Directory of Services for Indonesian Trafficking Victims and Victim/ Witnesses West Java and Jakarta 2018 NEXUS project team: Stephen Warnath, Rebecca Surtees, Thaufiek Zulbahary, Suarni Daeng Caya and Laura S. Johnson Technical assistance and oversight: Stephen Warnath Layout and design: Laura S. Johnson Photo: Peter Biro Translation: Gracia Asriningsih and Thaufiek Zulbahary
Publisher: NEXUS Institute 1440 G Street NW Washington, D.C. 20005
© 2018 NEXUS Institute
Front cover photo: A doctor in a health clinic in a village of West Java.
The NEXUS Institute® is an independent international human rights research and policy center. NEXUS is dedicated to ending contemporary forms of slavery and human trafficking as well as other abuses and offenses that intersect with human rights and international criminal law and policy. NEXUS is a leader in research, analysis, evaluation and technical assistance and in developing innovative approaches to combating human trafficking and related issues.
In partnership with: Foreword from the Ministry of Social Affairs
First of all, I will express our thanks and prayers to Allah SWT, because of His blessing, NEXUS Institute succeeded in completing the Directory of Services for Indonesian Trafficking Victims and Victim/Witnesses.
This book was published in order to equip trafficking victims with the information that they need to access assistance.
Strategically, the publishing of this book aims for future cooperation or some follow-up to improve the quality of services for all trafficking victims. The Ministry of Social Affairs has been given this mandate by the Indonesian Government in Presidential Regulation Number 69, Year 2008, regarding the Task Force for the Prevention and Handling of Trafficking in Persons, which places the Minister of Social Affairs as the Chief of the Task Force on Social Rehabilitation, Return and Social Reintegration for victims.
We hope this book can strengthen future achievements, especially:
1. Strengthen the Indonesian Task Force for the Prevention and Handling of Trafficking in Persons (Gugus Tugas PPTPPO), including improvements in updating data, human resources, infrastructure, workflow regulations and strategic partnerships with stakeholders, both local and abroad.
2. Enhance the work of the Indonesian Task Force for the Prevention and Handling of Trafficking in Persons (Gugus Tugas PPTPPO), through the expansion of partnerships, including outreach and optimization of information technology, media (written, visual and social media, etc.) and local engagement.
3. Enhance strategic cooperation on regulations or activities at the national, regional or international territorial context.
Finally, we would like to congratulate the NEXUS Institute for the publishing of this Directory of Services. We are grateful to the NEXUS Institute team, who have given attention to human trafficking issues in Indonesia.
Dr. Sonny W. Manalu, MM Director of Social Rehabilitation for Socially Disadvantaged and Victims of Trafficking, Ministry of Social Affairs Jakarta
1 Preface from NEXUS
The Directory of Services for Indonesian Trafficking Victims and Victim/Witnesses was developed in the framework of NEXUS Institute’s project, Increasing Victim Identification and Improving Access to Criminal Justice in Human Trafficking Cases in Indonesia, funded by the Australian Government through the Australia-Asia Program to Combat Trafficking in Persons (AAPTIP). We are grateful for this generous support and the priority that AAPTIP has placed on efforts to increase the identification and assistance of Indonesian trafficking victims. Formal victim identification is a critical aspect of the anti-trafficking response in any country and it is the first step in victims receiving the assistance and protection they need after exploitation.
We have learned over the course of our work in Indonesia that many trafficking victims go unidentified and as a result they do not know what services they are entitled to and how to access the different forms of assistance that are available. Trafficking victims require and are entitled to clear, concrete and comprehensible information about what support can be found in their districts and communities and how to access this assistance as they recover and reintegrate after trafficking exploitation. This Directory of Services is intended to provide trafficking victims with this critical information and, as such, is an important resource in the protection of trafficked persons.
The Directory of Services for Indonesian Trafficking Victims and Victim/Witnesses is the product of our collaboration with many institutions and organizations in Indonesia. We are particularly grateful for our partnership with the Ministry of Social Affairs and the Ministry of Women’s Empowerment and Child Protection. We are proud to be cooperating with the Government of Indonesia to increase the identification of trafficking victims in the country. We would like to recognize the important contribution of the following individuals and institutions in the development of this Directory of Services for Indonesian Trafficking Victims and Victim/Witnesses:
Ministry of Social Affairs: Dr. Sonny W. Manalu, MM (Director of Social Rehabilitation of Socially Disadvantaged and Trafficking Victims); Drs. Dian Setiawan, MSi (Head of Sub Directorate of Social Rehabilitation for Victims of Trafficking in Persons and Victims of Violence); Dra. Maimoon Mooduto (Head of Unit of Social Rehabilitation for Victims of Violence and Coordinator of House Protection and Trauma Center, RPTC Bambu Apus- Jakarta); Dra. Isnaini Dewi (Head of Unit of Social Rehabilitation for Victims of Trafficking); Drs. Ali Samantha (Head of PSKW Mulya Jaya); Drs. Bambang Soewignyo (Social Worker of RPSW); Hasan Otoy (Social Worker); Sri Mulyani R (Social Worker); Ajeng Karuniasari T, S.Psi, Ahmad Sahidin, S.ST, M. Kesos, Retno Chaerunnisa, S.Pd, Dra. Anik Sulistyowati, and Untung Aji Pramono, S.ST (Staff of Sub Directorate of Social Rehabilitation for Victims of Trafficking in Persons and Victims of Violence); Ms. Suparti and Ms. Priska Suryatin, S.ST, Ms. Rara Sundara and Mr. Aryana (Staff of House Protection and Trauma Center, RPTC of Bambu Apus-Jakarta).
Ministry of Women’s Empowerment and Child Protection: Dr. Wahyu Hartomo, MSc (Secretary of the Ministry of Women’s Empowerment and Child Protection); Dra. Sri Danti, MA (Special Staff to the Minister for Development of Information Management System); Prof. Vennetia R. Danes, M.Sc, Ph.D (Deputy of Women’s Rights Protection); Nuranah, S.Sos, MM (Acting Official of Assistance for Deputy of Women’s Rights Protection from Trafficking); Dewi Mega Irhamna (Staff of Assistance for Deputy of Women’s Rights Protection from Trafficking); Dinno Ardiana, SE (Head of Prevention of Trafficking Unit); Ir. Hendarmi, MM (Head of Trafficking Handling Unit); Ratriastu Ruciswandaru, S.Psi (Head of Sub Unit of Services for Trafficking Victims); Tria Rosalina, SH (Head of Sub Unit of
2 Prevention of Trafficking Within the Country); Dra. Imiarti, MH (Head of Unit Child Victims of Pornography, Drugs and HIV/AIDS); Ms. Kartika Sari and Ms. Yusmiati Nuridar (Staff of Trafficking Victim Protection Unit); Sri Murni, S.AP (Head of Sub Unit of Administration of the Secretary of MOWECP); Hj. Sukinem (Head of General Division, Secretariat of Deputy of Women’s Rights protection).
Government institutions and stakeholders who participated at the Focus Group Discussions (FGD) in Cianjur, Cirebon and Sukabumi. In Cirebon: DPPKBP3A of Cirebon District; Dinsos (Social Bureau) Cirebon District; Dinas Kesehatan (Health bureau) of Cirebon District; UPPA of Polres (District Police) of Cirebon District; RSUD Waled of Cirebon District; P2TP2A of Cirebon District; Secretariat of Anti Trafficking Task Force of Cirebon District; FWBMI Cirebon; and SBMI Cirebon. In Sukabumi: P2TP2A of Sukabumi District; RPTC of Sukabumi District; LK3 of Sukabumi District; Manpower Bureau of Sukabumi District; Dinsos (Social Bureau) of Sukabumi District; DP3A of Sukabumi District; Polres Sukabumi Kota (City Police) of Sukabumi City; FORWA; and SBMI Sukabumi. In Cianjur: P2TP2A of Cianjur District; Kejaksaan Negeri Kabupaten Cianjur; Manpower Bureau of Cianjur District; DP2KB of Cianjur District; UPPA of Polres (District Polres) of Cianjur; PKK of Cianjur District; and SBMI Cianjur.
We are also grateful to the governments of the districts of Sukabumi, Cianjur and Cirebon, including the Chief of Jambenenggang Village, Kebon Pedes Sub-district of Sukabumi District; the Chief of Sukamaju Village of Cibeber Sub-district, Cianjur District; and the Chief of Babakan Gebang Village Babakan Sub-district, Cirebon District.
In addition, a number of NGOs, institutions and individuals contributed to the mapping of services in Jakarta and West Java. We are grateful to: Yayasan Bandungwangi Jakarta; Yayasan Bahtera Bandung; Institut Perempuan Bandung; Forum Warga Buruh Migran Indonesia (FWBMI Cirebon); WCC Balqis Cirebon, Yayasan Kusuma Bongas Indramayu; Jalin CIPANNAS Indramayu; Dinsosnakertrans Kabupaten Bogor; Tenaga Kesejahteraan Sosial Kecamatan (TKSK) Ciawi Bogor; Lembaga Konsultasi Kesejahteraan Keluarga Sakura Indonesia YPM-Kesuma Bogor; Solidaritas Perempuan (SP); Peduli Buruh Migran (PBM); Serikat Pekerja Indonesia Luar Negeri (SPILN); Solidaritas Buruh Migran Karawang (SBMK); Solidaritas Buruh Migran Cianjur (SBMC); Serikat Buruh Migran Indonesia (SBMI DPN); SBMI Cianjur; SBMI Cirebon; SBMI Banyuwangi; SBMI Sukabumi; Forum Wanita Afada (FORWA Sukabumi); Migrant Institute; Yayasan Societa Cianjur; Migrant CARE; Jaringan Buruh Migran (JBM); Asosiasi Tenaga Kerja Indonesia (ATKI); Lembaga Bantuan Hukum (LBH Jakarta); Perhimpunan Bantuan Hukum dan HAM Indonesia (PBHI Jakarta); Ikatan Pekerja Sosial Profesional Indonesia (IPSPI); Asosiasi Pekerja Sosial Anak dan Keluarga Indonesia (APSAKI); Sekolah Tinggi Kesejahteraan Sosial (STKS) Bandung; International Organization for Migration (IOM); TIFA Foundation; and Solidarity Center (SC).
We are also grateful to colleagues at AAPTIP for their review of the Directory of Services including: Fatimana Agustinanto (Country Program Coordinator - Indonesia); Hera Shanaj (Regional Victim Support Advisor); Gina Nott (International Legal Advisor); Froniga Greig (Gender Advisor); Sean McKenna (Investigation Advisor); Willem Pretorius (Deputy Team Leader); Sophie Pinwill (Regional Monitoring and Evaluation Advisor); and Erwien Temasmico (Monitoring and Evaluation Officer - Indonesia).
Finally, I would like to acknowledge and thank NEXUS Institute’s project team for their work in developing this Directory of Services for Indonesian Trafficking Victims and Victim/Witnesses including: Rebecca Surtees, Suarni Daeng Caya, Laura S. Johnson and Thaufiek Zulbahary. We sincerely hope that this will be the first of many editions of this Directory of Services as the Ministry of Social Affairs and the Ministry of Women’s
3 Empowerment and Child Protection continue their important work in identifying and assisting victims of human trafficking in Indonesia.
Stephen Warnath President, CEO and Founder NEXUS Institute www.NEXUSInstitute.net @NEXUSInstitute
4 Table of Contents
Foreword from the Ministry of Social Affairs ...... 1 Preface from NEXUS ...... 2 Table of Contents ...... 5 1. Introduction ...... 6 1.1 What is the Directory of Services for Indonesian Trafficking Victims and Victim/Witnesses? ...... 6 1.2 Who is the Directory for? ...... 6 2. What is human trafficking? ...... 8 3. Some examples of human trafficking ...... 11 4. Frequently Asked Questions (FAQs) ...... 13 4.1 About trafficking ...... 13 4.2 About getting help ...... 15 4.3 About legal rights ...... 16 5. Who can get help? What help is available from the government? ...... 20 5.1 Government assistance available to trafficking victims ...... 21 5.2 Government assistance available to trafficking victims as victim/witnesses ...... 26 5.3 Government assistance available to migrant workers ...... 27 5.4 Government social assistance, including for socially vulnerable persons, victims of violence and child protection ...... 30 6. Where is help available? ...... 35 6.1 List of services in West Java (from Government and NGOs) ...... 35 6.2 List of services in Jakarta (from Government and NGOs) ...... 47 6.3 Helpline information ...... 53 7. What help may be available in the village? ...... 55 8. What help is available from the police? ...... 58 8.1 Information about the police in Indonesia – who they are, what they do 58 8.2 Contact information for the police in West Java and Jakarta ...... 60 9. What help is available in another country? ...... 94 9.1 Assistance available to trafficking victims from Indonesian Embassies abroad ...... 94 9.2 Telephone numbers of Indonesian Embassies in foreign countries ...... 96
5 1. Introduction
1.1 What is the Directory of Services for Indonesian Trafficking Victims and Victim/Witnesses? This Directory of Services for Indonesian Trafficking Victims and Victim/Witnesses provides information about the services and support available to Indonesian trafficking victims and victim/witnesses in Jakarta and West Java, including where and how to access these services.
The Directory also provides information about what constitutes human trafficking, the different forms of human trafficking, examples of different trafficking experiences and answers frequently asked questions on this complex and important issue. The Directory also provides information about the rights and services available to trafficking victims who wish to serve as victim/witnesses in legal proceedings against traffickers.
The Directory is divided into nine discrete sections:
Section 1. Introduction
Section 2. What is Human Trafficking?
Section 3. Some Examples of Human Trafficking
Section 4. Frequently Asked Questions (FAQs)
Section 5. Who can get help? What help is available from the government?
Section 6. Where is help available?
Section 7. What help is available in the village?
Section 8. What help is available from the police?
Section 9. What help is available in another country?
1.2 Who is the Directory for? This Directory is for use by Indonesian trafficking victims who require information about the assistance and services that are available to them in Jakarta and West Java from different government institutions and civil society organizations. This includes Indonesians trafficked abroad as well as those exploited within Indonesia.
6 This Directory can also be used by organizations and institutions working with Indonesian trafficking victims, to inform victims about their rights and the services and support available to them as victims and as victim/witnesses. The Directory can be disseminated directly to trafficking victims by these organizations and institutions to ensure that trafficking victims have the information they need to receive assistance and services after trafficking. These services may include:
Temporary shelter
Medical care
Psychological support and counseling
Economic aid
Education and life skills support
Protection
Legal assistance
Civil and administrative support
7 2. What is human trafficking?
In Indonesia, human trafficking is against the law. It is a criminal offense and there is a specific law that criminalizes human trafficking. This is the Law on the Eradication of the Criminal Act of Trafficking in Persons (Number 21, Year 2007).
In this law, human trafficking is defined as:
The recruitment, transportation, harboring, sending, transfer, or receipt of a person by means of threat or use of force, abduction, incarceration, fraud, deception, the abuse of power or a position of vulnerability, debt bondage or the giving or receiving of payments or benefits to achieve the consent of a person having control over another person, whether committed within the country or cross-border, for the purpose of exploitation or which causes the exploitation of a person.1
Under this definition, the “purpose of exploitation” also includes the intention to exploit.
