Centurylink Communications, LLC Louisiana Tariff No. 1 D/B/A Lumen

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CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group 1st Revised Title Sheet (C) Local Exchange Services Cancels Original Title Sheet

TERMS, CONDITIONS, RATES AND CHARGES

COMPETITIVE LOCAL EXCHANGE SERVICES

in the State of

LOUISIANA

within the operating territory of

CenturyLink Communications, LLC d/b/a Lumen Technologies Group (C)

whether offered under that name, or the trade or brand name CenturyLink or Lumen (C)

ADOPTION NOTICE (N)

Effective September 15, 2020, CenturyLink Communications, LLC registered and began operating under the fictitious name Lumen Technologies Group. As such, CenturyLink Communications, LLC d/b/a/ Lumen Technologies Group hereby adopts, ratifies and makes its own, in every respect as if the same had been originally filed by it, all schedules, rules, notices, concurrences, schedule agreements, divisions, authorities or other instruments whatsoever, filed with the Louisiana Public Service Commission by or adopted by CenturyLink Communications, LLC prior to September 15, 2020. (N)

Effective May 1, 2014, this CenturyLink Communications, LLC Louisiana Tariff No. 1 replaced in (T) its entirety the following local exchange tariffs; CenturyTel Acquisition LLC Tariff P.S.C. No. 1, CenturyTel Solutions, LLC d/b/a CenturyLink Solutions Tariff P.S.C. No. 1, and Qwest Communications Company, LLC d/b/a CenturyLink QCC Tariff No. 6.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 1 (C) Local Exchange Services 1st Revised Sheet 1 Cancels Original Sheet 1

1. APPLICATION AND REFERENCE

1.1 APPLICATION OF TARIFF

This Tariff contains the descriptions, regulations, and rates applicable to the furnishing of service and facilities for telecommunications services provided by CenturyLink Communications, LLC d/b/a Lumen Technologies Group, hereinafter referred to as (C) the Company, between and among points within the State of Louisiana with principal (C) offices at 100 CenturyLink Dr., Monroe, LA 71203. The regulated and tariffed services offered herein by CenturyLink Communications, LLC d/b/a Lumen Technologies (C) Group, whether under that name, or the trade or brand name CenturyLink or Lumen, (C) are subject to the terms and conditions of this Tariff.

LA2020-17

1. APPLICATION AND REFERENCE

1.2 TABLE OF CONTENTS

SHEET

SECTION 1. APPLICATION AND REFERENCE

1.1 APPLICATION OF TARIFF ...... 1 1.2 TABLE OF CONTENTS ...... 2 1.3 EXPLANATION OF CHANGE SYMBOLS ...... 6 1.4 TRADEMARKS, SERVICE MARKS AND TRADE NAMES ...... 7

SECTION 2. GENERAL REGULATIONS

2.1 DEFINITIONS ...... 1 2.2 UNDERTAKING OF THE COMPANY ...... 15 2.3 PROHIBITED USES ...... 22 2.4 OBLIGATIONS OF THE CUSTOMER ...... 23 2.5 CUSTOMER EQUIPMENT AND CHANNELS ...... 26 2.6 PAYMENT ARRANGEMENTS ...... 28 2.7 ALLOWANCES FOR INTERRUPTIONS IN SERVICE ...... 37 2.8 USE OF CUSTOMER SERVICE BY OTHERS ...... 43 2.9 CANCELLATION OF SERVICE/TERMINATION LIABILITY...... 43

LA2020-17

1. APPLICATION AND REFERENCE

1.2 TABLE OF CONTENTS (Cont'd)

SHEET

SECTION 3. CONNECTION AND SERVICE CHARGES

3.1 CONNECTION CHARGE ...... 1 3.2 MESSAGE TOLL SERVICES...... 6

SECTION 4. SERVICE OFFERINGS

4.1 BUSINESS AND RESIDENTIAL SERVICE OFFERINGS ...... 1 4.2 INTRALATA TOLL USAGE AND MILEAGE CHARGES ...... 3 4.3 CUSTOM CALLING SERVICE ...... 8 4.4 LOCAL AREA SIGNALING SERVICES (LASS) ...... 12 4.5 TRAP CIRCUIT SERVICE ...... 16 4.6 OPERATOR SERVICE ...... 18 4.7 BLOCKING SERVICE ...... 21 4.8 REMOTE CALL FORWARDING (RCF) SERVICE...... 23 4.9 COMMUNICATION SOLUTIONS ...... 25 4.10 VOICE MAIL ...... 30 4.11 BUSINESS AND RESIDENCE NETWORK SWITCHED SERVICES ...... 37 4.12 BUSINESS AND RESIDENCE TELEPHONE NUMBER CHANGES ...... 61 4.13 PAY TELEPHONE SERVICE ...... 64 4.14 CUSTOMER REQUESTED SERVICE SUSPENSION ...... 68 4.15 PRIVATE LINE SERVICES ...... 69 4.16 DEDICATED SERVICES ...... 72

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 1 (C) Local Exchange Services 1st Revised Sheet 4 Cancels Original Sheet 4

1. APPLICATION AND REFERENCE

1.2 TABLE OF CONTENTS (Cont'd)

SHEET

SECTION 5. RATES AND CHARGES

5.1 CONNECTION CHARGES ...... 1 5.2 INTRALATA TOLL USAGE AND MILEAGE CHARGES ...... 3 5.3 SUPPLEMENTAL SERVICES ...... 5 5.4 LASS SERVICES ...... 6 5.5 CENTREX-TYPE SERVICE ...... 7 5.6 OPERATOR SERVICES ...... 8 5.7 BLOCKING SERVICES ...... 10 5.8 REMOTE CALL FORWARDING SERVICE ...... 11 5.9 SMALL BUSINESS PACKAGES ...... 11 5.10 PHANTOM MAILBOX FUNCTIONALITY ...... 12 5.11 BUSINESS AND RESIDENTIAL NETWORK SWITCHED SERVICES ...... 13 5.12 CUSTOMIZED NUMBER SERVICE ...... 27 5.13 PAY TELEPHONE SERVICE ...... 28 5.14 PRIVATE LINE SERVICES ...... 30 5.15 MISCELLANEOUS NONRECURRING CHARGE ...... 34

SECTION 6. SERVICE AREAS

6.1 SERVICE AREA ...... 1 6.2 LOCAL CALLING AREAS ...... 1 6.3 SERVICE TERRITORY ...... 1

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 1 (C) Local Exchange Services 2nd Revised Sheet 5 Cancels 1st Revised Sheet 5

1. APPLICATION AND REFERENCE

1.2 TABLE OF CONTENTS (Cont'd)

SHEET

SECTION 7. SPECIAL SERVICES AND PROGRAMS

7.1 LIFELINE ASSISTANCE PROGRAMS ...... 1 7.2 RESERVED FOR FUTURE USE ...... 3 7.3 SPECIAL EQUIPMENT FOR THE HEARING OR SPEECH IMPAIRED CUSTOMER ...... 3 7.4 DISCOUNTED SERVICE FOR THE HEARING OR SPEECH IMPAIRED CUSTOMER ...... 4 7.5 UNIVERSAL EMERGENCY TELEPHONE NUMBER SERVICE ...... 5 7.6 ENHANCED UNIVERSAL EMERGENCY TELEPHONE SERVICE ...... 7 7.7 LOUISIANA RELAY SERVICE ...... 9

