Annual Report
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01.01 - 31.12.2012 ANNUAL REPORT GENERAL INFORMATION CONTENTS A. GENERAL INFORMATION • Corporate Profile 3 • Our Vision, Our Mission, Our Values 4 • Ray Sigorta from Past to Present 5 • Main Indicators 6 • Letter of Chairman of The Board of Director 8 • Letter of The General Manager 9 • About Vienna Insurance Group 10 • Review of Ray Sigorta in 2012 12 • Ray Sigorta Research and Development Studies 14 B. BOARD OF DIRECTORS AND SENIOR MANAGEMENT • Board of Directors and Board Management 18 • Statutory and Internal Auditing Department 24 • Organization Chart 25 • Agenda of The Ordinary General Assembly Meeting of Ray Sigorta A.Ş. 26 • Ray Sigorta A.Ş. Dividend Distribution Policy 27 • Corporate Governance Principles Compliance Report 28 • Human Resources Practices 40 • Compliance With The Legislation on Laundering of The Proceeds of Crime and Prevention of Terrorism Financing 41 • Internal Audit 42 C. FINANCIAL INFORMATION AND RISK MANAGEMENT • Risk Management and Internal Control Activities 46 • Risk Management Policies Information on Risk Types 2 and Implemented Risk Management Policies 47 • Statutory Auditors Report 49 D. FINANCIAL STATEMENTS • Balance Sheets 55 • Income Statements 61 • Cash Flow Statements 65 • Owners’ Equity Statements 66 • Explanatory Footnotes Related to Financial Statements 67 • Appendix 1 - Statements of Profit Appropriation 124 CORPORATE PROFILE Leaving 54 years behind in the insurance industry, Ray Regional Headquarters / Branches: 3 Sigorta generated 304,400,258 TL premiums in 2012 and was ranked as the 17th among the companies operating in Istanbul Anatolian Regional Office the elementary branch, with 1.77 market share. Sahrayıcedid Mah. Halk Sokak No: 33 Golden Plaza İş Merkezi F Blok Kat: 1 Kozyatağı 34734 As of end 2012, Ray Sigorta runs its operations with seven Kadıköy / Istanbul Regional Directorates, one Regional Representative, one Phone : (+90) 216 411 16 06 call center and 246 employees. Fax : (+90) 216 411 16 19 Ray Sigorta successfully carried out its vision of being a Istanbul European Side Regional Office value creating company in its field with the 790 agencies, Istanbul Dünya Ticaret Merkezi B-1 Blok Kat:9 65 branch bans, 53 brokers, six leasing companies, 818 No: 319 - 320 Yeşilköy / Istanbul contracted car services in three provinces, and 2,656 Phone : (+90) 212 465 40 45 contracted health institutions it provided services in 2012. Fax : (+90) 212 465 40 75 Ray Sigorta achieved all the targets it set for 2012, and is Central Anatolian Regional Office going to continue applying its productivity and profitability Farabi Sokak No: 40/A 06690 focused strategy in 2013, increasing its success further. Kavaklıdere / Ankara Ray Sigorta will continue working for strengthening its Phone : (+90) 312 428 50 50 brand awareness and customer satisfaction level. Fax : (+90) 312 428 50 49 Facts About Ray Sigorta: Aegean Regional Office Trade Name : Ray Sigorta A.Ş. Halit Ziya Bulvarı No: 72 Taner İşhanı A Blok Trade Register Numberı : 297257-244839 Kat: 2 35210 Izmir Phone : (+90) 232 483 72 46 e-mail : [email protected] Fax : (+90) 232 489 86 05 Investor Relation e-mail : [email protected] Website : www.raysigorta.com.tr Marmara Regional Office Investor Relation Phone : (+90) 212 363 26 86 Lefkoşe Cad. A Blok Kat: 3 No: 34 - 36 Headquarters : Cumhuriyet Mahallesi Nilüfer / Bursa Haydar Aliyev Cad. Phone : (+90) 224 211 28 27 No: 28 Sarıyer /İstanbul Fax : (+90) 224 211 28 37 Correspondence Address : Ray Sigorta A.Ş. Southeastern Anatolian Regional Office Genel Müdürlük Çınarlı Mah.Atatürk Cad. No: 15 İdeal Plaza Cumhuriyet Mahallesi Kat: 7 01120 Seyhan / Adana Haydar Aliyev Caddesi Phone : (+90) 322 457 06 83 No: 28 34457 Fax : (+90) 322 454 77 61 Sarıyer / İstanbul Phone : (+90) 212 363 25 00 Mediterranean Regional Office Fax : (+90) 212 299 48 49 Konyaaltı Cad.Antmarin İş Merkezi No: 24 Kat: 6 07050 Konyaaltı / Antalya Phone : (+90) 242 247 20 25 Fax : (+90) 242 247 39 59 TRNC Branch Bedrettin Demirel Cad. Arabacıoğlu - 7 Apt. No: 123/7 Lefkoşa / KKTC Phone : (+90) 392 227 03 80 Fax : (+90) 392 227 03 83 OUR VISION; OUR VALUES; To be the company that creates value and guides We are… 4 the insurance business. a Family, To rank among the top five companies operating in the non-life insurance industry, by 2015. Honest, Respectful to ethical values, OUR MISSION; Fair, To continuously improve its accumulation of Transparent and Sharing, knowledge owned, its product infrastructure, its reliable service mentality, its strong technology and human resources with an innovative perspective; Strong together, and become the