Meeting and Resource Guide

Meeting & Event Resource Guide

Our goal is to be Best to Do Business With. There are various stages when we interact with you, the customer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and post-event. Through each of these stages, we focus on the following touch points: creativity, consistency, communication, flexibility and image.

To aid you in the planning process, we have compiled the following hotel information. It is a pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention or event a success. Please note that all pricing is subject to change.

We look forward to supporting you in planning a successful event.

Hilton Salt Lake City Center 255 South West Temple Salt Lake City, Utah 84101

www.hiltonsaltlakecity.com

Table of Contents

General Information • Hotel Overview • Guest Room diagrams with specifications • Suite Information and Descriptions • Dining Information with Restaurant Descriptions • Hotel Shop(s) Information

Function Space and Banquets • Function Space Diagrams with specification • Catering Menu’s available separately

Spa • Information • Pricing sheet

Resource Information • Hotel specifics listed alphabetically

Forms • Activities • Amenity Request Form • AV Form (For Exhibitors) • Credit Application • Credit Card Authorization • Electrical Form • Internet Form • Miscellaneous request form

• Phone Form • Planning Checklist • Room Re-Key Form • Shipping Form

GENERAL INFORMATION The Hilton Salt Lake City Center hotel, located in the heart of downtown, is Salt Lake City, Utah's premier meeting and recreation destination. Located in the midst of Salt Lake City's entertainment and business district, the hotel is surrounded by over sixty restaurants, bars and nightclubs. In addition to the extraordinary selection of nightlife and dining opportunities downtown, the hotel is also only steps away from the Energy Solutions Arena - home of the Utah Jazz, Capital Theatre, The Gateway, Hogle Zoo, Family History Center (Genealogy), Historic Temple Square, Utah Olympic Park, and TRAX Light rail Stations. If adventure is what you seek, the Hilton is just 45 minutes from eight world class ski resorts including: Snowbird, Brighton, Solitude, Alta, Park City, Deer Valley, Snowbasin, Powder Mountain, The Canyons, and Sundance.

Hilton Salt Lake City Center Hotel Features:

• 19 luxurious meeting and banquet rooms for groups up to 1,080, including the magnificent Grand Ballroom, featuring wireless high-speed internet access in all meeting rooms. • Professional Sales, Events, and Catering team complete with full-time certified Meeting Planners and Wedding Consultants . • Spencer's for Steaks and Chops is Prime beef pure and simple. Aged, hand cut and seared to perfection. Featured as Primetime's Top 10 Steakhouse and voted Utah's Premier Steakhouse "Best Steakhouse in Salt Lake City" for Eleven consecutive years. Spencer's is a private club for members

• Trofi is the perfect place for to catch an early breakfast seven days a week.

• Starbucks Coffee is available seven days a week from 6am to 5pm at the coffee bar located conveniently next to the main lobby. • In-Room Dining, fine dining without leaving your room featuring menu items from Spencer's for Steaks and Chops and Trofi. • Indoor heated pool and whirlpool adjacent to full health and fitness center. • Valet Parking, convenient underground secured parking ($16). • Self parking is available for $13/night. • The Retreat , a full service spa offering world class message therapy, facials, and deep tissue massage. Please call 801-238-4894 to set up an appointment. • 24-hour Business Center. • On-site AVIS rental car. Hours of operation are Mon – Fri 7am – 6pm, Sat 8am – 2pm, Sun 8am – 12pm. • Transportation from and to the airport provided by Valley Shuttle for $8 per trip. Advanced reservations suggested, please call 866-550-7433. Shuttle departs hotel every twenty minutes on the hour. You can also visit their website at www.ridevalleyshuttle.com. • AAA-3 Diamond Award Hotel

FUNCTION SPACE AND BANQUETS

Click here for the Summer/Fall 2011 Banquet Menus

RESOURCE INFORMATION Advertising Opportunities Affiliates Airline Information Amenities Americans with Disabilities Act (ADA) Audio/Visual Automated Teller Machines Baby-Sitting Services Balloons Banks Banquet Beverage Selection Banquet Curfews Banquet Equipment Banquet Menu Selection Banquet Terms and Conditions Bell Services Billing

Box Lunches Business Center Bus/Bus Companies Car Rental Agencies Cash Paid Outs Cash Paying Guests Celebrity/ Dignitary Visits Changing Facilities/Day Use Check Cashing Privileges Check-In and Checkout Coat Check Services Coffee Maker Community Outreach Concierge Convention Center Corkage Credit Cards Credit Policy Currency Exchange Dance Floor Decorations Destination Management Companies (DMC) Deposits Diagrams Dietary Requirements Dine Around Directions to the Hotel Doctors on Call Dressing/Green Rooms Drug Stores eEvents Electrical Elevators Emergency Procedures Entertainment Environmental Commitment Executive Meeting Packages Exhibits Fax Machines Fax Numbers Fire Codes Fitness Center Flags Floral/Florist Food Donations Freight Elevator General Manager Gift Certificates Gift Ideas Golf Course Information Gratuities

Group Reservations Identification Program (GRIP) Group Check-In, Arrival and Departures Guest List Manager Guest Rooms Guest Room Deliveries Guest Service Hotline Hair Salon HHonors Floor Hospitality Suites Functions Hotel Facts/History Hotel Map Housekeeping In Conjunction With (ICW’s) Indemnification In-Room Dining Interpretation/Translation Services Internet Services Key Cards Key Hotel Contacts Kiosks Kosher Labor Laundry/Valet Limousine Services Linen Selection Liquor Laws Load-In/Load Outs (Production, Decor, & Staging) Loading Dock Local Information Lost and Found Luggage Storage Manager on Duty (MOD) Mail Services Massage Therapy Master Accounts Medical Facilities/Services Meeting Packages Meeting Room Capacities Meeting Room Deliveries

Meeting Room Rental Meeting Room Set Standard Music/Musicians Newspapers/Publications Office Equipment/Supplies Package Room Parking Personalized Group Web Page Pets (policies) Photography Pianos Pools Post-Convention Meeting Post Event Report Posting of Events Pre-Convention Meeting Printing Services Production Guidelines Production Crew Meals Public Transportation Pyrotechnics Radios/Pagers/Nextels Recycling Registration Assistance Registration Desks Reservations (RAPID!) Restaurants/Lounges Restaurant Reservations Restrooms Resumes Rigging Robes Ropes/Stanchions Rooming Codes/Rooming Lists Safes/Safety Deposit Boxes Security Shipping and Receiving Shoe Shine Shopping Signage/Banners Site Inspection/Pre-planning Smoking Sound System Spa Special Meal Requests Storage Suites Sunrise/Sunset Taxes Taxicabs Team Member Recognition

Telephones/Telecommunications Tents Theme Parties Tours/Sightseeing Trash Removal Tuxedo/Formalwear Voice Mail Weather Wheelchairs Wired Payment Worship Services Zip-Out Checkout

ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliate’s opportunities to sponsor/advertise during the specified dates of the meeting/exhibit. Your Event Services manager will provide detailed information and can discuss other ideas not listed below:

Logo products, e.g., keycards, cocktail napkins, to go lunch boxes, etc. Video Channel Janus Boards Banners/Signage

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AFFILIATES Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space will work directly with our Event Services Department. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions.

A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering/Event Services Department to set up food, beverage and billing arrangements.

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AIRLINE INFORMATION Airline Nationwide Aero Mexico 1-800-237-6639 Air Canada 1-888-247-2262 Air France 1-800-237-2747 Air India 1-800-223-7776 Air Jamaica 1-800-523-5585 Air New Zealand 1-800-262-1234 Air Tran 1-800-247-8726 Alaska Airlines 1-800-426-0333 All Nippon Airways 1-800-235-9262 American Airlines 1-800-433-7300 America West Airlines 1-800-235-9292 Austrian Airlines 1-800-843-0002

British Airways 1-800-247-9297 Continental Airlines 1-800-525-0280 Delta 1-800-221-1212 Frontier 1-800-432-1359 Japan Airlines 1-800-525-3663 Jet Blue 1-800-538-2583 KLM Royal Dutch Airlines 1-800-447-4747 Korean Air 1-800-438-5000 Lufthansa 1-800-645-3880 Midwest Airlines 1-800-452-2022 Northwest (Domestic) 1-800-225-2525 Northwest (International) 1-800-447-4747 Qantas 1-800-227-4500 Singapore Airlines 1-800-742-3333 Southwest Airlines 1-800-435-9792 United Airlines 1-800-521-0810 US Air 1-800-428-4322 Varig 1-800-468-2744 Virgin Atlantic 1-800-862-8621

Airport Information The nearest airport is the Salt Lake City International Airport located 7 miles, approximately 13 minutes from the Hilton Salt Lake City Center. Click here for a map to the airport.

Salt Lake City International Airport Homepage: http://www.slcairport.com/index.html

Hilton Salt Lake City Center has shuttle service to the Salt Lake City International Airport for a fee of $8.00 that runs every 20 minutes on the hour.

Special arrangements can be made for shuttle service from the airport to the hotel for a fee of $8.00.

