468

About the Contributors

Alexander Kolker is currently an Outcomes Operations Manager in Children’s Hospital and Health , Wisconsin, USA. He has extensive practical expertise in quantitative methods for health- care , such as hospital capacity expansion planning, system-wide patient flow optimization, staffing planning, forecasting trends, and market expansion analysis. He widely applies process simula- tion and other advanced analytical and computer methodologies to analyze different scenarios for al- location resources that result in the most efficient operational hospital management solutions. He ac- tively publishes in peer-reviewed journals, edits books, and speaks at the national conferences in the area of management and system and process improvement in healthcare settings. He serves on the review boards of Healthcare and Journal of Medical . Previously he has worked for Froedtert Memorial Lutheran Hospital, and for General Electric Co, GE Healthcare, as a simulation specialist, and reliability . He can be reached at [email protected]

Pierce Story is a Senior Consulting Manager for the Care Design group, part of GE Healthcare’s Performance Solutions division. He works with a team of clinical experts, process and systems , and simulationists to provide dynamic facility and operations optimization, capacity analysis, and staff- ing algorithms to new and existing facilities. Pierce has been engaged in healthcare process simulation development and deployment for over eleven years, and has worked in the healthcare industry for over twenty. Pierce is a Diplomate-level member and Past President of the Society for Health Systems (SHS), a current Board member for the Healthcare Division of the American Society for (ASQ), and a member of HIMSS and IIE. His is author of the new book, Dynamic Capacity Management for Hos- pitals, (to be published in Oct. 2010 by Press) and is co-author of the book Management Engineering for Effective Healthcare Delivery: Principles and Applications. He has written numerous articles for healthcare and engineering journals including Quality Progress and the Journal of Industrial Engineering. He has also spoken at over twenty healthcare conferences, including the ACHE Annual Congress. Pierce earned a Master’s Degree in Health Policy and Management from the University of Southern Maine. His passions include bringing engineering principles, tools, and concepts to the everyday management of hospital capacity and care delivery, and developing viable solutions to the challenges of reducing the total cost of the provision of American healthcare. Pierce understands the issues facing the future of the US healthcare systems, and believes strongly that GE is in a unique position to help make it financially viable, clinically safe, and openly accessible. Pierce currently resides in Wells, ME, where he is an active member of his local Baptist church, and enjoys fly-fishing, riding his 1988 Harley Davidson, and growing championship roses. About the Contributors

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Arben Asllani is a UC Foundation Professor of Management at the University of Tennessee at Chat- tanooga. He has published over 24 journal articles and presented and published over twenty conference proceedings. His most recent research has been published in such journals as Omega, European Journal of Operational Research, Knowledge Management, and Computers & Industrial Engineering. Dr. Asllani is a member of the Decision Sciences Institute, the Academy of Information and Management Sciences, and the Academy of Marketing Research. He has consulted with a number of businesses in the field of healthcare scheduling, open source software, database design, and computer simulations.

Gabriella Balestra received the Laurea degree in from Università degli Studi di Torino and the Ph.D. degree from Politecnico di Torino. Since 1993 she is Research Assistant Pro- fessor at Politecnico di Torino teaching classes on medical informatics, biomedical data interpretation and decision support systems, and clinical engineering. Her research interests include biomedical data interpretation, decision support systems, medical informatics and telemedicine, healthcare . She has developed several support systems based on fuzzy logic, genetic algorithms, neural networks, multicriteria methods, et cetera. She has authored and coauthored over 15 papers and book chapters, and 50 conference papers. She is a member of several scientific societies (IEEE, ORAHS, AAMI, AIRO, HTAi).

David Ben-Arieh is a Professor of Industrial Engineering at Kansas State University. Prior to joining Kansas State University, Dr. Ben-Arieh taught at the Department of Industrial Engineering and Man- agement, Ben-Gurion University in Beer Sheva, Israel. His industrial experience includes working for AT&T Bell Laboratories, and consulting for the aerospace industry and NASA. Dr. Ben- Arieh holds a PhD in Industrial Engineering from . Dr. Ben-Arieh concentrates mainly on appli- cations and modeling and holds one patent in this area. In recent years Dr. Ben-Arieh has focused on applications in health care systems management, including patients flow, Information Systems integration, and patient quality and safety improvements.