SECTION 8. SPECIAL ARRANGEMENTS

8.1 INDIVIDUAL CONTRACT BASIS (ICB)...... 1 8.2 SPECIAL CONSTRUCTION ...... 2 8.3 NON-ROUTINE INSTALLATION AND/OR MAINTENANCE ...... 6 8.4 INDIVIDUAL CASE BASIS (ICB) ARRANGEMENT...... 6 8.5 FEDERAL GOVERNMENT SERVICE AGREEMENTS ...... 7 8.6 INDIVIDUAL CASE BASIS (ICB) ...... 8

SECTION 9. DIRECTORY

9.1 ALPHABETICAL DIRECTORY...... 1 9.2 DIRECTORY INFORMATION REQUESTS ...... 5 9.3 LIABILITY OF THE COMPANY FOR ERRORS ...... 5

SECTION 10. PROMOTIONS

SECTION 11. GRANDFATHERED SERVICES

11.1 BUSINESS SERVICE OFFERING ...... 2

LA2020-17

1. APPLICATION AND REFERENCE

1.3 EXPLANATION OF CHANGE SYMBOLS

(D) To signify discontinued material

(I) To signify rate increase

(M) To signify material moved from or to another part of the Tariff with no change, unless there is another change symbol present

(N) To signify new material

(R) To signify rate reduction

(T) To signify a change in text but no change in rate, term or condition

(Z) To signify a correction

LA2020-17

1. APPLICATION AND REFERENCE

1.4 TRADEMARKS, SERVICE MARKS AND TRADE NAMES

The following list of trade names, trademarks and/or service marks which may be used for services offered in this Tariff are owned by Lumen Technologies, Inc. (formerly CenturyLink, Inc.) or a subsidiary of Lumen Technologies, Inc. and (C) are used by the Company with express permission. Trademark and service mark (C) designations will not be listed hereafter in the Tariff. However, the laws regarding trademarks and service marks are applicable.

Trade names, trademarks and service marks that are owned by Lumen Technologies, Inc. or a subsidiary of Lumen Technologies, Inc. cannot be used by another party without authorization. (C) (C) Service Mark/Trademark: Trade Name: CenturyLink® CenturyLink Lumen® Lumen Lumen Technologies®

LA2021-06

ISSUED: May 21, 2021 EFFECTIVE: June 1, 2021 ISSUED BY: Chantel Bosworth Director – Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 1 Cancels Original Sheet 1

2. GENERAL REGULATIONS

2.1 DEFINITIONS

Access Services

The Company’s interstate telephone services offered pursuant to this Tariff.

Accessories

Devices which are mechanically attached to, or used with, the facilities furnished by the Company and which are independent of, and not electrically, acoustically, or inductively connected to, the communications path of the telecommunications system.

Advance Payment

Part or all of a payment required before the start of service.

Agency

For 911 or E911 service, the government agency(ies) designated as having responsibility for the control and staffing of the emergency report center.

Alternate Routing (AR)

Allows E911 calls to be routed to a designated alternate location if (1) all E911 exchange lines to the primary PSAP (see definition of PSAP below) are busy, or (2) the primary PSAP closes for a period (night service).

Attendant

An operator of a PBX console or telephone switchboard.

Authorized User

A person, firm, corporation or other entity who is authorized by the Company’s customer to utilize service provided by the Company to the customer. The customer is responsible for all charges incurred by an Authorized User.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 2 Cancels Original Sheet 2

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Automatic Location Identification (ALI)

The name and address associated with the calling party’s telephone number (identified by ANI as defined below) is forwarded to the PSAP for display. Additional telephones with the same number as the calling party’s (secondary locations, off premises, etc.) will be identified with the address of the telephone number at the main location.

Automatic Number Identification (ANI)

A system whereby the calling party’s telephone number is identified and sent forward with the call record for routing and billing purposes. E911 Service makes use of this system.

Call Termination

The point in time when the exchange network facility allocated to a specific call is released for reuse by the network.

Central Office

An operating office of the Company where connections are made between telephone exchange lines.

Central Office Line

A line providing direct or indirect access from a telephone or switchboard to a central office. Central office lines subject to PBX rate treatment are referred to as central office trunks.

Channel

A point-to-point bi-directional path for digital transmission. A channel may be furnished in such a manner as the Company may elect, whether by wire, fiber optics, radio or a combination thereof and whether or not by means of single physical facility or route. One 1.544 Mbps Service is equivalent to 24 channels.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 3 Cancels Original Sheet 3

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Commission

Refers to the Louisiana Public Service Commission.

Company

Used throughout this Tariff to refer to CenturyLink Communications, LLC, unless otherwise clearly indicated by the context.

Contractual Service Agreement

Each Contractual Service Agreement is an individually negotiated contract offering tailored to meet the telecommunications needs of the customer(s) for whom the offering was designed. Each Contractual Service Agreement contains a service, or combination of services, and includes supplemental terms and conditions, including without limitation, prices, waivers and alternative pricing structure based upon volume, term, utilization and other needs related to the provision and receipt of telecommunication service(s) under this Tariff: special provisioning flexibility; special network monitoring; special outage credit provisions; special "turnkey" operation; and other specially developed features, functionalities or undertakings. A Contractual Service Agreement may also address, or be responsive to special competitive conditions that exist at the time a Contractual Service Agreement is agreed to between the Company and a customer.

Unless otherwise specifically provided for under each Option set forth in this Tariff, each Option is available to all similarly situated customers and will be provided pursuant to the identical or substantially similar terms and conditions.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 4 Cancels Original Sheet 4

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Contributory Service

Those services that contribute towards the overall commitment but are not discountable according to the master discount schedule (ie. Total Advantage). By contributing towards the overall commitment level, these services will increase the discount level that is applied to the Discount Eligible category of services under the contract. These services will continue to receive discounts as designated in individual service contracts. Contribution levels will be based on Monthly Recurring Charges (MRCs) for these services.

Customer

The person, firm, corporation, or other entity which orders service pursuant to this Tariff and utilizes service provided under Tariff by the Company. A customer is responsible for the payment of charges and for compliance with all terms of the Company’s Tariff.

Customer Premises Equipment (CPE)

Equipment provided by the customer for use with the Company’s services. CPE can include a station set, facsimile machine, key system, PBX, or other communication system.

Customer-Provided Equipment (CPE) Telecommunication devices, equipment, and associated wiring located on the customer's side of the protector/Standard Network Interface (SNI).

Dedicated or Private Line

A facility or equipment system or subsystem set aside for the sole use of a specific customer.

Default Routing (DR)

When an incoming E911 call cannot be selectively routed due to an ANI failure, garbled digits or other causes, such incoming calls are routed from the E911 Control Office to a default PSAP. Each incoming E911 facility group to the Control Office is assigned to a designated default PSAP.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 5 Cancels Original Sheet 5

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Deposit

Any payment held as security for future payment or performance to be returned after the customer establishes a record of satisfactory credit.

Dial Pulse (DP)

The pulse type employed by a rotary dial station set.

Direct Inward Dial (DID)

A service attribute that routes incoming calls directly to stations, by-passing a central answer point.

