Event Guide Connect. Co-Create. Communicate. 10-12 September 2018
Melbourne Exhibition and Convention Centre, Melbourne
internationalforum.bmj.com/melbourne @QualityForum #Quality2018 internationalforum.bmj.com @QualityForum #quality2018
Thank you to our 2018 Sponsors and Exhibitors Message from the Minister for Health Contents The Hon Jill Hennessy MP Sponsors Destination Sponsors 02 International Forum App
03 It is my great pleasure to welcome visitors to the International Welcome Forum on Quality and Safety in Healthcare to Australia for the first time, and especially to Melbourne. My warmest welcome 04 Practical Information to those who have travelled long distances to share their ideas, experience and enthusiasm at this exciting event. 05 Melbourne Highlights 2018 Exhibitors It really is the perfect time for Melbourne to be hosting some of the world’s brightest 07 minds, and celebrating healthcare quality and safety. Student and Junior Doctor Events Over the past 18 months, we have worked hard to drive improvement and innovation 08-09 across our states health system. We’ve delivered reform across the sector and a whole Keynote Speakers new way to work with patients, families, clinicians and health services. We’ve also unveiled our new lead agency, Safer Care Victoria – the strategic partner for this event. 10-11 Programme In keeping with the event’s theme of ‘Connect. Co-Create. Communicate’. I am proud Monday 10 September to showcase the work our health services are doing, and share the results of our renewed focus on healthcare improvement and innovation. 12-13 Programme To all attendees, I hope you enjoy your time here and take away with you plenty of Tuesday 11 September great ideas, resources and contacts. 14-15 Programme Wednesday 12 September
16-17 Floor Plan
19 International Forum App Message from Featured Sessions Professor Euan Wallace 20 Poster Sessions CEO, Safer Care Victoria How to get the app Key benefits of using the event app: 22 Networking Opportunities
23 Keep up-to-date It is a delight to welcome consumers, clinicians, academics and Consumer Participation Wifi access: with our activity Select the network Manage your healthcare executives to this International Forum on Quality and agenda and feed and don’t miss 24-25 InternationalForum and enter Safety in Healthcare. As a strategic partner with the Institute for personalise your out on any of our The Night Forum password forum2018 experience key sessions Healthcare Improvement and the BMJ, it is the happy task of Safer Care Victoria to trumpet the work of our health services 26-29 and the remarkable people who work within them to support Sponsors and Exhibitors Downloading our app the delivery of outstanding care. Always. 31 App store/GooglePlay: Search Partner Organisations Access and for IHI BMJ and enter event ID For those of you who signed up for the health experience visits to some of our save handouts Melbourne leading hospitals on the Monday of the Forum, I hope that what you see and learn 32-33 from the enriches your visit to Melbourne, Victoria and stays with you as you return to your Programme Advisory Committee sessions you Logging in health service. We are looking forward to learning from you. Username: Your email address attend Access and navigate that you registered with the full program. With For those who have been unable to attend these sessions, I know there are a Password: forum2018 Network - identify multiple floor plan views multitude of opportunities available to you to choose between, all designed to the attendees you and clear markers, you prompt discussion and debate. I urge you all to use this opportunity to connect would like to meet can quickly find the with colleagues from across the world who are gathered together in Melbourne, the and start to build session locations and world’s most liveable city. connections exhibitor stands Take in the posters. Check out the evening events. Enjoy yourselves.
3 internationalforum.bmj.com @QualityForum #quality2018
Practical Information Melbourne Highlights 2018
Welcome Reception Please join us at the International Forum Welcome Reception. NEW Tuesday 11 September, 17:15 - 18:00 in the Exhibition Hall. International Science and Melbourne experience days The Welcome Reception will be followed by The Night Forum taking place at Research Symposium Our popular experience days are an the Melbourne Convention and Exhibition Centre and The General Assembly. opportunity to visit world leading New to this year’s International Forum is organisations and learn first hand the International Science and Research from front line staff how they deliver Symposium. The day will provide a exceptional care to consumers. Delegates unique platform for researchers and will be experiencing a range of different Assistance: If you have any questions or require any information, please ask a member of the key scientific stakeholders to unite institutions, from primary care to specialist International Forum Team (they will be wearing green shirts) who will be able to assist you. in the advancement of improvement tertiary centres, and considering themes science in healthcare. The programme Will take place outside the Exhibition Hall, Ground Level. such as performance excellence, Registration: is presented by leaders in the field, and improving culture and putting the needs Please bring your printed e-badge with you to be scanned. You do not need to go to the registration delegates of all levels of experience are of the patient first. desk if you have printed your badge. Registration will be open during the following times: welcome to attend. See page 10 for Monday 10 September 07:30 | Tuesday 11 September 07:30 | Wednesday 12 September 07:30 more detail. Co-created with consumers Badges: Will be scanned each day when you enter the conference. Quality Improvement “Shark Consumers have been involved in Please be aware that you must wear your badge at all times during the International Forum as it shows the heart of designing and planning the days you are eligible to attend and guarantees you entry to the venue on those days. Tank” the programme, and we’re delighted Join this live and interactive session to to welcome a number of consumer Wifi Access is available in all areas. hear pitches from exciting new quality advocates to the event. Drop by to meet Please select the network M Connect and open your preferred internet browser. The M Connect login improvement projects all looking for them in our exhibition area to discuss page will appear, read the terms and conditions and choose to agree. Click the CONNECT NOW button. ‘investment’ from our expert judges. how through co-creation and co-design See page 15 for more detail. services can be made more efficient, and International Forum App is available to all attendees. patients receive best care. See page 30 For further information please see page 2. for more detail. The big debate: This house Poster Stage Sessions: These will take place in the Exhibition Hall on the two main event days, Tuesday believes that healthcare 11 September and Wednesday 12 September. These sessions provide a great opportunity to hear the improvement is an art rather Poster stage poster authors talk about their project during a 5 minute allocated slot on one our poster stages (see full Get inspired by listening to the vast array details on page 20). than a science of quality improvement projects on show In addition, we invite you to meet the poster presenters during registration, refreshments and lunch. Which direction should healthcare in our poster area, and have the chance to Authors will be standing next to their poster ready to share their work and answer any questions. improvement take? Should we regard hear from and meet the presenters on our it as an art and focus on perfection poster stage. See page 20 for more detail. through practice, co-creation, practical Certificates of Attendance: All attendees will receive a general certificate of attendance containing the number of hours of education. This will be emailed to you two weeks after knowledge, creativity and personal the event. skills? Or do we build it as a science, Welcome for new delegates systematically and rigorously exploring New to the International Forum? Come ‘what works’ to improve quality in along to our meet up on Tuesday morning healthcare? Join our opening debate to at 07:45 to meet other first time attendees Accommodation find out. See page 11 for more detail. and find out a little more about what to Agency contact details expect over the next two days.
If you have booked your accommodation through Ozaccom+ and need any assistance they can be contacted directly on Handouts and [email protected] Presentations or +61 7 3854 1611
Handouts and presentations made 5 available by speakers can be found on Streams Building Capability and Leadership Quality, Cost, Value internationalforum.bmj.com/ This year our programme is handouts-melbourne-2018 structured with five streams. These Population and Public Health and also in the International Forum App. streams capture the essence and Safety key priorities of today’s quality improvement movement. Person and Family-Centred Care
4 5 @QualityForum #quality2018
How can Student and Junior Doctor Events at the International Forum in Melbourne IHI help your Join the IHI Open School and connect with an interprofessional, global group of likeminded students, organisation junior doctors, and faculty onsite to network and build improve? your quality and safety skills.
