Telecom Regulatory Authority of India

The Indian Telecom Services Performance Indicators July - September, 2012

New Delhi, India 11th January, 2013

Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg, New Delhi-110002 Tel: +91-11- 23230752, Fax: +91-11- 23236650 Website: www.trai.gov.in

Disclaimer

The Information and Statistics contained in this report are derived from variety of sources, but are mainly reliant on data obtained from Service Providers. This report does not constitute commercial or other advice. No warranty, representation or undertaking of any kind, express or implied, is given in relation to the information and statistics contained in this report.

Table of Contents

Snapshot ...... i Executive Summary ...... iii Trends at a Glance ...... x Introduction ...... xiii Chapter 1 : Subscription Data ...... 1 Section A: Access Service – An Overview ...... 2 Section B: Wireless Service ...... 9 Section C: Wireline Service ...... 17 Section D: Internet Service ...... 24 Section E: Other Value Added Services – PMRTS & VSAT ...... 32 Chapter 2 : Revenue and Usage ...... 35 Section A: GSM Service ...... 36 Section B: CDMA – Full Mobility Service ...... 41 Section C: Internet Service...... 46 Chapter 3 : Financial Data of Telecom Service Sector ...... 47 Chapter 4 : Quality of Service (QoS) ...... 52 Section A: Quality of Service Performance of Wireless Service Providers ...... 53 Section B: Quality of Service Performance of Wireline Service Providers...... 62 Section C: Quality of Service Performance of Dial-up/ Broadband Service ...... 67 Chapter 5 : Performance of Cable TV, DTH and Radio Broadcasting Services .. 72 Annexures ...... 78 Annexure 1.1: Licensed Cellular (GSM & CDMA) Service Providers ...... 79 Annexure 1.2: Wireless Subscriber Base ...... 80 Annexure 1.3: Wireline Subscriber Base ...... 84 Annexure 1.4: Service Provider wise details of PCOs ...... 86 Annexure 1.5: Service Provider wise details of Village Public Telephones ...... 89 Annexure 1.6: List of Internet Service Providers Providing Internet Telephony Service ...... 92 Annexure 1.7: Internet Service Provider wise Subscriber Base ...... 93 Annexure 1.8: Service Area wise PMRTS subscriber Base ...... 97 Annexure 2.1: GSM Service – Service Area wise Statistics for QE Sep-12 ...... 98 Annexure 2.2: CDMA Full Mobility Service – Service Area wise Statistics for QE Sep-12 ...... 99 Annexure 4.1: Performance of QoS Parameters for Cellular Mobile Service ...... 100 Annexure 4.2: Performance of QoS Parameters for Basic (Wire-line) Service .... 106 Annexure 4.3: Quality of Service Performance of Broadband Service Providers ...... 109 Annexure 5.1: A -la-carte rates of pay channels for non-CAS areas, as reported to TRAI by the respective Broadcasters ...... 113 Annexure 5.2: List of operational private FM Radio Stations in India ...... 126 Annexure 5.3: List of applicants who have been granted DTH License ...... 133 Annexure 5.4: List of permitted teleports at various locations in India ...... 134 Index of Tables & Charts ...... 137 Snapshot

(Data As on 30th September, 2012) Telecom Subscribers (Wireless +Wireline) Total Subscribers 937.70 Million % change over the previous quarter -2.88% Urban Subscribers 595.69 Million (63.53%) Rural Subscribers 342.01 Million (36.47%) Market share of Private Operators 86.16% Market share of PSU Operators 13.84% Teledensity 77.04 Urban Teledensity 161.13 Rural Teledensity 40.36 Wireless Subscribers Total Wireless Subscribers 906.62 Million % change over the previous quarter -2.94% Urban Subscribers 571.70 Million (63.06%) Rural Subscribers 334.92 Million (36.94%) GSM Subscribers 808.80 Million (89.21%) CDMA Subscribers 97.82 Million (10.79%) Market share of Private Operators 88.43% Market share of PSU Operators 11.57% Teledensity 74.49 Urban Teledensity 154.64 Rural Teledensity 39.52 Wireline Subscribers Total Wireline Subscribers 31.08 Million % change over the previous quarter -1.10% Urban Subscribers 23.99 Million (77.17%) Rural Subscribers 7.10 Million (22.83%) Market share of Private Operators 20.16% Market share of PSU Operators 79.84% Teledensity 2.55 Urban Teledensity 6.49 Rural Teledensity 0.84 Village Public Telephones (VPT) 0.585 Million Public Call Office (PCO) 1.551 Million

i Internet / Broadband Subscribers Total Internet Subscribers (excluding Internet Access by Wireless 24.01 Million Phone Subscribers) % change over the previous quarter 5.97% Broadband Subscribers 14.68 Million Broadcasting & Cable Services Number of private satellite TV channels registered with Ministry of 841 I&B Number of Pay Channels 184 Number of private FM Radio Stations 242 DTH Subscribers registered with Pvt. SPs 50.91 Million Number of Set Top Boxes in CAS notified areas 10,48,445 Telecom Financial Data (for the QE Sep-12) Gross Revenue during the quarter ` 52937.32 Crore % change in GR over the previous quarter 0.81% Share of Public sector undertaking's in GR 15.75% Adjusted Gross Revenue (AGR) `35473.16 Crore % change in AGR over the previous quarter -0.07% Monthly Average Revenue Per User (ARPU) for Access Services `99 Revenue & Usage Parameters (for the QE Sep-12) Monthly ARPU GSM Service ` 95 Monthly ARPU CDMA Full Mobility Service ` 78 Minutes of Usage (MOU) per subscriber per month GSM Service 342 Minutes Minutes of Usage (MOU) per subscriber per month CDMA Full 225 Minutes Mobility Service Minutes of Usage for Internet Telephony 269.71 Million

ii Executive Summary

1. The number of telephone subscribers in India declined from 965.52 million at the end of Jun-12 to 937.70 million at the end of Sep-12, registering a negative growth of -2.88% over the previous quarter as against positive growth of 1.49% during the QE Jun-12. This reflects year-on-year (Y-O-Y) growth of 3.39% over the same quarter of last year. The overall Tele-density in India has declined from 79.58 as on 30th June, 2012 to 77.04 as on 30th September, 2012.

Trends in Telephone subscribers and Teledensity in India

2. Subscription in Urban Areas decreased from 621.76 million at the end of Jun-12 to 595.69 million at the end of Sep-12, and Urban Teledensity declined from 169.03 to 161.13. Rural subscription decreased from 343.76 million to 342.01 million, and Rural Teledensity also slightly declined from 40.66 to 40.36. Share of subscription in Rural areas out of total subscription increased from 35.60% at the end of Jun-12 to 36.47% at the end of Sep-12.

iii

Composition of Telephone Subscribers

3. With a decline of 27.48 million subscribers during the quarter, total wireless(GSM+CDMA) subscriber base registered a negative growth of 2.94% over the previous quarter and subscriber base declined from 934.09 million at the end of Jun-12 to 906.82 million at the end of Sep-12. The year-on-year (Y-O-Y) growth rate of Wireless subscribers for Sep-12 is 3.78%. Wireless Teledensity decreased from 76.99 at the end of Jun-12 to 74.49 at the end of Sep-12.

4. Wireline subscriber base further declined from 31.43 million at the end of Jun-12 to 31.08 million at the end of Sep-12, bringing down the wireline Teledensity from 2.59 at the end of Jun-12 to 2.55 at the end of Sep-12.

iv 5. Internet subscribers increased from 22.66 million at the end of Jun-12 to 24.01 million at the end of Sep-12, registering a quarterly growth rate of 5.97%. Top 10 ISPs together hold 95% of the total Internet subscriber base.

6. Number of Broadband subscribers increased from 14.21 million at the end of Jun-12 to 14.68 million at the end of Sep-12, registering a quarterly growth of 3.31% and Y-O-Y growth of 14.42%.

7. Share of Broadband subscription in total Internet subscription decreased from 62.74% at the end of Jun-12 to 61.16% at the end of Sep-12. 84.60% of the Broadband subscribers are using Digital Subscriber Line (DSL) technology.

Trends in Internet/Broadband subscription

v 8. Monthly Average Revenue Per User (ARPU) for GSM service declined by 0.45%, from `95.47 in QE Jun-12 to `95.05 in QE Sep-12, with Y-O-Y decrease of 2.15%.

9. On an all India average, the overall MOU per subscriber per month for GSM service decreased by 1% from 346 in QE Jun-12 to 342 in QE Sep-12. Prepaid MOU per subscriber decreased by 1.27% (from 325 to 321) and the postpaid MOUs decreased by 0.72% (from 967 to 960)

10. Monthly ARPU for CDMA – full mobility service increased by 3.80%, from `74.91 in QE Jun-12 to `77.76 in QE Sep-12. ARPU for CDMA has increased by 10.20% on Y-O-Y basis.

11. The total MOU for CDMA per subscriber per month declined by 1.49%, from 228.63 in QE Jun-12 to 225.22 QE Sep-12. The Outgoing MOUs (114) declined by 1.25% and Incoming MOUs (112) decreased by 1.73%.

12. Gross Revenue (GR) and Adjusted Gross Revenue (AGR) of Telecom Service Sector for the QE Sep-12 has been `52937.32 Crore and `35473.16 Crore respectively. There has been an increase of 0.81% in GR and a decrease of 0.07% in AGR as compared to previous quarter. The year-on-year (Y-O-Y) growth in GR and AGR over the same quarter in last year has been 6.00% and 6.01% respectively. Pass-through charges accounted for 32.99% of the GR for the quarter ending Sep-12. The quarterly and the year-on- year (Y-O-Y) growth rates of pass-through charges for QE Sep-12 are 2.65% and 5.96% respectively.

vi 13. Average license fee as percentage of AGR is 8.13% in QE Sep-12. The quarterly and the year-on-year (Y-O-Y) growth rates of the average license fee for QE Sep-12 are -1.93% and 3.91% respectively.

14. Access services contributed 74.92% of the total revenue of telecom services. In Access services Gross Revenue, AGR, License Fee & Spectrum Charges decreased by 0.62%, 1.60%, 6.36% & 0.41% respectively in the quarter ending Sep-12 vis-à-vis previous quarter.

15. Monthly Average Revenue per User (ARPU) for Access Services based on AGR increased from ` 98 in QE Jun-12 to ` 99 in QE Sep-12.

Composition of Gross Revenue

vii 16. The performance of wireless service providers in terms of QoS during the quarter vis-à-vis that in previous quarter is depicted as under:

Parameters showing Parameters showing deterioration in Parameters showing no Improvement in QoS QoS change in QoS  SDCCH/Paging Chl.  Worst affected BTSs due to downtime.  BTSs Accumulated Congestion downtime (not  TCH Congestion. available for service)  Worst affected cells having more than 3%  Connection with good voice quality  Call Set-up Success Rate (within licensee's TCH drop (call drop) own network) rate  Metering and billing credibility - postpaid

 Call Drop Rate  Point of Inter-  Resolution of billing/ charging/ connection (POI) validity complaints.  Metering and billing Congestion (No. of credibility - prepaid. POIs not meeting the  Period of applying credit/ waiver/ benchmark) adjustment to customer’s account from the date of resolution of complaints.

 Accessibility of call  %age requests for Termination centre/customer /Closure of service complied within 7 care. days

 %age of calls answered by the operators (voice to voice) within 60 sec.

 Time taken for refund of deposits after closures.

17. The performance of wireline service providers in terms of QoS during the quarter vis-à-vis that in previous quarter is depicted as under: Parameters showing Parameters showing Parameters showing no change in QoS Improvement in QoS deterioration in QoS  % faults repaired by  Faults incidences  Call Completion Rate (CCR) next working day (No. of faults/100 Subs./month)  Answer to Seizure Ratio (ASR)  % faults repaired within 3 days  Metering and billing  Metering and billing credibility - credibility - prepaid postpaid  % faults repaired within 5 days  Resolution of  Point of Interconnection (POI) billing/ charging/ Congestion  Mean Time to Repair validity complaints (MTTR)  % of calls answered by the operators

viii  Accessibility of call (Voice to Voice) within 60 Sec centre/customer care  %age requests for Termination / Closure of service complied within 7 days.

 Period of applying credit/waiver/ adjust-ment to customer’s account from the date of resolution of complaints

 Time taken for refund of deposits after closures.

18. Total number of permitted private satellite TV channels registered with Ministry of I&B, as obtained from its website, is 843. There are 184 pay TV channels in existence, as reported by 26 broadcasters/their distributors, as on QE Sep-12.

19. Maximum number of TV channels (Pay, FTA and Local) being carried by any of the reported MSOs is 350 whereas in the conventional analogue form, maximum number of channels being carried by any of the reported MSOs is 100 channels.

20. Apart from All India Radio, Prasar Bharti – a public broadcaster, there are 242 private FM Radio stations in operation at the end of Sep-12.

21. Besides the free DTH service of Doordarshan, there are 6 private DTH licensees, offering their services to the DTH subscribers. As on 30.09.2012, 50.91 million subscribers are registered with these 6 private DTH operators.

22. Number of Set Top Boxes (STBs) installed in CAS notified areas of Delhi, Mumbai, Kolkata and Chennai increased from 10,01,033 at the end of Jun-12 to 10,48, 445 at the end of Sep-12.

ix Trends at a Glance

A. Wireline & Wireless Services

i) Wireline 33.31 32.69 32.17 31.43 31.08 -6.69% -4.90% -3.38% -1.10% ii) Wireless 873.61 893.84 919.17 934.09 906.62 3.78% 1.43% -1.37% -2.94%

Total 906.93 926.53 951.34 965.52 937.70 3.39% 1.21% -1.43% -2.88% Rural 305.51 315.33 330.82 343.76 342.01 11.95% 8.46% 3.38% -0.51%

Urban 601.42 611.19 620.53 621.76 595.69 -0.95% -2.54% -4.00% -4.19%

2) Traffic (MOU) (minutes of use/ sub/month)

Wireless - full mobility i) GSM 331 332 346 346 342 3.51% 2.97% -1.08% -1.00% ii) CDMA 230 226 229 229 225 -2.18% -0.21% -1.79% -1.49% 3) ARPU (Rs./sub/ month)

Wireless - full mobility i) GSM 93.05 95.77 97.37 95.47 95.05 2.15% -0.76% -2.38% -0.45% ii) CDMA 70.57 73.46 75.29 74.91 77.76 10.20% 5.86% 3.29% 3.80% 4) Teledensity Population in million (Estimated) 1202 1206 1209 1213 1217 i) Wireline teledensity 2.77 2.71 2.66 2.59 2.55 -7.88% -5.81% -4.00% -1.41% ii) Wireless teledensity 72.70 74.15 76.00 76.99 74.49 2.45% 0.46% -1.99% -3.25% Total Teledensity 75.48 76.86 78.66 79.58 77.04 2.07% 0.24% -2.06% -3.19% Rural teledensity 36.40 37.48 39.22 40.66 40.36 10.88% 7.69% 2.90% -0.74% Urban teledensity 166.01 167.85 169.55 169.03 161.13 -2.94% -4.01% -4.97% -4.68%

x B. Subscriber Base

(i) Wireline Subscr ibers Base (in Million)

QE Sep QE Dec QE Mar QE Jun QE Sep %age %age %age %age 2011 2011 2012 2012 2012 change change change change Service over over over over Provider Sep- Dec- Mar- Jun- 2011 2011 2012 2012 (12 (9 (6 (3 months) months) months) months) BSNL 23.68 23.00 22.47 21.71 21.36 -9.78% -7.13% -4.92% -1.60% MTNL 3.45 3.45 3.46 3.45 3.45 0.25% 0.00% -0.11% -0.01% Bharti 3.33 3.32 3.27 3.27 3.27 -1.61% -1.29% 0.14% 0.08% Reliance 1.26 1.27 1.27 1.27 1.26 -0.23% -0.63% -0.93% -0.83% Tata 1.36 1.40 1.44 1.46 1.47 8.38% 5.36% 2.20% 1.00% Quadrant (HFCL) 0.20 0.20 0.20 0.20 0.19 -3.79% -4.94% -5.74% -3.84% Sistema 0.04 0.05 0.05 0.05 0.05 9.01% 2.47% 4.75% 0.76% Vodafone - - 0.02 0.02 0.02 - - 29.58% 15.94% Total 33.31 32.69 32.17 31.43 31.08 -6.69% -4.90% -3.38% -1.10%

(ii) Wireless Subscriber Base (in Million) QE Sep QE Dec QE Mar QE Jun QE Sep %age %age %age %age 2011 2011 2012 2012 2012 change change change change over over over over Sep- Dec- Mar- Jun- 2011 2011 2012 2012 Service (12 (9 (6 (3 Provider months) months) months) months) Bharti 172.78 175.65 181.28 187.30 185.92 7.60% 5.85% 2.56% -0.74% Vodofone 144.99 147.75 150.47 153.71 152.66 5.29% 3.33% 1.46% -0.68% Reliance 147.09 150.08 153.05 154.60 134.85 -8.32% -10.15% -11.89% -12.78% Idea/Spice 100.18 106.38 112.72 117.16 115.46 15.26% 8.54% 2.43% -1.45% BSNL 95.79 96.76 98.51 98.28 99.63 4.01% 2.97% 1.14% 1.38% Tata 88.77 83.49 81.75 80.23 78.36 -11.74% -6.15% -4.15% -2.33% Aircel/Dishnet 59.79 61.64 62.57 64.88 66.61 11.39% 8.05% 6.45% 2.67% Unitech 29.65 36.31 42.43 45.58 42.15 42.13% 16.08% -0.67% -7.53% Sistema 13.27 15.01 15.80 16.55 16.59 25.09% 10.58% 5.01% 0.27% MTNL 5.58 5.68 5.83 5.57 5.29 -5.19% -6.82% -9.23% -4.95% Videocon 6.27 5.44 5.95 5.58 4.45 -29.00% -18.22% -25.21% -20.22% Loop 3.20 3.24 3.27 3.15 3.03 -5.27% -6.42% -7.31% -3.88% Quadrant (HFCL) 1.22 1.19 1.33 1.51 1.60 31.05% 34.56% 20.66% 6.23% - - S Tel 3.50 3.55 3.43 0.00 0.00 -100.00% 100.00% 100.00% - - - Etisalat 1.52 1.67 0.78 0.00 0.00 -100.00% 100.00% 100.00% -

Total 873.61 893.84 919.17 934.09 906.62 3.78% 1.43% -1.37% -2.94%

xi C. Internet & Broadband Services

QE Sep QE Dec QE Mar QE Jun QE Sep %age %age %age %age 2011 2011 2012 2012 2012 change change change change over over over over Sep- Dec- Mar- Jun- 2011 2011 2012 2012 (12 (9 (6 (3 months) months) months) months) 1) Subscriber's Base (in million) i) Internet (excluding Internet Access by wireless phone subscribers) 20.99 22.39 22.86 22.66 24.01 14.37% 7.23% 5.03% 5.97% Internet (<256 Kbps) 8.16 9.04 9.05 8.44 9.33 14.31% 3.16% 3.05% 10.45% Broadband Connections 12.83 13.35 13.81 14.21 14.68 14.42% 9.99% 6.33% 3.31% (>=256 Kbps speed) ii) Wireless Data Subscribers 373.84 431.37 448.89 460.84 446.99 19.57% 3.62% -0.42% -3.01%

D. Telecom Financial Data

QE Sep QE Dec QE Mar QE Jun QE Sep %age %age %age %age 2011 2011 2012 2012 2012 change change change change over over over over Sep- Dec- Mar- Jun- 2011 2011 2012 2012 Telecom (12 (9 (6 (3 Sector months) months) months) months) i) Gross Revenue (Rs. in Crores) 49942.25 49365.18 49242.99 52512.10 52937.32 6.00% 7.24% 7.50% 0.81% ii) Adjusted Gross Revenue (Rs. in Crores) 33460.52 34081.35 34457.07 35499.01 35473.16 6.01% 4.08% 2.95% -0.07%

Access Services Adjusted Gross Revenue (Rs. in Crores) 26360.44 27438.98 27408.03 28225.28 27773.79 5.36% 1.22% 1.33% -1.60% ARPU per month (AGR/ Average subscribers/3) 98.04 99.83 97.24 98.17 98.58 0.56% -1.24% 1.38% 0.43%

xii

Introduction

This Report presents the Key Parameters and growth trends for the Telecom Services in India for the quarter ending September, 2012. It provides a broad perspective on the Telecom Services to serve as a reference document for various stakeholders, research agencies and analysts. The Executive Summary of various Telecom Services has been given in the beginning, followed by ‘Performance Indicators at a Glance’. Chapter-1 depicts the growth pattern, in terms of Subscriber base and Teledensity, of Wireline, Wireless, Internet and Value Added Services (VAS). Chapter-2 covers the key revenue and usage parameters. Chapter- 3 gives the financial and accounting data. Chapter-4 covers performance of various service providers in terms of QoS. The information relating to Cable TV, DTH & Radio Broadcast services is provided in Chapter-5.

2. The Report has been prepared based on the information furnished by the Service Providers. It is also available on TRAI’s website (www.trai.gov.in). Any suggestion pertaining to this report may please be addressed to Advisor(F&EA), TRAI; Tel. +91-11-23230752, Fax. +91-11- 23236650 and e-mail: [email protected] or [email protected]

xiii

Chapter 1 : Subscription Data

------ M/s S-Tel, Etisalat & Loop (except Mumbai Circle) have submitted that they have shut down their services.  Teledensity is based on the population projections from census data published by the Office of Registrar General & Census Commissioner of India.

Section A: Access Service – An Overview

The number of telephone subscribers in India decreased from 965.52 million at the end of Jun-12 to 937.70 million at the end of Sep-12, registering a negative growth of 2.88% over the previous quarter as against positive growth of 1.49% during the QE Jun-12. This reflects year-on-year (Y-O-Y) growth of 3.39% over the same quarter of last year. The overall Teledensity in India has declined to 77.20 as on 30th September, 2012 from 79.58 in the previous quarter.

Chart 1.1: Trends in Telephone Subscribers and Teledensity in India

Table 1.1: Subscriber Base & Teledensity – Rural & Urban

Quarter Subscriber Base (million) Teledensity ending Rural Urban Rural Urban Sep-11 305.51 601.42 36.40 166.01 Dec-11 315.33 611.19 37.48 167.85 Mar-12 330.82 620.53 39.22 169.55 Jun-12 343.76 621.76 40.66 169.03 Sep-12 342.01 595.69 40.36 161.13

1.2 Subscription in Urban Areas decreased from 621.76 million at the end of Jun-12 to 595.69 million at the end of Sep-12 and the Urban Teledensity declined from 169.03 to 161.13 during the quarter. Rural subscription also decreased from 343.76 million to 342.01 million and the Rural Teledensity declined from 40.66 to 40.36 during the quarter. The year-on-year (Y-O-Y) growth rate of Rural and Urban Teledensity from Sep-11 to Sep-12 is 10.88% and -2.94% respectively.

Chart 1.2: Market Share - Rural & Urban

1.3 Share of Rural areas in total subscription has increased from 35.60% at the end of Jun-12 to 36.47% at the end of Sep-12. The year-on-year (Y-O-Y) growth of the market share of the Rural areas for Sep-12 is 8.28%.

Chart 1.3: Composition of Access subscription – Wireline & Wireless

Chart 1.4: Composition of Telephone Subscribers at the end of the quarter

Table 1.2: Service Area wise Access (Wireless +Wireline) Subscribers

Service Area Subscribers (million) Jun-12 Sep-12 Net % Rate of Additions Growth Andhra Pradesh 69.79 69.88 0.10 0.14% Assam 15.10 15.19 0.09 0.60% Bihar 63.33 61.64 -1.69 -2.66% Delhi 45.73 44.91 -0.82 -1.79% Gujarat 56.31 54.73 -1.58 -2.80% Haryana 23.68 21.30 -2.38 -10.04% Himachal Pradesh 7.75 7.30 -0.45 -5.82% Jammu & Kashmir 6.88 6.99 0.12 1.68% Karnataka 59.31 58.44 -0.88 -1.48% Kerala 38.03 36.47 -1.56 -4.10% Madhya Pradesh 54.67 54.26 -0.41 -0.75% Maharashtra 74.20 70.60 -3.60 -4.85% Mumbai 38.80 37.06 -1.73 -4.47% North East 9.19 9.43 0.23 2.52% Orissa 26.95 25.83 -1.12 -4.15% Punjab 32.49 31.58 -0.91 -2.79% Rajasthan 51.37 50.54 -0.83 -1.62% T.N. (incl. Chennai) 82.70 80.97 -1.72 -2.09% U.P.(E) 78.62 75.67 -2.95 -3.76% U.P.(W) 56.04 52.24 -3.80 -6.78% Kolkata 26.74 26.03 -0.72 -2.68% West Bengal 47.87 46.65 -1.22 -2.54% All India 965.52 937.70 -27.82 -2.88%

1.4 During the quarter, North-East Circle has recorded the highest growth rate of 2.52%, followed by J&K (1.68%), Assam(0.60%) and A.P. (0.14%). All other circles have shown negative growth.

Chart 1.5: Net Addition in Telephone Subscription (In millions)

1.5 The net additions in telephone subscribers declined from 14.18 million (+ve) in QE Jun-12 to -27.82 million (-ve) in QE Sep-12.

Table 1.3: Service Area wise Teledensity as on 30th September, 2012

Service Area Rural Urban Total Teledensity Teledensity Teledensity Andhra Pradesh 41.82 184.03 81.33 Assam 30.16 151.60 48.74 Bihar 26.17 176.42 46.73 Delhi - - 232.66 Gujarat 53.00 143.29 89.85 Haryana 57.38 127.87 81.64 Himachal Pradesh 73.68 360.06 105.90

J&K 36.86 116.59 58.50 Karnataka 45.18 182.04 96.79 Kerala 63.75 222.32 104.15 Madhya Pradesh 30.02 122.96 54.93 Maharashtra* 52.04 137.14 92.09 Mumbai* North East 42.01 157.51 70.22

Service Area Rural Urban Total Teledensity Teledensity Teledensity Orissa 37.28 185.22 62.52 Punjab 66.86 160.84 106.32 Rajasthan 44.80 161.17 72.71 T.N. (incl Chennai) 55.49 163.54 116.37

U.P.(E)* 32.44 151.17 59.09 U.P.(W)* Kolkata* 43.22 168.85 79.06 W.B.* All India 40.36 161.13 77.04 * Population data/projections are available state-wise only Notes: 1. Teledensity figures are derived from the subscriber data provided by the operators and the population projections, for Urban and Rural areas, of the country, published by the Office of the Registrar General & Census Commissioner, India. 2. Delhi Service area, apart from the State of Delhi, includes wireless subscribers of the areas served by the local exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in Haryana).

1.6 Himachal Pradesh has the highest Rural Teledensity of 73.68, followed by Punjab (66.86). Bihar continues to have the lowest Rural Teledensity of 26.17, followed by Madhya Pradesh (30.02).

Table 1.4: Growth in Subscribers

Service Subscriber base (millions) Rate Market Market Provider of Share – Share – Jun-12 Sep-12 Net Growth Jun-12 Sep-12 Additions (%) (%) (%) Bharti 190.57 189.20 -1.38 -0.72 19.74 20.18 Vodafone 153.73 152.69 -1.04 -0.68 15.92 16.28 Reliance 155.87 136.11 -19.76 -12.68 16.14 14.51 BSNL 119.99 121.00 1.01 0.84 12.43 12.90 IDEA/Spice 117.16 115.46 -1.70 -1.45 12.13 12.31 Tata 81.69 79.83 -1.86 -2.27 8.46 8.51 Aircel/Dishnet 64.88 66.61 1.73 2.67 6.72 7.10 Unitech 45.58 42.15 -3.43 -7.53 4.72 4.49 Sistema 16.60 16.64 0.05 0.27 1.72 1.77

MTNL 9.02 8.75 -0.28 -3.06 0.93 0.93 Videocon 5.58 4.45 -1.13 -20.22 0.58 0.47 Loop Mobile 3.15 3.03 -0.12 -3.88 0.33 0.32 Quadrant (HFCL) 1.71 1.79 0.09 5.07 0.18 0.19 Total 965.52 937.70 -27.82 -2.88 100.00 100.00

1.7 Bharti is the leading operator in Access segment in terms of number of subscribers. In term of net additions during the quarter, only Aircel (1.73 million), BSNL (1.01 million), Quadrant (0.09 million) and Sistema (0.05 million) recorded the positive growth.

Table 1.5: Market Share of the operators in total rural subscribers base for the quarter ending Sep-12

Service Provider No. of Total No. of Rural Percentage Market share Subscribers Subscribers of Rural of Rural subs- (in millions) (in millions) subscribers cribers (%)

Bharti 189.20 79.46 42.00 23.23 Vodafone 152.69 72.93 47.76 21.32 Reliance 136.11 31.04 22.80 9.07 BSNL 121.00 41.78 34.53 12.22 IDEA/Spice 115.46 62.25 53.91 18.20 Tata 79.83 15.24 19.10 4.46 Aircel/Dishnet 66.61 24.15 36.26 7.06 Unitech 42.15 12.55 29.79 3.67 Sistema 16.64 2.56 15.38 0.75 MTNL 8.75 - 0.00 0.00 Videocon 4.45 - 0.00 0.00 Loop Mobile 3.03 - 0.00 0.00 Quadrant (HFCL) 1.79 0.04 2.32 0.01 Total 937.70 342.01 36.47 100.00

1.8 IDEA continues to be the Service provider with highest proportion of Rural subscribers (53.91%) to its total subscribers.

Section B: Wireless Service

Table 1.6: List of Cellular Mobile (GSM & CDMA) Service Providers currently providing service [As on 30th September, 2012]

SLNo. Service Provider Area of Operation 1 Bharti All India 2 Aircel Group All India 3 Reliance All India (except Assam & NE) Communications 4 Reliance Telecom Kolkata, MP, WB, HP, Bihar, OR, Assam & NE 5 Vodafone All India 6 Tata Teleservices All India 7 IDEA (Including All India Spice) 8 Sistema Shyam All India Telelink 9 BSNL All India (except Delhi & Mumbai) 10 MTNL Delhi & Mumbai 11 Loop Mobile (India) Mumbai Ltd 12 Quadrant (HFCL) Punjab 13 Unitech Group All India except Delhi 14 Videocon All India except Punjab, Delhi, Assam, North- Telecommunications East and Jammu & Kashmir) Ltd

1.9 Complete list of licensed Cellular (GSM & CDMA) Service providers as on 30th September, 2012 is at Annexure – 1.1

1.10 Total Wireless (GSM + CDMA) subscriber base declined from 934.09 million at the end of Jun-12 to 906.62 million at the end of Sep-12, thereby showing a negative growth of 2.94%. During this quarter net decline of 27.48 million subscribers was recorded. The year-on-year (Y-O-Y) growth rate of Wireless subscribers for Sep-12 is 3.78%. Wireless Teledensity decreased from 76.99 at the end of Jun-12 to 74.49 at the end of this quarter.

Chart 1.6: Wireless Subscriber Base and Teledensity

Table 1.7: Wireless Subscriber Base & Teledensity – Rural & Urban

Quarter ending Subscriber Base (million) Teledensity Rural Urban Rural Urban Sep-11 297.49 576.12 35.44 159.03 Dec-11 307.59 586.26 36.56 161.01 Mar-12 323.27 595.90 38.33 162.82 Jun-12 336.51 597.59 39.80 162.46 Sep-12 334.92 571.70 39.52 154.64

1.11 The Rural Wireless subscribers declined from 336.51 million at the end of Jun-12 to 334.92 million at the end of Sep-12.

1.12 Rural subscription declined at the rate of -0.47% in QE Jun-12 as against growth of 4.09% in QE Jun-12 and Urban subscription also declined at the rate of -4.33% as against the growth of 0.28% in the previous quarter. The share of Rural wireless subscription increased from 36.02% to 36.94% in total wireless subscription.

Chart 1.7: Wireless Market Share – Rural & Urban

Table 1.8: Growth in Wireless Subscribers

Service Subscriber Base (millions) Rate of Market Market Provider Jun-12 Sep-12 Net Growth Share – Share – Additions (%) Jun-12 Sep-12 (%) (%) Bharti 187.30 185.92 -1.38 -0.74 20.05 20.51 Vodafone 153.71 152.66 -1.04 -0.68 16.46 16.84 Reliance 154.60 134.85 -19.75 -12.78 16.55 14.87 IDEA 117.16 115.46 -1.70 -1.45 12.54 12.74 BSNL 98.28 99.63 1.36 1.38 10.52 10.99 Tata 80.23 78.36 -1.87 -2.33 8.59 8.64 Aircel/Dishn 64.88 66.61 1.73 2.67 6.95 7.35 et Unitech 45.58 42.15 -3.43 -7.53 4.88 4.65 Sistema 16.55 16.59 0.04 0.27 1.77 1.83 MTNL 5.57 5.29 -0.28 -4.95 0.60 0.58 Videocon 5.58 4.45 -1.13 -20.22 0.60 0.49 Loop 3.15 3.03 -0.12 -3.88 0.34 0.33 Quadrant 1.51 1.60 0.09 6.23 0.16 0.18 (HFCL) Total 934.09 906.62 -27.48 -2.94 - -

1.13 Bharti remains the leading operator with 185.92 million subscribers at the end of Sep-12, followed by Vodafone (152.66 million) and Reliance (134.85 million). In terms of net additions during the quarter, Aircel (1.73 million) has added the highest number of subscribers, followed by BSNL (1.36 million), Quadrant (0.09 million) and Sistema (0.04 million). All other service provider recorded negative growth during the quarter.

Table 1.9: Service Area wise Wireless Subscribers

Service Area Subscribers (in million) Jun-12 Sep-12 Net Rate of Additions change (%) Andhra Pradesh 67.47 67.59 0.12 0.18 Assam 14.90 14.99 0.09 0.64 Bihar 62.76 61.08 -1.69 -2.69 Delhi 42.81 41.97 -0.83 -1.95 Gujarat 54.50 52.95 -1.55 -2.85 Haryana 23.10 20.72 -2.37 -10.27 Himachal Pradesh 7.45 7.00 -0.45 -5.99 Jammu & Kashmir 6.67 6.79 0.12 1.75 Karnataka 56.85 55.98 -0.87 -1.54 Kerala 34.86 33.33 -1.53 -4.39 Madhya Pradesh 53.54 53.14 -0.40 -0.75 Maharashtra 71.57 68.03 -3.54 -4.95 Mumbai 35.79 34.07 -1.72 -4.81 North East 8.94 9.18 0.23 2.62 Orissa 26.55 25.43 -1.12 -4.21 Punjab 31.06 30.18 -0.88 -2.84 Rajasthan 50.24 49.43 -0.81 -1.61 T.N. (incl. Chennai) 79.53 77.81 -1.72 -2.16 U.P.(E) 77.43 74.58 -2.85 -3.67 U.P.(W) 55.26 51.46 -3.79 -6.87 Kolkata 25.58 24.87 -0.71 -2.77 West Bengal 47.25 46.04 -1.21 -2.55 All India 934.09 906.62 -27.48 -2.94

Table 1.10: Service Area wise Wireless Teledensity as on 30th September, 2012

Service Area Rural Urban Total Teledensity Teledensity Teledensity Andhra Pradesh 47.76 177.16 78.67 Assam 8.31 148.25 48.11 Bihar 16.47 174.22 46.30 Delhi - - 217.45 Gujarat 11.86 137.55 86.92 Haryana 18.53 123.38 79.42 Himachal Pradesh 271.22 351.40 101.58 Jammu & Kashmir 167.19 111.54 56.82 Karnataka 57.29 172.99 92.71 Kerala 120.95 210.44 95.19 Madhya Pradesh 0.00 119.33 53.79 Maharashtra 27.23 128.21 87.33 Mumbai North East 109.34 151.77 68.36 Orissa 68.17 181.30 61.56 Punjab 94.56 153.00 101.58 Rajasthan 64.00 156.40 71.12 T.N. (incl. Chennai) 66.67 156.91 111.83 U.P.(E) 16.75 148.14 58.23 U.P.(W) Kolkata 509.76 163.15 77.14 West Bengal All India 39.52 154.64 74.49

* Population data/projections are available state-wise only Notes: 1. Teledensity figures are derived from the subscriber data provided by the operators and the population projections, for Urban and Rural areas, of the country, published by the Office of the Registrar General & Census Commissioner, India. 2. Delhi service area, apart from the State of Delhi, includes the areas served by the local exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in Haryana).

Table 1.11: Rural Wireless Subscribers and Market Share

Service Subscribers Rural % of Rural Market Share of Provider at the end of Subscribers subscribers in Rural Sep-12 (in millions) total Subscribers (%) (in millions) Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Bharti 185.92 79.23 79.46 42.30 42.74 23.54 23.73 Vodafone 152.66 69.19 72.93 45.01 47.77 20.56 21.77 Reliance 134.85 34.51 31.04 22.32 23.01 10.26 9.27 IDEA 115.46 64.00 62.25 54.62 53.91 19.02 18.59 BSNL 99.63 34.21 34.74 34.81 34.87 10.16 10.37 Tata 78.36 16.18 15.20 20.16 19.40 4.81 4.54 Aircel/Dishnet 66.61 23.47 24.15 36.18 36.26 6.98 7.21 Unitech 42.15 13.01 12.55 28.55 29.79 3.87 3.75 Sistema 16.59 2.67 2.55 16.12 15.38 0.79 0.76 MTNL 5.29 0.00 0.00 0.00 0.00 0.00 0.00 Videocon 4.45 0.00 0.00 0.00 0.00 0.00 0.00 Loop 3.03 0.00 0.00 0.00 0.00 0.00 0.00 Quadrant 1.60 0.04 0.04 2.58 2.59 0.01 0.01 (HFCL) Total 906.62 336.51 334.92 36.02 36.94 100 100

1.14 Detailed table on service provider wise subscriber base in each service area is at Annexure-1.2.

Chart 1.8: Wireless Subscription: GSM vs CDMA

1.15 At the end of Sep-12, GSM subscribers constituted 89.21% of the wireless market.

GSM Services

1.16 The GSM subscribers were 808.80 million at the end of Sep-12 as against 831.86 million at the quarter ending Jun-12, showing a negative growth of 2.77%. Bharti with 185.92 million subscribers continues to be the largest GSM mobile operator, followed by Vodafone (152.66 million).

Table 1.12: Group-wise Market Share (in terms of subscription) within GSM Service

Jun-12 Sep-12 Service No of Market No of Market Net Provider Subscribers Share (%) Subscribers Share Additions (in millions) (in millions) (%) (in millions)

Bharti 187.30 22.52 185.92 22.99 -1.38 Vodafone 153.71 18.48 152.66 18.88 -1.04 Idea 117.16 14.08 115.46 14.28 -1.70 BSNL 94.79 11.39 96.51 11.93 1.72 Reliance 97.87 11.77 80.36 9.94 -17.51 Aircel/Dishnet 64.88 7.80 66.61 8.24 1.73 Tata 55.02 6.61 54.96 6.80 -0.06 Unitech 45.58 5.48 42.15 5.21 -3.43 MTNL 5.33 0.64 5.11 0.63 -0.22 Videocon 5.58 0.67 4.45 0.55 -1.13 Loop 3.15 0.38 3.03 0.37 -0.12

Quadrant(HFCL) 1.49 0.18 1.58 0.20 0.10 Total 831.86 100 808.80 100 -23.06

1.17 Net additions declined from 17.79 million (+ve) in quarter ending Jun-12 to -23.06 million (-ve) in the quarter ending Sep-12.

CDMA Services

1.18 The CDMA subscriber base further declined from 102.24 million at the end of Jun-12 to 97.82 million at the end of Sept-12, thereby showing a –ve growth rate of 4.32%. Reliance with 54.49 million subscribers continues to be the largest CDMA mobile operator. However, in terms of net additions during the quarter, only Sistema showed a positive growth, rest of the service providers recorded decline in subscribers.

