Care Services Directory

2016/17 Worcestershire Care Services Directory

> Home support > Specialist care > Care homes > Useful contacts

The independent guide to choosing and paying for care

in association with www.carechoices.co.uk Looking for a care home? We offer a free service, to help you make the right choice

Having successfully helped hundreds of families and with over 10 years experience in the industry we are here to make the process of finding a care home a lot easier. We have a vast knowledge of the care home sector and we offer a large portfolio of care homes to choose from. We will always match the care home to the needs of the client. Our Advisors appreciate the need for confidentiality, sensitivity and reassurance at all times, and are available at a time to suit you, including evenings and weekends.

The Service Funding Advice Care Homes

At How to Find a Care Home you How to Find a Care Home work with How to Find a Care Home works will find that all our Advisors have a self funding clients, and clients that extensively with hundreds of care high level of experience and a great are funded by Social Services and the homes in Worcestershire, the West understanding of the problems you NHS. Our Advisors are able to give Midlands and also nationwide. Whether face when looking for a care home. information about the implications you are looking for Residential, Nursing The personalised support we provide of these types of funding and what or Dementia Care, we can help you. will enable you to choose the right benefits are applicable, so that an care home whether it is for yourselves, informed choice can be made. your family or a friend.

Call the number below to speak to one of our Advisors 0800 193 0443 E: [email protected] www.howtofindacarehome.uk We are here to make a difficult decision easier. Contents

Introduction 4 How to use this Directory

Welcome from West Midlands Care Association 5

Where do I start? 6 First steps and assessments

Helping you to stay independent 8 Care homes and dementia 41 Local services, information and support Best practice care and support

Making life easier at home 10 Paying for residential care 43 Solutions, equipment and aids to help Understanding the system

Services for carers 14 Important information 46 Assessment, benefits and guidance Further help and information

Care in your own home 17 Residential care in Worcestershire 51 How it can help Comprehensive listings by region

Living with dementia at home 21 Useful local contacts 68 Family support, respite and services Useful national contacts 69 Paying for care in your home 24 Understanding your options Index 71

Home care providers 27 Essential checklists A comprehensive list of local agencies Home care 23 Housing with care 34 Care homes 40 Residential dementia care 42 The different models available

Specialist services 35 All the listings in this publication of care homes, care homes with nursing and home care providers Disability care, end of life care and advocacy are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any Care homes 38 errors or omissions. Types of homes and activities explained Alternative formats This Directory is available electronically at To obtain extra copies of this Directory, www.carechoices.co.uk where there is a free of charge, call Care Choices on Browsealoud option for those requiring the 01223 207770. information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction

Welcome to this edition of the independent Useful checklists featuring questions to ask Worcestershire Care Services Directory, which providers are also included in this edition. contains information for adults looking for The home care checklist is on page 23, care or support within the county, whether another addressing care homes is on page they are paying for it themselves or receiving 40, while one covering residential dementia support from the council. care is on page 42.

Staying as independent as possible is Comprehensive lists of care homes and care important to everybody. This Directory homes with nursing in Worcestershire start contains information about the care and on page 51. support services available to enable you to do this when remaining at home, There is also important information about moving into a housing with care scheme, care decisions, including finding care in or within a care home or care home with another county, making a comment or nursing. complaint about a service and how solicitors can help you, starting on page 46. Your first step to accessing services is to arrange an assessment with Adult Social As Publisher of this Directory, Care Care to establish your specific needs. This Choices’ website www.carechoices.co.uk is free, irrespective of your income and allows you to search by postcode or region available to all. More details are provided for care homes, care homes with nursing on page 6. The assessment will determine and home care providers that meet your whether you are eligible for financial support requirements across the country. Your via a Personal Budget, which allows you to search can then be saved and emailed to buy in your own support and take control of others. your situation. Often called ‘personalisation’, this model of social care puts you at the You can also view an electronic version of centre of the process. It is discussed on this Directory on the website and have it page 6. read to you by using the ‘Browsealoud’ function. You can also receive further help Alternatively, your circumstances may mean and information from this Directory’s free you are classed as a ‘self-funder’, with the helpline on 0800 389 2077. means to pay for your care. This is discussed on page 24 for those paying for care at Whatever your care needs, this Directory, home and 43 for those paying for residential our helpline and website will be able to care. You will find information on any point you in the best direction, however benefits available to you on page 44. you would like care information presented.

Support or care to remain living in your own home may be the option that best suits Contacting the council your circumstances. Things you can do to Tel: 01905 768053 make life easier at home, what is available Email: yourlifeyourchoice@ and how you can access it are explained worcestershire.gov.uk on pages 10 to 13. A list of local home care Web: https://ylyc.worcestershire.gov.uk providers begins on page 27.

4 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Welcome from West Midlands Care Association

West Midlands Care Association (WMCA) is pleased to be associated with this publication produced by Care Choices. We hope you find this Directory useful in your search for appropriate care in Worcestershire.

