Annual Report & Summary Accounts
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Annual Report & Summary Accounts 2017 Our Mission, Vision and Values Vision.... Is for RHD Housing to be a leader in providing high quality housing in a secure environment in which people can remain independent. RHD Housing is dedicated to providing services and supports to meet identified needs of the older person and people with physical disabilities which enable them to live in their own homes for as long as they can. By providing purpose designed accommodation we are enabling the majority of our residents to remain in their homes longer than is the case in traditional housing. Mission...... Is to meet the needs of the community, by providing and maintaining good quality, affordable and well managed housing at the lowest possible economic rent to individuals who are in need of the service Values...... Like other charities and housing associations we face the challenge of ensuring that our services and organisational values work together in an environment that is competitive, business-focused within limited resources and meet regulatory requirements. Accountability: We will continue to be accountable to our tenants and stakeholders. Transparency: We will ensure that all aspects of our business are transparent. Integrity: We will treat tenants and partners with trust and respect. Commitment: We will maintain our commitment to providing a high-quality service. Professionalism: We will act professionally at all times in our business dealings. Compliance: We will maintain the high standards of governance applicable in our sector. 2 RHD Housing | Annual Report & Summary Accounts for 2017 Contents About RHD Housing Foreword from the Chairman Governance Our Tenants – Who they are What we do Future Plans Board of Management Summary Accounts 3 RHD Housing | Annual Report & Summary Accounts for 2017 About RHD Housing The Royal Hospital Donnybrook Voluntary Housing Association (trading as RHD Housing) was established in 1993 as a social housing provider for frail older adults and people with disabilities. It was founded by The Royal Hospital Donnybrook which has been providing care for disadvantaged and disabled people for 270 years. RHD Housing has a proven track record in the delivery of high- quality homes, comprehensive housing management services and tenant supports. It is a not-for-profit company limited by guarantee which is governed by its Constitution and is run by a Voluntary Board of Management with a skill set covering care of the elderly, property development, construction, finance and corporate governance. RHD Housing is approved by the Department of Housing, Planning & Local Government as a voluntary housing body. The Board believes in strong and transparent governance and is signed up to the ‘Voluntary Regulation Code for Approved Housing Bodies, the company is a registered charity and is also a member of the Irish Council for Social Housing. Foreword from the Chairman It is an honour and privilege for me to be associated with RHD Housing. It is a very worthy charity that serves a vital need in our society. With an increasing ageing population, the demand for specialist housing that meets the needs of older people has risen and will continue to rise. Our goal is to provide suitable high-quality housing that allows our tenants to live independently in their community. By providing the necessary supports and services, we enable our tenants to remain independent for as long as possible. This reduces the demands on nursing home care and eases the pressure on acute beds if older people are discharged from hospital. As an alternative to long term institutional care, our tenants are enabled to live out their lives with dignity, comfort and security. These are important benefits for our society. I very much appreciate the commitment of our Housing Manager, Oonagh Ryan and the support of my colleagues on the Board in facing the challenges that arise in pursuit of our objectives. Governance RHD Housing is a company limited by guarantee without a share capital registered in Ireland (CRO No. 180825). The company is registered as a charity (CHY No. 10441) and with the Irish Charity Regulator Authority (CRA No. 20026486). Its purpose and objectives and how it conducts its business are set out in its Constitution which is available from the Companies Registration Office or from The Charity Regulatory Authority website. The Board is responsible for providing leadership, setting strategy, financial and risk management, 4 RHD Housing | Annual Report & Summary Accounts for 2017 monitoring performance and good governance. It comprises of six non-executive Directors. Directors are drawn from diverse backgrounds in business, finance, construction and professions. The Board met five times in 2017. There is clear division of responsibility within the organisation with the Board retaining control of major decisions under a