Table 1.13: Market Share (in terms of subscription) within CDMA Service

Service Jun-12 Sep-12 Net Provider Additions No of Market No of Market (in millions) Subscribers Share (%) Subscribers Share (%) (in millions) (in millions) Reliance 56.73 55.49 54.49 55.71 -2.24 Tata 25.20 24.65 23.39 23.92 -1.81 Sistema 16.55 16.19 16.59 16.96 0.04 BSNL 3.49 3.41 3.13 3.20 -0.36 MTNL 0.24 0.23 0.19 0.19 -0.05 Quadrant 0.02 0.02 0.02 0.02 -0.001 (HFCL) Total 102.24 100 97.82 100 -4.42

1.19 There has been a net decline of 4.42 million subscribers during the quarter ending Sep-12.

Section C : Wireline Service

Table 1.14: Service Providers providing Wireline service [as on 30th September, 2012]

Sl. No. Name of the Area of Operation Service Provider

1 BSNL All India except Delhi & Mumbai

2 MTNL Delhi & Mumbai Andhra Pradesh, Delhi, Gujarat, Haryana, Karnataka, Kerala, Kolkata, Madhya 3 Bharti Airtel Ltd Pradesh, Maharashtra, Mumbai, Punjab, Rajasthan, Tamil Nadu (incl. Chennai), UP(East) and UP(West)

Tata Teleservices Ltd. & 4 All India Tata Teleservices (Mah) Ltd.

Quadrant 5 Televentures Ltd. Punjab (HFCL) Sistema Shyam 6 Rajasthan Telelink Ltd.

Reliance 7 Communications All India except Assam & North-East Ltd.

Andhra Pradesh, Chennai, Delhi, Gujarat, Karnataka, Kolkata, Madhya Pradesh, 8 Vodafone Maharashtra, Mumbai, Orissa, Punjab, Rajasthan, Tamilnadu and U.P.(East)

Chart 1.9: Wireline Subscriber Base and Teledensity

Table 1.15: Wireline Subscriber Base & Teledensity – Rural & Urban

Quarter ending Subscriber Base (million) Teledensity Rural Urban Rural Urban

Sep-11 8.02 25.30 0.95 6.98 Dec-11 7.75 24.94 0.92 6.85 Mar-12 7.55 24.62 0.89 6.73 Jun-12 7.25 24.17 0.86 6.57 Sep-12 7.10 23.99 0.84 6.49

1.20 Wireline subscriber base further declined from 31.43 million at the end of Jun-12 to 31.08 million at the end of Sep-12. Overall Wireline Teledensity is 2.55. Rural subscriber base has shown Y-o-Y decline of 11.48%, from 8.02 Million at the end of Sep-11 to 7.10 Million at the end of Sep-12. During the same period, Urban subscription recorded decline of 5.17%.

Chart 1.10: Wireline Market share – Rural & Urban

Table 1.16: Service Provider wise Subscribers (Rural & Urban) & Share of Rural Subscription

Service Subscriber Base (million) Sep-12 Share of Rural Provider subscription (%) Rural Urban Total BSNL 7.04 14.32 21.36 32.95 MTNL - 3.45 3.45 -- Bharti - 3.27 3.27 -- Reliance 0.002 1.26 1.26 0.13 Tata 0.05 1.43 1.47 3.16 Quadrant - 0.19 0.19 -- (HFCL) Sistema 0.01 0.04 0.05 15.02 Vodafone - 0.02 0.02 -- Total 7.10 23.99 31.08 22.83

Table 1.17: Service Provider wise growth in Subscribers

Service Subscriber Base (million) Rate of Market Market Provider Jun-12 Sep-12 Net change share- share- Additions (%) Jun-12 (%) Sep-12 (%) BSNL 21.71 21.36 -0.3472 -1.60 69.08 68.73 MTNL 3.45 3.45 -0.0004 -0.01 10.99 11.11 Bharti 3.27 3.27 0.0027 0.08 10.41 10.53 Tata 1.46 1.47 0.0145 1.00 4.64 4.74 Reliance 1.27 1.26 -0.0106 -0.83 4.04 4.05 Quadrant 0.20 0.19 -0.0075 -3.84 0.63 0.61 (HFCL) Sistema 0.05 0.05 0.0004 0.76 0.15 0.16 Vodafone 0.02 0.02 0.0032 15.94 0.06 0.07 Total 31.43 31.08 -0.3449 -1.10 100 100

Table 1.18: Service Area wise Wireline Subscribers (in million)

Service Area Jun-12 Sep-12 Net Rate of Additions Change (%) Andhra Pradesh 2.316 2.289 -0.027 -1.16 Assam 0.202 0.199 -0.004 -1.90 Bihar 0.561 0.562 0.002 0.30 Delhi 2.922 2.936 0.014 0.49 Gujarat 1.809 1.784 -0.025 -1.37 Haryana 0.584 0.578 -0.006 -1.02 Himachal Pradesh 0.303 0.298 -0.005 -1.79 Jammu & Kashmir 0.203 0.202 -0.001 -0.53 Karnataka 2.464 2.461 -0.003 -0.13 Kerala 3.167 3.137 -0.029 -0.92 Madhya Pradesh 1.126 1.121 -0.005 -0.48 Maharashtra 2.627 2.573 -0.054 -2.06 Mumbai 3.002 2.990 -0.013 -0.42 North East 0.252 0.250 -0.002 -0.73 Orissa 0.396 0.397 0.000 0.06 Punjab 1.430 1.406 -0.024 -1.69 Rajasthan 1.134 1.109 -0.025 -2.23 T.N. (incl. Chennai) 3.166 3.161 -0.005 -0.15 U.P.(E) 1.189 1.082 -0.108 -9.06 U.P.(W) 0.789 0.781 -0.008 -1.01 Kolkata 1.163 1.156 -0.007 -0.61 W.B. 0.622 0.612 -0.009 -1.52 All India 31.428 31.083 -0.345 -1.10

1.21 Only Delhi, Bihar & Orissa Service Area showed positive growth in wireline service.

Table 1.19: Service Area wise Wireline Teledensity as on 30th September, 2012

Service Area Rural Urban Total Teledensity Teledensity Teledensity

Andhra Pradesh 1.05 6.87 2.66 Assam 0.15 3.35 0.64 Bihar 0.14 2.21 0.43 Delhi - - 15.21 Gujarat 0.99 5.74 2.93 Haryana 1.03 4.49 2.22 Himachal Pradesh 3.77 8.66 4.32 Jammu & Kashmir 0.43 5.05 1.69 Karnataka 1.07 9.04 4.08 Kerala 7.96 11.88 8.96 Madhya Pradesh 0.22 3.63 1.13 Maharashtra* 1.05 8.93 4.76 Mumbai* North East 0.61 5.74 1.86 Orissa 0.35 3.91 0.96 Punjab 2.49 7.83 4.73 Rajasthan 0.59 4.77 1.60 T.N. 1.85 6.63 4.54 U.P.(E)* 0.23 3.03 0.86 U.P.(W)* Kolkata* 0.42 5.70 1.92 W.B.* All India 0.84 6.49 2.55 * Population data/projections are available state-wise only Notes: 1. Teledensity figures are derived from the subscriber data provided by the operators and the population projections, for Urban and Rural areas, of the country, published by the Office of the Registrar General & Census Commissioner, India.

1.22 Detailed table on service provider wise subscriber base in each service area is at Annexure-1.3.

Public Call Offices (PCO)

1.23 Total number of PCOs in the country at the end of Sep-12 is 1.55 million as compared to 1.71 million at the end of Jun-12, showing a reduction of 0.29 million PCOs. Detailed table is at Annexure -1.4.

Chart 1.11: Number of PCOs

1.24 Number of PCOs continued to show declining trend. This quarter has reorded a decline of 9.46%. The year-on-year (Y-O-Y) decline over the same quarter of the last year is 40.21%.

Table 1.20: Rate of change & Market share of PCOs

Service Jun-12 Sep-12 Rate of % Market Provider change (%) share (Sep-12) (Million) (Million) BSNL 1.005 0.967 -3.78 62.37

MTNL 0.157 0.155 -1.04 10.01

Bharti 0.045 0.041 -7.64 2.66 Quadrant (HFCL) 0.005 0.005 -9.03 0.30 Sistema 0.019 0.019 -3.27 1.20 Tata 0.280 0.204 -27.03 13.17 Reliance 0.202 0.160 -20.93 10.30 Vodafone - - - -

Total 1.71 1.55 -9.46

Village Public Telephones (VPTs)

1.25 There are 5,93,731 inhabited villages in India as per census 2001. The number of VPTs increased from 584020 at the end of Jun-12 to 584467 at the end of Sep-12. At the end of Sep-12, 98.44% of the total inhabited villages in India have been connected by VPT. Detailed table is at Annexure -1.5.

Chart 1.12: Growth in VPTs

Section D: Internet Service

1.26 There were 23.01 million (230,10,643) internet subscribers at the end of Jun-12, which included 0.35 Million (353651) Hotspot users of M/s You Broadband. M/s YOU Broadband has clarified that wireless internet subscribers under Hotspot in other category are casual users, who access internet through wi-fi hotspots at public places like Airports, Metros, Malls and Restaurants etc for short duration. Hence, Hotspots users are excluded from the subscriber base for the quarter ending Jun-12. As a result the internet subscriber base for quarter ending Jun-12 has been recorded as 22.66 million (22656992) and Broadband subscriber base as 14.21 million (14214546) in this report.

1.27 No. of internet subscribers increased from 22.66 million at the end of Jun-12 to 24.01 million, registering a growth of 5.97%. Apart from this, 446.99 million wireless subscribers have subscribed to Data services, as reported by the wireless service providers.

1.28 Number of Broadband subscribers increased from 14.21 million at the end of Jun-12 to 14.68 million at the end of Sep-12, registering a quarterly growth of 3.31% and Y-O-Y growth of 14.42%.

Chart 1.13: Trends in Internet subscription

1.29 Share of Broadband subscription in total Internet subscription decreased from 62.74% at the end of Jun-12 to 61.16% at the end of Sep-12.

1.30 Number of Narrowband subscribers increased from 8.44 million at the end of Jun-12 to 9.33 million at the end of Sep-12, thereby showing a positive growth of 10.45% as against the negative growth of (-) 6.71% in the previous quarter i.e. QE Jun-12.

Table 1.21: Trends in subscribers (in Million) of PSUs Vs. Pvt. Internet Service Providers

Quarter PSU ISPs Private Total % Share ending ISPs of PSUs Sep-11 14.43 6.56 20.99 68.75 Dec-11 14.85 7.55 22.39 66.30 Mar-12 15.19 7.67 22.86 66.45 Jun-12 15.01 7.65 22.66 66.26 Sep-12 14.72 9.29 24.01 61.31

1.31 The total Internet leased line customers stood at 44,870 at the end of Sep-12 as compared to 47,397 at the end of Jun-12, registering an decrease of 5.33%.

1.32 As per the reports available with the TRAI, 34 ISPs are providing Internet Telephony services presently. The list is at Annexure-1.6.

ISP Connectivity

1.33 The International Internet bandwidth owned by various ISPs is 642 GB during the quarter Sep-12 as compared to 821 GB in QE Jun-12.

Table 1.22: Internet Subscriber Base & Market share of top 10 ISPs

S.No ISP Category Service Subs Share (%) Area 1 Bharat Sanchar Nigam A All India 12779497 53.23% Ltd. 2 Reliance Communications A All India 5190864 21.62% Infrastructure Limited 3 Mahanagar Telephone B Delhi & 1940208 8.08% Nigam Ltd. Mumbai 4 Bharti Airtel Ltd. A All lndia 1390656 5.79% 5 Hathway Cable & A All India 372929 1.55% Datacom Pvt. Ltd. 6 You Broadband & Cable A All India 333372 1.39% India Private Limited 7 Tikona Digital Networks A All India 289931 1.21% Pvt Ltd 8 Beam Telecom Pvt. Ltd. B Andhra 241793 1.01% Pardesh 9 Tata Communications A All India 157273 0.66% Limited 10 Asianet Satellite A All India 112987 0.47% Communications Ltd. Total of Top 10 ISPs 22809510 95.00% Others 1200116 5.00% Grand Total 24009626 100.00%

1.34 BSNL holds 53.23% of the market share with reported subscriber base of 12.78 million Internet subscribers at the end of Sep-12. Reliance is at second position (5.19 million) followed by MTNL (1.94 million). Detailed table with subscriber numbers & growth rates of all the ISPs is at Annexure-1.7.

1.35 Top 10 ISPs together hold 95% of the total Internet subscriber base.

Chart 1.14: Growth achieved by top ten ISPs during the quarter

Note : 1. M/s Reliance has reported number of wireless subscribers accessing internet using mobile phone/USB modems under ISP Licence.

2. Hot spot users of M/s YOU Broadband have been excluded from their subscriber base, as those are akin to cyber cafe users.

3. MTNL has reported 1.94 million subscriber base at the end of Sep-12 as against 2.57 million at the end of Jun-12 registering a decrease of 24.47% mainly because of decrease in dialup connection of Delhi circle.

Chart 1.15: Technology trends for Internet Access (including Broadband)

Chart 1.16: Broadband Access - Technologies & Market Share

1.36 DSL (Digital Subscriber Line) is the most preferred technology used by the Service Providers to provide Broadband Services and it constitutes 84.37% of total broadband subscribers, followed by Ethernet LAN (6.30%) and Cable Modem (5.31%).

Chart 1.17: Speed Category wise data on Internet/broadband subscribers for top 10 States

1.37 Maharashtra is having largest Internet (<256 Kbps) and Broadband (>=256 Kbps) subscriber base in the country. Tamil Nadu is at second place in internet and broadband subscriber base.

1.38 At the end of Sep-12, in all the top 10 states, the number of broadband subscribers is more than the number of narrowband subscribers.

Chart 1.18: Growth of wireless subscribers capable of Accessing Data services/Internet

Note: The above chart depicts the number of subscribers who have subscribed to Data Services

1.39 49.30% of total wireless subscribers base are capable of Accessing Data Services/Internet at the end of Sep-12 as against 49.34% at the end of previous quarter.

Table 1.23: Service Provider wise details of Data Services

Subscriber Base of Data Services S.No. Service Provider Data Subscribers as on 30th September, 2012 (in millions) 1 Aircel 22.22 2 Bharti 184.40 3 Loop 3.03 4 GPRS 81.34 BSNL* CDMA 2000 0.03 XI 5 HFCL# 1.58 6 Vodafone 59.94 7 Idea 18.36 8 GPRS# 2.70 MTNL* CDMA 2000 0.03 XI 9 RTL 6.01 10 GPRS 7.40 RCL* CDMA 2000 4.74 XI 11 Sistema@ 1.83 12 GPRS 4.03 Tata* CDMA 2000 2.54 XI 13 Unitech# 42.15 14 Videocon# 4.45 Total 446.99

* = Provides GSM & CDMA Based services. @ = Provides CDMA based services only. # = As reported by M/s Videocon, M/s Unitech, M/s MTNL, Delhi & M/s HFCL for GSM Services, data services are enabled to all subscribers .

Section E : Other Value Added Services – PMRTS & VSAT

Public Mobile Radio Trunk Services (PMRTS)

Table 1.24: PMRTS Subscriber base – Service Provider wise

Subscriber Subscriber %age %age in Sr. Name of the Base as on Base as on Growth in Market No. Service Provider 30.06.12 30.09.12 Subscribers Share Arya Omnitalk 1 Radio Trunking 22919 24861 8.47 71.49 Services Pvt.Ltd. 2 Procall Ltd. 6206 5545 -10.65 15.94

3 Smartalk Pvt Ltd. 1379 1061 -23.06 3.05

4 QuickCall 3060 2363 -22.78 6.79 Bhilwara Telenet 5 936 947 1.18 2.72 Services Pvt.Ltd. 6 India Satcom Ltd.* 0 0 0.00 0.00

Total 34500 34777 0.80 100.00

*M/s India Satcom Ltd. reported that their MRTS department is non functional and they do not have any subscriber.

1.40 The subscriber base of PMRTS increased from 34,500 at the end of QE Jun-12 to 34,777 at the end of Sep-12.

1.41 Detailed table on Service Area wise subscriber base of PMRTS is at Annexure-1.8.

Chart 1.19: Number of PMRTS subscribers & Rate of Growth (%)

Very Small Aperture Terminal (VSAT)

Table 1.25: VSAT Service Providers currently providing service & subscriber base

Subscriber base at the Sr. Name of Service Market Quarter ending %age Growth No Providers Share (%) Jun-12 Sep-12 Hughes Communications 1 57834 59767 3.34 34.65 Ltd. 2 HCL Comnet 23853 23340 -2.15 13.53 Bharti Airtel Limited, 3 47040 47399 0.76 27.48 Bangalore 4 Bharti Broadband 141 141 0.00 0.08 5 Essel Shyam 2728 2728 0.00 1.58 6 Tatanet Services 23851 24653 3.36 14.29 7 BSNL 10520 11530 9.60 6.69 8 Infotel Satcom 1661 1694 1.99 0.98 9 Infinium India Ltd. 1366 1364 -0.15 0.79 Total 168994 172475 2.06

1.42 The total number of VSAT subscribers increased to 172475 at the end of Sep-12 from 168994 at the end of Jun-12. Net additions during the quarter has been 3481 and the growth rate is 2.06%.

1.43 Hughes Communication Limited with subscriber base of 59767 continues to be the market leader.

1.44 HCL Comnet and Infinium India Ltd have registered decline in VSAT subscribers in this quarter.

Chart 1.20: Number of VSAT Subscribers & Rate of Growth (%)

Chapter 2 : Revenue and Usage

------ For all the parameters, Metros indicate data for Delhi, Mumbai & Kolkata. Data for Chennai service area has been included in Circle A, as part of TN  ARPU arrived after adjusting interconnect charges  The data contained in the section A & B covers the licensees, who have been providing service during the entire period from 1st June, 2012 to 30th September, 2012 in the various service areas.

Section A: GSM Service

Table 2.1: Key Indicators - GSM Service

Parameter QE QE QE QoQ %age YoY %age Sep-11 Jun-12 Sep-12 change over change over Jun-12 Sep-11 Subscriber Base 761.21 831.02 819.49 -1.39 7.66 (million) Share of Prepaid (%) 96.91 96.84 96.68 -0.16 -0.24 Incoming MOU* per 171 178 177 -0.92 3.14 sub. per month Outgoing MOU* per 159 167 166 -1.09 3.91 sub. per month Outgoing SMS per 45 38 36 -5.62 -19.09 sub. per month Average Revenue Per User (ARPU) per 93.05 95.47 95.05 -0.45 2.15 month * Minutes of Usage

Chart 2.1: Outgoing Traffic Pattern - GSM Service

41.72%

45.00% 41.50% 37.93% 40.00% 37.48%

35.00%

30.00%

25.00% Jun-12

20.00% Sep-12 12.50%

15.00% 11.60%

10.00%

6.46%

6.24% 1.66%

5.00% 1.65%

0.46% 0.46%

0.17% 0.18% 0.00% Intra-circle Intra-circle Intra-circle Inter-circle Inter-circle Inter-circle ILD to Fixed to own to other to Fixed to own to other Mobile Mobile Mobile Mobile

Chart 2.2: Proportion of prepaid subscribers - GSM Service

100% 95% 90%

85% 98.47%

98.44%

96.18%

96.05%

90.37% 96.84%

80% 91.06%

98.21% 98.31%

75% 96.68% 70% 65% 60% Circle A Circle B Circle C Metros All India Jun-12 Sep-12

Note: Subscriber figures are closing figures as on the last day of the respective quarters

2.1 Market share of prepaid segment slightly declined from 96.84% at the end of Jun-12 to 96.68% at the end of Sep-12.

Table 2.2: Monthly ARPU - GSM Service (` per month) Circle category Postpaid Prepaid Blended ARPU Circle A 497 86 102 Circle B 496 77 84 Circle C 458 81 87 Metro 581 77 124 All India 518 81 95

All private SPs 542 83 98 BSNL/MTNL 379 64 76

2.2 The all India blended ARPU per month (`95) remained almost at the same level as in the previous quarter.

2.3 While prepaid ARPU remained almost at the same level (`81) as in the previous quarter, postpaid ARPU decreased from `532 to `518.

Table 2.3: Composition of Revenue (%) - GSM Service

Item QE Jun-12 QE Sep-12

Rental Revenue 18.10 18.96 Revenue from Calls 53.37 51.49 Revenue from SMS 5.74 6.82 Revenue from Roaming 8.79 8.57 Other Revenues * 13.99 14.15 * Other revenue includes revenue from other value added services, installation etc.

Table 2.4: MOU & SMS (per subscriber per month) - GSM Service

Circle Postpaid Prepaid category Outgoing Incoming Total Outgoing Outgoing Incoming Total Outgoing MOU MOU MOU SMS MOU MOU MOU SMS Circle A 546 447 993 83 156 157 313 48 Circle B 516 476 992 55 141 167 308 23 Circle C 533 459 992 51 168 209 377 23 Metro 504 375 879 78 174 151 325 50 All India 526 433 960 73 153 168 321 35

Circle BLENDED [Postpaid + Prepaid] category Outgoing MOU Incoming MOU Total MOU Outgoing SMS Circle A 172 168 340 50 Circle B 148 172 320 24 Circle C 173 213 386 24 Metro 205 172 377 52 All India 166 177 342 36

2.4 On an all India average, the overall MOU per subscriber decreased by 1% from 346 in QE Jun-12 to 342 in QE Sep-12.

2.5 Prepaid MOU per subscriber decreased by 1.27% (from 325 to 321), and the postpaid MOUs decreased by 0.72% (from 967 to 960).

2.6 The overall ratio of incoming-outgoing MOUs remained unchanged at 52:48.

2.7 Outgoing SMS per subscriber per month decreased by 5.62% from 38 in QE Jun-12 to 36 in QE Sep-12.

Table 2.5: Outgoing Traffic (MOU) Pattern - GSM Service

Circle Intra- Local (Intra-circle) Inter- NLD (Inter-circle) ILD Category circle to to own to other circle to to own to other (%) Fixed Mobile Mobile Fixed Mobile Mobile (%) (%) (%) (%) (%) (%) Circle A 1.78 38.98 42.25 0.40 4.82 11.59 0.18 Circle B 1.43 44.71 37.30 0.32 5.10 11.02 0.14 Circle C 1.39 53.18 29.46 0.61 5.53 9.77 0.07 Metros 2.23 25.87 33.34 0.88 14.60 22.71 0.37 All India 1.65 41.50 37.48 0.46 6.24 12.50 0.18

Average Subscriber outgo* per minute

2.8 The tariff plans are of bundled nature and the trade-off is generally between monthly fixed charges and Variable (call) charges. The average outgo per outgoing minute (=Rental revenue plus call revenue per outgoing minute), therefore, is a realistic indicator of tariff levels. The table below provides the figures for the quarter ending Sep-12.

Table 2.6: Average outgo* per outgoing minute - GSM Service (` per month)

Circle Postpaid Prepaid Blended Category 0.59 0.48 0.50 Circle A Circle B 0.62 0.46 0.47 Circle C 0.67 0.41 0.42 Metros 0.70 0.51 0.55 All India 0.63 0.46 0.48 * Includes both Rental and call charges

2.9 All India average outgo per minute (`0.48) remained almost at the same level as in the previous quarter.

Table 2.7: Trends of Key Parameters - GSM Service

Parameter Sep-11 Dec-11 Mar-12 Jun-12 Sep-12 1. ARPU (` Per month) 93 96 97 95 95 2. MOU per subscriber per 331 332 346 346 342 month 3. Outgoing MOU per subscriber

per month 3.1 Local (Intra-circle) 129 131 135 136 133 3.2 NLD (inter-circle) 30 30 32 31 32 3.3 ILD 0.3 0.3 0.3 0.3 0.3 4. Outgoing SMS per 45 36 37 38 36 subscriber per month SMS 5. Average Outgo per 0.50 0.51 0.49 0.48 0.48 outgoing minute (`)

2.10 Service Area wise statistics are available at Annexure-2.1.

Section B: CDMA – Full Mobility Service

Table 2.8: Key Indicators – CDMA Full Mobility Service ]

Parameter Jun-12 Sep-12 % Change

Subscriber Base in millions* 87.4 83.1 -4.9% Share of Prepaid (%) 92.9% 92.5% -0.4% Incoming MOUs per subs per month 114 112 -1.7% Outgoing MOUs per subs per month 115 114 -1.3% Outgoing SMS per subs per month 22 25 12.9% ARPU (` Per month) 75 78 3.8% * Subscriber figures are closing figures as on last day of the quarter.

Chart 2.3: Outgoing Traffic Pattern – CDMA Full Mobility Service

Chart 2.4: Proportion of prepaid subscribers – CDMA Full Mobility Service

2.11 Market share of Prepaid segment slightly declined from 92.89% in QE Jun-12 to 92.52% in QE Sep-12.

Table 2.9: Monthly ARPU – CDMA Full Mobility Service (` per month) Circle category Postpaid Prepaid Blended ARPU Circle A 452 51 89 Circle B 371 41 54 Circle C 473 47 68 Metro 504 56 106 All India 454 48 78

2.12 The All India blended Average Revenue Per User (ARPU) per month has shown an increase of 3.80% from Rs.74.91 in QE Jun-12 to Rs. 77.76 in QE Sep-12. ARPU for Prepaid service increased by 1.61% from Rs.47 in QE Jun-12 to Rs.48 in QE Sep-12. ARPU for Postpaid service has also increased by 1.21% from Rs.449 in QE Jun-12 to Rs.454 in QE Sep-12.

Table 2.10: Composition of Revenue (%)– CDMA Full Mobility Service

Item Jun-12 Sep-12 Rental Revenue 21.4 20.5 Revenue from Calls 42.1 42.1 Revenue from SMS 2.0 1.8 Revenue from Roaming 4.3 3.9 Other Revenues* 30.2 31.7

* Other revenue includes revenue from other value added services, installation etc.

Table 2.11 : MOU & SMS (per subscriber per month) – CDMA Full Mobility Service

Circle Postpaid Prepaid category Outgoing Incoming Total Outgoing Outgoing Incoming Total Outgoing MOU MOU MOU SMS MOU MOU MOU SMS

Circle A 273 148 420 38 84 96 180 17 Circle B 421 191 612 15 96 110 205 12 Circle C 460 240 700 10 130 140 270 8 Metro 282 136 418 361 106 109 215 24 All India 316 158 474 139 97 108 205 16

Circle Blended (postpaid + prepaid) category Outgoing Incoming Total MOU Outgoing MOU MOU SMS Circle A 102 101 202 19 Circle B 109 113 221 12 Circle C 146 145 290 8 Metro 126 112 238 62 All India 114 112 225 25

2.13 The total MOU per subscriber per month decreased by 1.49%, from 228.63 in QE Jun-12 to 225.22 in QE Sep-12. The outgoing and incoming MOUs decreased by 1.25% and 1.73% respectively.

2.14 Prepaid MOUs increased by 1.03% and postpaid MOUs decreased by 7.28%.

2.15 Outgoing SMS per subscriber per month has gone up to 25 in QE Sep-12 from 22 in QE Jun-12.

Table 2.12: Outgoing Traffic Pattern – CDMA Full Mobility Service

Circle Intra- Local (Intra-circle) Inter- NLD (Inter-circle) ILD Category circle circle (%) to to own to other to to own to other Fixed Mobile Mobile Fixed Mobile Mobile (%) (%) (%) (%) (%) (%) Circle A 2.6 33.1 50.0 0.9 4.1 9.2 0.3 Circle B 1.3 41.8 42.9 0.7 4.6 8.6 0.1 Circle C 1.4 32.5 54.4 0.8 3.7 7.1 0.0 Metros 2.7 31.5 35.1 1.0 7.5 22.0 0.2 All India 2.0 35.7 44.4 0.8 5.0 11.8 0.1

Table 2.13: Average outgo* per outgoing minute – CDMA Full Mobility Service [` Per min]

Circle Postpaid Prepaid Blended Category Circle A 1.00 0.47 0.60 Circle B 0.62 0.35 0.39 Circle C 0.45 0.30 0.32 Metros 0.91 0.45 0.57 All India 0.83 0.40 0.49 * Includes both Rental and call charges

2.16 All India average outgo per minute increased from `0.47 in QE Jun-12 to `0.49 in QE Sep-12.

Table 2.14: Trends of Key Parameters – CDMA Full Mobility Service

Parameter Sep-11 Dec-11 Mar-12 Jun-12 Sep-12

1. ARPU (` Per month) 71 73 75 75 78 2. MOU per subscriber per 230 226 229 229 225 month 3. Outgoing MOU per

subscriber per month 3.1 Local (Intra-circle) 93 92 95 96 93 3.2 NLD (inter-circle) 23 22 22 19 20 3.3 ILD 0.18 0.15 0.37 0.15 0.16 4. Outgoing SMS per subscriber per month SMS 15 14 16 22 25 5. Average Outgo per outgoing minute (`) 0.47 0.49 0.47 0.47 0.49

Service Area wise statistics are available at Annexure-2.2.

Section C: Internet Service

Revenue of ISPs

2.17 The total Revenue of the Internet Services as reported by ISPs was `2994.62 crores for the quarter ending Sep-12 as compared to `2,828.24 crores for the quarter ending Jun-12, showing an increase of 5.88%.

Internet Telephony

2.18 Total Minutes of Usage (MOU) for Internet Telephony increased from 254.66 million in QE Jun-12 to 269.71 million in QE Sep-12.

Chart 2.5: Trends in MOU for Internet Telephony

Chapter 3 : Financial Data of Telecom Service Sector

Table 3.1: Gross Revenue (GR), Adjusted Gross Revenue (AGR), License Fee (LF) & Spectrum Charges

QE Sep-11 QE Jun-12 QE Sep-12 Q-O-Q Y-O-Y Particulars (` in Crore) (` in Crore) (` in Crore) % Change % Change Over Jun-12 over Sep-11 Gross Revenue 49942.25 52512.10 52937.32 0.81 6.00 (GR) Adjusted Gross 33460.52 35499.01 35473.16 -0.07 6.01 Revenue (AGR) Pass Through 16481.73 17013.08 17464.16 2.65 5.96 (GR-AGR)

License Fee 2775.73 2941.02 2884.16 -1.93 3.91

Spectrum 1172.00 1292.06 1287.21 -0.38 9.83 Charges

3.1 Gross Revenue increased by 0.81%, whereas AGR decreased by 0.07% in the QE Sep-12.

3.2 Pass through increased by 2.65% in the QE Sep-12 and on annual basis it has increased by 5.96%.

3.3 Pass-through charges as % Gross Revenue: 32.99% in QE Sep-12 as against 32.40% in the previous quarter.

3.4 Average License fee as % Adjusted Gross Revenue: 8.13%.

3.5 Public sector undertakings' share to total GR: 15.75%.

Table 3.2: Service-wise Gross Revenue, Adjusted Gross Revenue (AGR), License Fee and Spectrum Charges (` in Crore) Service GR AGR LF Spectrum Charges Access 39661.37 27773.79 2345.20 1284.65 Providers NLD 8051.68 6121.21 428.48 - ILD 3051.88 1212.45 85.04 - Others 2172.39 365.71 25.43 2.56 Total 52937.32 35473.16 2884.15 1287.21

Chart 3.1: Composition of Gross Revenue

3.6 Access services contributed 74.92% of the total revenue of telecom services. In Access services Gross Revenue, AGR & License Fee & Spectrum Charges decreased by 0.62%, 1.60%, 6.36% & 0.41% respectively during the quarter.

3.7 Monthly ARPU based on AGR for Access services is `99 for the Q.E. Sep-12. Chart below shows the trend in ARPU.

Chart 3.2: Trend in ARPU per month for Access Services

Table 3.3: Access Services – Service Provider wise Gross Revenue (` in Crore) Service QE Jun-12 QE Sep-12 % Change Bharti 11238.37 11495.21 2.29 Vodafone 8406.37 8203.34 -2.42 Idea 5575.31 5340.37 -4.21 BSNL 4282.30 4230.94 -1.20 Tata 3211.72 3146.86 -2.02 Reliance 2859.88 2967.00 3.75 Aircel 1851.24 1925.88 4.03 Unitech 971.31 866.94 -10.75 MTNL 888.48 863.45 -2.82 Sistema Shyam 415.43 423.87 2.03 Loop 151.55 155.26 2.45 Quadrant Tele 54.88 42.24 -23.04 Grand Total (Access) 39906.84 39661.36 -0.62

Table 3.4: Category-wise share in Access Services Gross Revenue (GR)

Category Gross Revenue for % age QE Sep-12 share of Gross (` in Cr.) Revenue Metro 7287.42 18.37

A 14824.89 37.38 B 13141.05 33.13 C 4408.02 11.11 Total 39661.37

Notes:

1. Source: Figures are un-audited and as submitted by the Operators.

2. The figures have been regrouped wherever considered necessary for analysis purpose.

3. The Spectrum charges (mostly) are now reported on “Payment for the current Quarter” basis. However, some operators are reporting on payment basis or on estimate basis on projected AGR for next quarter.

4. Metro area includes Delhi, Mumbai and Kolkata only. Chennai is clubbed with Tamilnadu.

Chapter 4 : Quality of Service (QoS)

Section A: Quality of Service Performance of Wireless Service Providers

Table 4.1: QoS Summary - Wireless Service

No. of CMTS Licensees not Meeting the Benchmarks Quarter Ending, Quarter Ending, S. Parameters Benchmark June 2012 September 2012 No. Out Of Out Of Out Of 229 Out Of 229 229 229 (Nos.) (in %) (Nos.) (in %) Network Related Parameters I.

Network Availability 1

BTSs Accumulated downtime (not (i) ≤ 2% available for service) 3 1.31% 3 1.31%

(ii) Worst affected BTSs due to downtime ≤ 2% 9 3.93% 15 6.55% Connection Establishment 2 (Accessibility)

Call Set-up Success Rate (within (i) ≥ 95% licensee's own network) 0 0 0 0 (ii) SDCCH/ Paging Chl. Congestion ≤ 1% 3 1.31% 0 0 (iii) TCH Congestion ≤ 2% 1 0.44% 2 0.87% Connection Maintenance (Retain 3 ability)

(i) Call Drop Rate ≤ 2% 3 1.31% 3 1.31% Worst affected cells having more than 3% (ii) ≤ 3% TCH drop (call drop) rate 20 8.73% 16 6.99% 0.44% (iii) Connection with good voice quality ≥ 95% 0 0 1 Point of Interconnection (POI) Congestion 4 (No. of POIs not meeting the benchmark) ≤ 0.5% (Averaged over a period of quarter) 5 2.18% 4 1.75% II. Customer Service Quality Parameters

5 Metering and Billing

Metering and billing credibility - post (i) ≤ 0.1% paid 6 2.62% 10 4.37% (ii) Metering and billing credibility - pre paid ≤ 0.1% 8 3.49% 8 3.49% Resolution of billing/charging/validity 100% within (iii) complaints 4 weeks 2 0.87% 9 3.93% within 1 Period of applying credit/ waiver/ week of (iv) adjustment to customer’s account from resolution of the date of resolution of complaints complaint 0 0 1 0.44%

No. of CMTS Licensees not Meeting the Benchmarks

S. Quarter Ending Quarter Ending Parameters Benchmark No. June, 2012 September, 2012 Out Of Out Of Out Of Out Of 229 229 229(Nos.) 229(Nos.) (in %) (in %) Response time to the customer for 6 assistance

(i) Accessibility of call centre/ customer care ≥ 95% 2 0.87% 1 0.44% %age of calls answered by the operators (ii) ≥ 90% 21.83 (voice to voice) within 60 seconds 50 % 76 33.19% 7 Termination / closure of service

%age requests for Termination / Closure 100% within (i) of service complied within 7 days 7 days 4 1.75% 5 2.18% Time taken for refund of deposits after 100% within (ii) closures 60 days 4 1.75% 16 6.99%

4.1 The performance has improved in this quarter as compared to the previous quarter in respect of the following parameters :-

a. SDCCH/ Paging Chl. Congestion b. Worst affected cells having more than 3% TCH drop (call drop) rate c. Point of Interconnection (POI) Congestion (No. of POIs not meeting the benchmark) d. Accessibility of call centre/ customer care

4.2 The performance has deteriorated in this quarter as compared to the previous quarter in respect of the following parameters:-

a. Worst affected BTSs due to downtime b. TCH Congestion c. Connection with good voice quality d. Metering and billing credibility - post paid

e. Resolution of billing/ charging/ validity complaints. f. Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints g. %age of calls answered by the operators (voice to voice) within 60 sec h. %age requests for Termination / Closure of service complied within 7 days i. Time taken for refund of deposits after closures

4.3 The performance remained unchanged in this quarter as compared to the previous quarter in respect of the following parameters:-

a. BTSs Accumulated downtime (not available for service)

b. Call Set-up Success Rate (within licensee's own network)

c. Call Drop Rate d. Metering and billing credibility - pre paid

Table 4.2: Parameter wise Analysis of Non-compliance of QoS Benchmarks for Wireless Service Providers

Service Service Parameter Benchmark Performance Provider Area

AP 2.40 BTSs Accumulated downtime (not BSNL ≤ 2% ASM 3.31 available for service) (%age) BIH 2.05

ASM 2.10

DLI 3.05

J&K 5.82

Aircel ≤ 2% KOL 2.14

NE 2.12

OR 5.39

WB 3.01 Worst affected BTSs due to AP 3.00 downtime (%age) ASM 8.36

BIH 2.55

BSNL ≤ 2% NE 3.48

TN 7.43

UPW 6.30

WB 2.15

TATA GSM ≤ 2% HP 8.89

BSNL ≤ 2% AP 2.73 TCH Congestion (%age) Uninor ≤ 2% UPE 2.06

NE 2.10 BSNL ≤ 2% Call Drop Rate (%age) UPW 2.05

TA TA GSM ≤ 2% HP 2.39

HP 11.26

Aircel ≤ 3% OR 4.55 Worst affected cells having more than 3% TCH drop WB 5.59 (call drop) rate (%age) AP 6.77 BSNL ≤ 3% ASM 4.64

Service Service Parameter Benchmark Performance Provider Area BIH 3.10

KOL 4.37

MP 3.03

TN 3.23

UPW 7.05

WB 3.82

HP 29.63 TATA GSM ≤ 3% KTK 3.14

Uninor ≤ 3% UPE 3.38

BH 13.86 Vodafone ≤ 3% DLI 3.30

Connection with good voice quality Vodafone ≥ 95% WB 94.80

KOL 1 Point of Interconnection (POI) Congestion (No. of POIs not meeting Aircel ≤ 0.5% RAJ 1 the benchmark) WB 1 (Averaged over a period of quarter ) BSNL ≤ 0.5% GJ 2

J&K 0.19

KR 0.15

Aircel ≤ 0.1% KTK 0.70

MH 0.26

Metering and billing credibility - PB 0.19 post paid HR 0.14

Idea ≤ 0.1% KOL 0.11

KTK 0.11

PB 0.12 Vodafone ≤ 0.1% UPE 0.11

KTK 0.13

Metering and billing credibility - pre MH 2.12 Aircel ≤ 0.1% paid MP 0.79

MBI 0.24

Service Parameter Benchmark Service Area Performance Provider OR 0.77

Idea ≤ 0.1% MB 0.17

Uninor ≤ 0.1% PB 0.23

Vodafone ≤ 0.1% BH 0.63

CHN 99.86

DLI 99.89

MH 99.96 100% within Aircel MP 99.96 Resolution of 4 weeks billing/charging/validity MBI 99.97 complaints OR 99.90

TN 95.40

100% within GJ 99.94 Idea 4 weeks MH 99.97 Period of applying credit/ within 1 waiver/ adjustment to week of Airtel MP 99.84 customer’s account from the resolution of date of resolution of complaints complaint Accessibility of call centre/ Idea ≥ 95% MB 93.94 customer care AP 72.15

ASM 86.47

CHN 82.80

DLI 72.59

GUJ 69.00

HP 84.73 Percentage of calls answered by the operators (voice to voice) Aircel ≥ 90% HR 81.12 within 60 seconds J&K 88.39

KR 50.08

KTK 68.26

MH 62.50

MP 59.05

MBI 84.66

Service Service Parameter Benchmark Performance Provider Area PB 76.61

RAJ 55.11

TN 72.51 UPE 60.68 UPW 78.37 ASM 84.93

KOL 89.79 KR 89.76 Airtel ≥ 90% MH 86.98

TN 83.58

WB 89.79

ASM 84.20

BSNL ≥ 90% CHN 89.60

PNJ 62.00

Idea ≥ 90% KL 88.25

MTNL CDMA ≥ 90% MUM 88.41

CHN 69.57

DLI 87.89

KR 83.07

KTK 87.33

RCOM CDMA ≥ 90% MH 88.14

MP 82.46

PB 89.65

TN 69.57

UPE 70.08

AP 85.46

DLI 85.89

RCOM GSM ≥ 90% GUJ 75.65

HR 73.58

J&K 79.65

Service Parameter Benchmark Service Area Performance Provider KR 72.06

KTK 84.16

MH 89.51

PB 72.44

RAJ 69.85

TN 42.01

UPE 53.01

ASM 85.98

BH 60.32

KOL 63.47

RTL ≥ 90% MP 80.05

NE 85.89

OR 65.22

WB 62.99

DLI 76.58

TATA CDMA ≥ 90% MBI 88.72

PB 87.72

AP 87.43

GUJ 86.11 HR 82.64 KOL 87.55

KR 88.09

KTK 78.51

TATA GSM ≥ 90% MBI 81.46 OR 86.13

PB 74.34

RAJ 86.80

TN 72.03

UPE 89.90

UPW 85.86

Service Service Performan Parameter Benchmark Provider Area ce Uninor ≥ 90% UPE 88.09

KRL 82.14 Vodafone ≥ 90% MBI 88.21

100% within MH 98.76 Aircel 7 days MBI 89.76 %age requests for Termination / 100% within Closure of service Idea KTK 99.07 7 days complied within 7 days 100% within CHN 99.97 Vodafone 7 days KOL 99.98

AP 99.38

BH 99.44

DLI 99.70

GUJ 98.71

J&K 99.46

KR 98.20

KTK 98.58 100% within TATA CDMA MH 99.45 Time taken for refund of deposits 60 days after closures MP 99.54

MBI 93.94

OR 99.04

PB 99.25

TN 96.79

UPW 99.73

WB 99.22 100% within TATA GSM MBI 97.14 60 days

4.4 The detailed table on Service Provider wise performance of QoS parameters for Wireless Services is available at Annexure-4.1.