The definition of human trafficking consists of three core elements, as listed below and illustrated in the diagram below:
#1. The process of trafficking (which means the recruitment, transportation, harboring, sending, transferring or receipt of persons)
+
#2. The means of trafficking (which includes threat of or use of force, deception, coercion, abuse of power or position of vulnerability)
+
#3. The purpose of trafficking (which includes exploitation for prostitution, forced labor or service, slavery or practices similar to slavery, repression, extortion, physical abuse, sexual abuse, abuse of the reproductive organs, illegal transfer or transplantation of body organs and the use of another person’s labor or ability for profit).
Even when someone has consented to migrate, he/she can still be a trafficking victim. Even if a person has consented to accept a job, if one of the means listed below is used against the person (threat, force and so on) then his/her consent is irrelevant.
For children, consent never matters. This means that any exploitation of children that occurs through one of the processes listed below (recruitment, transportation, harboring, sending, transferring or receipt) is automatically human trafficking.
1 Article 1 of the Indonesian Anti-Trafficking Law: Law of the Republic of Indonesia On the Eradication of the Criminal Act of Trafficking in Persons (Number 21, Year 2007).
8 Diagram #1. Human Trafficking of Adults is2
2 This diagram was developed by the International Catholic Migration Commission (ICMC) and the Solidarity Center in the context of an anti-trafficking program funded by USAID and has been updated to reflect the definition in the 2007 Indonesian Anti-Trafficking Law. See Rosenburg, Ruth (2003) Trafficking of Women and Children in Indonesia, Jakarta: USAID, ICMC and Solidarity Center, p. 15.
9
Diagram #2. Human Trafficking of Children is3
3 This diagram was developed by the International Catholic Migration Commission (ICMC) and the Solidarity Center in the context of an anti-trafficking program funded by USAID and has been updated to reflect the definition in the 2007 Indonesian Anti-Trafficking Law. See Rosenburg, Ruth (2003) Trafficking of Women and Children in Indonesia, Jakarta: USAID, ICMC and Solidarity Center, p. 15.
10 3. Some examples of human trafficking
Trafficking into the fishing industry. A case study
“Surya”, a 35-year-old man from West Java, went to a fisher recruitment agency in Jakarta to find work. He was offered a job as a fisher, with a salary of $260USD a month, plus bonuses. The agent pushed him to sign the contract quickly because he said that many other men were waiting for jobs. Surya signed the contract, which was in English, a language he could not understand. Several days later he departed on a fishing vessel. For eight months Surya worked 20 hours a day as a fisher, unloading and processing fish, without protective clothing or equipment and in dangerous and harsh conditions. He was physically and sexually abused by the captain and never paid. Surya escaped with other fishers when their vessel docked in New Zealand and asked for help from authorities. When he returned to Indonesia, he went to the recruitment agency to demand his salary. The recruitment agency refused to pay his salary and blacklisted Surya for talking to the authorities. They also refused to return his documents, which he had left with them when he migrated.
Trafficking for domestic work. A case study
“Diah” was 30 years old when she was informally recruited through a neighbor to work as a domestic worker in Hong Kong. She borrowed money from her relatives to pay the cost of her paperwork and the plane ticket. In Hong Kong, Diah was forced to work 15 hours a day with no days off and was not allowed to leave her employer’s home unless accompanied by her employer. Her employer often screamed at her and sometimes hit her. She was given only one meal per day and denied access to medical care. While she received some salary each month and was able to send some money back home, it was far less than was promised. Her employer kept Diah’s passport and other documents and Diah was afraid to ask for them.
Trafficking for factory work. A case study
“Candra”, a young man age 19, was living with his parents when a sponsor phoned his mother and told her about an opportunity for work in a factory in Malaysia. Candra met with the sponsor and paid the sponsor a fee to arrange his paperwork. At the factory, he worked long shifts, with only a short break for lunch. Most nights he only slept four hours. The work was very dangerous and he witnessed several accidents. He never received any salary. When he ran away from the factory he was arrested by the Malaysian police and detained before being deported.
Trafficking for sexual exploitation. A case study
“Bethari” was 14 years old when a local broker approached her parents, offering her employment as a tea-seller in Jakarta. In exchange for a sum of money that would later be deducted from Bethari's salary, her parents agreed for her to move. Once in Jakarta, Bethari's broker forced her to work at a lokalisasi (brothel) and told her she had to work to pay off her parents’ debt. She was given a room in the brothel and forced to serve clients every day from 6pm until 3am. She also had to pay for her food and clothing from her tips.
11
Trafficking for plantation work. A case study
“Adi”, a 40-year-old man from a village in West Java, migrated to East Kalimantan, where he had been told by a friend that there was work on a palm oil plantation. On the plantation, he signed a one-year contract and the recruiter confiscated his national identity card and other documents. He was told that he would be paid his salary at the completion of his contract and that his meals and any food that he purchased were considered a debt against his salary. Adi was given accommodation in a building with the other workers. Ten men had to share one small room. The men worked twelve-hour shifts and if they were working too slowly, one of the foremen would hit them with a long stick.
Trafficking for construction work. A case study
“Fahkrul”, a married man with two children, had worked as a construction worker on occasional projects in Indonesia. When he heard about an opportunity with the recruitment agency to work construction in the Middle East and receive a good salary, he decided to apply. He provided the agency with his identity document and was told to come to Jakarta for his passport to be issued. Three days after receiving his passport he departed for the Middle East. At the construction site, he lived in a shed with the other foreign construction workers, many of whom were also Indonesian. They slept on mats on the floor and worked long shifts. After several months, Fahkrul had not received his salary and he went to the agency to complain. He received only part of what he was owed and was sent home to Indonesia.
12 4. Frequently Asked Questions (FAQs)
4.1 About trafficking
Q. How do I know if I am a trafficking victim? A. If you are being exploited or abused, you may be a trafficking victim. Some signs of trafficking include:
• You have not been paid for your work. • You have only been paid part of what you were promised. • You must turn your earnings over to your employer. • Your employer or someone connected to them keeps your documents from you. • You are being forced to work or being threatened to make you work. • Your employer is hurting you or threatening to hurt you or your family. • You are in debt to your employer or to someone else who is forcing you to work. • You were “sold”; someone paid money and says that they now own you. • You are being forced to do things that are not a part of your working contract or agreement. • You have a contract that penalizes you for quitting or leaving your work. • You are not given sufficient food. • You are not given time to rest and sleep. • You are required to work when you are hurt or sick. • You are not permitted to see a doctor. • You are not allowed to leave your place of work or your movement is monitored or supervised. • You feel trapped. • You are promised a job and are required to pay a fee, but the job is cancelled without apparent reason.
Q. Can men be trafficking victims? A. Yes. Men can be trafficking victims. So can women and children, both girls and boys. Indonesia’s Anti-Trafficking Law recognizes all trafficking victims and requires that assistance be provided to all trafficking victims.
Q. What are the different forms of exploitation that trafficking victims suffer? A: The law against human trafficking in Indonesia recognizes many forms of exploitation:
• Forced labor or service (e.g. as a domestic worker, in a factory, agriculture/plantation, construction, for fishing, etc.) • Slavery or similar practices • Physical abuse • Sexual abuse • Illegal transfer or transplantation of body organs • Abuse of reproductive organs • Forced prostitution • Sexual exploitation
13 Q. If I chose to migrate formally, can I still be a trafficking victim? A. Yes. Some trafficked persons choose to migrate formally but find themselves tricked or forced into a bad situation later in the process – for example:
• not being allowed to leave their place of work; • not being provided with adequate food; • suffering physical and/or sexual abuse (by employers or by agents); • being forced to work excessive hours with no breaks; • not receiving the salaries that they were promised; • being forced to work to pay back the cost of migration.
Some migrant workers who migrate formally end up as victims of human trafficking. But not all migrant workers who have a bad experience are trafficking victims.
Q. If I agreed to the work that I am doing (or did in the past), can I still be a trafficking victim? A. Yes. Even if you agreed to the work that you are doing (or that you did in the past), you can still be a trafficking victim. Even if you signed a contract, you can still be a trafficking victim. For example, you might be a trafficking victim if:
• You agreed to the work, but you feel threatened or like you might be in danger if you quit working. • You agreed to the work, but your agent or employer has told you that you will be arrested or deported if you quit working. • You agreed to the work, but the agent or employer has threatened your family member in order to make you keep working. • You agreed to the work, but you feel that your employer is forcing you to keep working, to work more hours than you agreed to or to do different work than you agreed to. • You signed a contract, but the work that you are doing is different than you were promised or you are not being paid according to the contract that you signed. • You agreed to the work because you were in debt to the agent or the employer. • You do not have access to your travel documents. • You ended up working in a different industry or a different location. • You are being forced to live under different conditions than those agreed upon.
If you are under age 18, it never matters if you agreed to the work. It does not matter if your parents agreed to the work for you.
Q. If I voluntarily enter a country illegally/unlawfully, can I still be a trafficking victim? A. Yes. Some trafficked persons might start their journey by agreeing to be smuggled into a country illegally, but find themselves tricked or forced into a bad situation later in the process – for example, forced to work to pay back the cost of movement.
Q. How is human trafficking different from human smuggling? A. Human smuggling ends when the migrant arrives at his/her intended destination. Human trafficking is the ongoing exploitation of the victim at the intended destination. Human smuggling can become human trafficking if smuggled migrants find they are tricked or forced into an exploitative situation once they arrive at their destination, even if they agreed to be smuggled into a country.
14 Q. Can I be trafficked more than once? A. Yes. Many trafficking victims are trafficked more than one time. Sometimes trafficking victims are recruited again by the same agents, agency, acquaintances or relatives or exploited by the same employers.
Q. I think I am a trafficking victim, but no one knows what happened to me. Can I get help? A. Yes. Even if you have not told anyone about your bad experiences, you can still get help. Even if your bad experiences happened a long time ago you can get help.
4.2 About getting help
Q. Where can I go for help? A. If you are a trafficking victim and you need help, you can: • Go to the Integrated Service Center (Pusat Pelayanan Terpadu or PPT). • Go to the Integrated Service Center for Women and Children (Pusat Pelayanan Terpadu Pemberdayaan Perempuan dan Anak or P2TP2A). • Get assistance from the government. Please see Section 5 and Section 6. • Get assistance from non-government organizations (NGOs). Please see Section 6. • Call a helpline. Please see Section 6.3. • Tell someone in your village who can help you. Please see Section 7. • Go to the police. Please see Section 8. • Get assistance from an Embassy if you (or your family member) are in another country. Please see Section 9.
Q. How can I deal with the terrible experiences I have had? A. Many people return from trafficking feeling anxious, stressed or depressed. There are professionals who can help. Please see the different organizations and institutions (government and NGO) in Jakarta and West Java who can help you in Section 6.
Q. How can I be identified as a victim of trafficking? A. To be formally identified as a victim of trafficking you can go to:
• a police officer; • a state social worker, at the district, provincial or national level; • the Integrated Service Center (Pusat Pelayanan Terpadu or PPT) • the Integrated Service Center for Women and Children (Pusat Pelayanan Terpadu Pemberdayaan Perempuan dan Anak or P2TP2A); • the National Agency for the Placement and Protection of Indonesian Migrant Workers (BNP2TKI) Crisis Center; • the Embassy (if you are in a foreign country).
Q. Will I get in trouble if I talk to the police? A. In principle, you should not get into trouble if you report your trafficking case to the police. The anti-trafficking law protects trafficking victims and the police are required to help you. For example, if you are a trafficking victim, you cannot be charged for crimes that you were forced to commit while trafficked. Further, as a victim/witness you have the right to confidentiality of identity under Article 24 of the anti-trafficking law (Law 21/2007) which stipulates punishment for anyone who discloses the identity of a witness or victim.
If for some reason you are detained or charged for crimes that occurred as a result of you being trafficked (e.g. traveling with forged documents, illegal border crossings,
15 engaging in prostitution, involvement in illegal fishing or other forms of illegal labor, etc.), you should request to speak to a lawyer. The police should arrange for you to receive free legal assistance.
Please also be aware that some police officers might ask you to provide them with some evidence to prove that you are a victim of trafficking such as travel documents, your passport, work contract (if any), etc. In addition, they might also ask you detailed questions regarding the traffickers who recruited, transported, harbored and/or exploited you.
4.3 About legal rights
Q. I do not want to talk to the police. Can I get help? A. If you do not want to go to the police for help, you can go directly to the Integrated Service Center for Women and Children (Pusat Pelayanan Terpadu Pemberdayaan Perempuan dan Anak or P2TP2A) or an Integrated Service Center (Pusat Pelayanan Terpadu or PPT) or Social Bureau or find someone in your village who can help you. You can receive assistance even if you do not talk to the police about your case.
Q. I do not want to go to court or testify against the people who trafficked me. Can I get help? A. Under Indonesian law, trafficking victims have the right to services and support even if they don’t want to go to court or testify against their traffickers. However, the anti- trafficking law (Law 21/2007) states that in order to make a claim for services, you must first report your case to the police (Article 51).
Q. I do want to go to court and testify against the people who trafficked me. Can I get help? A. If you want to take legal action against the people who trafficked you, you will become what is called a victim/witness. To receive help, you need to take your case to the police or to the Integrated Service Center (Pusat Pelayanan Terpadu or PPT) and make a statement. Make sure you get the Surat Tanda Penerimaan Laporan or STPL (Report Receipt Slip). You can decide to stop being a victim/witness at any time. However, if you decide to do so, the case can be stopped at the investigation or prosecution stage due to lack of evidence. Judges might also give a low sanction to the trafficker due to lack of convincing testimony from you as a victim witness/witness.
Q. How do I bring criminal proceedings against my trafficker? A. You first need to report your case to the police or the Integrated Service Center (Pusat Pelayanan Terpadu or PPT) or the Integrated Service Center for Women and Children (Pusat Pelayanan Terpadu Pemberdayaan Perempuan dan Anak or P2TP2A). The police will take your statement and the police can help you with finding a lawyer. If the victim cannot afford to hire his or her own lawyer, the police will arrange for a pro bono (free) state lawyer to assist the victim. However, please note the police cannot ensure the quality of representation.
Q. What rights do I have if I testify against my trafficker in a criminal proceeding? A. Indonesian law gives you specific rights if you testify as a victim/witness. However, please be aware that in reality you might not receive all the rights due to various factors such as lack of knowledge of law enforcement officers or lack of services available. These rights include:
16 • assistance and support before, during and for an appropriate time after the conclusion of criminal proceedings; • the right to be protected from your trafficker and anyone else who may threaten you; • the right to information in a language you understand; • the right to not be treated as a criminal; • the right to privacy and confidentiality; • the right to compensation or restitution.
Q. What is restitution? A. Restitution is money that the court may award to victim/witness for loss of assets or income; suffering of the victim; the cost of the victim’s medical and/or psychological treatment; or for other losses that the victim may have suffered due to human trafficking. The money is claimed from the trafficker. Restitution can only be awarded in the event that the trafficker is convicted of the crime of human trafficking and if the trafficker has the financial ability to pay it. So, it is important to note that restitution is not paid in all circumstances if these two conditions mentioned are not met.