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AMENITIES The Room Service department is happy to service your group gift and amenity needs. You may choose from the list of amenities below or advise your Catering/Event Manager of your specific preferences or budgeting guidelines.

All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity is currently 20%. For a standard delivery, the fee is $2.00.

Standard Amenities Hilton’s “Serenity” Bed, Crabtree & Evelyn bath products, MP3 compatible alarm clocks, safes in each room to accommodate laptop computers, brand new flat screen televisions, triple high thread count sheeting, down comforters and pillows, 2 two line phones, private telephone number, and granite countertops.

Hilton Salt Lake City Center can also accommodate your personal amenity needs when requested in advance through your event/catering manager.

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AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas and transportation services are, and will be, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act. You agree that one week in advance of your event; you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space. You agree that you will be responsible for the procurement and payment of all charges for any and all auxiliary aids. We will, upon your request, furnish you with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliance with the ADA in the set up and conduct of meetings for your event.

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AUDIO/VISUAL PSAV, our audiovisual company, brings over 25 years of experience in the field of audio visual to your meeting at the Hilton Salt Lake City Center. PSAV may be reached by dialing 801-238-4892 for the director of Event technology.

Basic Audio Visual packages available at the Hilton Salt Lake City Center: LCD Projection Package: $430/day Meeting Room LCD Projector Projection Cart/Stand Meeting Room Screen All Cabling, extension cords, etc

Presentation Support Package: $100/day Meeting Room Screen Projection cart Power Cable and Power Strip Basic Setup assistance Add wireless USB Mouse/laser for $15

Event Projection Package: $800/day Event Projector 12’ or 16’ house screen Power cable and power strip Add 9’x12’ draped fast fold screen for $170 Other sized screens also available

Flat Screen Monitor Package: $450/day DVD or VHS Player 42” flat screen LCD Monitor Contemporary Stand All cabling, extension cords, etc Add DVD/VHS combo for $25

PSAV also has an extensive list of audio, video and lighting components, screens and drapes and computers that can all be found on www.psav.com or by calling our local event director at 801-238-4892.

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AUTOMATED TELLER MACHINES There is an ATM conveniently located in the lobby of the hotel on level 1. There are also ATM locations in Salt Lake City at all major bank locations.

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BABY-SITTING SERVICES The following childcare companies are licensed, bonded, insured and CPR trained. Parents should arrange directly with the company selected. None of the babysitting agencies are affiliated with the hotel, and as such, the hotel is not responsible for the services rendered by these agencies.

The fees for babysitting services vary by vendor and holiday rates may also apply. Direct payment is required to the vendor. No room charges or master billing for babysitting services is permitted.

Guardian Angel Day Care/Baby-Sitting 300 E. 11800 S. Sandy, UT (801) 984-7100 Day Care (801) 598-1229 Baby-sitting On-Site

The Children’s Club 1035 E 2100 S. Salt lake City UT (801) 466-7778 Back to Resource Information

BALLOONS All helium tanks must be in an approved safety stand or cart. There must be prior written approval for the use of all displays and/or decorations proposed by guest. Please see the Banquet Event Order (BEO) for other specific contractual information. A Clean-up Fee will be assessed by your Catering/Event Manager based on labor needs. See Fire Codes for other restrictions and regulations.

Zurchers Your Discount Party 389 West 1830 South #300 Salt Lake City, UT 84115 801-484-5000 [email protected] http://www.zurchers.com M-F: 9a-9p

Balloon Boutique & Party Place 474 E South Temple Salt Lake City, UT 84111 801-322-0795

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BANKS Zions First National Bank 100 South Main SLC, UT 84111 801-524-4787 801-524-2129 zionsbank.com M-F 9AM-5PM

Wells Fargo & Company 299 South Main St SLC, UT 84111 800-869-3557 wellsfargo.com Mon-Thu 9AM-5PM Fri 9AM-6PM Sat 9AM-3PM

U.S. Bank 170 South Main Street SLC, UT 84101 (801) 534-6164 usbank.com M-F 9AM-5PM

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BANQUET BEVERAGE SELECTION The Hilton Salt Lake City Center offers a choice of standard and premium beverages on banquet bars. A list of current spirits, wines, and beers are available upon request from your Catering/Event Manager. Additional fees may apply for special orders.

Please contact your Event Manager if a special order is required.

GOLD: Smirnoff Vodka, Seagram’s Gin, Sauza Gold Tequila, BACARDI Superior Rum, J&B Scotch, Jim Beam Bourbon, Canadian Club Whiskey

DIAMOND: Stoli Vodka, Bombay Gin, Jose Cuervo Tequila, BACARDI Superior Rum, Johnny Walker Red Label Scotch, Jim Beam Bourbon, Jack Daniels Whiskey

Wine & Champagne: Wines and Champagne vary per season.

Domestic Beer: Budweiser, Bud Light, Blue Moon, Miller Lite, Coors Light, Michelob Ultra , Samual Adams

Imported, Microbrew Beer and Specialty Drinks:

Heineken, Corona Extra, Uintah Gold Spike Hefeweizen, Wasatch Brews, Cutthroat Pale Ale, Stella Artois,

Soft Drinks and Bottled Waters: Coke, Diet Coke, Sprite, Perrier, Arrowhead bottled water

All banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices, mineral water, and non-alcoholic beers and wines. Blended drinks and champagne by the glass are available upon request.

There is a $150 bartender fee for all hosted OR cash bars.

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BANQUET CURFEWS There is an outdoor function curfew of 10:00 pm. In accordance with Utah liquor laws, all alcoholic beverage sales will begin at 11:00 am and conclude at 1:00 am.

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BANQUET EQUIPMENT Items in our banquet inventory are for your use at no additional charge. Any equipment requested not in inventory, which have associated costs, will be passed on to your group.

For more information on banquet equipment, please see your Catering/Event Manager.

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BANQUET MENU SELECTION We request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to your Catering/Event Manager 14 days prior to your conference date. We are happy to custom design menu proposals for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event.

Specialty and theme parties may be designed to meet your particular needs. Special meal requests can be accommodated. Please advise your Catering/Event Manager in advance with any special dietary requirements.

Click here for the Summer/Fall 2011 Banquet Menus

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STANDARD BANQUET TERMS AND CONDITIONS 1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the space is tentatively being held and will be held on a definite basis upon signing of the Banquet Event Order (“BEO”). The terms and conditions of any group sales or catering sales agreement previously signed regarding this event remain in force and the BEO is intended to provide specific function/event information in support of the original agreement. If for any reason the function space reserved is not available for your event, you agree that we may substitute space of appropriate size and comparable quality for your event. If you plan to print or publish the assigned space, please contact us first to confirm the room assignment.

2. GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 business days) before your event, you must inform us, in writing, of the exact number of people who will attend your event. The arrangements set forth on the reserve side of your BEO will serve as the final arrangements for your event. The services, products, fees, etc. as noted will be provided at the time of your event and you will be charged based on the event guarantee that you give us or the number of people indicated at the time you signed the sales agreement or the BEO, whichever is greater. We will not undertake to serve more than 3% more than this guaranteed minimum. 3. LABOR CHARGE: If the guaranteed number for your event is less than 25 persons, we will add a $2 per person charge to your account. This will be used to cover our costs of the event and will not be distributed as a service charge or gratuity to our employees working at your event. 4. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests, invitees and other persons vacate the designated event space at the end time indicated on the final BEO. You further agree to reimburse us for any overtime wage payments or other expense incurred by us because of your failure to comply with these regulations. 5. GRATUITY & SERVICE CHARGE: 7.85 % of the food and beverage total plus applicable state or local tax will be added to your account as a gratuity and fully distributed to servers, and where applicable, bussers and/or bartenders assigned to the Event. 23 % of the food and beverage total, plus any applicable state or local tax, will be added to your account as a service charge. This service charge is not a gratuity and is the property of the Hotel to cover discretionary costs of the Event. 6. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time of your event. We will communicate these increases to you in advance. We will require written confirmation that you agree to pay these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and you agree to accept such substitutions. 7. SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any Hotel property as a result of drayage related to your event, whether caused by you, your agents, employees, or contractors. 8. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into the Hotel alcoholic beverages. You must obtain prior approval from us before you bring in any food or non- alcoholic beverages from outside sources. A Hold Harmless Agreement and Liability Insurance are required if food or beverage products not purchased and served by Hotel staff are brought in for consumption by your guests. Service fees will apply to any outside food or beverage served in our function space regardless if Hotel labor is required. 9. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with our public accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You agree to pay all charges associated with the provision of such aids by the Hotel. 10. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or promotional materials in connection with your function which specifically reference the Hilton name or logo. Hilton does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points or other forms of compensation related to revenue for food, beverage, room or equipment rental. 11. CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The parties agree and understand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, you agree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth in paragraph 2, whichever is greater. As

14 products and services must be purchased and scheduled in advance, notification seven (7) business days or less before the event will require all charges (including labor and service fees, rentals and applicable taxes) for the final guarantee or contracted number of guests will be charged. Additional damages may be owed for cancellation of your sleeping room contract. 12. CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws including health and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of 29 CFR part 470, and our rules, copies of which are available from the hotel’s sales department. Group agrees to cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during the time of your event. Should you require any rigging services for this event, all such services must be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated therewith.

