DOCSLIB.ORG

Service Re-Design and Transit System Enhancements Presentation to Local Area Municipalities September/October 2020 Durham Region Transit Current Situation - Ridership

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Service Re-Design and Transit System Enhancements Presentation to Local Area Municipalities September/October 2020 Durham Region Transit Current Situation - Ridership Service re-design and transit system enhancements Presentation to Local Area Municipalities September/October 2020 Durham Region Transit Current situation - ridership - Ridership at 33 per cent levels of 2019 - Trip demand profile has changed; peak period commuter and post- secondary travel has declined significantly Ridership Recovery Strategy Service Plan • Objective of Ridership Recovery Strategy is to provide a phased plan to increase service levels with increasing ridership to pre-COVID levels • The Service Plan provides a multi-phased approach to provide access to frequent, reliable and convenient transit service • Service • Service levels balanced to ridership demand • Access to public transit regardless of origin or destination within the Region • Frequent scheduled service on busy corridors • On Demand in low ridership zones where scheduled service not sustainable • Customer experience enhancements • New trip planning application supporting customer independence and real-time trip information • New On Demand system platform and application to improve spontaneity of travel and real-time information for customer • New PRESTO e-ticketing platform for additional contactless fare payment option Multi phase service plan • 80 per cent of dwellings within 10 minute walk (800 metres) to frequent network or grid route • 90 per cent of ridership currently travelling on Phase A frequent and grid network routes • 10 per cent of current ridership in On Demand zones • Similar to frequent scheduled services, On Demand • is available early morning to late night • Supports service frequency of 15 minutes • Weekly monitoring of bus route demand to • address capacity needs on scheduled bus routes • launch scheduled bus routes in On Demand areas where demand meets threshold Phase A What is On Demand? Common Features • Zones/areas where ridership is low • Book trips day of travel as close as 15 min before (app or phone) • Regular DRT fares • DRT Promaster van or a contracted service provider sedan or van • Travel stop to stop within a zone or connect to DRT bus routes and local GO Train Station and or Terminal (OC, Harmony Terminal, Pickering Parkway) when travelling out/into a zone Urban • Scheduled service to replace On Demand when ridership improves • 5:00 to 24:00 weekdays, 7:00 to 24:00 Saturday, and 07:00 to 22:00 everywhere Rural • 6:00 to 24:00 Monday to Friday, 7:00 to 21:00 Saturday and Sunday Phase A – Town of Whitby • On Demand in zones where current ridership is low and has not recovered. Boarding levels: • 24 per cent in On Demand area • 32 per cent entire municipality • Available • 5:00 to 24:00 Monday to Friday • 7:00 to 24:00 Saturday • 7:00 to 22:00 Sunday • Travel • Within the zone • Bus route within the zone • Whitby GO Station • Expansion to new areas Phase A – Town of Ajax • On Demand in zones where current ridership is low and has not recovered. Boarding levels: • Four per cent in On Demand area • 25 per cent entire municipality • Available • 5:00 to 24:00 Monday to Friday • 7:00 to 24:00 Saturday • 7:00 to 22:00 Sunday • Travel • Within the zone • Bus route within the zone • Ajax GO Station Phase A – City of Pickering • On Demand in zones where current ridership is low and has not recovered. Boarding levels: • 25 per cent in On Demand area • 28 per cent entire municipality • Available • 5:00 to 24:00 Monday to Friday • 7:00 to 24:00 Saturday • 7:00 to 22:00 Sunday • Travel • Within the zone • Bus route within the zone • Pickering GO Station • Expansion to new areas Phase A – City of Oshawa • On Demand in zones where current ridership is low and has not recovered. Boarding levels: • 19 per cent in On Demand area • 36 per cent entire municipality • Available • 5:00 to 24:00 Monday to Friday • 7:00 to 24:00 Saturday • 7:00 to 22:00 Sunday • Travel • Within the zone • Bus route within the zone • Oshawa Centre Terminal or Harmony Terminal • Expansion to new areas Phase A – Municipality of Clarington • On Demand in zones