Recommended Sessions Tuesday 11 September for Students and Student & Junior Healthcare Professional Networking Lunch: Juniors Speaking Up for Safety In-Person and Passport 12:15-13:15, Room 214, Melbourne Convention and Exhibition Centre Tuesday 11 September Today we challenge the fear that speaking up will destroy your career. Students, A1: Meeting the challenge of juniors, and faculty, are encouraged to grab their lunch and join the IHI Open implementation: The psychology Virtual Training to IHI Training School, Dr. Don Berwick, President Emeritus and Senior Fellow at the Institute for of quality improvement Healthcare Improvement, and fellow attendees to discuss the vital role students ihi.org/Passport and juniors play in developing and leading quality and safety work. This session A4: Creating large scale system Chief Quality Officer Programme will also provide attendees the opportunity to share what matters to them as future transformation Passport to IHI Training offers every member or early health providers and share ideas for how individuals can speak up to drive meaningful change. Managing conflict and Professional Development Programme of your health care facility free or discounted B1: creating a just culture Begins June 2019, Boston, MA enrolment in IHI trainings, special access to Night Forum: “Pitch Perfect” Three Minute Thesis Competition ihi.org/CQO publications and events, and added support 17:30-18:30, Main Poster Stage, Exhibition Hall, Melbourne Convention and B3: Improving the health of on your improvement journey. Exhibition Centre the population – national approaches from Sweden and Students and juniors will participate or support their colleagues in a competition Singapore Patient Safety Executive judged by Dr. Don Berwick, President Emeritus and Senior Fellow at the Institute for Healthcare Improvement, and Euan Wallace, Chief Executive Officer of Safer Care High-Impact Leadership in Victoria. The challenge: To present quality and safety research in the most engaging C2: Development Programme the real world Customised way in 3 minutes or less using only one static slide. Showcase your research, or join Professional Development Programme the audience of local and international thought leaders in quality and safety to get No quality without inspired. It’s sure to be an entertaining session for all! C3: 7–13 March 2019, Cambridge MA Services equity: Why and how quality IHI.org/PSE improvement must tackle Night Forum: Quality Quiz ihi.org/Custom inequity 19:00-20:00, The General Assembly For ten years, IHI has worked intensively After the thesis competition, get your thinking caps on and head over to the Improvement Advisor with organisations and government entities General Assembly for some friendly competition at the inaugural quality quiz! Wednesday 12 September This event will provide a fun, interactive approach to broaden participants QI Professional Development Programme to drive transformational change throughout D2: Smoke signals – how to knowledge, and the opportunity to learn from and be with other student and junior Begins January 2019, Belfast, UK a system or country. Learn how IHI can help use predictive analysis to avoid doctors from around the world. A limited number of spots will be held for a student system level failures ihi.org/IA you achieve bold aims in quality and safety, and junior doctor teams. and build long-term sustainability. D4: Effective communication - challenges and opportunities Open School from the consumer perspective Wednesday 12 September ihi.org/OpenSchool E2: Co-designing healthcare with consumers: Rhetoric to Student & Junior Healthcare Professional Networking Lunch: The IHI Open School can help you learn and spread safety and reality Visit IHI Building your QI Skills improvement knowledge through online courses. Join more than 12:15-13:15, Room 214, Melbourne Convention and Exhibition Centre E5: Creating a positive culture 500,000 learners from universities, organisations, and health at booth Attendees are invited to join the IHI Open School and IHI Improvement Advisors, for that promotes joy in work systems around the world in building core skills using these a final opportunity to connect with peers before the conference ends, learn some of essential trainings and tools. #11 the fundamentals of quality improvement, and participate in a fun, interactive lunch F4: Being ready for the change session to practice their QI skills and hear how to apply them when returning home. that’s coming
F5: Quality Improvement Shark Tank
Learn more at ihi.org/Asia-Pacific 7 Keynote Speakers
Keynote 1 | Tuesday 11 September, 09:40-10:30 Quality and Safety in Australia: looking up down under
Euan Wallace CEO, Safer Care Victoria; Australia
Professor Euan Wallace AM is the inaugural Chief Executive Officer of Safer Care Victoria, Victoria’s lead agency for quality and safety improvement in healthcare. Professor Wallace is an academic obstetrician and gynaecologist by training. Prior to his appointment to Safer Care Victoria, Professor Wallace was the Director of the Tuesday 11 September, 16:15-17:15 Keynote 3 | Wednesday 12 September, 09:30-10:30 Women’s Health Program at Monash Health, Victoria’s largest Keynote 2 | women’s health service. In that role, he established a clinical Creating a Culture of Safety Achieving Change at Scale governance framework to drive and embed a culture of healthcare improvement. Professor Wallace is also the Carl Wood Professor and Head of Derek Feeley Donald M. Berwick Department of Obstetrics and Gynaecology at Monash University CEO, President, Institute of Healthcare MD, MPP, President Emeritus and where he leads a perinatal medicine research group. His research Improvement (IHI); USA Senior Fellow, Institute for Healthcare interests are in fetal development, maternal health, stem cell biology Improvement (IHI); Former Administrator, and patient safety. Centres for Medicare and Medicaid Derek Feeley, President and CEO, Institute for Healthcare Services; USA Improvement (IHI), previously served as IHI’s Executive Vice President from 2013 to 2015, during which time he had A pediatrician by background, Dr. Berwick has served on the Too much medicine: executive-level responsibility for driving IHI’s strategy in five faculty of the Harvard Medical School and Harvard School of turning back the tide of medical excess focus areas: Improvement Capability; Person and Family- Public Health, and on the staffs of Boston’s Children’s Hospital Keynote 4 | Wednesday 12 September, 16:15-17:00 Centered Care; Patient Safety; Quality, Cost, and Value; and Medical Centre, Massachusetts General Hospital, and the the Triple Aim. Brigham and Women’s Hospital. He has also served as Vice Chair Breaking down barriers in medicine to improve Fiona Godlee of the US Preventive Services Task Force, the first “Independent children’s lives Prior to joining IHI in 2013, Mr. Feeley served as Director Member” of the American Hospital Association Board of Trustees, Editor-in-Chief, the BMJ; UK General for Health and Social Care in the Scottish and Chair of the National Advisory Council of the Agency for Government and Chief Executive of the National Health Healthcare Research and Quality. Vania Deonizio Service (NHS) in Scotland. In that role he was the principal Founder and Executive Director, Dancin advisor to the Scottish Government on health and healthcare He served two terms on the Institute of Medicine’s (IOM’s) Power; USA Fiona Godlee is the Editor in Chief of The BMJ. She qualified as a policy and on public service improvement. He also provided Governing Council, was a member of the IOM’s Global Health doctor in 1985, trained as a general physician in Cambridge and leadership to NHS Scotland’s 140,000 staff in their delivery of Board, and served on President Clinton’s Advisory Commission London, and is a Fellow of the Royal College of Physicians. She has high-quality health and healthcare. In 2013, Mr. Feeley was on Consumer Protection and Quality in the Healthcare Industry. Recognised as a leading authority on healthcare quality and written and lectured on a broad range of issues, including health made a Companion of the Order of the Bath by Her Majesty, Vania Deonizio, Founder and Executive Director, Dancin Power, is a improvement, Dr. Berwick has received numerous awards for and the environment, the ethics of academic publishing, evidence Queen Elizabeth II, in recognition of his services to health dancer, choreographer, and an advocate for cultural change fighting his contributions. In 2005, he was appointed “Honorary Knight based medicine, access to clinical trial data, research integrity, open and healthcare. for hospitals to treat humans as individuals who benefit from having Commander of the British Empire” by the Queen of England in access publishing, patient partnership, conflict of interest, and access to creative and expressive arts during hospitalisation. overdiagnosis and overtreatment. recognition of his work with the British National Health Service. Born in Rio de Janeiro and raised throughout Brazil, Vania founded After joining The BMJ as an assistant editor in 1990, she moved in Dancin Power in the spring of 2006, while living in the United States. 2000 to help establish the open access publisher BioMedCentral Gary Kaplan Dancin Power is a nonprofit organisation that broke barriers in as its founding Editorial Director for Medicine. In 2003 she returned medicine by developing the first-of-its-kind revolutionary approach to BMJ to lead its Knowledge division and was appointed Editor Chairman and CEO, Virginia Mason Health Jason Leitch of teaching adapted dance lessons to hospitalised children to in Chief of The BMJ in March 2005. Fiona is honorary professor at System; USA reduce the negative impact of hospital stays on their health, self- the Netherlands School for Primary Care Research (CaRe), honorary National Clinical Director, Scottish esteem, and emotional well-being. fellow of the Royal College of General Practitioners, a senior Government; UK visiting fellow at the Institute of Public Health at the University of Dr. Gary Kaplan’s leadership at Virginia Mason has been Her goal was to create a program that would enhance hospitalised Cambridge, honorary fellow of the Faculty of Public Health and a recognised by the Harvard Business School as a standard- children’s quality of life by providing an outlet for them to express by-fellow of King’s College Cambridge. setting approach to improving cost and quality; he is widely Jason Leitch is the National Clinical Director of the Quality Unit their emotions, move their bodies, give them a sense of self, provide recognised as one of the most influential physician executives in The Scottish Government Health and Social Care Directorate. normalcy, and help them feel uplifted. Thanks to her passion and in healthcare. He has developed and led national “market- Jason is an Honorary Professor at the University of Dundee. He determination, today, over 16,000 hospitalised children and their place collaboratives” with key employers to reduce health was a 2005-06 Quality Improvement Fellow at the Institute for families at eight children’s hospitals across the United States have costs and dramatically improve both employee productivity Healthcare Improvement, in Boston, sponsored by the Health been positively impacted by the power of music, movement, and corporate competitiveness. Foundation. mindfulness, and dance.