Brian Denton is an Associate Professor at North Carolina State University in the Edward P. Fitts Department of Industrial & . Previously he has been a Senior Associate Consultant at Mayo Clinic in the College of Medicine, and a Senior Engineer at IBM. He is currently a Fellow at the Cecil Sheps Center for Health Services Research at University of North Carolina. His primary research interests are in optimization under uncertainty and applications to health care delivery and medical decision making. He completed his Ph.D. in Management Science at McMaster University, his M.Sc. in at York University, and his B.Sc. in and Physics at McMaster University in Hamilton, Ontario, Canada.

Amerett L. Donahoe-Anshus is a Unit Head in Systems and Procedures, the internal consulting group at Mayo Clinic. She began her career at Mayo in 1983 in the Department of Physical Medicine and Rehabilitation. After 15 years in clinical outpatient, hospital, and home health care settings, she joined the Division of Systems & Procedures. Amy has led and assisted with the implementation of multiple hospital and clinic-based electronic applications and quality initiatives. Amy’s current leadership and

469 About the Contributors

consulting roles include the S&P Quality Initiatives Support Unit, Mayo’s electronic environment, prac- tice convergence, curriculum development, and instruction for Mayo’s Change Management and S&P Decision Support & Data Analysis courses and other collaborations with administrative and physician leaders to support Mayo Clinic’s strategic priorities. Amy received a Master’s in Human and Health Service Administration from St. Mary’s College of Minnesota; a Bachelor’s in Physical Therapy from the University of Health Sciences/Chicago Medical School; and a Bachelor’s in from the College of St. Benedict.

Yue Dong trained as an anesthesiologist in China and finished research fellowship of anesthesiology and physiology in Mayo Clinic. He is currently a patient safety researcher at Multidisciplinary Simula- tion Center Simulation Center and METRIC group at Mayo Clinic. With collaboration with a multidis- ciplinary team of clinicians, researchers, and engineers, his research interest is to apply application of modeling and simulation to the study of healthcare delivery factors which improve patient safety and in acute care settings. Three main themes emerge from this interest: 1) Using a systems engineering/ operation research approaches to study system performance and provide re-designed alternatives to improve safety and efficiency of healthcare delivery; 2) Study the effectiveness of simulation based medical education (SBME) by developing valid outcome measurements which stretch measurement endpoints from the simulation lab into clinical practice, and in the process provide highly reliable data for decision support and high-stakes testing; 3) Using simulation as a tool to study human performance variation under different “stress conditions” (fatigue, cognition, workload, etc.) and to conduct usability testing of devices and processes.

Ergin Erdem obtained his B.S. and M.Sc. degrees from Middle East Technical University, Ankara, Turkey in the field of Industrial Engineering. He served as an instructor at Atilim University, where he taught various courses such as Ergonomics and Heuristic Methods for Optimization. He is a Ph.D. candidate in the Department of Industrial & Engineering at North Dakota State Uni- versity. At NDSU, he has served in different academic positions such as Graduate Teaching Assistant, Instructor, and Graduate Research Assistant. Currently, he actively participates in the improvement and system redesign conducted at Veteran Affairs Healthcare Centers at local and national levels. His research interests include RFID applications in food and pharmaceutical distribution networks, wind energy engineering, healthcare Information Systems, metaheuristic methods for optimization, and mathematical modeling for healthcare applications.

Kambiz Farahmens is a Professor and department head in the Department of Industrial and Manu- facturing Engineering at North Dakota State University. He is an internationally recognized expert in Productivity Improvement. He has published over 50 refereed papers, has over $3.5 million in research, and is a recipient of numerous awards. Dr. Farahmand has over 30 years of experience as an engineer, manager, and educator. His primary teaching and research activities are in the areas of manufacturing systems, and implementation, ergonomics, safety and human factors engineering, human exposure and physiology simulation, simulation and modeling, facilities and production layout planning, operations & and strategic planning, ISO and QS 9000 standards, and healthcare management. He has been involved in joint research and consulting with DOE, ARMY, NAVY, NASA, VHA, and industry. He is a registered professional engineer in the states of Texas and North Dakota.

