Warranty Manual Issue/Supplement Section Page Automotive Aftermarket 01/17 1 1 AA/QMM 1. Principles for processing of Author Date warranty claims AA/QMM2 Dec. 1st, 2017 1 Principles for processing of warranty claims 2 1.1 Introduction 2 1.2 Warranty claim 3 1.2.1 Definition of warranty claim 3 1.2.2 No warranty claim 4 1.2.3 Warranty responsibility 6 1.2.4 Warranty period 7 1.2.5 Rectification of damage under warranty 8 1.2.6 Submission period 9 1.2.7 Warranty settlement 10 1.3 Product liability 13 1.4 Goodwill 13 Warranty Manual Issue/Supplement Section Page Automotive Aftermarket 01/17 1 2 AA/QMM 1. Principles for processing of Author Date warranty claims AA/QMM2 Dec. 1st, 2017 1 Principles for processing of warranty claims 1.1 Introduction This warranty manual describes the processing of warranty and product liability claims for Bosch products from the Automotive Technology business sector (UBK), in particular the Automotive Technology Aftermarket division and the joint venture VB Autobatterie GmbH (VB). This warranty manual is solely intended for Bosch regional offices (ROs), Bosch interna- tional offices (AVs) and their service centres (BS) that are entitled to perform warranty re- pairs on Bosch products. This warranty manual or sections thereof may not be passed on to third parties and its content is confidential. Fundamental questions from ROs/AVs relating to warranty processing should be submitted by telephone or in writing to: Robert Bosch GmbH AA/QMM2 Postfach 41 09 60 76229 Karlsruhe Tel.: 0049 721/942-2430 E-Mail:
[email protected] The contact for the service centres is the relevant national office (RO/AV).