2011 Annual Report 2011 Contents

Annual Report 2011 Annual Report 2011 Contents Message from the Chairman of the Board 3 Letter from the Chief Executive Officer 5 Chapter I LaMeMensajeOur Company del Vicepresidente Ejecutivo 7 IdentificaciónCompany Information de la Sociedad 8 Visión,Vision, Misión Mission y Valores and Values 9 EstrategiaStrategy y andNegocios Business Model 10 NuestraOur History Historia 12 NuestraOur Fleet Flota 14 Chapter II GobiernoCorporate Corporativo Governance y Estructura de Propiedad 19 DirectorioDirectors 20 PrincipalesSenior Management Ejecutivos 24 PrácticasCorporate de Gobierno Governance Corporativo Practices 29 EstructurasOwnership de StructurePropiedad and y Principales Main Shareholders Accionistas 34 EvoluciónShare Price Bursátil 37 Chapter III PersonasOur People 40 CulturaOur People de Servicio 41 Un Equipo Comprometi Chapter IV Gestión2011 Results2011 44 PremiosIndustry y Reconocimientos Overview 45 EntornoFinancial de laResults Industria 46 ResultadosAwards andFinancieros Recognitions 53 PolíticasFinancial Financieras Policies 54 FactoresRisk Factors de Riesgo 56 HechosMaterial Esenciales News 58 Additional Information 69 Chapter V NegociosOur Business 70 LANLAN Pasajeros International Internacional Passenger Business 71 LANLAN Airlines Airlines 77 LANLAN Argentina Argentina 79 LANLAN Colombia Colombia 81 LANLAN Ecuador Ecuador 83 LANLAN Peru Peru 85 LANPASSLANPASS 87 LANLAN Cargo Cargo 89 Chapter VI SustentabilidadSustainability 94 Chapter VII EstadosDestinations Financieros y Notas 98 Chapter VIII Financial Statements and Notes 103 Chapter IX Financial Statements - Subsidiaries 235 Sworn Statement 267 Glossary 268 Message from the Chairman of the Board Geographic diversification has been crucial in our process of expansion. Today, we serve five domestic passenger markets - Chile, Peru, Argentina, Ecuador and Colombia - as well as international passenger services that connect the region to the rest of the world and a cargo operation, based in Miami. Dear Shareholders, Over the past 18 years, LAN has experienced a process actively in this country’s domestic passenger market, the of solid and sustained growth accompanied by the second largest in South America, and to continue to grow internationalization of its operations, positioning it as in capacity and connectivity. an important player in the world’s complex and ever more competitive airline industry. We are proud of this Brazil has always been one of our Company’s priorities achievement which confirms that the strategy implemented and we are pleased with the important progress achieved since 1994 by the Company’s present controllers has been during the year in our process of association with TAM. the right one in its quest to grow LAN’s market and services. Thanks to this project, we will, as from 2012, incorporate a sixth market - Brazil - that accounts for half of South From the start, we opted to differentiate our product, America’s air traffic. This association will not only mark a a process in which the decision to invest in talent, fleet further milestone in LAN’s track record of growth but will and service was key. From having just 13 aircraft and with also mean great benefits for our customers in terms of passenger and cargo operations based only in Chile, we fares, connectivity and flight options. have emerged as a regional airline with a modern fleet that, as of end 2011, comprised 149 aircraft. By building on our strengths as regards service quality, flight safety and range of destinations, we have been Geographic diversification has been crucial in our process able to earn the preference of our customers in most of of expansion. Today, we serve five domestic passenger the countries in which we operate. From carrying just 1.2 markets - Chile, Peru, Argentina, Ecuador and Colombia million passengers in 1994, we have grown to 22.6 million - as well as international passenger services that connect passengers in 2011. the region to the rest of the world and a cargo operation, based in Miami, with a network of coverage that includes We have also contributed to the development of the the main cities of South America, Mexico and some Central region’s air cargo market and, as a result, fostered trade American and European countries. In this context, the between Latin America, the United States and Europe. launch of our new subsidiary in Colombia was one of the As of end-2011, LAN operated a fleet of 14 exclusively great milestones of 2011 since it will allow us to participate cargo aircraft as well as carrying cargo in the belly of its Annual Report 2011 3 passenger aircraft, a differentiating strategy that is one We are convinced that LAN today is prepared for the new of the competitive advantages of LAN’s business model. and challenging stage in its development that will begin In cargo, we have also achieved exponential growth and, in 2012, a year that will mark its definitive entry into the in 2011, transported 875,000 tonnes of cargo, up