Telephone Users Guide Equipment, Features & Voice Mail

TABLE OF CONTENTS

WELCOME TO ARMSTRONG® TELEPHONE • Return Call • Our Commitment to You • Repeat Call • Identifying Our Employees • Call Trace • Dialing 911 - Your Safety Is Important • International Toll Restriction • Call Blocking HOW TO MAKE CALLS • 900/976 Call Blocking • Domestic • International VOICE MAIL • Operator-Assisted • Accessing Your Account • Telecommunication Relay Service (TRS) • Main Menu • Message Playback Options WHAT YOU SHOULD KNOW • Skipping Back • Call Before You Dig! • Skipping Forward • Before You Move • Saving/Deleting Messages • Getting Envelope Information ONLINE ACCOUNT MANAGEMENT • Other Features • To Log In • Greetings • Set Up Greetings FEATURES • Mailbox Settings • Speed Calling • Hands Free and Time Saving Options • Caller ID • Notification Settings • Caller ID Blocking • Security Options • Call Waiting with Caller ID • Changing Your PIN • Caller ID on TV • Skipping Your PIN • Three Way Calling • Call Forwarding FREQUENTLY ASKED QUESTIONS • Do Not Disturb • Anonymous Call Rejection WELCOME TO ARMSTRONG TELEPHONE

Armstrong has been a leader in the telecommunica- CONTACT US tions industry for more than 60 years. Founded in 1947, Armstrong has grown into an organization 611 (FROM HOME) 1-877-277-5711 recognized for unsurpassed local service and extensive community involvement.

DIRECTORY ASSISTANCE We pride ourselves on our attention to service and our technical expertise. Our employees are among 411 (FROM HOME) the best in the business, and they work hard every CHARGED 50¢ ON A PER-USE BASIS day to assure the service you receive is dependable and consistent. ONLINE We hope you enjoy the infinite possibilities we have to offer. ArmstrongOneWire.com

This booklet is designed to help you with some frequently asked questions regarding your telephone service. Should you need more information now or anytime in the future, please feel free to contact us directly.

ARMSTRONG TELEPHONE WELCOME TO ARMSTRONG TELEPHONE

OUR COMMITMENT TO YOU DIALING 911 - YOUR SAFETY IS IMPORTANT

Thank you for selecting Armstrong®. We’re happy Armstrong is proud to offer 911 emergency dialing. to be your entertainment and communications When you dial 911, your call is routed from the provider. We always try hard to provide you Armstrong Telephone network to the Public Safety with uninterrupted service. Sometimes, due to Answering Point (PSAP) for your area. There severe weather or other events beyond our control, are several important differences between dialing we may have a brief service interruption. Emergency Services with our service and traditional 911: Our service technicians are available 24 hours a day to solve your problem. Please call the • 911 Dialing and Armstrong Telephone DO service department at 611 or 1-877-277-5711 NOT function during a power, cable or anytime you experience difficulty. broadband outage.

• Service outages due to suspension of IDENTIFYING OUR EMPLOYEES your account as a result of billing issues will prevent ALL services, including All Armstrong technicians wear uniforms with 911 Dialing. our company name on the left chest. They also carry identification badges. Should you ever be • Please refer to the Subscription Agreement in doubt, please call our office prior to admitting for additional important information. someone into your home.

ARMSTRONG TELEPHONE HOW TO MAKE CALLS

DOMESTIC TELECOMMUNICATION RELAY SERVICE (TRS)

For all calls, just dial the area code plus the TRS allows people who are deaf, hard of hearing, seven-digit number. deaf-blind or speech disabled to communicate with anyone using a regular telephone 24 hours a day, every day of the year. INTERNATIONAL* • TTY users can reach the TRS Center by simply To place a call, dial , plus the country dialing . code, then the telephone number. If you Please note that 711 is to be used only don’t know the country code you may to reach the TRS. For EMERGENCIES access a current list of country codes at you should continue to use 911. ArmstrongOneWire.com.

OPERATOR-ASSISTED*

If you’d like, an Operator will help you place certain types of calls:

• Person-to-person calls - The operator must reach a particular person to connect the call.

*Additional charges apply.

ARMSTRONG TELEPHONE WHAT YOU SHOULD KNOW

CALL BEFORE YOU DIG! These organizations will notify your local electric, cable, gas and telephone companies to mark their You are required by law to notify the proper lines. This will ensure that you do not create a authorities three days prior to any digging over hazardous situation or interrupt service. For your 12 inches in depth. safety, call before you dig!

