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For å få bedre fram hva innovasjoner kan omfatte, har vi nedenfor beskrevet fem ulike typer av innovasjonsprosjekter i utvalgte bedrifter. De omtalte bedriftene gjennomfører flere typer innovasjoner samtidig, men her har vi konsentrert oss om én type innovasjon i hver bedrift.

Produktinnovasjon – eksemplet Hillestad AS

Hillestad i har smykkeproduksjon som sin viktigste aktivitet. Bedriften har 20 ansatte (hvorav flere på deltid) og 10 mill. i omsetning i 1997.

Hillestad har omtrent 400 produktmodeller, og hver modell har en gjennomsnittlig levetid på ca. 8 år. For å holde produkttallet oppe må bedriften derfor fornye en åttendedel av produkt- spekteret hvert år, det vil si 50 nye modeller i året. Nye produkter hvert år er også nødvendig for å holde oppe interessen for produktene hos kundene (distributører og forretninger).

Produktutviklingen foregår ved at Hillestad har fire selvstendige designere som arbeider for bedriften. Noen av disse har arbeidet lenge for bedriften, men designere skiftes også ut et- tersom motene skifter og andre designere dermed blir mer aktuelle. Designerne kommer med forslag til nye produkter, som så diskuteres i ledelsen for bedriften, det vil si i familien Hillestad. Det foregår da en hårdhendt utsiling av uaktuelle ideer. Produkter velges ut etter om de passer til bedriftens portefølje – om de kan kjennes igjen som ’Hillestad-design’ – og etter antatt markedspotensial. Ledelsens markedskompetanse, etter uttallige år som selgere, så vel som formsans er dermed viktige kriterier for utvelging av nye produkter

Prosessinnovasjon – eksemplet Foss Fabrikker AS

Foss Fabrikker på er landets største produsent av baderomsinnredninger. Bedriften har 35 ansatte og 75 mill. i omsetning i 1997.

Som i visse andre deler av trevareindustrien (vinduer, dører og trapper), er det lite produkt- utvikling på baderomsinnredninger, utover mindre endringer i design. Muligheten for å være konkurransedyktig ligger hovedsakelig på andre felter, som kostnadseffektiv produksjon og riktig markedsføring. ,QQRYDVMRQVVWUDWHJLHUIRU$XVW$JGHU,QQVSLOOWLO6WUDWHJLVN1 ULQJVSODQ 

Foss Fabrikker har over lang tid arbeidet med å innføre (sin versjon av) det japanske Kan- ban-systemet i bedriften for å redusere driftskostnader. I forlengelsen av dette introduseres også et databasert material- og produksjonsstyringssystem.

Kan-ban omfatter blant annet: a) Større grad av ordrestyring av produksjonen og raskere gjennomløpstid av varene i produksjonen. b) Større ansvar hos leverandørene for at bestil- linger leveres til rett tid og til rett kvalitet. Sammen med punkt a har dette gitt en kraftig re- duksjon av behovet for lagerplass i bedriften. c) Produksjonskort som følger hver komponent og produkt, for kvalitetskontroll og rask feilretting.

Ideen til innføring av Kan-ban-systemet fikk leder og eier av bedriften fra et hefte utgitt av et forskningsinstitutt, der dette systemet ble beskrevet. Leder og produksjonssjef har deretter på eget initiativ vært i Japan for å studere systemet, og har blant annet besøkt Toyota. Be- driften har imidlertid også benyttet en konsulent fra Teknologisk Institutt (som nå arbeider som frittstående konsulent) ved innføring av Kan-ban-systemet og material- og pro- duksjonsstyring i bedriften.

Markedsinnovasjon – eksemplet Hødnebø & Sønn

Hødnebø & Sønn i Risør produserer eksklusive stoppemøbler til boliginnredning. Bedriften eies og ledes av 3. generasjon bedriftsledere. Bedriften har 35 ansatte og 40 mill. i omset- ning i 1997.

Aktiviteten ved Hødnebø får fram at innovativ virksomhet ofte er en svært sammensatt pro- sess. Hos denne bedriften omfatter innovasjonene både markedsutvikling (gjennom oppbyg- ging av egen kjede og merkebygging), produktutvikling (for å utvikle ’Hødnebøstilen’), pro- sessutvikling (gjennom effektivisering av produksjonen og ’outsourcing’ av trearbeidet på møblene), samt organisatorisk endringer (gjennom tettere samarbeid med leverandørene). Utgangspunktet er en bevisst gjennomtenking av hva Hødnebø er og skal utvikles til.

Den markedsmessige innovasjonen har foregått gjennom oppbygging av Atlier Hødnebø. Bedriften solgte tidligere gjennom forhandlere. Den erkjente imidlertid at makten framover i større grad ville ligge hos distributørene og særlig de store kjedene. Bedriften møtte denne utfordringen gjennom å bygge sin egen kjede og styre sin egen distribusjon. Den har hittil etablert 12 Atlier Hødnebø butikker i store norske befolkningskonsentrasjoner, to som be- driften eier selv og 10 med franchiseavtaler. Butikkene selger møbler fra Hødnebø, så vel som andre produkter.

