JUNE 2018 Vol: 1 Issue 02 Pages 40 `20 Estd : 1951

HRAOfficial Publication of hotel & restAurant associatiTodayon (Western India) For Private Circulation Only

HRAWI WELCOMES YOU TO COLOMBO President's Note

Dear fellow members,

e recently celebrated World Environment you are aware that globally, tourism to a large extent is Day that prompts us to be more aware witnessing an upswing and is creating an opportunity for of our actions that may be damaging the all players in the game. environment – something that our future generationsW will thank us for. Sustainability in all areas Interestingly, our destination for the 18th Regional and protecting our environment should be everyone’s Convention, which HRAWI is celebrating for the very first concern. Apart from every tree one plants, which offsets time overseas, is Colombo, Sri Lanka. You will be happy to 20 kilograms of carbon dioxide annually upon reaching note that India continues to be the top source market for maturity, it is important that adopting solutions utilising minimal natural resources like energy and water be everyone’s priority. Our industry has a very important role The sustainability initiative goes beyond ideas like reusing guest linen, recycling waste materials, and changing to to play in championing the cause of compact fluorescent lamps. The strategy also includes saving the environment and saving community involvement, like buying locally, supporting nature for future generations charities, and encouraging employees to volunteer in the community, as well as participating in global award and certification programmes. New hotels often arrivals to Sri Lanka. The Sri Lankan hospitality industry incorporate eco-friendly concepts at the design stage, is certainly growing. The luxury brand Sheraton is set to but older structures can also become more eco-friendly open two new properties here. There are few more brands by researching ways to reduce waste and reuse or whose presence will be shortly seen in Sri Lanka, which recycle items. shows that it is a land of opportunities to be tapped by our industry. The internet has enabled trade organisations and individual consumers to research a hotel’s environmental I welcome you all not only to Sri Lanka’s palm-fringed and sustainable policies, and then decide whether to stay beaches, treasured heritage, exotic landscape and wildlife, there or not, providing a clear competitive advantage to but also to its warm and gracious people, who continue to hotels that can appeal to guests. Certification as an eco- keep travellers returning to this beautiful country. friendly hotel can help ensure that guests are aware of a hotel’s commitment to environmental principles. Ayubowan! Colombo beckons!

Our industry has a very important role to play in With kind regards, championing the cause of saving the environment and Dilip Datwani saving nature for future generations. Friends, I am sure President, HRAWI

HRA Today I June 2018 3 PUBLISHER Devika Jeet - [email protected] June 2018 Managing editor Peden Doma Bhutia - [email protected]

Assistant Editors Hazel Jain - [email protected] Tripti Mehta - [email protected] Jessy Iype - [email protected] CONTENTS Design Sudhir Mudgal 06 Colombo plays host to 18th Regional Convention For the first time, HRAWI’s Regional Convention is being Marketing & Sales - Delhi held overseas. Find out what you can look forward to Priti Khanna - [email protected] during the event being held in Colombo Director (+919650399905)

Ritbha Jha - [email protected] Manager Sales (+919650196517) 12 The legacy man Puneet Chhatwal, Managing Director and CEO, Indian Gaganpreet Kaur - [email protected] Hotels Company, describes how the group’s multi-brand Marketing Manager (+919650399934) strategy for the year works well for it and how investing in the sector of luxury residences is a viable option

Marketing & Sales - Mumbai Harshal Ashar - [email protected] 16 The Leela widens western reach General Manager (+919619499167) Broadening its presence in the western reaches of Priyanshu Wankhade - [email protected] India, The Leela Palaces, Hotels and Resorts will be Manager Advertising (+919619499170) launching The Leela Gandhinagar next year, having already Production Manager undertaken the management of Mahatma Mandir Anil Kharbanda Convention Center in Gujarat Advertisement Designers Vikas Mandotia Nitin Kumar 22 Eyeing the green HRA Today A beautifully landscaped green never fails to enhance the 4, Candy House, Mandlik Road, Colaba, Mumbai 400 001 Tel: 91-22-22024076, 22831627, 22819773 beauty of an area, especially a hotel complex. Hotel Email: [email protected] spokespersons tell us about the benefits such landscapes hold HRA Today is printed, published and edited by Devika Jeet on behalf of Hotel and Restaurant Association (Western India) and printed at Modest Print Pack Pvt. Ltd., C-52, DDA Sheds, Okhla Industrial Area, Phase - I, New Delhi - 110020 and published at 30 Banking on banquets 72, Todarmal Road, New Delhi - 110 001, Editor: Devika Jeet Hotels continue to leverage their banqueting facilities to boost

Email: [email protected] revenue. However, with customers these days presenting specific Tel : 91-11-23344179 and extraordinary demands, hotels need to continuously reinvent This issue of hra Today contains 36+4 pages cover their strategy to stay in the game

All information in the HRA Today is derived from sources, which we consider reliable and a sincere effort is made to report accurate information. It is passed on to our readers without any responsibility on our part. The publisher regrets that he cannot accept liability for errors and omissions contained in this publication, however caused. Similarly, opinions/ views expressed by third parties in abstract and/or in interviews are not necessarily shared by HRA Today or DDP. However, we wish to advice 12 our readers that one or more recognised authorities may hold different views than those reported. Material used in this publication is intended for information purpose only. Readers are advised to seek specific advice before acting on information contained in this publication which is provided for general use, and may not be appropriate for the readers’ particular circumstances. Contents of this publication are copyright. No part of HRA Today or any part of the contents thereof may be reproduced, stored in retrieval system or transmitted in any form without the permission of the publication in writing. The same rule applies when there is a copyright or the article is taken from another publication. An exemption is hereby granted for the extracts used for the purpose of fair review, provided two copies of the same publication are sent to us for our records. Publications reproducing material either in part or in whole, without permission could face legal action. The publisher assumes no responsibility for returning any material solicited or unsolicited nor is he responsible for material lost or damaged. This publication is not meant to be an endorsement of any specific product or services offered. The publisher reserves the right to refuse, withdraw, amend or otherwise deal with all advertisements without explanation. All advertisements must comply with the Indian and International Advertisements Code. The publisher will not be liable for any damage or loss caused by delayed Cover Image publication, error or failure of an advertisement to appear. Buddha statues in Dambulla Cave Temple, Sri Lanka

4 HRA Today I June 2018 Association Association

plays host to 18th Colombo Regional Convention HRAWI is all geared up to host its first regional convention out of India, with Sri Lanka setting the tone for a perfect venue. The association recently held a press conference in Mumbai to share the details of its 18th Regional Convention.