Direct Outward Dial (DOD)

A service attribute that allows individual station users to access and dial outside numbers directly.

Discount Eligible Service

Discount Eligible Services contribute toward the overall commitment level (ie. Total Advantage). Discount eligible products that bill on the same billing system can aggregate towards predetermined discount levels, meaning the more spent on this common group of products, the higher the customer’s discount will be. Contribution levels will be based on monthly recurring charges (MRCs), counted towards the contract commitment levels and receive term and volume discounts where applicable.

Dual Tone Multi-Frequency (DTMF)

The pulse type employed by tone dial station sets. (Touch tone)

E911 Customer

A governmental agency that is the customer of record and is responsible for all negotiations, operations and payment of bills in connection with the provision of E911 service.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 6 Cancels Original Sheet 6

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

E911 Service Area

The geographic area in which the government agency will respond to all E911 calls and dispatch appropriate emergency assistance.

End User

Any person, firm, corporation, partnership or other entity which uses the services of the Company under the provisions and regulations of this Tariff. The End User is responsible for payment unless the charges for the services utilized are accepted and paid by another customer.

Enhanced Services

Services offered over common carrier transmission facilities that employ computer processing applications that act on the format, content, code, protocol, or similar aspects of the customer’s transmitted information; and/or that provide customer additional, different, or restructured information, and/or that is transmitted in packet format; and/or that offers the capability for generating, acquiring, storing, transforming, processing, retrieving, utilizing, making available, or interacting with information.

Exchange

An area, consisting of one or more central office districts, within which a call between any two points is a local call.

Exchange Access Line

A central office line furnished for direct or indirect access to the exchange system.

Exchange Service

The provision to the subscriber of access to the exchange system for the purpose of sending and receiving calls. This access is achieved through the provision of a central office line (exchange access line) between the central office and the subscriber’s premises.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 7 Cancels Original Sheet 7

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Final Account

A customer whose service has been disconnected who has outstanding charges still owed to the Company.

Flat Rate Service

The type of exchange service provided at a monthly rate with an unlimited number of calls within a specified primary calling area.

Grandfathered Service

Service that is no longer offered to new applicants, but may continue for existing customers who had the service prior to a specific date.

Handicapped Person

A person who is legally blind, visually handicapped or physically handicapped, under the following definitions from the Federal Register (Vol. 35 #126 dated June 30, 1970).

Legally Blind - a person whose visual acuity is 20/200 or less in the better eye with correcting glasses, or whose widest diameter of visual field subtends an angular distance no greater than 20 degrees.

Visually Handicapped - a person whose visual disability, with correction and regardless of optical measurement with respect to legal blindness, are certified as unable to read normal printed material.

Physically Handicapped - a person who is certified by competent authority as unable to read or use ordinary printed materials as a result of physical limitations or a person whose disabling condition causes difficulty with hand and finger coordination and use of a coin telephone.

The term “Handicapped Person”, when used in connection with a person having a speech or hearing impairment which requires that they communicate over telephone facilities by means other than voice is defined below:

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 8 Cancels Original Sheet 8

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Handicapped Person (Cont’d)

Hearing - a person with binaural hearing impairment of 60% or higher on the basis of the procedure developed by the American Academy of Otolaryngology (A.A.O.) as set forth in “Guide for Conservation of Hearing in Noise” 38-43, A.A.O., 1973; “guides to the Evaluation of Permanent Impairment” 103-107, American Medical Association, 1971.

Speech - a person with 65% or higher of impairment on the basis of the procedure recommended by the American Medical Association’s Committee on Rating of Mental and Physical Impairment to evaluate speech impairment as to three categories: audibility, intelligibility and functional efficiency, as set forth in “Guides to the Evaluation of Permanent Impairment” 109-III, American Medical Association, 1971.

ICB

Individual Case Basis or Individual Contract Basis.

Interface

That point on the premises of the subscriber at which provision is made for connection of facilities provided by someone other than the Company to facilities provided by the Company.

InterLATA

Communication between two different LATAs.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 9 Cancels Original Sheet 9

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Interruption

The inability to complete calls, either incoming or outgoing or both, due to Company facilities malfunction or human errors.

IntraLATA

Communication within a Local Access Transport Area (LATA).

Link

The physical facility from the network interface on an end-user’s or carrier’s premises to the point of interconnection on the main distribution frame of the Company’s central office.

Local Access and Transport Area (LATA)

A geographic area established for the provision and administration of communications service. It encompasses one or more designated exchanges, which are grouped to serve common social, economic and other purposes.

Local Call

A call which, if placed by a customer over the facilities of the Company, is not rated as a toll call.

Local Calling Area

The area, consisting of one or more central office districts, within which a subscriber for exchange service may make telephone calls without a toll charge.

Local Service

Telephone exchange service within a local calling area.

Loop Start

Describes the signaling between the terminal equipment or PBX/key system interface and the Company’s switch. It is the signal requesting service.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 10 Cancels Original Sheet 10

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Loops

Segments of a line which extend from the serving central office to the originating and to the terminating point.

Messate Rate Service

A type of exchange service provided at a monthly rate with an additional charge for local calling based on the usage of the local network. One completed call is equal to one message.

Move

The disconnection of existing equipment at one location and reconnection of the same equipment at a new location in the same building or in a different building on the same premises.

Multiline Hunt

A method of call signaling by which a call placed to one number is subsequently routed to one or more alternative numbers when the called number is busy.

Network

Refers to the Company’s facilities, equipment, and services provided under this Tariff.

Network Service

Intrastate communications service providing one-way and/or two-way information transmissions originating from points within the State of Louisiana.

NOC

Not Offered Currently

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 11 Cancels Original Sheet 11

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Nonrecurring Charges (NRC)

The one-time charges for services or facilities, including but not limited to charges for construction, installation, administrative or special fees, for which the customer becomes liable at the time the Service Order is made or executed.

On-Net

Telecommunications services which are transported exclusively over facilities installed by the Company rather than the facilities of another carrier.

Port

A connection to the switching network with one or more voice grade communications channels, each with a unique network address (telephone number) dedicated to the customer. A port connects a link to the public switched network.

Presubscription-2

An arrangement whereby a customer may select and designate to the Company any Exchange Carrier it wishes to access, without an access code, for completing intraLATA toll calls. The selected Exchange Carrier is referred to as the End User's Primary Interexchange Carrier (PIC-2).

Private Branch Exchange Service

Service providing facilities for connecting central office trunks and tie lines to PBX stations, and for interconnecting PBX station lines by means of a switchboard or dial apparatus.

Rate Center

A geographic reference point with specific coordinates on a map used for determining mileage when calculating changes.

Recurring Charges (MRC)

The monthly charges to the customer for services, facilities and equipment, which continue for the agreed upon duration of the service.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 12 Cancels Original Sheet 12

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Referral Period

The time frame during which calls to a number which has been changed will be sent to a recording which will inform the caller of the new number.

Selective Routing (SR)

A feature that routes an E911 call from a Central Office to the designated primary PSAP based upon the identified number of the calling party.

Service Address

The service address is the location where the customer receives the Company provided service.