470 About the Contributors

Laura Gaetano obtained her Bachelor’s Degree in from the Politecnico di Torino (July 2003) followed by a Master’s Degree in (July 2006). From February 2006 to July 2007, she received a research grant from the Department of Biomedical Science and Human Oncology (Università di Torino, Italy) for working on cell biology and on tridimensional reconstruction of anatomy pathological topics. Since January 2008, she is a Ph.D. student of the Scuola Interpolitecnica di Dottorato (Politecnico di Torino, Italy). Now, she is finishing her PhD school at University of California, San Francisco (CA - USA). Her research activities mainly regard intelligent systems, modelling techniques, and bioimaging.

Ognjen Gajic [GAYICH] practices and teaches critical care medicine at Mayo Clinic in Rochester, Minnesota where he is a Consultant in Pulmonary and Critical Care Medicine and an Associate Professor of Medicine. Dr. Gajic has published more than 100 peer-reviewed articles and book chapters related to critical care medicine and serves on the Editorial Board of the American Journal of Respiratory and Critical Care Medicine. He directs a clinical laboratory, METRIC (Multidisciplinary Epidemiology and Translational Research in Intensive Care) with a goal for understanding disease mechanisms and the response of the human body to acute illness or injury and corresponding life support interventions.

Ian Gibson is a Project Director for major capital investment projects in Australia. Experience in building projects over 24 years includes a wide range of health projects. In 2007/08 he was the Deputy Project Director (Facility Planning) for the feasibility study for a major hospital in Hobart Australia with a capital cost of over $1 billion. Ian has conducted research and development of the use of simulation modeling since 2005. In 2007, he presented a paper to the Winter Simulation Conference in Washington DC on “An Approach to Hospital Planning and Design Using Discrete Event Simulation.” He is continu- ing to develop the approach to provide a methodology to improve the quality and safety of health care, better use of resources, and reduced capital and operating costs in delivering health care. The approach is applicable to both capital projects and service delivery re-engineering. Ian receives enormous support in this endeavor from his wife Lina.

Pascal J. Goldschmidt, M.D., an internationally renowned cardiologist and cardiovascular researcher, is Senior Vice President for Medical Affairs and Dean of the University of Miami Leonard M. Miller School of Medicine and Chief Executive Officer of the University of Miami Health System. In October 2008, Dr. Goldschmidt received the inaugural Jay and Jeanie Schottenstein Prize in Cardiovascular Sci- ences from the Ohio State University Heart and Vascular Center. The prize is awarded biennially to an international leader in the clinical sciences of cardiovascular medicine, cardiothoracic surgery, or the basic sciences of molecular or cellular cardiology. Dr. Goldschmidt, whose research applies genomics and cell therapy to the prevention, diagnosis and treatment of coronary artery disease, was previously chairman of the Department of Medicine at Duke University Medical Center. Before taking the chair- man’s role, he served as chief of Duke’s Division of Cardiology.

Peter J. Hawrylak, Ph.D. is a leading researcher in embedded systems, Radio Frequency Identifica- tion (RFID) systems, real-time location systems (RTLS), sensor networks, and security. Dr. Hawrylak is an Assistant Professor in the Department at The University of Tulsa. He has published several academic papers and authored several book chapters in these areas. He was a member

471 About the Contributors

of the Technical Advisory Group for the United States (USTAG) for the International Standards Orga- nization (ISO), which oversees standardization of RFID and RTLS devices. Peter has led the develop- ment of test methodologies to determine conformance and interoperability for ISO 18000-7 (active) RFID systems. He was a principle member of the team at the University of Pittsburgh RFID Center of Excellence investigating the interactions between RFID devices and implantable medical devices such as pacemakers and ICDs.

Heng Bee Hoon is a medical epidemiologist and a Specialist. She has worked in the Ministries of the Environment and Health in Singapore before becoming the Director of Health Services and Outcomes Research in National Healthcare Group, providing evidence in support of health services management, planning and decision making.

