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JR East Group Sustainability Report 2018 JR East Group Sustainability Report 2018 FTSE International Ltd. allows the use of the FTSE4Good mark for JR East Group Sustainability Report 2018 companies that satisfy certain standards. JR East Group Sustainability Report 2018 Published in September 2018 (Last published in September 2017 / Next publication planned for September 2019) East Japan Railway Company Committee on Ecology 2-2 Yoyogi 2-chome, Shibuya-ku, Tokyo 151-8578, Japan E-mail: [email protected] http://www.jreast.co.jp/e/environment/ Aiming for a Sustainable Society JR East Group Philosophy We will earn the trust of our customers as a whole group by aiming for ultimate safety levels as our top JR East Group offers railway services as one of the essential infrastructures for society and communities, and priority. We will strengthen our network capabilities focusing on technologies and information, and we are is involved in the many aspects of the daily lives of customers. As a company with a mission to offer services committed to helping our customers and people in communities to realize affluent lives. in the public interest, JR East Group aims to develop the eastern part of Japan through our business activities by maintaining the safety of railways and offering stable transport services. One of our social missions defined in our Group Philosophy is to “aim to grow continuously while meeting our social responsibilities as a Trusted Life-Style Service Creating Group.” Based on our JR East Group Basic Principles Management Vision V—Ever Onward, JR East Group wishes to satisfy the trust that all our stakeholders place in us as a corporate group. Pursuing safety ：By pursuing ultimate safety levels, we will offer a peace of mind to our customers. We will achieve these goals by fulfilling our Eternal Mission as expected by our customers and people in Customer-oriented ：We will offer quality services to rise to the expectations of our customers. communities, pursuing the Group’s Unlimited Potential, and striving to realize our Group Philosophy on a daily basis. Close to regional society ： By utilizing our network capabilities, we will contribute to the development of regional society. Autonomous and self-standing：With a broad perspective and willingness to confront challenges, we will think and act on our own initiative. JR East Group’s development ：By fulfilling our social responsibility, we will aim to achieve sustainable growth by JR East Group. Communication Slogan Development of TICKET TO TOMORROW regional society Sustainable Development of JR East Group Corporate Profile ■ Compliant Standard Corporate name East Japan Railway Company GRI Sustainability Reporting Standards 2016(GRI Standards). Address 2-2, Yoyogi 2-chome, Shibuya-ku, Tokyo, Japan ■ References Established April 1, 1987 Environmental Reporting Guidelines 2012 Capital 200 billion yen [Japan Ministry of the Environment] Environmental Accounting Guidelines 2005 Number of employees 54,884 (as of April 1, 2018) [Japan Ministry of the Environment] Editorial Policy ■ Reporting period This report basically covers our activities from April The Sustainability Report 2018 sets forth various Regions/ 1, 2017 to March 31, 2018, although some events Shareholders initiatives being taken in the JR East Japan Group. It presented here happened earlier or in the period communities is published for the purpose of providing an accurate and investors between the end of March 2018 and the publication of and simple description of these initiatives as well as this report in October 2018. promoting communication with our diverse stakeholders. While our desire remains to offer as much information as possible related to safety, society, and environment, the ■ Boundary of reporting report itself focuses in particular on areas where there East Japan Railway Company have been notable changes. For more information on the JR East Group (consolidated subsidiaries (69 companies)) overall activities of the JR East Group, please go to our Customers Economic report: JR East, consolidated subsidiaries, equity website Employees method affiliates (5 companies) Environment report: JR East, consolidated subsidiaries This report has been written in accordance with Social report: JR East, consolidated subsidiaries the coreoption of GRI Sustainability Reporting Subsidiaries are listed on p.104. Standards 2016(GRI Standards). Furthermore, this report serves as a safety report required to be publicly announced by the Railway ■ Figures in this report Business Act. Totals may not match the sum of individual figures due to rounding. 2 JR East Group Sustainability Report 2018 JR East Group Sustainability Report 2018 3 Top message Challenges for the new era JR East Group Management Vision Ever since its establishment, JR East Group has that safety is a top management priority. Through “Move Up” 2027 been striving to rehabilitate and revitalize its railway the concerted efforts of the whole JR East Group, In July 2018, in consideration of changes in management environment up to the year 2027, to challenge new services. As a result, the number of railway accidents we will take further practical measures to achieve growth strategies as JR East Group, we formulated the JR East Group Management Vision“Move Up” 2027. has halved and the railway network including ultimate safety levels. Additionally, to respond to Shinkansen lines has expanded. Additionally, our environmental changes we will continue to list and enhancement of service quality, etc. has resulted in evaluate the potential risk involved in our operations an increase in transportation volume and productivity and take appropriate measures and take appropriate and an improvement in the financial standing of the measures to reduce them. By communicating closely Basic Policies of“Move Up” 2027 company. Moreover, we have continued to expand with the employees who are at the forefront of our businesses to include lifestyle, IT & Suica services. our operations and taking concrete measures in JR This expansion has been made possible by the East Group, we will thoroughly comply with all the ■Stories to create values: From the provision of services with railway infrastructure as our basis to the support from our customers, people in communities necessary laws and regulations. introduction of new values to society, focusing on the affluence of everyone in their daily lives. and all the people related to JR East Group, and we With the above in mind, to solve various social 30 years since the now feel that we have acquired solid capabilities. issues JR East will ceaselessly continue its service company’s establishment 10 years from now We will continue to focus on safety as our top quality reforms by preventing delays and easing management priority while pursuing ultimate congestion in train operations. Moreover, we Base Railway infrastructure, Base point point Affluent lives for all people safety levels. Through these efforts, we will further will also promote child-rearing support and the technologies and knowledge deepen the trust that our customers and people in provision of universal customer services to all of Creating new services by introducing technologies and communities have in us, which is the foundation of JR our customers, foster global railway-related human Upgrading of services through Shifting East Group’s businesses. resources, and support cultural activities. JR East knowledge from outside the company, by utilizing a multilayered the evolution of railways “real”network and stations as hubs for interaction has also set targets for its core railway business. By FY2031 we aim to reduce energy consumption The creation of values and Rehabilitation and Offering new values to society by staying ahead of services focused more on people by 25% and CO2 emissions by 40% from FY2014 revitalization of railways changes in the business environment levels. To meet these goals, we will utilize a variety Due to the drastic changes in our business of energy sources by introducing new technologies ①Drastic changes and diversification in social structures due to the decreasing birth ③Changes in our living environment due to technological innovations environment such as the declining population and that promote energy saving and energy creation, rate and population and aging of the population such as AI and IoT ②Changes and diversification in values related to what it means to work and be ④Acceptance of new values through globalization of economy and the practical application of autonomous driving, we prevent global warming and utilize hydrogen fuels. affluent society can no longer continue to address these changes without adapting to new ways of thinking and Treating changes as opportunities actions. Under the JR East Group Management Vision“Move Up” 2027, to stay ahead of these Overview of“Move Up” 2027 changes we will boldly implement new growth As JR East Group will fully practice ESG strategies by shifting from services focused on management to achieve a sustainable society, ■With people (“everyone”) as our base point, and with“Safety,” “People's daily lives,” and“Happiness of railways to the creation of values and services we changed the name of this report from the CSR our employees and their families” as keywords, we will continue to create values of“Trust” and focused more on people, and redirecting the Group Report to the Sustainability Report. “Affluence” in cities, regional areas, and around the world. to create new values. Under the JR East Group Management Vision“Move Major efforts for the realization
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