Section B: Quality of Service Performance of Wireline Service Providers

Table 4.3: QoS Summary - Wireline Service

No. of operators not meeting the benchmarks S. Parameters Benchmark June, 2012 September, 2012 No. Out of 88 Out of 88 Out of 88 Out of 88 In Nos. In %age In Nos. In %age Fault incidences per 100 (i) ≤ 5 8 9.09% 9 10.23% subs/month % Fault repaired by next (ii) a ≥ 90% 8 9.09% 7 7.95% working day % Fault repaired within 3 days (ii) b ≥ 100% 24 27.27% 30 34.09% (for urban areas) % Fault repaired within 5 days (ii) c ≥ 100% 17 19.32% 22 25.00% (for rural & hilly areas) (iii) MTTR <8Hrs 5 5.68% 6 6.82% Call Completion Rate (in local (iv) a ≥ 55% 2 2.27% 1 1.14% network) (iv) b Answer to Seizure Ratio (ASR) ≥ 75 % 0 0.00% 0 0.00% Point of Interconnection (POI) (v) Congestion (No. of PoIs not ≤ 0.5% 0 0.00% 0 0.00% meeting benchmark) Metering & billing credibility – (vi) ≤ 0.1% 2 2.27% 0 0.00% Post-paid Metering & billing credibility – (vii) ≤ 0.1% 0 0.00% 0 0.00% Pre-paid Resolution of 100% within (viii) billing/charging/Credit & 1 1.14% 2 2.27% 4 weeks validity complaints Period of applying credit/ Within 1 waiver/ adjustment to week of (ix) 5 5.68% 0 0.00% customer’s account from the resolution of date of resolution of complaints complaint Response time to the customer (x) - - - - - for assistance Accessibility of call centre/ (x) a ≥ 95% 11 12.50% 9 10.23% customer care

%age of calls answered by the (x) b operators (voice to voice) ≥ 90% 5 5.68% 22 25.00% within 60 seconds

100% Termination / closure of within 7 (xi) 17 19.32% 30 34.09% service days

100% within Time taken for refund of (xii) 60 days 4 4.55% 0 0.00% deposits after closures

NOTE :- (1) As per “The Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Teleohone Service Regulations, 2009 “, the service providers who can not measure and report Call Completion Rate (CCR) due to constraint in network architecture may opt to measure and report their performance on Answer to Seizure Ratio (ASR). M/s RCOM have reported the ASR for 20 licensed service areas. Therefore, 68 Licensees for CCR and 20 Licensees for ASR have been taken in to account for the analysis of these parameters.

(2) None of the SPs have reported for the parameter “Metering and billing credibility - pre paid” because most of the service providers are not providing pre-paid service in Basic (Wireline) service.

(3) M/s Vodafone has intimated that they are still in the process of configuration of reporting formats, therefore they would be able to submit their PMR from QE December 2012.

Table 4.4: QoS Parameters not reported by the service providers - wireline

Service S.No Parameters Provider  Point of Interconnection (POI) Congestion(All Circles except HP)  Metering and Billing credibility – post paid(A&N,GJ,HP,J&K,KOL, KTK,RJ,TN,UP-W,Uttranchal).

1 BSNL  Resolution of billing/charging/validity complaints(All circles except CH,HP,HR,KR,MH,OR).

 Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints (All circles except AP, GJ,HP,OR,PB)

 % Fault repaired by next working day(ASS,HP,J&K,NE,RJ,WB)  % of faults repaired within 3 days(ASS,HP,J&K,NE,RJ,WB)  % of faults repaired within 5 days(ASS,HP,J&K,NE,RJ,WB) 2 TTSL  Resolution of billing/charging/validity complaints (ASS,HP,J&K,NE,RJ,UP-W,WB)  Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints(ASS,BR,HP,HR,J&K,NE,OR,WB)

 Call Completion Rate (All circles) 3 RCOM

 Answer to Seizure Ratio (ASR)(Delhi circles) 4 MTNL  Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints(Delhi circle)

4.5 The performance has improved in this quarter as compared to the previous quarter in respect of the following parameters:-

a. % Fault repaired by next working day b. % of faults repaired within 3 days c. % of faults repaired within 5 days d. Mean Time to Repair (MTTR).

4.6 The performance has deteriorated in this quarter as compared to the previous quarter in respect of the following parameters:-

a. Faults incidences ( No. of faults/100 Subs./month) b. Metering and billing credibility - pre paid c. Resolution of billing/ charging/ validity complaints d. Accessibility of call centre/ customer care

4.7 The performance of the Basic Telephone Service (Wireline) Service Providers is at same level as compared to the previous quarter in respect of the following parameter:-

a. Call Completion Rate (CCR) b. Answer to Seizure Ratio (ASR) c. Point of Interconnection (POI) Congestion d. Metering and billing credibility - post paid e. Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints. f. % of calls answered by the operators (Voice to Voice) within 60 Sec. g. %age requests for Termination / Closure of service complied within 7 days. h. Time taken for refund of deposits after closures.

Table 4.5: Parameter wise Analysis of Non-compliance of QoS Benchmarks for Wireline Service Providers

Parameters Benchmark Service Providers not meeting the Benchmarks

Fault incidences ≤ 5 BSNL: GJ(5.35),HP(6.30), per 100 MH(7.06),J&K(5.67),KOL(12.12),KR(7.32), subs/month UTT(5.54),WB(5.65)

MTNL: Delhi(9.22),Mumbai(7.51) % Fault repaired by ≥ 90% BSNL:J&K(81.42%),KOL(35.20%),KR(71.56%),MH(57.1 next working day 1%),UTT(89.06%), WB(89.43%) MTNL: Delhi(79.43%) % Fault repaired ≥ 100% BSNL: within 3 days A&N(96.21%),AP(99.43%),BH(99.72%),CHTT(99.62%), GJ(98.70%),HP(97.58%),J&K(92.44%),KOL(46.25%),KR (87.52%), KTK(96.27%),MH(74.77%),NE-I(99.09%),NE- II(99.57%),PB(99.87%), TN(99.94%),UPE(99.70%),UPW(99.43%), UTT(96.32)WB(93.11%), MTNL: Delhi(89.88%),Mumbai(95.98%) TTSL: AP(99.65%),CH(93.24%),GJ(99.84%),KOL(99.70%), KTK(99.56%),PB(96.83%),ROM(99.85%), HFCL: PB(99.83%) Sistema: RJ(99.90%) % Fault repaired ≥ 100% BSNL:. within 5 days A&N(98.60%),AP(99.55%),GJ(99.98%),HP(99.94%), J&K(85.41%),KR(87.49%),KTK(99.76%),MH(98.85%)NE -I(99.26%), NE-II(99.96%),OR(99.99%),PB(99.97%),UPE(99.98%), UPW(99.74%),UTT(99.78%),WB(97.80%),

TTSL:AP(99.73%),CH(94.59%),GJ(99.84%),KOL(99.70 %),KTK(99.56%), PB(96.83%),ROM(99.81%) MTTR <8Hrs BSNL: KOL(9.32),KR(16.12),WB(8.84)

TTSL:CH(8.82)

MTNL: Mumbai(15.23)

HFCL: PB(8.56) Call Completion ≥ 55% BSNL: WB(49.97%) Rate (in local network)

Parameters Benchmark Service Providers not meeting the Benchmarks

Resolution of within 4 BSNL:MH(76.00%), billing/charging/Cr weeks edit & validity MTNL: Delhi(89.23%) complaints100% Accessibility of call ≥ 95% BSNL:HP(90.14%),HR(94.16%),J&K(92.47%), centre/ customer MH(92.53%),PB(92.73%), RJ(92.80%),UPE(91.84%), care UPW(93.87%) , UTT(92.11%)

%age of calls ≥ 90% BSNL:AP(78.67%),GJ(51.14%),HP(83.67%),HR(67.67%), answered by the J&K(82.00%), operators (voice to KTK(80.33%),MH(41.00%),PB(87.00%),RJ(53.67%),TN(8 voice) within 60 6.00%), UPE(62.33%),UPW(64.00%), seconds UTT(85.67%),WB(87.67%)

BHARTI:DEL(86.62%),HR(86.49%),KOL(86.29%),MP(85 .36%), PB(85.16%), RJ(85.64%), UPE(85.86%),UPW(86.12%)

%age requests for ≥ 100% BSNL:A&N(98.31%),ASM(91.01%),BR(96.88%),HP(99.5 Termination / within 7 7%),J&K(96.22%), Closure of service days KOL(31.90%),KR(96.15%),KTK(99.99%),MH(98.63%),N complied within 7 E-I(83.60%), days OR(97.45%),UTT(99.66%), WB(85.92%) MTNL: Delhi(89.55%),Mumbai(95.41%)

BHARTI:AP(98.52%),DEL(98.85%),GJ(99.51%)HR(99.0 6%),kol(99.11%), KR(98.54%),KTK(91.57%),MH(99.64%),MP(99.57%),MU M(99.67%), PB(99.06%),RJ(99.36%), TN(98.08%),UPE(98.83%),UPW(99.32%)

4.8 Detailed table containing QOS parameters for all the Wireline Service Providers is given in Annexure-4.2.

Section C: Quality of Service Performance of Dial-up/ Broadband Service

A. Dial-up service

a. Out of 188 Internet Service Provider, who have submitted their Performance Monitoring Reports to TRAI for the quarter ending September, 2012, only 14 ISPs are providing Dial-up service. However, out of the 14 ISPs only 10 ISPs come under the purview of Top twenty Internet service providers. The following Dial-up Access service providers that come under top twenty have been taken into account for the analysis in this quarter.

Table 4.6: Performance on ISPs Quality of Service

Dial-up access GOS Mean time Service Accessibility on the to Restore of faults Probability of accessing the ISP link Service resulting node (%) ISP node connec Sr. Name of the Activatio Time as per unavaila ting to No. Service Provider n time to subscriber 1st 2nd 3rd bility in PSTN Access complaints Attempt Attempt Attempt a month node to ISP 1 in 6 hrs 30 Sec 80.00% 90.00% 99.00% 30 Min 3 days 100 BHARAT 1 SANCHAR NIGAM Same day 34 Sec 99.00% 99.90% 99.90% 1% 99.90% <7 hrs LTD. RELIANCE COMM. 2 INFRASTRUCTUR Online 25 Sec 98.00% 100.00% _ Nil <1% 8 hrs E LTD

MTNL, MUMBAI Immediate 26 Sec 100.00% _ _ Nil 0.005 15 Min 3 Instantane MTNL,DELHI 30 Sec 99.79% 99.99% _ Nil 0.01 5 Min ous

BHARTI AIRTEL 30-40 4 Online 99.80% 100.00% 100.00% <0.015% >0.01 6.13 hrs LTD. Sec ( DNF) TATA 5 COMMUNICATION Online 30Sec 80.00% 90.00% 99.00% 2.02 hrs <1% 10-15 Min S LTD

Dial-up access Mean time Service Accessibility GOS on to Restore the link of faults Service Probability of accessing the ISP ISP node connectin resulting as Activation node (%) Sr. Name of the Time to unavailabi g to PSTN per time subscriber No. Service Provider Access st rd lity in a node to 1 2nd 3 complaints Attempt Attempt Attempt month ISP

6 hrs 30 Sec 80.00% 90.00% 99.00% 30 Min 1 in 100 3 days

QUADRANT 6 TELEVENTURE NA 30Sec 99.99% 100.00% - NA 0.002 2.22 hrs S LTD. TATA Online 7 TELESERVICES 18 Sec 99.99% 100.00% _ 100.00% 0.001 7.21hrs Immediate (MH) LTD.

8 SIFY LTD. 3 Min 30 Sec 90.00% 95.00% 99.00% 20 Min 0.005 NR

DATA INFOSYS 20-25 9 2-3 Min 95.00% 97.00% 99.00% 30 Min 0.01 15 Min LTD. Sec

100% in GUJARAT 15 10 TELELINK PVT. 98.00% 95.00% _ _ 98.00% NA 24 hrs working LTD. days

Note:-

NR= Not Reported DNF-Data Not in Format

Not meeting the benchmark

Service Activation Time 4.9 M/s Quadrant Televentures Ltd. has not reported the data. All the other ISPs who have reported the data have met the TRAI benchmark of 6 hrs.

Time to Access 4.10 All the ISPs except M/s Bharti Airtel Ltd. and M/s BSNL have met the TRAI benchmark of 30 sec.

Probability of Accessing the ISP Node 4.11 All the Internet Service Providers have met this benchmark of 80% for first attempt, 90% for second attempt and 99% for third attempt in this quarter.

ISP Node unavailability 4.12 M/s Quadrant Televentures Ltd. has not reported the data. All other ISPs except M/s Tata Communications Ltd. have met the TRAI benchmark for the parameter “ISP node unavailability in a month (30 Minutes)”.

Grade of Service 4.13 M/s Gujarat Telelink Pvt. Ltd. has not reported the data. All other ISPs who have reported the data met the benchmark for this parameter.

Mean Time to Restore (MTTR) 4.14 M/s Sify Ltd. has not reported the data. All other ISPs have met the

TRAI benchmark.

B. Broadband Service

4.15 Out of 181 Broadband Service providers, 33 Service Providers are having subscriber base >10,000 and these 33 Service providers share the 99.20% of total subscriber base. This report covers performance of 30 broadband Service Providers vis-à-vis the QoS benchmarks prescribed by TRAI, as the remaining three service providers viz. You Broadband, Atria Convergence and Honesty Net have not submitted their report for the QE September, 2012.

Table 4.7: Parameter-wise Analysis of non-compliance of QoS benchmarks for Broadband Service Providers

Sl. Parameters Benchmarks Name of Service Provider not Meeting the No. Benchmark 1 Service Provisioning/Activation Time BSNL HR(99.99%) KTK(98.53%),  %age of 100% in =< Kerala(88.20%), WB(88.60%), A&N(80.50%) connections 15 working MTNL – Delhi(94.50%), Mumbai(87.59%) provided within 15 days Hathway – HR(0.00%) days of Sify – All India (96.27%) registration of Quadrant Televentures – Punjab(99.94%) demand Tata Teleservices- MH&Goa(94.00%) Tikona- All India(87.99%) Tata Communications- Punjab(0.00%) Home systems - Mumbai(99.00%)

2 Faults Repair/Restoration Time BSNL- KTK(78.40%), % of faults repaired Kerala(31.20%), by next working day >90% WB(84.10%), A&N(88.80%) MTNL – Delhi (77.29%) Mumbai(80.83%) Hathway- Guj(88.00%) Sify- All India (47.00%) Beam Telecom- Hyd(83.33%) BSNL- Bihar(98.80%) % of faults repaired =>99% J&K(97.20%), KTK(87.40%),Kerala(65.40%) within 3 working day WB(94.80%) MTNL – Delhi(93.17%) Mumbai(91.16%) Hathway - Guj(97.54%), MH(98.00%) Sify- All India(36.00%) Meghbela Cable – All India(0.00%) 3 Billing Performance BSNL- KTK(99.98%),Kerala(98.60%) %age of billing 100% within UP West(99.80%) complaints resolved 4 weeks MTNL - Delhi (98.56%) within 4 weeks Spectranet- All India(0.00%) Meghbela- All India(0.00%) %age of cases to BSNL - KTK(99.80%), whom refund of 100% within UP West(99.90%) deposits is made 60 days Tata Teleservices – MH&Goa(0.00%) within 60 days of Spectranet- All India (0.00%) closures Meghbela – All India(0.00%)

4 Response Time to the Customer for assistance %age of calls Beam Telecom - Hyd(55.33%) answered by operator >60% Tikona Digital - All India(43.36%) (Voice to voice) within 60 sec %age of calls MTNL- Mumbai(69.03%) answered by operator >80% Beam Telecom- Hyd(67.33%) (Voice to voice) within Tikona –All India (48.30%) 90 sec

Bandwidth utilisation/throughput 5

No. of Intra network links having Benchmark 0 Alliance - Kolkata (7 links) Bandwidth utilisation Meghbela Cable- All India (2 links) >90% during peak hours (TCBH) No. of Upstream links for International Benchmark 0 connectivity having MTNL- Delhi (1 link) bandwidth utilisation >90% during peak hours (TCBH) Broadband Connection Speed Benchmark BSNL - A&N(30.00%) available (download) < 80% Sify- All India(0.00%) from ISP node to user Service availability/ uptime (for all users) Benchmark Hathway- Guj(96.00%) in %age > 98% Indusland Media & Communications Ltd - All India(96.00%)

6. Packet Loss

Packet loss (for wired broadband Benchmark Hathway – Chhatisgarh(33.32%) access) in %age >1%

4.16 Detailed table containing QoS parameters for all the Broadband Service Providers is given in Annexure-4.3.

Chapter 5 : Performance of Cable TV, DTH and Radio Broadcasting Services

Table 5.1: Key Parameters

QE QE Parameter Jun-12 Sep-12 S.No 1 Number of Broadcasters/ Distributors 26 26 Number of private satellite TV channels 2 registered with Ministry of I&B 831* 841 Total Number of Pay Channels reported by 3 Broadcasters/ Distributors 184 184 Maximum number of Pay TV Channels carried 4 by certain cable operator 146 146 Maximum number of Free to Air (FTA) TV 5 Channels carried by certain cable operator 270 246 6 Private FM Radio stations in operation 245 242 7 Private DTH Operators 6 6 8 Licensees of community radio stations 175 179 9 Operational community radio station 133 138 Number of Set top boxes in CAS notified areas 10 of Delhi , Mumbai, Kolkata and Chennai 10,01,033 10,48,445

* As on 06.03.2012

Cable TV Services

5.1 Chart 5.1 depicts the maximum number of Free-to-Air (FTA) channels, Pay channels and local channels being carried by the Multi System Operators (MSOs) in their network across the country. This is based on the reports received from some of the major service providers regarding the number of channels being carried by them in their networks analogue and/or in digital form. These channels have been reported across different networks of the service providers having different combinations of pay, FTA and Local channels in their network.

Chart 5.1: Maximum number of TV Channels being carried by certain Cable operators in their networks

5.2 The maximum number of FTA and Pay Channels reportedly being carried in the cable networks are 246 and 146 respectively in the QE Sep-12. However, these numbers relate to different networks and hence cannot be added for arriving at the total number of channels.

5.3 Maximum number of TV channels (Pay, FTA and Local) being carried by any of the reported MSOs is 350, whereas in conventional analogue form, the maximum number of channels being carried any by the reported MSOs is 100 channels.

5.4 At the end of the quarter Jun-12, there were 10,01,033 number of set top boxes (STBs) installed in the CAS notified areas of Delhi, Mumbai, Kolkata and Chennai. This has increased to 10,48,445 at the end of Sep-12.

Chart 5.2: Set Top Boxes (STBs)

Satellite TV Channels

5.5 At the end of Sep-12, total number of permitted private satellite TV channels registered with Ministry of I&B, as obtained from its website, is 841.

5.6 There are 184 pay TV channels which have been taken on records in respect of their rates as on Sep-12. These 184 channels are being broadcasted/ distributed by 26 broadcasters or their authorized agents/aggregators. The list of broadcasters/distributors of pay TV channels alongwith the reported rates of pay channels for Non-CAS areas are at Annexure-5.1.

FM Radio Services

5.7 Apart from All India Radio of Prasar Bharti – a public broadcaster, there are 242 FM Radio stations in operation at the end of Sep-12. The list of 242 private FM Radio stations is at Annexure-5.2.

5.8 The total Advertisement Revenue during the quarter ending Jun-12 in respect of 233 private FM Radio stations was `259.67 crore and for quarter ending Sep-12 in respect of 236 private FM Radio stations, the total Advertisement Revenue was `274.59 crore. The reports prepared on the basis of reports submitted by the FM Radio service providers. However, the details do not pertain to the same set of service providers.

Chart 5.3: Comparative position of Revenue from FM Radio Stations

Community Radio

5.9 At the quarter ending Jun-12, out of 175 licensees of community radio stations, 133 stations were in operation. In the quarter ending Sep-12, 4 (four) licenses were issued. Now, out of 179 licensees, 138 Community Radio Station stations are in operation, as per the information available on the website of Ministry of Information & Broadcasting.

Table 5.2: Status of applications for community radio station licenses received from Ministry of Information and Broadcasting

As on 30.09.2012 Total No. of Applications Received 1110 No. of Licenses issued 179 No. of Letters of Intent Issued 376 No. of Applications rejected 445 No. of stations operational 138 Source: Ministry of Information & Broadcasting

DTH Services

5.10 Besides the free DTH service of Doordarshan- a public broadcaster, there are 6 private DTH licensees, offering their services to the DTH subscribers. As on 30.09.2012, their reported registered subscriber base is 50.91 million. The list of DTH licensees is at Annexure-5.3.

Teleport Service

5.11 As per the information available on the website of Ministry of Information and Broadcasting, there are 89 numbers of permitted Teleports as on Sep-12. A list of the permitted Teleports is at Annexure-5.4.

Annexures

Annexure 1.1: Licensed Cellular (GSM & CDMA) Service Providers

Sl. No Service Provider Area for which UASL CMTS licensed with No.

1 Bharti All India (22) All India except North East NE 2 Aircel Group All India (23) All India except Chennai & Tamil Chennai & TN Nadu 3 Reliance Communications All India (except All Assam & NE) (20) 4 Reliance Telecom Kolkata, MP, WB, All HP, Bihar, OR, Assam & NE (8) 5 Vodafone All India (23) All

6 Tata Teleservices All India (22) All

7 IDEA All India (22) Mumbai, TN incl. AP, Delhi, Chennai, Kolkata, Maharashtra, Karnataka, WB, Gujarat, MP, Punjab, Bihar, Kerala, Haryana, Orissa, Assam, HP, UP-W, UP-E, NE & J&K Rajasthan 8 Shyam Telelink All India (22) All 9 BSNL All India (except All Delhi & Mumbai) 20 10 MTNL Delhi Mumbai (2) All 11 Loop Telecom Private Ltd All India (22) All except Mumbai Mumbai & Loop Mobile (India) Ltd 12 Unitech Group All India (22) All 13 Videocon All India except Pb All Telecommunications. Ltd. (21) 14 Etisalat DB Telecom Pvt Delhi, Mumbai, All Ltd & Allianz Mah, Guj, AP, KTK, TN incl. Chennai, Ker, Punjab, HR, UP(W), UP(E), Raj, MP & Bihar (15) 15 Spice Communications Delhi, Mah, AP, All KTK, Punjab, Har (6) 16 S Tel Ltd HP, Bihar, Orissa, All Assam, NE, J&K (6) 17 HFCL Punjab (1) Punjab

Source: DoT and Service providers UASLs 240 CMTSs 37 Total 277

Annexure 1.2: Wireless Subscriber Base

Service Area Vodafone (GSM) Bharti (GSM) Idea (GSM) Aircel/Dishnet (GSM) Reliance (GSM)

Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Andhra Pradesh 6,273,477 6,398,393 18,841,936 18,693,692 10,545,813 10,728,762 1,820,961 1,975,021 3,265,586 3,242,251 Assam 2,353,212 2,319,970 3,877,114 3,875,298 359,132 372,559 3,838,600 3,778,274 3,064,741 3,247,231 Bihar 6,476,332 6,502,289 18,296,280 18,047,516 5,964,298 5,494,988 5,147,125 5,288,139 5,891,232 5,698,412 Delhi 8,888,365 8,749,701 8,952,797 9,105,718 4,853,688 4,801,988 2,781,763 2,928,704 5,075,269 4,351,102 Gujarat 16,047,103 16,241,892 7,336,115 7,196,491 8,606,504 8,216,677 769,189 791,597 5,506,156 4,729,683 Haryana 4,551,481 4,492,681 2,501,314 2,338,293 3,876,555 3,687,543 628,661 652,062 3,287,818 1,514,247 Himachal Pradesh 485,278 483,741 1,902,855 1,907,002 489,163 482,365 753,575 720,753 1,644,903 1,256,274 Jammu & Kashmir 719,029 685,776 2,193,528 2,269,768 195,572 201,974 1,766,692 1,770,577 576,141 597,278 Karnataka 6,902,042 6,860,316 15,852,404 16,162,382 5,959,122 6,225,658 1,261,944 1,485,942 4,937,565 3,905,653 Kerala 6,012,026 6,062,344 3,681,654 3,506,105 7,695,590 7,712,256 1,873,532 1,777,913 1,947,583 1,037,994 Madhya Pradesh 4,248,401 4,498,480 10,076,720 9,928,758 14,499,964 14,429,519 999,014 986,875 8,313,704 8,294,236 Maharashtra 13,265,420 13,290,535 10,320,201 10,007,457 15,425,757 15,219,023 1,079,177 1,191,470 7,732,011 5,134,800 Mumbai 5,891,077 6,061,281 3,766,361 3,587,060 2,947,341 2,953,838 1,354,795 1,413,290 4,843,958 3,409,435 North East 1,003,492 980,574 2,504,849 2,519,084 232,322 250,036 2,453,678 2,495,094 994,562 1,110,159 Orissa 2,703,151 2,814,753 6,605,276 6,622,129 1,052,624 1,011,626 2,782,969 2,894,773 3,992,959 3,542,246 Punjab 4,574,450 4,459,595 6,988,686 6,894,188 5,645,347 5,599,541 996,674 1,117,329 3,206,620 2,423,212 Rajasthan 9,246,683 9,236,120 14,761,190 14,739,264 4,469,297 4,521,563 2,192,300 2,625,234 5,152,334 4,163,217 Tamil Nadu (incl. Chennai) 12,563,317 12,339,851 13,686,162 13,695,130 2,231,538 2,284,356 22,358,680 22,235,152 4,635,860 3,792,934 UP(E) 15,400,233 14,820,952 15,254,217 15,081,912 7,925,598 7,237,189 3,029,969 3,398,510 7,286,004 5,867,836 UP(W) 9,826,547 9,352,384 6,735,887 6,677,180 10,631,230 10,265,870 2,200,315 2,153,133 6,908,603 4,667,084 Kolkata 4,271,456 4,304,010 3,901,408 3,754,168 1,304,676 1,355,899 1,870,717 1,884,904 3,565,250 3,030,327 West Bengal 12,005,875 11,709,129 9,265,276 9,313,894 2,253,211 2,411,507 2,916,474 3,042,615 6,041,754 5,341,106 Total 153,708,447 152,664,767 187,302,230 185,922,489 117,164,342 115,464,737 64,876,804 66,607,361 97,870,613 80,356,717

Annexure 1.2 (contd.)

Service Area Reliance (CDMA) Tata (GSM) Tata (CDMA) BSNL (GSM) BSNL (CDMA)

Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Andhra Pradesh 4,929,964 4,803,034 5,825,116 5,900,628 2,081,554 1,988,914 8,954,797 9,040,002 181,228 114,601 Assam - - - - 131,044 128,314 1,168,770 1,174,587 102,309 93,371 Bihar 3,596,535 3,060,393 3,199,094 2,836,607 1,602,080 1,484,873 5,795,955 5,831,821 235,473 235,674 Delhi 4,147,281 4,138,535 - - 4,093,170 4,051,470 - - - - Gujarat 2,959,547 2,845,814 2,711,242 2,571,508 951,507 892,991 3,992,925 4,073,277 204,783 143,260 Haryana 1,072,346 1,078,273 1,950,974 1,898,741 950,596 908,048 3,008,596 3,049,859 24,788 23,604 Himachal Pradesh 297,341 303,155 218,620 166,155 95,843 92,868 1,416,843 1,480,368 64,834 63,265 Jammu & Kashmir 8 37 - - 109,105 113,194 1,035,393 1,076,663 76,920 73,883 Karnataka 3,417,253 3,424,043 6,099,243 6,567,744 888,321 819,417 6,645,259 6,725,705 352,263 300,864 Kerala 2,428,732 2,411,816 2,033,330 1,923,341 368,801 334,134 6,989,599 7,189,174 319,271 307,510 Madhya Pradesh 4,605,438 4,648,774 4,013,788 3,643,881 872,865 819,354 4,564,882 4,704,105 276,945 237,267 Maharashtra 3,609,894 3,439,845 4,735,968 4,075,564 3,432,861 3,007,145 5,907,143 6,363,134 192,568 177,840 Mumbai 4,006,073 3,871,391 2,583,802 2,530,203 1,626,464 1,539,801 - - - - North East - - - - 79,068 80,105 1,522,213 1,587,294 151,210 152,933 Orissa 831,883 835,452 2,074,869 2,134,735 442,396 346,407 4,332,076 4,342,280 130,168 128,212 Punjab 971,539 869,365 1,764,458 1,758,097 1,045,958 997,601 4,295,829 4,397,677 54,518 52,199 Rajasthan 2,380,182 2,287,246 2,090,677 2,062,250 1,650,382 1,523,204 5,512,002 5,599,480 194,168 189,390 Tamil Nadu (incl. Chennai) 4,255,109 4,234,327 4,516,054 5,696,219 596,951 552,284 9,324,433 9,352,227 230,695 135,495 UP(E) 5,459,438 5,076,148 3,635,059 3,706,647 982,236 922,988 9,617,035 9,815,385 439,083 442,523 UP(W) 3,488,369 3,141,636 2,927,084 3,035,786 1,730,661 1,588,994 4,770,576 4,838,946 149,511 147,617 Kolkata 2,206,988 2,193,408 2,190,304 2,222,943 988,148 826,025 2,380,549 2,297,029 31,559 31,254 West Bengal 2,066,193 1,829,826 2,453,382 2,230,022 483,714 376,377 3,552,904 3,567,607 77,204 75,825 Total 56,730,113 54,492,518 55,023,064 54,961,071 25,203,725 23,394,508 94,787,779 96,506,620 3,489,498 3,126,587

Annexure 1.2 (contd.)

Service Area Quadrant (HFCL) Quadrant (HFCL) MTNL (GSM) MTNL (CDMA) Sistema (CDMA) Loop (GSM) (GSM) (CDMA) Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Andhra Pradesh - - 682,434 700,753 ------Assam - - 1,247 1,286 ------Bihar - - 1,688,266 1,633,546 ------Delhi 2,685,246 2,495,718 133,754 87,069 1,194,507 1,261,197 ------Gujarat - - 198,096 238,828 ------Haryana - - - - 234,403 231,421 ------Himachal Pradesh - - - - 76 69 ------Jammu & Kashmir - - - - 22 19 ------Karnataka - - - - 2,322,809 2,392,347 ------Kerala - - - - 623,707 614,243 ------Madhya Pradesh - - - - 2,704 2,978 ------Maharashtra - - - - 724,899 710,690 ------Mumbai 2,646,974 2,612,803 103,748 98,335 571,841 537,860 - - - - 3,150,650 3,028,539 North East - - - - 176 176 ------Orissa - - - - 734 814 ------Punjab - - - - 1,016 1,120 1,486,181 1,581,667 24,353 23,032 - - Rajasthan - - - - 2,578,112 2,473,791 ------Tamil Nadu (incl. Chennai) - - - - 1,643,605 1,506,155 ------UP(E) - - - - 611,580 672,831 ------UP(W) - - - - 637,976 698,580 ------Kolkata - - - - 883,569 910,611 ------West Bengal - - - - 1,948,057 2,005,219 ------Total 5,332,220 5,108,521 237,502 185,404 16,549,836 16,594,534 1,486,181 1,581,667 24,353 23,032 3,150,650 3,028,539

Annexure 1.2 (contd.)

Service Area Unitech (GSM) Videocon (GSM) Total

Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Net Additions Andhra Pradesh 4,056,918 3,996,512 9,876 9,763 67,469,660 67,592,326 122,666 Assam 521 673 - - 14,896,690 14,991,563 94,873 Bihar 4,852,738 4,942,685 18,867 18,726 62,764,275 61,075,669 (1,688,606) Delhi - - - - 42,805,840 41,971,202 (834,638) Gujarat 4,059,900 4,054,136 1,157,060 950,766 54,500,127 52,946,920 (1,553,207) Haryana 649 461 1,007,896 849,452 23,096,077 20,724,685 (2,371,392) Himachal Pradesh 166 150 77,037 44,589 7,446,534 7,000,754 (445,780) Jammu & Kashmir 302 314 - - 6,672,712 6,789,483 116,771 Karnataka 2,203,556 1,098,040 8,365 8,189 56,850,146 55,976,300 (873,846) Kerala 738,427 404,750 148,370 49,756 34,860,622 33,331,336 (1,529,286) Madhya Pradesh 1,320 1,289 1,064,985 941,265 53,540,730 53,136,781 (403,949) Maharashtra 5,134,325 5,399,721 8,820 8,814 71,569,044 68,026,038 (3,543,006) Mumbai 1,554,571 1,795,446 746,786 634,284 35,794,441 34,073,566 (1,720,875) North East 89 94 - - 8,941,659 9,175,549 233,890 Orissa 1,588,820 745,951 10,673 10,673 26,548,598 25,430,051 (1,118,547) Punjab 1,210 434 - - 31,056,839 30,175,057 (881,782) Rajasthan 1,079 1,037 8,392 7,619 50,236,798 49,429,415 (807,383) Tamil Nadu (incl. Chennai) 2,221,039 1,112,982 1,269,726 876,259 79,533,169 77,813,371 (1,719,798) UP(E) 7,774,581 7,527,122 14,876 14,865 77,429,909 74,584,908 (2,845,001) UP(W) 5,242,602 4,888,479 6,067 5,581 55,255,428 51,461,270 (3,794,158) Kolkata 1,981,179 2,056,696 4,096 4,096 25,579,899 24,871,370 (708,529) West Bengal 4,163,771 4,119,373 17,194 16,506 47,245,009 46,039,006 (1,206,003) Total 45,577,763 42,146,345 5,579,086 4,451,203 934,094,206 906,616,620 (27,477,586)

Annexure 1.3: Wireline Subscriber Base

Service Area Bharti Reliance Quadrant (HFCL) Sistema Tata

Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Andhra Pradesh 125,433 125,531 89,099 88,870 - - - - 174,947 170,359 Assam ------2,665 2,765 Bihar - - 4,905 4,802 - - - - 10,909 11,118 Delhi 1,079,748 1,080,689 183,822 184,533 - - - - 81,863 85,484 Gujarat 55,292 55,335 107,459 103,907 - - - - 65,515 65,953 Haryana 23,903 23,916 5,034 4,982 - - - - 22,679 24,700 Himachal Pradesh - - 4,462 4,462 - - - - 2,063 2,166 Jammu & Kashmir ------340 353 Karnataka 490,790 491,187 111,119 111,207 - - - - 128,486 133,810 Kerala 55,809 55,848 56,490 56,031 - - - - 12,412 12,411 Madhya Pradesh 241,314 241,505 33,044 29,532 - - - - 12,965 13,910 Maharashtra 70,178 70,234 102,638 102,379 - - - - 238,307 241,645 Mumbai 331,100 331,357 232,221 233,431 - - - - 549,117 543,667 North East ------236 243 Orissa - - 4,154 3,486 - - - - 7,341 7,568 Punjab 105,733 105,809 29,585 27,770 196,470 188,934 - - 15,841 15,690 Rajasthan 39,291 39,320 26,291 26,081 - - 48,507 48,876 6,018 6,694 Tamil Nadu (incl. Chennai) 484,941 485,316 148,672 148,400 - - - - 66,375 72,374 U.P.(E) 50,451 50,492 41,054 39,956 - - - - 13,833 13,379 U.P.(W) 24,266 24,283 5,256 5,352 - - - - 8,048 8,044 Kolkata 93,708 93,790 80,966 80,633 - - - - 32,427 34,456 West Bengal - - 2,188 2,077 - - - - 6,088 6,231 Total 3,271,958 3,274,612 1,268,459 1,257,891 196,470 188,934 48,507 48,876 1,458,475 1,473,020

Annexure 1.3 (contd.)

Service Area MTNL BSNL Vodafone Total

Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Jun-12 Sep-12 Net Additions Andhra Pradesh - - 1,922,974 1,899,997 3,090 3,840 2,315,543 2,288,597 -26,946 Assam - - 199,830 195,873 - - 202,495 198,638 -3,857 Bihar - - 544,975 546,547 - - 560,789 562,467 1,678 Delhi 1,570,461 1,578,914 5,970 6,480 2,921,864 2,936,100 14,236 Gujarat - - 1,580,732 1,558,974 120 150 1,809,118 1,784,319 -24,799 Haryana - - 532,725 524,784 - - 584,341 578,382 -5,959 Himachal Pradesh - - 296,623 291,091 - - 303,148 297,719 -5,429 Jammu & Kashmir - - 202,242 201,151 - - 202,582 201,504 -1,078 Karnataka - - 1,731,473 1,722,087 2,280 2,760 2,464,148 2,461,051 -3,097 Kerala - - 3,041,951 3,013,134 - 3,166,662 3,137,424 -29,238 Madhya Pradesh - - 838,846 835,738 30 60 1,126,199 1,120,745 -5,454 Maharashtra - - 2,215,255 2,157,874 390 480 2,626,768 2,572,612 -54,156 Mumbai 1,883,732 1,874,897 6,000 6,240 3,002,170 2,989,592 -12,578 North East - - 251,540 249,688 - - 251,776 249,931 -1,845 Orissa - - 384,847 385,444 90 180 396,432 396,678 246 Punjab - - 1,082,578 1,067,742 90 240 1,430,297 1,406,185 -24,112 Rajasthan - - 1,014,092 987,884 180 180 1,134,379 1,109,035 -25,344 Tamil Nadu (incl. Chennai) - - 2,465,420 2,454,009 810 1,230 3,166,218 3,161,329 -4,889 U.P.(E) - - 1,084,024 977,493 - 270 1,189,362 1,081,590 -107,772 U.P.(W) - - 751,193 743,084 - 788,763 780,763 -8,000 Kolkata - - 955,497 946,547 900 1,020 1,163,498 1,156,446 -7,052 West Bengal - - 613,405 603,908 - 621,681 612,216 -9,465

Total 3,454,193 3,453,811 21,710,222 21,363,049 19,950 23,130 31,428,234 31,083,323 -344,911

Annexure 1.4: Service Area and Opereator wise details of PCOs

Net PCO Percentage added/ Name of the Growth/ S. Service 30th June 30th Sept. decreased Circle/Service Decline for No. Provider 2012 2012 during the Area the Q.E. Q.E. Sept.' 30.09.2012 12 Andaman & 1 BSNL 267 260 -7 -2.62% Nicobar BSNL 96,468 92,675 -3,793 -3.93% Bharti 546 502 -44 -8.06% 2 Andhra Pradesh TATA 30,697 20,804 -9,893 -32.23% Reliance 55,570 47,231 -8,339 -15.01% BSNL 12,287 11,995 -292 -2.38% 3 Assam TATA 344 229 -115 -33.43% BSNL 69,507 64,973 -4,534 -6.52% Bihar(including 4 Reliance 6,366 2,559 -3,807 -59.80% Jharkhand) TATA 8,090 3,922 -4,168 -51.52% Bharti 3,427 3,013 -414 -12.08% MTNL 60,544 60,247 -297 -0.49% 5 Delhi Reliance 2,818 2,359 -459 -16.29% TATA 18,334 12,780 -5,554 -30.29% BSNL 43,217 41,799 -1,418 -3.28% Bharti 32 27 -5 -15.63% 6 Gujarat Reliance 9,274 7,447 -1,827 -19.70% TATA 20,068 15,406 -4,662 -23.23% BSNL 10,406 10,294 -112 -1.08% Bharti 344 335 -9 -2.62% 7 Haryana Reliance 690 352 -338 -48.99% TATA 1,402 600 -802 -57.20% BSNL 6,622 6,567 -55 -0.83% Himachal 8 Reliance 1,001 937 -64 -6.39% Pradesh TATA 1,070 604 -466 -43.55% Jammu & BSNL 9,337 9,119 -218 -2.33% 9 Kashmir TATA 264 196 -68 -25.76% BSNL 1,45,115 1,40,352 -4,763 -3.28% Bharti 12,068 11,144 -924 -7.66% 10 Karnataka Reliance 20,282 17,123 -3,159 -15.58% TATA 23,387 15,905 -7,482 -31.99% BSNL 56,986 55,332 -1,654 -2.90% Bharti 1,063 1,022 -41 -3.86% 11 Kerala Reliance 6,067 5,056 -1,011 -16.66% TATA 2,145 1,251 -894 -41.68% BSNL 36,659 34,883 -1,776 -4.84% Madhya Pradesh Bharti 7,379 6,756 -623 -8.44% 12 (Including Reliance 5,125 4,619 -506 -9.87% Chattisgarh) TATA 7,819 5,909 -1,910 -24.43%

Annexure 1.4 (Contd.)

