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Pabini Gabriel-Petit Pabini Gabriel-Petit Silicon Valley, CA Email: [email protected] Phone: 408-770-9575 | Mobile: 831-809-0992 Address: 3507 Palmilla Drive, #4084, San Jose CA 95134 Web site: www.uxmatters.com Portfolio: http://www.uxmatters.com/authors/archives/2005/11/files/pabini-online- portfolio.php UX Leader Summary of At companies such as Google, Cisco, WebEx, Apple, and many startups, I have successfully led Qualifications user experience (UX) strategy, design, and research projects for Web, mobile, and desktop applications for consumers, small businesses, and enterprises, working in diverse product domains. The diversity of my experience enables me to recognize opportunities for innovation. As a UX leader, I have demonstrated my ability to think strategically and execute tactically to rapidly deliver superior business results and delightful user experiences. I have deep expertise in all aspects of UX design; have built, led, and mentored effective, cross-functional UX teams; persuasively advocated for user experience and user-centered design; established corporate UX design processes, standards, and guidelines; and defined and prioritized product and usability requirements. Working collaboratively with multidisciplinary product teams, I have envisioned innovative design solutions for award-winning products such as scanR and WebEx Meeting Center and Training Center. A leader in the UX community, I was a Co-Founder and Director of the Interaction Design Association and am Founder, Publisher, and Editor in Chief of UXmatters. Experience Independent UX Strategy and Design Consultant, 2003–present Providing UX strategy, UX design, expert review, and user research services to clients such as Nor1, TRIRIGA, GetJar, Google, scanR, Cisco, and others. Senior Director, User Experience & Design, Apttus Inc., April 2013–May 2014 Led the UX team, comprising an interaction designer/UX researcher and a front-end Web developer, plus a UX designer, a graphic designer, and a front-end Web developer working on a contract basis. Responsible for UX strategy, design, and user research for all Apttus applications. § Developed an in-depth strategy and plan for User Experience at Apttus. § Led a collaborative effort to devise an agile development process, integrating Lean UX. § Wrote job descriptions for roles on the UX team and began building the team. § Created a UX Customer Advisory Board—primarily to enable generative research and usability testing with actual users. § Devised a UX design strategy to bring maximal consistency to CPQ (Configure Price Quote) Visualforce pages on the desktop, iPad, and mobile devices—the latter on Salesforce1. § Created a responsive design and prototype for a new B2C ecommerce Web application for iPad and desktop in HTML5/CSS3/Bootstrap. § Designed, prototyped, and wrote detailed specifications for key components of a Web application framework for CPQ Visualforce and Salesforce1 pages, including navigation, menus, overlays providing summary information, product catalog navigation and search, button bars, status messages, and progress bars. § Over multiple releases, redesigned and prototyped key CPQ Visualforce and Salesforce1 pages—including product catalog, search results, pricing, and product/configuration options pages. Improved workflows and the display of complex data. § Consulted on the design of new CPQ features—such as approvals, purchased products, guided selling, deal management, and pricing agreements—and created Balsamiq sketches. Pabini Gabriel -Petit :: Page 2 Experience, § Consulted on design solutions for the CM (Contract Management) and X-Author products. continued § Established UX design standards for drop-down menus, Web forms, UI text, search, status messages, and progress bars. § Created an icon font and a repository of icons and widgets. § My team provided UX design and research services to Professional Services. § Art directed the design of a set of product logos for all Apttus product families. Principal UX Architect, BMC Software, January 2011–August 2012 Responsible for UX strategy, requirements definition, collaborative ideation, design innovation, and UX design for next-generation user interfaces (NGUIs) for the AR Framework for Web applications and the Service Desk and Calendar applications. § Created a responsive design for desktop and iPad Web applications and designed workflows and key components of the NGUI Framework, including navigation, global search, summary and table views of results lists, workspaces, tabbed panels, toolbars, status bars, and overlay dialog boxes and messages boxes. Innovated a Work in Progress UI to support users’ multitasking needs and wrote usage scenarios to demonstrate its utility. § Designed the Dashboard, newsfeed, and incident management