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Customer Delight by Design March 23 – 25Th, 2015 Omni San Diego, San Diego, CA

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Customer Delight by Design March 23 – 25Th, 2015 Omni San Diego, San Diego, CA March 23-25th, 2015 www.the-customer.com [email protected] Customer Delight by Design March 23 – 25th, 2015 Omni San Diego, San Diego, CA Account Job Title ACT, Inc. Vice President of Customer Experience Sr. Business Analyst, Voice of the Gamer Program Activision Inc. Owner Adobe Senior Product Manager Principal Customer Experience Transformation Adobe Systems Leader Adobe Systems Support Product Manager Aerotek Customer Marketing Manager Aerotek Marketing Director Aerotek Marketing Manager Aerotek Program Manager Aerotek Account Manager Aerotek VOC Program Manager Alabama Power Company Customer Experience Manager Alteryx Chief Customer Officer Director, Customer Experience & Continuous American Cancer Society Improvement American Family Insurance Customer Experience Manager Ansira Strategic Planning Director Answers Regional Manager Answers Senior Director of Product Strategy Answers Regional Manager Answers EVP & General Manager Answers Regional Manager Answers Director, Marketing Answers Sales Director Ascribe SVP, Sales Ascribe Director of Sales Autodesk, Inc. Senior Manager of Social Media Autotrader Director Customer Experience Avista Communications Manager Barnes – Jewish Hospital Patient Experience Project Manager Barnes-Jewish Hospital Patient Experience Partner Vice President of Customer Experience and Barneys New York Development Belk Customer Experience Director Blue Cross Blue Shield of Michigan VP Corporate Marketing & Customer Experience BMO Financial Group Director Of Customer Experience Learning BMO Financial Group Director Customer Experience Insights Head, Customer Experience, Personal & Small BMO Harris Bank Business Banking BMO Harris Bank Customer Experience Manager March 23-25th, 2015 www.the-customer.com [email protected] Bofi Federal Bank Product & Customer Development Specialist BofI Federal Bank Chief Digital Officer, SVP of Marketing Boingo Wireless Marketing manager Boingo Wireless Director of Marketing and Customer Acquisition Boingo Wireless Director of Customer Care Boot Barn Board of Directors Burke, Inc. Senior Vice President, Client Services Manager Capital One Financial Digital Product Management CareSource Manager of Consumer Experience CFI Group Senior Customer Insights Consultant CFI Group Vice President of Sales ChangeCatalyst CEO Chief Customer Officer 2.0 Author Cirque du Soleil Director of Marketing, 360 & Content Clarabridge Account Executive Clarabridge Senior Director of Product Marketing Clarabridge Business Development Clicktools Demand Generation Manager Clicktools - a CallidusCloud company CEO and Co-Founder Clicktools - a CallidusCloud company Account Executive Cloud 9 Living Vice President of Customer Experience CNO Financial Senior Director, Customer Experience Colonial Penn Life Insurance Director Columbus Metropolitan Library Chief Customer Experience Officer Concur Technologies Customer Experience\Vice President Concur Technologies Customer Experience\Senior Director Confirmit Account Development Manager and Sales Confirmit Senior Director of Sales Confirmit Director, VoC Consulting CWD Customer Experience Manager Del City Customer Satisfaction Manager Del City Ecommerce & Customer Acquisition Manager Digital Surgeons Account Manager Director of Customer Experience Design and Discover Financial Services Analytics Director Customer Experience (strategy & dU Measurement) Effective UI Director of Business Development Effective UI Business Development Director Effective UI Senior Account Manager FedEx Services Principal Ford and Lincoln Consumer Experience Specialist Gallup, Inc. Senior Consultant Gander Mountain Vice President, Ecommerce General Motors Executive Director, US Customer Experience Genworth Financial Inc Director Of Customer Experience GetAbby Chief Sales Officer Global CX Panel Co-Founder Gordon Food Service eBusiness Development Specialist GraybaR Manager, Digital Business Operations Greater Toronto Airports Authority Manager, Passenger Experiences March 23-25th, 2015 www.the-customer.com [email protected] Director EVP, Managing Partner Chief Client Grey Healthcare Group Officer Grey Healthcare Group SVP, Client Services Director Handy Vice President of Customer Experience Hewlett Packard Sr. Manager Customer Analytics Group HID Global Corporation VP Highmark Consumer Experience Lead Highmark Consumer Experience Lead Senior Manager, Usability, Customer Analytics and Home Depot Feedback Strategy Home Depot Sr Analyst, Customer Feedback Hulu Project Quality Program Manager Hulu Director Brand Management Humana Director of Consumer Experience Hyundai Capital America Director, Strategy & Planning Hyundai