where current ridership is low and has not recovered. Boarding levels: • 19 per cent in On Demand area • 29 per cent entire municipality • Available • 5:00 to 24:00 Monday to Friday • 7:00 to 24:00 Saturday • 7:00 to 22:00 Sunday • Travel • Within the zone • Bus route within the zone • Courtice Road and Bowmanville Park and Rides • Expansion to new areas Transit mobility in rural areas Implemented recommendations from Rural Review • New routes • 902 Bowmanville-Oshawa GO • 905 Uxbridge-Port Perry-Whitby GO • On Demand available in all rural areas of Durham Region • New systems platform • Connecting to GO Transit and YRT • Local On Demand in urban area of Uxbridge Trip planning, On Demand and e-ticketing applications Walkthrough Integrated customer experience Trip planning Trip options Trip map and details Church and Delaney, Ajax St. Clair E and Danforth Rd Church and Delaney St. Clair E and Danforth Rd Two Contactless Fare Payment Options • Frequent transit • Customers travelling on customers DRT only • Users of multiple • Regular On Demand transit systems customers • Users of DRT fare • Less frequent DRT users incentives like Y10 or • Customers who forgot TAP their PRESTO card Service change communications to date In the Media Social Media Statistics 23,407 impressions 3,366 engagement Paid Ads 60,261 impressions 2,765 engagement Questions Homepage – Nearby Routes Real-time departure info (pulsing wave indicator). Upcoming and schedule departure times for this route. Displays routes close in proximity to your location (as determined by GPS) and sorts by departure time. Swipe on any of the route tiles to get info on the opposite direction (ie 916 Pickering Parkway Terminal -> 916 Harmony Terminal). Real-time information Real-time bus location GO - travel companion Stop level information Next departures and branch information Trip information Selected departure Connecting transit routes Trip planning – trip options Church and Delaney, Ajax St. Clair E and Danforth Rd Scheduled service trip options On Demand trip options Trip planning – trip results On Demand trip map On Demand trip details Church and Delaney St. Clair E and Danforth Rd Trip planning – trip confirmation On Demand trip detail Customer trip information Trip request Trip planning – vehicle arrival Navigation information Vehicle information The PRESTO E-Ticket Customer Experience.
Load more

Recommended publications
  • (BRES) and Successful Integration of Transit-Oriented Development (TOD) May 24, 2016
    Bolton Residential Expansion Study (BRES) and Successful Integration of Transit-Oriented Development (TOD) May 24, 2016 The purpose of this memorandum is to review the professional literature pertaining to the potential develop- ment of a Transit-Oriented Development (TOD) in the Bolton Residential Expansion Study area, in response to the Region of Peel’s recent release of the Discussion Paper. The Discussion Paper includes the establishment of evaluation themes and criteria, which are based on provincial and regional polices, stakeholder and public comments. It should be noted that while the Discussion Paper and the Region’s development of criteria does not specifi- cally advocate for TOD, it is the intent of this memorandum to illustrate that TOD-centric planning will not only adequately address such criteria, but will also complement and enhance the Region’s planning principles, key points and/or themes found in stakeholder and public comments. In the following are research findings related to TOD generally, and specifically, theMetrolinx Mobility Hub Guidelines For The Greater Toronto and Hamilton Area (September 2011) objectives. Additionally, following a review and assessment of the “Response to Comments Submitted on the Bolton Residential Expansion Study ROPA” submission prepared by SGL Planning & Design Inc. (March 15, 2016), this memorandum evaluates some of the key arguments and assumptions made in this submission relative to the TOD research findings. Planning for Transit-Oriented Developments TOD policy and programs can result in catalytic development that creates walkable, livable neighborhoods around transit providing economic, livability and equitable benefits. The body of research on TODs in the United States has shown that TODs are more likely to succeed when project planning takes place in conjunction with transit system expansion.
