T R AV E L AGENTS’guide to

Welcome to Britain Knowing Britain...... 3 Great Britain What makes Britain Great?...... 4 Before and After Arrival...... 9 Airport Map...... 12

Itineraries England...... 14 London...... 16 Northern Ireland...... 18 Scotland...... 20 Wales...... 22

Only in Britain There are lots of things you can’t do anywhere else...... 24 Theater...... 29 Events Listing...... 32

Transportation Getting around Britain is easy with these guides and maps. Airport Transfer Information...... 34 Sea Travel...... 40 Coach Travel...... 41 Car Rental...... 43 Rail Travel...... 44 britagent.com Trade Resources Everything you need to know for your clients...... 47 Visit Britain Shop...... 48 Travel and Sightseeing Passes and Experiences...... 49 Tours of Britain...... 50 Booking Britain...... 52 British Tour Operators...... 54 Frequently Asked Questions...... 56 visitbritainshop.com

TRAVEL_TRADE_MAG_2013-withAds.indd 2-1 20/12/2012 16:45 Knowing Britain No matter how many times clients have visited Britain, no matter how many trips they have taken or hotels they have explored, there is always something new to find throughout England, Northern Ireland, Scotland and Wales.

If your clients are preparing to visit Britain for the first time, here are a few facts they should know. The Countries The United Kingdom is made up of four countries, each of which offers numerous unique experiences.

Giant's Causeway Antrim, Northern Ireland England England is the biggest country in Britain, and is home to London, the largest city in Europe. It’s also home to more than 600 miles of coastline and some of the world’s top tourist attractions. England is divided into nine regions, each with its own personality, history and culture—from the rolling hills of the Cotswolds and quiet Cornish villages to the bustling city life of London and the dramatic coastlines of the northeast. www.visitengland.org/traveltrade Windsor Castle from the Thames Windsor, England

Scotland Scotland has nearly 800 islands, only 300 of which are inhabited. Visitors can enjoy the urban lifestyle in cities such as Edinburgh or Glasgow and then head

out to the country to explore the lochs, byArmagh City & District Council Photo mountains and coastlines. The nation is also home to golf, Scotch whisky and—of course—kilts. Scotland is bordered by Northern ireland England to the south, the Atlantic Ocean Northern Ireland is the smallest country to the west and the North Sea to the east. in the UK and is situated in the northeast www.visitscotlandtraveltrade.com corner of Ireland. Northern Ireland’s small Culzean Castle size makes it easy to travel around and Strathclyde, Scotland it offers a wide variety of landscapes. ws ale With mountains, glens and an inland sea Wales is on the western border of England and its capital all packed together, visitors can easily city, Cardiff, is just two hours from London. This small explore the country from an urban base country, about the size of Massachusetts, has 641 Castles, such as Belfast. 11 million sheep, 750 miles of coastline and three national www.discovernorthernireland.com parks. It is one of the only countries in the world where visitors can walk all around the entire border, thanks to the Barit in Facts Wales Coastal Path. English is commonly spoken, but Welsh (one of the oldest surviving languages in the world) can Population: 61.4 million still be heard. Home to vibrant cities as well as traditional Main Airport: London Heathrow villages, Wales offers a vacation full of history, culture and Currency: Pound sterling £ fun. www.visitwales.com Languages: English, Welsh, Gaelic Pontcysylte Aqueduct Wreham, Wales Main Cities: London, Manchester, Edinburgh, Cardiff, Belfast

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TRAVEL_TRADE_MAG_2013-withAds.indd 2-3 20/12/2012 16:45 From Glastonbury to Glyndebourne, Adele to the Beatles, Britain is home to the world’s greatest music.

V-Festival Western Park, England Some of the world’s most inspiring landscapes are in Britain. From Constable to Wordsworth, the British countryside has inspired some of the world’s finest artists and poets. There are 28 World Heritage Sites in Great Britain, 6,000 islands in the Sutton Bank British Isles and no place in England is more than 75 miles from the coast. Yorkshire, England

From lavish West End musicals and theater to great festivals—including the World Shakespeare festival and the Edinburgh Festival Fringe—culture is prevalent nationwide. In addition three of the top five museums and galleries in the world are in Britain.

From lavish West End musicals and theater to great festivals— including the World Shakespeare festival and the Edinburgh Festival Fringe—culture is prevalent nationwide. In addition three of the top five museums and galleries in the world are in Britain. Matilda London

Loch Fyne Oyster Bar Argyll, Scotland

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TRAVEL_TRADE_MAG_2013-withAds.indd 4-5 20/12/2012 16:46 The Victoria Quarter Leeds, England

Britain is home to some the world’s greatest sporting events, with venues including Wembley for football (soccer), Wimbledon for tennis, Twickenham for rugby, Lords for cricket, Silverstone for motor racing, Some of the world’s most inspiring landscapes Newmarket for horse racing and St. Andrews for golf. are in Britain. From Constable to Wordsworth, The UK is the headquarters of more Formula One racing the British countryside has inspired some of the world’s finest artists and poets. There are 28 World Heritage Sites in Great Britain, 6,000 Tower bridge islands in the British Isles and no place in England London is more than 75 miles from the coast.

Her Majesty Queen Elizabeth II is the world’s longest- serving Queen, celebrating her Diamond Jubilee in 2012. From Buckingham Palace and the Tower of London to the castles of Cardiff, Cawdor, Edinburgh and Windsor, Britain has some of the finest historic buildings in the world.

Pembroke Castle Pembrokeshire, Wales

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TRAVEL_TRADE_MAG_2013-withAds.indd 6-7 20/12/2012 16:46 Before & After Arrival Britain has plenty in common with America, but there are a few important details your clients will want to know before they depart and upon arrival.

Chatelherault House and Gardens Taxis and Buses Strathclyde, Scotland London, England

CUSTOMS & IMMIGRATION Medical Treatment Make sure your clients have the appropriate identification No inoculations are required to visit Britain. It is important and the correct documentation before they arrive in Britain. to check if your client’s own medical insurance covers them overseas, as the National Health Service can only Passports & Visas offer free treatment in the event of an emergency and only Visitors are allowed to stay in the UK for up to 6 months in at the National Health Service Accident and Emergency most cases. However, to be allowed to enter or pass through departments of hospitals. Visitors are strongly advised to the UK, visitors must meet certain criteria and may require a get adequate insurance coverage before traveling to Britain. Visa prior to travel. If they are taking prescribed drugs it is advisable for them For more information visit www.ukba.homeoffice.gov.uk. to carry a copy of their prescription, described by the generic name, together with a cover letter from their doctor, Emergency just in case they need additional supplies. If a visitor requires police, ambulance or fire service, they should find a telephone and dial 999, indicating which Electrical Equipment service they need. The standard voltage throughout the country is 230 AC, 50Hz. North Americans will need a square three-pronged Traveling with Pets plug adapter and/or converter, to use their appliances in All pets can enter or re-enter the UK from any country in Britain. Important: If they plan to purchase DVDs in Britain, the world without quarantine provided they meet the rules or to bring their own along, your clients should be aware of the Pet Travel Scheme, which will be different depending of regional differences in DVDs and DVD players. European on the country or territory the pet is coming from. For more DVDs are usually Region 2. CDs, however, are universal, and information visit visit www.defra.gov.uk/wildlife-pets/pets/ universal DVD players can be found in many stores. travel.

Bodium Castle East Sussex, England

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TRAVEL_TRADE_MAG_2013-withAds.indd 8-9 20/12/2012 16:46 Snowdon Snowdonia National Park, Wales

Mont Orgueil Castle Glenfinnan Viaduct Devenish Island Gorey Harbor, Jersey Scottish Highlands Fermanagh, Northern Ireland