I bedriftens markedskonsept inngår også merkebygging som en viktig del, ut fra erkjennel- sen av at Hødnebø-navnet er en viktig ressurs for bedriften. I dette arbeidet inngår Hødne- bø-skolen for de som arbeider i butikkene. Her læres blant annet om bedriftens historie og tradisjoner, for å oppnå følelse og bevissthet om hva Hødnebø er.

Organisatorisk innovasjon – eksemplet Emil Bosvig AS

Emil Bosvig i Risør produserer glassveggsystemer, kontormøbler og spesialinnredninger i tre. Bedriften har 65 ansatte og snaut 100 mill. i omsetning i 1997.

På 1980-tallet var Emil Bosvig den største produsenten av båtinnredninger i Skandinavia med 75 ansatte. Etter krisen i fritidsbåtbransjen på slutten av 1980-tallet har bedriften utviklet  67(3$UEHLGVQRWDW$ helt nye produkter og markeder, og de har utviklet en annen måte å organisere produksjo- nen på i forhold til sine største norske konkurrenter.

Produksjonen av kontormøbler foregår ved at Bosvig utvikler, markedsfører og selger pro- duktet. Det meste av produksjonen foregår imidlertid hos ulike leverandører, som er andre trebearbeidende og mekaniske bedrifter på Østlandet. Sammen med seks samarbeidspart- nere har Bosvig til sammen 450 ansatte og 350 mill. i omsetning – og denne gruppen er den største på produksjon av kontorinnredninger i Norge.

Nettverket er skapt og vedlikehold av Bosvig. Initiativet til nettverket skyldes at Bosvig ikke hadde stor nok produksjonskapasitet internt til å konkurrere om større anbud, samt et behov for å hente inn annen type kompetanse enn det bedriften besitter selv. Nettverket er løst, blant annet setter Bosvig ut leveranser på anbud som også inkluderer andre bedrifter enn de faste samarbeidspartnerne.

Bosvig leverer kundetilpassede produkter til større nybygg (som Regjeringskvartalet) eller ombygginger (som 200 filialer til Sparebanken Nor). Møblene kommer direkte fra bedriftene i nettverket til byggeplassen for montasje, som stiller store krav til Bosvig når det gjelder sty- ring av logistikken. Gjennom arbeidet med båtinnredninger har Bosvig også bygd opp en kunnskap og ’kultur’ på å hanskes med små serier og kundetilpasning av produktene. Kon- kurrentenes konsept er i større grad standardprodukter og stor intern produksjons-kapasitet. Gjennom sitt nye konsept for organisering av produksjonen har Bosvig oppnådd en betydelig inntjening de siste årene.

Nyetablering – eksemplet Protech Consulting AS

Nyetablering av bedrifter er ikke nødvendigvis en innovativ aktivitet. Det betinger at de nye bedriftene ikke kun etteraper andre, eksisterende bedrifter, men at de kommer inn med nye produkter eller produksjonsmåter. Protech Consulting i er eksempel på en innovativ nyetablering, siden dette er den eneste bedriften av sitt slag i Aust-. Protech er et kon- sulentselskap for nettverksteknologi. Virksomheten består dels i å skreddersy dataløsninger for kunder, basert på Lotus Notes og Microsoft plattform, og dels i å standardisere noen slike skreddersydde løsninger til ’hyllevarer’ for andre bedrifter.

Bedriften ble etablert for tre år siden av to personer fra Arendal, som den gangen begge var 23 år gamle. Etablerne var henholdsvis en nyutdannet bedriftsøkonom og en dataingeniør med ett og ett halvt års erfaring fra arbeidslivet. Spesielt er bedriftsøkonomen en gründerty- pe med klare ambisjoner før og under utdanningen om å etablere sin egen bedrift. Bedriften har vokst siden etableringen og hadde 10 ansatte og 12 mill. i beregnet årlig omsetning på begynnelsen av 1998.

Før etableringen søkte de to gründerne råd hos andre vellykkede og lokale etablerere. Ett råd var å skaffe seg gode og krevende kunder fra starten av, og bedriften har siden søkt med omhu etter nøkkelkunder, som den nå har 17 av i Aust-Agder. Protech utvikler skred- dersydde dataløsninger i samarbeid med nøkkelkundene, og geografisk nærhet til disse er en stor fordel på grunn av det tette samarbeidet. Nøkkelkundene ble valgt blant de mest lønnsomme bedriftene i fylket, som samtidig er IT-intensive. ,QQRYDVMRQVVWUDWHJLHUIRU$XVW$JGHU,QQVSLOOWLO6WUDWHJLVN1 ULQJVSODQ 

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Intervjuene/samtalene med bedriftslederne omhandlet fire hovedtema og -spørsmål:

1) Bakgrunnsinformasjon om kjennetegn ved bedriftene: Det inkluderer spørsmål som: Hvil- ken type bedrifter inngår i undersøkelsen? Hva er bedriftenes produkter og tjenester? Hva er viktig kompetanse for bedriftenes virksomhet? Hvor mange og hvilke type ar- beidskraft sysselsetter bedriftene? Hvem er viktige leverandører, kunder og samarbeids- partnere?

