ACTIVITY AND CSR REPORT 2020 Organization of work: the importance of agility

In 2020, in the context of the COVID-19 pandemic, AFNOR Group, like thousands of other companies, faced the twofold challenge of ensuring business continuity while Marc Ventre & Olivier Peyrat protecting employees. When the first steps had to be taken at the beginning of Chairman and Managing Director the year, the group was ready. The business continuity plan for a flu pandemic was reactivated (the first dated back to 2009) to maintain customer relations, manage human resources, roll out teleworking, adapt information systems and implement Resilience a communication strategy.

Trust, teamwork, quality, responsibility. AFNOR’s four values took on their full ORGANIZING HOME OFFICE PART-TIME EMPLOYMENT meaning in 2020. Bolstered by our CSR policy, they served as a compass for the Since 2011, the group has had agreements on occasional from 16 March to 30 June 2020 group's employees and business units, which were all severely affected by a virus teleworking, with a focus on business continuity, including that devastated even the most intimate workings of the global economy. an HR portal. The Human Resources department and The publication, on 27 March 2020, of the AFNOR SPEC S76-001 document divisions were therefore armed to make the move to 584 employees listing recommendations for making fabric face masks is the most powerful 100% teleworking and close down sites from 17 March partially unemployed for at least one day example of the work they accomplished. Downloaded 1.5 million times, translated to 17 May 2020, with limited access to the head office between March and into multiple languages and used in several countries, as well as at European for the IT, logistics and financial teams. The inventory June 2020 level, this document was intended to be part of the specific regulatory framework of laptop computers was expanded, while training in France governing non-medical face masks. This publication also perfectly courses on digital tools and remote management were embodied our second value, teamwork, as nearly 150 experts from the sector organized. % took advantage of took part in its production over an intense working week. 18 this to be trained under PROVIDING PROTECTION the National Employment Furthermore, the health context summoned the concepts of quality and trust: ON-SITE Fund (FNE) scheme on a proposal from the AFNOR representative, the public was exceptionally Arrow floor stickers, distribution given open access to several European and international standards in the area of of face masks, reorganization health, which were available for downloading. The aim was to enable companies of food service – the Logistics SUPPORT with disrupted production processes to reallocate resources for the production department’s teams rallied to FOR OPERATIONS of medical supplies. Another goal, in the absence of applicable international implement the health measures standards, was to help the public authorities, in particular customs authorities, to set out in various national assess the equivalence or acceptability by way of derogation of certain medical protocols. On 18 May, the group was ready to welcome 88 employees products exported to Europe. employees returning to the workplace. engaged in temporary internal mobility Lastly, generally speaking, a spirit of responsibility fuelled all of our work in MAINTAINING OPERATIONS 2020. Responsibility is maintaining relations with our customers and partners The agreement signed between the group's senior through thick and thin by innovating and overhauling our working methods to management and trade unions to implement part-time EMPLOYEE FEEDBACK carry out remote training and audits. Responsibility is remaining attuned to our employment enabled compensation to be maintained SURVEY COVID-19 EDITION team members’ expectations and challenges in such exceptional circumstances, in the affected months. Moreover, 88 employees turned in April 2020 with the support of the AFNOR Impulse tool (also proposed to our customers). out to support the operations of subsidiaries requiring a Lastly, responsibility is offering to help willing companies and sectors to amplify temporary increase in resources. the effects of French and European recovery plans. 446 participants, REMAINING ATTENTIVE i.e., a 47% participation rate In the end, all these ingredients come together every day to form the resilience of AFNOR Group is always attentive to its employees’ needs AFNOR Group, at the service of public interest. and concerns. Two employee feedback surveys, one of which was dedicated to COVID-19, helped determine 168 ideas expressed. the crisis’s impact on employee well-being and gathered Score of 7.5/10 for the staff expectations. A counseling and mutual support company's adaptation unit was also set up. to coronavirus — 2 3 — AFNOR Group • 2020 Activity and CSR Report AFNOR Group • 2020 Activity and CSR Report France on the front lines Work in line with of standardization worldwide market trends