8 9 internationalforum.bmj.com @QualityForum #quality2018
Monday | 10 September 2018 Streams for 2018: Quality, Cost, Value Population and Public Health Building Capability and Leadership Safety Person and Family - Centred Care
3. Utilise quality improvement tools and undertake Writing for Publication - how to write an Full day interactive sessions Half day interactive sessions small cycle testing of change using PDSA M7 abstract and share the lessons of your QI work 09:00-17:00 4. Understand the basic measurement frameworks in 13:30-17:00 quality improvement Room 212 In this practical session, you will receive expert advice and , Director ACHS Improvement Academy; International Science and Research Symposium Bernie Harrison Creating Exceptional Experience guidance on how to write an eye catching abstract for Australia M4 M1 Room 213 publication, and the next steps for sharing lessons from Room 219 , Adjunct Associate Professor Tan Gervais Wansaicheong The Royal Women’s Hospital’s goal is that all staff your work. The International Science and Research Symposium Tock Seng Hospital; Singapore and volunteers will complete their 10 hour ‘Creating Cat Chatfield, Quality Improvement Editor, The BMJ; UK provides a unique platform for researchers and key scientific Debbie Wild, Deputy Director, Office of Improvement Exceptional Experiences’ (CEE) course. This workshop stakeholders to unite in the advancement of improvement Science, Centre for Performance Excellence, Changi highlights the key elements of the full course. Attendees science in healthcare. The programme will cover important General Hospital; Singapore will actively participate in facilitated dialogue meant to topics such as the sustainability of improvement, how inspire mindfulness about the impact that their words, context affects implementation, the harnessing the power Engaged Physicians Transform Care assumptions, actions and behaviours have on a patient’s of registries and whether data and digital the saviours of M3 Room 212 experience. This workshop uses practical techniques improvement science. The programme is presented by Implementing the Virginia Mason Production System to promote reflection on personal experiences, patient leaders in the field, and delegates of all levels of experience stories and new ways of thinking and doing. are welcome to attend. (VMPS) as its management system transformed Virginia Mason Medical Centre into one of the United States’ After this session, participants will be able to: Euan Wallace, Safer Care Victoria safest and best hospitals. This session explores key 1. Be inspired to think, behave and interact in ways Jean Frederic Levesque, Agency for Clinical Innovation principles underpinning its success: urgency for change; that support providing and exceptional patient Rachelle Buchbinder, Flinders Medical Centre a shared vision that puts patients first and effective physician leadership. experience Bev Thomas, Austin Health The session also describes the process Virginia 2. Reconnect to the importance of your work and , Cabrini Institute Asmara Jammali-Blasi Mason engaged in to co-develop clear and reciprocal remind you that regardless of your role – everyone Jane Yelland, Murdoch Children’s Research Institute expectations – a new compact – between organisational contributes to patient experiences Alison Kitson, Flinders University leaders and doctors. 3. Feel energised challenge the status quo , Chief Experience Officer, The Royal Opening Keynote Elif Ekinci, Austin Hospital After this session, participants will be able to: Sherri Huckstep Women’s Hospital, Victoria; Australia 17:30-18:30 Plenary Hall Peter Choong, Monash University 1. Appreciate the profound adaptive challenges for , Member of Consumer Advisory John McNeil, St Vincent’s Hospital doctors and managers in transforming healthcare Simon Gullery The big debate: This house believes that delivery Committee, Member of the Quality and Safety Melissa Baysari, Macquarie University Committee, Portfolio Governance Manager, healthcare improvement is an art rather than a 2. Identify strategies that shine a light on urgency for James Dromey, Murdoch Children’s Research Institute Transformation, Bupa; Australia and New Zealand science change and build and sustain shared vision Enrico Coiera, Macquarie University Which direction should healthcare improvement take? 3. Describe how reciprocal and explicit expectations Should we regard it as an art and focus on perfection through Aenor Sawyer, University of California, San Francisco Hospital-wide Patient Flow: Right Care, Right that are transparent and fair enhance doctor M5 practice, co-creation, practical knowledge, creativity and , Macquarie University Place, Right Time Peter Hibbert engagement in change personal skills. Or do we build it as a science, systematically Ian Scott, University of Queensland 4. Identify lessons from Virginia Mason’s transformation Room 220 and rigorously exploring ‘what works’ to improve quality in Harriet Hiscock, Murdoch Children’s Research Institute process applicable to their own organisation Addressing vexing issues of patient flow in hospitals is healthcare? essential to ensure safe, high quality, patient-centered Gary Kaplan, Chairman and CEO, Virginia Mason Health Helen Bevan, Chief Transformation Officer, NHS Horizons; UK System; USA care. Failure to provide the “right care, in the right place, at the right time” puts patients at risk for sub-optimal Göran Henriks, Chief Executive of Learning and Innovation at Half day interactive sessions Jack Silversin, Founding Partner, Amicus, Inc; USA care. Poorly managed hospital flow also adds to the Qulturum in Region Jönköping County; Sweden 09:00-12.30 already taxing burden on clinicians and staff, and diverts Chien Earn Lee, Chief Executive Officer, Changi General Designing and Scaling up your QI Initiative their attention from clinical care. Improving hospital-wide Hospital; Singapore M6 patient flow is critical for increasing value for patients, Room 220 Bernie Harrison, Director, Australian Council on Healthcare Introduction to Quality Improvement clinicians and healthcare systems. Standards Improvement Academy; Australia M2 This highly interactive session will provide the core Room 213 , Chief Executive Officer, Health Quality and IHI approach to implementing and scaling up priority After this session, participants will be able to: Janice Wilson Safety Commission New Zealand; New Zealand Quality improvement in healthcare is the systematic use programs using QI methods. The participants will learn 1. Understand and describe how to apply the of data and improvement science to achieve exceptional the 5 core components of design for improvement, and conceptual framework for system optimisation to service to patients/clients and their families. This workshop the IHI framework for phased, exponential scale up, improve hospital-wide patient flow will provide participants with the knowledge and skills together with an assessment tool to assess readiness for 2. Utilise an approach for “sense-making” regarding The BMJ and IHI would also like to thank the following organisations for to identify gaps in safety and quality; the theory of implementation and scale up. The session will be a mix the multiple strategies for improving hospital providing us with a choice of Experience Days for International Forum improvement science; strategic aims for improvement; tools of knowledge transfer of approaches and frameworks, as operations and patient flow throughout the hospital delegates to attend: to undertake a diagnostic process to identify sources of Eastern Health: Achieving performance excellence well as interactive activities. Participants are encouraged 3. Analyse organisational capability, change concepts process failure; testing change using PDSA cycles and; how Creating safety to bring their own improvement projects to test drive the and successful interventions for creating a Melbourne Health and the Peter MacCallum Cancer Centre: to measure whether changes lead to improvement. culture through engaged teams and consumers implementation and scale up frameworks. sustainable system for system-wide hospital flow, so The Royal Children’s Hospital: Delivering great patient-centered care in a After this session, participants will be able to: Pierre Barker, Chief Global Programs and Partnerships that patients receive the right care, in the right place, children’s hospital at the right time 1. Understand the theory and science of quality Officer, Institute for Healthcare Improvement (IHI); USA Alfred Health: Big Problems, Big Solutions – improving care for patients and communities improvement Azhar Ali, Head of Middle East, Asia Pacific Region, Frederick C. Ryckman, M. D.Former Senior Vice Institute for Healthcare Improvement (IHI); USA President for Medical Operations, Professor of Surgery, Melbourne Park Tennis and Mercy Health: Putting the Consumer at the Heart 2. Set an improvement aim and choose an improvement of Healthcare Cincinnati Children’s Hospital Medical Centre team Royal Australian College of General Practitioners, South Eastern Melbourne Patricia Rutherford, Vice President, Institute for Primary Health Network, Emerald Medical Centre, Department of General Healthcare Improvement (IHI); USA Practice, Monash University: Primary care