Service Commencement Date

The first day following the date on which the Company notifies the customer that the requested service or facility is available for use, unless extended by the customer’s refusal to accept service which does not conform to standards set forth in the Service Order or this Tariff, in which case the Service Commencement Date is the date of the customer’s acceptance of service. The parties may mutually agree on a substitute Service Commencement Date. A customer may not unreasonably refuse to accept service.

Service Order

The written request for dedicated services executed by the customer and the Company in the format devised by the Company. The signing of a Service Order by the customer and acceptance by the Company initiates the respective obligations of the parties as set forth therein and pursuant to this Tariff, but the duration of the service is calculated from the Service Commencement Date. Should a customer use the Company’s local exchange dedicated service without an executed Service Order, the Company will then request the customer to submit a Service Order.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 13 Cancels Original Sheet 13

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Shared

A facility or equipment system or subsystem that can be used simultaneously by several customers.

SONET or Synchronous Optical Network

A family of fiber-optic transmission rates from 51.84 Mbps to 13.22 Gbps. SONET is an optical interface standard that allows interworking of transmission products from multiple vendors.

Standard Network Interface

The point of connection between the customer and the Company’s services which are located at the customer's premises at a place deemed necessary by the Company in order to insure transmission quality and which is readily accessible to the customer.

Switched Access

A method for reaching the Company through the local switched network whereby the End User uses standard business or residential local lines.

Telecommunications Service Priority (TSP)

Denotes the regulatory, administrative, and operational system developed by the Federal Government to ensure priority provisioning and/or restoration of National Security Emergency Preparedness (NSEP) telecommunications services. The Federal Communications Commission defines NSEP telecommunications services as those services which are used to maintain a state of readiness or to respond to and manage any event or crisis, which causes or could cause harm to the population, damage to or loss of property, or degrades or threatens the NSEP posture of the United States.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 14 Cancels Original Sheet 14

2. GENERAL REGULATIONS

2.1 DEFINITIONS (Cont’d)

Termination Charge

The nonrecurring charge applicable when an agreement for service is terminated by the customer before the expiration of the minimum agreement period.

Toll Call

Any call extending beyond the local exchange of the originating caller which is rated on a toll schedule by the Company.

User

A customer, joint user, or any other person authorized by a customer to use service provided under this Tariff.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 15 Cancels Original Sheet 15

2. GENERAL REGULATIONS

2.2 UNDERTAKING OF THE COMPANY

2.2.1 SCOPE

The Company undertakes to furnish communications service pursuant to the terms of this Tariff in connection with the provision of local and interexchange voice or data communications between points within the State of Louisiana.

Customers and users may use services and facilities provided under this Tariff to obtain access to services offered by other service providers. The Company is responsible under this Tariff only for the services and facilities provided hereunder, and it assumes no responsibility for any service provided by any other entity that purchases access to the Company network in order to originate or terminate its own services, or to communicate with its own customers.

2.2.2 SHORTAGE OF EQUIPMENT OR FACILITIES

All service is subject to the availability of suitable facilities. The Company reserves the right to limit the length of communications or to discontinue furnishing services when necessary because of the lack of transmission medium capacity or because of any causes beyond its control.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 16 Cancels Original Sheet 16

2. GENERAL REGULATIONS

2.2 UNDERTAKING OF THE COMPANY (Cont’d)

2.2.3 TERMS AND CONDITIONS

A. Service is provided on the basis of a minimum period of at least one month, 24 hours per day. For the purpose of computing charges in this Tariff, a month is considered to have 30 days.

B. Customers may be required to enter into written Service Orders which shall contain or reference a specific description of the service ordered, the rates to be charged, the duration of the services, and the terms and conditions in this Tariff. Customers will also be required to execute any other documents as may be reasonably requested by the Company.

C. in any action between the parties to enforce any provision of this Tariff, the prevailing party shall be entitled to recover its legal fees and court costs from the non-prevailing party in addition to other relief a court may award.

D. This Tariff shall be interpreted and governed by the laws of the State of Louisiana, regardless of its choice of laws provision.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 17 Cancels Original Sheet 17

2. GENERAL REGULATIONS

2.2 UNDERTAKING OF THE COMPANY (Cont’d)

2.2.4 LIABILITY OF THE COMPANY

A. The liability of the Company for damages arising out of the furnishing of its Services, including but not limited to mistakes, omissions, interruptions, delays, or errors, or other defects, representations, or use of these services or arising out of the failure to furnish the service, whether caused by acts or omission, shall be limited to the extension of allowances for interruption as set forth in 2.6. The extension of such allowances for interruption shall be the sole remedy of the customer and the sole liability of the Company. The Company will not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages to customer as a result of any Company service, equipment or facilities, or the acts or omissions or negligence of the Company's employees or agents.

B. The Company shall not be liable for any delay or failure of performance or equipment due to causes beyond its control, including but not limited to: acts of God, fire, flood, explosion or other catastrophes; any law, order, regulation, direction, action, or request of the United States Government or any state and local governments having or claiming jurisdiction over the Company, or of any department, agency, commission, bureau, corporation, or other instrumentality of any one or more of these federal, state, or local governments, or of any civil or military authority; national emergencies; insurrections; riots; wars; unavailability of rights-of-way or materials; or strikes, lock-outs, work stoppages, or other labor difficulties when it does not involve the company's employees.

C. The Company shall not be liable for any act or omission of any entity furnishing to the Company or to the Company's customers facilities or equipment used for or with the services the Company offers.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 18 Cancels Original Sheet 18

2. GENERAL REGULATIONS

2.2 UNDERTAKING OF THE COMPANY 2.2.4 LIABILITY OF THE COMPANY (Cont’d)

D. The Company shall not be liable for any damages or losses due to the fault or negligence of the customer or due to the failure or malfunction of customer-provided equipment or facilities.

E. Explosive Atmosphere. The Company does not guarantee nor make any warranty with respect to installations it provides for use in an explosive atmosphere. The customer indemnifies and holds the Company harmless from any and all loss, claims, demands, suits, or other action, or any liability whatsoever, whether suffered, made, instituted, or asserted by any other party or person(s), and for any loss, damage, or destruction of any property, whether owned by the customer or others, caused or claimed to have been caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal presence, condition, location, or use of any installation so provided. The Company reserves the right to require each Business Customer to sign an agreement acknowledging acceptance of the provisions of this section 2.2.4.E. as a condition precedent to such installations.

F. The Company is not liable for any defacement of or damage to customer premises resulting from the furnishing of services or equipment on such premises or the installation or removal thereof, unless such defacement or damage is caused by negligence or willful misconduct of the Company's agents or employees.

LA2020-17

2. GENERAL REGULATIONS

2.2 UNDERTAKING OF THE COMPANY 2.2.4 LIABILITY OF THE COMPANY (Cont’d)

G. The Company shall be indemnified, defended and held harmless by the customer against any claim, loss or damage arising from customer's use of services, involving claims for libel, slander, invasion of privacy, or infringement of copyright arising from the customer's own communications.

H. THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, EXCEPT THOSE EXPRESSLY SET FORTH HEREIN.

I. Unauthorized Access and Hacking - Except for physical damage to Customer’s transmission facilities or Customer premise equipment directly caused by the Company’s negligence or willful misconduct, the Company is not responsible for unauthorized access to, or alteration, theft, or destruction of, Customer’s equipment, data, programs or other information through accident, wrongful means or any other cause while such information is stored on or transmitted across Company-provided network facilities or Customer premise equipment. Customer is responsible for any Company service or usage charges resulting from any such unauthorized access, unless a tariff, schedule or other written agreement expressly states otherwise.