preferred company by its customers, business partners, stakeholders and Creative and Productive, its employees. and, Our Agencies and Brokers are the most valuable business partners of our company and they will receive from us the best service in the insurance We value people. industry. RAY SİGORTA FROM PAST TO PRESENT • Founded in 1958 on the initiatives of the • 81.59 percent shares of the company national transportation companies (Turkish belonged to TBIH Services Group N.V, Airlines - THY, Turkish Maritime 12.67 percent shares to Vienna Insurance Organization, Turkish State Railways, and Group (VIG), and 5.7 percent was public in Turkish Post - PTT) 2011. • Privatized by Doğan Holding in 1992. • Total Premium production by Ray Sigorta in 2012: 304,400,258 • TBIH Financial Services Group, a subsidiary of VIG acquired 74. 26 percent of shares • Market share of Ray Sigorta in 2012: 1,77 for the company in 2007. • Ray Sigorta ranks 17 th among the • Ray Sigorta included the Vienna Insurance insurance companies in 2012. Group in its logo in 2008. • 84.26 percent shares of the company belonged to VIG, 10 percent to Doğan Group, and 5.74 percent was public in 2009. 5 MAIN INDICATORS SHARE HOLDER STRUCTURE SHARE HOLDER NUMBER OF SHARES VALUE OF SHARES SHARE RATIO % TBIH Financial Services Group N.V. 13,304,862,688.00 133,048,626.88 81.59% Vienna Insurance Group Wiener Staedtische Versicherung AG 2,066,352,811.00 20,663,528.11 12.67% Other 935,770,101.00 9,357,701.01 5.74% TOTAL 16,306,985,600.00 163,069,856.00 100.00% Capital Increase Certificate No 2191, issued by the 163,069,856 (one hundred and three million sixty Republic of Turkey Prime Ministry Capital Markets nine thousand eight hundred and fifty six) within the Board on 21.12.2011 certifying that our Company’s upper limit of registered capital, has been published issued capital has been raised by TL 26,000,000 in the Trade Registry Gazette of Turkey No 7973 and (twenty six million) against cash payment from TL dated 30.12.2011 after its registration by Istanbul 137,069, 856 (one hundred and thirty seven million Trade Register Office on 26.12.2011. sixty nine thousand eight hundred and fifty six) to TL FINANCIAL INDICATORS SUMMARY OF FINANCIAL INDICATORS 2012 2011 Total Assets 322,604,991 305,929,724 Paid-In Capital 163,069,856 163,069,856 Shareholder’s Equity 90,198,223 86,461,101 Written Premiums 304,400,258 252,962,810 Earned Premiums - Net 152,216,874 137,096,909 Incurred Damages - Net -100,603,726 -97,147,093 Other Technical Revenue/Expenditure-Net -4,039,179 -1,497,471 Operating Expenses -45,852,033 -41,408,620 Change in Other Technical Provisions -398,840 -951,179 Investment Revenues Transferred to Technical Part 8,324,843 5,772,414 Technical Part Balance 9,647,939 1,864,960 Net Profit/Loss 3,737,122 340,377 (THOUSAND WRITTEN PREMIUMS SHARE % CHANGE % TL) 2011 2012 2011 2012 FIRE 54,808 68,826 25.6% 21.7% 20.6% TCIP 5,270 7,429 41.0% 2.1% 2.4% TRANSPORT 21,965 21,998 0.2% 8.7% 7.2% ACCIDENT 126,263 154,112 22.1% 49.9% 50.6% ENGINEERING 33,681 43,864 30.2% 13.3% 14.4% AGRICULTURE 6,191 3,483 -43.7% 2.4% 1.1% HEALTH 4,785 4,689 -2.0% 1.9% 1.5% TOTAL 252,963 304,400 20.3% 100.0% 100.0% (THOUSAND RETENTION PREMIUM RETENTION RATIO % CHANGE % TL) 2011 2012 2011 2012 FIRE 9,836 9,292 -5.5% 17.9% 13.5% 6 TCIP 0 0 0.0% 0.0% 0.0% TRANSPORT 8,323 8,553 2.8% 37.9% 38.9% ACCIDENT 111,183 139,128 25.1% 88.1% 90.3% ENGINEERING 5,716 7,404 29.5% 17.0% 16.9% AGRICULTURE 0 0 0.0% 0.0% 0.0% HEALTH 816 1,015 24.4% - 21.7% TOTAL 135,874 165,391 21.7% 53.7% 54.3% 7 8 Karl Fink Ray Sigorta Chairman of the Board of Directors Dear Ladies and Gentlemen, The Central and East European region extending profitability have proved to be successful. On top of the from the Baltic Sea to Black Sea is among the world’s increase recorded in premiums, result before tax has most dynamic and growing regions along with Asia also increased remarkably. and South America in population. One of the targets declared by the Vienna Insurance Group, one of the The strategic rearrangement of the product portfolio leading insurance companies of the Central and was continued, and in this context the focus was Eastern Europe region is to harness the potential from mainly placed on the non-vehicle insurance products. the populations increasing insurance requirements New standards have been established in the Turkish in the best possible manner. insurance market with the successful implementation of the accident insurance named “Aura” and a very Turkey is a part of this region and in 2012 the country positive performance has emerged in a very short has indicated a great improvement by meeting the time.