10 11 Daily Programme Tuesday | 11 September 2018 Streams for 2018: Quality, Cost, Value Population and Public Health Building Capability and Leadership Safety Person and Family - Centred Care F 07 45-08 00 Poster Stage, Exhibition Hall 8 00 EN1 EN2 EN3 F Q F EN4 F Kate Barnes, Director, atient and onsumer xperience, T e oyal omen s ospital, F Anne Duggan, linical Director, ustralian ommission on Safety and uality in ealt care ictoria ustralia Helen Bevan, ief Transformation Officer, James Downie, O, ndependent ospital ricing ut ority ustralia ustralia 8 0 Charlene Edwards, xecutive Officer, elbourne Social uity nstitute ustralia S ori ons Room 212 Room 213 Room 219 Room 220
00 Room locations
0 Plenary Hall Ground floor KEYNOTE 1 Registration, Plenary Hall, T D S T ST OO DO D 10 00 Euan Wallace, O, Safer are ictoria ustralia Exhibition Hall, Posters TOO D T T T D O D SS Fiona Godlee, ditor in ief, t e Plenary Hall Level Two 10 0 Room 212, 213, 214 , 219, 220 or i r a 11 00 A1 F A2 A3 A4 A5 F F Q F F F Q T eme Safety , Director of linical Nguk Lan Pang, omen s and ildren s ospital Cynthia Wensley, ecturer, Sc ool of Philip Choo Wee Jin, roup ief xecutive Officer, ational ealt care roup, Singapore Glen Farrow overnance, Sydney ildren s Singapore ursing, niversity of uckland ew and Senior onsultant, Department of eriatric edicine, Tan Tock Seng ospital Singapore Azhar Ali, ead of iddle ast, sia and acific, 11 0 ealand ospitals etwork ustralia nstitute for ealt care mprovement, S Geoffrey Smith, Senior syc iatrist, niversity of Pa-Chun Wang, Sc, O, oint ommission of Taiwan Taiwan estern ustralia ustralia Nancy Riebling, of mprovement Gerry Marr, ief xecutive, Euan Wallace, O, Safer are ictoria ustralia Christine Dennis, O ustralian ouncil ealt care Standards ustralia Sout astern Sydney ocal Theresa Williams, Director, ental ealt esearc and Science and aster lack elt, Pierre Barker, ief lobal artners ips and rograms Hing-Yu So, Service Director, uality and Safety, T luster, ospital ut ority ong ong ealt District S S D ustralia Strategy, Office of t e ief syc iatrist, estern ort well ealt S Officer, nstitute for ealt care mprovement, , S Siu-Fai Lui, linical rofessional onsultant, Sc ool of ublic ealt and rimary are, ustralia ustralia 12 00 inese niversity of ong ong ong ong Plenary Hall Room 212 Room 213 Room 219 Room 220 Poster Stage, Exhibition Hall
L2 F 12 0 L1 Vania Deonizio, ounder and xecutive Director, u r a Dancin ower S Poster Stage, Exhibition Hall 1 00 Room 214
B1 F B2 FF B3 F B4 F B5 F F 1 0 Charlie Corke, Senior ntensive are Specialist, arwon ealt , resident Yolima Cossio Gil, linical Data nnovation ead, ospital Jenny Preece, ural ealt etwork anager, T e gency T eme uality, ost, alue Alvin Shang Ming Chang, Senior ustralian and ew ealand ollege of ntensive are edicine ustralia Philip Choo Wee Jin, roup ief xecutive Officer, ational niversitari all d ebron Spain for linical nnovation ustralia onsultant, Department of Shing Liao, Deputy xecutive Officer, oint ommission of Taiwan Taiwan ealt care roup, Singapore and Senior onsultant, Department of Shunzo Koizumi, oard ember, apanese Society for Paul Yates, eriatrician, ustin ealt ustralia eonatology, omen s and eriatric edicine, Tan Tock Seng ospital Singapore uality and Safety in ealt care apan ildren ospital Singapore Pa-Chun Wang, O, oint ommission of Taiwan Taiwan Anette Nilsson, Development and Strategic Officer, ulturum, egion 1 00 Siu-Fai Lui, linical rofessional nk ping ounty Sweden onsultant, Sc ool of ublic Göran Henriks, ief xecutive of earning and nnovation at ulturum ealt and rimary are, inese in egion nk ping ounty Sweden niversity of ong ong ong ong
1 0 Plenary Hall Room 212 Room 213 Room 219 Room 220 Poster Stage, Exhibition Hall t r oo r a 1 00
C1 F C2 C3 Q Q C4 C5 FF F F Q F T eme erson and T eme opulation Q F Michael Greco, ief xecutive, atient Opinion ustralia ustralia Carrie Marr, ief xecutive, linical xcellence ommission, amily entred are and ublic ealt 1 0 Frederick C. Ryckman, D, recently retired Senior ice Jason Leitch, ational Kiri Rikihana, roup anager, ortality Kevin Stewart, edical Director, ealt care Safety Louise McKinley, Director, atient xperience and artners ips, Safer S ealt , ustralia resident for edical Operations, incinnati ildren s linical Director, Scottis eview ommittees Secretariat and nvestigation ranc are ictoria ustralia Gerry Marr, ief xecutive, Sout astern Sydney ocal ospital edical entre S overnment aiw aka aere Te ai Oranga ew Carl Macrae, ssociate Director of esearc and David Plunkett, ief xecutive, astern ealt ustralia ealt District S S D ustralia ealand valuation, ealt care Safety nvestigation ranc Poster Stage, Poster Stage,
Room 212 Room 213 Room 219 Plenary Hall Room 220 Exhibition Hall Exhibition Hall 1 00
KEYNOTE 2 F F 1 0 Derek Feeley, O, resident, nstitute of ealt care mprovement S Gary Kaplan, airman and O, irginia ason ealt System S 1 00 Plenary Hall Don’t forget to join in the WELCOME RECEPTION 17 15 - 18 00 1 0 followed by the NIGHT FORUM 18 00-21 00 conversations on twitter S1 F Fiona Godlee, ditor in c ief, T e Tweet us at #quality2018 Donald M Berwick, D, , resident meritus and Senior ellow, nstitute for Exhibition Hall #nightforum 18 00 ealt care mprovement ormer dministrator, enters for edicare and edicaid Services S Euan Wallace, O, Safer are ictoria ustralia Room 212 18 0
12 13 Daily Programme Wednesday | 12 September 2018 Streams for 2018: Quality, Cost, Value Population and Public Health Building Capability and Leadership Safety Person and Family - Centred Care
8 00 BR1 F F BR2 F Cat Chatfield Quality m ro m t itor Azhar Ali, ead of iddle ast sia acific, nstitute for ealt care mprovement S Paresh Dawda u t ro or Quality ar ommitt a i ory oar m r Quality u tralia Pierre Barker, ief lobal artners ips rograms Officer, nstitute for ealt care mprovement S 8 0 Kevin Stewart i al ir tor alt ar a ty ti atio ra Derek Feeley, resident O, nstitute for ealt care mprovement S Jessica Perlo, Director, nstitute for ealt care mprovement S Room 212 Patricia Rutherford, ice resident, nstitute for ealt care mprovement S Room 213 00 Room locations Plenary Hall 0 KEYNOTE 3 Ground floor Donald M. Berwick, D, , resident meritus and Senior ellow, nstitute for ealt care mprovement ormer dministrator, enters for edicare Registration, Plenary Hall, and edicaid Services S Exhibition Hall, Posters 10 00 Jason Leitch, ational linical Director, Scottis overnment
Level Two Plenary Hall 10 0 Room 211, 212, 213, 219, 220 or i r a 11 00 D1 D2 D3 F Q D4 FF F D5 F
Amanda Reeves, mprovement anager, edesign, T e F Karin Thursky, Director, ational entre for T eme mprovement orks oyal ildren s ospital elbourne ustralia Benjamin Nowotny, S D andidate, onas Cat Chatfield Quality m ro m t itor Manvir Victor, airman, atient for atient Safety alaysia ntimicrobial Stewards ip elbourne ustralia in rogress niversity elbourne ustralia 11 0 Andrew Likaka, Director, uality anagement Directorate, Dominique Allwood o ulta t i u li alt i i Kevin English, Stroke oundation onsumer ouncil, Safer are ictoria Stroke etwork ustralia Jason Trubiano, Director of ntimicrobial inistry of ealt alawi Carolyn Gullery, xecutive Director lanning, unding and Jen Morris o um r r tati ar r i r ity o l our ool o u li alt u tralia Stewards ip and ntibiotic llergy, ustin Decision Support at anterbury D and est oast D Helen Karagiozakis, ember of elbourne ealt s onsumer dvisory ommittee, Senior orporate nalyst ealt ustralia ew ealand for t e ictorian Department of ustice and egulation ustralia Anucha Apisarnthanarak, ssistant rofessor, Jacqui Gibson-Roos, onsumer ember of ustin ealt , T e ictorian linical ouncil, and t e ustralian T ammasart niversity ospital, ratumt ani 12 00 ollege of mergency edicine ustralia T ailand
Room 212 Plenary Hall Room 213 Room 219 Room 220 Poster Stage, Exhibition Hall
12 0 F Donald M. Berwick r i t m ritu a ior Patricia Rutherford i r i t titut u r a F llo titut or alt ar m ro m t Form r or alt ar m ro m t mi i trator tr or i ar a i ai r i Room 212 Poster Stage, Exhibition Hall 1 00 Room 214