    [Show full text]
  • Metrolinx Accessibility Status Report 2016
    Acknowledgements We would like to acknowledge the efforts of former Metrolinx Accessibility Advisory Committee (AAC) members Mr. Sean Henry and Mr. Brian Moore, both of whom stepped down from the AAC in 2016. They provided valuable input into our accessibility planning efforts. We would like to welcome Mr. Gordon Ryall and Ms. Heather Willis, who both joined the Metrolinx AAC in 2015. Lastly, we would like to thank all of the Metrolinx AAC members for the important work they do as volunteers to improve the accessibility of our services. Metrolinx Accessibility Status Report: 2016 1. Introduction The 2016 Metrolinx Accessibility Status Report provides an annual update of the Metrolinx Multi-Year Accessibility Plan published in December 2012, as well as the 2015 Metrolinx Accessibility Status Report. Metrolinx, a Crown agency of the Province of Ontario under the responsibility of the Ministry of Transportation, has three operating divisions: GO Transit, PRESTO and Union Pearson Express. This Status Report, in conjunction with the December 2012 Metrolinx Multi-Year Accessibility Plan, fulfills Metrolinx’s legal obligations for 2016 under the Ontarians with Disabilities Act (ODA), to publish an annual accessibility plan; and also under the Accessibility for Ontarians with Disabilities Act (AODA), to publish an annual status report on its multi-year plan. The December 2012 Metrolinx Multi-Year Accessibility Plan and other accessibility planning documents can be referenced on the Metrolinx website at the following link: www.metrolinx.com/en/aboutus/accessibility/default.aspx. In accordance with the AODA, it must be updated every five years. Metrolinx, including its operating divisions, remains committed to proceeding with plans to ensure AODA compliance.
    [Show full text]
  • @280-350 Harwood Avenue South Ajax, ON
    For More Information Contact: *Sales Representative Samantha Sukumar* Associate Vice President 416 495 6252 [email protected] Kathryn Schubert Sales Representative 416 798 6234 [email protected] Kristine Macatangay Sales Representative 416 798 6283 [email protected] harwood plaza @280-350 Harwood Avenue South Ajax, ON availabilities Spaces: Suite 200: 20,859 sq. ft. (divisible) Suite 204: 3,357 sq. ft. Net Rent: $8.50 per sq. ft. office suites Additional Rent: $13.73 per sq. ft. (2019 Est.) for lease CBRE Limited, Brokerage | 5935 Airport Road, Suite 700 Mississauga, ON L4V 1W5 | www.cbre.ca harwood plaza // 280-350 harwood avenue south // ajax, ontario floor plan: Suite 200: 20,859 sq. ft. (divisible) harwood plaza // 280-350 harwood avenue south // ajax, ontario floor plan: Suite 204: 3,357 sq. ft. harwood plaza // 280-350 harwood avenue south // ajax, ontario on-site amenities: public transit: • A&W • Mucho Burrito • Rental City Serviced by Durham Region Transit • Booster Juice • One Nails Pro • Scotiabank • Dollarama • Pita Land • Shoppers Drug Mart • Route 216: Harwood North* • Route 224: Harwood-Salem* • Factory Direct • Pizza Pizza • Subway • Route 223: Bayly* • Routes 291 & 292: Ajax Community Routes • Food Basics • Popeyes • Tim Hortons • Good Life Fitness • RBC Bank * Connects to Ajax GO Station (2.6 kms) (With connections to the Oshawa GO Station/Via Rail Station) * Connects to Pickering GO Station (5.8 kms) HUNT ST BAYLY ST WEST SITE COMMERCIAL AVE HARWOOD AVE SOUTH For More Information Contact: *Sales Representative Samantha Sukumar* Kathryn Schubert Kristine Macatangay Associate Vice President Sales Representative Sales Representative 416 495 6252 416 798 6234 416 798 6283 [email protected] [email protected] [email protected] CBRE Limited, Brokerage | 5935 Airport Road | Suite 700 | Mississauga, ON | L4V 1W5 | www.cbre.ca This disclaimer shall apply to CBRE Limited, Real Estate Brokerage, and to all other divisions of the Corporation (“CBRE”).