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BELL SERVICES Our bell services department is responsible for the movement of your luggage and the delivery of all non-food and beverage amenities and golf bag handling/storage. Porterage charges will be set forth in your contract. The current rate is a onetime charge of $5.00 per bag, plus state tax, and is subject to change depending on weight. Departure notices and bag pulls should be coordinated with our Assistant Director of Front Office Luke Sneddon and/or Director of Front Office Operations Justin Lewis.

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BILLING Should you require a master account for billing purposes, please complete and return our credit application. Upon approval, master accounts will be assigned per your instructions. Please be sure to advise your Catering or Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with the Group Billing Coordinator.

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BOX LUNCHES Box lunches are available through the catering department here at the Salt Lake City Center. We can help you create your own customized lunch. If you wish to order box lunches for your group, your Catering/Event Manager will arrange the order for you and provide delivery to your specified location on the property.

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BUSINESS CENTER Whatever your business needs are, they can all be accommodated through our in-house Business Center.

The Business Center is a complimentary service provided to all of our guests. In order to address your specific group’s needs, please refer to the Business Center or discuss them with your Catering/Event Manager. Whether you require a fully operational office setup on property or various limited services, the Business Center is designed with everyone’s needs in mind.

Business Center is open 24 hours and is located on the second floor of the hotel.

For large quick printing or copying jobs, we recommend calling:

Fed EX Kinko’s Office Supplies 19 East 200 South Salt Lake City, UT 84111 (801) 533-9444 kinkos.com M-F: 9-5:30pm

Business Center Pricing: All Business Center services are complimentary.

All incoming faxes are received at the front desk. For assistance, please dial “0”. Back to Resource Information

CAR RENTAL AGENCIES Following are the three Hilton Salt Lake City Center preferred companies, their locations, and contact numbers.

Avis Rent-A-Car 800-321-3712 (LOCATED INSIDE HOTEL LOBBY) Local phone number: 801-359-2177 Locations: Lobby of the Hilton Salt Lake City Center 255 South West Temple, Salt Lake City, UT

Hertz Rent-A-Car 800-654-3011 Local phone number: 801-596-2670 Locations: 1148 South Main Street, Salt Lake City, UT

Budget Rent-A-Car 800-527-0700 Local phone number: 801-575-2500 Locations: 750 South Main Street Salt Lake City, UT

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CASH PAID OUTS Cash paid outs must be arranged through your Event/Catering Manager prior to event start. Paid outs may take up to three business days to be processed.

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CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the Hilton Salt Lake City Center will require full payment in advance for room and tax charges. In addition, there will be a $50.00 refundable deposit for incidental charges. If the guest does not wish to establish credit for incidental charges, the guest room phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets and movie charges will also be restricted.

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CELEBRITY/DIGNITARY VISITS Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality. Your Catering/Event Manager is happy to work with you to accommodate any needs you have.

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CHANGING FACILITIES/DAY USE For day use of our guest rooms, Hilton Salt Lake City Center will charge a $50.00 minimum rate. Rates may increase depending on current occupancy levels of the hotel.

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CHECK-IN AND CHECKOUT Hotel check-in is 3 p.m., and checkout is 12 p.m. All guests arriving before 3 p.m. will be accommodated as rooms become available. Our Guest Service Department can arrange to check luggage for those guests arriving early when rooms are not available and for guests attending functions on departure day.

Early Departure Your guests will have the opportunity to confirm their departure date at check-in. Once this departure date has been confirmed, there will be a $50.00 early departure fee assessed in the event the guest departs prior to their confirmed departure date.

Late Departure Late checkouts are available upon request and subject to availability. Please contact the Front Desk directly to discuss availability and associated fees.

Satellite Check-In Satellite check-in is not available at the Hilton Salt Lake City Center.

Zip Checkout With zip checkout, your room folio is provided at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 4580 to checkout. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. • Avoid waiting in line with our Zip-Out Check-Out feature. On the morning of your departure, an itemized statement including all charges incurred through late the previous evening will be delivered to your door by 6 a.m. If the statement meets with your approval feel free to leave the key in your room. • You may also use our Video Check-Out system. To access simply turn on your TV to the Menu screen, go to view receipt, if everything looks correct then simply click on the video check-out icon on the screen. Feel free to leave the key in your room.

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COAT CHECK SERVICES Coat Check Service is offered through the Bell stand as a complimentary service. Gratuity is kindly accepted.

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COFFEE MAKER Enjoy our dual cup and dual brewer coffee maker with complimentary Italian Lavazza Coffee in your room.

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COMMUNITY OUTREACH The Hilton Salt Lake City Center participates in community outreach programs with the following organizations. If you would be interesting in contributing aid please contact your Catering/Events Manager to arrange the contribution.

The Road Home 210 South Rio Grande Street (455 West) Salt Lake City, Utah 84101 801.359.4142 [email protected]

The United Way of Salt Lake 175 S. West Temple, Suite 30 Salt Lake City, UT 84101 Phone: 801-736-8929 Fax: 801-736-7800

March of Dimes – Greater Salt Lake Chapter 757 East South Temple Street, Suite 120 Salt Lake City, UT 84102 (801) 746-5540 [email protected]

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CONCIERGE Our Bell Staff is eager to assist you with your needs. Just simply dial extension 4545 or dial (801) 238-4545 for assistance during your stay.

Our Event Services Manager also referred to as our Convention Concierge is eager to assist you with your needs. Just simply dial extension 4817 or (801) 238-4817 for assistance during your meeting.

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CONVENTION CENTER Salt Palace 100 S. West Temple SLC, UT 84101 (801)-534-4777 Jon Mcbride www.saltpalace.com Located across the street from the Hilton Salt Lake City Center

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CORKAGE The Hilton Salt Lake City Center does not allow any outside food and catering.

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CREDIT CARDS The Hilton Salt Lake City Center accepts most major credit cards including (American Express, Master Card, Visa, Discover, Diner’s Club, JCB)

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CREDIT POLICY Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified check at least three business days prior to your function or by personal bank check two weeks prior to your function. If you would like to establish credit, please contact your Catering/Event Manager.

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CURRENCY EXCHANGE The front desk currently exchanges the following currency at the prevailing rate from Wells Fargo Bank: Australia, Costa Rica, Czech Republic, Denmark, Great Britain, Hong Kong, Mexico, New Zealand, Norway, Singapore, South Africa, South Korea, Sweden, Switzerland, Thailand, Japanese Yen, Canadian Dollars, Euros.

Each guest is limited to a currency exchange of $100.00 per day, with identification. If a large amount of money is to be exchanged, we strongly recommend handling the exchange through your home bank.

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DANCE FLOOR Portable Dance Floor is available for your event. Floor size maximizes at 25 ft. x 25 ft.

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DECORATIONS Please contact your Catering/Event Manager for a description of items available as well as complete party package menus. We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme food presentations, and room accent decor and specialty linens.

We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. All displays and/or decorations will be subject to our written approval and we reserve the right to contract and charge for hotel staff to provide the labor for any installations or removals of such.

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DESTINATION MANAGEMENT COMPANIES (DMC) Preferred vendors that have successfully worked with the hotel are listed below for your reference.

Destination VIP 1790 Sun Peak Drive, Suite B-102 Park City, Utah 84098 (435) 615-2181 www.vipdestination.com

Global Events Partners (GEP) (801) 519-4208 www.gep.com

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DEPOSITS Required group Deposits are outlined in your sales contract. Cash Deposits may be made at anytime throughout your stay and placed to your master account balance. Full pre-payment of room and tax is required for guests not wishing to utilize a credit card upon check-in.

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DIAGRAMS Diagrams are available on our website or contact your Catering/Event Manager.

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DIETARY REQUIREMENTS Our Chef will provide meals for your attendees with special dietary requirements. Please advise your Catering/Event Manager if a special meal is required.

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DINE AROUND Dine Arounds for your group are scheduled through your Catering/Event Manager.

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DIRECTIONS TO THE HOTEL From Salt Lake City International Airport: Follow signs for I-80 Eastbound (City Center). Take I- 80 east. Take exit at 600 South. Follow 600 South to West Temple (4 lights). Turn left on West Temple Hotel is 3 1/2 blocks on right.

Map from Airport to SLCCC Hilton Salt Lake City Center Home Page

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DOCTORS ON CALL The hotel does not staff in-house doctor; however, our security and management staff is continually trained in emergency procedures. For medical needs guest are referred to Minute Medical located on the same city block as the Hilton.

Minute Medical 35 East Broadway Salt Lake City, UT 84101 801-521-3388

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DRESSING/GREEN ROOMS Dressing or Green Rooms can be negotiated and contracted through your Event/Catering Manager.

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DRUG STORES Rite Aid 72 S Main St Salt Lake City, UT (801) 531 -0583 M-F: 9:30a-6p Sat: 10a-3p

Walgreens 531 E 400 Salt Lake City, UT (801) 478 -0703 M-F: 8a-10p Sat: 9a-6p Sun: 9a-5p

Smiths Marketplace 455 South 500 East Salt Lake City, UT 84102 (801) 328 -6033 M-F: 9a-9p Sat: 9a-7p Sun: 11a-5p

Back to Resource Information eEVENTS Hilton Family’s online booking channel for small groups and meetings.