Q. Will I receive any restitution? A. You may receive restitution if your case is proven and if the trafficker has the financial ability to pay it. You have to make sure that the investigator working on your case includes the restitution claim in the BAP (Berita Acara Pemeriksaan or Minutes of the Police Examination). Also you have to make sure that the prosecutor includes the restitution claim in the prosecution file. This will increase the chances that you will get restitution. It does not, however, guarantee that restitution will be granted to you, as this depends on a variety of factors. For example, receiving restitution may be problematic if the trafficker does not have any money, or if the defendant spends extra time during proceedings with the aim of avoiding paying the restitution, or if the defendant appeals to a higher court and then is not convicted of the crime of human trafficking. Upon the court verdict at the State Court level, restitution should be awarded. However, this does not always occur.
Q. What is it like to be a victim/witness? A. As a victim/witness, you will work closely with the police and the state prosecutor to bring a case against your trafficker. You may have to answer many questions and give your statement many times. You will likely also need to appear in court to testify. Being a victim/witness means that you may need to travel to another city for the case, which may include paying for transportation and travel costs, and missing work while you are away.
Q. How many times would I need to go to the police to give statements? A. There is no regulation or standard in terms of how many times a victim should go to police office to give statements. A victim might go only once or may be required to go many times, depending on the needs of the police officer and the information required to build a case. You will likely have to pay for your own transportation and associated costs.
Q. How many times would I need to go to court to testify? And what if I cannot make it because of work, family, health or financial reasons? A. Based on the criminal procedure, a victim should appear only one time for a hearing. But whenever the judge requires additional information the victim/witness can be called again to testify. According to the anti-trafficking law (Law 21/2007), if the witness cannot come to court in person, the witness can testify remotely (Article 34), such as, in theory, through an electronic system, if the court has the available
17 technology in place. However, this is not commonplace in Indonesia. Alternatively, the hearing date/time can be postponed, to allow for you to make the necessary arrangements to attend. The prosecutor responsible for your case should be able to arrange for this postponement. Please also make sure to contact a victim support agency/NGO in advance, as they might be able to help you with the arrangements.
Q. Will I need to see the defendant in court? A. According to the anti-trafficking law (Law 21/2007), the victim/witness can make a request to the judge to testify without the presence of the defendant inside the court room (Article 37). The judge could ask the defendant to leave the court room while you give testimony or you could testify in a separate room. However, this is at the discretion of the judge rather than a right, which means that the judge may require the victim to remain in the court room. Most commonly the accused will be present when the witness testifies. Please make sure to discuss this concern in advance with the prosecutor and lawyer if you would prefer to testify without facing the defendant, so that they can try to make arrangements with the judge for an alternative option.
Q. What happens if I give a statement and then decide that I do not wish to testify? Will I be forced to testify? Will I get into trouble with the authorities? A. As a victim/witness, if you decide not to give testimony in the court after you give a statement, you will not be forced to testify and you will not get into trouble with the authorities. However, the judges will only hear from the prosecutor your statement provided at the investigation stage which was given under oath. This is not as convincing for the judges to make their decision as it would be if you provide testimony directly. As a result, the judges might rule in favor of the defendant or impose a lower sanction for the trafficker. If you decide not to testify in court, the law on victim/witness protection (Law 13/2006) provides an alternative, in which you can provide testimony in writing in front of a public notary, judge or head of sub- district or provide testimony from distance through teleconference facilities, or provide testimony from a separate room in the court (Article 9). If you are a minor, the anti-trafficking law (Law 21/2007) provides that with the approval of the judge, you could provide a recorded statement in lieu of testifying in court.
Q. Who will support me as a victim/witness? Who will accompany me to court? A. You can ask for assistance or support from the Integrated Service Center (Pusat Pelayanan Terpadu or PPT) in your district. If there is no PPT in your district you can ask for assistance or support from the Integrated Service Center for Women and Children (Pusat Pelayanan Terpadu Pemberdayaan Perempuan dan Anak or P2TP2A). They are obliged to protect you as a victim/witness throughout the legal process including accompanying you to court. In practice, some of the legal aid organizations or NGOs could also support you and provide you with necessary services. But please be aware that not all organizations have these supports or sufficient resources to do so. If you are a minor, the anti-trafficking law (Law 21/2007) requires that you be accompanied to court by your parents, a family member, friend, lawyer or social worker (Article 39).
Q. What is a prosecutor? And will I have a lawyer to help me? A. The Criminal Procedural Code (KUHAP) stipulates that a public prosecutor is a public attorney who is granted authority by the law to conduct a prosecution and to execute the ruling of a judge (Article 6). In practice, the prosecutor is “on your side” as you are the victim/witness against the trafficker. The prosecutor works to prove that the accused committed the crime and, if requested, to claim restitution from the trafficker.
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Since you, as a victim/witness, are already represented by the prosecutor in the court, you do not need a lawyer. However, if you need a lawyer to discuss anything related to your case during the investigation, prosecution or trial stages, you can contact the P2TP2A or an NGO or the legal aid institute (LBH) in your district. They should refer you to a lawyer who can provide services for free. However, please note that they may have limited resources to be able to provide this support.
You should also to be aware that the anti-trafficking law (Law 21/2007) stipulates that over the course of the investigation, prosecution and examination in court, the victim/witness is entitled to be accompanied by a legal counsel and/or other escort as necessary (Article 35).
Q. Many years have gone by since I was trafficked. Can I still bring a case against my trafficker? A. Because trafficking is such a serious crime and the sanction is a minimum of three years imprisonment according to the Criminal Procedural Code (KUHAP) (Article 78), you may be able to bring a legal case against your trafficker if less than twelve years have passed since you were trafficked.
Q. How long will the whole legal process last, from my first meeting with the police to the judge’s verdict? A. It is unclear how long the process may take in the case of a human trafficking prosecution. It may take anywhere from six months to, more commonly, several years until a case is complete.
Q. Can the judge punish me for having travelled or illegally abroad? A. Technically, by law, the judge does have the right to charge a victim for having travelled or worked without legal documents. However, this should not be the case in a situation of human trafficking. International law, including the ASEAN Convention on Trafficking in Persons, prohibits the penalizing of trafficking victims for crimes that they committed while trafficked, including irregular migration. Moreover, the anti-trafficking law (Law 21/2007) stipulates that a victim who commits a crime under coercion by a trafficker shall not be liable to criminal charges (Article 18).
Q. Will I get witness protection? For how long and what would that look like? A. Decisions on witness protection are case specific and will be determined by the Institution for Witness and Victim Protection (Lembaga Perlindungan Saksi dan Korban or LPSK). Please make sure to discuss the need for witness protection with the prosecutor handling your case, as well as with the lawyer/NGO assisting you in advance to be able to receive realistic advice on the likelihood of protection.
Q. What if my family or I are threatened after the court hearing? A. According to the anti-trafficking law (Law 21/2007), in the event a witness and/or victim and their families receive threats which pose a risk to their wellbeing, lives, and/or assets, the Indonesian National Police is obligated to provide protection before, during, and after the court trial. You should contact the police handling your case to seek this protection.
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5. Who can get help? What help is available from the government?
In Indonesia, trafficking victims can receive assistance and services from the government. Some of these services are specifically for trafficking victims who have been formally identified. Some of these services are specifically for trafficking victims who serve as a victim/witness in the criminal justice process.
There are also government services and programs available to returned migrant workers that may be relevant for trafficking victims who have migrated formally.
And there is a range of other government assistance programs that may provide additional forms of help in case individuals are not formally identified as victims, but require assistance and support. There is assistance available for socially vulnerable persons, victims of violence and children in need of protection. In addition, some government programs are available to all Indonesian citizens.
Diagram #3. Assistance from the government in Indonesia
Assistance Assistance available to available to trafficking migrant workers victim/witnesses
Social assistance, including for Assistance socially vulnerable available to persons, victims trafficking victims of violence and Help child protection Available
20 5.1 Government assistance available to trafficking victims
If you are formally identified as a trafficking victim, you are entitled to the services listed in this table. To be formally identified as a trafficking victim, you should contact the Integrated Services Centre (Pusat Pelayanan Terpadu or PPT), which is a functional unit that carries out integrated service for witnesses and/or victims of violence. When there is no PPT in the immediate vicinity, identification may be undertaken by the following state authorities:
• a police officer; • a state social worker, at the district, provincial or national level; • the Integrated Service Center for Women and Children (Pusat Pelayanan Terpadu Pemberdayaan Perempuan dan Anak or P2TP2A); • the Embassy (if you are in a foreign country).
Receiving trafficking-specific services/assistance may require that you submit your identity documents. However, many victims do not have identity personal documents after trafficking because their documents may have been lost, destroyed, or taken by their “employer”. Some victims may not have identity documents also due to lack of birth registration. To process new documents, you should contact the Village Administration Office or Sub District Administration Office or the nearest Office of Population and Civil Registration (Dinas Kependudukan dan Catatan Sipil).
If you are formally identified as a trafficking victim, you are entitled to services listed in this section. In addition, if you decide to become a victim/witness, you are eligible for additional services discussed in Section 5.2.
Table #1. Government assistance available to trafficking victims Form of assistance Program/Where to go? Who provides this What assistance is provided? Who is assistance? eligible? Temporary shelter P2TP2A Ministry of Women’s Temporary shelter Men, women and Pusat Pelayanan Terpadu Empowerment and Child children who are Pemberdayaan Perempuan dan Protection (MoWECP) or (If the P2TP2A does not have shelter victims of Anak (Integrated Service Center for Bureau of Women’s for men, they can refer male victims trafficking Women and Children) Empowerment (Badan to a shelter that is managed by their Pemberdayaan Perempuan) working partners) RPTC Ministry of Social Affairs or Temporary shelter Men and women Rumah Perlindungan Trauma Social Bureau at the district who are victims Center (House of Protection and level of trafficking Trauma Center)
21 RPSW Ministry of Social Affairs or Temporary shelter Women who Rumah Perlindungan Sosial Social Bureau at the district have been Wanita (Social Protection Home for level sexually Women) exploited RPSA Ministry of Social Affairs or Temporary shelter Children who are Rumah Perlindungan Sosial Anak Social Bureau at the district victims of (Social Protection Home for level trafficking Children) Social Bureau Social Bureau at the Temporary shelter Men and women district/city level who are victims of trafficking Medical assistance P2TP2A Ministry of Women’s Medical care and treatment for Men, women and Pusat Pelayanan Terpadu Empowerment and Child injuries or illness due to violence children who are Pemberdayaan Perempuan dan Protection (MoWECP) or (either outpatient, inpatient) and victims of Anak (Integrated Service Center for Bureau of Women’s through referrals to hospitals and trafficking Women and Children) Empowerment (Badan atau health centers (Puskesmas) Dinas Pemberdayaan Perempuan) at the district level PPT at RS Bhayangkara Police Hospital-based medical care and Men, women and Pusat Pelayanan Terpadu Rumah treatment (at 42 hospitals in children who are Sakit Bhayangkara (Integrated Indonesia) victims of Service Center at the Police trafficking Hospital) PPT at RSUD Province/District Hospital-based medical care and Men, women and Pusat Pelayanan Terpadu Rumah Government treatment (at 31 hospitals in children who are Sakit Umum Daerah Indonesia) victims of (Integrated Service Center at the trafficking Regional Government Public Hospital) PPT at KKP Ministry of Health Medical care and treatment (at 17 Men, women and Pusat Pelayanan Terpadu Kantor port-based health offices in children who are Kesehatan Pelabuhan (Integrated Indonesia) victims of Service Center at the Port Health trafficking Office) RPTC Ministry of Social Affairs or Services for childbirth, referrals to Men and women Rumah Perlindungan Trauma Social Bureau at the district the local clinic (puskesmas) or who are victims Center (House of Protection and level hospital and/or some basic forms of of trafficking Trauma Center) medical care, such as basic checkups
22 RPSW Ministry of Social Affairs or Services for childbirth, referrals to Women who Rumah Perlindungan Sosial Social Bureau at the district the local clinic (puskesmas) or have been Wanita (Social Protection Home for level hospital and/or some basic forms of sexually Women) medical care exploited RPSA Ministry of Social Affairs or Services for childbirth (for children Children who are Rumah Perlindungan Sosial Anak Social Bureau at the district who are pregnant), basic health care, victims of (Social Protection Home for level referrals to the local clinic trafficking Children) (puskesmas) or hospital and/or some forms of medical care RPS ODHA Ministry of Social Affairs Medical care and treatment Men, women and Rumah Perlindungan Sosial children who are ODHA (Social Protection Home for victims of People Living with HIV/AIDS) trafficking who are living with HIV/AIDS Psychological P2TP2A Ministry of Women’s Some forms of psychological support Men, women and support and Pusat Pelayanan Terpadu Empowerment and Child and counseling children who are counseling Pemberdayaan Perempuan dan Protection (MoWECP) or victims of Anak (Integrated Service Center for Bureau of Women’s trafficking Women and Children) Empowerment PPT Ministry of Health Some forms of psychological support Men, women and Pusat Pelayanan Terpadu and counseling children who are (Integrated Service Center) victims of trafficking RPTC Ministry of Social Affairs or Physical, mental, psychological and Men and women Rumah Perlindungan Trauma Social Bureau at the district spiritual support including: who are victims Center (House of Protection and level psychological assessments and of trafficking Trauma Center) support, counseling, psychotherapy, spiritual group mentoring, referral to psychiatric services, referral to relevant institutions RPSW Ministry of Social Affairs or Physical, mental, psychological and Women who Rumah Perlindungan Sosial Social Bureau at the district spiritual support including: have been Wanita (Social Protection Home for level psychological assessments and sexually Women) support, counseling, psychotherapy, exploited spiritual group mentoring, referral to psychiatric services, referral to relevant institutions
23 RPSA Ministry of Social Affairs or Physical, mental, psychological and Children who are Rumah Perlindungan Sosial Anak Social Bureau at the district spiritual support including: victims of (Social Protection Home for level psychological assessments and trafficking Children) support, counseling services, trauma healing, psychotherapy counseling, spiritual group mentoring, recreational activities, referral to psychiatric services, referral to relevant institutions RPS ODHA Ministry of Social Affairs Physical, mental, psychological and Men, women and Rumah Perlindungan Sosial spiritual support including: group children who are ODHA (Social Protection Home for consultations, recreational activities victims of People Living with HIV/AIDS) trafficking who are living with HIV/AIDS Life skills support RPTC Ministry of Social Affairs or Life skills support, including: social Men and women Rumah Perlindungan Trauma Social Bureau at the district life skills training, opportunities to who are victims Center (House of Protection and level join social conversation groups, self of trafficking Trauma Center) help groups, support groups, educational groups and problem solving/decision-making groups RPSW Ministry of Social Affairs or Life skills support, including: social Women who Rumah Perlindungan Sosial Social Bureau at the district life skills training, some vocational have been Wanita (Social Protection Home for level training, education on personal sexually Women) health, referral to PSKW for formal exploited and certified vocational training PSBK Ministry of Social Affairs or Life skills support, including: social Victim of Panti Sosial Bina Karya (Social Social Bureau at the district life skills training, opportunities to trafficking and rehabilitation house) level join social conversation groups, self victim of help groups, support groups, violence who educational groups and problem don’t have home solving/decision-making groups. or place to return/stay Small business PEBA Ministry of Social Affairs Individual financial assistance for Men and women grant or loan Productive Economic Business starting a business who are victims Assistance (UEP - Usaha Ekonomi of trafficking Produktif)
24 Training and Assistance Ministry of Social Affairs Empowerment assistance to set up a Women who are Program (Pelatihan dan (through its Social small business, business training victims of Pendampingan Korban Rehabilitation Directorate) trafficking Trafficking) RPS ODHA Ministry of Social Affairs Skills training and small business Men and women grants who are victims Rumah Perlindungan Sosial of trafficking ODHA (Social Protection Home for who are living People Living with HIV/AIDS) with HIV/AIDS Legal assistance P2TP2A Ministry of Women’s Legal consultation, legal assistance Men, women and Pusat Pelayanan Terpadu Empowerment and Child from a lawyer from P2TP2A or children who are Pemberdayaan Perempuan dan Protection (MoWECP) through referrals to their working victims of Anak (Integrated Service Center for partners trafficking Women and Children) Civil/administrative Village Administration Office Ministry of Home Affairs Processing personal identity Men, women and support or Sub District Administration documents children who are Office or the nearest Office of victims of Population and Civil trafficking Registration (Dinas Kependudukan dan Catatan Sipil) Protection UPPA Police office at district level Receive trafficking cases, offer Women and Unit Perlindungan Perempuan dan tasked with handling protection and make referrals for children who are Anak (Women and Children criminal cases that involve assistance victims of Protection Unit) women and children trafficking
25 5.2 Government assistance available to trafficking victims as victim/witnesses
If you are a trafficking victim, you can decide to bring a legal case against your trafficker(s). If you participate in legal proceedings against a trafficker, you are entitled to the following additional forms of help.
