Integrated mobility DOWNER

We are Australia’s largest and automated metros, ’s technology and multi-modal operator operates all transport modes partnerships offer innovative combining world-class and develops new forms of solutions that bring increased operational capabilities with shared and customised mobility availability, improved reliability a deep understanding of local to answer local needs. With and reduced costs. needs. We have a unique operations in sixteen countries Our success is built on our ability to integrate With a unified approach and whole-of-life insight by across five continents, Keolis commitment to safety and all mobility modes and to partner with local combining the planning and operates and maintains more operational performance, transport authorities to deliver solutions operating capability of Keolis kilometres of light rail network “ Keolis Downer has operated that are adapted to community needs and with the engineering, asset and carries more passengers and maintained Yarra management and rolling stock than any other company. that encourage the use of public transport.” in and G:link on capabilities of Downer. Downer is the leading provider of the Gold Coast. In addition, David Franks Keolis leads the way in public integrated services in Australia Keolis Downer is a leading CEO, Keolis Downer transport, partnering with and New Zealand. Downer operator with large- public decision makers to make designs, builds and sustains scale operations in Western shared mobility an asset for assets, infrastructure and Australia, South Australia and cities and local communities. facilities and has a rich history Queensland, and is the operator Internationally recognised as dating back over 150 years. of the new integrated public the leading operator of trams transport system in Newcastle.

CONTENTS Keolis Downer operations in Australia

Hornibrook Buslines Integrated mobility: KEOLIS DOWNER

WORLD’S LARGEST LIGHT RAIL NETWORK G:Link

Dial a Ride SUPPORTING URBAN TRANSFORMATION AND RENEWAL

Newcastle Transport Key CONNECTING COMMUNITIES SouthLink / LinkSA

On Demand Autonomous Transport Vehicle

Autonomous Vehicle Keroride Sydney SEAMLESS JOURNEYS FLEX trial SOP (2 locations) Bus Light Ferry Rail 4 Integrated urban mobility KEOLIS DOWNER • • • • • Why Keolis Downer? operational excellence. while ensuringday-to-day their visionforthefuture to understandanddeliver public transportauthorities worked alongsideAustralian Since 2009,Keolis Downerhas

