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Vonage Business Cloud GO BEYOND the BUSINESS PHONE SYSTEM the Phone System That Delivers

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Vonage Business Cloud GO BEYOND the BUSINESS PHONE SYSTEM the Phone System That Delivers Vonage Business Cloud GO BEYOND THE BUSINESS PHONE SYSTEM The phone system that delivers Welcome to Vonage Business Cloud, the cloud-based business phone system that will improve your business and empower your team to seamlessly connect via voice, chat, text messaging and video, virtually anywhere. FLEXIBLE WORKING Integrate your fixed, mobile and portable devices. Manage calls from anywhere with Vonage’s powerful apps. Work smarter, collaborate easier and take care of business on the go, with a single number across all of your devices. IMPROVE EFFICIENCY AND LOWER COSTS Your phone system will be connected to the Vonage cloud using your own fixed and mobile broadband connections. Being cloud-based means you’ll avoid the upfront costs and maintenance fees associated with traditional phone systems. With our unlimited UK and international call plans, you’ll save on communications costs too. Business benefits at a glance Check Clear calling, with HD voice Check Easily scales as your business grows Check Professional call handling and routing features Check Work anywhere – mobile and desktop apps seamlessly enable remote working Check True collaboration with Amazon Chime Check Improve productivity with integration to your business applications Check Simple, fast set-up with 24/7 customer support Robust, intuitive, and small business friendly. 2 3 The Vonage advantage Unrivalled experience in Our customers love us. cloud communications Our technology rocks. And innovation is in our DNA. ° Our communications software is used by thousands 17+ $1Bn of businesses, including some of the largest global companies, to create better business outcomes - more QUALITY OF SERVICE YEARS EXPERIENCE ANNUAL dynamic employees, happier customers, and lower costs. HOW CAN WE MAKE YOUR LEADERS IN UCaaS† REVENUE Our best-in-class technology and WORKDAY BETTER? expertise is paving the way for better quality of service across any 24/7 SUPPORT network connection. We provide customer support + + services that help you EASY SET-UP AND USE 700k 3,000 communicate in smarter and Our phone features and business BUSINESS COMPANIES MOVE TO more efficient ways. communications solutions are USERS VONAGE EACH MONTH easy to set up, intuitive to use, and simple to upgrade. 530k+ 5Bn+ DEVELOPERS WORLD- API CALLS WIDE USE OUR APIs ANNUALLY † Unified Communications as a Service (Vonage’s hosted and managed service). ° Based upon Vonage’s quarterly earnings releases from Q1 2017 through Q4 2017. VONAGE IS A PIONEER IN CLOUD COMMUNICATIONS 2017 Competitive Strategy 2018 Circle of 2018 Internet Telephony 2017 FierceTelecom Innovation & Leadership Award Excellence Award Product of the Year Awards Innovation Award 4 5 Work smarter with Vonage MOVE YOUR COMMUNICATIONS TO THE CLOUD SLICK CALL HANDLING Vonage Business Cloud is the ideal solution Call handling features such as Call Queue, for organisations seeking the convenience and Call Group and Follow Me, combined with our innovation that cloud-based technology can Mobile App, will ensure your customers reach provide, as well as cost-saving benefits. the right person, wherever they are. WORK FROM ANYWHERE CONFERENCING AND COLLABORATION Using a range of handsets, together with Amazon Chime is included in our solution. It mobile and desktop apps for laptops, staff combines voice and video conferencing with will always be in touch - in the office, on the the ability to share screens and files - inside move or when working from home. and beyond your organisation. CONTROL CALL USAGE CALL MONITORING AND RECORDING You can mix and match the services required Monitoring helps support your team during for each team member. Whether an individual calls. You can record some or all of your calls requires unlimited inclusive calls, or they for security, training or compliance purposes. mainly receive calls, we will ensure they are This can be company-wide or on-demand. on the correct plan and you don’t pay for a service you don’t need. INTEGRATE YOUR CRM APPLICATIONS Connect Vonage Business Cloud to a range of PHONE NUMBER MIGRATION business applications including Salesforce and Vonage will take the hassle out of transferring Office 365. Make information available when your existing numbers to the new system. Our answering calls or simply add information to well-proven process will keep you connected. your business records. Build the Choose your plans Select your phones Choose your numbers package to suit Pick the ideal mix of packages for Choose from a wide range of Pick new numbers for the company, your business your team. Each person can have the phones, or just use our apps on or all of the team - or move your 1 features and minutes that are perfect 2 smartphones or other devices. 