Table #2. Government assistance available to trafficking victims as victim/witnesses Form of assistance Program/Where to go? Who provides this What assistance is Who is eligible? assistance? provided? Legal assistance P2TP2A Ministry of Women’s Legal assistance and Men, women and Pusat Pelayanan Terpadu Empowerment and Child administrative support children who are victims Pemberdayaan Perempuan dan Protection (MoWECP) (preparing supporting of trafficking Anak (Integrated Service Center for documents such as Women and Children) referral letters and the available evidence such a passport/photocopy, receipts of payment, air ticket receipts, payroll slips, letters of employment contract, etc.) before and during criminal justice proceedings Protection UPPA Police office at district level Receive trafficking cases, Women and children Unit Perlindungan Perempuan dan tasked with handling criminal provide protection, who are victims of Anak (Women and Children cases that involve women and conduct investigations trafficking Protection Unit) children and make referrals for assistance LPSK LPSK Medical, psychological, Men, women and Lembaga Perlindungan Saksi dan Lembaga Perlindungan Saksi and psychosocial children who are Korban (Institute for the Protection dan Korban (Institute for the assistance. Fulfillment of victim/witnesses in of Witnesses and Victims) Protection of Witnesses and procedural rights as criminal justice Victims) witnesses (in the form of proceedings assistance at each stage of investigation and trial). Some forms of legal protection.
26 5.3 Government assistance available to migrant workers
You may be told that you are not a trafficking victim, but you can still get services if you are a returned migrant worker.
Table #3. Government assistance available to returned migrant workers Form of assistance Program/Where to go? Who provides this What assistance is provided? Who is eligible? assistance? Temporary shelter RPTC Ministry of Social Affairs or Temporary shelter Returned migrant Rumah Perlindungan Trauma Social Bureau at the district workers Center (House of Protection and level Trauma Center) SATGAS Formed by Temporary shelter and meals Returned migrant Satuan Tugas TKIB (Entry Point governors/regents/mayors and workers who have been Task Force) operational at entry points exploited or who have where migrant workers return faced problems to Indonesia Medical assistance RPTC Ministry of Social Affairs or Referrals to the local clinic Returned migrant Rumah Perlindungan Trauma Social Bureau at the district (puskesmas) or hospital and/or workers Center (House of Protection and level some forms of medical care (such Trauma Center) as basic checkups) SATGAS Formed by Medical care while staying in the Returned migrant Satuan Tugas TKIB (Entry Point governors/regents/mayors and temporary shelter workers who have been Task Force) operational at entry points exploited or who have where migrant workers return faced problems to Indonesia Psychological RPTC Ministry of Social Affairs or Psychological assessments and Returned migrant support and Rumah Perlindungan Trauma Social Bureau at the district support and counseling services, workers who have been counseling Center (House of Protection and level including: psychiatric services, exploited or who have Trauma Center) referrals to relevant institutions, faced problems counseling, trauma healing, psychotherapy counseling, and spiritual mentoring groups SATGAS Formed by Psychological counseling while Returned migrant Satuan Tugas TKIB (Entry Point governors/regents/mayors and staying in the temporary shelter workers who have been Task Force) operational at entry points exploited or who have where migrant workers return faced problems to Indonesia
27 Life skills support RPTC Ministry of Social Affairs or Life skills, including: social life Returned migrant Rumah Perlindungan Trauma Social Bureau at the district skills training, opportunities to workers Center (House of Protection and level join social conversation groups, Trauma Center) self help groups, recreational activities, support groups, educational groups and problem solving/decision-making groups Small business PEBA Productive Economic Ministry of Social Affairs or Individual financial assistance to Returned migrant grant or loan Business Assistance (UEP - Social Bureau at the district start a business workers who have been Usaha Ekonomi Produktif) level exploited or who have faced problems Small cash SATGAS Formed by Some small financial assistance Returned migrant assistance Satuan Tugas TKIB (Entry Point governors/regents/mayors and (cash) workers who have been Task Force) operational at entry points exploited or who have where migrant workers return faced problems to Indonesia Emergency assistance for BNP2TKI Emergency financial assistance Returned migrant TKIB (Indonesia migrant Badan Nasional Penempatan (cash) from 5 million IDR to 20 workers who have been workers who encounter dan Perlindungan Tenaga million IDR exploited or who have problems) Kerja Indonesia di Luar faced problems Negeri (National Agency for Placement and Protection of Indonesian Migrant Workers) Legal assistance BNP2TKI BNP2TKI Crisis Center and a hotline, which Returned migrant Badan Nasional Penempatan Badan Nasional Penempatan migrant workers can contact about workers dan Perlindungan Tenaga Kerja dan Perlindungan Tenaga any violations of their rights Indonesia di Luar Negeri Kerja Indonesia di Luar (National Agency for Placement Negeri (National Agency for and Protection of Indonesian Placement and Protection of Migrant Workers) Indonesian Migrant Workers) Directorate of the Ministry of Employment Can accept case complaints about Returned migrant Placement and Protection of violations of migrant worker’s workers Overseas Workers rights, mediation between the (Direktorat Penempatan dan victims and recruitment agency Perlindungan Tenaga Kerja Luar Negeri) SATGAS Formed by governors/regents/ Repatriation to the province or Returned migrant Satuan Tugas TKIB (Entry Point mayors and operational at region of origin and letters to workers who have been Task Force) entry points where migrant facilitate the migrant worker’s exploited or who have
28 workers return to Indonesia return faced problems Protection SATGAS Formed by Assurance of the migrant worker’s Returned migrant Satuan Tugas TKIB (Entry Point governors/regents/mayors and security during arrival, stay, workers who have been Task Force) operational at entry points transportation and the return exploited or who have where migrant workers return process faced problems to Indonesia
29 5.4 Government social assistance, including for socially vulnerable persons, victims of violence and child protection
The Government of Indonesia provides a range of different services and assistance to its citizens, including general social services such as education or health care as well as specialized assistance programs for socially vulnerable persons, victims of violence and children in need of protection.
Table #4. Government social assistance, including for socially vulnerable persons, victims of violence and children Form of assistance Program/Where to go? Who provides this What assistance is Who is eligible? assistance? provided? Housing Rutilahu Ministry of Social Affairs Financial assistance for Men and women who Rumah Tidak Layak Huni or Social Bureau at the renovating homes that are have uninhabitable (Restoration of Uninhabitable Homes) district level deemed uninhabitable homes RPTC Ministry of Social Affairs Temporary shelter Men and women who Rumah Perlindungan Trauma Center or Social Bureau at the are victims of violence (House of Protection and Trauma district level Center) RPSA Ministry of Social Affairs Temporary shelter Children who are Rumah Perlindungan Sosial Anak or Social Bureau at the victims of violence (Social Protection Home for Children) district level P2TP2A Ministry of Women’s Temporary shelter Men, women and Pusat Pelayanan Terpadu Empowerment and Child children who are Pemberdayaan Perempuan dan Anak Protection (MoWECP) victims of violence (Integrated Service Center for Women and Children) LPSK LPSK Temporary shelter Victim/witnesses who Lembaga Perlindungan Saksi dan Lembaga Perlindungan need shelter during Korban (Institute for the Protection of Saksi dan Korban investigation, Witnesses and Victims) (Institute for the prosecution and trial Protection of Witnesses and Victims) Medical assistance P2TP2A Ministry of Women’s Some forms of medical care Men, women and Pusat Pelayanan Terpadu Empowerment and Child children who are Pemberdayaan Perempuan dan Anak Protection (MoWECP) or victims of violence (Integrated Service Center for Women Bureau of Women’s and Children) Empowerment
30 PPT at RS Bhayangkara Police Hospital-based medical care Men, women and Rumah Sakit Bhayangkara Pusat and treatment (at 42 hospitals children Pelayanan Terpadu (Integrated in Indonesia) Service Center at the Police Hospital) PPT at RSUD Province/District Hospital-based medical care Men, women and Rumah Sakit Umum Daerah Pusat Government and treatment (at 31 hospitals children Pelayanan Terpadu in Indonesia) (Integrated Service Center at the Government Public Hospital) PPT at KKP Ministry of Health Medical care and treatment (at Men, women and Kantor Kesehatan Pelabuhan Pusat 17 port-based health offices in children Pelayanan Terpadu (Integrated Indonesia) Service Center at Port Health Office) BPJS-Kesehatan Healthcare and Social Affordable or free health Men, women and Badan Penyelenggara Jaminan Sosial Security Agency insurance children Kesehatan (Healthcare and Social Security Agency) JKN National Social Security Affordable or free health Men, women and Jaminan Kesehatan Nasional System insurance children (National Health Insurance Program) KIS card Tim Nasional Percepatan Treatment at public primary Men, women and Kartu Indonesia Sehat (Health Penanggulangan care clinics (puskesmas) and children Indonesia Card) Kemiskinan (Team for treatment in third-class Accelerating Poverty hospitals. Access to health Reduction- TNP2K) services implemented by JKN Jaminan Kesehatan Nasional (National Health Insurance Program) Jakarta Health Card Available to residents of Access to free medical care in Men, women and Kartu Jakarta Sehat Jakarta only all health centers in Jakarta children who are residents of Jakarta RPTC Ministry of Social Affairs Referrals to the local clinic Men and women who Rumah Perlindungan Trauma Center or Social Bureau at the (puskesmas) or hospital are victims of violence (House of Protection and Trauma district level and/or some forms of medical Center) care, such as basic checkups RPSA Ministry of Social Affairs Referrals to the local clinic Children who are Rumah Perlindungan Sosial Anak or Social Bureau at the (puskesmas) or hospital victims of violence (Social Protection Home for Children) district level and/or some forms of medical care
31 Psychological RPTC Ministry of Social Affairs Psychological support and Men and women who support and Rumah Perlindungan Trauma Center or Social Bureau at the counseling services, including: are victims of violence counseling (House of Protection and Trauma district level psychiatric services, referrals Center) to relevant institutions, counseling, trauma healing, psychotherapy counseling, and spiritual counseling RPSA Ministry of Social Affairs Referrals to the local clinic Children who are Rumah Perlindungan Sosial Anak or Social Bureau at the (puskesmas) or hospital victims of violence (Social Protection Home for Children) district level and/or some forms of psychological support Life skills support RPTC Ministry of Social Affairs Life skills support, including: Men and women who Rumah Perlindungan Trauma Center or Social Bureau at the social life skills training, are victims of violence (House of Protection and Trauma district level opportunities to join social Center) conversation groups, self help groups, recreational activities, support groups, educational groups and problem solving/ decision-making groups Education KIP Card Replaced the previous Cash assistance – in 2016, the School-age children Kartu Indonesia Pintar (Smart program Cash Transfers amounts provided were from underprivileged Indonesia Card) for Poor Students/Poor 225,000IDR per semester for families Student Aid (BSM) elementary students, 375,000IDR per semester for middle school students and 500,000IDR per semester for senior high or vocational school students PSBR Panti Sosial Bina Remaja Ministry of Social Vocational training Children aged 15-18 (Institute for Adolescent Social Affairs, Social Affairs who are socially Development) Bureau at the district vulnerable level Small cash KKS Card Tim Nasional 200,000 IDR per month Men and women who assistance Kartu Keluarga Sejahtera (Family Percepatan are economically Welfare Card) Penanggulangan vulnerable Kemiskinan (Team for Accelerating Poverty Reduction) (TNP2K)
32 PKH Ministry of Social Conditional cash assistance Men and women who Program Keluarga Harapan (Family Affairs, Social Affairs are economically Hope Program) Bureau at the district vulnerable level Funding to start a KUBE / GEBA Ministry of Social 20 million IDR grant for Men and women who small business Kelompok Usaha Bersama (Group Affairs, Social Affairs business development, are victims of violence Economic Business Assistance) Bureau at the district provided to a group of ten level individuals UEP/Productive Economic Ministry of Social 3 million IDR/person Men and women Business Affairs, Social Affairs (Usaha Ekonomi Produktif) Bureau at the district level Legal assistance Bantuan Hukum Gratis untuk Ministry of Law and Free legal assistance Poor persons Rakyat Miskin (Free Legal Aid for the Human Rights, National Poor) Law Development Agency or BPHN (Badan Pembinaan Hukum Nasional) Civil and Village Administration Office or Ministry of Home Affairs Processing personal identity Men and women administrative Sub District Administration Office documents support or Office of Population and Civil Registration (Dinas Kependudukan dan Catatan Sipil) Akte kelahiran gratis Ministry of Social Facilitating vulnerable children Vulnerable children, Free Birth Certificate Program for Affairs or Social Bureau to receive birth certificates and specifically street vulnerable children at the district level assistance with civil children administration Family mediation LK3 Help with mediating problems Men and women and counseling Lembaga Ministry of Social in the family Konsultasi Kesejahteraan Keluarga Affairs or Social Bureau including counseling, (Family Welfare Consultation Institute) at the district level consultations and referral, as needed Assistance for PKSA Ministry of Social Financial assistance for food Neglected children children Program Kesejahteraan Sosial Anak Affairs, Social Affairs aid and other needs (under age 5); (Child Social Welfare Program) Bureau at the district abandoned children level (age 6-18); street children (age 6-18); children who have legal problems (age 6-18);
33 children with disabilities (age birth to 18); children who require special protection (age 6-18) Assistance for ASLUT Ministry of Social Financial assistance Elderly men and elderly persons Asistensi Lanjut Usia Terlantar Affairs, Social Affairs women (over 60 years (Support for Neglected Elderly) Bureau at the district old) who are level economically vulnerable, neglected or need assistance Food aid Rastra Ministry of Social Each household can receive Men, women and Beras Sejahtera (Welfare Rice) Affairs, Social Affairs 15kg rice, with subsidies of children who are Bureau at the district 1,600IDR/kg economically level vulnerable
