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TTF Smartcard Ticketing on Public Transport 2010
Tourism & Transport Forum (TTF) Position Paper Smartcard ticketing on public transport July 2010 Tourism & Transport Forum (TTF) is a national, Member‐funded CEO forum, advocating the public policy interests of the 200 most prestigious corporations and institutions in the Australian tourism, transport, aviation & investment sectors. CONTENTS OVERVIEW 2 SMARTCARD TECHNOLOGY 3 ADVANTAGES OF SMARTCARD TICKETING 3 CHALLENGES FOR IMPLEMENTATION 6 SMARTCARD TICKETING IN AUSTRALIA 8 SMARTCARD TICKETING INTERNATIONALLY 10 INNOVATION IN SMARTCARD TECHNOLOGY 12 LOOKING AHEAD 14 CONCLUDING REMARKS 14 FOR FURTHER INFORMATION PLEASE CONTACT: CAROLINE WILKIE NATIONAL MANAGER, AVIATION & TRANSPORT TOURISM & TRANSPORT FORUM (TTF) P | 02 9240 2000 E | [email protected] www.ttf.org.au In short: 1. Smartcard ticketing provides convenience for commuters and efficiency gains for transport service providers. 2. Smartcard systems have been introduced in Australian cities with varying degrees of success. 3. International experience suggests that successful implementation may take many years, and difficulties are commonplace. 4. Overall, the benefits of smartcard ticketing overwhelmingly outweigh the costs and challenges that may arise in implementation. Overview Smartcard technology is being implemented around the world as a substitute for cash transactions in various capacities. When applied to public transport fare collection, smartcards eliminate the need for commuters to queue for tickets and reduce the burden on transport providers to process fare transactions. In recent years, benefits such as decreased travel times and general convenience to commuters have driven a shift towards smartcard ticketing systems on public transport systems in Australia and around the world. As well as providing more efficient transport services to commuters, smartcard ticketing systems enable service providers and transit authorities to collect comprehensive data on the travel behaviour of commuters. -
Travelling on Public Transport to Melbourne University – Parkville Campus
Travelling on public transport to Melbourne University – Parkville Campus myki Concession travel myki is your reusable travel card for trains, If you’re under 19 you can travel on a concession trams and buses in Melbourne and some regional fare with a Child myki. If you’re 17 or 18, you must services across Victoria. Choose myki Money carry government issued proof of age ID (such if you travel occasionally, and top up as you go. as a passport, drivers licence, proof of age card), Choose myki Pass if you travel often, and top or proof of another concession entitlement up with consecutive days. (such as a Health Care Card). For information on public transport fares, and to If you're a tertiary student studying a full time use the fare calculator, visit ptv.vic.gov.au/myki undergraduate course on campus, you can apply for a PTV Tertiary Student ID. This costs $9 Buy your myki and top up at: and allows you to use a Concession myki until 28 February next year. Download an application − over 800 myki retail outlets including all at ptv.vic.gov.au/students 7-Eleven stores − myki machines at train stations, and premium If you’re an international undergraduate student, tram and bus stops (full fare card sales only) you may be eligible to buy an annual iUSEpass which gives you half-price myki fares in the zones − PTV Hubs where you study. Visit ptv.vic.gov.au/iuse for − train station ticket offices more information. − on board a bus ($20 max) If you're a postgraduate or part-time student, − at the Melbourne University Campus Pharmacy you're not eligible for concession fares. -
Visit Us at Metro Tunnel HQ
Tunnelling with tunnel boring machines Artist impression of The Metro Tunnel Project’s first tunnel boring machine The Metro Tunnel Constructing the tunnels Project will deliver twin nine kilometre Tunnelling between North Tunnelling between the Domain Melbourne and Kensington, and Precinct and South Yarra, and rail tunnels from North Melbourne to the CBD the Domain Precinct to the CBD Kensington to Two tunnel boring machines (TBMs) Two TBMs are assembled in the South Yarra as part are assembled in the station box at station box at the Anzac Station site the Arden Station site. The TBMs in the Domain Precinct (Domain). of a new end-to-end are launched separately, and tunnel The TBMs are launched separately towards the new tunnel entrance and tunnel towards the new tunnel Sunbury to Cranbourne/ at Kensington. entrance at South Yarra. Pakenham line. During tunnelling, the TBMs pipe During tunnelling, the TBMs pipe In addition to the the excavated material (slurry) the excavated material (slurry) back back to the Arden Station site and to site at Edmund Herring Oval in tunnel, five new line the new tunnel with curved Domain, and line the new tunnel underground stations concrete segments. with curved concrete segments. will be built. The TBMs arrive at Kensington The TBMs arrive at South Yarra and are transported back to the and are transported back to the Arden Station site. The TBMs are Anzac Station site. The TBMs are reassembled in the station box reassembled in the station box and and relaunched towards Parkville, relaunched towards the CBD, under before tunnelling towards the CBD. -