Yu-Li Huang joined the Department of Industrial Engineering at New Mexico State University as an Assistant Professor in 2009. He earned his Ph.D., M.S.E. and B.S.E degrees from Industrial & Op- erations Engineering Department at the , Ann Arbor, in 2008, 2007, and 2000, respectively. Dr. Huang’s research interests focus on process improvement using simulation optimization modeling methods in health care delivery systems including outpatient scheduling system, pharmacy layout design, radiology operation improvement, emergency delivery system, and operation room sched- uling system. He is also interested in cancer prevention decision aid development. Dr. Huang has three years of experience as a project facilitator for scheduling in outpatient clinic settings supplemented by three years of experience as business analyst in an industrial supplier and two years of experience as an industrial engineer in manufacturing systems.

Todd R. Huschka is a Master Health Systems Analyst III at Mayo Clinic in the Health Care Policy and Research department of Health Sciences Research. His primary interests are simulation modeling, optimization, and statistical analysis relating to improvements in health care systems. He has worked on various health care policy and systems engineering/ projects for the past 14 years. He has a BS in from North Dakota State University in Fargo, North Dakota and a MS in Industrial Engineering - Decision Science/Operations Research from the University of Wisconsin in Madison, Wisconsin. His email address is .

Dean Johnson, M.D., M.S., FACEP is a practicing emergency physician in York Pennsylvania, with extensive experience implementing and using electronic medical records. Dr. Johnson has been involved in the specification, selection, and implementation of EMR systems, was a professional programmer for five years prior to medical school, and has a background in medicine, , and engineering. He uses electronic medical records daily seeing patients and has been instrumental in the training of other users and the improvement of electronic medical record systems.

Janine R. A. Kamath is the Chair of Systems and Procedures, the internal consulting group at Mayo Clinic for Clinical Practice, Research, Education and Administration. The strategic and resources in this division are responsible for , design and implementation, reengineering and improvement of core processes, assisting with business strategy and planning, and supporting business transformation initiatives. Janine joined Mayo in 1993 as a Systems Analyst. Prior

472 About the Contributors

to Mayo, she worked as a manager in two large pharmaceutical companies. While at Mayo, she has supported and led multiple institutional initiatives related to Mayo’s electronic environment, facilities reintegration, operations and systems engineering, care process redesign, and quality and safety efforts. She has presented at national conferences and educational programs. Janine is one of the course directors for the Mayo Clinic Conference on Systems Engineering and Operations Research. Janine received a Master’s in Business Administration from the Carlson School of Management, University of Minnesota; a Master’s in Personnel Management and Industrial Relations from Tata University of Social Sciences, India; and a Bachelor’s in Economics, Psychology and Statistics from University of Madras, India.

Renata Konrad, PhD, is an Assistant Professor of Industrial Engineering at Worcester Polytechnic Institute. Her training and experience is in industrial engineering and its application to health opera- tions management. Renata’s particular academic interest is in Petri nets, simulation, optimization and data mining. She has extensive experience modeling patient flow systems using hospital informatics, healthcare needs assessment for emerging nations, patient no-show modeling, simulation of clinical scheduling and operations, healthcare surge planning for pandemic response, simulation of blood bank inventory, and assessment of stroke care pathways. Her work has lead to a number of peer-reviewed publications, both in the engineering and medical fields. Renata obtained her PhD from the School of Industrial Engineering at Purdue University in 2009. Renata holds BS and MS degrees in Industrial Engineering from the University of Toronto.

Beste Kucukyazici is a Professor of at MIT-Zaragoza International Program and Research Associate at Center for Transportation and Logistics of MIT. She holds a PhD in from McGill University in Canada. She was visiting scholar at Columbia Graduate Business School and also participated as a practitioner trainee in the Canadian Institute of Health Research (CIHR) Health Informatics Strategic Training Program (CHPSTP). Prof. Kucukyazici’s research interest is on decision-making problems under uncertainty with special inter- est in the health care supply chain, health care and service operations, and medical decision making. She is particularly interested in the mathematical modeling and analysis of such problems through the use of the methodologies of Markov decision processes, analytical models, simulation, and biostatistics. Prof. Kucukyazici has published papers and has papers under review in leading operations research and health care journals.