J. Customer will defend and indemnify the Company, its affiliates, agents and contractors from all third party claims, liabilities, fines, penalties, costs and expenses, including reasonable attorneys’ fees, arising from or related to customer’s, customer’s end user’s or customer’s third-party provider(s)’ acts, omissions (including the failure to purchase or implement features that enable the receipt and transmission of direct-dial “911” calls or multi-line telephone system notifications), or failures of connectivity that impede, prevent or otherwise make inoperable the ability of the customer or its end users to directly dial “911” or to receive or transmit multi-line telephone system notifications, as required by law, in the United States.

LA2021-06

2. GENERAL REGULATIONS

2.2 UNDERTAKING OF THE COMPANY 2.2.4 LIABILITY OF THE COMPANY (Cont’d)

K. Customer will defend and indemnify the Company, its affiliates, agents and contractors from all third party claims, liabilities, fines, penalties, costs and (N) expenses, including reasonable attorneys’ fees, arising from or related to customer’s, customer’s end user’s or customer’s third-party provider(s)’ acts, omissions (including the failure to purchase or implement features that enable the receipt and transmission of direct-dial “911” calls or multi-line telephone system notifications), or failures of connectivity that impede, prevent or otherwise make inoperable the ability of the customer or its end users to directly dial “911” or to receive or transmit multi-line telephone system notifications, as required by law, in the United States.

(N)

LA2021-06

ISSUED: May 21, 2021 EFFECTIVE: June 1, 2021 ISSUED BY: Chantel Bosworth Director – Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 Local Exchange Services 2nd Revised Sheet 20

2. GENERAL REGULATIONS

2.2 UNDERTAKING OF THE COMPANY (Cont’d)

2.2.6 PROVISION OF EQUIPMENT AND FACILITIES

A. Except as otherwise indicated, Customer-provided station equipment at the Customer's premises for use in conjunction with this service shall be so constructed, maintained, and operated as to work satisfactorily with the facilities of the Company.

B. The Company shall not be responsible for the installation, operation, or maintenance of any Customer-provided communications equipment. Where such equipment is connected to service furnished pursuant to this Tariff, the responsibility of the Company shall be limited to the furnishing of services under this Tariff and to the maintenance and operation of such services in the proper manner. Subject to this responsibility, the Company shall not be responsible for:

1. the through transmission of signals generated by Customer-provided equipment or for the quality of, or defects in, such transmission; or the reception of signals by Customer-provided equipment; or

2. Network control signaling where such signaling is performed by Customer-provided Network control signaling equipment.

C. All multi-line telephone systems connected to the Company’s network on or after February 16, 2020, must be configured to allow direct “911” dialing by any end user and must be configured to send MLTS notifications as described in Section 2.4.1.C.6 (A). (T) D. Multiline telephone systems (“MLTS”) required to comply with C., preceding, must be capable of conveying the dispatchable location of a 911 caller to a public safety (N) answering point (“PSAP”) as described in Section 2.4.1.C.6 (B). | (N)

2.2.7 NON-ROUTINE INSTALLATION

At the customer's request, installation and/or maintenance may be performed outside the Company's regular business hours or in hazardous locations. In such cases, charges based on cost of the actual labor, material, or other costs incurred by or charged to the Company will apply. If installation is started during regular business hours but, at the customer's request, extends beyond regular business hours into time periods including, but not limited to, weekends, holidays, and/or night hours, additional charges may apply.

LA2021-06

2. GENERAL REGULATIONS

2.2 UNDERTAKING OF THE COMPANY (Cont’d)

2.2.8 SPECIAL CONSTRUCTION

Subject to the agreement of the Company and to all of the regulations contained in this Tariff, special construction of facilities may be undertaken on a reasonable efforts basis at the request of the customer. Special construction is that construction undertaken:

A. where facilities are not presently available, and there is no other requirement for the facilities so constructed;

B. of a type other than that which the Company would normally utilize in the furnishing of its services;

C. over a route other than that which the Company would normally utilize in the furnishing of its services;

D. in a quantity greater than that which the Company would normally construct;

E. on an expedited basis;

F. on a temporary basis until permanent facilities are available;

G. involving abnormal costs; or

H. in advance of its normal construction.

2.2.9 OWNERSHIP OF FACILITIES

Title to all facilities provided in accordance with this Tariff remains in the Company, its agents or contractors.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 22 Cancels Original Sheet 22

2. GENERAL REGULATIONS

2.3 PROHIBITED USES

A. The services the Company offers shall not be used for any unlawful purpose or for any use for which the Customer has not obtained all required governmental approvals, authorizations, licenses, consents, and permits.

B. The Company may require applicants for service who intend to use the Company's offering for resale and/or for shared use to file a letter with the Company confirming that their use of the Company's offering complies with relevant laws and regulations, policies, orders, and decisions.

C. The Company may require a Customer to immediately shut down its transmission if such transmission is causing interference to others.

D. A Customer, Joint User, or Authorized User may not assign, or transfer in any manner, the service or any rights associated with the service without the written consent of the Company. The Company will permit a Customer to transfer its existing service to another entity if the existing Customer has paid all charges owed to the Company for regulated Access Services. Such a transfer will be treated as a disconnection of existing service and installation of new service, and Nonrecurring installation charges as stated in this Tariff will apply.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 23 Cancels Original Sheet 23

2. GENERAL REGULATIONS

2.4 OBLIGATIONS OF THE CUSTOMER

2.4.1 GENERAL

The customer shall be responsible for:

A. the payment of all applicable charges pursuant to this Tariff;

B. Customer Premises Provisions

1. The Customer shall provide the personnel, power, and space required to operate all facilities and associated equipment installed on the premises of the Customer.

2. The Customer shall be responsible for providing Company personnel access to premises of the Customer at any reasonable hour for the purpose of testing the facilities or equipment of the Company.

C. Liability of the Customer

1. The Customer will be liable for damages to the facilities of the Company and for all incidental and consequential damages caused by the negligent or intentional acts or omissions of the Customer, its officers, employees, agents, invitees, or contractors where such acts or omissions are not the direct result of the Company's negligence or intentional misconduct.

LA2020-17

3. GENERAL REGULATIONS

2.4 OBLIGATIONS OF THE CUSTOMER 2.4.1 GENERAL C. Liability of the Customer (Cont’d)

4. To the extent caused by any negligent or intentional act of the Customer as described in Subsection A, preceding, the Customer shall indemnify, defend, and hold harmless the Company from and against all claims, actions, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, for: (1) any loss, destruction, or damage to property of any third party; (2) the death of or injury to persons, including, but not limited to, employees or invitees of either party; and (3) any liability incurred by the Company to any third party pursuant to this or any other Tariff of the Company, or otherwise, for any interruption of, interference to, or other defect in any service provided by the Company to such third party.

