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TTF Smartcard Ticketing on Public Transport 2010
Tourism & Transport Forum (TTF) Position Paper Smartcard ticketing on public transport July 2010 Tourism & Transport Forum (TTF) is a national, Member‐funded CEO forum, advocating the public policy interests of the 200 most prestigious corporations and institutions in the Australian tourism, transport, aviation & investment sectors. CONTENTS OVERVIEW 2 SMARTCARD TECHNOLOGY 3 ADVANTAGES OF SMARTCARD TICKETING 3 CHALLENGES FOR IMPLEMENTATION 6 SMARTCARD TICKETING IN AUSTRALIA 8 SMARTCARD TICKETING INTERNATIONALLY 10 INNOVATION IN SMARTCARD TECHNOLOGY 12 LOOKING AHEAD 14 CONCLUDING REMARKS 14 FOR FURTHER INFORMATION PLEASE CONTACT: CAROLINE WILKIE NATIONAL MANAGER, AVIATION & TRANSPORT TOURISM & TRANSPORT FORUM (TTF) P | 02 9240 2000 E | [email protected] www.ttf.org.au In short: 1. Smartcard ticketing provides convenience for commuters and efficiency gains for transport service providers. 2. Smartcard systems have been introduced in Australian cities with varying degrees of success. 3. International experience suggests that successful implementation may take many years, and difficulties are commonplace. 4. Overall, the benefits of smartcard ticketing overwhelmingly outweigh the costs and challenges that may arise in implementation. Overview Smartcard technology is being implemented around the world as a substitute for cash transactions in various capacities. When applied to public transport fare collection, smartcards eliminate the need for commuters to queue for tickets and reduce the burden on transport providers to process fare transactions. In recent years, benefits such as decreased travel times and general convenience to commuters have driven a shift towards smartcard ticketing systems on public transport systems in Australia and around the world. As well as providing more efficient transport services to commuters, smartcard ticketing systems enable service providers and transit authorities to collect comprehensive data on the travel behaviour of commuters. -
Public Transport Partnerships
PUBLIC TRANSPORT PARTNERSHIPS An Overview of Passenger Rail Franchising in Victoria March 2005 Department of Infrastructure PUBLIC TRANSPORT PARTNERSHIPS An Overview of Passenger Rail Franchising in Victoria March 2005 Public Transport Division Department of Infrastructure © State of Victoria 2005 Published by Public Transport Division Department of Infrastructure 80 Collins Street, Melbourne March 2005 www.doi.vic.gov.au This publication is copyright. No part may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968. Authorised by the Victorian Government, 80 Collins Street, Melbourne. Minister’s Foreword In February 2004, after the failure of the original privatisation framework, the Victorian Government entered into new franchise agreements with Melbourne’s public transport companies, Yarra Trams and Connex. These partnership agreements find the balance between government support for public transport in Melbourne and the operational expertise provided by experienced private rail operators. Almost one year on, the new arrangements are running smoothly, providing stability across the public transport system and giving a solid foundation for a range of improvements in service delivery. Some of the other benefits to passengers that stem from these agreements include: • Additional front-line customer service staff; • Increased security patrols; • Improved driver training programs; • All night New Year’s Eve services; • Additional rolling stock; and • Improved standards for the upkeep of transport facilities. The key themes of this summary report include the background to the failure of the original contracts, the renegotiations, the nature of the new partnership agreements and the challenges of the refranchising process. You can obtain the latest information about Melbourne’s public transport by visiting www.doi.vic.gov.au/transport I commend this report to you. -
Victorian Ports Corporation (Melbourne) Annual Report 2017-18
