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System Map for Customers with Disabilities

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System Map for Customers with Disabilities ACCESS FOR GENERAL CUSTOMERS WITH INFORMATION DISABILITIES May/2018 All Metra diesel trains have at least one www.metrarail.com fully accessible rail car. These cars are Passenger Services equipped with a wheelchair lift, an accessible 312-322-6777 seating area and scrolling LED signs that Weekdays 8 a.m. to 5 p.m. ALL convey information for deaf/hard of hearing Elevator Status Hotline passengers. On Metra’s Electric District, all 312-322-6925 rail cars are accessible. REGIONAL TRANSPORTATION AUTHORITY ABOARD • RTA Headquarters: 175 W. Jackson Blvd, • Of Metra’s 240 plus stations, nearly 80% are fully or partially accessible. This represents 96% Suite 1650, Chicago, IL 60014 of all Metra’s system wide boardings. 312-913-3200 • At all downtown terminals, there is audible • RTA Travel Information Center: 836-7000 departure and track location information to Daily 6 a.m. to 7 p.m. (Any local area code) assist blind and visually impaired passengers. There is automatic audible stop calling on all • RTA Customer Service- Reduced Fare and trains and audible train arrival announcements at Ride Free Programs: 312-913-3110 all outlying stations. • Mobility Services Helpline - (ADA • Customers with mobility devices and service animals are welcome on all Metra lines. Paratransit Certification Program and Travel Training Program): 312-663-4357 Metra station staff and on-board personnel are trained to provide helpful, courteous service to CTA customers with disabilities. To access CTA schedules, maps, get Ventra information, read about CTA news, make STATION DESIGNATIONS comments and even order gifts, visit SYSTEM MAP Accessible stations meet all standards related to full transitchicago.com. accessibility. This includes ramps, elevators, signage, restrooms and tactile edge on platforms. CTA Customer Service: 1-888-YOUR-CTA FOR (1-888-968-7282) weekdays 7 a.m. to 7 p.m. Partially Accessible Stations meet most TTY 1-888-CTA-TTY1 (1-888-282-8891) or accessibility standards. Customers with mobility [email protected] CUSTOMERS WITH devices will be able to access platforms and board their trains at these stations. PACE DISABILITIES Non-Accessible Stations are usually elevated and Most Pace bus routes connect with Metra and only have stairs to reach the platforms. They are not CTA service. For schedules and fares, visit modified with elevators or ramps. PaceBus.com or call 847-364-PACE (7223). U P- Elburn W MD La Fox (Elgin) National St. -W BNSF Aurora Big Timber KANE Geneva Elgin Route 59 West Chicago DuPAGE COOK Bartlett Naperville Winfield Hanover Park Wheaton Schaumburg College Ave. Lisle Glen Ellyn Roselle Belmont Medinah Lombard Main St. (Downers Grove) Itasca Fairview Ave. (Downers Grove) N Westmont Villa Park Wood Dale Clarendon Hills West Hinsdale Hinsdale Elmhurst Bensenville Highlands NCS COOK Western Springs Berkeley Stone Ave. Mannheim Bellwood La Grange Rd. Franklin Congress Park Melrose Park Park Brookfield Hollywood Maywood River Grove Riverside River Elmwood Harlem Ave. Forest Park Mont Clare Berwyn Oak LaVergne Mars Park Aurora to (UnionStation) Chicago BNSF Elburn to (OTC) Chicago UP-W Timber Elgin/Big to (UnionStation) Chicago MD-W Galewood Grand/ Cicero Hanson Park Cicero BNSFRailway Union Pacific West Line West Union Pacific Non Accessible Station Non Accessible Station Accessible Partially Station Accessible Milwaukee District West Line West District Milwaukee Kedzie Western Western SECTOR WEST Halsted DOWNTOWN CH IC AGO.
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