We are a not-for-profit organisation which represents the care industry in Our website has a dedicated page for care Worcestershire, from small independent seekers looking for support in Worcestershire. suppliers to national providers. We also You can search by town and the type of represent service providers in the voluntary care you are looking for to find members of sector. We champion the principles of a fair WMCA operating in your area. fee for quality care. We also run conferences for care and support At WMCA, we pride ourselves on offering providers to help them to share best practice the crucial support care providers require and learn from one another, with an aim to to deliver sustainable excellence within improve the quality of care across the West community, nursing, special needs and Midlands. residential care settings. WMCA works closely with other Associations The strength of the Association lies in its around the country and nationally. This membership, drawn from eight regions enables us to spread the local message to across the West Midlands, embracing the Government and national organisations. learning disability, mental health, nursing It also helps us to gather best practice and care, supported living, dementia, residential learning from around the country. care and physical disability. Membership continues to grow and represents a Contact us: significant proportion of the care sector in Tel: 01384 637116 each area. Members work together to help Email: [email protected] each other and share best practice, talking Web: www.westmidlandscare.org.uk to the Local Authorities as a group to ensure WMCA, Park Lane, Halesowen B63 2XY their voice is heard.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 5 Where do I start?

The way councils provide services to to determine what services you may be eligible adults and their carers is called eligible for and, dependent on the financial personalisation. It ensures that people assessment, who will pay for them. have choice and control over the services they need. It also means that those people Information on paying for care can be found who are assessed as eligible for a financial on page 24 for those receiving home care contribution towards the costs of their and 43 for those moving into a care home. support can receive the services they need without direct council involvement. Personal Budgets

If you approach the council for social care If you are eligible for support from the support, your needs and finances will be council, you may be offered a Personal assessed by social workers or a member of Budget. Adult Social Care (see below for information on assessments), who can also involve and, if A Personal Budget is the amount of money requested, assess the needs of carers. that the council allocates to eligible people to help fund their care and support. The Your assessment amount you may receive will depend on your eligible needs and the costs of meeting If you appear to have care or support needs, those needs. The money can be either a you have a legal right to an assessment full or a partial contribution to such costs of your care needs and finances. Councils and should be spent in line with a support are statutorily obliged to provide this to plan that has been agreed by both you and you, regardless of whether you access their the council. You may also choose to pay for services. The assessment (which is free) will additional support on top of the budget. Any consider: eventual contractual agreement for services is between you and your care provider, not the • how you can best be supported to live as council. independently as possible;

• your home and how you are coping in it; Depending on the local authority’s policies, a Personal Budget may be taken by an eligible • your emotional wellbeing; person: • your diet; and • in the form of a Direct (cash) Payment, • any health and medical treatments you held directly by you or, where you lack need. capacity, by a ‘suitable person’; or • by way of an account held and managed You will need to contact Adult Social Care, by the council in line with your wishes, or who is responsible for this process. Contact as an account placed with a third party details are on page 4. (provider) and accessed by you in direct negotiation with the provider; or Once Adult Social Care has an understanding of your care needs, a financial assessment • as a mixture of the above. will be offered to find out how much, if anything, you may need to pay towards Personal Budgets cannot currently be used to your care and support. The next stage is pay for residential care.

6 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Information on paying for care can be found not start to depend on support that could on page 24 if you are receiving home care cost you money. For example, a reablement and page 43 if you are moving into a care worker could help you regain your confidence home. following a fall, or provide support that enables you to prepare a meal if there has Assessments from hospital been a change in circumstances that means you need to cook. Through reablement, they If you have been admitted to hospital and may also identify pieces of equipment that you might need care on discharge, you could support you to regain or maintain your may be referred to the discharge team independence for a long as you can. for an assessment, which will take place on the ward. The team could include social Intermediate care workers, carers’ officers, mental health workers, occupational therapists and Intermediate care aims to give recovery housing officers. and rehabilitation support to help older people regain their independence when they Whatever services you need on discharge, come out of hospital or, just as importantly, Adult Social Care should work with you, your prevent them going unnecessarily into family and carers to either restart services hospital. already in place prior to admission or to provide the appropriate services, if you are Intermediate care can be provided in your eligible. Alternatively, they may offer you own home or in a care home, depending information and advice. on local policy and your specific needs. It can be provided by care staff, occupational Sometimes interim care packages are set therapy and physiotherapy, with additional up to facilitate your discharge and you will support provided by the local GP surgery, be reassessed by a community social worker social workers and community nurses. This within four to six weeks. combined resource helps people to regain their independence and feel confident in Reablement their ability to manage for themselves with any necessary additional support. Reablement (sometimes called rehabilitation) is an intensive short-term Intermediate care may be limited to a service that helps people regain skills and maximum of six weeks. confidence, for example, after a fall or hospital stay. You will need to have an NHS Continuing Healthcare assessment of your care needs to decide if you are eligible for reablement. If you are NHS Continuing Healthcare is a package of eligible, a reablement worker will support you continuing care that is arranged and funded for a limited period. solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing Reablement usually helps people to learn or Healthcare support may be provided in re-learn daily living skills. Reablement is not a nursing or residential care home or in a about doing things for you, it’s about giving person’s own home. you the skills and confidence to do things for yourself. It can also mean that you do There are national eligibility criteria for NHS

