Telecom Regulatory Authority of India

The Indian Telecom Services Performance Indicators April - June, 2012

New Delhi, India 11th October, 2012

Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg, New Delhi-110002 Tel: +91-11- 23230752, Fax: +91-11- 23236650 Website: www.trai.gov.in

Disclaimer

The Information and Statistics contained in this report are derived from variety of sources, but are mainly reliant on data obtained from Service Providers. This report does not constitute commercial or other advice. No warranty, representation or undertaking of any kind, express or implied, is given in relation to the information and statistics contained in this report.

Table of Contents

Snapshot ...... i Executive Summary ...... iii Trends at a Glance ...... x Introduction ...... xiii Chapter 1 : Subscription Data ...... 1 Section A: Access Service – An Overview ...... 2 Section B: Wireless Service ...... 11 Section C: Wireline Service ...... 20 Section D: Internet Service ...... 27 Section E: Other Value Added Services – PMRTS & VSAT ...... 34 Chapter 2 : Revenue and Usage ...... 37 Section A: GSM Service ...... 38 Section B: CDMA – Full Mobility Service ...... 43 Section C: Internet Service...... 48 Chapter 3 : Financial Data of Telecom Service Sector ...... 49 Chapter 4 : Quality of Service (QoS) ...... 54 Section A: Quality of Service Performance of Wireless Service Providers ...... 55 Section B: Quality of Service Performance of Wireline Service Providers...... 64 Section C: Quality of Service Performance of Dial-up/ Broadband Service ...... 70 Chapter 5 : Performance of Cable TV, DTH and Radio Broadcasting Services .. 76 Annexures ...... 82 Annexure 1.1: Licensed Cellular (GSM & CDMA) Service Providers ...... 83 Annexure 1.2: Wireless Subscriber Base ...... 84 Annexure 1.3: Wireline Subscriber Base ...... 88 Annexure 1.4: Service Provider wise details of PCOs ...... 90 Annexure 1.5: Service Provider wise details of Village Public Telephones ...... 93 Annexure 1.6: List of Internet Service Providers Providing Internet Telephony Service ...... 96 Annexure 1.7: Internet Service Provider wise Subscriber Base ...... 97 Annexure 1.8: Service Area wise PMRTS subscriber Base ...... 104 Annexure 2.1: GSM Service – Service Area wise Statistics for QE Jun-12 ...... 105 Annexure 2.2: CDMA Full Mobility Service – Service Area wise Statistics for QE Jun-12 ...... 106 Annexure 4.1: Performance of QoS Parameters for Cellular Mobile Service ...... 107 Annexure 4.2: Performance of QoS Parameters for Basic (Wire-line) Service .... 113 Annexure 4.3: Quality of Service Performance of Broadband Service Providers ...... 117 Annexure 5.1: A -la-carte rates of pay channels for non-CAS areas, as reported to TRAI by the respective Broadcasters ...... 122 Annexure 5.2: List of operational private FM Radio Stations in India ...... 136 Annexure 5.3: List of applicants who have been granted DTH License ...... 144 Annexure 5.4: List of permitted teleports at various locations in India ...... 145 Index of Tables & Charts ...... 148 Snapshot

(Data As on 30th June, 2012) Telecom Subscribers (Wireless +Wireline) Total Subscribers 965.52 Million % change over the previous quarter 1.49% Urban Subscribers 621.76 Million (64.40%) Rural Subscribers 343.76 Million (35.60%) Market share of Private Operators 86.64% Market share of PSU Operators 13.36% Teledensity 79.58 Urban Teledensity 169.03 Rural Teledensity 40.66 Wireless Subscribers Total Wireless Subscribers 934.09 Million % change over the previous quarter 1.62% Urban Subscribers 597.59 Million (63.98%) Rural Subscribers 336.51 Million (36.02%) GSM Subscribers 831.86 Million (89.06%) CDMA Subscribers 102.24 Million (10.94%) Market share of Private Operators 88.88% Market share of PSU Operators 11.12% Teledensity 76.99 Urban Teledensity 162.46 Rural Teledensity 39.80 Wireline Subscribers Total Wireline Subscribers 31.43 Million % change over the previous quarter -2.31% Urban Subscribers 24.17 Million (76.92%) Rural Subscribers 7.25 Million (23.08%) Market share of Private Operators 19.93% Market share of PSU Operators 80.07% Teledensity 2.59 Urban Teledensity 6.57 Rural Teledensity 0.86 Village Public Telephones (VPT) 0.584 Million Public Call Office (PCO) 1.713 Million

i Internet / Broadband Subscribers Total Internet Subscribers (excluding Internet Access by Wireless 23.01 Million Phone Subscribers) % change over the previous quarter 0.66% Broadband Subscribers 14.57 Million Broadcasting & Cable Services Number of private satellite TV channels registered with Ministry of 831 I&B (as on 06.03.2012) Number of Pay Channels 184 Number of private FM Radio Stations 245 DTH Subscribers registered with Pvt. SPs 48.45 Million Number of Set Top Boxes in CAS notified areas 10,01,033 Telecom Financial Data (for the QE Jun-12) Gross Revenue during the quarter ` 52512.10 Crore % change in GR over the previous quarter 6.64% Share of Public sector undertaking's in GR 15.69% Adjusted Gross Revenue (AGR) `35499.01 Crore % change in AGR over the previous quarter 3.02% Monthly Average Revenue Per User (ARPU) for Access Services `98 Revenue & Usage Parameters (for the QE Jun-12) Monthly ARPU GSM Service ` 95 Monthly ARPU CDMA Full Mobility Service ` 75 Minutes of Usage (MOU) per subscriber per month GSM Service 346 Minutes Minutes of Usage (MOU) per subscriber per month CDMA Full 229 Minutes Mobility Service Minutes of Usage for Internet Telephony 254.66 Million

ii Executive Summary

1. The number of telephone subscribers in India increased from 951.34 million at the end of Mar-12 to 965.52 million at the end of Jun-12, registering a growth of 1.49% over the previous quarter as against 2.68% during the QE Mar-12. This reflects year-on-year (Y-O-Y) growth of 8.98% over the same quarter of last year. The overall Tele-density in India has reached 79.58 as on 30th June, 2012. Trends in Telephone subscribers and Teledensity in India

2. Subscription in Urban Areas grew from 620.53 million at the end of Mar-12 to 621.76 million at the end of Jun-12, however Urban Teledensity slightly declined from 169.55 to 169.03. Rural subscription increased from 330.82 million to 343.76 million, and Rural Teledensity increased from 39.22 to 40.66. Share of subscription in Rural areas out of total subscription increased from 34.77% at the end of Mar-12 to 35.60% at the end of Jun-12.

iii 3. About 91.30% of the total net additions have been in Rural areas as compared to 62.39% in the previous quarter. Rural subscription growth rate decreased from 4.91% in QE Mar-12 to 3.91% in QE Jun-12, and Urban subscription growth rate declined from 1.53% in QE Mar-12 to 0.20% in QE Jun-12.

Composition of Telephone Subscribers

4. With 14.92 million net additions during the quarter, total wireless (GSM+CDMA) subscriber base registered a growth of 1.62% over the previous quarter and increased from 919.17 million at the end of Mar-12 to 934.09 million at the end of Jun-12. The year-on-year (Y-O-Y) growth rate of Wireless subscribers for Jun-12 is 9.67%. Wireless Teledensity increased from 76.00 at the end of Mar-12 to 76.99 at the end of Jun-12.

5. Wireline subscriber base further declined from 32.17 million at the end of Mar-12 to 31.43 million at the end of Jun-12, bringing down the wireline Teledensity from 2.66 at the end of Mar-12 to 2.59 at the end of Jun-12.

6. Internet subscribers increased from 22.86 million at the end of Mar-12 to 23.01 million at the end of Jun-12, registering a quarterly growth rate of 0.66%. Top 10 ISPs together hold 94.72% of the total Internet subscriber base.

7. Number of Broadband subscribers increased from 13.81 million at the end of Mar-12 to 14.57 million at the end of Jun-12, registering a quarterly growth of 5.49% and Y-O-Y growth of 17.97%.

8. Share of Broadband subscription in total Internet subscription increased from 60.4% at the end of Mar-12 to 63.31% at the end of Jun-12. 82.68% of the Broadband subscribers are using Digital Subscriber Line (DSL) technology.

Trends in Internet/Broadband subscription

9. Monthly Average Revenue Per User (ARPU) for GSM service declined by 1.94%, from `97 in QE Mar-12 to `95 in QE Jun-12, with Y-O-Y decrease of 2.11%.

10. MOU per subscriber per month for GSM service remained almost at the same level as in the previous quarter i.e. 346. The Outgoing MOUs(167) increased by 0.04% whereas Incoming MOUs (178) declined by 0.19%.

11. Monthly ARPU for CDMA – full mobility service slightly declined by 0.50%, from `75.3 in QE Mar-12 to `74.9 in QE Jun-12. ARPU for CDMA has increased by 16.31% on Y-O-Y basis.

12. The total MOU for CDMA per subscriber per month declined by 0.31%, from 229.3 in QE Mar-12 to 228.6 QE Jun-12. The Outgoing MOUs (115) declined by 1.57% whereas Incoming MOUs (114) increased by 1%.

13. Gross Revenue (GR) and Adjusted Gross Revenue (AGR) of Telecom Service Sector for the QE Jun-12 has been `52512.10 Crore and `35499.01 Crore respectively. There has been an increase of 6.64% in GR and an increase of 3.02% in AGR as compared to previous quarter. The year-on-year (Y-O-Y) growth in GR and AGR over the same quarter in last year has been 11.99% and 8.93% respectively. Pass-through charges accounted for 32.40% of the GR for the quarter ending Jun-12. The quarterly and the year-on-year (Y-O-Y) growth rates of pass-through charges for QE Jun-12 are 15.06% and 18.96% respectively.

14. Average license fee as percentage of AGR is 8.28% in QE Jun-12. The quarterly and the year-on-year (Y-O-Y) growth rates of the average license fee for QE Jun-12 are 3.11% and 8.96% respectively.

15. Access services contributed 76.00% of the total revenue of telecom services. In Access services Gross Revenue, AGR, License Fee & Spectrum Charges increased by 3.77%, 2.98%, 3.10% & 2.32% respectively in the quarter ending Jun-12 vis-à-vis previous quarter.

16. Monthly Average Revenue per User (ARPU) for Access Services based on AGR increased from ` 97 in QE Mar-12 to ` 98 in QE Jun- 12.

Composition of Gross Revenue

vii 17. The performance of wireless service providers in terms of QoS during the quarter vis-à-vis that in previous quarter is depicted as under:

Parameters showing Parameters showing Parameters showing Improvement in QoS deterioration in QoS no change in QoS

 TCH Congestion  Worst affected BTSs  BTSs Accumulated due to downtime downtime (not  Worst affected cells available for service)  SDCCH/Paging Chl. having more than 3% TCH Congestion  Call Set-up Success drop (call drop) rate Rate (within  Call Drop Rate licensee's own  Time taken for refund of network) deposits after closures  Metering and billing credibility - post paid  Connection with good  Point of Inter-connection voice quality  Metering and billing (POI) Congestion (No. of credibility - pre paid  Resolution of billing/ POIs not meeting the charging/ validity benchmark)  %age requests for complaints Termination /Closure  Accessibility of call of service complied  Period of applying centre/customer care within 7 days credit/ waiver/ adjustment to  %age of calls answered customer’s account by the operators (voice from the date of to voice) within 60 sec. resolution of complaints.

18. The performance of wireline service providers in terms of QoS during the quarter vis-à-vis that in previous quarter is depicted as under:

Parameters showing Parameters showing Parameters showing Improvement in QoS deterioration in QoS no change in QoS

 Call Completion Rate  % faults repaired by next  Faults incidences (CCR) working day ( No. of faults/100 Subs./month)  Metering and billing  % faults repaired within 3 credibility - post paid days  Answer to Seizure Ratio (ASR)  Period of applying  % faults repaired within 5 credit/waiver/ adjust- days  Point of ment to customer’s Interconnection account from the date of  Mean Time to Repair (POI) Congestion

viii resolution of complaints. (MTTR)  Resolution of  Accessibility of call  % of calls answered by billing/ charging/ centre/ customer care the operators (Voice to validity complaints Voice) within 60 Sec  Time taken for refund of deposits after closures.  %age requests for Termination / Closure of service complied within 7 days.

19. As on 06.03.2012, total number of permitted private satellite TV channels registered with Ministry of I&B, as obtained from its website, is 831. There are 184 pay TV channels in existence, as reported by 26 broadcasters/their distributors, as on QE Jun-12.

20. Maximum number of TV channels (Pay, FTA and Local) being carried by any of the reported MSOs is 377 whereas in the conventional analogue form, maximum number of channels being carried by any of the reported MSOs is 100 channels.

21. Apart from All India Radio, Prasar Bharti – a public broadcaster, there are 245 private FM Radio stations in operation at the end of Jun-12.

22. Besides the free DTH service of Doordarshan, there are 6 private DTH licensees, offering their services to the DTH subscribers. As on 30.06.2012, 48.45 million subscribers are registered with these 6 private DTH operators.

23. Number of Set Top Boxes (STBs) installed in CAS notified areas of Delhi, Mumbai, Kolkata and Chennai increased from 9,05,343 at the end of Mar-12 to 10,01,033 at the end of Jun-12.

ix Trends at a Glance

A. Wireline & Wireless Services

QE Jun QE Sep QE Dec QE Mar QE Jun %age %age %age %age 2011 2011 2011 2012 2012 change change change change over over over over Jun- Sep- Dec- Mar- 2011 2011 2011 2012 (12 (9 (6 (3 months) months) months) months)

1) Subscriber's Base (in million)

i) Wireline 34.29 33.31 32.69 32.17 31.43 -8.35% -5.66% -3.85% -2.31% ii) Wireless 851.70 873.61 893.84 919.17 934.09 9.67% 6.92% 4.50% 1.62% Total 885.99 906.93 926.53 951.34 965.52 8.98% 6.46% 4.21% 1.49% Rural 298.05 305.51 315.33 330.82 343.76 15.34% 12.52% 9.02% 3.91% Urban 587.94 601.42 611.19 620.53 621.76 5.75% 3.38% 1.73% 0.20%

2) Traffic (MOU) (minutes of use/ sub/month)

Wireless - full mobility i) GSM 344 331 332 346 346 0.48% 4.56% 4.01% -0.08% ii) CDMA 238 230 226 229 229 -3.95% -0.70% 1.30% -0.31%

3) ARPU (Rs./sub/ month)

Wireless - full mobility i) GSM 97.53 93.05 95.77 97.37 95.47 -2.11% 2.60% -0.31% -1.94% ii) CDMA 64.41 70.57 73.46 75.29 74.90 16.31% 6.16% 1.99% -0.50%

4) Teledensity

Population in million (Estimated) 1198 1202 1206 1209 1213 i) Wireline teledensity 2.86 2.77 2.71 2.66 2.59 -9.53% -6.56% -4.46% -2.62% ii) Wireless teledensity 71.11 72.70 74.15 76.00 76.99 8.27% 5.90% 3.83% 1.30% Total Teledensity 73.97 75.48 76.86 78.66 79.58 7.58% 5.44% 3.54% 1.17% Rural teledensity 35.60 36.40 37.48 39.22 40.66 14.23% 11.71% 8.49% 3.67% Urban teledensity 163.13 166.01 167.85 169.55 169.03 3.62% 1.82% 0.70% -0.31%

x B. Subscriber Base

(i) Wireline Subscribers Base (in Million)

QE Jun QE Sep QE Dec QE Mar QE Jun %age %age %age %age 2011 2011 2011 2012 2012 change change change change Service over over over over Mar- Provider Jun- Sep- Dec- 2012 2011 2011 2011 (12 (9 (6 (3 months) months) months) months) BSNL 24.72 23.68 23.00 22.47 21.71 -12.19% -8.31% -5.62% -3.37% MTNL 3.44 3.45 3.45 3.46 3.45 0.31% 0.26% 0.01% -0.10% Bharti 3.32 3.33 3.32 3.27 3.27 -1.50% -1.69% -1.37% 0.06% Reliance 1.24 1.26 1.27 1.27 1.27 2.03% 0.61% 0.21% -0.10% Tata 1.33 1.36 1.40 1.44 1.46 10.05% 7.31% 4.32% 1.19% Quadrant (HFCL) 0.19 0.20 0.20 0.20 0.20 1.53% 0.04% -1.14% -1.98% Sistema 0.04 0.04 0.05 0.05 0.05 18.78% 8.19% 1.69% 3.96% Vodafone - - - 0.02 0.02 - - - 11.76% Total 34.29 33.31 32.69 32.17 31.43 -8.35% -5.66% -3.85% -2.31%

(ii) Wireless Subscriber Base (in Million)

QE Jun QE Sep QE Dec QE Mar QE Jun %age %age %age %age 2011 2011 2011 2012 2012 change change change change over over over over Mar- Jun- Sep- Dec- 2012 2011 2011 2011 Service (12 (9 (6 (3 Provider months) months) months) months) Bharti 169.19 172.78 175.65 181.28 187.30 10.71% 8.40% 6.63% 3.32% Reliance 143.27 147.09 150.08 153.05 154.60 7.91% 5.11% 3.01% 1.02% Vodofone 141.52 144.99 147.75 150.47 153.71 8.61% 6.01% 4.04% 2.16% BSNL 93.73 95.79 96.76 98.51 98.28 4.85% 2.59% 1.57% -0.24% Tata 90.99 88.77 83.49 81.75 80.23 -11.83% -9.63% -3.91% -1.86% Idea/Spice 95.11 100.18 106.38 112.72 117.16 23.19% 16.95% 10.14% 3.94% Aircel/Dishnet 57.98 59.79 61.64 62.57 64.88 11.89% 8.50% 5.24% 3.68% MTNL 5.50 5.58 5.68 5.83 5.57 1.28% -0.25% -1.96% -4.50% Loop 3.15 3.20 3.24 3.27 3.15 0.01% -1.45% -2.65% -3.57% Quadrant (HFCL) 1.40 1.22 1.19 1.33 1.51 7.60% 23.36% 26.66% 13.58% Sistema 11.73 13.27 15.01 15.80 16.55 41.15% 24.75% 10.28% 4.73% Unitech 26.33 29.65 36.31 42.43 45.58 73.10% 53.70% 25.53% 7.41% S Tel 3.32 3.50 3.55 3.43 0.00 ------Videocon 7.13 6.27 5.44 5.95 5.58 -21.75% -11.01% 2.50% -6.26% Etisalat 1.36 1.52 1.67 0.78 0.00 ------

Total 851.70 873.61 893.84 919.17 934.09 9.67% 6.92% 4.50% 1.62%

Note : M/s S-Tel, Etisalat & Loop (except Mumbai Circle) have submitted that they have shut down their services.

xi C. Internet & Broadband Services

QE QE Sep QE Dec QE QE %age %age %age %age Jun 2011 2011 Mar Jun change change change change 2011 2012 2012 over over over over Jun- Sep- Dec- Mar- 2011 2011 2011 2012 (12 (9 (6 (3 months) months) months) months) 1) Subscriber's Base (in million) i) Internet (excluding Internet Access by wireless phone subscribers) 20.33 20.99 22.39 22.86 23.01 13.18% 9.61% 2.77% 0.66% Internet (<256 Kbps) 7.98 8.16 9.04 9.05 8.44 5.77% 3.49% -6.60% -6.71% Broadband Connections 12.35 12.83 13.35 13.81 14.57 17.97% 13.51% 9.12% 5.49% (>=256 Kbps speed) ii) Wireless Data Subscribers 346.67 373.84 431.37 448.89 460.84 32.93% 23.27% 6.83% 2.66%

D. Telecom Financial Data

QE Jun QE Sep QE Dec QE Mar QE Jun %age %age %age %age 2011 2011 2011 2012 2012 change change change change over over over over Jun- Sep- Dec- Mar- 2011 2011 2011 2012 Telecom (12 (9 (6 (3 Sector months) months) months) months) i) Gross Revenue (Rs. in Crores) 46891.61 49942.25 49365.18 49242.99 52512.10 11.99% 5.15% 6.37% 6.64% ii) Adjusted Gross Revenue (Rs. in Crores) 32589.93 33460.52 34081.35 34457.07 35499.01 8.93% 6.09% 4.16% 3.02%

Access Services Adjusted Gross Revenue (Rs. in Crores) 26110.16 26360.44 27438.98 27408.03 28225.28 8.10% 7.07% 2.87% 2.98% ARPU per month (AGR/ Average subscribers/3) 100.33 98.04 99.83 97.24 98.17 -2.06% 0.24% -1.56% 1.06%

xii

Introduction

This Report presents the Key Parameters and growth trends for the Telecom Services in India for the quarter ending June, 2012. It provides a broad perspective on the Telecom Services to serve as a reference document for various stakeholders, research agencies and analysts. The Executive Summary of various Telecom Services has been given in the beginning, followed by ‘Performance Indicators at a Glance’. Chapter-1 depicts the growth pattern, in terms of Subscriber base and Teledensity, of Wireline, Wireless, Internet and Value Added Services (VAS). Chapter-2 covers the key revenue and usage parameters. Chapter-3 gives the financial and accounting data. Chapter-4 covers performance of various service providers in terms of QoS. The information relating to Cable TV, DTH & Radio Broadcast services is provided in Chapter-5.

2. The Report has been prepared based on the information furnished by the Service Providers. It is also available on TRAI’s website (www.trai.gov.in). Any suggestion pertaining to this report may please be addressed to Advisor(F&EA), TRAI; Tel. +91-11-23230752, Fax. +91-11- 23236650 and e-mail: [email protected] or [email protected]

xiii

Chapter 1 : Subscription Data

------ M/s S-Tel, Etisalat & Loop (except Mumbai Circle) have submitted that they have shut down their services.  Teledensity is based on the population projections from census data published by the Office of Registrar General & Census Commissioner of India.

Section A: Access Service – An Overview

The number of telephone subscribers in India increased from 951.34 million at the end of Mar-12 to 965.52 million at the end of Jun-12, registering a growth of 1.49% over the previous quarter as against 2.68% during the QE Mar-12. This reflects year-on-year (Y-O-Y) growth of 8.98% over the same quarter of last year. The overall Teledensity in India has reached 79.58 as on 30th June, 2012.

Chart 1.1: Trends in Telephone Subscribers and Teledensity in India

Table 1.1: Subscriber Base & Teledensity – Rural & Urban

Quarter ending Subscriber Base Teledensity (million) Rural Urban Rural Urban Jun-11 298.05 587.94 35.60 163.13 Sep-11 305.51 601.42 36.40 166.01 Dec-11 315.33 611.19 37.48 167.85 Mar-12 330.82 620.53 39.22 169.55 Jun-12 343.76 621.76 40.66 169.03

1.2 Subscription in Urban Areas grew from 620.53 million at the end of Mar-12 to 621.76 million at the end of Jun-12 and the Urban Teledensity marginally declined from 169.55 to 169.03 during the quarter. Rural subscription increased from 330.82 million to 343.76 million and the Rural Teledensity increased from 39.22 to 40.66 during the quarter. The year-on-year (Y-O-Y) growth rate of Rural and Urban Teledensity from Jun-11 to Jun-12 is 14.23% and 3.62% respectively.

1.3 Rural subscription growth rate declined from 4.91% in QE Mar-12 to 3.91% in QE Jun-12 and Urban subscription growth rate also declined from 1.53% in QE Mar-12 to 0.20% in QE Jun-12. The Y- O-Y rates of growth in Rural and Urban subscribers are 15.34% and 5.75% respectively.

1.4 Rural subscription continues to show higher growth rate than urban.

Chart 1.2: Market Share - Rural & Urban

1.5 Share of Rural areas in total subscription has increased from 34.77% at the end of Mar-12 to 35.60% at the end of Jun-12. The year-on-year (Y-O-Y) growth of the market share of the Rural areas for Jun-12 is 5.84%.

Chart 1.3: Composition of Access subscription – Wireline & Wireless

1.6 The dominance of wireless segment in access services is steadily growing.

Chart 1.4: Composition of Telephone Subscribers at the end of the quarter

Table 1.2: Service Area wise Access (Wireless +Wireline) Subscribers

Service Area Subscribers (million) Mar-12 Jun-12 Net % Rate of Additions Growth Andhra Pradesh 69.19 69.79 0.60 0.86 Assam 14.44 15.10 0.66 4.58 Bihar 64.09 63.33 -0.77 -1.20 Delhi 45.40 45.73 0.33 0.72 Gujarat 55.15 56.31 1.16 2.10 Haryana 23.15 23.68 0.53 2.29 Himachal Pradesh 8.28 7.75 -0.53 -6.40 Jammu & Kashmir 6.51 6.88 0.36 5.59 Karnataka 58.41 59.31 0.91 1.56 Kerala 37.21 38.03 0.82 2.21 Madhya Pradesh 52.76 54.67 1.91 3.61 Maharashtra 73.12 74.20 1.08 1.48 Mumbai 39.29 38.80 -0.50 -1.27 North East 8.77 9.19 0.42 4.82 Orissa 27.08 26.95 -0.14 -0.50 Punjab 33.39 32.49 -0.91 -2.72 Rajasthan 50.32 51.37 1.05 2.08 T.N. (incl. Chennai) 80.87 82.70 1.83 2.26 U.P.(E) 76.35 78.62 2.27 2.98 U.P.(W) 54.43 56.04 1.61 2.96 Kolkata 26.17 26.74 0.57 2.18 West Bengal 46.95 47.87 0.91 1.94 All India 951.34 965.52 14.18 1.49

1.7 During the quarter, J&K has recorded the highest growth rate of 5.59%, followed by North-East(4.82%) and Assam(4.58%). In terms of net additions, UP-E (2.27 million) is on the top position. Bihar, H.P., Mumbai, Orissa & Punjab have recorded –ve growth during the quarter.

Chart 1.5: Net Addition in Telephone Subscription (In millions)

1.8 The net additions in telephone subscribers declined from 24.82 million in QE Mar-12 to 14.18 million in QE Jun-12.

Table 1.3: Service Area wise Teledensity as on 30th June, 2012

Service Area Rural Urban Total Teledensity Teledensity Teledensity Andhra Pradesh 40.96 186.56 81.39 Assam 30.10 151.41 48.60 Bihar 25.99 188.14 48.16 Delhi -- -- 238.60 Gujarat 54.43 148.48 92.74 Haryana 58.71 153.18 91.11 Himachal Pradesh 75.05 410.63 112.70 J&K 33.75 122.17 57.71 Karnataka 45.23 186.77 98.49 Kerala 65.85 234.26 108.79 Madhya Pradesh 27.39 132.60 55.55 Maharashtra* 53.81 145.71 96.97 Mumbai* North East 39.79 158.38 68.69 Orissa 36.32 207.06 65.37 Punjab 66.37 169.93 109.71 Rajasthan 45.18 166.19 74.19 T.N. (incl Chennai) 57.20 167.47 119.05 U.P.(E)* 33.99 161.05 62.48 U.P.(W)* Kolkata* 43.77 175.55 81.35 W.B.* All India 40.66 169.03 79.58 * Population data/projections are available state-wise only Notes: 1. Teledensity figures are derived from the subscriber data provided by the operators and the population projections, for Urban and Rural areas, of the country, published by the Office of the Registrar General & Census Commissioner, India. 2. Delhi Service area, apart from the State of Delhi, includes wireless subscribers of the areas served by the local exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in Haryana).

1.9 Himachal Pradesh has the highest Rural Teledensity of 75.05, followed by Punjab (66.37). Bihar continues to have the lowest Rural Teledensity of 25.99, followed by Madhya Pradesh (27.39).

Table 1.4: Growth in Subscribers

Service Provider Subscriber base (millions) Rate of Market Market Growth Share – Share – Mar-12 Jun-12 Net (%) Mar-12 Jun-12 Additions (%) (%) Bharti 184.55 190.57 6.02 3.26 19.40 19.74 Reliance 154.32 155.87 1.55 1.01 16.22 16.14 Vodafone 150.48 153.73 3.25 2.16 15.82 15.92 BSNL 120.98 119.99 -0.99 -0.82 12.72 12.43 IDEA/Spice 112.72 117.16 4.44 3.94 11.85 12.13 Tata 83.19 81.69 -1.50 -1.81 8.74 8.46 Aircel/Dishnet 62.57 64.88 2.30 3.68 6.58 6.72 Unitech 42.43 45.58 3.15 7.41 4.46 4.72 Sistema 15.85 16.60 0.75 4.72 1.67 1.72 MTNL 9.29 9.02 -0.27 -2.87 0.98 0.93 Videocon 5.95 5.58 -0.37 -6.26 0.63 0.58 Loop Mobile 3.27 3.15 -0.12 -3.57 0.34 0.33 Quadrant (HFCL) 1.53 1.71 0.18 11.54 0.16 0.18 S Tel 3.43 - -3.43 -- 0.36 -- Etisalat 0.78 - -0.78 -- 0.08 -- Total 951.34 965.52 14.18 1.49 100 100

1.10 Bharti is the leading operator in Access segment in terms of number of subscribers and also in terms of net additions. In term of net additions during the quarter, IDEA is on the second position, followed by Vodafone.

Table 1.5: Market Share of the operators in total rural subscribers base for the quarter ending Jun-12

Service Provider No. of Total No. of Rural Percentage Market share Subscribers Subscribers of Rural of Rural (in millions) (in millions) subscribers subscribers (%) Bharti 190.57 79.23 41.57 23.05 Vodafone 153.73 69.19 45.01 20.13 IDEA/Spice 117.16 64.00 54.62 18.62 Reliance 155.87 34.51 22.14 10.04 BSNL 119.99 41.41 34.51 12.04 Aircel/Dishnet 64.88 23.47 36.18 6.83 Tata 81.69 16.22 19.86 4.72 Unitech 45.58 13.01 28.55 3.79 Sistema 16.60 2.68 16.12 0.78 Quadrant (HFCL) 1.71 0.04 2.28 0.01 MTNL 9.02 - 0.00 0.00 Videocon 5.58 - 0.00 0.00 Loop Mobile 3.15 - 0.00 0.00 Total 965.52 343.76 35.60 100.00

1.11 IDEA continues to be the Service provider with highest proportion of Rural subscribers (54.62%) to its total subscribers.

Section B: Wireless Service

Table 1.6: List of Cellular Mobile (GSM & CDMA) Service Providers currently providing service [As on 30th June, 2012]

SLNo. Service Provider Area of Operation 1 Bharti All India 2 Aircel Group All India 3 Reliance All India (except Assam & NE) Communications 4 Reliance Telecom Kolkata, MP, WB, HP, Bihar, OR, Assam & NE 5 Vodafone All India 6 Tata Teleservices All India 7 IDEA (Including All India Spice) 8 Sistema Shyam All India Telelink 9 BSNL All India (except Delhi & Mumbai) 10 MTNL Delhi & Mumbai 11 Loop Mobile (India) Mumbai Ltd 12 Quadrant (HFCL) Punjab 13 Unitech Group All India except Delhi 14 Videocon All India except Punjab, Delhi, Assam, North- Telecommunications East and Jammu & Kashmir) Ltd

1.12 Complete list of licensed Cellular (GSM & CDMA) Service providers as on 30th June, 2012 is at Annexure – 1.1

1.13 Total Wireless (GSM + CDMA) subscriber base increased from 919.17 million at the end of Mar-12 to 934.09 million at the end of Jun-12, thereby showing a growth of 1.62%. During this quarter 14.92 million subscribers were added. The year-on-year (Y-O-Y) growth rate of Wireless subscribers for Jun-12 is 9.67%. Wireless Teledensity increased from 76.00 to 76.99.

Chart 1.6: Wireless Subscriber Base and Teledensity

Table 1.7: Wireless Subscriber Base & Teledensity – Rural & Urban

Quarter ending Subscriber Base (million) Teledensity Rural Urban Rural Urban Jun-11 289.57 562.12 34.58 155.96 Sep-11 297.49 576.12 35.44 159.03 Dec-11 307.59 586.26 36.56 161.01 Mar-12 323.27 595.90 38.33 162.82 Jun-12 336.51 597.59 39.80 162.46

1.14 The Rural Wireless subscribers increased from 323.27 million at the end of Mar-12 to 336.51 million at the end of Jun-12.

1.15 Rural subscription grew at the rate of 4.09% in QE Jun-12 as against 5.10% in QE Mar-12 and Urban subscription grew at the rate of 0.28% as against 1.65% in the previous quarter. The share of Rural wireless subscription increased to 36.02% in total wireless subscription.

Chart 1.7: Wireless Market Share – Rural & Urban

Table 1.8: Growth in Wireless Subscribers

Service Subscriber Base (millions) Rate of Market Market Provider Mar-12 Jun-12 Net Growth Share – Share – Additions (%) Mar-12 (%) Jun-12 (%)

Bharti 181.28 187.30 6.02 3.32 19.72 20.05 Reliance 153.05 154.60 1.56 1.02 16.65 16.55 Vodafone 150.47 153.71 3.24 2.16 16.37 16.46 IDEA 112.72 117.16 4.44 3.94 12.26 12.54 BSNL 98.51 98.28 -0.24 -0.24 10.72 10.52 Tata 81.75 80.23 -1.52 -1.86 8.89 8.59 Aircel/Dishnet 62.57 64.88 2.30 3.68 6.81 6.95 Unitech 42.43 45.58 3.15 7.41 4.62 4.88 Sistema 15.80 16.55 0.75 4.73 1.72 1.77 Videocon 5.95 5.58 -0.37 -6.26 0.65 0.60 MTNL 5.83 5.57 -0.26 -4.50 0.63 0.60 Loop 3.27 3.15 -0.12 -3.57 0.36 0.34 Quadrant 1.33 1.51 0.18 13.58 0.14 0.16 (HFCL) S Tel 3.43 - -3.43 - 0.37 - Etisalat 0.78 - -0.78 - 0.09 - Total 919.17 934.09 14.92 1.62 - -

1.16 Bharti remains the leading operator with 187.30 million subscribers at the end of Jun-12, followed by Reliance (154.60 million) and Vodafone (153.71 million). In terms of net additions during the quarter, Bharti (6.02 million) has added the highest number of subscribers, followed by Idea (4.44 Million) and Vodafone (3.24 Million).

Table 1.9: Service Area wise Wireless Subscribers

Service Area Subscribers (million)

Mar-12 Jun-12 Net Rate of Additions change (%) Andhra Pradesh 66.83 67.47 0.64 0.96 Assam 14.21 14.90 0.69 4.85 Bihar 63.48 62.76 -0.72 -1.13 Delhi 42.49 42.81 0.32 0.75 Gujarat 53.32 54.50 1.18 2.21 Haryana 22.56 23.10 0.54 2.38 Himachal Pradesh 7.97 7.45 -0.52 -6.58 Jammu & Kashmir 6.31 6.67 0.37 5.80 Karnataka 55.71 56.85 1.14 2.04 Kerala 34.02 34.86 0.84 2.48 Madhya Pradesh 51.62 53.54 1.92 3.72 Maharashtra 70.47 71.57 1.10 1.56 Mumbai 36.28 35.79 -0.49 -1.35 North East 8.52 8.94 0.42 4.97 Orissa 26.62 26.55 -0.07 -0.26 Punjab 31.95 31.06 -0.90 -2.80 Rajasthan 49.16 50.24 1.08 2.19 T.N. (incl. Chennai) 77.68 79.53 1.85 2.39 U.P.(E) 75.07 77.43 2.36 3.14 U.P.(W) 53.64 55.26 1.62 3.02 Kolkata 24.99 25.58 0.59 2.36 West Bengal 46.27 47.25 0.97 2.10 All India 919.17 934.09 14.92 1.62

Table 1.10: Service Area wise Wireless Teledensity as on 30th June, 2012

Service Area Rural Urban Total Teledensity Teledensity Teledensity

Andhra Pradesh 47.37 179.62 78.69 Assam 7.79 148.00 47.95 Bihar 16.93 185.94 47.73 Delhi -- -- 223.35 Gujarat 12.08 142.66 89.76 Haryana 16.94 148.64 88.86 Himachal Pradesh 271.49 401.89 108.29 Jammu & Kashmir 173.30 117.08 56.01 Karnataka 52.14 177.72 94.40 Kerala 125.09 222.28 99.73 Madhya Pradesh 0.00 128.93 54.40 Maharashtra* 26.32 136.66 92.14 Mumbai* North East 108.58 152.59 66.81 Orissa 68.58 203.12 64.41 Punjab 98.03 161.91 104.88 Rajasthan 68.20 161.31 72.55 T.N. (incl. Chennai) 67.29 160.80 114.49 U.P.(E)* 16.99 157.82 61.56 U.P.(W)* Kolkata* 513.22 169.82 79.40 W.B.* All India 39.80 162.46 76.99

* Population data/projections are available state-wise only Notes: 1. Teledensity figures are derived from the subscriber data provided by the operators and the population projections, for Urban and Rural areas, of the country, published by the Office of the Registrar General & Census Commissioner, India. 2. Delhi service area, apart from the State of Delhi, includes the areas served by the local exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in Haryana).

Table 1.11: Rural Wireless Subscribers and Market Share

Service Subscribers Rural Percentage of Market Share of Provider at the end Subscribers (in Rural Rural of Jun-12 millions) subscribers in Subscribers (%) (in millions) total Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Bharti 187.30 75.83 79.23 41.83 42.30 23.46 23.54 Reliance 154.60 34.02 34.51 22.23 22.32 10.52 10.26 Vodafone 153.71 62.84 69.19 41.76 45.01 19.44 20.56 IDEA/Spice 117.16 60.51 64.00 53.68 54.62 18.72 19.02 BSNL 98.28 34.53 34.21 35.05 34.81 10.68 10.16 Tata 80.23 16.70 16.18 20.43 20.16 5.17 4.81 Aircel/Dishnet 64.88 22.54 23.47 36.02 36.18 6.97 6.98 Unitech 45.58 12.11 13.01 28.55 28.55 3.75 3.87 Sistema 16.55 2.61 2.67 16.52 16.12 0.81 0.79 Videocon 5.58 0 0.00 0.00 0.00 0.00 0.00 MTNL 5.57 0 0.00 0.00 0.00 0.00 0.00 Loop 3.15 0 0.00 0.00 0.00 0.00 0.00 Quadrant 1.51 0.0003 0.04 0.02 2.58 0.0001 0.01 (HFCL) S Tel - 1.58 - 46.09 - 0.49 - Etisalat - 0 - 0.00 - 0.00 - Total 934.09 323.27 336.51 35.17 36.02 100 100

1.17 Detailed table on service provider wise subscriber base in each service area is at Annexure-1.2.

Chart 1.8: Wireless Subscription: GSM vs CDMA

1.18 CDMA subscriber base declined from 105.11 million at the end of Mar-12 to 102.24 million at the end of Jun-12. At the end of June- 12, GSM subscribers constituted 89.06% of the wireless market.

GSM Services

1.19 The GSM subscribers were 831.86 million at the end of Jun-12 as against 814.06 million at the quarter ending Mar-12, showing a growth of 2.19%. Bharti with 187.30 million subscribers continues to be the largest GSM mobile operator, followed by Vodafone (153.71 million).

Table 1.12: Group-wise Market Share (in terms of subscription) within GSM Service

Mar-12 Jun-12 Service Provider No of Market No of Market Net Additions Subscribers Share (%) Subscribers Share (%) (in millions) (in millions) (in millions) Bharti 181.28 22.27 187.30 22.52 6.02 Vodafone 150.47 18.48 153.71 18.48 3.24 Idea 112.72 13.85 117.16 14.08 4.44 Reliance 96.99 11.91 97.87 11.77 0.88 BSNL 94.51 11.61 94.79 11.39 0.28 Aircel/Dishnet 62.57 7.69 64.88 7.80 2.30 Tata 52.77 6.48 55.02 6.61 2.25 Unitech 42.43 5.21 45.58 5.48 3.15 Videocon 5.95 0.73 5.58 0.67 -0.37 MTNL 5.59 0.69 5.33 0.64 -0.25 Loop 3.27 0.40 3.15 0.38 -0.12 Quadrant(HFCL) 1.30 0.16 1.49 0.18 0.18 S Tel 3.43 0.42 - - -3.43 Etisalat 0.78 0.10 - - -0.78 Total 814.06 100 831.86 100 17.79

1.20 Net additions declined from 28.10 million in quarter ending Mar-12 to 17.79 million in the quarter ending Jun-12.

CDMA Services

1.21 The CDMA subscriber base further declined from 105.11 million at the end of Mar-12 to 102.24 million at the end of Jun-12, thereby showing a –ve growth rate of 2.73%. Reliance with 56.73 million subscribers continues to be the largest CDMA mobile operator. However, in terms of net additions during the quarter, Sistema continued to add the highest number of subscribers (0.75 million), followed by Reliance (0.67 million), rest of the service providers recorded decline in subscribers.