Net PCO Percentage added/ Name of the Growth/ S. Service 30th June 30th Sept. decreased Circle/Service Decline for No. Provider 2012 2012 during the Area the Q.E. Q.E. Sept.' 30.09.2012 12 BSNL & MTNL 2,44,394 2,39,242 -5,152 -2.11% Maharashtra Bharti 95 87 -8 -8.42% (including Reliance 33,189 29,649 -3,540 -10.67% Mumbai) TATA 1,05,961 88,520 -17,441 -16.46% Bharti 61 58 -3 -4.92% MTNL 96,260 94,924 -1,336 -1.39% 13 Mumbai Reliance 14,118 13,056 -1,062 -7.52% TATA 22,094 17,988 -4,106 -18.58% BSNL 1,48,134 1,44,318 -3,816 -2.58% Maharashtra Bharti 34 29 -5 -14.71% excluding Reliance 19,071 16,593 -2,478 -12.99% Mumbai Tata 83,867 70,532 -13,335 -15.90% BSNL 13,048 12,854 -194 -1.49% 14 North East TATA 105 64 -41 -39.05% BSNL 12,756 12,510 -246 -1.93% 15 Orissa Reliance 628 528 -100 -15.92% TATA 2,880 1,513 -1,367 -47.47% BSNL 15,001 14,842 -159 -1.06% Bharti 443 376 -67 -15.12% Quadrant 16 Punjab 5,093 4,633 -460 -9.03% (HFCL) Reliance 2,412 2,374 -38 -1.58% TATA 6,207 4,039 -2,168 -34.93% BSNL 30,538 29,733 -805 -2.64% Bharti 264 264 0 0.00% Sistema 17 Rajasthan 19,205 18,577 -628 -3.27% Shyam Reliance 4,318 3,597 -721 -16.70% TATA 4,130 2,674 -1,456 -35.25% BSNL 1,40,141 1,35,489 -4,652 -3.32% Tamil Bharti 18,078 16,926 -1,152 -6.37% Nadu(including Chennai) Reliance 30,992 25,734 -5,258 -16.97% TATA 24,664 16,766 -7,898 -32.02% BSNL 19,198 18,926 -272 -1.42% 18 Chennai Reliance 6,958 6,118 -840 -12.07% BSNL 1,20,943 1,16,563 -4,380 -3.62% Tamil nadu Bharti 18,078 16,926 -1,152 -6.37% (excluding Chennai) Reliance 24,034 19,616 -4,418 -18.38% TATA 24,664 16,766 -7,898 -32.02%

Annexure 1.4 (Contd.)

Net PCO Percentage added/ Name of the Growth/ S. Service 30th June 30th Sept. decreased Circle/Service Decline for No. Provider 2012 2012 during the Area the Q.E. Q.E. Sept.' 30.09.2012 12 BSNL 93,277 85,912 -7,365 -7.90% Uttar Pradesh Bharti 371 347 -24 -6.47% 19 (East) Reliance 6,928 2,650 -4,278 -61.75% TATA 3,612 1,946 -1,666 -46.12% Uttar Pradesh BSNL 24,131 23,213 -918 -3.80% (West) Bharti 379 294 -85 -22.43% 20 (including Reliance 5,253 2,084 -3,169 -60.33% Uttranchal) TATA 5,782 2,941 -2,841 -49.14% West Bengal BSNL 41,232 40,043 -1,189 -2.88% (including Bharti 118 108 -10 -8.47% Kolkata) Reliance 11,035 5,386 -5,649 -51.19% TATA 12,809 8,084 -4,725 -36.89% BSNL 10,165 10,923 758 7.46% 21 Bharti 118 108 -10 -8.47% Kolkata Reliance 3,299 2,455 -844 -25.58% TATA 7,005 5,215 -1,790 -25.55% West Bengal BSNL 31,067 29,120 -1,947 -6.27% (excluding Reliance 7,736 2,931 -4,805 -62.11% Kolkata) TATA 5,804 2,869 -2,935 -50.57% TOTAL 17,12,556 15,50,583 -1,61,973 -9.46%

Annexure 1.5: Service Provider wise details of Village Public Telephones

Net VPT Percentage Name of the 30th added/ Growth/ S. Service 30th June Circle/Service September, decreased Decline for No. Provider 2012 Area 2012 during the the Q.E. Q.E. Sept.'12 30.09.2012 Andaman & 1 BSNL 352 352 0 0.00% Nicobar BSNL 24043 24175 132 0.55% Bharti 0 0 0 0.00% 2 Andhra Pradesh TATA 1358 1358 0 0.00% Reliance 0 0 0 0.00% BSNL 24471 24502 31 0.13% 3 Assam TATA 0 0 0 0.00% BSNL 67739 67739 0 0.00% Bihar(including 4 Reliance 0 0 0 0.00% Jharkhand) TATA 0 0 0 0.00% Bharti 0 0 0 0.00% MTNL 0 0 0 0.00% 5 Delhi TATA 0 0 0 0.00% Reliance 0 0 0 0.00% BSNL 16932 17137 205 1.21% Bharti 0 0 0 0.00% 6 Gujarat TATA 0 0 0 0.00% Reliance 0 0 0 0.00% BSNL 6678 6678 0 0.00% Bharti 0 0 0 0.00% 7 Haryana Reliance 0 0 0 0.00% TATA 0 0 0 0.00% BSNL 17406 17406 0 0.00% 8 Himachal Pradesh Reliance 0 0 0 0.00% TATA 0 0 0 0.00% 9 Jammu & Kashmir BSNL 6363 6382 19 0.30% BSNL 27449 27449 0 0.00% Bharti 0 0 0 0.00% 10 Karnataka TATA 0 0 0 0.00% Reliance 0 0 0 0.00% BSNL 1372 1372 0 0.00% Bharti 0 0 0 0.00% 11 Kerala Reliance 0 0 0 0.00% TATA 0 0 0 0.00% BSNL 70170 70170 0 0.00% Madhya Pradesh Bharti 0 0 0 0.00% 12 (Including Reliance 0 0 0 0.00% Chattisgarh) TATA 0 0 0 0.00%

Annexure 1.5 (contd.)

Net VPT Percentage Name of the 30th added/ Growth/ S. Service 30th June Circle/Service September, decreased Decline for No. Provider 2012 Area 2012 during the the Q.E. Q.E. Sept.'12 30.09.2012 BSNL& MTNL 39760 39760 0 0.00% Maharashtra Bharti 0 0 0 0.00% (including TATA 2267 2267 0 0.00% Mumbai) Reliance 0 0 0 0.00% MTNL 0 0 0 0.00% Bharti 0 0 0 0.00% 13 Mumbai Reliance 0 0 0 0.00% TATA 0 0 0 0.00% BSNL 39760 39760 0 0.00% Maharashtra Bharti 0 0 0 0.00% Excluding Mumbai Reliance 0 0 0 0.00% TATA 2267 2267 0 0.00% 14 North East BSNL 12793 12831 38 0.30% BSNL 44866 44899 33 0.07% 15 Orissa Reliance 0 0 0 0.00% TATA 0 0 0 0.00% BSNL 12065 12065 0 0.00% Quadrant 44 39 -5 -11.36% Televentures 16 Punjab Bharti 0 0 0 0.00% Reliance 0 0 0 0.00% TATA 0 0 0 0.00% BSNL 38838 38838 0 0.00% Bharti 0 0 0 0.00% 17 Rajasthan Sistema Shyam 3010 3010 0 0.00% Reliance 0 0 0 0.00% TATA 0 0 0 0.00% BSNL 15492 15492 0 0.00% Tamil Nadu Bharti 0 0 0 0.00% (including Chennai) TATA 0 0 0 0.00% Reliance 0 0 0 0.00% BSNL 1655 1655 0 0.00% 18 Chennai Reliance 0 0 0 0.00% BSNL 13837 13837 0 0.00% Tamil Nadu TATA 0 0 0 0.00% (excluding Chennai) Reliance 0 0 0 0.00% Bharti 0 0 0 0.00% BSNL 74137 74137 0 0.00% Bharti 0 0 0 0.00% 19 U P (East) Reliance 0 0 0 0.00% TATA 0 0 0 0.00%

Annexure 1.5 (contd.)

Net VPT Percentage Name of the 30th added/ Growth/ S. Service 30th June Circle/Service September, decreased Decline for No. Provider 2012 Area 2012 during the the Q.E. Q.E. Sept.'12 30.09.2012

BSNL 38994 38994 0 0.00% UP (West) Reliance 0 0 0 0.00% 20 (incl. Uttaranchal) Bharti 0 0 0 0.00% TATA 0 0 0 0.00% BSNL 37421 37415 -6 -0.02% West Bengal Bharti 0 0 0 0.00% (including Kolkata) Reliance 0 0 0 0.00% TATA 0 0 0 0.00% BSNL 567 513 -54 -9.52% 21 Bharti 0 0 0 0.00% Kolkata Reliance 0 0 0 0.00% TATA 0 0 0 0.00% BSNL 36854 36902 48 0.13% West Bengal Reliance 0 0 0 0.00% (excluding Kolkata) TATA 0 0 0 0.00% Total 5,84,020 5,84,467 447 0.08%

Annexure 1.6: List of Internet Service Providers Providing Internet Telephony Service

S.No. Name of the Service Provider

1 Alliance Broadband Services Pvt. Ltd. 2 Apna Telelink Ltd. 3 Asianet Satellite Communications Ltd. 4 Bharat Sanchar Nigam Ltd. 5 Blazenet Ltd. 6 City Online Services Ltd 7 Citycom Networks Pvt. Ltd. 8 Cordia LT Communications Pvt Ltd 9 Data Infosys Ltd. 10 delDSL Internet Pvt Ltd 11 Digital2Virtual ISP Pvt. Ltd. 12 Dishnet Wireless Ltd 13 IndusInd Media & Communications Limited (In2Cable (I) Ltd.) 14 Karuturi Telecom Private Limited (Estel Communications Pvt. Ltd.) 15 Mahanagar Telephone Nigam Ltd. 16 Manipal Ecommerce Ltd. 17 My Own Infotech Pvt. Ltd 18 Nettlinx Ltd. 19 Novanet Ltd. 20 Opto Network Pvt. Ltd. 21 Ortel Communication Ltd. 22 Pipetel Communications Pvt. Ltd. 23 Pulse Telesystems Pvt. Ltd.* 24 QBC Infotech Pvt. Ltd. 25 Sify Technologies Ltd. 26 Swiftmail Communications Ltd. 27 Tata Communications Limited 28 Tata Teleservices (Maharashtra) Ltd. 29 Trikon Electronics Pvt. Ltd. 30 Tulip Telecom Limited (Tulip IT Services Ltd.) 31 VIVA Communications Pvt Ltd (Mylai Karpagambal Information Systems (P) Ltd.) 32 World Phone Internet Services Pvt Ltd 33 You Broadband & Cable India Private Limited 34 Zylog Systems(India) Ltd.)

Annexure 1.7: Internet Service Provider wise Subscriber Base

S.No Name of ISP Narrowband Broadband Total Internet Total Internet % Growth Connection Connection Connection Connection (<256 Kbps (> 256 Kbps (Including (Including speed) speed) Broadband & Broadband & Narrowband) Narrowband) Sep-12 Jun-12 1 Bharat Sanchar Nigam Ltd. 3195132 9584365 12779497 12442892 2.71% 2 Reliance Communications 5009665 181199 5190864 3580768 44.97% Infrastructure Limited 3 Mahanagar Telephone Nigam Ltd. 879665 1060543 1940208 2568736 -24.47% 4 Bharti Airtel Ltd. 853 1389803 1390656 1383036 0.55% 5 Hathway Cable & Datacom Pvt. Ltd. 1090 371839 372929 365447 2.05% 6 You Broadband & Cable India Private 46307 287065 333372 325152 2.53% Limited 7 Tikona Digital Networks Pvt Ltd 0 289931 289931 292270 -0.80% 8 Beam Telecom Pvt. Ltd. 0 241793 241793 222279 8.78% 9 Tata Communications Limited 40777 116496 157273 150644 4.40% 10 Asianet Satellite Communications Ltd. 0 112987 112987 110279 2.46% 11 Quadrant Televentures Ltd.(HFCL 7564 103196 110760 110972 -0.19% Infotel Ltd.) 12 Tata Teleservices(Maharashtra) Ltd. 0 110641 110641 111020 -0.34% 13 Syscon Infoway Pvt Ltd 11337 69938 81275 78841 3.09% 14 Sify Technologies Ltd. 23112 50539 73651 85604 -13.96% 15 Data Infosys Ltd. 66397 539 66936 78355 -14.57% 16 D-Vois Broadband Private Limited 4 59791 59795 53198 12.40% 17 Five Network Solution (India) Ltd. 0 53160 53160 50847 4.55% 18 Ortel Communication Ltd. 0 50989 50989 51477 -0.95% 19 Zylog Systems(India) Ltd.) 6041 43187 49228 45022 9.34% 20 Gujarat Telelink Pvt Ltd 652 40151 40803 18947 115.35% 21 Spectra ISP Network Pvt. Ltd.(Punj 285 39343 39628 37019 7.05% Lloyd) 22 Broadband Pacenet (I) Pvt. Ltd. 0 36289 36289 37229 -2.52% 23 Ankhnet Informations Pvt. Ltd 0 31819 31819 31810 0.03% 24 Alliance Broadband Services Pvt. Ltd. 0 29335 29335 22899 28.11% 25 Indusind Media & Communications 990 27732 28722 29493 -2.61% Limited 26 Chandra Net Pvt. Limited 123 27140 27263 26742 1.95% 27 Nivyah Infrastructure & Telecom 0 25171 25171 25978 -3.11% Services Ltd. 28 Atria Convergence Technologies Pvt. 0 24198 24198 16746 44.50% Ltd. 29 Meghbela Cable & Broadband Servies 6752 13658 20410 18718 9.04% (P) Ltd 30 Shyam Internet Services Ltd 16299 3635 19934 19797 0.69% 31 Honesty Net Solutions (I) Pvt Ltd 0 17360 17360 17334 0.15% 32 Noida Software Technology Park Ltd. 0 14638 14638 21575 -32.15% 33 Rajesh Multi Channel Pvt. Ltd. 0 14413 14413 13898 3.71% 34 Wish Net Pvt. Ltd. 0 14171 14171 13368 6.01% 35 Vasai Cable Pvt. Ltd. 0 13141 13141 11572 13.56% 36 Southern Online Bio-Technologies Ltd 3318 9715 13033 13219 -1.41% 37 Home Systems Pvt. Ltd. 0 12278 12278 11146 10.16% 38 IOL Netcom Limited 0 9973 9973 9973 0.00% 39 City Online Services Ltd 0 6439 6439 6439 0.00% 40 Digital Network associates Pvt. Ltd 0 6343 6343 -- 41 DEN Networks Ltd 617 3773 4390 4443 -1.19% 42 Swiftmail Communications Ltd. 599 3694 4293 4093 4.89% 43 Spacenet Internet Services Pvt Ltd 0 4100 4100 4277 -4.14%

Annexure 1.7 (contd.)

S.No Name of ISP Narrowband Broadband Total Internet Total Internet % Growth Connection Connection Connection Connection (<256 Kbps (> 256 Kbps (Including (Including speed) speed) Broadband & Broadband & Narrowband) Narrowband) Sep-12 Jun-12 44 Hathway Bhawani Cabletel & Datacom 58 3726 3784 3817 -0.86% Pvt. Ltd. 45 HCL Comnet Systems & Services Ltd. 7 3424 3431 3454 -0.67% 46 Dishnet Wireless Ltd 7 3387 3394 3303 2.76% 47 Nettlinx Ltd. 17 3325 3342 2551 31.01% 48 Siliguri Internet & Cable TV Pvt. Ltd. 0 3337 3337 3172 5.20% 49 Descon Ltd 0 3329 3329 3329 0.00% 50 Narmada Cyberzone Pvt Ltd 1850 1287 3137 3028 3.60% 51 Geocity Network Solutions Pvt. Ltd. 0 2943 2943 2734 7.64% 52 F/X Wireless Technology Services Pvt Ltd. 22 2876 2898 2859 1.36% 53 Quest Consultancy Pvt. Ltd. 0 2851 2851 2818 1.17% 54 RailTel Corporation of India Ltd. 0 2840 2840 2840 0.00% 55 Bhupati Hotels Pvt. Ltd 0 2807 2807 2283 22.95% 56 Apna Telelink Ltd. 0 2389 2389 1638 45.85% 57 Symbois Creations Pvt. Ltd. 0 2359 2359 2327 1.38% 58 IKF Technologies Ltd 1181 962 2143 6107 -64.91% 59 Hughes Communications India Ltd. 1 2128 2129 2171 -1.93% 60 Shri Omkar Infocom Pvt. Ltd. 0 2061 2061 -- 61 Rajesh Patel Net Services Pvt. Ltd. 0 1967 1967 1850 6.32% 62 Value Healthcare Ltd. 0 1941 1941 1941 0.00% 63 Tikona Infinet Ltd.(HCL Infinet Ltd.) 1050 798 1848 28192 -93.44% 64 Ishan Netsol Pvt Ltd 0 1638 1638 1638 0.00% 65 CJ Online Pvt. Ltd. 177 1496 1673 1302 28.49% 66 Sanchar Telenetwork Pvt Ltd 0 1611 1611 1585 1.64% 67 Yashash Cable Network Pvt Ltd 0 1556 1556 1517 2.57% 68 CJM Consultancy Services Pvt. Ltd. 0 1525 1525 1399 9.01% 69 Kaizen Infonet Pvt Ltd 210 1280 1490 1904 -21.74% 70 Capture Network Systems Pvt. Ltd. 0 1282 1282 1149 11.58% 71 Star Broadband Services (I) Pvt Ltd 0 1273 1273 1460 -12.81% 72 Wan and Lan Internet Pvt. Ltd. 0 1259 1259 1250 0.72% 73 Touch Net India Pvt. Ltd. 78 1147 1225 1231 -0.49% 74 North East Dataa Network Pvt Ltd. 0 1192 1192 1097 8.66% 75 Intermedia Cable Communication Pvt Ltd 525 600 1125 865 30.06% 76 Blazenet Ltd. 0 1050 1050 2920 -64.04% 77 Speed Online.net Pvt. Ltd. 666 380 1046 1255 -16.65% 78 Cordia LT Communications Pvt Ltd 0 983 983 1224 -19.69% 79 Readylink Internet Services Pvt Ltd 437 277 714 1162 -38.55% 80 Digital2Virtual ISP Pvt. Ltd. 0 702 702 895 -21.56% 81 Pipetel Communications Pvt. Ltd. 3 527 530 548 -3.28% 82 Pacific Internet India Pvt. Ltd. 489 0 489 385 27.01% 83 delDSL Internet Pvt Ltd 5 474 479 468 2.35% 84 Amber Online Services Ltd. 0 469 469 191 145.55% 85 Rajdhani Telecom Pvt. Ltd. 17 431 448 516 -13.18% 86 Software Technology Park of India(STPI) 0 448 448 497 -9.86% 87 ERNET India 161 234 395 408 -3.19% 88 S.S.Netcom Pvt Ltd 40 319 359 358 0.28% 89 Sikka Broadband(P) Ltd. 38 268 306 286 6.99% 90 United Telecoms Ltd. 0 269 269 192 40.10% 91 Khetan Cable Network (P) Ltd 0 291 291 268 8.58% 92 Rida Communication Pvt. Ltd. 0 228 228 234 -2.56% 93 Primenet Global Ltd. 0 227 227 227 0.00% 94 World Phone Internet Services Pvt Ltd 0 217 217 207 4.83% 94

Annexure 1.7 (contd.)

S.No Name of ISP Narrowband Broadband Total Internet Total Internet % Growth Connection Connection Connection Connection (<256 Kbps (> 256 Kbps (Including (Including speed) speed) Broadband & Broadband & Narrowband) Narrowband) Sep-12 Jun-12 95 Vainavi Industries Ltd. 0 200 200 200 0.00% 96 Rainbow Communications (India) Pvt Ltd 0 197 197 197 0.00% 97 Sab Infotech (Sab Industries) 81 108 189 189 0.00% 98 Bohra Pratisthan Pvt. Ltd 0 175 175 175 0.00% 99 VIVA Communications Pvt Ltd 0 174 174 174 0.00% 100 Bhiwani Communications Pvt. Ltd. 78 88 166 220 -24.55% 101 Mynet Services India Pvt. Ltd.* 0 157 157 134 17.16% 102 Multinet (Udaipur) Pvt. Ltd. 147 0 147 174 -15.52% 103 Microsense Pvt. Ltd. 0 139 139 108 28.70% 104 QBC Infotech Pvt. Ltd. 0 139 139 125 11.20% 105 Sanyog Networks Pvt Ltd 0 170 170 158 7.59% 106 Micky Online Pvt Ltd 0 130 130 130 0.00% 107 Tulip Telecom Limited 3 126 129 161 -19.88% 108 Tatanet Services Ltd 0 121 121 131 -7.63% 109 Trans Virtual Pvt. Ltd. 0 116 116 126 -7.94% 110 Netcom Online Solutions India Pvt Ltd. 0 115 115 158 -27.22% 111 Nihar Internet Services (P) Ltd 0 122 122 214 -42.99% 112 Verizon Communications India Pvt. Ltd. 0 113 113 127 -11.02% 113 Karuturi Telecom Private Limited 0 104 104 107 -2.80% 114 Madura Cable Net Pvt. Ltd. 0 15 15 102 -85.29% 115 Tarang Communications Pvt. Ltd. 0 82 82 83 -1.20% 116 Eronet Broadband Service India Pvt. Ltd. 0 69 69 80 -13.75% 117 Shri Vinayagaa Internet Pvt Ltd 50 15 65 84 -22.62% 118 Guj Info Petro Ltd. (GIPL) 0 60 60 59 1.69% 119 Quick Online Pvt. Ltd. 0 59 59 120 -50.83% 120 Limras Eronet Broadband Service Pvt Ltd 0 58 58 58 0.00% 121 Oasis Cable Pvt Ltd. 0 83 83 93 -10.75% 122 Harisree CableNet Pvt. Ltd. 0 53 53 66 -19.70% 123 iCAN Solutions Private Limited 0 63 63 95 -33.68% 124 NetMagic Solutions(P) Ltd. 0 51 51 42 21.43% 125 Wire and Wireless India Ltd. 0 44 44 45 -2.22% 126 Konark Infocomm Pvt Ltd 0 42 42 42 0.00% 127 ISP Solutions India Pvt. Ltd. 0 81 81 81 0.00% 128 Nelco Ltd. 0 36 36 52 -30.77% 129 Novanet Ltd. 0 36 36 36 0.00% 130 Adya Tech One Services Pvt Ltd 0 35 35 29 20.69% 131 Chemical And Metallurgical Design Co. Ltd 0 35 35 35 -- 132 Essel Shyam Communications Limited 28 5 33 30 10.00% 133 Reach Network India Pvt. Ltd. 2 30 32 30 6.67% 134 Dreamzcraft Info Solutions Pvt Ltd 8 23 31 40 -22.50% 135 Pulse Telesystems Pvt. Ltd. 0 31 31 106 -70.75% 136 Kelnet Communication Services Pvt. Ltd 0 30 30 25 20.00% 137 AT&T Global Network Services India 0 28 28 21 33.33% Private Limited 138 West Bengal Electronics Industry 0 28 28 28 0.00% Development Corp. Ltd. 139 Power Grid Corporation of India Ltd. 0 27 27 25 8.00% 140 Conjoinix Technologies Pvt Ltd 0 25 25 90 -72.22% 141 ISP Services (India) Pvt. Ltd. 0 24 24 0 -- 142 Devas Multimedia Pvt.Ltd. 0 16 16 18 -11.11% 143 Financial Technologies Communications Ltd. 0 16 16 16 0.00%

Annexure 1.7 (contd.)

S.No Name of ISP Narrowband Broadband Total Total % Growth Connection Connection Internet Internet (<256 Kbps (> 256 Kbps Connection Connection speed) speed) (Including (Including Broadband & Broadband & Narrowband) Narrowband) Sep-12 Jun-12 144 RS Broadband Service India Pvt Ltd. 0 56 56 56 0.00% 145 Dream Plus Multi Services Pvt. Ltd. 0 13 13 27 -51.85% 146 Aeroway Networks Pvt Ltd. 0 12 12 51 -76.47% 147 STN Communication & Advertising Pvt 0 11 11 5 120.00% Ltd. 148 Nextgen Communications Ltd 0 10 10 12 -16.67% 149 Vcare Call Centres India Pvt. Ltd. 0 10 10 10 0.00% 150 Citycom Networks Pvt. Ltd. 0 9 9 5 80.00% 151 ABT Ltd. 0 5 5 5 0.00% 152 Godrej Infotech Ltd. 2 3 5 7 -28.57% 153 Vishwashakti Technologies Pvt Ltd. 0 5 5 5 0.00% 154 My Own Infotech Pvt. Ltd 0 0 0 5 -100.00% 155 Astro Network India Pvt. Ltd. 0 3 3 3 0.00% 156 Centre for Development of Advanced 0 3 3 3 0.00% Computing, C-DAC 157 Compucom (I) Pvt. Ltd. 2 0 2 2 0.00% 158 Maple PC & Peripherals Pvt Ltd 0 2 2 2 0.00% 159 National Stock Exchange of India Ltd 0 2 2 2 -- 160 Equant Network Services India Pvt. Ltd. 0 1 1 11 -- 161 Infotel Broadband Services Pvt Ltd 0 1 1 1 -- 162 L&T Finance Ltd.(L&T Netcom Ltd.) 0 1 1 1 -- 163 Spectrum Softech Solutions Pvt. Ltd. 0 1 1 0 -- 164 Virgo Global Media Ltd (Online Media 0 1 1 1 -- Solutions Ltd). 165 Vodafone Essar Gujarat Ltd. 1 0 1 18001 -99.99% 166 Advanced Financial Services Pvt Ltd 0 0 0 0 -- 167 Broadlane Networks Pvt. Ltd. 0 0 0 0 -- 168 Gujarat Narmada Valley Fertilizer Co. Ltd. 0 0 0 0 -- (GNFC) 169 Karuturi Global Ltd. 0 0 0 0 -- 170 Kerala State Electronics Development 0 0 0 0 -- Corp Ltd.(Keltron) 171 Manipal Ecommerce Ltd. 0 0 0 2 -- 172 Opto Network Pvt. Ltd. 0 0 0 4 --

173 Pan India Network Infravest Pvt. Ltd. 0 0 0 0 -- 174 Reliance Wimax Limited (Gateway 0 0 0 0 -- Systems (I) Ltd) 175 S tel Pvt. Ltd. 0 0 0 0 -- 176 Sisam Technologies Pvt. Ltd. 0 0 0 0 -- 177 Swastik Netvision Telecom P.Ltd 0 0 0 0 -- 178 Tata Internet Services Ltd. 0 0 0 0 -- 179 Trak Online Net India Pvt.Ltd 0 0 0 0 -- 180 Trikon Electronics Pvt. Ltd. 0 0 0 1526 -100.00% 181 Urban Communications Infrastructure 0 0 0 0 -- Pvt. Ltd. Total 9325020 14684743 24009763 22656992 5.97% Total (In Million) 9.33 14.68 24.01 22.66 5.97%

Annexure 1.8: Service Area wise PMRTS subscriber Base

Service area wise Comparative Subscriber Base of PMRTS Service Operators Sr. Operative Area Service Providers Subscriber Base No. 30.06.12 30.09.12 1 Delhi(Faridabad/ Arya Omnitalk Radio Trunking 1641 2064 Gurgaon) Servives Pvt.Ltd. Procall(Delhi) 4456 3706 Procall (Faridabad) 328 473 Procall (Gurgaon) 1006 964 Total 7431 7207 2 Mumbai(Navi Arya Omnitalk Radio Trunking 4700 5393 Mumbai/Vashi) Services Pvt.Ltd. Smartalk (Mumbai) 543 449 Smartalk (Vashi) 302 236 Bhilwara Telenet(Mumbai) 936 947 Total 6481 7025 3 Kolkata Arya Omnitalk Radio Trunking 1745 1771 Services Pvt.Ltd. Total 1745 1771 4 TN(Chennai) Arya Omnitalk Radio Trunking 3665 4090 Services Pvt.Ltd. Quick Calls 885 456 Total 4550 4546 5 Karnataka (Bangalore) Arya Omnitalk Radio Trunking 4631 4847 Services Pvt.Ltd. Quick Calls 700 447 India Satcom 0 0 Total 5331 5294 6 Andhra Pradesh Arya Omnitalk Radio Trunking 2417 2501 (Vishakhapatnam) Services Pvt.Ltd. Total 2417 2501 7 Madhya Pradesh Arya Omnitalk Radio Trunking 750 730 (Indore) Services Pvt.Ltd. Total 750 730 8 Jaipur Procall 416 402 Total 416 402 9 Gujrat (Ahmedabad/ Arya Omnitalk Radio Trunking 3370 3465 Surat/Baaroda/ Services Pvt.Ltd. Bharuch) Total 3370 3465 10 Pune Smartalk 534 376 Total 534 376 11 Hyderabad Quick Calls 1475 1460 Total 1475 1460 Grand Total 34500 34777

Annexure 2.1: GSM Service – Service Area wise Statistics for QE Sep-12

Category: Circle A Service Area % of ARPU Outgoing Outgoing Incoming Total prepaid in (` per SMS/sub. MOU/sub MOU/sub MOU/sub total month) /month / month ./month /month subscribers AP 96.86 111 41 181 188 369 Gujarat 95.63 87 36 170 148 318 Karnataka 96.00 107 74 187 176 362 MH 95.69 100 39 161 157 318 TN (incl. Chennai) 96.01 105 59 163 172 335 Category: Circle B Service Area % of ARPU Outgoing Outgoing Incoming Total prepaid in (` per SMS/ sub. MOU/sub. MOU/sub. MOU/sub total month) /month /month /month /month subscribers Haryana 97.83 82 28 155 148 304 Kerala 97.03 125 46 176 223 398 MP 98.27 76 23 139 142 281 Punjab 94.90 105 39 191 190 380 Rajasthan 98.44 91 23 148 164 312 UP(E) 99.05 79 15 139 195 334 UP(W) 98.52 74 27 138 153 292 WB 99.43 63 9 129 162 291 Category: Circle C Service Area % of ARPU Outgoing Outgoing Incoming Total prepaid in (` per SMS/ sub. MOU/sub. MOU/sub. MOU/sub total month) /month /month /month /month subscribers Assam 96.51 104 49 194 218 412 Bihar 99.61 74 9 140 211 351 HP 98.35 87 33 208 205 414 J&K 92.32 164 3 344 300 644 NE 97.28 108 103 198 188 386 Orissa 99.08 76 16 171 203 374 Category: Metro Service Area % of ARPU Outgoing Outgoing Incoming Total prepaid in (` per SMS/sub. MOU/sub. MOU/sub. MOU/sub total month) /month /month /month /month subscribers Kolkata 95.14 80 37 161 165 326 Delhi 88.94 149 61 223 188 411 Mumbai 88.47 130 54 217 158 375

Annexure 2.2: CDMA Full Mobility Service – Service Area wise Statistics for QE Sep-12

Category: Circle A

% of ARPU Outgoing Outgoing Incoming Total Service Prepaid in (Rs. per SMS/subs/ MOU/subs MOU/subs MOU/sub/ Area total month) month /month /month month subscribers MH 92 91 24 128 109 238 Gujarat 88 79 28 92 82 173 TN 89 93 19 73 79 152 Karnataka 91 91 10 87 98 185 AP 92 86 18 118 124 242

Category: Circle B % of ARPU Outgoing Outgoing Incoming Total Service Prepaid in (Rs. per SMS/subs/ MOU/subs MOU/subs MOU/subs Area total month) month /month /month /month subscribers WB 99 53 6 139 151 290 Rajasthan 96 55 12 114 115 229 UP(E) 97 48 13 83 103 186 MP 97 45 9 113 105 218 Kerala 92 67 9 114 123 237 UP(W) 97 51 17 93 106 199 Haryana 94 56 15 117 106 222 Punjab 86 97 16 137 95 232

Category: Circle C % of ARPU Outgoing Outgoing Incoming Total Service Prepaid in (Rs. per SMS/subs/ MOU/subs MOU/subs MOU/subs Area total month) month /month /month /month subscribers Orissa 95 51 6 123 124 248 Bihar 97 58 9 151 154 305 HP 90 96 7 124 93 217 J&K 52 275 2 206 154 360 North East 79 271 23 88 58 146 Assam 58 310 10 98 56 155

Category: Metro % of ARPU Outgoing Outgoing Incoming Total Service Prepaid in (Rs. per SMS/subs/ MOU/subs MOU/subs MOU/subs Area total month) month /month /month /month subscribers Kolkata 93 76 8 118 122 240 Delhi 89 104 109 144 116 260 Mumbai 85 130 24 103 99 201

Annexure 4.1: Performance of QoS Parameters for Cellular Mobile Service

Network Related Parameters Customer Service Quality Parameters Network Availability Connection Establishment Connection Maintenance POI Metering and Billing Response time to the Termination / closure

(Accessibility) (Retainability) customer for of service

paid

(%age)

seconds

postpaid

complaints

afterclosures

customercare

thebenchmark)

downtime(%age)

than3% TCH drop of Closure service

Name of Service Provider Service of Name

Name of Service Area ofService Name

Call Drop Call Rate (%age)

(call drop) (call (%age) rate

licensee's own licensee's network) TCHCongestion (%age)

Worst affected Worst due BTSs to of centre/ Accessibility call

available for service) (%age) for service) available

fromthe date of resolution of

Resolutionof billing/charging

Pointof Interconnection (POI)

Meteringand billing - credibility

SDCCH/ Paging Chl. SDCCH/ Congestion

Call Set-up Success Rate Set-up(within Call Success %agerequestsfor Termination /

Period of Period applying waiver/ credit/

Worst affected having Worst more cells

Timetaken for refund of deposits

BTSs Accumulated BTSs downtime (not

adjustmentto customer’s account

operators(voice to voice) wthin 60

Connectionwith good quality voice period a of (Averagedover ) quarter Meteringand billing - credibility pre

Percentage of calls answered of by the Percentage calls Congestion(No. of not POIs meeting

100% within 1 100% 100% week of ≤ 2% ≤ 2% ≥ 95% ≤ 1% ≤ 2% ≤ 2% ≤ 3% ≥ 95% ≤ 0.5% ≤ 0.1% ≤ 0.1% within 4 ≥ 95% ≥ 90% within 7 within 60 resolution weeks of complaint days days

Aircel 0.01 0.00 99.30 0.08 0.03 0.79 1.49 98.21 0 0.02 0.05 100.00 100.00 100.00 72.15 100.00 100.00 Airtel 0.02 0.01 99.84 0.06 0.06 0.09 0.69 99.89 0 0.01 0.00 100.00 100.00 100.00 93.47 100.00 100.00 BSNL 2.40 3.00 98.67 0.80 2.73 1.07 6.77 98.00 0 0.00 0.00 100.00 100.00 98.00 91.00 100.00 100.00 Idea 0.04 0.00 99.96 0.72 0.54 0.90 2.97 97.10 0 0.09 0.00 100.00 100.00 99.44 91.49 100.00 100.00 MTS 0.23 0.00 99.02 0.00 0.00 0.49 1.35 100.00 0 0.00 0.00 100.00 100.00 96.30 91.00 100.00 0.00 RCOM CDMA 0.20 0.18 99.17 0.00 0.03 0.06 0.05 99.69 0 0.10 0.05 100.00 100.00 99.38 90.54 100.00 100.00 AP RCOM GSM 0.16 0.18 99.70 0.01 0.03 0.39 0.03 99.25 0 0.10 0.10 100.00 100.00 99.45 85.46 100.00 100.00 TATA CDMA 0.05 0.00 99.29 0.00 0.05 0.44 0.60 99.06 0 0.00 0.00 100.00 100.00 98.75 91.68 100.00 99.38 TATA GSM 0.08 0.42 98.83 0.05 0.22 0.73 2.66 98.09 0 0.00 0.00 100.00 100.00 98.51 87.43 100.00 100.00 Uninor 0.10 0.00 99.02 0.20 0.24 1.28 1.64 98.37 0 0.00 0.00 100.00 0.00 95.10 98.32 0.00 0.00 Videocon 0.09 0.00 100.00 0.33 0.00 0.00 0.00 99.75 0 0.00 0.00 100.00 100.00 100.00 98.34 0.00 0.00 Vodafone 0.15 0.57 99.43 0.09 0.40 0.60 2.89 98.77 0 0.05 0.05 100.00 100.00 100.00 92.71 100.00 100.00 MTS 0.82 0.00 99.29 0.23 0.01 0.59 2.06 97.31 0 0.00 0.00 0.00 100.00 100.00 100.00 0.00 0.00 Aircel 0.75 2.10 96.91 0.76 1.51 1.39 2.88 95.44 0 0.08 0.01 100.00 100.00 100.00 86.47 100.00 100.00 Airtel 0.11 0.18 98.99 0.05 0.14 1.19 1.25 99.89 0 0.00 0.00 100.00 100.00 100.00 84.93 100.00 100.00 BSNL 3.31 8.36 97.27 0.84 1.78 1.91 4.64 95.43 0 0.00 0.00 100.00 100.00 100.00 84.20 100.00 100.00 AS Idea 0.64 1.35 97.70 0.30 0.80 1.16 2.27 95.15 0 0.00 0.00 100.00 100.00 96.70 94.06 100.00 100.00 RTL 0.39 0.89 98.92 0.04 0.20 0.63 0.06 98.87 0 0.10 0.10 100.00 100.00 98.91 85.98 100.00 100.00 TATA CDMA 0.10 0.00 99.26 0.00 0.06 0.62 0.76 99.71 0 0.00 0.01 100.00 100.00 99.47 97.04 100.00 100.00 Uninor 1.13 0.00 99.03 0.00 0.00 1.65 2.36 98.68 0 0.00 0.00 100.00 0.00 96.25 99.74 0.00 0.00 Vodafone 1.66 1.72 98.84 0.15 0.52 0.87 2.06 97.18 0 0.04 0.02 100.00 100.00 99.93 98.12 100.00 100.00 Aircel 1.44 1.98 98.48 0.21 1.07 1.29 2.84 95.52 0 0.01 0.08 100.00 100.00 100.00 93.45 100.00 100.00 Airtel 0.20 0.38 99.42 0.18 0.15 0.63 1.36 99.40 0 0.00 0.00 100.00 100.00 99.65 92.12 100.00 100.00 Idea 0.84 1.80 97.70 0.58 1.63 1.69 2.79 95.41 0 0.07 0.03 100.00 100.00 99.60 98.37 100.00 100.00 MTS 0.94 0.40 99.63 0.00 0.06 1.05 2.36 99.67 0 0.00 0.00 100.00 100.00 99.74 100.00 0.00 0.00 RCOM CDMA 0.34 1.02 98.35 0.00 0.03 0.12 0.14 99.79 0 0.10 0.10 100.00 100.00 99.24 92.68 100.00 100.00 RTL 0.08 0.44 98.70 0.08 0.09 0.49 0.06 98.94 0 0.10 0.10 100.00 100.00 98.96 60.32 100.00 100.00 BH TATA CDMA 0.06 0.09 98.37 0.00 0.27 0.90 2.08 99.36 0 0.00 0.04 100.00 100.00 99.70 95.57 100.00 99.44 TATA GSM 0.00 0.00 98.18 0.08 0.22 0.92 1.57 97.91 0 0.00 0.00 100.00 100.00 95.58 94.74 100.00 100.00 Uninor 0.35 1.42 98.43 0.25 0.80 1.70 2.51 95.18 0 0.00 0.01 100.00 0.00 95.43 97.30 0.00 0.00 Vodafone 0.58 1.50 97.45 0.91 1.91 1.76 13.86 96.39 0 0.06 0.63 100.00 100.00 100.00 94.37 100.00 100.00 BSNL 2.05 2.55 97.00 0.45 1.40 1.63 3.10 95.93 0 0.04 0.06 100.00 100.00 99.00 97.95 100.00 100.00 Videocon 0.85 0.00 98.76 0.26 0.00 0.00 0.00 97.22 0 0.00 0.00 100.00 100.00 100.00 98.34 0.00 0.00

100

Annexure 4.1 (Contd.)