Visit www.carechoices.co.uk for further assistance with your search for care 7 Continuing Healthcare and eligible people health needs, planned and agreed between will have been assessed to have a ‘primary the person and their local NHS team. The health need’ and are likely to have complex aim is to enable people with long-term medical needs and substantial or intense conditions and disabilities to have greater ongoing care needs. choice, flexibility and control over the healthcare and support they receive. Personal health budgets The NHS Choices website can be a good A personal health budget is an amount source of general information on these of money to support a person’s identified subjects, visit www.nhs.uk

Helping you to stay independent

Services developed in partnership • support schemes to help people being with the voluntary sector discharged from hospital; • support for carers; Adult Social Care works with and funds voluntary and community organisations • respite care; to supply preventative care services. These • advocacy, information and advice; and are a vital form of support and help to maintain independence, social inclusion, and • handyperson schemes. delay or avoid the need for more statutory interventions. Day care centres

Day care centres can help to alleviate loneliness and promote wellbeing and independence by providing regular social contact and a focus for activities.

Centres give people the chance to have a change to their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There should be a wide variety, catering for older people, people with mental health conditions, learning disabilities and dementia. Examples include: Day care centres can be as important for • day services, lunch clubs and social carers as those attending as they allow for a groups; regular break from caring. Attendance may • befriending, visiting and telephone be free, although transport and meals must contact services; usually be paid for.

8 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Meals on wheels

Some services are able to deliver frozen or freshly cooked meals to your home. Frozen meals can be delivered in bulk and kept in your freezer until required, while hot meals should be eaten immediately. Councils may be able to arrange meals delivered to your door, though you would have to meet their eligibility criteria and it wouldn’t necessarily be free.

National and local commercial organisations can also provide meals delivered to your door at a charge. You may find a service by word of mouth or using the internet – your local library may be able to help here. Alternatively, your local authority may have details on their website. Contact details are on page 4.

Adapting your home • a handyperson service for small jobs and repairs. Typically, the HIA will employ its To remain in your own home for as long as you own handypersons and charge you an would like, you should ensure that it is safe, hourly rate for their services; and secure and warm. Some forward planning to • a home adaptations service for more ensure that the garden doesn’t become a major works. The HIA will work with you to burden is also sensible. If you are not planning specify the adaptations needed, and they to move, think about adaptations that would will normally offer to get estimates from make life easier now and later on. one or more of their regular contractors. Subject to your acceptance, the HIA will Home Improvement Agencies (HIAs) then offer to manage the works contract for you, for an agreed fee. HIAs are local not-for-profit organisations funded and supported by local and central HIAs may also be helpful if you are not Government. They pride themselves in sure you can afford the home repairs or working professionally and sensitively with adaptations you need. They can advise older and disabled homeowners, providing on your eligibility for any grants and, advice, support and assistance to help them if necessary, put you in touch with an repair, improve, maintain or adapt their independent financial adviser. home to meet their changing needs. For further information and contact Most HIAs provide three main services: details about local HIAs, visit www.housingcare.org • information and advice on repairs or adaptations you may be considering. This To find services in your local area, visit usually entails a visit to your home and is https://ylyc.worcestershire.gov.uk often free;

Visit www.carechoices.co.uk for further assistance with your search for care 9 Making life easier at home

In the living room

Plug with handle

Easi-reach

B N RO Y

Chair raisers

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair CHAIRS • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

OPENING/CLOSING • Move furniture out of the way • Install environmental controls or WINDOWS • Install/purchase a fan air-conditioning • Buy a tool to open/close windows • Install new windows

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional • Purchase a standalone heater heating system

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house your fire • Swap to a cheaper heating • Replace the fire with a heater system • Apply for a winter fuel payment • Change to a simpler heating system

TURNING LIGHTS • Install a light switch toggle • Move the light switches ON/OFF • Purchase a socket extension • Replace the light switches • Purchase handi-plugs • Install environmental controls

HEARING THE TV • Use subtitles • Request an assessment for a • Purchase wireless headphones hearing aid • Install a room loop

10 This Directory’s helpline 0800 389 2077 – assistance with finding care and support In the bedroom

Easy grip scissors Pillow raisers

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board OF BED • Purchase a leg lifter • Buy an electric adjustable bed • Raise the bed • Install a hospital bed • Fit grab rails • Use a hoist