Capital America Customer Experience Strategist IBM World Wide Web Experience Sales Executive IBM WW Sales Leader for Web Experience Solutions IBM Manager ICW Group Insurance Companies Principal, Customer Experience Strategist IGATE Deputy Manager IGATE Technologies Inc. Director IGATE Technologies Inc. Director IGATE Technologies Inc. Director IGATE Technologies Inc. AVP IGATE Technologies Inc. Director InfoCision Director New Business Development Ingersoll Rand Customer Experience Leader InMoment Regional Sales Director InMotion Hosting Sr. Customer Experience Manager Integrity Solutions Partner Integrity Solutions VP, Client Development Jacobs & Cushman San Diego Food Bank President/Chief Executive Officer JetBlue Airways Corporation VP, Inflight Experience Johnny Cupcakes CEO Kimpton Hotels Senior Director, Guest Marketing Las Vegas Convention & Visitors Authority Senior Manager Of Customer Experience Las Vegas Valley Water District Customer Care & Field Services Supervisor LBrands, Inc Avp, Customer Care LeadDog Marketing Group Vice President LensCrafters, Inc. Director, Omni-Channel Lowe's Customer Insights Manager Lowe's Sr Analyst Consumer Insights Lowe's Companies, Inc. Director Of Experience Architecture Lowe's Companies, Inc. Vp Of Experience Architecture Luxottica Retail Vision Group Manager, Customer Experience MapQuest Manager Of Customer Experience MaritzCX SVP, Expert Services MaritzCX VP, Strategic Consulting Market Force VP, Executive Strategist Maxim Healthcare Services, Inc. Experience Improvement And Innovation Manager Microsoft Sr. Business Program Manager March 23-25th, 2015 www.the-customer.com [email protected] Microsoft Director, Customer & Partner Experience Motiv8ed Founder And Chief Engagement Officer Mrs. Fields Gifts Former VP, Sales & Customer Experience MSA Safety Director, Customer Experience International MUFG Union Bank Managing Director, Client Experience Manager National Fire Protection Association Project Manager National Fire Protection Association Product Marketing Manager National Fire Protection Association Marketing Director National Fire Protection Association Sr Project Manager Nationwide Director Digital Marketing Nationwide AVP User Experience Nationwide Director Of Research Navy Federal Credit Union Manager Netconomy Software & Constulting GmbH Solution Architects Netconomy Software & Consulting GmbH Solution Architects Newegg.com Senior Director of Customer Service Next IT Founder and Chief Executive Officer Next IT President of Enterprise Next IT Marketing Specialist Next IT Advisor/Investor Next IT Marketing Specialist Next IT Vice President of Marketing Nordstrom Business Integration Manager Nordstrom Strategy Director, Brand and Customer Experience Nordstrom Manager Nordstrom Manager Nordstrom Sr. Director Service & Experience Northwestern Mutual Client Experience Program Director Northwestern Mutual Director Operations Customer Experience NPL President / CEO NPL VP, Business Development NRG/Reliant Product Manager O.C. Tanner Senior Analyst OC Tanner Director OnCue by Verizon Head of Customer Experience & Design Opus One Winery Vice President Of Public Relations Opus One Winery Guest Relations Manager Oracle Cx Sales Consulting Manager Oracle de Mexico, SA de CV Cx Solution Architect Origami Owl & Thinkful Inc. Co-Founder Outside In: The Power Of Putting Customers At Author The Center Of Your Business PricewaterhouseCoopers LLP Engagement Leader Prudential Vice President, Client Experience Pulte Group Executive Vice President Pulte Group Vp/cmo Qualtrics Enterprise Account Executive Qualtrics Enterprise Account Executive Qualtrics Enterprise Account Executive Radius Global Market Research SVP RBC Royal Bank Director Marketing, Client Engagement & Rewards March 23-25th, 2015 www.the-customer.com [email protected] Sr.Manager, Client Engagement, Loyalty & RBC Royal Bank Rewards Regence _Blue Cross Blue Shield of Oregon Customer Experience Manager, Member Services REI Retail Divisional Vice President, New Ventures Rent-A-Center Director, Sales Strategy Rent-A-Center Director, Customer Insights Rent-A-Center Manager – Sales and Promotions Rent-A-Center Senior Manager of Direct Marketing Analytics Rent-A-Center Director of Sales Promotions RMS Automotive Senior Product Manager Room & Board Director Retail Customer Experience Room & Board Director Web Customer Experience Root Inc. Chairman and Chief Executive Officer Root Inc. Managing Director, Root Insights Safelite Autoglass Manager of Customer and Quality Analytics Sagicor Group Jamaica Vice President Salu Beauty, Inc Manager San Diego Zoo Chief Marketing Officer Scottrade AVP, User Experience & Accessibility Scripps Health Social Media Specialist Siemens Medical Solutions Customer Excellence Manager Sitecore Sr. Marketing Events Manager Sitecore Regional Sales Manager Socialbliss
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