Shahzad Bagwan in Sri Lankan cuisine, and the the same time investors from influence of food and travel Sri Lanka may come here and The Hotel and Restaurant bloggers in hospitality. invest in our country. We are Association of Western India expecting more than 200 (HRAWI) is hosting its 18th Re- Speaking about the members, being a regional gional Convention in Sri Lanka convention, Dilip Datwani, convention. This year’s At the FHRAI from June 27-30, 2018. This President, HRAWI, said, “This is convention will be held at will be the association’s first our 18th Regional Convention the Hilton hotel.” level, we have regional convention to be held and also the first time we are already tied up outside the country. It will see having the convention out of The association also revealed participation from key policy- India. The reason for host- names of some of the people with Bhutan and makers, international govern- ing the convention out of the who would be attending the Hon’ble High Commissioner, networking, with four different at the famous Odel Shopping Nepal and are ment representatives, investors, country is because it is more convention, including High Commission of India. sessions on various aspects of Mall,” said Dinesh Advani, now looking to and industry stalwarts. The of a cultural exchange. At the Kumar De Silva, Chairman, hotel operations, food and travel Convention Chairman & past We are convention will serve as an ideal FHRAI level, we have already Sri Lanka Convention Bureau; “The second day will begin bloggers, hotel interior trends, President, HRAWI. Post the expecting tie up with Sri platform for industry players to tied up with Bhutan and Nepal Sanath Ukwatte, President of with a city tour paired with a emerging restaurant trends, convention, the association has learn and adapt to the evolving and are now looking to tie Hotel Association of Sri Lanka; lunch at a local restaurant and and emerging trends in Sri designed two tour options – for more than Lanka, Malaysia, market trends. Themed ‘Surfing up with Sri Lanka, Malaysia, Aravinda De Silva, Deputy will be followed by a traditional Lankan cuisine. The Hilton has two nights, three days and for Thailand, and the Wave of Global Tourism’, Thailand, and other neighbour- Chairman, Ideal Motors; John performance and rendition of also designed a special Spouses three nights, four days. The tour 200 members, the convention’s objective is ing countries. This will help our Amaratunga, Minister of both national anthems later in Programme, which involves a choices include visiting Kandy, being a regional other countries to explore new avenues in the members get the benefit of Tourism Development and the evening at the Hilton Grand tea session with pairing of Sri Peradeniya and Bentota, and global culinary world, includ- discounts and incentives when Christian Religious Affairs; Ballroom. The third day will Lankan food. The third morning will also include a visit to the convention ing emerging restaurant trends setting up projects, while at and Taranjit Singh Sandhu, be dedicated to business and will be dedicated to shopping Sacred Tooth Relic Temple.

6 HRA Today I June 2018 HRA Today I June 2018 7 News

APPEAL

HRAWI requests MCGM to permit temporary sheds during monsoon

With the rains expected to wards to grant such permission seepage in the properties and arrive earlier than usual this to hotels and restaurants in the for conveniently carrying out year, F&B outlets in the city city. The Association has assured the daily operations at hotels have applied to the Municipal the authorities of complete and restaurants,” says Dilip Corporation of Greater Mumbai compliance and promised to Datwani, President, HRAWI. (MCGM) for permission to build abide by all relevant conditions temporary sheds for smooth as stipulated by the law. “The The letter specifically points out operation of business. A number permission for sheds during to areas that need to be covered of establishments though are the monsoon has been in the monsoon. It states the MCGM of its commitment facing difficulties and have customarily granted by the that overhead tanks, cooling to the law and agrees to not been able to obtain the MCGM every year. However, towers, and other services follow the statutory guidelines. same. The Hotel and Restaurant this year, many of our members installed in these areas need We also humbly request the Association of Western India have brought it to our attention maintenance, especially during concerned authorities to look (HRAWI), on behalf of its that they are facing difficulties the rains. “We fully understand into the online process of licence members, in a letter to the in obtaining the required if there is any apprehension renewals and applications, which Municipal Commissioner has permission. The sheds are of misuse of the temporary has not yet taken effect at ward requested to instruct all MCGM essential for avoiding rainwater sheds. For this, HRAWI assures levels,” adds Datwani.

CSR

Sofitel Mumbai BKC Hotel makes wishes come true

Sofitel Mumbai BKC Hotel has made a conscious contribution by fulfilling the wish of a 14-year-old child suffering from Thalassaemia Major. Kulbhushan Parkar, the only child in the family, aspires to have a career in hotel management and it has been his wish to meet a chef of a five-star hotel, learn to make at least one dish, and share it with his parents. Sofitel Mumbai BKC granted this wish in collaboration with Make-A-Wish India Foundation by organising a session in the kitchens of the luxury property with Executive Chef Neeraj Rawoot to make Spanish Flautas. Parkar has always been curious to try different cuisines from all across the globe. Growing up, he explored his interests in preparing new dishes with his mother. His dream came true as he curated a dish with Rawoot at the luxury hotel. Make-A-Wish India is a foundation known to arrange experiences for children aged 3 to 17 with life-threatening medical conditions.

Previously, the property has also done several initiatives that involved the hotel’s ambassadors to encourage guests to make a conscious contribution towards the well-being of our world. Other initiatives by Sofitel Mumbai BKC include celebrating international disability day, frequent blood donation drives, planting for the planet and more.

8 HRA Today I June 2018 News

ENVIRONMENT

Taj Wellington Mews celebrates World Environment Day

Taj Wellington Mews Luxury Residences understands its responsibilities towards mother earth and is always doing its bit such as celebrating the World Environment Day on June 5. Like every year, it organised activities for guests and associates on the occasion of World Environment Day in order to create awareness of the environment and empower people to grow to be active agents of sustainable and equitable development. To commemorate the event, Taj Wellington Mews planned a series of events spreading over a week. It started with a plantation drive and planted hundreds of flowering shrubs of different varieties in the garden space, complete with verdant vegetation in the hotel premises. It also distributed saplings to all residents, spa guests, and associates.

Anmol Ahluwalia, General Manager, Taj Wellington Mews, said, "We understand the importance of protecting the environment and hence, through the year, orchestrate activities and initiatives that help protect nature. World Environment Day is a day to highlight and amplify our efforts towards a greener planet. This year, our staff spearheaded a plantation drive adding lush greenery to our verdant gardens. We also distributed saplings to spread awareness on creating a cleaner environment. These were the key initiatives along with a well-thought-out strategy to make an impact."

EVENT

Hoteliers come together for the differently-abled cricket team The Disabled Sporting Society came together with Big Brother to help the physically-disabled Indian cricket team on their tour of Singapore. The team headed to Singapore for a three-day tournament from May 25-27, 2018, to participate in the Alan Border Cup for the physically disabled. Rashid Khan, CEO, Disabled Sporting Society; Haroon Rasheed, Secretary, Disabled Sporting Society; Suvro Joarder, Captain of the Physically Disabled Indian Cricket Team; Mohinder Amarnath (ex-Indian cricketer), and Sachiin Joshi attended the event that announced this venture, held at Sofitel Mumbai BKC Hotel.

Speaking at the occasion, Biswajit Chakraborty, General Manager, Sofitel Mumbai BKC Hotel, said, “The hotel is honoured to host this event in association with Big Brother and we wish the team luck in their endeavour of winning the upcoming Alan Border Cup in Singapore. Sofitel Mumbai BKC’s alliance with the differently abled is to enunciate support to the community and talent, in addition to spreading joy and smiles to the members present. We have always believed in a communal way of living by supporting all members of society through various initiatives and encouraging the differently abled to showcase their talent across all platforms.” Adding to the GM’s address, Rohit Chopra, Regional Director of Sales - India, AccorHotels, said, “We are delighted to support the team and be part of this initiative. At AccorHotels, we firmly believe in enabling the lives of the locals and this is one such commitment."

10 HRA Today I June 2018 Interview The legacy man Puneet Chhatwal, Managing Director and CEO, Indian Hotels Company, has a clear vision for the growth of the group, evident in the way the financial year 2017-18 concluded for them.