Mark Lawley is Professor in the Weldon School of Biomedical Engineering at Purdue University. Before joining Biomedical Engineering in 2007, he served nine years as Assistant and Associate Professor of Industrial Engineering, also at Purdue, two years as Assistant Professor of Industrial Engineering at the University of Alabama, and he has held engineering positions with Westinghouse Electric Corpora- tion, Emerson Electric Company, and the Bevill Center for Advanced Manufacturing Technology. As a researcher in academics, he has authored approximately 100 technical papers including book chapters, conference papers, and refereed journal articles, and has won three best paper awards for his work in systems optimization and control. In January 2005, he was appointed Regenstrief Faculty Scholar in support of Purdue’s Regenstrief Center for Health Care Engineering. He is particularly interested in de- veloping optimal decision policies for system configuration and resource allocation in large healthcare

473 About the Contributors

systems. As a Regenstrief Scholar, he has focused on research initiatives in clinical scheduling, in-patient flow, hospital modeling, and pandemic.

Teow Kiok Liang is an operations research specialist in Health Services and Outcomes Research in National Healthcare Group. He joined National Healthcare Group in 2005 and prior to this, he was with Defense Science & Technology Agency for 11 years. He holds a Master’s degree in Science, Industrial & Systems Engineering, National University of Singapore.

Huitian Lu is a Professor with the Department of Engineering Technology and Management, South Dakota State University. He also is the graduate coordinator of MS program in Industrial Management (MSIM) at SDSU. He received the MS (1992) and Ph.D. (1998) degrees in Industrial Engineering from Texas Tech University. His research projects and publications have covered real-time performance reli- ability, online quality monitoring and control, cancer tumor modeling, and healthcare system modeling and simulation. Dr. Lu is recently a collaborative researcher with Mayo Clinic MN. His research stud- ies currently include stochastic dynamical systems in medicine, remaining life assessment, healthcare systems dynamics, fuzzy reliability theory, and uncertainty modeling in management sciences. He is a member of IIE, ASA, ASEE, and Alpha Pi Mu.

Marlin H. Mickle is Nickolas A. DeCecco Professor of Electrical and (Pri- mary), Computer Engineering, Telecommunications, and Industrial Engineering at the University of Pittsburgh. He is the Director of the RFID Center of Excellence. He received the B.S.E.E., M.S.E.E., and the Ph.D, University of Pittsburgh in 1961, 1963, and 1967. Marlin received the Carnegie Science Center Award for Excellence in Corporate Innovation - 2005; the Pitt Innovator Award 2005, 2006, 2007, 2008 and 2009; 1988 Recipient of the Systems Research and Cybernetics Award of the IIASSRC, he has 23 patents, member AIDC100, and Life Fellow of the IEEE.

Yoshiaki Nakagawa graduated from Kanazawa Medical University in 2003 and received degree of M.D. Then he was admitted to a Graduate School of Kyoto University and joined the research group in Department of Medical Informatics, Kyoto University. He received Dr. of Med. Science (Ph.D.) from University of Kyoto in 2010. Now he is a guest Professor in Department of Epidemiology and Public Health, Kanazawa Medical University. His research area is hospital management, hospital cost account- ing and hospital cost benchmarking. His interests include medical payment system, DPC/DRG system.

Yoshinobu Nakagawa received Dr. of Med. Science (Ph.D.) degree in 1982 from the University of Tokushima, Japan. His specialty is neurosurgery and pediatric neurosurgery. His interests include neuropathology and BNCT (Boron Neutron Capture Therapy) for malignant brain tumors. In 1985 he joined the research group of BNCT organized by the late Prof. Hiroshi Hatanaka and succeeded the group. He was not only a chief neurosurgeon (a clinical professor of Tokushima University) but also the leader of BNCT group in Japan. He held the 12th International Congress of Neutron Capture Therapy in 2006. He is now the director (CEO) of Kagawa National Children’s Hospital. His current interest is hospital management and cost analysis.