A City-Shaping Project for Melbourne and Victoria
A city-shaping project for Melbourne and Victoria The Metro Tunnel Transforming public transport will bring more trains to your suburb and The Metro Tunnel will create The project includes: reduce travel times a new end-to-end rail line • Twin 9km rail tunnels from from Sunbury in the west to the west of the city to the to key destinations Cranbourne/Pakenham in the south-east by running the south-east, with bigger and • Five new underground stations busy Cranbourne, better trains, next generation at Arden, Parkville, State Library, signalling technology and Town Hall and Anzac Pakenham and five new stations. • Passenger connections to Flinders Street and Melbourne Sunbury lines Expanding our public transport Central stations for easy through a new tunnel. network will allow extra train interchange with the City Loop services to be added to the • Train/tram interchange between Craigieburn, Cranbourne, Anzac Station and the Domain By untangling the Frankston, Pakenham, Interchange City Loop, more trains Sandringham, Sunbury, Upfield, Werribee and Williamstown lines. • High capacity signalling to can run more often enable more frequent services The Metro Tunnel is the first step across Melbourne. towards a metro-style rail network • Upgrades on other suburban for Melbourne, with the ‘turn up rail lines with benefits across and go’ rail services that are the the network hallmark of the world’s great cities. • Safety features including platform screen doors. Melbourne Airport Rail services will run through the Metro Tunnel to take passengers from the airport to the CBD in under 30 minutes. Construction is underway on five new stations, and we’ve finished digging twin 9km tunnels. -
PUBLIC TRANSPORT OMBUDSMAN LIMITED Annual Report 2010-2011
PUBLIC PUBLIC TRANSPORT OMBUDSMAN TRANSPORT LIMITED OMBUDSMAN LIMITED ANNUAL REPORT 2010-2011 Public Transport Ombudsman Annual Report 2010/2011 1 1,838 Cases received Cases finalised 1,835 finalised 91% cases 2,568 finalised in31 days Issues registered Complaints investigated and finalised 247 complaints involving 410 issues Our mission 95% conciliated / The mission of the Public resolved by agreement Transport Ombudsman (PTO) is to receive, investigate 3% withdrawn and facilitate the resolution 2% not investigated / of complaints and disputes further investigated between users of public passenger transport services in Victoria and members of the PTO scheme, where the public transport operators have been unable to resolve the complaint in the first instance. Our mission is founded on Index principles of independence, natural justice, access, equity, effectiveness, accountability 3 From the Chair and community awareness. 4 From the Ombudsman 5 About the PTO scheme 6 Accessing the PTO Glossary of terms 7 Accessibility and awareness of the PTO ANZOA Australia & New Zealand 9 myki and the PTO Ombudsman Association 11 Complaint handling AO Authorised Officer AORTA Authorised Officer Regulation, 19 Benchmarking our complaint handling Training and Accreditation unit 20 Better public transport services DoT Department of Transport 22 Effective relationships IDR Internal dispute resolution 25 Continual improvement - the new “business as usual”! PTO Public Transport Ombudsman RTM Refer to Member 26 Scheme member case activity RFIE Refer for Internal Escalation 27 Summary financial statements TTA Transport Ticketing Authority 2 Public Transport Ombudsman Annual Report 2010/2011 From the Chair The PTO’s history since its creation in The PTO continued to work proactively 2004 reflects Victoria’s changing public with all members of the scheme, with transport system. -
2020 ANNUAL REPORT PTO Scheme Members
2020 ANNUAL REPORT PTO Scheme members On 1 July 2019, Public Transport Victoria (PTV) together with VicRoads merged with the Department of Transport (DoT) to create an integrated transport department. Our value Contents proposition Year at a glance ................... 4 Complaints and investigations .....................12 The Public Transport Ombudsman is Chair’s report ....................... 6 a fair, free and fast service to sort out Systemic issues ..................14 public transport complaints and help Ombudsman’s report ............ 7 make the system better for everyone. In the community ................16 We’re here to listen. Our Board ............................ 8 We have the power to act, Accessibility and inclusion ..18 influence and drive change. Scheme review .................... 9 We are highly skilled. Approaches with issues by member ...............20 We help people reach agreements. COVID-19 and public transport ..................10 We’re impartial and achieve fair resolutions. Summary financial report ....22 We act on opportunities to improve the system. We’re here for the whole community. 2 3 Year at a glance Common issues within approaches 3373 472 1956 1701 1592 1200 631 APPROACHES INVESTIGATIONS COMPLAINTS STAFF SERVICE TICKETING LAND & TO THE PTO OPENED RECEIVED -334 COMPARED TO DELIVERY -186 COMPARED TO INFRASTRUCTURE 2018/19 F.Y. 2018/19 F.Y. -234 COMPARED TO -107 COMPARED TO -245 COMPARED TO -74 COMPARED TO -28 COMPARED TO 2018/19 F.Y. 2018/19 F.Y. 2018/19 F.Y. 2018/19 F.Y. 2018/19 F.Y. 595 350 6340 310 215 214 122 ENQUIRIES ABOUT APPROACHES ABOUT ISSUES WITHIN TRAMS, TRAINS COVID-19 * INFRINGEMENT ACCESSIBILITY MEMBERS NON MEMBERS APPROACHES & BUSES *NEW ISSUE, NOTICES -72 COMPARED TO +248 COMPARED TO -130 COMPARED TO -624 COMPARED TO -49 COMPARED TO READ MORE -114 COMPARED TO 2018/19 F.Y. -