2) Kjennetegn ved bedrifters innovative aktivitet: Viktige spørsmål er: Hvordan foregår ulik innovativ aktivitet i bedriftene? Hva er hovedformålet med den innovative virksomheten? Hvem er viktige samarbeidspartnere for bedriftene? Inngår bedriftene i bestemte innova- sjonssystemer?

3) Utfordringer og flaskehalser ved innovativ virksomhet: Her er det snakk om spørsmål som: Hvilke faktorer (bedriftsinterne og lokale/regionale) virker som begrensinger på be-  -HUYDQ%  3HUVSHNWLYDQDO\VHIRUUHLVHOLYHWL$XVW$JGHU(WXQGHUODJVGRNXPHQW IRUUHYLVMRQHQDYI\ONHWVUHLVHOLYVSODQIRUSHULRGHQ5HLVHOLYVXWYLNOLQJ/DUYLN $6 ,QQRYDVMRQVVWUDWHJLHUIRU$XVW$JGHU,QQVSLOOWLO6WUDWHJLVN1 ULQJVSODQ 

drifters innovative aktivitet? Hva gjør det vanskelig å få i gang og lykkes med innovasjo- ner?

4) Innovasjonstiltak: Dette punktet omhandler spørsmål om: Hvilke type virkemidler har be- driftene (eventuelt) benyttet i forbindelse med innovasjonsprosjekter de siste årene? Hva er bedriftenes erfaringer med disse virkemidlene? Hva anser bedriftene som de viktigste virkemidlene offentlige myndigheter kan sette i verk for å bedre bedrifters innovative ka- pasitet og aktivitet? 8OLNHW\SHUEHGULIWHU²PHGXOLNH LQQRYDVMRQVXWIRUGULQJHU (WXWJDQJVSXQNWIRUDUEHLGHWPHGGHWWHQRWDWHWHUDWIRUVNMHOOLJHW\SHUEHGULIWHU P¡WHUVY UWXOLNHXWIRUGULQJHUIRUVLQLQQRYDWLYHDNWLYLWHW'HWWHEOHWLOIXOOHEH NUHIWHWJMHQQRPVDPWDOHQHPHGEHGULIWVOHGHUHLI\ONHW(WWIHOOHVWUHNNHUDWEH GULIWHQHJMHQQRPI¡UHULQQRYDVMRQHURJDWLQQRYDVMRQHUHUHQYLNWLJGHODYEHGULI WHQHVVWUDWHJL'HWHULPLGOHUWLGVWRUIRUVNMHOOSnKYDVODJVLQQRYDVMRQHUVRP LYHUNVHWWHVKYHP LEHGULIWHQRJHNVWHUQW VRPHQJDVMHUHVLLQQRYDVMRQVSURVMHN WHUKYRUVWRULQQVDWVVRPOHJJHVLQQLSURVMHNWHQHKYDVRPHUYLNWLJHXWIRUGULQ JHUIRUnO\NNHVPHGLQQRYDWLYDNWLYLWHWRJVnYLGHUH

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Boks 3: Innovasjoner i en ’moden’ bransje – eksemplet GK

Grimstad Konservesfabrikk A/S (GK) produserer hermetiske og syltede grønnsaker. Bedrif- ten eies av Norgesgruppen, Gartnerhallen og Bama-gruppen. GK har 35 ansatte, i tillegg til en rekke sesongarbeidere, og bedriften hadde 54 mill. i omsetning i 1997.

GK er en produksjonsbedrift, underlagt strategien til konsernledelsen i Tønsberg. På pro- duktsiden har bedriften noen mindre innovasjonsprosjekter på gang – og noen av disse er initiert av markedsavdelingen i konsernet. Prosjektene omfatter blant annet utvikling av fer- menterte agurker for en kunde og ny emballasje. I slike prosjekter kjøper GK gjerne spesiali- sert kompetanse fra FoU-miljøer, som Matforsk på Ås og Norconserv i Stavanger.

Også på prosessinnovasjoner har GK et nødvendig samarbeid med en FoU-institusjon, i dette tilfellet Østfoldforskning. Prosjektene omfatter renere produksjon og økologisk ledelse, nærmere bestemt å få mer ut av råvarene, benytte mindre vann og strøm, samt få mindre ,QQRYDVMRQVVWUDWHJLHUIRU$XVW$JGHU,QQVSLOOWLO6WUDWHJLVN1 ULQJVSODQ  avfall. Prosjektene har ledet fram til hyppige analyser som foretas av GK selv og nye prose- dyrer i produksjonen. Østfoldforskning har tatt initiativet til disse prosjektene, initiert av til- gjengelige nasjonale forskningsmidler. Motivasjonen fra bedriftens side for prosjektene ligger også i behovet for stadig å redusere kostnader på grunn av økt konkurranse fra utenlandske produsenter.

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Colt Industrier i framstiller bearbeide produkter i aluminium. Bedriften eies av det finske Retting-konsernet, men er ganske selvstyrt når det gjelder innovativ aktivitet. Be- driften har ca. 50 ansatte og snaut 40 mill. i omsetning i 1997.