474 About the Contributors

Bryan A. Norman is an Associate Professor of Industrial Engineering at the University of Pittsburgh. He received his B.S. and M.S. in Industrial Engineering from the University of Oklahoma and his Ph.D. in Industrial and from the University of Michigan. His research interests primar- ily focus on supply chain and logistics modeling with particular emphasis on scheduling, facility layout, material flow, RFID, and healthcare operations. He is a member of IIE and INFORMS.

Ajay Ogirala received his Master’s in Electrical Engineering (2007) and PhD degree in Electrical and Computer Engineering (2009) from University of Pittsburgh. He is presently working as a Research Associate in the Department of Electrical and Computer Engineering at University of Pittsburgh and also associated with the RFID Center of Excellence and co-chairing the IEEE communications society Pittsburgh chapter. His primary focus was to aid in the development of the ISO 18000-7 standard for active RFID communication, and developing automated conformance and interoperability test plat- forms. His current research efforts include standardization of test procedures (in vitro and in vivo) to test CRMDs for interference from RFID, development of interference mitigation techniques and human torso conductivity characterization for Wireless Body Area Network development and design of Passive Implantable Execution Circuits. He was also awarded the Pitt Innovator Award in 2009 and 2010 for his research in the field of RFID. He is very active in publications and has six pending patent applications.

Arjun K. Parasher, MPhil, is a fourth-year medical student at the University of Miami Miller School of Medicine. He received his MPhil as a Gates Scholar in the Department of Politics and International Studies at the University of Cambridge, U.K. Prior to entering medical school, Arjun worked on health care disparities at the Henry J. Kaiser Family Foundation and on health care costs, pharmaceutical to consumer drug advertising, and medical liability on Capitol Hill. During the health care reform debates, Arjun served as a regular contributor for the Washington Post’s Health Care Rx. In addition to his inter- est in health care delivery, Arjun has worked in Haiti and the Dominican Republic in order to study and contribute to health care systems abroad.

Roque Perez-Velez is a Senior Engineer for Management Engineering Consulting Services Depart- ment (MECS) at Shands Healthcare, the Teaching Hospital at the University of Florida (UF). He holds a Bachelor’s degree in Sciences of Industrial Engineering from the University of Puerto Rico, Mayaguez Campus (UPR) and a Master’s degree in Sciences of Industrial Engineering, with a concentration in , from the University of Florida (UF). Since 1999, Mr. Perez-Velez has been using simulation modeling to help Shands Healthcare management decision-making process. Mr. Perez- Velez professional background encompasses other industry areas as well: Adjunct Professor, Facilities Planning and Material Handling undergraduate course at the University of Florida (2005-2006), Process Improvement Engineer at Hanes Menswear, Industrial Engineer at Warner-Lambert Pharmaceuticals and Project Engineer at Avon-Mirabella. Mr. Perez-Velez is a Major in the United States Army Reserve and have deployed to Iraq and Afghanistan serving as an Engineer Officer in support of Operations Iraqi Freedom and Enduring Freedom. He is a Licensed Professional Engineer (PE) in the State of Florida, lives in Gainesville, FL with his wife Nancy and their sons Roque Jr. and Derek X.

Brian Pickering graduated from Trinity College Dublin, Ireland in 1996. He trained as an anesthe- siologist and intensive care physician in Ireland prior to moving to the USA to complete a fellowship in

475 About the Contributors

critical care medicine in Mayo Clinic. He holds a fellowship from the College of Anesthetists in Ireland, an MSc. in molecular neuroscience from Bristol University, UK. He currently works as a consultant in anesthesiology-critical care medicine in Mayo Clinic, Rochester. As part of the METRIC group at Mayo Clinic, he works closely with experts in programming, clinical informatics, cognitive science, psychol- ogy, systems engineering, complex adaptive system modeling, technology dissemination, intellectual property protection, nursing and allied health to achieve the objective of improving patient outcomes in the acute care setting. In keeping with the theme of METRIC his research interests can broadly be defined as the science and ergonomics of health care delivery. Specifically, he studies and designs interventions which, when introduced into the clinical setting optimize the impact of provider-system interactions on patient-centered outcomes. The main focus of his research includes 1) defining in situ health care deliv- ery models and their impact on patient-centered outcomes; 2) the development of advanced electronic environments which enhance patient safety and outcomes; 3) defining the information requirements and vulnerabilities of distributed cognitive networks in healthcare; 4) develop test facilities and procedures which replicate clinical work conditions and allow the safe testing of interventions.