34
6. Where is help available?
6.1 List of services in West Java (from Government and NGOs)
Table #5. List of services in West Java (from Government and NGOs) Organisasi/ Bagian/Unit Wilayah Jenis Layanan Korban yang Alamat dan Kontak yang dapat Lembaga Kerja mendapat dihubungi layanan Provinsi Jawa Barat Pusat Pelayanan Terpadu Bagian Pengaduan Provinsi Bantuan hukum, Perempuan dan Jl. L.L.R.E Martadinata No. 2 Bandung, Tel: Pemberdayaan Perempuan Kasus Jawa Barat pengaduan, rujukan anak (022) 4230609, Fax: (022) 4230609; dan Anak (P2TP2A) kasus, reintegrasi Hotline: 0-800-1000-400; Email: Provinsi Jawa Barat [email protected] www.p2tp2ajabar.org Dinas Sosial Provinsi Jawa Bagian Rehabilitasi Provinsi Rehabilitasi sosial, Perempuan dan Jl. Raya Cibabat No. 331 Cimahi, Tel: (022) Barat Sosial Jawa Barat pemulangan, anak 6643149; 6643209; 6649557; 6633323, Fax: reintegrasi 022-6645535 Dinas Tenaga Kerja dan Bagian Bina Provinsi Pemberdayaan Pekerja migran Jl. Soekarno Hatta no. 532, Bandung Tel: Transmigrasi Penempatan Tenaga Jawa Barat ekonomi (TKI) (022) 7564327, 7511487 Provinsi Jawa Barat Kerja& Bagian http://disnakertrans.jabarprov.go.id Pemulangan Balai Pelayanan Bagian Provinsi Pengaduan, Pekerja migran Jl. Soekarno Hatta No: 587 Kiara Condong, Penempatan dan Pemberdayaan & Jawa Barat penanganan kasus (TKI) Bandung, Provinsi Jawa Barat, Tel/Fax: Perlindungan Tenaga Pemulangan (022) 7336965 Kerja Indonesia (BP3TKI) Bandung
P2TP2A Kota Bandung Bagian Pengaduan Kota Pengaduan, rujukan Perempuan dan Jl. Ibrahim Adjie No. 84, Kota Bandung, Kasus Bandung kasus anak Tel/Fax: (022) 7230875 Rumah Perlindungan Bagian Pengaduan Provinsi Pemulihan, Laki-laki, Dinas Sosial Provinsi Jawa Barat, Jl. Raya dan Trauma Center Jawa Barat pemulangan, perempuan, Cibabat No. 331, Cimahi Bandung, Tel: (RPTC) – Caringin reintegrasi anak (022) 5893326, 6004819
35 P2TP2A Bagian Pengaduan Kab. Pengaduan dan Perempuan dan Jl. Raya Ngamprah Cisarua Km. 2, Bandung Bandung Barat Bandung pendampingan anak Barat Barat Dinas Sosial Kab. Bandung Bagian Rehabilitasi Kab. Pengaduan, Laki-laki, Jl. Raya Batujajar Km 3.5, Kabupaten Barat Sosial Bandung rehabilitasi sosial, perempuan dan Bandung Barat, Tel: (022) 5893326, Email: Barat pemulangan anak [email protected] Dinas Sosial Kab. Bagian Rehabilitasi Kab. Pengaduan, Laki-laki, Komplek Pemda Kab. Bandung, Jl. Raya Bandung Sosial Bandung rehabilitasi sosial, perempuan dan Soreang Km 17, Soreang, Kabupaten pemulangan anak Bandung, Tel: (022) 5893326, 5891136, Email: dinsoskabbandung @yahoo.co.id Dinas Sosial Kota Bagian Rehabilitasi Kota Pengaduan, Laki-laki, Jl. Sindan Sirna No. 40, Bandung, Bandung sosial Bandung rehabilitasi sosial, perempuan dan Tel: (022) 2013139 pemulangan anak Email: dinsoskotabandung @yahoo.co.id Dinas Sosial, Pengendalian Bagian Rehabilitasi Kota Cimahi Pengaduan, Laki-laki, Jl. Rd. Demang Hardjakusumah Gedung C Penduduk dan KB, sosial rehabilitasi sosial, perempuan dan Lantai 3 Kota Cimahi. Tel: (022)6632338 Pemberdayaan Perempuan pemulangan anak dan Perlindungan Anak Kota Cimahi Institut Perempuan Bagian Pengaduan Provinsi Advokasi, endidikan Perempuan Jl. Dago Pojok No. 85, Coblong, Bandung, Kasus Jawa Barat dan pendampingan Tel/Fax: (022) 2516378, Email: korban institut_perempuan@ yahoo.com www.institutperempuan.or.id Yayasan Bahtera Bandung Bagian Pengaduan Provinsi Pengaduan, shelter, Anak, Jl. Batu Indah VII No. 12 Buah Batu, Jawa Barat pendampingan, perempuan dan Bandung, Tel: (022) 7501711 konseling, laki-laki pelyn. kesehatan, advokasipendidikan, pemulangan, reintegrasi sosial YPM Kesuma Bagian kasus Provinsi Pencegahan Laki-laki dan Jl. Cisitu Baru No.25 Jawa Barat perempuan Kelurahan Dago, Kecamatan Coblong, (anak dan Bandung, Tel: (022) 251 3105, HP: dewasa) 081802267555 (Susi)
36 P2TP2A Kab. Karawang Bagian Pengaduan Kabupaten Pengaduan Perempuan dan Jl. Ahmad Yani, Kompleks Islamic Center, Kasus Karawang anak Karawang, Tel: (0267) 8451683 Fax: (0267) 8452887, Email: [email protected] Dinas Sosial dan Bagian Rehabilitasi Kabupaten Pendampingan Laki-laki, Jl. Husni Hamid No. 3 Karawang, Tel: Penanggulangan Bencana Sosial Karawang korban, reintegrasi perempuan dan (0267) 02917 Email: Kab. Karawang anak dinsoskabkarawang @yahoo.co.id Dinas Tenaga Kerja dan Bagian Pengaduan Kabupaten Pendampingan Pekerja migran Jl. Surotokunto Km.6 Warung Bambu, Transmigrasi Kabupaten Karawang korban, reintegrasi (TKI), laki-laki Karawang Timur, Karawang, Tel: (0267) Karawang dan perempuan 436270, 432008 Dinas Keluarga Berencana Bagian Pengaduan Kabupaten Informasi, sosialisasi Perempuan dan Jl. Ciremai No. 1 Karang Indah Karawang, dan Pemberdayaan Karawang tentang bahaya anak Tel: (0267) 8452887 Perempuan - Kabupaten trafficking, Karawang pengaduan
Lembaga Konsultasi Bagian Konsultasi Kabupaten Konseling; Laki-laki, Jl. Husni Hamid No. 3 Karawang, Tel: Kesejahteraan Keluarga Karawang konsultasi; pelayanan perempuan, (0267) 402917, Email: Karawang (LK3) informasi; anak dinsoskabkarawang @yahoo.co.id Kabupaten Karawang perlindungan; penjangkauan; pendampingan; rujukan Solidaritas Buruh Migran Bagian Penanganan Kab. Pendampingan, Pekerja migran Dusun Sempur, RT 001/RW 03 Desa Pasir Karawang (SBMK) Kasus Karawang bantuan okum, (TKI) dan Kaliki, Kecamatan Rawamerta, Karawang, konseling, penguatan korban HP: 081293510005 (Dian) dan pemberdayaan perdagangan korban, advokasi orang kebijakan, informasi pencegahan SBMI Karawang Bagian Pengaduan Kabupaten Pendampingan, Pekerja migran Jl. Wadas, Tempuran No. 28, Desa Karawang konseling, dan korban Karyamukti, Kec Lemahabang Kab pemberdayaan, perdagangan Karawang, Tel: (0267) 8620063, reintegrasi orang HP: 0813 1603 0425 (Didin Chaerudin), Email: [email protected]
37 Solidaritas Buruh Migran Bagian Penanganan Kabupaten Pendampingan, Pekerja migran Desa Mandalawangi, Kec. Leles, Kabupaten Cianjur (SBMC) kasus Cianjur bantuan okum, (TKI) dan Cianjur; konseling, penguatan korban HP: 081585515558 (Hetti) dan pemberdayaan perdagangan korban, advokasi orang kebijakan, informasi pencegahan SBMI Cianjur Bagian Pengaduan Kota/ Pendampingan, Pekerja migran Jl. Terusan Moh. Ali RT.02/02 Desa Jati Kabupaten konseling, dan korban Kec. Bojongpicung Kab. Cianjur, kode pos Cianjur pemberdayaan, perdagangan 43284, Cianjur, HP: 08562062337, reintegrasi orang 087820067230, 087820067230(Ajat Sudrajat), Email: [email protected] Dinas Sosial Kabupaten Bagian Rehabilitasi Kabupaten Pengaduan, Pekerja migran Jalan Raya Bandung KM. 4,5 Kabupaten Cianjur sosial Cianjur rehabilitasi sosial, (TKI) dan Cianjur, Tel:(0263) 262424, Fax: (0263) pemulangan korban 262424, Layanan untuk korban: (0263) perdagangan 262424 orang Email: [email protected] Dinas Keluarga Berencana Bagian Pengaduan Kabupaten Informasi, sosialisasi Perempuan dan Jalan Siliwangi No 17 Kabupaten Cianjur; Dan Pemberdayaan Cianjur tentang bahaya anak Tel: (0263) 264188 Fax: (0263) 264802 Perempuan (BKBPP) - trafficking, Kabupaten Cianjur pengaduan P2TP2A Kabupaten Bagian Pengaduan Kabupaten Pengaduan, rujukan Perempuan, Jl. Siliwangi Kompleks SMPN 1 Cianjur Cianjur Cianjur kasus, reintegrasi Laki-laki dan Kel.Pamoyanan Kec. Cianjur, Kab. Cianjur, anak Tel: (0263) 27054 HP: 081912055784 (Lidia) P2TP2A Kab. Sukabumi Bagian Pengaduan Kabupaten Pengaduan Perempuan dan Jl. Pabuaran No. 9 Nyomplong Sukabumi, Sukabumi anak Tel: 085720141646 atau 088809689254 (whatsapp) email: [email protected] Forum Wanita Afada Bagian pengaduan Kabupaten Pengaduan, Perempuan dan Jl. Caringin Cikukulu Km.4 Caringin Kulon (FORWA) Sukabumi pendampingan anak Sukabumi Dinas Sosial Kab. Bagian Rehabilitasi Kabupaten Pengaduan, Laki-laki, Komplek Gelanggang Pemuda Cisaat, Kab. Sukabumi sosial Sukabumi rehabilitasi sosial, perempuan dan Sukabumi, Tel:(0266) 245997 pemulangan anak Email:[email protected]
38 Dinas Pemberdayaan Bagian pengaduan Kabupaten Informasi, sosialisasi Perempuan dan Jl. Siliwangi No. 65. Tel/Fax: (0266) Perempuan dan Sukabumi tentang bahaya anak 227440. Email: [email protected] Perlindungan Anak trafficking, (DP3A) kabupaten pengaduan Sukabumi Lembaga Konsultasi Bagian Konsultasi Kabupaten Konseling, Laki-laki, Komplek Gelanggang Pemuda Cisaat, Kab. Kesejahteraan Keluarga Sukabumi konsultasi, pelayanan perempuan, Sukabumi, Tel: (0266) 245997 (LK3) Kab. Sukabumi informasi, anak Email:[email protected] perlindungan, penjangkauan, pendampingan, rujukan SBMI Sukabumi Bagian Pengaduan Kabupaten Pendampingan, Buruh migran Kampung Muara, RT 03/06, Desa Kota bantuan hukum, dan korban Jambenenggang, Kecamatan Kebon Pedes, Sukabumi konseling, reintegrasi perdagangan Kab. Sukabumi, HP: orang 0813 8220 5062, 0856 2443 1183 (Jejen) P2TP2A Kota Sukabumi Bagian Pengaduan Kota Pengaduan, bantuan Perempuan Jl. Bhayangkara No. 226, Sukabumi, HP: Sukabumi hokum korban 081563122654 (Drs. Ayi) perdagangan orang Dinsosnaker dan Bagian Rehabilitasi Kota Pengaduan, Laki-laki, Jl. Ciaulpasir No. 126 Sukabumi, Tel: Penanggulangan sosial Sukabumi rehabilitasi sosial, perempuan dan (0266) 245223, Email: Bencana Kota Sukabumi pemulangan anak dinsosnakerkotasukabumi @yahoo.co.id P2TP2A Banjar Bagian Pengaduan Banjar Pengaduan Perempuan dan Jl. Gerilya Komplek Perkantoran, anak Pamongkoran, Banjar, Tel: (0265) 2731406, 2731404 Dinas Sosial dan Tenaga Bagian Rehabilitasi Kota Banjar Pengaduan, Laki-laki, Jl. Gerilya Komplek Perkantoran Kerja Kota Banjar sosial rehabilitasi sosial, perempuan dan Pamongkoran, Banjar, pemulangan anak Tel: (0265) 2731406, 2731404 Email:dinsoskotabanjar @yahoo.co.id P2TP2A Kota Bekasi Bagian Pengaduan Kota Bekasi Pengaduan Perempuan dan Jl. A. Yani No. 1 Bekasi, Tel: (021) anak 28088808, HP: 082110178988 (Yuli) Dinas Sosial Kota Bekasi Bagian Rehabilitasi Kota Bekasi Rehabilitasi sosial, Perempuan dan Jl. Juanda No. 100, Kota Bekasi, Tel: (021) sosial pemulangan anak 88349600 Email: bekasidinsoskota @yahoo.co.id
39 P2TP2A Bagian Pengaduan Kabupaten Pengaduan Perempuan dan Komplek Perkantoran Pemda, Kab. Bekasi Bekasi anak Sukamahi, Cikarang Pusat, HP: 081298884726 (Nana) Pos Pelayanan Bagian pengaduan Kota/ Pengaduan, Pekerja migran Jl Raya Jati Mekar No: 189C-D Jati Asih, Penempatan dan Kabupaten pendampingan kasus (TKI) Bekasi Selatan, Tel: (021) 84976800, Fax: Perlindungan Tenaga Bekasi, (021) 84976700 Kerja Indonesia (P4TKI) – Kabupaten Bekasi Karawang, Subang, Depok, Bogor P2TP2A Kota Bogor Bagian Pengaduan Kota Bogor Pengaduan Perempuan dan Jl. Ciwaringin No. 99, Bogor, Tel: (0251) anak 8321558, HP: 08128044347 (Yus) Dinsosnakertrans Kota Bagian Rehabilitasi Kota Bogor Pengaduan, Laki-laki, Jl. Merdeka 142 Bogor, Tel: (0251) 8332315 Bogor sosial rehabilitasi sosial, perempuan dan Email: [email protected] pemulangan anak Lembaga Konsultasi Bagian konsultasi Kota Bogor Konseling, Laki-laki, Jl. Merdeka 142 Bogor, Tel: (0251) 8332315 Kesejahteraan Keluarga konsultasi, pelayanan perempuan dan (LK3) kota Bogor informasi, anak perlindungan, penjangkauan, pendampingan, rujukan Disnakertrans Kab. Bogor Bagian Ketenagaker- Kab. Bogor Pengaduan, Laki-laki, Jl. Bersih No. 2, Cibinong 16194, Bogor, jaan pemulangan perempuan dan Tel:(021) 8757668 Email: dinsosnakertrans anak @bogorkab.go.id Dinas Sosial Kabupaten Bagian Rehabilitasi Kab. Bogor Pengaduan, Laki-laki, Jl. Bersih Komp. Perkantoran Pemda Kab. Bogor Sosial rehabilitasi sosial, perempuan dan Bogor Cibinong Bogor 16914. Tel/Fax: 021- pemulangan anak 87902288
Lembaga Konsultasi Bagian konsultasi Kab. Bogor Konseling, Laki-laki, Jl. Bersih No. 2, Cibinong 16194, Bogor, Tel: Kesejahteraan Keluarga konsultasi, pelayanan perempuan, (021) 8757668, Email: (LK3) informasi, anak dinsosnakerkabbogor @yahoo.co.id perlindungan, penjangkauan, pendampingan, rujukan
40 P2TP2A Kab. Bogor Bagian Pengaduan Kab. Bogor Pengaduan Perempuan dan Komplek Perkantoran Pemda, Jl. Bersih, anak Cibinong, HP: 081586720306 (Ratih – Sekretaris P2TP2A) YPM-Kesuma Bogor Bagian LK3 Kab. Bogor Pengaduan, Perempuan, Perumahan Griya Tonjong Asri Blok B2 No. shelter darurat, laki-laki (dewasa 22 Desa Waringin Jaya kecamatan konseling, dan anak) Bojonggede Kab. Bogor, HP: 081296804163 pelatihan, (Islamiah) atau 089646344257 (Yayah) pendidikan, penjangkauan P2TP2A Kab. Ciamis Bagian Pengaduan Kab. Ciamis Pengaduan Perempuan dan Jl. Ahmad Yani 8, Ciamis, Tel: (0265) 77667 anak Dinas Sosial Kab. Ciamis Bagian Rehabilitasi Kab. Ciamis Pengaduan, Laki-laki, Jl. Tentara Pelajar No. 1-3, Kab. Ciamis, Tel: sosial rehabilitasi sosial, perempuan dan (0265) 771096, Email: pemulangan anak disnakerkabciamis@ yahoo.co.id Dinas Sosial, Bagian Rehabilitasi Kab. Pengaduan, Laki-laki, Jl. Desa Parigi Blok Bedeng No. 42 kode pos Pemberdayaan sosial Pangandaran rehabilitasi sosial, perempuan dan 46395. Tel/Fax: (0265) 2640972 Masyarakat dan Desa pemulangan anak Kabupaten Pangandaran P2TP2A Kota Cirebon Bagian pengaduan Kota Pengaduan Perempuan dan Jl. Brigjen Darsono No. 4 Bypass Kota Cirebon anak Cirebon, HP: 081564635437 (Drg. Siska Liliana Mulyadi) Lembaga “Wadul Bae” Bagian pengaduan Cirebon Pengaduan Perempuan dan Jl. Brigjen Darsono No. 4 Bypass, Cirebon, anak HP: 088802246594 (Suryadi) Dinas Sosial Tenaga Kerja Bagian Rehabilitasi Kota Cirebon Pengaduan, Laki-laki, Jl. DR. Cipto Mangunkusumo, Cirebon, Tel: dan Transmigrasi Kota sosial&Bagian KTK- rehabilitasi sosial, perempuan dan (0231) 203622 Email: dinsoskotacirebon Cirebon PM pemulangan anak @yahoo.co.id Dinas Sosial Kab. Cirebon Bagian Rehabilitasi Kab. Cirebon Pengaduan, Laki-laki, Jl. Sunan Drajat No. 16, Sumber, Kab sosial&Bagian KTK- rehabilitasi sosial, perempuan dan Cirebon, Tel: (0231) 321728 Email: PM pemulangan anak dinsoskabcirebon @yahoo.co.id
P2TP2A Bagian pengaduan Kab. Pengaduan Korban Jl. Sunan Kalijaga No. 3 Komplek Kab. Cirebon Cirebon perdagangan Perkantoran Pemda Kab. Cirebon, Tel: orang (0231) 323450.
