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Integrated Mobility KEOLIS DOWNER Integrated mobility KEOLIS DOWNER We are Australia’s largest and automated metros, Keolis Downer’s technology and multi-modal operator operates all transport modes partnerships offer innovative combining world-class and develops new forms of solutions that bring increased operational capabilities with shared and customised mobility availability, improved reliability a deep understanding of local to answer local needs. With and reduced costs. needs. We have a unique operations in sixteen countries Our success is built on our ability to integrate With a unified approach and whole-of-life insight by across five continents, Keolis commitment to safety and all mobility modes and to partner with local combining the planning and operates and maintains more operational performance, transport authorities to deliver solutions operating capability of Keolis kilometres of light rail network “ Keolis Downer has operated that are adapted to community needs and with the engineering, asset and carries more passengers and maintained Yarra Trams management and rolling stock than any other company. that encourage the use of public transport.” in Melbourne and G:link on capabilities of Downer. Downer is the leading provider of the Gold Coast. In addition, David Franks Keolis leads the way in public integrated services in Australia Keolis Downer is a leading CEO, Keolis Downer transport, partnering with and New Zealand. Downer bus operator with large- public decision makers to make designs, builds and sustains scale operations in Western shared mobility an asset for assets, infrastructure and Australia, South Australia and cities and local communities. facilities and has a rich history Queensland, and is the operator Internationally recognised as dating back over 150 years. of the new integrated public the leading operator of trams transport system in Newcastle. CONTENTS Keolis Downer operations in Australia Hornibrook Buslines Integrated mobility: KEOLIS DOWNER WORLD’S LARGEST LIGHT RAIL NETWORK Path Transit G:Link Dial a Ride SUPPORTING URBAN TRANSFORMATION AND RENEWAL Newcastle Transport Key CONNECTING COMMUNITIES SouthLink / LinkSA On Demand Autonomous Transport Vehicle Autonomous Vehicle Keroride Sydney SEAMLESS JOURNEYS FLEX Yarra Trams trial SOP (2 locations) Bus Light Ferry Rail KEOLIS DOWNER Since 2009, Keolis Downer has We make public transport We deliver a door- We will leave a Diversity and inclusion is worked alongside Australian the first choice to-door experience positive legacy about removing barriers to public transport authorities ensure people enjoy full The trend towards urbanisation through integrated We are focused on delivering to understand and deliver participation in a safe and and to larger, more complex transport networks sustainable outcomes that their vision for the future respectful environment. cities has added new urgency to leave a positive legacy for while ensuring day-to-day Our role as a transport operator By encouraging and the challenge of getting urban our community. operational excellence. has moved beyond a single celebrating a diverse and mobility right. mode to take a broader view Our Zero Harm approach inclusive workplace, we Why Keolis Downer? All modes of transport, from as a journey integrator. This ensures optimal safety for our will better reflect the walking to the private car and role will naturally continue to people, our customers and our communities we serve. • We are world leaders in mass transit, have an important evolve to the transport operator community. mass transit (light rail and role to play in modern cities. becoming an urban integrator. driverless metros) Our determination goes further However, our aspiration is to of We place ourselves in our to ensure we can deliver a real 22.8% • We have strong local provide a quality of customer customers’ shoes to walk with and lasting positive change to employees at foundations and committed experience that elevates public them on every step of their the communities within which to delivering on our promises. transport to being the first choice journey from door-to-door. we operate. Yarra Trams • Best in class in network for travellers. We travel with our customers design, customer-driven The community should be are women Keolis Downer operates the every step of the way and integrated multimodal confident to use our services only integrated multi-modal through the role of transport operations – we “Think Like because they are safe, meet network in Newcastle (NSW) to applications, on smartphones a Passenger”, ensuring our their transit needs and be managed by a single operator. and other devices, journey customer’s entire door-to- are delivered in a manner The network includes buses, On planners and wayfinding. door journey is seamless that is commercially and Demand transport, light rail, Through partnerships with and making public transport environmentally sustainable. ferries and autonomous vehicles. other industry leaders and the their first choice. Our operational expertise and use of big data, we can create Melbourne’s tram network is • We value long term proven network planning capacity powerful new ways to ensure now using energy generated partnerships with our allows us to plan, develop and our customers are informed by solar panels, thanks to two customers and employees operate transport networks in through-out their journey. Victorian solar farms. cities and regions. Our insight via open and honest “We are a proud industry leader into journey planning, customer “Customers do not think about interaction and engagement. in workforce diversity, most information, fare policy and modes of transport, only their • We have strong innovation particularly in promoting the collection, and network planning journey. We need to make this capabilities, drawing from role of women within the allows us to complement our as seamless as possible.” both our shareholders and transport sector.” Every passenger clients’ expectations and our our ability to build strategic customers’ ambitions’. partnerships. should feel as though By enhancing the customer experience, delivering services the network was built that are safe and reliable and with them in mind. embracing innovation, we can change the way people use to travel and increase the use of shared mobility. Integrated urban mobility 4 WORLD’S LARGEST LIGHT RAIL NETWORK Through Keolis Group we bring the experience of being the world’s largest light rail operator. The Group operates light rail in 21 cities on three continents. To the world, trams are the face It is crucial to us that despite of Melbourne. As the custodian the diversity of passengers, of the Yarra Trams network we every customer feels that our have a critical role in the city and service is designed with them in in the hearts of Melbournians. mind. That is the very essence of our Think Like a Passenger While the tram network is philosophy, which was first fundamental to the identity of developed for and delivered by the city, it is also fundamental our Yarra Trams operation. to the way people travel. Yarra Trams is a heavy lifter, delivering As the oldest continually more than 200 million passenger operating electric tramway trips each year. in the world, the stewardship of the network assets is a The network is an essential major focus. We have brought service to the residents and a view of technical asset tourists of one of the world’s management to ensure a most liveable cities. customer-orientated approach Yarra Trams is the primary mode to delivering engineering of public transport for inner quality. Working with the suburban residents, connecting Victorian Government, we have Melbournians with employment, overseen a major investment social, cultural and educational in the modernisation of the opportunities and choices. network through the rollout of the E-Class tram, the ongoing However, trams do not work refurbishment and overhaul alone. Trams provide vital of the existing tram fleet, connections with train and SNAPSHOT upgrades to tram stop across bus services, creating one of Transport is the foundation of YARRA TRAMS the city and a substantial the largest and most complex program of maintenance and modern cities and economies. We transport networks in the world. • 475+ trams renewal of infrastructure across • 2000+ employees We strive to make public the network. create communities by bringing transport the first choice for • 250km double track “Yarra Trams is the world’s our customers whatever their people together and connecting largest tram network, with the • 5,000 services a day reason to travel. frequency of trams travelling people to jobs and businesses. • 200 million passenger on Swanston Street making trips a year it the busiest corridor in the world.” Integrated urban mobility 6 SUPPORTING URBAN TRANSFORMATION AND RENEWAL Modern, high capacity transport shapes cities, influencing where people live and work, and their spending habits. The introduction of light rail to the Gold Coast has been integral to new investment and the economic rebound of the region. Keolis Downer is part of G:link: a star performer the GoldlinQ public-private during the 2018 partnership, which in 2011, Commonwealth Games was selected by Queensland’s Department of Transport During the Games, the G:link and Main Roads to operate carried more that 1.1 million and maintain the G:link tram passengers, nearly four times network for 18 years. the average. Since beginning operations in The tram operated 24/7, with 2014, G:link has performed services
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