Bsank and Currency Exchange as Thomas Cook can be used for currency exchange. Typically, Charge/Credit Cards Generally, weekday hours are 9:30 a.m. to 4:30 p.m., but a few these bureaux can be found in many large department stores If a credit card is lost or stolen, your client will need these UK banks open earlier. Opening hours are decided by the individual and at counter desks in larger hotels. Also, branches of banks telephone numbers: Pubs Open banks and may differ considerably from branch to branch are open 24 hours a day at most major UK airports as well as g American Express: (01273) 696933 You must be at least 18 to purchase depending on the location. Many branches have 24-hour ATM ATM facilities. g V i s a : (01604) 230230 alcoholic drinks. In England, facilities. All banks are closed on public holidays. Some banks g The British currency is the pound sterling. The sign for the g MasterCard: (01702) 362988 Scotland and Wales, the weekday in Scotland close for an hour at lunchtime. If a traveler requires pound is GBP = £ g Diners’ Club: (0800) 460800 and Saturday opening hours are 11 British money when banks are closed, larger travel agents such g Note: Britain does not use the Euro. It is advisable for clients to call their own bank before departing to advise that they will be traveling in Britain. This a.m. to 11 p.m. (Northern Ireland’s will avoid a temporary stop on the card as banks protect their hours are 11:30 a.m. to 11 p.m.) On S hopPING T-F ax rEE Shopping customers from potenial fraud. Sundays, pubs open in England and Wales between noon and 10:30 p.m. Stores are normally open from 9 a.m. to 5:30 p.m. Stores in Shoppers residing outside the European Union can take (12:30 p.m. to 10 p.m. in Northern small towns and villages will usually close for one hour at advantage of the Tax-Free Shopping scheme to reclaim Value Tipping & Service Charges lunchtime. In London, stores in Knightsbridge (the area where Added Tax (VAT) on purchases for export. Here’s a handy Tipping is not always appropriate in the UK. If the service was Ireland; 12:30 p.m. to 2:30 and 6:30 Harrods is) and High Street Kensington stay open until 7 p.m. guide for your clients: particularly good and the guest wants to show appreciation, to 11 p.m. in Scotland). on Wednesdays, and those in the West End (Oxford Street, here is a guide to customary practice: Children accompanied by 1. Look for a Tax-Free Regent Street and Piccadilly areas) stay open until 7 p.m. on g Hotels: Most hotel bills include a service charge, usually Shopping Scheme an adult can usually enter pub Thursdays. Many large supermarket chains located on the sticker in the shop 12.5 percent. Where a service charge is not included in a gardens, family rooms or dining edge or near large towns and cities are open 24 hours a day, window. hotel restaurant, it is customary to give 10-15 percent of areas and certain bar areas deemed Monday through Friday. Many large stores are open for six the restaurant bill. For rooms, it is acceptable to leave an suitable environments until 9 p.m. hours on Sunday. Most banks and many stores, museums, 2. Make the minimum optional amount to room staff. historic houses and other places of interest are closed at purchase; check the Check with the pub’s landlord. g Restaurants: It has become more commonplace for some Christmas and on public holidays. amount with the store as different purchase restaurant bills to include a service charge; clients should amounts apply. check the bill to make sure they have not been charged twice. Where a service charge is not included, it is customary 3. Ask for and complete to leave a tip of 10-15 percent of the bill. Some restaurants the Tax Refund Check now include a suggested tip in the bill total. form. Paul Smith Handbag g Taxis: 10-15 percent of the fare or simply round up to the 4. When leaving the nearest pound country, your clients g Porterage: Discretionary will need to show their g Hairdressers: Discretionary passport together with their completed Tax Refund Check Selfridges Communication Shoe Gallery The United Kingdom country code is +44 when dialing form to Customs, London, England who will validate the internationally. Internet access is widely available at Internet purchases (which cafes, accommodations and libraries. should be kept handy to show). 5. Collect the cash refund at the nearby Cash Refund office Time zones or send the validated form to the Tax Refund company There is only one time zone in the United Kingdom. In March, Castle Arcade given on the form for a check to be sent to your clients’ the clocks change for Daylight Saving – British Summer Time Cardiff, Wales address or for direct crediting to their credit card. and revert back in October. Red Wharf Bay g Anglesey, Wales

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TRAVEL_TRADE_MAG_2013-withAds.indd 10-11 20/12/2012 16:47 Airport Map No matter where they want to go in Britain, there is an airport not far from your clients’ destination. London has four airports alone, and major airlines fly direct to Manchester, Birmingham, Glasgow, Edinburgh and Belfast. Once in Britain, your clients can transfer to domestic flights to reach smaller airports all across the Kingdom. (See page 32 for transfer information.)

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Heritage Experiences for both natural and cultural significance. Uninhabited since g Clients can visit Stonehenge, which was a 1930, St. Kilda bears the evidence of more than 2,000 years of temple for sun worship, a healing center, a burial human occupation and is the most important seabird breeding site or perhaps a huge calendar. How did our station in northwest Europe. ancestors manage to carry the mighty stones g In Northern Ireland, the Giant’s Causeway lies at the foot of from so far away and then—using only the most the basalt cliffs along the rugged Antrim coast of Northern primitive of tools—build this amazing structure? Ireland. This intriguing rock formation is made up of some Surrounded by mystery, Stonehenge, on the 40,000 massive black basalt columns sticking out of the sea Wiltshire Plain near Salisbury, never fails to and has been shrouded in myth and legend for centuries. Eastnor Castle (and its impress. Octagon Saloon above) g The city of York has cobbled streets, the imposing York Afternoon Tea Herefordshire, England Minster Cathedral, the National Railway Museum—and lots Britain is renowned for its unique high tea experience. Here is a of ghosts! In fact, in 2002 the International Ghost Research “taste” of some unique options: Foundation declared York to be “Europe’s most haunted city,” g Bettys has been serving up teas in Yorkshire since 1919, and and today there is a choice of several ghost walks for those now has branches in Harrogate, York, Northallerton and Ilkley, who want to discover the eerie side of the city for themselves. and serves more than one million customers a year in its cafes. g Edinburgh Castle, a fortress perched on an extinct volcano, g Enjoy “the world’s only truly English cup of tea” at Tregothnan’s dominates the Scottish capital. See the Honors of Scotland, the Tea Bar in Cornwall. The Tea Bar is situated near the Tregothnan nation’s Crown Jewels; tour the rooms of the Royal Palace and see where Mary Queen of Scots gave birth to her son James; and watch the One O’Clock Gun being fired each day (except for Sundays) as it has been since 1861. g Oxford and Cambridge are two of the most famous universities in the world, and both cities also offer a great day out with fascinating walking tours, visits to leading museums and art galleries—not to mention the famous colleges that make up the universities. g The Roman Baths: The Romans built the finest religious spa in northern Europe around Britain’s only hot springs, and today guests can visit the remains, and a Roman museum located beneath the Pump Room and Abbey Yard in the city of Bath. Nearby is the Thermae Bath Spa, where visitors can swim or Afternoon Tea Only in Britain simply relax in the pools, including one on the rooftop with Hampshire, England great views over the city and surrounding hills. There are plenty of amazing things for your clients to see and do throughout g Pottery: In the Heart of England, Stoke-on-Trent is the home tea plantations, which were the first in England to produce tea. of the pottery industry, represented by world-renowned brands g The Willow Tea Rooms in Glasgow offer afternoon tea at its Britain that are unique, distinctive and…well, GREAT! Here are a few such as Wedgwood, Royal Doulton, Portmeirion, Moorcroft and most stylish: The tea rooms were designed by architect Charles memorable experiences in England, Northern Ireland, Scotland and Wales for Aynsley, with Emma Bridgewater bringing it right up to date. Rennie Mackintosh. your clients to try. There are at least 30 pottery attractions based here in the city. g The Angel Hotel in Abergavenny in Wales won the award for the g Cardiff’s waterfront was once the world’s largest coal exporting Top City and Country Hotel—a new award only introduced last year— port and is now a vibrant redevelopment with boatloads to see in the Tea Council Awards 2011. It was praised for its range and Sleeping in castles Abbey, which has served as the venue for coronations and do. Take a boat tour from Mermaid Quay and learn about variety of teas as well as its “dedicated” and highly knowledgeable Want your clients to live like royalty—or at least nobility—in an since 1066. More recently, the wedding of Prince William Cardiff’s history, visit the quaint Norwegian Church erected by staff. Encourage your clients to try one of the sandwiches, or to authentic historic castle? Consider booking an overnight stay for and Catherine, Duke and Duchess of Cambridge, was held Scandinavian sailors in 1868 or take in the stately Pier Head indulge a sweet tooth with the scones, cakes and pastries. them in one of the many castles available throughout Britain. there in April 2011. Building, once the headquarters of the Bute Dock Company. g Can your clients tell a Darjeeling from a Ceylon? If not, Consider Eastnor Castle (www.eastnorcastle.com) in g Buckingham Palace: This stately manse is not only a London g St. Kilda, in Scotland’s famous Outer Hebrides is one of only perhaps consider a tea masterclass run by two of the Herefordshire or the high-design interior of Carr Hall Castle landmark but the official London residence of the British monarch. 24 locations in the world to be awarded World Heritage Status country’s leading tea experts. Guests can attend a one- (www.carrhallcastle.co.uk) in Yorkshire, complete with indoor The palace has 19 state rooms that are open for public viewing day seminar in Mayfair, London where they will be taught pool and hot tub, or the Ruthin Castle (www.ruthincastle. each summer, from late July to early October, with complimentary everything from why all teas are different to how to brew the co.uk)—a magical Welsh hotel with medieval roots dating audio tours. The Changing of the Guard takes place every other perfect cup. back to the days of Edward I. In Scotland, visit Fernie Castle day, and daily in the summer, in front of the palace. (www.ferniecastle.demon.co.uk), a 450-year-old building g Beaumaris Castle: On the Isle of Anglesey is the last and Quirky Events situated in 17 acres of woodlands with its own loch. This largest of King Edward I’s Welsh fortifications. Although Britain wouldn’t be the same without its range of quirky castle can offer all the character of the past with comforts construction was never completed, it is regarded as Wales’ events, which stretch far and wide across the country and today’s visitor expects from a hotel. There’s also Culcreuch finest castle. throughout the year. Castle (www.culcreuch.co.uk), the oldest castle in Scotland. g The Royal Yacht Britannia: This is where the Prince of Wales Located near Stirling in Central Scotland, Culcreuch Castle and Princess Diana honeymooned in 1981. During the 44 years Ely’s Eel Day Hotel has been the ancestral seat of the Scottish Clan that this ship served its country, The Royal Yacht Britannia This slithery celebration brings to life the city’s eel traditions with Galbraith for over 700 years. carried the Royal Family on 968 official voyages all over the eel tasting, folklore and historical entertainment and displays. world. Now the ship is permanently docked in Edinburgh, where The city of Ely is famous for its eels—once part of the local staple Royal Experiences visitors can tour five of the ship’s decks. Giant’s Causeway diet. (In fact, the fish gave the city its name!) These watery g Westminster Abbey: A royal trip to Britain would For more Royal experiences go to www.visitbritain.com. Antrim, Northern Ireland creatures are commemorated in May with a day of activities. not be complete without visiting historic Westminster The festival starts with a procession through the city headed

