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DOCUMENT RESUME ED 401 856 HE 029 709 TITLE New Opportunities for Partnering. Proceedings of the 1994 CAUSE Annual Conference (Orlando, Florida, November 29-December 2, 1994). INSTITUTION CAUSE, Boulder, Colo. REPORT NO ISSN-1043-7290 PUB DATE 95 NOTE 586p.; For individual tracks, see HE 029 710-716. AVAILABLE FROMCAUSE Information Resources Library, 4840 Pearl East Circle, Suite 302E, Boulder, CO 80303 (Individual papers available to CAUSE members at cost of reproduction). PUB TYPE Collected Works Conference Proceedings (021) EDRS PRICE MF03/PC24 Plus Postage. DESCRIPTORS Colleges; *Computer Networks; Computers; Cooperation; Cooperative Programs; Educational Planning; Higher Education; *Information Management; *Information Networks; Information Systems; *Information Technology; Models; *Partnerships in Education; *Professional Development; Technological Advancement; Universities IDENTIFIERS Campus Wide Information Systems; *CAUSE National Conference; Customer Relations ABSTRACT This document presents the proceedings of a conference on new opportunities for partnerships within and among -0 higher education institutions. Seven tracks, with seven to eight papers in each track, address the themes of:(1) partnering and partnerships in general;(2) customer-focused partnerships and collaboratives;(3) information as a strategic resource;(4) networking at the campus and state level;(5) new technology for multimedia, the Internet, document imaging, and the "virtual" university;(6) information technology architectures; and (7) professional development for information professionals and administrators. The document also contains the proceedings of a special session on the electronic exchange of student records and a summary of CAUSE94 conference evaluations. (MDM) *********************************************************************** * Reproductions supplied by EDRS are the best that can be made * from the original document. *********************************************************************** 00 CAUSE New Opportunities for Partnering Proceedings of the 1994 CAUSE Annual Conference November 29-December 2, 1994 Walt Disney World Dolphin Orlando, Florida BEST COPY AVAILABLE U.S. DEPARTMENT OF EDUCATION "PERMISSION TO Office of aldermen& Research and Improvement REPRODUCE THIS EDUCATIONAL RESOURCES INFORMATION MATERIAL HASBEEN GRANTED CENTER (ERIC) BY This document has been reproduced as received from the person or organization CAUSE originating it. Minor changes have been made to improve reproduction quality. TO THE EDUCATIONAL Points of view or opinions stated in this RESOURCES document do not necessarily represent INFORMATION official OERI position or policy. CENTER (ERIC)." 4 9 ERRATUM: "Multi-Network Collaborations:Extending the The text of papers IV-4, Communities," and W-5," ATM: Internet to Rural andDifficult to Serve Reality or Pipe Dream,"have been reversed.Pages now numbered-5-2, numbered4IV-4-2 through W-4-8and pages through W-5-81shouldhave been W-4-11 should have beennumberecilIV-5-2 nownumberedrIV-4-2 through through W-5-11.I 3 CAUSE New Opportunities for Partnering Proceedings of the 1994 CAUSE Annual Conference November 29-December 2, 1994 Walt Disney World Dolphin Orlando, Florida 4 ii Proceedings of the CAUSE Annual Conference ISSN 1043-7290 Statements of fact and opinion are made on the responsibility of the authors alone and do not imply an opinion on the part of the Board of Directors, officers, staff, or membership of CAUSE. Although CAUSE provides guidelines to authors for preparation of camera-ready papers for the Proceedings, the final appearance of the papers is the sole responsibility of the authors. Copies of the papers presented at the conference may be obtained in the following ways: Individual papers in this publication are available from the CAUSE Information Resources Library. For information, contact: 303-939-0310; [email protected]. Electronic versions of most papers from the 1994 CAUSE Annual Conference are available in three ways: 1) via the CAUSE World Wide Web server: http://cause-www.colorado.edu/ 2) via the CAUSE Gopher server: gopher://cause-gopher.colorado.edu/ 3) ASCII text versions of these documents are also available through e-mail. Send an e-mail message to [email protected] in the body of the message, type: libsearch cnc94 Microfiche and paper copies of this document are available from the ERIC Document Reproduction Service, 3900 Wheeler Avenue, Alexandria, VA 22304-5110. Cassette tapes of some CAUSE94 presentations are available from Recorded Resources Corporation, P.O. Box 647, Millersville, MD 21108-0647; phone 410-969-TAPE (see order form at the back of this volume). Copyright 1995 CAUSE 5 iii CAUSE information resources inhigher CAUSE is the associationfor managing and using dedicated to enhancing education. An internationalnonprofit association, CAUSE is higher education through theeffective management and useof information resources. 