Colt industrier ble fisjonert ut fra tidligere Golar Metall i 1985. Hovedproduktet var vinduer til fritidsbåtindustrien, med 100 ansatte i bedriften da dette markedet var på topp i 1988. Etter nedgangen i båtbransjen i 1989 måtte bedriften utvikle nye produkter for å unngå nedleggel- se. Bedriften satset i første omgang på utvikling av vinduer med aluminiums-rammer for nye markeder, det vil si for yrkesbåter, tog og bygninger. Produksjon av togvinduer førte til at bedriften fikk kontakt med NSB. Det har senere medført utvikling og produksjon av både le- kerom og røykerom for tog.

Andre nye produkter har oppstått mer tilfeldig. Colt overtok rettigheter til produksjon av fly- trapper for rullestoler fra en lokal oppfinner og brukte 3 mill. for å kommersialisere dette pro-  67(3$UEHLGVQRWDW$ duktet. Denne kontakten med ’flyplassmarkedet’ førte til utvikling av bagasjetraller for fly- plasser som ytterligere ett nytt produkt. Utviklingen har skjedd som en OFU-kontrakt (Offent- lig Forskning og Utvikling) til Gardermoen. Bedriften kom i kontakt med Gardermoen via Hydro Aluminium, som er bedriftens viktigste leverandør av aluminiumsprofiler. Hydro kjente da til at Colt allerede var inne på leveranser til flyplasser, så også i dette tilfellet har et utvik- lingsprosjekt indirekte gitt opphav til en ny produktinnovasjon. ,QWHUQNRPSHWDQVHRJKROGQLQJHUHUDYJM¡UHQGHYHG LQQRYDWLYDNWLYLWHW 6RPYLVWLHNVHPSOHWPHG&ROW,QGXVWULHUHUGHQLQWHUQHNRPSHWDQVHQLEHGULI WHQHJMHUQHGHQYLNWLJVWHUHVVXUVHQYHGLQQRYDWLYDNWLYLWHW,WLOOHJJWLONRPSH WDQVHYLOKROGQLQJHUWLOLQQRYDVMRQHU²VSHVLHOWIUDOHGHOVHQVVLGHPHQRJVnIUD DQGUHDQVDWWH²Y UHDYJM¡UHQGHIRUYHOO\NNHGHLQQRYDVMRQVSURVMHNWHU

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Søvkroken AS ved Arendal har egen produksjon og salg av sluker og annet fiskeutstyr, sam- tidig som de forhandler fiskeutstyr produsert av andre. Bedriften har 75 ansatte og 70 mill. i omsetning i 1997.

Bedriften gjennomfører mindre endringer i produktene hvert år, som for det meste består i å endre farger og pakninger. Bedriften har imidlertid lite generisk produktutvikling. Det avspei- ler dels begrensede muligheter for å komme med de store nyskapingene innen bedriftens marked, men også at den har manglet interne ressurser til produktutvikling. Bedriften har nylig ansatt en produktutvikler på prøve for å skru opp takten i utviklingen. Det anses av be- driften som nødvendig for å overleve på lengre sikt.

Sølvkroken er en håndverkspreget bedrift med mye manuell produksjon. Bedriften har gjen- nomført mindre metodeendringer opp gjennom årene for å få bedre vareflyt. Den har også gått over fra manuell til automatisk støping av bly. Bedriften har imidlertid en del ugjort når det gjelder økt automatisering og robotisering av produksjonen. Dette arbeidet har også vært hemmet av mangel på intern kompetanse. Det må imidlertid tilføyes at det generelt er man-  67(3$UEHLGVQRWDW$ gel på relevant kompetanse i Norge på aktuelle felter for bedriften, på grunn av at det meste av denne typen arbeidskrevende produksjon er flyttet ut av landet.

Bedriften har vært med i TOPP-prosjektet til Norges forskningsråd, og ble gjennom dette ’presset’ til en del effektivisering av produksjonen. Bedriften mener imidlertid at den ikke fikk så mye nytte av dette prosjektet som den kunne fått på grunn av mangel på kompetanse i produksjonen, det vil si for liten ’mottakerkompetanse’ i forhold til rådene fra utenforstående konsulenter. Også på dette feltet har bedriften søkt å øke egen kompetanse den siste tiden gjennom ansettelse av ny produksjonssjef.

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Boks 6: Økte krav og muligheter for underleverandører – eksemplet Stansefabrikken AS

Stansefabrikken i er en ren underleverandør av tynnplateprodukter. Bedriften har 90 ansatte og 56 mill. i omsetning i 1997.