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TRAVEL_TRADE_MAG_2013-withAds.indd 24-25 20/12/2012 16:48 up by Ellie the Eel—a giant version of the snake-like fish attracts more than 200 entrants each year with all proceeds created by local school children. Activities include eel tasting, going to local charities. folk music, pottery making workshops, music and dancing, Viking re-enactments, historical displays, games, crafts and food stalls. And, of course—there is always the highly contested Movies as Inspiration eel throwing competition. Harry Potter The Making of Harry Potter Warner Bros. Studio Tour just Haxey Hood outside of London gives fans a new opportunity to explore the Every January, the parish of Haxey goes a little crazy for one day, magic of the Harry Potter films. This unique tour takes visitors playing a mad game called the Haxey Hood that dates back to the behind-the-scenes and showcases a range of sets, costumes 14th century, making it the oldest local tradition in England. and props. It also reveals some closely guarded secrets, To the spectator, this event is like a rugby scuffle: This is including facts about the special effects and animatronics called the sway, in which a leather tube (representing the hood) Up Helly Aa Bog Snorkeling that made these films so hugely popular all over the world. is pushed to one of four pubs where it remains until the following Shetland, Scotland Waen Rhydd, Wales Highlights include the Great Hall, Dumbledore’s office, the year’s game. It is a tradition that dates back to the 1300s when Gryffindor common room and never-before-seen treasures. Lady de Mowbray, wife of landowner John De Mowbray, was out and a ceilidh which lasts late into the night. The festival heralds of the Maypole Committee were enjoying a pint together. Tickets must be booked in advance. (www.wbstudiotour.co.uk) riding one day and her silk riding hood was blown away. Thirteen the end of winter and the beginning of spring. The burning of A friend burst into the pub and bet that he could race them with farm workers in the field rushed to help and chased the hood all the Viking galley also commemorates the way a Viking warrior a bag of coal on their backs. Not to let a good idea go to waste, W ar Horse over the field. It was finally caught by one of the farm workers, was cremated: by being pushed out into the sea in his trusty the secretary of the Maypole Committee who was listening to England provided many of the locations for the filming of but being too shy to hand it back to the lady he gave it to one longship. In addition to this main Up Helly Aa, there are also the challenge, decided to set the race for Easter Monday. Steven Spielberg’s Best Picture and Cinematography of the others to hand back to her. She thanked the farm worker smaller ones throughout Scotland. Oscar-nominated film War Horse. Scenes of the main village who had returned the hood and said that he had acted like a British Lawnmower World Championships were filmed at Wiltshire village in Castle Combe, England. Lord, whereas the worker who had actually caught the hood World Coal Carrying Championships Ready, steady, mow! Lawnmower racing was started back in (www.visitwiltshire.co.uk) was a fool. She was so impressed by this act of chivalry and the The World Coal Carrying Contest is a test of stamina and muscle. 1973 by Irishman Jim Gavin. Like many other motor sports, Visitors can also experience the landscape that inspired resulting chase that she donated 13 acres of land on condition It is held every Easter Monday and puts the village of Gawthorpe there are several categories for competition, and events take Spielberg, in Dartmoor National Park, either through a guided that the chase for the hood would be re-enacted each year. into the headlines. The race involves men carrying 110 pounds place up and down the country throughout the year. walk led by the National Park Authority or on their own. Some of coal over an uphill course close to a mile long starting at the of the sights are Ditsworthy Warren House, which served as Lerwick Up Helly Aa Royal Oak Pub and finishing at the Maypole on the village green. World Bog Snorkeling Championships the family farmhouse in the film, and Combestone Tor and its Up Helly Aa is a tradition that originated in the 1880s. This The ladies race follows the same route as the men’s, although the The World Bog Snorkelling Championship, first held in 1985, surrounding area were used to film scenes of farmers with annual event in Shetland is Europe’s largest fire festival and ladies carry 44 pounds of coal. The World Coal Carrying Contest takes place annually every August Bank Holiday at the dense livestock at the beginning of the movie. Also, several of the involves a torch lit procession, the burning of a Viking longship dates back to 1963 when a local coal merchant and the president Waen Rhydd peat bog, near Llanwrtyd Wells in mid Wales. It now scenes featuring the horses were shot in this area, including

Durdle Door Dorset, England

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TRAVEL_TRADE_MAG_2013-withAds.indd 26-27 20/12/2012 16:48 Th eATRE

No trip to London is complete without experiencing the theater, and with ticket prices about 30 percent less expensive Stanage Edge Glencoe than Broadway, many clients opt to see more than one show. Derbyshire, England Scottish Highlands Additionally, most London shows offer a variety of ticket prices for FITs and offer special student and adult group rates one in which Joey is ridden by Albert through Haytor rocks. The Iron Lady to satisfy all budgets. The atmosphere in London theaters is (www.dartmoor-npa.gov.uk) Manchester, England is famously known for being the city very different from Broadway, with intimate venues and unique of sport and is often synonymous with the soccer team, ticket and meal offers (including champagne!) to make the My Week With Marilyn Manchester United. But it is also home to Manchester Town experience decidedly British. Travelers can experience the high-end luxury stores on Bond Hall—a town hall whose neo-gothic architecture resembles Leisure Connect, a company with offices in London and New Street in Mayfair, London or simply enjoy the street that that of the Palace of Westminster in London, and was used for York, is dedicated to the travel trade and does not sell direct to Michelle Williams and Dougray Scott roamed while shooting the majority of the filming of The Iron Lady. The exterior of the consumer. Leisure Connect contracts specially negotiated the film. Asprey London, famous for their jewelry, is located the building is dominated by the 285-foot clock tower, which rates on tickets and ticket packages for exclusive travel agent on New Bond Street & Burlington Arcade, and is featured in houses Great Abel, the clock bell. (www.manchester.gov.uk) distribution. Travel agents may register and check ticket the film. Also in Mayfair is Shepherd Market, a small square, The Painted Hall in Old Royal Naval College in Greenwich, availability and book tickets with Leisure Connect at www. which doubles as Wardour Street in the movie and is filled London, doubled as Elysée Palace, in the scene where Prime leisureconnect.com or call toll-free in the U.S. and Canada at with chic boutiques, intimate restaurants and impressive Minister Thatcher, played by Meryl Streep, dines in the Painted 877-881-8651 (9 a.m. to 5 p.m. EST Monday—Friday). Victorian pubs. Hall as a guest of Francois Mitterand. The Painted Hall is The B2B site offers a preview of seat locations in advance Many locals describe Shepherd Market as “The Heart of open to visitors free of charge and it is used as a venue for of booking, access to seat plans and updated lists of all shows, Mayfair,” so it should not be missed. (www.asprey.com) prestigious dinners and formal occasions. (www.ornc.org) tours and attractions and unique ticket packages. In addition (www.shepherdmarket.co.uk) agents can place tickets on a courtesy hold to give them time Jane Eyre to finalize all other aspects of their clients’ itineraries. All FIT The 2011 film opens with Jane walking in the rain across the bookings are commissionable at 10 percent and, along with moors and collapsing at the front door of Moor House, home special FIT and group rates, all tickets purchased are sold with Titanic Belfast of St. John Rivers and his sisters. Standing in for the fictitious cancellation privileges—an additional perk agents can pass Northern Ireland Moor House is the White Edge Lodge, a holiday cottage that along to their clients. accommodates five people in Derbyshire, England. Many of Throughout Britain, regional theaters frequently play host its original features are still intact, such as the kitchen in the to some of the hottest actors and most popular plays in the former game cellar. (www.nationaltrustcottages.co.uk) English-speaking world. It would not be unusual for guests in Also in Derbyshire, is Haddon Hall, which doubles as Chichester, for example, to see Sir Patrick Stewart performing Thornfield Hall in the film. Also featured are Haddon Hall’s Shakespeare, or to see a new Alan Bennett play long before it beautiful gardens and fields, where Mr. Rochester had his gets to Broadway. Encourage your clients to catch a regional daily horseback rides. Haddon Hall is open to the public production wherever they go—there’s a good chance they’ll be from April through October, offering several events during pleasantly surprised. West End this time period for people to experience during their visit. London, England (www.haddonhall.co.uk) One of the most memorable scenes in Jane Eyre is at the beginning of the movie when Jane stands in the rain looking down at the vast moor-land below her. The cliff in this scene R eGIONAL Theatre is Stanage Edge, which is located in the Peak District National Here are just a few top regional theaters worth exploring: Park. Stanage Edge is the largest of the gritstone edges that overlook Hathersage in Derbyshire and is featured as the g Sheffield Theatres: www.sheffieldtheatres.co.uk

moors in the film. This is a popular destination throughout the g West Yorkshire Playhouse: www.wyp.org.uk year for both climbing and walking. (www.peakdistrict.gov.uk) g Yvonne Arnaud Theatre, Guildford: www.yvonne-arnaud.co.uk

Braveheart g Watermill Theatre, Newbury: www.watermill.org.uk

The stories surrounding William Wallace abounded for g Theatre Royal Bath: www.theatreroyal.org.uk centuries before this film hit Hollywood, but this romantic tale g Lowry Centre, Salford: www.thelowry.com of vengeance, greed, bravery and love proved a major success and continues to be one. Wallace hailed from Lanark, southeast g New Vic, Newcastle Under Lyme: www.newvictheatre.org.uk

of Glasgow, but the Hollywood treatment transformed Lanark g Venue Cymru: www.venuecymru.co.uk into a stretch of misty mountains and heather-covered glens, g Pitlochry Festival Theatre: www.pitlochry.org.uk so Glen Nevis was chosen as the location. Additional shots g Eden Court in Inverness: www.eden-court.co.uk were filmed in Glencoe and the area around Kinlochleven. g And, of course, Stratford has the world-famous Royal Shakespeare Company (www.rsc.org.uk), which any visitor with even a passing interest in theater should visit. Royal Shapespeare Company Stratford-upon-Avon, England

