Project Study Report
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Project Study Report On “THE STUDY ON PERCEPTION OF PEOPLE ABOUT NANO CAR IN JAIPUR CITY” Submitted in partial fulfillment for the Award of degree of Master of Business Administration 2008- 2010 Submitted By: - Submitted To:- HIMANSHU SHARMA Ms. Kavita Gidwani MBA IV SEM ST. WILFRED INSTITUTE OF MANAGEMENT & TECHNOLOGY Jaipur The professional training is the internal part of an M.B.A. program. It helps the students understand practical aspects of Business Management in a better way as a part of my M.B.A. program at St.Wilfred Institute of management & Technology “Marketing Research is the systematic and objective identification, collection, analysis, dissemination, and use of information for the purpose of improving decision making related to identification and solution of problems and opportunity” “Perception is the process, by which an individual selects, organizes and interprets information inputs to create a meaningful picture of the world around as” To be a Master of Business Administration student is a matter of pride because we are in a field, which helps us to develop from a normal human being into a disciplined, and dedicated professional. One has to be a good learner to sharper knowledge in the particular field to achieve and attain the desired goals and heights. I conducted to gain an understanding of what goes in to mind of the customer about “NANO”. To find the perception of people on “NANO” in the JAIPUR city, I used research questionnaires as the research and data collection tools. The responses were collected from 300 respondents from various areas of JAIPUR. I had learned lot during my Grand Project on perception of people on Tata’s “NANO”, and I hope this will be helpful to find out perception of people on “NANO” car in JAIPUR city. 2 This is to certify to Himanshu Sharma a student of St.Wilfred Institute Of Management & Technology that he has done project study entitled “The Study on Perception of people about NANO car in JAIPUR city” under guidance of Kavita Gidwani lecturer POORNIMA GROUP OF COLLEGES, To best of my knowledge he has done this project independently and has not copied anywhere else.I wish to him all luck for future endeavors. Signature : Date : Place : JAIPUR 3 In order to make my grand project I acknowledge a special thanks to all those people without whose supports it would not be possible for me to complete my report. First of all I really thankful to my St. Wilfred Institute Of Management & Technology because of them I could achieve the target. I express my sincere thanks to our Director Mr.L.N.Gupta sir and my project guide Ms.Kavita Gidwani who had guide to me throughout my project. I would also thankful to the TATA MOTORS for giving me this opportunity to work on “NANO” car in JAIPUR city. Also I would like to express my inner feeling for all the people for co-operating and helping me throughout the project. Last but not the least; I am thankful to my parents and friends who have provided me with their constant support throughout this project. HIMANSHU SHARMA MBA (SEMESTER – IV) ST.WILFRED INSTITUTE OF MANAGEMENT & TECHNOLOGY 4 The grand project study on a “The Study on Perception of people about NANO car in JAIPUR city” based on customer survey. The main objectives of the project are To know the perception of people about “NANO” car in JAIPUR city. To know about awareness of products. To know about factors affecting purchase decision of “NANO”. To know acceptance level of people in JAIPUR City. To know how purchase decision of “NANO”.varies from different Income group. For this project customer research was carried out at various area of JAIPUR City. In this customer research, I learnt about different types of customer’s perception about TATA”s NANO in JAIPUR City. At the end it is submitted to “ST.WILFRED INSTITUTE OF MANAGEMENT & TECHNOLOGY” 5 Sr. NO. CONTENTS PAGE NO. 1. INDUSTRY PROFILE 10 2. COMPANY PROFILE 13 3. THEORITICAL BACKGROUND 31 4. IDENTIFICATION OF THE STUDY 73 5.1 MARKETING RESEARCH PROBLEM 73 5.2 SCOPE OF THE STUDY 73 5.3 OBJECTIVE OF THE STUDY 73 5.4 LIMITATION OF THE STUDY 73 5. RESEARCH METHODOLOGY 74 6. INTERPRETATION AND ANALYSIS 77 7. INTERPRETATION OF RESULTS 99 8. CONCLUSION 101 9 ANNEXURE 102 9.1 BIBLIOGRAPHY 103 9.2 APPENDICES 104 LIST OF TABLES & GRAPHS 6 TABLE/ ASPECT GRAPH NO. 1. SHOWING GENDER CATEGORY 2. SOWING AGE GROUP OF RESPONDENTS. 3. SHOWING INCOME GROUP OF RESPONDENTS 4. SHOWING OCCUPATION LEVEL OF RESPONDENTS. 