    [Show full text]
  • Passenger Charter Annual Progress Report April 2012 – March 2013 Letter from Gary Mcneil
    Passenger Charter Annual Progress Report April 2012 – March 2013 Letter from Gary McNeil Dear Passengers, It has been nearly three years since we launched GO Transit’s Passenger Charter – a set of five promises to do our best; to be on time, take your safety seriously, keep you in the know, make your experience comfortable and help you quickly and courteously. To keep our promises, we continue to make improvements across the GO system. From improving our reliability, and increasing parking spaces, to communicating service status, we are listening to you. We want to make sure your experience on the GO is an easy, safe and comfortable one. We measure how we’re doing through our own performance indicators, and we learn about your satisfaction through surveys and your feedback. Each Passenger Charter promise has a performance indicator, as you’ll see in the chart at the end of this report, and we strive to meet these targets every year. Your feedback is heard and taken seriously. Many improvements have been made as a result. Through our online customer panel, Let GO Know, which has over 7,100 panelists, we have conducted 50 surveys and have collected 54,000 responses. I encourage you to join and have a direct hand in shaping the improvements we’re making across our network. I am pleased to present the 2012 - 2013 Annual Progress Report that outlines how we did last year, the improvements we’ve made to the GO system, and highlights those things that we’re doing to help keep our promises to you.
    [Show full text]
  • John Hemingway, Mira Vervoorn and Nancy
    LPAT Case Nos. PL171084 PL180158 PL180580 MM180022 MM170004 LOCAL PLANNING APPEAL TRIBUNAL Tribunal d’appel de l’aménagement local PROCEEDING COMMENCED UNDER subsection 22(7) of the Planning Act, R.S.O. 1990, c. P. 13, as amended Applicant and Appellant: ClubLink Corporation ULC and ClubLink Holdings Ltd. Subject: Request to amend the Official Plan - Refusal of request by the Town of Oakville Existing Designation: Private Open Space and Natural Area Proposed Designation: Site Specific (to be determined) – including Residential, Mixed Use and Community Commercial Purpose: To permit the redevelopment of the Subject Lands for a mix of residential, commercial and open space uses Property Address/Description: 1333 Dorval Drive Municipality: Town of Oakville Approval Authority File No.: OPA.1519.09 LPAT Case No.: PL171084 LPAT File No.: PL171084 LPAT Case Name: ClubLink Corporation ULC v. Oakville (Town) PROCEEDING COMMENCED UNDER subsection 34(11) of the Planning Act, R.S.O. 1990, c. P. 13, as amended Applicant and Appellant: ClubLink Corporation ULC and ClubLink Holdings Ltd. Subject: Application to amend Zoning By-law No. 2014-014 - Refusal of Application by the Town of Oakville Existing Zoning: Private Open Space (O2), Private Open Space-Special (O2- Sp. 114), and Natural Area (N) Proposed Zoning: Site Specific (to be determined) Purpose: To permit the redevelopment of the Subject Lands for a mix of residential, commercial and open space uses Property Address/Description: 1333 Dorval Drive Municipality: Town of Oakville Municipality File No.: Z.1519.09 LPAT Case No.: PL171084 LPAT File No.: PL171085 H364638-02-230-0002, Rev. A Page 1 © Hatch 2021 All rights reserved, including all rights relating to the use of this document or its contents.