from big leagues of the global airline industry. In achieving this, 124,000 tonnes in 1994. the participation and commitment of our people has been crucial. I would, therefore, like to thank each and every This is also reflected in the extraordinary growth of the one of our collaborators whose professionalism and great Company’s revenues which, from US$318 million in 1993, technical capacity have played a fundamental role in this rose to US$5,718 million in 2011. Over the same period, process. our profits swelled from US$0.3 million to US$320 million, with an operating margin that, in 2011, reached 9.4%. I would, in addition, like to offer sincere and deserved As a result, LAN’s market capitalization has also grown thanks to all those who made possible the realization of exponentially and, at US$7,920 million in December 2011, the dream of our association with TAM and the creation of was among the three largest in the world airline industry. LATAM. I am certain that, for all our shareholders, workers and passengers, this great new company will bring the We are proud of our work over the past 18 years, not only reward of new and important achievements. because of the expansion of our business but also because we have made a valuable contribution to the development of the airline industry in Latin America and, therefore, to the economic development of the region’s countries, supporting the projects of Chilean companies as they have globalized and achieved world-class status. Jorge Awad M. Chairman Annual Report 2011 4 Message from the Chief Executive Officer Our main source of pride as regards to our management in 2011 is the record time in which we successfully implemented the restructuring of Colombia’s Aires airline, acquired by LAN in November 2010. Dear Shareholders, For the airline business, 2011 was not an easy year. In This is the fifth country in the region in which LAN has addition to the increase in fuel prices and the economic domestic passenger operations, along with Chile, Peru, turbulence seen in Europe and the United States, we faced Argentina and Ecuador. For our Company, this milestone the eruption of the Puyehue-Cordón Caulle Volcano in meant the incorporation of 23 new destinations into its Chile. This disrupted air traffic in part of South America as network, including 22 within Colombia, and, as from well as affecting our operations on the Santiago-Auckland- February 2012, the international Bogotá-Miami route. Sydney route in Oceania. In this context, however, LAN Passenger operations in Colombia were always a strategic once again showed that, thanks to its diversified and goal for LAN since it has Latin America’s fourth largest flexible business model, it is prepared to address and economy and its second largest passenger market after mitigate the impact of adverse conditions. Indeed, it was Brazil. In addition, it has the potential to become an able not only to grow and continue creating value for important hub for LAN’s international cargo and passenger its shareholders but also to lay down the foundations businesses. for ensuring a profitable operation, taking advantage of opportunities for future growth. In 2011, we also achieved important progress in our association project with TAM, Brazil’s largest airline. We In this sense, our main source of pride as regards to our obtained unconditional approval from the competition management in 2011 is the record time in which we authorities of Italy, Germany and Spain while, in Chile and successfully implemented the restructuring of Colombia’s Brazil, we received the necessary regulatory permits on Aires airline, acquired by LAN in November 2010. We condition of some measures of mitigation. The operation immediately began to introduce operational changes, such was also approved by LAN’s shareholders after which as route modifications and gains in efficiency, achieving we started the technical and preparatory work for the LAN’s standards in terms of safety, punctuality and service. companies’ future integration, which we estimate will This process culminated in December 2011 when we occur during the early months of 2012. launched the LAN brand in the Colombian market. Annual Report 2011 5 The new holding, to be known as LATAM Airlines Group, We are proud of our work in 2011, a year in which we will bring together LAN and TAM, although each company continued to serve the region with the quality and service will maintain its corporate identity and respective brand. standards for which we are known. At the same time, Their joint operations will initially comprise over 300 we maintained our position of leadership in most of the aircraft and some 150 destinations in 23 countries. markets in which we operate and continued working to Transporting over 60 million passengers a year and almost diversify the Company and open up new horizons for its 1 million tonnes of cargo, it will be Latin America’s largest development.

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