SITTING UP IN • Change to less heavy bedding • Buy a bed cradle/bed ladder BED, TURNING OR • Learn new ways of moving safely • Use a bed lever ROLLING OVER • Purchase a pillow raiser • Buy a specialised mattress • Change the mattress • Install a drop-down rail • Install an over-bed pole KEEPING WARM IN • Buy a heavier duvet • Buy an electric blanket BED • Buy thermal clothing (make sure it’s tested regularly)

GETTING DRESSED • Learn new ways of dressing • Consider home support • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook • Contact n (see below) for an assessment

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist

TAKING YOUR • Ask for an easy-open bottle • Get an automatic pill dispenser MEDICATION • Keep a note of when you take a tablet • Ask someone to prompt you • Get a pill dispenser

READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’ n Contact your local Adult Social Care on 01905 768053.

Visit www.carechoices.co.uk for further assistance with your search for care 11 In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING INTO • Rearrange your cupboards/surfaces • Alter the spring in the doors CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND • Fit tap turners • Change switches SWITCHES • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING • Sit at a table • Use a food processor FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool knife with a thick handle; chopping • Buy a trolley board with spikes; pan handle holder; • Raise/lower work surface teapot tipper; lid gripper • Make space under worktop for your knees when sitting

MOVING AROUND • Re-organise the furniture • Review mobility equipment KITCHEN • Adapt the kitchen

EATING AND • Use large handled cutlery • Buy a trolley DRINKING • Use a non-slip mat • Consider home support for meal • Use a lightweight cup/mug times • Use a cup with two handles • Contact n (see below) for an assessment

LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine n Contact your local Adult Social Care on 01905 768053.

12 This Directory’s helpline 0800 389 2077 – assistance with finding care and support In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS WASHING HANDS, • Install tap turners • Install lever taps or new taps FACE AND BODY • Buy a long-handled sponge • Purchase a stool • Purchase a flannel strap • Raise or lower basin • Contact n (see below) for an • Consider home support assessment

HAVING A BATH • Purchase a non-slip mat • Install a bath lift • Buy a long-handled sponge • Use a hoist • Use a half-step • Replace the bath with a shower • Install grab rails • Convert to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Use a non-slip mat • Change the floor covering • Purchase a towelling gown • Purchase a hot air body dryer

USING THE TOILET • Install a raised toilet seat • Review mobility equipment • Use a combined toilet seat and • Consider home support support frame • Install a flush lever extension • Contact n (see below) for an assessment

CLEANING TEETH • Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board • Use non-slip mats • Use a shower chair or stool • Purchase a half-step • Replace shower controls • Contact n (see below) for an assessment • Consider home support n Contact your local Adult Social Care on 01905 768053.

Visit www.carechoices.co.uk for further assistance with your search for care 13 Special equipment nominated responder, family member, carer, neighbour, doctor or the emergency services. There is a range of equipment available to make life easier and to improve safety and Telecare can allow users to regain confidence independence in the home, such as stair rails, in their homes and remain independent. raised toilet seats and shower stools. These Relatives and carers are also reassured, safe simple items are often referred to as ‘Simple in the knowledge that should an incident Aids for Daily Living’. If you would like more occur, they will know about it. Some devices information, visit www.asksara.dlf.org.uk to can also help monitor particular health learn more about possible solutions. AskSARA conditions and reduce the need for hospital is a quick and easy-to-use online guided admission. advice service, which can help anyone who finds that they have difficulties with everyday For independent advice on the different tasks. types of telecare and other equipment that can help you lead an independent life, visit Telecare the Living Made Easy website at www.livingmadeeasy.org.uk Telecare (or assistive technology) is equipment that can detect falls, To buy telecare privately, and for inactivity, smoke, flooding, gas or extreme information on the different types of temperatures in the home. Sensors, when equipment, contact Worcestershire activated, will connect to a response centre, Telecare. where, depending on the system, trained Tel: 0345 130 1469 operators will contact the individual through Email: [email protected] their home unit. They will take the most Web: www.worcstelecare.org appropriate action, such as contacting a

Services for carers

Who is a carer? • has a physical disability, learning disability, or a mental health condition; A carer regularly looks after, helps or supports • has sight, hearing or communication someone who wouldn’t be able to manage difficulties; everyday life without their help. They don’t have to be living with the person that they • has a long-term health condition; or care for, and the help they give doesn’t • misuses drugs or alcohol. have to be physical. They may be caring for a partner, another relative, a friend or a neighbour. For example, it may be someone The carer may be helping them with: who: • personal care, such as washing and dressing; • is an older person (over 60); • going to the toilet, or dealing with • is living with dementia; incontinence;

14 This Directory’s helpline 0800 389 2077 – assistance with finding care and support • eating or taking medicines; person being cared for, so the carer can have some time to themselves. The breaks could • getting about at home or outside; be regular or just when needed. • practical help at home, keeping someone company; or Respite at home is considered to be a service for the person being cared for. If they have a • emotional support or communicating. Personal Budget or Direct Payment for their own needs (see page 6) they could use that money Having a carer’s assessment to pay for it. A financial assessment of the person being cared for will confirm whether they Anyone who provides, or intends to provide, need to pay towards the cost of this service. regular unpaid support to someone who could not manage without their help has the Benefits right to have their own needs assessed, even if the person they care for does not receive Carers should explore whether they are support services or hasn’t had an assessment entitled to Carer’s Allowance – currently of their own needs. £62.10 per week but this may change.