    [Show full text]
  • Committee of the Whole Agenda September 16, 2019 – 7:00 PM Council Chambers Whitby Town Hall
    Committee of the Whole Agenda September 16, 2019 – 7:00 PM Council Chambers Whitby Town Hall Interested in speaking at the meeting? Individuals who would like to speak to an item on the agenda, must register with the Town Clerk by 10 a.m. on the day of the meeting. Delegation Request Forms are available at www.whitby.ca/delegation and should be submitted to [email protected]. Page Call to Order Call of the Roll: The Clerk Declarations of Pecuniary Interest General Government 1. Presentations 2. Delegations 3. Correspondence 3.1 Memorandum from C. Harris, Town Clerk dated August 30, 2019 8 - 17 regarding the Whitby Sustainability Advisory Committee's 2019-2022 Work Plan Recommendation: That the 2019-2022 Work Plan for the Whitby Sustainability Advisory Committee be received for information. 4. Staff Reports 4.1. Office of the Chief Administrative Officer Report, CAO 24-19 18 - 24 Re: Growing Resilience: Durham Region Agricultural Sector Climate Adaptation Strategy Recommendation: 1. That “Growing Resilience: Durham Region Agricultural Sector Climate Adaptation Strategy” dated April 2019 (Attachment #1) be endorsed in principle; and, 2. That Town Staff be authorized to support the objectives of the Durham Region Agricultural Sector Climate Adaptation Strategy and bring forward for Council consideration and direction any actions required for implementation that affect the Town of Whitby. Page 1 of 279 Committee of the Whole Agenda September 16, 2019 – 7:00 PM Page 4.2. Office of the Chief Administrative Officer Report, CAO 25-19 25 - 32 Re: Commitment to the Global Covenant of Mayors (GCoM) Recommendation: 1.
    [Show full text]
  • Bowmanville Rail Service Extension Initial Business Case Update February 2020
    Bowmanville Rail Service Extension Initial Business Case Update February 2020 Disclaimer This Initial Business Case evaluates the case for implementing rail service to Bowmanville on the Lakeshore East corridor through various alignments and service patterns. The options presented are based on Metrolinx’s initial view of achievable alignments and service patterns on a shared rail corridor, and the infrastructure requirements to enable the service extension. Variations in the preferred alignment’s infrastructure scope and/or service pattern will be assessed through a Preliminary Design Business Case. This business case uses the future GO Expansion electrified service on the Lakeshore East corridor to Oshawa as the baseline for analysis. As this project advances through the business case lifecycle, future analyses will consider the effects of re-baselining the existing service levels. All figures within this Initial Business Case Update represent preliminary results. Forecasted costs, revenues and ridership figures are at a high level and will be subject to refinement as analysis of the Bowmanville Rail Extension proceeds to the Preliminary Design Business Case phase, and later analyses in the Business Cases lifecycle. Bowmanville Rail Service Extension Initial Business Case Update February 2020 Contents Executive Summary vii Introduction vii Options for Analysis vii Method of Analysis x Ridership x Business Case Results xi 1. Introduction 1 Background 2 Business Case Overview 2 2. Problem Statement 5 Introduction 6 Case for Change 6 3. Investment Options 14 Introduction 15 Study Area 15 Option Development 16 Option Scoping 18 Service Patterns 20 New Stations (All Options) 20 iv 4. Strategic Case 21 Introduction 22 Strategic Evaluation: Alignment with Objectives 22 Strategic Evaluation: Alignment with Goals 24 Strategic Case Summary 43 5.
