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Sustainability Report - 2017 1 CGD SUSTAINABILITY REPORT - 2017 1 SUSTAINABILITY REPORT - 2017 CGD Reports www.cgd.pt CGD SUSTAINABILITY REPORT - 2017 3 TABLE OF CONTENTS ABOUT THIS REPORT……………………………………………………………………………………….…4 BRAND, MISSION AND VALUES……………………………………………………………………………..6 1. SUSTAINABILITY MANAGEMENT………………………………………………………………………...8 1.1. VALUE CREATION .......................................................................................................................... 8 1.2. DIALOGUE WITH STAKEHOLDERS ............................................................................................... 9 1.3. MATERIAL TOPICS ......................................................................................................................... 9 1.4. RESPONSIBLE SUPPLIER MANAGEMENT ................................................................................ 13 1.5. GOVERNANCE MODEL ................................................................................................................ 14 2. RESPONSIBLE BUSINESS ............................................................................................................ 20 2.1. CODE OF CONDUCT MANAGEMENT MODEL ........................................................................... 23 2.2. QUALITY MANAGEMENT AND ASSESSMENT ........................................................................... 24 2.3. ACCESSIBILITY ............................................................................................................................. 28 2.4. RISK MANAGEMENT..................................................................................................................... 30 2.5. FINANCIAL INCLUSION ................................................................................................................ 33 2.6. SOCIAL AND ENVIRONMENTAL OFFER .................................................................................... 33 2.7. SUPORT TO THE NATIONAL ECONOMY .................................................................................... 35 3. HUMAN CAPITAL ............................................................................................................................. 38 3.1. TALENT ATTRACTION AND MANAGEMENT .............................................................................. 40 3.2. KNOWLEDGE MANAGEMENT ..................................................................................................... 40 3.3. PERFORMANCE MANAGEMENT SYSTEM ................................................................................. 42 3.4. WORK-LIFE BALANCE .................................................................................................................. 43 3.5. OCCUPATIONAL HEALTH ............................................................................................................ 44 3.6. SAFETY AT WORK ........................................................................................................................ 45 3.7. SOCIAL SERVICES ....................................................................................................................... 46 4. ENVIRONMENT ................................................................................................................................ 52 4.1. ECO-EFFICIENCY ......................................................................................................................... 52 4.2. ENVIRONMENTAL AWARENESS ................................................................................................. 60 4.3. ADAPTING TO CLIMATE CHANGE .............................................................................................. 62 5. COMMUNITY ..................................................................................................................................... 65 5.1. HISTORICAL HERITAGE AND CULTURE .................................................................................... 65 5.2. INVESTMENT IN THE COMMUNITY ............................................................................................ 69 5.3. FINANCIAL LITERACY .................................................................................................................. 75 ANNEX I - SUSTAINABILITY INDICATORS ANNEX II - GLOBAL REPORTING INITIATIVE (GRI) INDEX ANNEX III - METHODOLOGICAL NOTES About this Report Caixa Geral de Depósitos, S.A., referred to throughout this document as CGD, S.A. (information referring only to CGD's activity in Portugal) or CGD (information regarding the activity pursued by CGD in Portugal and by the CGD Group entities covered in this report), publishes the Annual Sustainability Report concerning its activity in 2017. The data herein refer to the period from 1 January to 31 December 2017, including information relating to previous years, in order to provide a perspective of the evolution of CGD's performance. The sustainability information reported mainly concerns CGD's operations in Portugal and information is also reported on the sustainability performance of the following CGD Group entities, within this scope: CGD Group Companies: Caixa – Banco de Investimento, S.A.; Caixa Gestão de Activos, S.G.P.S; Economic Interest Grouping: Sogrupo Compras e Serviços Partilhados, ACE and Sogrupo Sistemas de Informação, ACE; and Affiliate Banks – Banco Interatlântico, S.A. and Banco Comercial do Atlântico, S.A., both from Cabo Verde; Banco Caixa Geral Brasil, S.A.; Timor Branch. For the third straight year, CGD adopted an integrated reporting model, including relevant sustainability information in its Annual Management Report and Accounts. We should note that, following trends of developments in reporting, Decree-Law no. 89/2017, of 28 July, was published, which sets forth new obligations regarding the disclosure of non-financial information and diversity, applicable to annual periods that begin on or after 1 January 2017. This Decree-Law transposes into national law Directive 2014/95/EU of the European Parliament and of the Council, establishing mandatory reporting on environmental, social and employee-related issues, gender equality, non-discrimination, respect for human rights, the fight against corruption and bribery attempts and diversity in administrative and supervisory bodies. In this regard, the 2017 sustainability report consists of several documents. In addition to this Report, additional information is provided on policies, practices and performance of the company at cgd.pt: Annual Report 2017, GRI Index 2017, Sustainability Indicators 2017 and Methodological Notes. Matters relating to sustainability were addressed in accordance with the guidelines of the Global Reporting Initiative (GRI), in their latest version (GRI Standards 2016), including the financial supplement for the "comprehensive" option. The topics addressed in this report were identified as part of the materiality analysis resulting from the process of internal and external Stakeholder consultation, carried out in 2015. This report is included as part of the 2017 sustainability information verification issued by Caixa Geral de Depósitos, S.A., carried out by EY. For more information, please read the verification statement on the Sustainability Report (Independent Reliability Assurance Report) included in the Annex to this report. The scope of reporting, in the case of CGD, S.A., is in line with the materiality results obtained, whereas affiliate banks and branches report some indicators according to their reporting and monitoring capacity and to the context of the market in which they operate, as duly identified in the GRI table, available at https://www.cgd.pt/Institucional/Sustentabilidade-CGD/Reporting-Desempenho/Pages/Reporting- desempenho.aspx CGD SUSTAINABILITY REPORT - 2017 5 CGD is a signatory of the Global Compact Principles and the Sustainable Relevant topic: Development Goals (SDGs), both of the United Nations (UN). Throughout the Adapting to report, initiatives that attest to the alignment with these principles and goals are regulatory trends identified. The continuous improvement of the corporate report as part of Sustainability is an objective pursued by CGD; therefore, the email: [email protected] is made available to readers and stakeholders so they can send their contributions. Brand, Mission and Values Historically speaking, Caixa is the most well-known brand in Portuguese Banking. According to BrandScore, Caixa achieved 32% of top-of-mind notoriety and a non-customer attractiveness rate of 18%. In both cases, Caixa holds the lead. Caixa is also the most solid and trusted bank with the highest customer loyalty, according to Basef. Caixa received the following Awards and Distinctions in 2017: Best Bank - Caixa was distinguished for the third consecutive year as Best Bank, as part of the 2016 Europe Banking Awards awarded by EMEA Finance magazine. Best Investment Bank Portugal 2017 - CaixaBI was considered the best investment bank in Portugal 2017 by the American magazine Global Finance. Best Investment Bank in Portugal 2017 - awarded by Euromoney (Awards for Excellence). Data Integrity Compliance - Regional Award 2016 - Caixa was distinguished by MasterCard as MasterCard Acquirer at Automatic Payment Terminals (APTs). 1st Prize at the Green Project Awards Portugal 2016 - the "Bank Card Recycling" project was the winner of the 9th Green Project Awards in the Efficient Resource Management category. Best National Bond Manager and Best National Bond Fund - Caixagest was distinguished by Morningstar for the third consecutive year.
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