E1 F E2 E3 F E4 E5 1 0 Louise Riley, g ssistant Secretary, rimary are, Dental alliative are ranc , Pat McGorry, xecutive Director of Orygen, rofessor of Derek Feeley, O, resident, nstitute of ealt care mprovement S T eme Safety David Plunkett, ief xecutive, astern ealt Jane Murkin, Deputy Director eneral rimary are and ental ealt Division, Department of ealt ustralia out ental ealt at T e niversity of elbourne, Jessica Perlo, , Director, nstitute of ealt care mprovement S Walid Jammal, eneral ractitioner rincipal , ills amily eneral ractice ustralia uality, overnance isk, T ealt Director of t e oard of t e ational out ental Chien Earn Lee, ief xecutive Officer, angi eneral ospital Singapore ustralia Sydney linical ecturer, estern linical Sc ool, niversity of Sydney onjoint ealt oundation ustralia Lisa Mckenzie, Director of Operations, recinct Ngai Chuen Sin, ief anager atient Safety isk anagement , ospital ut ority, ong ong ollaboration, eter ac allum ancer entre T e Christine Walsh, Director, artners in are, Senior ecturer, Sc ool of edicine, estern Sydney niversity ealt care Hong Choon Chua ief xecutive Officer, nstitute of Euan Wallace, O, Safer are ictoria ustralia oyal elbourne ospital ustralia ealt uality and Safety ommission omes nitiative xpert anel ember ustralia ental ealt Singapore 1 00 ellington ew ealand Leanne Wells, O, onsumer ealt orum ustralia Milton Lum, onsultant Obstetrician ynaecologist ember of oard of Deon York, rogramme anager, ealt overnors, erdana niversity alaysia uality Safety ommission ew ealand
1 0 Room 212 Room 213 Room 219 Room 220 Plenary Hall Poster Stage, Exhibition Hall t r oo r a 1 00
F1 F F2 F3 F4 F F5 Q F6 F Q Göran Henriks, ief xecutive of earning and F Ben Nowotny, S D andidate, onas niversity, elbourne ustralia F T eme uilding apability and eaders ip nnovation, nk ping ounty ouncil Sweden Benjamin Gorrie, ictoria Director and Helen Bevan, ief Transformation Hwei Yee Tai, roup ief uality Officer, ational ealt care roup Singapore F 1 0 David Galler, ntensive are Specialist, iddlemore resident, TS a ustralia Jo ealand acilitator, T e ump ustralia Officer, S ori ons Manvir Victor, airman, atient for atient Safety alaysia alaysia Vivian Lin ro or a ro i r ity l our u tralia ospital ew ealand Jim Lawson acilitator, T e ump ustralia Fiona Godlee, ditor in c ief, T e
Room 212 Room 213 Room 219 Plenary Hall Room 220 Room 211 Poster Stage, Exhibition Hall 1 00
KEYNOTE 4 1 0 Vania Deonizio, ounder and xecutive Director, Dancin ower S
1 00 Plenary Hall Don’t forget to join in the conversations on twitter Tweet us at #quality2018
14 15 internationalforum.bmj.com @QualityForum #quality2018 Floor Plan
oster Posters and 211 Area oster tage 214 Exhibition Hall 212 213
21 peaker oster 22 Level 2 Check-in Area
Exhibitors (by stand number)
oster Area 1. The Australian Council on Healthcare Standards (ACHS)
2. Minute to Win It 7 9 10 3-4. KPMG and Cemplicity 6 12 11 nter oster 5. Australian Visitor Centres 5 Area 6. Occupational English Test osters 4 7. Riskman International 3 9. Joint Commission of Taiwan hibition nter 2 all 13 10. International Forum on Quality and 1 Safety in Healthcare 14 nter 11. IHI lenary all 15 12. Cognitive Institute nter Registration nter eet the 13. Lightfoot Solutions Consumer 14. Clinical Excellence Commission
Ground Floor 15. BMJ
16 17 internationalforum.bmj.com @QualityForum #quality2018 2019–20 HARKNESS FELLOWSHIPS Featured Sessions in HEALTH CARE POLICY and PRACTICE I know of no comparable experience to widen someone’s professional horizons We have an exciting schedule of speakers, sessions and activities planned. Call for Applications in health care, combined with their Not sure where to start? Here are some suggestions below, organised by theme: ability to meet those new expectations. Harkness Fellows have unparalleled THE COMMONWEALTH FUND invites promising mid-career Quality, Cost, Value Safety access to thinkers and doers at the professionals—government policymakers, academic researchers, Beyond RCA; investigating serious healthcare highest levels across American health Hospital-wide patient flow: clinical leaders, hospital and insurance managers, and journalists— M5 Right care, right place, right time C4 failures using approaches adapted from other industries from Australia, Canada, France, Germany, the Netherlands, New care and health policy. Crucially they When: Monday 10 September, 13:30-17:00 When: Tuesday 11 September, 15:00-16:00 Zealand, Norway, and the United Kingdom—to apply for a unique also have the time and flexibility to Location: Room 220 Plenary Hall opportunity to spend up to 12 months in the United States as a explore their own direction, priorities, Location: Harkness Fellow in Health Care Policy and Practice. Established by and views. More generally, living Transforming the value in healthcare Antimicrobial medication safety B4 Tuesday 11 September, 13:15-14:30 D5 Wednesday 12 September, 11:00-12:15 The Commonwealth Fund in 1925, the Harkness Fellowships were and working in the United States is a When: When: Location: Room 219 Location: Room 220 modeled after the Rhodes Scholarships and aim to produce the fascinating contrast to life at home–not next generation of health policy leaders in participating countries. least for the things it tells us about our Fellows are placed with mentors who are leading U.S. experts at own NHS. organizations such as Harvard University, Stanford University, Patient and Family Centered Care Building Capability and Leadership Kaiser Permanente, and the Institute for Healthcare Improvement Effective communication - challenges and Meeting the challenge of implementation: to study issues relevant to The Commonwealth Fund’s mission James Mountford D4 opportunities from the consumer perspective A1 The psychology of quality improvement (2005–06 Fellow) to support a high performing health care system—insurance Director of Clinical Quality and Value When: Wednesday 12 September 11:00:12:15 When: Tuesday 11 September, 11:00-12:15 coverage, access, and affordability; health care delivery system UCL Partners Location: Room 219 Location: Plenary Hall reforms (e.g., bundled payments, accountable care organizations, Co-designing healthcare with consumers: Rhetoric to Sports coaching for healthcare teams innovative approaches to care for high-need/high-cost patients); E2 reality F1 When: Wednesday 12 September, 15:00-16:00 cost containment; and other critical issues on the health policy When: Wednesday 12 September, 13:15-14:30 Location: Room 212 agenda in both the U.S. and their home countries. A peer- Location: Room 213 reviewed journal article or policy report for Health Ministers and other high-level policy audiences is the anticipated product New for of the fellowship. Harkness Fellows have published their Population and Public Health Don’t miss findings in top-tier journals, including: BMJ, Health Affairs, and 2018 New England Journal of Medicine. Getting on top of the global caesarean section Welcome for new delegates A5 epidemic: How Quality Improvement methods ND When: Tuesday 07:45-08:00 The Commonwealth Fund brings together the full class of Fellows can help Location: Poster Stage throughout the year to participate in a series of high-level policy APPLICATION DEADLINES When: Tuesday 11 September, 11:00-12:15 Dancin Power demonstration briefings and leadership seminars with U.S. health care leaders. Location: Room 220 September 4, 2018: L1 When: Tuesday 13:00-13:15 Building on their fellowship experiences, Harkness Fellows have Location: Poster Stage moved into senior positions within academia, government, and Australia and New Zealand Improving the health of the population: B3 National approaches from Sweden and Singapore health care delivery organizations, making valuable contributions Nursing now: A global campaign November 12, 2018: When: Tuesday 11 September, 13:15-14:30 L4 When: Wednesday 12:30-13:00 to health policy and practice at home and in the United States. Room 212 Canada, France, Germany, Location: Room 213 Location: EACH FELLOWSHIP PROVIDES UP TO U.S. $130,000 IN the Netherlands, Norway, SB SUPPORT, which covers roundtrip airfare to the U.S., living and the U.K. allowance, project-related travel, travel to fellowship seminars, Cerner Soapbox presentation health insurance, and U.S. federal and state taxes. A family When: Wednesday 12:30-13:00 VISIT Location: Poster Stage supplement (i.e., approximately $60,000 for a partner and two commonwealthfund.org/fellowships Jeremy Young, Senior Quality Executive – Global Population Health, Cerner, USA children up to age 18) is also provided to cover airfare, living for more details and to apply. allowance, and health insurance. CONTACT Don’t forget to join in the Robin Osborn, vice president and director, conversations on twitter The Commonwealth Fund is a private foundation, established in 1918 and International Program in Health Policy and Tweet us at #quality2018 based in New York, which aims to promote a high performing health care Practice Innovations, at [email protected] to system that achieves better access, improved quality, and greater efficiency, inquire about the program, eligibility, and particularly for society’s most vulnerable. proposed projects.