Hazel Jain

When Puneet Chhatwal was completing his course at As real estate keeps getting more IHM Pusa, he had no idea that he would find himself at the expensive, it makes sense to work around helm of one of the leading the residential component and actually homegrown brands of Indian hospitality. He makes it sound evolve the company to the next level easy though. “Hospitality is a business of common sense. It’s as simple as that. The best part Taj even though they are good brands that we have created of joining Taj is coming home markets and we have a role to that have latent potential? after spending 30 years in play in those markets. Thirdly, Something like Ginger is huge Europe. It feels very nice to be it’s our strategy. If it is about and there are more than 40 back and it’s a matter of honour getting scaled, getting scaled hotels when nobody in this to be associated with a brand with luxury is not very easy. country has 40 hotels in this like Taj,” he says. Why give up some wonderful segment. Also, Vivanta has

When asked why Taj had decided to go back on its decision and continue having a multi-brand strategy from a single-brand strategy last year, he says, “I wasn’t there when that decision was taken, but if I think about it, I would say that firstly, there is a lot of action happening in the midscale and maybe even in the economy segment. The second rea- son is that India is a very heterogeneous market. We have maybe 10 key cities and other source markets are in the rural areas. We want to be more and more global, but I don’t think many cities can take the quality and posi- tioning of

HRA Today I June 2018 12 HRA Today I June 2018 Interview

great positioning. Why give up something that is working well? Why fix something that does not need fixing?” The growth in margins will come mainly from

Chhatwal is clear and precise the Taj brand because we will benefit very about his vision for the growth strongly from the volatility in the market of IHCL. He feels that common sense dictates that one remains in this business and explores opportunities of other brands FSI being used going forward,” have not heard anybody talk because the idea that ‘one size Chhatwal adds. about how they are going to fits all’ doesn’t work. “As real expand margins,” he adds. estate keeps getting more Growth areas expensive, it makes sense to Indicating his thought process Chhatwal adds, “We are going work around the residential about what growth really to grow our margins by eight component and actually evolve means, he asks why every hotel per cent in the next five years." the company to the next level,” in India is talking about the He says that increasing he says. number of rooms they are going margins is more important than to add to their portfolio. increasing the number of hotels. So, will Taj get into more "For me, the growth in margins residential projects, aka Taj “You can’t take rooms to your will come mainly from the Taj Wellington Mews or a hotel bank account. It is important, of brand because we will benefit cum residential? “Both. In course, but it’s not a true very strongly from the volatility fact, we are already doing it. indication of growth. When in the market. The occupancies Wellington Mews is one of the it comes to growth, you have are moving, so the flow-through best examples in terms of to take a 360-degree view of will be great. The brands that how well a residential can growing your people, growing will lead our growth will be be done, especially given our talent, growing the inventory, Vivanta and Ginger in terms underutilised land banks and growing the profit margins. I of scale.”

14 HRA Today I June 2018 Brand Brand

the Middle East have stayed added, “We have our existing with us, especially at our portfolio of nine hotels and Chanakyapuri property. One of the 10th property is going to the dignitaries from the royal be The Leela Gandhinagar.” family asked us if we could Talking about other Indian give our name to a property projects in the pipeline, he coming up at the Creek in Abu said, “Presently, we have Dhabi, facing the Ministry of construction going on for Finance, a very good location. The Leela Hyderabad, which So, we plan to have an 80-room is in Banjara Hills. There is Leela Palace there and two also a property in Jaipur, very other service apartments. The close to Amer Fort on the luxury hotel in the country to construction of that has just Jaipur-Ajmer highway; also be constructed at the airspace begun. We want to take that on another in Agra. Therefore, The Leela widens of a railway station and will be a fast-track basis and it should there are four hotels which The projects built 25 metres above ground. be ready in two years. Then we are under construction and we The logistics issue of bringing have a project in Dubai itself on have several other hotels which combine space people, especially if there was the Jumeirah beach, very close are under development.” a conference of 6,000 people, to the Four Season’s hotel and and global was realised. “It was felt that one in Business Bay, which is in Amit Samson, the General standards of delegates who went to the Burj Khalifa. We have recently Manager of Mahatma Mandir, service, and cater western reach convention centre had to stay entered a contract to develop a concluded, “This hotel is the first The Leela Palaces, Hotels and Resorts has won the competitive bid and management contract to at hotels in Ahmedabad, which property in Nha Trang, Vietnam. of its kind, the only one to be to the growing operate Mahatma Mandir Convention Center. The group will also launch Gujarat state capital’s is at least a 45-minute drive. Vietnam is fast emerging as built on railway tracks and the largest hotel — The Leela Gandhinagar, a 300-key property slated to open by January 2019. The honourable Prime Minister an exciting new destination tallest in the city of Gandhinagar. demand for world- realised that a hotel needed to for tourism. This is going to be The convention centre is built class venues. Kanchan Nath said, “The Mahatma Mandir abroad were invited for bids. be built right there. The projects the destination’s finest hotel, on 34 acres of land, it has Convention and Exhibition We were the ones who won the combine space and global a large property which is cur- a convention hall which is Together with With the latest addition of Center is a facility for 6,000 bid in September last year. We standards of service, and cater rently under development. There approximately 63,700 square Mahatma Mandir and The Leela persons and has about 10,000 started operation of the facility to the growing demand for remain several other projects in metres, the largest in the the government Gandhinagar to the group’s square feet of exhibition space. from April this year. Now, with world-class venues. Together the pipeline.” country. This convention hall can of Gujarat, our portfolio, The Leela Palaces, The location of Mahatma our 130-member sales force with the government of Gu- equally be partitioned into three Hotels and Resorts has rein- Mandir is also very important. throughout the country, we are jarat, our endeavour is to help Domestic plans halls. It can seat about 6,000 endeavour is to forced its plan to expand into This was set up about four years marketing it.” transform Gandhinagar into the Rajiv Kaul, President, The people in theatre-style. Apart help transform the international conferences ago and run by the Gujarat convention capital of India.” Leela Palaces, Hotels and Re- from this, it has three huge and events space, underscoring government. It was felt that The convention centre as sorts, said, “We have been keen exhibition halls. It has Gandhinagar into its asset-light growth strategy. the standard of excellence was well as the hotel have been International projects on having a significant presence got four seminar rooms, Elaborating on the same, not maintained at the property. funded by a joint venture Elaborating on the brand’s in the MICE market. We started 12 conference rooms, one the convention Vivek Nair, Chairman and Therefore, the facility needed to of the Ministry of Railways foray into the international our journey with a convention amphitheatre, and two food capital of India Managing Director, The Leela be run professionally. Top hotel and the Gujarat government. market, Nair said, “A number hotel in Shahdara, and now courts. Overall, it’s a great Palaces, Hotels and Resorts, operators in the country and Leela Gandhinagar is the first of dignitaries and royals from we have moved forward.” He destination for MICE.”

16 HRA Today I June 2018 HRA Today I June 2018 17 Trends

Suite Room, Manali Bedroom, Manali istinctive esigns HS Ahuja & Associates continues to expand its diaspora Dof clients and locations. With a number of projects currently under progress, the interior design firm is surging towards a greater excellence. Hotel, Indore

HS Ahuja & Associates (HSAA) lived in, with its own timeless right may be a challenge, but has gained reputation for excit- personality and that little touch not one that HSAA cannot ing and stimulating designs. of fantastic,” says Hema. overcome. “When you look Interior designer Hema, the around our work, you can Vice President at HSAA, ensures HSAA offers a seamless turnkey immediately see the superior that clients get just the design service to clients and investors, design and architectural edge they’re looking for. Her under- ensuring that every aspect of softened with the soothing standing of space combined creation and development is tones of luxury furniture and with a unique aesthetic sense dealt with in synergy. Some of materials. Interior remodelling make designs look more its ongoing projects are a resort and refurbishment provide the beautiful and allow them to fit in Manali, a hotel in Indore, opportunity to create a space perfectly with the aspirations of one in Bhopal, and another in that reflects your lifestyle,” HSAA offers those who desire them. Dehradun, as well as residences concludes Subhash Ahuja, and offices in Delhi. Managing Director, HSAA. turnkey services “I like to work in line with the that ensure preferences of clients and so, Changing needs and chang- HSAA's designs are a melange I do a lot of different styles. I ing geographical locations are of traditionalism and moder- all aspects of really don’t have one particular a major deterrent in defining nity. With roots that go back creation and design style. I love all things the services and ambience more than two decades, the simple and elegant; I am a required to suit a particular spirit of presence has guided development are believer that interiors shouldn’t location. With the definition of HSAA quite well. The company look staged, something that you luxury being very subjective and believes in adhering to the dealt with often see nowadays. I prefer changing with individuals and principles and values of a rich the place to look loved and locations, getting the design cultural heritage.