5. SHOWING NO OF RESPODENTS WHO ARE HAVING VEHICLE OR WHO DO NOT HAVE IT. 6. SHOWING PREFERENCE FOR RS. 1 LAKH CAR 7. SHOWING NO. OF RESPONDENTS WHO ARE AWARE ABOUT “NANO” 8. SHOWING PREFERENCE OF THE RESPONDENTS ABOUT “NANO” 9. SHOWING NO. OF RESPONDENTS WHO PLAN TO BUY “NANO” WITHIN 1 TO 2 YEAR 10. SHOWING THE NO. OF RESPONDENT’S PREFERENCE ABOUT MODEL OF THE “NANO” 11. SHOWING OPINION FOR “NANO’S” MILEAGE 12. SHOWING ATTRIBUTES PREFERENCE GIVEN BY RESPONDENTS WHILE PURCHASING “NANO” 12.1 BRAND NAME 12.2 AFFORDABILITY 12.3 SHAP/DESIGN 12.4 SAFETY 12.5 COMFORT 13. SHOWING THE PREFERENCE OF THE RESPONDENTS ON “NANO” COMPARE TO SECOND HAND CAR 14. SHOWING HOW PURCHASE DECISION OF “NANO” WILL AFFECT TO RESPONDENTS STATUS 15. SHOWING NO. OF RESPONDENTS WHO BELIEVE “NANO” AS A DREAM CAR. 7 CHAPTER: 1 8 TATA GROUP PROFILE: The Tata Group comprises 98 operating companies in seven business sectors: information systems and communications; engineering; materials; services; energy; consumer products; and chemicals. The Group was founded by Jamsetji Tata in the mid 19th century, a period when India had just set out on the road to gaining independence from British rule. Consequently, Jamsetji Tata and those who followed him aligned business opportunities with the objective of nation building. This approach remains enshrined in the Group's ethos to this day. The Tata Group is one of India's largest and most respected business conglomerates, with revenues in 2006-07 of $28.8 billion (Rs129,994 crore), the equivalent of about 3.2 per cent of the country's GDP, and a market capitalization of $66.9 billion as on February 21, 2008. Tata companies together employ some 289,500 people. The Group's 27 publicly listed enterprises among them stand out names such as Tata Steel, Tata Consultancy Services, Tata Motors and Tata Tea have a combined market capitalization that is the highest among Indian business houses in the private sector, and a shareholder base of over 2.9 million. The Tata Group has operations in more than 80 countries across six continents, and its companies export products and services to 85 countries. The Tata family of companies shares a set of five core values: integrity, understanding, excellence, unity and responsibility. These values, which have been part of the Group's beliefs and convictions from its earliest days, continue to guide and drive the business decisions of Tata companies. The Group and its enterprises have been steadfast and distinctive in their adherence to business ethics and their commitment to corporate social responsibility. This is a legacy that has earned the Group the trust of many millions of stakeholders in a measure few business houses anywhere in the world can match. Values and purpose: Leadership with trust Purpose At the Tata Group our purpose is to improve the quality of life of the communities we serve. We do this through leadership in sectors of national economic significance, to which the Group 9 brings a unique set of capabilities. This requires us to grow aggressively in focused areas of business. Our heritage of returning to society what we earn evokes trust among consumers, employees, shareholders and the community. This heritage is being continuously enriched by the formalization of the high standards of behavior expected from employees and companies. The Tata name is a unique asset representing leadership with trust. Leveraging this asset to enhance Group synergy and becoming globally competitive is the route to sustained growth and long-term success. Five core values The Tata Group has always sought to be a value-driven organization. These values continue to direct the Group's growth and businesses. The five core Tata values underpinning the way we do business are: Integrity: We must conduct our business fairly, with honesty and transparency. Everything we do must stand the test of public scrutiny. Understanding: We must be caring, show respect, compassion and humanity for our colleagues and customers around the world, and always work for the benefit of the communities we serve. Excellence: We must constantly strive to achieve the highest possible standards in our day-to-day work and in the quality of the goods and services we provide. Unity: We must work cohesively with our colleagues across the Group and with our customers and partners around the world, building strong relationships based on tolerance, understanding and mutual cooperation. 10 Responsibility: We must continue to be responsible, sensitive to the countries, communities and environments in which we work, always ensuring that what comes from the people goes back to the people many times over. A saga of vision, commitment and fortitude: As much an institution as it is a business conglomerate, the Tata Group is unique in more ways than one. Established by Jamsetji Tata in the second half of the 19th century, the Group has grown into one of India's biggest and most respected business organization, thanks in no small part to its entrepreneurial vision, its commitment to ideals that put people before profits, and its fortitude in the face of adversity.