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GOOD TO KNOW g Remind your clients not to buy tickets from touts (scalpers), who may approach lines at legitimate outlets. Theatergoers should only buy from ticket agents, outlets and websites that display the STAR logo; or via a bonded tour operator or GDS. They should look for operators who belong to: ATOL (Air Travel Organizers’ Licensing), ABTA (Association of British Travel Agents), USTOA (United States Tour Operator Association) and partnership members of IATA. In general, for ease of mind and wallet, your clients should buy before they fly. g Your clients should be wary of any forms that they are asked to sign—they may be signing away their legal rights. It’s safer not to sign anything. Tell them to avoid sellers who ask them to return later to pick up tickets. However, if you purchase their tickets for them through an official ticket seller, they will have no problems. g If your client can’t buy direct from the theater or TKTS for discounted tickets, they should always buy from a legitimate ticket agent. Most are members of STAR (The Society of Ticket Agents & Retailers) and will operate under its code of practice and display the STAR logo. For more information, visit www.star.org.uk or call the

helpline at 011-44-844-879-4272. g

Preferred Ticket Suppliers

g ATG Tickets: www.atgtickets.com

g Encore Tickets Ltd: www.encoretickets.co.uk

g Eventim UK Ltd: www.eventim.co.uk

g Lashmars: www.londontheatre.co.uk/lashmars

g Leisure Connect: www.leisureconnect.com

Royal Shakespeare Company Performance g See Tickets: www.seetickets.com Stratford-upon-Avon, England

Portland Bill Lighthouse Dorset, England

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TRAVEL_TRADE_MAG_2013-withAds.indd 30-31 20/12/2012 16:49 Eentsv Throughout England, Northern Ireland, Scotland and Wales, annual events show off the diversity and culture of each country. Here are just a few to Clockwise above: experience. Fireworks over Clifton Suspension Bridge, Bristol, England Notting Hill Carnival, London, England Music at the Edinburgh Festival, Edinburgh, Scotland Bog Snorkeling, Waen Rhydd, Wales Wakestock, Cardigan Bay, North Wales Virgin London Marathon, London, England January May Street Performer at the Edinburgh Festival, Scotland Wimbledon, London, England New Year’s Day Parade | www.londonparade.co.uk Hay Festival | www.hayfestival.com London Boat Show | www.londonboatshow.com RHS Chelsea Flower Show | www.rhs.org.uk FA Cup Final | www.thefa.com July Clacton Air Show | www.clactonairshow.com February Cheltenham Jazz Festival | cheltenhamfestivals.com/jazz Creamfields Festival | www.creamfieldsfestival.co.uk Chinese New Year | www.chinatownlondon.org Hampton Court Foodies Festival | www.foodiesfestival.com Henley Royal Regatta | www.hrr.co.uk London Fashion Weekend |www.londonfashionweekend.co.uk Brighton Fringe Festival | www.brightonfestivalfringe.org.uk Hampton Court Palace Flower Show | www.rhs.org.uk Green Man Festival | www.greenman.net London Fashion Week | www.londonfashionweek.co.uk Royal Windsor Horse Show | www.rwhs.co.uk Formula 1 Santander British Grand Prix World Bog Snorkeling Championship | www.green-events.co.uk Glasgow Film Festival | www.glasgowfilm.org/festival Norfolk and Norwich Festival | www.nnfestival.org.uk www.silverstone.co.uk Buckingham Palace Summer Opening Fort William Mountain Festival | www.mountainfestival.co.uk Glyndebourne Opera Festival | www.glyndebourne.com British Open Golf Championship | www.opengolf.com www.royalcollection.org.uk

Farnborough International Airshow | www.farnborough.com March June September St. Patrick’s Day Parade | www.london.gov.uk Cheltenham Music Festival Tour of Britain National British Cycling Event Gwyl Gregynog Festival | www.gwylgregynogfestival.org www.cheltenhamfestivals.com/music www.tourofbritain.co.uk Cheltenham National Hunt Horserace The Queen’s Celebrations | www.visitlondon.com www.cheltenham.co.uk/hospitality British Grand Prix | www.silverstone.co.uk Abergavenny Food and Fringe Festival MINT Polo in the Park | www.polointheparklondon.com Oxford Literary Festival | www.oxfordliteraryfestival.com www.abergavennyfoodfestival.com Wimbledon | www.wimbledon.org Llangollen International Eisteddfod Glasgow Art Show | www.glasgowartshow.com www.eisteddfod-ryngwladol.co.uk The Great British Cheese Festival | www.thecheeseweb.com Inverness Music Festival | www.invernessmusicfestival.org Royal Ascot | www.ascot.co.uk Henley Royal Regatta | www.hrr.co.uk Royal Welsh Show | www.rwas.co.uk October Glastonbury Festival | www.glastonburyfestivals.co.uk April Dylan Thomas Festival | www.dylanthomas.com Isle of Wight Festival | www.isleofwightfestival.com August The Xchanging Oxford & Cambridge Boat Race London Restaurant Festival | www.londonrestaurantfestival.com Veuve Clicquot Gold Cup Polo Tournament Brecon Jazz Festival | www.breconjazz.co.uk www.theboatrace.org www.cowdraypolo.co.uk London Film Festival | www.bfi.org.uk/lff Virgin London Marathon | www.virginlondonmarathon.com Notting Hill Carnival | www.thenottinghillcarnival.com British MOTO GP | www.motogp.com Grand National Horserace Festival | www.aintree.co.uk Reading Festival | www.readingfestival.com November Taste of London Festival | www.tastefestivals.com/london Badminton Horse Trials | www.badminton-horse.co.uk Bonfire Night | www.visitlondon.com Hampton Court Palace Festival Edinburgh Military Tattoo | www.edintattoo.co.uk World Shakespeare Festival ATP World Tour Finals | www.Barclaysatpworldtourfinals.com www.worldshakespearefestival.org.uk www.hamptoncourtpalacefestival.com Edinburgh International Festival | www.Eif.co.uk Spirit of Speyside Whisky Festival Godiva Festival | http://godiva.coventry.gov.uk Edinburgh Festival Fringe | www.edfringe.com December Round the Island Race | www.roundtheisland.org.uk www.spiritofspeyside.com Cowes Week | www.aamcowesweek.co.uk Christmas at Kew | www.kew.org Dumfries and Galloway Wildlife Festival Royal Highland Show | http://royalhighlandshow.org www.wildlifefestival.org.uk Edinburgh International Film Festival V Festival | www.vfestival.com Winter Wonderland | www.hydeparkwinterwonderland.com www.edfilmfest.org.uk Bristol Balloon Fiesta | www.bristolballoonfiesta.co.uk New Year’s Eve Fireworks | www.visitlondon.com

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TRAVEL_TRADE_MAG_2013-withAds.indd 32-33 20/12/2012 16:49 Distance Journey To Miles Transportation Time Frequency Schedule Website Airport Transfer Information Stansted Airport 127 National Express 3 hours 30 17 connections Daily: 1:20 a.m. - www.nationalexpress.com minutes* daily 7:05 p.m. When your clients fly into Britain, they will need to know how to get to the nearest city, and how long it will Luton Airport 79 take to transfer to other airports. Here’s a guide to help plan their itineraries. Note: All times are approximate. National Express 2 hours 11 connections Daily: 2:20 a.m. - www.nationalexpress.com daily 7:05 p.m. International Airports Domestic Airports Belfast International Airport | www.belfastairport.com London Gatwick Airport | www.gatwickairport.com Distance Journey Distance Journey To Miles Transportation Time Frequency Schedule Website To Miles Transportation Time Frequency Schedule Website City Center 16 Central London 32 Airport Express 300 30 Weekly: Every Daily: 24 hours www.translink.co.uk Taxi 1 hour 25 Daily: 24 hours www.taxis.gatwickairport.com minutes* 15 minutes Sat: minutes Every 20 London Victoria 32 minutes Sun: Gatwick Express Mon - Sat: Every 15 Daily: 4:35 a.m. - www.gatwickexpress.com Every 30 minutes 30 minutes minutes* 1:35 a.m. Taxi 30 minutes Daily: 24 hours www.belfastairporttaxis.com Sun: 35 minutes Birmingham International Airport | www.birminghamairport.co.uk Heathrow Airport 45 Distance Journey National Express Coach 1 hour 15 100 Daily: 1:35 a.m. www.nationalexpress.com To Miles Transportation Time Frequency Schedule Website minutes connections daily to 11:30 p.m. City Center 8 Service 900 Buses 30 minutes Every 15 Daily: 4:53 a.m. - www.networkwestmidlands.com Train & London Underground via 1 hour 45 See individual See individual www.gatwickexpress.com minutes* 12:33 p.m. London Victoria (Gatwick Express) minutes connection connection times www.heathrowexpress.com and London Paddington (Heathrow times www.tfl.gov.uk AirRail Shuttle Bus link to 1.5 minutes Every 2 Daily: 5:15 a.m. - www.birminghamairport.co.uk Express) Birmingham International Station - minutes 2 a.m. catch InterCity services (see below) Taxi 1 hour Daily: 24 hours www.heathrowairport.com Rail - InterCity services 12 minutes Every 10 Mon - Sat: 6:05 a.m. - www.nationalrail.co.uk Luton Airport 72 Birmingham International minutes 1:29 a.m. Sun: 8:55 National Express Coach 2 hours 10 37 connections Daily: 12:15 a.m. - www.nationalexpress.com a.m. - 12:09 p.m. minutes* daily 11:30 p.m. Taxi 30 minutes Daily: 24 hours www.birminghamairport.co.uk Train to Luton Airport Parkway 1 hour 20 Every 15 Weekly: 12.50 a.m. - www.nationalrail.co.uk Gatwick Airport 143 Station then Shuttle Bus minutes* minutes* 11.53 p.m. Sat: 12.05 National Express 3 hours 40 9 connections Daily: 12:50 a.m. - www.nationalexpress.com a.m. - 11:35 p.m. Sun: minutes daily 4:55 p.m. 12:07 a.m. - 11:51 p.m. Train & London Underground via 3 hours 30 Every 20 See individual www.nationalrail.co.uk Stansted Airport 74 London Euston Station & Victoria minutes minutes* connection times. www.gatwickexpress.com National Express 2 hours 35 25 connections Daily: 12:15 a.m. - www.nationalexpress.com (Gatwick Express) minutes* daily 11:40 p.m. Heathrow Airport 105 National Express 2 hours 30 16 connections Daily: 12:50 a.m. - www.nationalexpress.com Train to London Victoria Station, 2 hours See individual See individual www.stanstedexpress.com minutes daily 6:50 p.m. (Gatwick Express), London connection connection times www.gatwickexpress.com Underground to Liverpool Street times www.tfl.gov.uk Underground via London Euston 2 hours 30 Every 20 See individual www.nationalrail.co.uk (Stansted Express) Station & Paddington minutes* minutes* connection times www.heathrowexpress.com (Heathrow Express) Taxi 1 hour 30 Daily: 24 hours www.taxis.gatwickairport.com minutes