18 HRA Today I June 2018 Guest Column HR practices need an upgrade Gurmeet Singh, Senior Area Director of HR - South Asia, Marriott International, pens down contemporary problems faced by the Human Resources department while hiring people for hotels.

The changing face of Indian hospitality presents a great paradox of our times, where industry practices and work dynamics are trying to play catch-up with the expectations and mindset of potential next- generation talent. We speak endlessly about the millennial workforce and how they priori- tise in making a choice between abundantly available career options, yet the hotel industry is falling short in being agile and receptive to those expectations. career progression is undeni- made considerable progress, Too many demands, able. When we couple these we still have a long road little compensation attributes and equate them ahead. However, when it The contemporary HR and with the starting compensation comes to the recruitment pro- acquisition team in the industry and other work demands, we cess, we still find a less-pro- is constantly coming across observe that these potential gressive approach employed hospitality students not willing employees are drifting further by many of the current players to make hotels their number- from their aspiration to join to manage this process, such one choice. The reason is quite the industry. as lengthy technical rounds, straightforward: long working unilateral decision making, hours, labour-intensive work, Dated processes classical interviewing a six-day work week (still Although it is heartening techniques, etc. widely practised), and to see that the industry has a comparatively less- An innovative approach competitive pay range. Marriott has made tremendous The hotel industry’s leap in attracting the right need for candi- talent at the right time by dates with When it comes to introducing a mobile-friendly excellent App for the application process, commu- recruitment, chatbots to engage potential nica- we still find talent, use of behavioural tion interviewing tools, interviewer’s skills, a less-progressive training, Marriotternship (the presen- group’s internship programme), tation skills, approach being and PIE (Partner in Excellence) and high as- employed college relationship activities pirations that are aligned with new-age for talent acquisition trends.

20 HRA Today I June 2018 Landscaping Landscaping

Terrance Motha General Manager Lazylagoon Sarovar Portico Suites, Goa

In today’s world of concrete beautiful lawns, and guests in the lap of nature. Eyeing the green jungles, there is nothing better verdant greens. In the Ours is a perfect blend of The beauty of a hotel is hardly ever complete without perfectly manicured greens. Gardens are a than to see, feel, and smell the present time, no hotel or effective, mindful landscaping. sight meant to relax the mind of the guest. Some hotel spokespersons provide a clear picture of green. Landscaping enhances resort is complete without Here you will find tall how landscapes make for a hotel’s unique selling point. the ambience of any open or beautiful landscaping and swaying palms and cosy Anupriya Bishnoi enclosed space, and even more gardens to support the proper- rooms set alongside a lazy so in the hospitality sector. ty; they only add to the beauty lagoon. We create a peaceful a property could possess. escape from the humdrum Srinivas Srirangam Resorts thrive on offering the of the city. It is a perfect General Manager ultimate luxurious experience The USP of Lazylagoon Sarovar environment for guests to Novotel Imagica Khopoli amidst whispering palms, Portico Suites is that we host relax and indulge in.

Novotel Imagica Khopoli is in a greenfield area just off the Vaishali Gaikwad Wilson D’Souza Mumbai-Pune expressway and Housekeeping Manager Executive Housekeeper is spread over 7.8 acres. The Marriott Suites Pune Conrad Pune hotel is a perfect combina- tion of tranquillity and thrill, Marriott Suites Pune is an Hotel landscapes have proven with neatly done landscapes all-suite concept, where each to be an important selling and garden areas. We be- of the ground floor suites is factor in major business or lieve, guests today appreciate equipped with a balcony and leisure hotels as they provide ergonomically designed hotel a garden. We have created a sense of calmness to the interiors with beautiful exteriors beautiful vertical gardens weary traveller. A landscape and open spaces to suit dy- with a big frangipani tree in promotes a relaxed, clean, namic needs for MICE activities. each garden. Most of our and green environment that Modern hotel landscapes and opportunity to relax, party, con- and open-space conferences. long-stay guests prefer the allows the traveller to detox gardens provide guests with the duct team-building activities, The possibilities are endless! Garden Suite as it gives them a A garden space also helps and forget the clutter of sense of openness and allows attract a lot of MICE business. routine life. them to connect with nature Most of our business travel- after a busy day at work. lers work for long hours. For It has also been scientifically Sunil Kumar Being a pet-friendly hotel, them, just coming back to proven that areas with Director of Operations the Garden Suite is the most the hotel and feeling at home landscapes allow guests to The Westin Pune opted for choice for those trav- is of utmost importance. The relax quicker due to a higher Koregaon Park elling with their furry friends. Garden Suite is well-suited for level of oxygen. Hotel land- The USP that it holds for this. The lawns at our hotel are scapes also play an important These days, hotels have us is that it gives a feeling of also a preferred destination for role in attracting MICE to be pleasing to the eye space and rejuvenation to intimate evenings of networking business as they offer to for guests. While service our guests. and other corporate gatherings. organisations a different is the heart of a hotel, setup from the conventional the blood that flows in boardroom for meetings a hotel is its landscape or events. and greenery. Lush green environs, in this concrete which definitely helps us Organisations prefer to have jungle, is what guests are attract business. A perfect outdoor events or themed looking for these days. combination of an outdoor parties with innovative photo- and indoor space is what ops near these landscapes. In a hotel like ours, we can helps us in attracting more MNCs also prefer using these provide a fantastic view of MICE business. With guest landscapes to conduct team- the city along with natural demands being so specific building activities, as they landscapes surrounding the and distinctive these days, our provide a calming and creative property. This creates the venue options are able to cater environment for the employees feeling of an urban resort, to them easily and suitably. to participate in.