    [Show full text]
  • PL 10-09 Metrolinx
    TOWN OF WHITBY REPORT RECOMMENDATION REPORT REPORT TO: Planning and Development Committee REPORT NO: PL 10-09 DATE OF MEETING: January 26, 2009 FILE NO(S): N/A PREPARED BY: Planning/Public Works Joint Report LOCATION: N/A REPORT TITLE/SUBJECT: Metrolinx - Final Regional Transportation Plan and Investment Strategy 1.0 RECOMMENDATION: That Planning/Public Works Joint Report Item PL 10-09 be received for information. 2.0 EXECUTIVE SUMMARY: Based on consideration of public and stakeholder response to the Draft Regional Transportation Plan (RTP) and Draft Investment Strategy (IS), Metrolinx recently adopted a finalized Regional Transportation Plan, entitled The Big Move: Transforming Transportation in the Greater Toronto and Hamilton Area on November 28, 2008. The purpose of this report is to summarize the finalized RTP and IS, and to outline changes and modifications to the Plan in response to Region of Durham and Town comments and concerns on the Draft RTP and Draft IS, as identified in Joint Report PW 50-08. 3.0 ORIGIN: On November 28, 2008 the Metrolinx Board of Directors adopted the finalized Regional Transportation Plan (RTP), entitled The Big Move: Transforming Transportation in the Greater Toronto and Hamilton Area (GTHA). The RTP provides a vision, goals, and objectives for the development of a seamless, coordinated, efficient, equitable, and user centred Regional transit system in the GTHA, and also includes an Investment Strategy (IS). The RTP is the culmination of the Draft RTP and Draft IS, two White Papers, and a series of Green Papers on a variety of Regional transit issues. Opportunity was provided for review and comments by agencies on all the documents.
    [Show full text]
  • Memr Emiswims
    INCORPORATED 1952 NUMBER 470 DECEMBER 1988 memr emiswiMs UPPER CANADA RAILWAY SOCIETY BOX 122 STATION "A" TORONTO, ONTARIO THE CPR station in PeterborouKh, Ont., whlcb tbe city nlans to take over and convert to a tourist information centre, possibly moving in tbe process (see November NEWSLETTER). The brick structure is located on George St., in tbe downtown area; VIA uses a shelter erected adjacent to tbe station, rather than pay CP rent for use of this facility. —Charlie Randall photo CNR K5a Hudson is towed through Bayview Junction on Oct. 22, 1988, en route to a new display site at St. Thomas, Ont. Note the main rod removed and stored on the running hoard to permit movement at track speed. The engine, ex-5703, is one of five 4-6-4s built for CN in 1930; sister 5702 survives at the CRHA Delson museum near Montreal. The CNR, ex-Grand Trunk Burlington West (formerly Burlington) station on Brant St., recently abandoned by VIA in favour of a new joint facility with GO Transit about half a mile to the east. The venerable building's future is not known, but railfans v/ould be wise to aim their cameras at it without delay. —Ben Mills photo December 1988 UGRS Newsletter 3 RECENT COMMUTER Omaro Government of Ontario Traneft BULLETINS GO TRAIN HONOR FARE SYSTEM STARTS OCTOBER 30 Beginning October 30, a new ticketing system called Proof of Payment, or POP, will put GO Train passengers on their honor. Under the new system, which takes effect on the Lakeshore line on Sunday the 30th, and on the weekday-service Georgetown, Milton, Richmond Hill, Bradford, and Stouffville lines en Monday the 31st, GO Train riders will no longer have to deposit their ticket or - show their pass to an attendant when entering and exiting" stations, instead', they will need to produce proof of fare payment — a valid ticket or pass — only when asked to in spot checks by GO's transit enforce- -ment; officers.