Stansefabrikken har ikke egne produkter, og derfor heller ikke egen produktutvikling. Bedrif- ten opplever imidlertid at den i økende grad trekkes med i utviklingsfasen hos kundene for å påse at produktet de skal levere kan produseres effektivt. Bedriften lager prototyper og vur- derer produkter og tegninger for å gi råd om hvordan ting kan produseres rimeligere.  67(3$UEHLGVQRWDW$

Den største kunden for Stansefabrikken er Bang Olufsen, som står for 40% av bedriftens omsetning. Bang Olufsen har stilt harde krav til kvalitet og effektivitet, som har vært viktig for å utvikle bedriften. Det er etterhvert ansvaret til Stansefabrikken at den får levert kompo- nenter til Bang Olufsen til rett tid. Det foregår gjennom at bedriften er direkte oppkoblet til datasystemet til Bang Olufsen. De kan på den måten undersøke Bang Olufsens produk- sjonsplaner og behovet for deler fra Stansefabrikken. Bedriften legger så igjen beskjed om at de har sett produksjonsplanene og startet opp produksjon av leveransene.

Prosessinnovasjoner ved Stansefabrikken kommer ofte indirekte som krav fra kundene. I leveringsavtaler har bedriften krav om en bestemt effektivitetsøkning per år. Økte kostnader til innkjøp av råvarer må også gjerne tas inn igjen via økt effektivitet ved Stansefabrikken. Prosessinnovasjonene omfatter bedre produksjonsflyt, redusert omløpstid og investering i maskiner, som mer datastyrte stanseverktøy.

En annen utviklingstendens er mindre og hyppigere bestillinger. Stansefabrikken må imidler- tid fortsatt ha en viss seriestørrelse for å få effektiv produksjon. Bedriften lagrer dermed pro- dukter som så sendes kundene i mindre porsjoner. Dette medfører at kundene får redusert sitt lagerbehov, men deler av lageret flyttes til Stansefabrikken.

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Boks 7: Produktutvikling ved Maritime Pusnes AS

Maritime Pusnes på Tromøya har av mekaniske deler til skip og offshore som sin hovedaktivitet. Bedriften eies av Aker Maritime AS. Bedriften har omtrent 100 ansatte, der over halvparten er ingeniører og sivilingeniører. Det meste av selve produksjonen utfø- res ved datterbedriften Pusnes Produksjon med 180 ansatte.

Hovedproduktene til Pusnes er a) vinsjer for skip, b) offshore forankring av nedsenkbare rig- ger, samt c) offshore lastesystemer for olje. Vinsjene er hyllevare, men det skjer også en videreutvikling gjennom blant annet nye driftsformer og reduksjon av størrelsen. For de to andre hovedproduktene er det mer skreddersøm, der produktene tilpasses kundenes behov og ønsker i hvert tilfelle.

Den viktigste impulsen for produktinnovasjoner er kontakt med kunder. Produktutviklerne ved bedriften må derfor ha noe salgsarbeid for å få innspill til nye produkter fra kunder. Kun- der kommer imidlertid ikke med ideer til nye produkter, men de har behov og ønsker som Pusnes søker å løse gjennom tilpassing av eksisterende produkter eller utvikling av nye løs- ninger. Ideene til løsninger baseres på den interne kompetansen og de produktene som Pusnes allerede har. Løsningene er således ofte nye konsepter av eksisterende produkter, men noen ganger må det også lages helt nye komponenter og produkter. Offshore lastesy- stemer var et helt nytt produkt fra slutten av 1970-tallet, som konkurrenter nå kopierer.

Pusnes presses imidlertid også av konkurrenter til å innovere. Bedriften har for eksempel brukt flere år på å utvikle en revolusjonerende jekkevinsj. Her så Pusnes at kunder begynte å velge mindre og enklere vinsjer enn de som tilhørte deres egen portefølje. For ikke å miste kunder utviklet bedriften en ny vinsjmodell selv.

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Boks 8: Eksempler på organisering av tilbakemelding fra markedet ved produktutvik- ling

Ved Hødnebø reiser de to lederne og eierne på messer for å følge med i internasjonale tren- der innen sin nisje for klassiske møbler.

Ved Sølvkroken er det salgs- og markedsavdelingen som styrer produktutviklingen ut fra si- ne behov for nye produkter. Ideene til nye produkter kommer også først og fremst fra marke- det, og fra egne selgere. Sølvkroken har årlige sammenkomster med kunder – det vil si bu- tikkansatte, men det kan også være journalister – om hva som bør utvikles. Noen ideer  67(3$UEHLGVQRWDW$ kommer også fra oppfinnere og fiskere, men dette er ofte ideer som ikke lar seg kommersia- lisere.

Setesdalsylv i Valle har etablert et salgsselskap sammen med fire andre produsenter av ’ga- ve- og turistartikler’. Dette selskapet har ansatt tre selgere som gir nyttig informasjon ved produktutvikling.

Ugland Industrier AS er i ferd med å legge om fra en produksjonsrelatert til en markedsrela- tert strategi. Det betyr å foreta en vertikal integrasjon mot markedet. Det skjer blant annet gjennom oppkjøp av aksjer i Lillesandhus og en husprodusent i . Bedriften kjøper da først og fremst markedskunnskap, inkludert kontakter og relasjoner, som det er dyrt å bygge opp internt.

Ved Foss Fabrikker er det en gruppe med teknisk sjef, daglig leder og markedsansvarlig som arbeider med produktutvikling, men bedriftens selgere blir også trekt inn og rådspurt i denne prosessen.