22 HRA Today I June 2018 HRA Today I June 2018 23 Interview Tourism RCI forms new Buddhi t alliances in India pots RCI India has partnered with Clarks Holidays, a unit of Clarks Inn Group of Hotels, and will have 14 properties added to its vacation exchange network. Sabina Chopra, Managing Director, RCI India, shares insights from the Indian market and the company’s future plans. need accommodation

Ankita Saxena can trade time and locations Does RCI offer its inventory There is a need for private players from the hospitality industry to take note with other owners, allowing only to members? of the potential that lies around key Buddhist spots in western India. These Tell us about your one to explore new places. Yes, we offer inventory to are some of the issues and opportunities that were brought forth by bright operating model. Members can choose from spa- our members only. The RCI minds at an exhibition held in Mumbai recently. Since its inception in India cious accommodation at quality programme offers affordable in 1992, RCI India has more resorts that offer fully-equipped luxury and good resorts. Hazel Jain than 200 affiliated resorts in kitchens, living rooms, etc., Along with this, it also offers over 60 destinations across as compared to hotel rooms. assistance through RCI India and more than 4300 There is also access to on-site Inventory Analytics Advisory, resorts across 110 countries amenities such as swimming which provides the customers Vijay Kumar Gautam Sudhanshu Pandey globally. In India, timeshare has pool, tennis courts, golf courses, with additional insight and Principal Secretary (Department of Joint Secretary - Department of grown from a single resort hotel outdoor adventure activities consulting on the best inven- Tourism), Government Commerce Ministry of Commerce & Industry, to a chain of hotels and resorts and much more. tory mix to support their rental, of Maharashtra and Government of India providing consumers with the sales, and member needs. Managing Director, MTDC opportunity to buy vacation Please elaborate on We are opening a centre where all the How do we enhance the experiential time in any of our properties the affiliation with What segment of travellers stakeholders, including investors, can aspect for tourists visiting Buddhist We plan on worldwide. RCI vacation Clarks Holidays. does the company cater to? approach us and get a response. These spots? Infrastructure is an issue. owners enjoy the peace of In the past year, we have Most of our members are of are the strategies that Maharashtra is adopting in line with our We need softer elements around the Buddhist circuits, increasing our mind timeshare provides added Club Mahindra, Kamat 35-50 years of age and belong tourism policy of 2016, which is taking heritage and cultural including different types of accommodation. A tourist’s when travelling each year. Group, and Sterling Resorts to affluent middle-class families. tourism to the forefront. We have large asset in terms of land; experience should match his/her expectations. The private destinations The travellers don’t have to our exchange network. Our Going forward, we will also we have couple of hundreds of acres of land identified, which players, such as those in the hospitality and travel industries, from 60 in to deal with the stress of latest affiliation is with Clarks target senior citizens and the we are planning to offer to investors from Buddhist countries. must also play their cards well. planning a vacation and Holidays. We are also focused millennial segment. We see a India to a triple booking accommodations, on the overall expansion lot of potential in the senior and there is no ambiguity strategy in India. We plan on citizen segment as there is a digit by 2020 while planning a timeshare va- increasing our destinations growing population which, after cation as there is a guaranteed from 60 in India to a triple digit retirement, wants to travel and destination. Customers by 2020. The overall emphasis enjoy varied experiences. To Karan Anand Vishal Kamat will be on adding more value to attract the millennial segment, Head – Relationships Chief Executive Officer our members. we are working on developing Cox & Kings Kamat Hotels India short-stay products of less than Affiliation with partners is three days, as millennials prefer Why can’t we mine this goldmine? For tourism to thrive anywhere, it’s our core business. Our mem- several small vacations over Bodh Gaya, for instance, which is a a step ladder. You can’t only cater bers are vacation ownership long weekends. centre for Buddhist tourism, doesn’t to the top, and you can’t focus only members of our affiliate have hotels. Leave alone all grand on the bottom. You have to bring partners, hence we work very What are the promotional plans, just get few five-star hotels something for every budget traveller. closely with them. Affiliations plans for this year? there, get camping sites, etc. The hoteliers right now don’t get We have to be able to appeal to every budget to be help in making our offerings This year, we plan to focus ma- permissions to build hotels in Bodh Gaya. The state government able to grow and have more opportunities. Even when wider and giving our members jorly on social media. Through doesn’t give permission. Bihar has not given permission for we go for a pilgrimage, after visiting the deity, we also want more options. Partners are a RCI’s social media pages, we five-star hotels in Patna for a long time. The state and central to enjoy the place. First devotion, then relaxation. We need key differentiator in developing, promote our newest destina- governments both said they would help with this. to build a credible India. communicating, and delivering tions and resorts, and provide value to our customers. travel tips.

24 HRA Today I June 2018 HRA Today I June 2018 25 Sustainability Sustainability

Units of Chelsea Smith, Senior Designer, Hirschgreen Bedner Associates (HBA), talks about the need for every process of building a hotel to be sustainable, from selecting the right manufacturer of materials to ensuring that the interiors are as environmentally friendly as can be.

also lend themselves to another and it can also be recycled 100 sidering to use natural fibres for Hotel owners and guests are Choosing well impact on the environment outdoor space for guests in per cent. Today’s concrete floors hotel textiles, which are largely expressing their concern for The major challenge facing happens. It becomes increas- high-rise buildings in urban come in many colours, polishes, biodegradable and eco-friendly. the environment, and both owners, architects, designers, ingly important for designers cities. These options come at a and designs. Natural slate and However, these also come at a are playing a role in making and contractors looking to to research manufacturers that cost, one that can be hard to stone is another sustainable cost and don’t always prove to the hospitality industry more design for sustainability in the choose more efficient produc- swallow for any hotel owner option and many a time can be withstand constant use in hotel sustainable. Sustainability, an hospitality industry is that a tion by reducing the amount of footing the bill. obtained locally. Recycled car- guest rooms. all-encompassing term for re- hotel operates 24 hours a day, scrap material that accumulates, pet tiles have become a popular ducing the carbon footprint and 7 days a week, 365 days a year, as well as those that reduce the Sustainable interiors choice for sustainable hotels The obvious sustainable choice lowering operating costs, has with guests expecting certain amount of pollutants that are As consumers have become in an effort to increase the for designers is products with become a key focus. With the luxuries, such as restaurants, fit- released during manufactur- more environmentally con- amount of recycling and reuse low VOCs, which can be found help of government organisa- ness centres, and spas. So, how ing. This is why it is important scious, hoteliers have become of post-consumer carpet, and in paints, furniture polishes, to either reuse or recycle the more interested in low-impact reduce the amount of waste adhesives. Many VOCs can be materials. This goes for both interiors to create healthy and carpet going to landfills. Some toxic and may affect the eyes, exterior and interior materials productive places to stay and manufacturers are cradle-to- respiratory system, or even of a sustainable hotel. Overall, work. As mentioned before, cradle certified and will reclaim the central nervous system. Chelsea Smith Practising sustainability means being practising sustainability means sustainable interiors should their old carpet for free to then For years, there have been being aware of where a consist of products where be used to make a new one. low VOC to zero VOC paint aware of where a product or material product or material comes from, manufacturing has little to products available, and many comes from, how it is manufactured, how it is manufactured, and no impact on the environment A challenge in hospital- manufacturers of furniture It takes the its impact on the environment and can be environmentally ity design can be finding and flooring make products and its impact on the environment once once it has reached the end of friendly to dispose. These fabrics that meet sustainability that do not use VOCs in their coordinated it has reached the end of its usable life its usable life. principles are now much guidelines while also being finishes. Using low to no VOC effort of easier to follow thanks to the durable enough for heavy products helps to promote Going all out growing number of commercial traffic within a hotel setting. better indoor air quality and owners, architects, Other ways to implement sus- ‘green’ products available for The textile industry consumes a healthy environment for tions, better technology, and can the industry be sustain- tainability practices fall across the hospitality industry. large amounts of water in hotel guests. designers, green education, environmen- able but still maintain the level the entire spectrum of the de- manufacturing and generates contractors, and tally friendly hotels is not just of luxury that guests expect sign of the hotel, from the im- For flooring, bamboo floors a large amount of waste water. In all, it takes the coordinated an idea anymore, but is fast when staying at these hotels? plementation of more efficient have become a popular sustain- Studies have shown that toxic effort of owners, architects, manufacturers to becoming a norm. Not a new The benefit of a new-build HVAC systems, focus on water able flooring option because chemicals are used for dyeing, designers, contractors, and create and open concept for the industry, the is that sustainable materials conservation and management, of their durability and strength bleaching, and finishing fibres manufacturers to create and energy crisis in the early can be used from the ground introducing solar energy where compared to a hardwood floor, that release volatile organic open a noteworthy and truly a noteworthy 1970s caused concern about up, however, it is important to applicable, using appropriate while also being a highly re- compounds (VOCs) into the sustainable hotel. It is a and truly utility costs and energy acknowledge that the produc- and efficacious lighting for newable material. Other natural atmosphere, which are danger- movement that I do not see supply, which prompted tion and delivery of the material different areas within the hotel, options include reclaimed wood ous to breathe in and can affect going away any time soon, sustainable hotel hoteliers to focus on energy up to its installation is where and implementing ‘green roofs’ flooring and cork flooring. Con- people’s health. It would make and that is largely to the conservation strategies. the majority of the negative in applicable situations that can crete is also a natural material a compelling argument for con- benefit of future generations.

