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Program and Budget Book

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Program and Budget Book 2016 Program and Budget Book Revised 11/11/2015 metrarail.com UP-N o T ILLINOIS / WISCONSIN STATE LINE Kenosha Winthrop Harbor METRA BOARD McHENRY Antioch NCS LAKE Zion OF DIRECTORS MD-N Lake Villa UP-NW Fox Lake Harvard Ingleside Round Lake Beach Martin J. Oberman Long Lake Washington St. Waukegan Chairman McHenry Round Lake (Grayslake) Grayslake Prairie Crossing North Chicago N Chicago Prairie Crossing Great Lakes Woodstock Libertyville Lake Bluff LAKE Jack E. Partelow Mundelein MICHIGAN Lake Forest Vice Chairman Crystal Lake Cary Lake Will County Pingree Rd. Vernon Hills Forest Fort Sheridan Prairie View Highwood Fox River Grove Buffalo Grove Highland Park Deerfield Ravinia John Plante Barrington Braeside Lake Cook Wheeling Treasurer Rd. Glencoe Northbrook Hubbard Woods KANE COOK Palatine Suburban Cook County Prospect Winnetka Heights N. Glenview Indian Hill Arlington Park Kenilworth MD-W Arlington Heights Glenview Wilmette Big Timber Central St.(Evanston) Rodney S. Craig Mt. Prospect Golf Elgin Cumberland Des Plaines Davis St.(Evanston) O Dee Road Morton Grove Secretary National St. 'Ha Main St.(Evanston) re Trans Park (Elgin) Bartlett fe Ridge Edgebrook Rogers Park Hanover Park Schaumburg r Suburban Cook County Roselle Edison Park Medinah R Forest Glen Itasca ood Dale osemon Norwood Park t W Schiller Par Gladstone Park Mayfair Bensenville Jefferson Park Frankli k k Ravenswood n r Irving Par a DU PAGE k P Park Manuel Barbosa n Grayland River Grove Elmwood Park so ve. Mont Clare n Mars A d Clybourn Galewood o Healy Ha Director o n UP-W t r est Chicago e r Elmhurst t Franklin Park Villa Park Mannheim k k Berkeley r es CHICAGO W a Lombard Grand/ W Mayw Oa P Rive Fores Kane County Glen Ellyn Cicero Winfield k d College Elburn r Wheaton o a o ve. P A La Fox Van Buren Geneva Kedzie ergne ose r wyn Bellw Museum Campus/11th St. V r el Cicero ed 18th St. La n t M Be er Harlem t Riverside es McCormick Place Romayne C. Brown Hollywood W Hals ville estern Springs 27th St. r W k r 35th St./ Hinsdale a Director Clarendon Hills (Downers Grove) (Downers Grove) 47th St. P ve. ÒLouÓ Jones A Nape 53rd St. Route 59 ve. ess 55th-56th-57th St. Aurora r A d Cook County Brookfield Summit 59th r Lisle Islan e ong 63rd ony n Maw hor Stone y k C St Br h S ar out P La Grange Rd. or estmont S s Main St. view Belmont Highlands ind r Wrightwood 75th W W 79th St. est Hinsdale Ashburn 79th Fai Brainerd 83rd St. BNSF W 83rd Norman Carlson Willow Springs Oak 91st St. Gresham 87th 87th St. Lawn 95th St. 91st St. 93rd St. 95th St. Chicago Ridge 99th St. 95th St. Director 103rd St. 103rd St. 107th St. 107th St. Worth 111th St. Washington Hghts. 111th St. (Pullman) WILL 115th St. Lake County Palos Heights 119th St. 115th St. (Kensington) . e n e Lemont 123rd St. St e e Prairie Av t Palos Park k Ridg a Av a ullma d t Vermont St. (Blue Island) ine St c O SS slan Ra W. P hland Hegewisch 143rd St. I urr ewar 137th St. To S. Robbins B St (Orland Park) lue As Bend B 144th St. Don A. De Graff Midlothian (Riverdale) 1 153rd St. 47th St. (Ivanhoe) Oak Forest Director (Orland Park) (Sibley Blvd.) Lockport Harvey Tinley Park Suburban Cook County Hazel Crest 179th St. Calumet New Lenox(Orland Park) Tinley Park/ HC 80th Ave. Homewood Hickory Creek Flossmoor Joliet Mokena-Front St. Ken Koehler Olympia Fields RI 211th St. (Lincoln Hwy.) Director Laraway Road Matteson (New Lenox) McHenry County Richton Park ME University Park ILLINOIS / INDIANA STATE LINE Manhattan Brian K. Reaves SWS Director Suburban Cook County John P. Zediker Director DuPage County PROGRAM and BUDGET BOOK | 1 MESSAGE FROM OUR BOARD CHAIRMAN AND EXECUTIVE DIRECTOR/CEO One and a half years have passed since Metra emerged with a new information includes Metra employee compensation information, a leadership team in place committed to putting our agency’s past summary of awarded contracts, a listing of the agency’s monthly behind us and ensuring that we are ready to provide commuter expenditures, Freedom of Information Act requests, contract bid rail service that meets the needs of customers today and for tabulations and our annual procurement plan, as well as live generations to come. streaming of Board meetings and an archive of meeting videos. In 2014 and 2015, our agency set out to change the way we do Last year, the Metra Board enacted sunshine measures business, restore the public’s trust and continue to operate a focusing on patronage hiring requests and imposed penalties commuter rail system that delivers customers to their destinations upon employees who are complicit in them. The Board also safely and efficiently. made the decision to stop retaining outside Board counsel and transition legal work back to in-house counsel to build institutional Those familiar with how government agencies operate