Click here for eEvents booking .

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ELECTRICAL The Engineering Department provides assistance with all your mechanical and electrical needs. Please contact your Catering/Event Manager if you require an electrical services request form to secure additional power and/or labor services. All requests for power requirements are to be communicated to your Catering/Event Manager.

A complete production package is also available through your Catering/Convention Services Manager. Please see forms for pricing and ordering.

500 watts or less: $32 20 AMP/115 Volt Circuit: $65 1000 watts or less: $40 30 AMP/115 Volt Circuit: $80 1500 watts or less: $47 40 AMP/115 Volt Circuit: $95 2000 watt or less: $55 50 AMP/115 Volt Circuit: $120 2500 watts or less: $65 60 AMP/115 Volt Circuit: $145 Over 2500 watts: $70 100 AMP/115 Volt Circuit: $250 Any 208 volt/single phase service will be two times the charge as outlined above; 208 volt/three phase will be three times the above charges.

Hilton Salt Lake City Center has a wide range of electrical power for any group’s needs and assumes no liability for failure of electrical current, supply or output and makes no warranties that the electrical sources located at the hotel are suitable for any particular purpose.

Please note: All special electrical orders must be made 10 days prior to date of installation. Payments must be made in advance (check or credit card number included with service order) There will be a 25% increase in regular price or each unit ordered Please indicate the location of your power supply Charge is based on a 24-hour minimum

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ELEVATORS The Hilton Salt Lake City Center hotel has 4 guest elevators located on the lobby level of the hotel. In addition, there are 2 parking garage elevators located on the lobby level as well.

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EMERGENCY PROCEDURES The Hilton Salt Lake City Center is fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures:

• The hotel internal emergency number is 911. • The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the emergency number 911 will initiate the appropriate response. • Paramedics, Fire Department, and the Police Department are all located approximately 5 minutes from the hotel. • Our Security Department, as well as a small number of other employees, are trained in CPR and First Aid.

• Emergency evacuation routes and procedures are located on the inside of all guest room doors. • Nearest emergency room: LDS Hospital: 8 th Ave. and C Street Salt Lake City, UT 84143. Phone. (801) 408-1100. University of Utah Hospital, 50 North Medical Drive, Salt Lake City UT, 84132. Phone: (801) 581-2121 • Nearest hospital: LDS Hospital: 8 th Ave. and C Street Salt Lake City, UT 84143. Phone. (801) 408-1100University of Utah Hospital, 50 North Medical Drive, Salt Lake City UT, 84132. Phone: (801) 581-2121 Back to Resource Information

ENTERTAINMENT The Hilton Salt Lake City Center has key contacts in the entertainment industry, which make it possible to assure satisfaction and secure the best local, national, and international talents. The city requests that outdoor entertainment begin no earlier than 11:00 a.m. and end no later than 9:00 p.m. Please contact your Catering/Event Manager for assistance in booking entertainment.

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ENVIRONMENTAL COMMITMENT At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can.

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EXECUTIVE MEETING PACKAGES Hilton Salt Lake City Center is excited to offer our new Executive Meeting Packages! Contact your Event\Catering Manager to detail your group specific package today.

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EXHIBITS Please contact your Event Manager on rules, restrictions, and options for exhibitors.

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FAX MACHINES See Business Center information

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FAX NUMBERS For Guests: 801-238-4888 Catering/Convention Services office: 801-530-0280 Sales office: 801-359-2938 Reservations office: 801-238-4888

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FIRE CODES The following are a few general regulations that typically fall under local fire authorities’ specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable laws, codes, and regulations.

Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading.

There will not be any setup permitted in front of any exit doors. Staggering of dining tables is not permitted. All room sets must be in compliance with the local Fire Department regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from the local Fire Marshall. All associated fees for permits, floor plan approval and stand-by fire watch are your responsibility and final approved copies must be received at least three days prior to the event.

Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency.

No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof.

Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit.

No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants.

Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans.

Distance between tables must be equal to or greater than the required aisle width plus 19” for chairs on one or 38” for chairs on both sides.

It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not limited to fire and safety codes, rules and regulations.

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FITNESS CENTER We know how important it is for you to maintain your physical fitness while away from home. That’s why we have a fitness center that features the following equipment.

• Back/AB - Precor® • Benches • Bicep-Tricep Curl - Precor® • Chest Press - Precor® • Dumbbells - Precor® • Elliptical Trainers- 576i • Fitness Room • Full-Body/Swedish Massages • Hot Tub and Sauna • Individual Weight Machines • Lat Row - Precor® • Leg curl - Precor® • Leg extension - Precor® • Men's & Women's Steam rooms • Lap Pool • Shoulder Press - Precor® • Sight Seeing Tours Available • Stationary bikes- Precor® • The Retreat Massage Therapy • Treadmills- Precor®

Hours of Operation: 5:00 AM – 12:00 AM

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FLAGS Our Banquet Department currently has one United States and one Canadian flag as well as the Utah State flag in inventory. If you require additional flags, please discuss rental costs with your Catering/Event Manager.

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FLORAL/FLORIST Flowers always make the right impression. Whether it’s for your event or your VIP client, consult your Catering/Event Manager for assistance in selecting the right florist for your event. Here are a few florists that we recommend

Especially for You 209 East Broadway Salt Lake City, UT (801) 531-7557

Every Blooming Thing 444 S. 700 E. Salt Lake City, UT (801) 521-4773

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FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this country. Our hotels often have prepared food available from over-production that can be donated to charitable organizations for service to their constituencies. We ask you to cooperate with us in this endeavor.

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FREIGHT ELEVATOR The Freight Elevator services the 2 nd Floor meeting space areas. The 2 nd level stop opens up to the Banquet Kitchen and the Alpine West Ballroom with access from Banquet kitchen to Grand Ballroom A, B, and C. Single Freight Elevator with interior dimensions of 22’L x 7’10”W x 7’10”H. Door measurement of 7’10”W x 7’10”H. Capacity of 7,000 lbs.

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GENERAL MANAGER Jeff Protzman joined the Hilton 22 years ago as General Manager. He has been in the hotel industry since 1981, previously holding management positions within the Hilton family of brand properties in Los Angeles, Anaheim, Pasadena and Santa Monica, California. He is currently on the Board of Directors for the Utah Hotel Lodging Association and a Board of Trustee Member with Visit Salt Lake.

On behalf of our entire team, Jeff is pleased to welcome your group to the Hilton Salt Lake City Center!

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GIFT CERTIFICATES A gift certificate is a wonderful way to reward your attendees, staff or sporting event winners. Gift certificates are available for purchase through the bell stand and are designated for restaurants, lounges, logo shops and guest room charges. Gift certificates are not honored at our retail shops; however, purchases may be made in certain retail shops and signed to the guest room. A gift certificate can be used as a credit to the guest room account. Please contact your Catering/Event Manager for further details.

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GIFT IDEAS http://www.hiltontohome.com/ - The Hilton Serenity Collection http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection

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GOLF COURSE INFORMATION Wingpointe Gold Course:

The Wingpointe Golf Course offers you the very best. This sprawling, 7,145-yard test has a distinctive, Scottish flavor and links land character with rolling mounds, native grasses resembling Scottish straw, wildflowers and bountiful bunkering. In addition to its links look, Wingpointe features several large lakes and acres of wetlands with flocks of ducks and gaggles of geese. Water comes into play on 12 of the 18 holes, adding to the challenge and intrigue that has distinguished Wingpointe as a top course since opening in 1990. Wingpointe has twice been voted one of the Top 5 golf courses in Utah by Golf Magazine and was named one of the state's top 2 public-access courses by Golf Digest. To schedule a tee time contact the concierge desk at extension 4545 or by calling Wingpointe directly at 801-575-2345

Golf Course Information 9 Holes/18 Holes Green Fees $13.50/$27.00 Cart Rental $13.00/$26.00

Bonneville Golf Course:

One of the most popular 18-hole courses in Utah, Bonneville is renowned for its hilly terrain and challenging greens. Situated on the East Bench of Salt Lake City, just five minutes away from the heart of downtown, the course offers awe-inspiring sunsets and views of both the surrounding mountains and the entire Salt Lake Valley. Located in the foothills, the course follows the natural contours of the land with several holes that crisscross a deep ravine. Its length and the wooded areas around many fairways make the course very challenging.

Bonneville has full-service practice facilities and on-site instruction. Fast, contoured greens, the scenic environment and course maturity set Bonneville apart from other courses and contribute to the playing enjoyment. The most difficult hole is the 5th. This 457-yard monster goes uphill and requires nearly a 300-yard drive for a clear shot at the green. The signature hole, and next most difficult, is the 9th, a 470-yard par 4. A tee shot to a downhill landing area is followed by a second shot, usually from a downhill lie, that requires a carry across a wide ravine to the green. To schedule a tee time contact the concierge desk at extension 4545 or by calling Wingpointe directly at 801-575-2345.