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Fram til 1987-88 var dette en ’tradisjonell’ trevarefabrikk med produksjon av det meste innen trevarer, som kjøkken, vinduer, dører og trapper. Bedriften har altså siden den gang spesia- lisert seg på ytterdører. Denne utviklingen har sammenheng med at bedriften siden 1985 har samarbeidet nært med to andre, og omtrent jevnstore, bedrifter (Hansen og Justnæs og Grindland Trevarefabrikk i ) innen Skippergruppen. De to andre bedriftene har spesialisert seg på vinduer.

De tre bedriftene samarbeider nært om markedsføring og innkjøp. Bedriftene markedsfører seg under ett felles navn og med felles brosjyrer. En tredjedel av produksjonen ved Vatne- strøm Trevare selges også via de to andre bedriftene, som én pakke med dører og vinduer til kunder. Når det gjelder innkjøp har bedriftene felles innkjøpsavtaler med de tre største leverandørene.

De tre bedriftene har lite samarbeid om innovasjoner, men samarbeidet og spesialiseringen på dører har indirekte gitt bedre muligheter for innovasjoner ved Vatnestrøm Trevarefabrikk. Spesialiseringen gjør det mulig å få til mer industrialisering og effektivisering av produksjo- nen. Bedriften har også gjennomført viktige prosessendringer den siste tiden, som ny layout i produksjonshallen for å forbedre produksjonsflyten og minske transportveien av komponen- ter, nytt sprøyterom for lakkering og økt bruk av data.

Omtrent halvparten av salget i bedriften stammer fra 3-4 standardtyper av dører, mens den andre halvparten er spesialbestillinger til rehabilitering eller dører som er arkitekttegnet. Be- driftslederen plukker opp ideer i arkitekttegnete dører til sine egne standarddører, noe som også viser betydningen av kunde- og markedskontakt for produktutvikling.

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Tabell 2: Eksempler på eksternt samarbeid ved produkt- og prosessinnovasjoner med andre enn kunder og leverandører

Bedrift 6$0$5%(,'63$571(52*7<3(,1129$6-21 Hødnebø & Sønn Innleid designer og produktutvikler (produkt), konsulent (prosess) Emil Bosvig Designbyrå (produkt) Colt Industrier Sentek (Senter for teknologi ved Agderforskning) via RUSH- programmet til Norges forskningsråd (prosess) Hillestad Designere (produkt), tilsvarende bedrift på Østlandet (prosess) Maritime Pusnes SINTEF, Marintek (produkt) Sølvkroken Castingforbundet, oppfinnere (produkt), konsulenter, prosjekt via Norges forskningsråd og NHO (prosess) Protech Consulting Andre lokale datakonsulenter (produkt) Ugland Industrier Arkitekter (produkt) Grimstad Konserversf. Matforsk, Norconserv (produkt), Østfoldforskning (prosess) Foss Fabrikker Innleid designer (produkt), konsulent (prosess) Vatnestrøm Trevarefabr Norsk Dør- og Vinduskontroll (produkt) Vannkilden Iveland Innleid konsulent (produkt) Setesdalsylv Designer (produkt) Plast Tilsvarende tysk bedrift (produkt) Diana Sylvsmie Andre lokale sølvsmeder (prosess)

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Boks 10: Sju utfordringer ved innovativ aktivitet i bedrifter

1. Fokuser på innovativ aktivitet som en viktig del av bedriftens samlede strategi og som avgjørende for langsiktig utvikling og overlevelse av bedriften. 2. Bygg opp spesifikk, intern kompetanse i bedriften og rekrutter ressurspersoner til inno- vasjonsvirksomhet. 3. Frigjør tid fra det daglige stresset hos ledere og andre ressurspersoner til innovasjons- prosjekter. 4. Skap forståelse for betydningen av innovasjoner og entusiasme for innovative aktiviteter i hele organisasjonen 5. Skaff dyktige leverandører av produksjonsutstyr og komponenter og involver disse i inn- ovasjonsprosjekter 6. Skaff krevende nøkkelkunder som bidrar til utvikling av bedriften, og/eller organiser tilba- kemelding fra markedet slik at en sikrer seg markedsorientert produktutvikling. 7. Finn andre eksterne samarbeidspartnere (enn leverandører og kunder) ved behov, som kan bidra med spisskompetanse ved innovasjonsprosjekter.

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Boks 11: Illustrasjon på innovativ aktivitet i 2 typer av bedrifter

Nedenfor beskrives kort to bedrifter. Én – Nilsen Boats – som inngår i et lokalt bransjemiljø, der det finnes kompetanse og samarbeidspartnere som benyttes ved produksjon og pro- duktutvikling. Den andre bedriften – Bygland Plast – har ikke noe tilsvarende lokalt næ- ringsmiljø å spille på, og den må derfor finne samarbeidspartnere og kompetanse i andre deler av landet eller utlandet.