understand knowledge and reduce legal expenses. that change does not come easily to them. It takes hard work, innovation and an uncompromising commitment to make things Metra also took on the challenge of restructuring its police happen. department in 2014 and hired a new Chief of Police who has worked to decrease overtime pay costs while maintaining safe Finding Our Path Forward operations systemwide. In 2015, the agency hired a new Chief Flash forward one and a half years and you will find that Metra is a External Affairs Officer to reorganize its communications and different agency than it was before – with a host of new challenges government relations departments and work to evolve Metra’s and opportunities and a new set of goals and aspirations. With this brand to ensure that the agency is able to attract the next renewed spirit comes a list of accomplishments we are proud to generation of commuter rail customers. Also in 2015, Metra hired have achieved in such a brief amount of time. a new Chief Human Resources Officer to enhance this critical agency function. First and foremost, we have worked to adopt a more customer- focused approach to everything we do, including making Other structural reforms implemented recently include passing an investments that help our customers access the technology they ordinance to create a new Chief Audit Officer position who reports want and need. In late 2015, we will unveil the Ventra App in directly to the Executive Director and the Metra Board. Today, partnership with the CTA and Pace, which will allow our customers the agency is working to develop a robust and independent audit to buy and display mobile tickets on their smartphones. We will department to improve internal processes and implement new complete installation of charging stations at all five downtown controls aimed at making sure that Metra is operating as efficiently stations, and we continue to install outlets on our train cars. We will and effectively as possible. install free Wi-Fi in the waiting areas of our downtown stations, and we will be installing free Wi-Fi on 11 railcars as part of a new test. In addition, Metra is currently undertaking a major initiative to We have adjusted our website to allow customers to buy tickets replace its aging mainframe systems with an Enterprise Resource with more than one form of payment, which is an important upgrade Planning (ERP) system. The new ERP, scheduled for completion for the many riders who use pre-tax transit benefit programs. We by the end of 2017, will enable much-needed integration across also upgraded the schedule finder tool and train tracker on our various business functions currently supported by disparate website – and more improvements are coming. We upgraded our systems, improving integration across the agency’s various email alerts to make them more useful. departments and back-office business functions, including accounting, inventory, procurement and grant management. With our customers top of mind, we also developed a new winter plan for the agency to ensure that that we were as prepared as And, perhaps most notably, Metra has committed itself to being a possible for the bite of cold and snow; became the first commuter responsible steward of public funds and finding ways to continue railroad to implement a Confidential Close Call Reporting System to to invest in our railroad infrastructure with increasingly limited proactively address safety issues and create a more positive safety financial resources. culture; and initiated a successful pilot program to offer weekend express service on the Rock Island Line. Today, despite operating with the oldest fleet and on the most complex commuter rail system in North America, Metra provides To restore the public’s trust in the agency, Metra looked inward the most reliable on-time service at the lowest cost of any other and committed itself to establishing a culture of integrity and ethics railroad in the nation. in our workplaces. We have a new Ethics Manual available to all Metra employees. We now have a training program in place Making Smart Investments in Our Future to provide guidance to employees on issues such as conflicts of Last year, for the first time in the agency’s history, Metra unveiled interest and the Freedom of Information Act and are proactively a $2.4 billion plan to modernize its rail fleet, the first long-range promoting the role of the state’s Office of the Inspector General to rolling stock plan in Metra history. To do that, Metra increased fares our employees and the public. to address current and future operations, equipment and other critical infrastructure needs like the federally mandated Positive We also posted a variety of new information on the agency’s Train Control system rather than respond in a fiscally irresponsible website to enhance transparency and accountability.
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