The Giants Causeway Moyle, Northern Ireland

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TRAVEL_TRADE_MAG_2013-withAds.indd 34-35 20/12/2012 16:49 London Heathrow | www.heathrowairport.com Glasgow Airport | www.glasgowairport.com Distance Journey Distance Journey To Miles Transportation Time Frequency Schedule Website To Miles Transportation Time Frequency Schedule Website Central London 18 City Center 11 Bus - N9 Night bus 50 Every 20 Daily: 11:57 p.m. - www.tfl.gov.uk Service 500 25 minutes Every 10 Daily: 24 hours www.firstgroup.com minutes* minutes 5:27 a.m. minutes Service 747 48 minutes Every 20 Weekly: 6:50 a.m. - www.firstgroup.com London Underground (Piccadilly 50 Every 10 Mon - Sat: 5:09 a.m. www.tfl.gov.uk minutes 10 p.m. Sat 8:47 a.m. Line) From Terminals 1,2,3,4 minutes* minutes - 1:19 a.m. Sun: 5:03 - 10 p.m. Sun: a.m. - 11:55 p.m. 9:56 a.m. - 10 a.m. Taxi 45 Daily: 24 hours www.heathrowtaxis.org Train, (Take 60 bus to 20 minutes Every 10-15 Weekly 5:56 a.m. - www.scotrail.co.uk minutes* Paisley Station) minutes 11:57 p.m. Sat: 5:56 London Paddington 18 a.m. - 12:17 a.m. Sun: Heathrow Express From 15 Every 15 Mon - Sat 5:07 a.m. www.heathrowexpress.com 9 a.m. -12:52 a.m. Terminals 1,2,3,4,5 minutes* minutes* - 11:42 p.m. Sun: 5:03 Taxi 25 minutes Daily - 24 hours Daily - 24 hours www.glasgowairport.com a.m. - 11:48 p.m. Edinburgh 58 Heathrow Connect 25 minutes Every 30 Mon - Sat 12.07 a.m. www.heathrowconnect.com Rail Train (Glasgow Queen Street) 55 minutes Every 30 Weekly: 5:41 a.m. - www.scotrail.co.uk minutes* - 11:27 p.m. Sun 12:07 minutes 11:34 p.m. Sat: 6 a.m. a.m. - 11:13 p.m. - 11:34 Sun: 7:50 a.m. London Victoria 15 - 11:34 p.m. National Express 40 29 connections Daily: 5:35 a.m. - www.nationalexpress.com Cardiff Airport | www.tbicardiffairport.com minutes* daily 9:40 p.m. Distance Journey Gatwick Airport 45 To Miles Transportation Time Frequency Schedule Website National Express Coach 1 hour 15 100 connections Daily: 12:30 a.m. - www.nationalexpress.com City Center 12 minutes daily 11:30 p.m. Cardiff Bus X91 service 35 minutes Every 1.5 hours Weekly: 7:16 a.m. - www.cardiffbus.com Train & London Underground - via 1 hour 50 See individual See individual www.nationalrail.co.uk 7:41 p.m. Sat: 8 a.m. London Paddington Station minutes connection schedule www.heathrowexpress.com - 7:41 p.m. Sun: (Heathrow Express) and London times www.gatwickexpress.com 10:40 a.m. - 8:40 p.m. Victoria (Gatwick Express) www.tfl.gov.uk Train (first take Shuttle Bus 30 Mon - Sat: See individual www.nationalrail.co.uk Taxi 50 Daily: 24 hours www.heathrowtaxis.org/ service to Rhoose Cardiff minutes* Every hour Sun: connection times minutes* bookonline/bookataxi International Airport Station) Every 2 hours Taxi 30 minutes Daily: 24 hours www.tbicardiffairport.com Luton Airport 36 National Express Coach 55 19 connections Daily: 12:50 a.m. - www.nationalexpress.com Edinburgh Airport | www.edinburghairport.com minutes* daily 11:10 p.m. Distance Journey Rail & London Underground - via 1 hour 50 London Daily: 24 hours www.nationalrail.co.uk To Miles Transportation Time Frequency Schedule Website St. Pancras International Station minutes Underground: www.tfl.gov.uk City Center 10 Every 4 minutes Taxi 25 minutes Daily: 24 hours www.edinburghairport.com Rail: Every 15 Airlink 100 25 minutes Every 10 Daily: 24 hours (With www.flybybus.com minutes minutes* N22 Night Bus) Stansted Airport 55 Glasgow 40 National Express Coach 1 hour 20 30 connections Daily: 12:30 a.m. - www.nationalexpress.com Bus (St. Andrews Square to 1 hour 15 Every 20 Weekly: 5:55 a.m. - www.megabus.com minutes* daily 11:10 p.m. Buchanan Bus Station) minutes* minutes 12:01 a.m. Sat: 6:35 a.m. - 11:30 p.m. Sun: National Rail & London Underground 2 hour 20 See individual See individual www.stanstedexpress.com 8:30 a.m. - 11:30 p.m. via London Paddington Station minutes connection schedule www.heathrowexpress.com (Heathrow Express) and Liverpool times www.nationalrail.co.uk Street or Tottenham Hale www.tfl.gov.uk (Stansted Express)

Manchester Airport | www.manchesterairport.co.uk Distance Journey To Miles Transportation Time Frequency Schedule Website City Center 10 National Express Coach 20 Every 40 Daily: 3:30 a.m. - www.nationalexpress.com minutes* minutes 11:10 p.m. Train to Manchester Piccadilly 15 Every 10 Daily: 24 hours www.tpexpress.co.uk minutes* minutes* Taxi 25 minutes Daily: 24 hours www.manchesterairport.co.uk Heathrow Airport 191 National Express - via Birmingham, 6 hours 7 connections See individual www.nationalexpress.com Milton Keynes or London Victoria daily connection times National Rail - via Manchester 4 hours 30 See individual See individual www.nationalrail.co.uk Piccadilly and London Euston minutes connection connection times Station times Gatwick Airport 235 National Express Coach - 7 hours 45 11 connections Daily: 12:35 a.m. - www.nationalexpress.com via Birmingham minutes daily 11:55 p.m. Train & London Underground - 4 hours 30 See individual See individual www.nationalrail.co.uk via Manchester Piccadilly, London minutes* connection schedule www.gatwickexpress.com Euston Station and Victoria times www.tfl.gov.uk (Gatwick Express) Belfast City Airport | www.belfastcityairport.com Distance Journey To Miles Transportation Time Frequency Schedule Website City Center 4 The Airport Express 600 15 - 20 Every 20 Weekly 6 a.m. - www.translink.co.uk minutes minutes* 10:05 p.m. Sat: 6 a.m. - 9:50 p.m. Sun: 7:35 a.m. - 9:45 p.m. No.3 Metrobus (from Sydenham Every 10 Daily: 9 a.m. - www.belfastcityairport.com Station) minutes* 5:30 p.m. Train - City Link from Sydenham 6 minutes Weekly: Every Weekly : 6 a.m. - 11 www.belfastcityairport.com Station 30 minutes p.m. Sat - Sun: 9 a.m. Sun: Every hour - 10 p.m. Taxi 8 minutes Daily: 24 hours www.belfastcityairporttaxis.co.uk Belfast 21 International The Airporter 45 minutes 11 connections Weekly: 6:15 a.m. - www.airporter.co.uk daily, 9:50 p.m. Sat: 6:25 7 connections a.m. - 5:05 p.m. Sun: weekends 9:35 a.m. - 9:15 p.m.