PENNSYLVANIA CALL PENNSYLVANIA ONE BEFORE YOU MOVE CALL SYSTEM, INC...... 1-800-242-1776

OHIO Don’t forget to call Armstrong® before moving. We CALL OHIO UTILITIES will make arrangements to disconnect your service PROTECTION SERVICE...... 1-800-362-2764 and, if necessary, recover our equipment. Any equipment provided by Armstrong should be returned WEST VIRGINIA to us immediately. You are liable for these items, and CALL MISS UTILITY OF WEST VIRGINIA, INC...... 1-800-245-4848 will continue to be billed for them until returned.

MARYLAND CALL MISS UTILITY ...... 1-800-257-7777

KENTUCKY CALL KENTUCKY UNDERGROUND PROTECTION, INC...... 1-800-752-6007

ARMSTRONG TELEPHONE ONLINE ACCOUNT MANAGEMENT

With Armstrong® Telephone, you’re in control of your account. Log on today at ArmstrongOneWire.com. Here you can access detailed information about your account whenever you want. You can check call activity, view your billing information, manage Voice Mail, configure special features and of course, get the answers you need.

TO LOG IN

To access your account, select Manage Telephone from the My Account drop-down menu. After logging in, you may be prompted to enter the security PIN for your account.

ARMSTRONG TELEPHONE FEATURES

In this section, we have included a brief guide to using Armstrong® calling features from your home CALLER ID telephone. For additional instructions and access to enhanced features, log in to your online KNOW WHO’S CALLING… BEFORE YOU account at ArmstrongOneWire.com. ANSWER. Decide which calls to answer and which calls SPEED CALLING to ignore. Caller ID will also log missed calls by date and time received. DON’T FEEL LIKE DIALING ALL To Activate: You must have a Caller ID unit or THOSE NUMBERS? Caller ID telephone to use this feature. Set up your telephone to quickly call frequently- dialed numbers by dialing only one or two digits. When you’re ready to make a call, simply press the CALLER ID BLOCKING speed calling number and then . KEEP YOUR NUMBER TO YOURSELF. To Enter or Change Speed Calling Numbers: This feature is activated on a per call basis by 1. Pick up the receiver and dial . dialing and the number you wish to call. Listen for dial tone. If your Caller ID information is currently blocked, 2. Press the number 2-9 that you wish to you can also unblock your Caller ID information program for speed calling. on a per call basis by dialing and the number 3. Next dial the number including area code. you wish to call. 4. Press to complete the programming of your telephone. The service will not work on calls to and national , , and numbers.

ARMSTRONG TELEPHONE FEATURES

CALL WAITING WITH CALLER ID CALLER ID ON TV

DON’T LET AN IMPORTANT CALL SEE WHO’S CALLING... PUT YOUR LIFE ON HOLD. WITH CALLER ID ON TV. Call Waiting allows you to receive a second call When your phone rings the caller’s name and number while talking on the telephone. Plus, our Caller ID appear on your TV screen. Caller ID on TV works on Call Waiting feature lets you decide whether or with any standard set top box. A one-time activation not to answer the call by displaying the caller’s fee of just $9.95 is required. name and number, if available.

To Activate: When you’re on the telephone, a THREE WAY CALLING tone lets you know that you have another call. To answer the second call, press the receiver or HOST YOUR OWN MINI-CONFERENCE CALL. flash button on your telephone. This puts the Three Way Calling lets you add another person current call on hold while you take the incoming to the conversation. It can be used whether you one. Press the receiver or flash button again to have received or placed the first call. switch between calls. To Deactivate: Before placing a call, pick up To Activate: Press and release the receiver the telephone and dial and wait for a dial button to put your first call on hold. You will tone. Call Waiting will be reactivated automatically hear three beeps then a dial tone. Dial the third once your call is completed. If you are using Three person’s number. You may talk with this person Way Calling, deactivate Call Waiting by pressing the alone or press and release the receiver button to receiver or flash button briefly; then dial add the first person back on the line. If either and then press the receiver or flash button again. party hangs up, you may add another person. To disconnect the third person, press the receiver button twice. You may then add a different third party.