ANNUAL REPORT 2017-18 Victorian Ports Corporation (Melbourne) Street address Level 5, 530 Collins Street Melbourne Victoria 3000 Australia Postal address GPO Box 261 Melbourne VIC 3001 Australia Tel: +61 3 8347 8300 Fax: +61 3 8347 8301 www.vicports.vic.gov.au Annual Report Ports Corporation (Melbourne) 2017-18 Victorian Authorised by the Victorian Government. This publication is produced by Victorian Ports Corporation (Melbourne). Proudly designed and produced by abCreative productions www.abCreative.com Printed on 100% recycled paper. Responsible Body’s declaration The Hon. Luke Donnellan MP Minister for Ports 1 Spring Street Melbourne Victoria 3000 The Hon. Tim Pallas MP Treasurer 1 Treasury Place East Melbourne Victoria 3002 Dear Ministers, Victorian Ports Corporation (Melbourne) 2017-18 Annual Report I have much pleasure in submitting to you the Annual Report of Victorian Ports Corporation (Melbourne) for the period 1 July 2017 to 30 June 2018, in accordance with the provisions of the Transport Integration Act 2010 (Vic) and the Financial Management Act 1994 (Vic). Yours sincerely, James Cain Chairman 29 August 2018 Victorian Ports Corporation (Melbourne) 2017-18 Annual Report 1 2 Victorian Ports Corporation (Melbourne) 2017-18 Annual Report Contents Responsible Body’s declaration 1 Section 1: Year in review 5 From the Chairman 6 From the Chief Executive Officer 7 Mission, vision and values 8 An overview of VPCM 9 Manner of establishment 9 Purpose and responsibilities 9 Functions, objects and powers 10 Significant legislative changes -
Integrated Transport Planning
Integrated Transport Planning Transport Integrated | August 2021 August Integrated Transport Planning August 2021 Independent assurance report to Parliament 2021–22: 01 Level 31, 35 Collins Street, Melbourne Vic 3000, AUSTRALIA 2021–22: T 03 8601 7000 E [email protected] 01 www.audit.vic.gov.au This report is printed on Monza Recycled paper. Monza Recycled is certified Carbon Neutral by The Carbon Reduction Institute (CRI) in accordance with the global Greenhouse Gas Protocol and ISO 14040 framework. The Lifecycle Analysis for Monza Recycled is cradle to grave including Scopes 1, 2 and 3. It has FSC Mix Certification combined with 99% recycled content. ISBN 9781921060151 Integrated Transport Planning Independent assurance report to Parliament Ordered to be published VICTORIAN GOVERNMENT PRINTER August 2021 PP no 248, Session 2018–21 The Hon Nazih Elasmar MLC The Hon Colin Brooks MP President Speaker Legislative Council Legislative Assembly Parliament House Parliament House Melbourne Melbourne Dear Presiding Officers Under the provisions of the Audit Act 1994, I transmit my report Integrated Transport Planning. Yours faithfully Dave Barry Acting Auditor-General 4 August 2021 The Victorian Auditor-General’s Office acknowledges Australian Aboriginal peoples as the traditional custodians of the land throughout Victoria. We pay our respect to all Aboriginal communities, their continuing culture and to Elders past, present and emerging. Integrated Transport Planning | Victorian Auditor-General´s Report Contents Audit snapshot ....................................................................................................................................... -
Annual Report
ANNUAL REPORT Accessibility 2017 – 2018 If you would like to receive this publication in an accessible format, such as large print or audio, phone 03 9619 5958 or email [email protected] Unless indicated otherwise, this work is made available under the terms of the Creative Commons Attribution 3.0 Australia licence. To view a copy of this licence, visit creativecommons.org/licenses/by/3.0/au It is a condition of this Creative Commons Attribution 3.0 Licence that you must give credit to the original author who is the State of Victoria. ANNUAL REPORT 2017 – 2018 – 2017 REPORT ANNUAL V/LINE Authorised by Transport for Victoria, 1 Spring Street, Melbourne. MSR01744 Annual Report 2017-18_4pp Cover.indd 1 3/12/2018 3:24 PM V/Line Corporation ABN 91 273 289 190 GPO Box 5343 Melbourne VIC 3001 Head Office / Administration Level 9, 750 Collins Street Docklands VIC 3008 Telephone (03) 9619 5900 Facsimile (03) 9619 5000 vline.com.au Customer information, reservations, sales and feedback Freecall 1800 800 007 Project team Rebecca Northeast Scheree Mularczyk Les Lovell Denis Grigolato Printed by Finsbury Green, Port Melbourne. MSR01744 Annual Report 2017-18_4pp Cover.indd 2 3/12/2018 3:24 PM Table of Contents Responsible Body’s declaration 2 Section One: Year in review 3 Section Two: Governance and organisational structure 21 Section Three: Workforce data 31 Section Four: Other disclosures 39 Financial Statements 57 Disclosure Index 134 MSR01744 Annual Report 2017-18_2.indd 1 3/12/2018 3:40 PM 2 V/Line | Annual Report | 2017 – 2018 Responsible Body’s declaration 4 September 2018 The Hon Jacinta Allan MP Minister for Public Transport Level 20, 1 Spring Street Melbourne VIC 3000 The Hon Tim Pallas MP Treasurer Level 4, 1 Treasury Place East Melbourne VIC 3002 Dear Ministers In accordance with the Financial Management Act 1994, I am pleased to present the Annual Report of V/Line Corporation (and its subsidiary V/Line Pty Ltd) for the year ending 30 June 2018. -