Afternoon Tea 4 O’Clock, England 36 - visitbritaintrade.com visitbritaintrade.com - 37

TRAVEL_TRADE_MAG_2013-withAds.indd 36-37 20/12/2012 16:50 Train (From Waverley Station) 1 hour Every 15 Mon - Sat: 4:50 a.m. - www.scotrail.co.uk Shuttle Bus to Luton Airport 2 hours See individual See individual www.firstcapitalconnect.co.uk minutes 11:30 p.m. Sun: Parkway Station, Train to St. connection schedule www.tfl.gov.uk 8 a.m. - 11 p.m. Pancras Station, London times www.stanstedexpress.com Underground to Tottenham Hale London City Airport | www.londoncityairport.com (for Stansted Express) Distance Journey London Stansted Airport | www.stanstedairport.com To Miles Transportation Time Frequency Schedule Website Distance Journey Central London 12 To Miles Transportation Time Frequency Schedule Website Taxi 45 minutes Daily: 24 hours www.londoncityairport.com Central London 38 Canary Warf 4 Docklands Light Railway (DLR) 15 minutes Every 8 -15 Mon - Sat: 5:30 a.m. www.tfl.gov.uk EasyBus 1 hour 15 Every 15 Daily - 24 hours www.easybus.co.uk (Take Jubilee Line at Canning Town) minutes to 12:30 a.m. Sun: minutes minutes* 7 a.m. - 11:30 p.m. National Express 1 hour 25 Every 20 Daily - 12:01 a.m. - www.nationalexpress.com Stratford or Plais- 4 London Bus - 473 30 minutes Every 10 Mon - Sat: 4:35 a.m. - www.journeyplanner.tfl.gov.uk minutes* minutes* 11:45 p.m. tow Station minutes* 12:22 a.m. Sun: 5:44 Stansted Express (To Tottenham 45 minutes Every 15 Weekly 5:30 a.m. - www.stanstedexpress.com a.m. - 12:24 am. Hale & Liverpool Street) minutes* 1:30 a.m. Sat: 5:30 a.m. - 12.30 a.m. Sun: London Luton Airport | www.london-luton.co.uk 5.30 a.m. - 1:30 a.m. Distance Journey Taxi 1 hour 15 Daily: 24 hours www.stanstedairport.com To Miles Transportation Time Frequency Schedule Website minutes Central London 37 Heathrow Airport 55 Greenline 757 1 hour 15 Every 45 Daily: 24 hours www.greenline.co.uk National Express 1 hour 30 Every Hour* Daily: 1:35 a.m. - www.nationalexpress.com minutes minutes minutes 11:59 p.m. Taxi 1 hour* Daily: 24 hours www.london-luton.co.uk Gatwick Airport 73 St. Pancras Station 33 National Express 2 hours 35 Every Hour* Daily: 12:15 a.m. - www.nationalexpress.com Shuttle Bus to Luton Airport 30 minutes Every hour Daily: 12:29 a.m. - www.firstcapitalconnect.co.uk minutes* 11:59 p.m. Parkway Station, then Train 11:59 p.m. Gatwick Airport 68 Stansted Express to Tottenham Hale 2 hours See individual See individual www.stanstedexpress.com then London Underground to Lon- connection schedule www.tfl.gov.uk National Express 2 hours 15 24 connections Daily: 12:20 a.m. - www.nationalexpress.com don Victoria for Gatwick Express times www.gatwickexpress.com minutes* daily 11:59 p.m. Luton Airport 55 Shuttle Bus to Luton Airport 1 hour 40 Every hour Daily: 12:29 a.m. - www.firstcapitalconnect.co.uk Parkway Station, then Train minutes 11:59 p.m. Heathrow Airport 36 National Express 1 hour 5 21 connections Daily: 1:45 a.m. - www.nationalexpress.com *Peak minutes* daily 9:30 p.m. Shuttle Bus to Luton Airport 2 hours See individual See individual www.firstcapitalconnect.co.uk All times subject to change; please check relevant website sfor the latest timetables. Parkway Station, train to connection schedule www.tfl.gov.uk St. Pancras then London times www.heathrowexpress.com Underground to Paddington Station for Heathrow Express Stansted Airport 54 National Express 1 hour 15 32 connections Daily: 12:40 a.m. - www.nationalexpress.com minutes* daily 11:59 p.m.

Stonehenge Wiltshire, England

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TRAVEL_TRADE_MAG_2013-withAds.indd 38-39 20/12/2012 16:50 Sea Travel and Ports of Entry Your clients can travel by ferry to a number of destinations Cruising Around the British Isles C oach aND Bus travel all around the British coast, including routes to the Scottish A cruise around the Isles is perhaps the best way to see Islands and the Channel Islands. the major sights and cities of Britain and Northern Ireland, Around Britain Ferry travel to the UK from Europe is a popular, good-value way transporting passengers around the coastlines of England, These easy to use, independent websites offer free to get to Britain with a car. The quickest and least expensive routes Northern Ireland, Scotland and Wales in comfort and style. information to enable you to plan an intercity coach journey are from the cross-channel ports on the north coast of France Unlike many other destinations for cruising, the relative Stonehenge, Wiltshire, England around Britain: (Calais, Boulogne, Dieppe and Dunkirk) to Dover and Folkestone. compactness of the British Isles means that the time actually However, it might be more convenient to travel to a different UK spent on-board between stops never exceeds a couple of days, Traveline port depending on where your clients are coming from. leaving guests free to explore the culture, monuments, history www.traveline.info Ferries from Belgium (Ostend) dock at Ramsgate in northern and entertainments Britain and Northern Ireland have to offer. Co ach TrAVEL An online information portal with impartial journey planning Kent and boats from Brittany, Normandy and Spain travel to information about all public transport services—buses, Portsmouth, Poole, Weymouth and Plymouth. Those traveling Ferry Travel in Scotland When is a bus not a bus? coaches, trains, ferries, trams, metro and underground—in from Denmark (Esbjerg) and Holland (Hook of Holland) can reach Scotland has more than 60 inhabited islands, and nearly In Britain, people use the term coach when they mean England, Scotland and Wales. Some information may be Harwich in Essex. Ferries from Belgium (Zeebrugge) or Holland 50 of them have scheduled ferry links. Most ferries carry intercity buses, longer distance tour buses and special express provided by links to regional transportation websites. Most (Rotterdam) dock at Hull in Yorkshire and cars and vans, and can—and should— excursion buses—from town centers to distant airports, for Traveline information relates to journeys that begin and end boats from Amsterdam in Holland sail be booked as far in advance as example. Make sure clients ask for the coach terminal, coach at stations, bus stops or points of interest. to Newcastle in the northeast. Ferry Companies possible. For more information, station or coach stop—otherwise they will find themselves

Travelers coming from the Republic g Brittany Ferries | www.brittanyferries. visit www.visitscotland.com/guide/ directed to local transportation. Transport Direct of Ireland or Northern Ireland can reach com travel/travel-around-scotland/ Buses, on the other hand, are always local. In addition to www.transportdirect.info Liverpool and the Isle of Man. Ferries g Condor Ferries | www.condorferries. travel-by-ferry. London's familiar, red, double-decker buses, all British cities Using this website, you can plan a door-to-door journey with from Larne in Northern Ireland also co.uk Caledonian MacBrayne have some kind of local bus service - many with double decker information about every form of transportation—including serve Cairnryan, Troon and Stranraer on g DFDS Seaways | www.dfdsseaways.com (www.calmac.co.uk) offers ferry tours buses as well. There are also dozens of country bus services. car routes and walking distances from the nearest station to the West Coast of Scotland. Visitors can g Hovertravel | www.hovertravel.co.uk of Scotland’s Clyde and Hebridean the final destination. also sail from Ireland (Dun Laoghaire, g Irish Ferries | www.irishferries.com islands along the country’s western Buses Dublin, Rosslare) to Wales (Holyhead, g Isle of Man Steam Packet Company | coast. Passengers can go on combined The cost of a bus ticket normally depends on how far a Translink www.steam-packet.com Fishguard, Pembroke). coach-and-ferry tours and non-landing passenger is traveling. Your clients can buy their tickets www.translink.co.uk g sL D Line | www.ldlines.com Fares vary according to the time of cruises for brief day-trips. Longer when they get on board a bus, by telling the driver where they Up-to-date information on all forms of public g P&O Ferries | www.poferries.com year and the time and type of crossing. excursions include overnights in B&Bs, are going. One-day and weekly travel cards are available in transportation in Northern Ireland, including local g Red Funnel | www.redfunnel.co.uk For up-to-date routes, check hotels or guesthouses, guaranteeing an some towns, and these can be bought from the driver or from and express buses, trains, sightseeing tours and g Stena Line | www.stenaline.co.uk the Belfast Metro. www.discoverferries.com. authentic local experience. g an information center at the bus station. Tickets are valid for g Wightlink | www.wightlink.co.uk each separate journey rather than for a period of time.