26 HRA Today I June 2018 HRA Today I June 2018 27 Guest Column Moving ahead with technology Gary Patrick, Chief Executive Officer, Hotel Internet Services, the company that provides the BeyondTV in-room entertainment system in hotels across the world, says that hotels must continuously look to provide more convenience to guests through technology while ensuring that they’re doing enough to boost revenue from alternate streams.

As the evolution of entertain- alternative revenues. With this in tion, and informational need. ment technology continues mind, hoteliers should take note Alongside providing guests with to place a greater emphasis of the growing guest prefer- the ability to effortlessly view on consumer demands for ence for solutions that provide streaming subscriptions on a personalisation and enhanced personal smart device to televi- much larger screen, BeyondTV convenience, hoteliers have sion casting. A feature that has allows users to perform the had little choice in needing to only skyrocketed in popularity same action when viewing and adapt their in-room services with consumers, thanks to the posting content on personal accordingly. Perhaps nowhere availability of smart televisions, social media networks. Going a is this more apparent than casting is rapidly becoming a step further in enhancing guest in the continuously declining mainstream feature in guest communication, BeyondTV offers video-on-demand sales that are rooms around the world as a new and more updated ap- virtually a universal phenom- enon experienced by properties around the world. However, when looking at it from the hotel guest’s perspective, the BeyondTV serves to transform existing guest idea of purchasing video content from a limited selection makes room televisions into all-encompassing little sense when simply logging hubs for essentially any entertainment, into a personal device provides access to a wide range of online communication, and informational need streaming options. of the guest Yet, while the rise of streaming services has undoubtedly decreased the guests look to emulate the same proach to learning details about value of video-on-demand, its entertainment experience that hotel services and ordering existence should not be seen they have become accustomed amenities. By simply clicking a as a threat to in-room revenue. to at home. remote-control button, guests Instead, online streaming and using BeyondTV can circumvent smart devices offer a vital For hotels looking to cater to the need to call or visit the front new opportunity this demand, industry-leading desk when wanting to request to interact solutions now exist that not only items, including ordering room with guests offer guests casting abilities, service or making restaurant res- in a way but also increasingly satisfy ervations. With many of today’s that their overall desire for more younger guests often preferring enriches personalised and instantaneous newer and faster means of com- their services. Platforms such as munication over traditional and experience HIS’ BeyondTV in fact serve to slower forms, solutions such as while provid- transform existing guest room BeyondTV provide hoteliers with ing a more televisions into all-encompass- the ability to communicate with effective means ing hubs for essentially any guests in a manner that suits of boosting entertainment, communica- their modern lifestyle.

28 HRA Today I June 2018 Banqueting Banqueting

Atish KUMAR BARAL Deputy F&B Manager Signature Club Resort

Equipped for all events The banqueting industry deals Banking with requirements such as themes, catering, drinks and refreshments, on banquets audio and visual requirements, entertainment, decorations, table planning, transportation logis- tics, etc. The industry is required The banqueting industry is growing by leaps and bounds, to customise and cater to all and the kind of requirements customers now have are the above needs. It is therefore quite diverse. We find out from experts how hotels are important that we equip ourselves coping with these unusual demands and making a mark accordingly. A lot of planning and for themselves amongst competition. execution goes into every event It is important that is hosted by us. that we keep Signature Club Resort is an ideal up with current Anupriya Bishnoi venue for hosting all types of cor- porate events, formal get-togeth- trends in terms ers, weddings, and social gather- of technological Sanket Thakur ings. The resort is immersed in Food & Beverage Manager the lap of nature providing a facilities that The Resort Madh-Marve, Mumbai green carpet experience and the we provide perfect ambience for all types of Soumodeep Bhattacharya Paying attention banqueting events. Director of Sales & Marketing to what is needed halls of 2500 sqft and 550 sqft fa- Le Méridien Goa, Calangute Banquets are very popular Catering to tech needs cilitate our guests to conduct their because they have the power to The biggest challenge that we other rituals and functions, which A venue for prominent forts, is a 16-seater couples to take their vows. We effortlessly give an event a focus, face in the industry is technologi- requires air-conditioned facilities every occasion boardroom with state-of-the-art understand the requirement of whether it’s a party, a ceremony, cal requirement of our clients. The so that grand receptions can be Le Méridien Goa, Calangute, amenities that are perfect for the enquirer and the occasion or a dance. The act of sitting and world today is moving completely planned and organised in our offers 146 tastefully appointed business meetings. thoroughly before we recom- dining brings people together towards a digital phase and it is 8,500-sqft lawn. They have mas- rooms and the banqueting mend or offer venue options. and it also offers a relaxed and important that we keep up with sive open space where themed spaces, including indoor and Since Goa is a sought-after natural setting for people to current trends in terms of techno- dinners and cocktail stations can outdoor venues, are spread wedding destination, we do Dynamic, but successful network at ease. It is not a very logical facilities that we provide. be planned, and we have also over 1037 sqm. Owing to our have venues that are ideal for Banqueting is a dynamic seg- tough task to handle a guest’s Signature Club Resort is equipped allotted a separate concrete space strategic location, we are a weddings and social events. ment and is subject to change banqueting requirements. The with a spacious lawn fit for royal for setting up stages of up to preferred choice for social events, The poolside features a based on seasonal require- most important aspect is that we can be a serious undertaking. weddings. Other indoor banquet 3500 sqft. wedding-related events, and Plunge Bar and a veranda that ments. However, from our must listen very carefully to what So, there must be careful corporates planning off-site adds a touch of nostalgia, catering performance in the last the guest needs. Whatever the consideration and planning conferences or incentive tours. having been designed as an old nine months, we are cautiously purpose is, it’s important that it from the onset of the process. Our banqueting spaces are as Portuguese villa. This is perfect optimistic that the segment will Banqueting is a resonates throughout the entire It takes a can-do attitude, real unique as occasions are varied. for sangeet or cocktail evenings continue to be successful. dynamic segment event. Queries may be varied, attention to detail, and a desire For people who prefer an indoor with crafted cocktails, succulent but the approach towards the to make a difference. venue for award ceremonies or grills, and upbeat music Beneficial tie-ups and is subject to guest must be positive. This helps product showcases, we have featuring a live band. We work with several estab- change based achieve guest satisfaction and it So, it can be a bit challenging the Reis Magos ballroom that is lished event management eases the process of living up to when we tie-up with some spread over 288 sqm. It features Telhado, the open-to-sky terrace companies based in Goa and on seasonal their expectations. If we know external event management a pre-function area and an venue overlooking the Arabian other parts of India on lead our product well, only then can company mainly because we outdoor terrace venue that has Sea, is for those who want a basis. Based on their expertise, requirements we sell it to our guests. know our property better than a large chessboard and life-size beachside wedding without we also refer them to guests anyone else. It is easier for us to chess pieces that make for the having to wade through sand. It who are looking for specialised Planning makes sell it to the guest and we can perfect backdrop for enviable has the sea on one side and the requirements and do not have a difference do a better job of it than any group photographs or activities. verdant green hills on the other, an event management resource Juggling the various tasks that other event management Tiracol, named after one of Goa’s making it a romantic setting for to help them. come with organising a banquet company can.