5. The Customer shall not assert any claim against any other customer or user of the Company’s services for damages resulting in whole or in part from or arising in connection with the furnishing of service under this Tariff including, but not limited to, mistakes, omissions, interruptions, delays, errors or other defects or misrepresentations, whether or not such other customer or user contributed in any way to the occurrence of the damages, unless such

damages were caused solely by the negligent or intentional act or omission of the other

customer or user and not by any act or omission of the Company. Nothing in this Tariff is

intended either to limit or to expand Customer’s right to assert any claims against third parties for damages of any nature other than those described in the preceding sentence.

6. Multi-Line Telephone Systems

(A) Pursuant to 47 CFR §9.16(b)(1) and (2), multi-line telephone systems connected to the (T) Company’s network which were manufactured, imported, sold, leased or installed after February 16, 2020 must be configured to:

● allow an end user to directly initiate a “911” call from any station equipped with dialing facilities, without dialing any additional digit, code, prefix, or post-fix, including any trunk-access code such as the digit 9, regardless of whether the user is required to dial such a digit, code, prefix, or post-fix for other calls, and

● provide MLTS notification to a central location at the facility where the system is installed or to another person or organization regardless of location, if the system is able to be configured to provide the notification without an improvement to the hardware or software of the system.

MLTS notification must (1) be initiated contemporaneously with the 911 call, provided that it is technically feasible to do so; (2) not delay the call to 911; and (3) be sent to a location where someone is likely to see or hear it.

Customers who connect multi-line telephone systems to the Company’s facilities must agree to defend and indemnify the Company for acts and omissions resulting in non-compliance, as described in Section 2.2.4.J. LA2021-06 ISSUED: May 21, 2021 EFFECTIVE: June 1, 2021 ISSUED BY: Chantel Bosworth Director – Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 Local Exchange Services Original Sheet 24.1

7. GENERAL REGULATIONS

2.4 OBLIGATIONS OF THE CUSTOMER 2.4.1 GENERAL C. Liability of the Customer (Cont’d) (N) 6. Multi-Line Telephone Systems (Cont’d)

(B) Pursuant to 47 C.F.R. § 9.16(b)(3), a person engaged in the business of installing MLTS may not install such a system in the United States unless it is configured such that it is capable of being programmed with and conveying the dispatchable location of the caller, as defined in 47 C.F.R. § 9.3, to the PSAP with 911 calls consistent with the requirements below. A person engaged in the business of managing or operating MLTS may not manage or operate such a system in the United States unless it is configured such that the dispatchable location of the caller, as defined in 47 C.F.R. §9.3, is conveyed to the PSAP with 911 calls consistent with the following requirements:

● On-premise fixed telephones associated with a MLTS must provide dispatchable location by January 6, 2021;

● No later than January 6, 2022, on-premise non-fixed telephones associated with a MLTS must provide dispatchable location where technically feasible, otherwise they shall provide dispatchable location based on end user manual update or on alternative location information as defined in 47 C.F.R. § 9.3;

● No later than January 6, 2022, off-premise non-fixed telephones associated with a MLTS must provide dispatchable location where technically feasible, otherwise they shall provide dispatchable location based on end user manual update, or enhanced location information which may be coordinate based and consisting of the best available location that can be obtained from any available technology or combination of technologies at reasonable cost.

● Additionally, providers of fixed telephony services shall provide automated dispatchable location with 911 calls beginning January 6, 2021 pursuant to 47 C.F.R. § 9.8. Providers of interconnected VoIP service must comply with the location requirements under 47 C.F.R. § 9.11(b)(iv) for non-fixed services as of January 6, 2022. Customers to DID Service capable of accessing 911 emergency services shall be responsible for providing automated dispatchable location information as defined in 47 C.F.R. § 9.3 and for maintaining the accuracy of that information for fixed services as of January 6, 2021 and for non-fixed services (N) where technically feasible as of January 6, 2022.

LA2021-06 ISSUED: May 21, 2021 EFFECTIVE: June 1, 2021 ISSUED BY: Chantel Bosworth Director – Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 Local Exchange Services Original Sheet 24.2

8. GENERAL REGULATIONS

2.4 OBLIGATIONS OF THE CUSTOMER 2.4.1 GENERAL

C. Liability of the Customer (Cont’d) (N)

6. Multi-Line Telephone Systems (Cont’d)

(B) Pursuant to 47 C.F.R. § 9.16(b)(3), a person engaged in … (Cont’d)

● Customers, particularly private switch owners, private branch exchange owners, and customers of DID service, may need to purchase additional features or services to comply with the dispatchable location provisions of RAY BAUM’s Act. Dispatchable location capability may require Customers to purchase private switch automatic location identification (PS/ALI) service from the Company or from a third-party provider.

(N)

LA2021-06

ISSUED: May 21, 2021 EFFECTIVE: June 1, 2021 ISSUED BY: Chantel Bosworth Director – Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 25 Cancels Original Sheet 25

2. GENERAL REGULATIONS

2.4 OBLIGATIONS OF THE CUSTOMER (Cont’d)

2.4.2 CLAIMS

With respect to any service or facility provided by the Company, customers shall indemnify, defend and hold harmless the Company from and against all claims, actions, damages, liabilities, costs and expenses, including reasonable attorneys' fees for:

A. any loss, destruction or damage to the property of the Company or any third party, or death or injury to persons, including, but not limited to, employees or invitees of either party, to the extent caused by or resulting from the negligent or intentional act or omission of the customer, its employees, agents, representatives or invitees; or

B. any claim, loss, damage, expense or liability for infringement of any copyright, patent, trade secret, or any proprietary or intellectual property right of any third party, arising from any act or omission by the customer, including, without limitation, use of the Company's services and facilities in a manner not contemplated by the agreement between the customer and the Company.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 26 Cancels Original Sheet 26

2. GENERAL REGULATIONS

2.5 CUSTOMER EQUIPMENT AND CHANNELS

2.5.1 STATION EQUIPMENT

A. Customer-provided terminal equipment on the premises of the Customer or other Authorized User, the operating personnel there, and the electric power consumed by such equipment shall be provided by and maintained at the expense of the Customer, Authorized User, or Joint User.

B. The Customer or other Authorized User is responsible for ensuring that Customer- provided equipment connected to Company equipment and facilities is compatible with such equipment and facilities. The magnitude and character of the voltages and currents impressed on Company-provided equipment and wiring by the connection, operation, or maintenance of such equipment and wiring shall be such as not to cause damage to the Company-provided equipment and wiring or injury to the Company's employees or to other persons. Any additional protective equipment required to prevent such damage or injury shall be provided by the Company at the Customer's expense.

2.5.2 INTERCONNECTION OF FACILITIES

In order to protect the Company's facilities and personnel and the services furnished to other customers by the Company from potentially harmful effects, the signals applied to the Company's service shall be such as not to cause damage to the facilities of the Company. Any special interface equipment necessary to achieve the compatibility between facilities of the Company and the channels or facilities of others shall be provided at the Customer's expense.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 27 Cancels Original Sheet 27

2. GENERAL REGULATIONS

2.5 CUSTOMER EQUIPMENT AND CHANNELS (Cont’d)

2.5.3 INSPECTIONS

A. The Company may, upon notification to the Customer, at a reasonable time, make such tests and inspections as may be necessary to determine that the requirements regarding the equipment and interconnections are being complied with in respect to the installation, operation and maintenance of Customer-provided equipment and in the wiring of the connection of Customer channels to Company-owned facilities.

