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Zwz, Retailer of the Year a Community Promise National The latest buzz, news, and outlook from inside the heart of Cravia. A monthly affair. 2013... HERE WE COME! EXCITEMENT By Walid IS IN THE AIR Issue # 55 | December 2012 By Louay KICK OFF PLUS: FOUNDER’S AWARDS 2013 Q&A ZWZ, RETAILER OF THE YEAR A COMMUNITY NATIONAL DAY PROMISE COVER STORY In this issue December 2012 Souraya Halloway Marketing & PR Supervisor3 KICK OFF TO 2013! KNOWLEDGE SHARED EQUALS EFFICIENCY 6 GAINED. 7 FOUNDER’S AWARDS Q&A 8 CARVEL CUP & CONE 41ST NATIONAL DAY 9 CELEBRATIONS MANAGERS MEET AT MIRFA THE NEW ZWZ 10 RETAILER OF THE YEAR WALID’S COLUMN CRAVIA Inc., Business Central11 Towers,LOUAY’S COLUMN Office #2401A, Sheikh Zayed Road, Dubai Media City, P.O.Box 72297, Dubai, UAE CINNABON FINDS SWEET T: +971-4-435-9555 F: +971-4-435-959512 SUCCESS IN RUSSIA, E: MIDEAST [email protected] WALL OF FAME PROGRESS OUTLINE 14 BIRTHDAYS Most Admired GAME Retailer of the Year – FoodQUOTES Service: Zaatar w Zeit16 FUN FACTS www.cravia.com KICK-OFF TO 2013! COACHING AND SUCCESS IS OUR THEME. With a new year rapidly approaching, with our on-going strategy of coaching Cravia hosted another successful and team-building to create fervent edition of its annual team-building employees.” said our CEO, Walid Hajj. event for all staff and management, Our teamwork saw sales exceed the celebrating a year of success and AED127 million mark this year! Overall ‘Kicking-Off’ another. there was a continuation of great results; Off to a great start, 95 employees individually Zaatar w Zeit saw 23 per gathered at the Grosvenor House cent growth, with sales increasing by Hotel, Dubai in the presence of senior 42 per cent. Cinnabon enjoyed a 7.7 management, partners and sponsors. per cent increase in sales, reaching The event reinforced the sentiment that a total of 36 outlets. Stand-alone Cravia continues to thrive on a sense Seattle’s Best Coffee outlets opened of unity that ignites passion and energy up in Grosvenor Business Tower and throughout every tier of the organization HSBC branch 5. and across all brands and outlets. Each year presents an exciting This year’s theme focused on new chapter in our illustrious history. ‘Coaching for Lasting Success’, Let us look forward to celebrating emphasizing the importance of unity Kick-Off 2013 with even greater growth and saw world renowned speaker, and results! Tony Ozanne, addressing the team with a special session called ‘Coaching for Greatness’. “We believe that if you want to lead, you have to lead from the front, which is why this year’s theme fit perfectly Issue #55 | Dec 2012 3 4 Issue #55 | Dec 2012 5 KNOWLEDGE SHARED EQUALS EFFICIENCY GAINED. Knowledge and learning have been an integral part of Cravia’s strategy over the years. We have always been keen to create a culture that advocates strong communication and sharing of knowledge across the organization. In this quest to enhance knowledge, Cravia’s Managers took part in the ‘Coaching for Greatness’ training program on Monday, December 17, 2012. The event was conducted by Mr. Tony Ozanne, world-renowned speaker and author. Coaching employees is a key element of management, and can help you develop a better relationship with your teams, thus resulting in higher productivity and greater morale. Beyond simply managing, coaching your employees can help them better fulfil their potential, develop their skills, and better utilize the ones they have. 6 During our annual Founder’s Awards, some questions were raised in the Q&A session by some of our employees. The session was held by Mr. Walid Hajj, who was delighted to answer the questions that you had in store for him. Please find his detailed response to each and every question below: Q & A c) I have completed 10yrs as a WH: Housing and maintenance work Store Manager but the position on is carried out on a regular basis. Any my visa is still a Waiter. maintenance request or appliance failure is dealt with immediately. WH: We follow the UAE guidelines The Technical Service Manager, and visa rules. We have a limited Q1: Abdul Latif Tahir - Albert Garcellano, has visited the Cinnabon-Souk Madinat number of quotas for managerial accommodation in question to check positions. However, when there is a the A/C units. He confirmed that all I would like to receive Housing need for any type of certificate stating the units are now in tip-top condition. Allowance so I can live out of the your position, the HRD will release a Please note, improper usage can provided accommodation. letter mentioning your current role as be one of the main causes of a a Manager. malfunctioning