Vonage Business Phone
Vonage Business Phone
Updates and changes v2.3
LAFS IMT May 5th, 2020 (Version 2.3)
Added
Team Messaging - o Threaded reply - Now you can comment directly to any message in the thread. o Mentions - Add before a member s name to include him in the conversation. o Delete for all - Delete your messages completely from the thread. Meetings - o Meeting PINs have been lengthened and are now non-sequential.You can see yours by restarting your VBC app. (Old PINs are still supported as well) o Lock meeting - Owners are able to lock the meeting and prevent others from joining This can be done by clicking on the ‘more icon on the left participants tab o Remove participants - Owners are able to remove participants from the meeting This can be done by hovering on active participants on the left participants tab o Keyboard Shortcuts - New keyboard shortcuts are added to make using Meetings more efficient. Opening audio - Ctrl+Shift+A/Command+Shift+A Opening video - Ctrl+Shift+V/Command+Shift+V Screen share - Ctrl+Shift+S/Command+Shift+S Fullscreen - Ctrl+Shift+F/Command+Shift+F Single Pane of Glass o You can now use SPOG on the Alpha version with the account you have VCC associated with (no need to switch to Beta) .
Infrastructure improvements:
Performance Monitoring - added in the developer tools (debug versions only) a tool which allows us to monitor the app s state when you encounter a performance issue. VoXIP version 8.06.231
April 20, 2020 (Version 2.2)
Added
Vonage Integration Suite functionality is now embedded in VBC. Starting today, you can use Vonage Integration Suite to view caller information from your CRM or productivity tool before you answer the call, create activities during and after calls, and see all activities associated with any call--all from within the Vonage Web and Desktop apps.
April 1, 2020 (Version 2.1.0) Added
Profile pictures are now available on the desktop app! Especially if working remotely, upload yours to remind coworkers how beautiful you are :)
Fixed
We fixed a crash some users were experiencing when using the product.
March 17, 2020 (Version 2.0)
New name, new look
We re excited to showcase our new look featuring the new Vonage brand colors. We are also introducing a new name, Vonage Business Communications. VBC will continue to unify Voice, SMS, Team Messaging, Meetings and App Center. Any feedback? Please email [email protected]
February 18, 2020 (Version 1.38)
Added
Keyboard Shortcuts-New keyboard shortcuts are added to make using the app more efficient. o Answering a call- Ctrl+Shift+A/Command+Shift+A o Ending/Declining a call- Ctrl+Shift+E/Command+Shift+E o Opening the dialpad- Ctrl+D/Command+D o New message- Ctrl+N/Command+N o Search-Ctrl+F/Command+F
Changed
Sidebar- New layout to the sidebar- Fax and Business Inbox will now be located under ‘My Apps
February 2, 2020 (Version 1.37)
Added
Upload and watch videos from within the conversation window in a group or 1:1 chat. Ongoing call will now appear for any call taking place, whether it is on the desktop, deskphone or mobile app.
Changed
You can now define your emergency location from within the profile page. You can copy and paste a number within an active call screen. Call log will now display all calls taken place, without grouping them. Call Recordings will now have its own tab inside "My apps"
Fixed
Issue when users may see a white screen when opening the application when there is no internet access.
January 8, 2020 (Version 1.36)
Added
Upload and watch videos from within the conversation window in a group or 1:1 chat. Ongoing call will now appear for any call taking place, whether it is on the desktop, deskphone or mobile app.
Changed
Multiline devices can no longer be edited or deleted from the devices tab New users leaving or joining a group will not prompt this group to the top of the list. Only major updates will require restart of the application.
Fixed
Users with more than one extension will be able to switch between their extension again. Fixed issues on various calls merging scenarios
December 22, 2019 (Version 1.35)
Added
Fax test : We added the ability to test that the fax service is online. Settings > Application > Fax Call waiting: If you don t want to receive a call while you re on a call with clients you can now turn off this ability from within Settings > Extension > Call Waiting. December 3, 2019 (Version 1.34)
Added
Ongoing call indication: You'll now be able to see the ongoing call highlighted at the top of the call log. Fax: We've added the ability for you to check that the service is up and running and that you've received the latest faxes. App Center: 12 new apps have been added to the App Center! o Vonage Support Plus o Surfly o Apptivo o Authvia o Volusion o Krisp o Unytalk o Coronet o PhoneWagon o VisuWell o Calendly
.Get to the App Center to check them out .״New Apps״ All can be found under
Changed
Call dashboard is now visible to all users as defined by the account's administrator. We've updated our infrastructure for better performance and now support a new emojis engine. Log-in on the native app will now be done via browser for a more secure login process.
Fixed
Fixed an issue that sometimes arose when deleting a conversation.