A carer’s assessment is an opportunity for A carer may also qualify for Carer’s Premium people to tell the council what they need as a or Carer’s Credit depending on eligibility. carer, and to find out what support might be The Government website, www.gov.uk available. The assessment is an essential first has more information on benefits for step for carers to get the support they may carers. Alternatively, contact a local carer need. It looks at: organisation who may be able to undertake a benefit check. • the care the carer provides and how their caring responsibilities affect their life; Carers in Worcestershire – useful • any support they are getting now and contacts what else would help; and Worcestershire Association of Carers • what they would like their support to Offers advice, information and support achieve. groups, as well as a helpline and carer support advisers who provide one-to-one The assessment can also give lots of appointments in GP surgeries. You can find information about other services that might out more from your GP surgery or on the website. help, and other ideas for support. The carer’s Tel: 0300 012 4272 (Monday to Friday, assessment will show if the carer qualifies for 9am to 7pm, Saturday 9am to 12pm) support services from Adult Social Care. For Web: www.carersworcs.org.uk more information, speak to Worcestershire Association of Carers, call 0300 012 4272. Worcestershire Young Carers This group supports people who are aged Respite at home between seven and 25 and are in a caring role. Home-based respite services give carers a Tel: 01905 730780 break from their caring responsibilities. A Web: www.yss.org.uk/young-carers care worker would come in to look after the

Visit www.carechoices.co.uk for further assistance with your search for care 15 ®

About us Our Services Caremark is a home care provider offering • All aspects of personal care care and support to people in their own homes and community. We are here to • Assistance with daily living support you manage daily tasks so you can • Meal preparation and assistance enjoy your life to the fullest. Our dedicated care team are here to assist with daily nutrition you to remain as independent as possible, • General companionship with the dignity you deserve. Caremark understands that you are unique and takes • Respite care for carers great care to match carers and customers, • Support to maintain your safety and ensure compatibility, empathy and mutual security respect. Your care package will be tailored to your specific needs. • Assistance with medication

Free no obligation care needs assessment by senior member of staff. Please contact us for more information.

Habito is a 24/7 live in care and support service for customers who would like to continue living in their own home but would like some care and support with day-to-day living. Habito gives you greater choice and control during your day and means you can enjoy much more flexibility.

Redditch and Bromsgrove Wychavon and Wyre Forest Worcester & Malvern Hills Office: 01527 521777 Office: 01299 406071 Office:01905 452595 E: [email protected] E: [email protected] E: [email protected]

16 This Directory’s helplinewww.caremark.co.uk 0800 389 2077 – assistance with finding care and support Care in your own home

Carefully chosen home care, with a good Even those with quite significant and quality provider, is an excellent way to retain debilitating medical conditions can get your freedom and independence, whilst skilled personal care that can enable them to getting the help you need to stay happy and stay in their own home. Some agencies offer safe. It can offer the opportunity to stay at live-in care, where a care worker will stay with home, in your own familiar surroundings, you at home to support you throughout the and to retain a quality of life you might have day and night. feared lost. Types of services that could be offered include: Finding the right support As Publisher of this Directory, Care Choices’ • personal care, such as help with getting website www.carechoices.co.uk allows dressed or washing; you to search by postcode or region for care • help with eating, preparing and cooking homes, care homes with nursing and home food; care providers that meet your requirements across the country. Your search can then be • help with taking medication; or saved and emailed to others. • help around the home with tasks such as washing up and laundry.

Why choose home care? Reasons for choosing home care can vary. Sometimes, after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term condition or disability means they need some assistance at home.

After a stay in hospital, someone may carry out an assessment of your situation to see if home care might benefit you. You and your family will be fully involved in looking at what Alternatively, this Directory’s free helpline will suit you best if you’d like them to be. provides an independent information and help service encompassing care services and Alternatively, you or those close to you might accommodation. A personalised report can notice changes in your ability to manage be generated for callers, providing details of the day-to-day things you normally cope all care homes that meet their criteria. with easily, like preparing meals or looking after yourself. If this happens, contacting One call to the freephone number Adult Social Care is a good first step towards 0800 389 2077 will enable the service to finding help. build a profile of exactly what type of care you’re looking for, while taking into account How home care can help you your personal needs and interests. The level of home care provided can be tailored to meet your needs – from a visit The Care Quality Commission once a day to a much greater amount of (www.cqc.org.uk) is responsible for checking support. that any care provided meets essential

Visit www.carechoices.co.uk for further assistance with your search for care 17 Home. There’s no no place place like like it. it.