BUILDING for TOMORROW #Allcommitted the Men and Women of VINCI Construction
BUILDING FOR TOMORROW #AllCommitted The men and women of VINCI Construction VINCI Construction — 2021 VINCI Construction — 2021 VINCI Construction — 2021 02 TALK WITH THE CHAIRMAN 06 INTERNATIONAL PRESENCE 07 ECONOMIC PERFORMANCE 08 OUR ORGANISATION 10 OUR COMMITMENTS 12 MANAGEMENT TEAM CONTENTS 14 EXPER TISE AND SKILLS 16 Buildings 24 Structures 32 Infrastructure 44 FOR TOMORROW 46 Envir onment 52 Innovation VINCI Construction — 2021 2 3 Our ambition in response Talk with Pierre Anjolras, Chairman of to a changing world VINCI Construction A new organisational structure The move also boosts our collective at VINCI, combining the activities innovation capacity, which will be critical of VINCI Construction and Eurovia in accelerating the transformation of our within a single business line, businesses, products, services and solutions was announced in January 2021; in response to the ecological transition, it is headed by Pierre Anjolras. in which we play a leading role. Why are Eurovia and VINCI How is VINCI Construction Construction joining forces? now organised? This move is all about preparing We are organised into three pillars, for the future. We live in a world with leading positions in each. The first, where transformations are accelerating. which most clearly sets us apart from The ecological transition, the digital our competitors, is our Speciality Network; revolution... These far-reaching changes it brings together our subsidiaries that are leading us to rethink the assets specialise in soil technologies, structures, that need to be built and how we build them. nuclear engineering and digital solutions This presents both a fantastic opportunity for the construction sector, with skills and and an immense challenge for all our brands that set the standard worldwide. -
Transport Strategy Refresh
Transport Strategy refresh Background paper Public Transport Network March 2018 Dr John Stone (University of Melbourne) Dr Ian Woodcock (RMIT) 1 This report has been prepared by Dr John Stone (University of Melbourne) and Dr Ian Woodcock (RMIT) as independent advice for the City of Melbourne. The aim of the report is to encourage public conversation and to inform the City of Melbourne’s forthcoming Transport Strategy refresh. 2 Contents 1. Introduction ......................................................................................................................................... 5 2. Current performance ........................................................................................................................... 6 2.1. Mode share ................................................................................................................................... 6 2.2. Overcrowding ................................................................................................................................ 9 2.3. Reliability and speed ..................................................................................................................... 9 3. Better public transport for the City of Melbourne: Key issues in brief ............................................... 10 4. Public transport issues & options ...................................................................................................... 11 4.1. Significant growth is expected in public transport demand ........................................................ -
Clayton Transport
TravelSmart Travelling to Monash Clayton Monash Clayton campus map Discounted travel Monash University Clayton campus TravelSmart map Monash University’s Monash has good reason Choosing sustainable 601, 630 or 900. Many Monash students are (www.iusepass.vic.gov. Clayton campus has great to care about your travel transport has never been eligible for discounted public au) to receive 50% off From Clayton Station take transport. The discounts the cost of an annual sustainable transport choices! With limited easier, with a range of bus routes 631,703,737. options, particularly space available at Clayton options available for travel Monash University Clayton campus available differ for domestic myki. Eligible students public transport. campus, every new car to and from Monash From Caulfield Station take 56 and international students. can order the discount park Monash has to provide University’s Clayton campus. the intercampus shuttle Typically, undergraduate code via WES – go to OC2 Research shows that those bus or bus route 900. For a more detailed Campus map, visit: monash.edu/people/maps students who enrol in full the ‘Student Services’ costs $14,000 and takes up Key HOWLEYS ROAD 101 who adopt healthy and Bus routes running For the latest permit information please refer to parking signs in local area time study are eligible. To section and click room that could be used for Sandringham Line 10 directly to campus Residential sustainable travel habits Red Blue Carpool Motorcycle TAXI Bus Security Free park ride bus check your eligibility go to ‘Apply for international From Gardenvale Station Services 1 NORMANBY ROAD a new laboratory or lecture Permit Permit Parking Parking Bus Stop pick-up/ drop-off points at university are more Parking hall – our core business. -