formal schedule of Reserved Powers of the Board. All elected members of the Board are volunteers and do not receive any fees or expenses for attending Board meetings or undertaking other work on behalf of RHD Housing. There is also an Audit and Risk Committee with Terms of Reference. The attendance at Board meetings and committee meetings during 2017 is shown in the chart below. There was one new Board member appointed in 2017. The Chairman resigned and a new Chairman was appointed in November 2017. Risk Management is a standing item on the agenda at every Board meeting. The organisation operates a risk management process culminating in a corporate risk register that identifies the main risks, their likelihood and impact, and the actions necessary to manage them effectively. There is a ‘Conflict of Interest & Loyalty’ policy in place and observed by the Board and is used at every Board and Committee meeting as a matter of course. From time to time agreement is reached to cooperate formally with other organisations on specific projects or areas. In these cases a Service Level Agreement or Memorandum of Understanding is approved by the Board. The organisation has a comprehensive process for reporting management information to the Board. The Board is provided with regular information including key performance indicators for the organisation. If the Board identifies a need for a new member, it commences a recruitment process. All new Board members receive induction so that they can familiarise themselves with their statutory responsibilities, their role as Board members, the organisations governance framework and risk environment. There are clear distinctions between the role of the Board and the executive team to which day to day management is delegated. Day to day running of the organisation is the responsibility of the Housing Manager who reports directly to the Board. RHD Housing is compliant with the Governance Code for Community, Voluntary and Charitable Organisations (since September 2017) and is signed up to the Voluntary Regulation Code (VRC) for housing associations. RHD Housing | Annual Report & Summary Accounts for 2017 5 Board Members’ Attendance For period 01/01/17 to 31/12/17 Robin Miriam Margaret Dermot Jim Conor Derek Simpson Hillery Cagney Lacey Kelly Kenny Scally Board of Management 08.02.2017 26.04.2017 05.07.2017 20.09.2017 29.11.2017 Audit & Risk Committee 08.02.2017 05.07.2017 29.11.2017 Our Tenants The older population is increasing and preferences changing, clearly, a key consideration is the growing size of the over-65 population; a segment in Ireland which has been increasing at a faster rate than those of our EU neighbours. Demographic projections indicate that the number of older people in Ireland is growing. The numbers aged over 65 grew by 100,000 between 2010 and 2015 and more people are now living longer into what could be termed old-old age. The percentage of the population aged over 65 is projected to double, from 12.4% to 24.9%, by 2050. In addition, the number of people aged 80 and over in Ireland is projected to rise from 130,600 to 458,000 – an increase of 250%. Client Profile We currently provide 49 units of accommodation in two schemes catering for individuals who for a number of reasons are no longer able to manage in traditional accommodation. In 2017 we provided accommodation to 54 individuals, with ages ranging from 93 years to 35 years of age. 6 RHD Housing | Annual Report & Summary Accounts for 2017 24% of our tenants were in receipt of a Home Care Package, with a further 12% receiving either a home help or local PCT carer input, 8% receiving meals on wheels service and 28% availing of a pharmacy delivery service. We had a 98% occupancy rate with the average length of time residents had been with us at 7.5 years (ranging from 6 months to 24 years). We had two new tenants in 2017. 22% of our tenants in 2017 were wheelchair users with an additional 19% using mobility aids. We have had no complaints in 2017, no rent arrears and no notices to quit. RHD Housing has undertaken a Tenant Satisfaction Survey every two years since 2013. We have undertaken this survey to learn how tenants rate the quality of the housing and services that are provided. The results of the survey are used for performance monitoring, service improvement and benchmarking purposes. In 2017, 46 households were surveyed with 37 returns = 80% response rate. Sample questions – 1. Are you happy with the overall service received from RHD Housing? - 100% of the respondents to this question have stated in 2017 they are 100% satisfied with the overall service provided. A further breakdown of overall satisfaction of services was done in 2017 under the following areas – see chart below 2. Does the design of your home meet your current physical needs? – 100% responded yes 3. Does RHD Housing staff respond quickly and efficiently to your queries and requests? – This has remained a constant 100% yes.