    [Show full text]
  • April 5, 2017 Draft Disclaimer This Document Is a Draft and Is Provided
    April 5, 2017 Draft Disclaimer This document is a draft and is provided for information only. The information contained herein is subject to change during the Transit Project Assessment Process. The final version of this document will be available following the Notice of Completion. APPENDIX B Preliminary ESA Gap Analysis Report – Rail Corridors DRAFT GO Rail Network Electrification Transit Project Assessment Process Preliminary Environmental Site Assessment Gap Analysis Report - Rail Corridors Submitted to: Submitted by: GF Project No. 060277/060070 DRAFT GO Rail Network Electrification TPAP Preliminary Environmental Site Assessment Gap Analysis Report - Rail Corridors METROLINX GO RAIL NETWORK ELECTRIFICATION Quality Assurance Document Release Form Name of Firm: MORRISON HERSHFIELD Document Name: Preliminary Environmental Site Assessment Gap Analysis Report - Rail Corridors Revision No. 1 Submittal Date: November 24, 2016 Discipline: Preliminary Environmental Site Assessment Prepared By: Jonathan Kerr and Forest Pearson Date: July, 2016 Reviewed By: Leah Deveaux Date: October 14, 2016 Approved By : Amber Saltarelli Date: November 30, 2016 Project Manager The above electronic signatures indicate that the named document is controlled by GF Canada ULC, and has been: 1. Prepared by qualified staff in accordance with generally accepted professional practice. 2. Checked for completeness and accuracy by the appointed discipline reviewers and that the discipline reviewers did not perform the original work. 3. Reviewed and resolved compatibility interfaces and potential conflicts among the involved disciplines. 4. Updated to address previously agreed-to reviewer comments, including any remaining comments from previous internal or external reviews. 5. Reviewed for conformance to scope and other statutory and regulatory requirements. 6. Determined suitable for submittal by the Project Manager.
    [Show full text]
  • Public Transportation Airport Pick-Up Via Rail/Train
    PUBLIC TRANSPORTATION FROM TORONTO PEARSON AIRPORT Take Union Pearson Express Rail from Toronto Pearson International Airport to Union Station in the heart of downtown Toronto. At Union Station, take the GO train from Union Station to Ajax GO Station, 100 Westney Rd S. Please contact us if you require a pick-up from the Ajax GO Station. For more information, visit www.upexpress.com and www.gotransit.com FROM BILLY BISHOP AIRPORT Take the Billy Bishop Airport Shuttle from Mainland Ferry Terminal (4 Eireann Quay) to downtown across from Union Station on the east side of York St. Head south on York St. to Union Station on southeast corner of Front Street and York St. At Union Station, take the GO train from Union Station to Ajax GO Station, 100 Westney Rd S. Please contact us if you require a pick-up from the Ajax GO Station. For more information, visit www.portstoronto.com and www.gotransit.com AIRPORT PICK-UP Shuttle options will be available at designated times still to be determined. The airport pick-up shuttle will be on Tuesday and Wednesday only and the airport drop-off shuttle will be on Friday only. For those interested in a direct shuttle from the airport please contact [email protected] with your flight information including arrival date/time, departure date/time and airport (i.e., Toronto Pearson Airport or Billy Bishop Airport). VIA RAIL/TRAIN FROM THE EAST Take VIA Rail train to Oshawa VIA Rail station. Cross platform to VIA Rail and GO Transit concourse. Take the GO train from Oshawa GO Station to Ajax GO Station.
    [Show full text]
  • Passenger Charter
    Passenger Charter Annual Progress Report 2013-2014 Letter from Greg Percy Dear Passengers, In 2010, we launched GO Transit’s Passenger Charter – a set of five promises to do our best to be on time; take your safety seriously; keep you in the know; make your experience comfortable; and help you quickly and courteously. To keep our promises, we continue to make improvements across the GO system. From increasing service and adding parking spaces to communicating service status and providing a more peaceful experience, we are responding to your needs. We are committed to making your experience on GO a convenient, safe, and comfortable one. We track how we’re doing through surveys and your feedback. Each Passenger Charter promise has a performance indicator, as you’ll see in the chart at the end of this report. We strive to meet these targets every year. We continue to monitor our targets as our system grows, and evolve these metrics as needed. Your feedback is heard and it makes an impact. Many of our initiatives are a direct result of customer engagement. Through our online customer panel, Let GO Know, which has over 7,500 panelists, we have conducted 57 surveys and collected over 66,000 responses. I encourage you to join, as your feedback guides us in shaping the improvements we’re making across our network. I am pleased to present the 2013 - 2014 Annual Progress Report, which outlines how we did last year, the improvements we’ve made to the GO system and highlights the things that we’re doing to help keep our promises to you.
    [Show full text]