Aircel 1.24 0.00 97.75 0.21 1.09 0.50 0.60 98.53 0 0.05 0.03 99.86 100.00 100.00 82.80 100.00 100.00 Airtel 0.01 0.00 99.91 0.02 0.01 0.18 0.13 99.57 0 0.01 0.00 100.00 100.00 0.00 0.00 100.00 100.00 BSNL 0.43 1.10 99.33 0.27 0.53 0.83 1.40 100.00 0 0.00 0.00 100.00 100.00 100.00 89.60 100.00 100.00 TATA CDMA 0.03 0.00 99.36 0.00 0.04 0.21 0.10 99.54 0 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 CHN TATA GSM 0.03 0.03 97.99 0.08 0.06 0.81 0.90 98.55 0 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Vodafone 0.16 0.75 99.47 0.11 0.53 0.52 0.54 98.66 0 0.01 0.02 100.00 100.00 100.00 95.81 99.97 100.00 Idea 0.01 0.00 99.68 0.06 0.05 0.50 0.32 97.41 0 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 RCOM CDMA 0.16 0.20 99.18 0.00 0.00 0.01 0.05 99.77 0 0.10 0.06 100.00 100.00 99.17 69.57 100.00 100.00 RCOM GSM 0.15 0.17 99.78 0.02 0.05 0.29 0.03 99.37 0 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Idea 0.12 0.03 99.63 0.19 0.52 0.68 1.70 98.29 0 0.09 0.02 100.00 100.00 98.74 94.31 100.00 100.00 MTS 0.13 0.33 98.88 0.00 0.45 0.57 1.66 99.96 0 0.00 0.00 100.00 100.00 99.74 96.00 100.00 100.00 Aircel 0.46 3.05 97.19 0.14 0.39 0.97 1.90 97.43 0 0.02 0.03 99.89 100.00 100.00 72.59 100.00 100.00 Airtel 0.01 0.00 99.89 0.04 0.05 0.62 1.04 99.01 0 0.03 0.09 100.00 100.00 99.59 91.55 100.00 100.00 MTNL CDMA 1.65 1.05 98.67 0.31 0.31 1.67 1.05 99.00 0 0.02 0.00 100.00 100.00 98.63 98.00 100.00 100.00 DL MTNL GSM 0.20 1.13 98.65 0.06 0.29 0.72 1.53 98.80 0 0.06 0.01 100.00 100.00 95.58 91.45 100.00 100.00 RCOM CDMA 0.14 0.00 98.85 0.00 0.02 0.45 0.15 99.76 0 0.10 0.10 100.00 100.00 99.31 87.89 100.00 100.00 RCOM GSM 0.28 0.43 99.58 0.02 0.06 0.57 0.06 99.27 0 0.10 0.10 100.00 100.00 97.51 85.89 100.00 100.00 TATA CDMA 0.01 0.00 99.05 0.00 0.09 0.74 0.54 97.39 0 0.01 0.01 100.00 100.00 98.92 76.58 100.00 99.70 Vodafone 0.05 0.00 99.99 0.27 0.80 1.09 3.30 97.56 0 0.04 0.02 100.00 100.00 100.00 97.30 100.00 100.00 BSNL 1.27 1.73 99.00 0.13 1.40 1.73 1.93 100.00 2 0.00 0.00 100.00 100.00 99.00 92.00 100.00 100.00 Idea 0.04 0.01 99.29 0.13 0.25 1.01 2.03 95.51 0 0.06 0.02 99.94 100.00 98.95 99.11 100.00 100.00 MTS 0.05 0.00 99.46 0.00 0.00 0.35 1.06 99.95 0 0.00 0.00 100.00 100.00 99.74 100.00 100.00 0.00 Videocon 0.04 0.00 99.27 0.03 0.07 0.54 0.79 98.90 0 0.00 0.03 100.00 100.00 97.66 96.25 0.00 0.00 Aircel 0.03 0.00 99.21 0.03 0.01 0.29 0.73 98.41 0 0.01 0.09 100.00 100.00 100.00 69.00 100.00 100.00 Airtel 0.07 0.06 99.33 0.06 0.08 0.90 1.31 98.35 0 0.01 0.02 100.00 100.00 99.97 91.80 100.00 100.00 GJ RCOM CDMA 0.14 0.04 99.35 0.00 0.00 0.12 0.04 99.85 0 0.10 0.05 100.00 100.00 98.19 94.00 100.00 100.00 RCOM GSM 0.14 0.24 99.56 0.01 0.10 0.46 0.05 99.13 0 0.10 0.10 100.00 100.00 98.87 75.65 100.00 100.00 TATA CDMA 0.00 0.00 98.70 0.00 0.19 0.89 1.83 99.04 0 0.00 0.00 100.00 100.00 95.97 96.15 100.00 98.71 TATA GSM 0.01 0.00 98.23 0.03 0.04 0.93 2.01 97.30 0 0.00 0.00 100.00 100.00 98.97 86.11 100.00 0.00 Uninor 0.04 0.00 97.17 0.25 0.31 1.55 1.68 97.87 0 0.00 0.06 100.00 0.00 96.70 93.92 0.00 0.00 Vodafone 0.08 0.25 99.40 0.34 0.37 0.85 1.07 97.55 0 0.09 0.03 100.00 100.00 100.00 93.11 100.00 100.00 Aircel 0.07 0.10 98.17 0.02 0.25 0.99 11.26 95.33 0 0.02 0.08 100.00 100.00 100.00 84.73 100.00 100.00 Airtel 0.01 0.00 99.26 0.06 0.10 0.77 1.84 98.93 0 0.01 0.01 100.00 100.00 99.33 94.72 100.00 100.00 BSNL 1.90 1.83 96.00 0.83 1.87 1.90 2.90 96.27 0 0.10 0.00 100.00 100.00 100.00 97.00 100.00 100.00 Idea 0.23 0.00 98.34 0.23 0.69 1.39 2.71 95.64 0 0.00 0.01 100.00 100.00 98.72 94.17 100.00 100.00 MTS 0.17 0.00 98.32 0.00 0.00 0.87 0.00 99.30 0 0.00 0.00 0.00 100.00 0.00 0.00 0.00 0.00 RCOM CDMA 0.12 0.00 99.20 0.00 0.00 0.05 0.22 99.77 0 0.09 0.05 100.00 100.00 99.76 94.48 100.00 100.00 HP RTL 0.23 0.44 99.03 0.02 0.05 0.67 0.16 98.86 0 0.08 0.10 100.00 100.00 98.97 90.01 100.00 100.00 TATA CDMA 0.00 0.00 98.54 0.00 0.22 0.28 0.28 98.01 0 0.00 0.00 100.00 100.00 98.12 94.56 100.00 100.00 TATA GSM 0.86 8.89 98.19 0.01 0.00 2.39 29.63 97.48 0 0.00 0.00 100.00 100.00 98.86 94.07 100.00 0.00 Uninor 1.82 0.00 99.23 0.00 0.00 0.96 1.57 98.95 0 0.00 0.00 100.00 0.00 98.18 99.51 0.00 0.00 Videocon 0.07 0.00 99.55 0.06 0.00 0.17 0.00 98.07 0 0.00 0.00 100.00 100.00 95.76 94.00 0.00 0.00 Vodafone 0.04 0.00 99.33 0.15 0.67 1.00 2.53 96.71 0 0.06 0.01 100.00 100.00 100.00 96.83 100.00 100.00

101

Annexure 4.1 (Contd.)

Aircel 0.05 0.00 97.32 0.04 0.02 0.88 1.14 98.08 0 0.00 0.04 100.00 100.00 100.00 81.12 0.00 100.00 Airtel 0.05 0.00 99.59 0.07 0.08 0.46 0.76 98.93 0 0.01 0.02 100.00 100.00 100.00 96.75 100.00 100.00 BSNL 1.47 1.20 96.67 0.27 0.53 1.80 2.40 95.30 0 0.00 0.00 100.00 100.00 100.00 95.80 100.00 100.00 Idea 0.18 0.00 99.53 0.29 0.42 0.85 2.37 97.46 0 0.14 0.00 100.00 100.00 99.76 94.20 100.00 100.00 MTS 0.26 0.51 99.20 0.00 0.01 0.47 1.90 99.32 0 0.00 0.00 100.00 100.00 99.74 96.00 0.00 0.00 RCOM CDMA 0.11 0.20 99.08 0.00 0.02 0.02 0.11 99.75 0 0.10 0.07 100.00 100.00 99.56 90.99 100.00 100.00 HR RCOM GSM 0.09 0.13 99.78 0.02 0.03 0.33 0.09 99.19 0 0.10 0.10 100.00 100.00 99.24 73.58 100.00 100.00 TATA CDMA 0.06 0.00 98.60 0.00 0.15 0.76 1.94 98.76 0 0.00 0.00 100.00 100.00 96.31 90.27 100.00 100.00 TATA GSM 0.06 0.00 98.44 0.08 0.58 0.69 0.99 97.63 0 0.00 0.00 100.00 100.00 98.74 82.64 100.00 0.00 Uninor 1.29 0.00 98.48 0.00 0.00 0.72 1.72 99.07 0 0.00 0.00 100.00 0.00 97.31 99.77 0.00 0.00 Videocon 0.07 0.00 98.47 0.18 0.18 0.75 1.58 98.33 0 0.00 0.05 100.00 100.00 97.46 92.00 0.00 0.00 Vodafone 0.08 0.14 99.70 0.24 0.30 0.95 1.45 97.53 0 0.01 0.00 100.00 100.00 100.00 97.52 100.00 100.00 MTS 0.03 0.00 99.59 0.00 0.00 0.00 0.00 99.99 0 0.00 0.00 0.00 100.00 0.00 0.00 0.00 0.00 Vodafone 0.03 0.03 99.13 0.10 0.40 0.94 2.85 97.18 0 0.10 0.05 100.00 100.00 100.00 98.67 100.00 100.00 Aircel 0.76 5.82 96.77 0.34 1.86 1.33 2.69 95.07 0 0.19 0.04 100.00 100.00 100.00 88.39 100.00 100.00 Airtel 0.04 0.00 99.25 0.06 0.09 0.69 1.06 99.21 0 0.01 0.01 100.00 100.00 99.42 90.64 100.00 100.00 J & K Idea 0.24 0.95 99.57 0.11 0.28 1.22 2.93 95.86 0 0.02 0.10 100.00 100.00 95.15 92.63 100.00 100.00 RCOM GSM 0.46 0.68 99.47 0.02 0.07 0.51 0.29 98.91 0 0.10 0.10 100.00 100.00 99.24 79.65 100.00 100.00 TATA CDMA 0.04 0.00 98.64 0.00 0.16 1.32 2.24 99.00 0 0.00 0.02 100.00 100.00 97.72 90.93 100.00 99.46 Uninor 1.28 0.00 98.97 0.00 0.00 1.01 2.14 99.42 0 0.00 0.00 100.00 0.00 95.65 100.00 0.00 0.00 BSNL 1.80 1.73 98.00 0.90 1.90 2.00 2.77 98.00 0 0.00 0.00 100.00 100.00 100.00 97.00 100.00 100.00 Aircel 0.44 2.14 97.67 0.32 0.09 0.75 1.27 97.46 1 0.07 0.02 100.00 100.00 100.00 91.86 100.00 100.00 Airtel 0.02 0.00 99.80 0.03 0.03 0.56 0.10 98.98 0 0.02 0.00 100.00 100.00 99.99 89.79 100.00 100.00 BSNL 0.70 1.87 99.00 0.37 0.70 0.83 4.37 99.77 0 0.00 0.00 100.00 100.00 95.00 98.00 100.00 100.00 Idea 0.36 0.78 99.28 0.23 0.52 0.85 0.68 96.56 0 0.11 0.02 100.00 100.00 98.57 94.32 100.00 100.00 MTS 0.00 0.00 99.72 0.00 0.02 0.58 0.95 99.57 0 0.00 0.00 100.00 100.00 100.00 93.00 100.00 100.00 RCOM CDMA 0.07 0.00 99.12 0.00 0.01 0.08 0.38 99.73 0 0.10 0.10 100.00 100.00 99.60 95.15 100.00 100.00 KOL RTL 0.08 0.00 99.27 0.05 0.04 0.60 0.20 98.98 0 0.10 0.10 100.00 100.00 98.84 63.47 100.00 100.00 TATA CDMA 0.05 0.00 98.91 0.00 0.04 0.93 2.60 97.62 0 0.00 0.02 100.00 100.00 99.63 93.02 100.00 100.00 TATA GSM 0.18 0.00 98.55 0.10 0.14 0.82 1.04 97.86 0 0.00 0.00 100.00 100.00 98.57 87.55 100.00 100.00 Uninor 0.31 1.56 99.12 0.14 0.08 1.44 1.75 97.22 0 0.00 0.01 100.00 0.00 95.51 97.34 0.00 0.00 Videocon 0.35 0.80 99.49 0.04 0.00 0.07 0.00 99.02 0 0.00 0.00 100.00 100.00 100.00 98.34 0.00 0.00 Vodafone 0.01 0.00 99.53 0.25 0.47 0.78 1.37 98.06 0 0.01 0.03 100.00 100.00 100.00 94.89 99.98 100.00 Aircel 0.03 0.13 99.60 0.01 0.03 0.74 1.05 97.58 0 0.15 0.01 100.00 100.00 100.00 50.08 100.00 100.00 Airtel 0.01 0.02 99.89 0.01 0.01 0.13 0.54 99.91 0 0.02 0.01 100.00 100.00 100.00 89.76 100.00 100.00 MTS 0.02 0.00 99.09 0.00 0.00 0.34 2.00 100.00 0 0.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 Idea 0.04 0.04 99.91 0.08 0.53 0.48 1.10 97.64 0 0.01 0.00 100.00 100.00 97.17 88.25 100.00 100.00 RCOM CDMA 0.01 0.00 99.32 0.00 0.00 0.01 0.10 99.73 0 0.10 0.03 100.00 100.00 99.35 83.07 100.00 100.00 RCOM GSM 0.01 0.00 99.89 0.01 0.01 0.06 0.06 99.31 0 0.10 0.08 100.00 100.00 99.37 72.06 100.00 100.00 KR TATA CDMA 0.01 0.00 98.86 0.00 0.02 0.75 1.27 99.13 0 0.00 0.00 100.00 100.00 100.17 95.62 100.00 98.20 TATA GSM 0.01 0.02 98.86 0.01 0.02 0.75 1.42 97.80 0 0.00 0.00 100.00 100.00 99.56 88.09 100.00 100.00 Uninor 0.69 0.32 99.26 0.02 0.04 1.15 1.76 97.86 0 0.00 0.00 100.00 0.00 97.17 97.69 0.00 0.00 Videocon 0.00 0.00 99.14 0.06 0.00 0.59 0.00 99.01 0 0.00 0.00 100.00 100.00 99.07 91.60 0.00 0.00 Vodafone 0.11 0.47 98.94 0.16 0.87 0.76 2.46 97.36 0 0.09 0.01 100.00 100.00 100.00 82.14 100.00 100.00 BSNL 0.30 0.70 98.00 0.17 1.60 0.60 1.90 99.90 0 0.10 0.00 100.00 100.00 100.00 95.80 100.00 100.00

102

Annexure 4.1 (Contd.)

Aircel 0.05 0.09 99.50 0.02 0.09 0.68 1.34 98.55 0 0.70 0.13 100.00 100.00 100.00 68.26 100.00 100.00 Airtel 0.20 0.42 99.67 0.04 0.04 0.14 0.79 99.43 0 0.02 0.01 100.00 100.00 99.96 90.56 100.00 100.00 BSNL 0.63 1.67 99.00 0.23 1.13 1.27 2.97 97.50 0 0.00 0.00 100.00 100.00 99.00 90.00 100.00 100.00 Idea 0.04 0.10 98.21 0.10 0.40 0.92 1.57 97.02 0 0.11 0.02 100.00 100.00 99.05 97.36 99.07 100.00 MTS 0.07 0.00 99.09 0.00 0.34 0.34 0.56 98.69 0 0.00 0.00 0.00 100.00 100.00 100.00 100.00 0.00 RCOM CDMA 0.21 0.63 99.17 0.00 0.00 0.01 0.10 99.76 0 0.10 0.05 100.00 100.00 97.71 87.33 100.00 100.00 KTK RCOM GSM 0.22 0.93 99.71 0.01 0.04 0.38 0.10 99.32 0 0.10 0.10 100.00 100.00 99.36 84.16 100.00 100.00 TATA CDMA 0.04 0.00 98.97 0.00 0.00 0.25 0.17 98.98 0 0.00 0.00 100.00 100.00 98.60 94.96 100.00 98.58 TATA GSM 0.05 0.02 98.62 0.07 0.22 0.76 3.14 98.39 0 0.00 0.00 100.00 100.00 98.61 78.51 100.00 0.00 Uninor 0.68 0.00 99.28 0.03 0.01 0.86 1.82 98.88 0 0.00 0.02 100.00 0.00 96.77 93.46 0.00 0.00 Videocon 0.09 0.00 100.00 0.25 0.00 0.00 0.37 99.73 0 0.00 0.00 100.00 100.00 100.00 98.34 0.00 0.00 Vodafone 0.28 1.22 99.20 0.18 0.68 0.76 2.92 97.96 0 0.08 0.06 100.00 100.00 100.00 94.90 100.00 100.00 Idea 0.02 0.00 99.21 0.09 0.32 1.75 2.83 98.69 0 0.08 0.17 100.00 100.00 93.94 92.67 100.00 100.00 MTS 0.10 0.00 99.22 0.00 0.01 0.38 2.13 100.00 0 0.00 0.00 100.00 100.00 100.00 100.00 100.00 0.00 Aircel 0.04 0.14 98.18 0.02 0.02 0.76 1.64 97.36 0 0.05 0.24 99.97 100.00 100.00 84.66 89.76 100.00 Airtel 0.00 0.00 99.99 0.00 0.01 0.41 0.00 99.76 0 0.02 0.01 100.00 100.00 100.00 91.36 100.00 100.00 MTNL CDMA 0.43 0.40 98.81 0.07 0.16 0.70 2.00 98.15 0 0.08 0.04 100.00 100.00 98.10 88.41 100.00 100.00 MTNL GSM 0.29 0.54 98.95 0.10 0.44 0.84 1.80 98.01 0 0.02 0.04 100.00 100.00 95.46 95.07 100.00 100.00 Loop Mobile 0.06 0.32 98.77 0.06 0.03 0.57 0.43 98.08 0 0.07 0.09 100.00 100.00 99.22 98.75 100.00 100.00 MB RCOM CDMA 0.20 0.22 99.10 0.00 0.01 0.39 0.15 99.75 0 0.10 0.09 100.00 100.00 99.25 93.04 100.00 100.00 RCOM GSM 0.21 0.15 99.54 0.03 0.03 0.49 0.04 99.12 0 0.10 0.10 100.00 100.00 99.31 92.92 100.00 100.00 TATA CDMA 0.08 0.28 99.12 0.00 0.03 0.66 2.06 97.28 0 0.00 0.00 100.00 100.00 98.35 88.72 100.00 93.94 TATA GSM 0.01 0.00 99.60 0.09 0.07 0.84 2.00 97.36 0 0.00 0.00 100.00 100.00 99.10 81.46 100.00 97.14 Uninor 0.07 0.00 98.98 0.08 0.04 1.59 1.79 97.67 0 0.00 0.01 100.00 0.00 95.47 94.68 0.00 0.00 Videocon 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0 0.00 0.00 100.00 100.00 95.72 98.00 0.00 0.00 Vodafone 0.09 0.36 99.38 0.11 0.44 0.55 2.69 97.44 0 0.09 0.04 100.00 100.00 99.78 88.21 100.00 100.00 Aircel 0.03 0.02 99.47 0.03 0.11 0.71 2.34 98.26 0 0.26 2.12 99.96 100.00 100.00 62.50 98.76 100.00 Airtel 0.02 0.01 99.78 0.03 0.03 0.41 0.65 99.59 0 0.02 0.01 100.00 100.00 100.00 86.98 100.00 100.00 BSNL 1.90 1.90 95.50 0.55 1.90 1.90 2.90 97.95 0 0.00 0.10 100.00 100.00 100.00 97.10 100.00 100.00 Idea 0.37 1.40 98.30 0.63 0.90 1.44 2.71 97.75 0 0.05 0.01 99.97 100.00 99.09 97.62 100.00 100.00 MTS 0.22 0.00 99.06 0.00 0.02 0.46 2.53 100.00 0 0.00 0.00 100.00 100.00 100.00 100.00 100.00 100.00 RCOM CDMA 0.36 1.22 98.86 0.00 0.02 0.38 0.08 99.73 0 0.10 0.07 100.00 100.00 99.41 88.14 100.00 100.00 MH RCOM GSM 0.48 1.33 99.45 0.04 0.06 0.52 0.10 99.11 0 0.10 0.10 100.00 100.00 98.81 89.51 100.00 100.00 TATA CDMA 0.03 0.06 98.50 0.00 0.57 1.32 2.69 96.74 0 0.01 0.00 100.00 100.00 96.65 90.54 100.00 99.45 TATA GSM 0.01 0.00 99.32 0.06 0.12 0.84 2.73 96.52 0 0.00 0.00 100.00 100.00 98.72 91.50 100.00 100.00 Uninor 0.22 1.14 97.95 0.16 0.35 1.18 1.86 97.97 0 0.00 0.02 100.00 0.00 96.17 97.87 0.00 0.00 Videocon 0.25 0.00 98.26 0.05 0.00 0.00 0.00 99.88 0 0.00 0.00 100.00 100.00 100.00 98.34 0.00 0.00 Vodafone 0.12 0.53 99.02 0.41 0.59 1.00 2.38 97.50 0 0.06 0.03 100.00 100.00 99.83 93.29 100.00 100.00 Aircel 0.89 1.56 99.59 0.05 0.01 0.70 2.34 99.20 0 0.04 0.79 99.96 100.00 100.00 59.05 100.00 100.00 Airtel 0.17 0.27 99.05 0.10 0.11 0.85 1.17 97.65 0 0.02 0.01 100.00 99.84 99.72 96.86 100.00 100.00 BSNL 1.25 1.88 96.00 0.72 1.58 1.98 3.03 97.58 0 0.05 0.05 100.00 100.00 99.00 96.00 100.00 100.00 Idea 0.56 0.35 99.06 0.07 0.20 0.66 2.20 98.82 0 0.08 0.01 100.00 100.00 99.51 97.96 100.00 100.00 MTS 0.51 0.00 98.77 0.00 0.04 0.42 2.33 99.01 0 0.00 0.00 0.00 100.00 0.00 100.00 0.00 0.00 RCOM CDMA 0.43 1.21 99.11 0.00 0.00 0.08 0.14 99.83 0 0.10 0.10 100.00 100.00 98.16 82.46 100.00 100.00 MP RTL 0.24 0.88 99.00 0.04 0.35 0.64 0.88 99.05 0 0.10 0.10 100.00 100.00 98.98 80.05 100.00 100.00 TATA CDMA 0.02 0.00 98.99 0.00 0.04 0.63 0.83 99.41 0 0.00 0.00 100.00 100.00 99.16 94.71 100.00 99.54 TATA GSM 0.01 0.01 98.29 0.12 0.15 0.91 1.96 96.95 0 0.00 0.00 100.00 100.00 98.95 94.00 100.00 0.00 Uninor 0.86 0.00 99.28 0.00 0.00 0.40 2.59 99.35 0 0.00 0.00 100.00 0.00 97.00 99.86 0.00 0.00 Videocon 0.41 1.20 98.86 0.10 0.33 0.80 1.45 98.15 0 0.00 0.01 100.00 100.00 97.34 96.41 0.00 0.00 Vodafone 0.04 0.01 99.18 0.14 0.82 1.03 1.95 97.73 0 0.07 0.09 100.00 100.00 100.00 95.07 100.00 100.00 Aircel 0.75 2.12 97.22 0.59 1.57 1.44 2.65 95.53 0 0.03 0.01 100.00 100.00 100.00 93.07 100.00 100.00 Airtel 0.34 0.54 98.90 0.16 0.58 1.02 1.19 98.99 0 0.00 0.00 100.00 100.00 99.95 93.58 100.00 100.00 BSNL 1.58 3.48 97.17 1.00 1.93 2.10 2.87 97.02 0 0.05 0.05 100.00 100.00 99.00 91.30 100.00 100.00 Idea 1.60 1.64 95.96 0.83 1.84 1.59 2.80 95.42 0 0.00 0.00 100.00 100.00 98.35 96.21 100.00 100.00 NE MTS 1.03 0.00 99.60 0.00 0.06 0.58 0.00 99.85 0 0.00 0.00 0.00 100.00 100.00 100.00 0.00 0.00 RTL 0.38 1.65 98.97 0.04 0.51 0.60 0.29 98.79 0 0.06 0.06 100.00 100.00 98.86 85.89 100.00 100.00 TATA CDMA 0.12 0.00 99.25 0.00 0.16 0.26 0.18 99.51 0 0.00 0.00 100.00 100.00 96.81 96.69 100.00 100.00 Uninor 0.90 0.00 99.80 0.00 0.00 1.30 2.48 98.54 0 0.00 0.00 100.00 0.00 97.87 100.00 0.00 0.00 Vodafone 1.67 1.80 98.93 0.14 0.48 0.89 2.79 97.11 0 0.03 0.01 100.00 100.00 100.00 97.42 100.00 100.00

103

Annexure 4.1 (Contd.)

Aircel 0.69 5.39 99.47 0.13 0.16 1.54 4.55 95.46 0 0.09 0.77 99.90 100.00 100.00 96.75 100.00 100.00 Airtel 0.14 0.68 99.55 0.03 0.13 0.55 1.19 99.01 0 0.02 0.01 100.00 100.00 100.00 94.65 100.00 100.00 Idea 0.50 0.17 99.52 0.11 0.10 0.45 2.21 96.21 0 0.05 0.00 100.00 100.00 98.71 97.89 100.00 100.00 MTS 0.37 0.00 98.80 0.19 0.00 1.40 0.19 97.30 0 0.00 0.00 0.00 100.00 99.74 90.00 0.00 0.00 RCOM CDMA 0.20 0.09 99.34 0.00 0.00 0.07 0.33 99.75 0 0.10 0.10 100.00 100.00 98.04 95.21 100.00 100.00 RTL 0.04 0.09 99.19 0.18 0.48 0.54 1.05 98.90 0 0.10 0.09 100.00 100.00 98.74 65.22 100.00 100.00 OR TATA CDMA 0.04 0.00 98.42 0.00 0.07 0.99 1.85 99.13 0 0.00 0.01 100.00 100.00 99.26 94.37 100.00 99.04 TATA GSM 0.00 0.00 98.98 0.04 0.10 0.72 2.08 97.74 0 0.00 0.00 100.00 100.00 96.85 86.13 100.00 0.00 Uninor 0.83 0.32 98.39 0.21 0.64 1.79 2.15 97.57 0 0.00 0.00 100.00 0.00 96.78 95.22 0.00 0.00 Videocon 0.07 0.00 100.00 0.19 0.00 0.00 0.28 99.79 0 0.00 0.00 100.00 100.00 100.00 98.34 0.00 0.00 Vodafone 0.08 0.13 98.97 0.29 1.03 1.20 2.68 98.07 0 0.05 0.06 100.00 100.00 99.98 97.64 100.00 0.00 BSNL 0.73 1.10 98.00 0.83 1.67 1.97 2.93 97.33 0 0.00 0.00 100.00 100.00 97.00 92.00 100.00 100.00 Aircel 0.03 0.00 97.93 0.04 0.28 0.77 1.43 97.61 0 0.19 0.01 100.00 100.00 100.00 76.61 100.00 100.00 Airtel 0.05 0.04 99.21 0.06 0.13 0.61 1.15 98.98 0 0.01 0.01 100.00 100.00 98.41 93.41 100.00 100.00 Idea 0.06 0.01 97.40 0.25 0.96 0.99 1.38 97.77 0 0.04 0.01 100.00 100.00 98.12 95.75 100.00 100.00 MTS 0.25 0.00 99.89 0.00 0.00 0.07 0.23 99.48 0 0.00 0.00 0.00 100.00 0.00 0.00 0.00 0.00 QTL CDMA 0.48 0.00 98.33 0.80 0.76 1.65 1.07 97.68 0 0.00 0.00 100.00 100.00 100.00 92.00 100.00 100.00 QTL GSM 0.09 0.10 97.24 0.12 0.27 1.10 1.82 97.56 0 0.00 0.03 100.00 100.00 95.07 90.00 0.00 0.00 PB RCOM CDMA 0.10 0.03 99.10 0.00 0.00 0.00 0.14 99.69 0 0.10 0.05 100.00 100.00 98.72 89.65 100.00 100.00 RCOM GSM 0.10 0.07 99.61 0.03 0.06 0.43 0.09 99.15 0 0.10 0.10 100.00 100.00 99.37 72.44 100.00 100.00 TATA CDMA 0.02 0.00 98.49 0.00 0.09 1.18 2.27 99.56 0 0.00 0.00 100.00 100.00 97.81 87.72 100.00 99.25 TATA GSM 0.05 0.00 99.09 0.01 0.12 0.62 1.16 97.70 0 0.00 0.00 100.00 100.00 99.11 74.34 100.00 0.00 Uninor 1.29 0.00 98.48 0.00 0.00 0.84 1.59 98.71 0 0.00 0.23 100.00 0.00 96.82 99.78 0.00 0.00 Vodafone 0.06 0.02 99.71 0.17 0.29 0.81 2.23 97.57 0 0.12 0.00 100.00 100.00 100.00 97.36 100.00 100.00 BSNL 0.37 1.53 97.33 0.93 1.97 2.00 2.97 95.13 0 0.00 0.00 100.00 100.00 97.00 62.00 100.00 100.00 Aircel 0.07 0.08 96.20 0.11 0.36 0.96 1.12 96.69 1 0.10 0.00 100.00 100.00 100.00 55.11 100.00 100.00 Airtel 0.14 0.37 99.18 0.22 0.49 1.31 2.60 98.91 0 0.01 0.02 100.00 100.00 99.97 91.59 100.00 100.00 BSNL 1.93 2.00 99.00 0.43 0.90 1.60 3.00 98.47 0 0.10 0.10 100.00 100.00 98.00 91.00 100.00 100.00 RCOM CDMA 0.44 1.47 99.00 0.00 0.01 0.07 0.19 99.71 0 0.10 0.07 100.00 100.00 99.35 92.45 100.00 100.00 RCOM GSM 0.36 1.32 99.54 0.03 0.06 0.48 0.13 99.19 0 0.10 0.10 100.00 100.00 98.86 69.85 100.00 100.00 TATA CDMA 0.02 0.00 98.95 0.00 0.16 0.77 2.95 99.23 0 0.00 0.00 100.00 100.00 99.26 94.54 100.00 100.00 RAJ TATA GSM 0.02 0.00 98.05 0.07 0.06 0.97 1.65 97.84 0 0.00 0.00 100.00 100.00 98.85 86.80 100.00 0.00 Uninor 1.34 0.00 98.20 0.00 0.00 0.66 2.43 99.19 0 0.00 0.00 100.00 0.00 95.56 99.49 0.00 0.00 Vodafone 0.29 1.62 99.45 0.30 0.29 1.11 2.76 96.99 0 0.09 0.04 100.00 100.00 100.00 95.15 100.00 100.00 Idea 0.18 0.15 98.23 0.63 1.13 1.80 2.87 95.62 0 0.05 0.03 100.00 100.00 99.51 95.70 100.00 100.00 MTS 0.13 0.00 98.56 0.00 0.71 0.87 1.66 98.28 0 0.00 0.00 100.00 100.00 99.74 100.00 100.00 100.00 Videocon 0.19 0.00 99.18 0.20 0.12 0.30 0.00 99.28 0 0.00 0.00 100.00 100.00 100.00 98.34 0.00 0.00 Aircel 0.78 0.33 98.80 0.52 0.77 0.51 0.80 95.13 0 0.01 0.01 95.40 100.00 100.00 72.51 100.00 100.00 Airtel 0.01 0.01 99.87 0.02 0.01 0.14 0.24 99.49 0 0.01 0.01 100.00 100.00 99.99 83.58 100.00 100.00 BSNL 1.13 7.43 98.33 0.10 0.33 0.93 3.23 99.00 0 0.00 0.00 100.00 100.00 100.00 91.00 100.00 100.00 Idea 0.01 0.00 99.31 0.05 0.09 0.43 0.68 97.65 0 0.06 0.02 100.00 100.00 99.21 96.09 100.00 100.00 RCOM CDMA 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0 0.10 0.03 100.00 100.00 97.51 69.57 100.00 100.00 RCOM GSM 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0 0.10 0.09 100.00 100.00 98.73 42.01 100.00 100.00 TN TATA CDMA 0.01 0.00 98.60 0.00 0.15 0.86 1.44 99.55 0 0.00 0.00 100.00 100.00 99.37 96.62 100.00 96.79 TATA GSM 0.03 0.01 98.36 0.07 0.11 0.63 0.91 97.80 0 0.00 0.00 100.00 100.00 98.24 72.03 100.00 0.00 Uninor 0.70 0.00 99.33 0.02 0.02 0.91 2.08 98.91 0 0.00 0.02 100.00 0.00 96.67 93.42 0.00 0.00 Videocon 0.22 0.74 98.96 0.06 0.03 0.66 0.78 98.31 0 0.00 0.08 100.00 100.00 100.00 96.41 0.00 0.00 Vodafone 0.06 0.29 98.94 0.29 1.06 0.86 1.93 97.66 0 0.01 0.00 100.00 100.00 100.00 93.45 100.00 100.00 MTS 0.07 0.00 99.21 0.00 0.00 0.43 1.74 99.53 0 0.00 0.00 100.00 100.00 99.74 100.00 0.00 0.00

104

Annexure 4.1 (Contd.)