Investigation of the Relationship Between Transit Network Structure and the Network Effect – the Toronto & Melbourne Experience
INVESTIGATION OF THE RELATIONSHIP BETWEEN TRANSIT NETWORK STRUCTURE AND THE NETWORK EFFECT – THE TORONTO & MELBOURNE EXPERIENCE By Karen Frances Woo A thesis submitted in conformity with the requirements for the degree of Master of Applied Science Department of Civil Engineering University of Toronto © Copyright by Karen Frances Woo 2009 Investigation of the Relationship between Transit Network Structure and the Network Effect – The Toronto & Melbourne Experience Karen Frances Woo Master of Applied Science Department of Civil Engineering University of Toronto 2009 Abstract The main objective of this study was to quantitatively explore the connection between network structure and network effect and its impact on transit usage as seen through the real-world experience of the Toronto and Melbourne transit systems. In this study, the comparison of ridership/capita and mode split data showed that Toronto’s TTC has better performance for the annual data of 1999/2001 and 2006. After systematically investigating travel behaviour, mode choice factors and the various evidence of the network effect, it was found that certain socio-economic, demographic, trip and other design factors in combination with the network effect influence the better transit patronage in Toronto over Melbourne. Overall, this comparative study identified differences that are possible explanatory variables for Toronto’s better transit usage as well as areas where these two cities and their transit systems could learn from one another for both short and long term transit planning and design. ii Acknowledgments This thesis and research would not have been possible without the help and assistance of many people for which much thanks is due. -
Travelling on Public Transport to Melbourne University – Parkville Campus
Travelling on public transport to Melbourne University – Parkville Campus myki Concession travel myki is your reusable travel card for trains, If you’re under 19 you can travel on a concession trams and buses in Melbourne and some regional fare with a Child myki. If you’re 17 or 18, you must services across Victoria. Choose myki Money carry government issued proof of age ID (such if you travel occasionally, and top up as you go. as a passport, drivers licence, proof of age card), Choose myki Pass if you travel often, and top or proof of another concession entitlement up with consecutive days. (such as a Health Care Card). For information on public transport fares, and to If you're a tertiary student studying a full time use the fare calculator, visit ptv.vic.gov.au/myki undergraduate course on campus, you can apply for a PTV Tertiary Student ID. This costs $9 Buy your myki and top up at: and allows you to use a Concession myki until 28 February next year. Download an application − over 800 myki retail outlets including all at ptv.vic.gov.au/students 7-Eleven stores − myki machines at train stations, and premium If you’re an international undergraduate student, tram and bus stops (full fare card sales only) you may be eligible to buy an annual iUSEpass which gives you half-price myki fares in the zones − PTV Hubs where you study. Visit ptv.vic.gov.au/iuse for − train station ticket offices more information. − on board a bus ($20 max) If you're a postgraduate or part-time student, − at the Melbourne University Campus Pharmacy you're not eligible for concession fares. -
Visit Us at Metro Tunnel HQ