Being able to live at home can be oneone ofof thethe mostmost importantimportant comfortscomforts in an older person’s life, and because family and friends can’t always be there Home Instead Senior Care is here toto help.help.

Our approach to delivering care is very different. We take pride in helping our clients lead a more comfortable and confident life, helped by CAREGivers whose maturity and life experiences eases communication and ensures dignity.dignity. WeWe believebelieve in in continuity continuity of of care, care, our our clients clients see see the the same same CAREGivers CARGivers time time and and time time again, again, allowing aa relationshiprelationship basedbased onon trust trust and and companionship companionship to to develop. develop.

Our visits areare typicallytypically an an hour hour or or more more providing providing time time for for our our CAREGivers CARGivers to todeliver deliver high high quality quality care care and and truly getget toto knowknow theirtheir clients. clients.

Other carecare companiescompanies maymay saysay theythey specialise specialise in in dementia dementia care, care, however however we we can can prove prove it. it. We We have have developed developed our bespoke Alzheimer’sAlheimers CARECAR programme,programme, which which is is endorsed endorsed by by City City and and Guilds, Guilds, to to train train our our CAREGivers CARGivers specialisedin specialised communication communication skills skills to helpto help interact interact and andbuild build relationships relationships with withclients clients living living with dementia.with dementia.

Foror us, nothingnothing isis moremore important important than than providing providing a aconvenient convenient and and reliable reliable care care solution solution that that works works for for everyone in youryour family.family.

romFrom just anan hourhour oror two two a a week, week, to to full full time time care, care, our our service service is isavailable available 24 24 hours hours a day, a day, and and is tailoredis tailored to to My sister and I were not prepared your personal needs.needs. Our ServicesServices tailoredtailored toto your your needs: needs rfor thee emotionalema anda physicala demandsema thata ourr mother’smer • ersonalPersonal carecare “ emerAlzheimer’s placedae on us. It wasa alla so overwhelming.erem So wee • Companionship reaereached out anda found someonemee wee could trustr to helpe us • Specialist dementiadementia andand Alzheimer’sAlheimers care care take care of her. Jenny, Mum’s CAREGiver fills in when we acan’t ebe erethere anda Mumm enjoyse herer company.ma Wee areare alla • Home from hospitalhospital carecare ervery grateful!”rae ~ Ruth B, CeClient’s aerdaughter. • Lightight housekeepinghousekeeping • Shopping ationalNational Care roviderProvider of the Year Award • Accompanying toto appointmentsappointments • Meal preparationpreparation mI’m very pleased with Home nstead.Instead. • Respite supportsupport eThey are reallyrea excellenteee with mym 94 yearear old mother.mer Theye • Convalescence supportsupport “ are always punctual and they are the first company to keep and much more...more... sending the same person. I would definitely recommend emthem.” ~ ameJames P, CeClient’s son.

Call us now for a free, no obligation consultation 01905 4244420404 2701527 810855 Worcester, Droitwichroitwich andand surrounding surrounding areas areas Redditch, Bromsgroveromsgrove andand surroundingsurrounding areas areas 401684 4438501 201562 7477754757 Malvern, Uptonpton andand surroundingsurrounding areas areas idderminsterKidderminster andand surroundingsurrounding areas areas 01386 300801 201562 885589 Registered withwith vesham,Evesham, Pershoreershore andand surroundingsurrounding areas areas Stourbridge, Hagley,Hagley, HalesowenHalesowen andand surroundingsurrounding areas areas the Care Qualityuality Commission www.homeinstead.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 19 achEach Home nsteadInstead Senior Care© franchise office is independently owned and operated. Copyright © Home Instead 2016. standards of quality and safety. Further • advertising, interviewing and screening information starts on page 47. suitability of workers; • arranging necessary insurance cover; The United Kingdom Homecare Association (UKHCA) requires its members to comply • providing training and development for with a code of practice. This code includes a care workers; commitment to treat customers with dignity and respect and operate at a level above the • managing workers’ pay, including legal minimum required in legislation. compliance with the National Minimum Wage; Social care regulations do not apply to • managing employment relationships, cleaners, handymen or gardeners. However, including sickness, absence and some home care agencies are increasingly disciplinary matters; and providing staff who can help meet these needs too. • managing health and safety issues.