Aircel 0.50 1.93 98.61 0.37 0.91 0.50 2.82 96.37 0 0.07 0.00 100.00 100.00 100.00 60.68 100.00 100.00 Airtel 0.24 0.67 99.56 0.09 0.25 0.96 2.84 98.50 0 0.01 0.01 100.00 100.00 98.18 95.58 100.00 100.00 BSNL 0.82 1.79 97.17 0.70 1.67 1.57 2.63 97.50 0 0.07 0.07 100.00 100.00 98.00 97.00 100.00 100.00 Idea 0.22 0.90 99.97 0.49 1.04 1.22 2.88 96.09 0 0.06 0.00 100.00 100.00 99.67 93.43 100.00 100.00 MTS 0.19 0.00 99.61 0.00 0.00 0.68 0.78 99.99 0 0.00 0.00 100.00 100.00 99.74 100.00 100.00 0.00 RCOM CDMA 0.46 1.36 98.58 0.00 0.02 0.09 0.11 99.71 0 0.10 0.09 100.00 100.00 97.91 70.08 100.00 100.00 UPE RCOM GSM 0.33 1.20 99.13 0.10 0.10 0.64 0.14 98.95 0 0.09 0.10 100.00 100.00 99.10 53.01 100.00 100.00 TATA CDMA 0.01 0.00 98.57 0.00 0.54 0.98 2.74 98.13 0 0.00 0.00 100.00 100.00 98.93 95.53 100.00 100.00 TATA GSM 0.02 0.00 97.91 0.14 0.71 1.07 2.84 97.01 0 0.00 0.00 100.00 100.00 99.41 89.90 100.00 0.00 Uninor 0.83 1.44 96.51 0.54 2.06 1.59 3.38 96.11 0 0.00 0.04 100.00 0.00 95.15 88.09 0.00 0.00 Vodafone 0.56 1.45 98.29 0.80 1.16 1.50 2.78 95.70 0 0.11 0.06 100.00 100.00 100.00 96.34 100.00 100.00 Videocon 0.31 0.00 98.04 0.01 0.00 0.00 0.20 98.20 0 0.00 0.00 100.00 100.00 100.00 98.34 0.00 0.00 Aircel 0.55 0.58 98.51 0.25 0.57 0.77 2.59 97.67 0 0.07 0.01 100.00 100.00 100.00 78.37 100.00 100.00 Airtel 0.06 0.02 99.50 0.08 0.22 0.40 0.51 99.55 0 0.02 0.01 100.00 100.00 100.00 92.47 100.00 100.00 BSNL 1.05 6.30 96.83 0.90 1.68 2.05 7.05 97.13 0 0.00 0.00 100.00 100.00 100.00 92.95 100.00 100.00 Idea 0.08 0.22 99.62 0.58 0.62 0.94 2.84 99.82 0 0.06 0.00 100.00 100.00 99.31 94.46 100.00 100.00 MTS 0.24 0.00 99.39 0.00 0.00 0.70 1.45 99.64 0 0.00 0.00 100.00 100.00 99.74 100.00 100.00 0.00 RCOM CDMA 0.30 0.32 98.61 0.00 0.01 0.08 0.16 99.73 0 0.10 0.10 100.00 100.00 97.35 92.06 100.00 100.00 UPW RCOM GSM 0.35 1.35 99.50 0.05 0.08 0.52 0.20 99.19 0 0.10 0.10 100.00 100.00 98.97 92.64 100.00 100.00 TATA CDMA 0.03 0.00 98.81 0.00 0.15 0.80 1.48 98.20 0 0.01 0.00 100.00 100.00 99.12 93.88 100.00 99.73 TATA GSM 0.08 0.08 98.44 0.10 0.32 0.92 2.78 97.71 0 0.01 0.00 100.00 100.00 99.49 85.86 100.00 0.00 Uninor 0.49 1.55 97.43 0.18 1.63 1.52 2.21 95.47 0 0.00 0.10 100.00 0.00 95.83 95.02 0.00 0.00 Vodafone 0.34 1.87 98.74 0.50 0.91 1.21 2.69 96.85 0 0.03 0.01 100.00 100.00 100.00 95.50 100.00 100.00 Videocon 0.17 0.37 97.39 0.10 0.79 0.00 0.00 97.96 0 0.00 0.00 100.00 100.00 100.00 98.34 0.00 0.00 Aircel 1.90 3.01 96.67 0.45 1.28 1.65 5.59 95.31 1 0.00 0.02 100.00 100.00 100.00 93.07 100.00 100.00 Airtel 0.05 0.11 99.58 0.07 0.09 0.54 0.85 99.52 0 0.01 0.00 100.00 100.00 99.99 89.79 100.00 100.00 BSNL 1.97 2.15 96.83 0.62 1.02 1.17 3.82 97.22 0 0.05 0.07 100.00 100.00 100.00 98.00 100.00 100.00 Idea 0.41 0.45 97.75 0.52 1.54 1.14 2.62 96.14 0 0.04 0.01 100.00 100.00 98.79 95.29 100.00 100.00 MTS 0.14 0.44 99.33 0.00 0.17 0.91 2.57 99.49 0 0.00 0.00 100.00 100.00 100.00 93.00 100.00 100.00 RCOM CDMA 0.17 0.27 98.76 0.00 0.03 0.09 0.15 99.64 0 0.09 0.10 100.00 100.00 99.45 95.15 100.00 100.00 WB RTL 0.21 0.88 98.97 0.03 0.28 0.74 0.85 98.84 0 0.09 0.10 100.00 100.00 98.91 62.99 100.00 100.00 TATA CDMA 0.05 0.00 98.30 0.00 0.31 0.97 1.73 99.00 0 0.01 0.01 100.00 100.00 99.77 94.22 100.00 99.22 TATA GSM 0.02 0.04 98.77 0.07 0.08 0.86 2.64 97.97 0 0.00 0.00 100.00 100.00 96.52 91.25 100.00 0.00 Uninor 0.35 1.02 97.03 0.38 1.87 1.75 1.56 96.29 0 0.00 0.00 100.00 0.00 95.83 96.13 0.00 0.00 Videocon 0.72 0.00 99.63 0.16 0.65 0.00 0.00 98.77 0 0.00 0.00 100.00 100.00 100.00 98.34 0.00 0.00 Vodafone 0.03 0.11 98.12 0.71 1.21 1.27 2.93 94.80 0 0.01 0.09 100.00 100.00 100.00 94.77 100.00 100.00

105

Annexure 4.2: Performance of QoS Parameters for Basic (Wire-line) Service

Performance Monitoring Report of Basic Service (Wireline) for Quarter Ending September,2012 Fault Repair POI Response time to Termination / closure of

Metering and Billing the customer for service

Sl. No. Sl.

day day care

paid paid

days

Subs./month)

seconds

closures

RentRebate

complaints

the the benchmark

Answer to Ratio Answer Seizure

Call Call Completion (CCR) Rate

Mean Time Mean to (MTTR)Repair

Point of Interconnection (POI)

Name of Name Area Service

Faults incidences ( No. of faults/100

%age requests for Termination requests %age /

Period of applying credit/ waiver/

% of% within faults repaired days 3 of% within faults repaired days 5

operators (voice to(voice withinvoice) operators 60

Name of Name Provider Service

Metering Metering and billing credibility - pre

the date the ofdate resolution of complaints

% of% by working next faults repaired

Percentage of calls answered by of the answered calls Percentage

Metering Metering and Billingcredibility - post complied withinofClosure service 7

Congestion (No. of POIs not meeting

Accessibility of call centre/ customer of customer call Accessibility centre/

Resolution of billing/charging/validity

Time taken for Time refundtaken of deposits after adjustment to customer’s account adjustment from to customer’s For rural 1 week of By next For urban 100% and hilly resolution 100% within 7 100% within 60 ≤5 working areas: ≤ 8 Hrs ≥ 55% ≥ 75 % ≤ 0.5% ≤ 0.1% ≤ 0.1% within 4 ≥ 95% ≥ 90% areas: of days days day: ≥ 90% ≥ 100% weeks ≥ 100% complaint 1 A&N BSNL 3.31 91.40% 96.21% 98.60% 6.90 64.83% NA NR NR NA NR NR 100.00% 95.00% 98.31% NR 2 AP Bharti 2.07 94.69% 100.00% NA 3.21 94.49% NA 0.00% 0.03% NA 100.00% 100.00% 100.00% 91.81% 98.52% 100.00% 3 AP BSNL 3.90 95.53% 99.43% 99.55% 7.66 71.27% NA NR 0.00% 0.26% NR 100.00% 96.45% 78.67% 100.00% NR 4 AP RCOM 0.35 100.00% 100.0% NA 0:49 NR 86.74% NIL 0.01% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 5 AP TTSL 3.65 93.72% 99.65% 99.73% 6.04 93.97% NA 0.00% 0.09% NA 100.00% 100.00% 98.23% 94.16% 100.00% 100.00% 6 ASM BSNL 3.73 96.02% 100.00% 100.00% 3.51 70.20% NA NR 0.01% NA NR NR 96.37% 95.33% 91.01% NR 7 ASM TTSL 0.00 NR NR NR 0.00 86.00% NA 0.00% 0.00% NA NR NR 95.65% 93.51% NA 0.00% 8 BR BSNL 3.05 94.80% 99.72% 100.00% 6.66 72.13% NA NR 0.00% NA NR NR 95.98% 95.67% 96.88% NR 9 BR RCOM 0.00 NA NA NA 0.00 NR 96.82% NIL NIL NA NIL NIL 97.21% 92.66% 100.00% 100.00% 10 BR TTSL 1.86 92.74% 100.00% 100.00% 4.79 83.87% NA 0.00% 0.02% NA 100.00% NR 98.25% 94.67% 100.00% 0.00% 11 CH BSNL 2.79 98.14% 100.00% 100.00% 7.00 83.66% NA NR 0.68% NA 100.00% NR 96.67% 90.33% 100.00% NR 12 CH RCOM 0.20 100.00% 100.00% NA 0:52 NR 86.82% NIL 0.03% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 13 CH TTSL 0.12 93.24% 93.24% 94.59% 8.82 100.00% NA 0.00% 0.03% NA 100.00% 100.00% 98.45% 93.00% 100.00% 0.00% CHATTI 14 BSNL 4.21 96.95% 99.62% 100.00% 5.88 70.58% NA NR 0.00% NA NR NR 95.52% 92.67% 100.00% NR SGARH 15 DEL MTNL 9.22 79.43% 89.88% NA 28032 7.91 55.66% NR 0.00% 0.03% NA 89.23% NR 99.31% 99.14% 89.55% 100.00% 16 DEL Bharti 1.89 93.61% 100.00% NA 6.37 95.14% NA 0.00% 0.03% NA 100.00% 100.00% 99.68% 86.62% 98.85% 100.00% 17 DEL RCOM 0.20 100.00% 100.00% NA 0:20 NR 89.75% NIL 0.02% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 18 DEL TTSL 0.21 97.14% 100.00% 100.00% 5.11 98.67% NA 0.00% 0.03% NA 100.00% 100.00% 98.52% 92.20% 100.00% 0.00% 19 GJ Bharti 1.33 97.15% 100.00% NA 3.80 93.38% NA 0.00% 0.02% NA 100.00% 100.00% 99.99% 92.49% 99.51% 100.00% 20 GJ BSNL 5.35 93.12% 98.70% 99.98% 5.34 68.62% NA NR NR DNF NR 100.00% 96.06% 51.14% 100.00% NR 21 GJ RCOM 0.60 100.00% 100.00% NA 0:24 NR 85.18% NIL 0.02% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 22 GJ TTSL 2.14 98.25% 99.84% 99.84% 3.15 57.80% NA 0.00% 0.04% NA 100.00% 100.00% 98.47% 92.99% 100.00% 100.00%

106

Annexure 4.2 (Contd.)

23 HP BSNL 6.30 92.14% 97.58% 99.94% 6.73 69.10% NA 0.03% NR NA 100.00% 100.00% 90.14% 83.67% 99.57% NR 24 HP RCOM 0.00 NA NA NA 0.00 NR 81.48% NIL NIL NA NIL NIL 97.21% 92.66% 100.00% 100.00% Not Not Not 25 HP TTSL 0.00 NR NR NR 0.00 0.00% NA NR NR 97.80% 95.68% NA 0.00% launched launched launched 26 HR Bharti 2.22 99.20% 100.00% NA 4.42 95.59% NA 0.00% 0.02% NA 100.00% 100.00% 99.10% 86.49% 99.06% 100.00% 27 HR BSNL 4.72 98.07% 100.00% 100.00% 6.46 78.26% NA NR 0.03% NA 100.00% NR 94.16% 67.67% 100.00% NR 28 HR RCOM 0.00 NA NA NA 0.00 NR 85.77% NIL NIL NA NIL NIL 97.21% 92.66% 100.00% 100.00% 29 HR TTSL 0.04 100.00% 100.00% 100.00% 4.79 99.90% NA 0.00% 0.02% NA 100.00% NR 97.75% 94.07% 100.00% 0.00% 30 J&K BSNL 5.67 81.42% 92.44% 85.41% 7.12 65.44% NA NR NR NA NR NR 92.47% 82.00% 96.22% NR 31 J&K TTSL 0.00 NR NR NR 0.00 99.65% NA 0.00% 0.00% NA NR NR 95.26% 95.24% NA 0.00% 32 JHAR BSNL 2.83 95.98% 100.00% 100.00% 5.92 71.56% NA NR 0.02% NA NR NR 96.37% 95.33% 100.00% NR 33 KOL Bharti 1.94 97.81% 100.00% NA 4.75 98.45% NA 0.00% 0.01% NA 100.00% 100.00% 99.88% 86.29% 99.11% 100.00% 34 KOL BSNL 12.12 35.20% 46.25% 0.00% 9.32 59.99% NA NR NR NA NR NR 96.93% 96.67% 31.90% NR 35 KOL RCOM 0.60 100.00% 100.00% NA 0:23 NR 83.95% NIL 0.03% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 36 KOL TTSL 1.11 91.07% 99.70% 99.70% 6.15 94.05% NA 0.00% 0.02% NA 100.00% 100.00% 97.63% 92.10% 100.00% 0.00% 37 KR BSNL 7.32 71.56% 87.52% 87.49% 16.12 73.48% NA NR 0.00% 0.00% 100.00% NR 95.92% 95.67% 96.15% NR 38 KR Bharti 1.16 96.96% 100.00% NA 2.62 93.20% NA 0.00% 0.03% NA 100.00% 100.00% 100.00% 97.18% 98.54% 100.00% 39 KR RCOM 0.41 100.00% 100.00% NA 0:35 NR 84.04% NIL 0.02% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 40 KR TTSL 0.14 100.00% 100.00% 100.00% 4.16 97.07% NA 0.00% 0.01% NA 100.00% 100.00% 98.33% 91.65% NA 0.00% 41 KTK Bharti 2.46 92.76% 100.00% NA 3.60 92.77% NA 0.00% 0.06% NA 100.00% 100.00% 100.00% 92.35% 91.57% 100.00% 42 KTK BSNL 4.32 93.45% 96.27% 99.76% 6.91 71.44% NA NR NR DNF NR NR 95.26% 80.33% 99.99% NR 43 KTK RCOM 0.16 100.00% 100.00% NA 0:42 NR 84.15% NIL 0.01% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 44 KTK TTSL 0.37 93.00% 99.56% 99.56% 5.59 84.61% NA 0.00% 0.02% NA 100.00% 100.00% 98.45% 92.48% 100.00% 0.00% 45 MH Bharti 1.17 99.34% 100.00% NA 2.56 90.59% NA 0.00% 0.06% NA 100.00% 100.00% 100.00% 92.70% 99.64% 100.00% 46 MH BSNL 7.06 57.11% 74.77% 98.85% 7.78 56.35% NA NR 0.01% 0.00% 76.00% NR 92.53% 41.00% 98.63% NR 47 MH RCOM 0.25 100.00% 100.00% NA 0:17 NR 87.60% NIL 0.03% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 48 MP Bharti 4.81 98.50% 100.00% NA 3.24 87.31% NA 0.00% 0.07% NA 100.00% 100.00% 99.77% 85.36% 99.57% 100.00% 49 MP BSNL 3.40 96.57% 100.00% 100.00% 3.47 71.19% NA NR 0.00% 0.04% NR NR 95.76% 92.67% 100.00% NR 50 MP RCOM 0.67 100.00% 100.00% NA 1:52 NR 88.78% NIL 0.04% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 51 MP TTSL 0.28 93.10% 100.00% 100.00% 5.09 100.00% NA 0.00% 0.02% NA 100.00% 100.00% 98.09% 93.30% NA 0.00% 52 MUM Bharti 0.51 98.21% 100.00% NA 3.93 77.30% NA 0.00% 0.01% NA 100.00% 100.00% 99.99% 91.78% 99.67% 100.00% 53 MUM MTNL 7.51 90.10% 95.98% NA 15.23 57.45% 75.70% 0.00% 0.03% NA 100.00% 100.00% 97.12% 97.12% 95.41% 100.00% 54 MUM RCOM 0.18 100.00% 100.00% NA 1:33 NR 84.27% NIL 0.04% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 55 MUM TTSL 1.29 95.08% 100.00% 100.00% 5.49 98.37% NA 0.00% 0.08% NA 100.00% 100.00% 99.12% 93.19% 100.00% 100.00% 56 NE TTSL 0.00 NR NR NR 0.00 86.32% NA 0.00% 0.00% NA NR NR 100.00% 92.86% NA 0.00% 57 NE-I BSNL 4.02 95.80% 99.09% 99.26% 7.38 63.79% NA NR 0.02% NA NR NR 97.33% 96.33% 83.60% NR 58 NE-II BSNL 3.03 96.24% 99.57% 99.96% 6.04 60.95% NA NR 0.04% NA NR NR 95.56% 98.33% 100.00% NR 59 OR BSNL 4.95 94.50% 100.00% 99.99% 6.47 64.60% NA NR 0.00% NA 100.00% 100.00% 96.04% 94.67% 97.45% NR 60 OR RCOM 0.00 NA NA NA 0.00 NR 90.97% NIL NIL NA NIL NIL 97.21% 92.66% 100.00% 100.00% 61 OR TTSL 1.10 91.53% 100.00% 100.00% 3.74 99.98% NA 0.00% 0.04% NA 100.00% NR 98.60% 94.48% 100.00% 0.00%

107

Annexure 4.2 (Contd.)

62 PB Bharti 2.44 97.25% 100.00% NA 5.24 95.50% NA 0.00% 0.02% NA 100.00% 100.00% 99.10% 85.16% 99.06% 100.00% 63 PB BSNL 3.74 93.89% 99.87% 99.97% 5.27 70.59% NA NR 0.00% NA NR 100.00% 92.73% 87.00% 100.00% NR 64 PB RCOM 0.57 100.00% 100.00% NA 0:48 NR 92.78% NIL 0.02% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 65 PB HFCL 4.34 92.02% 99.83% 0.00% 8.56 55.71% NA 0.00% 0.02% NA 100.00% 100.00% 100.00% 94.00% 100.00% 100.00% 66 PB TTSL 0.44 90.48% 96.83% 96.83% 7.48 76.79% NA 0.00% 0.04% NA 100.00% 100.00% 98.23% 93.89% 100.00% 0.00% 67 RJ Bharti 2.10 97.21% 100.00% NA 4.30 90.11% NA 0.00% 0.01% NA 100.00% 100.00% 99.88% 85.64% 99.36% 100.00% 68 RJ BSNL 4.36 96.75% 100.00% 100.00% 5.74 76.07% NA NR NR NA NR NR 92.80% 53.67% 100.00% NR 69 RJ RCOM 0.50 100.00% 100.00% NA 1:57 NR 93.28% NIL 0.04% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% Sistem 70 RJ 2.57 95.00% 99.90% 100.00% 5.58 91.26% NA NIL 0.04% NA 100.00% 100.00% 97.00% 92.00% 100.00% 100.00% a 71 RJ TTSL 0.00 NR NR NR 0.00 100.00% NA 0.00% 0.00% NA NR 100.00% 98.54% 93.24% NA 0.00% 72 ROM TTSL 1.19 91.73% 99.81% 99.85% 7.20 98.11% NA 0.00% 0.04% NA 100.00% 100.00% 98.38% 92.89% 100.00% 100.00% 73 TN Bharti 3.07 92.84% 100.00% NA 3.94 93.49% NA 0.00% 0.07% NA 100.00% 100.00% 99.99% 94.84% 98.08% 100.00% 74 TN BSNL 2.83 97.01% 99.94% 100.00% 4.67 83.31% NA NR NR NA NR NR 96.04% 86.00% 100.00% NR 75 TN RCOM 0.55 100.00% 100.00% NA 1:47 NR 86.63% NIL 0.02% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% Not Not Not 76 TN TTSL 0.11 100.00% 100.00% 100.00% 2.86 0.02% NA 100.00% 100.00% 98.45% 93.00% NA 0.00% launched launched launched 77 UP-E Bharti 2.82 97.84% 100.00% NA 4.87 94.04% NA 0.00% 0.04% NA 100.00% 100.00% 100.00% 85.86% 98.83% 100.00% 78 UP-E BSNL 3.57 95.23% 99.70% 99.98% 5.87 75.17% NA NR 0.00% NA NR NR 91.84% 62.33% 100.00% NR 79 UP-E RCOM 0.78 100.00% 100.00% NA 3:42 NR 94.03% NIL 0.05% NA 100.00% 100.00% 97.21% 92.66% 100.00% 100.00% 80 UP-E TTSL 1.21 91.01% 100.00% 100.00% 6.40 99.63% NA 0.00% 0.03% NA 100.00% 100.00% 98.28% 92.96% NA 0.00% 81 UP-W Bharti 2.04 95.66% 100.00% NA 5.45 96.96% NA 0.00% 0.02% NA 100.00% 100.00% 100.00% 86.12% 99.32% 100.00% 82 UP-W BSNL 4.57 96.47% 99.43% 99.74% 5.81 75.33% NA NR NR 0.09% NR NR 93.87% 64.00% 100.00% 100.00% 83 UP-W RCOM 0.00 NA NA NA 0.00 NR 88.07% NIL NIL NA NIL NIL 97.21% 92.66% 100.00% 100.00% 84 UP-W TTSL 0.03 100.00% 100.00% 100.00% 1.09 100.00% NA 0.00% 0.00% NA NR 100.00% 97.52% 92.94% NA 0.00% 85 UTT BSNL 5.54 89.06% 96.32% 99.78% 4.85 66.86% NA NR NR NA NR NR 92.11% 85.67% 99.66% NR 86 WB BSNL 5.65 89.43% 93.11% 97.80% 8.84 49.97% NA NR 0.03% NA NR NR 95.24% 87.67% 85.92% 100.00% 87 WB RCOM 0.00 NA NA NA 0.00 NR 83.08% NIL NIL NA NIL NIL 97.21% 92.66% 100.00% 100.00% Not Not Not 88 WB TTSL 0.00 NR NR NR 0.00 0.00% NA NR NR 98.26% 92.82% NA 0.00% launched launched launched

Benchmark not met NR - Data Not Reported NA - Not Applicable

108

Annexure 4.3: Quality of Service Performance of Broadband Service Providers

Performance Monitoring Report on Quality of Service of Broadband Service Providers for Quarter Ending September, 2012

Service Response Time to the Faults Repair Billing Performance Bandwidth utilisation/throughput Packet Loss Network latency (for wired broadband access) Provisioning Customer for assistance

No. of No. of Intra Upstream network % User reference links for %age of %age of cases links International point at ISP User reference %age of calls %age of calls International Broadband Packet loss User reference Sl. No. Service Operators connections % of faults %age of billing to whom refund having bandwidth Service Gateway node point at ISP % of faults answered by answered by connectivity Connection (for wired point at provided within repaired by %age of bills complaints of deposits is Bandwidth utilization availability to Gateway node to repaired within 3 Rent Rebate operator (Voice operator (Voice having Speed available broadband POP/ISP 15 days of next working disputed resolved made within 60 utilisation during peak /uptime (for all International International working day to voice) to voice) within bandwidth (download) from access) in Gateway node registration of day (>90%) within 4 weeks days of >90% hours (TCBH) users) in %age nearest NAP nearest NAP port within 60 sec 90 sec utilisation ISP node to user %age to IGSP/NIXI demand closures during (Enclose port abroad abroad (satellite) >90% during peak hours MRTG) <90% (terrestrial) peak hours (TCBH) (TCBH)

100% within 100% >90% >99% in nos. <2% 100% >60% >80% 0 0 <90% >80% >98% <1% <120 ms <350 ms <800 ms 60 days 1 BSNL 1.1 Andhra Pradesh 100.00% 97.00% 99.60% 139 0.00% 100.00% 100.00% 87.90% 94.90% 94.00% 99.90% 1.2 Assam 100.00% 92.00% 99.20% 0 0.00% 100.00% 100.00% 84.70% 95.00% 95.80% 98.70% 1.3 Bihar 100.00% 94.00% 98.80% 0 0.00% 100.00% 100.00% 100.00% 100.00% 87.80% 99.90% 1.4 Chhattisgarh 100.00% 95.00% 99.40% 341 0.00% 100.00% 100.00% 78.70% 87.40% 92.50% 99.60% 1.5 Chennai 100.00% 94.70% 100.00% 0 0.00% 100.00% 100.00% 96.60% 100.00% 91.00% 100.00% 1.6 Gujrat 100.00% 94.30% 99.90% 131 0.00% 100.00% 100.00% 83.10% 90.40% 90.30% 99.70% 1.7 Haryana 99.99% 94.50% 100.00% 529 0.00% 100.00% 100.00% 81.30% 89.40% 88.50% 99.80% 1.8 Himachal Pradesh 100.00% 92.20% 99.80% 7 0.00% 100.00% 100.00% 83.50% 92.60% 86.20% 99.80% 1.9 Jammu & Kashmir 100.00% 94.90% 97.20% 0 0.00% 100.00% 100.00% 72.50% 81.10% 89.50% 99.30% 1.10 Jharkhand 100.00% 97.50% 100.00% 38 0.00% 100.00% 100.00% 84.10% 92.40% 96.30% 99.60% 1.11 Karnataka 98.53% 78.40% 87.40% 789 0.01% 99.98% 99.80% 88.80% 95.30% 94.40% 99.90% 1.12 Kerala 88.20% 31.20% 65.40% 0 0.00% 98.60% 100.00% 77.40% 89.60% 87.50% 99.60% 1.13 Kolkata 100.00% 93.50% 99.80% 0 0.00% 100.00% 100.00% 74.70% 89.70% 86.70% 99.90% 0 0 81.30% 0.50% 36.7 234 0 1.14 Maharashtra 100.00% 98.00% 100.00% 12193 0.00% 100.00% 100.00% 98.70% 100.00% 100.00% 99.80% 1.15 Madhya Pradesh 100.00% 95.00% 100.00% 7 0.01% 100.00% 100.00% 89.00% 93.30% 92.10% 99.90% 1.16 North East I 100.00% 93.60% 100.00% 534 0.00% 100.00% 100.00% 74.70% 88.10% 90.60% 99.60% 1.17 North East II 100.00% 94.80% 100.00% 0 0.00% 100.00% 100.00% 92.80% 96.30% 89.70% 99.40% 1.18 Orissa 100.00% 94.80% 100.00% 224467 0.00% 100.00% 100.00% 86.20% 97.50% 92.90% 99.60% 1.19 Punjab 100.00% 95.60% 99.50% 247 0.00% 100.00% 100.00% 81.40% 92.50% 90.70% 99.80% 1.20 Rajasthan 100.00% 96.80% 100.00% 0 0.00% 100.00% 100.00% 88.00% 95.40% 90.50% 99.80% 1.21 Tamil Nadu 100.00% 95.40% 100.00% 5 0.00% 100.00% 100.00% 94.30% 97.90% 96.50% 99.90% 1.22 Uttaranchal 100.00% 94.70% 100.00% 0 0.00% 100.00% 100.00% 90.80% 97.40% 95.70% 99.40% 1.23 UP East 100.00% 91.70% 99.90% 423 0.00% 100.00% 100.00% 86.20% 93.40% 93.90% 99.80% 1.24 UP West 100.00% 94.40% 99.50% 30 0.00% 99.80% 99.90% 77.80% 88.00% 93.00% 99.80% 1.25 West Bengal 88.60% 84.10% 94.80% 89 0.00% 100.00% 100.00% 86.50% 95.60% 91.80% 99.50% 1.26 A&N 80.50% 88.80% 100.00% 0 0.00% 100.00% 100.00% 95.00% 100.00% 30.00% 100.00% 2 MTNL 2.1 Delhi 94.50% 77.29% 93.17% 18315 0.12% 98.56% 100.00% 99.80% 99.90% 0 1 84.67% 95.00% 99.80% C/DNF C/DNF C/DNF NA 2.2 Mumbai 87.59% 80.83% 91.16% 29050 0.007% 100.00% NA 66.95% 69.03% 0 0 87.21% 80.00% 98.00% 1.00% 70 350 NA 3 Bharti Airtel Ltd. 3.1 Andhra Pradesh 100.00% 90.78% 99.85% 4 0.06% 100.00% 100.00% 92.00% 95.00% 0 0 0.57% 98.63% 99.99% 0.00% 64 272.67 NA 3.2 Delhi 100.00% 93.16% 99.20% 276 0.04% 100.00% 100.00% 82.00% 86.00% 0 0 0.72% 100.00% 99.99% 0.00% 29 2 NA 3.3 Gujarat 100.00% 96.24% 99.70% 14 0.02% 100.00% 100.00% 90.00% 94.00% 0 NA NA 100.00% 100.00% 0.00% 50 62.33 NA 3.4 Haryana 100.00% 97.04% 99.80% 1 0.06% 100.00% 100.00% 82.00% 86.00% 0 NA NA 100.00% 100.00% 0.00% 36 2 NA 3.5 Karnataka 100.00% 91.96% 99.99% 2 0.12% 100.00% 100.00% 91.00% 96.00% 0 0 0.56% 98.27% 99.99% 0.00% 80 282 NA

109

Annexure 4.3 (Contd.)

3.6 Kerala 100.00% 95.49% 99.79% 2 0.04% 100.00% 100.00% 97.00% 98.00% 0 NA NA 98.14% 100.00% 0.00% 102 320 NA 3.7 Kolkata 100.00% 96.89% 99.79% 5 0.02% 100.00% 100.00% 83.00% 88.00% 0 0 0.52% 100.00% 100.00% 0.00% 29 1.67 NA 3.8 Madhya Pradesh & CG 100.00% 99.16% 99.93% 17 0.05% 100.00% 100.00% 81.00% 86.00% 0 0 0.44% 98.76% 99.97% 0.00% 75 77 NA 3.9 Maharashtra 100.00% 99.09% 99.82% 8 0.06% 100.00% 100.00% 92.00% 95.00% 0 NA NA 100.00% 99.99% 0.00% 44 62.33 NA 3.10 Mumbai 100.00% 98.77% 99.83% 16 0.02% 100.00% 100.00% 92.00% 96.00% 0 0 0.55% 100.00% 99.96% 0.00% 36 62.33 NA 3.11 Punjab 100.00% 98.33% 99.78% 8 0.03% 100.00% 100.00% 81.00% 85.00% 0 0 0.53% 100.00% 99.98% 0.00% 27 7 NA 3.12 Rajasthan 100.00% 99.36% 99.96% 1 0.01% 100.00% 100.00% 82.00% 85.00% 0 NA NA 100.00% 99.97% 0.00% 26 87.67 NA 3.13 Tamilnadu 100.00% 92.68% 99.99% 3 0.11% 100.00% 100.00% 95.00% 98.00% 0 0 0.89% 104.00% 99.99% 0.00% 90 337 NA 3.14 UP - East 100.00% 99.17% 100.00% 0 0.04% 100.00% 100.00% 82.00% 86.00% 0 NA NA 100.00% 99.99% 0.00% 11 2 NA 3.15 UP - West 100.00% 96.60% 99.43% 4 0.03% 100.00% 100.00% 82.00% 86.00% 0 NA NA 100.00% 99.98% 0.00% 29 2 NA 4 Hathway 4.1 Andhra Pradesh 100.00% 97.00% 100.00% 350 1.93% 100.00% 100.00% 92.00% 97.00% 0 0 86.00% 85.00% 99.55% 0.98% 115 320 NA 4.2 Delhi 100.00% 97.00% 99.00% 83 1.83% 100.00% 100.00% 89.00% 92.00% 0 0 72.00% 85.00% 98.00% 1.00% 115 325 NA 4.3 Gujarat 100.00% 88.00% 97.54% 0 0.00% DNF DNF DNF DNF 0 0 87.00% 85.00% 96.00% 0.98% 115 340 NA 4.4 Haryana 0.00% 100.00% 100.00% 0 0.00% NA NA DNF DNF 0 DNF NA 85.00% 100.00% 0.97% 115 315 NA 4.5 Karnataka 100.00% 90.00% 100.00% 614 1.87% 100.00% 100.00% 82.00% 87.00% 0 0 87.00% 85.00% 100.00% 0.98% 115 340 NA 4.6 Maharashtra 100.00% 91.00% 98.00% 2439 1.02% 100.00% 100.00% 88.00% 93.00% 0 0 86.00% 85.00% 99.00% 0.98% 110 300 NA 4.7 Punjab 100.00% 96.00% 99.00% 22 1.69% 100.00% 100.00% 98.00% 99.00% 0 0 65.00% 85.00% 99.32% 0.98% 115 310 NA 4.8 Goa 100.00% 92.00% 99.00% 0 0.00% NA DNF 90.00% 98.00% 0 0 88.00% 85.00% 99.00% 0.98% 115 250 NA 4.9 Uttar Pradesh 100.00% 98.00% 99.00% 0 1.21% 100.00% 100.00% DNF DNF NR NA 74.00% 85.00% 99.00% DNF 115 281 NA 4.10 Chhatisgarh 100.00% 99.00% 100.00% 7 1.50% 100.00% 100.00% 99.00% NA 0 0 70.00% 85.00% 100.00% 33.32% 115 328 NA 5 SIFY All India 96.27% 47.00% 36.00% 1203 NA NA NA 89.92% 92.89% 0 0 83.00% 0.00% 100.00% 0.00% 40 258 NR Quadrant Televentures 6 Ltd.(Formerly HFCL Infotel Ltd.) Punjab 99.94% 95.08% 99.71% 21 0.02% 100.00% 100.00% 75.00% 82.00% Nil Nil 81.30% 100.00% 99.90% 0.00% 90 310 NA Tata Teleservices 7 (Maharashtra) Ltd.

Maharashtra & Goa 94.00% 92.28% 100.00% 0 0.83% 100.00% 0.00% 89.49% 94.00% 0 0 71.00% 92.27% 99.88% 0.00% 32 213 NA

8 Beam Cables

Hyderabad 100.00% 83.33% 99.00% 2480 2.00% 100.00% NA 55.33% 67.33% 0 0 62.20% 80.00% 99.00% 1.00% 100 300 NA 9 Alliance Broadband Kolkata 100.00% 99.00% 100.00% 0 1.09% 100.00% NA 98.00% 99.00% 7 0 DNF DNF 99.00% 1.00% NA NA NA Broadband Pacenet 10 India Private Ltd.

10.1 Mumbai 100.00% 93.00% 100.00% 12 NR 100.00% NA 72.00% 87.00% 0 0 66.00% DNF 99.00% 1.00% 50 280 NA 10.2 Mumbai-Pune 100.00% 91.00% 100.00% 19 0.00% 100.00% NA 68.00% 83.00% 0 0 85.00% DNF 99.00% 1.00% 50 280 NA 10.3 All India 100.00% 91.00% 99.50% 20 0.00% NA NA 72.00% 86.00% 0 0 80.00% DNF 99.00% 1.00% 75 310 NA 10.4 Madhya Pradesh 100.00% 92.00% 100.00% 0 0.00% 100.00% NA 74.00% 92.00% 0 0 69.00% DNF 99.00% 1.00% 50 280 NA 10.5 Gujarat 100.00% 91.00% 100.00% 8 0.00% 100.00% NA 79.00% 95.00% 0 0 75.00% DNF 99.00% 1.00% 50 280 NA 10.6 Rajasthan 100.00% 92.00% 100.00% 0 0.00% NA NA 85.00% 93.00% 0 0 53.33% DNF 99.00% 1.00% 50 280 NA 10.7 Andhra Pradesh 100.00% 90.00% 99.00% 27 2.00% 100.00% NA 75.00% 84.00% 0 0 77.46% DNF 99.00% 1.00% 50 280 NA Tikona Digital 11 Networks All India 87.99% 93.84% 99.94% 328 0.44% 100.00% 100.00% 43.36% 48.30% 0 0 88.36% 93.36% 99.20% NR NR NR NR Asianet Satellite 12 Communications Ltd.

Kerala 100.00% NR NR NR 1.70% 100.00% 100.00% NR NR 0 0 67.50% 90.00% 99.56% 1.00% 50 270 NA

110

Annexure 4.3 (Contd.)

Zylog 13 Systems(India)Ltd. 13.1 All Circles 100.00% 95.00% 99.00% 144 NR 100.00% 100.00% NR 100.00% NR 0 78.00% 90.00% 99.61% NA 44 300 NA 13.2 ROTN 100.00% 95.00% 99.00% 25 NR 100.00% 100.00% NR 100.00% 0 0 83.00% 90.00% 99.60% NA 44 300 NA 13.3 Chennai 100.00% 92.00% 99.00% 38 NR 100.00% 100.00% NR 100.00% 0 0 88.00% 90.00% 99.40% NA 44 300 NA 13.4 Andhra Pradesh 100.00% 96.00% 99.00% 17 NR 100.00% 100.00% NR 100.00% 0 0 85.00% 90.00% 99.50% NA 44 300 NA 13.5 Karnataka 100.00% 94.00% 99.00% 77 NR 100.00% 100.00% NR 100.00% 0 0 85.00% 90.00% 99.70% NA 44 300 NA 13.6 Punjab 100.00% 98.00% 100.00% 15 NR 100.00% 100.00% NR 100.00% 0 0 85.00% 90.00% 99.60% NA 44 300 NA 13.7 Gujarat 100.00% 100.00% 100.00% 3 NR 100.00% 100.00% NR 100.00% 0 0 87.00% 90.00% 99.70% NA 44 300 NA 13.8 Rajasthan 100.00% 98.00% 100.00% 6 NR 100.00% 100.00% NR 100.00% 0 0 85.00% 90.00% 99.57% NA 44 300 NA 13.9 Haryana 100.00% 100.00% 100.00% 1 NR 100.00% 100.00% NR 100.00% 0 0 85.00% 90.00% 99.60% NA 44 300 NA 13.10 Goa 100.00% 100.00% 100.00% 0 NR 100.00% 100.00% NR 100.00% 0 0 54.00% 90.00% 99.60% NA 44 300 NA Induslnd Media & Communications Ltd. 14 (Broadband Division)

All India 100.00% 97.00% 99.00% 13 0.00% 100.00% DNF 100.00% 100.00% 0 0 75.62% 80.00% 96.00% 1.00% 45 260 NA Rajesh Multichannel 15 Pvt. Ltd.

Mumbai 100.00% 98.00% NR Nil 0.00% 100.00% NA 92.00% 87.00% DNF Nil 86.00% NR 99.00% NR NR NR NR Chandranet Pvt. Ltd. 16 Gujarat 100.00% 91.90% 99.93% 83 NR 100.00% 100.00% 84.04% 94.10% 0 0 83.00% 97.00% 98.00% NR NR NR NR Gujarat Telelink Pvt. 17 Ltd. Gujarat 100.00% 97.00% 99.00% 85 0.55% 100.00% NA 96.00% 99.00% NA 0 88.67% 89.00% 99.51% 0.00% 11 300 NA Syscon Infoway Pvt 18 Ltd. Mumbai 100.00% 98.00% 100.00% 0 0.00% 100.00% 100.00% 96.00% 93.00% 0 0 84.00% 99.00% 98.00% 0.00% 10 250 NR 19 D-Vois Broadband All India 100.00% 93.98% 99.53% NR 117.00% DNF DNF 98.00% 99.00% 0 0 0.00% 90.00% 100.00% 0.10% C/DNF C/DNF C/DNF Wish Net Private Ltd 20

20.1 West Bengal 100.00% 98.92% 100.00% 0 1.22% 100.00% NA 81.00% 97.67% 0 0 62.75% DNF 99.00% 1.00% NA NA NA 20.2 Kolkata 100.00% 98.92% 100.00% 0 0.07% 100.00% NA 81.00% 97.67% 0 0 77.31% DNF 99.00% 1.00% NA NA NA Tata 21 Communications

21.1 Andhra Pradesh 100.00% 99.00% 100.00% 0.00% 100.00% 100.00% 99.00% 21.2 Assam NR 100.00% 100.00% 0.00% 100.00% NA 100.00% 21.3 Delhi & NCR 100.00% 99.00% 100.00% 0.00% 100.00% 100.00% 99.00% Gujarat & Daman & 21.4 Du 100.00% 99.00% 100.00% 0.00% 100.00% 100.00% 99.00% 21.5 Haryana NR 99.00% 100.00% 0.00% 100.00% NA 100.00% 21.6 Himachal Pradesh NR 90.00% 100.00% 0.00% 100.00% NA 100.00% 21.7 Jammu & Kashmir NR 100.00% 100.00% 0.00% 100.00% NA 100.00% 21.8 Karnataka 100.00% 99.00% 100.00% 0.00% 100.00% 100.00% 100.00% Kerala & Lakshadweep 21.9 100.00% 95.00% 99.00% 0.00% 100.00% 100.00% 98.00%

Madhya Pradesh & 21.10 Chhattisgarh 100.00% 99.00% 100.00% 0.00% 100.00% NA 99.00% 463 87.67% 91.00% DNF 0 51.20% 80.00% 1.00% 50 245 NA 21.11 Maharashtra & Goa 100.00% 98.00% 100.00% 0.00% 100.00% 100.00% 99.00% 21.12 Mumbai 100.00% 94.00% 99.00% 0.00% 100.00% 100.00% 99.00% 21.13 North Eastern NR 100.00% 100.00% 0.00% 100.00% NA 100.00% 21.14 Orissa NR 100.00% 100.00% 0.00% 100.00% NA 100.00% 21.15 Punjab 0.00% 99.00% 100.00% 0.00% 100.00% 100.00% 100.00% 21.16 Rajasthan NR 99.00% 100.00% 0.00% 100.00% 100.00% 100.00% Tamil Nadu & 21.17 Pondicherry 100.00% 96.00% 99.00% 0.00% 100.00% 100.00% 98.00% 21.18 Uttar Pradesh - East 100.00% 99.00% 100.00% 0.00% 100.00% NA 100.00% 21.19 Uttar Pradesh -West NR 99.00% 99.00% 0.00% 100.00% NA 99.00% 21.20 West Bengal NR NA NA NA NA NA 100.00% 21.21 Kolkata 100.00% 97.00% 99.00% 0.00% 100.00% 100.00% 98.00% 21.22 Bihar & Jharkhand 100.00% 97.00% 100.00% 0.00% 100.00% NA 100.00%

111

Annexure 4.3 (Contd.)

Ortel 22 Communications Orissa 100.00% 91.00% 100.00% NR NA NA NA 100.00% 100.00% 0 0 78.00% 94.33% 99.47% 0.00% 58 158 NA

Reliance 23 Communications All India 100.00% 100.00% 100.00% NA 0.14% 100.00% 100.00% 92.00% 93.00% 0 0 57.31% 94.00% 99.64% 0.36% DNF DNF DNF

You Broadband 24

24.1 All India NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 24.2 Maharashtra NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 24.3 Gujarat NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 24.4 Karnataka NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 24.5 Tamilnadu NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 24.6 Haryana NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 24.7 Andhra Pradesh NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Spectranet 25

All India 100.00% 99.00% 99.90% 0 0.00% 0.00% 0.00% 99.90% 99.90% 0 0 73.00% 80.00% 99.00% 1.00% DNF DNF DNF

Five Networks 26

All India 100.00% 99.50% 100.00% NA NR 100.00% 100.00% NA NA NA 0 NR 97.17% 98.00% 1.00% NA 269 NA

Vasai Cables 27

Mumbai(Kalyan SSA) 100.00% 92.83% 99.54% 0 0.53% 100.00% NA 65.28% 81.90% 0 0 80.00% 80.00% 99.82% 1.00% 4 255 NR

Softeng Computers new name is Nivyah Infrastructure & 28 Telecom Services Ltd.

