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From: USMarketing Sent: Monday, June 26, 2017 3:26 PM Subject: Airways – Update #14

Qatar Airways - Update #14

June 26, 2017

Dear Valued Partner,

Qatar Airways continues to operate our award-winning service across our network to all destinations globally; except to the four suspended countries. As this situation lingers we remain committed to providing the best possible service and more options to reaccommodate any affected passengers. As such, we have updated our policy to include additional options on: Airlines (ME) to AUH, DXB and KWI; (A3) from ATH to CAI and JED; plus, (TK) to destinations in the four affected nations of , Egypt, Saudi Arabia, and the United Arab (UAE). The detailed policy is outlined below, with the changes highlighted, and it is applicable for those traveling within 72 hours and effective from June 5, 2017, until further notice.

Ensuring the safe and smooth transport of our passengers is our priority and our dedicated staff in the Call Center, at the Trade Desk and our field Sales Representatives are ready to assist with any inquiries or questions. Additionally, the callback option is still active online. We will continue share any updates or policy changes as they become available.

Thank you for choosing Qatar Airways and for your ongoing support. For our passengers celebrating the Eid holidays, we wish you Eid Mubarak from the entire Qatar Airways family.

Sincerely,

Qatar Airways - USA Management Team

Going places together. qatarairways.com

Suspended Destinations:

 Bahrain – Manama  Egypt – Alexandria, , Luxor  Saudi Arabia – Abha, Damman, Gassim, Hofuf, , , , Taif, Yanbu  (UAE) – , (DXB and DWC), , All regularly scheduled QR Flights operating to/from Kingdom of Saudi Arabia (KSA), United Arab Emirates (UAE), Bahrain (BHR) and Egypt (EGY) have effectively been suspended.

Please note that cancelled flights might still show HK status in the PNR, hence ensure that segments, e-tickets and EMDs are regularized according to options given below. Passengers are allowed to make one change free of charge for travel dates mentioned below.

This policy applies only to passengers who are due to travel on QR operating flights to/from KSA, UAE, BHR, EGY and holding a confirmed reservation and a confirmed ticket issued on cancelled flight(s), for travel from June 5, 2017, until Further Notice.

The following options are available:

1. Rebook on another QR service between DOH and original aforementioned origin/destination (and any QR connecting flight which is part of the original ticket) free of charge, under the following conditions: o The new dates of travel to/from aforementioned origin and destinations must be within 90 days of the resumption date of operations. o Rebooking should be made in the original ticketed class. Where this is not available, rebooking should be made in the lowest available class in the same cabin. 2. Rebook on partners of Aegean Airlines (A3), (AA), (BA), (KA), (CX), (AY), (GF), (JL), (KQ), Latam Brazil (JJ), Latam Chile (LA), Malaysian Airlines (MH); plus (ME), (PC), (PR), Royal Air Morac (AT), Srilankan Airline (UL) Turkish Airline (TK) and Air (TU) only, free of charge, under the following conditions: o Gulf Air (GF) must be rebooked using V class Economy and D class in Business. Excludes BAH – NJF and BGW. o Middle East Airlines (ME), for BEY – CAI and CAI – BEY must be rebooked from June 14, 2017, to December 31, 2017, however original travel date of originating station must be within 15 days from original travel date . Eligible Passenger: Re-issue date from June 14, 2017, to December 31, 2017. . Routing: Origin & destination after re-protection can be changed to CAI e.g. passenger originally booked DOH-HBE on QR can now be re-accommodated for DOH X/BEY ME CAI. Routing shall be direct via QR flight DOH-BEY and vice versa. o Middle East Airlines (ME), for BEY – JED / RUH / DMM and JED / RUH / DMM – BEY must be rebooked from June 21, 2017, to October 31, 2017, however original travel date of originating station must be within 15 days from original travel date. . Eligible Passenger: Re-issue date from June 21, 2017, to October 31, 2017. . Routing: Origin & destination after re-protection can be changed within KSA e.g. passenger originally booked DOH-AHB on QR can now be re-accommodated for DOH X/BEY ME JED. Routing shall be direct via QR flight DOH-BEY and vice versa. . Restriction: ME RBD’s H, K, U, M and B are not allowed to be used. o Middle East Airlines (ME), for BEY – AUH / DXB / KWI and AUH / DXB / KWI – BEY must be rebooked from June 22, 2017, to October 31, 2017, however original travel date of originating station must be within 15 days from original travel date. . Eligible Passenger: Re-issue date from June 22, 2017, to October 31, 2017. . Routing: Origin & destination after re-protection can be changed to AUH / DXB A e.g. passenger originally booked SHJ- BEY on QR can now be re-accommodated for DXB ME X/BEY. Routing must not be direct via DOH on ME flight. . Restriction: ME Economy Class RBD’s H, K, U, M and B are not allowed to be used. o Air Algérie (AH), for ALG – CAI, CAI – ALG, ALG – DXB and DXB – ALG must be rebooked from June 21, 2017, to August 31, 2017, however original travel date of originating station must be within 15 days from original travel date. . Eligible Passenger: Re-issue date from June 21, 2017, to August 31, 2017. . Routing: Origin & destination after re-protection can be changed within Egypt or UAE can be changed to CAI or DXB e.g. passenger originally booked ALG QRX /DOH QR AUH on QR can now be re- accommodated for ALG AH DXB. o Aegean Airlines (A3), for ATH – CAI / JED, CAI / JED– ATH, must be rebooked from June 22, 2017, to August 31, 2017, however original travel date of originating station must be within 15 days from original travel date. . Eligible Passenger: Re-issue date from June 22, 2017, to August 31, 2017. . Routing: Origin & destination after re-protection can be changed within Egypt or KSA can be changed to CAI or JED e.g. passenger originally booked RUH QRX /DOH can now be re- accommodated for JED A3 X/ATH QR DOH. o Turkish Airlines (TK), applicable on network to re-accommodate our passengers that are originally booked to Egypt, Saudi Arabia, UAE and Bahrain must be rebooked from June 23, 2017, to September 31, 2017, however original travel date of originating station must be within 15 days from original travel date. . Eligible Passenger: Re-issue date from June 23, 2017, to September 31, 2017. o Tunis Air (TU) must be rebooked using B, K or U class in Economy and D class in Business. Permitted for Flight Range 1 – 999 only. o The new dates of travel to/from aforementioned origin and destinations must be within 7 days after original travel date. o Eligible for passengers holding tickets for flights departing within the next 72 hours. o Rebooking should be made in the lowest available class in the same cabin. o Origin and destination after re-protection must remain the same. 3. Free of charge re-protection on OAL is not permitted. 4. Rebooking onto a code-share marketing is not permitted. Use prime operating flight number at all times. Conditions for rebooking:

 Addition or change of interline feeder flight(s) within the same cabin is permitted, provided origin and destination remains same.  Rebooking in a higher cabin is not permitted.  For KSA, UAE and BHR flights cancellations: o Rebooking on QR operating flight to/from another closest point in Kuwait and is permitted (subject to documentation checks). o The new date of travel must be within 90 days of the original.  For EGY flights cancellations: o Rebooking on QR operating flight to/from another closest point in Jordan, Kuwait, and Oman is permitted (subject to documentation checks). o The new date of travel must be within 90 days of the original.  Tickets must be reissued with an endorsement “INVOL DUE … FLT CANCELLATIONS”. Please specify KSA/UAE/BAH or Egypt respectively.  Bookings must be updated with “SROTHSZZ INVOL DUE … FLT CANCELLATIONS”. Please specify KSA/UAE/BAH or Egypt respectively.  157 E-tickets issued by Travel Agents which have not been exchanged/reissued by QR can be exchanged/reissued by the same Travel Agent.  157 E-ticket which a customer has kept open for future use and now presented for rebooking – Contact Qatar Airways office or Contact Center only Conditions for refund of 157 documents:

 Full Refund of unutilized value on e-ticket is permitted by using involuntary refund options (TRF/INVOL entry). This will ensure refund of Service Charge (Ticketing Fee) collected on e-tickets issued by QR directly. Please note that this is exceptional process only for current situation.  157 E-tickets issued by Travel Agents which have not been exchanged/reissued by QR can be refunded by the same Travel Agent.  Full Refund of unutilized value is permitted.  Standard refund calculation method shall apply by deducting utilized value of the fare.  Refund value must not be calculated by proration.  All unutilized values of purchased products and services associated to aforementioned canceled flights via 157 EMD-A or 157 STPC e-ticket vouchers can be refunded via automated Refund Notice.  157 E-ticket already reissued INVOLUNTARY due to reasons in this commercial policy, can be presented for refund upon passenger’s decision not to travel. Passengers affected by violation of Minimum Connecting Time (MCT) or Misconnection, the conditions for rebooking are as follows:

 Rebook onto earlier or next QR flight from/to the same origin/destination. Rebooking should be made in the lowest available selling class within the same cabin. No difference of fare or taxes to be collected from passenger. Penalties due to rebooking are waived.  Rebook onto earlier or next QR operating flight from/to a different origin/destination within same country or within 500-mile radius and whichever is more flexible for the customer. Rebooking should be made in the lowest available selling class within the same cabin. No difference of fare or taxes to be collected from passenger. Penalties due to rebooking are waived.  Scenarios where OAL is involved in itinerary: Rebook onto earlier or next same OAL flight (or another OAL flight as allowed in Fare Basis Rules) from/to the same origin/destination. Rebooking should be made in the applicable selling class.  Rebook onto earlier or next oneworld flight from/to the same origin/destination. Rebooking should be made in the lowest available selling class within the same cabin. No difference of fare or taxes to be collected from passenger. Penalties due to rebooking are waived. Conditions for refund:

 Receive a full refund of unutilized value. Penalties due to refund are waived. Other General Conditions:

 For all Group bookings, please contact nearest Qatar Airways office or Contact Center.  For passengers holding a confirmed reservation to travel on the above mentioned affected destination/flights, but who do not hold a confirmed ticket, the normal fare rules apply.  Passengers holding 96 hours transit visa; o Under this exceptional policy, passengers who have been rebooked on OAL inbound flight to DOH can use approved 96 hours transit visa, provided they are holding 157 e-ticket for entire journey with onward connection on QR operating flight number. o Following SSR message will have to be updated and inserted in the PNR: SRCKINYYHK1-96HRS TRANSIT VISA NO 123456789000 VISA EXPIRY 20may2017 AVBL ON ARRVL THIS IS YR AUTH TO EMBARK PAX.

Qatar Airways [email protected] P.O. Box 22550 , Ad Dawhah 22550 Qatar