BREAKDOWN IN 2020 AFNOR represents French interests within the following OF THE SECRETARIATS OF European and international non-governmental TECHNICAL COMMITTEES In 2020, AFNOR opened up new work items reflecting A BUSY YEAR FOR standardization organizations: the European Committee AND SUBCOMMITTEES market trends and expectations, inviting professionals THE PRODUCTION (the most active countries) for Standardization (CEN) and the International from each sector to have a seat at the standardization Organization for Standardization (ISO) and, through table – sometimes to produce a French standard, OF STANDARDS OF ISO AND IEC the French Electrotechnical Committee, the European sometimes to represent France at European or Committee for Electrotechnical Standardization international level. For example, the draft OF CEN AND CENELEC ISO 14068 (CENELEC) and the International Electrotechnical standard provides guidelines for the use of the term 20,300 Commission (IEC). In 2020, like in 2019, France was in professionals rd “carbon neutrality”. What exactly does this expression 3 position in the ranking of the most internationally involved in standardization % China cover? What communication terms should be used 9 active countries (ISO and IEC), based on the number of to declare that a product or service is “carbon neutral”? committee/subcommittee secretariats. It held 10.5% at For what scope? The standard will provide a framework. 10.4% Japan ISO and 12% at IEC. Acting as secretariat of a technical committee or subcommittee is a sign of international 879 % United Kingdom influence in the area of standardization. It reflects the new 10.4 In the same vein, the draft ISO 32210 standard deals with member's ability to be further engaged and mobilize standards published sustainable finance. Supplementing theISO 14030 (green % France resources in the long term; in return, that member gains 10.9 finance) andISO 14097 (climate finance) standards, the recognition for its capacity to lead debates. text will help better classify activities, portfolios and 14% United States At ISO, France continued to progress in 2020, as it investments aligned with the three dimensions (social, economic, environmental) of sustainable development. 1,632 18% Germany has every year since 2017. This could be seen through standards revised its ability to pursue emerging work items to propose AFNOR also represents French interests when it comes new areas of standardization. At the urging of France, to issues related to food: vegan and 31% Germany Technical Committees (TCs) for surfaces with biocidal + vegetarian products (ISO 23662 and antimicrobial properties (TC330) and biodiversity draft), food in times of crises, and 23% France (TC331) were thus created in 2020. food supplements for sportspeople 1,964 (NF EN 17444 draft). Moreover, public enquiries 14% United Kingdom On the European scene (CEN and CENELEC), France New work on vegan France shows leadership with regard was in 2nd position. Managing nearly a quarter of the nutrition... to international standardization on 9.4% Italy secretariats of technical structures, it maintained its the topics of biodiversity (based on ranking, behind Germany and far ahead of the United NF X32-001) and biocidal surfaces 6.5% Netherlands Kingdom. In 2021, it has taken on a new responsibility, + (based on NF S90-700). It should with the creation of a Technical Committee on electronic also be noted that new work has been 246,000 undertaken focusing on lithium. users of normative watch archiving (CEN/TC 468) at CEN, whose President is still services the French Vincent Laflèche. It should be noted that ...and on food in the emergence of cross-cutting standardization topics, times of crises. relating for example to the energy transition, digital technology, mobility and accessibility, is increasing the number of CEN-CENELEC Joint Technical Committees Lastly, blockchain has been at the center of public (JTCs). Germany and the Netherlands hold more than attention. AFNOR has coordinated the work of experts in half of the JTC secretariats. France is in charge of the the sector involved in producing the future NF B01-001, Eddy Njoroge (left), ISO President, JTC on the energy measurement plan for organizations while an initial standard was published internationally in met with Olivier Peyrat (CEN/CLC/JTC 15). July (ISO 22739). (right) at AFNOR in January. find out more + — 4 find out more + 5 — AFNOR Group • 2020 Activity and CSR Report AFNOR Group • 2020 Activity and CSR Report A network Appropriate of loyal members governance