All India 100.00% 100.00% 100.00% Nil NR 100.00% 100.00% 93.00% 99.00% 0 0 0.00% 95.00% 99.00% 0.10% 50 253 NA

Noida Software 29 Technology All India 100.00% 100.00% NA Nil NA NA NA 80.00% 100.00% 119 NA NA 98.00% 99.14% 1.00% 30 250 NA

Meghbela Cable & 30 Broadband All India 100.00% 100.00% 0.00% 0 0.00% 0.00% 0.00% 100.00% 100.00% 2 0 0.00% NR 99.90% 0.33% 60 NR NR

Atria Convergence 31 Tech Karnataka NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR

Honesty Net 32 Solutions Mumbai NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR

Home Systems 33

Mumbai 99.00% 96.00% 99.99% NA 0.00% 0.00% 0.00% 69.33% 90.66% 0 1 80.00% 95.00% 98.00% 0.01% 50 295 NA

C/DNF= Complied the parameter DNF = Data not as per Format NR = Data not reported by the Service Provider NA = Not Applicable but Data is not in the required format

112

Annexure 5.1: A -la-carte rates of pay channels for non-CAS areas, as reported to TRAI by the respective Broadcasters

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 1 M/s Media 1 Zee TV 13.88 As on 01.12.2007, the rate of the channel was Rs. Pro Enterprise 12.97. India Private Limited Reported revised rate of Rs. 13.88 w.e.f. 01.01.2009. 2 Zee Cinema 13.88 As on 01.12.2007, the rate of the channel was Rs. 12.97

Reported revised rate of Rs. 13.88 w.e.f. 01.01.2009. 3 Cartoon Network 13.37 As on 01.12.2007, the rate of the channel was Rs. 12.50

Reported revised rate of Rs. 13.37 w.e.f. 01.01.2009. 4 Zee Marathi 08.56 As on 01.12.2007, the rate of the channel was Rs. 8.00

Reported revised rate of Rs. 08.56 w.e.f. 01.01.2009. 5 Zee News 08.02 As on 01.12.2007, the rate of the channel was Rs. 7.50

Reported revised rate of Rs. 08.02 w.e.f. 01.01.2009. 6 CNN 01.60 As on 01.12.2007, the rate of the channel was Rs. 1.50

Reported revised rate of Rs. 01.60 w.e.f. 01.01.2009. 7 Zee Café 08.56 As on 01.12.2007, the rate of the channel was Rs. 8.00

Reported revised rate of Rs. 08.56 w.e.f. 01.01.2009. 8 Zee Studios 07.49 As on 01.12.2007, the rate of the channel was Rs. 7.00

Reported revised rate of Rs. 07.49 w.e.f. 01.01.2009. 9 Zee Bangla 08.67 As on 01.12.2007, the rate of the channel was Rs. 8.10

Reported revised rate of Rs. 08.67 w.e.f. 01.01.2009. 10 Zee Punjabi 01.60 As on 01.12.2007, the rate of the channel was Rs. 1.50

Reported revised rate of Rs. 01.60 w.e.f. 01.01.2009. 11 Zee Trendz 01.07 As on 01.12.2007, the rate of the channel was Rs. 1.00

Reported revised rate of Rs. 01.07 w.e.f. 01.01.2009. 12 HBO 16.69 As on 01.12.2007, rate of the channel was Rs. 15.60

Reported revised rate of Rs. 16.69 w.e.f. 01.01.2009. 13 POGO 13.37 As on 01.12.2007, rate of the channel was Rs. 12.50

Reported revised rate of Rs. 13.37 w.e.f. 01.01.2009. 14 Zee Business 05.14 As on 01.12.2007, rate of the channel was Rs. 4.80

Reported revised rate of Rs. 05.14 w.e.f. 01.01.2009. 15 Zee Classic 10.70 As on 01.12.2007, rate of the channel was Rs. 10.00

Reported revised rate of Rs. 10.70 w.e.f. 01.01.2009. 16 Zee Action 10.70 As on 01.12.2007, rate of the channel was Rs. 10.00

Reported revised rate of Rs. 10.70 w.e.f. 01.01.2009. 17 Zee Premier 11.98 As on 01.12.2007, rate of the channel was Rs. 11.20

Reported revised rate of Rs. 11.98 w.e.f. 01.01.2009.

113

Annexure 5.1 (contd.)

18 Zee Telugu 11.13 As on 01.12.2007, rate of the channel was Rs. 10.40

Reported revised rate of Rs. 11.13 w.e.f. 01.01.2009. 19 Zee Kannada 07.98 As on 01.12.2007, rate of the channel was Rs. 7.46

Reported revised rate of Rs. 07.98 w.e.f. 01.01.2009. 20 ETC Punjabi 09.63 As on 01.12.2007, rate of the channel was Rs. 9.00

Reported revised rate of Rs. 09.63 w.e.f. 01.01.2009. 21 ETC 03.21 As on 01.12.2007, rate of the channel was Rs. 3.00

Reported revised rate of Rs. 03.21 w.e.f. 01.01.2009. 22 Zing (i) 05.35 As on 01.12.2007, rate of the channel was Rs. 5.00

Reported revised rate of Rs. 05.35 w.e.f. 01.01.2009. 23 Zee Jagran 02.14 As on 01.12.2007, rate of the channel was Rs. 2.00

Reported revised rate of Rs. 02.14 w.e.f. 01.01.2009. 24 Zee Smile 06.57 As on 01.12.2007, rate of the channel was Rs. 6.14

Reported revised rate of Rs. 06.57 w.e.f. 01.01.2009. 25 24 Ghante 06.42 As on 01.12.2007, rate of the channel was Rs. 6.00

Reported revised rate of Rs. 06.42 w.e.f. 01.01.2009. 26 24 Taas 09.09 As on 01.12.2007, rate of the channel was Rs. 8.50

Reported revised rate of Rs. 09.09 w.e.f. 01.01.2009. 27 Zee Talkies 16.58 As on 01.12.2007, rate of the channel was Rs. 15.50

Reported revised rate of Rs. 16.58 w.e.f. 01.01.2009. 28 WB 6.60 Channel launched on. 15.03.2009

29 Zee 24 Ghantalu 5.60 Channel launched on 02.04.2009 30 Zee Salaam 15.00 Channel launched on 01.02.2010 31 9X 20.50 32 Star Plus 18.73 As on 01.12.2007, rate of the channel was Rs. 17.50

W.e.f. 01.01.2009, rate of the channel increased to Rs 18.73 . 33 Star Gold 17.66 As on 01.12.2007, rate of the channel was Rs. 16.50

W.e.f. 01.01.2009, rate of the channel increased to Rs 17.66 . 34 Star Movies 17.66 As on 01.12.2007, rate of the channel was Rs. 16.50

W.e.f. 01.01.2009, rate of the channel increased to Rs 17.66 . 35 Star World 04.87 As on 01.12.2007, rate of the channel was Rs. 4.55

W.e.f. 01.01.2009, rate of the channel increased to Rs 4.87 . 36 Vijay TV 04.28 As on 01.12.2007, rate of the channel was Rs. 4.00 (Rs 11.80 in Tamilnadu)

W.e.f. 01.01.2009, rate of the channel increased to Rs 4.28 (Rs 12.63 in Tamilnadu).

114

Annexure 5.1 (contd.)

37 NGC 06.15 As on 01.12.2007, rate of the channel was Rs. 5.75

W.e.f. 01.01.2009, rate of the channel increased to Rs 6.15 . 38 Fox Traveller 04.71 As on 01.12.2007, rate of the channel was Rs. 4.40 channel (ii) W.e.f. 01.01.2009, rate of the channel increased to Rs 4.71 . 39 Channel (V) 01.07 As on 01.12.2007, rate of the channel was Rs. 1.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 1.07 . 40 Life Ok (iii) 21.94 As on 01.12.2007, rate of the channel was Rs. 20.50

W.e.f. 01.01.2009, rate of the channel increased to Rs 21.94 . 41 The MGM 06.42 M/s Star Den(v) has started distributing this channel w.e.f. 15.09.2008 @ Rs. 6.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 6.42 . 42 Star Jalsha 12.00 Earlier, "Star Jalsha " was distributed by M/s Star Den(v) as a FTA channel upto 04.11.2009

W.e.f. 05.11.2009, this channel was converted to Pay channel @ Rs 12. 43 ABP Ananda (iv) 06.00 Earlier, this channel was distributed by M/s Media Content & Communications Service (India) Private Limited as a FTA channel upto 4.11.2009

W.e.f. 05.11.2009, this channel was converted to Pay channel @ Rs 6.00. 44 FX 15.50 45 FOX CRIME 15.50 46 BABY TV 13.25 47 Nat Geo Wild 16.00 48 Nat Geo Adventure 16.00 49 Nat GEO Music 07.40

50 Asianet 12.45

51 Star Pravah 12.00 52 Fox Action Movies 15.00

53 Movies OK 17.00 54 NDTV 24X7 09.10 As on 01.12.2007, rate of the channel was Rs. 8.50

W.e.f. 01.01.2009, rate of the channel increased to Rs9.10 . 55 NDTV Profit 06.42 As on 01.12.2007, the rate of the channel was Rs. 6.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 6.42 .

115

Annexure 5.1 (contd.)

56 NDTV Good Times 09.63 This channel was converted from FTA to Pay channel w.e.f. 03.05.2008 @ Rs 9.00.

W.e.f. 01.07.2009, rate of the channel increased to Rs9.63. 57 Suvarna 12.00 Converted from FTA to Pay w.e.f 1.11.2010. 58 Asianet Plus 07.00 The channel has been converted from FTA to Pay w.e.f. 29.01.2010. 59 NDTV India 8.02 Converted from FTA to Pay w.e.f 01.01.2011

Note:

i) Prior to 01.05.2009, the name of the channel "Zing" was "Zee Music"

ii) Prior to 30.10.2011, the name of the channel “Fox Traveller Channel” was “Fox History & Traveller”. Prior to 05.05.2011, “Fox History & Traveller” channel was known as “Fox History & Entertainment” channel.

iii) w.e.f. 14.12.2011 the name of the channel “Star One” has been changed to “Life Ok”.

iv) Prior to 01.06.2012, the name of “ABP Ananda” was “Star Ananda”

v) The channels distributed by M/s Zee Turner Ltd. and M/s Star Den were shifted to M/s Media Pro Enterprise India Private Limited w.e.f. 01.07.2011.

vi) w.e.f 01.04.2010, the channel “REAL” has been discontinued for all delivery platforms.

vii) w.e.f 11.05.2012, the channel “Imagine TV” has been discontinued for the viewers across India 2 M/s MSM 60 SET(Sony 21.40 As on 01.12.2007, the rate of channel was Rs. 20.00 Discovery Entertainment India Private Television) W.e.f. 01.01.2009, rate of the channel increased to Rs Limited 21.40 . 61 MAX 18.19 As on 01.12.2007, rate of the channel was Rs. 17.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 18.19 . 62 Discovery 16.05 As on 01.12.2007, rate of the channel was Rs. 15.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 16.05 . 63 Animal Planet 05.35 As on 01.12.2007, rate of the channel was Rs. 5.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 5.35 . 64 AXN 15.52 As on 01.12.2007, rate of the channel was Rs. 14.50

W.e.f. 01.01.2009, rate of the channel increased to Rs15.52 . 65 Animax 0.50 As on 01.12.2007, rate of the channel was Rs. 2.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 2.14 .

W.e.f 14.12.2010, rate of the channel reduced to Rs.0.50 66 TLC (i) 09.63 As on 01.12.2007, rate of the channel was Rs. 9.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 9.63 .

116

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 67 SAB TV 14.70 As on 01.12.2007, rate of the channel was Rs. 13.74

W.e.f. 01.01.2009, rate of the channel increased to Rs 14.70 . 68 SET PIX 12.84 As on 01.12.2007, rate of the channel was Rs. 12.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 12.84 . 69 Aaj Tak 07.49 As on 01.12.2007, the rate of the channel was Rs. 7.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 7.49 . 70 Headlines Today 03.21 As on 01.12.2007, the rate of the channel was Rs. 3.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 3.21 . 71 Tez 02.14 As on 01.12.2007, the rate of the channel was Rs. 2.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 2.14 . 72 Channel 8 (Sony 10.00 Earlier, "Channel 8" was distributed by M/s Bengla AATH) Entertainment Private Limited as a FTA channel.

W.e.f. 01.04.2009, this channel was converted to Pay channel @ Rs 10.00. 73 Discovery Science 12.00 Channel launched on 01.01.2010

74 Discovery Turbo 10.00 Channel launched on 01.01.2010

75 Neo Sports 26.60 Prior to 01.09.2010, these channels were distributed by M/s Neo Sports Broadcast Private Limited. (ii) 76 NEO Prime 35.45 W.e.f. 01.09.2010, the distribution of these channels were shifted to M/s MSM Discovery Private Limited. 77 Discovery 16.05 Channel launched on 01.08.2011 Channel – Tamil 78 MIX 7.50 Channel launched on 01.09.2011

79 Discovery Kids 13.25 Channel launched on 01.04.2012 80 SIX 35.00 Channel launched on 01.04.2012

(i) Prior to 01.09.2010, the name of the channel "TLC " was "Discovery Travel & Living"

(ii) Prior to 01.06.2012, the name of the channel "Neo Prime" was "Neo Cricket”

(iii) The distribution of four channels namely "Colors”, “MTV”, “NICK” and “VH 1” were shifted to M/s SUN 18 Media Services North & M/s SUN 18 Media Services South (presently known as M/s IndiaCast Media Distribution Private Limited & M/s SUN Distribution Services respectively) w.e.f 13.08.2010 & 13.07.2010 respectively.

117

Annexure 5.1 (contd.)

S. Name of the S.No Name of the Reported Remarks No Broadcaster channel Rates( in INR) 3 i) M/s IndiaCast 81 SUN TV 13.26 As on 01.12.2007, the rate of the channel was Rs. Media 12.40 Distribution Private Limited * W.e.f. 06.03.2009, rate of the channel increased to Rs 13.26 . (erstwhile M/s 82 Gemini TV 11.02 As on 01.12.2007, the rate of the channel was Rs. SUN 18 Media 10.30 Services North) W.e.f. 06.03.2009, rate of the channel increased to Rs 11.02 . 4 83 Udaya TV 12.30 As on 01.12.2007, the rate of the channel was Rs. ii) M/s SUN 11.50 Distribution Services Pvt. Ltd. W.e.f. 06.03.2009, rate of the channel increased to Rs * 12.30. 84 K TV 16.06 As on 01.12.2007, the rate of the channel was Rs. (erstwhile M/s 15.00 SUN 18 Media Services South) W.e.f. 06.03.2009, rate of the channel increased to Rs 16.06. 85 Gemini Comedy 05.68 As on 01.12.2007, the rate of the channel was Rs. 5.30 (i) W.e.f. 06.03.2009, rate of the channel increased to Rs 5.68. 86 Udaya Movies 15.40 As on 01.12.2007, the rate of the channel was Rs. 14.40

W.e.f. 06.03.2009, rate of the channel increased to Rs 15.40 . 87 Sun Music 07.50 As on 01.12.2007, the rate of the channel was Rs. 7.00

W.e.f. 06.03.2009, rate of the channel increased to Rs 7.50. 88 Gemini Music 07.50 As on 01.12.2007, the rate of the channel was Rs. 7.00

W.e.f. 06.03.2009, rate of the channel increased to Rs 7.50 . 89 Sun News 01.50 As on 01.12.2007, the rate of the channel was Rs. 1.40

W.e.f. 06.03.2009, rate of the channel increased to Rs 1.50 90 Gemini News 08.02 As on 01.12.2007, the rate of the channel was Rs. 7.50

W.e.f. 06.03.2009, rate of the channel increased to Rs 8.02 . 91 Udaya 07.86 As on 01.12.2007, the rate of the channel was Rs. 7.35 Varthegalu W.e.f. 06.03.2009, rate of the channel increased to Rs 7.86 . 92 Gemini Movies 18.20 As on 01.12.2007, the rate of the channel was Rs. (ii) 17.00

W.e.f. 06.03.2009, rate of the channel increased to Rs 18.20 . 93 Chintu TV (iii) 13.37 W.e.f 09.04.2009, Teja News (Telugu News) was converted to Chintu TV (Kannada Kids).

118

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 94 Udaya Comedy 16.06 As on 01.12.2007, the rate of the channel was Rs. (iv) 15.00

W.e.f. 06.03.2009, rate of the channel increased to Rs 16.06 . 95 Kushi TV (v) 13.37 W.e.f 09.04.2009, Udaya News (Kannada News) was converted to Kushi TV (Telugu Kids). 96 Chutti TV 13.37 Converted from FTA to Pay w.e.f. 17.11.2009 97 Udaya II 07.49 Converted from FTA to Pay w.e.f. 17.11.2009

98 Adithya TV (vi) 18.19 Converted from FTA (Telugu-Music) to Pay (Tamil- Movies) w.e.f. 17.11.2009.

99 Surya TV 12.31 Converted from FTA to Pay w.e.f 01.04.2010 100 Kiran TV 18.19 Converted from FTA to Pay w.e.f 01.04.2010

101 The Disney 09.52 Prior to 01.04.2010, these channels were distributed by Channel M/s Star Den Media Services Private Limited. 102 Disney XD (vii) 09.52 103 Hangama TV 08.35 104 IBN 7 7.49 Earlier, "IBN 7" was distributed by M/s Star Den Media Services Private Limited as a FTA channel upto 14.08.2010.

W.e.f 14.08.2010, the channel has been converted from FTA to Pay. 105 IBN Lokmat 7.86 The channel has been converted from FTA to Pay w.e.f 14.08.2010. 106 Colors 21.40 Earlier these channels were distributed by M/s MSM Discovery India Private Limited upto 13.07.2010. 107 MTV 7.49 108 NICK 6.42 109 VH 1 3.21 110 Sun News 8.00 Channel launched on 09.01.2012 English 111 Comedy 15.50 Central Channel launched on 23.01.2012 112 SONIC 13.00 Channel launched on 20.12.2011

119

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 113 CNBC TV 18 09.10 These channels were distributed by M/s Zee Turner Limited upto 31.03.2008 at a-la-carte rate of Rs 7.50 (CNBC TV 18), Rs 2.00 (CNN-IBN) & Rs 3.50 (CNBC Awaaz) respectively. M/s Star Den started distributing these channels w.e.f. 01.04.2008 at a-la-carte rate of Rs 08.50 (CNBC TV 18), Rs 05.00 (CNN IBN) and Rs 04.50 (CNBC Awaaz). M/s Star Den has been directed vide TRAI's Direction dated 28.08.2008 to reduce the a- la-carte rates of these channels from the reported level to Rs 7.50 (CNBC TV 18), Rs 2.00 (CNN-IBN) & Rs 3.50 (CNBC Awaaz). Broadcaster has approached Hon'ble TDSAT against this direction vide Appeal No 11(C) of 2008. M/s Star Den has given an undertaking to Hon'ble TDSAT during the course of the hearing on October 1, 2008 for a-la-carte offering of the channels. The relevant extract of the interim order dated 1st October, 2008 is as under:- "….The learned counsel for the appellant adds without prejudice to the rights and contentions in the present appeal that if, in the meanwhile, any party wants to opt for a-la-carte, the appellant will give only the rates specified at page 58 para -7 of the paper book".

The a-la-carte rates specified at page 58 para -7 of the paper book are as under:-

1) 7.50 (CNBC TV 18) 2) 2.00 (CNN-IBN) 3) 3.50 (CNBC Awaaz)

The matter was heard on 18.02.2009 by the Hon'ble TDSAT and the appeal has been disposed of by the Hon'ble TDSAT by passing following order:

"In view of the judgement of this Tribunal dated 15.01.2009, the appeal does not survive".

TRAI has filed an appeal in the Hon'ble Supreme Court of India against the order of Hon'ble TDSAT judgement dated 15.01.2009. Matter is sub-judice.

W.e.f. 01.01.2009, rate of the channels increased to Rs 9.10 (CNBC TV 18), Rs 5.35 (CNN-IBN) & Rs 4.82 (CNBC Awaaz) .

114 CNN-IBN 05.35 115 CNBC Awaaz 04.82

116 Gemini Life 11.13

120

Annexure 5.1 (contd.)

i) Prior to 01.10.2010, , the name of the channel "Gemini Comedy" was "Teja TV" ii) Prior to 01.10.2010, , the name of the channel "Gemini Movies" was "Navvulu". Prior to 27.07.2009, the name of the channel "Navvulu" was "Gemini Cable Vision" iii) Prior to 09.04.2009, the name of the channel "Chintu TV (Kannada Kids)" was "Teja News (Telugu News)". As on 01.12.2007, the rate of the channel, “Teja News” was Rs 1.60. W.e.f 06.03.2009, the rate of the channel increased to Rs 1.72. W.e.f 09.04.2009, the “Teja News” was renamed as “Chintu TV”. iv) Prior to 01.10.2010 , the name of the channel "Udaya Comedy" was "Ushe TV" v) Prior to 09.04.2009, the name of the channel "Kushi TV (Telugu Kids) was "Udaya News (Kannada news)". As on 01.12.2007, the rate of the channel “Udaya News” was Rs 1.50. W.e.f 06.03.2009, the rate of the channel increased to Rs 1.60. W.e.f 09.04.2009, “Udaya News” was renamed as Kushi TV. vi) Prior to 06.03.2009, channel "Adithya TV” was distributed @ Rs. 03.00. w.e.f. 06.03.2009, the channel "Adithya" has been converted from Pay to FTA. w.e.f 17.11.2009, the channel "Adithya TV" has been converted from FTA (Telugu Music) to Pay (Tamil Movies) channel @ 18.19/-. vii) Prior to 14.11.2009, the name of the channel "Disney XD" was "Toon Disney "

* With effect from July 1, 2012, Sun Distribution Services Private Limited (“SDSPL”, formerly known as ‘Sun18 Media Services South Private Limited’) has ceased to distribute Viacom18 Channels (Colors, MTV, Nick, Vh1, Sonic and Comedy Central) and Network18 Channels (CNBC-TV18, CNBC Awaaz, CNN-IBN, IBN7, IBN Lokmat and History TV18) in the states of Karnataka, Andhra Pradesh, Kerala and the Union Territories of Andaman & Nicobar Islands and Lakshadweep (“Territories”). However, SDSPL continues to distribute Vacom18 Channels and Network18 channels in the State of Tamil Nadu and the Union Territory of Pondicherry and the Sun Channels (KTV, Sun Music, Sun News, Gemini TV, Gemini Comedy, Udaya TV, Udaya Comedy, Chintu TV, Adithya TV, Kushi TV, Udaya Movies, Udaya News, Gemini News, Gemini Music, Gemini Movies, Sun TV, Udaya Music, Chutti TV, Surya TV, Kiran TV, Sun TV RI, Sun Life, Gemini Life, Sun News English, Sun Action, Gemini Action, Suriyan TV, Surya Action, Sun TV HD, K TV HD, Gemini TV HD, Sun Music HD and Kochu TV) and the Disney Channels (Disney Channel, Disney XD and Hungama TV) in the Territories and the State of Tamil Nadu and the Union Territory of Pondicherry.

121

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 5. M/s Ushodaya 117 ETV 10.70 As on 01.12.2007, rate of the channel was Rs. 10.00 Enterprises Private Limited W.e.f. 01.11.2009, rate of the channel increased to Rs 10.70 . 118 ETV 2 05.99 As on 01.12.2007, rate of the channel was Rs. 5.60

W.e.f. 01.11.2009, rate of the channel increased to Rs 5.99 119 ETV Bangla 11.12 As on 01.12.2007, rate of the channel was Rs. 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 120 ETV Marathi 11.12 As on 01.12.2007, rate of the channel was Rs. 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 121 ETV Kannada 11.12 As on 01.12.2007, rate of the channel was Rs. 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 122 ETV Gujarathi 11.12 As on 01.12.2007, rate of the channel was Rs. 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 123 ETV Oriya 11.12 As on 01.12.2007, rate of the channel was Rs. 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 124 ETV UP 11.12 Converted from FTA to pay channel w.e.f. 12.05. 2008 @ rate of Rs 10.40.

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 .

125 ETV Bihar 11.12 Converted from FTA to pay channel w.e.f. 12.05. 2008 @ rate of Rs 10.40.

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 126 ETV Urdu 11.12 Converted from FTA to pay channel w.e.f. 12.05. 2008 @ Rs 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 127 ETV Rajasthan 11.12 Converted from FTA to pay channel w.e.f. 12.05. 2008 @ Rs 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 128 ETV MP 11.12 Converted from FTA to pay channel w.e.f. 12.05. 2008 @ Rs 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 .

122

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 6 M/s UTV Global 129 Bindass 10.00 Broadcasting Limited 130 UTV Action (i) 10.00 131 World Movies 10.00 Channel launched on 03.02.2008

132 UTV Movies 15.00 Launching of channel, reported vide letter dated 11.03.2008 133 UTV Action – 18.35 Channel launched on 26.06.2011 Telugu 7 M/s BBC World 134 BBC World 05.35 As on 01.12.2007, rate of the channel was Rs. 5.00 (India) Private Limited W.e.f. 14.02.2011, rate of the channel increased to Rs 5.35

8 BBC Worldwide 135 BBC 06.95 As on 01.12.2007, rate of the channel was Rs. 6.50 Media Private Entertainment Limited W.e.f. 14.02.2011, rate of the channel increased to Rs (Erstwhile 6.95 known as M/s 136 Cbeebies 06.95 As on 01.12.2007, rate of the channel was Rs. 6.50 BBC Worldwide Channels Private W.e.f. 14.02.2011, rate of the channel increased to Rs Limited) 6.95 9 M/s ESPN 137 ESPN 35.45 As on 01.12.2007, rate of the channel was Rs. 33.13 Software India Private Limited W.e.f. 01.01.2009, rate of the channel to Rs 35.45 138 Star Sports 35.45 As on 01.12.2007, rate of the channel was Rs. 33.13

W.e.f. 01.01.2009, rate of the channel to Rs 35.45

139 Star Cricket 29.96 As on 01.12.2007, rate of the channel was Rs. 28.00

W.e.f. 01.01.2009, rate of the channel to Rs 29.96 140 ESPNEWS 9.10 channel launched on 19.07.2011 10 M/s Raj 141 Raj TV 11.77 As on 01.12.2007, rate of the channel was Rs. 11.00 Television (Rs. 7.72 in Andhra Pradesh). Limited W.e.f. 01.01.2009, rate of the channel increased to Rs 11.77(Rs 8.26 in Andhra Pradesh). 142 Raj Digital Plus 08.26 As on 01.12.2007, rate of the channel was Rs. 7.72 (Rs 4.68 in Andhra Pradesh)

W.e.f. 01.01.2009, rate of the channel increased to Rs 8.26 (Rs 5.01 in Andhra Pradesh) . 143 Vissa TV 05.01 As on 01.12.2007, rate of the channel was Rs. 4.68 (Rs. 11.00 in Andhra Pradesh)

W.e.f. 01.01.2009, rate of the channel increased to Rs 5.01 (Rs 11.77 in Andhra Pradesh). 144 Raj Musix 5.00 145 Raj News 4.00 (24X7) 11 M/s 9X Media 146 9XM 07.00 Private 147 9X Jhakaas 5.00 Channel launched on 31.08.2011 Limited(iii)

123

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 148 9XO 5.00 Channel launched on 24.04.2012 149 9X Jalwa 5.00 Channel launched on 25.02.2012 12 M/s ABS Media 150 Sahara One 20.50 Converted from FTA to Pay w.e.f. 06.06.2008 Services Private 151 Filmy 16.50 Converted from FTA to Pay w.e.f. 06.06.2008 Limited 13. M/s B4U 152 B4U Movies 06.65 Reported on 25.11.2010, the rate of the channel Television revised from Rs. 6.00 to Rs 6.65. Network (India) Private Limited 14. M/s MAA 153 MAA TV 06.00 As on 01.12.2007, the rate of the channel was Rs. 5.50 Television Network Limited w.e.f. 01.08.2009, rate of the channel increased to Rs 6.00. 154 MAA Music 07.50 As on 01.01.2008, the rate of the channel was Rs. 7.00

w.e.f. 01.08.2009, rate of the channel increased to Rs 7.50. 155 MAA Movies 18.50 Channel launched on 07.07.2010 156 MAA Junior 13.50 Channel launched on 07.07.2010 15 M/s TV Today 157 Dilli Aaj Tak 08.50 Network Limited

16. M/s Allied 158 E-24 15.00 Channel launched on. 27.03.2008 Infotainment Distribution Private Limited 17 M/s Turner 159 Boomerang 10.00 International 160 TCM Turner 10.00 India Private Classic Movies Limited 18 M/s Odisha 161 Tarang 10.70 As on 06.11.2008, the rate of the channel was Rs 10/- Television Ltd w.e.f 01.06.2010, rate of the channel increased to Rs 10.70. 162 Tarang Music 05.00 163 Prarthana 05.00 19 M/s Media 164 ET NOW 08.50 Channel launched on. 27.06.2009. Network & 165 Times Now 09.10 As on 01.12.2007, rate of the channel was Rs. 8.50 Distribution (India) Limited w.e.f. 01.01.2009, rate of the channel increased to Rs 9.10 . 166 Zoom 08.35 As on 01.12.2007, rate of the channel was Rs. 7.80

w.e.f. 01.01.2009, rate of the channel increased to Rs 8.35 .

124

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 20 M/s Taj 167 Ten Sports 16.05 Channel "'Ten Sports" was distributed by M/s MSM Television India Discovery India Private Limited upto 31.03.2008. Private Limited w.e.f 01.04.2008, channel "Ten Sports" shifted to M/s Zee Turner Limited.

Channel '"Ten Sports' was distributed by M/s Zee Turner Limited upto 31.01.2010.

w.e.f 31.01.2010, the distribution of channel shifted to M/s Taj Television India Private Limited. 168 Ten Cricket 35.45 Channel launched on 10.08.2010 169 Ten Action 35.00 Channel launched on 10.04.2012 21 M/s BIG CBS 170 BIG CBS 14.00 Channel launched on 15.11.2010 Networks Limited PRIME 171 BIG CBS 11.00 Channel launched on 15.03.2011 LOVE 172 BIG CBS 11.00 Channel launched on 02.05.2011 SPARK 173 BIG CBS 11.00 Channel launched on 14.01.2012 Spark Punjabi 22 M/s Reliance 174 BIG MAGIC 11.00 Converted from FTA to Pay w.e.f. 15.09.2011 Television Private 175 Bloomberg 08.50 w.e.f. 01.04.2012, the channel has been shifted from Limited UTV (ii) M/s UTV Global Broadcasting Ltd. to M/s Reliance Television Private Limited. 23 M/s Paul Enter- 176 9X Tashan 5.00 Channel launched on 31.08.2011 tainment Pvt Ltd 24 M/s Sarthak 177 Sarthak TV 9.50 Converted from FTA to Pay w.e.f. 20.05.2011 Entertainment Pvt Limited 25 Mavis Satcom 178 Jaya TV 9.00 Converted from FTA to Pay w.e.f. 16.12.2011 Limited 179 Jaya Plus 4.00 Converted from FTA to Pay w.e.f. 16.12.2011 180 Jaya Max 6.00 Converted from FTA to Pay w.e.f. 16.12.2011 181 J Movies 6.00 Converted from FTA to Pay w.e.f. 16.12.2011 26 M/s SilverStar 182 Mega TV 5.00 Communications 183 Mega Musiq 5.00 Limited 184 Mega 24 5.00 i) Prior to 10.12.2009, , the name of the channel "UTV Action " was "Bindass Movies” ii) Prior to 25.09.2009, the name of the channel "Bloomberg UTV " was "UTVi" iii) Prior to 01.04.2010, the channels, namely “Sahara One” & “Filmy”, were distributed by M/s Mega Reach Distributors (India) Pvt. Limited. “Sahara one” and “Filmy” channels are now being distributed by M/s ABS Media Services Private Limited. v) Prior to 30.10.2010, the name of the company " M/s 9X Media Private Limited " was "M/s INX Media Private Limited” vi) Prior to 23.09.2010 , the name of the channel "Ten Action +" was "Zee Sports”. W.e.f. 20.07.2012, the channel “Ten Action +” has been discontinued for all delivery platforms. viii) w.e.f. 06.07.2012 the channel, “Lumiere Movies” has been suspended in India. ix) w.e.f. 19.01.2011 the channel “Imagine Showbiz” has been discontinued.

125

Annexure 5.2: List of operational private FM Radio Stations in India

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 1 DELHI CLEAR MEDIA HIT-FM 01.09.2006

2 DELHI DIGITAL RADIO RED-FM 29.04.2003 ALREADY IN OPERATION FROM PHASE-I

3 DELHI E.N.I.L. RADIO- MIRCHI 29.04.2003 ALREADY IN OPERATION FROM PHASE-I 4 DELHI H.T. MEDIA FEVER 104 30.10.2006 5 DELHI M.B.P.L. RADIO-CITY 29.04.2003 ALREADY IN OPERATION FROM PHASE-I 6 DELHI RADIO-ONE LTD. RADIO-ONE [1] 23.09.2006 7 DELHI T.V. TODAY RADIO- MEOW 28.05.2007 BROADCASTING LTD

8 DELHI RELIANCE BROADCAST BIG-FM 24-09-2006 NETWORK LTD.

9 MUMBAI RELIANCE BROADCAST BIG-FM 14.11.2006 NETWORK LTD.

10 MUMBAI DIGITAL RADIO RED-FM 29.04.2002 ALREADY IN OPERATION FROM PHASE-I 11 MUMBAI E.N.I.L. RADIO- MIRCHI 29.04.2002 ALREADY IN OPERATION FROM PHASE-I 12 MUMBAI H.T. MEDIA FEVER 104 15.01.2007 13 MUMBAI M.B.P.L. RADIO-CITY 21.05.2002 ALREADY IN OPERATION FROM PHASE-I 14 MUMBAI T.V. TODAY RADIO- MEOW 26.01.2008 BROADCASTING LTD 15 MUMBAI RADIO-ONE LTD. RADIO-ONE [1] 29.04.2003 ALREADY IN OPERATION FROM PHASE-I 16 KOLKATA RELIANCE BROADCAST BIG-FM 21.10.2006 NETWORK LTD. 17 KOLKATA T.V. TODAY RADIO- MEOW 04.10.2007 BROADCASTING LTD 18 KOLKATA ANANDA OFFSET FRIEND 91.9 28.02.2007 19 KOLKATA DIGITAL RADIO RED-FM 03.05.2003 ALREADY IN OPERATION FROM PHASE-I 20 KOLKATA E.N.I.L. RADIO- MIRCHI 03.05.2003 ALREADY IN OPERATION FROM PHASE-I

126

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 21 KOLKATA HITZ FM POWER-FM 03.05.2003 ALREADY IN OPERATION FROM PHASE-I 22 KOLKATA INDIA FM AMAR-FM 03.05.2003 ALREADY IN OPERATION FROM PHASE-I 23 KOLKATA RADIO-ONE LTD. RADIO-ONE [1] 12.12.2008 24 KOLKATA H.T. MEDIA FEVER 104 23.01.2008 25 CHENNAI RELIANCE BROADCAST BIG-FM 27.09.2006 NETWORK LTD. 26 CHENNAI E.N.I.L. RADIO- MIRCHI 05.05.2003 ALREADY IN OPERATION FROM PHASE-I 27 CHENNAI M.B.P.L. RADIO-CITY 10.07.2006 28 CHENNAI MALAR PUBLICATIONS HELLO-FM 02.10.2006 29 CHENNAI MUTHOOT BROADCASTING CHENNAI LIVE 04.01.2008 PVT. LTD. 30 CHENNAI NOBLE BROADCASTING AAHAA-FM 18.01.2007 31 CHENNAI RADIO-ONE LTD. RADIO-ONE [1] 10.01.2007 32 CHENNAI SUN TV SURYANA FM 05.05.2003 ALREADY IN OPERATION FROM PHASE-I 33 AGARTALA POSITIVE RADIO OOLALA FM 07.08.2007 34 AGRA RELIANCE BROADCAST BIG-FM 18.08.2007 NETWORK LTD. 35 AGRA SHRI PURAN MULTIMEDIA MANTRA FM 08.07.2007 36 AHMEDABAD E.N.I.L. RADIO- MIRCHI 10.12.2001 ALREADY IN OPERATION FROM PHASE-I 37 AHMEDABAD M.B.P.L. RADIO-CITY 25.07.2007 38 AHMEDABAD RADIO-ONE LTD. RADIO-ONE [1] 26.08.2007 39 AHMEDABAD SOUTH ASIA S. FM 20.04.2008 40 AHMEDABAD D. B. CORP. MY-FM 21.07.2007 41 AHMEDNAGAR B.A.G. INFOTAINMENT RADIO- DHAMAL 01.03.2008 42 AHMEDNAGAR M.B.P.L. RADIO-CITY 07.02.2008 43 AJMER RELIANCE BROADCAST BIG-FM 28-08-2007 NETWORK LTD. 44 AJMER D. B. CORP. MY-FM 31.08.2007 45 AKOLA M.B.P.L. RADIO-CITY 13.03.2008 46 ALIGARH RELIANCE BROADCAST BIG-FM 08.12.2006 NETWORK LTD. 47 ALLAHABAD RELIANCE BROADCAST BIG-FM 29.10.2007 NETWORK LTD. 48 ALLAHABAD SOUTH ASIA S. FM 18.03.2008 49 AMRITSAR RELIANCE BROADCAST BIG-FM 01.08.2007 NETWORK LTD. 50 AMRITSAR T.V. TODAY RADIO- MEOW 15.05.2008 BROADCASTING LTD 51 AMRITSAR D. B. CORP. MY-FM 27-07-2007 52 ASANSOL RELIANCE BROADCAST BIG-FM 29.06.2007 NETWORK LTD. 53 ASANSOL SOUTH ASIA S. FM 03.06.2008 54 AURANGABAD E.N.I.L. RADIO- MIRCHI 24.07.2007

127

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 55 AURANGABAD SOUTH ASIA S. FM 21.04.2008 56 BANGALURU RELIANCE BROADCAST BIG-FM 09.10.2006 NETWORK LTD. 57 BANGALURU E.N.I.L. RADIO- MIRCHI 17.04.2006 58 BANGALURU H.T. MEDIA FEVER 104 06.03.2007 59 BANGALURU INDIA RADIO VENTURES RADIO- INDIGO 01.10.2006 60 BANGALURU KAL RADIO S. FM 06.11.2006 61 BANGALURU M.B.P.L. RADIO-CITY 10.06.2001 ALREADY IN OPERATION FROM PHASE-I 62 BANGALURU RADIO-ONE LTD. RADIO-ONE [1] 01.08.2006 63 BAREILLY RELIANCE BROADCAST BIG-FM 30.03.2007 NETWORK LTD. 64 BAREILLY SHRI PURAN MULTIMEDIA MANTRA FM 09.04.2007 65 BHOPAL RELIANCE BROADCAST BIG-FM 20.05.2007 NETWORK LTD. 66 BHOPAL E.N.I.L. RADIO- MIRCHI 26.05.2007 67 BHOPAL SOUTH ASIA S. FM 06.11.2007 68 BHOPAL D. B. CORP. MY-FM 26.05.2007 69 BHUBANESHWAR RELIANCE BROADCAST BIG-FM 14.04.2007 NETWORK LTD. 70 BHUBANESHWAR EASTERN MEDIA CHOCOLATE 04.05.2007 71 BHUBANESHWAR SOUTH ASIA S. FM 28.06.2007 72 BIKANER RELIANCE BROADCAST BIG-FM 19.01.2007 NETWORK LTD. 73 BILASPUR D. B. CORP. MY-FM 27.09.2007 74 CHANDIGARH RELIANCE BROADCAST BIG-FM 12.02.2007 NETWORK LTD. 75 CHANDIGARH D. B. CORP. MY-FM 19.02.2007 76 COIMBATORE E.N.I.L. RADIO- MIRCHI 03.11.2007 77 COIMBATORE M.B.P.L. RADIO-CITY 12.11.2007 78 COIMBATORE MALAR PUBLICATIONS HELLO-FM 29.10.2007 79 COIMBATORE SUN TV SURYANA FM 07.03.2003 ALREADY IN OPERATION FROM PHASE-I 80 DHULE B.A.G. INFOTAINMENT RADIO- DHAMAL 15.08.2007 81 GANGTOK CHINAR CIRCUITS NINE-91.9 FM 10.08.2008 82 GANGTOK PCM CEMMENTS MISTY FM 31.01.2009 83 GANGTOK SOUTH ASIA S.FM 84 GORAKHPUR SHRI PURAN MULTIMEDIA MANTRA FM 03.06.2007 85 GULBERGA KAL RADIO S. FM 02.06.2008 86 GUWAHATI RELIANCE BROADCAST BIG-FM 14.04.2007 NETWORK LTD. 87 GUWAHATI PURVY BROADCASTING GUP-SHUP 09.10.2007 88 GUWAHATI SOUTH ASIA S. FM 11.04.2008 89 GWALIOR RELIANCE BROADCAST BIG-FM 06.08.2007 NETWORK LTD. 90 GWALIOR GWALIOR FARMS CHASKA 04.08.2007 91 GWALIOR ITM SOFTWARE SUNO LEMON 07.09.2007 92 GWALIOR D. B. CORP. MY-FM 06.08.2007 93 HISSAR RELIANCE BROADCAST BIG-FM 02.03.2007 NETWORK LTD.