Eksempel på bedrift i bransjemiljø – Nilsen Boats AS

Nilsen Boats ble etablert ved Arendal i 1991 etter konkursen ved Nidelv Båtbyggeri. Daglig leder er 3. generasjon båtbygger i Nilsen-familien, og har også med seg en fra 2. generasjon som medeier. Bedriften har 12 – 13 mill. i omsetning og seks ansatte. I tillegg kommer tre personer som støper skrog og overbygg til båtene. Disse arbeider imidlertid i et annet, selv- stendig firma, som leier lokaler hos Nilsen Boats, og som støper på regning for dette båtbyg- geriet. Støperiet planlegger selv sin aktivitet ut fra ordrebøkene til Nilsen Boats, slik at båte- ne er ferdig støpt og klare til innredning 14 dager før leveringstidspunkt.

Bedriften har fire båtmodeller, som alle er utviklet siden etableringen i 1991. Båtene og pro- duksjonsutstyret (støpeformene) er utviklet internt i bedriften, for det meste av 2. generasjon båtbygger, som også var produktutvikler ved Nidelv Båtbyggeri. Det er leid inn noe hjelp lo- kalt til design og formarbeid.

Bedriften har mange typer samarbeid med andre lokale bedrifter. Båtene har vært mar- kedsført og solgt av Nidelv Boats – og under Nidelvs navn. Bedriften har en rekke lokale le- verandører, som utvikler sine komponenter i forbindelse med produktutvikling i Nilsen Boats. Innredningene kjøpes fra Nidelv Nautic, som er det tidligere innredningsverkstedet ved Ni- delv Båtbyggeri og også et ’Nilsen-firma’. Nilsen Boats oppnådde som en av de første båt- byggeriene CE-merking (for å oppfylle EØS-regler) av båter og produksjon. Dette skjedde i samarbeid med et lite, lokalt konsulentselskap.

Eksempel på ’enslig svale’ – Bygland Plast AS

Bygland Plast ble ’reetablert’ i Bygland i 1993 etter at Nordfolier flyttet produksjonen i Expo Plast fra Bygland til Lillestrøm. Bedriften hadde 15 mill. i omsetning og 16 sysselsatte i 1997. Bedriften produserer bæreposer i plast. ,QQRYDVMRQVVWUDWHJLHUIRU$XVW$JGHU,QQVSLOOWLO6WUDWHJLVN1 ULQJVSODQ 

Bygland Plast har ingen viktige samarbeidspartner i Aust-Agder. Bedriften samarbeider først og fremst med leverandører av råvarer, trykkfarger og emballasje, som finnes i andre deler av landet eller utlandet.

Bygland Plast gjennomførte et større prosjekt fra 1995 til 97 med utvikling av bæreposer som er tynnere, men like sterke som de tradisjonelle posene. Dette innebærer blant annet en reduksjon av råvarer (polyetylen) med 40%, som igjen gir behov for mindre lagerplass og lavere transportkostnader.

Produktutviklingen ble gjennomført av daglig leder, som er sivilingeniør, og en av de to tidli- gere etablererne av Expo-plast, som var kjemi-ingeniør. Den viktigste samarbeids-partneren ved utviklingen var råvareleverandøren, som ble benyttet som konsulent for å komme fram til en resept på blandingen av polyetylen for det nye produktet. Bedriften fikk også kontakt via råvareleverandøren med en bedrift i Tyskland som produserer tilsvarende produkter. Denne bedriften ble besøkt, og plastfolie ble også kjøpt herfra i begynnelsen.

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Område Viktige innovasjonsutfordringer Produktutvikling • Formbygging er dyrt og langsomt • Mye imitasjon, lite genuin nyutvikling Produkter • Høye priser i forhold til utenlandske konkurrenter Produksjonsprosess • Gammeldags støpeteknologi med problematisk arbeidsmiljø • Kvalitetssikring, bl.a. i forbindelse med nye EU-regler Markedsarbeid • Lite systematikk på tilbakemelding fra markedet • Små ressurser p.g.a. mange små bedrifter og lite samarbeid Kompetanse • Problemer med rekruttering, særlig til støping • Liten teknologisk kompetanse om bl.a. støpemetoder • Liten administrativ kompetanse hos entreprenører Samarbeid • Liten profesjonalitet i forholdet kunde – leverandør • Lite formelt samarbeid mellom båtbyggerier (mye uformelt)

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Tabell 4: Viktige innovasjonsutfordringer for IT-næringen i Aust-Agder.

Område Viktige innovasjonsutfordringer Produktutvikling Større vekt på markedsorientert produktutvikling Produkter Mange produkter lages i små serier eller skreddersys for enkeltkun- der, uten at produktet blir forsøkt standardisert Marked Generelt for liten markedskompetanse og for lite systematisk arbeid med kundepleie og markedsutvikling i bedrifter. Kompetanse Rekruttering av sivilingeniører og ingeniører og personer med ’rett’ markedskompetanse Samarbeid med eks- Sette av tid og ressurser for systematisk utvikling av samarbeid med terne aktører kunder, andre IT-bedrifter og FoU-institusjoner Kapital Skaffe kapital til de første fasene av en produktutvikling