Golf Course Information 9 holes/18 holes Green Fees: $15/$27 Cart Rental: $13/$26

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GRATUITIES Informally known as tipping, in the United States tipping is voluntary. Tips are supposed to be rewarded for services performed as well as a supplement to an employee's income (gratitude). Recommendations for housekeeping $1.00-2.00 per day, Bellman $1.00-$2.00 per bag and discretionary for above and beyond services provided for you. Disclosure: all gratuities not outlined in the contract are discretionary.

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GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.) Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations.

Automates the process of all reservations booked within or around an associated group block Reduces exposure to attrition Ability to monitor booking pace No charge – it’s FREE

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GROUP CHECK-IN, ARRIVALS AND DEPARTURES The Hilton Salt Lake City Center has a specially designed group entrance to accommodate the needs of your group. It has a porte cochére and ample room for bus loading and unloading. It is also conveniently located near the ballrooms and meeting rooms. This area may be reserved and set up for satellite check-in and convention registration, depending on your arrival pattern.

All coach arrivals will be directed to the group entrance, as the front entrance becomes easily congested and large movements can be more efficiently accommodated at the group entrance.

Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in.

If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have all of the rooms assigned in advance and key packets prepared. If your guests will be arriving at scattered times throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a first-come, first-serve basis.

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GUEST LIST MANAGER An on-line tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line and provides on-line guest list information.

Guest List Manager .

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GUEST ROOMS Hilton Salt Lake City Center Guestroom Features

• Hilton Serenity Bed Collection, overfilled down comforters, "Touch of Down" pillows, and custom decorative bed throws • High-Speed Internet access available in all 499 rooms as well as wireless access in meeting spaces and public areas accompanied with complimentary remote printing to the front desk

• A lavish Executive Floor featuring a lounge, 50" plasma TV, Complimentary Wireless Internet Service, and Complimentary Bottled Water. • Private Executive Floor Rooms with evening turndown service, complimentary bathrobes, makeup mirror. • USA Today® each weekday morning • 27 inch Television, HBO®, on-demand movies, and Nintendo® • Two dual-line speakerphones with voicemail and easy to set alarm clock with MP3 player • Personal LaVazza coffee maker, iron, ironing board, and hairdryer, individual climate control • In-room treadmill available (surcharge)

Non-smoking and accessible rooms available

Utah state law and local enforcement of national fire codes mandate that there is a maximum of four guests per room (adults/children).

The hotel’s current bedding breakdown is as follows:

• Two double beds: 294 • Accessible room with two double beds: 6 • Single King: 94 • Vice Presidential Suite single king: 2 • Family Suite single king: 1 • Executive room single king: 40 • Junior Suite single king: 12 • Accessible room single king: 22 • Whirlpool Suite single king: 3 • Presidential Suite single king: 1 • Executive room two queens: 23 • Executive Suite two doubles: 1

Utah state law and local enforcement of national fire codes mandate that there is a maximum of four guests per room (adults/children).

Hilton is pleased to present “The Serenity Collection”, today’s premier bedding package including pillow top mattress and luxury linens. Did you enjoy your night’s sleep? Visit www.pacificcoast.com to order your own Serenity bed.

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GUEST ROOM DELIVERIES Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for deliveries is as follows: under the door: $1.00 per envelope, $2.00 (if personalized), deliveries inside the room: $3.00-$5.00 (depending on size) for the first item & $2.00 for each additional item.

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GUEST SERVICE HOTLINE Guests with specific needs or requests may pick up a house phone and dial extension 0. A hotel operator will direct your needs to the appropriate hotel contact.

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HAIR SALON Mid City Salon 46 W Broadway Ste 301 Salt Lake City, UT 84101-3514 Phone: (801) 363-3223 Mon-Sat 9am-6pm

Akasha Spa & Salon 331 East 400 South Salt Lake City, UT 84111 801.364.3330 tel 801.364.3954 fax

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HOSPITALITY SUITES FUNCTIONS To arrange for hospitality suite during your function please contact your catering/events manager. Our Hospitality suites vary in sizes from 2,000 square feet to 700 square feet to accommodate any group. Hospitality Suites require a room hold 24 hours prior to usage and will be charged based on current room rates.

Hospitality Suite Function hosts are asked to be considerate of surrounding guests by keeping appropriate noise levels. These functions are subject to be canceled at full charge to host, and will be determined by hotel manager on duty. Function host is also responsible for any damages or excessive cleaning fees caused by attendees.

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HOTEL FACTS/HISTORY The following is a fact sheet for the Salt Lake City Center:

Location: 255 South West Temple Address: Salt Lake City, UT 84101 Telephone: 801-328-2000 Telex: 801-364-0884 Facsimile: 801-238-4888 Reservations: 801-238-4884 Website: www.HiltonSaltLakeCity.com Managed By: Hilton Hotels Corporation Grand Opening: September 1983 Last Renovation: Meeting room renovations in 2011 Employees (Full-Time, Part-Time): both

Brief Description: Nestled in the heart of the downtown business and entertainment district and only eight miles from the Salt Lake International Airport, the Hilton Salt Lake City Center enjoys the most convenient location in the Salt Lake Valley. This AAA Four Diamond full service hotel is loaded with amenities and is perfectly situated within three city blocks of over 60 restaurants, two shopping malls, the EnergySolutions Arena (Home of the Utah Jazz), historic Temple Square, the Genealogy Research Center, and is across the street from the Salt Palace Convention Center. Needless to say there is enough activity downtown to keep you busy for a life time. The surrounding Wasatch Mountains offer adventure, excitement and beauty for all travelers. Numerous canyons around the valley offer splendid fall hiking and unrivaled biking for all ages. The snow capped mountains embraced by the warm colors of the fall foliage make Utah the perfect destination. As winter descends upon the valley, these same mountains provide visitors with world class skiing, snowshoeing, and snowmobiling. The Hilton Salt Lake City Center is your home away from home. During the winter months, the Hilton offers the best of both worlds; amazing night life in a young and vibrant city and spectacular skiing during the day. The Hilton is just a 45 minute drive from 11 world class ski resorts including; Snowbird, Brighton, Alta, Park City, Deer Valley, Snowbasin, and The Canyons.

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HOTEL MAP Guest staying at the Hilton Salt Lake City Center can obtain a map of the hotel and of the surrounding area at the bell stand located on the lobby level of the hotel.

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HOUSEKEEPING Daily housekeeping services, which consists of general cleaning, take place between 8 a.m. and 4 p.m. should one of your guests require special times of service, requests may be made directly with Housekeeping or your Catering/Events Manager.

The suggested housekeeping gratuity is $1.00-$2.00 per day. Some groups may have the gratuity rate predetermined in the contract and billed to the master account.

Each guest room is provided with several special service amenities either at no charge or for a nominal fee. These items include: an iron and ironing board, coffee makers, hairdryers, in-room

31 safe, bath/shower amenities, and extra pillows. Additional bedding available for children: cribs and rollaways. Please note there is a maximum of four persons (including children) allowed per room.

Turndown services are available and may be requested through Housekeeping or your Catering/Event Manager.

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IN CONJUNCTION WITH (ICW’S) Any group hosting an In-Conjunction with Event is solely responsible for all charges and activities. The hosting convention must authorize all arrangements for meeting space, assignments, food, beverage, etc.

Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space and separate billing, are subject to credit approval. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions.

A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering Department to set up food, beverage and billing arrangements.

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INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, Hilton, and the Owner, and their respective employees and agents against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel.

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IN-ROOM DINING

Whether it's breakfast in bed, an intimate dinner or quick late night meal, In-room dining offers an unparallel fine dining experience in the comfort of your room. Our menu features entrees from

Spencer's for Steaks and Chops and Trofi. Sumptuous appetizers, delectable entrees, and stunning desserts are spread before you. And all you have is an entire evening together to enjoy it. Our In- room Dining is open from 6am to 11pm daily for breakfast, lunch, dinner, snacks and beverage service. We are happy to offer convenient doorknob ordering for breakfast service. In-Room Dining can be reached at extension 4133 in-house.

A variety of amenities are also available through room service.

Room service gratuity is 20% and is posted automatically on all checks. There is also a delivery fee of $2.00 per order.

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INTERPRETATION/TRANSLATION SERVICES Verbatim Solutions (801) 273-5700 5200 Highland Dr Salt Lake City, UT

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INTERNET SERVICES The Hilton Salt Lake City Center provides wireless internet service in all of our guestrooms and meeting space at $9.95 per computer. This charge is based on a 24 hour cycle.

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KEY CARDS Please contact your Catering/Event Manager if you would like keys to any of your meeting, office, or hospitality rooms. If you wish to have a lock changed there will be a $50 charge per door/per room and you may be required to sign a hold harmless agreement. There will be a $100 replacement fee for any lost hard keys.

(Customized) KEY CARDS Please contact your Catering/Event Manager if you would like custom keys for your group. They are an excellent way to market your organization.