19 internationalforum.bmj.com
We have over 400 posters showcasing Poster Sessions improvement projects from around the world. We hope you take the time to visit and meet the contributors. The poster displays are an integral part of the International Forum, providing an opportunity for teams to share and discuss their improvement strategies and achievements.
We have organised a number of poster stage sessions. Drop into any of our facilitated poster sessions and hear authors deliver short presentations about their project and answer any questions from the audience.
27-29 March 2019 SECC, Glasgow, Scotland
These sessions are open to all attendees and we invite you to oin over 3, international attendees from take the time to start conversations with colleagues worldwide. over countries at one of the largest All sessions are presented in specific themes listed below: international conferences for healthcare Book now professionals in quality improvement with Early Bird rates Available until Tuesday 11 September Wednesday 12 September and patient safety. 29 January 2019 A. D. 11:00-12:15 11:00-12:15 Themes covered in this session are: Themes covered in this session are:
Safety Improvement Works in Progress
Sponsored by: B. E. 13:15-14:30 13:15-14:30 Key reasons to attend Themes covered Themes covered in this session are: in this session are: ear from over 100+ international Network, connect and build coalitions speakers providing practical ideas that to inspire understanding between Quality, Cost, Value Safety can be implemented in the workplace healthcare organisations worldwide e inspired with access to over 700+ earn key strategies from healthcare C. F. poster displays. ear from the authors leaders and visionaries 15:00-16:00 15:00-16:00 Take your poster from and meet the presenters across our vast Themes covered in this session are: Themes covered in this session are: Enhance your professional knowledge Melbourne to Glasgow! array of quality improvement pro ects Person and Family Centred Care Building Capability and Leadership to make a real difference to patient If you have a poster in Melbourne, your work can also be displayed at the Attend the International Science and outcomes in your community Population and Public Health International Forum in Glasgow Research Symposium connecting (27-29 March 2019) researchers and healthcare professionals Find out more at: Location: internationalforum.bmj.com/glasgow Poster Stage, Exhibition Hall Submission deadline: Register now internationalforum.bmj.com/glasgow Tuesday 6 November 2018
20 21 internationalforum.bmj.com @QualityForum #quality2018
Networking Opportunities Consumer Participation
At the International Forum, we’re passionate about involving The theme for the 2018 International Forum Poster theatre consumers in the design and delivery of our conference. Check out over 400 posters in our poster theatre is Connect. Co-Create. Communicate, and meet the poster presenters during registration, Here are a few ways you can connect with some of the providing you with plenty of opportunities refreshments and lunch as they will be standing next to inspirational advocates who will be attending the event. their poster ready to share their work and answer any for you to meet our experts, catch up with questions. colleagues, meet new connections and Why not attend the poster sessions providing a great begin collaborations. opportunity to hear the poster authors talk about their #withconsumers D4: Effective communication - challenges project during a 5 minute allocated slot on our poster We’re proud to be the first conference to and opportunities from the consumer stage. display the #withconsumers tick provided by the Consumer Health Forum. A cohort perspective Welcome reception of consumers will be chairing sessions and When: Location: Wednesday 12 September, 11:00-12:15 Room 219 Join us at the International Forum welcome reception on participating in discussions throughout the conference - look Tuesday 11 September from 17:15 in the Exhibition Hall. out for delegates wearing the ‘consumer representative’ sticker on their badges, follow the hashtag to contribute to the In this interactive panel session we’ll hear from consumers conversation on twitter. about what they perceive to be the biggest challenges The Night Forum and opportunities in terms of communication in the Our Welcome This multi-streamed event will provide delegates with Meet the consumer care environment, and what we can do to ensure that an opportunity to meet peers in an informal setting and Come along to our consumer meeting place in the exhibition healthcare professionals and service users are working Reception continue networking and learning through a range of to hear great examples of co-created projects, and get advice together to co-design services in the most effective way. Join us at the International activities including The Reel Health International Short from our advocates on how you can get service users involved Forum welcome reception on Film Festival, Quality Improvement Adventure Quest, in your organisation. a Quality Improvement Quiz and more. Join us on the Tuesday 11 September evening of Tuesday 11 September from 18:00 onwards to When: Location: from 17:15 in the participate in one of our activities. See pages 24-25 for Tuesday 11 and Wednesday 12 September, Exhibition Hall Exhibition Hall. more details. 10:30-11:00, 12:15-13:15, 14:30-15:00 Minute to Win It Visit Stand 2 and participate in a 60-second energiser activity that is designed to stimulate conversation and re-energise delegates throughout the conference. Well-being and Sustainability
Minute to Win It Charitable donations Keep up-to-date on what is going Visit stand 2 and compete with your on and download the International Please deposit any unused items from the colleagues in some fast paced games which Forum App. Forum including drink bottles, notebooks, will test your skills and quick thinking. pens and t-shirts in one of the donation Benefit from: points throughout the convention centre. 1. Regular activity feeds to remind you When: MCEC will donate these to their charity about our key sessions, ensuring you partner, Launch Housing. don’t miss out Tuesday 11 and Wednesday 12 September, Sustainable menus 2. View the full programme and navigate 10:30-11:00, 12:15-13:15, 14:30-15:00 The talented chefs at MCEC have sourced around the venue quickly with local produce that’s in-season to develop interactive maps your lunches. This decreases the food 3. Access your personalised agenda with Dancin Power Demonstration miles and allows for the creation of fresh, all the sessions you have pre-booked sustainable menus. The cooking oil is and their locations Join Vania Deonizio for a taster of her cleaned and re-used and surplus food is donated to OzHarvest and SecondBite to Join the conversations 4. Network and identify colleagues you keynote session, and learn how to get support families in need. Use the hashtag #quality2018 would like to connect with and build yourself and your patients moving! collaborations when tweeting about the Battery recycling International Forum. 5. Access and save the handouts from the When: Help the Royal Children’s Hospital conference sessions Tuesday 11 September, Poster Stage, and donate partially-used batteries to 13:00 - 13:15 HeartKids and the Starlight Children’s Foundation, which are using children’s toys in the hospital’s play area. Please hand these into the registration desk.
22 23 internationalforum.bmj.com @QualityForum #quality2018
The Night Forum #nightforum Informal. Fun. Networking and Learning
This year we’re delighted to introduce our Night Forum, an opportunity to meet with colleagues, make new connections and enjoy the range of activities we have on offer. Food, drink Our evening social event is available to those who have and prizes included. paid to attend. If you would like to attend but have not yet registered, please visit our onsite enquiries desk who will be able to assist you. The cost is AUD$70.40/USD$52.80 (inclusive of GST) per ticket which includes entertainment with food and drinks provided.