B. If the protective requirements in connections with Customer provided equipment are not being complied with, the Company may take such action as necessary to protect its facilities and personnel and will promptly notify the Customer by registered mail in writing of the need for protective action. In the event that the Customer fails to advise the Company within 10 days after such notice is received or within the time specified in the notice that corrective action has been taken, the Company may take whatever additional action is deemed necessary, including canceling service, to protect its facilities and personnel from harm. The Company will upon request 24 hours in advance provide Customer with a statement of technical parameters that the Customer's equipment must meet.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 28 Cancels Original Sheet 28

2. GENERAL REGULATIONS

2.6 PAYMENT ARRANGEMENTS

2.6.1 PAYMENT FOR SERVICE

A. Charges Due

Charges for local exchange service and facilities are billed in advance. Payment is due as required by statute or state administrative rules. All bills are payable by any means mutually acceptable to the customer and the Company. Failure to receive a bill does not exempt the customer from prompt payment of their account. The customer is held responsible for all charges for local exchange service and facilities furnished at the customer's request.

The Company shall utilize credit policies and reasonable and equitable methods in its debt collection practices as specified by state and federal government regulations.

B. Special Taxes, Fees, Charges

Any sales, use, privilege, excise, franchise or occupation tax, costs of furnishing service without charge or similar taxes or impositions now or hereafter levied by the Federal, State, or Local government or any political subdivision or taxing authority thereof may be billed by the Company to its local exchange customers on a pro rata basis in the areas wherein such taxes, impositions or other charges shall be levied against the Company, or may require collection of such taxes, fees and charges by the Company.

2.6.2 BILLING AND COLLECTION OF CHARGES

The Customer is responsible for payment of all charges incurred by the Customer or other users for services and facilities furnished to the Customer by the Company.

A. Nonrecurring Charges are due and payable within 30 days after the date of the invoice.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 29 Cancels Original Sheet 29

2. GENERAL REGULATIONS

2.6 PAYMENT ARRANGEMENTS 2.6.2 BILLING AND COLLECTION OF CHARGES (Cont’d)

B. The Company shall present invoices for Recurring Charges monthly to the Customer, in advance of the month in which service is provided, and Recurring Charges shall be due and payable within 30 days after the date of the invoice. When billing is based upon Customer usage, usage charges will be billed monthly for the preceding billing period.

C. When service does not begin on the first day of the month, or end on the last day of the month, the charge for the fraction of the month in which service was furnished will be calculated on a pro rata basis. For this purpose, every month is considered to have 30 days.

D. Billing of the Customer by the Company will begin on the Service Commencement Date, which is the day on which the Company notifies the Customer that the service or facility is available for use, except that the Service Commencement Date may be postponed by mutual agreement of the parties, or if the service or facility does not conform to standards set forth in this Tariff or the Service Order. Billing accrues through and includes the day that the service, circuit, arrangement or component is discontinued.

If any portion of the payment is received by the Company after the date due, or if any portion of the payment is received by the Company in funds which are not immediately available upon presentment, then a late payment penalty shall be due to the Company. A bill is not considered past due until 20 days after the billing date. The maximum late payment penalty shall be 5%. The Company will not charge a late fee on a previously unpaid late fee.

E. The Customer will be assessed a charge of $20 for each check submitted by the Customer to the Company that a financial institution refuses to honor.

F. If service is disconnected by the Company in accordance with Section 4.6.4 following and later reinstalled, service will be subject to all applicable installation charges. If service is suspended by the Company and later restored, service will be subject to all applicable restoration charges. The reconnection fee is $25.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 30 Cancels Original Sheet 30

2. GENERAL REGULATIONS

2.6 PAYMENT ARRANGEMENTS (Cont’d)

2.6.3 ADVANCE PAYMENTS

To safeguard its interests, the Company may require a Customer to make an Advance Payment before services and facilities are furnished. The Advance Payment will not exceed an amount up to one month of estimated monthly usage charges. In addition, where special construction is involved, the Advance Payment may also include an amount equal to the estimated Nonrecurring Charges for the special construction and Recurring Charges (if any) for a period to be set between the Company and the Customer. The Advance Payment will be credited to the Customer's initial bill. An Advance Payment may be required in addition to a deposit.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 31 Cancels Original Sheet 31

2. GENERAL REGULATIONS

2.6 PAYMENT ARRANGEMENTS (Cont’d)

2.6.4 DEPOSITS

A. To safeguard its interests, the Company may require a Customer to make a deposit to be held as a guarantee for the payment of charges in accordance with the Rules and Regulations Governing Public Utility Service of the Louisiana Public Service Commission. A deposit does not relieve the Customer of the responsibility for the prompt payment of bills on presentation. The deposit will not exceed an amount equal to:

1. two months' charges for a service or facility which has a minimum payment period of one month; or

2. the charges that would apply for the minimum payment period for a service or facility which has a minimum payment period of more than one month; except that the deposit may include an additional amount in the event that a termination charge is applicable.

B. A deposit may be required in addition to an Advance Payment.

C. When a service or facility is discontinued, the amount of a deposit, if any, will be applied to the Customer's account and any credit balance remaining will be refunded. Before the service or facility is discontinued, the Company will, in accordance with the Rules and Regulations Governing Public Utility Service of the Louisiana Public Service Commission, return the deposit or credit it to the Customer's account. If the amount of the deposit is insufficient to cover the balance due to the Customer's account, the Company retains the right to collect any amounts owing after the deposit has been applied plus any costs related to the collection of any remaining balance.

D. Deposits held will accrue interest at a rate of 5% per annum when retained for more than 6 months as determined by the Commission's General Order dated September 17, 1991, without deductions for any taxes on such deposits. Interest will not accrue on any deposit after the date on which reasonable effort has been made to return it to the Customer.

E. Deposits will not exceed 2 1/2 times the average monthly bill.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 32 Cancels Original Sheet 32

2. GENERAL REGULATIONS

2.6 PAYMENT ARRANGEMENTS (Cont’d)

2.6.5 DISCONTINUANCE OF SERVICE FOR CAUSE

A. The Company may terminate service, with notice, for the following reason:

1. Nonpayment

a. Any sum due the Company beyond the payment due date.

B. The Company may disconnect without notice for the following reasons:

1. Fraudulent Service

If the Company determines service was obtained fraudulently or without the authorization of the Company or is being used for, or suspected of being used for, fraudulent purposes.

2. If a safety condition exists that is immediately dangerous or hazardous to life, physical safety, or property.

3. Upon order by an appropriate court, the Commission or any other duly authorized public authority.

4. If service, having been properly disconnected, has been restored by someone not authorized by the Company and the original cause for disconnect has not been cured.

5. Violation of any Commission rule or effective tariff(s) that may adversely affect the safety of any person or the integrity of the Company’s service.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 33 Cancels Original Sheet 33

2. GENERAL REGULATIONS

2.6 PAYMENT ARRANGEMENTS 2.6.5 DISCONTINUANCE OF SERVICE FOR CAUSE B. The Company may disconnect without notice for the following reasons: (Cont’d)

6. Failure to comply with municipal ordinances or other laws pertaining to telecommunications service that may adversely affect the safety of any person or the integrity of the Company’s service.