partnerships. our abilitytobuildstrategic both ourshareholdersand capabilities, drawingfrom We havestronginnovation interaction andengagement. via openandhonest customers andemployees partnerships withour We valuelongterm their firstchoice. and makingpublictransport door journeyisseamless customer’s entiredoor-to- a Passenger”, ensuringour operations –we“ThinkLike and integratedmultimodal design, customer-driven Best inclassnetwork to deliveringonourpromises. foundations andcommitted We havestronglocal driverless metros) mass transit(lightrailand We areworldleadersin shared mobility. travel andincreasetheuse of change thewaypeopleuse to embracing innovation,we can that aresafeandreliable experience, deliveringservices By enhancingthecustomer customers’ ambitions’. clients’ expectations andour allows ustocomplementour collection, andnetworkplanning information, farepolicyand into journeyplanning,customer cities andregions.Ourinsight operate transportnetworksin allows ustoplan,developand proven networkplanningcapacity Our operational expertise and ferries andautonomousvehicles. Demand transport,lightrail, The networkincludesbuses,On be managedbyasingleoperator. network inNewcastle(NSW)to only integratedmulti-modal Keolis Downeroperatesthe for travellers. transport tobeingthefirstchoice experience thatelevatespublic provide aqualityofcustomer However, ouraspirationisto role toplayinmoderncities. mass transit,haveanimportant walking totheprivatecarand All modesoftransport,from mobility right. the challengeofgettingurban cities hasaddednewurgencyto and tolarger, morecomplex The trendtowardsurbanisation the firstchoice We make publictransport as seamlesspossible.” journey. We needtomake this modes oftransport,only their “Customers donotthinkabout through-out theirjourney. our customersareinformed powerful newwaystoensure use ofbigdata,wecancreate other industryleadersandthe Through partnershipswith planners andwayfinding. and otherdevices,journey applications, onsmartphones through theroleoftransport every stepoftheway We travelwithourcustomers journey fromdoor-to-door. them oneverystepoftheir customers’ shoestowalkwith We placeourselves inour becoming anurbanintegrator. evolve to the transport operator role willnaturally continueto as ajourneyintegrator. This mode totake abroaderview has movedbeyondasingle Our roleasatransportoperator transport networks through integrated to-door experience We deliveradoor- transport sector.” role ofwomenwithinthe particularly inpromotingthe in workforcediversity, most “We are aproudindustryleader Victorian solarfarms. by solarpanels,thankstotwo now usingenergygenerated Melbourne’s tramnetworkis environmentally sustainable. that iscommercially and are deliveredinamanner their transitneedsand because theyaresafe,meet confident touseourservices The communityshouldbe we operate. the communitieswithinwhich and lastingpositivechangeto to ensurewecandeliverareal Our determinationgoesfurther community. people, ourcustomersand ensures optimalsafetyforour Our Zero Harmapproach our community. leave apositivelegacyfor sustainable outcomesthat We arefocusedondelivering positive legacy We willleavea 22.8% communities weserve. will betterreflectthe inclusive workplace,we celebrating adiverseand By encouragingand respectful environment. participation inasafeand ensure peopleenjoyfull about removingbarriersto Diversity andinclusionis are women Yarra Trams employees at of with them in mind. the networkwas built should feelasthough Every passenger 6 Integrated urban mobility WORLD’S LARGESTLIGHTRAILNETWORK reason totravel. our customerswhatevertheir transport thefirstchoicefor We strivetomake public transport networksin the world. the largestandmostcomplex bus services,creatingoneof connections withtrainand alone. Trams providevital However, tramsdonotwork opportunities andchoices. social, cultural andeducational Melbournians withemployment, suburban residents,connecting of publictransportforinner Yarra Trams istheprimarymode most liveablecities. tourists ofonetheworld’s service totheresidentsand The networkisanessential trips eachyear. more than200millionpassenger Trams isaheavylifter, delivering to thewaypeopletravel.Yarra the city, itisalsofundamental fundamental totheidentityof While thetramnetworkis in theheartsof Melbournians. have acriticalroleinthecityand of theYarra Trams networkwe of Melbourne.Asthecustodian To theworld,tramsareface rail in21citiesonthreecontinents. world’s largestlightrailoperator. TheGroupoperateslight Through Keolis Groupwebringtheexperience ofbeingthe the world.” it thebusiest corridorin on SwanstonStreetmaking frequency oftramstravelling largest tramnetwork,with the “Yarra Trams istheworld’s the network. renewal ofinfrastructureacross program ofmaintenanceand the cityandasubstantial upgrades totramstopacross of theexisting tramfleet, refurbishment andoverhaul the E-Classtram,ongoing network throughtherolloutof in themodernisationof overseen amajorinvestment Victorian Government,wehave quality. Working withthe to deliveringengineering customer-orientated approach management toensurea a viewoftechnicalasset major focus.We havebrought of thenetworkassetsisa in theworld,stewardship operating electrictramway As theoldestcontinually our Yarra Trams operation. developed foranddeliveredby philosophy, whichwasfirst of ourThinkLike aPassenger mind. Thatistheveryessence service isdesignedwiththemin every customerfeelsthatour the diversityofpassengers, It iscrucialtousthatdespite

people tojobs and businesses. people together andconnecting create communities bybringing modern citiesandeconomies. We Transport isthe foundationof YARRA TRAMS • • • • • SNAPSHOT

trips a year 200 millionpassenger 5,000 servicesaday 250km doubletrack 2000+ employees 475+ trams

REVITALISING CITIES G:link • • • • • • • SNAPSHOT

transport use 50% increase in public highway congestion 5% reductionin 195 employees carried peryear 10+ millionpassengers 18 lightrailvehicles 20 kmnetwork 19 stations