workflows and user interfaces for Next-Gen Service Desk, the first adopter of the NGUI Framework. Innovated Smart Search features that push information to users when and where they need it. § Created sketches and hi-fi mockups of designs, including widgets and icons, and wrote detailed UX design specifications. § Provided an expert review of the existing Calendar Web application. § Created template and guidelines for writing user stories, and wrote user stories for features of Next-Gen UI Framework and Service Desk, including Dashboard, gadgets, and newsfeed. § Developed and documented UX design standards and guidelines for NGUI Framework and Service Desk, including Web form guidelines. § Drove collaborative effort to embed wiki Help panel in NGUI Framework, enabling users to easily view both context-sensitive and reference Help in the context of their work. § Observed and interviewed users working with Service Desk to better understand their needs. § Evangelized UX and advocated for UX involvement throughout the product development cycle to focus product teams on user needs and ensure that designs got built. § Participated in portfolio planning. § Defined the roles and responsibilities of the various UX Design (UXD) team members. § Defined RACI charts for and led collaborations between UXD and documentation teams. § Defined requirements and created a phased plan for improving the UXD Web site to facilitate multidisciplinary teamwork. VP, User Experience, scanR, 2008 Led UX strategy and design for award-winning consumer mobile and Web applications that let users scan documents and whiteboards with their phone’s camera, then view and manage scans. § Completely redesigned the scanR mobile Web application and site, improving their workflows, usability, and appearance and devising an innovative interaction model for viewing actual document pages on a mobile phone. § Designed workflows, interaction models, visual elements, and user interface text for new mobile applications for BlackBerry and Windows Mobile. § Redesigned and wrote marketing copy for the scanR Web site home page and marketing pages; redesigned the site navigation and signup pages; and designed a new product tour. § Incrementally improved the scanR Web application, designing a new getting started wizard— to ensure a successful first-time user experience—photo uploader, and Help panel, using Ajax interaction models and interactive user assistance; redesigning its navigation; and refreshing the visual design of the gallery and page viewer. Pabini Gabriel -Petit :: Page 3 Experience, UX Design Consulting Engagement, Google, 2007–2008 continued Designed Google Orders 1.0, an Ajax Web application that lets employees process and approve AdWords orders more efficiently and effectively. The AdWords orders processed using Google Orders are the source of approximately 75% of Google’s revenues. § Interviewed stakeholders and observed users to understand the needs and tasks of specific user groups. Consequently, the application design very successfully satisfied their needs. § Developed innovative conceptual models for a proposed social Help application. UX Strategy & Design Consulting Engagement, Cisco Systems, 2004–2005 Contributed to the development of guidelines that brought consistency to commercial desktop and Web applications for SMBs, improving their user experience and reducing development costs. Developed workflows, interaction design patterns, and visual design standards for navigation, search, graphs, reports, menus, and toolbars. User Experience Manager, WebEx Communications, 2000–2002 Led UX strategy, design, usability testing, and documentation. Designed innovative user interfaces for Meeting Center and Training Center, setting the industry standard for online meeting software. Contributed to product definition and software architecture. § Transformed the user experiences for Meeting Center, OnStage/Event Center, and OnCall/Support Center over several revisions, dramatically improving their usability, consistency, and appearance. § Led user experience design for new products, including Training Center 1.0, WebEx Enterprise Edition, and Shopping Together, a social shopping experience. § Defined the feature set and designed the user experience for WebEx Recording Editor 1.0. § Managed and mentored a team comprising five UX designers, a graphic designer, a usability test facilitator, a documentation manager, and two contract technical writers. § Innovated a progressive and on-demand download solution to solve problem of slow starts to meetings and, in collaboration with Engineering, defined a software component architecture. § Guided the development of HTML/CSS templates, improving efficiency and reducing development costs. § Planned and established guidelines
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