3 existing numbers to Vonage. for them and keeps costs low. 6 7 Connect. Collaborate. Anywhere. AMAZON CHIME CONFERENCING - NEW IN THE UK VONAGE BUSINESS CLOUD MOBILE APP Amazon Chime provides an easy-to-use suite of conferencing The benefits of an office deskphone, on your smartphone. and collaboration tools. With Vonage Business Cloud, it brings your employees closer together to connect, share information When you make calls on your Mobile App, your caller ID and work collaboratively. And all at no extra cost. shows your business number, so personal mobile numbers are kept private and you project a professional business presence, even when you’re not in the office. Check Included with all Vonage plans POWERFUL CONFERENCING Check Audio, video and web conferencing MADE SIMPLE NEVER MISS AN IMPORTANT CALL Calls to your office number also ring on your Mobile App. Works with Android phones With Amazon Chime, you’ll get Check Share screens with your colleagues and iOS devices reliable online conferencing with So away from your desk doesn’t mean out of touch. enterprise-grade features that Check Attach files in real time ENJOY BUSINESS PHONE FEATURES ON YOUR MOBILE give you the control you need Check Chat and messaging capability Your calling features are available anywhere when using the today - and as your business Mobile App. grows. The best part? It’s totally Check Join meetings instantly with a single click frustration-free. KEEP PERSONAL AND BUSINESS PHONE USE SEPARATE Check Meetings call you – no need to scramble around Keep personal mobile numbers private and avoid personal for conference call details, Amazon Chime calls and business call costs becoming mixed. you at the start of the meeting TAKE THE OFFICE PHONE DIRECTORY WITH YOU Check Meetings call you back – if you drop out of your Access the company phone directory and business contacts conference, Amazon Chime will call you back from your mobile phone. Check Personal, easy-to-remember meeting links Check High quality audio and video VONAGE BUSINESS CLOUD DESKTOP APP PUT YOUR DESK PHONE ON YOUR LAPTOP All your phone features are available on your Mac or PC. SIMPLE TO USE Just plug in a headset or use your laptop’s microphone and speakers. CONTROL YOUR SERVICE Use the Desktop App to forward calls, listen to call recordings, access voicemail messages, etc. VIEW CALL STATUS See the status of all users on the system. 8 9 Make your team more productive Seamless integration with Salesforce* Works with desktop and mobile devices and other cloud-based applications for improved customer experiences Check Automated call logging SALESFORCE CRM INTEGRATION Automated call logging automatically logs all Save time and be more productive starting with screen pops. incoming and outgoing calls through Salesforce Automatically log incoming and outgoing calls, create contacts and cases. Capture call notes, and view real-time user activity reports. MORE BUSINESS when the caller ID or selected number is PRODUCTIVITY THAN EVER matched to a Salesforce contact or lead. Empower your employees, Check Call tagging and note taking BULLHORN STAFFING AND RECRUITING SOFTWARE elevate your customer Add tags and notes for inbound and Automatically log incoming and outgoing calls. Capture experience, and boost your outbound calls. candidate call notes to improve productivity, save time bottom line by integrating your and enhance client and candidate satisfaction. cloud phone system with CRM, Check Inbound/Outbound screen pops collaboration, and business Screen pops open to let you know who is calling productivity applications - in G SUITE INTEGRATION one unified platform. and why. Missed call screen pops also allow you Vonage for G Suite allows you to seamlessly integrate your to follow-up quickly so you never miss a sale. Gmail, GChat, Google Hangout and more with your business phone system to maximise day-to-day business operations. OFFICE 365 INTEGRATION Office 365 integration helps you get more out of Office Contacts and Tasks. Use Click-to-Call and automatically log all calls; tag calls in Outlook Tasks with notes; and automatically sync contacts. * Salesforce integration is included with the Vonage Business Cloud Ultimate plan. Sophisticated analytics HELP YOU MANAGE PRODUCTIVITY Check Business Intelligence Gain insights and streamline business processes with new advanced reporting capabilities Check Company Summary - Review graphical summaries and full details of company call activities. Reduce talk times, optimise call resolution and pull information dynamically for optimum management and visibility Check Full Report Views - Review trends or graphical charts for both in-depth or at-a-glance analysis 10 11 Vonage Business Cloud plans Tailor your phone system for Add an international calls package each extension user, choose
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