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Viktige innovasjonsutfordringer Område Produkt-/tjeneste- • Økt kontakt fra utstyrsleverandører til kunder (rederiene) innovasjoner Prosessinnovasjoner • Mangel på innovasjon på driftssiden i mange rederier, og be- hov for økt operasjonell effektivitet • Økt utnyttelse av IT-systemer Markedsinnovasjoner • Hindre utflytting av hovedkontorfunksjoner fra fylket • Økt kostnadspress på operative funksjoner Kompetanse og per- • Mangel på offiserer med erfaring og personell med teknisk sonell erfaring fra skip • Problemer med å rekruttere økonomisk/administrativt personell i ledende stillinger Samarbeid • Øke kontakten mellom næringene og undervisnings- og forsk- ningsmiljøer • Få til nye bedrifter gjennom knoppskyting i bransjen

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Tabell 6: Viktige innovasjonsutfordringer for reiselivsnæringen i Aust-Agder

Område Viktige innovasjonsutfordringer Produktutvikling • Videreutvikling av naturnære aktiviteter og ’landsbygd rekrea- sjon’, samt nye attraksjoner Prosessutvikling • Ta i bruk IT-teknologi på en systematisk måte Markedsutvikling • Utvikle tilbud mot nye målgrupper for å forlenge sesongen • Konsentrert innsats på markedssiden mot Danmark, Tyskland og Nederland Samarbeid • Bedre organisering av reiselivsnæringen på ulike steder for å få til helhetlig stedsutvikling

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L-trapp i Lillesand produserer trapper i tre. Bedriften har 13 ansatte og hadde snaut 10 mill. i omsetning i 1997. Bedriften engasjerer også to selvstendige montører for oppsetting av trapper hos kunder.

Bedriften ser små muligheter for produktinnovasjoner på trapper. Det finnes mange andre, og gjerne mindre, bedrifter som også produserer trapper, og prisen er fast og lav. Det betin- ger at bedriften stadig må forbedre effektiviteten for å være konkurransedyktig.

For å være effektiv, har L-trapp innført en datastyrt produksjon. Så godt som alle trappen tegnes av daglig leder via dataprogram. Dette overføres til produksjonen, der maskin- kjørerne enkelt omformer dette til et maskinprogram. Deretter freses deler ut av CNC- fresemaskin, trapper pakkes og monteres på byggeplassene. Arbeidet med å effektivisere produksjonen omfatter også endringer i arbeidsmetoder og –rutiner.

Datastyring av produksjonen betyr en svært stor investering i maskiner for en liten bedrift, og bedriften oppruster maskinparken stadig. Drivkraften bak innføringen av denne produksjons- metoden i L-trapp er interesse og kunnskap om rasjonalisering hos daglig leder, som samti- dig er eier.

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Boks 1: Sju utfordringer ved innovativ aktivitet i bedrifter i Aust-Agder

8. Fokuser på innovativ aktivitet som en viktig del av bedriftens samlede strategi. 9. Bygg opp spesifikk, intern kompetanse i bedriften. 10. Frigjør tid fra det ’daglige stresset’ til arbeid med innovasjonsprosjekter. 11. Skap forståelse og entusiasme for innovative aktivitetet i hele organisasjonen 12. Involver leverandører av produksjonsutstyr og komponenter i innovasjonsprosjekter 13. Ha markeds- og kundekontakt slik at en sikrer seg markedsorientert produktutvikling. 14. Finn andre eksterne samarbeidspartnere for å bidra med spisskompetanse ved behov.

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Boks 2: Generell lærdom om utforming av innovasjonsstrategier

1. Virkemidler og strategier må tilpasses ulike situasjoner 2. Det regionale nivået (fylker, kommuner) er viktige ved utforming og gjennomføring av innovasjonsstrategier. Det skyldes at regionale forhold som kvaliteten på det lokale ar- beidsmarkedet, omfanget av lokal læring og kompetanseoppbygging samt dominerende holdninger til det å prøve noe nytt er viktig for muligheten til å innovere i et område.  6WRUSHU0RJ$6FRWW  7KHZHDOWKRIUHJLRQV)XWXUHV  67(3$UEHLGVQRWDW$

3. Virkemidler og strategier bør være rettet inn mot produksjons- og innovasjonssystemer heller enn mot enkeltbedrifter. 4. Virkemidler må rettes inn mot bedrifters reelle behov (for mer enn teknologisk hjelp), og støtteapparatet må opptre proaktivt. 5. Virkemidler og strategier må endres i tråd med læring i virkemiddelapparatet.

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1. Økt oppmerksomhet om betydningen av innovasjoner 2. Vri eksisterende virkemidler mot innovasjonsprosjekter 3. Videreutvikling av utdanningssystemet rettet mot næringslivets behov 4. Skape gode bomiljøer for å øke mulighetene for rekruttering av ressurspersoner utenfra 5. Tilrettelegge spesielle ordninger for rekruttering av visse typer arbeidskraft 6. Øke mulighetene for samarbeid med andre aktører i innovasjonsprosjekter 7. Bidra til uformelle fora for samarbeid og kompetanseoppbygging 8. Organisere evaluering og læring fra strategier og virkemidler

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Boks 4: Oppsummering av innovasjonsstrategier og virkemidler for regionale næ- ringsklynger i Aust-Agder

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