41 Pos Pelayanan Bagian pengaduan Cirebon, Pengaduan, Pekerja migran Jl Sultan Ageng Tirtayasa No. 1, Kedaung, Penempatan dan Indramayu, pendampingan kasus (TKI) Kab. Cirebon Tel: (0231) 484043 Perlindungan Tenaga Majalengka Kerja Indonesia (P4TKI) dan Cirebon Kuningan Dinas Pemberdayaan Bagian pengaduan Kab. Informasi, sosialisasi Perempuan dan Jl. Sunan Kalijaga No. 3 Komplek Perempuan dan KB Kab. Cirebon tentang bahaya anak Perkantoran Pemda Kab. Cirebon, Cirebon trafficking, Tel:(0231) 323450 pengaduan Dinas Sosial, Kota Cirebon Bagian Rehabilitasi Kota Cirebon Pengaduan, Laki-laki, Jl. Brigjen Darsono No. 4 By Pass Cirebon. Sosia rehabilitasi sosial, perempuan dan Tel.(0231) 486867 pemulangan anak Dinas Pemberdayaan Bagian pengaduan Kota Informasi, sosialisasi Perempuan dan Jl. Brigjen Darsono No. 4 Bypass Cirebon, Masyarakat PP-KB Kota Cirebon tentang bahaya anak Tel: (0231) 486867 Cirebon trafficking, pengaduan WCC Mawar Balqis Bagian Cirebon, Pendampingan Pekerja migran, Jl. Serayu No 11, Desa Junjang, Kecamatan Cirebon pendampingan Majalengka, (psikologi, agama, korban Arjawinangun, Kab. Cirebon, Tel: (0231) korban Indramayu, hokum), konseling, perdagangan 358444, Email: Kuningan pemberdayaan orang, [email protected] korban, reintegrasi perempuan Forum Warga Buruh Bagian pengaduan Kota/ Pendampingan Pekerja migran, Jl.Raya Serang Babakan, KM 1.5, Tanjakan, Migran (FWBMI)/SBMI Kabupaten konseling, korban Desa Serang Wetan, Kecamatan Babakan, Cirebon Cirebon pemberdayaan, perdagangan Kab. Cirebon, HP: 085224119844 (Castra reintegrasi orang Aji), [email protected] Yayasan Banati Bagian pengaduan Kota/ Pengaduan, Pekerja migran, Jl. Raya Palimanan Barat 157, Kecamatan Kabupaten pendampingan korban Gempol, Kabupaten Cirebon, Tel. (0231) Cirebon konseling, perdagangan 343363 pemberdayaan, orang HP: 0818235572, 081312256646 (Euis) reintegrasi P2TP2A Depok Bagian Pengaduan Depok Pengaduan Perempuan dan Jl. Raya Citayem, Komplek Ruko Kartini anak No. 19, Depok
42 Shelter Rumah Kita Bagian Pengaduan Depok Pengaduan, Perempuan dan Klinik Darma Ibu, Jl. Pinang II / 9, Desa konseling, anak Limo, Depok, HP: 087775651010 (Endang) pemulihan, pendampingan korban P2TP2A Kab Garut Bagian Pengaduan Kab Garut Pengaduan Perempuan dan Jl. Kompleks Paseban 2 Blok C No. E7, anak Tarogong, Garut, HP: 082118684567 (Nitta K. Wijaya) Dinas Sosial Kab. Garut Bagian Rehabilitasi Kab. Garut Pengaduan, Laki-laki, Jl. Patriot No. 14, Garut, Tel: (0262) sosial&Bagian KTK- rehabilitasi sosial, perempuan dan 232727, Email: PM pemulangan anak dinsosnakerkabgarut @yahoo.co.id Dinas Keluarga Berencana Bagian Pengaduan Kab.Garut Informasi, sosialisasi Perempuan dan Jl. Rumah Sakit Umum No. 2, Garut, dan Pemberdayaan tentang bahaya anak Tel: (0265) 233675 Perempuan Kab. Garut trafficking, pengaduan P2TP2A Kab. Indramayu Bagian Pengaduan Kab. Pengaduan Perempuan dan Jl. Olah Raga No. 9, Komplek BTN Lama, Indramayu anak Indramayu, Tel: (0234) 271088 RS. Bhayangkara TK IV Pusat Pelayanan Indramayu Layanan kesehatan Perempuan, Jl. Raya Pantura Km. 73-75 Indramayu-Jabar Terpadu (PPT) laki-laki, anak Losarang, Indramayu- Jabar, Tel: (0234) 507877/ Disnakertrans Kab. Bagian pendaguan Kab. Pengaduan, Laki-laki, Jl. Gatot Subroto No. 1, Indramayu, Tel: Indramayu Indramayu rehabilitasi sosial, perempuan dan (0234) 274382 pemulangan anak Dinas Sosial Kab. Bagian Rehabilitasi Kab. Pengaduan, Laki-laki, Jl. Pabean Udik No. 268. Tel/Fax: (0234) Indramayu sosial&Bagian KTK- Indramayu rehabilitasi sosial, perempuan dan 271019. PM pemulangan anak Dinas Pemberdayaan Bagian Pengaduan Kab. Informasi, sosialisasi Perempuan dan Jl. Olah Raga No. 9, Komplek BTN Lama, Perempuan dan Keluarga Indramayu tentang bahaya anak Indramayu, Tel: (0234) 271088 Berencana Kab. trafficking, Indramayu pengaduan
43 SBMI Indramayu Bagian Pengaduan Kab. Pendampingan, Pekerja migran Blok Carik RT 18/04 Desa Krasak Kec. Indramayu konseling, dan korban Jatibarang-Indramayu, HP: 0852 2448 1957 pemberdayaan, perdagangan atau 0877 17757016 (Juwarih), Email: reintegrasi orang [email protected] JALIN CIPPANAS Bagian Pengaduan Kab. Pendampingan, Pekerja migran Perumahan Taman Gatsu Indah Blok D No. Indramayu konseling, dan korban 6, Kelurahan Karanganyar Kec/Kab. pemberdayaan, perdagangan Indramayu, HP:081381066791, reintegrasi orang, 087828675233, 089654644550, Email: perempuan dan [email protected]; anak [email protected] Gabungan Aliansi Rakyat Bagian Pengaduan Kab. Pengaduan, bantuan Pekerja migran Jl. Pahlawan I No. 16, RT 02/09, Lemah Daerah Buruh Migran Indramayu hokum, reintegrasi, dan korban Mekar, Indramayu, HP: Indonesia (Garda BMI) layanan kesehatan perdagangan 081324032210 (Solihin Bistok) cabang Indramayu orang Yayasan Kusuma Bongas Bagian Pengaduan Kab. Pengaduan, bantuan Pekerja migran Jl. Penanggul, Desa Bongas, Indramayu hokum, reintegrasi, dan korban Indramayu, HP: 081320552400 layanan kesehatan perdagangan (Syarifudin), E-mail: orang, [email protected] perempuan dan anak P2TP2A Kab Kuningan Bagian Pengaduan Kab. Pengaduan Perempuan dan Jl. Siliwangi No. 88, Kuningan, Kuningan anak Tel: (0232) 871015 Dinas Keluarga Berencana Bagian Pengaduan Kab. Informasi, sosialisasi Perempuan dan Jl. RE Martadinata, Ancaran, Kuningan. dan Perlindungan Kuningan tentang bahaya anak Tel: (0232) 871444 Perempuan Kab. Kuningan trafficking, pengaduan
P2TP2A Kab. Majalengka Bagian Pengaduan Kab. Pengaduan Perempuan dan Jl. Ahmad Kusuma No. 58, Majalengka, Tel: Majalengka anak (0233) 281608
Dinas Sosial Kab. Bagian Rehabilitasi Kab. Pengaduan, Laki-laki, Jl. KH. Abdul Halim No. 498, Majalengka, Majalengka sosial&Bagian KTK- Majalengka rehabilitasi sosial, perempuan dan Tel: (0233) 281122, Email: PM pemulangan anak [email protected] Dinas PMDesa Perempuan Bagian Pengaduan Kab. Informasi, sosialisasi Perempuan dan Jl. Ahmad Kusuma No. 58, Majalengka, dan Keluarga Berencana Majalengka tentang bahaya anak Tel: (0233) 281608 Kab. Majalengka trafficking, pengaduan
44 P2TP2A Bagian Pengaduan Kab Pengaduan Perempuan dan Jl. Veteran, Purwakarta, HP: Kab Purwakarta Purwakarta anak 087879948222 atau 08179202960 (Amelyaningsih) Dinas Sosial Tenaga Kerja Bagian Rehabilitasi Kab. Pengaduan, Laki-laki, Jl. Veteran No. 3, Purwakarta, Tel: (0264) dan Transmigrasi Kab. sosial&Bagian KTK- Purwakarta rehabilitasi sosial, perempuan dan 200459, Email: Purwakarta PM pemulangan anak [email protected] Dinas Keluarga Berencana Bagian Pengaduan Purwakarta Informasi, sosialisasi Perempuan dan Jl. Purnawarman Barat No. 519, Pelayanan Ibu dan Anak tentang bahaya anak Purwakarta, Tel: (0264) 201006 Purwakarta trafficking, pengaduan P2TP2A Kab. Subang Bagian Pengaduan Kab. Subang Pengaduan Perempuan dan Jl. Darmodihardjo No. 3, Subang, anak Tel: (0260) 411015 Dinas Sosial Kab. Subang Bagian Rehabilitasi Kab. Subang Rehabilitasi sosial, Laki-laki, Jl. D.I Panjaitan No. 81, Subang, sosial&Bagian KTK- pemulangan perempuan dan Tel: (0260) 411425, Email: PM anak [email protected] Dinas Pemberdayaan Bagian Pengaduan Kab. Subang Informasi, sosialisasi Perempuan dan Jl. Darmodihardjo No. 3, Subang, Masyarakat dan Keluarga tentang bahaya anak Tel: (0260) 411015 Berencana Kab. Subang trafficking, pengaduan P2TP2A Sumedang Bagian Pengaduan Sumedang Pengaduan Perempuan dan Jl. Dano No. 1, Sumedang, Tel: (0261) anak 201158 Dinas Sosial, Bagian Rehabilitasi Kab. Pengaduan, Laki-laki, Jl. Mayor Abdurrahman No. 200, Tel. Pemberdayaan Perempuan sosial&Bagian KTK- Sumedang rehabilitasi sosial, perempuan dan (0261) 201463 Email: dinsoskabsumedang dan Perlindungan Anak PM pemulangan anak @yahoo.co.id kab. Sumedang Dinas Pemberdayaan Bagian Pengaduan Sumedang Informasi, sosialisasi Perempuan dan Jl. Dano No. 1, Sumedang, Masyarakat Pemerintahan tentang bahaya anak Tel: (0261) 201158 Desa, Keluarga Berencana trafficking, dan Perlindungan pengaduan Perempuan Kab. Sumedang P2TP2A Kota Tasikmalaya Bagian Pengaduan Kota Pengaduan Perempuan dan Jl. Yudanegara No. 75 A, Kota Tasikmalaya, Tasikmalaya anak Tel: (0265) 340212
45 P2TP2A Kab Tasikmalaya Bagian Pengaduan Kab Pengaduan Perempuan dan Jl. Pemuda No. 2 B, Kab. Tasikmalaya Tasikmalaya anak Tel: (0265) 313036 Dinas Sosial Tenaga Kerja Bagian Rehabilitasi Kab. Pengaduan, Laki-laki, Komplek Perkantoran Sukapura, Desa dan Transmigrasi Kab. sosial &Bagian KTK- Tasikmalaya rehabilitasi sosial, perempuan dan Sukaasih, Kec. Singaparna, Kabupaten Tasikmalaya PM pemulangan anak Tasikmalaya, Tel: (0265) 333156, 543000, Email: dinsoskabtasikmalaya @yahoo.co.id Dinas Keluarga Berencana Bagian Pengaduan Kota Informasi, sosialisasi Perempuan dan Jl. Yudanegara No. 75 A, Kota Tasikmalaya, Perlindungan Perempuan Tasikmalaya tentang bahaya anak Tel: (0265) 340212 Kota trafficking, Tasikmalaya pengaduan Dinas Pemberdayaan Bagian Pengaduan Kab. Informasi, sosialisasi Perempuan dan Jl. Pemuda No. 2 B, Kab. Tasikmalaya, Masyarakat dan Keluarga Tasikmalaya tentang bahaya anak Tel: (0265) 313036 Berencana Kabupaten trafficking, Tasikmalaya pengaduan
46 6.2 List of services in Jakarta (from Government and NGOs)
Table #6. List of services in Jakarta (from Government and NGOs) Organisasi/ Bagian/Unit Wilayah Kerja Jenis Layanan Korban yang Alamat dan Kontak yang dapat Lembaga mendapat dihubungi layanan Provinsi DKI Jakarta Pusat Pelayanan Bagian PPT Indonesia/ Pengaduan, Laki-laki, perempuan Jalan Raya Bogor Kramat Jati Jakarta Timur Terpadu- Rumah (Pusat Nasional pendampingan korban, dan anak Tel: (021) 8093288 ext 145 Sakit POLRI Pelayanan Layanan kesehatan Fax: (021) 8094005 Terpadu) Email: ppt.rssukanto @yahoo.co.id BNP2TKI (Badan Direktur Indonesia/ Pengaduan, penanganan Pekerja migran Jalan MT Haryono Kav 52, Pancoran, Jakarta Nasional Pengamanan Nasional kasus (TKI), laki-laki, Selatan Fax (021) 7981205 Penempatan dan dan perempuan Email: [email protected] Perlindungan Pemulangan Call Center (bebas pulsa):0800- 1000 (dapat Tenaga Kerja TKI diakses dari seluruh Indonesia baik melalui Indonesia) telepon rumah maupun telepon seluler) Pengaduan telepon dari luar negeri: +6221 29244800 (tidak bebas pulsa) Pengaduan melalui SMS: Ketik ACA#TKI#NAMA PENGIRIM#Masalah yang diadukan, kirim ke 7266 Balai Pelayanan Bagian Provinsi DKI Pengaduan, penanganan Pekerja migran Jl Pengantin Ali I No: 71, Ciracas, Jakarta Timur, Penempatan dan Pengaduan Jakarta kasus (TKI), laki-laki, Provinsi DKI Jakarta Perlindungan perempuan Tel: (021) 5204091 Tenaga Kerja Fax: (021) 87781841 Indonesia (BP3TKI) Jakarta Badan Bagian Provinsi DKI Pengaduan, konseling, Perempuan Jl. Jend. A. Yani Kav.64 By Pass Cempaka Putih, Pemberdayaan Pengaduan Jakarta pemberian informasi Jakarta Pusat Tel: (021) 4246470 Ext. 120 Masyarakat dan Fax: (021) 42873758 Perempuan dan Keluarga Berencana Provinsi DKI Jakarta