ARMSTRONG TELEPHONE FEATURES

CALL FORWARDING DO NOT DISTURB

ANONYMOUS CALL REJECTION

ARMSTRONG TELEPHONE FEATURES

RETURN CALL REPEAT CALL

Eliminate missed calls. Return Call will help you No time for busy signals? Repeat Call automatically identify the last incoming call, and in some cases redials busy numbers until your call is connected for up connect you with that party. to 30 minutes – saving you time and effort. To Activate: Pick up the telephone and dial . To Activate: When you have reached a busy number, Listen for an announcement that will tell you the time, hang up then initiate another call and dial when date and telephone number of the party who last called you hear a dial tone. If the line is busy, listen for an you. Press to return the call, when possible, or hang announcement telling you the number is busy. Hang up. If the line is busy, listen for an announcement up. When the busy number is free your telephone will telling you the number is busy, then hang up. When ring distinctively. Answering the call will automatically the busy number is free your telephone will ring connect you to the party you were trying to reach. distinctively. Answering the call will automatically Repeat Call will periodically attempt to call back a busy connect you to the party you were trying to reach. number for 30 minutes. After 30 minutes, your request Return Call will periodically attempt to call back a busy will be canceled. You can use Repeat Call for more than number for 30 minutes. After 30 minutes, your request one busy number at a time. You will hear a distinctive will be canceled. ring when one of the numbers becomes idle however, To Deactivate: Pick up the telephone and dial you will not be able to tell which number it is. then listen for the announcement. To Deactivate: Pick up the telephone and dial * There is no time limit for returning a missed call. then listen for the announcement. However, you will only be able to return the last incoming * While Repeat Call is activated you may still make and call you received. If the number you are trying to reach is receive other calls. If the number you are trying to reach is outside of the area served by Return Call, you will hear a outside the area served by Repeat Call, you will hear a recording advising you that the call cannot be completed. If the recording advising you that the call cannot be completed. number is a private number, you will hear an announcement stating the number you are trying to reach cannot be handled by Return Call.

ARMSTRONG TELEPHONE FEATURES

CALL TRACE INTERNATIONAL TOLL RESTRICTION

If you ever receive an obscene, harassing or Toll Restriction ensures that International threatening call, you can have the number traced calls cannot be placed from your telephone. and, by request, forwarded to the proper authorities. International Call Blocking is enabled by default. Ask a customer service representative to remove 1. Hang up when you receive an obscene, threatening this feature from your account if you need to place or harassing call. international calls.

2. Lift the receiver and listen for dial tone.

CALL BLOCKING 3. Dial and listen for the announcement.

4. After initiating Call Trace, call Armstrong® DON’T WANT TO TALK TO SOMEONE? during normal business hours (Monday-Friday Call Blocking is a handy feature that allows you to 8:00 a.m.–4:30 p.m.) for further instructions, or in define a list of telephone numbers that can’t call you. an emergency, call the police. Please note that you Activate/Deactivate Call Blocking: Pick up the will not be given information regarding the identity telephone and dial then follow the instructions. of the caller. The number will be given only to law enforcement agencies.

900/976 CALL BLOCKING

All Armstrong Telephone lines come with 900/976 Call Blocking activated so that calls to these numbers are automatically blocked. There is no charge for this feature and it cannot be removed.

ARMSTRONG TELEPHONE VOICE MAIL

With Armstrong® Voice Mail, you’ll never miss MAIN MENU an important message. Check your messages anytime, anywhere. There’s no extra equipment to buy or Armstrong Voice Mail will let you know when maintain. Plus, Armstrong Voice Mail features many you have new messages. Your message indicator exciting new options including online account access, depends on the type of telephone you own. You the ability to receive voice mails by e-mail and more. will typically hear either a stutter-tone when you pick up your telephone receiver or see a message waiting light on the telephone indicating that you ACCESSING YOUR ACCOUNT have new messages.

• Follow steps to access your account. To access your Voice Mail from your home telephone, dial . If you are away from home, • The attendant will notify you if you have dial your home telephone number then press , new messages from the main menu. enter your passcode and press .

• Dial to play your messages. Note: The first time you access Voice Mail, • Dial to set up greetings. you will need to enter a four-digit passcode. • Dial for mailbox settings. The default code is . • Dial to review deleted messages.

AVAILABLE FOR ALL MENUS: help • pause/continue • return to the previous menu/exit.

ARMSTRONG TELEPHONE VOICE MAIL

MESSAGE PLAYBACK OPTIONS GREETINGS

SKIPPING BACK Armstrong Voice Mail can be personalized to answer • While listening to a message, dial to your calls in a number of ways. rewind five seconds, or to restart the message. SET UP GREETINGS From the main menu, dial to set up SKIPPING FORWARD a greeting. Then: • While listening to a message, dial to skip • Dial for personal greetings. forward five seconds, or to skip forward • Dial for extended absence greetings. to the next message. • Dial to use a system generated greeting including your name. SAVING / DELETING MESSAGES • Dial for busy greetings. • After listening to a message, dial to save • Dial for out-of-hour greetings. the message or to delete the message. Follow the system prompts to record, setup and GETTING ENVELOPE INFORMATION when applicable, activate your selected greeting. • After listening to a message, dial .

