Care Services Directory
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2016/17 Worcestershire Care Services Directory > Home support > Specialist care > Care homes > Useful contacts The independent guide to choosing and paying for care in association with www.carechoices.co.uk Looking for a care home? We offer a free service, to help you make the right choice Having successfully helped hundreds of families and with over 10 years experience in the industry we are here to make the process of finding a care home a lot easier. We have a vast knowledge of the care home sector and we offer a large portfolio of care homes to choose from. We will always match the care home to the needs of the client. Our Advisors appreciate the need for confidentiality, sensitivity and reassurance at all times, and are available at a time to suit you, including evenings and weekends. The Service Funding Advice Care Homes At How to Find a Care Home you How to Find a Care Home work with How to Find a Care Home works will find that all our Advisors have a self funding clients, and clients that extensively with hundreds of care high level of experience and a great are funded by Social Services and the homes in Worcestershire, the West understanding of the problems you NHS. Our Advisors are able to give Midlands and also nationwide. Whether face when looking for a care home. information about the implications you are looking for Residential, Nursing The personalised support we provide of these types of funding and what or Dementia Care, we can help you. will enable you to choose the right benefits are applicable, so that an care home whether it is for yourselves, informed choice can be made. your family or a friend. Call the number below to speak to one of our Advisors 0800 193 0443 E: [email protected] www.howtofindacarehome.uk We are here to make a difficult decision easier. Contents Introduction 4 How to use this Directory Welcome from West Midlands Care Association 5 Where do I start? 6 First steps and assessments Helping you to stay independent 8 Care homes and dementia 41 Local services, information and support Best practice care and support Making life easier at home 10 Paying for residential care 43 Solutions, equipment and aids to help Understanding the system Services for carers 14 Important information 46 Assessment, benefits and guidance Further help and information Care in your own home 17 Residential care in Worcestershire 51 How it can help Comprehensive listings by region Living with dementia at home 21 Useful local contacts 68 Family support, respite and services Useful national contacts 69 Paying for care in your home 24 Understanding your options Index 71 Home care providers 27 Essential checklists A comprehensive list of local agencies Home care 23 Housing with care 34 Care homes 40 Residential dementia care 42 The different models available Specialist services 35 All the listings in this publication of care homes, care homes with nursing and home care providers Disability care, end of life care and advocacy are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any Care homes 38 errors or omissions. Types of homes and activities explained Alternative formats This Directory is available electronically at To obtain extra copies of this Directory, www.carechoices.co.uk where there is a free of charge, call Care Choices on Browsealoud option for those requiring the 01223 207770. information in spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the independent Useful checklists featuring questions to ask Worcestershire Care Services Directory, which providers are also included in this edition. contains information for adults looking for The home care checklist is on page 23, care or support within the county, whether another addressing care homes is on page they are paying for it themselves or receiving 40, while one covering residential dementia support from the council. care is on page 42. Staying as independent as possible is Comprehensive lists of care homes and care important to everybody. This Directory homes with nursing in Worcestershire start contains information about the care and on page 51. support services available to enable you to do this when remaining at home, There is also important information about moving into a housing with care scheme, care decisions, including finding care in or within a care home or care home with another county, making a comment or nursing. complaint about a service and how solicitors can help you, starting on page 46. Your first step to accessing services is to arrange an assessment with Adult Social As Publisher of this Directory, Care Care to establish your specific needs. This Choices’ website www.carechoices.co.uk is free, irrespective of your income and allows you to search by postcode or region available to all. More details are provided for care homes, care homes with nursing on page 6. The assessment will determine and home care providers that meet your whether you are eligible for financial support requirements across the country. Your via a Personal Budget, which allows you to search can then be saved and emailed to buy in your own support and take control of others. your situation. Often called ‘personalisation’, this model of social care puts you at the You can also view an electronic version of centre of the process. It is discussed on this Directory on the website and have it page 6. read to you by using the ‘Browsealoud’ function. You can also receive further help Alternatively, your circumstances may mean and information from this Directory’s free you are classed as a ‘self-funder’, with the helpline on 0800 389 2077. means to pay for your care. This is discussed on page 24 for those paying for care at Whatever your care needs, this Directory, home and 43 for those paying for residential our helpline and website will be able to care. You will find information on any point you in the best direction, however benefits available to you on page 44. you would like care information presented. Support or care to remain living in your own home may be the option that best suits Contacting the council your circumstances. Things you can do to Tel: 01905 768053 make life easier at home, what is available Email: yourlifeyourchoice@ and how you can access it are explained worcestershire.gov.uk on pages 10 to 13. A list of local home care Web: https://ylyc.worcestershire.gov.uk providers begins on page 27. 4 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Welcome from West Midlands Care Association West Midlands Care Association (WMCA) is pleased to be associated with this publication produced by Care Choices. We hope you find this Directory useful in your search for appropriate care in Worcestershire. We are a not-for-profit organisation which represents the care industry in Our website has a dedicated page for care Worcestershire, from small independent seekers looking for support in Worcestershire. suppliers to national providers. We also You can search by town and the type of represent service providers in the voluntary care you are looking for to find members of sector. We champion the principles of a fair WMCA operating in your area. fee for quality care. We also run conferences for care and support At WMCA, we pride ourselves on offering providers to help them to share best practice the crucial support care providers require and learn from one another, with an aim to to deliver sustainable excellence within improve the quality of care across the West community, nursing, special needs and Midlands. residential care settings. WMCA works closely with other Associations The strength of the Association lies in its around the country and nationally. This membership, drawn from eight regions enables us to spread the local message to across the West Midlands, embracing the Government and national organisations. learning disability, mental health, nursing It also helps us to gather best practice and care, supported living, dementia, residential learning from around the country. care and physical disability. Membership continues to grow and represents a Contact us: significant proportion of the care sector in Tel: 01384 637116 each area. Members work together to help Email: [email protected] each other and share best practice, talking Web: www.westmidlandscare.org.uk to the Local Authorities as a group to ensure WMCA, Park Lane, Halesowen B63 2XY their voice is heard. With so many providers to choose from, where do you start? www.carechoices.co.uk can help. • search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. Visit www.carechoices.co.uk for further assistance with your search for care 5 Where do I start? The way councils provide services to to determine what services you may be eligible adults and their carers is called eligible for and, dependent on the financial personalisation. It ensures that people assessment, who will pay for them. have choice and control over the services they need. It also means that those people Information on paying for care can be found who are assessed as eligible for a financial on page 24 for those receiving home care contribution towards the costs of their and 43 for those moving into a care home.