The Greens' Transport Master Plan for the West Will Deliver Fast, Frequent Public Transport and Provide Real Solutions To
MOVING PEOPLE, NOT CARS THE GREENS’ PLAN TO FIX TRANSPORT IN THE WEST The Greens’ Transport Master Plan for the West will deliver fast, frequent public transport and provide real solutions to reduce truck pollution. Real solutions for people: Real solutions for freight: ● ‘Turn up and go’ train services with trains at ● Building the Port Rail Shuttle least every 10 minutes, 7 days a week, from ● Getting the worst polluters off the roads by Watergardens and Werribee phasing out old port trucks ● Replacing V/Line services with Metro for ● Implementing inner west truck bans sooner passengers in the outer west instead of waiting for the West Gate Tunnel to ● More peak hour train services be built, and providing a truck alternative to ● More frequent, direct buses Millers Road. ● Planning for a second Metro Tunnel from ● Strict and immediate enforcement of existing Clifton Hill to Newport via Fishermans Bend truck curfews across the inner west. ● Creating a long overdue integrated transport ● Working with Greens in federal parliament to plan for Victoria cut diesel pollution through better truck ● Conducting a feasibility study for a new Inner emissions standards. West Orbital passenger rail route from Newport to Sunshine to Broadmeadows ● Conducting a feasibility study for new light rail routes for cross-suburban connections MOVING PEOPLE, NOT CARS THE GREENS’ PLAN TO FIX TRANSPORT IN THE WEST Victoria’s transport system is becoming increasingly THE WEST GATE TUNNEL TOLL ROAD IS expensive, congested and polluting. We have an urgent REDUNDANT and overdue need for an integrated transport plan for Victoria to strategically connect our regions and The Greens are calling for the full implementation of our properly account for unprecedented population growth. -
How to Travel on Public Transport to and from Swinburne University
How to travel on public transport to and from Swinburne University – Hawthorn Campus myki Concession travel myki is your ticket to travel on Melbourne’s public transport Local, full-time students may be eligible to travel at a network and some regional train and bus services across concession rate when carrying a Victorian Public Transport Victoria. Choose either a myki money (pay as you go) or myki Tertiary Concession Card (please note, university student pass (consecutive days of travel) product that suits how cards cannot be used in place of a Concession Card). often you use public transport, and then top up with funds Application forms can be picked up at any Premium as required. For information on public transport fares, Station or can be downloaded from your student portal. and to use the Fare Calculator visit ptv.vic.gov.au/myki International undergraduate students may be eligible to Buy and top up your myki buy a half-price annual pass called an iUSEpass for the zone/s in which they study. Please visit ptv.vic.gov.au/iuse To use immediately: for more information. > PTV Hubs > At over 800 myki retail outlets including all 7-Eleven stores Night Network > Premium Station ticket offices Open up your night with Night Network. The one-year > myki machines at train stations and premium tram Night Network trial includes all night public transport and bus stops (full fare card sales only) on weekends, with all night trains, trams, buses and a 2am coach service to key regional centres. Night Trains on the > Onboard the bus ($20 max.) Alamein, Belgrave and Lilydale lines operate to Glenferrie > There are a number of locations on Glenferrie Road Station and Route 75 Night Trams also travel nearby. -
Your Go-To Guide to Myki
Your go-to guide to myki Your ticket for trains, trams and buses in Melbourne 2021 myki fares Free Tram Zone map included myki Pass Buy your myki card and top up If you travel often, top up with consecutive days. A Full Fare card costs $6, $3 concession. When you travel more than five days a week, you You can buy your myki and top up at: save with a myki Pass. − hundreds of shops including all 7-Elevens Compare seven days’ travel for Zone 1+2: − myki machines at selected stations and stops myki Money $58.00 (5 x Daily + 2 x Weekend Daily) − premium station ticket offices myki Pass $45.00 (7 day pass) − PTV Hubs myki Pass 7 day − ptv.vic.gov.au or by calling 1800 800 007 metropolitan (allow seven days for delivery of a myki fares Full fare Concession and around 90 minutes for online top ups). Zone 1+2 $45.00 $22.50 You can also top up with myki Money at Zone 2 only $30.00 $15.00 myki Quick Top Up machines. 28 – 325 days Find your closest place to top up at ptv.vic.gov.au/retail Full fare Concession Concession types include Child, Senior and Zone 1+2 $5.40* $2.70* general Concession. Check if you’re eligible Zone 2 only $3.60* $1.80* at ptv.vic.gov.au/concession *Price per day myki Money If you travel occasionally, pay as you go. Load money onto your card and myki will calculate Choose myki Pass or myki Money the lowest fare based on where you travel.