Here is a taster of some of the exciting content to come…
Reel Health Quality Quality Improvement The General Assembly Improvement Cinema Adventure Quest
Location: Time: Location: Time: Location: Time: Room 212 18:00-19:00 Meet in Room 213 18:00-19:00 29 South Wharf Promenade, South Wharf, VIC 3006 18:00 - 21:00 2 minute walk from the Melbourne Convention Centre
The Reel Health International Short Film Festival is an Our Quality Improvement Adventure Quest is an Join us at the General Assembly for an opportunity to unwind and catch up innovative concept which recognises the power of film opportunity to get together with colleagues or make new with friends old and new on the edge of the Yarra River. Food and drinks will as a platform for people to tell real stories of health and friends in a fun outdoor “Adventure” that will leave you be provided as well as a cultural showcase from our next International Forum how they affect the community. laughing for weeks to come. destination, Taipei. Submissions are encouraged from talented filmmakers Using an interactive app that operates on GPS At 7pm there is a chance to test out your QI knowledge in our fun and across the world, across a series of themed categories. technology and image recognition, teams will unlock a fast paced Quality Improvement Quiz. Meet up with members of our We will be hosting a special showcase of selected variety of challenges on their journey, set in and around International Forum committee and compete to see which team will be films in what promises to be a thought provoking and the convention centre, and there will be a prize for the crowned the winner. stimulating event. winning team. Note: Make sure to wear comfortable footwear and bring an umbrella in case of rain!
Don’t forget to Tweet about the Night Forum at #nightforum
24 25 internationalforum.bmj.com @QualityForum #quality2018 Sponsors and Exhibitors Organisers Sponsors
BMJ Institute for Healthcare Improvement (IHI) Cerner Ramsay Health Care Stand 15 Stand 11 Soapbox Presentation Sponsored Poster Category: Quality, Cost, Value Location: Poster Stage, Exhibition Hall BMJ advances healthcare worldwide by sharing knowledge The Institute for Healthcare Improvement (IHI) is an Location: Poster Stage, Exhibition Hall Wednesday 12 September, 12:30-12:55 and expertise to improve experiences and outcomes. We independent not-for-profit organisation based in Boston, Ramsay Health Care (Ramsay) was founded by Paul Ramsay publish one of the world’s most cited general medical Massachusetts. IHI is a leading innovator, convener, partner, Join Cerner to learn how organisations around the world AO, in Sydney, Australia, in 1964 and has grown to become a journals, The BMJ, alongside 60 indexed specialty journals. and driver of results in health and healthcare improvement are approaching integrated care and population health global hospital group operating 235 hospitals and facilities, worldwide. At its core, IHI believes everyone should get the management to improve patient health and care and across six countries. It is one of the top six private hospital We also produce e-learning modules, events and clinical best care and health possible. This passionate belief fuels organisational financial health. The NHS, Intermountain operators in the world. decision support tools that help healthcare professionals IHI’s mission to improve health and health care. For more than Healthcare, the US Department of Defense and Veterans improve the quality of healthcare delivery. Ramsay facilities cater for a broad range of healthcare needs 25 years, IHI has partnered with visionaries, leaders, and front- Affairs, Children’s Hospital of Orange County, and many others from day surgery procedures to highly complex surgery, as : bmj.com/company line practitioners around the globe to spark bold, inventive are leveraging solutions designed to manage and engage W well as psychiatric care and rehabilitation. With circa 25,000 ways to improve the health of individuals and populations their respective populations. Cerner is delighted to share beds, Ramsay employs over 60,000 staff and admits over 3 E: [email protected] some of the initiatives and accomplishments achieved by these W: ihi.org million patients each year to its facilities. T: +44 (0)20 7387 4410 progressive organisations with you! : [email protected] Ramsay Health Care is well-respected throughout the health E , Senior Quality Executive – Global Population @bmj_company Jeremy Young care industry for operating quality private hospitals and for : +001 (617) 301 4800 Health, Cerner, USA T its excellent record in hospital management and patient @TheIHI W: cerner.com/ care. The Company focuses on maintaining the highest standards of quality and safety; being an employer of choice +1-816-221-1024 T: and operating its business according to The Ramsay Way @Cerner philosophy: “People Caring for People”. W: ramsayhealth.com +61 2 9433 3444 Destination Sponsors T: @ramsayhealth Exhibitors
Melbourne Convention Bureau (MCB) The Australian Council on Healthcare Standards Australian Visitor Centres As a subsidiary of Visit Victoria, Melbourne Convention Stand 1 Stand 5 Bureau (MCB) leads the acquisition and delivery of national and global business events for Melbourne and The Australian Council on Healthcare Standards (ACHS) is an Australian Visitor Centres provide tourism booking services and regional Victoria. This is achieved through partnering independent, not-for-profit organisation dedicated to improving visitor information around Australia. with the Victorian State Government, City of Melbourne, the quality of healthcare in Australia through continual review of We offer a free booking service with professional knowledge Melbourne Convention and Exhibition Centre, and over safety and quality standards and accreditation. from a local. 250 private enterprise partners. Established in 1974, it is recognised as the leading healthcare We can help you with; Day tours, accommodation, car rental, MCB secures and delivers business events for Melbourne accreditation body in Australia and as an authority on the public transport, interstate travel & local attractions! with teams dedicated to business development, measurement and implementation of quality improvement bidding and sales, convention servicing, marketing, and systems. W: australianvisitorcentres.com.au partnerships. ACHSI was established in 2005 as a wholly-owned subsidiary E: [email protected] With staff and representation in five countries, including company and provides accreditation services across 14 countries 1300 780 045 United Kingdom, United States, China, Malaysia and to a diverse range of health service organisations. T: Australia, MCB is well placed to support your organisation In 2018 ACHS Continues to work to support healthcare across the conference journey. professionals, consumers, government and industry stakeholders W: melbournecb.com.au in their pursuit of high quality and safe health services. @MelbConventions W: achs.org.au E: [email protected] T: 02 9281 9955 @ACHSaccred 26 27 internationalforum.bmj.com @QualityForum #quality2018
Exhibitors
Cemplicity & KPMG Cognitive Institute Joint Commission of Taiwan Lightfoot Solutions RiskMan International Stand 3 and 4 Stand 12 Stand 9 Stand 13 Stand 7 KPMG is a professional services firm with Cognitive Institute partners with healthcare The Joint Commission of Taiwan At Lightfoot Solutions we believe in placing the patient at the RiskMan International forms part of the Datix Group of global reach and deep expertise in audit organisations throughout the world to (JCT) is an independent, not-for-profit centre of the health system and that an evidence led, flow- companies with offices in Melbourne, London and Chicago. and assurance, tax and advisory. We are deliver our KnowHow – knowledge, insights organisation established in 1999. With based approach is critical to improving patient outcomes. We Both companies have a mission to protect patients from harm committed to providing long-term support and experience, to equip leaders and their credit and trust earned from society for aim to build learning systems and learning organisations for by combining nearly fifty years of risk management experience to our clients as they tackle challenges & teams with the skills to practise safer, more its honesty, integrity and neutrality in our clients; systems and organisations that believe: with clever software solutions. As a global company we share transform the way healthcare is delivered, reliable and kinder healthcare. implementing accreditation, certification similar values for providing excellent customer service and Continuous improvement is a business as usual activity as well helping to improve health outcomes for and onsite inspection activities over quality product offerings to all customers, regardless of size For over 16 years, the Institute has provided as a fundamental skill set for all staff patients and efficiencies for providers. time, JCT is committed to promoting and location. RiskMan International (RMI) has an 18 year, independent, professional advice and quality and patient safety concepts, Evidence is key with data and information being open, demonstrated track record of implementing complex, large Cemplicity is the world leader in patient multi-disciplinary education to engage the use of quality management tools, transparent and critical to improved decision-making, both scale, Incident & Risk Management systems, on time and on reporting software. Our platform offers the and support all staff for sustainable and healthcare