30 HRA Today I June 2018 HRA Today I June 2018 31 Banqueting Procurement

Saurabh Chowdhury Director of Sales The Westin Mumbai Garden City

Quotations infrastructure. Hence, it is quotation would be in line with meet expectations critical for a hotel’s sales team their expectations. The market for catering is very to ensure that the client’s Smart dynamic and there is a lot of requirement is thoroughly linked Maintaining thresholds competition from hotels of to the hotel’s benefit in meeting We have a minimum banquet similar stature and stand-alone or exceeding the expectations, threshold that we maintain. banqueting setups with quality and ensure that the first Post analysing the client require- ment, past trends, history with purchases the company and competition Benjamin West is one of the world’s leading Furniture, Fixtures and scenario, we send our quotations Equipment (FF&E) and Operating Supplies and Equipment (OS&E) while taking into consideration purchasing firms that has earned an unparalleled reputation for the minimum revenue that we We do not tie need to drive from the suggested cost effective, industry-leading results. Alan Benjamin, President, banqueting rooms. Benjamin West, talks about the group’s strategy to stay relevant in a up with event dynamic industry. management Managing without ties We do not tie up with companies and event management companies and work on case-to-case work on a case-to- basis taking into consideration case basis the demand, size of the Anupriya Bishnoi in delays because you cannot wishes to simply pick the requirement, and the month open the hotel on time. What product with the lowest price. of the requirement. How is Benjamin West we do is an overall cost saving, achieving the goal of cost avoidance, and cost over What’s your take on going being cost effective? life analysis to make sure it’s digital in procurement? Achieving cost-effectiveness not merely the lowest price on We have the best procurement SM Azmat is one of the key aspects of the spreadsheet. system in the industry. We President Sales & Marketing what we do. Nobody hires a spent more than USD one Jaypee Hotels & Resorts purchasing firm to spend more Has a change in demands million developing our own money. Cost effectiveness by hotels been a challenge? system. The system itself is Providing what ties, and outdoor event but interesting to cater to can be achieved in a couple Hoteliers are asking for more great, but there is no ‘press a the client needs spaces that can cater to the re- different people with varied of ways; the simplest is if you services as well as a wider button’ for making everything Banqueting is another name for quirements of the guest in terms needs. The processes and have a price for a product, we and deeper knowledge about happen on time. A human a customised setup. It is different of corporate or MICE events, management of events at Jaypee will buy a product like that, of resources. They are trying to element still exists in the in every aspect from one event to social gatherings, weddings, and Hotels & Resorts is streamlined better quality, in less money. We be more unique. One of the industry. It makes us efficient another, and is dependent on in- other such occasions. as we have a dedicated creative have a great relationship with biggest challenges we have in what we do. dividual choice and requirement. team that keeps a detailed eye all the top vendors. We also is dealing with schedules and We have multiple venue options Challenges on the requirements and needs look at specifications from a budgets, and to achieve the The benefit of technology can like meeting rooms, banquet are a blessing of the guest, thus making the design perspective. best within these two aspects. be a bit overblown. Whenever halls with state-of-the-art facili- I would say it’s not challenging event memorable. We never work for anyone but there is a real-time problem like Usually, hoteliers want the the owners. So, we don’t have quality or price negotiation, it’s Empanelled event lowest price for a given quality, any incentive of picking any not a computer but a human to management teams Empanelled but we make sure the product furniture company. We will go the rescue. One of the greatest We do have empanelled event companies is going to be durable and for a furniture company that’s benefits that owners receive Hoteliers want the management teams that work will stand the entire life in the going to provide the best solu- by hiring us is that all major lowest price for a with us on third-party basis and are reliable hospitality environment, which tion for the owner. vendors look to us for a six provide guests with multiple and well-versed is much harsher than a resi- or seven-digit purchase order given quality, but options in terms of internal decor. dential environment. Another Also, sometimes we do every week. You can’t put that we make sure the Empanelled companies are with the dos key element is that you don’t accept projects with unrealistic benefit on a spreadsheet and reliable and well-versed with want to deal with a vendor who deadlines, but we never let it really doesn’t matter if my product is going the dos and don’ts at the and don’ts may have quoted the lowest owners buy from a vendor with system talks to the vendor’s property, which is always easier price, but is not delivering on unrealistic pricing. It’s our job system. Technology is great, but to be durable to handle. time. So, whatever you thought to research and analyse pricing the final decision is still through as well you would save, you will lose and material before the owner human interaction.

32 HRA Today I June 2018 HRA Today I June 2018 33 XxxxxxAppointments Appointments Appointments

Novotel Goa Dona Sylvia Resort has Rajneesh Kumar has joined as the appointed Vishal Khosla as General General Manager at Courtyard by Manager. He brings over two decades Marriott Raipur. He brings to the table of hospitality and management experi- his vast repertoire of running and ence to the role. Khosla will be respon- managing highly successful hotels and sible for spearheading operations at has an extensive experience of almost the beach resort and ensuring growth 14 years in the hospitality industry. In with innovative strategies. His strong this role, Kumar will be responsible for team-building skills, expert approach eliciting performance from associates, towards business development, com- culminating fine guest experiences, prehensive knowledge of international and working towards achieving the standard service procedures, and a resilient background in hospitality vision of the hotel. Through his strategic leadership, he will ensure Hyatt Regency Pune has appointed The Westin Mumbai Garden City will provide strategic and tactical depth to the hotel. effective and efficient management at the hotel. V Prakash as the Director of Sales has appointed Saurabh Chowdhury Vishal Khosla Rajneesh Kumar & Marketing. With a career span- as Director of Sales & Marketing. In General Manager General Manager ning over 18 years in the hospitality the new role, Chowdhury will delve Novotel Goa Dona Sylvia Resort Courtyard by Marriott Raipur industry, Prakash brings in a wealth deeper into understanding the client of knowledge and experience with base, devise and implement strategic him. A post graduate in marketing, he plans to achieve maximum revenue, Devesh Rawat has been appointed Azaya Beach Resort Goa has appointed began his career with Taj Mahal Palace promotional coverage, and marketing as the General Manager of Indore Rajesh KR Gupta as the General and Towers Mumbai in 1995, and has opportunities for the hotel. He will Marriott Hotel. Rawat has over Manager. An industry veteran with over spent maximum time with ITC Hotels maintain and promote an environment 18 years of experience in the two decades in the hospitality industry, in a sales role. In the new role, he will of teamwork with effective and clear hospitality industry and has worked Gupta brings with him the experience be responsible for improving sales and communication amongst the staff. with a number of hotel brands such of pre-opening hotels along with an providing the best of the Hyatt Regency Pune experience to guests Prior to joining The Westin Mumbai Garden City, Chowdhury worked as Taj, The Leela, Sheraton Grand expertise in revenue analysis, yield along with leading a young and enthusiastic team. Prior to joining at The Renaissance Mumbai Convention Centre Hotel and Marriott and many more. His new role will management, and sales & marketing. Hyatt Regency Pune, Prakash was the Country Director, India and Executive Apartments, where he lead the team in generating FIT and require him to oversee and monitor In his new role, he will be responsible Sri Lanka, for Soneva. MICE for all 28 pan India properties. all departments, manage the for offering guests gracious hospitality V Prakash Saurabh Chowdhury commercial and operational strategy and intuitive personalised services that Director of Sales & Marketing Director of Sales & Marketing and performance of the hotel, ensure Azaya aims for. Prior to joining Azaya Hyatt Regency Pune The Westin Mumbai Garden City full compliance to hotel operating controls, SOPs, policies, Beach Resort Goa, Gupta worked with Orchid Ecotel Hotel Pune procedures and service standards, and safeguard the quality in the capacity of General Manager, where he was in charge of of operations. overseeing the transformation of the hotel. Devesh Rawat Rajesh KR Gupta Amit Chawla has been appointed AccorHotels has appointed General Manager General Manager as the Operations Manager at Country Yojan Das as the Guest Experience Indore Marriott Hotel Azaya Beach Resort Goa Inn & Suites by Radisson, Navi Manager for Novotel Hotels & Mumbai. His primary responsibility Resorts, Goa. With over seven years of at the 96-key hotel will be handling experience in the hospitality the entire operations of the hotel, industry, Das is a result-oriented including sales and finance. He will professional and will be responsible also ensure that apart from the for team management, business operational goal, the hotel enhances and skill development, as well as its recognition in the market with new overseeing and co-ordinating for additions to the property and main- various amenities at the group's tains the standards set by the Radisson properties in Goa. She will ensure brand. Chawla has been working in this industry for over 17 years. that guest requests are addressed on time and as required. Das has Prior to the new assignment, he was working with ITC Hotels as a previously been associated with hotels like Vivanta by Taj, Goa & Food and Beverage Manager. He began his career with the Taj Bengaluru and ITC Sonar, Kolkata. She will bring dedication and a Hotels and Resorts in the F&B arena, and then rose from a can-do attitude to the new role, and work enthusiastically to fulfil supervisory to a managerial level. all her duties. Amit Chawla Yojan Das Operations Manager Guest Experience Manager Country Inn & Suites by Radisson, Navi Mumbai Novotel Hotels & Resorts, Goa