cooling system. As for WH: The housing allowance, if any, the Gas, the company now pays for will only be given to Managers, not d) I would like housing allowance two (2) gas cylinders per month for 30 staff. We have rented two apartments so that I can live with my family. employees. and 10 people have recently moved out WH: We have rented a new of this accommodation and into private Q7: Marlon Ilano - Cinnabon-JBR apartment and we will pursue this housing. The same process will follow policy for married Managers. I’m currently a Manager living with once the housing is full. 6 people in a flat and I would like - - ZwZ-Call Centre Q4: Yazan Osama Housing Allowance for live out. Q2: Arlyn Roxas Cinnabon-Abu Dhabi Mall Can vacation tickets to the WH: Please refer to Q1. We will A request for medical insurance for Philippines include a domestic flight implement a system for this process. the staff. up to the province? Q8: Abraham Dispo Jr. - ZwZ-CK WH: We help deserving employees by We only cover the costs of WH: reimbursing a number of their medical With the addition of 2 ZwZ outlets the international flight because very expenses on a monthly basis. The in Ibn Battuta & Dubai Marina, the few staff have a domestic airport in medical claims that reach HRD will working hours in the Central Kitchen their province. be reviewed for reimbursement. We have increased yet no overtime has Q3: Romar Manaligod - always do our best to help employees been paid. in need. Cinnabon-Ajman City Centre WH: This was proven to be incorrect a) There is variance in the salary Q5: Mohammed Ali - as the employee in question was late packages for Filipino Managers Cinnabon-DMC Biker for work on several occasions, which compared to Managers of other On-time Incentive request. offset the overtime payment due to his nationalities. lateness. WH: The incentives have already been We aim to be fair in our WH: released & we will make sure that this Q9: Marvin Abrigondo - compensation and pay the happens more efficiently in the future. Cinnabon-Abu Dhabi Mall market rate. - Flight requests to Philippines to be b) Managers are not entitled for an Q6: Charlene Ilaya ZwZ-AUH Salam from Abu Dhabi instead of Dubai. annual ticket, only a ticket once every 2 years. A/C in AUH girls’ accommodation WH: We will do our best to is not functioning. We are also accommodate the employees’ requests. This is as per the Policy & WH: contributing AED 5 per head for gas. Procedures. Issue #55 | Dec 2012 7 Q10: Sailendra Shrestha - ZwZ Marina Biker There is a problem with the staff transportation on Fridays & Saturdays for ZwZ Marina outlet; the bus is crowded and we sometimes need to take a separate bus. CARVEL WH: The Company has rented two new buses that are dedicated to JBR CUP & CONE and Marina. One has 30 seats and the other one has 15 seats. Q11: Mary Jane - AUH Earlier this month we launched the I would like a health card for Abu Carvel Cup & Cone Program in the Dhabi. India Court at Ibn Battuta Mall. Within WH: HR is looking for a medical the first three hours of operation Carvel center in AUH where staff can benefit reached 4.5% of the total sales target, from discounts. and the following day, we reached an Q12: Lisa astonishing 17.5% of the sales target. This was an incredibly impressive I would like to bring my mother to achievement. UAE – is this possible or not? WH: To apply for a relative’s visit visa the salary should be more than AED 5,000 and accommodation should be available. To apply for residency visa for a relative, the salary should be more than AED 9,000 and a two bed apartment should be available. Marwan Kandeel: “As always, I would like to thank you all for your help and support, the bakery looks amazing. I would also like to give special recognition to Ahmed Said for his hard work and dedication to ensure that the bakery was ready on time. Once again, thank you for being a true Cravia asset.” 8 Last month we held an “e-junior” event, the very first of its kind and a truly amazing experience. The event was held at the Etisalat Offices on Sheikh Zayed Road to NATIONAL DAY celebrate the UAE’s 41st National Day. We can confidently say, the children all Celebrations had a wonderful time. Check out the photos below: In celebration of the UAE’s 41st National Day, and as part of our promise to continue to reach out to the community, the management and staff of Cinnabon A COMMUNITY UAE ventured to the Elderly Nursing Home in Ajman. The volunteers made UAE flags out of candy and colored frosting to give to the elders, it was a wonderful PROMISE experience and the perfect way to honor National Day.
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