Over urban growthandrenewal. laid thebedrockforaperiodof tourist strip,thelightrailhas solution forthecarcongested As wellasamasstransit system inGoldCoast. central partofthetransport G:link isnow20.3kmanda in Queensland. transport solutionfortravellers providing anintegrated through Helensvalestation, with trainservicestoBrisbane allowing passengerstoconnect months earlierthanplanned, extension waslaunchedtwo December 2017,the7.3km satisfaction in2018.In punctuality and90%customer highly withresults of99.98% 2014, G:linkhasperformed Since beginningoperationsin network for18years. and maintaintheG:linktram and MainRoads tooperate Department ofTransport was selectedbyQueensland’s partnership, whichin2011, the GoldlinQpublic-private Keolis Downerispartof to newinvestmentandtheeconomicreboundofregion. introduction oflightrailtotheGoldCoasthasbeenintegral where peopleliveandwork,theirspendinghabits.The Modern, highcapacitytransportshapescities,influencing and punctuality TRANSFORMATION ANDRENEWAL SUPPORTING URBAN Image supplied by TransLink. by supplied Image 99% reliability Gold Coast. legacy fortheresidentsof the Gamesandleavesalasting hub thatwascrucialduring seamless multimodaltransport Helensvale stationcreateda Connecting thelightrailto clean facilities. maintain infrastructureand vehicles, managecrowds, and maintainthelightrail to helpcustomers,operate more than350extra staff Keolis Downerhiredandtrained minutes duringpeakperiods. services runningeverysix The tramoperated24/7,with the average. passengers, nearly fourtimes carried morethat1.1million During theGames,G:link Commonwealth Games during the2018 G:link: astarperformer

9 Integrated urban mobility 10 Integrated urban mobility CONNECTING COMMUNITIES expectations ofourclient. the communityand matched totheneedsof world-class transportnetworks knowledge andtodevelop tool allowsustolocaliseour The Neolisnetworkplanning transport networks. best practiceformodern to developandinstitutionalise patterns, wehavebeenable lifestyles andmobility unique researchintochanging Through Keoscopie, our transport network. realise asharedvisionforthe and toworkcollaboratively to customers andthecommunity, commitment tounderstandour We prideourselves onour and regions. in lowerdensity, outersuburbs provide analternative tothecar public transportservicesand in urbanareas,ensurereliable growth ofpublictransportusage operations, busescansupport mature networkplanningand of thecommunity. Through changing needsandexpectations transport networkmatchesthe an opportunitytoensurethe The flexibility ofbusesprovides with over23,000vehicles. operators inAustralia.Keolis isoneofthelargestbus,coachand BRT operatorsinthe world We areoneoftheworld’slargestandmostsuccessfulbus,coachOnDemandtransport Beaches). services intheNorthern in July 2019onOnDemand 4,500 inJuly 2018to18,000 numbers byalmost400%(from successfully grownpassenger From inception,wehave experience tocustomers. provide thebestpossible technology evolutionsto innovating andmonitoring . We areconstantly in Newcastle,Sydneyand autonomous vehicletrials We alsomanageseveral are stillgrowing. Sydney andpatronagefigures 200,000 passengertripsin we havedeliveredmorethan After 20monthsofoperations, Newcastle andSydney. Transport servicesinNSW, in We operateseveralOnDemand people tousepublictransport. mile iskey tobringingmore The firstandlastconnectivity Australia. Europe, North Americaand is provenandwasusedacross Our networkplanningcapacity in 4States 1,200 More than certification. 55001 AssetManagement in AustraliatoobtaintheISO first andonly buscompany operations in WA, becamethe In 2018,Path Transit, our part oftheirdaily journey. choose tomake publictransport fundamental toensuringpeople day operational excellence is delivery ofconsistentday-to- we understandthatthe offer isthefirststep,however Designing therighttransport • • • • HORNIBROOK BUSLINES • • • • LINKSA • • • • SOUTHLINK As of 1st January 2020 • • • • PATHTRANSIT SNAPSHOT