November 10, 2019 (Version 1.33)
Changed
Business inbox: If your account has a business inbox, you'll now see its messages on its own tab with an option to select the relevant inbox from a drop-down menu. Fax: You can now choose which fax to view from your company or private faxes, from inside the tab. Favorites: Favorites are now shown at the top of the contacts list. Fixed
Fixed an issue where the Audio preferences reset to default after an app's update.
October 22, 2019 (Version 1.32)
Added
Forward message: You can now forward a message to a colleague from within the conversation window.
Changed
Messages tone: It's time for a new tone! Messages now have a new tone, chosen with the help of our internal and external users, hope you'll like it.
Fixed
Stability and reliability improvements.
September 16, 2019 (Version 1.31)
Added
Sound settings: you can now set the audio input (microphone) and output (speaker) device directly in the Desktop app via 'Settings->Audio', or during a call via the in-call settings button. By default the app will use the Operating System's default device.
Changed
September 3, 2019 (Version 1.30)
Added
New! 'World Office': The Desktop app now supports the localization of Mobile Unlimited Extensions calling behavior to UK, Australia and Israel all on the same account. Buy a matching international number, assign it to the extension and enable it via the Admin Portal. Available for US accounts only. Receptionist Console: Receptionist Console add-on now includes more features: o Visual Call Park: View all your parked calls and unpark from the console. o Visual Call Queue: View all your queues from the console. o Desk phone: Answer calls on Desk Phone device while using the console. o Available for US accounts only.
Changed
General improvements: We made a few improvements to the look of the "New" buttons across the app to make them stand out more. You can now mark as favorite, call and review the contact information from the top of the conversation window
August 18, 2019 (Version 1.29)
Added
New SMS tab: The new SMS tab will make it easier for you to locate all the incoming and outcoming SMS texts sent between you and your customers.
Changed
Settings: button moved to be placed inside the avatar's drop down menu. Settings: We've renamed "never miss a call" to "call forwarding", and made other improvements to the setting screen to make it more useful and easy to navigate.
August 1, 2019 (Version 1.28)
Added
New! 'What's New': o The new 'What's New' page covers all the latest release changes that you should know about, including: New features, general announcements, updates, bug fixes and more. o You can visit the 'What's New' page by clicking on the upper left Avatar icon (the circle icon that has your initials on it), then you will find the link to the 'What's New' page.
Changed
Sidebar: On this version we've made it easier to launch a new call, or send a message by simply pressing the "New" button.
July 17, 2019 (Version 1.27) Added
Keyboard shortcuts: Windows and Mac users can use more keyboard shortcuts: o For Mac: Use Command + H to hide the window of the application, or Use Command + M to Minimize the front window to the Dock. o For Windows: Use Control + H to hide the window of the application. Extension list: Users that have more than one extension, can now see in their 'Extension List' which extension is the default extension, and which extension is active.
Fixed
Receptionist Console: Users that have purchased Receptionist Console can now see more contacts in one view in their console. More stability and reliability improvements.
July 1, 2019 (Version 1.26)
Added
Fax: Added personal per-extension fax functionality
Fixed
Voicemails & Call Recordings: Smart naming for downloads, added caller name/number and date to the file name. Bug fixes and performance improvements.
June 20, 2019 (Version 1.25)
Fixed
Bug fixes and performance improvements.
June 17, 2019 (Version 1.24)
Added
Search on messaging: New! When you use the 'Search' button on the messaging tab, you can find the content you are looking for, by typing a word, a number and even emoji.
Fixed Bug fixes and performance improvements.
May 30, 2019 (Version 1.23)
Added
Messages: o Messages sent from the same contact in less than 5 minutes will be grouped together. o Bigger Emojis: If a message is composed by emojis only, the emojis will appear bigger. Fax: Added rotate and zoom buttons to the fax preview.
Fixed
Fax: You can now send a fax to up to 10 contacts. Bug fixes and general improvements.
May 15, 2019 (Version 1.22)
Added
Messages - Group Chats : Users can now add up to 200 members to a group chat! App Center - Try Before You Buy: Admins and end-users are able to request and start a free trial for eligible Business Apps.
Fixed
Mute This Device: Separated into two following user feedback, now you can disable notifications without sending calls to the Voicemail. o Disable Notifications - Notifications are disabled on this device. Calls will still ring as long as the softphone connected. o Disable Calls - Click to call is active. Incoming calls are disabled on this device but will ring on other devices.
April 22, 2019 (Version 1.21)
Added
Introducing a new Add-On: Receptionist Console - The Vonage Business receptionist console provides a full set of call features that help operators and receptionists minimize the amount of time it takes to handle each call and reduce the number of dropped calls. Receptionist Console can be purchased by admins via the store at the unified portal.