Daniele Puppato obtained both Bachelor’s Degree (September 2003) and Master’s Degree (December 2005) in Biomedical Engineering from the Politecnico di Torino, Italy. Since 2006, he works for AReSS Piemonte (Regional Healthcare Agency of Regione Piemonte, Italy), joining the Health Technology Management team, in the Planning & Management Area. His work deals essentially with the develop- ment of methods and activities for supporting clinical engineering in regional context. He also teaches Health Technology Management and Healthcare Management Systems at the Politecnico di Torino. He is a member of AIIC (Italian Association of Clinical Engineers).

Jayant Rajgopal holds a Ph.D. in Industrial and Management Engineering from the University of Iowa, and has been on the faculty of the Department of Industrial Engineering at the University of Pitts- burgh since 1986. His areas of interest include optimization, analysis of operations and supply chains, health , and RFID applications; he has taught, conducted sponsored research, published papers, and consulted in all these areas. Among others, his publications have appeared in journals such as IIE Transactions, IEEE Transactions on Reliability, Operations Research, Mathematical Program- ming, Naval Research Logistics, Technometrics, European Journal of Operational Research. He is a senior member of the Institute of Industrial Engineers, and the Institute for Operations Research and the Management Sciences, and is a licensed professional engineer in the state of Pennsylvania.

Thomas R. Rohleder recently joined the Division of Health Care Policy and Research at the Mayo Clinic in 2009 after spending 18 years as a Professor of Operations Management in the Haskayne School of Business at the University of Calgary. He has a Ph.D. in Business Administration and B.S.B. in Finance from the University of Minnesota. Before obtaining his doctorate, Dr. Rohleder worked in the financial services sector for ITT Commercial Finance Corp., and Northwestern National Life In- surance Co. Dr. Rohleder has over 40 publications in respected academic journals such as the Journal of Operations Management, Production and Operations Management, and Health Care Management Science. He is currently working on research in the area of health systems engineering applied to health care operations management.

476 About the Contributors

S. Reza Sajjadi received his PhD from the Industrial and Engineering Department at Wichita State University in 2008. He also holds a Bachelor’s and Master’s degree in Industrial Engineering. His re- search interest includes applied optimization, health care improvement, operation research, and supply chain management. He is currently a Post-Doctoral Research Fellow and instructor in the Industrial & Manufacturing Engineering Department at North Dakota State University. His current research is to utilize quantitative methods to improve operations in inpatient and outpatient health care facilities. He has also seven years of experience in the industry where he applied optimization tools in manufacturing and service environments.

George M. Samaras is a Professional Engineer (PE, 1980) in private practice. His firm provides technical, regulatory, and management consulting services – primarily to firms regulated by the U.S. Food and Drug Administration. He has a number of biomedical engineering patents and numerous peer- reviewed publications in physiology and hardware, software, human factors, and . He has been teaching, since 2005, a workshop on the subject of human-centered systems engineering at the Human Factors and Ergonomics Society annual meetings and the International Ergonomics Association triennial meetings. He attended the University of Maryland, where his basic training was in electrical engineering (BSEE, 1972); he also received a MS (1974) and PhD (1976) in physiology. He received a DSc (1992) from The George Washington University, Department of Engineering Management and Systems Engineering. In both doctorates, he minored in psychology. He is a board-certified human factors engineer (CPE, 1998) and an American Society for Quality certified quality engineer (CQE, 2005). His past employment includes serving as a Professor at the University of Maryland School of Medicine and the George Washington University Graduate School of Engineering, founding and managing a contract biomedical engineering firm, and working for the USFDA/CDRH as a reviewer and manager. He is a member of numerous professional . Contact: [email protected]