7. Failure of the customer to permit the Company reasonable access to its facilities or equipment.

C. Notice of Suspension

In the event it becomes necessary for service to be discontinued to a customer for nonpayment, a written notice, in accordance with state rules or laws, will be given advising the customer of the amount due and the date by which the same must be paid. If the customer fails to pay or make suitable arrangements for payment by said due date, the Company may suspend the service or discontinue the service and remove any or all of its equipment from the customer's premises.

2.6.6 CANCELLATION OF APPLICATION FOR SERVICE

Pursuant to the Commission's Telecommunications Providers Rules (TPR), Rule 6.17.A, Customers desiring to terminate service shall provide the Company a minimum of five days written notice, The five days notice begins when the Customer telephones the Company; the Customer personally informs the local business office; or three days after the Customer has mailed the notice to the Company.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 34 Cancels Original Sheet 34

2. GENERAL REGULATIONS

2.6 PAYMENT ARRANGEMENTS (Cont’d)

2.6.7 BILLING DISPUTES

A. General

All bills are presumed accurate, and shall be binding on the Customer unless notice of the disputed charge(s) is received by the Company within 90 days (commencing five days after such bills have been mailed or otherwise rendered per the Company's normal course of business). For the purposes of this section, "notice" is defined as written notice to the Company, containing sufficient documentation to investigate the dispute, including the account number under which the bill has been rendered, the date of the bill, and the specific items on the bill being disputed.

B. Late Payment Charge

1. The undisputed portions of the bill must be paid by the payment due date to avoid assessment of a late payment charge on the undisputed amount as provided in this Tariff.

2. In the event that a billing dispute is resolved by the Company in favor of the Customer, any disputed amount withheld pending resolution of the billing dispute shall not be subject to the late payment charge.

3. In the event that a billing dispute is resolved in favor of the Company, the Customer shall pay the late payment charge.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203

CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 35 Cancels Original Sheet 35

2. GENERAL REGULATIONS

2.6 PAYMENT ARRANGEMENTS 2.6.7 BILLING DISPUTES (Cont’d)

C. Adjustments or Refunds to the Customer

1. In the event that the Company resolves the billing dispute in favor of a Customer who has withheld payment of the disputed amount pending resolution of the disputed bill, the Company will credit the Customer's account for the disputed amount in the billing period following the resolution of the dispute.

2. In the event that the Company resolves the billing dispute in favor of a Customer who has paid the total amount of the disputed bill, the Company will credit the Customer's account for any overpayment by the Customer in the billing period following the resolution of the dispute.

3. In the event that the Company resolves the billing dispute in favor of a Customer who has paid the total amount of the disputed bill but canceled the service, the Company will issue a refund of any overpayment by the Customer.

4. All adjustments or refunds provided by the Company to the Customer at the Customer's request, or provided by the Company to the Customer by way of compromise of a billing dispute, and which are accepted by the Customer, are final and constitute full satisfaction, settlement, and/or compromise of all of the Customer's claims for the billing period for which the adjustment or refund was issued.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 36 Cancels Original Sheet 36

2. GENERAL REGULATIONS

2.6 PAYMENT ARRANGEMENTS 2.6.7 BILLING DISPUTES (Cont’d)

D. Unresolved Billing Disputes

In the case of a billing dispute between the Customer and the Company for service furnished to the Customer, which cannot be settled to the mutual satisfaction of the Customer and the Company, the Customer has up to 90 days (commencing five days after such bills have been mailed or otherwise rendered per the Company's normal course of business) to take the following course of action.

1. First, the Customer may request and the Company will provide an in-depth review of the disputed amount.

2. Second, if after investigation and review by the Company, a disagreement remains as to the disputed amount, the Customer may file an appropriate complaint with:

Louisiana Public Service Commission Post Office Box 91154 Baton Rouge, LA 70821

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 37 Cancels Original Sheet 37

2. GENERAL REGULATIONS

2.6 PAYMENT ARRANGEMENTS (Cont’d)

2.6.8 CUSTOMER OVERPAYMENTS

The Company will provide interest on customer overpayments that are not refunded within 30 days of the date the Company receives the overpayment. An overpayment is considered to have occurred when payment in excess of the correct charges for service is made because of erroneous Company billing. The customer will be issued reimbursement for the overpayment, plus interest, or, if agreed to by the customer, credit for the amount will be provided on the next regular Company bill. The rate of interest shall be the greater of the customer deposit interest rate or the Company's applicable Late Payment Charge.

Interest shall be paid from the date when overpayment was made, adjusted for any changes in the deposit rate or late payment rate, and compounded monthly, until the date when the overpayment is refunded. The date when overpayment is considered to have been made will be the date on which the customer's overpayment was originally recorded to the customer's account by the Company.

2.7 ALLOWANCES FOR INTERRUPTIONS IN SERVICE

2.7.1 GENERAL

A. A credit allowance will be given when service is interrupted, except as specified below. A service is interrupted when it becomes inoperative to the Customer, e.g., the Customer is unable to transmit or receive, because of a failure of a component furnished by the Company under this Tariff.

B. An interruption period begins when the Customer reports a service, facility or circuit to be inoperative and, if necessary, releases it for testing and repair. An interruption period ends when the service, facility or circuit is operative.

C. If the Customer reports a service, facility or circuit to be interrupted but declines to release it for testing and repair, the service, facility or circuit is considered to be impaired but not interrupted. No credit allowances will be made for a service, facility or circuit considered by the Company to be impaired.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 38 Cancels Original Sheet 38

2. GENERAL REGULATIONS

2.7 ALLOWANCES FOR INTERRUPTIONS IN SERVICE (Cont’d)

2.7.2 LIMITATIONS OF ALLOWANCES

No credit allowance will be made for any interruption in service:

A. Due to the negligence of or noncompliance with the provisions of this Tariff by any person or entity other than the Company, including, but not limited to, the Customer or other common carriers connected to the service of the Company;

B. Due to the failure of power, equipment, systems, connections or services not provided by the Company;

C. Due to circumstances or causes beyond the control of the Company;

D. During any period in which the Company is not given full and free access to its facilities and equipment for the purposes of investigating and correcting interruptions;

E. During any period in which the Customer continues to use the service on an impaired basis;

F. During any period when the Customer has released service to the Company for maintenance purposes or for implementation of a Customer order for a change in service arrangements;

G. That occurs or continues due to the Customers failure to authorize replacement of any element of special construction; and

H. That was not reported to the Company within 30 days of the date that service was affected.

LA2020-17

ISSUED: November 23, 2020 EFFECTIVE: December 3, 2020 ISSUED BY: Chantel Bosworth Director - Government Operations CenturyLink 100 CenturyLink Drive Monroe, LA 71203 CenturyLink Communications, LLC Louisiana Tariff No. 1 d/b/a Lumen Technologies Group Section 2 (C) Local Exchange Services 1st Revised Sheet 39 Cancels Original Sheet 39

2. GENERAL REGULATIONS

2.7 ALLOWANCES FOR INTERRUPTIONS IN SERVICE (Cont’d)

2.7.3 USE OF ANOTHER MEANS OF COMMUNICATIONS

If the Customer elects to use another means of communications during the period of interruption, the Customer must pay the charges for the alternative service used.

2.7.4 LIMITATIONS OF ALLOWANCES