The governance of AFNOR changed slightly in 2020. To see an overview of all of its governance bodies, click here. In 2020, the AFNOR association had 1,480 members, with 68% representing enterprises and 55% microbusinesses/ WITHIN THE BOARD OF WITHIN COMMITTEES ACTING MEMBERS SMEs. Since 2019, 81 new members have discovered DIRECTORS UNDER DELEGATED AUTHORITY AFNOR's services. 1 April 2020 marked Christine Ministries Standardization Coordination and Kertesz's arrival as manager of the members’ club. This Patrick Butor (Interior) outgoing, Steering Committee (CCPN) year, due to the pandemic, working methods had to Marie-Frédérique Parant (Agriculture Pierre-Adam Gilardot (Renault) joined the be reorganized: a General Assembly meeting was held Companies committee; and Food) incoming Michel Dubromel 1,480 remotely (on 24 June 2020), videoconferences were (France Nature Environnement) left the members organized for members, a newsletter was launched, and Companies Approved NGO committee. a special edition of the “Or Normes” Awards was held, Giovanni David (Airbus) obviously dedicated to the theme of standardization at and Gérard Bobier (CMA France) outgoing, Audit and Evaluation % 31 % the service of COVID crisis management, with an award Claude Cham (FIEV) re-elected, Committee (CAE) microbusi- 24 SMEs ceremony postponed to January 2021. The members’ Jacques Levet (FIEEC) and Igor Bilimoff appointed nesses Patrick Menanteau club organized 17 events all in all, with a total of more (FIF) incoming Chair (photo opposite) than 1,500 participants and an average satisfaction rate of 85%: THEIR AFNOR employees CEF Committee (CCEF) Fabrice Césari outgoing, Cristian Muresan (Engie) joined the BREAKDOWN  Meeting with the new ISO President, Eddy Njoroge, Bruno Berken incoming committee of Power network and on 27 January 2020 electric system stakeholders; vacant  CSR and food & drink, in partnership with Coop seat (Rail Industry Federation) in the de France (182 participants) Consumers committee of Users and integrators Thierry Dastarac (CNAFC) outgoing, of electrotechnologies for other  10% Mid-caps  Responsible fashion, in partnership with the Anne Lucet-Dallongeville (CNL) industrial sectors.  3% Large companies strategic committee for fashion and luxury incoming  4 % Associations (100 participants) of persons  Electronic archiving (313 participants) Trade unions WITHIN THE EXECUTIVE  15 % Trade associations Dominique Le Page (CFE-CGC) re-elected  8 % Public organizations  The consequences of Brexit, CSR, business COMMITTEE  3 % Consular organizations continuity plans, personal protective equipment, Local authorities and local authorities nanotechnologies, HR management, safety of Olivier Pavy (AMF) outgoing On 1 July 2020, Franck Lebeugle, who  2 % Individuals machinery, etc. had been Managing Director of AFNOR Certification for more than five years, was These were combined with four meetings of the circle appointed Director of Standardization of standardization coordinators, a forum for sharing WITHIN STRATEGIC Activities at AFNOR. Julien Nizri joined and benchmarking. Joining the AFNOR association has COMMITTEES AFNOR Group as Managing Director of several advantages: Industrial engineering, capital goods AFNOR Certification. and materials  Become more effective through networking Jacques Levet (FIEEC) Chair  Influence standardization strategies by participating Management and services in the association's governance bodies vacant chair  Be among the first to learn of strategic watch topics Occupational health and safety find out more +  Set your structure apart from the competition Amel Hafid (DGT) Chair Franck Lebeugle  Benefit from reduced rates Julien Nizri Rational energy