34 HRA Today I June 2018 HRA Today I June 2018 35 Products Products

‘Oh, live’ the oil! Rising above the rest Illuminate the laminate Leonardo Olive Oil, from Cargill The White Teak Company India, meets the nutrition and has launched a designer Ply Mahal has launched health needs of consumers by floor lamp collection Glorious Backlight Laminate creating the perfect blend of to warm up the overall Panels, a new concept health and taste in the premium tone of a living space, both with metallic fusion and olive oil category. The brand aesthetically and functionally. backlighting. With designer is breaking the category From classic to bold and trendy laminate panels becoming dynamics by simplifying the designs, each piece of the popular not only for their nomenclature of its variants collection has its own exclusivity. appearance but also for for the consumers by renaming The best way to enhance any the impact they have on them by their usage. The new space, the light beautifully The world of wicker spectators, this collection names of Leonardo’s olive oil illuminates dark corners, giving is the best way to charm Wicker World has curated a bespoke variants are Cook All, meant for living spaces a touch of luxury. guests with delightful interiors. range of ‘Comfy’ daybeds. Designed all kinds of Indian cooking, including Pick a tall floor lamp today by Amit Sawhney, these new daybeds deep frying; Just Lite for day-to-day Indian cooking excluding and add style to your interiors. make outdoor living more pleasurable. deep frying; and Just Drizzle, which is perfect for salad dressings, The collection can blend seamlessly with a garden, patio, or dips, and condiments. A gold embossing has been added to poolside. These daybeds are made in high-quality aluminium connote that the brand is imported from Italy. frame and woven with all-weather wicker from Germany. Each daybed uses a quick-dry mattress and foam which is upholstered in UV-resistant fabric available in a range of colours. Some of them also have an overlapping canopy that provides Iced to the ‘Tea’ Lime delight filtered sun protection. This collection can resist fading, cracking, or tearing. The modern and sleek style is designed to give Positive Food Ventures, through its brand Brewhouse, is eyeing Pergo Sensation gives you maximum comfort. to change the way we consume iced tea by bringing real-brewed exciting new oak décor iced tea in a bottled format for the first time in India. The iced to delight! Limed Grey teas are all-natural with no preservatives and contain 40-70 per Oak looks and feels like cent less sugar than aerated beverages and juice-based drinks. a floor weathered by the The company sources its tea from the Nilgiris in South India, sun and sand, adding known to produce some of the finest teas in the world. Real- a maritime touch to brewed tea means that any room. Sensational the tea is not made wood-look floors from a powder or from Pergo retain concentrate formulated lustre longer. Taking in the lab, but from laminate flooring to brewing real tea a whole new level, leaves in water. The Pergo Sensation iced teas are available offers beautiful, authentic, textured in Classic Lemon, flooring that has a truly natural feel. The unmatched durability of Classic Peach, and the patented TitanX surface protection will make your floors look Honey Mint flavours. fresh and elegant always.

Jewelled basins VitrA introduces its new collection, the Water Jewels washbasins. The collection’s seemingly simple form and function are enhanced to incredible effect with PVD coatings, a state-of-the-art process of vaporising and depositing metal powder onto a surface, which remains corrosion-free and scratch-resistant. This series artfully showcases the designs of ceramic washbasins finished with brilliant metallic rim coatings that draw inspiration from traditional Turkish craftsmanship. The Water Jewels washbasins are available with platinum, gold, and copper-coloured rims, and are suitable for bench-mount, semi-inset, and under-counter installation.

36 HRA Today I June 2018 HRA Today I June 2018 37 Off the record

Rishi Chopra General Manager Le Méridien Mahabaleshwar Resort & Spa

Life has been kind to me and has given me an opportunity to work at a property nestled amidst a beautiful forest area. All I need to do is take a walk outside to de-stress. I am passionate about my life as a hotelier and everything that surrounds it. It’s more like being a jack of all trades when you are playing the role of a General Manager. I am an absolute beach person and need my regular dose of the magical mix of sun, sand, and sea. I am not an avid traveller, but I do travel regularly. One of the unforgettable memories I have is witnessing the marine life of the Maldives.

I am an absolute beach person and need my regular dose of it

Berzin Master General Manager Balaji Sarovar Premiere, Solapur

A hotel manager is always switched on, even when on leave. Balancing this is an art and I I enjoy myself every moment whether I am involved in hotel operations or on leave. I enjoy exploring natural surroundings. I feel that India has a lot to offer, and Kerala and Himachal Pradesh offer mesmerising, tranquil natural beauty. I also have some fond memories of Venice and sailing in Norway. Apart from spectacular scenery, travel helps me enjoy new cultures, new cuisines, and the entire experience is worth your while. Travel is the only thing you buy that makes you richer.

Travel helps me enjoy new cultures and new cuisines, and the experience is worth it

Rohan Sable General Manager Novotel hotels and resorts, Goa

I absolutely love barbecuing and grilling in my free time. I also enjoy listening to podcasts when I’m free. I have always been passionate about music and play the cajón well. Being an avid traveller, I have always enjoyed discovering new places. My favourite holiday destination in India is Goa. Internationally, Thailand and Bali top my favourite holiday destination list. I love exploring eateries in the local markets of these travel destinations. Further, binge-watching shows and spending time with my daughter help me rejuvenate from my hectic schedule.

I have always been passionate about music and play the cajón well

38 HRA Today I June 2018