The benefits of using a regulated agency For further information and help, call this include: Directory’s independent helpline on 0800 389 2077. You can also use the • assessing your care needs and tailoring a checklist on page 23. plan to meet those needs;

The Home Care Specialists

Award winning Home Care from 30 minutes per week to full-time Live-in Care

If you are looking for extra support at home developed by the publisher or an alternative to residential care homes, of this Directory then we’re here to help in Worcestershire. Helping Hands has been providing award winning With so many providers to choose from, quality help at home since 1989. where do you start? A family run company we apply our local knowledge www.carechoices.co.uk can help. and over 27 years of experience to offer you one to one home care that enables you or your loved one to • search care providers quickly and easily remain at home with compassion and dignity. • search by postcode/town and care type If you or a loved one could do with extra help around • Information on standards of care the home, shopping, support with personal care, a • links to the latest inspection reports hospital discharge or even providing a break for an • extra information, photos and direct existing Carer, then our local Carers are right on your website links for hundreds of providers doorstep. • request a brochure • checklists to take with you when you visit To find out how we can help you, call: Alternatively, call our friendly helpline team 01905 409 845 on 0800 389 2077 to talk to someone directly. or visit: www.helpinghands.co.uk

20 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Living with dementia at home

If you are concerned about persistent • appropriate activities and stimulation to forgetfulness or memory difficulties, it help them to remain alert and motivated is important to consult a GP. They can for as long as possible. undertake an initial examination and refer you to a memory clinic for further Dementia Friends investigation if necessary. People with dementia sometimes need a The various types of support available to you helping hand to go about their daily lives and your carer may involve NHS services, and feel included in their local community. Adult Social Care and voluntary agencies. Dementia Friends is giving the wider public Some examples of services and support to an understanding of dementia and the help people living with dementia include: small things they can do that can make a difference to people living with dementia – • specialist day centres; from helping someone find the right bus to • respite care or short breaks; spreading the word about dementia.

• assistive technology and community Visit www.dementiafriends.org.uk for alarms; further information. • home care;

• meals at home;

• community equipment;

• extra care/sheltered housing; and

• carers’ support groups.

Family support If you know someone who is worried about their memory, encourage them to visit their GP. The more support you can give someone, the better life with dementia can be, especially in the early years.

Focus on what the person can do, not what they cannot do, help with little errands Respite care or with cooking, listen to the person with dementia, and find out more about the Spouses, partners and relatives who care condition. for a person with dementia may require a break from their caring responsibilities. This is When someone has dementia, they need: known as ‘respite care’ and may be a regular break of a few hours a week or a period of a • reassurance that they are still valued and few weeks. It may be planned or be required that their feelings matter; in an emergency and can involve the person • freedom from as much external stress as with dementia attending a day centre or a possible; and care worker visiting the person’s home to

Visit www.carechoices.co.uk for further assistance with your search for care 21 enable the carer to have a break. Contact the council to see if you are eligible for support with arranging these services, see page 6 for information on assessments or page 15 for more information on carers assessments.

Care at home

It can often be best for a person with dementia to stay living in their own home for as long as possible. This may mean that they require some support services at home.

The person with dementia will respond best to the same care staff who know them well. Continuity of care can be provided by either care agencies or care workers employed directly by the person or his or her family. More information about care at home can be found on page 17. Attendance at day centres can be offered from just a few hours a week to a number Specialist dementia day centres of days. Contact the council or your local Alzheimer’s Society office for more details, A good day care service will be able to offer a see ‘Useful local contacts’ on page 68. range of activities and support that will enable the person with dementia to retain skills and Alzheimer’s Society remain part of their local community. This leading charity works to improve Specialist day centres for people with the quality of life of people affected by dementia should be organised and run dementia. with the needs of people with dementia in mind, aiming to build on their strengths If you have concerns about any form of and abilities. Activities may include outings, dementia, please contact your local office for entertainment, personal care, meals, information and support and access to local hairdressing and support for carers. services. See page 68 for contact details.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency Accommodating your needs

How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Can you see the agency’s contract terms? Will you be notified in advance if your care worker is on holiday or sick? Can you lodge a complaint easily?

Are staff matched to you specifically, Are complaints dealt with quickly? based on your needs and preferences? Will your support plan be reviewed at Can you meet your care worker(s) regular intervals? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 47.

Visit www.carechoices.co.uk for further assistance with your search for care 23 Paying for care in your home

Councils provide upfront information on how Figures mentioned here may change over much people can expect to pay towards the lifetime of this Directory. their care and support and how charges are worked out. This information must be Non-means tested care and support made available when a needs assessment Care provided by the NHS in your own home is carried out and written confirmation of is free; for example, services provided by a how the charge has been calculated must be community or district nurse. Intermediate provided after a financial assessment. care, if received at home, may also be free. Some people do not have to pay towards If you have more than £23,250 in savings care services. For example, aftercare services or capital you will have to pay the full cost provided under section 117 of the Mental of your care. The value of your home is Health Act are free of charge. not counted when working out charges for non-residential care. If you have more than £23,250, you should tell Adult Social Care when your savings are likely to fall below this amount. The council calculates charges in accordance with national eligibility criteria set by the Government. This ensures people are only required to pay what they can afford, taking into account capital, income and expenditure.