use — — 6 Hélène Bru (Greenflex) Chair 7 AFNOR Group • 2020 Activity and CSR Report AFNOR Group • 2020 Activity and CSR Report Twelve months of standards and standardization documents APRIL SEPTEMBER  Publication of the FD X30-037 guide  ISO launched a survey on to align ISO 26000 with Sustainable the timeliness of revising the Development Goals (SDGs) NF EN ISO 9001 standard of 2015 JANUARY MARCH  Publication of AFNOR SPEC X50-250  Publication of NF EN 14614 on on post-pandemic business recovery assessing the hydromorphological Publication of NF EN 17169 on safe and  Fiftieth anniversary of BNGaz, the features of rivers hygienic practice for tattooing standardization bureau for the  Publication of NF ISO 23572 on the gas industry acting on AFNOR's sampling of lubricating greases for authority. Its outputs have included MAY petroleum products the NF P45-500 standard on the  Publication of FD X30-124 on the diagnosis of gas installations inside Public enquiry on the draft assessment scheme for reports on FEBRUARY residential buildings NF ISO 23662 standard on definitions compulsory energy audits in relation  Publication of NF EN ISO 23386 on and criteria for vegetarian and vegan to processes and buildings  Publication of NF ISO/TS 26030 building information modelling (BIM) foods providing guidance for CSR in the vocabulary food chain  CEN-CENELEC provided free access  Publication of NF EN 62115 on the to a series of useful European OCTOBER safety of electric toys standards on making protective JUNE  Publication of NF EN ISO 17268 equipment for the prevention of  Launch of work to produce the future blockchain standard on gaseous hydrogen land vehicle coronavirus, including NF EN 149+A1 Publication of AFNOR SPEC X50-001 NF B01-001 refuelling connection devices on respiratory protective devices on swimming area signage  Publication of NF D21-901 on safety requirements for culinary whippers  Publication of NF EN 14276-1 and 2 on  Publication of AFNOR SPEC S76-001 pressure equipment for refrigerating Barrier masks: Guide to minimum for domestic use systems and heat pumps requirements, methods of testing,  Publication of NF Z42-013 on making and use JULY electronic archiving  Publication of NF EN ISO 21420 on general requirements and test  Tenth anniversary of the methods for protective gloves NF ISO 26000 standard on sustainable development, marked NOVEMBER by an e-symposium at the French  Publication of NF X46-102 on National Assembly asbestos surveys ISO 22301: a star standard in 2020  Publication of XP X50-123 on  Publication of NF X30-408 on portage salarial (the French methods for characterizing household The health crisis that shook the planet in the spring of 2020 umbrella company system) and household-related waste brought to light two now universally known acronyms:  Publication of ISO 22739  Publication of NF X50-520 on COVID-19 and FFP2. The former refers to the famous virus; on blockchain vocabulary tele-assistance: quality of service the latter is the type of mask designed to protect us from it. At AFNOR, we supplemented these with three other tools: BCMS, BCP and ISO 22301. A BCMS is a business continuity management system. BCP is its secret weapon: business AUGUST DECEMBER continuity planning. These two tools are described in an international voluntary Publication of NF ISO 20912 on standard, the said ISO 22301, to which AFNOR has enabled free access. In the NF EN 62368-1 became the sole conformance test methods for corporate world, it is important to anticipate crises, in order to emerge from them standard in force on the safety RFID enabled tyres relatively unscathed and quickly recover! of audio and video technology equipment in Europe find out more +