professionals training, from an operational and improvement point-of-view. budget. Talk to us today about how we can help you monitor, most innovative and comprehensive patient organisation-wide culture change. in order to help administrators manage and analyse any important information in your reporting in the world, to transform how the The engagement and empowerment of clinicians and front Cognitive Institute is part of Medical of healthcare organisations and organisation. health industry captures, understands and line staff is vital to success Protection Society (MPS), a not-for-profit professional healthcare providers to actions patient feedback. W: riskman.net.au protection organisation dedicated to improve healthcare quality. W: lightfootsolutions.com Together, KPMG and Cemplicity work to healthcare professionals and organisations E: [email protected] With experience in promoting and [email protected] drive continual improvement in patient around the world. E: participating in the reform of Taiwan T: +61 3 9686 0009 experiences and outcomes. +44 (0) 1344 350400 cognitiveinstitute.org healthcare system for years, JCT has T: W: +61 2 8215 1541 @RiskManOfficial W: cemplicity.com/#utm_source=ihiwebsite developed expertise and established a [email protected] E: solid foundation. Also, the capacity of E: [email protected] T: +61 7 3511 5000 continuous innovation and development T: +61 1800 765 924 allows JCT to create extraordinary @cognitiveinstit value. Step by step, JCT is making @_cemplicity Interested in exhibition and sponsorship continuous efforts to be the promoter of healthcare quality, in order to develop opportunities for Taipei 2019 and Sydney 2020? the partnership between people and If you are looking to meet influential healthcare leaders across the globe, live the healthcare facilities and to enhance Occupational English Test events are a great way to network and make new connections. healthcare quality. In the future, JCT will Stand 6 be toward highly regarded accreditation • Meet the decision makers - 79% of attendees influence purchasing decisions and quality improvement organisation The Occupational English Test (OET) • Tangible ROI - 100+ qualified leads on average Clinical Excellence Commission International Forum on Quality & with “worldwide perspective”, hoping helps employers, governments and • Choice of options - from exhibition space to sponsored speaking sessions Safety in Healthcare healthcare boards and councils select Stand 14 that people can receive the safe, Our experienced sales team can help you achieve your marketing objectives. internationally trained healthcare The Clinical Excellence Commission Stand 10 high quality, efficient, and human- centeredness healthcare services. professionals with the appropriate level Call us now - we have a range of flexible tailored packages available to suit all (CEC) is committed to the continuous Now in its 23rd year the International of English to deliver patient safety and marketing budgets. improvement of patient safety and the Forum on Quality and Safety in W: jct.org.tw high-quality care. experience of care for the people of Healthcare is one of the world’s largest [email protected] New South Wales, with data shaping the gatherings of healthcare professionals in E: W: ccupationalenglishtest.org Quality Improvement measures deployed. quality improvement and patient safety. T: +886 289643000 [email protected] The CEC vision is for safer care, for every The International Forum supports and E: “This event is a great opportunity @JCT_office patient, every time. To achieve this, the energises the movement for healthcare T: 03 8656 4000 for us to talk to a wide range of CEC develops and delivers initiatives improvement and connects healthcare @OETOfficial stakeholders that are here from in collaboration with health services, leaders and practitioners worldwide clinicians and patients, including Quality to improve outcomes for patients and clinicians, hospital directors to policy Improvement projects that focus on communities. Visit us to find out more Andy Josephides makers. In a very short time we get people and culture, team effectiveness and about the upcoming 2019 Forums in Sales Manager to talk to a range of people - that is organisational development. The CEC also Glasgow and Taipei. [email protected] the real value in being here.” delivers patient safety programs that focus internationalforum.bmj.com +44 (0) 7733 312813 on governance and assurance, as well as W: Steve McAdam, Global Healthcare Director, DNV GL incident management and mortality review. E: [email protected] W: health.nsw.gov.au @Quality Forum #quality2018 T: (02) 9391 9000 @NSWhealth
28 29 internationalforum.bmj.com @QualityForum #quality2018 Partner Organisations
Our partners have provided their expertise and insight to produce an exciting programme which will showcase the best of Australian healthcare. They have also been instrumental in building momentum with their wide ranging networks. We are appreciative and thankful for their generous support. We would also like to acknowledge and thank our Experience Day Hosts for sharing their time and knowledge with us, and especially with our delegates - Eastern Health, Melbourne Health, The Royal Children’s Hospital, Alfred Health, Melbourne Park Tennis, Mercy Health, SE Melbourne Primary Health, Monash University, Emerald Centre and the Royal Australian College of General Practitioners.
Strategic Partners
Supporting Organisations
Improving quality with our international partners
Interested in being a partner, getting special rates, or perhaps hosting the International Forum in your city? Visit the International Forum stand #10 to find out about partner benefits. Warren Lee Manager, Strategic Partnerships & Alliances E: [email protected] T: +44 (020) 3655 5713
31 internationalforum.bmj.com @QualityForum #quality2018 Programme Advisory Committee
Chair Emeritus Chair of the Melbourne 2018 Host Country Programme Advisory Committee Programme Advisory Committee
Göran Henriks Euan Wallace Annette Panzera Kirstine Sketcher-Baker CEO, Safer Care Victoria; Australia Chief Executive of Learning and Chief Executive Officer, Catholic Executive Director, Patient Safety Innovation, Jönköping County Health Australia and Quality Improvement Service, Council; Sweden Department of Health, Queensland
Benjamin Nowotny Leanne Wells International Programme Advisory Committee MBBS(Hons)-PhD Candidate, CEO, Consumer Health Forum Monash University
Anuwat Supachutiku Milton Lum Chief Executive Officer, The Healthcare Consultant Obstetrician & Bernie Harrison Monique Currin Gynaecologist & Member of Board Accreditation Institute Thailand; Thailand Director, ACHS Improvement Academy, of Governors, Perdana University; Senior Events Coordinator, Safer Adjunct Senior Lecturer Sydney Nursing Malaysia Care Victoria School and Clinical Lecturer Faculty of Medicine, University of Sydney
Ashley McKimm Nellie Yeo Naomi Poole Carrie Marr Director of Partnership Vice President, Quality and Medical Head of Q&S Coordination, NFU: Development, BMJ; UK Affairs, Parkway Hospitals; Singapore CEO, Clinical Excellence Commission Director, Partnering with Consumers, New South Wales Australian Commission on Safety and Quality in Healthcare
David Alcorn Nick Talley Azhar Ali Shunzo Koizumi Former CEO, Tasmanian Health Service Pro Vice-Chancellor, Council of Head of Middle East and Asia Pacific, Board Member, Japanese Society Presidents of Medical Colleges Institute for Healthcare Improvement for Quality and Safety in Healthcare, (IHI); USA Editor-in-Chief, Japanese Journal of Quality and Safety in Healthcare, Professor Emeritus, Saga University; David Forbes Nicole Brady Japan Clinical Professor, Department of Director, Strategy and Health, Western Australia Implementation, Safer Care Victoria Chien Earn Lee Hwei Yee Tai Chief Executive Officer, Changi Group Chief Quality Officer, National General Hospital; Singapore Healthcare Group; Singapore Elizabeth Manias Paresh Dawda Board Certified Geriatric Pharmacist Adjunct Professor, RACGP Quality (BCGP), Australian College of Care Committee Nursing Siu Fai Lui Wui-Chiang Lee Clinical Professional Consultant, Director General of the Bureau of Jane Murkin Tom Symondson Division of Health System, Policy Medical Affairs, Ministry of Health and Management, The Jockey Club, and Welfare; Taiwan Deputy Director-General, Australian CEO, Victoria Healthcare Association School of Public Health and Primary Capital Territory (ACT) Care, The Chinese University of Hong Kong; Hong Kong
Manvir Victor Chairman, Patients for Patient Safety, Malaysia and Patient Advocate; Malaysia
32 33 Notes Notes
An Open Access journal for healthcare improvement work
BMJ Open Quality will provide resources for quality improvement projects and publish research, QI projects, healthcare improvement initiatives and educational improvement work.
An expanded and rebranded version of BMJ Quality Improvements Reports, the journal offers an extensive archive as well as new opportunities to publish research in the quality improvement arena.
Learn more bmjopenquality.bmj.com
BMJ1192-OpenQuality_A5-LS-2.indd 1 17/04/2018 08:59 18-20 September 2019 Taipei e i tration o en ecember Join us at our 5th International Forum in the Asia Pacific Region and learn from the best of international and regional thinking a ra ti i alt ar quality a im ro m t The International Forum supports and energises the movement or alt ar im ro m t a o t alt ar l a r a ra titio r orl i to im ro out om or ati t a ommu iti
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