Table 1.13: Market Share (in terms of subscription) within CDMA Service

Service Mar-12 Jun-12 Net Provider No of Market No of Market Additions (in Subscribers Share (%) Subscribers Share (%) millions) (in millions) (in millions) Reliance 56.06 53.33 56.73 55.49 0.67 Tata 28.97 27.56 25.20 24.65 -3.77 Sistema 15.80 15.03 16.55 16.19 0.75 BSNL 4.00 3.81 3.49 3.41 -0.51 MTNL 0.25 0.24 0.24 0.23 -0.01 Quadrant 0.03 0.03 0.02 0.02 -0.003 (HFCL) Total 105.11 100 102.24 100 -2.87

1.22 There has been a net decline of 2.87 million subscribers during the quarter ending Jun-12.

Section C: Wireline Service

Table 1.14: Service Providers providing Wireline service [as on 3th June, 2012]

Sl. No. Name of the Area of Operation Service Provider 1 BSNL All India except Delhi & Mumbai

2 MTNL Delhi & Mumbai Andhra Pradesh, Delhi, Gujarat, Haryana, Karnataka, Kerala, Kolkata, Madhya 3 Bharti Airtel Ltd Pradesh, Maharashtra, Mumbai, Punjab, Rajasthan, Tamil Nadu (incl. Chennai), UP(East) and UP(West)

Tata Teleservices Ltd. & 4 All India Tata Teleservices (Mah) Ltd.

Quadrant 5 Televentures Ltd. Punjab (HFCL) Sistema Shyam 6 Rajasthan Telelink Ltd.

Reliance 7 Communications All India except Assam & North-East Ltd.

Andhra Pradesh, Chennai, Delhi, Gujarat, Karnataka, Kolkata, Madhya Pradesh, 8 Vodafone Maharashtra, Mumbai, Orissa, Punjab and Rajasthan

Chart 1.9: Wireline Subscriber Base and Teledensity

Table 1.15: Wireline Subscriber Base & Teledensity – Rural & Urban

Quarter ending Subscriber Base Teledensity (million) Rural Urban Rural Urban

Jun-11 8.47 25.82 1.01 7.16 Sep-11 8.02 25.30 0.95 6.98 Dec-11 7.75 24.94 0.92 6.85 Mar-12 7.55 24.62 0.89 6.73 Jun-12 7.25 24.17 0.86 6.57

1.23 Wireline subscriber base further declined from 32.17 million at the end of Mar-12 to 31.43 million at the end of Jun-12. Wireline Teledensity is 2.59. Rural subscriber base has shown Y-o-Y decline of 14.38%, from 8.47 Million at the end of Jun-11 to 7.25 Million at the end of Jun-12. During the same period, Urban subscription recorded decline of 6.37%.

Chart 1.10: Wireline Market share – Rural & Urban

Table 1.16: Service Provider wise Subscribers (Rural & Urban) & Share of Rural Subscription

Service Subscriber Base (million) Jun-12 Share of Provider Rural subscription Rural Urban Total (%) BSNL 7.20 14.51 21.71 33.16 MTNL - 3.45 3.45 - Bharti - 3.27 3.27 - Reliance 0.002 1.27 1.27 0.14 Tata 0.05 1.41 1.46 3.17

Quadrant - 0.20 0.20 (HFCL) - Sistema 0.01 0.04 0.05 14.93 Vodafone - 0.02 0.02 - Total 7.25 24.17 31.43 23.08

Table 1.17: Service Provider wise growth in Subscribers Service Subscriber Base (million) Rate of Market Market Provider Mar-12 Jun-12 Net change share- share- Additions (%) Mar-12 Jun-12 (%) (%) BSNL 22.47 21.71 -0.758 -3.37 69.84 69.08 MTNL 3.46 3.45 -0.004 -0.10 10.75 10.99 Bharti 3.27 3.27 0.002 0.06 10.16 10.41 Tata 1.44 1.46 0.017 1.19 4.48 4.64 Reliance 1.27 1.27 -0.001 -0.10 3.95 4.04 Quadrant 0.20 0.20 -0.004 -1.98 0.62 0.63 (HFCL) Sistema 0.05 0.05 0.002 3.96 0.15 0.15 Vodafone 0.02 0.02 0.002 11.76 0.06 0.06 Total 32.17 31.43 -0.743 -2.31 100 100

Table 1.18: Service Area wise Wireline Subscribers

Service Area Mar-12 Jun-12 Net Rate of Additions Change (%) Andhra Pradesh 2.36 2.32 -0.045 -1.93 Assam 0.23 0.20 -0.027 -11.90 Bihar 0.61 0.56 -0.050 -8.12 Delhi 2.91 2.92 0.009 0.31 Gujarat 1.83 1.81 -0.022 -1.19 Haryana 0.59 0.58 -0.008 -1.27 Himachal Pradesh 0.31 0.30 -0.005 -1.67 Jammu & Kashmir 0.20 0.20 -0.002 -0.85 Karnataka 2.69 2.46 -0.227 -8.43 Kerala 3.19 3.17 -0.023 -0.73 Madhya Pradesh 1.14 1.13 -0.013 -1.10 Maharashtra 2.65 2.63 -0.019 -0.73 Mumbai 3.01 3.00 -0.008 -0.27 North East 0.25 0.25 -0.001 -0.24 Orissa 0.46 0.40 -0.066 -14.34 Punjab 1.44 1.43 -0.012 -0.84 Rajasthan 1.16 1.13 -0.030 -2.58 T.N. (incl. Chennai) 3.19 3.17 -0.025 -0.79 U.P.(E) 1.27 1.19 -0.083 -6.51 U.P.(W) 0.80 0.79 -0.008 -1.01 Kolkata 1.18 1.16 -0.019 -1.64 W.B. 0.68 0.62 -0.059 -8.67 All India 32.17 31.43 -0.743 -2.31

1.24 Only Delhi Service Area showed positive growth in wireline service.

Table 1.19: Service Area wise Wireline Teledensity as on 30th June, 2012

Service Area Rural Urban Total Teledensity Teledensity Teledensity

Andhra Pradesh 1.07 6.94 2.70 Assam 0.15 3.41 0.65 Bihar 0.15 2.20 0.43 Delhi - - 15.25 Gujarat 1.03 5.82 2.98 Haryana 1.05 4.54 2.25 Himachal Pradesh 3.86 8.75 4.41 Jammu & Kashmir 0.44 5.09 1.70 Karnataka 1.10 9.05 4.09 Kerala 8.06 11.98 9.06 Madhya Pradesh 0.22 3.67 1.14 Maharashtra* 1.09 9.05 4.83 Mumbai* North East 0.62 5.79 1.88 Orissa 0.35 3.93 0.96 Punjab 2.54 8.02 4.83 Rajasthan 0.61 4.89 1.64 T.N. 1.86 6.67 4.56 U.P.(E)* 0.25 3.23 0.92 U.P.(W)* Kolkata* 0.44 5.73 1.95 W.B.* All India 0.86 6.57 2.59

1.25 Detailed table on service provider wise subscriber base in each service area is at Annexure-1.3.

Public Call Offices (PCO)

1.26 Total number of PCOs in the country at the end of Jun-12 is 1.71 million as compared to 2.01 million at the end of Mar-12, showing a reduction of 0.29 million PCOs. Detailed table is at Annexure -1.4.

Chart 1.11: Number of PCOs

1.27 Number of PCOs continued to show declining trend. This quarter has reorded a decline of 14.62%. The year-on-year (Y-O-Y) decline over the same quarter of the last year is 39.51%.

Table 1.20: Rate of change & Market share of PCOs

Service Mar-12 Jun-12 Rate of % Market Provider change share (Mar-12) BSNL 1.08 1.01 -6.96 58.69

MTNL 0.16 0.16 -1.36 9.16

Bharti 0.05 0.04 -7.21 2.60 Quadrant (HFCL) 0.01 0.01 -8.69 0.30 Sistema 0.02 0.02 -2.75 1.12 Tata 0.46 0.28 -39.00 16.34 Reliance 0.23 0.20 -13.84 11.79 Vodafone - - - -

Total 2.01 1.71 -14.62 100.00

Village Public Telephones (VPTs)

1.28 There are 5,93,731 inhabited villages in India as per census 2001. The number of VPTs slightly increased from 583718 at the end of Mar-12 to 584020 at the end of Jun-12. At the end of Jun-12, 98.36% of the total inhabited villages in India have been connected. Detailed table is at Annexure -1.5.

Chart 1.12: Growth in VPTs

Section D: Internet Service

1.29 There are 23.01 million Internet subscribers at the end of Jun-12 as compared to 22.86 million at the end of Mar-12, registering a growth of 0.66%. Apart from this, 460.84 million wireless subscribers have subscribed to Data services, as reported by the wireless service providers.

1.30 Number of Broadband subscribers increased from 13.81 million at the end of Mar-12 to 14.57 million at the end of Jun-12, registering a quarterly growth of 5.49% and Y-O-Y growth of 17.97%.

Chart 1.13: Trends in Internet subscription

1.31 Share of Broadband subscription in total Internet subscription increased from 60.4% at the end of Mar-12 to 63.31% at the end of Jun-12.

1.32 Number of Narrowband subscribers decreased from 9.05 million at the end of Mar-12 to 8.44 million at the end of Jun-12, thereby showing a negative growth of 6.71% as against a positive growth of 0.11% in the previous quarter i.e. QE Mar-12.

Table 1.21: Trends in subscribers (in Million) of PSUs Vs. Pvt. Internet Service Providers

Quarter PSU ISPs Private Total % Share ending ISPs of PSUs Jun-11 14.07 6.26 20.33 69.22 Sep-11 14.43 6.56 20.99 68.75 Dec-11 14.85 7.55 22.39 66.30 Mar-12 15.19 7.67 22.86 66.45 Jun-12 15.01 8.00 23.01 65.24

1.33 The total Internet leased line customers stood at 47,397 at the end of Jun-12 as compared to 51,227 at the end of Mar-12, registering an decrease of about 7.48%.

1.34 There are 8044 Cyber Cafes at the end of Jun-12 as compared to 8123 at the end of Mar-12 registering a decrease of 0.97% during the quarter. 1.35 As per the reports available with the TRAI, 36 ISPs are providing Internet Telephony services presently. The list is at Annexure-1.6.

ISP Connectivity

1.36 The International Internet bandwidth owned by various ISPs is reported to be 821 GB during this quarter as compared to 819 GB in QE Mar-12.

Table 1.22: Internet Subscriber Base & Market share of top 10 ISPs

S.No ISP Category Service Subs Share (%) Area 1 Bharat Sanchar Nigam A All India 12442892 54.07% Ltd. 2 Reliance Communications A All India 3580768 15.56% Infrastructure Limited 3 Mahanagar Telephone B Delhi & 2568736 11.16% Nigam Ltd. Mumbai 4 Bharti Airtel Ltd. A All lndia 1383036 6.01% 5 You Broadband & Cable A All India 678815 2.95% India Private Limited 6 Hathway Cable & A All India 365447 1.59% Datacom Pvt. Ltd. 7 Tikona Digital Networks A All India 292270 1.27% Pvt Ltd 8 Beam Telecom Pvt. Ltd. B Andhra 222279 0.97% Pardesh 9 Tata Communications A All India 150644 0.65% Limited 10 Tata Teleservices A All India 111020 0.48% (Maharashtra) Ltd. Total of Top 10 ISPs 21795907 94.72% Others 1214736 5.28% Grand Total 23010643 100.00%

1.37 BSNL holds 54.07% of the market share with reported subscriber base of 12.44 million Internet subscribers at the end of Jun-12. Reliance is at second position (3.58 million) followed by MTNL (2.57 million). Detailed table with subscriber numbers & growth rates of all the ISPs is at Annexure-1.7.

1.38 Top 10 ISPs together hold 94.72% of the total Internet subscriber base.

Chart 1.14: Growth achieved by top ten ISPs during the quarter

Chart 1.15: Technology trends for Internet Access (including Broadband)

Chart 1.16: Broadband Access - Technologies & Market Share

1.39 DSL (Digital Subscriber Line) is the most preferred technology used by the Service Providers to provide Broadband Services and it constitutes 82.93% of total broadband subscribers, followed by Cable Wireless (5.75%) and Ethernet LAN (5.63%).

Chart 1.17: Speed Category wise data on Internet/broadband subscribers for top 10 States

1.40 Maharashtra is having largest Internet (<256 Kbps) and Broadband (>=256 Kbps) subscriber base in the country. Tamil Nadu is at second place in internet and broadband subscriber base.

1.41 At the end of Jun-12, in all the top 10 states, the number of broadband subscribers is more than the number of narrowband subscribers.

Chart 1.18: Growth of wireless subscribers capable of Accessing Data services/Internet

Note: The above chart depicts the number of subscribers who have subscribed to Data Services

1.42 49.34% of total wireless subscribers base are capable of Accessing Data Services/Internet at the end of Jun-12 as against 48.84% at the end of previous quarter.

Table 1.23: Service Provider wise details of Data Services Subscriber Base of Data Services

S.No. Service Provider Data Subscribers as on 30th June 2012 (in millions) 1 Aircel 19.67

2 Bharti 185.04

3 Loop 3.15

4 GPRS 79.59 BSNL* CDMA 2000 XI 0.03 5 HFCL# 1.49

6 Vodafone 71.37

7 Idea 20.82

8 GPRS# 2.82 MTNL* CDMA 2000 XI 0.03 9 RTL 5.34 10 GPRS 5.84 RCL* CDMA 2000 XI 5.48 11 Sistema@ 1.73

12 GPRS 4.76 Tata* CDMA 2000 XI 2.53 13 Unitech# 45.58

14 Videocon# 5.58

Total 460.84

* = Provides GSM & CDMA Based services. @ = Provides CDMA based services only. # = As reported by M/s Videocon, M/s Unitech, M/s MTNL, Delhi & M/s HFCL for GSM Services, data services are enabled to all subscribers .

Section E : Other Value Added Services – PMRTS & VSAT

Public Mobile Radio Trunk Services (PMRTS)

Table 1.24: PMRTS Subscriber base – Service Provider wise

Subscriber Subscriber %age %age in Sr. Name of the Base as on Base as on Growth in Market No. Service Provider 31.03.12 30.06.12 Subscribers Share Arya Omnitalk 22129 22919 3.57 66.43 1 Radio Trunking Services Pvt.Ltd. 2 Procall Ltd. 6518 6206 -4.79 17.99

3 Smartalk Pvt Ltd. 1546 1379 -10.80 4.00

4 QuickCall 3449 3060 -11.28 8.87

Bhilwara Telenet 5 1111 936 -15.75 2.71 Services Pvt.Ltd. India Satcom 6 0 0 0.00 0.00 Ltd.* Total 34753 34500 -0.73 100.00

*M/s India Satcom Ltd. reported that their MRTS department is non functional and they do not have any subscriber.

1.43 The subscriber base of PMRTS decreased from 34,753 at the end of QE Mar-12 to 34,500 at the end of Jun-12.

1.44 Detailed table on Service Area wise subscriber base is at Annexure- 1.8.

Chart 1.19: Number of PMRTS subscribers & Rate of Change (%)

Very Small Aperture Terminal (VSAT)

Table 1.25: VSAT Service Providers currently providing service & subscriber base

Subscriber base at the Sr. Name of Service %age Market Quarter ending No Provider change Share (%) Mar-12 Jun-12 Hughes 1 55803 57834 3.64 34.22 Communications Ltd. 2 HCL Comnet 23922 23853 -0.29 14.11 Bharti Airtel Limited, 3 46747 47040 0.63 27.84 Bangalore 4 Bharti Broadband 148 141 -4.73 0.08 5 Essel Shyam 2728 2728 0.00 1.61 6 Tatanet Services 20999 23851 13.58 14.11 7 ITI 0 0 0.00 0.00 8 GNFC 0 0 0.00 0.00 9 BSNL 10050 10520 4.68 6.23 10 Infotel Satcom 1689 1661 -1.66 0.98 11 Infinium India Ltd. 1366 1366 0.00 0.81 Total 163452 168994 3.39 100.00

Note: M/s ITI and M/s GNFC have surrendered complete Bandwidth in extended C-Band with effect from 1st October 2009 and 15th March 2009 respectively. However, they have not surrendered their licenses. As of now their subscriber base is zero.

1.45 The total number of VSAT subscribers increased to 168994 at the end of Jun-12 from 163452 at the end of Mar-12. Net additions during the quarter has been 5542 and, the growth rate 3.39%.

1.46 Hughes Communication Limited with subscriber base of 57834 continues to be the market leader.

1.47 HCL Comnet, Bharti Broadband & Infotel Satcom have registered decline in VSAT subscribers in this quarter.

Chart 1.20: Number of VSAT Subscribers & Rate of Change (%)

Chapter 2 : Revenue and Usage

------ For all the parameters, Metros indicate data for Delhi, Mumbai & Kolkata. Data for Chennai service area has been included in Circle A, as part of TN  ARPU arrived after adjusting interconnect charges  The data contained in the section A & B covers the licensees, who have been providing service during the entire period from 1st April, 2012 to 30th June, 2012 in the various service areas.

Section A: GSM Service

Table 2.1: Key Indicators - GSM Service

Parameter QE QE QE QoQ %age YoY %age Jun-11 Mar-12 Jun-12 change over change over Mar-12 Jun-11 Subscriber Base 736.14 810.52 831.02 2.53 12.89 (million) Share of Prepaid (%) 96.91 96.87 96.84 -0.03 -0.08 Incoming MOU* per 177 179 178 -0.19 0.72 sub. per month Outgoing MOU* per 167 167 167 0.04 0.23 sub. per month Outgoing SMS per 45 37 38 1.97 -15.72 sub. per month Average Revenue Per

User (ARPU) per 97 95 -1.94 -2.11 98 month * Minutes of Usage

Chart 2.1: Outgoing Traffic Pattern - GSM Service

42.48%

45.00% 41.72% 37.93%

40.00% 36.70%

35.00%

30.00%

25.00% Mar-12 20.00% Jun-12

15.00% 11.71% 11.60%

10.00% 6.82%

6.46% 1.66%

5.00% 1.66%

0.46%

0.44%

0.19% 0.17% 0.00% Intra-circle Intra-circle Intra-circle Inter-circle Inter-circle Inter-circle ILD to Fixed to own to other to Fixed to own to other Mobile Mobile Mobile Mobile

Chart 2.2: Proportion of prepaid subscribers - GSM Service

100% 95%

90% 98.44%

85% 98.47%

96.26%

96.18% 91.06%

80% 96.87%

91.10%

98.31% 98.32%

75% 96.84% 70% 65% 60% Circle A Circle B Circle C Metros All India Mar-12 Jun-12

Note: Subscriber figures are closing figures as on the last day of the respective quarters

2.1 Market share of prepaid segment slightly declined from 96.87% at the end of Mar-12 to 96.84% at the end of Jun-12.

Table 2.2: Monthly ARPU - GSM Service (` per month) Circle category Postpaid Prepaid Blended ARPU Circle A 509 87 103 Circle B 517 78 86 Circle C 456 83 89 Metro 594 71 118 All India 532 81 95

All private SPs 559 83 98 BSNL/MTNL 382 65 78

2.2 The all India blended ARPU per month increased by 1.94% from `97 in QE Mar-12 to `95 in QE Jun-12.

2.3 Prepaid ARPU decreased from `83 in Mar-12 to `81 in Jun-12 and Postpaid ARPU decreased from `554 to `532 in this quarter.

Table 2.3: Composition of Revenue (%) - GSM Service

Item QE Mar-12 QE Jun-12 Rental Revenue 20.33 18.10 Revenue from Calls 51.02 53.37 Revenue from 7.03 5.74 SMS Revenue from Roaming 8.65 8.79 Other Revenues * 12.97 13.99 * Other revenue includes revenue from other value added services, installation etc.

Table 2.4: MOU & SMS (per subscriber per month) - GSM Service

Circle Postpaid Prepaid category Outgoing Incoming Total Outgoing Outgoing Incoming Total Outgoing MOU MOU MOU SMS MOU MOU MOU SMS Circle A 549 453 1002 83 157 159 316 53 Circle B 532 479 1010 56 146 170 316 26 Circle C 531 456 987 51 172 213 385 24 Metro 503 374 877 76 167 145 312 48 All India 531 436 967 73 156 170 325 37

Circle BLENDED [Postpaid + Prepaid] category Outgoing MOU Incoming MOU Total MOU Outgoing SMS Circle A 172 170 342 54 Circle B 152 175 327 26 Circle C 178 217 395 24 Metro 197 165 363 50 All India 167 178 346 38

2.4 The overall MOU per subscriber remained almost at the same level as in the previous quarter.

2.5 The overall ratio of incoming-outgoing MOUs remained unchanged at 52:48.

2.6 Outgoing SMS per subscriber per month increased by 1.97% from 37 in QE Mar-12 to 38 in QE Jun-12.

Table 2.5: Outgoing Traffic (MOU) Pattern - GSM Service

Circle Intra- Local (Intra-circle) Inter- NLD (Inter-circle) ILD Category circle to to own to other circle to to own to other (%) Fixed Mobile Mobile Fixed Mobile Mobile (%) (%) (%) (%) (%) (%)

Circle A 1.80 39.56 42.52 0.40 5.26 10.27 0.18 Circle B 1.41 45.26 37.50 0.32 5.04 10.33 0.14 Circle C 1.41 52.63 30.81 0.56 5.19 9.34 0.06 Metros 2.29 23.79 34.16 0.93 16.07 22.35 0.41 All India 1.66 41.72 37.93 0.46 6.46 11.60 0.17

Average Subscriber outgo* per minute

2.7 The tariff plans are of bundled nature and the trade-off is generally between monthly fixed charges and Variable (call) charges. The average outgo per outgoing minute (=Rental revenue plus call revenue per outgoing minute), therefore, is a realistic indicator of tariff levels. The table below provides the figures for the quarter ending Jun-12.

Table 2.6: Average outgo* per outgoing minute - GSM Service (` per month)

Circle Postpaid Prepaid Blended Category

Circle A 0.62 0.49 0.50 Circle B 0.62 0.45 0.46 Circle C 0.64 0.41 0.42 Metros 0.72 0.51 0.56 All India 0.65 0.47 0.48 * Includes both Rental and call charges

2.9 All India average outgo per minute declined from `0.49 in the QE Mar-12 to `0.48 in the QE Jun-12.

Table 2.7: Trends of Key Parameters - GSM Service

Parameter Jun-11 Sep-11 Dec-11 Mar-12 Jun-12 1. ARPU (` Per month) 98 93 96 97 95 2. MOU per subscriber per month 344 331 332 346 346 3. Outgoing MOU per subscriber per month 3.1 Local (Intra-circle) 137 129 131 135 136 3.2 NLD (inter-circle) 30 30 30 32 31 3.3 ILD 0.4 0.3 0.3 0.3 0.3 4. Outgoing SMS per subscriber per month SMS 45 45 36 37 38 5. Average Outgo per outgoing minute (`) 0.50 0.50 0.51 0.49 0.48

2.10 Service Area wise statistics are available at Annexure-2.1.

Section B: CDMA – Full Mobility Service

Table 2.8: Key Indicators – CDMA Full Mobility Service

Parameter Mar-12 Jun-12 % Change

Subscriber Base in millions* 89.6 87.4 -2.4 Share of Prepaid (%) 93.1% 92.9% -0.3 Incoming MOUs per subs per month 112 114 1.0 Outgoing MOUs per subs per month 117 115 -1.6 Outgoing SMS per subs per month 16 22 41.4 ARPU (` Per month) 75 75 -0.5 * Subscriber figures are closing figures as on last day of the quarter.

Chart 2.3: Outgoing Traffic Pattern – CDMA Full Mobility Service

Chart 2.4: Proportion of prepaid subscribers – CDMA Full Mobility Service

2.11 Market share of Prepaid segment slightly declined from 93.13% in QE Mar-12 to 92.89% in QE Jun-12.

Table 2.9: Monthly ARPU – CDMA Full Mobility Service (` per month) Circle category Postpaid Prepaid Blended ARPU Circle A 449 49 85 Circle B 365 41 53 Circle C 479 46 65 Metro 494 55 102 All India 449 47 75

2.12 The All India blended Average Revenue Per User (ARPU) per month has shown an decline of 0.50% from Rs. 75.3 in QE Mar-12 to Rs. 74.9 in QE Jun-12. ARPU for Prepaid service declined by 2.49% from Rs.48 in QE Mar-12 to Rs.47 in QE Jun-12. ARPU for Postpaid service has also marginally declined by 0.16% from Rs.450 in QE Mar-12 to Rs.449 in QE Jun-12.

Table 2.10: Composition of Revenue (%)– CDMA Full Mobility Service

Item QE Mar-12 QE Jun-12 Rental Revenue 22.4 21.4 Revenue from Calls 41.5 42.1 Revenue from SMS 1.9 2.0 Revenue from Roaming 3.2 4.3 Other Revenues* 31.0 30.2

* Other revenue includes revenue from other value added services, installation etc.

Table 2.11: MOU & SMS (per subscriber per month) – CDMA Full Mobility Service

Circle Postpaid Prepaid category Outgoing Incoming Total Outgoing Outgoing Incoming Total Outgoing MOU MOU MOU SMS MOU MOU MOU SMS

Circle A 289 164 454 50 86 99 185 17 Circle B 446 229 675 16 98 110 209 12 Circle C 454 246 700 9 133 142 274 8 Metro 288 162 449 283 104 105 209 21 All India 330 181 512 118 99 109 208 15

Circle Blended (postpaid + prepaid) category Outgoing Incoming Total MOU Outgoing MOU MOU SMS Circle A 104 104 208 20 Circle B 112 115 226 12 Circle C 146 146 293 8 Metro 123 111 235 49 All India 115 114 229 22

2.13 The total MOU per subscriber per month decreased by 0.31%, from 229.3 in QE Mar-12 to 228.6 in QE Jun-12. The outgoing MOUs decreased by 1.57% however the incoming MOUs increased by 1%.

2.14 Prepaid MOUs increased by 0.70% and postpaid MOUs decreased by 7.15%.

2.15 Outgoing SMS per subscriber per month has gone up to 22 in QE Jun-12 from 16 in QE Mar-12.

Table 2.12: Outgoing Traffic Pattern – CDMA Full Mobility Service

Circle Intra- Local (Intra-circle) Inter- NLD (Inter-circle) ILD Category circle circle (%) to to own to other to to own to other Fixed Mobile Mobile Fixed Mobile Mobile (%) (%) (%) (%) (%) (%) Circle A 2.6 33.4 50.1 0.8 4.2 8.7 0.3 Circle B 1.3 41.3 43.9 0.7 4.7 7.9 0.1 Circle C 1.5 35.2 52.6 0.6 3.6 6.4 0.0 Metros 2.9 32.9 34.7 0.9 7.8 20.7 0.2 All India 2.1 36.4 44.6 0.8 5.2 10.9 0.1

Table 2.13: Average outgo* per outgoing minute – CDMA Full Mobility Service [` Per min]

Circle Postpaid Prepaid Blended Category

Circle A 0.97 0.44 0.57 Circle B 0.61 0.34 0.38 Circle C 0.45 0.28 0.30 Metros 0.91 0.44 0.56 All India 0.81 0.38 0.47 * Includes both Rental and call charges

2.16 All India average outgo per minute remain the same as previous quarter i.e. `0.47.

Table 2.14: Trends of Key Parameters – CDMA Full Mobility Service

Parameter Jun-11 Sep-11 Dec-11 Mar-12 Jun-12

1. ARPU (` Per month) 64 71 73 75 75 2. MOU per subscriber per month 238 230 226 229 229 3. Outgoing MOU per subscriber per month 3.1 Local (Intra-circle) 97 93 92 95 96 3.2 NLD (inter-circle) 22 23 22 22 19 3.3 ILD 0.19 0.18 0.15 0.37 0.15 4. Outgoing SMS per subscriber per month SMS 15 15 14 16 22 5. Average Outgo per outgoing minute (`) 0.50 0.47 0.49 0.47 0.47

Service Area wise statistics are available at Annexure-2.2.

Section C: Internet Service

Revenue of ISPs

2.17 The total Revenue of the Internet Services as reported by ISPs was `2828.24 crores for the quarter ending Jun-12 as compared to `2,923.90 crores for the quarter ending Mar-12, showing a decrease of 3.27%.

Internet Telephony

2.18 Total Minutes of Usage (MOU) for Internet Telephony increased from 236.40 million in QE Mar-12 to 254.66 million in QE Jun-12.

Chart 2.5: Trends in MOU for Internet Telephony

Chapter 3 : Financial Data of Telecom Service Sector

Table 3.1: Gross Revenue (GR), Adjusted Gross Revenue (AGR), License Fee (LF) & Spectrum Charges

Particulars QE Jun-11 QE Mar-12 QE Jun-12 Q-O-Q Y-O-Y (` in Crore) (` in Crore) (` in Crore) % Change % Change Over Mar-12 over Jun-11

Gross Revenue 46891.61 49242.99 52512.1 6.64 11.99 (GR)

Adjusted Gross 32589.93 34457.07 35499.01 3.02 8.93 Revenue (AGR)

Pass Through 14301.68 14785.92 17013.08 15.06 18.96 (GR-AGR) 2699.14 2852.43 2941.02 3.11 8.96 License Fee Spectrum 1169.62 1262.99 1292.06 2.30 10.47 Charges

3.1 Gross Revenue increased by 6.64% and AGR increased by 3.02% in the QE Jun-12.

3.2 Pass through increased by 15.06% in the QE Jun-12 and on annual basis it has increased by 18.96%.

3.3 Pass-through charges as % Gross Revenue: 32.40% as against 30.03% in the previous quarter.

3.4 Average License fee as % Adjusted Gross Revenue: 8.28%.

3.5 Public sector undertakings' share to total GR: 15.69%.

Table 3.2: Service-wise Gross Revenue, Adjusted Gross Revenue (AGR), License Fee and Spectrum Charges (` in Crore) Service GR AGR LF Spectrum Charges Access Providers 39906.83 28225.28 2504.57 1289.89 NLD 7795.07 5929.58 355.77 0.00 ILD 2837.24 1215.46 72.96 0.00 Others 1972.96 128.7 7.72 2.18

Total 52512.10 35499.02 2941.02 1292.07

Chart 3.1: Composition of Gross Revenue

3.6 Access services contributed 76.00% of the total revenue of telecom services. In Access services Gross Revenue, AGR & License Fee & Spectrum Charges increased by 3.77%, 2.98, 3.10 & 2.32% respectively during the quarter.

3.7 Monthly ARPU based on AGR for Access services is `98 for the Q.E. Jun-12. Chart below shows the trend in ARPU.

Chart 3.2: Trend in ARPU per month for Access Services

Table 3.3: Access Services – Service Provider wise Gross Revenue (` in Crore) Service QE Mar-12 QE Jun-12 % Change

Bharti 10565.79 11238.37 6.37 Vodafone 8204.11 8406.37 2.47 Idea 5441.93 5575.31 2.45 BSNL 4029.49 4282.30 6.27 Tata 3194.84 3211.72 0.53 Reliance 2996.53 2859.88 -4.56 Aircel 1750.94 1851.24 5.73 Unitech 865.02 971.31 12.29 MTNL 765.10 888.48 16.13 Sistema Shyam 417.75 415.43 -0.56 Loop 175.09 151.55 -13.44 Quadrant Tele 50.44 54.88 8.80 Videocon* - - - Grand Total (Access) 38457.03 39906.84 3.77

* Data not submitted

Table 3.4: Category-wise share in Access Services Gross Revenue (GR)

Category Gross Revenue for % age QE Jun-12 share of Gross (` in Cr.) Revenue

Metro 7207.46 18.06 A 14886.60 37.30 B 13296.92 33.32 C 4515.84 11.32 Total 39906.83 100.00

Notes:

1. Source: Figures are un-audited and as submitted by the Operators.

2. The figures have been regrouped wherever considered necessary for analysis purpose.

3. The Spectrum charges (mostly) are now reported on “Payment for the current Quarter” basis. However, some operators are reporting on payment basis or on estimate basis on projected AGR for next quarter.

4. Metro area includes Delhi, Mumbai and Kolkata only. Chennai is clubbed with Tamilnadu.

5. The analysis does not include data for M/s Etisalat, M/s Loop Telecom and M/s S- Tel since they have intimated regarding discontinuation of their business operations.

Chapter 4 : Quality of Service (QoS)

Section A: Quality of Service Performance of Wireless Service Providers

Table 4.1: QoS Summary - Wireless Service

No. of Operators not Meeting the Benchmarks

Quarter Ending Quarter Ending S. Benchma March, 2012 June, 2012 Parameters No. rk Out Of Out Of Out Of Out Of 229(Nos.) 229 229(Nos.) 229 (in %) (in %)

Network Related Parameters I.

Network Availability 1

BTSs Accumulated downtime (not (i) ≤ 2% available for service) 3 1.31 3 1.31 Worst affected BTSs due to (ii) ≤ 2% downtime 8 3.49 9 3.93 Connection Establishment 2 (Accessibility)

Call Set-up Success Rate (within (i) ≥ 95% licensee's own network) 0 0 0 0.00

(ii) SDCCH/ Paging Chl. Congestion ≤ 1% 1 0.44 3 1.31 (iii) TCH Congestion ≤ 2% 2 0.87 1 0.44 Connection Maintenance (Retain 3 ability)

(i) Call Drop Rate ≤ 2% 2 0.87 3 1.31 Worst affected cells having more (ii) ≤ 3% than 3% TCH drop (call drop) rate 21 9.17 20 8.73 (iii) Connection with good voice quality ≥ 95% 0 0.00 0 0.00

No. of Operators not Meeting the Benchmarks

Quarter Ending S. Benchma Quarter Ending Parameters June, 2012 No. rk March, 2012

Out Of Out Of Out Of Out Of 229 229 229(Nos.) 229(Nos.) (in %) (in %) Point of Interconnection (POI) Congestion (No. of POIs not 4 meeting the benchmark) ≤ 0.5% (Averaged over a period of quarter) 15 6.55 5 2.18 Customer Service Quality II. Parameters 5 Metering and Billing Metering and billing credibility - (i) ≤ 0.1% post paid 3 1.31 6 2.62 Metering and billing credibility - (ii) ≤ 0.1% pre paid 3 1.31 8 3.49 100% Resolution of (iii) within 4 billing/charging/validity complaints weeks 2 0.87 2 0.87 within 1 Period of applying credit/ waiver/ week of adjustment to customer’s account (iv) resolution from the date of resolution of of complaints complaint 0 0.00 0 0.00 Response time to the customer 6 for assistance Accessibility of call centre/ (i) ≥ 95% customer care 3 1.31 2 0.87 %age of calls answered by the (ii) operators (voice to voice) within 60 ≥ 90% seconds 49 21.40 50 21.83 7 Termination / closure of service %age requests for Termination / 100% (i) Closure of service complied within within 7 7 days days 3 1.31 4 1.75 100% Time taken for refund of deposits (ii) within 60 after closures 2.18 1.75 days 5 4

4.1 The performance has improved in this quarter as compared to the previous quarter in respect of the following parameters :-

a. TCH Congestion b. Worst affected cells having more than 3% TCH drop (call drop) rate c. Point of Interconnection (POI) Congestion (No. of POIs not meeting the benchmark) d. Accessibility of call centre/ customer care e. Time taken for refund of deposits after closures

4.2 The performance has deteriorated in this quarter as compared to the previous quarter in respect of the following parameters:-

a. Worst affected BTSs due to downtime b. SDCCH/ Paging Chl. Congestion c. Call Drop Rate d. Metering and billing credibility - post paid e. Metering and billing credibility - pre paid f. %age of calls answered by the operators (voice to voice) within 60 sec g. %age requests for Termination / Closure of service complied within 7 days

4.3 The performance remained unchanged in this quarter as compared to the previous quarter in respect of the following parameters:-

a. BTSs Accumulated downtime (not available for service)

b. Call Set-up Success Rate (within licensee's own network)

c. Connection with good voice quality d. Resolution of billing/ charging/ validity complaints. e. Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints

Table 4.2: Parameter wise Performance of Wireless Service Providers

Service Service Parameter Benchmark Performance Provider Area

≤ 2% BH BSNL 3.38 BTSs Accumulated downtime (not ≤ 2% NE available for service) (%age) BSNL 2.10 ≤ 2% TATA GSM* HP 4.56 ≤ 2% Aircel J&K 9.12 ≤ 2% Aircel OR 6.72 ≤ 2% Aircel WB 2.77 ≤ 2% BSNL ASM 7.30 Worst affected BTSs due to downtime ≤ 2% (%age) BSNL BH 3.60 ≤ 2% BSNL NE 5.15 ≤ 2% BSNL UPW 6.92 ≤ 2% BSNL WB 2.15 ≤ 2% TATA GSM* HP 16.67 ≤ 1% BSNL NE 1.25 SDCCH/ Paging Chl. Congestion ≤ 1% (%age) Vodafone BH 1.08 ≤ 1% Vodafone WB 1.12 TCH Congestion (%age) ≤ 2% Vodafone BH 2.85

≤ 2% NE BSNL 2.07 Call Drop Rate (%age) ≤ 2% UPW BSNL 2.20

≤ 2% TATA GSM* HP 3.92 ≤ 3% Aircel ASM 4.11 ≤ 3% Aircel HP 9.38 ≤ 3% Aircel J&K 3.29 ≤ 3% Aircel NE 3.95 ≤ 3% Aircel OR 3.22 ≤ 3% Aircel WB 5.34 ≤ 3% BSNL ASM 3.27 ≤ 3% BSNL BH 3.75 ≤ 3% BSNL KOL 4.20 Worst affected cells having more than 3% ≤ 3% BSNL KTK 3.03 TCH drop (call drop) rate (%age) ≤ 3% BSNL MH 3.60 ≤ 3% BSNL MP 3.55 ≤ 3% BSNL NE 5.88 ≤ 3% BSNL PNJ 5.70 ≤ 3% BSNL TN 3.97 ≤ 3% BSNL UPW 7.68 ≤ 3% BSNL WB 4.42 ≤ 3% TATA GSM UPE 6.00 ≤ 3% TATA GSM* HP 61.11 ≤ 3% Vodafone BH 11.73

≤ 0.5% Aircel KOL 1 ≤ 0.5% BSNL BIH 1 Point of Interconnection (POI) Congestion (No. of POIs not meeting the benchmark) ≤ 0.5% (Averaged over a period of quarter ) BSNL GJ 1 ≤ 0.5% Uninor MH 2 ≤ 0.5% Uninor TN 1 ≤ 0.1% Aircel KR 0.22 ≤ 0.1% Aircel UPW 0.15 ≤ 0.1% Idea KTK 0.17 Metering and billing credibility - post paid ≤ 0.1% Loop Mobile MBI 0.12 ≤ 0.1% Vodafone HP 0.40 ≤ 0.1% Vodafone KRL 0.27 ≤ 0.1% Aircel AP 0.12 ≤ 0.1% Aircel GUJ 0.29 ≤ 0.1% Aircel KTK 0.16 ≤ 0.1% Aircel MP 0.20 Metering and billing credibility - pre paid ≤ 0.1% Loop Mobile MBI 0.26 ≤ 0.1% RCOM GSM AP 0.11 ≤ 0.1% Uninor UPW 0.18 ≤ 0.1% Vodafone BH 0.25 100% within 4 Resolution of billing/charging/validity Aircel weeks TN 97.79 complaints 100% within 4 BSNL weeks NE 75.50

≥ 95% Idea J&K 92.28 Accessibility of call centre/ customer care ≥ 95% Idea UP(E) 93.56 ≥ 90% Aircel AP 69.00 ≥ 90% Aircel ASM 89.00 ≥ 90% Aircel BH 88.00 ≥ 90% Aircel CHN 76.00 ≥ 90% Aircel DLI 49.00 ≥ 90% Aircel HP 71.00 ≥ 90% Aircel HR 68.00 ≥ 90% Aircel J&K 87.00 ≥ 90% Aircel KOL 81.00 Percentage of calls answered by the ≥ 90% operators (voice to voice) wthin 60 seconds Aircel KR 50.00 ≥ 90% Aircel KTK 71.00 ≥ 90% Aircel MH 63.00 ≥ 90% Aircel MP 23.00 ≥ 90% Aircel MBI 71.00 ≥ 90% Aircel OR 81.00 ≥ 90% Aircel PB 42.00 ≥ 90% Aircel RAJ 67.00 ≥ 90% Aircel TN 83.00 ≥ 90% Aircel UPE 20.00

≥ 90% Aircel UPW 37.00 ≥ 90% Aircel WB 60.00 ≥ 90% Airtel AP 89.83 ≥ 90% Airtel CHN 48.81 ≥ 90% Airtel DLI 76.41 ≥ 90% Airtel J&K 89.13 ≥ 90% Airtel KR 79.71 ≥ 90% Airtel KTK 86.77 ≥ 90% Airtel MH 76.58 ≥ 90% Airtel MP 86.38 ≥ 90% Airtel RAJ 73.19 ≥ 90% Airtel TN 48.81 ≥ 90% Airtel UPE 87.07 ≥ 90% Airtel UPW 88.70 ≥ 90% BSNL ASM 64.50 ≥ 90% BSNL JK 81.00 ≥ 90% BSNL PNJ 77.00 ≥ 90% Idea ASM 84.89 ≥ 90% Idea KOL 89.53 ≥ 90% Idea KL 87.90 ≥ 90% RCOM CDMA KTK 84.70

≥ 90% RCOM CDMA MH 89.19 ≥ 90% RCOM CDMA UPE 88.74 ≥ 90% RCOM GSM DLI 88.35 ≥ 90% RCOM GSM KTK 80.37 ≥ 90% RCOM GSM MH 88.85 ≥ 90% RCOM GSM PB 86.76 ≥ 90% RCOM GSM TN 87.09 ≥ 90% RTL HP 88.56 ≥ 90% Uninor UPW 88.04 ≥ 90% Vodafone ASM 85.91 100% within 7 Aircel days KTK 98.99 100% within 7 %age requests for Termination / Closure Aircel days MH 80.31 of service complied within 7 days 100% within 7 Idea days KTK 98.54 100% within 7 Idea days MB 99.98 100% within 60 Idea days AP 66.67 100% within 60 Time taken for refund of deposits after Idea days ASM 98.48 closures 100% within 60 Idea days NE 88.89 100% within 60 Idea days OR 91.67

Note: Tata(GSM)* = Data for HP only for the month of June 2012.