OTHER FEATURES • Dial to increase the volume. • Dial for slow playback. • Dial for fast playback.

AVAILABLE FOR ALL MENUS: help • pause/continue • return to the previous menu/exit.

ARMSTRONG TELEPHONE VOICE MAIL

MAILBOX SETTINGS SECURITY OPTIONS

HANDS FREE AND TIME SAVING OPTIONS CHANGING YOUR PIN • To enable auto-play of messages, dial then • From the mailbox settings menu, dial for again to turn the feature on or off. Security Options. • To play urgent messages first, dial then • Dial to change your PIN. to turn the feature on or off. • Then enter your PIN using 1-20 digits. • To play the message envelope by default, dial • When complete, dial . to select Voice Mail Preferences, then to turn • You will be asked to confirm your the feature on or off. PIN by re-entering it. • Dial to confirm.

NOTIFICATION SETTINGS SKIPPING YOUR PIN • From the mailbox settings menu, dial for Security Options. • From the mailbox settings menu, dial for • To turn on or off the feature to skip your PIN Notifications Options. when calling from home, dial . • To turn the Message Waiting Indicator on or off, • Dial to complete your selection. dial .

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ARMSTRONG TELEPHONE FREQUENTLY ASKED QUESTIONS

1. WHAT ARE MY OPTIONS FOR A DIRECTORY 2. CAN I CANCEL MY SERVICE AT ANY TIME? LISTING? Yes. Residential customers with Armstrong Telephone With Armstrong® Telephone, you’ll receive a have no contracts to sign or long term commitments. free listing in your current telephone directory. For an additional monthly charge of $2.00, you If you are switching service to another local can also select a non-published or unlisted telephone company and want to keep the number telephone number. you were using with your Armstrong Telephone, you must contact the other company to set up the transfer. • An “unlisted” telephone number is available through This will also automatically disconnect your Armstrong Directory Assistance but is not listed Telephone service. Do not cancel your service through in the telephone book. the Armstrong Customer Service Center directly. If you do so, it may complicate your number transfer. • A “non-published” telephone number is not available in either the telephone book 3. MY TELEPHONE RINGS ONCE BRIEFLY THEN or through Directory Assistance. STOPS. IF I TRY TO ANSWER THE TELEPHONE, NO ONE IS ON THE LINE. WHAT IS HAPPENING? Armstrong does not provide a directory to you. You may have forgotten to deactivate Call Forwarding. You will continue to receive a directory as you To deactivate Call Forwarding, turn to page 8 in have in the past. this guide.

4. WHERE CAN I FIND A LIST OF RATES FOR INTERNATIONAL CALLS? Visit us online at ArmstrongOneWire.com/telephone/international-rates.aspx. Or simply visit ArmstrongOneWire.com and click the Learn tab. Then click International Calling under the Telephone menu.

ARMSTRONG TELEPHONE FREQUENTLY ASKED QUESTIONS

5. HOW DOES ARMSTRONG® BILL FOR • Re-register when you change service THE SERVICE? providers, disconnect service or change the Your service will be billed one month in advance. billing name on your account. The charge for telephone service will appear as a line item on your monthly Armstrong statement. Note: Signing up for the Do Not Call list won’t Any additional charges for International, directory eliminate all unwanted calls. Charitable and political assistance and operator assisted or third party calls will organizations, surveyors and any organization with be aggregated into three additional line items. which you have a prior or existing business relationship ARE permitted to call you. 6. WHAT PAYMENT OPTIONS ARE AVAILABLE? Armstrong is pleased to offer a variety of payment options • Armstrong does not sell its customer list. to our customers, including: pay online from your checking However, other firms, even reputable ones like or money market account, pay online by secure check your bank or credit card company might. Use or credit card, pay automatically from your checking or caution when sharing your telephone number savings account, pay by mail and, of course, you can still and other personal information. If you choose pay in person at one of our convenient, local offices. to share this information, you should review the company’s policy on how they use your 7. WHAT TAXES AND SURCHARGES APPLY TO personal information and ‘opt-out’ if you THE SERVICE? don’t like the way they use your information. Where applicable state sales taxes, 911 and a regulatory recovery fee. • Some states have additional Do Not Call requirements. For details, visit your state 8. HOW CAN I REDUCE THE NUMBER OF CALLS public service or utilities commission website. I RECEIVE FROM TELEMARKETERS? • Add your phone number(s) to the National Do • Enhance your privacy by using Armstrong’s Not Call registry by phone, 1-888-382-1222 or special calling features like Anonymous Call online at www.donotcall.gov. Rejection, Call Blocking and Do Not Disturb.

ARMSTRONG TELEPHONE rev 3/15