4 depots 92 buses school busservices Major providerofrouteand operator inGreater Brisbane Major Metropolitanbus 4 depots 185 buses on-demand services route, school,specialbusand transport servicesincluding Provider ofarange and beyond in regionalSouthAustralia Large busandcoachoperator 7 depots 335 buses bus services Operates routeandschool metropolitan bus operator Major SouthAustralian 2 Regional depots(36buses)* 5 Metrodepots(390buses)* bus servicesin GreaterPerth Operates routeandschool metropolitan busoperator Major Western Australian * MODES INTEGRATING TRANSPORT • • • • • SNAPSHOT

3 depots 2 ferries 6 lightrailvehicles 188 buses operator in Australia be delegatedtoaprivate multimodal contractto Newcastle isthefirst PUBLIC public transportacrossmultiplemodesoftravel. Integrated transportisthemosteffectiveway todeliver supports easy interchange, provision ofinfrastructure that passenger informationand harmonisation, improved other. Throughtimetable modes connectwitheach rethinking howtransport Integrated transportisabout tailored totheir needs. provide themwithservices travel thewaytheywantand Our goalisforpeopleto experience canbedelivered. door-to-door publictransport improved andaseamless, the customerexperience is to delivergovernment aimsfor been thefoundationofinitiatives showcased inNewcastle,has operate newnetworksas Our capabilitytodesignand managed byKeolis Downer. and buses,allofwhichwere this includesferries,lightrail across allmodesoftransport, an increaseinpatronageof30% light railservice,weexperienced year, afterlaunchingthenew same levelofassets.Year on services onweekends, using the each week,including200more an additional1,200services capabilities allowedustodeliver needs ofthecommunitywithour immediate outcome.Aligningthe to-month onaveragewasthe more than12percentmonth- rise inpatronageandgrowthof contributor tothesubsequent Design approachwasakey Keolis Downer’sNetwork light rail. all modesandintroducinganew improving connectivityacross time OnDemandtransport, bus network,introducingreal- achieved thisbyreviewingthe existing serviceoffering. We Government toimprovethe the communityandNSW Newcastle, weworked with consultation programs. In extensive community stakeholders byimplementing local communitiesand key a collaborativeapproachwith To achievethisgoal,weadopt Designing therightoffer SEAMLESS JOURNEYS simple apporphonebookings. selected streetcornerswith and dropsoffcustomersbetween The OnDemandservicepicksup route.” to becompletedonaregularbus with around38%oftripsunable people towheretheywantgo, “We knowtheserviceisgetting services areunabletoprovide. travel optionsthatregularroute and flexible waytotravel,and providing customersaversatile On Demandservicesare service multipletimesaweek. with manycustomersusingthe service of theareaareembracing July. Datashowstheresidents customer tripsrecordedin 30 June2019,withover4,800 since serviceareaexpansion on patronage increasingby73% service continuestogrowwith Our Lake MacquarieOnDemand On DemandTransport communities. money andcustomerservicefor patronage growth,value-for- urban renewal,publictransport • • • • SNAPSHOT ONDEMANDTRANSPORT

Average apptrip ratingof Around 75%usetheservice totraveltheirlocalshops 41% useOpalPay topaywiththeirOpalcard On Demandapp,34%over the phone 66% ofcustomersbookusing theNewcastleTransport periods incertainareas.” introduced duringoffpeak demand serviceswerealso operating hours.On- ground acrossincreased more busescovering with theintroductionof improve theserviceoffering, and Transport forNSWto community, key stakeholders extensively withthe “In Newcastle,weworked transportation solution. affordable andconvenient weekly commuterswithan while providingover1,000 in alleviatingcongestion, city. Thisinitiativeiscrucial various stopsthroughoutthe services willtake themto locations, whereuponourbus their vehiclesatdesignated allows commuterstopark Ride program.Thisprogram of Newcastle’sPark and operational components Council, tomanagethe government, inparticular worked withalllevelsof transport program,wehave As partofourintegrated Park andRide

13 Integrated urban mobility Keolis Downer Level 3, T1 , Triniti Business Campus 39 Delhi Road, North Ryde, NSW 2113, Australia E: [email protected] www.keolisdowner.com.au