4.4 The detailed table on Service Provider wise performance of QoS parameters for Wireless Services is available at Annexure-4.1.

Section B: Quality of Service Performance of Wireline Service Providers

Table 4.3: QoS Summary - Wireline Service

No. of operators not meeting the benchmarks S. Benchma QE March, 2012 QE June, 2012 Parameters No. rk Out of Out of Out of Out of 88 In 88 In 88 In 88 In Nos. %age Nos. %age Fault incidences per (i) ≤ 5 8 9.09 8 9.09 100 subs/month % Fault repaired by (ii) a ≥ 90% 8 9.09 9 10.23 next working day % Fault repaired within (ii) b ≥ 100% 24 27.27 35 39.77 3 days (for urban areas) % Fault repaired within (ii) c 5 days (for rural & hilly ≥ 100% 17 19.32 27 30.68 areas) (iii) MTTR <8Hrs 5 5.68 8 9.09 Call Completion Rate (iv) a ≥ 55% 2 2.27 1 1.14 (in local network) Answer to Seizure Ratio (iv) b ≥ 75 % 0 0.00 0 0.00 (ASR) Point of Interconnection (POI) Congestion (No. of (v) ≤ 0.5% 0 0.00 0 0.00 PoIs not meeting benchmark) Metering & billing (vi) ≤ 0.1% 2 2.27 0 0.00 credibility – Post-paid Metering & billing (vii) ≤ 0.1% 0 0.00 0 0.00 credibility – Pre-paid Resolution of 100% (viii) billing/charging/Credit within 4 1 1.14 1 1.14 & validity complaints weeks Period of applying Within 1 credit/ waiver/ week of adjustment to (ix) resolution 5 5.68 0 0.00 customer’s account of from the date of complaint resolution of complaints

No. of operators not meeting the 15 17.05% benchmarks S. Benchma QE March, 2012 QE June, 2012 meeting the benchmarks Parameters No. rk Out of Out of Out of Out of 88 In 88 In 88 In 88 In Nos. %age Nos. %age Response time to the (x) - - - - - customer for assistance

Accessibility of call (x) a ≥ 95% 11 12.50 7 7.95 centre/ customer care %age of calls answered by the operators (voice (x) b ≥ 90% 5 5.68 6 6.82 to voice) within 60 seconds 100% Termination / closure within 7 (xi) 17 19.32 25 28.41 of service days

100% Time taken for refund of within 60 (xii) 4 4.55 0 0.00 deposits after closures days

NOTE :- (1) As per “The Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Teleohone Service Regulations, 2009 “, the service providers who can not measure and report Call Completion Rate (CCR) due to constraint in network architecture may opt to measure and report their performance on Answer to Seizure Ratio (ASR). M/s RCOM have reported the ASR for 20 licensed service areas. Therefore, 68 Licensees for CCR and 20 Licensees for ASR have been taken in to account for the analysis of these parameters.

(2) None of the SPs have reported for the parameter “Metering and billing credibility - pre paid” because most of the service providers are not providing pre-paid service in Basic (Wireline) service.

(3) M/s Vodafone has intimated that they have recently launched the wireline services for enterprise customers.

Table 4.4: QoS Parameters not reported by the service providers - wireline

Service S.No Parameters Provider

 Metering and Billing credibility - post paid(All Circles).

1 BSNL  Metering and Billing credibility - pre paid(All Circles).

 Resolution of billing/charging/validity complaints(All circles).

 Mean Time to Repair (MTTR) (All circles) 2 RCOM  Call Completion Rate (All circles)

 Answer to Seizure Ratio (ASR)(Delhi, Mumbai circles) 3 MTNL  Metering and Billing credibility - pre paid(Delhi).

4.5 The performance has improved in this quarter as compared to the previous quarter in respect of the following parameters:-

a. Call Completion Rate (CCR) b. Metering and billing credibility - post paid c. Period of applying credit/ waiver/ adjustment to customer’s account from the date of resolution of complaints. d. Accessibility of call centre/ customer care e. Time taken for refund of deposits after closures.

4.6 The performance has deteriorated in this quarter as compared to the previous quarter in respect of the following parameters:-

a. % Fault repaired by next working day b. % of faults repaired within 3 days c. % of faults repaired within 5 days d. Mean Time to Repair (MTTR). e. % of calls answered by the operators (Voice to Voice) within 60 Sec.

f. %age requests for Termination / Closure of service complied within 7 days.

4.7 The performance of the Basic Telephone Service (Wireline) Service Providers is at same level as compared to the previous quarter in respect of the following parameter:-

a. Faults incidences ( No. of faults/100 Subs./month) b. Answer to Seizure Ratio (ASR) c. Point of Interconnection (POI) Congestion d. Resolution of billing/ charging/ validity complaints

Table 4.5: Parameter wise QoS of Wireline Service Providers

Benchm Parameters Service Providers not meeting the Benchmarks ark

Fault incidences per ≤ 5 BSNL:HP(5.91),J&K(5.67),KOL(9.46),KER(6.98), MH 100 subs/month (6.35),UTT(5.38),WB(5.17)

MTNL: Delhi(7.28) % Fault repaired by ≥ 90% BSNL:A&N(89.78%),J&K(82.68%),KOL(46.17%), KER next working day (73.51%),MH(74.39%) MTNL: Delhi(86.63%) TTSL: HR(86.07%),KER(75.00%),TN(48.15%) % Fault repaired ≥ 100% BSNL:A&N(90.49%),AP(99.19%),ASM(99.90%), BR within 3 days (98.21%),CH(98.55%) Chhattisgarh,(99.08%),GUJ(98.78%),HP(97.05%),J&K (89.87%),JHAR(99.11%), KOL(51.04%)KR(89.34%),KTK(97.44%),MH(86.90%), PB(99.82%), RAJ(99.55%),TN(96.51%),UPE(99.47%),UPW(99.50%), UTT(97.97%),WB(93.19%) MTNL: DEL(95.18%),Mumbai(96.63%) TTSL:AP(96.64%),BH(97.89%),DEL(97.11%), GUJ (99.33%),HR(86.67%), KER(75.00%),KTK(99.02%),PUN(91.84%), ROM (99.31%), TN(48.15%),UPE(94.55%) HFCL: PUN(99.93%) % Fault repaired ≥ 100% BSNL:A&N(98.33%),AP(99.98%),BR(99.97%), CH within 5 days (99.37%),GUJ(99.87%), HP(99.33%),J&K(98.18%),KR(89.31%),KTK(93.64%), MH(98.41%),PB(99.91%). RAJ(99.98%), TN(99.29%),UPE(99.79%),UPW(99.93%),UTT(99.98%), WB(98.07%).

TTSL:AP(97.29%),BH(97.89%),GUJ(99.66%),HP(50.00 %),HR(86.67%), KER(75.00%),KTK(99.61%),ROM(99.88%),TN(62.96%) UPE(96.36%), MTTR <8Hrs BSNL: KOL(8.67)KER(15.68), WB(8.54)

MTNL: Mumbai(14.11)

TTSL:HP(46.75),TN(30.28),KER(22.88),PUN(9.25)

Call Completion ≥ 55% BSNL: RJ(48.24%) Rate (in local network) Resolution of within 4 MTNL:Delhi(92.26%), billing/charging/Cre weeks dit & validity complaints100% Accessibility of call ≥ 95% BSNL: Chattishgarh(94.92%),HP(91.19%),HR(93.64%), centre/ customer J&K(93.38%),RJ(94.44%),UPE(92.67%),Uttaranchal care (94.40%)

%age of calls ≥ 90% BSNL: answered by the Chhattishgarh(55.00%),GUJ(81.84%),HP(84.33%),OR operators (voice to (79.33%), RAJ(78.67%),UPE(85.00%) voice) within 60 seconds %age requests for ≥ 100% BSNL:A&N(97.79%),BR(95.27%),HP(99.65%),J&K Termination / within 7 (95.32%),KOL(33.69%),KR(90.31%), Closure of service days MH(98.87%),NEI(86.06%),OR(97.84%),UTT(99.53%), complied within 7 WB(78.67%) days MTNL: Delhi(92.82%%), Mumbai(95.30%)

BHARTI:AP(99.94%),DEL(99.95%),GUJ(99.89%), HR (99.70%),KOL(99.95%), KTK(99.70%),MH(99.90%),MP(99.96%),MUM(99.96%), PUN(99.93%),RJ(99.90%), TN(99.96%)

4.8 Detailed table containing QOS parameters for all the Wireline Service Providers is given in Annexure-4.2.

Section C: Quality of Service Performance of Dial-up/ Broadband Service

A. Dial-up service

a. Out of 188 Internet Service Provider, who have submitted their Performance Monitoring Reports to TRAI for the quarter ending June, 2012, only 14 ISPs are providing Dial-up service. However, all the 14 ISPs do not come under the purview of Top twenty Internet service providers. The following Dial-up Access service providers that come under top twenty have been taken into account for the analysis in this quarter.

Table 4.6: Performance on ISPs Quality of Service

Dial-up access Mean time Service Accessibility GOS on to Restore the link of faults Service Probability of accessing the ISP connect resulting Name of the ISP node Sr. Activatio Time node (%) ing to as per Service n time unavaila PSTN No. to 1st 2nd 3rd subscriber Provider bility in node to Access Attempt Attempt Attempt complaints a month ISP

1 in 6 hrs 30 Sec 80.00% 90.00% 99.00% 30 Min 3 days 100 BHARAT 1 SANCHAR Same day 34 Sec 99.00% 99.90% 99.90% 1% 99.90% <7 hrs NIGAM LTD. MTNL, Immediate 26 Sec 100.00% _ _ Nil 0.005 15 Min MUMBAI 2 Instantane MTNL,DELHI 30 Sec 99.78% 99.99% _ Nil 0.01 5 Min ous BHARTI 30-40 <0.015% 3 Online 99.80% 100.00% 100.00% >0.01 6.23 hrs AIRTEL LTD. Sec ( DNF) TATA 4 COMMUNICATI Online 30Sec 80.00% 90.00% 99.00% 24.18 hrs <1% 10-15 Min ONS LTD TATA Online 5 TELESERVICE 14 Sec 99.99% 100.00% NA 100.00% 0.001 6.79 hrs Immediate S (MH) LTD. QUADRANT 6 TELEVENTURE NR 30Sec 99.99% 100.00% - NR 0.002 3.08 hrs S LTD.

Dial-up access Mean time Service Accessibility GOS on to Restore the link of faults Service Probability of accessing the ISP ISP node connecting resulting as Activation node (%) Sr. Name of the Time to unavailab to PSTN per time subscriber No. Service Provider Access st rd ility in a node to 1 2nd 3 complaints Attempt Attempt Attempt month ISP

6 hrs 30 Sec 80.00% 90.00% 99.00% 30 Min 1 in 100 3 days

7 SIFY LTD. 3 Min 30 Sec 90.00% 95.00% 99.00% 20 Min 0.005 NR

DATA INFOSYS 20-25 8 2-3 Min 95.00% 97.00% 99.00% 30 Min 0.01 15 Min LTD. Sec

BROADBAND 9 PACENET INDIA 99.95% 100.00% 80.00% 99.00% 100.00% <2% 98.00% 72 hrs PVT.LTD.

Note:-

NR= Not Reported DNF-Data Not in Format Not meeting the benchmark

Service Activation Time 4.9 M/s Quadrant Televentures Ltd. has not reported the data. All the other ISPs who have reported the data have met the TRAI benchmark of 6 hrs.

Time to Access 4.10 All the ISPs except M/s Bharti Airtel Ltd. have met the TRAI benchmark of 30 sec.

Probability of Accessing the ISP Node 4.11 All the Internet Service Providers have met this benchmark of 80% for first attempt, 90% for second attempt and 99% for third attempt in this quarter.

ISP Node unavailability 4.12 M/s Quadrant Televentures Ltd. has not reported the data. All other ISPs except M/s Tata Communications Ltd. have met the TRAI benchmark for the parameter “ISP node unavailability in a month (30 Minutes)”.

Grade of Service 4.13 All the ISPs who have reported the data met the benchmark for this parameter.

Mean Time to Restore (MTTR) 4.14 M/s Sify Ltd. has not reported the data. All other ISPs except M/s

Broadband Pacenet India Pvt. Ltd have met the TRAI benchmark.

B. Broadband Service

4.15 Out of 155 Broadband Service providers, 33 Service Providers are having subscriber base >10,000 and these 33 Service providers share the 99.25% of total subscriber base. This report covers performance of 26 broadband Service Providers vis-à-vis the QoS benchmarks prescribed by TRAI, as the remaining seven service providers viz. Chandranet Pvt Ltd, Gujarat Telelink, Softeng Computer(Nivyah Infrastructure), Meghbela have not submitted their report for the QE June, 2012, and the newly added service provider in the QE June, 2012, Atria Convergence Technologies, Honesty Net Solution and Home System with subscriber base more than 10000, have also not submitted their report.

Table 4.7: Parameter-wise status of QoS benchmarks for Broadband service

Sl. Parameters Benchmarks Name of Service Provider not Meeting No. the Benchmark

BSNL Assam(99.70%), KTK(99.98%), Service 100% in =< 15 Kerala(96.60%), WB(86.90%), A&N(92.60%) 1 Provisioning/ working days MTNL – Delhi(94.85%),Mumbai(83.12%) Activation Time Sify – All India (97.10%)  %age of Quadrant Televentures – Punjab(99.89%) connections Tata Teleservices- MH&Goa(96.00%) provided Tikona- All India(92.23%) within 15 days Spectranet- All India(99.72%) of registration Tata Communications- Delhi & of demand NCR(97.00%), HR(74.00%), J&K(83.00%) Punjab(92.00%), Raj(98.00%) UP(E)(85.00%)

2 Faults Repair /Restoration Time

BSNL- Kerala(70.50%), Uttaranchal(86.20%), WB(85.80%), % of faults A&N(89.50%) repaired by next >90% MTNL – Delhi (81.31%) working day Mumbai(83.83%) Sify- All India (61.79%) Beam Telecom- Hyd(81.33%) Zylog Systems (India) Ltd.- Chennai(89.00%) You Broadband - All India(89.70%) KTK(83.78%), AP(89.33%)

BSNL- J&K(98.80%), Kerala(85.90%) % of faults =>99% WB(95.50%), A&N(98.30%) repaired within 3 MTNL – Delhi(95.30%) working day Mumbai(93.01%) Hathway - UP (98.00%) Sify- All India(29.39%) Beam Telecom-Hyd(90.00%) Tata Communications - Kerala (97.00%) Mumbai(97.00%), TN&Pond.(98.00%) You Broadband- All India(98.09%) MH(98.01%), Guj(98.00%), KTK(96.88%), TN(98.56%), AP(97.76%)

3 Billing Performance

BSNL- KTK(99.98%), Kerala(99.50%) %age of billing 100% within 4 MTNL - Delhi 98.57%) complaints weeks resolved within 4 weeks %age of cases to whom refund of 100% within BSNL - KTK –(99.90%) deposits is made 60 days within 60 days of closures

4 Response Time to the Customer for assistance

%age of calls answered by operator (Voice to Tikona Digital - All India(18.53%) voice) within 60 sec >60% %age of calls answered by MTNL- Mumbai(65.01%) operator (Voice to Beam Telecom- Hyd(75.33%) voice) within 90 Tikona –All India (23.66%) sec >80%

5 Bandwidth utilisation/throughput

No. of Intra network links Alliance - Kolkata (7 links) having Bandwidth Benchmark 0 Rajesh Multichannel- Mumbai (2 links) utilisation >90% Noida Software Technology- All India during peak hours (200 links) (TCBH) No. of Upstream links for International Benchmark 0 MTNL- Delhi (0.67 links) connectivity having bandwidth utilisation >90% during peak hours (TCBH) % International bandwidth utilization during Benchmark Beam Telecom- Hyd(92.40%) peak hours <90% Zylog Systems – Raj(91.00%), HR(91.00%) (TCBH) (Enclose MRTG) <90% Broadband Connection Speed Benchmark > BSNL - A&N(28.30%) available(download 80% ) from ISP node to user

6. Service availability/uptime (for all users) in %age Service availability/uptim Hathway- Delhi(97.00%), Goa(96.00%) e (for all users) in Indusland Media & Communications Ltd %age Benchmark - All India(96.00%) >98% Tata Communications- TN & Pond. (93.00%)

4.16 Detailed table containing QoS parameters for all the Broadband Service Providers is given in Annexure-4.3.

Chapter 5 : Performance of Cable TV, DTH and Radio Broadcasting Services

Table 5.1: Key Parameters

QE QE Parameter Mar-12 Jun-12 S.No 1 Number of Broadcasters/ Distributors 26 26 Number of private satellite TV channels 2 registered with Ministry of I&B 831* 831* Total Number of Pay Channels reported by 3 Broadcasters/ Distributors 168 184 Maximum number of Pay TV Channels carried 4 by certain cable operator 142 146 Maximum number of Free to Air (FTA) TV 5 Channels carried by certain cable operator 251 270 6 Private FM Radio stations in operation 245 245 7 Private DTH Operators 6 6 8 Licensees of community radio stations 167 175 9 Operational community radio station 130 133 Number of Set top boxes in CAS notified areas 10 of Delhi , Mumbai, Kolkata and Chennai 9,05,343 10,01,033

*As on 06.03.2012

Cable TV Services

5.1 Chart 5.1 depicts the maximum number of Free-to-Air (FTA) channels, Pay channels and local channels being carried by the Multi System Operators (MSOs) in their network across the country. This is based on the reports received from some of the major service providers regarding the number of channels being carried by them in their networks analogue and/or in digital form. These channels have been reported across different networks of the service providers having different combinations of pay, FTA and Local channels in their network.

Chart 5.1: Maximum number of TV Channels being carried by certain Cable operators in their networks

5.2 The maximum number of FTA and Pay Channels reportedly being carried in the cable networks are 270 and 146 respectively in the QE Jun-12. However, these numbers relate to different networks and hence cannot be added for arriving at the total number of channels.

5.3 Maximum number of TV channels (Pay, FTA and Local) being carried by any of the reported MSOs is 377, whereas in conventional analogue form, the maximum number of channels being carried any by the reported MSOs is 100 channels.

5.4 At the end of the quarter Mar-12, there were 9,05,343 number of set top boxes (STBs) installed in the CAS notified areas of Delhi, Mumbai, Kolkata and Chennai. This has increased to 10,01,033 at the end of Jun-12.

Chart 5.2: Set Top Boxes (STBs)

Satellite TV Channels

5.5 At the end of Jun-12, total number of permitted private satellite TV channels registered with Ministry of I&B, as obtained from its website, is 831.

5.6 There are 184 pay TV channels which have been taken on records in respect of their rates as on June, 2012. These 184 channels are being broadcasted/ distributed by 26 broadcasters or their authorized agents/aggregators. The list of broadcasters/distributors of pay TV channels alongwith the reported rates of pay channels for Non-CAS areas are at Annexure-5.1.

FM Radio Services

5.7 Apart from All India Radio of Prasar Bharti – a public broadcaster, there are 245 FM Radio stations in operation at the end of Jun-12. The list of 245 private FM Radio stations is at Annexure-5.2.

5.8 The total Advertisement Revenue during the quarter ending Mar-12 in respect of 236 private FM Radio stations was `292.06 crore and for quarter ending Jun-12 in respect of 233 private FM Radio stations, the total Advertisement Revenue was `259.67 crore. The reports prepared on the basis of reports submitted by the FM Radio service providers. However, the details do not pertain to the same set of service providers.

Chart 5.3: Comparative position of Revenue from FM Radio Stations

Community Radio

5.9 At the quarter ending Mar-12, out of 167 licensees of community radio stations, 130 stations were in operation. In the quarter ending Jun-12, 8(eight) licenses were issued. Now, out of 175 licensees, 133 Community Radio Station stations are in operation, as per the information available on the website of Ministry of Information & Broadcasting.

Table 5.2: Status of applications for community radio station licenses received from Ministry of Information and Broadcasting

As on 30.06.2012 Total No. of Applications Received 1071 No. of Licenses issued 175 No. of Letters of Intent Issued 371 No. of Applications rejected 445 No. of stations operational 133 Source: Ministry of Information & Broadcasting

DTH Services

5.10 Besides the free DTH service of Doordarshan- a public broadcaster, there are 6 private DTH licensees, offering their services to the DTH subscribers. As on 30.06.2012, their reported registered subscriber base is 48.45 million. The list of DTH licensees is at Annexure-5.3.

Teleport Service

5.11 As per the information available on the website of Ministry of Information and Broadcasting, there are 87 numbers of permitted Teleports as on 29.12.2011. A list of the permitted Teleports is at Annexure-5.4.

Annexures

Annexure 1.1: Licensed Cellular (GSM & CDMA) Service Providers

Sl. No Service Provider Area for which UASL CMTS licensed with No. 1 Bharti All India (22) All India except North East NE 2 Aircel Group All India (23) All India except Chennai & Tamil Chennai & TN Nadu 3 Reliance Communications All India (except All Assam & NE) (20) 4 Reliance Telecom Kolkata, MP, WB, All HP, Bihar, OR, Assam & NE (8) 5 Vodafone All India (23) All

6 Tata Teleservices All India (22) All

7 IDEA All India (22) Mumbai, TN incl. Delhi, Chennai, Kolkata, Maharashtra, KTK, Pb, WB, Gujarat, AP, Bihar, OR, Assam, Kerala, Haryana, NE & J&K UP-W, UP-E, Raj., MP, HP 8 Shyam Telelink All India (22) All 9 BSNL All India (except All Delhi & Mumbai) 20 10 MTNL Delhi Mumbai (2) All 11 Loop Telecom Private Ltd All India (22) All except Mumbai Mumbai & Loop Mobile (India) Ltd 12 Unitech Group All India (22) All

13 Videocon All India except Pb All Telecommunications. Ltd. (21) 14 Spice Communications Delhi, Mah, AP, All KTK, Punjab, Har (6) 15 HFCL Punjab (1) Punjab

Source: DoT and Service providers UASLs 240 CMTSs 37 Total 277

Annexure 1.2: Wireless Subscriber Base

Service Area Vodafone (GSM) Bharti (GSM) Idea (GSM) Aircel/Dishnet (GSM) Reliance (GSM)

Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Andhra Pradesh 6,379,503 6,273,477 18,282,922 18,841,936 9,985,448 10,545,813 1,582,293 1,820,961 4,598,770 3,265,586 Assam 2,148,285 2,353,212 3,683,492 3,877,114 312,629 359,132 3,709,165 3,838,600 2,879,433 3,064,741 Bihar 6,003,373 6,476,332 17,441,979 18,296,280 5,724,011 5,964,298 5,263,373 5,147,125 6,015,443 5,891,232 Delhi 8,623,098 8,888,365 8,748,943 8,952,797 4,764,047 4,853,688 2,523,574 2,781,763 4,677,444 5,075,269 Gujarat 16,006,620 16,047,103 6,910,061 7,336,115 8,202,321 8,606,504 686,314 769,189 5,461,126 5,506,156 Haryana 4,451,590 4,551,481 2,433,163 2,501,314 3,767,079 3,876,555 606,727 628,661 3,159,851 3,287,818 Himachal Pradesh 453,344 485,278 1,840,093 1,902,855 461,183 489,163 717,917 753,575 1,580,083 1,644,903 Jammu & Kashmir 706,043 719,029 2,080,761 2,193,528 181,623 195,572 1,629,554 1,766,692 544,385 576,141 Karnataka 6,767,428 6,902,042 15,390,479 15,852,404 5,668,560 5,959,122 1,221,163 1,261,944 4,759,416 4,937,565 Kerala 5,853,924 6,012,026 3,532,664 3,681,654 7,442,315 7,695,590 1,832,283 1,873,532 1,872,393 1,947,583 Madhya Pradesh 4,106,915 4,248,401 9,671,545 10,076,720 13,737,890 14,499,964 934,803 999,014 7,722,122 8,313,704 Maharashtra 12,951,300 13,265,420 9,840,242 10,320,201 15,174,315 15,425,757 1,242,907 1,079,177 7,417,352 7,732,011 Mumbai 5,802,365 5,891,077 3,729,476 3,766,361 2,850,249 2,947,341 1,226,795 1,354,795 4,808,909 4,843,958 North East 913,301 1,003,492 2,277,584 2,504,849 203,645 232,322 2,422,955 2,453,678 976,948 994,562 Orissa 2,562,064 2,703,151 6,326,761 6,605,276 1,015,556 1,052,624 2,909,901 2,782,969 3,797,051 3,992,959 Punjab 4,534,702 4,574,450 6,951,290 6,988,686 5,443,540 5,645,347 912,849 996,674 3,955,621 3,206,620 Rajasthan 9,378,140 9,246,683 14,388,921 14,761,190 4,146,287 4,469,297 1,710,143 2,192,300 5,371,169 5,152,334 Tamil Nadu (incl. Chennai) 12,317,698 12,563,317 13,385,887 13,686,162 2,120,156 2,231,538 21,651,967 22,358,680 4,573,860 4,635,860 UP(E) 14,934,620 15,400,233 14,693,835 15,254,217 7,660,386 7,925,598 2,612,007 3,029,969 7,468,083 7,286,004 UP(W) 9,534,452 9,826,547 6,646,966 6,735,887 10,314,303 10,631,230 2,194,619 2,200,315 6,481,033 6,908,603 Kolkata 4,324,323 4,271,456 3,863,693 3,901,408 1,324,453 1,304,676 1,880,204 1,870,717 3,120,591 3,565,250 West Bengal 11,712,242 12,005,875 9,158,539 9,265,276 2,222,696 2,253,211 3,101,066 2,916,474 5,748,865 6,041,754 Total 150,465,330 153,708,447 181,279,296 187,302,230 112,722,692 117,164,342 62,572,579 64,876,804 96,989,948 97,870,613

Annexure 1.2 (contd.)

Service Area Reliance (CDMA) Tata (GSM) Tata (CDMA) BSNL (GSM) BSNL (CDMA)

Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Andhra Pradesh 4,873,479 4,929,964 5,285,685 5,825,116 2,412,226 2,081,554 8,804,278 8,954,797 215,963 181,228 Assam - - - - 127,909 131,044 1,161,479 1,168,770 103,900 102,309 Bihar 3,586,327 3,596,535 3,147,814 3,199,094 1,816,991 1,602,080 5,747,811 5,795,955 386,867 235,473 Delhi 4,092,789 4,147,281 - - 4,570,698 4,093,170 - - - - Gujarat 2,952,425 2,959,547 2,624,036 2,711,242 1,118,329 951,507 4,000,739 3,992,925 231,887 204,783 Haryana 1,102,032 1,072,346 1,842,336 1,950,974 1,042,502 950,596 2,972,891 3,008,596 26,031 24,788 Himachal Pradesh 305,441 297,341 293,703 218,620 108,580 95,843 1,609,793 1,416,843 67,783 64,834 Jammu & Kashmir 23 8 - - 117,824 109,105 969,904 1,035,393 76,531 76,920 Karnataka 3,399,474 3,417,253 6,276,336 6,099,243 1,024,798 888,321 6,552,974 6,645,259 361,714 352,263 Kerala 2,418,493 2,428,732 2,020,537 2,033,330 432,049 368,801 6,775,671 6,989,599 336,779 319,271 Madhya Pradesh 4,505,849 4,605,438 3,848,327 4,013,788 992,105 872,865 4,537,780 4,564,882 282,073 276,945 Maharashtra 3,539,785 3,609,894 4,682,703 4,735,968 4,019,410 3,432,861 6,020,021 5,907,143 206,044 192,568 Mumbai 3,960,798 4,006,073 2,537,107 2,583,802 2,107,084 1,626,464 - - - - North East - - - - 75,173 79,068 1,466,940 1,522,213 149,408 151,210 Orissa 820,489 831,883 2,036,478 2,074,869 480,818 442,396 4,314,273 4,332,076 130,341 130,168 Punjab 1,000,898 971,539 1,949,783 1,764,458 1,175,537 1,045,958 4,630,076 4,295,829 57,261 54,518 Rajasthan 2,339,438 2,380,182 1,894,234 2,090,677 1,857,055 1,650,382 5,444,689 5,512,002 207,161 194,168 Tamil Nadu (incl. Chennai) 4,207,125 4,255,109 3,824,012 4,516,054 713,481 596,951 9,283,006 9,324,433 439,308 230,695 UP(E) 5,347,053 5,459,438 3,490,409 3,635,059 1,157,269 982,236 9,667,435 9,617,035 449,328 439,083 UP(W) 3,410,858 3,488,369 2,674,718 2,927,084 1,997,281 1,730,661 4,644,821 4,770,576 155,316 149,511 Kolkata 2,158,943 2,206,988 1,982,015 2,190,304 1,082,733 988,148 2,389,618 2,380,549 36,660 31,559 West Bengal 2,034,025 2,066,193 2,363,943 2,453,382 541,769 483,714 3,514,875 3,552,904 83,559 77,204 Total 56,055,744 56,730,113 52,774,176 55,023,064 28,971,621 25,203,725 94,509,074 94,787,779 4,003,914 3,489,498

Annexure 1.2 (contd.)

Service Area Quadrant (HFCL) Quadrant (HFCL) MTNL (GSM) MTNL (CDMA) Sistema (CDMA) Loop (GSM) (GSM) (CDMA) Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Andhra Pradesh - - 655,133 682,434 ------Assam - - 1,193 1,247 - - - - 325 - Bihar - - 1,615,323 1,688,266 - - - - 364 - Delhi 2,751,762 2,685,246 134,197 133,754 1,179,004 1,194,507 ------Gujarat - - 157,323 198,096 - - - - 73 - Haryana - - - - 220,922 234,403 - - - - 88 - Himachal Pradesh - - - - 127 76 ------Jammu & Kashmir - - - - 22 22 ------Karnataka - - - - 2,180,666 2,322,809 - - - - 653 - Kerala - - - - 640,096 623,707 ------Madhya Pradesh - - - - 2,324 2,704 - - - - 307 - Maharashtra - - - - 735,759 724,899 - - - - 413 - Mumbai 2,833,320 2,646,974 113,119 103,748 524,083 571,841 - - - - 3,261,069 3,150,650 North East - - - - 174 176 - - - - 41 - Orissa - - - - 580 734 - - - - 965 - Punjab - - - - 891 1,016 1,302,893 1,486,181 27,017 24,353 145 - Rajasthan - - - - 2,391,815 2,578,112 - - - - 421 - Tamil Nadu (incl. Chennai) - - - - 1,728,581 1,643,605 ------UP(E) - - - - 529,153 611,580 ------UP(W) - - - - 540,239 637,976 - - - - 8 - Kolkata - - - - 863,204 883,569 - - - - 2,369 - West Bengal - - - - 1,836,427 1,948,057 ------Total 5,585,082 5,332,220 247,316 237,502 15,803,039 16,549,836 1,302,893 1,486,181 27,017 24,353 3,267,241 3,150,650

Annexure 1.2 (contd.)

Service Area Stel (GSM) Unitech (GSM) Videocon (GSM) Etisalat (GSM) Total

Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Net Additions Andhra Pradesh - - 3,724,608 4,056,918 10,933 9,876 16,217 - 66,827,458 67,469,660 642,202 Assam 79,992 - 273 521 - - - - 14,208,075 14,896,690 688,615 Bihar 2,029,624 - 4,664,653 4,852,738 20,094 18,867 16,974 - 63,481,021 62,764,275 (716,746) Delhi ------423,731 - 42,489,287 42,805,840 316,553 Gujarat - - 3,731,428 4,059,900 1,222,364 1,157,060 16,840 - 53,321,886 54,500,127 1,178,241 Haryana - - 432 649 925,500 1,007,896 7,161 - 22,558,305 23,096,077 537,772 Himachal Pradesh 454,924 - 122 166 78,241 77,037 - - 7,971,334 7,446,534 (524,800) Jammu & Kashmir - - 165 302 - - - - 6,306,835 6,672,712 365,877 Karnataka - - 2,084,904 2,203,556 11,189 8,365 14,240 - 55,713,994 56,850,146 1,136,152 Kerala - - 700,122 738,427 153,351 148,370 5,435 - 34,016,112 34,860,622 844,510 Madhya Pradesh - - 1,076 1,320 1,243,694 1,064,985 35,557 - 51,622,367 53,540,730 1,918,363 Maharashtra - - 4,610,448 5,134,325 13,118 8,820 15,568 - 70,469,385 71,569,044 1,099,659 Mumbai - - 1,461,112 1,554,571 925,437 746,786 143,732 - 36,284,655 35,794,441 (490,214) North East 32,083 - 65 89 - - - - 8,518,317 8,941,659 423,342 Orissa 833,665 - 1,379,320 1,588,820 10,673 10,673 - - 26,618,935 26,548,598 (70,337) Punjab - - 606 1,210 - - 8,986 - 31,952,095 31,056,839 (895,256) Rajasthan - - 903 1,079 10,832 8,392 18,756 - 49,159,964 50,236,798 1,076,834 Tamil Nadu (incl. Chennai) - - 2,143,260 2,221,039 1,276,541 1,269,726 13,448 - 77,678,330 79,533,169 1,854,839 UP(E) - - 7,022,779 7,774,581 16,712 14,876 25,300 - 75,074,369 77,429,909 2,355,540 UP(W) - - 5,013,924 5,242,602 8,477 6,067 20,346 - 53,637,361 55,255,428 1,618,067 Kolkata - - 1,957,168 1,981,179 4,151 4,096 - - 24,990,125 25,579,899 589,774 West Bengal - - 3,934,556 4,163,771 20,281 17,194 - - 46,272,843 47,245,009 972,166 Total 3,430,288 - 42,431,924 45,577,763 5,951,588 5,579,086 782,291 - 919,173,053 934,094,206 14,921,153

Annexure 1.3: Wireline Subscriber Base

Service Area Bharti Reliance Quadrant (HFCL) Sistema Tata

Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Andhra Pradesh 125,358 125,433 88,960 89,099 - - - - 175,835 174,947 Assam ------2,625 2,665 Bihar - - 4,859 4,905 - - - - 10,325 10,909 Delhi 1,079,056 1,079,748 183,355 183,822 - - - - 79,752 81,863 Gujarat 55,259 55,292 109,190 107,459 - - - - 67,788 65,515 Haryana 23,891 23,903 4,969 5,034 - - - - 20,046 22,679 Himachal Pradesh - - 4,462 4,462 - - - - 1,991 2,063 Jammu & Kashmir ------343 340 Karnataka 490,490 490,790 110,636 111,119 - - - - 125,082 128,486 Kerala 55,778 55,809 56,298 56,490 - - - - 12,336 12,412 Madhya Pradesh 241,167 241,314 34,574 33,044 - - - - 11,893 12,965 Maharashtra 70,135 70,178 102,093 102,638 - - - - 233,342 238,307 Mumbai 330,903 331,100 231,160 232,221 - - - - 547,664 549,117 North East ------244 236 Orissa - - 4,143 4,154 - - - - 7,170 7,341 Punjab 105,683 105,733 31,266 29,585 200,432 196,470 - - 15,072 15,841 Rajasthan 39,257 39,291 25,922 26,291 - - 46,659 48,507 5,844 6,018 Tamil Nadu (incl. Chennai) 484,652 484,941 148,173 148,672 - - - - 64,626 66,375 U.P.(E) 50,420 50,451 40,811 41,054 - - - - 13,375 13,833 U.P.(W) 24,252 24,266 5,477 5,256 - - - - 7,751 8,048 Kolkata 93,648 93,708 81,175 80,966 - - - - 32,225 32,427 West Bengal - - 2,227 2,188 - - - - 6,041 6,088

Total 3,269,949 3,271,958 1,269,750 1,268,459 200,432 196,470 46,659 48,507 1,441,370 1,458,475

Annexure 1.3 (contd.)

Service Area MTNL BSNL Vodafone Total

Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Mar-12 Jun-12 Net Additions Andhra Pradesh - - 1,970,060 1,922,974 780 3,090 2,360,993 2,315,543 -45,450 Assam - - 227,229 199,830 - - 229,854 202,495 -27,359 Bihar - - 595,139 544,975 - - 610,323 560,789 -49,534 Delhi 1,563,034 1,570,461 7,740 5,970 2,912,937 2,921,864 8,927 Gujarat - - 1,598,630 1,580,732 30 120 1,830,897 1,809,118 -21,779 Haryana - - 542,975 532,725 - - 591,881 584,341 -7,540 Himachal Pradesh - - 301,845 296,623 - - 308,298 303,148 -5,150 Jammu & Kashmir - - 203,969 202,242 - - 204,312 202,582 -1,730 Karnataka - - 1,963,247 1,731,473 1,620 2,280 2,691,075 2,464,148 -226,927 Kerala - - 3,065,384 3,041,951 - - 3,189,796 3,166,662 -23,134 Madhya Pradesh - - 851,068 838,846 30 30 1,138,732 1,126,199 -12,533 Maharashtra - - 2,240,187 2,215,255 270 390 2,646,027 2,626,768 -19,259 Mumbai 1,894,695 1,883,732 5,760 6,000 3,010,182 3,002,170 -8,012 North East - - 252,129 251,540 - - 252,373 251,776 -597 Orissa - - 451,480 384,847 30 90 462,823 396,432 -66,391 Punjab - - 1,089,917 1,082,578 90 90 1,442,460 1,430,297 -12,163 Rajasthan - - 1,046,625 1,014,092 90 180 1,164,397 1,134,379 -30,018 Tamil Nadu (incl. Chennai) - - 2,493,352 2,465,420 720 810 3,191,523 3,166,218 -25,305 U.P.(E) - - 1,167,606 1,084,024 - - 1,272,212 1,189,362 -82,850 U.P.(W) - - 759,356 751,193 - - 796,836 788,763 -8,073 Kolkata - - 975,123 955,497 690 900 1,182,861 1,163,498 -19,363 West Bengal - - 672,411 613,405 - - 680,679 621,681 -58,998

Total 3,457,729 3,454,193 22,467,732 21,710,222 17,850 19,950 32,171,471 31,428,234 -743,238

Annexure 1.4: Service Provider wise details of PCOs

S.No. Name of the Service Provider Net PCO added/ Percentage Circle/Service 31st March 30th June decreased Growth/ Area 2012 2012 during the Q.E. Decline for the June' 12 Q.E. 30.06.2012 Andaman & 1 BSNL Nicobar 412 267 -145 -35.19% BSNL 106,242 96,468 -9,774 -9.20% Bharti 596 546 -50 -8.39% 2 Andhra Pradesh TATA 53,811 30,697 -23,114 -42.95% Reliance 63,537 55,570 -7,967 -12.54% Vodafone - - 0 - BSNL 19,307 12,287 -7,020 -36.36% 3 Assam TATA 462 344 -118 -25.54% BSNL 73,990 69,507 -4,483 -6.06% Bihar(including 4 Reliance 7,137 6,366 -771 -10.80% Jharkhand) TATA 19,248 8,090 -11,158 -57.97% Bharti 3,936 3,427 -509 -12.93% MTNL 60,972 60,544 -428 -0.70% 5 Delhi Reliance 3,566 2,818 -748 -20.98% TATA 40,765 18,334 -22,431 -55.03% Vodafone - - 0 - BSNL 47,343 43,217 -4,126 -8.72% Bharti 35 32 -3 -8.57% 6 Gujarat Reliance 10,920 9,274 -1,646 -15.07% TATA 31,980 20,068 -11,912 -37.25% Vodafone - - 0 - BSNL 10,665 10,406 -259 -2.43% Bharti 361 344 -17 -4.71% 7 Haryana Reliance 829 690 -139 -16.77% TATA 4,143 1,402 -2,741 -66.16% BSNL 7,002 6,622 -380 -5.43% Himachal 8 Reliance 1,117 1,001 -116 -10.38% Pradesh TATA 2,158 1,070 -1,088 -50.42% Jammu & BSNL 9,652 9,337 -315 -3.26% 9 Kashmir TATA 392 264 -128 -32.65% BSNL 160,259 145,115 -15,144 -9.45% Bharti 13,018 12,068 -950 -7.30% 10 Karnataka Reliance 23,671 20,282 -3,389 -14.32% TATA 39,995 23,387 -16,608 -41.53% Vodafone - - 0 - BSNL 62,563 56,986 -5,577 -8.91% Bharti 1,140 1,063 -77 -6.75% 11 Kerala Reliance 7,343 6,067 -1,276 -17.38% TATA 4,342 2,145 -2,197 -50.60% BSNL 39,648 36,659 -2,989 -7.54% Madhya Bharti 7,918 7,379 -539 -6.81% Pradesh 12 Reliance 5,792 5,125 -667 -11.52% (Including TATA 12,285 7,819 -4,466 -36.35% Chattisgarh) Vodafone - - 0 -

Annexure 1.4 (Contd.)