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KEY HOTEL CONTACTS The Hilton Salt Lake City Center Managing Committee consists of the following people:

General Manager Jeff Protzman ext. 4800 Director of Operations Shawn McWhorter ext. 4804 Director of Finance Eric Brown ext 4850 Director of Front Office Justin Lewis ext. 4880 Executive Chef Scott Monell ext. 4835 Director of Engineering John Bailey ext. 4870 Director of Sales and Marketing Melissa Deveraux ext. 4810 Assistant Director of Sales Jeffrey Nopper ext. 4813

Director of Catering and Events Nicolle Penton ext. 4833 Director of Human Resources Amy Hand ext. 4860 Director of Revenue Management Nicole Hausner ext. 4886

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KOSHER We offer a variety of Kosher Meals to our guests. These meals are prepared for us by Executive Chef Scott Monell and are “Glatt Kosher”. Please ask your Catering/Event Manager for kosher suggestions.

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LABOR The Salt Lake City Center is a non-union hotel.

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LAUNDRY/VALET Complete laundry services are also available by dialing extension 4307 in-house. Garments picked up prior to 8 a.m. are returned to guests by 6 p.m. the same evening. Garments picked up after 8 a.m., will be returned the following day by 6 p.m.

Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.

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LIMOUSINE SERVICES Arrangements may be made to have a group VIP transported by our hotel limousine or town car, or through an outside service. The Hilton Salt Lake City Center can arrange limousine transfers by dialing extension 4545.

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LINEN SELECTION A variety of table linens are available for your various functions. If you desire specialty linen, or would like quotes on theme-coordinated linens and chair covers, please consult your Catering/Event Manager. Hotel linen colors and counts can be available upon request.

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LIQUOR LAWS The State of Utah has strict liquor laws that must be followed by the Hilton Salt Lake City Center. Because the hotel is only licensed-authorized to sell and serve alcoholic beverages that were purchased by the Hilton Salt Lake City Center no group may bring in their own alcohol to be served. The legal drinking age in Utah is 21.

Your Catering/Event Manager may provide a copy of some of the applicable State of Utah liquor laws upon request.

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LOAD-IN/LOAD/OUT (PRODUCTION, DÉCOR AND STAGING) Please refer to the Production Resource Guide. Arrangements for special load-in/load-outs must be coordinated through your Catering\Event Manager.

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LOADING DOCK The loading dock is located in the front of the hotel just north of the lobby entrance. The hours of operation are from 8:30 am until 4:00pm Monday through Saturday closed on Sundays. Any deliveries beyond these hours will have to have special arrangements made through your Hotel Sales Contact and the Receiving Office.

Hilton Salt Lake City Center Loading Dock Address: 255 South West Temple Salt Lake City, UT 84101

Dimensions: 2 Bays 12’ wide 16’ Tall

Doorway 20’ Wide 16’ Wide

Clearance to freight Service Elevators Blast Header 7’10”

Doorway 7’10” Wide 7’10” Tall

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LOCAL INFORMATION Click here for Local Entertainment & Attractions in the Salt Lake area. You may also visit www.nowplayingutah.com for upcoming events.

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LOST AND FOUND It is the policy of Hilton Hotels Corporation to make every effort to return any found property to its rightful owner. All found property in the hotel will be recorded, stored, and disposed of, whether it is found in a guestroom, public space, or any other area of your hotel. We will make every attempt to determine the legitimate owner and return the found property. If the owner cannot be determined within ninety days (or other time period specified by local law), the found property will be disposed of in accordance with the state law. If no local or state law exists, or these agencies decline involvement, the property shall be returned to the finder. This policy does not apply to minor items found on the property such as a toothbrush, ladies hosiery, cigarettes, etc.

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LUGGAGE STORAGE Based upon availability, a banquet/meeting room may be set aside to store hand carry luggage for individuals leaving later in the day. It is requested that the travel staff supervise these items, as they will be stored at your own risk.

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MANAGER ON DUTY (M.O.D.) For your convenience, a manager on duty is available 24 hours a day, 7 days a week and can be accessed via the guest service hotline at extension 4545.

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MAIL SERVICES Stamps are for sale, and our Concierge and Business Center offers shipping services. If you have a large number of items that need to be mailed, or require shipping materials, we suggest the US Post Office. They are located in Salt Lake City on 230 West and 200 South and offer complete mail services as well as materials.

They are open Monday through Friday from 8 a.m.-5:30 p.m., and Saturday from 9 a.m.-2 p.m. They can be reached at (801) 532-2906 and (801) 359-1059. Please refer to your Catering/Event Manager if you would like to arrange an on-site service for your group.

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MASSAGE THERAPY

The Retreat The Experience and professionalism of Licensed massage therapists in a luxurious, relaxing setting. The Retreat offers therapists specializing in Therapeutic Massage, stress reduction, sports massage, acupressure, deep tissue massage and relaxation therapy. The Retreat is located next to the pool on the second level of the hotel. The regular spa hours are Monday – Friday 12:00 pm to 9:00 pm. Saturday 11:00 am to 9:00 pm. Their extension is 4894.

Rates: 1 ½ Hour massage $109.00 1 Hour massage $71.00 ½ Hour massage $41.00 Facial Massage $55.00

If you would like to schedule a massage before and after regular space hours and on Sundays, The Retreat is on call for massage at (801) 328-8812 or voice page (801) 547-3071 until 9:00 pm and after 9:00 am. *

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MASTER ACCOUNTS See Sales Agreement.

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MEDICAL FACILITIES/SERVICES LDS Hospital 8th Avenue & C Street Salt Lake City, UT 84143 (801)408-1100 Monday through Friday 8 a.m. - 10 p.m., Saturday 9 a.m. - noon **Travel time from the hotel is about 5 minutes**

University of Utah Hospital 50 N. Medical Drive Salt Lake City, Utah 84132 (801) 581-2121 Monday through Friday 8 a.m. - 10 p.m., Saturday 9 a.m. - noon **Travel time from the hotel is about 10 minutes**

Ambulance AAA Advance Air Ambulance Salt Lake International Airport Salt Lake City, UT 84116 (801) 355-7500 Available 24 hours a day

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MEETING PACKAGES Talk to your Catering\Event Manager to customize your meeting package today.

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MEETING ROOM CAPACITIES Meeting Room Floor Plans

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MEETING ROOM DELIVERIES For small exhibits, when a drayage company is not being used, standard boxes or packages to and from the exhibit area will be delivered by the hotel bell staff for a charge of $4 per item/per move and $10 per pallet.

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MEETING ROOM RENTAL Meeting room rental is based on the size of your meeting and food & beverage consumed by your group. Please contact your Catering/Events Manager for details.

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MEETING ROOM SET STANDARD Standard meeting rooms include the following items:

• Banquet or classroom tables and chairs • Linens • Pads and pens or pencils • Ice water • Lectern

Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges may be incurred. Please contact your Catering/Event Manager for miscellaneous/electrical charge price sheets. All meeting rooms are set non-smoking.

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MUSIC/MUSICIANS The Hilton Salt Lake City Center has key contacts in the entertainment industry which make it possible to secure the best local, national, and international talents. Please contact your Catering/Event Manager for assistance in booking entertainment.

Salt Lake City requests that outdoor entertainment begins no earlier than 11 a.m. and ends no later than 10 p.m.

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NEWSPAPERS/PUBLICATIONS USA Today is available for sale in the gift store and is delivered daily at 6am.

The USA Today & Salt Lake Tribune is delivered to guest rooms seven days a week.

The Wall Street Journal is available at the Bell Stand and Front Desk.

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OFFICE EQUIPMENT/SUPPLIES The in-house Business Center offers a complete range of services including rental of computer systems, copier machines, facsimile machines, secretarial support, photocopying, word processing services, fax transmission, and shipping and mail services, just to name a few.

Prices are quoted on an individual basis depending on the type of equipment needed as well as the scope of the job requested. Discuss your group’s needs with the Business Center or with your Catering/Event Manager.

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PACKAGE ROOM All packages are stored in our receiving area and placed in your meeting room if requested. An extended/excessive storage fee may be charged and will be determined by your Catering/Event Manager.

Please contact our receiving department at ext 4868.

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PARKING The Hilton Salt Lake City Center offers self-parking underground or directly across the street from the hotel.

Underground parking is $13 per day and may be charged to guest rooms. Outside Parking is currently $12 per day and cannot be charged to guest rooms

We also offer valet parking at the rate of $16 per day.

Event or day parking can be negotiated with your Catering\Event Manager.

If you are planning a large movement or delivery of rental cars for a specific group event or activity, please advise your Catering/Event Manager so that specific parking may be reserved.

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PERSONALIZED GROUP WEB PAGE POG is a personalized web page for your attendees to book reservations directly online.

Available at all Hilton Family properties Customize with your program Customize with your logo No charge – it’s FREE

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PETS (POLICY) Please notify the front desk if you are bringing any animals into the guestrooms. There will be an additional $50.00 pet deposit. The pet must not be left alone in the guestroom at any time. A weight limit of 50 lbs per pet with a maximum of two pets in the guest room at any time will be enforced. Owners are responsible for the cost relocating any guests due to noise disturbance or complaints regarding animals. Service animals are always welcome at our hotel.