128

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 94 HISSAR B.A.G. INFOTAINMENT RADIO- DHAMAL 18.06.2007 95 HISSAR SHRI PURAN MULTIMEDIA MANTRA FM 21.03.2007 96 HYDERABAD RELIANCE BROADCAST BIG-FM 25.09.2006 NETWORK LTD. 97 HYDERABAD E.N.I.L. RADIO- MIRCHI 19.04.2006 98 HYDERABAD KAL RADIO S. FM 06.11.2006 99 HYDERABAD M.B.P.L. RADIO-CITY 30.05.2006 100 INDORE RELIANCE BROADCAST BIG-FM 03.08.2007 NETWORK LTD. 101 INDORE E.N.I.L. RADIO- MIRCHI 01.10.2001 ALREADY IN OPERATION FROM PHASE-I 102 INDORE SOUTH ASIA S. FM 09.12.2007 103 INDORE D. B. CORP. MY-FM 11.08.2007 104 ITANAGAR POSITIVE RADIO OOLALA FM 05.08.2008 105 JABALPUR B.A.G. INFOTAINMENT RADIO- DHAMAL 01.03.2008 106 JABALPUR E.N.I.L. RADIO- MIRCHI 15.02.2008 107 JABALPUR SOUTH ASIA S. FM 19.03.2008 108 JABALPUR D. B. CORP. MY-FM 15.02.2008 109 JAIPUR E.N.I.L. RADIO- MIRCHI 17.04.2006 110 JAIPUR M.B.P.L. RADIO-CITY 08.09.2006 111 JAIPUR RAJASTHAN PATRIKA RADIO- TADKA 15.08.2006 112 JAIPUR SOUTH ASIA S. FM 06.11.2006 113 JAIPUR D. B. CORP. MY-FM 28.05.2006 114 JALANDHAR RELIANCE BROADCAST BIG-FM 14.04.2007 NETWORK LTD. 115 JALANDHAR E.N.I.L. RADIO- MIRCHI 24.04.2007 116 JALANDHAR SHRI PURAN MULTIMEDIA MANTRA FM 14.04.2007 117 JALANDHAR D. B. CORP. MY-FM 19.04.2007 118 JALGOAN B.A.G. INFOTAINMENT RADIO- DHAMAL 22.04.2008 119 JALGOAN M.B.P.L. RADIO-CITY 21.05.2008 120 JAMMU RELIANCE BROADCAST BIG-FM 07.12.2006 NETWORK LTD. 121 JAMSHED PUR RELIANCE BROADCAST BIG-FM 07.11.2007 NETWORK LTD. 122 JAMSHED PUR SOUTH ASIA S. FM 13.04.2008 123 JAMSHED PUR NEUTRAL PUBLICATION DHOOM FM 18.07.2008 124 JHANSI RELIANCE BROADCAST BIG-FM 19.01.2007 NETWORK LTD. 125 JODHPUR RELIANCE BROADCAST BIG-FM 14.12.2007 NETWORK LTD. 126 JODHPUR T.V. TODAY RADIO- MEOW 01.06.2008 BROADCASTING LTD 127 JODHPUR D. B. CORP. MY-FM 20.12.2007 128 KANNUR ASIANET RADIO PVT. LTD. BEST FM 13.01.2008 129 KANNUR KAL RADIO S. FM 12.03.2008* 130 KANNUR MALAYALLA MANORAMA MANGO FM 30.12.2007 131 KANNUR THE MATHRABHUMI CLUB-FM 30.12.2007 132 KANPUR RELIANCE BROADCAST BIG-FM 14.06.2007 NETWORK LTD. 133 KANPUR E.N.I.L. RADIO- MIRCHI 16.06.2007 134 KANPUR SOUTH ASIA S. FM 28.01.2008 135 KARNAL B.A.G. INFOTAINMENT RADIO- DHAMAL 18.06.2007

129

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 136 KARNAL SHRI PURAN MULTIMEDIA MANTRA FM 02.04.2007 137 KOCHI KAL RADIO S. FM 17.05.2008* 138 KOCHI MALAYALLA MANORAMA MANGO FM 18.05.2008 139 KOCHI THE MATHRABHUMI CLUB-FM 17.05.2008 140 KOLHAPUR E.N.I.L. RADIO- MIRCHI 18.09.2007 141 KOLHAPUR PUDHARI PUBLICATION TOMOTO FM 21.09.2007 142 KOTA RELIANCE BROADCAST BIG-FM 21.01.2008 NETWORK LTD. 143 KOTA RAJASTHAN PATRIKA RADIO- TADKA 25.02.2008 144 KOTA D. B. CORP. MY-FM 02.02.2008 145 KOZHIKKODE KAL RADIO S. FM 07.12.2007 146 KOZHIKKODE MALAYALLA MANORAMA MANGO FM 29.11.2007 147 LUCKNOW E.N.I.L. RADIO- MIRCHI 13.08.2007 148 LUCKNOW M.B.P.L. RADIO-CITY 10.12.2001 ALREADY IN OPERATION FROM PHASE-I 149 LUCKNOW SOUTH ASIA S. FM 06.11.2007 150 MADURAI E.N.I.L. RADIO- MIRCHI 28-09.2007 151 MADURAI KAL RADIO S. FM 05.10.2007 152 MADURAI MALAR PUBLICATIONS HELLO-FM 01.10.2007 153 MANGALORE RELIANCE BROADCAST BIG-FM 24.11.2007 NETWORK LTD. 154 MANGALORE E.N.I.L. RADIO- MIRCHI 24.11.2007 155 MANGALORE KAL RADIO S. FM 21.02.2008 156 MUZAFFARPUR B.A.G. INFOTAINMENT RADIO- DHAMAL 01.08.2007 157 MYSORE RELIANCE BROADCAST BIG-FM 14.10.2007 NETWORK LTD. 158 MYSORE KAL RADIO S. FM 07.12.2007 159 NAGPUR E.N.I.L. RADIO- MIRCHI 18.10.2007 160 NAGPUR M.B.P.L. RADIO-CITY 21.10.2007 161 NAGPUR SOUTH ASIA S. FM 04.05.2008 162 NAGPUR D. B. CORP. MY-FM 21.10.2007 163 NANDED M.B.P.L. RADIO-CITY 15.05.2008 164 NASIK E.N.I.L. RADIO- MIRCHI 06.07.2007 165 NASIK SOUTH ASIA S. FM 16.04.2008 166 PANAJI RELIANCE BROADCAST BIG-FM 22.05.2007 NETWORK LTD. 167 PANAJI E.N.I.L. RADIO- MIRCHI 22.05.2007 168 PANAJI INDIA RADIO VENTURES RADIO INDIGO 25.06.2007 169 PATIALA RELIANCE BROADCAST BIG-FM 01.08.2007 NETWORK LTD. 170 PATIALA B.A.G. INFOTAINMENT RADIO- DHAMAL 18.06.2007 171 PATIALA T.V. TODAY RADIO- MEOW 01.06.2008 BROADCASTING LTD 172 PATNA E.N.I.L. RADIO- MIRCHI 02.04.2007 173 PUDUCHERRY (UT) RELIANCE BROADCAST BIG-FM 01.12.2007 NETWORK LTD. 174 PUDUCHERRY (UT) KAL RADIO S. FM 20.12.2007 175 PUDUCHERRY (UT) MALAR PUBLICATIONS HELLO-FM 22.12.2007 176 PUNE E.N.I.L. RADIO- MIRCHI 18.10.2002 ALREADY IN OPERATION FROM PHASE-I

130

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 177 PUNE M.B.P.L. RADIO-CITY 06.04.2008 178 PUNE RADIO-ONE LTD. RADIO-ONE [1] 12.05.2008 179 PUNE SOUTH ASIA S. FM 22.07.2008 180 RAIPUR E.N.I.L. RADIO- MIRCHI 11.01.2008 181 RAIPUR RAJASTHAN PATRIKA RADIO- TADKA 10.02.2009 182 RAIPUR RANEKA FINCOM RANGILA 104.8 15.01.2008 183 RAIPUR D. B. CORP. MY-FM 16.01.2008 184 RAJAHMUNDRY KAL RADIO S. FM 19.01.2008 185 RAJKOT RELIANCE BROADCAST BIG-FM 13.06.2007 NETWORK LTD. 186 RAJKOT E.N.I.L. RADIO- MIRCHI 13.06.2007 187 RAJKOT SOUTH ASIA S. FM 18.04.2008 188 RANCHI RELIANCE BROADCAST BIG-FM 24.10.2007 NETWORK LTD. 189 RANCHI B.A.G. INFOTAINMENT RADIO- DHAMAL 15.11.2007 190 RANCHI SHRI PURAN MULTIMEDIA MANTRA FM 27.10.2007 191 RANCHI NEUTRAL PUBLICATION DHOOM FM 18.07.2008 192 ROURKELA RELIANCE BROADCAST BIG-FM 06.01.2008 NETWORK LTD. 193 ROURKELA EASTERN MEDIA RADIO- 22.01.2008 CHOCOLATE 194 SANGLI M.B.P.L. RADIO-CITY 08.02.2008 195 SANGLI PUDHARI PUBLICATION TOMOTO FM 21.09.2009 196 SHILLONG SOUTH ASIA S. FM 13.06.2008 197 SHIMLA RELIANCE BROADCAST BIG-FM 25.06.2009 Freq. change NETWORK LTD. 14-09-2009 198 SHIMLA T.V. TODAY RADIO- MEOW 01.10.2009 BROADCASTING LTD 199 SHIMLA B.A.G. INFOTAINMENT RADIO- DHAMAL 30.11.2009 200 SHOLAPUR RELIANCE BROADCAST BIG-FM 08.11.2007 NETWORK LTD. 201 SHOLAPUR M.B.P.L. RADIO-CITY 14.11.2007 202 SILIGURI PCM CEMMENTS MISTY FM 14.11.2007 203 SILIGURI SYNTECH INFORMATICS HIGH FM 24.11.2007 204 SILIGURI SOUTH ASIA S. FM 25.10.2008 205 SRI-NAGAR RELIANCE BROADCAST BIG-FM 10.12.2006 NETWORK LTD. 206 SURAT RELIANCE BROADCAST BIG-FM 29.08.2007 NETWORK LTD. 207 SURAT E.N.I.L. RADIO- MIRCHI 21.08.2007 208 SURAT D. B. CORP. MY-FM 27.08.2007 209 SURAT M.B.P.L. RADIO-CITY 22.08.2007 210 THIRUVANANTHA- RELIANCE BROADCAST BIG-FM 29.01.2008 PURAM NETWORK LTD. 211 THIRUVANANTHA- E.N.I.L. RADIO- MIRCHI 29.01.2008 PURAM 212 THIRUVANANTHA- KAL RADIO S. FM 06.02.2008 PURAM 213 THIRUVANANTHA- THE MATHRABHUMI CLUB-FM 29.01.2008 PURAM 214 THRISSUR ASIANET RADIO PVT. LTD. BEST FM 23.12.2007 215 THRISSUR KAL RADIO S. FM 26.12.2007 Frq. Change 18-9-2009

131

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 216 THRISSUR MALAYALLA MANORAMA MANGO FM 14.12.2007 217 THRISSUR THE MATHRABHUMI CLUB-FM 14.12.2007 218 TIRUCHI KAL RADIO S. FM 17.01.2008 219 TIRUCHI MALAR PUBLICATIONS HELLO-FM 14.01.2008 220 TIRUNELVELI MALAR PUBLICATIONS HELLO-FM 13.10.2007 221 TIRUNELVELI SUN TV SURYANA FM 07.03.2003 ALREADY IN OPERATION FROM PHASE-I 222 TIRUPATI RELIANCE BROADCAST BIG-FM 01.08.2007 NETWORK LTD. 223 TIRUPATI KAL RADIO S. FM 27.08.2007 224 TUTICORIN KAL RADIO S. FM 05.10.2007 225 TUTICORIN MALAR PUBLICATIONS HELLO-FM 15.10.2007 226 UDAIPUR RELIANCE BROADCAST BIG-FM 03.08.2007 NETWORK LTD. 227 UDAIPUR RAJASTHAN PATRIKA RADIO- TADKA 27.08.2007 228 UDAIPUR D. B. CORP. MY-FM 07.07.2007 229 VADODARA RELIANCE BROADCAST BIG-FM 05.06.2007 NETWORK LTD. 230 VADODARA E.N.I.L. RADIO- MIRCHI 05.06.2007 231 VADODARA M.B.P.L. RADIO-CITY 11.06.2007 232 VADODARA SOUTH ASIA S. FM 17.04.2008 233 VARANASI E.N.I.L. RADIO- MIRCHI 14.07.2007 234 VARANASI SHRI PURAN MULTIMEDIA MANTRA FM 20.07.2007 235 VARANASI SOUTH ASIA S. FM 29.12.2007 236 VIJAYWADA E.N.I.L. RADIO- MIRCHI 11.12.2007 237 VIJAYWADA KAL RADIO S. FM 25.12.2007 238 VISHAKAPATNAM RELIANCE BROADCAST BIG-FM 27.10.2007 NETWORK LTD. 239 VISHAKAPATNAM E.N.I.L. RADIO- MIRCHI 26.10.2007 240 VISHAKAPATNAM M.B.P.L. RADIO-CITY 29.10.2007 241 VISHAKAPATNAM UDAYA TV VISAKHA FM 06.02.2003 ALREADY IN OPERATION FROM PHASE-I 242 WARANGAL KAL RADIO S. FM 28.05.2008

Source: Ministry of Information & Broadcasting

132

Annexure 5.3: List of applicants who have been granted DTH License

1. M/s. Tata Sky Ltd., 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhkar Marg, Worli, Mumbai – 400 025 Tel: 022-6613 3000 Fax-022-6613 3030/6616 3013

2. M/s Dish TV India Ltd. FC-9, Sector-16A, Film City, Noida-201301 Tel: 91-120-2511064-78 Fax: 91-120-2511186

3. SUN Direct TV(P) Ltd. Murasoli Maran Towers, 73, MRC Nagar, Main Road, MRC Nagar, Chennai – 28 PH: 044-44676767

4. Bharti Telemedia Ltd. Airtel centre, Plot No 16, Udyog Vihar Phase IV, , Gurgaon – 122015 Ph: 0124-4222222

5. Reliance Big TV Pvt. Ltd. 3rd Floor, B-Wing, Reliance Centre, Maharaja Ranjit Singh Marg, New Delhi – 110 002 Ph: 011-30332832

6. M/s Bharat Business Channel Ltd. Uplink Centre, Plot No 1D, Udyog Vihar, Industrial Area, Greater NOIDA, Distt, Gautam Budh Nagar , - 201 306 PH: 0120-6141000

133

Annexure 5.4: List of permitted teleports at various locations in India [As on 30/09/2012]

Sr.No Name of Teleport Address Location Date of Permission 1 TV TODAY NETWORK TV TODAY NETWORK LIMITED FC- NEW DELHI 22-Nov-00 LIMITED 8, SECTOR-16A, NOIDA(UP) 2 SUN TV LTD. R S NO. 4288/72,73 & 116, BLOCK CHENNAI 12-Mar-01 NO. 94, MRC NAGAR CHENNAI- 600018 3 ENTERTAINMENT 7B, SHAH INDUSTRIAL ESTATE, MUMBAI 23-May-01 TELEVISION NETWORK OFF VEERA DESAI ROAD, PVT.LTD ANDHERI W , MUMBAI-400053 4 USHODAYA 6-3-570, EENADU COMPLEX, HYDERABAD 23-May-01 ENTERPRISES LTD. SOMAJIGUDA, HYDERABAD-500082 5 ESSEL SHYAM C-34,SECTOR-62,ELECTRONIC NOIDA 3-Sep-01 COMMUNICATION CITY,NOIDA-201307 LIMITED 6 ASIANET ASIANET STUDIO/COMPLEX, THIRUVANANTHAPURAM 17-Oct-01 INFRASTRUCTURE PVT. PULIYARAKONAM P.O. LTD. THIRUVANANTHAPURAM KERALA 7 ESSEL SHYAM C-34, ELECTRONIC CITY,SECTOR- NOIDA-2 7-Feb-02 COMMUNICATION LTD 62, NOIDA-201307 8 SAHARA SANCHAR SAHARA INDIA COMPLEX, C-2, NOIDA 12-Feb-02 LIMITED C-3, SECTOR XI NOIDA-201301 U.P 9 TELEVISION EIGHTEEN VIDEOCON TOWER, E-1 RANI NEW DELHI 18-Mar-02 INDIA LIMITED JHANSI ROAD, JHANDEWALAN EXTN., NEW DELHI-110055 10 NEW DELHI ARCHANA COMPLEX, GREATER NEW DELHI 11-Jun-02 TELEVISION LTD. KAILASH-I NEW DELHI-110048 (NDTV) 11 INDIAVISION SATELLITE TATU'S TOWER, KOCHI -KERALA 7-Nov-02 COMMUNICATIONS LTD. 32/1787,PADIVATTOM, NH BY-PASS ROAD, KOCHI(KERALA) 682024 12 NOIDA SOFTWARE B-23-25, POCKET C, GREATER NOIDA 27-Jan-03 TECHNOLOGY PARK LTD. SURAJPUR INDUSTRIAL AREA, GREATER NOIDA(U.P) 13 DISH TV INDIA LIMITED FC-19, SECTOR-16A, NOIDA-201301 NOIDA 2-Apr-03 (Formerly known (U.P.) ASCEnterprises Ltd.) 14 POSITIVE TELEVISION 7 C, DOCTORS LANE, GOL MARKET, GUWAHATI 9-Jun-03 PVT. LTD. NEW DELHI-110001 15 CHANNEL GUIDE INDIA BOKADIA MANSION, 3RD MUMBAI 15-Sep-03 LTD. FLOOR,229, PRINCESS STREET, MUMBAI 16 INDIASIGN PVT. LTD. A-49, SECTOR 18, ELECTRONICS GURGAON 18-Nov-03 CITY, HARTRON COMPLEX, GURGAON(HARYANA) 17 ASSOCIATED CO.NO.97, ROAD NO.3, BANJARA HYDERABAD 24-Nov-03 BROADCASTING PVT. HILLS,HYDERABAD-500034 LTD. 18 AV ENTERTAINMENT 240, ZONE-I, M.P.NAGER, BHOPAL 15-Dec-03 PVT. LTD. BHOPAL(M.P) 19 TELEVISION EIGHTEEN EMPIRE COMPLEX, 414, SENAPATI MUMBAI 19-Mar-04 INDIA LIMITED BAPAT MARG, LOWER PAREL, MUMBAI-400013 20 AMRITA ENTERPRISES TC NO.15/1069, AMRITA, THIRUVANANTHAPURAM 20-Apr-04 PVT. LTD. GANDHI NAGER, VAZHUTHANCADU, THIRUVANANTHAPURAM-695014 21 MAVIS SATCOM LIMITED NO.48 NP, JAWAHARLAL NEHRU CHENNAI 22-Apr-04 ROAD, EKKATUTHANGAL, CHENNAI- 600092

134

Annexure 5.4 (Contd.)

22 TATA COMMUNICATIONS VSNL, TECHNICAL COMPLEX, SDF KOLKATTA 14-May-04 LTD.VSNL BUILDING, SALT LAKE, KOLKATTA- 700091 23 TATA COMMUNICATIONS VSNL, VSB, KAKKANAD, THIRKKAKARA, COCHIN 14-May-04 LTD. VSNL ERNAKULAM,COACHIN-682030 24 TATA COMMUNICATIONS THIRUVELLUVAR SATELLITE VSNL CHENNAI 14-May-04 LTD., VSNL, EARTH STATION, REDHILLS ROAD, AMBATTUR, CHENNAI-600053 25 TATA COMMUNICATIONS VSNL, VSB, BANGLA SAHAB ROAD, NEW NEW DELHI 14-May-04 LTD.,VSNL DELHI-110001 26 TATA COMMUNICATIONS VSNL,VSB, FORT, MG ROAD, MUMBAI- MUMBAI 14-May-04 LTD., VSNL 400001 27 LAMHAS SATELLITE LTD. SERVICES 161, TOWER I, MUMBAI 10-Aug-04 INTERNATIONAL INFOTECH PARK, VASHI, NAVI MUMBAI 28 MALAYALAM MALAYALAM COMMUNICATIONS LTD. THIRUVANANTHAPURAM 22-Dec-04 COMMUNICATIONS LTD. CHANDRAGIRI61,VIKRAMPURAM HILLS,KOWDIAR P.O., THIRUVANANTHAPURAM-695003 29 SANSKAR INFO TV PVT. B-10, MELKAY BUILDING, OPP. MAROL MUMBAI 23-Feb-05 LTD. TELEPHONE EXCHANGE, CENTRAL ROAD, MIDC, ANDHERI E, MUMBAI-400093 30 BENNETT COLEMAN AND BENNETT, COLEMAN & CO. LTD.,THE MUMBAI 2-May-05 CO. LTD. TIMES OF INDIA BUILDING DR. D.N ROAD, MUMBAI-400001 31 SENIOR MEDIA LTD. SENIOR MEDIA LTD NO.3, SIRI FORT NEW DELHI 5-May-05 ROAD, NEW DELHI-49 32 LOK PRAKASHAN LTD. LOK PRAKASHAN LTD. 57 AHMEDABAD 6-May-05 CHOWRINGHEE ROAD, HORIZON, 3RD FLOOR, KOLKATA-700071 33 CALCUTTATELEVISION CALCUTTA TELEVISION NETWORK PVT. KOLKATA 22-Aug-05 NETWORK PVT. LTD. LTD. 89 M.B.ROAD BIRATI, KOLKATA- 70051 34 KOHINOOR CORPORATION BROADCASTING KOHINOOR RAJPURA - PUNJAB 9-Sep-05 LTD. BROADCASTING CORPORATION LTD. TAGORE COMPLEX, MODEL TOWN, PATIALA-147001, PUNJAB 35 TELEVISION EIGHTEEN VIDEOCON TOWER, E-1 RANI JHANSI NOIDA 14-Sep-05 INDIA LIMITED ROAD, JHANDEWALAN EXTN., NEW DELHI-110055 36 KAMYAB TV PVT. LTD. KAMYAB TV PVT. LTD. 168, EKAMRA BHUBANESHWER 30-Sep-05 (Formerly known as MD TV MARG, UNIT-6 BHUBANESWER-751001 Pvt. Ltd.) 37 KASTURI MEDIA PVT. LTD. KASTHURI MEDIAS PVT. LTD. BANGALORE 10-Nov-05 NO.286, 3RD MAIN ROAD, J.P. NAGER, BANGLORE-560078 38 SST MEDIA PVT. LTD. 57 J.L NEHRU ROAD HORIZON, KOLKATA 30-Nov-05 3RD FLOOR, KOLKATA-700071 39 ESSEL SHYAM ROYAL PALAMS,SURVEY NO. 169,NEAR MUMBAI 2-Dec-05 COMMUNICATION LTD. UNIT 26, AAREY MILK COLONY GOREGAON EAST, MUMBAI- 400065 40 MM TV LTD. MM TV LTD. POST BOX NO. 106, ALAPUZZA 2-Mar-06 KANDATHIL VARGHESE MAPPILLAI MEMORIAL SOCIETY BUILDING K.K.ROAD, KOTTAYAM-686001, KERALA 41 IN CABLENET ANDHRA LTD. IN CABLENET ANDHRA LTD. 98, OM HYDERABAD 9-Mar-06 PLAZA, DOMALGUDA, HYDERABAD- 500029 42 INDRA TELEVISION LTD. INDRA TELEVISION LTD. MEGA CITY HYDERABAD 7-Jun-06 NO. 338, ROAD NO.3, ARORA COLONY BANJARA HILLS HYDERABAD- 500034

135

Annexure 5.4 (Contd.)

43 SUN TV LTD. R S NO. 4288/72,73 & 116, BLOCK NO. CHENNAI 14-Jul-06 94, MRC NAGAR CHENNAI-600018 44 MEDIA CONTENT AND DLF CNTRE,7TH FLOOR,4 SNANSAD NOIDA 20-Sep-06 COMMUNICATION INDIA SERVICESMARG, NEW DELHI-110001 PRIVATE LIMITED 45 TATA SKY LIMITED TATA SKY LTD. 3RD FLOOR,C-1,WADIA NEW DELHI 20-Sep-06 INTERNATIONAL CENTRE BOMBAY DYEING,PANDURANG BUDHAR MARG,WORLI,MUMBAI-400025 46 SATISH SUGERS LTD. VAISHNAVI BHAVANA,89/1, 1ST A MAIN BANGALORE 26-Sep-06 ROAD,INDUSTRIAL SUBRUB, 2ND STAGE, YESHWANTHPUR,BANGLORE- 560022 47 SHITAL FIBRES LTD. SHITAL FIBRES LTD. A-17, FOCAL POINT JALANDHAR 29-Sep-06 EXTENSION ,P.O.BOX NO. 407 AND 449, JALLANDHAR-144004 48 MH ONE TV NETWORK MH ONE TV NETWORK LTD. 2,SSI DELHI 23-Nov-06 LTD. INDUSTRIAL AREA, GT KARNAL ROAD, DELHI-33 49 STV ENTERPRISES LTD. 268 MASJID KOTH, NEAR UDAI PARK NEW DELHI 11-Jan-07 MARKET, NEW DELHI-110049 50 AIRR X MEDIA LTD. 502 ASHWIN ATHWA LINES SURAT SURAT 13-Mar-07 GUJARAT

51 BROADCAST 370-371/2, FIRST FLOOR, HOSPITAL NEW DELHI 21-May-07 EQUIPMENTS INDIA PVT. ROAD, JANGPURA, NEW DELHI-110014 LTD.

52 WINNING EDGEWINNING EDGE HYDERABAD 25-May-07 COMMUNICATIONS LTD. COMMUNICATIONS LTD. 301,SWARNA JAYANTHI COMPLEX, AMEERPET, HYDERABAD-500038 53 INDIASIGN PVT. LTD. GL 34/1 SALTLAKE ELECTRONIC KOLKATA 15-Jun-07 COMPLEX SECTOR-5, KOLKATTA WEST BANGAL 54 INDIASIGN PVT. LTD. CHENNAI 15-Jun-07 55 RACHANA TELEVISION PLOT NO. 564-A-19-III, ROAD NO.92, HYDERABAD 15-Jun-07 PVT. LTD. JUBILEE HILLS, HYDERABAD-500033 56 ORTEL ORTEL COMMUNICATIONS LTD. B-7/122 BHUBANESHWER 25-Jun-07 COMMUNICATIONS LTD. A, SAFDARJUNG ENCLAVE, NEW DELHI- 110029 57 SOWBHAGYA EXPORTS SOWBHAGYA EXPORTS LTD. 77/14 SKD HYDERABAD 4-Jul-07 LTD. NAGER, SRINAGER COLONY HYDERABAD-500073 ANDHRA PRADESH 58 ESSEL SHYAM C-138, NARAINA INDUSTRIAL AREA- KERALA 5-Jul-07 COMMUNICATION LTD. I,AROOR NEW DELI-28 59 PRAGYA VISION PVT. LTD. FC-13, SECTOR 16A, FILM CITY, NOIDA- NOIDA 5-Sep-07 201301 60 BRAHMAPUTRA TELE- 13THMILE TAMULIKUCHI BYRNIHAT RI - GUWAHATI 25-Sep-07 PRODUCTIONS PVT. LTD. BHOI MEGHALAYA 61 G. NEXT MEDIA PVT. LTD. 78, OKHALA INDUSTRIAL ESTATE NEW DELHI 5-Oct-07 PHASE-III, NEW DELHI-110020 62 INDIASIGN PVT. LTD. 1343,ROAD NO. 67, JUBILEE HYDERABAD 14-Mar-08 HILL,HYDERABAD 63 TATA COMMUNICATIONS THIRUVALLUR SATELLITE EARTH CHENNAI-2 6-May-08 LIMITED STATION,226, RED HILLS ROAD, AMBATTUR, CHENNAI-600053 64 POSITIVE TELEVISION POSSITIVE TELEVISION PVT. LTD. 7C,NOIDA 23-May-08 PVT. LTD. DOCTOR'S LANE, GOL MARKET,NEW DELHI-110001 65 EASTERN MEDIA LTD. A/62,NAYAPALLI, BHUBANESWAR- BHUBANESHWER 2-Jul-08 751003, ORISSA

136

Annexure 5.4 (Contd.)

66 RAJASTHAN PATRIKA KESARGARH, JLN MARG, JAIPUR- JAIPUR 5-Aug-08 PRIVATE LIMITED 302004 67 PRIDE EAST NEWS LIVE, 558, G.S.ROAD, CHRISTIAN GUWAHATI 13-Aug-08 ENTERTAINMENT PVT. BARTI, DISPUR, GUWAHATI-78 LIMITED 68 INDIASIGN PVT. LTD. 1343,ROAD NO. 67, JUBILEE HYDERABAD (Location 17-Sep-08 HILL,HYDERABAD Shifted from Noida) 69 VINTAGE STUDIO PVT. 23/24, EAST PATEL NAGAR,NEW DELHI- NEW DELHI 5-Jan-09 LTD. 110008 70 SKYLINE TELE MEDIA C-4,SHIVALIK,NEAR MALVIYA NAGAR NOIDA 27-May-09 SERVICES PVT. LTD. MARKET,NEW DELHI-110017 71 INFORMATION TV PVT. 275,CAPTAIN GAUR NEW DELHI 3-Jun-09 LTD. MARG,SRINIVASPURI,NEW DELHI- 110065 72 UNILAZER EXPORTS AND PARIJAT HOUSE, 1076, DR. MUMBAI 26-Jun-09 MANAGEMENT E.MOSES ROAD, WORLI, NAKA, CONSULTANTS LIMITED MUMBAI-400018 73 COMSAT SYSTEM PVT. PLOT NO. 22/A, IDA, MALLAPUR, HYDERABAD 14-Oct-09 LTD. HYDERABAD-50076 74 BHARTI TELEPORTS THE GRAND HOTEL, VASANT KUNJ, Noida 11-Nov-09 LIMITED PHASE-II, NELSON MANDELA ROAD, NEW DELHI-110070 75 SRI VENKATESWARA BHAKTITHIRUNILAYAM,HIMAYATH TIRUPATI 11-Nov-09 CHANNEL PVT. LTD. NAGAR,HYDERABAD

76 TATA COMMUNICATIONS THIRUVALLUVAR SATELLITE EARTH CHENNAI -3 13-Jan-10 LIMITED STATION,226,RED HILLS ROAD,AMBATTUR,CHENNAI-600053 77 ROYS INSTITUTE OF 11/1 B.T ROAD BELGHORIA KOLKATA- KOLKATA 1-Apr-10 COMPETITIVE 700056 24 PARGANAS NORTH WEST EXAMINATION PVT LTD BENGAL 78 INDEPENDENT NEWS PLOT NO. 17B & 17C, SECTOR 16A, FILM NOIDA -2 28-Apr-10 SERVICES PVT. LTD. CITY NOIDA(UP) 79 RAJ TELEVISION 32,POES ROAD, 2ND STREET, CHENNAI 5-May-10 NETWORK LTD. TEYNAMPET, CHENNAI-600018 80 ESSEL C-138, NARAINA INDUSTRIAL AREA-I, NOIDA -3 12-May-10 SHYAMCOMMUNICATION NEW DELHI-28 LTD. 81 KANSANNEWS HOUSE NO. 18, SECTOR-18, CHANDIGARH 13-May-10 PRIVATE LIMITED CHANDIGARH

82 TATA TATA COMMUNICATIONS LTD. VIDESH CHENNAI -4 4-Jun-10 COMMUNICATIONS LTD. SANCHAR BHAWAN MAHATMA GANDHI VSNL ROAD, MUMBAI-400001 83 DISH TV INDIA LTD. PLOT NO.18, SECTOR16A, NOIDA- NOIDA 6-Apr-11 201301 84 AASTHA BROADCASTING AATHA BHAWAN, A-105, SECTOR-5, NOIDA 2-May-11 NETWORK LIMITED NOIDA-201301 85 MAHUAA MEDIA FC 17A & 17B, SECTOR 16A, FILM CITY, NOIDA 25-May-11 PRIVATE LIMITED NOIDA-201301 86 RTR Broadcast Pvt. Ltd. D-38, RDC, Raj Nagar, Ghaziabad Ghaziabad 7-Sep-11 87 Silver Star Communication NO. 24, VI MAIN ROAD, KASTURIBA CHENNAI 2-Nov-11 Ltd. NAGAR, ADYAR, CHENNAI-600020 INDIA 88 Lamha Satellite Services TOWER-I, 6TH FLOOR, INTERNATIONAL MUMBAI 13-Feb-12 Ltd INFOTECH PARK, ABOVE VASI RAILWAY STATION, VASI, NAVI MUMBAI-400703. 89 Skyline Tele Media FC-23, SECTOR-16A, FILM CITY, NOIDA- NOIDA-2 02-Jul-12 Services Ltd. 201305

Source: Ministry of Information & Broadcasting

137

Index of Tables & Charts

Tables

Table 1.1: Subscriber Base & Teledensity – Rural & Urban ...... 3 Table 1.2: Service Area wise Access (Wireless +Wireline) Subscribers ...... 5 Table 1.3: Service Area wise Teledensity as on 30th September, 2012 ...... 6 Table 1.4: Growth in Subscribers ...... 7 Table 1.5: Market Share of the operators in total rural subscribers base for the quarter ending Sep-12 ...... 8 Table 1.6: List of Cellular Mobile (GSM & CDMA) Service Providers currently providing service [As on 30th September, 2012] ...... 9 Table 1.7: Wireless Subscriber Base & Teledensity – Rural & Urban ...... 10 Table 1.8: Growth in Wireless Subscribers ...... 11 Table 1.9: Service Area wise Wireless Subscribers ...... 12 Table 1.10: Service Area wise Wireless Teledensity as on 30th September, 2012 ...... 13 Table 1.11: Rural Wireless Subscribers and Market Share ...... 14 Table 1.12: Group-wise Market Share (in terms of subscription) within GSM Service ... 15 Table 1.13: Market Share (in terms of subscription) within CDMA Service...... 16 Table 1.14: Service Providers providing Wireline service [as on 30th September, 2012] 17 Table 1.15: Wireline Subscriber Base & Teledensity – Rural & Urban ...... 18 Table 1.16: Service Provider wise Subscribers (Rural & Urban) & Share of Rural Subscription ...... 19 Table 1.17: Service Provider wise growth in Subscribers ...... 20 Table 1.18: Service Area wise Wireline Subscribers (in million) ...... 20 Table 1.19: Service Area wise Wireline Teledensity as on 30th September, 2012 ...... 21 Table 1.20: Rate of change & Market share of PCOs ...... 22 Table 1.21: Trends in subscribers (in Million) of PSUs Vs. Pvt. Internet Service Providers ...... 25 Table 1.22: Internet Subscriber Base & Market share of top 10 ISPs ...... 26 Table 1.23: Service Provider wise details of Data Services ...... 31 Table 1.24: PMRTS Subscriber base – Service Provider wise...... 32 Table 1.25: VSAT Service Providers currently providing service & subscriber base ...... 33 Table 2.1: Key Indicators - GSM Service ...... 36 Table 2.2: Monthly ARPU - GSM Service...... 37 Table 2.3: Composition of Revenue (%) - GSM Service...... 38 Table 2.4: MOU & SMS (per subscriber per month) - GSM Service ...... 38 Table 2.5: Outgoing Traffic (MOU) Pattern - GSM Service ...... 39 Table 2.6: Average outgo* per outgoing minute - GSM Service ...... 40 Table 2.7: Trends of Key Parameters - GSM Service ...... 40 Table 2.8: Key Indicators – CDMA Full Mobility Service ...... 41 Table 2.9: Monthly ARPU – CDMA Full Mobility Service ...... 42 Table 2.10: Composition of Revenue (%)– CDMA Full Mobility Service ...... 43 Table 2.11: MOU & SMS (per subscriber per month) – CDMA Full Mobility Service...... 43 Table 2.12: Outgoing Traffic Pattern – CDMA Full Mobility Service ...... 44 Table 2.13: Average outgo* per outgoing minute – CDMA Full Mobility Service ...... 45 Table 2.14: Trends of Key Parameters – CDMA Full Mobility Service ...... 45 Table 3.1: Gross Revenue (GR), Adjusted Gross Revenue (AGR), License Fee (LF) & Spectrum Charges ...... 48 Table 3.2: Service-wise Gross Revenue, Adjusted Gross Revenue (AGR), License Fee and Spectrum Charges ...... 49 Table 3.3: Access Services – Service Provider wise Gross Revenue ...... 50 Table 3.4: Category-wise share in Access Services Gross Revenue (GR) ...... 51 Table 4.1: QoS Summary - Wireless Service ...... 53

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Table 4.2: Parameter wise Analysis of Non-compliance of QoS Benchmarks for Wireless Service Providers ...... 56 Table 4.3: QoS Summary - Wireline Service ...... 62 Table 4.4: QoS Parameters not reported by the service providers - wireline ...... 63 Table 4.5: Parameter wise Analysis of Non-compliance of QoS Benchmarks for Wireline Service Providers ...... 65 Table 4.6: Performance on ISPs Quality of Service ...... 67 Table 4.7: Parameter-wise Analysis of non-compliance of QoS benchmarks for Broadband Service Providers ...... 70 Table 5.1: Key Parameters ...... 73 Table 5.2: Status of applications for community radio station licenses received from Ministry of Information and Broadcasting ...... 77

Charts

Chart 1.1: Trends in Telephone Subscribers and Teledensity in India ...... 2 Chart 1.2: Market Share - Rural & Urban ...... 3 Chart 1.3: Composition of Access subscription – Wireline & Wireless ...... 4 Chart 1.4: Composition of Telephone Subscribers at the end of the quarter ...... 4 Chart 1.5: Net Addition in Telephone Subscription (In millions) ...... 6 Chart 1.6: Wireless Subscriber Base and Teledensity ...... 10 Chart 1.7: Wireless Market Share – Rural & Urban ...... 11 Chart 1.8: Wireless Subscription: GSM vs CDMA ...... 14 Chart 1.9: Wireline Subscriber Base and Teledensity ...... 18 Chart 1.10: Wireline Market share – Rural & Urban ...... 19 Chart 1.11: Number of PCOs ...... 22 Chart 1.12: Growth in VPTs ...... 23 Chart 1.13: Trends in Internet subscription ...... 25 Chart 1.14: Growth achieved by top ten ISPs during the quarter ...... 27 Chart 1.15: Technology trends for Internet Access (including Broadband) ...... 28 Chart 1.16: Broadband Access - Technologies & Market Share ...... 28 Chart 1.17: Speed Category wise data on Internet/broadband subscribers for top 10 States ...... 29 Chart 1.18: Growth of wireless subscribers capable of Accessing Data services/Internet ...... 30 Chart 1.19: Number of PMRTS subscribers & Rate of Change (%) ...... 33 Chart 1.20: Number of VSAT Subscribers & Rate of Change (%) ...... 34 Chart 2.1: Outgoing Traffic Pattern - GSM Service ...... 36 Chart 2.2: Proportion of prepaid subscribers - GSM Service ...... 37 Chart 2.3: Outgoing Traffic Pattern – CDMA Full Mobility Service ...... 41 Chart 2.4: Proportion of prepaid subscribers – CDMA Full Mobility Service ...... 42 Chart 2.5: Trends in MOU for Internet Telephony ...... 46 Chart 3.1: Composition of Gross Revenue ...... 49 Chart 3.2: Trend in ARPU per month for Access Services ...... 50 Chart 5.1: Maximum number of TV Channels being carried by certain Cable operators in their networks ...... 74 Chart 5.2: Set Top Boxes (STBs) ...... 75 Chart 5.3: Comparative position of Revenue from FM Radio Stations ...... 76

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