S.No. Name of the Service Provider Net PCO added/ Percentage Circle/Service 31st March 30th June decreased Growth/ Area 2012 2012 during the Q.E. Decline for the June' 12 Q.E. 30.06.2012 BSNL & MTNL 249,408 244,394 -5,014 -2.01% Maharashtra Bharti 95 95 0 0.00% (including Reliance 37,547 33,189 -4,358 -11.61% Mumbai) TATA 134,017 105,961 -28,056 -20.93% Vodafone - - 0 - Bharti 61 61 0 0.00% MTNL 97,998 96,260 -1,738 -1.77% 13 Mumbai Reliance 15,290 14,118 -1,172 -7.67% TATA 24,227 22,094 -2,133 -8.80% Vodafone - - 0 - BSNL 151,410 148,134 -3,276 -2.16% Maharashtra Bharti 34 34 0 0.00% excluding Reliance 22,257 19,071 -3,186 -14.31% Mumbai Tata 109,790 83,867 -25,923 -23.61% Vodafone - - 0 - BSNL 13,442 13,048 -394 -2.93% 14 North East TATA 156 105 -51 -32.69% BSNL 13,155 12,756 -399 -3.03% Reliance 841 628 -213 -25.33% 15 Orissa TATA 6,887 2,880 -4,007 -58.18% Vodafone - - 0 - BSNL 15,400 15,001 -399 -2.59% Bharti 513 443 -70 -13.65% Quadrant (HFCL) 5,578 5,093 -485 -8.69% 16 Punjab Reliance 3,570 2,412 -1,158 -32.44% TATA 12,758 6,207 -6,551 -51.35% Vodafone - - 0 - BSNL 34,777 30,538 -4,239 -12.19% Bharti 297 264 -33 -11.11% Sistema Shyam 19,749 19,205 -544 -2.75% 17 Rajasthan Reliance 5,091 4,318 -773 -15.18% TATA 7,555 4,130 -3,425 -45.33% Vodafone - - 0 - BSNL 145,172 140,141 -5,031 -3.47% Tamil Nadu Bharti 19,174 18,078 -1,096 -5.72% (including Reliance 37,162 30,992 -6,170 -16.60% Chennai) TATA 43,097 24,664 -18,433 -42.77% Vodafone - - 0 - 18 BSNL 19,507 19,198 -309 -1.58% Chennai Reliance 8,029 6,958 -1,071 -13.34% Vodafone - - 0 - BSNL 125,665 120,943 -4,722 -3.76% Tamil nadu Bharti 19,174 18,078 -1,096 -5.72% (excluding Reliance 29,133 24,034 -5,099 -17.50% Chennai) TATA 43,097 24,664 -18,433 -42.77%

Annexure 1.4 (Contd.)

S.No. Name of the Service Provider Net PCO added/ Percentage Circle/Service 31st March 30th June decreased Growth/ Area 2012 2012 during the Q.E. Decline for the June' 12 Q.E. 30.06.2012 BSNL 97,992 93,277 -4,715 -4.81% Uttar Pradesh Bharti 414 371 -43 -10.39% 19 (East) Reliance 7,708 6,928 -780 -10.12% TATA 7,122 3,612 -3,510 -49.28% Uttar Pradesh BSNL 27,027 24,131 -2,896 -10.72% (West) Bharti 424 379 -45 -10.61% 20 (including Reliance 5,946 5,253 -693 -11.65% Uttranchal) TATA 12,993 5,782 -7,211 -55.50% BSNL 44,858 41,232 -3,626 -8.08% West Bengal Bharti 151 118 -33 -21.85% (including Reliance 12,597 11,035 -1,562 -12.40% Kolkata) TATA 24,503 12,809 -11,694 -47.72% Vodafone - - 0 - BSNL 10,830 10,165 -665 -6.14% 21 Bharti 151 118 -33 -21.85% Kolkata Reliance 3,915 3,299 -616 -15.73% TATA 11,730 7,005 -4,725 -40.28% Vodafone - - 0 - West Bengal BSNL 34,028 31,067 -2,961 -8.70% (excluding Reliance 8,682 7,736 -946 -10.90% Kolkata) TATA 12,773 5,804 -6,969 -54.56% TOTAL 2,005,728 1,712,556 -293,172 -14.62%

Annexure 1.5: Service Provider wise details of Village Public Telephones

Net VPT added/ Percentage S. Name of the 31st Mar. 30th June decreased Growth/ Service Provider No. Circle/Service Area 2012 2012 during the Q.E. Decline for the June'12 Q.E. 30.06.2012

1 Andaman & Nicobar BSNL 350 352 2 0.57% BSNL 24040 24043 3 0.01% Bharti 0 0 0 - 2 Andhra Pradesh TATA 1358 1358 0 0.00% Reliance 0 0 0 - Vodafone 0 0 0 - BSNL 24411 24471 60 0.25% 3 Assam TATA 0 0 0 - BSNL 67739 67739 0 0.00% Bihar(including 4 Reliance 0 0 0 - Jharkhand) TATA 0 0 0 - Bharti 0 0 0 - MTNL 0 0 0 - 5 Delhi TATA 0 0 0 - Reliance 0 0 0 - Vodafone 0 0 0 - BSNL 16932 16932 0 0.00% Bharti 0 0 0 - 6 Gujarat TATA 0 0 0 - Reliance 0 0 0 - Vodafone 0 0 0 - BSNL 6678 6678 0 0.00% Bharti 0 0 0 - 7 Haryana Reliance 0 0 0 - TATA 0 0 0 - BSNL 17406 17406 0 0.00% 8 Himachal Pradesh Reliance 0 0 0 - TATA 0 0 0 - 9 Jammu & Kashmir BSNL 6363 6363 0 0.00% BSNL 27449 27449 0 0.00% Bharti 0 0 0 - 10 Karnataka TATA 0 0 0 - Reliance 0 0 0 - Vodafone 0 0 0 - BSNL 1372 1372 0 0.00% Bharti 0 0 0 - 11 Kerala Reliance 0 0 0 - TATA 0 0 0 - BSNL 70164 70170 6 0.01% Bharti 0 0 0 - Madhya Pradesh 12 Reliance 0 0 0 - (Including Chattisgarh) Vodafone 0 0 0 - TATA 0 0 0 -

Annexure 1.5 (contd.)

Net VPT added/ Percentage S. Name of the 31st Mar. 30th June decreased Growth/ Service Provider No. Circle/Service Area 2012 2012 during the Q.E. Decline for the June'12 Q.E. 30.06.2012

BSNL& MTNL 39746 39760 14 0.04% Bharti 0 0 0 - Maharashtra TATA 2267 2267 0 0.00% (including Mumbai) Reliance 0 0 0 - Vodafone 0 0 0 - MTNL 0 0 0 - Bharti 0 0 0 - 13 Mumbai Reliance 0 0 0 - TATA 0 0 0 - Vodafone 0 0 0 - BSNL 39746 39760 14 0.04% Bharti 0 0 0 - Maharashtra Excluding Reliance 0 0 0 - Mumbai TATA 2267 2267 0 0.00% Vodafone 0 0 0 - 14 North East BSNL 12745 12793 48 0.38% BSNL 44858 44866 8 0.02% Reliance 0 0 0 - 15 Orissa TATA 0 0 0 - Vodafone 0 0 0 - BSNL 12065 12065 0 0.00% Quadrant Televentures Ltd. (formerly52 HFCL) 44 -8 -15.38% Bharti 0 0 0 - 16 Punjab Reliance 0 0 0 - TATA 0 0 0 - Vodafone 0 0 0 - BSNL 38838 38838 0 0.00% Bharti 0 0 0 - Shyam 3010 3010 0 0.00% 17 Rajasthan Reliance 0 0 0 - TATA 0 0 0 - Vodafone 0 0 0 - BSNL 15492 15492 0 0.00% Bharti 0 0 0 - Tamil Nadu TATA 0 0 0 - (including Chennai) Vodafone 0 0 0 - Reliance 0 0 0 - 18 BSNL 1655 1655 0 0.00% Chennai Vodafone 0 0 0 - Reliance 0 0 0 - BSNL 13837 13837 0 0.00% Tamil Nadu TATA 0 0 0 - (excluding Chennai) Reliance 0 0 0 - Bharti 0 0 0 -

Annexure 1.5 (contd.)

Net VPT added/ Percentage S. Name of the 31st Mar. 30th June decreased Growth/ Service Provider No. Circle/Service Area 2012 2012 during the Q.E. Decline for the June'12 Q.E. 30.06.2012

BSNL 74121 74137 16 0.02% Bharti 0 0 0 - 19 U P (East) Reliance 0 0 0 - TATA 0 0 0 - BSNL 38994 38994 0 0.00% UP (West) Reliance 0 0 0 - 20 (incl. Uttaranchal) Bharti 0 0 0 - TATA 0 0 0 - BSNL 37268 37421 153 0.41% West Bengal Bharti 0 0 0 - (including Kolkata) Reliance 0 0 0 - TATA 0 0 0 - BSNL 567 567 0 0.00% 21 Bharti 0 0 0 - Kolkata Reliance 0 0 0 - TATA 0 0 0 - BSNL 36701 36854 153 0.42% West Bengal Reliance 0 0 0 - (excluding Kolkata) TATA 0 0 0 - Total 583,718 584,020 302 0.05%

Annexure 1.6: List of Internet Service Providers Providing Internet Telephony Service

S.No. Name of the Service Provider

1 Alliance Broadband Services Pvt. Ltd. 2 Apna Telelink Ltd. 3 Asianet Satellite Communications Ltd. 4 Bharat Sanchar Nigam Ltd. 5 Blazenet Ltd. 6 City Online Services Ltd 7 Citycom Networks Pvt. Ltd. 8 Cordia LT Communications Pvt Ltd 9 Data Infosys Ltd. 10 delDSL Internet Pvt Ltd 11 Digital2Virtual ISP Pvt. Ltd. 12 Dishnet Wireless Ltd 13 Fast Lynx Internet Service Pvt Ltd 14 Karuturi Telecom Private Limited 15 Mahanagar Telephone Nigam Ltd. 16 Manipal Ecommerce Ltd. 17 My Own Infotech Pvt. Ltd 18 Nettlinx Ltd. 19 Novanet Ltd. 20 Opto Network Pvt. Ltd. 21 Ortel Communication Ltd. 22 Pipetel Communications Pvt. Ltd. 23 Pulse Telesystems Pvt. Ltd.* 24 QBC Infotech Pvt. Ltd. 25 Sify Technologies Ltd. 26 Swastik Netvision Telecom P.Ltd 27 Swiftmail Communications Ltd. 28 Syntel Telecom Ltd. 29 Tata Communications Limited 30 Tata Teleservices (Maharashtra) Ltd. 31 Trikon Electronics Pvt. Ltd. 32 Tulip Telecom Limited 33 VIVA Communications Pvt Ltd 34 World Phone Internet Services Pvt Ltd 35 You Broadband & Cable India Private Limited 36 Zylog Systems(India) Ltd.)

Annexure 1.7: Internet Service Provider wise Subscriber Base

Sl.No. Name of ISP Cat. Geograp Internet Broadband Total Internet hical Connection (< Connection > Connection (Incl Area of 256 Kbps 256 Kbps Total Internet Broadband & Operatio Speed) Speed) Connection (Incl Leased Line) as n Broadband & on March-2012 % Growth Leased Line) as on June-2012

1 Bharat Sanchar Nigam A All India 3198011 9244881 12442892 12646030 -1.61% Ltd. 2 Reliance A All India 3383180 197588 3580768 3576691 0.11% Communications Infrastructure Limited 3 Mahanagar Telephone B Delhi & 1499718 1069018 2568736 2543572 0.99% Nigam Ltd. Mumbai 4 Bharti Airtel Ltd. A All lndia 3667 1379369 1383036 1381630 0.10% 5 You Broadband & A All India 45544 633271 678815 421251 61.14% Cable India Private Limited 6 Hathway Cable & A All India 1461 363986 365447 361425 1.11% Datacom Pvt. Ltd. 7 Tikona Digital A All India 1304 290966 292270 278195 5.06% Networks Pvt Ltd 8 Beam Telecom Pvt. B Andhra 0 222279 222279 201451 10.34% Ltd. Pardesh 9 Tata Communications A All India 43281 107363 150644 181855 -17.16% Limited 10 Tata A All India 16 111004 111020 111505 -0.43% Teleservices(Maharash tra) Ltd. 11 Quadrant Televentures B Punjab 7441 103531 110972 109047 1.77% Ltd.(HFCL Infotel Ltd.) Telecom Circle 12 Asianet Satellite B Kerala 3834 106445 110279 107313 2.76% Communications Ltd. 13 Sify Technologies Ltd. A All India 28313 57291 85604 88263 -3.01% 14 Syscon Infoway Pvt Ltd B Mumbai 1 78840 78841 71011 11.03% 15 Data Infosys Ltd. A All India 77885 470 78355 80578 -2.76% 16 D-Vois Broadband A All 27 53171 53198 51109 4.09% Private Limited India/Kar nataka 17 Ortel Communication A Orissa, 0 51477 51477 52456 -1.87% Ltd. West Bengal,A ndhraPra desh,Ch attisgarh 18 Five Network Solution A All India 0 50847 50847 47074 8.02% (India) Ltd. 19 Zylog Systems(India) A All India 13296 31726 45022 41891 7.47% Ltd.) 20 Broadband Pacenet (I) A All India 145 37084 37229 37637 -1.08% Pvt. Ltd. 21 Spectra ISP Network A All India 537 36482 37019 35566 4.09% Pvt. Ltd.(Punj Lloyd) 22 Ankhnet Informations B Mumbai 31778 32 31810 31810 0.00% Pvt. Ltd 23 Indusind Media & A All India 1078 28415 29493 29405 0.30% Communications Limited (In2cable (I) Ltd.) 24 Tikona Infinet Ltd.(HCL A All India 27314 878 28192 28697 -1.76% Infinet Ltd.) 25 Chandra Net Pvt. B Ahmeda 50 26692 26742 26849 -0.40% Limited bad, Gujarat

Annexure 1.7 (contd.)

26 Nivyah Infrastructure & A All India 0 25978 25978 25175 3.19% Telecom Services Ltd. (Softeng Computers Pvt. Ltd.) 27 Alliance Broadband B Kolkata 168 22731 22899 24531 -6.65% Services Pvt. Ltd. 28 Noida Software A 0 21575 21575 15524 38.98% Technology Park Ltd. 29 Shyam Internet B Rajastha 16295 3502 19797 19218 3.01% Services Ltd n 30 Gujarat Telelink Pvt B Gujarat 1165 17782 18947 18947 0.00% 31 Meghbela Cable & B Kolkata 6530 12188 18718 15731 18.99% Broadband Servies (P) Ltd 32 Vodafone Essar B Gujarat 18001 0 18001 18001 0.00% Gujarat Ltd. 33 Honesty Net Solutions B Mumbai 2486 14848 17334 8839 96.11% (I) Pvt Ltd 34 Atria Convergence A Karnatak 0 16746 16746 2163 674.20% Technologies Pvt. Ltd. a 35 Rajesh Multi Channel B Mumbai 15 13883 13898 13362 4.01% Pvt. Ltd. 36 Wish Net Pvt. Ltd. B 98 13270 13368 12985 2.95% 37 Southern Online Bio B Andhra 6347 6872 13219 12614 4.80% Technologies Ltd. Pradesh 38 Vasai Cable Pvt. Ltd. C 9 11563 11572 12157 -4.81% 39 Home Systems Pvt. B Mumbai 0 10410 10410 8730 19.24% Ltd. 40 IOL Netcom Limited B Mumbai 0 9973 9973 9973 0.00% 41 City Online Services B Andhra 57 6382 6439 6439 0.00% Ltd Pradesh & Karnatak a 42 IKF Technologies Ltd A All India 3604 2503 6107 919 564.53% 43 DEN Networks Ltd A All India 768 3675 4443 4002 11.02% 44 Spacenet Internet B Delhi 18 4259 4277 4338 -1.41% Services Pvt Ltd 45 Swiftmail A All India 718 3375 4093 3548 15.36% Communications Ltd. 46 Hathway Bhawani B Mumbai 59 3758 3817 3727 2.41% Cabletel & Datacom Pvt. Ltd. 47 HCL Comnet Systems A All India 3454 0 3454 3454 0.00% & Services Ltd. 48 Descon Ltd B Kolkata 3328 1 3329 3329 0.00% & West Bengal Telecom Circle 49 Dishnet Wireless Ltd A All India 8 3295 3303 3132 5.46% 50 Siliguri Internet & 0 3172 3172 3067 3.42% Cable TV Pvt. Ltd. 51 Narmada Cyberzone C Gujarat 1829 1199 3028 2875 5.32% Pvt Ltd 52 Blazenet Ltd. B Gujarat 10 2910 2920 2920 0.00% 53 F/X Wireless B Mumbai 163 2696 2859 2859 0.00% Technology Services Pvt. Ltd.

Annexure 1.7 (contd.)

54 RailTel Corporation of A All India 0 2840 2840 2840 0.00% India Ltd. 55 Quest Consultancy C Valsad 9 2809 2818 2816 0.07% Pvt. Ltd. SSA 56 Geocity Network B Delhi 2 2732 2734 2511 8.88% Solutions Pvt. Ltd. 57 Nettlinx Ltd. B Andhra 32 2519 2551 2358 8.18% Pradesh 58 Symbois Creations C Nagalan 1 2326 2327 2277 2.20% Pvt. Ltd. d 59 Bhupati Hotels Pvt. Ltd B Andhra 34 2249 2283 2283 0.00% Pradesh 60 Hughes A All India 27 2144 2171 2297 -5.49% Communications India Ltd. 61 Value Healthcare Ltd. B Mumbai 1928 13 1941 1941 0.00% 62 Kaizen Infonet Pvt Ltd B Gujarat 261 1643 1904 1719 10.76% Circle & Surat SSA 63 Rajesh Patel Net C Indore(M 0 1850 1850 1845 0.27% Services Pvt. Ltd. P) 64 Apna Telelink Ltd. C Jalandha 0 1638 1638 325 404.00% r 65 Ishan Netsol Pvt Ltd B Gujarat 1535 103 1638 1777 -7.82% 66 Sanchar Telenetwork C Bhavnag 18 1567 1585 1554 1.99% Pvt Ltd ar SSA 67 Trikon Electronics Pvt. B Mumbai 0 1526 1526 1558 -2.05% Ltd. 68 Yashash Cable B karnatak 28 1489 1517 1383 9.69% Network Pvt Ltd a 69 Star Broadband B Delhi 0 1460 1460 1552 -5.93% Services (I) Pvt Ltd 70 CJM Consultancy B Delhi 0 1399 1399 1199 16.68% Services Pvt. Ltd. 71 CJ Online Pvt. Ltd. C Ghaziab 174 1128 1302 1174 10.90% ad 72 Speed Online.net Pvt. C Rajkot 898 357 1255 1330 -5.64% Ltd. 73 Wan and Lan Internet B 84 1166 1250 1256 -0.48% Pvt. Ltd. 74 Touch Net India Pvt. C 93 1138 1231 1217 1.15% Ltd. 75 Cordia LT A All India 241 983 1224 1224 0.00% Communications Pvt Ltd 76 Readylink Internet B ROTN 9 1153 1162 1139 2.02% Services Pvt Ltd 77 Capture Network B Gujarat 3 1146 1149 999 15.02% Systems Pvt. Ltd. 78 North East Dataa B Karnatak 13 1084 1097 1677 -34.59% Network Pvt Ltd. a 79 Digital2Virtual ISP Pvt. B Gujarat 148 747 895 894 0.11% Ltd. 80 Intermedia Cable C Pune/Na 500 365 865 876 -1.26% Communication Pvt sik

Annexure 1.7 (contd.)

81 Pioneer eLabs Ltd. B Andhra 611 108 719 719 0.00% Pradesh 82 Pipetel 0 548 548 538 1.86% Communications Pvt. Ltd. 83 Rajdhani Telecom Pvt. 93 423 516 526 -1.90% Ltd. 84 Software Technology A All India 39 458 497 497 0.00% Park of India(STPI) 85 delDSL Internet Pvt Ltd B Delhi & 6 462 468 467 0.21% Gurgaon 86 ERNET India A All India 184 224 408 451 -9.53% 87 Pacific Internet India A All India 0 385 385 343 12.24% Pvt. Ltd. 88 S.S.Netcom Pvt Ltd B North 22 336 358 520 -31.15% East Circle 89 Sikka Broadband(P) C Lucknow 142 144 286 277 3.25% Ltd.(Gomti Cable SSA Network Pvt. Ltd.) 90 Khetan Cable Network C Indore 242 26 268 268 0.00% (P) Ltd SSA 91 Rida Communication C Aligarh 6 228 234 254 -7.87% Pvt. Ltd. SSA 92 Primenet Global Ltd. A All India 0 227 227 218 4.13% 93 Bhiwani C Rohtak 130 90 220 214 2.80% Communications Pvt. Ltd. 94 Nihar Internet Services C Ghaziab 104 110 214 182 17.58% (P) Ltd ad-SSA 95 World Phone Internet A All India 0 207 207 407 -49.14% Services Pvt Ltd 96 Vainavi Industries Ltd. B Andhra 200 0 200 200 0.00% Pradesh 97 Rainbow C Salem 195 2 197 197 0.00% Communications SSA (India) Pvt Ltd 98 United Telecoms Ltd. B 0 192 192 187 2.67% 99 Amber Online Services B Andhra 3 188 191 191 0.00% Ltd. Pradesh 100 Sab Industires Ltd. B,C Punjab, 81 108 189 201 -5.97% (Sab Infotech) Karnal, Ambala, Hisar 101 Bohra Pratisthan Pvt. C Udaipur 140 35 175 175 0.00% Ltd SSA 102 Multinet (Udaipur) Pvt. C Udaipur 174 0 174 184 -5.43% Ltd. SSA 103 VIVA Communications A Chennai 0 174 174 174 0.00% Pvt Ltd(Mylai Karpagambal Information Systems (P) Ltd) 104 Tulip Telecom Limited A All India 2 159 161 234 -31.20% (Tulip IT Services Ltd.) 105 Netcom Online B Tamil 60 98 158 158 0.00% Solutions India Pvt Ltd. Nadu 106 Sanyog Networks Pvt C Tripura 146 12 158 154 2.60% Ltd SSA 107 Mynet Services India C Tamil 6 128 134 150 -10.67% Pvt. Ltd.* Nadu SSA 108 Tatanet Services Ltd A All India 0 131 131 151 -13.25%

100

Annexure 1.7 (contd.)

109 Micky Online Pvt Ltd C Moradab 130 0 130 130 0.00% ad 110 Verizon A All India 0 127 127 127 0.00% Communications India Pvt. Ltd. (Worldcom Communications ). 111 Trans Virtual Pvt. Ltd. C 126 0 126 120 5.00% 112 QBC Infotech Pvt. Ltd. B Mumbai 0 125 125 125 0.00% 113 Quick Online Pvt. Ltd. C Ghaziab 2 118 120 120 0.00% ad SSA 114 Microsense Pvt. Ltd. A All India 0 108 108 109 -0.92% 115 Karuturi Telecom A All India 0 107 107 105 1.90% Private Limited(Estel Communications Pvt. Ltd). 116 Pulse Telesystems Pvt. B & C Chennai 0 106 106 106 0.00% Ltd.* & Pondiche rry 117 Madura Cable Net Pvt. C 90 12 102 102 0.00% Ltd. 118 iCAN Solutions Private B Mumbai 32 63 95 95 0.00% Limited 119 Oasis Cable Pvt Ltd. C Haridwar 77 16 93 93 0.00% SSA 120 Conjoinix Technologies C J&K, 0 90 90 89 1.12% Pvt Ltd Chandig arh 121 Shri Vinayagaa C Madurai 69 15 84 104 -19.23% Internet Pvt Ltd SSA 122 Tarang C Guwahati 1 82 83 83 0.00% Communications Pvt. SSA Ltd. 123 ISP Solutions India C Coimbat 3 78 81 81 0.00% Pvt. Ltd. ore SSA 124 Eronet Broadband C Erode 11 69 80 80 0.00% Service India Pvt. Ltd. 125 Harisree Cable Net C Kannur 8 58 66 65 1.54% Pvt. Ltd. SSA 126 Guj Info Petro Ltd. A Gujarat 0 59 59 56 5.36% (GIPL) 127 Limras Eronet A Tamil 53 5 58 58 0.00% Broadband Service Pvt Nadu Ltd SSA 128 RS Broadband Service B Tamil 41 15 56 56 0.00% India Pvt Ltd. Nadu SSA 129 Nelco Ltd. A All India 0 52 52 53 -1.89% 130 Aeroway Networks Pvt C Mysore 40 11 51 76 -32.89% Ltd. SSA 131 Wire and Wireless A Across 1 44 45 45 0.00% India Ltd. India 132 Konark Infocomm Pvt C Ghaziab 41 1 42 42 0.00% Ltd ad SSA 133 NetMagic Solutions(P) A All India 0 42 42 56 -25.00% Ltd. 134 Dreamzcraft Info C Dehradu 12 28 40 40 0.00% Solutions Pvt Ltd n SSA

101

Annexure 1.7 (contd.)

135 Novanet Ltd. B 18 18 36 7 414.29% 136 Chemical And B Delhi 0 35 35 35 0.00% Metallurgical Design Co. Ltd 137 Essel Shyam A All India 30 0 30 30 0.00% Communications Limited 138 Reach Network India A All India 2 28 30 30 0.00% Pvt. Ltd. 139 Adya Tech One C Ghaziab 0 29 29 36 -19.44% Services Pvt Ltd ad SSA 140 West Bengal B Kolkata, 0 28 28 31 -9.68% Electronics Industry WB Development Corp. Ltd. 141 Dream Plus Multi B Bihar 4 23 27 23 17.39% Services Pvt. Ltd. 142 Kelnet Communication C Trivandr 0 25 25 23 8.70% Services Pvt. Ltd um 143 Power Grid A All India 0 25 25 25 0.00% Corporation of India Ltd. 144 AT&T Global Network A All India 0 21 21 21 0.00% Services India Private Limited 145 Devas Multimedia A Bengalor 0 18 18 18 0.00% Pvt.Ltd. e & karnatak a 146 Financial Technologies A Mumbai 0 16 16 16 0.00% Communications Ltd. 147 Nextgen A All India 5 7 12 12 0.00% Communications Ltd(RPG Infotech Ltd). 148 Equant Network A All India 0 11 11 6 83.33% Services India Pvt. Ltd.(applied for surrender) 149 Vcare Call Centres 0 10 10 0 100.00% India Pvt. Ltd. 150 Godrej Infotech Ltd. B Mumbai 4 3 7 7 0.00% 151 ABT Ltd. C Coimbat 0 5 5 5 0.00% ore SSA 152 Citycom Networks Pvt. 0 5 5 5 0.00% Ltd. 153 My Own Infotech Pvt. C Surat 5 0 5 5 0.00% Ltd SSA 154 STN Communication & C Guwahati 0 5 5 10 -50.00% Advertising Pvt Ltd. 155 Vishwashakti B Hyderab 0 5 5 5 0.00% Technologies Pvt Ltd. ad 156 Opto Network Pvt. Ltd. A All India 0 4 4 4 0.00% 157 Astro Network India A All India 0 3 3 3 0.00% Pvt. Ltd. 158 Centre for C Ghaziab 0 3 3 3 0.00% Development of ad SSA Advanced Computing, C-DAC 159 S&A Internet Services A All India 0 3 3 3 0.00% Private Limited(applied for surrender) 160 Compucom (I) Pvt. Ltd. C Jaipur 2 0 2 2 0.00% 161 Fast Lynx Internet B Punjab 2 0 2 3 -33.33% Service Pvt Ltd 162 Manipal Ecommerce B Karnatak 1 1 2 2 0.00% Ltd. a

102

Annexure 1.7 (contd.)

163 Maple PC & C Jamshed 0 2 2 2 0.00% Peripherals Pvt Ltd pur SSA 164 National Stock A ALL 0 2 2 2 0.00% Exchange of India Ltd INDIA 165 Infotel Broadband A All India 0 1 1 1 0.00% Services Pvt Ltd 166 L&T Finance Ltd.(L&T A All India 0 1 1 1 0.00% Netcom Ltd.) 167 Virgo Global Media Ltd B Andhra 1 0 1 1 0.00% (Online Media Pradesh Solutions Ltd). 168 Advanced Financial B Hyderab 0 0 0 0 0.00% Services Pvt Ltd ad, Andhra Pradesh 169 Broadlane Networks C Dombivli, 0 0 0 0 0.00% Pvt. Ltd. Maharast ra

170 Gujarat Narmada A All India 0 0 0 0 0.00% Valley Fertilizer Co. Ltd. (GNFC) 171 ISP Services (India) C Trichy 0 0 0 0 0.00% Pvt. Ltd. 172 Karuturi Global Ltd. B Karnatak 0 0 0 0 0.00% a 173 Kerala State C Thiruvan 0 0 0 0 0.00% Electronics athapura Development Corp m Ltd.(Keltron) 174 Pan India Network B Mumbai, 0 0 0 1 0.00% Infravest Pvt. Ltd. Navi Mumbai 175 Reliance Wimax A All India 0 0 0 0 0.00% Limited (Gateway Systems (I) Ltd) 176 S tel Pvt. Ltd. A All India 0 0 0 0 0.00% 177 Sisam Technologies 0 0 0 0 0.00% Pvt. Ltd. 178 Space Online Ltd B Gujarat 0 0 0 0 0.00% 179 Spectrum Softech C Ernakula 0 0 0 0 0.00% Solutions Pvt. Ltd. m SSA 180 Swastik Netvision B Gujarat 0 0 0 0 0.00% Telecom P.Ltd 181 Tata Internet Services A All India 0 0 0 0 0.00% Ltd. 182 Trak Online Net India A All India 0 0 0 0 0.00% Pvt.Ltd 183 Urban B 0 0 0 0 0.00% Communications Infrastructure Pvt. Ltd. Total 8442446 14568197 23010643 22859722 0.66%

103

Annexure 1.8: Service Area wise PMRTS subscriber Base

Sr. Service Subscriber Base No. Providers Operative Area 31.03.12 30.06.12 1 Arya Omnitalk Delhi Metro 1500 1641 Radio Trunking Maharashtra/Pune/ 4551 4700 Services Pvt.Ltd. Mumbai Kolkata 1763 1745 Gujarat 3211 3370 Karnataka 4374 4631 Tamilnadu 3591 3665 Andhra Pradesh 2385 2417 Madhya Pradesh 754 750 Sub Total 22129 22919 2 *Procall Ltd. Delhi 4812 4456 Jaipur 388 416 Gurgaon 990 1006 Faridabad 328 328 Sub Total 6518 6206 3 Smartalk Pvt Pune 669 534 Limited Vashi 340 302 Mumbai 537 543 Sub Total 1546 1379 4 QuickCalls India Bangalore 1023 700 Pvt. Limited Hyderabad 1457 1475 Chennai 969 885 Sub Total 3449 3060 5 Bhilwara Telenet Mumbai 1111 936 Services Pvt Limited Total 1111 936 6 *India Satcom Bangalore 0 0 Ltd. Sub Total 0 0

Grand Total 34753 34500

104

Annexure 2.1: GSM Service – Service Area wise Statistics for QE Jun-12

Category: Circle A Service Area % of ARPU Outgoing Outgoing Incoming Total prepaid in (` per SMS per MOU per MOU per MOU per total month) subscriber sub. per sub. Per sub per subscribers per month month month month AP 96.97 111 48 179 186 365 Gujarat 95.76 90 39 171 151 321 Karnataka 96.12 104 78 187 179 366 MH 95.89 105 40 166 164 331 TN (incl. Chennai) 96.11 102 65 161 171 332

Category: Circle B Service Area % of ARPU Outgoing Outgoing Incoming Total prepaid in (` per SMS per MOU per MOU per MOU per total month) subscriber sub. per sub. Per sub per subscribers per month month month month Haryana 98.20 75 28 150 144 294 Kerala 97.19 119 53 167 211 379 MP 98.35 85 25 151 154 305 Punjab 95.10 96 41 188 186 374 Rajasthan 98.51 95 25 154 169 323 UP(E) 99.09 85 16 151 204 355 UP(W) 98.65 75 27 142 156 298 WB 99.46 65 12 131 160 291

Category: Circle C Service Area % of ARPU Outgoing Outgoing Incoming Total prepaid in (` per SMS per MOU per MOU per MOU per total month) subscriber sub. per sub. Per sub per subscribers per month month month month Assam 96.53 112 48 203 226 430 Bihar 99.64 78 10 149 216 365 HP 98.50 84 34 197 196 393 J&K 91.89 168 3 350 317 666 NE 97.01 114 112 201 189 390 Orissa 99.17 73 17 170 202 372

Category: Metro Service Area % of ARPU Outgoing Outgoing Incoming Total prepaid in (` per SMS per MOU per MOU per MOU per total month) subscriber sub. per sub. Per sub per subscribers per month month month month Kolkata 95.51 78 44 155 160 315 Delhi 89.74 142 54 216 182 398 Mumbai 89.30 120 51 206 151 357 105

Annexure 2.2: CDMA Full Mobility Service – Service Area wise Statistics for QE Jun-12

Category: Circle A % of Outgoing ARPU Outgoing Incoming Total Service Prepaid in SMS per (Rs. per MOU/subs/ MOU/subs/ MOU/sub/ total subs/ Area month) month month month subscribers month MH 92% 81 21 126 109 236 Gujarat 88% 76 25 94 87 182 TN 89% 88 26 78 85 163 Karnataka 91% 93 12 99 111 210 AP 92% 83 20 112 119 232

Category: Circle B % of Outgoing ARPU Outgoing Incoming Total Service Prepaid in SMS per (Rs. per MOU/subs/ MOU/subs/ MOU/subs/ total subs/ Area month) month month month subscribers month WB 99% 46 5 126 131 258 Rajasthan 96% 61 13 138 138 276 UP(E) 97% 47 12 90 110 199 MP 97% 46 9 125 116 241 Kerala 92% 63 10 63 73 137 UP(W) 97% 49 17 98 109 207 Haryana 94% 56 17 124 110 234 Punjab 87% 86 14 134 94 228

Category: Circle C % of Outgoing ARPU Outgoing Incoming Total Service Prepaid in SMS per (Rs. per MOU/subs/ MOU/subs/ MOU/subs/ total subs/ Area month) month month month subscribers month Orissa 95% 52 6 130 128 258 Bihar 98% 54 8 151 154 304 HP 90% 95 7 122 99 222 J&K 50% 282 2 215 165 381 North East 79% 297 28 93 63 156 Assam 57% 332 11 101 62 163

Category: Metro % of Outgoing ARPU Outgoing Incoming Total Service Prepaid in SMS per (Rs. per MOU/subs/ MOU/subs/ MOU/subs/ total subs/ Area month) month month month subscribers month Kolkata 93% 75 10 121 124 245 Delhi 89% 101 82 139 114 254 Mumbai 86% 121 23 100 98 198

106

Annexure 4.1: Performance of QoS Parameters for Cellular Mobile Service Network Related Parameters Customer Service Quality Parameters Network Availability Connection Establishment Connection Maintenance (Retainability) POI Metering and Billing Response time to the Termination / closure of

(Accessibility) customer for assistance service

paid

(%age)

seconds

postpaid

Resolutionof

afterclosures

customercare

complied 1.00

downtime(%age)

than3% TCH drop of Closure service

Name of Service Provider Service of Name

Name of Service Area ofService Name

Call Drop Call Rate (%age) drop) (call (%age) rate

TCHCongestion (%age)

licensee's own licensee's network)

meetingthe benchmark)

Accessibility of call centre/ of centre/ Accessibility call

Worst affected Worst due BTSs to

Congestion(No. of not POIs

available for service) (%age) for service) available

Pointof Interconnection (POI)

Meteringand billing - credibility

SDCCH/ Paging Chl. SDCCH/ Congestion

%agerequestsfor Termination /

Call Set-up Success Rate Set-up(within Call Success

Worst affected having Worst more cells of Period applying waiver/ credit/

Timetaken for refund of deposits

BTSs Accumulated BTSs downtime (not

adjustmentto customer’s account

operators(voice to voice) wthin 60

billing/charging/validitycomplaints

Meteringand billing - credibility pre

Connectionwith good quality voice period a of (Averagedover ) quarter

fromthe date of ution of complaints answered of by the Percentage calls 100% 100% within within 1 week of 100% within ≤ 2% ≤ 2% ≥ 95% ≤ 1% ≤ 2% ≤ 2% ≤ 3% ≥ 95% ≤ 0.5% ≤ 0.1% ≤ 0.1% resolution of ≥ 95% ≥ 90% within 60 4 weeks 7 days complaint days Aircel 0.02 0.00 99.35 0.07 0.03 0.72 1.16 98.33 0 0.01 0.12 100.00 100.00 100.00 69.00 100.00 100.00 Airtel 0.02 0.02 99.84 0.07 0.07 0.34 0.84 99.83 0 0.00 0.00 100.00 100.00 100.00 89.83 100.00 100.00 BSNL 1.53 0.00 97.33 0.87 1.90 1.03 2.80 97.60 0 0.00 0.00 100.00 100.00 98.00 95.00 100.00 100.00 Idea 0.04 0.00 99.95 0.64 0.40 0.86 2.98 97.48 0 0.06 0.00 100.00 100.00 99.39 93.07 100.00 66.67 MTS 0.23 0.00 99.01 0.00 0.00 0.40 1.19 100.00 0 0.00 0.00 100.00 100.00 98.00 96.46 100.00 100.00 RCOM CDMA 0.10 0.03 99.27 0.00 0.04 0.14 0.06 99.57 0 0.09 0.04 100.00 100.00 99.44 95.72 100.00 100.00 AP RCOM GSM 0.09 0.03 99.72 0.01 0.02 0.36 0.02 99.07 0 0.10 0.11 100.00 100.00 99.36 95.79 100.00 100.00 TATA CDMA 0.05 0.00 99.21 0.00 0.18 0.51 0.46 99.03 0 NR NR NR NR NR NR NR NR TATA GSM 0.08 0.18 98.94 0.08 0.17 0.64 2.41 98.20 0 NR NR NR NR NR NR NR NR Uninor 0.07 0.00 98.67 0.21 0.15 1.26 1.73 98.75 0 0.00 0.01 100.00 0.00 95.65 97.75 0.00 0.00 Videocon 0.54 0.00 99.55 0.22 0.00 0.22 0.00 99.81 0 0.00 0.00 100.00 100.00 100.00 96.00 0.00 0.00 Vodafone 0.08 0.22 99.22 0.10 0.46 0.52 2.75 98.97 0 0.05 0.09 100.00 100.00 100.00 97.37 100.00 100.00 MTS 1.44 0.00 99.65 0.00 0.04 0.31 2.06 97.19 0 0.00 0.00 0.00 100.00 100.00 100.00 0.00 0.00 Aircel 0.36 1.94 97.18 0.75 1.43 1.53 4.11 95.30 0 0.00 0.06 100.00 100.00 100.00 89.00 100.00 100.00 Airtel 0.11 0.24 98.99 0.07 0.20 1.25 1.34 99.81 0 0.00 0.00 100.00 100.00 100.00 92.32 100.00 100.00 BSNL 1.33 7.30 97.33 0.90 1.90 1.93 3.27 95.30 0 0.00 0.00 100.00 100.00 100.00 64.50 100.00 100.00 AS Idea 0.56 1.26 97.91 0.46 1.20 1.07 2.45 96.09 0 0.00 0.00 100.00 100.00 96.86 84.89 100.00 98.48 RTL 0.33 0.73 98.97 0.03 0.22 0.57 0.01 98.44 0 0.10 0.08 100.00 100.00 98.99 91.03 100.00 100.00 TATA CDMA 0.14 0.00 99.35 0.00 0.06 0.53 0.86 99.65 0 NR NR NR NR NR NR NR NR Uninor 1.11 0.39 99.16 0.01 0.02 1.53 1.71 98.48 0 0.00 0.00 100.00 0.00 98.55 100.00 0.00 0.00 Vodafone 1.05 1.63 98.38 0.36 0.77 0.86 2.48 97.22 0 0.04 0.01 100.00 100.00 100.00 85.91 100.00 100.00 Aircel 1.30 1.85 98.00 0.32 1.52 1.13 2.96 95.98 0 0.00 0.07 100.00 100.00 100.00 88.00 100.00 100.00 Airtel 0.23 0.52 99.39 0.18 0.25 0.56 1.41 99.26 0 0.00 0.00 100.00 100.00 99.00 93.07 100.00 100.00 Idea 0.96 1.82 97.94 0.90 1.85 1.42 2.78 95.45 0 0.07 0.01 100.00 100.00 96.47 96.85 100.00 100.00 MTS 1.21 0.62 99.63 0.00 0.13 0.88 2.53 98.47 0 0.00 0.00 100.00 100.00 99.74 90.00 0.00 0.00 RCOM CDMA 0.34 1.03 98.70 0.00 0.26 0.25 0.22 99.73 0 0.10 0.10 100.00 100.00 97.80 94.53 100.00 100.00 RTL 0.07 0.15 98.80 0.10 0.12 0.51 0.03 98.46 0 0.10 0.10 100.00 100.00 96.68 92.02 100.00 100.00 BH TATA CDMA 0.06 0.16 98.31 0.00 0.30 0.76 1.54 99.29 0 NR NR NR NR NR NR NR NR TATA GSM 0.01 0.00 98.76 0.06 0.16 0.74 1.59 97.94 0 NR NR NR NR NR NR NR NR Uninor 1.66 1.60 97.96 0.43 1.34 1.49 2.44 95.65 0 0.00 0.04 100.00 0.00 95.87 92.02 0.00 0.00 Vodafone 0.54 1.52 95.45 1.08 2.85 1.63 11.73 96.75 0 0.01 0.25 100.00 100.00 100.00 98.55 100.00 100.00 BSNL 3.38 3.60 97.00 0.47 1.22 1.72 3.75 95.85 1 0.04 0.06 100.00 100.00 99.00 96.40 100.00 100.00 Videocon 1.00 0.00 99.20 0.20 0.10 0.34 0.00 97.12 0 0.00 0.00 100.00 100.00 100.00 96.00 0.00 0.00

107

Annexure 4.1 (Contd.)