Jing Shi is currently an Associate Professor in the Department of Industrial Engineering & Manufac- turing Engineering at North Dakota State University. He received his Ph.D. in industrial engineering from Purdue University, West Lafayette, IN, USA in 2004. His research interests include healthcare process improvement, health informatics, modeling and optimization for healthcare systems, renewable energy modeling, and wireless sensor network/RFID applications. He has authored and co-authored more than 70 papers, which are published in refereed journals and conference proceedings. He has secured more than $1M in research funding. Dr. Shi has been active in the professional societies – he is a member of IIE, SHS, INFORMS, IEEE, and ASME.

James M. Tien received the S.M., E.E. and Ph.D. from the Massachusetts Institute of Technology (MIT) and the B.E.E. degree from Rensselaer Polytechnic Institute (RPI). Dr. Tien joined the University of Miami as a Distinguished Professor and Dean of its College of Engineering in 2007. An internationally renowned scholar and educator, Dr. Tien formerly served as the Yamada Corporation Professor at RPI. He joined the Department of Electrical, Computer and Systems Engineering at RPI in 1977, became Acting Chair of the department, joined a unique interdisciplinary Department of Decision Sciences and Engineering Systems as its founding Chair, and twice served as the Acting Dean of Engineering. He has also held leadership positions at Bell Telephone Laboratories, at the Rand Corporation, and at Structured Decisions Corporation (which he co-founded in 1974). Dr. Tien’s areas of research interest include the

477 About the Contributors

development and application of computer and systems analysis techniques to information and decision systems. He has published extensively, been invited to present dozens of plenary lectures, and been honored with both teaching and research awards, including being elected a member of the prestigious U. S. National Academy of Engineering (NAE).

Sudhindra Upadhyaya is currently pursuing his PhD in Industrial & Manufacturing Engineering at North Dakota State University, and teaching at Bemidji State University. He has eight years of experience working for various industries, of which three years are with Department of Health & Human Services (DHHS) – Sacramento County and Kaiser Permanente. During that period, he was accountable for the delivery of $5 million pharmacy management system, which includes robot installations for reducing cycle time, development of patient appointment scheduling systems, installation of computerized physi- cian order entry (CPOE) systems, and third party tools for faster and efficient online adjudication. His research interests are in the area of resource optimization using operations research, simulation, and various systems engineering techniques.

John Wu is an Associate Professor of Industrial Engineering at Kansas State University. His industrial experience includes international consulting in Europe, South Asia, China, and East Russia. His working experiences including global supply chain management, e-commerce, and Web-based enterprise resource planning systems development. He also worked as Production VP and Senior Consultant for several public traded technology companies in Taiwan, China, Germany, Canada, and Bermuda. Dr. Wu had a Ph.D. degree in Industrial Engineering from The Pennsylvania State University Dr. Wu’s research works mainly in the and management and operations optimization areas. In recent years Dr. Wu has focused on the applications of these research works in Health Care Systems, including patients flow, Information Systems integration, and patient quality and safety improvements. He is a member of IIE-SHS, American Telemedicine Association, INFORMS, Decision Sciences Institute, Mathematical Programming, and IEEE.

Hiroyuki Yoshihara graduated from Osaka University (Engineering Science) in 1973, and then he graduated from Miyazaki Medical College in 1980. He received Dr. of Med. Science (Ph.D.) degree in 1984 from the Miyazaki Medical College. He is the Professor of Kyoto University from 2003, and now he is CIO of Kyoto University Hospital. His medical specialty is surgery (abdomen and endocrine organ), medical informatics, and medical electronics. His special research areas are electronic health record system, artificial intelligence, distributed image database system, object oriented database system, and XML (MML: Medical Markup Language). His recent research area includes hospital management and hospital cost accounting system.

Zhu Zhecheng is an operations research specialist in Health Services and Outcomes Research in National Healthcare Group. He joined National Healthcare Group in 2008. He holds a PhD degree in Industrial and System Engineering, National University of Singapore. His research interest is applied optimization and discrete event simulation.

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