47 SBMI (Serikat Bagian Indonesia/ Pengaduan, bantuan Pekerja Migran Jl Pengadegan Utara 1 No 01 RT 08 RW 06, Buruh Migran Pengaduan/ Nasional hukum, pendampingan (TKI), korban Pancoran, Jakarta Indonesia), Divisi korban, reintegrasi perdagangan orang Tel/Fax: (021) 79193879 Sekretariat Advokasi Email: secretariat @sbmi.or.id Nasional – Jakarta HP: 085217185558 PBM (Peduli Buruh Bagian Indonesia/ Pengaduan, bantuan Pekerja migran Jl. Pori Raya No 27 RT 11/12 Kel. Pisangan Timur Migran) Pengaduan Nasional hukum, pendampingan (TKI), korban Jakarta Timur Kasus korban, shelter, akses perdagangan orang Tel: (021) 4702795 kesehatan, reintegrasi Email:peduliburuhmigran @yahoo.co.id, HP: 081387385506 (Lily Pujiati) Lembaga Bantuan Penanganan Jakarta, Bogor, Pengaduan, bantuan Laki-laki, Jl. Diponegoro No. 74 Menteng Hukum (LBH) Kasus Depok, hukum, untuk korban Perempuan, Pekerja Jakarta Pusat. 10320 Jakarta Perburuhan Tangerang, Migran (TKI), Tel: (021) 3145518 Bekasi korban TPPO Email:lbhjakarta @bantuanhukum.or.id Yayasan Pulih Bagian Indonesia/ Konsultasi psikologis, Laki-laki, Jl. Teluk Peleng 63 A, Komplek AL-Rawa Hotline/ Nasional rujukan, saksi ahli perempuan Bambu Pasar Minggu, Pengaduan psikologis Jakarta Selatan Kasus Tel: (021) 788 42580 Fax: (021) 782 3021, Hotline: 021 95002059 Email: [email protected] E-counselling: [email protected] KePPaK Hotline Provinsi DKI Pengaduan, Perempuan dan Jl. Bintaro Utama I Blok 0-4 No.9 Bintaro- Perempuan service dan Jakarta pendampingan, anak Pesanggrahan Jakarta Selatan Tel: (021) (Kelompok Peduli Divisi Layanan konseling 7343692 Hotline service: 087877273285 Penghapusan pemberdayaan Email:setkeppakperempuan @gmail.com Tindak Kekerasan pengorganisa-sian & terhadap bantuan hukum Perempuan dan Anak) Rumah Faye Hotline Provinsi DKI Pencegahan, Perempuan dan Jl. Lingkar Mega Kuningan, Rasuna Said, The service Jakarta dan rescue/pembebasan anak East Building lt.20, Jakarta Selatan Batam korban Hotline service: 087784417213 pemulihan Email: [email protected]
48 Mitra Perempuan Bagian Nasional Pengaduan, bantuan Perempuan Jl. Tebet Barat Dalam 111A/29, PO Box 4113, pengaduan hukum, pendampingan Jakarta Tel: (021) 83790010; 8296952 korban, konseling Email:[email protected] www.perempuan.or.id Asosiasi Tenaga Bagian Nasional Pengaduan, konseling, Buruh migran, Jl. Delima 1, Blok 70/2/8, Malaka Sari, Duren Kerja Indonesia pengaduan bantuan hukum, korban perdagangan Sawit, Jakarta Timur (ATKI- pendampingan korban orang Tel: (021) 86617152 INDONESIA) Email: [email protected]
Solidaritas Bagian Indonesia/ Pengaduan, konseling, Buruh migran, Jl. Siaga II RT.002 RW.05 No.36 Pasar Minggu; Perempuan (SP), pengaduan Nasional bantuan hukum, shelter, korban perdagangan Kel. Pejaten Barat. Jakarta Selatan Tel: (021) Sekretariat pendampingan korban orang 79183108; 79181260; 7987976 Fax: (021) Nasional 7981479 E-mail: [email protected] Migrant Institute Bagian Nasional Pengaduan, pemberian Buruh migran, laki- Jl. Haji Ali No.40, Kampung Tengah, Kramat Crisis Center informasi, bantuan laki, perempuan jati, hukum, pemberdayaan Jakarta Timur ekonomi Tel/Fax: (021) 87793624 HP: 0818-0593-8825 (Nursalim) Migrant CARE Bagian Indonesia/ Pengaduan, bantuan Buruh migran, laki- Jl. Perhubungan VIII No. 52 RT 001 RW 07, Pengaduan Nasional hukum, pendampingan laki, perempuan Kelurahan Jati, Kecamatan Pulogadung, Jakarta korban Timur 13220 Tel/Fax: (021) 29847581 Email: secretariat @migrantcare.net P2TP2A Provinsi Bagian Provinsi DKI Pengaduan, rujukan, Perempuan dan Jl. Raya Bekasi Timur Km 18 Pulo Gadung DKI Jakarta Pengaduan Jakarta pendampingan korban, anak Jakarta Timur Tel: (021) 47882898 Fax: pemberdayaan 47882899 Email: [email protected] www.p2tp2a-dki.org Hotline: (021) 47882899 SMS 081317617622 Email: [email protected] Rumah Direktorat Provinsi DKI Pengaduan, rehabilitasi Anak Jl. Salemba Raya No 28, Jakarta Pusat Perlindungan Kesejahteraan Jakarta sosial, pemulihan Tel: (021) 3100-375 ext. 2715/2724 Sosial Anak (RPSA) Sosial Anak Bambu Apus DKI Jakarta
49 Pusat Krisis Bagian Provinsi DKI Layanan kesehatan Laki-laki, Lt. 2 IGD RS.Cipto Mangunkusumo, Terpadu - Rumah Pengaduan Jakarta perempuan dan Jl. Diponegoro Raya No. 71, Jakarta Tel/Fax: Sakit Cipto anak 021-316 2261 Email: pkt_rscm @yahoo.co.id Mangunkusumo (PKT-RSCM) Rumah Bagian Provinsi DKI Rehabilitasi sosial, Laki-laki, Jl. Salemba Raya No 28, Jakarta Pusat Perlindungan dan Penanganan Jakarta pendampingan korban, perempuan dan Tel: (021) 3100437 Trauma Center kasus pemulangan, anak (RPTC) shelter, Kementerian Sosial reintegrasi sosial, RI konseling Pusat Krisis Bagian Provinsi DKI Layanan kesehatan Perempuan dan Jl. Bendungan Hilir No. 17, Jakarta Pusat Terpadu “Melati” Pengaduan Jakarta anak Tel: (021) 5703081 ext. 223 HP: 0811995964 R.S. AL Mintoharjo (Dwi Purwani) Kementerian Direktorat Indonesia/ Penanganan korban, Pekerja migran, laki- Jl. Salemba Raya No 28, Jakarta Pusat Sosial RI Rehabilitasi Nasional shelter, rehabilitasi sosial, laki, perempuan, Tel: (021) 3100437, 3100-375 ext. 2715/2724 Sosial Tuna pemulangan, reintegrasi anak Sosial dan Korban Perdagangan Orang/RSTS- KPO Direktorat Kesejahteraan Sosial Anak Lembaga Bagian Indonesia/ Konseling, konsultasi, Laki-laki, JL. Salemba Raya no,28, Jakarta Konsultasi Konsultasi Nasional pelayanan, informasi, perempuan, anak Tel: (021) 3907233 Kesejahteraan perlindungan, Keluarga penjangkauan, (LK3) - pendampingan, rujukan KEMENSOS
Lembaga Divisi Indonesia/ Perlindungan saksi Laki-laki, Jl. Raya Bogor KM 24 Perlindungan Saksi Penerimaan Nasional dan/atau korban perempuan, dewasa No. 47-49 dan Korban (LPSK) Permohonan dan anak Susukan Ciracas, (Divisi DPP) Jakarta Timur 13750 Tel: (021) 3190 7021
50 Email: [email protected] No Fax/ Telepon Khusus Divisi DPP (021) 29681552 Email: [email protected] Panti Sosial Bagian Provinsi DKI Shelter, rehabilitasi sosial Perempuan, anak Dinas Sosial Provinsi Perlindungan Pengaduan Jakarta DKI Jakarta Jl. Gunung Sahari II No.6 Bakti Kasih Kasus JakartaPusat Tel: (021) 4222497 /4222498 Fax: (021) 253639 Perhimpunan Bagian Nasional Bantuan hukum Laki-laki, Grand Slipi Tower, Lantai 11 Jl. S.Parman Kav. Advokat Indonesia Pengaduan perempuan, anak 22-24 Jakarta Barat (PERADI) Tel: (021) 25945192; 25945193;25945195; 25945196 Fax: (021) 25945173 Email: [email protected], www.peradi.or.id Asosiasi Advokat Bagian Nasional Bantuan hukum Laki-laki, Plaza Gani Djemat Lt.7, Indonesia Pengaduan perempuan, anak Jl. Imam Bonjol No. 76-78, Jakarta Tel: (021) (AAI) 3147360 – 3147361 Fax: (021) 3147362 E-mail: [email protected], www.aai.or.id SPILN (Serikat Bagian Jakarta Pengaduan, konseling, Laki-laki dan Jl. Tebet Barat Dalam VII C no. 11 Jakarta Pekerja Indonesia pengaduan shelter, pelatihan, perempuan (anak Selatan HP:0852119569990 Luar Negeri) pendampingan hukum, dan dewasa) pemulangan, reintegrasi sosial Yayasan Nanda Bagian Kasus Jakarta Pengaduan, konseling, Laki-laki dan Jl. Mesjid Raya No. 6 Dian Nusantara shelter untuk anak, perempuan (khusus Cipayung Jakarta Timur (YNDN) pendampingan, untuk anak) Tel: (021) 8448920 pemulangan, reintegrasi HP: 087838495182 sosial (Roostien Ilyas) Email:[email protected] Kementerian Luar Direktorat Indonesia Bantuan penanganan Pekerja migran (TKI), Jl. Taman Pejambon No.6 Jakarta Pusat. Negeri Perlindungan (Nasional), dan kasus; informasi laki-laki, perempuan, Tel. Sentral: (021) 3441508 Warga Negara Perwakilan perkembangan korban perdagangan • Direktur Perlindungan WNI dan BHI Indonesia dan Indonesia di luar penanganan kasus WNI orang di luar negeri Tel: (021) 3813186 Tel Sentral Ext. 3008 Badan Hukum negeri dan BHI di luar negeri; Fax: (021) 3813152 Indonesia (Internasional) konsultasi terkait • Kepala Sub Direktorat Perlindungan WNI
51 perlindungan WNI dan dan BHI di Luar Negeri BHI di luar negeri; Tel: (021) 3813186 Tel Sentral Ext.4113 perbantuan pemulangan • Kepala Sub Direktorat Perlindungan WNI di WNI dan BHI bermasalah IndonesiaTel Sentral Ext. 4112 termasuk jenazah WNI • Kepala Sub Direktorat Pengawasan Konsuler dari luar negeri Tel Sentral Ext. 4115 • Kepala Sub Direktorat Bantuan Sosial dan Repatriasi WNI Tel Sentral Ext. 4118 International Unit Counter Nasional dan Pengaduan, bantuan Laki-laki, Gedung Sampoerna Strategic Square Lantai 12A, Organization for Trafficking Internasional akses layanan kesehatan, Perempuan, anak Jl. Jend. Sudirman Kav 45 – 46 Jakarta 12930 Migration (IOM) dan Labour bantuan hukum, Tel: +62.21.57951275 Migration pemulangan, reintegrasi Fax: +62.21.57951274, Email: iomjakarta @iom.int Solidarity Center Unit Pekerja Nasional dan Pengaduan Laki-laki, Cimandiri One Building, lt 4, Jl. Cimandiri no. 1 (SC) Migran dan Internasional Perempuan, Cikini Jakarta 10330. Trafficking Anak Tel: (021) 31936635 Fax:(021) 31903822 Email: [email protected]
52 6.3 Helpline information
Table #7. Helpline information Lembaga/Organisasi Nomor Hotline Jenis Pelayanan Waktu Pelayanan
Hotline Kementerian 082111300911 Kekerasan dalam rumah tangga, kekerasan terhadap anak, perdagangan 24 jam Sosial orang, orang terlantar dan isu-isu sosial Call Center POLRI 110 (gratis) Layanan berupa informasi, pelaporan (kecelakaan, bencana, kerusuhan, 24 jam dll.) dan pengaduan (penghinaan, ancaman, tindak kekerasan dll.