Salcombe Devon, England

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TRAVEL_TRADE_MAG_2013-withAds.indd 40-41 20/12/2012 16:50 If your clients get off the bus, they will need to buy a new ticket when getting on Car Rental another one. Note: They should also have correct change for purchasing tickets. Renting a car is a great way to travel around Britain, whether for an entire visit or for short day For information on London Buses, trips. Note: In case your clients don’t know, cars drive on the left in Britain, and drivers sit in the check out Transport for London's bus right side of the cars. Manual transmission can be tricky to learn in reverse—encourage your pages at www.tfl.gov.uk. For other bus clients to get an automatic car for their excursion. timetables throughout Britain, visit www.showbus.com/timetables. Documents These are pedestrian crossings at which vehicles have to give Drivers will need to have a valid license issued in their country way or yield to pedestrians. Main Intercity of residence and held for at least a year (some companies ask Drivers should also be aware of the congestion charge. Coach Operators for two years). If an EC/ECA country did not issue the license, This is a toll levied on cars and some other private vehicles Your clients can get almost anywhere in an International Driver’s Permit may be required. traveling into the central London area during peak hours. Maps Britain by using one of the main national are provided showing the area when collecting a hire car. When and regional coach companies: Regulations required to pay, one can do so online or by telephone. National Express is the UK's biggest The average minimum age for renting a car is 23 (21 with some coach operator, with long-distance companies), and the average maximum age is 70 (80 with Car Rental Companies direct routes around the country, a large some companies). There may be restrictions on the type and All the leading car rental companies have locations spread presence in most coach terminals and size of car younger drivers can rent. Rates may also be higher throughout Britain, such as Enterprise, National, Avis, Budget, many niche routes (between airports, for younger drivers. Alamo and Hertz. There are also regional rental car companies for example). National Express is the Most car rental companies provide emergency roadside across Britain. Search over 200 leading and independent UK only domestic UK coach company that assistance from the Automobile Association (www.theaa.com) car rental companies at operates 24-hour services. Book online or RAC (www.rac.co.uk) in case of a breakdown, but check for www.cartrawler.com for the best rates. at www.nationalexpress.com. this when booking. Both companies also offer an excellent free Scottish Citylink is the main coach journey route planner. Car Pooling company in Scotland, linking 200 cities To help save money—not to mention to the environment— and towns with 400 coach trips a day. Road Features Your Clients Should encourage your clients to carpool. Carpooling.co.uk is the largest Book online at www.citylink.co.uk. Be Aware Of car-sharing platform available throughout the UK and Europe. Megabus.com is the long-distance Roundabouts (traffic circles) are often used at road Drivers can register for free, then search for or list a carpool to coach business of Stagecoach, one of intersections to regulate traffic flow. The rule for using them reduce transport costs by up to 75 percent. There are already the UK's major local bus operators. The is simple: always give way or yield to traffic coming from the 3.4 million registered users. The service is available in seven

company covers a lot of territory and right, just as a driver would do from the left in the U.S. languages. It’s also a great way to meet the local people. g fares are very competitive. Book online Another feature drivers will notice is “zebra crossings.” at www.megabus.com/uk.

Co ach Tours Many coach companies offer special tours to and from popular tourist destinations all over Britain. Coach tours are a great way to see the sights of Britain, as they normally last for a few days and the price includes a hotel stay and sometimes discounted rates to popular attractions. Some companies offer discounts for group bookings. (See page 54 of this guide for more information.)

Cos ache to Britain from Europe Visitors can take coaches to Britain from numerous European destinations. Although it may take longer, coaches are a great cost-efficient alternative to flying. One of the largest operators to the UK is Eurolines, which offers routes to Britain from over 500 destinations. Note: Eurolines does not operate services from Europe to Northern Ireland. For more information on Eurolines and to book tickets, visit

www.eurolines.co.uk g

Wales Millenium Centre Bath Cardiff Somerset, England

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TRAVEL_TRADE_MAG_2013-withAds.indd 42-43 20/12/2012 16:50 Many factors contribute to the The London Underground RT ail raVEL popularity of BritRail products, including (or Tube) the convenience, flexibility and great London’s most popular public Seeing Britain by train is a great With a BritRail Pass, your clients have The best part of traveling with a value they represent to visitors, as transportation system is the option with BritRail. The range of the freedom to travel as often as they BritRail Pass is the frequency of service well as the frequency of the trains and Underground, popularly called the Tube, passes offer great value, convenience want, when they want, hopping on and off on many popular routes. With trains extensive network attributed to the which connects just about every part of and flexibility for exploring trains with no hassle. They can stay for departing frequently, one can truly National Railways of Britain. the city via quick and frequent trains. London Underground, London destinations in England, Scotland, a few days in a particular city, or add an travel with no set agenda, getting on Wales and Northern Ireland. extra destination to their itinerary. and off trains en route. EuarroSt Eurostar is a high-speed railway service BritRail Passes BritRail Discounts that connects London with Paris and Enjoy unlimited train trips on travel days Save up to... Brussels through the Channel Tunnel BritRail Pass: Travel throughout (popularly called the Chunnel) between g 25 percent when traveling with a UK England, Scotland and Wales. friend or relative England and France. (The Chunnel is Flexi Pass: 3, 4, 8, or 15 days within 2 owned and operated by Eurotunnel.) months / Consecutive Pass: 3, 4, 8, 15, g 50 percent off the third to ninth passenger, perfect for group travel The London terminal is at St. Pancras 22 days or 1 month BritRail England Pass: Travel Station, making just about any point g 20 percent during the low season throughout England. in January, February, November & in Britain easy to reach from the Flexi Pass: 3, 4, 8, or 15 days within 2 December Continent. www.agent.raileurope.com. months / Consecutive Pass: 3, 4, 8, 15, g 20 percent for youths between the 22 days or 1 month ages of 16 to 25 EUROTUNNEL BritRail London Plus Pass: Travel Eurotunnel carries passengers throughout the south east region of g 50 percent for youths who have a valid Eurail Pass and their vehicles and operates England. Flexi Pass: 2 or 4 days within 8 days or 7 days within 15 days between Calais and Folkestone. g 15 percent for seniors in first class BritRail Freedom of Scotland Pass: Clients can bring their car from the Travel throughout Scotland. g Free travel for kids, when accompanying an adult or senior pass Continent, which gives them complete Flexi Pass: 4 days within 8 days or holder travel independence. They are the 8 days within 15 days fastest cross-channel operator, Important: Remember to buy for your BritRail Central Scotland Pass: clients before they depart, as BritRail with a crossing time of just 35 Travel throughout the central region Passes cannot be purchased in Britain. minutes, and four departures per of Scotland. Tickets can be bought at hour. For more information, visit Flexi Pass: 3 days within 7 days www.visitbritainshop.com. www.eurotunnel.co.uk.

Exclusively by

Book Britrail Passes, train tickets & More

BritRail Passes offer access to fascinating destinations throughout England, Scotland and Wales. With unlimited train trips on each travel day, pass holders enjoy a flexible schedule and the freedom to hop on and off trains en route.

to book our complete range of rail passes, train tickets, seat reservations and more create your free account on agent.acprail.com today.

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TRAVEL_TRADE_MAG_2013-withAds.indd 44-45 20/12/2012 16:50 The Underground has more than 250 “Oyster” cards are the quickest, fastest Your clients must tap the card as they miles of track linking 270 stations and most affordable option for the Tube. exit the station, as the cost of the trip throughout the city and beyond. The The re-usable cards are pre-loaded at varies by distance. If they exit without service runs from 4:45 a.m. to 1 a.m., so stations or online, and passengers tap tapping, the maximum fare will be be sure your clients know when to start the cards upon entering and exiting each deducted. Oyster cards can be purchased Enniskillen Castle heading home. station. The fare is deducted automatically. at www.visitbritainshop.com/usa. g Fermanagh, Northern Ireland Melrose Abbey Ruins Chirk Viaduct Photo by Chris Hill Melrose, Scotland Chirk, Wales Trade Resources A range of British tourism products are available on VisitBritain’s online shop The National Tourist Office (www.visitbritainshop.com/usa) to help Travel Agent Specialist Program: your clients manage their spending before departure and it’s always cheaper to Become a Britagent “buy before they fly.” Contact your local Become a BritAgent by registering at www.britagent.com. VisitBritain commercial representative to This trade site has been developed to help you increase your apply for discounted travel trade rates. knowledge of Britain and its tourism products—all the better Contact details can be found on www.visitbritain.com/trade to get your clients the British vacation of their dreams! The program is set up so you can learn and progress at your own pace until you’re qualified. The learning is split Online products include: into modules with 10 multiple choice questions at the end g The Visitor Oyster Card—London’s smart travel card of each. By becoming a BritAgent, you can receive the g BritRail Passes and airport transfers following benefits: g Tickets and passes for attractions and sightseeing tours g Tourist board certification all over Britain. g Continued training

g Increased knowledge and sales

g Exclusive rates

g Incentives Membership is free at www.britagent.com Other trade specialist learning programs and trade sites are available as follows: Visit Scotland at https://traveltrade.visitscotland.org/scotsagent/registration Visit Wales at www.americastrade.visitwales.com London and Partners at www.londonpartners.com/travel-trade

IMAGE LIBRARY You can access thousands of images at www.visitbritainimages.com, which you may use to make your own presentations or brochures—mostly free of charge! Beachy Head East Sussex, England