Aircel 1.68 0.00 97.09 0.51 1.24 0.50 1.53 98.36 0 0.05 0.04 100.00 100.00 100.00 76.00 100.00 100.00 Airtel 0.01 0.00 99.86 0.01 0.01 0.15 0.12 99.63 0 0.00 0.00 100.00 100.00 95.00 48.81 100.00 100.00 BSNL 0.47 0.87 99.67 0.23 0.43 0.83 1.83 100.00 0 0.00 0.00 100.00 100.00 100.00 96.70 100.00 100.00 TATA CDMA 0.05 0.00 99.32 0.00 0.02 0.21 0.00 99.24 0 NR NR NR NR NR NR NR NR CHN TATA GSM 0.05 0.15 98.18 0.06 0.02 0.75 0.84 98.45 0 NR NR NR NR NR NR NR NR Vodafone 0.08 0.50 99.38 0.21 0.19 0.51 0.70 98.69 0 0.02 0.03 100.00 100.00 100.00 95.47 100.00 100.00 Idea 0.01 0.00 99.70 0.06 0.02 0.44 0.40 97.90 0 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 RCOM CDMA 0.15 0.31 99.19 0.00 0.04 0.09 0.05 99.67 0 0.08 0.03 100.00 100.00 98.72 92.76 100.00 100.00 RCOM GSM* 0.16 0.34 99.89 0.02 0.01 0.19 0.04 99.55 0 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Idea 0.11 0.00 99.71 0.21 0.64 0.53 1.58 98.51 0 0.08 0.01 100.00 100.00 98.10 95.04 100.00 100.00 MTS 0.09 0.34 99.15 0.00 0.30 0.35 1.31 99.96 0 0.00 0.00 100.00 100.00 99.00 96.23 100.00 100.00 Aircel 0.33 1.70 97.99 0.17 0.20 0.63 1.72 97.54 0 0.08 0.09 100.00 100.00 100.00 49.00 100.00 100.00 Airtel 0.01 0.00 99.90 0.03 0.05 0.60 0.94 99.06 0 0.00 0.00 100.00 100.00 100.00 76.41 100.00 100.00 MTNL CDMA 1.63 1.20 98.71 0.31 0.31 1.71 1.20 99.00 0 0.02 0.00 100.00 100.00 98.55 98.04 100.00 100.00 DL MTNL GSM 0.34 1.84 97.26 0.29 1.77 1.70 2.69 97.72 0 0.08 0.01 100.00 100.00 98.90 91.80 100.00 100.00 RCOM CDMA 0.14 0.10 98.91 0.00 0.14 0.38 0.09 99.62 0 0.09 0.10 100.00 100.00 99.42 92.70 100.00 100.00 RCOM GSM 0.24 0.34 99.64 0.03 0.06 0.47 0.04 99.17 0 0.10 0.10 100.00 100.00 97.41 88.35 100.00 100.00 TATA CDMA 0.01 0.00 99.03 0.00 0.01 0.50 0.67 97.50 0 NR NR NR NR NR NR NR NR Vodafone 0.01 0.00 99.99 0.21 0.74 0.87 2.81 97.77 0 0.03 0.03 100.00 100.00 100.00 96.81 100.00 100.00 BSNL 0.97 1.47 99.00 0.20 1.33 1.70 2.10 100.00 1 0.00 0.00 100.00 100.00 100.00 92.00 100.00 100.00 Idea 0.05 0.02 99.30 0.15 0.29 0.98 1.70 95.65 0 0.03 0.00 100.00 100.00 98.45 98.07 100.00 100.00 MTS 0.06 0.00 99.48 0.00 0.00 0.24 1.37 99.95 0 0.00 0.00 100.00 100.00 98.72 91.10 100.00 100.00 Videocon 0.10 0.00 99.26 0.03 0.07 0.51 0.50 98.77 0 0.00 0.03 100.00 100.00 96.49 92.00 0.00 0.00 Aircel 0.05 0.00 99.14 0.02 0.02 0.24 0.63 98.41 0 0.02 0.29 100.00 100.00 100.00 90.00 100.00 100.00 Airtel 0.08 0.06 99.24 0.06 0.29 0.94 1.32 98.33 0 0.00 0.00 100.00 100.00 100.00 92.25 100.00 100.00 GJ RCOM CDMA 0.13 0.15 99.37 0.00 0.02 0.13 0.07 99.69 0 0.10 0.08 100.00 100.00 98.19 95.33 100.00 100.00 RCOM GSM 0.11 0.18 99.75 0.02 0.02 0.34 0.04 98.96 0 0.10 0.10 100.00 100.00 98.77 93.95 100.00 100.00 TATA CDMA 0.00 0.00 98.69 0.00 0.22 0.74 1.25 99.08 0 NR NR NR NR NR NR NR NR TATA GSM 0.01 0.00 98.21 0.02 0.09 0.84 1.65 97.45 0 NR NR NR NR NR NR NR NR Uninor 0.03 0.00 97.10 0.17 0.35 1.39 1.77 97.13 0 0.00 0.04 100.00 0.00 95.44 92.03 0.00 0.00 Vodafone 0.08 0.26 98.74 0.50 0.37 0.78 0.85 97.63 0 0.07 0.02 100.00 100.00 100.00 94.48 100.00 100.00 Aircel 0.10 0.10 98.39 0.02 0.29 0.95 9.38 95.77 0 0.00 0.01 100.00 100.00 100.00 71.00 100.00 100.00 Airtel 0.01 0.00 99.25 0.06 0.09 0.77 2.10 98.89 0 0.00 0.00 100.00 100.00 99.00 93.23 100.00 100.00 BSNL 1.90 1.87 96.33 0.77 1.87 1.83 2.90 95.53 0 0.10 0.00 100.00 100.00 100.00 97.00 100.00 100.00 Idea 0.14 0.00 98.66 0.13 0.66 1.10 2.79 95.22 0 0.00 0.00 100.00 100.00 99.36 97.16 100.00 100.00 MTS 0.09 0.00 98.55 0.00 0.00 0.53 0.00 99.33 0 0.00 0.00 0.00 0.00 0.00 100.00 0.00 0.00 RCOM CDMA 0.13 0.00 99.26 0.00 0.04 0.12 0.09 99.71 0 0.07 0.03 100.00 100.00 99.71 96.21 100.00 100.00 HP RTL 0.19 0.14 99.07 0.02 0.04 0.56 0.12 98.73 0 0.08 0.06 100.00 100.00 98.97 88.56 100.00 100.00 TATA CDMA 0.01 0.00 98.80 0.00 0.17 0.22 0.58 99.54 0 NR NR NR NR NR NR NR NR TATA GSM* 4.56 16.67 97.85 0.03 0.02 3.92 61.11 98.86 0 NR NR NR NR NR NR NR NR Uninor 1.22 0.00 99.04 0.19 0.29 0.59 1.57 97.70 0 0.00 0.00 100.00 0.00 96.18 99.56 0.00 0.00 Videocon 0.50 0.00 99.37 0.05 0.00 0.82 0.00 98.13 0 0.00 0.00 100.00 100.00 97.67 97.00 0.00 0.00 Vodafone 0.98 0.00 99.04 0.25 0.96 0.95 2.68 96.71 0 0.40 0.02 100.00 100.00 100.00 97.12 100.00 100.00

108

Annexure 4.1 (Contd.)

Aircel 0.08 0.00 97.80 0.04 0.01 0.68 1.13 98.29 0 0.03 0.04 100.00 100.00 100.00 68.00 100.00 100.00 Airtel 0.05 0.00 99.56 0.07 0.07 0.46 0.71 98.95 0 0.00 0.00 100.00 100.00 100.00 95.17 100.00 100.00 BSNL 1.53 1.47 97.00 0.23 0.43 1.83 2.63 95.50 0 0.00 0.00 100.00 100.00 100.00 100.00 100.00 100.00 Idea 0.15 0.00 99.51 0.38 0.48 0.61 1.59 97.74 0 0.07 0.00 100.00 100.00 99.07 97.50 100.00 100.00 MTS 0.32 0.34 99.31 0.03 0.08 0.36 1.31 99.62 0 0.00 0.00 100.00 100.00 99.00 95.93 100.00 0.00 RCOM CDMA 0.09 0.04 99.16 0.00 0.08 0.06 0.11 99.68 0 0.10 0.05 100.00 100.00 99.61 91.08 100.00 100.00 HR RCOM GSM 0.08 0.03 99.82 0.01 0.01 0.35 0.04 99.36 0 0.10 0.04 100.00 100.00 99.40 92.26 100.00 100.00 TATA CDMA 0.07 0.06 99.13 0.00 0.27 0.56 2.19 97.43 0 NR NR NR NR NR NR NR NR TATA GSM 0.07 0.08 98.95 0.03 0.25 0.55 0.66 97.38 0 NR NR NR NR NR NR NR NR Uninor 0.94 0.00 98.58 0.05 0.17 0.39 0.34 98.47 0 0.00 0.00 100.00 0.00 97.55 99.72 0.00 0.00 Videocon 0.07 0.03 97.64 0.10 0.16 0.68 1.88 98.06 0 0.00 0.05 100.00 100.00 95.00 96.00 0.00 0.00 Vodafone 0.07 0.12 98.84 0.32 0.39 0.74 0.92 97.74 0 0.01 0.01 100.00 100.00 100.00 98.50 100.00 100.00 MTS 0.34 0.00 99.26 0.00 0.00 0.00 0.00 99.99 0 0.00 0.00 0.00 0.00 0.00 100.00 0.00 0.00 Aircel 1.19 9.12 96.26 0.48 1.92 1.28 3.29 95.33 0 0.01 0.02 100.00 100.00 100.00 87.00 100.00 100.00 Airtel 0.04 0.03 99.27 0.07 0.08 0.70 1.37 98.85 0 0.00 0.00 100.00 100.00 100.00 89.13 100.00 100.00 Idea 0.25 0.81 99.18 0.27 0.51 1.25 2.79 95.96 0 0.04 0.01 100.00 100.00 92.28 93.14 100.00 100.00 J & K RCOM GSM 0.38 0.95 99.47 0.03 0.08 0.52 0.12 98.59 0 0.10 0.10 100.00 100.00 99.32 95.86 100.00 100.00 TATA CDMA 0.06 0.00 99.15 0.00 0.29 0.95 2.47 99.04 0 NR NR NR NR NR NR NR NR Uninor 1.06 0.00 99.04 0.42 0.67 0.60 0.85 98.73 0 0.00 0.00 100.00 0.00 97.98 99.73 0.00 0.00 Vodafone 0.02 0.03 99.02 0.10 0.54 0.96 2.78 97.18 0 0.07 0.05 100.00 100.00 100.00 98.10 100.00 100.00 BSNL 1.83 1.83 98.00 0.90 1.90 2.00 2.73 98.00 0 0.00 0.10 100.00 100.00 100.00 81.00 100.00 100.00 Aircel 0.38 1.94 97.72 0.36 0.08 0.64 1.28 97.53 1 0.07 0.09 100.24 100.00 100.00 81.00 100.00 100.00 Airtel 0.01 0.00 99.86 0.02 0.02 0.49 0.09 99.06 0 0.00 0.00 100.00 100.00 100.00 91.00 100.00 100.00 BSNL 1.00 1.90 99.00 0.60 0.70 0.80 4.20 99.80 0 0.00 0.10 100.00 100.00 100.00 97.00 100.00 100.00 Idea 0.26 0.58 98.48 0.28 0.48 0.91 0.49 97.48 0 0.05 0.01 100.00 100.00 98.60 89.53 100.00 100.00 MTS 0.00 0.00 99.57 0.00 0.03 0.58 0.72 99.17 0 0.00 0.05 100.00 100.00 100.00 90.39 100.00 0.00 RCOM CDMA 0.09 0.00 99.17 0.00 0.04 0.13 0.20 99.61 0 0.10 0.09 100.00 100.00 99.75 95.04 100.00 100.00 KOL RTL 0.12 0.10 99.28 0.01 0.07 0.58 0.14 98.88 0 0.10 0.09 100.00 100.00 98.79 95.15 100.00 100.00 TATA CDMA 0.06 0.00 98.71 0.00 0.07 0.88 1.35 97.73 0 NR NR NR NR NR NR NR NR TATA GSM 0.00 0.00 98.46 0.09 0.10 0.83 0.96 97.07 0 NR NR NR NR NR NR NR NR Uninor 0.46 1.73 99.13 0.13 0.05 1.34 1.66 97.30 0 0.00 0.04 100.00 0.00 95.64 98.26 0.00 0.00 Videocon 0.35 0.80 99.49 0.04 0.00 0.07 0.00 99.02 0 0.00 0.00 100.00 100.00 100.00 96.00 0.00 0.00 Vodafone 0.09 0.39 99.54 0.25 0.46 0.70 0.68 98.28 0 0.01 0.02 100.00 100.00 100.00 95.86 100.00 100.00 Aircel 0.03 0.09 99.55 0.08 0.03 0.71 1.03 97.82 0 0.22 0.02 100.00 100.00 100.00 50.00 100.00 100.00 Airtel 0.01 0.00 99.88 0.01 0.01 0.14 0.51 99.92 0 0.00 0.00 100.00 100.00 100.00 79.71 100.00 100.00 BSNL 0.77 1.30 98.00 0.33 1.87 0.57 1.90 99.90 0 0.00 0.00 100.00 100.00 100.00 97.20 100.00 100.00 Idea 0.06 0.05 99.94 0.21 0.61 0.60 1.42 95.63 0 0.01 0.00 100.00 100.00 99.50 87.90 100.00 100.00 MTS 0.06 0.00 99.04 0.00 0.00 0.30 1.97 100.00 0 0.00 0.02 100.00 100.00 99.00 93.48 0.00 0.00 RCOM CDMA 0.03 0.00 99.36 0.00 0.02 0.10 0.11 99.62 0 0.10 0.02 100.00 100.00 98.73 94.97 100.00 100.00 KR RCOM GSM 0.02 0.00 99.93 0.00 0.01 0.04 0.03 99.33 0 0.10 0.03 100.00 100.00 99.16 92.13 100.00 100.00 TATA CDMA 0.02 0.00 98.81 0.00 0.02 0.71 0.75 99.13 0 NR NR NR NR NR NR NR NR TATA GSM 0.01 0.00 98.74 0.12 0.04 0.73 1.25 97.71 0 NR NR NR NR NR NR NR NR Uninor 0.06 0.03 99.15 0.54 0.10 1.14 1.18 97.08 0 0.00 0.03 100.00 0.00 98.10 98.15 0.00 0.00 Videocon 0.02 0.40 98.84 0.06 0.01 0.08 0.00 99.03 0 0.00 0.00 100.00 100.00 99.07 92.00 0.00 0.00 Vodafone 0.02 0.00 98.53 0.30 0.84 0.67 1.11 96.93 0 0.27 0.01 100.00 100.00 100.00 95.92 100.00 100.00

109

Annexure 4.1 (Contd.)

Aircel 0.08 0.08 99.56 0.03 0.02 0.67 1.35 98.61 0 0.06 0.16 100.00 100.00 100.00 71.00 98.99 100.00 Airtel 0.20 0.40 99.59 0.04 0.04 0.19 0.95 99.32 0 0.00 0.00 100.00 100.00 100.00 86.77 100.00 100.00 BSNL 0.53 1.97 99.00 0.30 1.17 1.17 3.03 98.70 0 0.10 0.00 100.00 100.00 98.00 93.50 100.00 100.00 Idea 0.06 0.26 98.22 0.15 0.64 1.15 1.35 97.12 0 0.17 0.02 100.00 100.00 98.97 97.19 98.54 100.00 MTS 0.15 0.20 99.10 0.00 0.34 0.54 0.54 98.54 0 0.08 0.02 100.00 100.00 96.00 90.00 100.00 100.00 RCOM CDMA 0.18 0.35 99.07 0.00 0.03 0.11 0.10 99.67 0 0.09 0.04 100.00 100.00 97.58 84.70 100.00 100.00 KTK RCOM GSM 0.19 0.23 99.75 0.01 0.02 0.36 0.04 99.22 0 0.10 0.10 100.00 100.00 99.31 80.37 100.00 100.00 TATA CDMA 0.04 0.00 98.98 0.00 0.02 0.27 0.06 98.82 0 NR NR NR NR NR NR NR NR TATA GSM 0.08 0.06 98.66 0.07 0.26 0.69 2.74 98.43 0 NR NR NR NR NR NR NR NR Uninor 0.06 0.00 99.14 0.05 0.06 1.23 1.54 98.33 0 0.00 0.01 100.00 0.00 95.49 93.67 0.00 0.00 Videocon 0.22 0.00 98.66 0.42 0.00 0.56 0.00 98.33 0 0.00 0.00 100.00 100.00 100.00 96.00 0.00 0.00 Vodafone 0.17 0.88 99.08 0.14 0.56 0.72 2.75 98.62 0 0.08 0.05 100.00 100.00 100.00 96.33 100.00 100.00 Idea 0.02 0.00 99.21 0.08 0.29 1.65 2.80 98.67 0 0.04 0.07 100.00 100.00 98.45 94.70 99.98 100.00 MTS 0.08 0.00 99.28 0.00 0.00 0.34 2.11 100.00 0 0.00 0.00 100.00 100.00 95.00 91.00 100.00 100.00 Aircel 0.01 0.00 98.24 0.01 0.01 0.70 1.66 97.61 0 0.03 0.10 100.00 100.00 100.00 71.00 100.00 100.00 Airtel 0.00 0.00 99.99 0.00 0.01 0.42 0.00 99.73 0 0.00 0.00 100.00 100.00 100.00 91.95 100.00 100.00 Loop Mobile 0.04 0.08 99.23 0.04 0.01 0.50 0.34 98.27 0 0.12 0.26 100.00 100.00 98.97 98.28 100.00 100.00 MTNL CDMA 0.40 0.18 97.67 0.51 0.01 1.19 0.41 96.80 0 0.08 0.04 100.00 100.00 98.10 91.27 100.00 100.00 MTNL GSM 0.50 1.23 97.88 0.03 0.02 0.69 1.87 97.32 0 0.09 0.00 100.00 100.00 95.46 95.11 100.00 100.00 MB RCOM CDMA 0.29 0.48 99.19 0.00 0.07 0.34 0.22 99.65 0 0.10 0.09 100.00 100.00 99.41 93.88 100.00 100.00 RCOM GSM 0.30 0.42 99.72 0.02 0.02 0.44 0.03 99.18 0 0.10 0.10 100.00 100.00 99.52 92.45 100.00 100.00 TATA CDMA 0.05 0.35 99.12 0.00 0.03 0.55 0.94 96.94 0 NR NR NR NR NR NR NR NR TATA GSM 0.01 0.00 99.68 0.06 0.06 0.54 2.01 97.22 0 NR NR NR NR NR NR NR NR Uninor 0.03 0.16 99.20 0.05 0.05 1.46 1.84 98.07 0 0.00 0.02 100.00 0.00 95.43 97.61 0.00 0.00 Videocon 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0 0.00 0.01 100.00 100.00 95.72 91.00 0.00 0.00 Vodafone 0.02 0.06 99.72 0.09 0.42 0.73 2.50 97.79 0 0.09 0.03 100.00 100.00 100.00 95.28 100.00 100.00 Aircel 0.04 0.03 99.65 0.02 0.06 0.60 1.77 98.40 0 0.05 0.02 100.00 100.00 100.00 63.00 80.31 100.00 Airtel 0.02 0.02 99.52 0.02 0.03 0.47 0.65 99.51 0 0.00 0.00 100.00 100.00 100.00 76.58 100.00 100.00 BSNL 1.63 1.90 95.67 0.70 1.83 1.90 3.60 97.90 0 0.04 0.10 100.00 100.00 100.00 96.72 100.00 100.00 Idea 0.50 1.70 98.06 0.83 1.34 1.23 2.67 97.42 0 0.06 0.02 100.00 100.00 99.11 95.20 100.00 100.00 MTS 0.28 0.00 98.78 0.00 0.11 0.37 2.63 100.00 0 0.00 0.00 100.00 100.00 97.00 93.00 100.00 100.00 RCOM CDMA 0.37 1.10 98.83 0.00 0.10 0.29 0.21 99.60 0 0.10 0.05 100.00 100.00 99.39 89.19 100.00 100.00 MH RCOM GSM 0.40 1.17 99.52 0.05 0.05 0.47 0.08 98.92 0 0.10 0.10 100.00 100.00 98.79 88.85 100.00 100.00 TATA CDMA 0.04 0.07 98.57 0.00 0.66 1.08 2.44 96.46 0 NR NR NR NR NR NR NR NR TATA GSM 0.01 0.00 99.28 0.12 0.16 0.80 2.83 96.90 0 NR NR NR NR NR NR NR NR Uninor 0.21 1.13 97.21 0.26 0.55 1.29 2.17 97.09 2 0.00 0.07 100.00 0.00 95.64 90.52 0.00 0.00 Videocon 0.55 0.00 98.93 0.09 0.00 0.26 0.00 99.87 0 0.00 0.00 100.00 100.00 100.00 96.00 0.00 0.00 Vodafone 0.20 0.59 97.37 0.81 1.20 0.87 2.43 97.43 0 0.06 0.03 100.00 100.00 100.00 94.65 100.00 100.00 Aircel 0.96 1.56 99.53 0.02 0.03 0.56 2.25 99.13 0 0.04 0.20 100.00 100.00 100.00 23.00 100.00 100.00 Airtel 0.13 0.25 98.90 0.20 0.14 0.94 1.17 97.25 0 0.00 0.00 100.00 100.00 100.00 86.38 100.00 100.00 BSNL 1.22 1.75 97.00 0.92 1.70 1.98 3.55 97.80 0 0.05 0.05 100.00 100.00 99.00 95.00 100.00 100.00 Idea 0.57 0.39 98.96 0.10 0.33 0.59 2.22 99.08 0 0.05 0.00 100.00 100.00 96.31 95.68 100.00 100.00 MTS 0.63 0.00 99.01 0.00 0.04 0.40 2.32 98.38 0 0.00 0.00 0.00 0.00 NA 100.00 0.00 0.00 RCOM CDMA 0.34 0.91 99.09 0.00 0.04 0.09 0.15 99.65 0 0.10 0.08 100.00 100.00 98.44 96.38 100.00 100.00 MP RTL 0.21 0.34 98.89 0.06 0.33 0.55 0.80 98.66 0 0.10 0.09 100.00 100.00 98.92 92.80 100.00 100.00 TATA CDMA 0.03 0.00 98.83 0.00 0.06 0.64 0.69 99.29 0 NR NR NR NR NR NR NR NR TATA GSM 0.00 0.00 98.37 0.16 0.10 0.83 1.01 97.23 0 NR NR NR NR NR NR NR NR Uninor 0.81 0.46 99.28 0.13 0.20 0.40 1.83 99.29 0 0.00 0.00 100.00 0.00 96.17 99.80 0.00 0.00 Videocon 0.28 0.72 98.92 0.10 0.24 0.78 1.53 98.08 0 0.00 0.03 100.00 100.00 96.38 92.00 0.00 0.00 Vodafone 0.09 0.43 97.82 0.26 1.49 1.07 1.44 97.90 0 0.08 0.04 100.00 100.00 100.00 93.36 100.00 100.00 Aircel 0.70 1.95 97.66 0.75 1.32 1.54 3.95 95.34 0 0.02 0.02 100.00 100.00 100.00 92.00 100.00 100.00 Airtel 0.37 0.68 98.75 0.25 0.63 1.03 1.34 98.93 0 0.00 0.00 100.00 100.00 100.00 93.07 100.00 100.00 BSNL 2.10 5.15 97.00 1.25 2.00 2.07 5.88 96.60 0 0.05 0.05 75.50 100.00 98.50 92.00 100.00 100.00 Idea 1.25 1.83 96.75 0.69 1.60 1.63 2.69 95.44 0 0.00 0.00 100.00 100.00 97.98 90.77 100.00 88.89 NE MTS 1.19 0.00 98.21 0.00 0.00 0.43 0.71 99.63 0 0.00 0.00 0.00 0.00 100.00 100.00 0.00 0.00 RTL 0.40 0.98 98.72 0.05 0.43 0.53 0.03 98.81 0 0.05 0.05 100.00 100.00 98.70 93.79 100.00 100.00 TATA CDMA 0.31 0.00 98.76 0.00 0.29 0.26 0.55 99.69 0 NR NR NR NR NR NR NR NR Uninor 0.80 0.33 99.96 0.06 0.02 1.14 2.14 97.82 0 0.00 0.00 100.00 0.00 98.43 99.33 0.00 0.00 Vodafone 1.26 1.55 97.71 0.53 1.20 0.93 2.93 97.07 0 0.06 0.01 100.00 100.00 100.00 90.57 100.00 100.00

110

Annexure 4.1 (Contd.)

Aircel 0.82 6.72 98.68 0.78 0.95 1.34 3.22 95.94 0 0.04 0.00 100.00 100.00 100.00 81.00 100.00 100.00 Airtel 0.11 0.54 99.62 0.03 0.11 0.50 1.15 99.09 0 0.00 0.00 100.00 100.00 100.00 96.23 100.00 100.00 Idea 0.59 0.31 99.02 0.12 0.44 0.44 1.89 97.12 0 0.04 0.00 100.00 100.00 98.85 94.73 100.00 91.67 MTS 0.47 0.00 98.62 0.00 0.00 1.44 0.60 97.86 0 0.00 0.00 0.00 0.00 100.00 90.00 0.00 0.00 RCOM CDMA 0.32 0.27 99.37 0.00 0.01 0.13 0.22 99.62 0 0.10 0.06 100.00 100.00 98.03 94.74 100.00 100.00 RTL 0.05 0.00 98.89 0.40 0.36 0.45 0.79 98.84 0 0.10 0.08 100.00 100.00 98.22 94.75 100.00 100.00 OR TATA CDMA 0.06 0.00 98.49 0.00 0.22 0.57 0.92 99.13 0 NR NR NR NR NR NR NR NR TATA GSM 0.02 0.10 99.13 0.14 0.05 0.52 1.15 97.86 0 NR NR NR NR NR NR NR NR Uninor 0.47 0.49 97.40 0.49 1.55 1.82 1.83 96.65 0 0.00 0.00 100.00 0.00 96.21 97.91 0.00 0.00 Videocon 0.69 0.00 99.31 0.33 0.00 0.80 0.00 99.04 0 0.00 0.00 100.00 100.00 100.00 96.00 0.00 0.00 Vodafone 0.12 0.11 98.18 0.36 1.14 0.94 1.32 98.50 0 0.05 0.03 100.00 100.00 100.00 98.89 100.00 100.00 BSNL 0.73 0.63 97.33 0.90 1.73 1.90 2.90 98.33 0 0.01 0.03 100.00 100.00 98.93 92.80 100.00 100.00 Aircel 0.03 0.00 98.15 0.02 0.04 0.58 1.19 97.26 0 0.07 0.01 100.00 100.00 100.00 42.00 100.00 100.00 Airtel 0.05 0.03 99.27 0.05 0.14 0.58 1.10 99.02 0 0.00 0.00 100.00 100.00 100.00 92.60 100.00 100.00 Idea 0.05 0.01 97.73 0.29 0.94 0.99 1.42 98.00 0 0.05 0.00 100.00 100.00 99.08 93.12 100.00 100.00 MTS 0.22 0.00 99.83 0.00 0.00 0.26 1.73 99.29 0 0.00 0.00 0.00 0.00 0.00 97.00 0.00 0.00 QTL CDMA 0.38 0 97.84 0.81 0.95 1.57 0.97 97.65 0 0.03 0.00 100.00 100.00 100.00 93.00 100.00 100.00 QTL GSM 0.09 0.08 97.51 0.06 0.15 0.81 1.28 97.82 0 0.00 0.01 100.00 100.00 98.54 97.00 0.00 0.00 PB RCOM CDMA 0.09 0.00 99.14 0.00 0.02 0.07 0.08 99.64 0 0.10 0.03 100.00 100.00 98.55 92.68 100.00 100.00 RCOM GSM 0.08 0.00 99.76 0.06 0.02 0.36 0.06 99.38 0 0.10 0.05 100.00 100.00 99.35 86.76 100.00 100.00 TATA CDMA 0.04 0.05 98.66 0.00 0.16 0.84 2.17 99.68 0 NR NR NR NR NR NR NR NR TATA GSM 0.07 0.14 99.21 0.01 0.11 0.50 0.81 97.25 0 NR NR NR NR NR NR NR NR Uninor 1.13 0.00 99.01 0.12 0.20 0.35 0.53 98.22 0 0.00 0.00 100.00 0.00 95.79 99.78 0.00 0.00 Vodafone 0.06 0.08 99.06 0.09 0.27 0.66 1.38 97.75 0 0.08 0.02 100.00 100.00 100.00 98.19 100.00 100.00 BSNL 0.33 1.70 97.67 1.00 1.53 1.97 5.70 95.93 0 0.00 0.00 100.00 100.00 100.00 77.00 100.00 100.00 Aircel 0.06 0.12 96.81 0.07 0.30 0.70 0.72 96.99 0 0.04 0.06 100.00 100.00 100.00 67.00 100.00 100.00 Airtel 0.10 0.21 99.33 0.22 0.33 1.14 2.23 98.93 0 0.00 0.00 100.00 100.00 100.00 73.19 100.00 100.00 BSNL 1.80 2.00 99.00 0.20 0.80 1.40 3.00 98.50 0 0.10 0.10 100.00 100.00 98.00 91.00 100.00 100.00 RCOM CDMA 0.40 1.23 98.85 0.00 0.05 0.12 0.05 99.62 0 0.10 0.09 100.00 100.00 99.39 94.64 100.00 100.00 RCOM GSM 0.35 0.66 99.72 0.01 0.03 0.36 0.04 99.18 0 0.10 0.10 100.00 100.00 98.23 91.03 100.00 100.00 TATA CDMA 0.02 0.00 98.88 0.00 0.18 0.58 2.63 99.32 0 NR NR NR NR NR NR NR NR RAJ TATA GSM 0.01 0.00 97.96 0.05 0.05 0.84 1.45 97.96 0 NR NR NR NR NR NR NR NR Uninor 1.19 1.03 98.37 0.03 0.06 0.29 2.08 98.46 0 0.00 0.00 100.00 0.00 98.11 99.62 0.00 0.00 Vodafone 0.12 0.76 98.98 0.36 0.26 0.83 1.32 97.51 0 0.09 0.04 100.00 100.00 100.00 95.68 100.00 100.00 Idea 0.11 0.12 98.58 0.34 0.72 1.33 2.51 96.24 0 0.04 0.03 100.00 100.00 99.35 96.40 100.00 100.00 MTS 0.10 0.00 99.20 0.00 0.42 0.53 1.40 98.69 0 0.06 0.00 100.00 100.00 97.00 90.50 100.00 100.00 Videocon 0.64 0.00 99.23 0.40 0.15 0.47 0.00 99.26 0 0.00 0.00 100.00 100.00 100.00 96.00 0.00 0.00 Aircel 1.46 0.75 98.24 0.73 1.32 0.54 1.75 95.30 0 0.02 0.06 97.79 100.00 100.00 83.00 100.00 100.00 Airtel 0.01 0.01 99.83 0.03 0.01 0.14 0.48 99.43 0 0.00 0.00 100.00 100.00 95.00 48.81 100.00 100.00 BSNL 0.47 1.87 98.33 0.10 0.33 1.10 3.97 99.00 0 0.00 0.00 100.00 100.00 100.00 92.00 100.00 100.00 Idea 0.01 0.00 99.63 0.04 0.05 0.39 0.77 98.00 0 0.08 0.01 100.00 100.00 98.76 95.04 100.00 100.00 RCOM CDMA 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0 0.09 0.02 100.00 100.00 97.29 92.76 100.00 100.00 RCOM GSM 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0 0.10 0.06 100.00 100.00 98.50 87.09 100.00 100.00 TN TATA CDMA 0.03 0.00 98.82 0.00 0.19 0.85 1.50 98.95 0 NR NR NR NR NR NR NR NR TATA GSM 0.03 0.06 98.51 0.04 0.05 0.56 0.78 98.06 0 NR NR NR NR NR NR NR NR Uninor 0.03 0.00 99.12 0.36 0.06 1.26 1.82 98.71 1 0.00 0.01 100.00 0.00 95.70 95.31 0.00 0.00 Videocon 0.27 1.28 98.73 0.07 0.03 0.62 1.08 98.22 0 0.00 0.04 100.00 100.00 97.95 91.00 0.00 0.00 Vodafone 0.07 0.29 98.32 0.38 1.00 0.78 2.23 97.43 0 0.02 0.01 100.00 100.00 100.00 94.57 100.00 100.00 MTS 0.10 0.00 99.32 0.00 0.00 0.48 2.03 99.48 0 0.00 0.00 100.00 100.00 100.00 91.10 0.00 0.00

111

Annexure 4.1 (Contd.)

Aircel 0.31 1.86 98.84 0.46 0.95 0.46 2.04 96.69 0 0.05 0.02 100.00 100.00 100.00 20.00 100.00 100.00 Airtel 0.23 0.54 99.56 0.08 0.25 0.95 2.76 98.57 0 0.00 0.00 100.00 100.00 95.00 87.07 100.00 100.00 BSNL 1.05 1.80 97.00 0.73 1.67 1.57 2.73 97.33 0 0.08 0.08 100.00 100.00 97.00 98.00 100.00 100.00 Idea 0.21 0.58 99.93 0.87 1.45 0.95 2.76 96.76 0 0.08 0.01 100.00 100.00 93.56 93.52 100.00 100.00 MTS 0.25 0.00 99.59 0.00 0.00 0.51 0.38 99.99 0 0.00 0.00 100.00 100.00 96.00 95.91 0.00 0.00 RCOM CDMA 0.39 0.99 98.32 0.00 0.15 0.14 0.23 99.55 0 0.10 0.10 100.00 100.00 98.60 88.74 100.00 100.00 UPE RCOM GSM 0.37 0.95 99.19 0.06 0.10 0.60 0.05 98.55 0 0.10 0.10 100.00 100.00 99.22 90.25 100.00 100.00 TATA CDMA 0.06 0.00 98.51 0.00 0.11 0.80 2.71 98.95 0 NR NR NR NR NR NR NR NR TATA GSM 0.04 0.01 97.86 0.17 0.74 1.00 6.00 96.79 0 NR NR NR NR NR NR NR NR Uninor 1.59 1.22 95.53 0.79 1.91 1.53 2.29 95.76 0 0.00 0.05 100.00 0.00 95.35 94.70 0.00 0.00 Vodafone 0.30 1.47 96.71 0.88 1.13 1.18 2.51 96.34 0 0.10 0.04 100.00 100.00 100.00 96.99 100.00 100.00 Videocon 0.52 0.00 98.52 0.10 0.21 0.17 0.00 97.91 0 0.00 0.00 100.00 100.00 100.00 96.00 0.00 0.00 Aircel 0.53 1.75 98.47 0.30 0.68 0.70 2.84 97.36 0 0.15 0.00 100.00 100.00 100.00 37.00 100.00 100.00 Airtel 0.06 0.02 99.50 0.09 0.21 0.41 0.52 99.44 0 0.00 0.00 100.00 100.00 100.00 88.70 100.00 100.00 BSNL 1.10 6.92 97.00 0.93 1.70 2.20 7.68 97.22 0 0.00 0.00 100.00 100.00 100.00 98.00 100.00 100.00 Idea 0.09 0.25 99.76 0.95 1.06 0.95 2.88 99.88 0 0.06 0.00 100.00 100.00 99.13 95.90 100.00 100.00 MTS 0.22 0.00 99.32 0.00 0.00 0.42 1.23 99.57 0 0.00 0.00 100.00 100.00 96.00 95.63 0.00 0.00 RCOM CDMA 0.27 0.43 98.71 0.00 0.13 0.11 0.28 99.65 0 0.09 0.10 100.00 100.00 97.86 94.89 100.00 100.00 UPW RCOM GSM 0.30 0.72 99.49 0.06 0.07 0.49 0.09 98.89 0 0.10 0.10 100.00 100.00 98.90 95.34 100.00 100.00 TATA CDMA 0.03 0.00 98.84 0.00 0.24 0.60 0.72 98.40 0 NR NR NR NR NR NR NR NR TATA GSM 0.06 0.02 98.56 0.10 0.36 0.77 2.55 97.33 0 NR NR NR NR NR NR NR NR Uninor 0.94 1.77 97.41 0.26 1.90 1.17 2.02 95.80 0 0.00 0.18 100.00 0.00 96.44 88.04 0.00 0.00 Vodafone 0.34 1.60 97.50 0.83 1.16 1.12 2.48 96.78 0 0.04 0.01 100.00 100.00 100.00 97.60 100.00 100.00 Videocon 0.31 0.00 98.89 0.13 0.34 0.31 0.00 97.97 0 0.00 0.00 100.00 100.00 100.00 96.00 0.00 0.00 Aircel 1.71 2.77 96.95 0.62 1.02 1.67 5.34 95.45 0 0.00 0.10 100.00 100.00 100.00 60.00 100.00 100.00 Airtel 0.04 0.10 99.60 0.06 0.08 0.50 0.82 99.50 0 0.00 0.00 100.00 100.00 100.00 91.32 100.00 100.00 BSNL 1.95 2.15 97.50 0.63 0.95 1.20 4.42 96.92 0 0.05 0.06 100.00 100.00 100.00 99.12 100.00 100.00 Idea 0.66 0.61 96.74 0.69 1.56 1.18 2.62 97.20 0 0.05 0.01 100.00 100.00 98.40 91.06 100.00 100.00 MTS 0.16 0.41 99.17 0.00 0.31 0.92 2.38 98.86 0 0.00 0.06 100.00 100.00 100.00 90.03 100.00 0.00 RCOM CDMA 0.24 0.46 98.48 0.00 0.08 0.12 0.16 99.51 0 0.10 0.09 100.00 100.00 99.45 95.04 100.00 100.00 WB RTL 0.13 0.38 98.93 0.03 0.25 0.64 0.68 98.75 0 0.10 0.10 100.00 100.00 98.98 92.86 100.00 100.00 TATA CDMA 0.06 0.00 98.47 0.00 0.13 0.79 2.46 99.04 0 NR NR NR NR NR NR NR NR TATA GSM 0.01 0.02 98.78 0.21 0.09 0.72 2.81 98.12 0 NR NR NR NR NR NR NR NR Uninor 1.50 1.59 97.50 0.29 1.86 1.47 1.47 96.74 0 0.00 0.00 100.00 0.00 95.57 96.23 0.00 0.00 Videocon 0.54 0.00 98.80 0.50 0.28 1.26 0.00 98.68 0 0.00 0.00 100.00 100.00 100.00 96.00 0.00 0.00 Vodafone 0.06 0.33 96.68 1.12 1.54 1.15 2.61 95.24 0 0.01 0.01 100.00 100.00 100.00 94.52 100.00 100.00

Note: RCOM GSM * CH included in TN for customer related parameters and TN included in CH in network related parameters. TATA GSM* HP=Data pertains for the month of June 2012 for the network related parameters only NR = Not Reported

112

Annexure 4.2: Performance of QoS Parameters for Basic (Wire-line) Service

POI Response time to Termination / closure of Fault Repair Metering and Billing the customer for service

Assistance

paid

RentRebate

7days

benchmark complaints

Meteringand

within3 days within5 days

Sl. No. Sl.