TEPSA (Telepon Pela- 1500-771 atau Isu perlindungan anak 24 jam yanan Sosial Anak) 081238888002
Hotline Kementerian 08123119001 Isu perempuan dan anak (kekerasan terhadap anak, kekerasan dalam 24 jam Pemberdayaan 082125751234 rumah tangga, perdagangan orang, dan isu perempuan dan anak lainnya) Perempuan dan Perlindungan Anak
Call Center BNP2TKI “Halo TKI” (bebas Pekerja migran yang mengalami pelanggaran hak, eksploitasi dan 24 jam pulsa):0800- 1000 (dapat perdagangan orang (bantuan termasuk pengaduan kasus, penanganan diakses dari seluruh kasus, repatriasi, pelatihan keterampilan, dukungan reintegrasi) Indonesia) Nomor Pengaduan dari luar negeri: +6221 29244800 (Nomor ini tidak gratis) SMS ke No. 7266. Ketik : ACA#TKI#NAMA PENGIRIM#Masalah yang diadukan, kirim ke 7266. Nomor ini hanya untuk SMS dan hanya berlaku di Indonesia. Nomor ini tidak gratis.
53 Kementerian Telepon atau SMS ke nomor Pekerja migran yang mengalami pelanggaran hak, eksploitasi dan Jam kerja Ketenagakerjaan 0821 24 333 888 Pengaduan perdagangan orang (bantuan termasuk pengaduan kasus dan penanganan juga dapat disampaikan kasus) melalui e-mail ke alamat: ptkln_binapenta @yahoo.com TRC Kemensos RI Call Center: Penyandang Masalah Kesejahteraan Sosial (PMKS) diantaranya anak 24 jam 082 111 130 0911 terlantar, lanjut usia terlantar, korban penyalahgunaan napza, penyandang SMS Center: disabilitas, korban perdagangan orang (trafficking), gelandangan, pengemis 085 717 999 911 dan penyandang tuna sosial lainnya. Email: [email protected] TRC bertugas melakukan penjangkauan, pendampingan dan melakukan assesment permasalahan sosial baik yang terjadi secara klinis (personal – individual) maupun secara kelompok (klasikal) sesuai dengan prinsip- prinsip Ilmu pekerjaan Sosial.
Kementerian Luar 021 381 31 86 Pekerja migran yang mengalami pe-langgaran hak, eksploitasi dan perda Jam kerja Negeri gangan orang (bantuan termasuk peng- aduan kasus dan penanganan kasus)
SBMI (Serikat Buruh 085217185558 Pekerja migran yang mengalami pelanggaran hak, eksploitasi dan 24 jam Migran Indonesia) (Divisi Advokasi) perdagangan orang (bantuan termasuk pengaduan kasus dan penanganan kasus)
54 7. What help may be available in the village?
There are institutions and organizations in your village that might be able to help you. Some of these institutions or organizations might be able to identify you as a trafficking victim and refer you to help from other institutions or organizations. Others might offer more general forms of assistance to those in need and be able to provide you with different assistance and support that you need, such as vocational training, medical care and so on.
Table #8. Help at the village level Name of institution or organization Type of assistance provided Website; Internet-based information (where available) Kantor Kepala Desa/Kelurahan (Village Processing personal identity documents Administrative Office) Puskesmas – Pusat Kesehatan Masyarakat Medical care and treatment For a list of puskesmas in West Java see: (Community Health Center) www.diskes.jabarprov.go.id/dmdocuments/d9 20e2db1a5fbf29a3928cf3c7cd4173.pdf Karang Taruna (Youth Organization) Vocational training activities for youth www.karangtarunajabar.id/
PKK – Pembinaan Kesejahteraan Keluarga Referrals to vocational skills training for women (Family Welfare Guidance) Motekar – Motivator Ketahanan Keluarga Family counseling; referrals for services as needed www.bp3akb.jabarprov.go.id/tag/motekar/ (Family Resilience Motivator) TPL – Tenaga Pendamping Lapangan of Referrals to service providers through P2TP2A P2TP2A (Field Assistance Officer)4 LPMD – Lembaga Pemberdayaan Masyarakat Vocational training; small business assistance www.slideshare.net/abieyanka/lembaga- Desa (Village Community Empowerment (grants/loans); small business training pemberdayaan-masyarakat-desa-lpmd- Institution) 22215008 BUMDES – Badan Usaha Milik Desa (Village- Business training, grants and loans www.bumdes.kemendesa.go.id/ Owned Enterprises) TKSK – Tenaga Kesejahteraan Sosial Preliminary identification; family tracing for victims; For information about TKSK in West Java Kecamatan (Sub-district Social Welfare compiling data on vulnerable groups in the village Province, see: Workers) www.fkpsmjabar.blogspot.co.id/2010/02/daft ar-tksk-di-provinsi-jawa-barat.html
4 Only available in Cianjur district
55 SAKTI PEKSOS – Satuan Bakti Pekerja Identification of trafficking victims; counseling; www.saktipeksos.blogspot.co.id/ Sosial (Satuan Bakti of Social Worker) referrals for services; accompanying trafficking victims to receive services; family tracing for victims UILS (Unit Informasi Layanan Sosial/Unit of Training for business and business marketing; Social Information Services). psychological counseling; medical services Forum Anak Desa (Village Children’s Peer education to end violence against children www.bp3akb.jabarprov.go.id/forum-anak- Forum) provinsi-jawa-barat/ Majelis Ta’lim (Islamic informal gathering) Religious counseling and family counseling/mediation Head of RT – Rukun Tetangga (Harmonious Referral letters for assistance for poor people; food Neighborhood) and monetary aid for the poor Head of RW – Rukun Warga (Harmonious Endorsement letters to refer for assistance for poor Citizen) people; food and monetary aid for the poor TRC – Tim Reaksi Cepat (Rapid Response Identification of all vulnerable persons; referrals for www.trc.kemsos.go.id Team) services; rescue/removal of persons at risk; family tracing for victims; rapid assessment of the basic needs of a person in an emergency situation; and emergency response Pendamping (Program Keluarga Harapan) Financial assistance (cash and non-cash assistance) to PKH – Ministry of Social Affairs support children to attend school; family health services (especially for children 0-6 years old, pregnant mothers, and children with disabilities) Pendamping (Program Kesejahteraan Sosial Financial assistance Tepsa: 081238888002 Anak) PKSA Sakti Pekerja Sosial (State Social Identification of all vulnerable persons; referrals for Facebook: sakti peksos Worker) – Ministry of Social Affairs services; rescue/removal of persons at risk; family tracing for victims; rapid assessment and emergency response Tagana – Tim Tanggap Darurat (Emergency Referrals for services (including to state social www.korantagana.wordpress.com/trc- Response Team) workers); coordination with the relevant stakeholders kementerian-sosial/ Fasilitator Desa (Village Facilitator) Referrals for services Bhabinkamtibmas – Bhayangkara Pembina Identification of trafficking victims; accompanying www.bhabinkamtibmas.com/ Keamanan dan Ketertiban Masyarakat victims to lodge a complaint/report; monitoring and (Trustees of Public Order and Safety) providing follow-up on legal cases and informing victims of case progress; physical protection of victims Babinsa – Bintara Pembina Desa (NCO Accompanying victims to lodge a complaint/report; Village Commando, Army) monitoring and providing follow-up on legal cases and informing victims of case progress; physical protection of victims
56 Guru (Teacher) Informal counseling and advice; Referrals for services; Education
Amil (Muslim Leader) Religious counseling and mediation; Processing of marriage/divorce certificate
57 8. What help is available from the police?
8.1 Information about the police in Indonesia – who they are, what they do
The police in Indonesia are required by law to help you if you are a trafficking victim. Which police you decide to talk to will depend on where you live or where you are. All police officers can listen to you and refer you to the closest police who can accept your case. Most trafficking cases are dealt with by the Polres.
If you don’t get a helpful answer from the police officer that you speak to, you can contact the Integrated Service Center (Pusat Pelayanan Terpadu or PPT) or Integrated Service Center for Women and Children (Pusat Pelayanan Terpadu Pemberdayaan Perempuan dan Anak or P2TP2A) for help. Remember that you are not required to talk to the police to receive assistance.
Diagram #4. Police structure at the village, district and provincial level
village/city district/city district Province
POLSEK/POLSEKTA POLRES/POLRESTA POLDA
BHABINKAMTIBMAS UPPA UPPA
Many of the Polres have UPPA, which are special police units to deal with human trafficking. You can go to the police closest to you and ask for help. You can also report your case to the Unit IV (Human Trafficking Unit) Sub Directorate III of the Directorat of General Crime of Indonesa Police headquarters (Markas Besar POLRI) in Jakarta.
58 Different units of police in Indonesia include:
The BHABINKAMTIBMAS (Bhayangkara Pembina Keamanan dan Ketertiban Masyarakat or Bhayangkara) are Trustees of Public Order and Safety. They are the staff of the Polsek who work in the village and handle unsafe situations. Every village has a Bhabinkamtibmas.
The POLSEK (Polisi Sektor) is the police officer who is responsible at the sub-district level. Every sub-district has a Polsek. In the city sub-district, the responsible police officer is called the POLSEKTA.
The POLRES (Polisi Resor) is the police officer who is responsible at the district level. In the city district, the responsible police officer is called the POLRESTA.
The POLDA (Polisi Daerah) are the regional police. The Polda are in charge of police duties at the province level and supervise the Polres.
The UPPA (Unit Pelayanan Perempuan dan Anak) (Women and Children Services Unit) is the unit at the district/district city level and at the provincial level that is in charge of providing protection to women and children who are victims of crime, including trafficking victims, and law enforcement action against traffickers.
The Unit IV (Human Trafficking Unit) is the unit under Sub Directorate III of the Directorat of General Crime of Indonesa Police headquarters (Markas Besar POLRI) that is in charge of counseling the victim/witness about the case, preparing of reports/complaints, requesting a post mortem or visum of the victim, conducting investigations and inquiries, sending the file to the public prosecutor, referring to psychological services and referring the victims/witneses to a protection home/crisis center.
59 8.2 Contact information for the police in West Java and Jakarta
Table #9. Contact information for police in West Java and Jakarta
Organisasi/ Bagian/Unit Wilayah Kerja Jenis Layanan Korban yang Alamat dan Kontak yang dapat Lembaga mendapat dihubungi layanan Provinsi Jawa Barat Polda Jawa Barat Unit Pelayanan Provinsi Jawa Pengaduan konseling Laki-laki dan Jl. Soekarno Hatta No. 748 Bandung Tel: Perempuan dan Barat dan konsultasi hukum, perempuan, anak (022) 7800005/7800201, Anak (UPPA) layanan rujukan dan dewasa www.jabar.polri.go.id BANDUNG Polwiltabes Bandung Unit Pelayanan Kota Bandung Pengaduan Perempuan dan Jl. Jawa Barat No. 1 Bandung Perempuan dan Anak Tel: (022) 4203501 Anak (UPPA) Polrestabes Bandung Unit Pelayanan Bandung Pengaduan, konseling Laki-laki dan Jl. Merdeka No. 18-20 kota Bandung Tel: Perempuan dan dan konsultasi hukum perempuan, anak (022)4203500 Anak (UPPA) dan dewasa www.tabesbandung.jabar.polri.go.id Polres Bandung Unit Pelayanan KotaBandung Pengaduan, konseling Perempuan dan Jl. Bhayangkara No.1 Perempuan dan dan konsultasi hukum, Anak Soreang Anak (UPPA) layanan rujukan Tel: (022) 85871980 Polres Bandung Barat Unit Pelayanan Bandung Pengaduan, konseling Perempuan dan Jl. Sukajadi No. 141, Perempuan dan dan konsultasi hukum, Anak Bandung Anak (UPPA) layanan rujukan Tel: (022) 2031181 Polres Bandung Unit Pelayanan Bandung Pengaduan konseling Laki-laki, Jl. Jend. Ahmad Yani No.282, Bandung Tengah Perempuan dan dan konsultasi hukum, perempuan, anak Tel: (022) 7200058 Anak (UPPA) layanan rujukan dan dewasa Polres Bandung Unit Pelayanan Bandung Pengaduan konseling Laki-laki, Jl. Ah Nasutiona No.21 Cipadung Bandung Timur Perempuan dan dan konsultasi hukum, perempuan, anak Tel: (022) 7800110 Anak (UPPA) layanan rujukan dan dewasa Polsekta Sukasari Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Geger Kalong Hilir no.155 Bandung, perempuan, anak Tel: (022) 2013179 dan dewasa Polsekta Sukajadi Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Sukajadi 217 perempuan, anak Bandung dan dewasa Tel: (022) 2031615
60 Polsekta Astanaanyar Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Astana Anyar 298 perempuan, anak Bandung dan dewasa Tel: (022) 5204769 Polsekta Cicendo Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Pasir Kaliki 117 perempuan, anak Bandung dan dewasa Tel: (022) 601503 Polsekta Bandung Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Holis no.7 Kulon perempuan, anak Bandung dan dewasa Tel: (022) 6011554 Polsekta Andir Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Saritem No. 4 perempuan, anak Bandung dan dewasa Tel:(022) 6012062 Polsekta Babakan Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Seokarno Hatta Ciparay perempuan, anak Tel: (022) 6015345 dan dewasa Polsekta Bojongloa Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Peta no. 104 Kidul perempuan, anak Bandung dan dewasa Tel:(022) 5211082 Polsekta Bojongloa Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl Numi Kopo Kencana Kaler perempuan, anak Bandung dan dewasa Tel:(022) 6037706 Polsekta Cibeunying Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Ahmad Yani no 879 Kidul perempuan, anak Bandung dan dewasa Tel:(022) 7271128 Polsketa Cibeunying Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Cikutra Barat no. 5 Kaler perempuan, anak bandung dan dewasa Tel:(022) 2504127 Polsekta Lengkong Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Buah Batu no 193 perempuan, anak Bandung dan dewasa Tel:(022) 73009538 Polsekta Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl. Kiaracondong no. 167 Kiaracondong perempuan, anak Bandung dan dewasa Tel: (022) 7312219 Polsekta Cidadap Bagian pengaduan Bandung Pengaduan Laki-laki dan Jl.