— 8 9 — AFNOR Group • 2020 Activity and CSR Report AFNOR Group • 2020 Activity and CSR Report Support functions Overriding at your service themes

REGIONAL DELEGATIONS HOLDING STRONG CURRENT EVENTS AT THE SERVICE OF RESPONSIBLE PURCHASING In 2020, despite the health context, AFNOR's regional delegations continued With the health crisis and the European regulations on duty of care, purchasing acting as champions of trusted solutions across France. Various events were held departments were in the spotlight in 2020 as entry portals to CSR in companies. The via videoconferencing and virtual fairs, for example with a breakdown of Qualiopi question is no longer “should we?” but rather “how do we go about it?”. The AFNOR certification for vocational training, and the distribution of the new EFQM Model. The Purchasing Solutions team put forward some answers in several web conferences, group's 14 regional offices were called upon to support local public policies arising where it provided training, analyses, assessments and tools for initiating a responsible from the recovery plan, for example in the area of sustainable tourism. purchasing approach based on voluntary standard ISO 20400. In Bourgogne-Franche-Comté, an impressive collective operation on the integration of ISO 45001 (occupational health & safety) was completed, in collaboration with the Doubs Chamber of Commerce & Industry; another collective operation on ISO 22000 OBJECTIVE: (food safety) was brought to fruition in Occitanie. In this region, AFNOR was selected CE MARKING to guide microbusinesses, SMEs and mid-caps in their transition to the industry of In 2020, the group brought together the the future. With regard to movements, Olivier Constant joined the AFNOR PACA- solutions of its various entities intended for Corse delegation, while Vincent Blache became part of the Auvergne-Rhône-Alpes manufacturers of medical devices, under delegation. the AFNOR Medical umbrella brand. This brand’s services are dedicated to the ISO 13485 standard and related certification, SPOTLIGHT ON PUBLIC PERFORMANCE providing proof of a quality and risk control For the municipal elections held in 2020, THE 7 SPHERES OF ACTION approach. They have been designed to FOR THE CIRCULAR ECONOMY a start-of-term kit was developed to help elected meet the needs of public authorities and find out more + AND THEIR CONTRIBUTION officials and community leaders companies in the sector as they transition IN COMPANIES effectively take on their duties. A to the new rules of Regulation (EU) collaborative platform called AFNOR 2017/745, applicable as of 26 May 2021, ENERGY THROUGH TO 2050 & Co was launched, in partnership which will subsequently be supplemented In 2020, AFNOR Energies rolled out multiple End-of-life management with idealCo, with a cycle of webinars by CE marking: AFNOR Certification has initiatives relating to the Decree of 23 July of materials and products 61% intended for a community of 1,350 regional managers taken steps to become a notified body, 2019, known as the Tertiary Decree, including to guide local authorities in their transformation. Over following the example of BerlinCert a series of web conferences explaining this Sustainable procure- 1,000 entities participated in the AFNOR survey on user (the group's German subsidiary). decree arising from the ELAN law whose ment of supplies 56% relations, within which remote channels were particularly aim is to improve the energy performance explored. The 2020 edition included French regions as of tertiary buildings with surface areas of Responsible well as the new Maisons France Services. over 1,000 m2. AFNOR Energies will be consumption % 52 Gathering EMPLOYEE supporting the energy savings approaches Product lifetime FEEDBACK of businesses until 2050. Also of note: Whether generating a sense of futility or, the launch of the new Qualimetha label, extension 52% VARIOUS ROADS LEADING TO THE on the contrary, one of exaggerated self- developed with ATEE (Technical Association CIRCULAR ECONOMY importance, the COVID-19 pandemic and for Energy & 43% Ecodesign In partnership with the association OREE, AFNOR Group the various associated lockdowns have Environment), for conducted a survey to determine how French companies changed how employees perceive their work. leaders of methana­ Industrial and perceive the circular economy concept. The responses In this context, the group's Development, tion projects; and ISO % regional ecology 38 collected from some 800 company representatives Innovation and Forward Planning department 50001 certification were encouraging: the circular economy is an accessible designed AFNOR Impulse, aimed at HR and awarded to 196 sites Economy paradigm, in more ways than one. 33% of functionality CSR managers and professionals in charge of the La Poste group. of policies governing quality of life at work Source: AFNOR-OREE survey, Watch the replay of (QLW). However, this tool is more than a Dec. 2020 the web conference QLW survey: it proposes a multi-dimensional presenting the survey’s approach to employees’ activities, to address — 10 results the components of their engagement in the 11 — most relevant way possible. AFNOR Group • 2020 Activity and CSR Report AFNOR Group • 2020 Activity and CSR Report Commercial subsidiaries: Agile auditors bridging the distance and trainers

In 2020, the group's subsidiaries undertook a range of AFNOR Group's Expertise and External Skills Management initiatives to ensure service continuity with their customers department has a portfolio of 1,900 auditors and and develop new services to bridge the distance and assessors appointed by AFNOR Certification (including find out more  restore trust. For example, at AFNOR Competencies, 750 internationally) as well as 300 trainers appointed by about virtual training course design focused on the deployment of AFNOR Competencies. They all revised their methods 1,900 classrooms virtual classrooms. Trainers themselves were trained on in 2020 to favour remote training courses, assessments auditors remote interactive training techniques. The subsidiary and certification audits, while benefiting from training and assessors also beefed up its “Professional effectiveness and and an introduction to videoconferencing tools. Some collective intelligence” range of services aimed at even got to use connected glasses. revamping management methods and interpersonal Most standards could be remotely audited, according to skills in response to the COVID-19 crisis. With this crisis the guidelines issued by COFRAC. These included the catalyzing the career development ambitions of the Qualiopi standard for vocational training, for which the working population, AFNOR Competencies developed group had a pool of 400 auditors as of 30 June. For the New signs an approach encompassing soft skills and career new “COVID-19 Hygiene Measures – Verified by AFNOR 300 trainers of recognition transitions. Lastly, it provided training courses as part of Certification” label (see opposite), some 180 assessors and consultants the exceptional free training scheme reserved for those were selected and qualified in record time. engaged in part-time employment. Discussions focused on new working methods as part of the 10 Regional Auditor Days, which were also At AFNOR Certification, auditors and assessors carried held remotely, with feedback provided by around 20 out most of their audits remotely, depending on the participants. The DGECE also mobilized resources to standard in question. To restore confidence in the era produce audit cancellation certificates for customers of the pandemic, two major solutions were developed: wanting to activate the solidarity fund. 500 NF Barrier face masks, for textile manufacturers making authors reusable masks according to the recommendations of AFNOR SPEC S76-001, and the label COVID-19 Hygiene Measures – Verified by AFNOR Certification, adapted for the building & public works sector with Apave. In the area of the environment, the subsidiary was mandated by ADEME (French Environment and Energy Management Agency) to develop and verify environmental labelling, in partnership with the Pôle Éco-conception ecodesign centre in Saint-Étienne.