Resolutionof

adjustmentto

credit/ waiver/

faults/100Subs./month)

Answerto Seizure Ratio answeredby the

nextworking day

Periodof applying

Faultsincidences (No. of

%age requestsfor

operators(voice to

Percentageof calls

% of % faults repaired of % faults repaired

Meteringand billing

credibility- pre paid

Call CompletionRate (CCR) Accessibility of call

POIs not POIs meeting the

MeanTime to Repair (MTTR)

centre/ customercare

% of % faults repaired by

Billingcredibility- post

depositsafter closures

billing/charging/validity

servicecomplied within

thedate of resolution of

Pointof Interconnection Timetaken for refund of

Termination/ Closure of

(POI)Congestion (No. of

voice)within 60 seconds customer’saccount from

Name of Name Area Service Benchmarks Name of Name Provider Service By next For For rural 1 week of 100% 100% working urban and hilly resolution 100% within ≤5 ≤ 8 Hrs ≥ 55% ≥ 75 % ≤ 0.5% ≤ 0.1% ≤ 0.1% within 4 ≥ 95% ≥ 90% within 7 day: ≥ areas: areas: of 60 days weeks days 90% ≥ 100% ≥ 100% complaint 1 A&N BSNL 2.24 89.78% 90.49% 98.33% 6.41 67.85% NA 100.00% NR NA NR 100.00% 100.00% 95.00% 97.79% 100.00%

2 Bharti 1.89 94.99% 100.00% NA 3.07 93.95% NA 0.00% 0.03% NA 100.00% 100.00% 100.00% 94.67% 99.94% 100.00%

3 BSNL 3.42 95.02% 99.19% 99.98% 7.47 70.59% NA 100.00% NR NA NR 100.00% 95.29% 91.00% 100.00% 100.00% AP 4 RCOM 0.00 100.00% 100.00% NA NR NR 86.28% 0.00% 0.01% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

5 TTSL 3.34 92.75% 96.64% 97.29% 4.61 93.88% NA 0.00% 0.06% NA 100.00% 100.00% 99.50% 95.92% 100.00% 100.00%

6 BSNL 3.84 96.57% 99.90% 100.00% 3.43 70.27% NA 100.00% NR NA NR 100.00% 97.01% 97.33% 100.00% 100.00% AS 7 TTSL 0.49 100.00% 100.00% 100.00% 1.71 86.86% NA 0.00% 0.04% NA 100.00% NA 98.88% 94.68% NA 0.00%

8 BSNL 3.41 95.55% 98.21% 99.97% 6.67 72.14% NA 100.00% NR NA NR 100.00% 95.67% 96.67% 95.27% 100.00% No No 9 BR RCOM Faults NA 100.00% NA NR NR 96.69% 0.00% NIL NA NA 100.00% 96.00% 90.27% Request 100.00% Register Received ed 10 TTSL 1.57 96.84% 97.89% 97.89% 3.86 83.78% NA 0.00% 0.02% NA 100.00% NA 99.40% 95.84% 100.00% 0.00%

11 BSNL 2.79 97.90% 98.55% 99.37% 7.00 84.14% NA 100.00% NR NA NR 100.00% 95.97% 96.67% 100.00% 100.00%

12 CH RCOM 0.00 100.00% 100.00% NA NR NR 86.56% 0.00% 0.03% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

13 TTSL 0.22 97.35% 100.00% 100.00% 6.55 99.04% NA 0.00% 0.04% NA 100.00% 100.00% 99.32% 96.15% 100.00% 100.00% CHATTI 14 BSNL 4.43 96.88% 99.08% 100.00% 5.86 69.29% NA 100.00% NR NA NR 100.00% 94.92% 55.00% 100.00% 100.00% SGARH 15 Bharti 1.58 96.18% 100.00% NA 4.83 93.59% NA 0.00% 0.02% NA 100.00% 100.00% 98.48% 95.35% 99.95% 100.00%

16 MTNL 7.28 86.63% 95.18% NA 136670 7.02 55.43% NR 0.00% 0.02% NR 92.26% * 99.71% 98.78% 92.82% 100.00% DL 17 RCOM 0.00 100.00% 100.00% NA NR NR 92.80% 0.00% 0.04% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

18 TTSL 0.22 91.91% 97.11% 100.00% 4.91 99.00% NA 0.00% 0.04% NA 100.00% 100.00% 99.65% 96.44% 100.00% 0.00%

113

Annexure 4.2 (Contd.)

19 Bharti 1.13 99.20% 100.00% NA 2.77 91.25% NA 0.00% 0.02% NA 100.00% 100.00% 99.97% 92.49% 99.89% 100.00%

20 BSNL 4.94 93.77% 98.78% 99.87% 5.40 68.35% NA 100.00% NR NA NR 100.00% 100.00% 81.84% 100.00% 100.00% GJ 21 RCOM 0.01 100.00% 100.00% NA NR NR 85.31% 0.00% 0.03% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

22 TTSL 1.51 94.83% 99.33% 99.66% 5.45 59.52% NA 0.00% 0.06% NA 100.00% 100.00% 99.45% 96.34% 100.00% 100.00%

23 BSNL 5.91 92.38% 97.05% 99.33% 6.84 69.85% NA 100.00% NR NA NR 100.00% 93.49% 84.33% 99.65% 100.00% No No 24 HP RCOM Faults NA 100.00% NA NR NR 80.25% 0.00% NIL NA NA 100.00% 96.00% 90.27% Request 100.00% Register Received ed Not Not Not 25 TTSL 0.13 0.00% 0.00% 50.00% 46.75 0.06% NA 100.00% NA 99.35% 94.79% NA 0.00% launched launched launched 26 Bharti 1.76 99.23% 100.00% NA 3.73 94.74% NA 0.00% 0.01% NA 100.00% 100.00% 98.65% 96.65% 99.70% 100.00%

27 BSNL 4.55 98.31% 100.00% 100.00% 6.44 78.13% NA 100.00% NR NA NR 100.00% 93.64% 90.00% 100.00% 100.00% HR No No 28 RCOM Faults NA 100.00% NA NR NR 84.53% 0.00% NIL NA NA 100.00% 96.00% 90.27% Request 100.00% Register Received ed 29 TTSL 0.07 86.67% 86.67% 86.67% 3.85 99.94% NA 0.00% 0.02% NA 100.00% NA 99.26% 95.45% 100.00% 0.00%

30 BSNL 5.67 82.68% 89.87% 98.18% 6.82 68.27% NA 100.00% NR NA NR 100.00% 93.38% 94.67% 95.32% 100.00% J&K 31 TTSL 0.00 NA NA NA 0.00 99.20% NA 0.00% 0.00% NA NA NA 99.80% 95.68% NA 0.00%

32 JHAR BSNL 2.98 96.02% 99.11% 100.00% 6.28 72.19% NA 100.00% NR NA NR 100.00% 96.34% 95.33% 100.00% 100.00%

33 Bharti 2.08 98.69% 100.00% NA 4.47 98.58% NA 0.00% 0.01% NA 100.00% 100.00% 99.45% 94.73% 99.95% 100.00%

34 BSNL 9.46 46.17% 51.04% 0.00% 8.67 59.51% NA 100.00% NR NA NR 100.00% 97.23% 97.67% 33.69% 100.00% KOL 35 RCOM 0.01 100.00% 100.00% NA NR NR 87.21% 0.00% 0.06% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

36 TTSL 0.85 95.40% 100.00% 100.00% 4.72 94.36% NA 0.00% 0.07% NA 100.00% 100.00% 99.53% 95.54% 100.00% 100.00%

37 Bharti 1.26 96.59% 100.00% NA 2.69 93.59% NA 0.00% 0.02% NA 100.00% 100.00% 100.00% 96.83% 100.00% 100.00%

38 BSNL 6.98 73.51% 89.34% 89.31% 15.68 73.03% NA 100.00% NR NA NR 100.00% 95.85% 97.67% 90.31% 100.00% KR 39 RCOM 0.01 100.00% 100.00% NA NR NR 82.30% 0.00% 0.02% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

40 TTSL 0.09 75.00% 75.00% 75.00% 22.88 98.47% NA 0.00% 0.01% NA 100.00% 100.00% 99.54% 96.21% 100.00% 0.00%

114

Annexure 4.2 (Contd.)

41 Bharti 2.50 92.97% 100.00% NA 3.40 93.71% NA 0.00% 0.08% NA 100.00% 100.00% 100.00% 93.00% 99.70% 100.00%

42 BSNL 4.09 94.14% 97.44% 93.64% 6.70 71.25% NA 100.00% NR NA NR 100.00% 97.00% 97.73% 100.00% 100.00% KTK 43 RCOM 0.00 100.00% 100.00% NA NR NR 82.94% 0.00% 0.02% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

44 TTSL 0.43 96.66% 99.02% 99.61% 3.66 84.05% NA 0.00% 0.03% NA 100.00% 100.00% 99.46% 95.52% 100.00% 0.00%

45 Bharti 1.05 98.10% 100.00% NA 2.69 92.19% NA 0.00% 0.01% NA 100.00% 100.00% 100.00% 92.48% 99.90% 100.00%

46 BSNL 6.35 74.39% 86.90% 98.41% 7.93 56.02% NA 100.00% NR NA NR 100.00% 95.20% 90.00% 98.87% 100.00% MH 47 RCOM 0.00 100.00% 100.00% NA NR NR 87.23% 0.00% 0.03% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

48 TTSL 0.55 98.19% 100.00% 100.00% 4.18 98.27% NA 0.00% 0.04% NA 100.00% 100.00% 99.45% 96.06% 100.00% 100.00%

49 Bharti 4.79 97.14% 100.00% NA 3.29 87.54% NA 0.00% 0.08% NA 100.00% 100.00% 98.56% 93.18% 99.96% 100.00%

50 BSNL 3.22 96.96% 100.00% 100.00% 3.51 71.67% NA 100.00% NR NA NR 100.00% 96.50% 92.33% 100.00% 100.00% MP 51 RCOM 0.01 100.00% 100.00% NA NR NR 88.46% 0.00% 0.05% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

52 TTSL 0.33 100.00% 100.00% 100.00% 4.89 100.00% NA 0.00% 0.00% NA NA 100.00% 99.06% 95.63% 100.00% 0.00%

53 Bharti 0.77 96.12% 100.00% NA 3.94 93.90% NA 0.00% 0.01% NA 100.00% 100.00% 99.97% 91.70% 99.96% 100.00%

54 MUM MTNL 0.06 90.83% 96.63% NA 14.11 57.23% NR 0.28% 0.03% NA 100.00% 100.00% 96.54% 96.54% 95.30% 100.00%

55 RCOM 0.00 100.00% 100.00% NA NR NR 82.19% 0.00% 0.04% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

56 NE TTSL 0.00 NA NA NA 0.00 78.43% NA 0.00% 0.00% NA NA NA 100.00% 95.08% NA 0.00%

57 NE-I BSNL 4.32 94.64% 100.00% 100.00% 7.31 65.45% NA 100.00% NR NA NR 100.00% 96.73% 95.00% 86.06% 100.00%

58 NE-II BSNL 3.35 96.20% 100.00% 100.00% 6.67 60.92% NA 100.00% NR NA NR 100.00% 95.66% 98.33% 100.00% 100.00%

59 BSNL 4.78 95.67% 100.00% 100.00% 6.13 63.91% NA 100.00% NR NA NR 100.00% 96.43% 79.33% 97.84% 100.00%

60 OR RCOM No NA 100.00% NA NR NR 88.36% 0.00% NIL NA NA 100.00% 96.00% 90.27% No 100.00% Faults Request 61 TTSL 1.83 98.94% 100% 100% 1.41 99.98% NA 0.0% 0.02% NA 100.00% NA 99.57% 96.57% NA 0.00%

62 Bharti 2.05 97.76% 100.00% NA 4.59 94.59% NA 0.00% 0.01% NA 100.00% 100.00% 98.65% 94.86% 99.93% 100.00%

63 BSNL 3.67 97.39% 99.82% 99.91% 5.49 70.34% NA 100.00% NR NA NR 100.00% 95.28% 90.33% 100.00% 100.00%

64 PB HFCL 4.29 93.64% 99.93% 0.00% 7.97 55.84% NA 0.00% 0.02% NA 100.00% 100.00% 100.00% 94.00% 100.00% 100.00%

65 RCOM 0.00 100.00% 100.00% NA NR NR 93.41% 0.00% 0.03% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

66 TTSL 0.34 91.84% 91.84% 100.00% 9.25 81.61% NA 0.00% 0.03% NA 100.00% 100.00% 99.36% 95.99% 100.00% 0.00%

115

Annexure 4.2 (Contd.)

67 Bharti 1.53 96.90% 100.00% NA 3.66 90.60% NA 0.00% 0.01% NA 100.00% 100.00% 99.45% 94.55% 99.90% 100.00%

68 BSNL 4.39 96.32% 99.55% 99.98% 5.94 48.24% NA 100.00% NR NA NR 100.00% 94.44% 78.67% 100.00% 100.00%

69 RJ RCOM 0.00 100.00% 100.00% NA NR NR 91.58% 0.00% 0.03% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

70 Sistem 2.34 99.00% 100.00% 100.00% 5.00 96.47% NA NIL 0.04% NA 100.00% 100.00% 99.00% 99.00% 100.00% 100.00% a 71 TTSL 0.00 NA NA NA 0.00 100.00% NA 0.00% 0.02% NA 100.00% 100.00% 99.38% 95.76% 100.00% 0.00%

72 ROM TTSL 0.40 95.40% 99.31% 99.88% 5.67 97.59% NA 0.00% 0.03% NA 100.00% 100.00% 99.42% 95.69% 100.00% 100.00%

73 Bharti 2.83 94.86% 100.00% NA 3.56 93.10% NA 0.00% 0.05% NA 100.00% 100.00% 99.96% 96.20% 99.96% 100.00%

74 BSNL 2.89 97.21% 96.51% 99.29% 4.88 81.95% NA 100.00% NR NA NR 100.00% 95.63% 97.67% 100.00% 100.00% TN 75 RCOM 0.01 100.00% 100.00% NA NR NR 88.49% 0.00% 0.03% NA NA 100.00% 96.00% 90.27% 100.00% 100.00% Not Not Not 76 TTSL 0.39 48.15% 48.15% 62.96% 30.28 0.01% NA 100.00% 100.00% 99.32% 96.15% NA 0.00% launched launched launched 77 Bharti 1.91 98.68% 100.00% NA 4.18 92.90% NA 0.00% 0.02% NA 100.00% 100.00% 100.00% 94.83% 100.00% 100.00%

78 BSNL 3.54 93.38% 99.47% 99.79% 5.87 74.75% NA 100.00% NR NA NR 100.00% 92.67% 85.00% 100.00% 100.00% UPE 79 RCOM 0.01 100.00% 100.00% NA NR NR 94.03% 0.00% 0.05% NA NA 100.00% 96.00% 90.27% 100.00% 100.00%

80 TTSL 0.70 94.55% 94.55% 96.36% 6.82 99.36% NA 0.00% 0.00% NA NA 100.00% 99.60% 95.62% NA 0.00%

81 Bharti 2.34 95.25% 100.00% NA 5.41 96.39% NA 0.00% 0.02% NA 100.00% 100.00% 100.00% 94.75% 100.00% 100.00%

82 BSNL 4.52 96.46% 99.50% 99.93% 5.87 74.89% NA 100.00% NR NA NR 100.00% 96.99% 94.67% 100.00% 100.00% UPW No No 83 RCOM Faults NA 100.00% NA NR NR 90.56% 0.00% NIL NA NA 100.00% 96.00% 90.27% Request 100.00% Register Received ed 84 TTSL 0.00 NA NA NA 0.00 100.00% NA 0.00% 0.00% NA NA 100.00% 99.70% 95.52% 100.00% 0.00%

85 UTT BSNL 5.38 90.01% 97.97% 99.98% 4.80 67.07% NA 100.00% NR NA NR 100.00% 94.40% 90.67% 99.53% 100.00%

86 BSNL 5.17 93.98% 93.19% 98.07% 8.54 63.88% NA 100.00% NR NA NR 100.00% 95.72% 91.00% 78.67% 100.00% No No Faults 87 WB RCOM NA 100.00% NA NR NR 81.90% 0.00% NIL NA NA 100.00% 96.00% 90.27% Request 100.00% Register Received ed Not Not Not 88 TTSL 0.00 NA NA NA 0.00 0.00% NA NA NA 99.70% 97.29% NA 0.00% Lunched Lunched Lunched

Benchmark not met NR - Data Not Reported NA - Not Applicable

116

Annexure 4.3: Quality of Service Performance of Broadband Service Providers

Performance Monitoring Report on Quality of Service of Broadband Service Providers for Quarter Ending June, 2012

Service Response Time to the Faults Repair Billing Performance Bandwidth utilisation/throughput Packet Loss Network latency (for wired broadband access) Provisioning Customer for assistance

No. of No. of Intra Upstream network % User reference links for %age of %age of cases links International point at ISP User reference %age of calls %age of calls International Broadband Packet loss User reference Sl. No. Service Operators connections % of faults %age of billing to whom refund having bandwidth Service Gateway node point at ISP % of faults answered by answered by connectivity Connection (for wired point at provided within repaired by Rent %age of bills complaints of deposits is Bandwidth utilization availability to Gateway node to repaired within 3 operator (Voice operator (Voice having Speed available broadband POP/ISP 15 days of next working Rebate disputed resolved made within 60 utilisation during peak /uptime (for all International International working day to voice) to voice) within bandwidth (download) from access) in Gateway node registration of day (>90%) within 4 weeks days of >90% hours (TCBH) users) in %age nearest NAP nearest NAP port within 60 sec 90 sec utilisation ISP node to user %age to IGSP/NIXI demand closures during (Enclose port abroad abroad (satellite) >90% during peak hours MRTG) <90% (terrestrial) peak hours (TCBH) (TCBH)

100% within 100% >90% >99% in nos. <2% 100% >60% >80% 0 0 <90% >80% >98% <1% <120 ms <350 ms <800 ms 60 days 1 BSNL 1.1 Andhra Pradesh 100.00% 96.40% 99.70% 109 0.00% 100.00% 100.00% 87.30% 94.80% 93.60% 99.90% 1.2 Assam 99.70% 92.20% 99.10% 0 0.00% 100.00% 100.00% 86.70% 89.80% 97.10% 99.30% 1.3 Bihar 100.00% 94.20% 99.30% 0 0.00% 100.00% 100.00% 100.00% 100.00% 87.80% 99.90% 1.4 Chhattisgarh 100.00% 93.60% 99.80% 216 0.00% 100.00% 100.00% 80.30% 89.80% 92.50% 99.60% 1.5 Chennai 100.00% 94.40% 100.00% 0 0.00% 100.00% 100.00% 97.20% 100.00% 89.70% 99.50% 1.6 Gujrat 100.00% 94.60% 99.40% 5 0.00% 100.00% 100.00% 81.80% 90.60% 90.20% 99.70% 1.7 Haryana 100.00% 95.30% 100.00% 149 0.00% 100.00% 100.00% 84.40% 93.10% 92.80% 99.40% 1.8 Himachal Pradesh 100.00% 92.60% 100.00% 522 0.00% 100.00% 100.00% 83.40% 92.50% 86.10% 99.20% 1.9 Jammu & Kashmir 100.00% 94.20% 98.80% 0 0.00% 100.00% 100.00% 73.40% 83.30% 89.80% 99.20% 1.10 Jharkhand 100.00% 95.40% 100.00% 0 0.00% 100.00% 100.00% 81.70% 92.10% 92.90% 99.60% 1.11 Karnataka 99.98% 95.10% 99.70% 578 0.00% 99.98% 99.90% 87.30% 94.60% 93.30% 99.90% 1.12 Kerala 96.60% 70.50% 85.90% 0 0.00% 99.50% 100.00% 77.60% 88.30% 87.60% 99.80% 1.13 Kolkata 100.00% 94.10% 99.80% 0 0.00% 100.00% 100.00% 61.70% 81.70% 83.30% 99.80% 0 0 81.40% 0.60% 37.3 263.3 0 1.14 Maharashtra 100.00% 96.80% 100.00% 11671 0.00% 100.00% 100.00% 89.30% 95.30% 96.20% 99.60% 1.15 Madhya Pradesh 100.00% 94.70% 100.00% 12 0.00% 100.00% 100.00% 87.20% 94.50% 92.10% 99.90% 1.16 North East I 100.00% 91.70% 100.00% 65 0.00% 100.00% 100.00% 74.80% 87.60% 89.60% 99.20% 1.17 North East II 100.00% 93.50% 100.00% 0 0.00% 100.00% 100.00% 93.80% 97.60% 92.70% 99.30% 1.18 Orissa 100.00% 94.60% 100.00% 33 0.00% 100.00% 100.00% 86.90% 96.60% 93.20% 99.60% 1.19 Punjab 100.00% 95.50% 99.60% 301 0.00% 100.00% 100.00% 80.40% 91.80% 89.40% 99.80% 1.20 Rajasthan 100.00% 97.30% 100.00% 1 0.00% 100.00% 100.00% 87.30% 94.90% 90.20% 99.30% 1.21 Tamil Nadu 100.00% 94.00% 99.90% 0 0.00% 100.00% 100.00% 92.20% 96.70% 95.40% 99.90% 1.22 Uttaranchal 100.00% 86.20% 100.00% 0 0.00% 100.00% 100.00% 91.20% 97.20% 94.90% 99.40% 1.23 UP East 100.00% 91.50% 99.50% 195 0.00% 100.00% 100.00% 85.10% 93.10% 93.90% 99.60% 1.24 UP West 100.00% 94.30% 99.40% 32 0.00% 100.00% 100.00% 75.20% 85.40% 92.10% 99.70% 1.25 West Bengal 86.90% 85.80% 95.50% 95 0.00% 100.00% 100.00% 85.10% 94.80% 91.40% 99.10% 1.26 A&N 92.60% 89.50% 98.30% 0 0.00% 100.00% 100.00% 96.00% 100.00% 28.30% 100.00% 2 MTNL 2.1 Delhi 94.85% 81.31% 95.30% 8420 0.09% 98.57% 100.00% 99.07% 99.65% 0 0.67 81.97% 95.00% 99.80% C/DNF C/DNF C/DNF NA 2.2 Mumbai 83.12% 83.83% 93.01% 17315 0.008% 100.00% NA 61.96% 65.01% 0 0 87.28% 80.00% 98.00% 1.00% 70 350 NA

117

Annexure 4.3 (Contd.)

3 Bharti Airtel Ltd. 3.1 Andhra Pradesh 100.00% 90.79% 99.85% 3 0.04% 100.00% 100.00% 93.00% 95.00% 0 0 0.54% 102.05% 99.99% 0.00% 56 264 NA 3.2 Delhi 100.00% 95.80% 99.34% 238 0.03% 100.00% 100.00% 96.00% 99.00% 0 0 0.69% 100.00% 99.97% 0.00% 32 3.2 NA 3.3 Gujarat 100.00% 99.26% 99.93% 3 0.02% 100.00% 100.00% 89.00% 94.00% 0 NA NA 99.52% 99.98% 0.11% 34 55.93 NA 3.4 Haryana 100.00% 98.27% 99.78% 1 0.02% 100.00% 100.00% 97.00% 99.00% 0 NA NA 100.00% 100.00% 0.00% 33 3.33 NA 3.5 Karnataka 100.00% 92.49% 100.00% 0 0.11% 100.00% 100.00% 89.00% 93.00% 0 0 0.63% 98.88% 99.97% 0.00% 66 270 NA 3.6 Kerala 100.00% 96.02% 100.00% 0 0.02% 100.00% 100.00% 95.00% 97.00% 0 NA NA 119.14% 100.00% 0.00% 95 307.33 NA 3.7 Kolkata 100.00% 98.99% 99.81% 4 0.03% 100.00% 100.00% 96.00% 99.00% 0 0 0.66% 100.00% 99.99% 0.00% 26 4.67 NA 3.8 Madhya Pradesh & CG 100.00% 99.36% 99.94% 18 0.04% 100.00% 100.00% 91.00% 95.00% 0 0 0.41% 98.67% 99.94% 0.06% 65 83.87 NA 3.9 Maharashtra 100.00% 98.95% 99.79% 10 0.05% 100.00% 100.00% 90.00% 93.00% 0 NA NA 100.00% 99.95% 0.02% 41 56.93 NA 3.10 Mumbai 100.00% 97.98% 99.63% 40 0.02% 100.00% 100.00% 91.00% 95.00% 0 0 0.54% 100.00% 99.90% 0.00% 35 59.7 NA 3.11 Punjab 100.00% 98.82% 99.84% 6 0.02% 100.00% 100.00% 96.00% 99.00% 0 0 0.57% 100.00% 100.00% 0.00% 26 6.67 NA 3.12 Rajasthan 100.00% 99.32% 99.96% 1 0.03% 100.00% 100.00% 96.00% 98.00% 0 NA NA 100.00% 99.99% 0.00% 36 58.67 NA 3.13 Tamilnadu 100.00% 92.90% 100.00% 0 0.07% 100.00% 100.00% 97.00% 99.00% 0 0 0.60% 104.00% 99.96% 0.00% 79 285.33 NA 3.14 UP - East 100.00% 98.83% 100.00% 0 0.03% 100.00% 100.00% 97.00% 99.00% 0 NA NA 100.00% 100.00% 0.00% 14 3.33 NA 3.15 UP - West 100.00% 97.10% 99.77% 2 0.02% 100.00% 100.00% 96.00% 99.00% 0 NA NA 100.00% 99.98% 0.00% 32 3.33 NA 4 Hathway 4.1 Andhra Pradesh 100.00% 97.00% 99.00% 177 1.89% 100.00% 100.00% 89.00% 95.00% 0 0 87.00% 85.00% 99.68% 0.98% 110 320 NA 4.2 Delhi 100.00% 90.00% 99.00% 91 1.64% 100.00% 100.00% 94.00% 95.00% NR 0 73.00% 85.00% 97.00% 1.00% 10 310 NA 4.3 Gujarat 100.00% 95.00% 99.27% 0 0.00% DNF DNF 82.00% 96.00% 0 0 88.00% 85.00% 99.00% 0.98% 110 350 NA 4.4 Haryana 100.00% 100.00% 100.00% 0 0.00% NA NA DNF DNF 0 DNF NA 85.00% 100.00% 0.99% 10 310 NA 4.5 Karnataka 100.00% 91.00% 99.00% 448 1.94% 100.00% 100.00% 83.00% 87.00% 0 0 87.00% 85.00% 100.00% 0.98% 110 350 NA 4.6 Maharashtra 100.00% 93.00% 99.00% 1881 0.92% 100.00% 100.00% 90.00% 93.00% 0 0 88.00% 85.00% 99.00% 0.98% 105 300 NA 4.7 Punjab 100.00% 98.00% 99.00% 21 1.94% 100.00% 100.00% 99.00% NA NR 0 76.00% 85.00% 99.40% 0.98% 10 310 NA 4.8 Goa 100.00% 93.00% 99.00% 0 0.00% NA DNF 90.00% 96.00% 0 0 87.00% 85.00% 96.00% 0.98% 105 250 NA 4.9 Uttar Pradesh 100.00% 96.00% 98.00% 2 1.02% 100.00% 100.00% DNF DNF NR NA 78.00% 85.00% 99.00% 0.98% 24 290 NA 4.10 Chhatisgarh 100.00% 96.00% 100.00% 0 1.73% 100.00% 100.00% 67.00% NA 0 0 73.00% 85.00% 100.00% 0.98% 30 310 NA 5 SIFY All India 97.10% 61.79% 29.39% 1109 NA NA NA 90.68% 94.14% 0 0 83.00% NA 100.00% 0.00% 51 275 NA Quadrant Televentures 6 Ltd.(Formerly HFCL Infotel Ltd.) Punjab 99.89% 95.37% 100.00% Nil 0.01% 100.00% 100.00% 82.00% 87.00% Nil Nil 82.00% 100.00% 99.88% 0.00% 60 280 NA Tata Teleservices 7 (Maharashtra) Ltd.

Maharashtra & Goa 96.00% 90.55% 100.00% 0 0.27% 100.00% 100.00% 85.44% 91.40% NR NR 0.00% 86.95% 99.76% 0.00% 33 194 NA

8 Beam Cables

Hyderabad 100.00% 81.33% 90.00% 1026 2.00% 100.00% NA 67.20% 75.33% 0 0 92.40% 80.00% 98.00% 1.00% 100 300 NA

118

Annexure 4.3 (Contd.)

9 Alliance Broadband Kolkata 100.00% 99.00% 100.00% 0 1.13% 100.00% NA 98.00% 99.00% 7 0 NR DNF 99.00% 1.00% NA NA NA Broadband Pacenet 10 India Private Ltd.

10.1 Mumbai 100.00% 91.00% 100.00% 11 0.00% 100.00% NA 75.00% 88.00% 0 0 79.00% DNF 99.00% 1.00% 50 280 NA 10.2 Mumbai-Pune 100.00% 93.00% 100.00% 10 NR 100.00% NA 73.00% 92.00% 0 0 79.00% DNF 99.00% 1.00% 50 280 NA 10.3 All India 100.00% 90.00% 99.50% 12 0.00% NA NA 77.00% 92.00% 0 0 76.00% DNF 99.00% 1.00% 75 310 NA 10.4 Madhya Pradesh 100.00% 92.00% 100.00% 0 0.00% 100.00% NA 72.00% 92.00% 0 0 69.00% DNF 99.00% 1.00% 50 280 NA 10.5 Gujarat 100.00% 91.00% 100.00% 0 0.00% 100.00% NA 79.00% 95.00% 0 0 82.00% DNF 99.00% 1.00% 50 280 NA 10.6 Rajasthan 100.00% 92.00% 100.00% 0 0.00% NA NA 86.00% 93.00% 0 0 75.00% DNF 99.00% 1.00% 50 280 NA 10.7 Andhra Pradesh 100.00% 90.00% 100.00% 0 2.00% 100.00% NA 81.00% 85.00% 0 0 51.29% DNF 99.00% 1.00% 50 280 NA Tikona Digital 11 Networks All India 92.23% 94.91% 99.48% 639 1.55% 100.00% 100.00% 18.53% 23.66% 0 0 77.44% 99.00% 98.90% NA NA NA NA Asianet Satellite 12 Communications Ltd.

Kerala 100.00% 90.86% 99.55% NR 1.70% 100.00% 100.00% NR NR 0 0 68.03% 90.00% 99.46% 1.00% 50 270 NA Zylog 13 Systems(India)Ltd. 13.1 All Circles 100.00% 92.00% 99.00% 282 NR 100.00% 100.00% NR 100.00% NR 0 79.00% 90.00% 99.56% NA 44 300 NA 13.2 ROTN 100.00% 93.00% 99.00% 75 NR 100.00% 100.00% NR 100.00% 0 0 85.00% 90.00% 99.72% NA 44 300 NA 13.3 Chennai 100.00% 89.00% 99.00% 61 NR 100.00% 100.00% NR 100.00% 0 0 85.00% 90.00% 99.53% NA 44 300 NA 13.4 Andhra Pradesh 100.00% 95.00% 99.00% 67 NR 100.00% 100.00% NR 100.00% 0 0 87.00% 90.00% 99.57% NA 44 300 NA 13.5 Karnataka 100.00% 90.00% 99.00% 33 NR 100.00% 100.00% NR 100.00% 0 0 85.00% 90.00% 99.77% NA 44 300 NA 13.6 Punjab 100.00% 92.00% 99.00% 29 NR 100.00% 100.00% NR 100.00% 0 0 88.00% 90.00% 99.53% NA 44 300 NA 13.7 Gujarat 100.00% 96.00% 99.00% 4 NR 100.00% 100.00% NR 100.00% 0 0 82.00% 90.00% 99.69% NA 44 300 NA 13.8 Rajasthan 100.00% 94.00% 99.00% 10 NR 100.00% 100.00% NR 100.00% 0 0 91.00% 90.00% 99.53% NA 44 300 NA 13.9 Haryana 100.00% 94.00% 99.00% 3 NR 100.00% 100.00% NR 100.00% 0 0 91.00% 90.00% 99.77% NA 44 300 NA 13.10 Goa 100.00% 100.00% 100.00% DNF NR 100.00% 100.00% NR 100.00% 0 0 54.00% 90.00% 99.67% NA 44 300 NA Induslnd Media & Communications Ltd. 14 (Broadband Division)

All India 100.00% 97.00% 99.00% 12 0.00% 100.00% DNF 100.00% 100.00% 0 0 74.00% 80.00% 96.00% 1.00% 45 260 NA Rajesh Multichannel 15 Pvt. Ltd.

Mumbai 100.00% 98.00% NR Nil Nil 100.00% Nil 92.00% 87.00% 2 NR 86.00% NR 99.00% NR NR NR NR Chandranet Pvt. Ltd. 16 Gujarat NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Gujarat Telelink Pvt. 17 Ltd. Gujarat NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR

119

Annexure 4.3 (Contd.)

Syscon Infoway Pvt 18 Ltd. Mumbai 100.00% 98.00% 100.00% 0 0.00% 100.00% 100.00% 96.00% 92.00% 0 0 83.00% 99.00% 99.00% 0.00% 10 250 NR 19 D-Vois Broadband All India 100.00% 98.29% 99.36% NR 0.26% 100.00% NR 97.00% 97.00% 0 0 0.00% 90.00% 99.99% 0.10% C/DNF C/DNF C/DNF Wish Net Private Ltd 20

Kolkata & West Bengal 100.00% 98.92% 100.00% 0 0.07% 100.00% NA 81.00% 97.67% 0 0 74.42% DNF 99.00% 1.00% NA NA NA

Tata 21 Communications

21.1 Andhra Pradesh 100.00% 97.00% 100.00% 0.00% 100.00% 100.00% 98.00% 21.2 Assam 100.00% 98.00% 100.00% NA NA NA 100.00% 21.3 Delhi & NCR 97.00% 96.00% 99.00% 0.00% 100.00% 100.00% 99.00% Gujarat & Daman & 21.4 Du 100.00% 97.00% 100.00% 0.00% 100.00% 100.00% 98.00% 21.5 Haryana 74.00% 97.00% 99.00% NA NA NA 100.00% 21.6 Himachal Pradesh NR 100.00% 100.00% NA NA NA 100.00% 21.7 Jammu & Kashmir 83.00% 100.00% 100.00% NA NA NA 100.00% 21.8 Karnataka 100.00% 95.00% 99.00% 0.00% 100.00% 100.00% 99.00% Kerala & Lakshadweep 21.9 100.00% 90.00% 97.00% 0.00% 100.00% 100.00% 98.00%

Madhya Pradesh & 21.10 Chhattisgarh 100.00% 94.00% 100.00% 0.00% 100.00% NA 98.00% 1272 75.66% 80.53% DNF 0 41.73% 93.04% 0.39% 50 245 NA 21.11 Maharashtra & Goa 100.00% 96.00% 99.00% 0.00% 100.00% 100.00% 99.00% 21.12 Mumbai 100.00% 90.00% 97.00% 0.00% 100.00% 100.00% 99.00% 21.13 North Eastern NR 95.00% 100.00% NA NA NA 100.00% 21.14 Orissa NR 96.00% 100.00% NA NA NA 100.00% 21.15 Punjab 92.00% 98.00% 100.00% 0.00% 100.00% 100.00% 100.00% 21.16 Rajasthan 98.00% 97.00% 99.00% 0.00% 100.00% 100.00% 100.00% Tamil Nadu & 21.17 Pondicherry 100.00% 92.00% 98.00% 0.00% 100.00% 100.00% 93.00% 21.18 Uttar Pradesh - East 85.00% 98.00% 99.00% NA NA NA 98.00% 21.19 Uttar Pradesh -West 100.00% 98.00% 100.00% NA NA NA 100.00% 21.20 West Bengal NR NA NA NA NA NA 100.00% 21.21 Kolkata 100.00% 95.00% 99.00% 0.00% 100.00% 100.00% 99.00% 21.22 Bihar & Jharkhand 100.00% 91.00% 97.00% NA NA NA 100.00% Ortel 22 Communications Orissa 100.00% 91.00% 100.00% NA NA NA NA 100.00% 100.00% 0 0 78.00% 92.66% 98.40% 0.00% 59 159 NA

Reliance 23 Communications All India 100.00% 100.00% 100.00% NA 0.14% DNF 100.00% 89.00% 93.00% 0 0 53.68% 90.00% 99.64% 0.30% DNF DNF DNF

120

Annexure 4.3 (Contd.)

You Broadband 24

24.1 All India 100.00% 89.70% 98.09% 1810 1.84% 100.00% 100.00% 83.06% 87.94% NA 0 74.85% 85.57% 98.96% 0.00% 12 258 NA 24.2 Maharashtra 100.00% 90.37% 98.01% 395 0.62% 100.00% 100.00% 80.67% 86.33% NA 0 76.30% 85.86% 98.85% 0.00% 18 265 NA 24.3 Gujarat 100.00% 90.00% 98.00% 835 0.52% 100.00% 100.00% 81.33% 86.33% NA 0 73.08% 86.14% 98.99% 0.00% 12 252 NA 24.4 Karnataka 100.00% 83.78% 96.88% 144 0.64% 100.00% 100.00% 84.33% 88.67% NA 0 75.00% 84.65% 98.59% 0.00% 8 244 NA 24.5 Tamilnadu 100.00% 90.66% 98.56% 69 0.44% 100.00% 100.00% 84.67% 89.33% NA 0 77.78% 86.15% 98.78% 0.00% 8 249 NA 24.6 Haryana 100.00% 94.23% 99.29% 30 0.98% 100.00% 100.00% 83.33% 88.67% NA 0 77.38% 84.95% 98.97% 0.00% 4 252 NA 24.7 Andhra Pradesh 100.00% 89.33% 97.76% 337 0.75% 100.00% 100.00% 84.00% 88.33% NA 0 74.49% 86.11% 99.22% 0.00% 14 272 NA Spectranet 25

All India 99.72% 97.34% 99.23% 0 0.00% NA NA 100.00% 100.00% 0 0 68.00% 80.00% 99.00% 1.00% DNF DNF DNF

Five Networks 26

All India 100.00% 99.50% 100.00% NA NR 100.00% 100.00% NA NA NA 0 NR 97.17% 98.00% 1.00% NA 150 NA

Vasai Cables 27

Mumbai(Kalyan SSA) 100.00% 94.59% 99.56% 0 0.69% 100.00% NA 65.57% 82.83% 0 0 80.00% 80.00% 99.58% 1.00% 4 255 NR

Softeng Computers new name is Nivyah Infrastructure & 28 Telecom Services Ltd.