Tunnelling with tunnel boring machines Artist impression of The Metro Tunnel Project’s first tunnel boring machine The Metro Tunnel Constructing the tunnels Project will deliver twin nine kilometre Tunnelling between North Tunnelling between the Domain Melbourne and Kensington, and Precinct and South Yarra, and rail tunnels from North Melbourne to the CBD the Domain Precinct to the CBD Kensington to Two tunnel boring machines (TBMs) Two TBMs are assembled in the South Yarra as part are assembled in the station box at station box at the Anzac Station site the Arden Station site. The TBMs in the Domain Precinct (Domain). of a new end-to-end are launched separately, and tunnel The TBMs are launched separately towards the new tunnel entrance and tunnel towards the new tunnel Sunbury to Cranbourne/ at Kensington. entrance at South Yarra. Pakenham line. During tunnelling, the TBMs pipe During tunnelling, the TBMs pipe In addition to the the excavated material (slurry) the excavated material (slurry) back back to the Arden Station site and to site at Edmund Herring Oval in tunnel, five new line the new tunnel with curved Domain, and line the new tunnel underground stations concrete segments. with curved concrete segments. will be built. The TBMs arrive at Kensington The TBMs arrive at South Yarra and are transported back to the and are transported back to the Arden Station site. The TBMs are Anzac Station site. The TBMs are reassembled in the station box reassembled in the station box and and relaunched towards Parkville, relaunched towards the CBD, under before tunnelling towards the CBD. -
A City-Shaping Project for Melbourne and Victoria
A city-shaping project for Melbourne and Victoria The Metro Tunnel Transforming public transport will bring more trains to your suburb and The Metro Tunnel will create The project includes: reduce travel times a new end-to-end rail line • Twin 9km rail tunnels from from Sunbury in the west to the west of the city to the to key destinations Cranbourne/Pakenham in the south-east by running the south-east, with bigger and • Five new underground stations busy Cranbourne, better trains, next generation at Arden, Parkville, State Library, signalling technology and Town Hall and Anzac Pakenham and five new stations. • Passenger connections to Flinders Street and Melbourne Sunbury lines Expanding our public transport Central stations for easy through a new tunnel. network will allow extra train interchange with the City Loop services to be added to the • Train/tram interchange between Craigieburn, Cranbourne, Anzac Station and the Domain By untangling the Frankston, Pakenham, Interchange City Loop, more trains Sandringham, Sunbury, Upfield, Werribee and Williamstown lines. • High capacity signalling to can run more often enable more frequent services The Metro Tunnel is the first step across Melbourne. towards a metro-style rail network • Upgrades on other suburban for Melbourne, with the ‘turn up rail lines with benefits across and go’ rail services that are the the network hallmark of the world’s great cities. • Safety features including platform screen doors. Melbourne Airport Rail services will run through the Metro Tunnel to take passengers from the airport to the CBD in under 30 minutes. Construction is underway on five new stations, and we’ve finished digging twin 9km tunnels. -
PUBLIC TRANSPORT OMBUDSMAN LIMITED Annual Report 2010-2011
PUBLIC PUBLIC TRANSPORT OMBUDSMAN TRANSPORT LIMITED OMBUDSMAN LIMITED ANNUAL REPORT 2010-2011 Public Transport Ombudsman Annual Report 2010/2011 1 1,838 Cases received Cases finalised 1,835 finalised 91% cases 2,568 finalised in31 days Issues registered Complaints investigated and finalised 247 complaints involving 410 issues Our mission 95% conciliated / The mission of the Public resolved by agreement Transport Ombudsman (PTO) is to receive, investigate 3% withdrawn and facilitate the resolution 2% not investigated / of complaints and disputes further investigated between users of public passenger transport services in Victoria and members of the PTO scheme, where the public transport operators have been unable to resolve the complaint in the first instance. Our mission is founded on Index principles of independence, natural justice, access, equity, effectiveness, accountability 3 From the Chair and community awareness. 4 From the Ombudsman 5 About the PTO scheme 6 Accessing the PTO Glossary of terms 7 Accessibility and awareness of the PTO ANZOA Australia & New Zealand 9 myki and the PTO Ombudsman Association 11 Complaint handling AO Authorised Officer AORTA Authorised Officer Regulation, 19 Benchmarking our complaint handling Training and Accreditation unit 20 Better public transport services DoT Department of Transport 22 Effective relationships IDR Internal dispute resolution 25 Continual improvement - the new “business as usual”! PTO Public Transport Ombudsman RTM Refer to Member 26 Scheme member case activity RFIE Refer for Internal Escalation 27 Summary financial statements TTA Transport Ticketing Authority 2 Public Transport Ombudsman Annual Report 2010/2011 From the Chair The PTO’s history since its creation in The PTO continued to work proactively 2004 reflects Victoria’s changing public with all members of the scheme, with transport system. -