46 TRAVEL AGENTS GREAT BRITAIN GUIDE | visitbritainshop.com | visitbritain.com/trade | britagent.com

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TRAVEL_TRADE_MAG_2013-withAds.indd 46-47 20/12/2012 16:50 For Further Information Contact: [email protected] Derrywalls.com derrywalls.com Highland Experience Tours www.highlandexperience.com Free Derry Tours www.freederry.net Utop Travel www.utoptravel.com Wolfhound Adventure Tour www.wolfhoundtours.com Mountain Innovations www.scotmountain.co.uk Yorkshire Dales Yorkshire, England Walk Antrim Hills www.walkantrimhills.com Macs Adventures www.macsadventure.com Photo courtesy of Welcome to Yorkshire Irish Motorcycle Adventures www.irishbike.com JAC Travel www.jactravel.co.uk Treasure Trails www.treasuretrails.co.uk Abbey Tours www.abbeyscotland.co.uk Blackslee Tours www.blacksleetours.com Highland Explorer Tours www.highlandexplorertours.com Ireland Luxury Tours www.irelandluxurytours.com Cashel Travel www.casheltravel.com Travel Ireland Coach Tours www.travelirelandcoachtours.com Timberbush Tours www.timberbush-tours.co.uk Bespoke Tour www.bespoke-tours.com Derry City Londonderry, Northern Ireland Giant’s Causeway Tours www.mccombscoaches.com Castle Stalker Trafalgar Square Photo courtesy of Wales Argyll, Scotland London, England Northern Ireland Tourist Board Paddywagon www.paddywagontours.com There are a number of ways to explore Wales with local tour Eyes on Northern Ireland www.eyesonni.com companies. Here are some examples of local operators. A Explore Ireland Tours www.exploreirelandtours.com more comprehensive list is available at www.visitwales.co.uk/ things-to-do-in-wales/tour-operators. Tours Scotland Busy Bus www.busybus.co.uk Many specialized tour operators are available within Scotland. Local Tour Operators by Region For more options and special interest tours within Scotland Celtic Horizon Tours www.celtichorizontours. of Britain England visit traveltrade.visitscotland.org/travel-trade. Roam Wales www.roamwales.com These tour operators specialize in regional excursions Shearing Holidays www.shearings.com A national escorted tour is an ideal way for clients to see the throughout England. For more information, visit Wilderness Scotland www.wildernessscotland.com whole of Great Britain. Many companies offer fully escorted www.visitengland.org/traveltrade. Cool Scot Tours www.coolscot-tours.com Richard Bros www.richardsbros.co.uk tours. Examples are listed below, but refer to page 52 for a Celtic Travel Tours www.celtic-travel.co.uk comprehensive guide to tour companies offering services Tours International www.tours-international.co.uk Highlands and Islands Adventures www.mtbholidayscotland.com throughout Britain. Scotland Made Easy www.scotlandmadeeasy.co.uk Welsh Dragon Tours www.welshdragontours.com Insight www.insightvacations.com Lake District Tours www.lakedistricttours.co.uk Rabbies Trail Burners www.rabbies.com Pendragon Tours www.pendragon-wales.co.uk Trafalgar www.trafalgar.com Shearings www.shearings.com Discover Scotland Tours www.discoverscotlandtours.com See Wales Tours www.seewales.com Globus & Cosmos www.globusfamilypartner.com London CIE www.cietours.com For local tours within London, visit the following to learn about Tauck www.tauck.com these operators. For a more comprehensive list—including river and canal operators, cycling tours and special interest walking Collette www.collettevacations.com tours—visit www.londonandpartners.co.uk.

Day trips, short overnight stay tours or regional tour operators It’s Your London www.itsyourlondon.co.uk that provide a range of options to suit schedules and London Duck Tours www.londonducktours.co.uk budgets include the following, however refer to page 52 for a comprehensive guide to tour companies: London Heritage Travel www.london-heritage–travel.com Evan Evans Tours www.evanevanstours.co.uk British Tours www.britishtours.com Golden Tours www.goldentours.com Original London Sightseeing Tour www.theorginaltour.com Premium Tours www.premiumtours.co.uk Big Bus Company www.bigbustours.com Back Road Tours www.backroadstouring.co.uk Classic City Tours www.classiccitytours.com smallcarBigCity Tours www.smallcarbigcity.com Driver Guided Tours www.dgatours.com

Northern Ireland There is plenty to explore throughout Northern Ireland, and these tour operators will help your clients get the most out of their trip. For more information, visit www.discovernorthernireland.com.

Perdator Ireland www.predatorireland.com Erne Heritage Tours www.erneheritagetours.com Tour Ulster www.tourulster.com Caernarfon Castle Derry City Taxi Tours www.derrytaxitours.com Caernarfon, Wales Erne Tours Ltd www.ernetoursltd.com

Loch Scaig Isle of Skye, Scotland

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TRAVEL_TRADE_MAG_2013-withAds.indd 50-51 20/12/2012 16:50 BOOKING Tktktktktk Tkt BRITAIN Tktktktktktktktktktktktktkt Tktktkktktkttktktkttktktktktk tkt ktktktktkt ktk tk ktktktktktk tktktktkt ktkt ktktktktktk Booking Britain has never been easier. tktktktk tktktktktkt tktktkt ktk tktktktktk tk ktktktkt The detailed map opposite highlights the various regions of England, Northern Ireland, Scotland and Wales for your reference, so you can always know exactly where in Britain your clients will be. To assist you with planning your clients’ vacation, there is a list of operators based in Britain, all of which pay commission for products/services booked. The grid highlights their areas of expertise and features their website addresses so you may contact them directly. Rest assured: No matter where your clients go in Britain, they will thank you for organizing a truly GREAT vacation for them that they will remember for many years to come.

Clockwise from top left: Glenfinnan Monument, Glenfinnan, Scotland Boats in Harbor, County Down, Northern Ireland Tower Bridge from Butlers Wharf, London, England Cardiff Castle, South Glamorgan, Wales Hadrian’s Wall, Northumberland, England

Place Name Location, Country

London Bridge London, England

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TRAVEL_TRADE_MAG_2013-withAds.indd 52-53 20/12/2012 16:51 B ritish Tour Operators

Markets Tours Special Interest Tickets Locations

ting

ourse

alogy t t tseeing

s thern England dens toric Houses er Cruise tiques & Art y Trips y & Lesbian a/Health & Wellbeing erary oups

ccommodation Only eligion & Spirituality alking & Hiking ALES udget eries/Allocation oats/Barging/Canals eniors/Veterans tudent/Youth tudents > 18yrs chool Groups < 18yrs uxury ycling ducation vents & Festivals heater & Performing Arts heater ondon entral England outhern England astern England COTLAND outhern Wales amilies ailormade ood & Drink ootball/Soccer rade Shows ours to Ireland ours to Europe

A B Da L Sigh All An Fishing & Hun F His Sp R Riv S S Spor Name of Company wEBSite Gr FIT' F S S S T B C E E F Gar Ga Gene Golf Lit Language C W T T Spor Music T L C Nor S E S W S T T

AC Travel Group www.actravelgroup.com •••••••••••• •••••••••••••••••••••••••

Angela Shanley Associates www.asalondon.co.uk •••••••••••• • ••••••••••••••••••••••••••••••••••

Ardmore Language Schools www.theardmoregroup.com •• • ••••••••• •• •

Atlas Travel Solutions www.atlastravelsolutions.com •••••••••• • ••••••••••••••••••••••••••••••••••••

Axis & Globe Travel www.axisglobe.co.uk •••••••••••• •••••••••••••••••••••••••••••••

Barton Hill Travel www.bartonhill.com ••• • • ••••••••••••••••••••••••••••••••••••• Cashel Travel www.cashelbooking.com ••••••••• ••••••••••••••••••••• CHR Travel www.chrtravel.com •• • • Discover Travel & Tours www.discovertravelandtours.com & www.mygrouptour.com •••••••• • •••••• •••••••••••• Educational Cultural Exchanges www.ecetravel.com •••••• ••••••••••••••••••••••• European Travel Services www.etsuk.com •• ••••••• • •••••••••••••••••••••••••••••••••••• E-Voyages Ltd www.e-voyages.co.uk ••••••••• • •••••••••••••••••••••••••••••••••••• Golden Tours www.goldentours.co.uk •••••••••• •••••• ••••••••• • Great British Trips www.greatbritishtrips.com ••••• •• •••••••••••••••••••••• GTA www.gta-travel.com •• •••• • •••••••••••••••••••••••• •••••••••• HF Holidays www.hfholidays.co.uk •• ••••••••• ••••••• Hooked on Cycling www.hookedoncycling.co.uk •• • • • •••••• Interopa Holidays www.interopa.co.uk •••••••••••• •• ••••••••••••••• JacTravel www.jactravel.co.uk ••••••••••• ••••••••••••••••••••••• Janet Redler Travel and Tourism www.janetredlertravelandtourism.com ••••• •••• •••••••••••••••••••••••••• Kuoni Destination Management Ltd www.kuoni-dmc.com •••••••••••• • •••••••••••••••••••••••• •••••••••• Leisure Breaks www.leisurebreaks.com ••••••••• ••• •••••• Leisure Creations www.classic-england.co.uk • • • ••••••••••••••••••••••••••••••••••••• Luxury Vacations UK www.luxuryvacationsuk.com ••• •••• • ••••••••••••••••••••••••••••••••••••• Miki Travel www.miki.co.uk •• •••• • ••••••••••••••••••••••• •••••••••• Mountain Goat Tours www.mountain-goat.com •• •••• •••••• Pathfinders www.pathfinders-tours.co.uk •••••••••• •••••••••••••• ••••••••••••• Select Travel Services www.selecttravel.com ••••••••• • ••••••••••••••••••••••••••••••••••••• Special Tours Wholesalers www.stglobe.com • • •••••••••• Tours International www.tours-international.com • •• • •••••••••••••••••••• Travco www.travco.co.uk •• • • UK Connection www.ukconnection.eu •• • • • •••••••••• Vacation Scotland www.vacationscotland.biz •• ••••••• • •••••••••••••••••••••••••••• •

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