Northland Phone Service
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Northland Phone Service RESIDENTIAL AND BUSINESS USER GUIDE Important 911 Information Access to 911 emergency services via our Home Phone service is very similar to traditional 911 service access, but there are some important differences you need to be aware of. • If you move to a new location within our service area, you will need to contact us to update your address. It may take a few days to activate and change your 911 address, so please contact your local office prior to moving the location of your telephone adapter. Our phone services, including 911 access, will not work outside of our service areas. • Electrical or Broadband Outages can prevent access to 911 services. Your phone service is relying on both your broadband connection and electrical power. Your telephone adapter includes a battery backup which can provide up to 8 hours of continued service after a power outage. If there is an extended power outage or disruption to broadband connectivity, you may be unable to access 911 services. Once power and broadband connection are restored, your system will function properly again. Note that many cordless telephones do not include a battery backup in their base and will not function during a power outage. Please plan accordingly. Important: Please refer to the 911 information in the Digital Phone Terms & Conditions of Service Pamphlet available online at www.yournorthland.com/ legal for additional information regarding your 911 service. 1 Northland Phone Service User Guide Setting Up Your Service 1. Online Customer Self-Care Portal - Visit the online self-care portal at http://digitalphone.nctv.com to register your number and set a password to restrict access to your calling features. You’ll need your 6 digit Northland account number to register. 2. Configuring or Using Your Calling Features – Details on how to configure or activate your calling features can be found on pages 3 to 9. Calling features that are configurable via the Online Self-Care Portal will have a mouse icon next to their title. Please note that some calling features are ONLY configurable via the portal. 3. Voicemail (if applicable) – Follow the instructions on page 8 to setup your voicemail box and create a voicemail pin. A space is available for you to write your portal password and voicemail pin on the back cover of this guide. Making Calls You can make calls by dialing the number on your phone, as you always have. For calls within your area code, you may dial 7, 10 or 11 digits. Example: 555-1212, 859-555-1212 or 1-859-555-1212 When dialing outside your area code, you may use 10 or 11 digits. Example: 859-555-1212 or 1-859-555-1212 For international calls, you would dial just as you would with a standard analog telephone. (International Access Code + Country Code + City Code + Number) Example: 011 +39 (Italy) +81 (Naples) +Number To receive a call, simply pick up your phone handset like you always have. 2 Northland Phone Service User Guide Call Forwarding Features Unconditional Call Forwarding (Call Forwarding Always) Forwards all of your incoming calls to an alternative number, without ringing the telephone first. 1. To enable: a. Dial *72, wait for confirmation tone b. Dial the number to forward to, wait for the courtesy call to be answered c. Hang up the telephone Note: If the courtesy call is not answered, repeat steps a. and b. to manually activate without the courtesy call. 2. To disable: a. Dial *73, wait for confirmation tone and then hang up Call Forward No Answer Forwards incoming calls to an alternative number only if the call is not answered within a specified number of rings. Please note that enabling call forwarding no answer will prevent voicemail from answering the call. Call Forward Busy Forwards incoming calls to an alternative number only when the line is busy. Selective Call Forward Allows you to create a list of calling numbers whose calls will automatically be forwarded to a single alternative forwarding number. 1. To enable, dial *63 from your phone 2. To configure selective call forwarding, press*63 a. Dial # to add an entry 3 Northland Phone Service User Guide i. Enter the 10 digit number you wish to forward to and dial 1 ii. Then enter the 10 digit number that you want forwarded or dial 01 to add the last calling party followed by # b. Dial * to remove entries i. Dial the 10 digit number you wish to remove ii. To remove all entries dial 08* iii. To remove all anonymous entries dial 09* c. Dial 1 to hear the list of numbers to be forwarded d. Dial 0 to hear instructions 3. To disable, dial *63 from your phone then dial 1, then dial 3 and hang up Remote Access to Call Forwarding Allows you to access and change your configuration from any phone. 1. To enable call 573-388-2006 a. Enter your telephone number and PIN when prompted b. Enter the Call Forwarding Access Code you require (for example, to access Call Forwarding, enter *72) c. Configure the call service as for normal Call Forwarding configuration. Find Me Follow Me Provides a way to configure additional numbers that will ring instead of or as well as your number, any of which can answer the call. To setup the list of numbers to be included with find me follow me, please contact your local office. 1. To enable Find Me Follow Me, press *371 2. To disable Find Me Follow Me, press *372 4 Northland Phone Service User Guide Incoming Call Features Anonymous Call Rejection Automatically rejects all calls from withheld numbers. 1. To enable Anonymous Call Rejection, press *77 2. To disable Anonymous Call Rejection, press *87 Selective Call Rejection Allows you to block incoming calls from pre-configured numbers. Selective Call Acceptance Allows you to block all incoming calls except for those on a pre-configured list. Outgoing calls can still be made as normal, but incoming calls from numbers that are not on the list are not connected; instead, the caller hears an announcement that you are not currently accepting calls. To access Selective Call Acceptance, press *64. Call Waiting Notifies you that a second call is on the line and allows you to switch between the calls. The called party is notified by a tone when a second call is waiting. When you hear a Call Waiting tone during a call, hit flash-hook to swap between the calls. If you hang up while a call is still on hold, you will receive a ringback reminding you to reconnect the call. Cancel Call Waiting Per Call Allows you to disable call waiting for an individual call, so that important calls are not interrupted. 1. To disable Call Waiting for the next call, press *70 before the call 2. To cancel call waiting during an active call (when Three Way Calling is enabled), press *70 during the call 5 Northland Phone Service User Guide 3. To cancel Call Waiting during an active call when Three Way Calling is not activated, flash-hook and press *70 during the call. Do Not Disturb Allows you to block his or her line temporarily to prevent ALL incoming calls. Outgoing calls can still be made as normal, but incoming calls are not connected; instead, the caller hears an announcement that you are not currently accepting calls. 1. To enable DND, press *78 2. To disable DND, press *79 Call Block Allows you to block the last incoming call by immediately dialing *60 after hanging up the phone. Three Way Calling Allows you to call another party during an existing call and add this party to the call, creating a three-way conversation. 1. To add a third party to an active call, press the flash-hook and then dial the third party’s number. If the third party answers, hit the flash-hook again to add both of you to the original call, connecting all three parties. 2. If the third party does not answer or their line is busy, hit the flash-hook twice to rejoin the original call. If you hang up you will receive a ringback reminding you that the original call is still on hold, and can rejoin the call by picking up the phone. This service is known as Three Way Calling Ringback. Caller ID Service Displays the number of the incoming caller on your telephone, if your phone has a Caller ID Display screen or Caller ID Display unit. 6 Northland Phone Service User Guide Caller ID Block When you make a call your telephone number (including non-published numbers) will automatically appear to customers who subscribe to Caller ID service. If you press *67 before dialing, your name and telephone number will not be transmitted to the party you are calling. This feature must be activated before every call. If the person you are calling has anonymous call rejection enabled, you will not be able to complete your call. Caller ID per line blocking Blocks the caller ID on your line permanently so when an outbound call is made the party you are calling sees “private” instead of the caller ID information. Please contact your local office for assistance in setting up this feature. Call Return Allows you to return the most recent incoming call. To return the last call dial *69 Dialing Features Speed Dialing Allows one-digit or two-digit codes to be used as shortcuts for selected phone numbers. To use Speed Dialing, dial the one or two digit code desired followed by the # symbol or wait four seconds.