2020 ANNUAL REPORT PTO Scheme Members
2020 ANNUAL REPORT PTO Scheme members On 1 July 2019, Public Transport Victoria (PTV) together with VicRoads merged with the Department of Transport (DoT) to create an integrated transport department. Our value Contents proposition Year at a glance ................... 4 Complaints and investigations .....................12 The Public Transport Ombudsman is Chair’s report ....................... 6 a fair, free and fast service to sort out Systemic issues ..................14 public transport complaints and help Ombudsman’s report ............ 7 make the system better for everyone. In the community ................16 We’re here to listen. Our Board ............................ 8 We have the power to act, Accessibility and inclusion ..18 influence and drive change. Scheme review .................... 9 We are highly skilled. Approaches with issues by member ...............20 We help people reach agreements. COVID-19 and public transport ..................10 We’re impartial and achieve fair resolutions. Summary financial report ....22 We act on opportunities to improve the system. We’re here for the whole community. 2 3 Year at a glance Common issues within approaches 3373 472 1956 1701 1592 1200 631 APPROACHES INVESTIGATIONS COMPLAINTS STAFF SERVICE TICKETING LAND & TO THE PTO OPENED RECEIVED -334 COMPARED TO DELIVERY -186 COMPARED TO INFRASTRUCTURE 2018/19 F.Y. 2018/19 F.Y. -234 COMPARED TO -107 COMPARED TO -245 COMPARED TO -74 COMPARED TO -28 COMPARED TO 2018/19 F.Y. 2018/19 F.Y. 2018/19 F.Y. 2018/19 F.Y. 2018/19 F.Y. 595 350 6340 310 215 214 122 ENQUIRIES ABOUT APPROACHES ABOUT ISSUES WITHIN TRAMS, TRAINS COVID-19 * INFRINGEMENT ACCESSIBILITY MEMBERS NON MEMBERS APPROACHES & BUSES *NEW ISSUE, NOTICES -72 COMPARED TO +248 COMPARED TO -130 COMPARED TO -624 COMPARED TO -49 COMPARED TO READ MORE -114 COMPARED TO 2018/19 F.Y. -
BUILDING for TOMORROW #Allcommitted the Men and Women of VINCI Construction
BUILDING FOR TOMORROW #AllCommitted The men and women of VINCI Construction VINCI Construction — 2021 VINCI Construction — 2021 VINCI Construction — 2021 02 TALK WITH THE CHAIRMAN 06 INTERNATIONAL PRESENCE 07 ECONOMIC PERFORMANCE 08 OUR ORGANISATION 10 OUR COMMITMENTS 12 MANAGEMENT TEAM CONTENTS 14 EXPER TISE AND SKILLS 16 Buildings 24 Structures 32 Infrastructure 44 FOR TOMORROW 46 Envir onment 52 Innovation VINCI Construction — 2021 2 3 Our ambition in response Talk with Pierre Anjolras, Chairman of to a changing world VINCI Construction A new organisational structure The move also boosts our collective at VINCI, combining the activities innovation capacity, which will be critical of VINCI Construction and Eurovia in accelerating the transformation of our within a single business line, businesses, products, services and solutions was announced in January 2021; in response to the ecological transition, it is headed by Pierre Anjolras. in which we play a leading role. Why are Eurovia and VINCI How is VINCI Construction Construction joining forces? now organised? This move is all about preparing We are organised into three pillars, for the future. We live in a world with leading positions in each. The first, where transformations are accelerating. which most clearly sets us apart from The ecological transition, the digital our competitors, is our Speciality Network; revolution... These far-reaching changes it brings together our subsidiaries that are leading us to rethink the assets specialise in soil technologies, structures, that need to be built and how we build them. nuclear engineering and digital solutions This presents both a fantastic opportunity for the construction sector, with skills and and an immense challenge for all our brands that set the standard worldwide.