All India NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR

Noida Software 29 Technology All India 100.00% 100.00% NA Nil NA NA NA 80.00% 100.00% 200 NA NA 98.00% 99.18% 1.00% 30 250 NA

Meghbela Cable & 30 Broadband All India NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR

Atria Convergence 31 Tech Karnataka NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR

Honesty Net 32 Solutions Mumbai NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR

Home Systems 33

Mumbai NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR

C/DNF= Complied the parameter DNF = Data not as per Format NR = Data not reported by the Service Provider NA = Not Applicable but Data is not in the required format

121

Annexure 5.1: A -la-carte rates of pay channels for non-CAS areas, as reported to TRAI by the respective Broadcasters

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 1 M/s Media 1 Zee TV 13.88 As on 01.12.2007, the rate of the channel was Rs. Pro Enterprise 12.97. India Private Limited Reported revised rate of Rs. 13.88 w.e.f. 01.01.2009. 2 Zee Cinema 13.88 As on 01.12.2007, the rate of the channel was Rs. 12.97

Reported revised rate of Rs. 13.88 w.e.f. 01.01.2009. 3 Cartoon Network 13.37 As on 01.12.2007, the rate of the channel was Rs. 12.50

Reported revised rate of Rs. 13.37 w.e.f. 01.01.2009. 4 Zee Marathi 08.56 As on 01.12.2007, the rate of the channel was Rs. 8.00

Reported revised rate of Rs. 08.56 w.e.f. 01.01.2009. 5 Zee News 08.02 As on 01.12.2007, the rate of the channel was Rs. 7.50

Reported revised rate of Rs. 08.02 w.e.f. 01.01.2009. 6 CNN 01.60 As on 01.12.2007, the rate of the channel was Rs. 1.50

Reported revised rate of Rs. 01.60 w.e.f. 01.01.2009. 7 Zee Café 08.56 As on 01.12.2007, the rate of the channel was Rs. 8.00

Reported revised rate of Rs. 08.56 w.e.f. 01.01.2009. 8 Zee Studios 07.49 As on 01.12.2007, the rate of the channel was Rs. 7.00

Reported revised rate of Rs. 07.49 w.e.f. 01.01.2009. 9 Zee Bangla 08.67 As on 01.12.2007, the rate of the channel was Rs. 8.10

Reported revised rate of Rs. 08.67 w.e.f. 01.01.2009. 10 Zee Punjabi 01.60 As on 01.12.2007, the rate of the channel was Rs. 1.50

Reported revised rate of Rs. 01.60 w.e.f. 01.01.2009. 11 Zee Trendz 01.07 As on 01.12.2007, the rate of the channel was Rs. 1.00

Reported revised rate of Rs. 01.07 w.e.f. 01.01.2009. 12 HBO 16.69 As on 01.12.2007, rate of the channel was Rs. 15.60

Reported revised rate of Rs. 16.69 w.e.f. 01.01.2009. 13 POGO 13.37 As on 01.12.2007, rate of the channel was Rs. 12.50

Reported revised rate of Rs. 13.37 w.e.f. 01.01.2009. 14 Zee Business 05.14 As on 01.12.2007, rate of the channel was Rs. 4.80

Reported revised rate of Rs. 05.14 w.e.f. 01.01.2009. 15 Zee Classic 10.70 As on 01.12.2007, rate of the channel was Rs. 10.00

Reported revised rate of Rs. 10.70 w.e.f. 01.01.2009. 16 Zee Action 10.70 As on 01.12.2007, rate of the channel was Rs. 10.00

Reported revised rate of Rs. 10.70 w.e.f. 01.01.2009. 17 Zee Premier 11.98 As on 01.12.2007, rate of the channel was Rs. 11.20

Reported revised rate of Rs. 11.98 w.e.f. 01.01.2009.

122

Annexure 5.1 (contd.)

18 Zee Telugu 11.13 As on 01.12.2007, rate of the channel was Rs. 10.40

Reported revised rate of Rs. 11.13 w.e.f. 01.01.2009. 19 Zee Kannada 07.98 As on 01.12.2007, rate of the channel was Rs. 7.46

Reported revised rate of Rs. 07.98 w.e.f. 01.01.2009. 20 ETC Punjabi 09.63 As on 01.12.2007, rate of the channel was Rs. 9.00

Reported revised rate of Rs. 09.63 w.e.f. 01.01.2009. 21 ETC 03.21 As on 01.12.2007, rate of the channel was Rs. 3.00

Reported revised rate of Rs. 03.21 w.e.f. 01.01.2009. 22 Zing (i) 05.35 As on 01.12.2007, rate of the channel was Rs. 5.00

Reported revised rate of Rs. 05.35 w.e.f. 01.01.2009. 23 Zee Jagran 02.14 As on 01.12.2007, rate of the channel was Rs. 2.00

Reported revised rate of Rs. 02.14 w.e.f. 01.01.2009. 24 Zee Smile 06.57 As on 01.12.2007, rate of the channel was Rs. 6.14

Reported revised rate of Rs. 06.57 w.e.f. 01.01.2009. 25 24 Ghante 06.42 As on 01.12.2007, rate of the channel was Rs. 6.00

Reported revised rate of Rs. 06.42 w.e.f. 01.01.2009. 26 24 Taas 09.09 As on 01.12.2007, rate of the channel was Rs. 8.50

Reported revised rate of Rs. 09.09 w.e.f. 01.01.2009. 27 Zee Talkies 16.58 As on 01.12.2007, rate of the channel was Rs. 15.50

Reported revised rate of Rs. 16.58 w.e.f. 01.01.2009. 28 WB 6.60 Channel launched on. 15.03.2009

29 Zee 24 Ghantalu 5.60 Channel launched on 02.04.2009 30 Zee Salaam 15.00 Channel launched on 01.02.2010 31 9X 20.50 32 Star Plus 18.73 As on 01.12.2007, rate of the channel was Rs. 17.50

W.e.f. 01.01.2009, rate of the channel increased to Rs 18.73 . 33 Star Gold 17.66 As on 01.12.2007, rate of the channel was Rs. 16.50

W.e.f. 01.01.2009, rate of the channel increased to Rs 17.66 . 34 Star Movies 17.66 As on 01.12.2007, rate of the channel was Rs. 16.50

W.e.f. 01.01.2009, rate of the channel increased to Rs 17.66 . 35 Star World 04.87 As on 01.12.2007, rate of the channel was Rs. 4.55

W.e.f. 01.01.2009, rate of the channel increased to Rs 4.87 . 36 Vijay TV 04.28 As on 01.12.2007, rate of the channel was Rs. 4.00 (Rs 11.80 in Tamilnadu)

W.e.f. 01.01.2009, rate of the channel increased to Rs 4.28 (Rs 12.63 in Tamilnadu).

123

Annexure 5.1 (contd.)

37 NGC 06.15 As on 01.12.2007, rate of the channel was Rs. 5.75

W.e.f. 01.01.2009, rate of the channel increased to Rs 6.15 . 38 Fox Traveller 04.71 As on 01.12.2007, rate of the channel was Rs. 4.40 channel (ii) W.e.f. 01.01.2009, rate of the channel increased to Rs 4.71 . 39 Channel (V) 01.07 As on 01.12.2007, rate of the channel was Rs. 1.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 1.07 . 40 Life Ok (iii) 21.94 As on 01.12.2007, rate of the channel was Rs. 20.50

W.e.f. 01.01.2009, rate of the channel increased to Rs 21.94 . 41 The MGM 06.42 M/s Star Den(v) has started distributing this channel w.e.f. 15.09.2008 @ Rs. 6.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 6.42 . 42 Star Jalsha 12.00 Earlier, "Star Jalsha " was distributed by M/s Star Den(v) as a FTA channel upto 04.11.2009

W.e.f. 05.11.2009, this channel was converted to Pay channel @ Rs 12. 43 ABP Ananda (iv) 06.00 Earlier, this channel was distributed by M/s Media Content & Communications Service (India) Private Limited as a FTA channel upto 4.11.2009

W.e.f. 05.11.2009, this channel was converted to Pay channel @ Rs 6.00. 44 FX 15.50 45 FOX CRIME 15.50 46 BABY TV 13.25 47 Nat Geo Wild 16.00 48 Nat Geo Adventure 16.00 49 Nat GEO Music 07.40

50 Asianet 12.45

51 Star Pravah 12.00 52 Fox Action Movies 15.00

53 Movies OK 17.00 54 NDTV 24X7 09.10 As on 01.12.2007, rate of the channel was Rs. 8.50

W.e.f. 01.01.2009, rate of the channel increased to Rs9.10 . 55 NDTV Profit 06.42 As on 01.12.2007, the rate of the channel was Rs. 6.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 6.42 .

124

Annexure 5.1 (contd.)

56 NDTV Good Times 09.63 This channel was converted from FTA to Pay channel w.e.f. 03.05.2008 @ Rs 9.00.

W.e.f. 01.07.2009, rate of the channel increased to Rs9.63. 57 Suvarna 12.00 Converted from FTA to Pay w.e.f 1.11.2010. 58 Asianet Plus 07.00 The channel has been converted from FTA to Pay w.e.f. 29.01.2010. 59 NDTV India 8.02 Converted from FTA to Pay w.e.f 01.01.2011

Note: i) Prior to 01.05.2009, the name of the channel "Zing" was "Zee Music" ii) Prior to 30.10.2011, the name of the channel “Fox Traveller Channel” was “Fox History & Traveller”. Prior to 05.05.2011, “Fox History & Traveller” channel was known as “Fox History & Entertainment” channel. iii) w.e.f. 14.12.2011 the name of the channel “Star One” has been changed to “Life Ok”. iv) Prior to 01.06.2012, the name of “ABP Ananda” was “Star Ananda” v) The channels distributed by M/s Zee Turner Ltd. and M/s Star Den were shifted to M/s Media Pro Enterprise India Private Limited w.e.f. 01.07.2011. vi) w.e.f 01.04.2010, the channel “REAL” has been discontinued for all delivery platforms. vii) w.e.f 11.05.2012, the channel “Imagine TV” has been discontinued for the viewers across India

125

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 2 M/s MSM 60 SET(Sony 21.40 As on 01.12.2007, the rate of channel was Rs. 20.00 Discovery India Entertainment Private Limited Television) W.e.f. 01.01.2009, rate of the channel increased to Rs 21.40 . 61 MAX 18.19 As on 01.12.2007, rate of the channel was Rs. 17.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 18.19 . 62 Discovery 16.05 As on 01.12.2007, rate of the channel was Rs. 15.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 16.05 . 63 Animal Planet 05.35 As on 01.12.2007, rate of the channel was Rs. 5.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 5.35 . 64 AXN 15.52 As on 01.12.2007, rate of the channel was Rs. 14.50

W.e.f. 01.01.2009, rate of the channel increased to Rs15.52 . Animax 0.50 As on 01.12.2007, rate of the channel was Rs. 2.00 65 W.e.f. 01.01.2009, rate of the channel increased to Rs 2.14 .

W.e.f 14.12.2010, rate of the channel reduced to Rs.0.50 66 TLC (i) 09.63 As on 01.12.2007, rate of the channel was Rs. 9.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 9.63 . 67 SAB TV 14.70 As on 01.12.2007, rate of the channel was Rs. 13.74

W.e.f. 01.01.2009, rate of the channel increased to Rs 14.70 . 68 SET PIX 12.84 As on 01.12.2007, rate of the channel was Rs. 12.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 12.84 . 69 Aaj Tak 07.49 As on 01.12.2007, the rate of the channel was Rs. 7.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 7.49 . 70 Headlines Today 03.21 As on 01.12.2007, the rate of the channel was Rs. 3.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 3.21 . 71 Tez 02.14 As on 01.12.2007, the rate of the channel was Rs. 2.00

W.e.f. 01.01.2009, rate of the channel increased to Rs 2.14 . 72 Channel 8 (Sony 10.00 Earlier, "Channel 8" was distributed by M/s Bengla AATH) Entertainment Private Limited as a FTA channel.

W.e.f. 01.04.2009, this channel was converted to Pay channel @ Rs 10.00. 73 Discovery Science 12.00 Channel launched on 01.01.2010

126

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 74 Discovery Turbo 10.00 Channel launched on 01.01.2010 75 Neo Sports 26.60 Prior to 01.09.2010, these channels were distributed 76 NEO Prime (ii) 35.45 by M/s Neo Sports Broadcast Private Limited.

W.e.f. 01.09.2010, the distribution of these channels were shifted to M/s MSM Discovery Private Limited. 77 Discovery 16.05 Channel launched on 01.08.2011 Channel – Tamil 78 MIX 7.50 Channel launched on 01.09.2011 79 Discovery Kids 13.25 Channel launched on 01.04.2012 80 SIX 35.00 Channel launched on 01.04.2012

(i) Prior to 01.09.2010, the name of the channel "TLC " was "Discovery Travel & Living"

(ii) Prior to 01.06.2012, the name of the channel "Neo Prime" was "Neo Cricket”

(iii) The distribution of four channels namely "Colors”, “MTV”, “NICK” and “VH 1” were shifted to M/s SUN 18 Media Services North & M/s SUN 18 Media Services South (presently known as M/s IndiaCast Media Distribution Private Limited & M/s SUN Distribution Services respectively) w.e.f 13.08.2010 & 13.07.2010 respectively.

127

Annexure 5.1 (contd.)

S. Name of the S.No Name of the Reported Remarks No Broadcaster channel Rates( in INR) 3 i) M/s IndiaCast 81 SUN TV 13.26 As on 01.12.2007, the rate of the channel was Rs. Media 12.40 Distribution Private Limited * W.e.f. 06.03.2009, rate of the channel increased to Rs 13.26 . (erstwhile M/s 82 Gemini TV 11.02 As on 01.12.2007, the rate of the channel was Rs. SUN 18 Media 10.30 Services North) W.e.f. 06.03.2009, rate of the channel increased to Rs 11.02 . 4 83 Udaya TV 12.30 As on 01.12.2007, the rate of the channel was Rs. ii) M/s SUN 11.50 Distribution Services Pvt. Ltd. W.e.f. 06.03.2009, rate of the channel increased to Rs * 12.30. 84 K TV 16.06 As on 01.12.2007, the rate of the channel was Rs. (erstwhile M/s 15.00 SUN 18 Media Services South) W.e.f. 06.03.2009, rate of the channel increased to Rs 16.06. 85 Gemini Comedy 05.68 As on 01.12.2007, the rate of the channel was Rs. 5.30 (i) W.e.f. 06.03.2009, rate of the channel increased to Rs 5.68. 86 Udaya Movies 15.40 As on 01.12.2007, the rate of the channel was Rs. 14.40

W.e.f. 06.03.2009, rate of the channel increased to Rs 15.40 . 87 Sun Music 07.50 As on 01.12.2007, the rate of the channel was Rs. 7.00

W.e.f. 06.03.2009, rate of the channel increased to Rs 7.50. 88 Gemini Music 07.50 As on 01.12.2007, the rate of the channel was Rs. 7.00

W.e.f. 06.03.2009, rate of the channel increased to Rs 7.50 . 89 Sun News 01.50 As on 01.12.2007, the rate of the channel was Rs. 1.40

W.e.f. 06.03.2009, rate of the channel increased to Rs 1.50 90 Gemini News 08.02 As on 01.12.2007, the rate of the channel was Rs. 7.50

W.e.f. 06.03.2009, rate of the channel increased to Rs 8.02 . 91 Udaya 07.86 As on 01.12.2007, the rate of the channel was Rs. 7.35 Varthegalu W.e.f. 06.03.2009, rate of the channel increased to Rs 7.86 . 92 Gemini Movies 18.20 As on 01.12.2007, the rate of the channel was Rs. (ii) 17.00

W.e.f. 06.03.2009, rate of the channel increased to Rs 18.20 . 93 Chintu TV (iii) 13.37 W.e.f 09.04.2009, Teja News (Telugu News) was converted to Chintu TV (Kannada Kids).

128

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 94 Udaya Comedy 16.06 As on 01.12.2007, the rate of the channel was Rs. (iv) 15.00

W.e.f. 06.03.2009, rate of the channel increased to Rs 16.06 . 95 Kushi TV (v) 13.37 W.e.f 09.04.2009, Udaya News (Kannada News) was converted to Kushi TV (Telugu Kids). 96 Chutti TV 13.37 Converted from FTA to Pay w.e.f. 17.11.2009 97 Udaya II 07.49 Converted from FTA to Pay w.e.f. 17.11.2009

98 Adithya TV (vi) 18.19 Converted from FTA (Telugu-Music) to Pay (Tamil- Movies) w.e.f. 17.11.2009.

99 Surya TV 12.31 Converted from FTA to Pay w.e.f 01.04.2010 100 Kiran TV 18.19 Converted from FTA to Pay w.e.f 01.04.2010

101 The Disney 09.52 Prior to 01.04.2010, these channels were distributed by Channel M/s Star Den Media Services Private Limited. 102 Disney XD (vii) 09.52 103 Hangama TV 08.35 104 IBN 7 7.49 Earlier, "IBN 7" was distributed by M/s Star Den Media Services Private Limited as a FTA channel upto 14.08.2010.

W.e.f 14.08.2010, the channel has been converted from FTA to Pay. 105 IBN Lokmat 7.86 The channel has been converted from FTA to Pay w.e.f 14.08.2010. 106 Colors 21.40 Earlier these channels were distributed by M/s MSM Discovery India Private Limited upto 13.07.2010. 107 MTV 7.49 108 NICK 6.42 109 VH 1 3.21 110 Sun News 8.00 Channel launched on 09.01.2012 English 111 Comedy 15.50 Central Channel launched on 23.01.2012 112 SONIC 13.00 Channel launched on 20.12.2011

129

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 113 CNBC TV 18 09.10 These channels were distributed by M/s Zee Turner Limited upto 31.03.2008 at a-la-carte rate of Rs 7.50 (CNBC TV 18), Rs 2.00 (CNN-IBN) & Rs 3.50 (CNBC Awaaz) respectively. M/s Star Den started distributing these channels w.e.f. 01.04.2008 at a-la-carte rate of Rs 08.50 (CNBC TV 18), Rs 05.00 (CNN IBN) and Rs 04.50 (CNBC Awaaz). M/s Star Den has been directed vide TRAI's Direction dated 28.08.2008 to reduce the a- la-carte rates of these channels from the reported level to Rs 7.50 (CNBC TV 18), Rs 2.00 (CNN-IBN) & Rs 3.50 (CNBC Awaaz). Broadcaster has approached Hon'ble TDSAT against this direction vide Appeal No 11(C) of 2008. M/s Star Den has given an undertaking to Hon'ble TDSAT during the course of the hearing on October 1, 2008 for a-la-carte offering of the channels. The relevant extract of the interim order dated 1st October, 2008 is as under:- "….The learned counsel for the appellant adds without prejudice to the rights and contentions in the present appeal that if, in the meanwhile, any party wants to opt for a-la-carte, the appellant will give only the rates specified at page 58 para -7 of the paper book".

The a-la-carte rates specified at page 58 para -7 of the paper book are as under:-

1) 7.50 (CNBC TV 18) 2) 2.00 (CNN-IBN) 3) 3.50 (CNBC Awaaz)

The matter was heard on 18.02.2009 by the Hon'ble TDSAT and the appeal has been disposed of by the Hon'ble TDSAT by passing following order:

"In view of the judgement of this Tribunal dated 15.01.2009, the appeal does not survive".

TRAI has filed an appeal in the Hon'ble Supreme Court of India against the order of Hon'ble TDSAT judgement dated 15.01.2009. Matter is sub-judice.

W.e.f. 01.01.2009, rate of the channels increased to Rs 9.10 (CNBC TV 18), Rs 5.35 (CNN-IBN) & Rs 4.82 (CNBC Awaaz) .

114 CNN-IBN 05.35 115 CNBC Awaaz 04.82

116 Gemini Life 11.13

130

Annexure 5.1 (contd.)

i) Prior to 01.10.2010, , the name of the channel "Gemini Comedy" was "Teja TV" ii) Prior to 01.10.2010, , the name of the channel "Gemini Movies" was "Navvulu". Prior to 27.07.2009, the name of the channel "Navvulu" was "Gemini Cable Vision" iii) Prior to 09.04.2009, the name of the channel "Chintu TV (Kannada Kids)" was "Teja News (Telugu News)". As on 01.12.2007, the rate of the channel, “Teja News” was Rs 1.60. W.e.f 06.03.2009, the rate of the channel increased to Rs 1.72. W.e.f 09.04.2009, the “Teja News” was renamed as “Chintu TV”. iv) Prior to 01.10.2010 , the name of the channel "Udaya Comedy" was "Ushe TV" v) Prior to 09.04.2009, the name of the channel "Kushi TV (Telugu Kids) was "Udaya News (Kannada news)". As on 01.12.2007, the rate of the channel “Udaya News” was Rs 1.50. W.e.f 06.03.2009, the rate of the channel increased to Rs 1.60. W.e.f 09.04.2009, “Udaya News” was renamed as Kushi TV. vi) Prior to 06.03.2009, channel "Adithya TV” was distributed @ Rs. 03.00. w.e.f. 06.03.2009, the channel "Adithya" has been converted from Pay to FTA. w.e.f 17.11.2009, the channel "Adithya TV" has been converted from FTA (Telugu Music) to Pay (Tamil Movies) channel @ 18.19/-. vii) Prior to 14.11.2009, the name of the channel "Disney XD" was "Toon Disney "

* With effect from July 1, 2012, Sun Distribution Services Private Limited (“SDSPL”, formerly known as ‘Sun18 Media Services South Private Limited’) has ceased to distribute Viacom18 Channels (Colors, MTV, Nick, Vh1, Sonic and Comedy Central) and Network18 Channels (CNBC-TV18, CNBC Awaaz, CNN-IBN, IBN7, IBN Lokmat and History TV18) in the states of Karnataka, Andhra Pradesh, Kerala and the Union Territories of Andaman & Nicobar Islands and Lakshadweep (“Territories”). However, SDSPL continues to distribute Vacom18 Channels and Network18 channels in the State of Tamil Nadu and the Union Territory of Pondicherry and the Sun Channels (KTV, Sun Music, Sun News, Gemini TV, Gemini Comedy, Udaya TV, Udaya Comedy, Chintu TV, Adithya TV, Kushi TV, Udaya Movies, Udaya News, Gemini News, Gemini Music, Gemini Movies, Sun TV, Udaya Music, Chutti TV, Surya TV, Kiran TV, Sun TV RI, Sun Life, Gemini Life, Sun News English, Sun Action, Gemini Action, Suriyan TV, Surya Action, Sun TV HD, K TV HD, Gemini TV HD, Sun Music HD and Kochu TV) and the Disney Channels (Disney Channel, Disney XD and Hungama TV) in the Territories and the State of Tamil Nadu and the Union Territory of Pondicherry.

131

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 5. M/s Ushodaya 117 ETV 10.70 As on 01.12.2007, rate of the channel was Rs. 10.00 Enterprises Private Limited W.e.f. 01.11.2009, rate of the channel increased to Rs 10.70 . 118 ETV 2 05.99 As on 01.12.2007, rate of the channel was Rs. 5.60

W.e.f. 01.11.2009, rate of the channel increased to Rs 5.99 119 ETV Bangla 11.12 As on 01.12.2007, rate of the channel was Rs. 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 120 ETV Marathi 11.12 As on 01.12.2007, rate of the channel was Rs. 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 121 ETV Kannada 11.12 As on 01.12.2007, rate of the channel was Rs. 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 122 ETV Gujarathi 11.12 As on 01.12.2007, rate of the channel was Rs. 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 123 ETV Oriya 11.12 As on 01.12.2007, rate of the channel was Rs. 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 124 ETV UP 11.12 Converted from FTA to pay channel w.e.f. 12.05. 2008 @ rate of Rs 10.40.

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 .

125 ETV Bihar 11.12 Converted from FTA to pay channel w.e.f. 12.05. 2008 @ rate of Rs 10.40.

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 126 ETV Urdu 11.12 Converted from FTA to pay channel w.e.f. 12.05. 2008 @ Rs 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 127 ETV Rajasthan 11.12 Converted from FTA to pay channel w.e.f. 12.05. 2008 @ Rs 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 . 128 ETV MP 11.12 Converted from FTA to pay channel w.e.f. 12.05. 2008 @ Rs 10.40

W.e.f. 01.11.2009, rate of the channel increased to Rs 11.12 .

132

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 6 M/s UTV Global 129 Bindass 10.00 Broadcasting Limited 130 UTV Action (i) 10.00 131 World Movies 10.00 Channel launched on 03.02.2008

132 UTV Movies 15.00 Launching of channel, reported vide letter dated 11.03.2008 133 UTV Action – 18.35 Channel launched on 26.06.2011 Telugu 7 M/s BBC World 134 BBC World 05.35 As on 01.12.2007, rate of the channel was Rs. 5.00 (India) Private Limited W.e.f. 14.02.2011, rate of the channel increased to Rs 5.35

8 BBC Worldwide 135 BBC 06.95 As on 01.12.2007, rate of the channel was Rs. 6.50 Media Private Entertainment Limited W.e.f. 14.02.2011, rate of the channel increased to Rs (Erstwhile 6.95 known as M/s 136 Cbeebies 06.95 As on 01.12.2007, rate of the channel was Rs. 6.50 BBC Worldwide Channels Private W.e.f. 14.02.2011, rate of the channel increased to Rs Limited) 6.95 9 M/s ESPN 137 ESPN 35.45 As on 01.12.2007, rate of the channel was Rs. 33.13 Software India Private Limited W.e.f. 01.01.2009, rate of the channel to Rs 35.45 138 Star Sports 35.45 As on 01.12.2007, rate of the channel was Rs. 33.13

W.e.f. 01.01.2009, rate of the channel to Rs 35.45

139 Star Cricket 29.96 As on 01.12.2007, rate of the channel was Rs. 28.00

W.e.f. 01.01.2009, rate of the channel to Rs 29.96 140 ESPNEWS 9.10 channel launched on 19.07.2011 10 M/s Raj 141 Raj TV 11.77 As on 01.12.2007, rate of the channel was Rs. 11.00 Television (Rs. 7.72 in Andhra Pradesh). Limited W.e.f. 01.01.2009, rate of the channel increased to Rs 11.77(Rs 8.26 in Andhra Pradesh). 142 Raj Digital Plus 08.26 As on 01.12.2007, rate of the channel was Rs. 7.72 (Rs 4.68 in Andhra Pradesh)

W.e.f. 01.01.2009, rate of the channel increased to Rs 8.26 (Rs 5.01 in Andhra Pradesh) . 143 Vissa TV 05.01 As on 01.12.2007, rate of the channel was Rs. 4.68 (Rs. 11.00 in Andhra Pradesh)

W.e.f. 01.01.2009, rate of the channel increased to Rs 5.01 (Rs 11.77 in Andhra Pradesh). 144 Raj Musix 5.00 145 Raj News 4.00 (24X7) 11 M/s 9X Media 146 9XM 07.00 Private 147 9X Jhakaas 5.00 Channel launched on 31.08.2011 Limited(iii)

133

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 148 9XO 5.00 Channel launched on 24.04.2012 149 9X Jalwa 5.00 Channel launched on 25.02.2012 12 M/s ABS Media 150 Sahara One 20.50 Converted from FTA to Pay w.e.f. 06.06.2008 Services Private 151 Filmy 16.50 Converted from FTA to Pay w.e.f. 06.06.2008 Limited 13. M/s B4U 152 B4U Movies 06.65 Reported on 25.11.2010, the rate of the channel Television revised from Rs. 6.00 to Rs 6.65. Network (India) Private Limited 14. M/s MAA 153 MAA TV 06.00 As on 01.12.2007, the rate of the channel was Rs. 5.50 Television Network Limited w.e.f. 01.08.2009, rate of the channel increased to Rs 6.00. 154 MAA Music 07.50 As on 01.01.2008, the rate of the channel was Rs. 7.00

w.e.f. 01.08.2009, rate of the channel increased to Rs 7.50. 155 MAA Movies 18.50 Channel launched on 07.07.2010 156 MAA Junior 13.50 Channel launched on 07.07.2010 15 M/s TV Today 157 Dilli Aaj Tak 08.50 Network Limited

16. M/s Allied 158 E-24 15.00 Channel launched on. 27.03.2008 Infotainment Distribution Private Limited 17 M/s Turner 159 Boomerang 10.00 International 160 TCM Turner 10.00 India Private Classic Movies Limited 18 M/s Odisha 161 Tarang 10.70 As on 06.11.2008, the rate of the channel was Rs 10/- Television Ltd w.e.f 01.06.2010, rate of the channel increased to Rs 10.70. 162 Tarang Music 05.00 163 Prarthana 05.00 19 M/s Media 164 ET NOW 08.50 Channel launched on. 27.06.2009. Network & 165 Times Now 09.10 As on 01.12.2007, rate of the channel was Rs. 8.50 Distribution (India) Limited w.e.f. 01.01.2009, rate of the channel increased to Rs 9.10 . 166 Zoom 08.35 As on 01.12.2007, rate of the channel was Rs. 7.80

w.e.f. 01.01.2009, rate of the channel increased to Rs 8.35 .

134

Annexure 5.1 (contd.)

S. Name of the S.N Name of the Reported Remarks No Broadcaster o channel Rates( in INR) 20 M/s Taj 167 Ten Sports 16.05 Channel "'Ten Sports" was distributed by M/s MSM Television India Discovery India Private Limited upto 31.03.2008. Private Limited w.e.f 01.04.2008, channel "Ten Sports" shifted to M/s Zee Turner Limited.

Channel '"Ten Sports' was distributed by M/s Zee Turner Limited upto 31.01.2010.

w.e.f 31.01.2010, the distribution of channel shifted to M/s Taj Television India Private Limited. 168 Ten Cricket 35.45 Channel launched on 10.08.2010 169 Ten Action 35.00 Channel launched on 10.04.2012 21 M/s BIG CBS 170 BIG CBS 14.00 Channel launched on 15.11.2010 Networks Limited PRIME 171 BIG CBS 11.00 Channel launched on 15.03.2011 LOVE 172 BIG CBS 11.00 Channel launched on 02.05.2011 SPARK 173 BIG CBS 11.00 Channel launched on 14.01.2012 Spark Punjabi 22 M/s Reliance 174 BIG MAGIC 11.00 Converted from FTA to Pay w.e.f. 15.09.2011 Television Private 175 Bloomberg 08.50 w.e.f. 01.04.2012, the channel has been shifted from Limited UTV (ii) M/s UTV Global Broadcasting Ltd. to M/s Reliance Television Private Limited. 23 M/s Paul Enter- 176 9X Tashan 5.00 Channel launched on 31.08.2011 tainment Pvt Ltd 24 M/s Sarthak 177 Sarthak TV 9.50 Converted from FTA to Pay w.e.f. 20.05.2011 Entertainment Pvt Limited 25 Mavis Satcom 178 Jaya TV 9.00 Converted from FTA to Pay w.e.f. 16.12.2011 Limited 179 Jaya Plus 4.00 Converted from FTA to Pay w.e.f. 16.12.2011 180 Jaya Max 6.00 Converted from FTA to Pay w.e.f. 16.12.2011 181 J Movies 6.00 Converted from FTA to Pay w.e.f. 16.12.2011 26 M/s SilverStar 182 Mega TV 5.00 Communications 183 Mega Musiq 5.00 Limited 184 Mega 24 5.00 i) Prior to 10.12.2009, , the name of the channel "UTV Action " was "Bindass Movies” ii) Prior to 25.09.2009, the name of the channel "Bloomberg UTV " was "UTVi" iii) Prior to 01.04.2010, the channels, namely “Sahara One” & “Filmy”, were distributed by M/s Mega Reach Distributors (India) Pvt. Limited. “Sahara one” and “Filmy” channels are now being distributed by M/s ABS Media Services Private Limited. v) Prior to 30.10.2010, the name of the company " M/s 9X Media Private Limited " was "M/s INX Media Private Limited” vi) Prior to 23.09.2010 , the name of the channel "Ten Action +" was "Zee Sports”. W.e.f. 20.07.2012, the channel “Ten Action +” has been discontinued for all delivery platforms. viii) w.e.f. 06.07.2012 the channel, “Lumiere Movies” has been suspended in India. ix) w.e.f. 19.01.2011 the channel “Imagine Showbiz” has been discontinued.

135

Annexure 5.2: List of operational private FM Radio Stations in India

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 1 DELHI CLEAR MEDIA HIT-FM 01.09.2006 2 DELHI DIGITAL RADIO RED-FM 29.04.2003 ALREADY IN OPERATION FROM PHASE-I

3 DELHI E.N.I.L. RADIO- MIRCHI 29.04.2003 ALREADY IN OPERATION FROM PHASE-I

4 DELHI H.T. MEDIA FEVER 104 30.10.2006 5 DELHI M.B.P.L. RADIO-CITY 29.04.2003 ALREADY IN OPERATION FROM PHASE-I

6 DELHI RADIO-ONE LTD. RADIO-ONE [1] 23.09.2006 7 DELHI T.V. TODAY RADIO- MEOW 28.05.2007 BROADCASTING LTD

8 DELHI RELIANCE BROADCAST BIG-FM 24-09-2006 NETWORK LTD.

9 MUMBAI RELIANCE BROADCAST BIG-FM 14.11.2006 NETWORK LTD.

10 MUMBAI DIGITAL RADIO RED-FM 29.04.2002 ALREADY IN OPERATION FROM PHASE-I 11 MUMBAI E.N.I.L. RADIO- MIRCHI 29.04.2002 ALREADY IN OPERATION FROM PHASE-I 12 MUMBAI H.T. MEDIA FEVER 104 15.01.2007 13 MUMBAI M.B.P.L. RADIO-CITY 21.05.2002 ALREADY IN OPERATION FROM PHASE-I 14 MUMBAI T.V. TODAY RADIO- MEOW 26.01.2008 BROADCASTING LTD 15 MUMBAI RADIO-ONE LTD. RADIO-ONE [1] 29.04.2003 ALREADY IN OPERATION FROM PHASE-I 16 KOLKATA RELIANCE BROADCAST BIG-FM 21.10.2006 NETWORK LTD. 17 KOLKATA T.V. TODAY RADIO- MEOW 04.10.2007 BROADCASTING LTD 18 KOLKATA ANANDA OFFSET FRIEND 91.9 28.02.2007 19 KOLKATA DIGITAL RADIO RED-FM 03.05.2003 ALREADY IN OPERATION FROM PHASE-I

136

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 20 KOLKATA E.N.I.L. RADIO- MIRCHI 03.05.2003 ALREADY IN OPERATION FROM PHASE-I 21 KOLKATA HITZ FM POWER-FM 03.05.2003 ALREADY IN OPERATION FROM PHASE-I 22 KOLKATA INDIA FM AMAR-FM 03.05.2003 ALREADY IN OPERATION FROM PHASE-I 23 KOLKATA RADIO-ONE LTD. RADIO-ONE [1] 12.12.2008 24 KOLKATA H.T. MEDIA FEVER 104 23.01.2008 25 CHENNAI RELIANCE BROADCAST BIG-FM 27.09.2006 NETWORK LTD. 26 CHENNAI E.N.I.L. RADIO- MIRCHI 05.05.2003 ALREADY IN OPERATION FROM PHASE-I 27 CHENNAI M.B.P.L. RADIO-CITY 10.07.2006 28 CHENNAI MALAR PUBLICATIONS HELLO-FM 02.10.2006 29 CHENNAI MUTHOOT BROADCASTING CHENNAI LIVE 04.01.2008 PVT. LTD. 30 CHENNAI NOBLE BROADCASTING AAHAA-FM 18.01.2007 31 CHENNAI RADIO-ONE LTD. RADIO-ONE [1] 10.01.2007 32 CHENNAI SUN TV SURYANA FM 05.05.2003 ALREADY IN OPERATION FROM PHASE-I 33 AGARTALA POSITIVE RADIO OOLALA FM 07.08.2007 34 AGRA RELIANCE BROADCAST BIG-FM 18.08.2007 NETWORK LTD. 35 AGRA SHRI PURAN MULTIMEDIA MANTRA FM 08.07.2007 36 AHMEDABAD E.N.I.L. RADIO- MIRCHI 10.12.2001 ALREADY IN OPERATION FROM PHASE-I 37 AHMEDABAD M.B.P.L. RADIO-CITY 25.07.2007 38 AHMEDABAD RADIO-ONE LTD. RADIO-ONE [1] 26.08.2007 39 AHMEDABAD SOUTH ASIA S. FM 20.04.2008 40 AHMEDABAD D. B. CORP. MY-FM 21.07.2007 41 AHMEDNAGAR B.A.G. INFOTAINMENT RADIO- DHAMAL 01.03.2008 42 AHMEDNAGAR M.B.P.L. RADIO-CITY 07.02.2008 43 AJMER RELIANCE BROADCAST BIG-FM 28-08-2007 NETWORK LTD. 44 AJMER D. B. CORP. MY-FM 31.08.2007 45 AKOLA M.B.P.L. RADIO-CITY 13.03.2008 46 ALIGARH RELIANCE BROADCAST BIG-FM 08.12.2006 NETWORK LTD. 47 ALLAHABAD RELIANCE BROADCAST BIG-FM 29.10.2007 NETWORK LTD. 48 ALLAHABAD SOUTH ASIA S. FM 18.03.2008

137

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 49 AMRITSAR RELIANCE BROADCAST BIG-FM 01.08.2007 NETWORK LTD. 50 AMRITSAR T.V. TODAY RADIO- MEOW 15.05.2008 BROADCASTING LTD 51 AMRITSAR D. B. CORP. MY-FM 27-07-2007 52 ASANSOL RELIANCE BROADCAST BIG-FM 29.06.2007 NETWORK LTD. 53 ASANSOL SOUTH ASIA S. FM 03.06.2008 54 AURANGABAD E.N.I.L. RADIO- MIRCHI 24.07.2007 55 AURANGABAD SOUTH ASIA S. FM 21.04.2008 56 BANGALURU RELIANCE BROADCAST BIG-FM 09.10.2006 NETWORK LTD. 57 BANGALURU E.N.I.L. RADIO- MIRCHI 17.04.2006 58 BANGALURU H.T. MEDIA FEVER 104 06.03.2007 59 BANGALURU INDIA RADIO VENTURES RADIO- INDIGO 01.10.2006 60 BANGALURU KAL RADIO S. FM 06.11.2006 61 BANGALURU M.B.P.L. RADIO-CITY 10.06.2001 ALREADY IN OPERATION FROM PHASE-I 62 BANGALURU RADIO-ONE LTD. RADIO-ONE [1] 01.08.2006 63 BAREILLY RELIANCE BROADCAST BIG-FM 30.03.2007 NETWORK LTD. 64 BAREILLY SHRI PURAN MULTIMEDIA MANTRA FM 09.04.2007 65 BHOPAL RELIANCE BROADCAST BIG-FM 20.05.2007 NETWORK LTD. 66 BHOPAL E.N.I.L. RADIO- MIRCHI 26.05.2007 67 BHOPAL SOUTH ASIA S. FM 06.11.2007 68 BHOPAL D. B. CORP. MY-FM 26.05.2007 69 BHUBANESHWAR RELIANCE BROADCAST BIG-FM 14.04.2007 NETWORK LTD. 70 BHUBANESHWAR EASTERN MEDIA CHOCOLATE 04.05.2007 71 BHUBANESHWAR SOUTH ASIA S. FM 28.06.2007 72 BIKANER RELIANCE BROADCAST BIG-FM 19.01.2007 NETWORK LTD. 73 BILASPUR D. B. CORP. MY-FM 27.09.2007 74 CHANDIGARH RELIANCE BROADCAST BIG-FM 12.02.2007 NETWORK LTD. 75 CHANDIGARH D. B. CORP. MY-FM 19.02.2007 76 COIMBATORE E.N.I.L. RADIO- MIRCHI 03.11.2007 77 COIMBATORE M.B.P.L. RADIO-CITY 12.11.2007 78 COIMBATORE MALAR PUBLICATIONS HELLO-FM 29.10.2007 79 COIMBATORE SUN TV SURYANA FM 07.03.2003 ALREADY IN OPERATION FROM PHASE-I 80 DHULE B.A.G. INFOTAINMENT RADIO- DHAMAL 15.08.2007