Pet Waiver.doc

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PHOTOGRAPHY Howell’s Photography is a shop located one block from the Hilton. Services include: film developing, one hour developing and photo enlarging. Howell’s Photography 145 S. 200 W Salt Lake City, Utah 84101

(801) 359-4592 [email protected] http://www.howellsphoto.com

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PIANOS

The Hilton Salt Lake City Center has one piano for use in the Grand Ballroom and Alpine Ballroom. Pianos usage requires a $250 tuning fee. Please note that there is an additional labor fee if you request a piano to be placed on top of portable staging.

If your group requires additional pianos or pianos in outdoor/alternate locations, your Catering/Event Manager can rent them from an outside source.

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POOLS

Our heated in door lap pool and Jacuzzi are located on the second floor. Complimentary towels and large locker rooms are available with showers. The pool is conveniently located next to our fitness area and The Retreat.

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POST-CONVENTION MEETING (DEBRIEF) We encourage our customers to meet with our General Manager during or after the meeting to provide and review feedback. Your Event Manager will coordinate a convenient time.

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POST EVENT REPORT For meetings and conventions with more than 100 rooms on peak night, your Event Manager will complete a Post Event Report. This report details room pick-up and food and beverage revenues.

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POSTING OF EVENTS Our state of the art Janus Boards are located in our Main lobby and on the second floor foyer area. This will help assure that information regarding your meeting rooms and times are available for your attendees.

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PRE-CONVENTION MEETING (SUMMIT) In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre- convention meeting a day or two prior to your main group arrival. Please advise your Catering/Event Manager as to who will attend from your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour).

Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational department heads.

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PRODUCTION GUIDELINES Your Event Manager will provide you with detailed information pertaining to your specific production needs.

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PRODUCTION CREW MEALS Please contact your Catering/Event Manager regarding production crew dining in the hotel employee cafeteria.

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PUBLIC TRANSPORTATION Valley Shuttle offers one-way transportation from the hotel to the airport. Departures starting at 5:00 am, the shuttle departs from the Hilton front Drive and maintains regular departures every 20 minutes. Shuttle service ends at 11:00 pm and is $8 per person. No appointment needed. Additional transportation needs can be arranged through guest services by calling (801) 238- 4545, or by dialing 0 to obtain a hotel operator.

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PYROTECHNICS Any pyrotechnics must be coordinated through your Catering\Event Manager at a minimum of 14 days prior to event to allow for Fire Marshall approval.

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RADIOS/PAGERS/NEXTELS We are willing to assist you in obtaining walkie-talkie radios and/or Nextels for use during your program. Please consult your Catering/Event Manager for assistance.

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RECYCLING Hilton prides itself on our progressive steps to go green. Please see Environmental Commitment for further details.

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REGISTRATION ASSISTANCE If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager. Registration attendants are easily scheduled with sufficient notice.

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REGISTRATION DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located in near the group’s check-in (can vary based on your needs). Phones may be arranged in advance with either in-house extensions or direct dial numbers.

Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability.

Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance.

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RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESSING INPUT AND DELIVERY SYSTEM Expedited reservation processing straight from your rooming list into our system. Eliminates dual entry process Accurate and efficient reservations Supports 3 rd Party Clearinghouses No charge – it’s FREE

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RESTAURANTS/LOUNGES SPENCER’S FOR STEAKS AND CHOPS Spencer’s is prime beef pure and simple. Join us for our exclusive USDA Prime Grade Black Angus Beef, broiled to perfection at a sizzling 1,800 degrees to lock in the rich flavor, then served by our professional, knowledgeable staff. Spencer's menu also offers fresh seafood, inspired side dishes, and our signature wine list with over 300 selections that has earned Wine Spectator's "Wine List of Excellence" award.

Once again, recognized in Salt Lake Magazine's annual Awards ceremony, Award winning Spencer's received its eleventh consecutive award for "Best Steakhouse," and is featured as, Primetime's Top 10 Steakhouses.

Lunch: Monday-Friday 11:30am-2:30pm Dinner: Monday-Friday 5:00pm-10:00pm Saturday 2:30pm-11:00pm

TROFI RESTAURANT Get your mornings off to an appetizing start at Trofi, featuring Hilton Breakfast, the ultimate breakfast buffet designed with a color-coded guide based on diet options that helps you select the breakfast that’s right for you! Whether it’s low calorie and low fat, high fiber, high energy, low cholesterol or an indulgent buffet experience, you’ll enjoy a variety of satisfying meals. Offering and extraordinary fusion of cuisine mixed with an inviting atmosphere.

Our Proudly Serves Starbucks Coffee bar opens at 6:00 a.m. Breakfast served 6:30a.m.-11:00a.m.

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RESTAURANT RESERVATIONS Reservations are strongly recommended for all restaurants in the hotel and in Salt Lake City, whether it is for a table of four or a dine-around for 250. The Hilton is located within walking

44 distance to 50 restaurants. Contact our Concierge for restaurant recommendations at Ext. 4545. Large group or specialty reservations can also be handled at our Event Services Concierge Desk ext. 4817.

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RESTROOMS Public restrooms are located in the following areas: Lobby Level by the ATM 2nd Floor Foyer 3rd Floor by the Elevators 18 th floor by the Executive Lounge

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RESUMES For meetings and conventions with more than 10 rooms on peak night, your Event Manager will complete a Resume. This report details room pick-up and food and beverage events.

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RIGGING Any required rigging will need to be arranged with your Event Manager at a minimum of 14 days prior to event date. Approval will be needed. Pricing will be determined based on needs. Parties will be responsibility for any damages to the hotel.

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ROBES Robes are available in Executive (HHonors) Level rooms, and may be requested in standard level rooms.

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ROPES/STANCHIONS Ropes and Stanchions • 6 Pairs of stanchions with connecting rope.

For more information on banquet equipment, please see your Catering/Event Manager.

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ROOMING CODES/ROOMING LISTS The following are the room category and special service codes that are utilized by the hotel’s reservations department. It will assist us greatly if you use these codes on the rooming lists you send to the Reservations Department.

Executive King Room N - No smoking 5 - Smoking room request R - Rollaway X - There is a rate change or room change U - Requested high floor T - Requested low floor Y - Early arrival request Z - near elevator request I - crib A - Room nearby/same floor C - Connecting room 1 - King bed 2 - 2 double beds o - Run of House view

ROH - Run of House - Includes a variety of scenic views in the following categories: Golf/Mountain, Partial Ocean View, and Deluxe Ocean View, based upon availability.

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SAFES/SAFE DEPOSIT BOXES Each hotel guestroom is equipped with a complimentary safe, located in the closet. Please contact the Front Desk at Ext 4581 for questions regarding safety deposit boxes. A $100 fee will be applied for safes that require re-coding.

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SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of your function, you will provide, at your expense, security personnel supplied by a reputable licensed guard or security agency doing business in the city or county in which we are located, which agency will be subject to our approval. Such security personnel may not carry weapons.

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SHIPPING AND RECEIVING Packages for functions may be delivered to the hotel up to one week prior to the event/convention. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely limited.

Please do not ship valuables. We cannot be responsible for contents. A fee will be applied for extended/excessive storage. Price will be determined by your Catering\Event Manager and based on space availability.

When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage.

Conference Name Event Dates Client / Guest Name Hold for Arrival (arrival date) Attention: “Your Catering/ Event Contact” Hilton Salt Lake City Center 255 South West Temple Salt Lake City, UT 84101 801-328-2000 801-238-4888 Number of packages in that shipment

We also recommend that you have a packing slip both inside and outside of each package. Guests will be responsible for the packing and return of all packages.

Receiving, handling and shipping charges may apply. No COD packages will be accepted. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).

All Package shipping and receiving must go through the receiving dock. Shipping personnel will not be permitted in the hotel’s public areas.

Shipping from the Hotel The Hilton Salt Lake City Center utilizes UPS, FedEx, DHL, and USPS for our shipping needs. Please see your Catering/Event Manager for pick-up and delivery schedules. A Freight- Forwarding Form should be obtained from your Catering/Event Manager and completely filled out for shipping.

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SHOPPING Gateway Shopping Area 400 W 200 S Salt Lake City, UT 84101 (801) 456-0000

Monday-Thursday 10 am - 9 pm Friday & Saturday 10 am - 10 pm Sunday 12 pm - 6 pm

Trolley Square 600 South 700 East Salt Lake City, Utah 84102. Monday–Saturday 10:00 am–9:00 pm Sunday Noon–5:00 pm Back to Resource Information

SIGNAGE/BANNERS The Hilton Salt Lake City Center takes pride in the condition and aesthetic appearance of our facility. In order to maintain a quality image for all Hotel guests, there are a few things we ask of you during your stay:

Only professionally printed signage is allowed in the meeting/convention areas. These signs can be used with easels or in sign stands. No handwritten signs or flipcharts are allowed outside the meeting rooms.

No banners can be hung along the walls of the Public Areas. Banners may be hung from the skirting of the hospitality desks and at outdoor functions. Hotel personnel must provide the labor to hang the signs at a fee based on the size of the banner:

In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit.