In the sector of energy, AFNOR International gained recognition in the United Kingdom with the success of its open learning course on the protection of transmission For more information and distribution systems. Lastly, at AFNOR Publishing, the year 2020 was marked by the successful launch of Solenne Muret, trainer for CObaz, a digital regulatory and normative watch tool AFNOR Competencies, spoke on the topic of “remote including data visualization and the identification of management”. requirements arising from standards.

— 12 13 — AFNOR Group • 2020 Activity and CSR Report AFNOR Group • 2020 Activity and CSR Report Responsible together: Key figures overview of 2020 for 2020

AFNOR Group continued to implement its “Responsible GROUP AFNOR Together, 2017-2021” approach, which revolves around Absolute CONSOLIDATED ACCOUNTS ASSOCIATION ACCOUNTS four components: ethics, employee well-being, the emissions vs 2010 as of 31 December 2020 as of 31 December 2020 -47% environment, and community development. 5,749 teq. CO2 THE GROUP'S CARBON FOOTPRINT Other Subsidy Other Subsidy Final energy ASSESSMENT: revenue revenue million million % consumption CONTRIBUTION OF DIGITAL TECHNOLOGY €6.6 €6.6 -13 compared to 2013 €11 €10.7 The sharp drop in CO2 emissions noted in 2020 versus 2019 was due to the changes brought about by the health INCOME million million Water crisis, in particular teleworking. The figure was -47% -29% consumption compared to the reference year (2010). The contribution compared to 2013 of travel, which accounted for 70% of our CO2 emissions Group revenue in 2019, was half as high in 2020, at 37.7%. The carbon Association footprint assessment now shows the group's digital €145.8 million revenue Gender footprint, with digital technology representing 4.6% of certification: 57%, equality emissions. It had become essential to have this figure €63 million index publishing: 22%, to continue our efforts to reduce our carbon footprint. standardization: 13%,

Digital technology is responsible for CO2 emissions training: 8% 96/100 related to the pool of computing equipment, the energy powering this equipment, and the digital services of the Total Group income: €163.4 million Total association income: €80.3 million Average various operators used. Whether in the form of emails,

23 supplier videoconferences, remote audits or online training, payment period digital technology proved essential during the health days crisis, for employees, auditors and trainees alike. It might Share of even seem that its intensive use strongly impacted the consultations group's carbon footprint. Contrary to expectation, its Purchases Other Other Purchases % 32 including at least impact was marginal: the role of videoconferences and and expenses expenses and external one CSR criterion digital services in the carbon footprint was only 0.1%. external services services €26.7 million €21.7 million €22 million

EXPENSES €60.3 million

CSR FOR OUR CUSTOMERS The AFNOR CSR department, created in January 2020, coordinates all activities contributing to the promotion, development and recognition of sustainable Payroll Payroll development initiatives, especially in the fields of social million million responsibility and socially responsible investment. It €74.8 €36.5 is a centre of expertise that is involved in developing

AFNOR Group solutions relating to these themes and to Total Group expenses: €161.8 million Total association expenses: €80.2 million Alain Jounot, head of the emerging topics such as the circular economy and the AFNOR CSR department durability of products. NET INCOME: + €1.6 million NET INCOME: + €0.1 million — 14 15 — AFNOR Group • 2020 Activity and CSR Report AFNOR Group • 2020 Activity and CSR Report France

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