138

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 81 GANGTOK CHINAR CIRCUITS NINE-91.9 FM 10.08.2008 82 GANGTOK PCM CEMMENTS MISTY FM 31.01.2009 83 GANGTOK SOUTH ASIA S.FM 84 GORAKHPUR SHRI PURAN MULTIMEDIA MANTRA FM 03.06.2007 85 GULBERGA KAL RADIO S. FM 02.06.2008 86 GUWAHATI RELIANCE BROADCAST BIG-FM 14.04.2007 NETWORK LTD. 87 GUWAHATI POSITIVE RADIO OOLALA FM 13.04.2007 88 GUWAHATI PURVY BROADCASTING GUP-SHUP 09.10.2007 89 GUWAHATI SOUTH ASIA S. FM 11.04.2008 90 GWALIOR RELIANCE BROADCAST BIG-FM 06.08.2007 NETWORK LTD. 91 GWALIOR GWALIOR FARMS CHASKA 04.08.2007 92 GWALIOR ITM SOFTWARE SUNO LEMON 07.09.2007 93 GWALIOR D. B. CORP. MY-FM 06.08.2007 94 HISSAR RELIANCE BROADCAST BIG-FM 02.03.2007 NETWORK LTD. 95 HISSAR B.A.G. INFOTAINMENT RADIO- DHAMAL 18.06.2007 96 HISSAR SHRI PURAN MULTIMEDIA MANTRA FM 21.03.2007 97 HYDERABAD RELIANCE BROADCAST BIG-FM 25.09.2006 NETWORK LTD. 98 HYDERABAD E.N.I.L. RADIO- MIRCHI 19.04.2006 99 HYDERABAD KAL RADIO S. FM 06.11.2006 100 HYDERABAD M.B.P.L. RADIO-CITY 30.05.2006 101 INDORE RELIANCE BROADCAST BIG-FM 03.08.2007 NETWORK LTD. 102 INDORE E.N.I.L. RADIO- MIRCHI 01.10.2001 ALREADY IN OPERATION FROM PHASE-I 103 INDORE SOUTH ASIA S. FM 09.12.2007 104 INDORE D. B. CORP. MY-FM 11.08.2007 105 ITANAGAR POSITIVE RADIO OOLALA FM 05.08.2008 106 JABALPUR B.A.G. INFOTAINMENT RADIO- DHAMAL 01.03.2008 107 JABALPUR E.N.I.L. RADIO- MIRCHI 15.02.2008 108 JABALPUR SOUTH ASIA S. FM 19.03.2008 109 JABALPUR D. B. CORP. MY-FM 15.02.2008 110 JAIPUR E.N.I.L. RADIO- MIRCHI 17.04.2006 111 JAIPUR M.B.P.L. RADIO-CITY 08.09.2006 112 JAIPUR RAJASTHAN PATRIKA RADIO- TADKA 15.08.2006 113 JAIPUR SOUTH ASIA S. FM 06.11.2006 114 JAIPUR D. B. CORP. MY-FM 28.05.2006 115 JALANDHAR RELIANCE BROADCAST BIG-FM 14.04.2007 NETWORK LTD. 116 JALANDHAR E.N.I.L. RADIO- MIRCHI 24.04.2007 117 JALANDHAR SHRI PURAN MULTIMEDIA MANTRA FM 14.04.2007 118 JALANDHAR D. B. CORP. MY-FM 19.04.2007 119 JALGOAN B.A.G. INFOTAINMENT RADIO- DHAMAL 22.04.2008 120 JALGOAN M.B.P.L. RADIO-CITY 21.05.2008

139

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 121 JAMMU RELIANCE BROADCAST BIG-FM 07.12.2006 NETWORK LTD. 122 JAMSHED PUR RELIANCE BROADCAST BIG-FM 07.11.2007 NETWORK LTD. 123 JAMSHED PUR SOUTH ASIA S. FM 13.04.2008 124 JAMSHED PUR NEUTRAL PUBLICATION DHOOM FM 18.07.2008 125 JHANSI RELIANCE BROADCAST BIG-FM 19.01.2007 NETWORK LTD. 126 JODHPUR RELIANCE BROADCAST BIG-FM 14.12.2007 NETWORK LTD. 127 JODHPUR T.V. TODAY RADIO- MEOW 01.06.2008 BROADCASTING LTD 128 JODHPUR D. B. CORP. MY-FM 20.12.2007 129 KANNUR ASIANET RADIO PVT. LTD. BEST FM 13.01.2008 130 KANNUR KAL RADIO S. FM 12.03.2008* 131 KANNUR MALAYALLA MANORAMA MANGO FM 30.12.2007 132 KANNUR THE MATHRABHUMI CLUB-FM 30.12.2007 133 KANPUR RELIANCE BROADCAST BIG-FM 14.06.2007 NETWORK LTD. 134 KANPUR E.N.I.L. RADIO- MIRCHI 16.06.2007 135 KANPUR SOUTH ASIA S. FM 28.01.2008 136 KARNAL B.A.G. INFOTAINMENT RADIO- DHAMAL 18.06.2007 137 KARNAL SHRI PURAN MULTIMEDIA MANTRA FM 02.04.2007 138 KOCHI KAL RADIO S. FM 17.05.2008* 139 KOCHI MALAYALLA MANORAMA MANGO FM 18.05.2008 140 KOCHI THE MATHRABHUMI CLUB-FM 17.05.2008 141 KOLHAPUR E.N.I.L. RADIO- MIRCHI 18.09.2007 142 KOLHAPUR PUDHARI PUBLICATION TOMOTO FM 21.09.2007 143 KOTA RELIANCE BROADCAST BIG-FM 21.01.2008 NETWORK LTD. 144 KOTA RAJASTHAN PATRIKA RADIO- TADKA 25.02.2008 145 KOTA D. B. CORP. MY-FM 02.02.2008 146 KOZHIKKODE KAL RADIO S. FM 07.12.2007 147 KOZHIKKODE MALAYALLA MANORAMA MANGO FM 29.11.2007 148 LUCKNOW E.N.I.L. RADIO- MIRCHI 13.08.2007 149 LUCKNOW M.B.P.L. RADIO-CITY 10.12.2001 ALREADY IN OPERATION FROM PHASE-I 150 LUCKNOW SOUTH ASIA S. FM 06.11.2007 151 MADURAI E.N.I.L. RADIO- MIRCHI 28-09.2007 152 MADURAI KAL RADIO S. FM 05.10.2007 153 MADURAI MALAR PUBLICATIONS HELLO-FM 01.10.2007 154 MANGALORE RELIANCE BROADCAST BIG-FM 24.11.2007 NETWORK LTD. 155 MANGALORE E.N.I.L. RADIO- MIRCHI 24.11.2007 156 MANGALORE KAL RADIO S. FM 21.02.2008 157 MUZAFFARPUR B.A.G. INFOTAINMENT RADIO- DHAMAL 01.08.2007 158 MYSORE RELIANCE BROADCAST BIG-FM 14.10.2007 NETWORK LTD. 159 MYSORE KAL RADIO S. FM 07.12.2007 160 NAGPUR E.N.I.L. RADIO- MIRCHI 18.10.2007

140

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 161 NAGPUR M.B.P.L. RADIO-CITY 21.10.2007 162 NAGPUR SOUTH ASIA S. FM 04.05.2008 163 NAGPUR D. B. CORP. MY-FM 21.10.2007 164 NANDED M.B.P.L. RADIO-CITY 15.05.2008 165 NASIK E.N.I.L. RADIO- MIRCHI 06.07.2007 166 NASIK SOUTH ASIA S. FM 16.04.2008 167 PANAJI RELIANCE BROADCAST BIG-FM 22.05.2007 NETWORK LTD. 168 PANAJI E.N.I.L. RADIO- MIRCHI 22.05.2007 169 PANAJI INDIA RADIO VENTURES RADIO INDIGO 25.06.2007 170 PATIALA RELIANCE BROADCAST BIG-FM 01.08.2007 NETWORK LTD. 171 PATIALA B.A.G. INFOTAINMENT RADIO- DHAMAL 18.06.2007 172 PATIALA T.V. TODAY RADIO- MEOW 01.06.2008 BROADCASTING LTD 173 PATNA E.N.I.L. RADIO- MIRCHI 02.04.2007 174 PUDUCHERRY (UT) RELIANCE BROADCAST BIG-FM 01.12.2007 NETWORK LTD. 175 PUDUCHERRY (UT) KAL RADIO S. FM 20.12.2007 176 PUDUCHERRY (UT) MALAR PUBLICATIONS HELLO-FM 22.12.2007 177 PUNE E.N.I.L. RADIO- MIRCHI 18.10.2002 ALREADY IN OPERATION FROM PHASE-I 178 PUNE M.B.P.L. RADIO-CITY 06.04.2008 179 PUNE RADIO-ONE LTD. RADIO-ONE [1] 12.05.2008 180 PUNE SOUTH ASIA S. FM 22.07.2008 181 RAIPUR E.N.I.L. RADIO- MIRCHI 11.01.2008 182 RAIPUR RAJASTHAN PATRIKA RADIO- TADKA 10.02.2009 183 RAIPUR RANEKA FINCOM RANGILA 104.8 15.01.2008 184 RAIPUR D. B. CORP. MY-FM 16.01.2008 185 RAJAHMUNDRY KAL RADIO S. FM 19.01.2008 186 RAJKOT RELIANCE BROADCAST BIG-FM 13.06.2007 NETWORK LTD. 187 RAJKOT E.N.I.L. RADIO- MIRCHI 13.06.2007 188 RAJKOT SOUTH ASIA S. FM 18.04.2008 189 RANCHI RELIANCE BROADCAST BIG-FM 24.10.2007 NETWORK LTD. 190 RANCHI B.A.G. INFOTAINMENT RADIO- DHAMAL 15.11.2007 191 RANCHI SHRI PURAN MULTIMEDIA MANTRA FM 27.10.2007 192 RANCHI NEUTRAL PUBLICATION DHOOM FM 18.07.2008 193 ROURKELA RELIANCE BROADCAST BIG-FM 06.01.2008 NETWORK LTD. 194 ROURKELA EASTERN MEDIA RADIO- 22.01.2008 CHOCOLATE 195 SANGLI M.B.P.L. RADIO-CITY 08.02.2008 196 SANGLI PUDHARI PUBLICATION TOMOTO FM 21.09.2009 197 SHILLONG POSITIVE RADIO OOLALA FM 16.10.2007 198 SHILLONG SOUTH ASIA S. FM 13.06.2008 199 SHIMLA RELIANCE BROADCAST BIG-FM 25.06.2009 Freq. change NETWORK LTD. 14-09-2009

141

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 200 SHIMLA T.V. TODAY RADIO- MEOW 01.10.2009 BROADCASTING LTD 201 SHIMLA B.A.G. INFOTAINMENT RADIO- DHAMAL 30.11.2009 202 SHOLAPUR RELIANCE BROADCAST BIG-FM 08.11.2007 NETWORK LTD. 203 SHOLAPUR M.B.P.L. RADIO-CITY 14.11.2007 204 SILIGURI CHINAR CIRCUITS NINE-91.9 FM 12.03.2008 205 SILIGURI PCM CEMMENTS MISTY FM 14.11.2007 206 SILIGURI SYNTECH INFORMATICS HIGH FM 24.11.2007 207 SILIGURI SOUTH ASIA S. FM 25.10.2008 208 SRI-NAGAR RELIANCE BROADCAST BIG-FM 10.12.2006 NETWORK LTD. 209 SURAT RELIANCE BROADCAST BIG-FM 29.08.2007 NETWORK LTD. 210 SURAT E.N.I.L. RADIO- MIRCHI 21.08.2007 211 SURAT D. B. CORP. MY-FM 27.08.2007 212 SURAT M.B.P.L. RADIO-CITY 22.08.2007 213 THIRUVANANTHA- RELIANCE BROADCAST BIG-FM 29.01.2008 PURAM NETWORK LTD. 214 THIRUVANANTHA- E.N.I.L. RADIO- MIRCHI 29.01.2008 PURAM 215 THIRUVANANTHA- KAL RADIO S. FM 06.02.2008 PURAM 216 THIRUVANANTHA- THE MATHRABHUMI CLUB-FM 29.01.2008 PURAM 217 THRISSUR ASIANET RADIO PVT. LTD. BEST FM 23.12.2007 218 THRISSUR KAL RADIO S. FM 26.12.2007 Frq. Change 18-9- 2009 219 THRISSUR MALAYALLA MANORAMA MANGO FM 14.12.2007 220 THRISSUR THE MATHRABHUMI CLUB-FM 14.12.2007 221 TIRUCHI KAL RADIO S. FM 17.01.2008 222 TIRUCHI MALAR PUBLICATIONS HELLO-FM 14.01.2008 223 TIRUNELVELI MALAR PUBLICATIONS HELLO-FM 13.10.2007 224 TIRUNELVELI SUN TV SURYANA FM 07.03.2003 ALREADY IN OPERATION FROM PHASE-I 225 TIRUPATI RELIANCE BROADCAST BIG-FM 01.08.2007 NETWORK LTD. 226 TIRUPATI KAL RADIO S. FM 27.08.2007 227 TUTICORIN KAL RADIO S. FM 05.10.2007 228 TUTICORIN MALAR PUBLICATIONS HELLO-FM 15.10.2007 229 UDAIPUR RELIANCE BROADCAST BIG-FM 03.08.2007 NETWORK LTD. 230 UDAIPUR RAJASTHAN PATRIKA RADIO- TADKA 27.08.2007 231 UDAIPUR D. B. CORP. MY-FM 07.07.2007 232 VADODARA RELIANCE BROADCAST BIG-FM 05.06.2007 NETWORK LTD. 233 VADODARA E.N.I.L. RADIO- MIRCHI 05.06.2007 234 VADODARA M.B.P.L. RADIO-CITY 11.06.2007

142

Annexure 5.2 (Contd.)

S.NO. CITY NAME OF THE COMPANY CHANNEL DATE OF REMARKS IDENTITY OPERATIONALISA TION 235 VADODARA SOUTH ASIA S. FM 17.04.2008 236 VARANASI E.N.I.L. RADIO- MIRCHI 14.07.2007 237 VARANASI SHRI PURAN MULTIMEDIA MANTRA FM 20.07.2007 238 VARANASI SOUTH ASIA S. FM 29.12.2007 239 VIJAYWADA E.N.I.L. RADIO- MIRCHI 11.12.2007 240 VIJAYWADA KAL RADIO S. FM 25.12.2007 241 VISHAKAPATNAM RELIANCE BROADCAST BIG-FM 27.10.2007 NETWORK LTD. 242 VISHAKAPATNAM E.N.I.L. RADIO- MIRCHI 26.10.2007 243 VISHAKAPATNAM M.B.P.L. RADIO-CITY 29.10.2007 244 VISHAKAPATNAM UDAYA TV VISAKHA FM 06.02.2003 ALREADY IN OPERATION FROM PHASE-I 245 WARANGAL KAL RADIO S. FM 28.05.2008

Source: Ministry of Information & Broadcasting

143

Annexure 5.3: List of applicants who have been granted DTH License

1. M/s. Tata Sky Ltd., 3rd Floor, Bombay Dyeing A.O. Building, Pandurang Budhkar Marg, Worli, Mumbai – 400 025 Tel: 022-6613 3000 Fax-022-6613 3030/6616 3013

2. M/s Dish TV India Ltd. FC-9, Sector-16A, Film City, Noida-201301 Tel: 91-120-2511064-78 Fax: 91-120-2511186

3. SUN Direct TV(P) Ltd. Murasoli Maran Towers, 73, MRC Nagar, Main Road, MRC Nagar, Chennai – 28 PH: 044-44676767

4. Bharti Telemedia Ltd. Airtel centre, Plot No 16, Udyog Vihar Phase IV, , Gurgaon – 122015 Ph: 0124-4222222

5. Reliance Big TV Pvt. Ltd. 3rd Floor, B-Wing, Reliance Centre, Maharaja Ranjit Singh Marg, New Delhi – 110 002 Ph: 011-30332832

6. M/s Bharat Business Channel Ltd. Uplink Centre, Plot No 1D, Udyog Vihar, Industrial Area, Greater NOIDA, Distt, Gautam Budh Nagar , - 201 306 PH: 0120-6141000

144

Annexure 5.4: List of permitted teleports at various locations in India [As on 29/12/2011]

Sr.No Name of Teleport Address Location Date of Permission 1 TV TODAY NETWORK TV TODAY NETWORK LIMITED FC- NEW DELHI 22-Nov-00 LIMITED 8, SECTOR-16A, NOIDA(UP) 2 SUN TV LTD. R S NO. 4288/72,73 & 116, BLOCK CHENNAI 12-Mar-01 NO. 94, MRC NAGAR CHENNAI- 600018 3 ENTERTAINMENT 7B, SHAH INDUSTRIAL ESTATE, MUMBAI 23-May-01 TELEVISION NETWORK OFF VEERA DESAI ROAD, PVT.LTD ANDHERI W , MUMBAI-400053 4 USHODAYA 6-3-570, EENADU COMPLEX, HYDERABAD 23-May-01 ENTERPRISES LTD. SOMAJIGUDA, HYDERABAD-500082 5 ESSEL SHYAM C-34,SECTOR-62,ELECTRONIC NOIDA 3-Sep-01 COMMUNICATION CITY,NOIDA-201307 LIMITED 6 ASIANET ASIANET STUDIO/COMPLEX, THIRUVANANTHAPURAM 17-Oct-01 INFRASTRUCTURE PVT. PULIYARAKONAM P.O. LTD. THIRUVANANTHAPURAM KERALA 7 ESSEL SHYAM C-34, ELECTRONIC CITY,SECTOR- NOIDA-2 7-Feb-02 COMMUNICATION LTD 62, NOIDA-201307 8 SAHARA SANCHAR SAHARA INDIA COMPLEX, C-2, NOIDA 12-Feb-02 LIMITED C-3, SECTOR XI NOIDA-201301 U.P 9 TELEVISION EIGHTEEN VIDEOCON TOWER, E-1 RANI NEW DELHI 18-Mar-02 INDIA LIMITED JHANSI ROAD, JHANDEWALAN EXTN., NEW DELHI-110055 10 NEW DELHI ARCHANA COMPLEX, GREATER NEW DELHI 11-Jun-02 TELEVISION LTD. KAILASH-I NEW DELHI-110048 (NDTV) 11 INDIAVISION SATELLITE TATU'S TOWER, KOCHI -KERALA 7-Nov-02 COMMUNICATIONS LTD. 32/1787,PADIVATTOM, NH BY-PASS ROAD, KOCHI(KERALA) 682024 12 NOIDA SOFTWARE B-23-25, POCKET C, GREATER NOIDA 27-Jan-03 TECHNOLOGY PARK LTD. SURAJPUR INDUSTRIAL AREA, GREATER NOIDA(U.P) 13 DISH TV INDIA LIMITED FC-19, SECTOR-16A, NOIDA-201301 NOIDA 2-Apr-03 (Formerly known (U.P.) ASCEnterprises Ltd.) 14 POSITIVE TELEVISION 7 C, DOCTORS LANE, GOL MARKET, GUWAHATI 9-Jun-03 PVT. LTD. NEW DELHI-110001 15 CHANNEL GUIDE INDIA BOKADIA MANSION, 3RD MUMBAI 15-Sep-03 LTD. FLOOR,229, PRINCESS STREET, MUMBAI 16 INDIASIGN PVT. LTD. A-49, SECTOR 18, ELECTRONICS GURGAON 18-Nov-03 CITY, HARTRON COMPLEX, GURGAON(HARYANA) 17 ASSOCIATED CO.NO.97, ROAD NO.3, BANJARA HYDERABAD 24-Nov-03 BROADCASTING PVT. HILLS,HYDERABAD-500034 LTD. 18 AV ENTERTAINMENT 240, ZONE-I, M.P.NAGER, BHOPAL 15-Dec-03 PVT. LTD. BHOPAL(M.P) 19 TELEVISION EIGHTEEN EMPIRE COMPLEX, 414, SENAPATI MUMBAI 19-Mar-04 INDIA LIMITED BAPAT MARG, LOWER PAREL, MUMBAI-400013 20 AMRITA ENTERPRISES TC NO.15/1069, AMRITA, THIRUVANANTHAPURAM 20-Apr-04 PVT. LTD. GANDHI NAGER, VAZHUTHANCADU, THIRUVANANTHAPURAM-695014 21 MAVIS SATCOM LIMITED NO.48 NP, JAWAHARLAL NEHRU CHENNAI 22-Apr-04 ROAD, EKKATUTHANGAL, CHENNAI- 600092

145

Annexure 5.4 (Contd.)

22 TATA COMMUNICATIONS VSNL, TECHNICAL COMPLEX, SDF KOLKATTA 14-May-04 LTD.VSNL BUILDING, SALT LAKE, KOLKATTA- 700091 23 TATA COMMUNICATIONS VSNL, VSB, KAKKANAD, THIRKKAKARA, COCHIN 14-May-04 LTD. VSNL ERNAKULAM,COACHIN-682030 24 TATA COMMUNICATIONS THIRUVELLUVAR SATELLITE VSNL CHENNAI 14-May-04 LTD., VSNL, EARTH STATION, REDHILLS ROAD, AMBATTUR, CHENNAI-600053 25 TATA COMMUNICATIONS VSNL, VSB, BANGLA SAHAB ROAD, NEW NEW DELHI 14-May-04 LTD.,VSNL DELHI-110001 26 TATA COMMUNICATIONS VSNL,VSB, FORT, MG ROAD, MUMBAI- MUMBAI 14-May-04 LTD., VSNL 400001 27 LAMHAS SATELLITE LTD. SERVICES 161, TOWER I, MUMBAI 10-Aug-04 INTERNATIONAL INFOTECH PARK, VASHI, NAVI MUMBAI 28 MALAYALAM MALAYALAM COMMUNICATIONS LTD. THIRUVANANTHAPURAM 22-Dec-04 COMMUNICATIONS LTD. CHANDRAGIRI61,VIKRAMPURAM HILLS,KOWDIAR P.O., THIRUVANANTHAPURAM-695003 29 SANSKAR INFO TV PVT. B-10, MELKAY BUILDING, OPP. MAROL MUMBAI 23-Feb-05 LTD. TELEPHONE EXCHANGE, CENTRAL ROAD, MIDC, ANDHERI E, MUMBAI-400093 30 BENNETT COLEMAN AND BENNETT, COLEMAN & CO. LTD.,THE MUMBAI 2-May-05 CO. LTD. TIMES OF INDIA BUILDING DR. D.N ROAD, MUMBAI-400001 31 SENIOR MEDIA LTD. SENIOR MEDIA LTD NO.3, SIRI FORT NEW DELHI 5-May-05 ROAD, NEW DELHI-49 32 LOK PRAKASHAN LTD. LOK PRAKASHAN LTD. 57 AHMEDABAD 6-May-05 CHOWRINGHEE ROAD, HORIZON, 3RD FLOOR, KOLKATA-700071 33 CALCUTTATELEVISION CALCUTTA TELEVISION NETWORK PVT. KOLKATA 22-Aug-05 NETWORK PVT. LTD. LTD. 89 M.B.ROAD BIRATI, KOLKATA- 70051 34 KOHINOOR CORPORATION BROADCASTING KOHINOOR RAJPURA - PUNJAB 9-Sep-05 LTD. BROADCASTING CORPORATION LTD. TAGORE COMPLEX, MODEL TOWN, PATIALA-147001, PUNJAB 35 TELEVISION EIGHTEEN VIDEOCON TOWER, E-1 RANI JHANSI NOIDA 14-Sep-05 INDIA LIMITED ROAD, JHANDEWALAN EXTN., NEW DELHI-110055 36 KAMYAB TV PVT. LTD. KAMYAB TV PVT. LTD. 168, EKAMRA BHUBANESHWER 30-Sep-05 (Formerly known as MD TV MARG, UNIT-6 BHUBANESWER-751001 Pvt. Ltd.) 37 KASTURI MEDIA PVT. LTD. KASTHURI MEDIAS PVT. LTD. BANGALORE 10-Nov-05 NO.286, 3RD MAIN ROAD, J.P. NAGER, BANGLORE-560078 38 SST MEDIA PVT. LTD. 57 J.L NEHRU ROAD HORIZON, KOLKATA 30-Nov-05 3RD FLOOR, KOLKATA-700071 39 ESSEL SHYAM ROYAL PALAMS,SURVEY NO. 169,NEAR MUMBAI 2-Dec-05 COMMUNICATION LTD. UNIT 26, AAREY MILK COLONY GOREGAON EAST, MUMBAI- 400065 40 MM TV LTD. MM TV LTD. POST BOX NO. 106, ALAPUZZA 2-Mar-06 KANDATHIL VARGHESE MAPPILLAI MEMORIAL SOCIETY BUILDING K.K.ROAD, KOTTAYAM-686001, KERALA 41 IN CABLENET ANDHRA LTD. IN CABLENET ANDHRA LTD. 98, OM HYDERABAD 9-Mar-06 PLAZA, DOMALGUDA, HYDERABAD- 500029 42 INDRA TELEVISION LTD. INDRA TELEVISION LTD. MEGA CITY HYDERABAD 7-Jun-06 NO. 338, ROAD NO.3, ARORA COLONY BANJARA HILLS HYDERABAD- 500034

146

Annexure 5.4 (Contd.)

43 SUN TV LTD. R S NO. 4288/72,73 & 116, BLOCK NO. CHENNAI 14-Jul-06 94, MRC NAGAR CHENNAI-600018 44 MEDIA CONTENT AND DLF CNTRE,7TH FLOOR,4 SNANSAD NOIDA 20-Sep-06 COMMUNICATION INDIA SERVICESMARG, NEW DELHI-110001 PRIVATE LIMITED 45 TATA SKY LIMITED TATA SKY LTD. 3RD FLOOR,C-1,WADIA NEW DELHI 20-Sep-06 INTERNATIONAL CENTRE BOMBAY DYEING,PANDURANG BUDHAR MARG,WORLI,MUMBAI-400025 46 SATISH SUGERS LTD. VAISHNAVI BHAVANA,89/1, 1ST A MAIN BANGALORE 26-Sep-06 ROAD,INDUSTRIAL SUBRUB, 2ND STAGE, YESHWANTHPUR,BANGLORE- 560022 47 SHITAL FIBRES LTD. SHITAL FIBRES LTD. A-17, FOCAL POINT JALANDHAR 29-Sep-06 EXTENSION ,P.O.BOX NO. 407 AND 449, JALLANDHAR-144004 48 MH ONE TV NETWORK MH ONE TV NETWORK LTD. 2,SSI DELHI 23-Nov-06 LTD. INDUSTRIAL AREA, GT KARNAL ROAD, DELHI-33 49 STV ENTERPRISES LTD. 268 MASJID KOTH, NEAR UDAI PARK NEW DELHI 11-Jan-07 MARKET, NEW DELHI-110049 50 AIRR X MEDIA LTD. 502 ASHWIN ATHWA LINES SURAT SURAT 13-Mar-07 GUJARAT

51 BROADCAST 370-371/2, FIRST FLOOR, HOSPITAL NEW DELHI 21-May-07 EQUIPMENTS INDIA PVT. ROAD, JANGPURA, NEW DELHI-110014 LTD.

52 WINNING EDGEWINNING EDGE HYDERABAD 25-May-07 COMMUNICATIONS LTD. COMMUNICATIONS LTD. 301,SWARNA JAYANTHI COMPLEX, AMEERPET, HYDERABAD-500038 53 INDIASIGN PVT. LTD. GL 34/1 SALTLAKE ELECTRONIC KOLKATA 15-Jun-07 COMPLEX SECTOR-5, KOLKATTA WEST BANGAL 54 INDIASIGN PVT. LTD. CHENNAI 15-Jun-07 55 RACHANA TELEVISION PLOT NO. 564-A-19-III, ROAD NO.92, HYDERABAD 15-Jun-07 PVT. LTD. JUBILEE HILLS, HYDERABAD-500033 56 ORTEL ORTEL COMMUNICATIONS LTD. B-7/122 BHUBANESHWER 25-Jun-07 COMMUNICATIONS LTD. A, SAFDARJUNG ENCLAVE, NEW DELHI- 110029 57 SOWBHAGYA EXPORTS SOWBHAGYA EXPORTS LTD. 77/14 SKD HYDERABAD 4-Jul-07 LTD. NAGER, SRINAGER COLONY HYDERABAD-500073 ANDHRA PRADESH 58 ESSEL SHYAM C-138, NARAINA INDUSTRIAL AREA- KERALA 5-Jul-07 COMMUNICATION LTD. I,AROOR NEW DELI-28 59 PRAGYA VISION PVT. LTD. FC-13, SECTOR 16A, FILM CITY, NOIDA- NOIDA 5-Sep-07 201301 60 BRAHMAPUTRA TELE- 13THMILE TAMULIKUCHI BYRNIHAT RI - GUWAHATI 25-Sep-07 PRODUCTIONS PVT. LTD. BHOI MEGHALAYA 61 G. NEXT MEDIA PVT. LTD. 78, OKHALA INDUSTRIAL ESTATE NEW DELHI 5-Oct-07 PHASE-III, NEW DELHI-110020 62 INDIASIGN PVT. LTD. 1343,ROAD NO. 67, JUBILEE HYDERABAD 14-Mar-08 HILL,HYDERABAD 63 TATA COMMUNICATIONS THIRUVALLUR SATELLITE EARTH CHENNAI-2 6-May-08 LIMITED STATION,226, RED HILLS ROAD, AMBATTUR, CHENNAI-600053 64 POSITIVE TELEVISION POSSITIVE TELEVISION PVT. LTD. 7C,NOIDA 23-May-08 PVT. LTD. DOCTOR'S LANE, GOL MARKET,NEW DELHI-110001 65 EASTERN MEDIA LTD. A/62,NAYAPALLI, BHUBANESWAR- BHUBANESHWER 2-Jul-08 751003, ORISSA

147

Annexure 5.4 (Contd.)

66 RAJASTHAN PATRIKA KESARGARH, JLN MARG, JAIPUR- JAIPUR 5-Aug-08 PRIVATE LIMITED 302004 67 PRIDE EAST NEWS LIVE, 558, G.S.ROAD, CHRISTIAN GUWAHATI 13-Aug-08 ENTERTAINMENT PVT. BARTI, DISPUR, GUWAHATI-78 LIMITED 68 INDIASIGN PVT. LTD. 1343,ROAD NO. 67, JUBILEE HYDERABAD (Location 17-Sep-08 HILL,HYDERABAD Shifted from Noida) 69 VINTAGE STUDIO PVT. 23/24, EAST PATEL NAGAR,NEW DELHI- NEW DELHI 5-Jan-09 LTD. 110008 70 SKYLINE TELE MEDIA C-4,SHIVALIK,NEAR MALVIYA NAGAR NOIDA 27-May-09 SERVICES PVT. LTD. MARKET,NEW DELHI-110017 71 INFORMATION TV PVT. 275,CAPTAIN GAUR NEW DELHI 3-Jun-09 LTD. MARG,SRINIVASPURI,NEW DELHI- 110065 72 UNILAZER EXPORTS AND PARIJAT HOUSE, 1076, DR. MUMBAI 26-Jun-09 MANAGEMENT E.MOSES ROAD, WORLI, NAKA, CONSULTANTS LIMITED MUMBAI-400018 73 COMSAT SYSTEM PVT. PLOT NO. 22/A, IDA, MALLAPUR, HYDERABAD 14-Oct-09 LTD. HYDERABAD-50076 74 BHARTI TELEPORTS THE GRAND HOTEL, VASANT KUNJ, Noida 11-Nov-09 LIMITED PHASE-II, NELSON MANDELA ROAD, NEW DELHI-110070 75 SRI VENKATESWARA BHAKTITHIRUNILAYAM,HIMAYATH TIRUPATI 11-Nov-09 CHANNEL PVT. LTD. NAGAR,HYDERABAD

76 TATA COMMUNICATIONS THIRUVALLUVAR SATELLITE EARTH CHENNAI -3 13-Jan-10 LIMITED STATION,226,RED HILLS ROAD,AMBATTUR,CHENNAI-600053 77 ROYS INSTITUTE OF 11/1 B.T ROAD BELGHORIA KOLKATA- KOLKATA 1-Apr-10 COMPETITIVE 700056 24 PARGANAS NORTH WEST EXAMINATION PVT LTD BENGAL 78 INDEPENDENT NEWS PLOT NO. 17B & 17C, SECTOR 16A, FILM NOIDA -2 28-Apr-10 SERVICES PVT. LTD. CITY NOIDA(UP) 79 RAJ TELEVISION 32,POES ROAD, 2ND STREET, CHENNAI 5-May-10 NETWORK LTD. TEYNAMPET, CHENNAI-600018 80 ESSEL C-138, NARAINA INDUSTRIAL AREA-I, NOIDA -3 12-May-10 SHYAMCOMMUNICATION NEW DELHI-28 LTD. 81 KANSANNEWS HOUSE NO. 18, SECTOR-18, CHANDIGARH 13-May-10 PRIVATE LIMITED CHANDIGARH

82 TATA TATA COMMUNICATIONS LTD. VIDESH CHENNAI -4 4-Jun-10 COMMUNICATIONS LTD. SANCHAR BHAWAN MAHATMA GANDHI VSNL ROAD, MUMBAI-400001 83 DISH TV INDIA LTD. PLOT NO.18, SECTOR16A, NOIDA- NOIDA 6-Apr-11 201301 84 AASTHA BROADCASTING AATHA BHAWAN, A-105, SECTOR-5, NOIDA 2-May-11 NETWORK LIMITED NOIDA-201301 85 MAHUAA MEDIA FC 17A & 17B, SECTOR 16A, FILM CITY, NOIDA 25-May-11 PRIVATE LIMITED NOIDA-201301 86 RTR Broadcast Pvt. Ltd. D-38, RDC, Raj Nagar, Ghaziabad Ghaziabad 7-Sep-11 87 Silver Star Communication NO. 24, VI MAIN ROAD, KASTURIBA CHENNAI 2-Nov-11 Ltd. NAGAR, ADYAR, CHENNAI-600020 INDIA

Source: Ministry of Information & Broadcasting

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Index of Tables & Charts

Tables

Table 1.1: Subscriber Base & Teledensity – Rural & Urban ...... 3 Table 1.2: Service Area wise Access (Wireless +Wireline) Subscribers ...... 6 Table 1.3: Service Area wise Teledensity as on 30th June, 2012 ...... 8 Table 1.4: Growth in Subscribers ...... 9 Table 1.5: Market Share of the operators in total rural subscribers base for the quarter ending Jun-12 ...... 10 Table 1.6: List of Cellular Mobile (GSM & CDMA) Service Providers currently providing service [As on 30th June, 2012] ...... 11 Table 1.7: Wireless Subscriber Base & Teledensity – Rural & Urban ...... 12 Table 1.8: Growth in Wireless Subscribers ...... 13 Table 1.9: Service Area wise Wireless Subscribers ...... 14 Table 1.10: Service Area wise Wireless Teledensity as on 30th June, 2012 ...... 15 Table 1.11: Rural Wireless Subscribers and Market Share ...... 16 Table 1.12: Group-wise Market Share (in terms of subscription) within GSM Service ... 18 Table 1.13: Market Share (in terms of subscription) within CDMA Service...... 19 Table 1.14: Service Providers providing Wireline service [as on 3th June, 2012] ...... 20 Table 1.15: Wireline Subscriber Base & Teledensity – Rural & Urban ...... 21 Table 1.16: Service Provider wise Subscribers (Rural & Urban) & Share of Rural Subscription ...... 22 Table 1.17: Service Provider wise growth in Subscribers ...... 23 Table 1.18: Service Area wise Wireline Subscribers ...... 23 Table 1.19: Service Area wise Wireline Teledensity as on 30th June, 2012 ...... 24 Table 1.20: Rate of change & Market share of PCOs ...... 26 Table 1.21: Trends in subscribers (in Million) of PSUs Vs. Pvt. Internet Service Providers ...... 28 Table 1.22: Internet Subscriber Base & Market share of top 10 ISPs ...... 29 Table 1.23: Service Provider wise details of Data Services ...... 33 Table 1.24: PMRTS Subscriber base – Service Provider wise...... 34 Table 1.25: VSAT Service Providers currently providing service & subscriber base ...... 35 Table 2.1: Key Indicators - GSM Service ...... 38 Table 2.2: Monthly ARPU - GSM Service...... 39 Table 2.3: Composition of Revenue (%) - GSM Service...... 40 Table 2.4: MOU & SMS (per subscriber per month) - GSM Service ...... 40 Table 2.5: Outgoing Traffic (MOU) Pattern - GSM Service ...... 41 Table 2.6: Average outgo* per outgoing minute - GSM Service ...... 41 Table 2.7: Trends of Key Parameters - GSM Service ...... 42 Table 2.8: Key Indicators – CDMA Full Mobility Service ...... 43 Table 2.9: Monthly ARPU – CDMA Full Mobility Service ...... 44 Table 2.10: Composition of Revenue (%)– CDMA Full Mobility Service ...... 45 Table 2.11: MOU & SMS (per subscriber per month) – CDMA Full Mobility Service...... 45 Table 2.12: Outgoing Traffic Pattern – CDMA Full Mobility Service ...... 46 Table 2.13: Average outgo* per outgoing minute – CDMA Full Mobility Service ...... 47 Table 2.14: Trends of Key Parameters – CDMA Full Mobility Service ...... 47 Table 3.1: Gross Revenue (GR), Adjusted Gross Revenue (AGR), License Fee (LF) & Spectrum Charges ...... 50 Table 3.2: Service-wise Gross Revenue, Adjusted Gross Revenue (AGR), License Fee and Spectrum Charges ...... 51 Table 3.3: Access Services – Service Provider wise Gross Revenue ...... 52 Table 3.4: Category-wise share in Access Services Gross Revenue (GR) ...... 53 Table 4.1: QoS Summary - Wireless Service ...... 55 Table 4.2: Parameter wise Performance of Wireless Service Providers ...... 58

149

Table 4.3: QoS Summary - Wireline Service ...... 64 Table 4.4: QoS Parameters not reported by the service providers - wireline ...... 66 Table 4.5: Parameter wise QoS of Wireline Service Providers ...... 68 Table 4.6: Performance on ISPs Quality of Service ...... 70 Table 4.7: Parameter-wise status of QoS benchmarks for Broadband service ...... 73 Table 5.1: Key Parameters ...... 77 Table 5.2: Status of applications for community radio station licenses received from Ministry of Information and Broadcasting ...... 81

Charts

Chart 1.1: Trends in Telephone Subscribers and Teledensity in India ...... 2 Chart 1.2: Market Share - Rural & Urban ...... 4 Chart 1.3: Composition of Access subscription – Wireline & Wireless ...... 5 Chart 1.4: Composition of Telephone Subscribers at the end of the quarter ...... 5 Chart 1.5: Net Addition in Telephone Subscription (In millions) ...... 7 Chart 1.6: Wireless Subscriber Base and Teledensity ...... 12 Chart 1.7: Wireless Market Share – Rural & Urban ...... 13 Chart 1.8: Wireless Subscription: GSM vs CDMA ...... 17 Chart 1.9: Wireline Subscriber Base and Teledensity ...... 21 Chart 1.10: Wireline Market share – Rural & Urban ...... 22 Chart 1.11: Number of PCOs ...... 25 Chart 1.12: Growth in VPTs ...... 26 Chart 1.13: Trends in Internet subscription ...... 27 Chart 1.14: Growth achieved by top ten ISPs during the quarter ...... 30 Chart 1.15: Technology trends for Internet Access (including Broadband) ...... 30 Chart 1.16: Broadband Access - Technologies & Market Share ...... 31 Chart 1.17: Speed Category wise data on Internet/broadband subscribers for top 10 States ...... 31 Chart 1.18: Growth of wireless subscribers capable of Accessing Data services/Internet ...... 32 Chart 1.19: Number of PMRTS subscribers & Rate of Change (%) ...... 35 Chart 1.20: Number of VSAT Subscribers & Rate of Change (%) ...... 36 Chart 2.1: Outgoing Traffic Pattern - GSM Service ...... 38 Chart 2.2: Proportion of prepaid subscribers - GSM Service ...... 39 Chart 2.3: Outgoing Traffic Pattern – CDMA Full Mobility Service ...... 43 Chart 2.4: Proportion of prepaid subscribers – CDMA Full Mobility Service ...... 44 Chart 2.5: Trends in MOU for Internet Telephony ...... 48 Chart 3.1: Composition of Gross Revenue ...... 51 Chart 3.2: Trend in ARPU per month for Access Services ...... 52 Chart 5.1: Maximum number of TV Channels being carried by certain Cable operators in their networks ...... 78 Chart 5.2: Set Top Boxes (STBs) ...... 79 Chart 5.3: Comparative position of Revenue from FM Radio Stations ...... 80

150