1971 with 25 charter member Informally organized in 1962,CAUSE was incorporated in 1,200 campuses and institutions. Today, the CAUSEmembership includes more than States, Canada, Mexico, other educational organizationsfrom all regions of the United members. More than 3,200 and several overseas countriesaswell as 65 corporate individuals participate in CAUSE asmember representatives fromtheir institutions. officers, and most Today, librarians, presidents,deans, registrars, business technology, services, and others on campus useinformation resourcesincluding informationand are concernedwith using them moreeffectively and efficiently. And those who plan for, manage,and as the expectationsfor information resources grow, significant investmentsupport- use such resources arechallenged to fully leverage this students in the information agewhile ing the growing needsof staff, faculty, and positioning their institutionsfor the future. and evalua- CAUSE strives to promote moreeffective planning, management, and universities, and to tion of technology and otherinformation resources in colleges professionals in this field. And help individual memberrepresentatives develop as enabling force, people are the CAUSE believes that, whileinformation technology is an key to accomplishing ourmission. by keeping admin- CAUSE advocates the importanceof information technology information technology istrators, policy-makers, and usersinformed on the importance of delivery of higher education. and its potential for enhancingthe administration and World Wide Web and For more information aboutCAUSE services, our CAUSE separate files describing Gopher servers (see facing pagefor URL addresses) include Information Resources Li- CAUSE Conferences, Seminars,and Institutes; the CAUSE the CAUSE InstitutionalDatabase brary; CAUSE Publications;CAUSE Electronic Services; Information; CAUSE ConstituentGroups; CAUSE Commit- Survey; CAUSE Membership about tees; and LeveragingYour Membership in CAUSE.For additional information Boulder, CO 80301; phone CAUSE, contact CAUSE, 4840Pearl East Circle, Suite 302E, 303-449-4430; fax 303-440-0461.Or send e-mail to:[email protected] 6 iv New Opportunitiesfor Partnering TABLEOF CONTENTS PAGE Introduction viii TRACK I: Partnering Having Your Cake and Eating it Too:A Recipe for a Collaborative CWISin a Decentralized Environment 1-1-1 Lee Watkins, Jr. and LauraO'Callaghan Partnerships with the Deans: Delivery of the "Whole Product" 1-2-1 Laurie L. Burns and CherylMunn-Fremon Models for Partnering with Education 1-3-1 Patricia S. Ernest and BernardW. Gleason Building Partnerships on BestPractices: New Alliances for theNineties David J. Ernst and John R. Fry 1-4-1 Chasing the Boulder Down the Hill:Reengineering and Architectureat the University of Pennsylvania 1-5-1 Linda May, Noam Arzt, RobinBeck, and Janet Gordon Partnering Within the Institution andBeyond A. Wayne Donald 1-6-1 EXEMPLAR! A Consortium forAdministrative Software Sharing Kenneth C. Blythe 1-7-1 TRACK II: Focus on theCustomer Customer-Centered Collaboration: Libraries and IT 11-1-1 Geri Bunker and BarbaraHorgan Making Order out of Chaos witha Computerized Lottery Steven Anders Oakland 11-2-1 Customers as Partners in the Information Technology Planning Process 11-3-1 Linda Jorn, Roberta Armstrong,Charlene Mason, and Don Riley Distance Education: What's Up? Gene T. Sherron 11-4-1 Reengineering Administrative Partnerships Susan Cover and Joseph DiMartile 11-5-1 The Consultancy: A Team Approach to Developing Partnerships with ITCustomers Jan A. Baltzer and Pat Honzay 11-6-1 Reengineering for the 13th Generation 11-7-1 Louise Lonabocker and John Springfield Growing the CustomerIS Partnership in SystemDevelopment 11-8-1 Susan R. Griffith, Mary E. Cauble, and DonaldD. Volz TRACK III: Information as a StrategicResource Ill Development of an Electronic Information PolicyFramework III-1-1 William H. Graves, Carol G. Jenkins, and AnneS. Parker Strategic Information Resources: A NewOrganization 111-2-1 Dennis Aebersold and Gordon A. Haaland Distributing CWIS Information Management I11-3-1 Robert J. Brentrup A Small School Ventures into the World ofthe CWIS 111-4-1 Bev Actis Providing Access for the Scholars Work Environment(SWE) III-S-1 Donald Carder and James Penrod Serving Students Well Serves Us 111-6-1 W. Russell Ellis, Tim Heidinger, and BjornSolberg Decision Support at Stanford: Partnering withUsers III-7-1 Joy Mundy and Warren Thornthwaite Implementing a Kiosk-based Campus InformationSystem at Community Colleges: III-8-1 Three Case Studies Stephen Jonas, Stephen Megregian,