Small: $50 Medium: $75 Large: $100 Extra Large: $125

Prices are based on size and charged at a per banner cost. All banners must be approved prior to hanging.

The Hilton Salt Lake City Center cannot guarantee banners will be approved. We recommend gaining approval 30 days prior to event.

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SITE INSPECTION/PRE-PLANNING Site Inspections and Pre-planning meetings can be facilitated through your Sales, Catering or Events Manager. Pricing on guest rooms for the stay and menu tasting will be negotiated with your manager.

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SMOKING The Hilton Salt Lake City Center has designated a segment of the 4 th floor as a smoking floor. The remainder of the hotel is non-smoking. Smoking room requests will be considered but based on availability and not guaranteed.

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SOUND SYSTEM Some hotel meeting rooms and ballrooms have a basic sound system. Please contact your Catering/Event Manager with questions. There may be fees assessed for certain hookups as well as hourly labor charges. Presentation Services Audio Visual (our in house AV provider) can be reached at 801-238-4892.

Anchor systems or supplemental systems will be required for all outdoor locations. Please make note of the hotel’s noise curfews: No sound system functions can take place outdoors before 11:00 a.m., and all outdoor evening functions must end no later than 9:00 p.m.

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SPA See massage Therapy

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SPECIAL MEAL REQUESTS Please consult with your Catering/Event Manager for any special meal requests. The Hilton Salt Lake City Center’s Executive Chef is pleased to accommodate your requests to the best of his abilities.

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STORAGE Storage for your advance boxes and convention supplies is quite limited at the Hilton Salt Lake City Center. If you are anticipating shipping a large volume of materials, we suggest you consult your Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in your office or hospitality room set up. Hotel cannot provide security. If shipping valuables, please make arrangements to hire and pay for outside security.

A fee will be applied for extended/excessive storage. Price will be determined by your Catering\Event Manager and based on space availability.

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SUITES See Guest Rooms and Hospitality Suite Functions.

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SUNRISE/SUNSET Salt Lake City experiences all four seasons and sunrise/sunset times vary based on time of year. To obtain times specific to your stay, contact Guest Services at ext. 4545 or by dialing 0 to obtain a hotel operator.

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TAXES The current Utah State General Excise Tax is 6.85%. The current Utah State Hotel Tax is 12.6% (includes state tax).

All goods and services are subject to state tax including but not limited to food, beverage, labor, and gratuities.

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TAXICABS For the city of Salt Lake City, there are a total of 6 taxi companies available to our guests. Please contact our Guest Services desk for recommendations and to schedule any transportation at Ext 4545.

The standard rate for transfers from the Salt Lake International Airport to the Hilton Salt Lake City Center is approximately $18.00-$20.00 plus gratuity.

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TEAM MEMBER RECOGNITION The Hilton Salt Lake City Center hotel recognizes outstanding team members that show the “Spirit of Hospitality” to our customers and their fellow team members. If you observe any outstanding level of service or would like to help recognize a team member. Please contact our Human Resources Department at ext 4706 or through your Catering/Events Manager.

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TELEPHONES/TELECOMMUNICATIONS The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Telecommunications Department or appropriate team members, if you need the use of a phone for your program.

House phones Used for in-house, local and toll-free calls only is complimentary for up to 6 minutes per call. A charge or $0.75 will be charged per additional minute.

DID Lines The installation fee is $[ ] plus tax plus price of all calls. DID lines can be used for Long Distance, minimal PC and fax can work as well.

DID Lines The following are enhancements that can be added to a DID Line: Speaker Phone @ $125.00 per day, hardware rental only, price does not include phone line.

B1 Telephone Lines Outside line, not connected to the hotel switchboard. (Dedicated Number) This line should be ordered when a client requires continuous use for PC, faxing or will be using the phone to make outside calls on a constant basis. The hotel operators need (2) days notice before we can activate the lines. The phone company/hotel operators require minimum (2) weeks notice for more than (2) lines. A weekly fee will be assessed in addition to the cost per call.

Internet Access Broadband Access – T1.5 or greater (Call for price quote) DSL (Call for price quote) Wireless Internet fee is $9.95 per day per user. Call your Event Manager for extended stay packages.

Guest Room Calls

Type of Call Instructions Rates Direct Dial-Bill to Room EMERGENCY 9+911 No Charge Room to Room No Charge Local 9+Number Local Rate $.10 per minute after 60 minutes 800/888/8xx toll free 9+1+Number Toll Free 1 st 60 minutes $.10 per minute thereafter Long Distance 9+1+Number AT&T Operator assisted rate less 50% International 9+011+CC+CC+Number AT&T Operator assisted rate (by country)

Local, Long Distance and International Calls will be billed to your account only when the call is answered.

Applicable Taxes will be added Rates subject to change. You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and Operator Services. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to:

Federal Communications Commission, FCC Enforcement Division; CCB Room 6202; Washington, DC 20554. State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223 800-342-3377

Voice Mail Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.

To hear messages, if the red light is flashing on your guest room telephone: 1. Lift the receiver

2. Press MESSAGE key. 3. Follow recorded instructions.

Should you require assistance while using Voice Mail, simply press the “*” key at any time.

Integrated Services Digital Network (ISDN)/T1 Speeds Higher speed ISDN lines available (Inquire) 1.5 megabyte (options) (Inquire)

Video Teleconferencing We have video conferencing equipment - can be installed in all public space rooms except the Boardroom and Board Dining room (Inquire).

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TENTS Please contact your Catering/Event Manager regarding rental of tents.

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THEME PARTIES The Hilton Salt Lake City Center is proud to present a complete package of signature theme parties. Please discuss themes with your Catering/Event Manager and ask for a copy of our latest and most popular menus and productions.

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TOURS/SIGHTSEEING Tours of Salt Lake City and surrounding attractions can be made through Guest Services by dialing 4545 or 0 to obtain a hotel operator.

Below is a list of a few of our recommended vendors for tours and sightseeing. Please contact your Event Manager if you would like additional information.

All Resort Transportation P.O. Box 681780 Park City, UT 84068 (800) 457-9457 http://www.allresort.com

Destination VIP 1790 Sun Peak Drive, Suite B-102 Park City, Utah 84098 (435) 615-2181 www.vipdestination.com Back to Resource Information

TRASH REMOVAL If your group requires any shredding and trash removal other than the standard papers and food and beverage items, please contact your Catering/Events Manager.

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TUXEDOS/FORMAL WEAR If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event Manager in advance.

The following company offers tuxedo rentals:

Kings Row 242 E South Temple Salt Lake City, UT 84111 (801) 994 -1433

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VOICE MAIL All guest rooms have a voice mail message service. Group voice mails may be left; however, please note that this process is time consuming as each room number needs to be programmed individually. Therefore, labor fees may be assessed. Please discuss any specific requests with your Catering/Event Manager.

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WEATHER The Climate of Salt Lake City is widely variable. The city lies in a semi-arid region in the Salt Lake Valley, surrounded by mountains and the Great Salt Lake, and receives little precipitation. The city has four distinct seasons, with a cold, snowy winter, a hot, dry summer, and comfortable, relatively wet transition periods. The Pacific Ocean is the primary influence on the weather, contributing storms from about October to May, with spring being the wettest season. Snow falls frequently during the winter, contributed largely by the lake- effect from the Great Salt Lake. However, winters are warmer than one would expect at this elevation and latitude, due to the Rocky Mountains to the east and north that usually block powerful polar highs from affecting the state during the winter. Temperatures rarely fall below 0°F (-18°C), but frequently stay below freezing. Temperature inversions during winter can lead to thick overnight fog and daytime haze in the valley as cool air, moisture, and pollutants are trapped in the valley by surrounding mountains.

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WHEELCHAIRS If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If a guest requests that we rent a wheelchair, please note that we can coordinate the rental, but will be unable to cover the expense.

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WIRED PAYMENT Hilton Salt Lake City Center will not participate in the wiring of payments.

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WORSHIP SERVICES Although Salt Lake City is most known for the Church of Jesus Christ of Latter Day Saints, or more commonly known as the Mormon faith, the city has a wide variety of denominations for worship service.

The following is a list of nearby locations. • Baptist 700 South 532 East (801) 355-1025

• Buddhist 100 South 211 West (801) 363-4742

• Catholic 331 East South Temple (801)328-8941 Saturday 8:00 am, 6 pm Sunday 8:30 am, 11am, Monday – Friday 8:00 am, 5:00 pm

• Christian 370 South 300 East (801) 363-5559

• Church of God 425 North 700 West (801) 534-0635

• Church of Jesus Christ of Latter-day Saints (801) 240-1266

• Episcopal 231 East 100 South (801) 322-3400

• Greek Orthodox 279 South 300 West (801) 328-9681

• Jehovah’s Witness 2240 South 600 East (801) 487-9456

• Jewish Synagogue 2760 South 2425 East (801) 484-1501

• Lutheran 175 south 700 East (801) 328-0521

• Methodist 203 South 200 East (801) 328-8726

• Pentecostal 1510 Richards St.

Please visit our Guest Services desk for specific services, times and locations

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ZIP-OUT CHECKOUT With Zip Checkout, your room folio is at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 4581 to Checkout. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk.

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