Service re-design and transit system enhancements Presentation to Local Area Municipalities September/October 2020 Current situation - ridership

- Ridership at 33 per cent levels of 2019 - Trip demand profile has changed; peak period commuter and post- secondary travel has declined significantly Ridership Recovery Strategy Service Plan

• Objective of Ridership Recovery Strategy is to provide a phased plan to increase service levels with increasing ridership to pre-COVID levels • The Service Plan provides a multi-phased approach to provide access to frequent, reliable and convenient transit service • Service • Service levels balanced to ridership demand • Access to public transit regardless of origin or destination within the Region • Frequent scheduled service on busy corridors • On Demand in low ridership zones where scheduled service not sustainable • Customer experience enhancements • New trip planning application supporting customer independence and real-time trip information • New On Demand system platform and application to improve spontaneity of travel and real-time information for customer • New PRESTO e-ticketing platform for additional contactless fare payment option Multi phase service plan

• 80 per cent of dwellings within 10 minute walk (800 metres) to frequent network or grid route • 90 per cent of ridership currently travelling on Phase A frequent and grid network routes • 10 per cent of current ridership in On Demand zones • Similar to frequent scheduled services, On Demand • is available early morning to late night • Supports service frequency of 15 minutes • Weekly monitoring of bus route demand to • address capacity needs on scheduled bus routes • launch scheduled bus routes in On Demand areas where demand meets threshold Phase A What is On Demand?

Common Features • Zones/areas where ridership is low • Book trips day of travel as close as 15 min before (app or phone) • Regular DRT fares • DRT Promaster van or a contracted service provider sedan or van • Travel stop to stop within a zone or connect to DRT bus routes and local GO Train Station and or Terminal (OC, Harmony Terminal, Pickering Parkway) when travelling out/into a zone Urban • Scheduled service to replace On Demand when ridership improves • 5:00 to 24:00 weekdays, 7:00 to 24:00 Saturday, and 07:00 to 22:00 everywhere Rural • 6:00 to 24:00 Monday to Friday, 7:00 to 21:00 Saturday and Sunday Phase A – Town of Whitby

• On Demand in zones where current ridership is low and has not recovered. Boarding levels: • 24 per cent in On Demand area • 32 per cent entire municipality • Available • 5:00 to 24:00 Monday to Friday • 7:00 to 24:00 Saturday • 7:00 to 22:00 Sunday • Travel • Within the zone • Bus route within the zone • Whitby GO Station • Expansion to new areas Phase A – Town of Ajax

• On Demand in zones where current ridership is low and has not recovered. Boarding levels: • Four per cent in On Demand area • 25 per cent entire municipality • Available • 5:00 to 24:00 Monday to Friday • 7:00 to 24:00 Saturday • 7:00 to 22:00 Sunday • Travel • Within the zone • Bus route within the zone • Ajax GO Station Phase A – City of Pickering

• On Demand in zones where current ridership is low and has not recovered. Boarding levels: • 25 per cent in On Demand area • 28 per cent entire municipality • Available • 5:00 to 24:00 Monday to Friday • 7:00 to 24:00 Saturday • 7:00 to 22:00 Sunday • Travel • Within the zone • Bus route within the zone • Pickering GO Station • Expansion to new areas Phase A – City of Oshawa

• On Demand in zones where current ridership is low and has not recovered. Boarding levels: • 19 per cent in On Demand area • 36 per cent entire municipality • Available • 5:00 to 24:00 Monday to Friday • 7:00 to 24:00 Saturday • 7:00 to 22:00 Sunday • Travel • Within the zone • Bus route within the zone • Oshawa Centre Terminal or Harmony Terminal • Expansion to new areas Phase A – Municipality of Clarington

• On Demand in zones where current ridership is low and has not recovered. Boarding levels: • 19 per cent in On Demand area • 29 per cent entire municipality • Available • 5:00 to 24:00 Monday to Friday • 7:00 to 24:00 Saturday • 7:00 to 22:00 Sunday • Travel • Within the zone • Bus route within the zone • Courtice Road and Bowmanville Park and Rides • Expansion to new areas Transit mobility in rural areas

Implemented recommendations from Rural Review • New routes • 902 Bowmanville-Oshawa GO • 905 Uxbridge-Port Perry-Whitby GO • On Demand available in all rural areas of Durham Region • New systems platform • Connecting to GO Transit and YRT • Local On Demand in urban area of Uxbridge Trip planning, On Demand and e-ticketing applications Walkthrough Integrated customer experience Trip planning Trip options Trip map and details

Church and Delaney, Ajax

St. Clair E and Danforth Rd Church and Delaney

St. Clair E and Danforth Rd Two Contactless Fare Payment Options

• Frequent transit • Customers travelling on customers DRT only • Users of multiple • Regular On Demand transit systems customers • Users of DRT fare • Less frequent DRT users incentives like Y10 or • Customers who forgot TAP their Service change communications to date

In the Media

Social Media Statistics 23,407 impressions 3,366 engagement

Paid Ads 60,261 impressions 2,765 engagement Questions Homepage – Nearby Routes

Real-time departure info (pulsing wave indicator). Upcoming and schedule departure times for this route.

Displays routes close in proximity to your location (as determined by GPS) and sorts by departure time. Swipe on any of the route tiles to get info on the opposite direction (ie 916 Pickering Parkway Terminal -> 916 Harmony Terminal). Real-time information

Real-time bus location

GO - travel companion

Stop level information Next departures and branch information Trip information

Selected departure

Connecting transit routes Trip planning – trip options

Church and Delaney, Ajax

St. Clair E and Danforth Rd

Scheduled service trip options

On Demand trip options Trip planning – trip results

On Demand trip map On Demand trip details

Church and Delaney

St. Clair E and Danforth Rd Trip planning – trip confirmation

On Demand trip detail

Customer trip information

Trip request Trip planning – vehicle arrival

Navigation information

Vehicle information The PRESTO E-Ticket Customer Experience