Your financial assessment looks at how much money you have, including your income, gives an allowance (set by the Government) for everyday living expenses and makes allowance for disability-related expenditure. If you are in need of care or support, This is the extra amount you spend as a you may be eligible to claim Attendance result of your disability or illness. The council Allowance (AA) or Personal Independence can help you to identify these costs. They will Payments (PIP). AA and PIP are non-means- also carry out a full benefit check and, if you tested benefits. Provided you are eligible, want them to, assist you with claiming your you can receive AA or PIP regardless of how full entitlement. much income or capital you have. AA is payable to people over the age of 65 and PIP to those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need. These, along with eligibility information, can be found at www.gov.uk

Other ways to fund your care and support

If you do not qualify for financial assistance from Adult Social Care, there are various

24 This Directory’s helpline 0800 389 2077 – assistance with finding care and support ways in which you could consider paying for care and support. It is important that you seek independent financial advice when considering other funding options. There are independent financial advisers that focus specifically on care funding advice, often referred to as specialist care fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend.

The Society of Later Life Advisers (SOLLA) The Money Advice Service is a free and aims to assist consumers and their families impartial service set up by the Government. in finding trusted accredited financial It offers free and unbiased advice. advisers who understand financial needs Tel: 0800 138 7777 in later life. Search its website Web: www.moneyadviceservice.org.uk www.societyoflaterlifeadvisers.co.uk to find a SOLLA-accredited independent Further information on paying for care can financial adviser. be found beginning on page 43.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 25 “I would like to say how impressed we are with the care, patience & attention Bluebird Care have shown to my mother.”

Customer’s Daughter, Bluebird Care Worcester & Wychavon

Bluebird Care Call today to find out more Care in your home 01386 764 830 We provide flexible and bespoke homecare and support services from 30 minute visits through to 24 hour live in care. We also provide specialist dementia care and end of life care. We can help support with everything from personal care to shopping, cleaning or social visits. Our care assistants can visit you in Pershore, Evesham, Worcester, Droitwich and the surrounding villages. – Care plan tailor-made for you – High quality expert care to suit your needs – Dependable scheduled visits – Our team are fully trained, enhanced DBS checked, supervised and continually supported – We help you maintain your independence Get in touch with us on [email protected] or 01386 764 830 for a no-obligation discussion and assessment of your care needs. This Directory’s helpline 0800 389 2077 – assistance with finding care and support 26bluebirdcare.co.uk/worcester-wychavon Home care providers “I would like to say how impressed we are with Worcestershire home care providers the care, patience & A & M BEWDLEY CARE SERVICES BEWDLEY CARE LTD Kidderminster Kidderminster attention Bluebird Tel: 01562 750060 OP D PD MH YA SI Tel: 01562 69771 OP D PD MH SI YA AD Care have shown ACER CARE BLUEBIRD CARE (BROMSGROVE & REDDITCH) Worcester Bromsgrove to my mother.” Tel: 01684 568001 OP D LDA MH SI YA Tel: 01527 916442 OP D PD LDA MH SI YA

Customer’s Daughter, ADVANCE HOUSING AND BLUEBIRD CARE (WORCESTER & WYCHAVON) Bluebird Care Worcester & SUPPORT ABBEY COURT Evesham Advert page 26 Wychavon Redditch Tel: 01386 764830 OP D PD YA Tel: 01527 404865 LDA BRAMBLE HOME CARE AGINCARE – WORCESTER Worcester Advert page 28 Worcester Tel: 01905 852214 OP D PD LDA MH SI YA AD Tel: 01905 677700 OP D PD LDA MH SI YA AD

ALINA HOMECARE BROMSGROVE BROOMHILL CARE LTD Bromsgrove AND BROOMHILL24 LTD Tel: 01527 575904 OP D PD LDA SI YA Malvern Advert page 28 Tel: 01684 562087 OP D PD MH ALLIED HEALTHCARE – WORCESTER Worcester CARE 4 ME LTD Tel: 0845 641 3202 OP D PD LDA MH SI YA AD Malvern Tel: 01684 491607 OP D PD LDA MH SI YA AMBER SUPPORT SERVICES Bromsgrove CARE FORCE LTD Call today to Bluebird Care Tel: 01527 873426 PD LDA Bromsgrove find out more Tel: 01527 577247 OP D PD MH SI 01386 764 830 ARCH HILL COURT – COMMUNITY SERVICE Care in your home Kidderminster CAREMARK (REDDITCH AND BROMSGROVE) We provide flexible and bespoke homecare and support services from Tel: 01562 733000 OP D PD MH SI YA Redditch Advert page 16 30 minute visits through to 24 hour live in care. We also provide specialist Tel: 01527 521777 OP D PD LDA MH SI dementia care and end of life care. We can help support with everything BARNARDO’S WORCESTERSHIRE from personal care to shopping, cleaning or social visits. Our care COMMUNITY SHORT BREAKS CAREMARK (WORCESTER & MALVERN HILLS) assistants can visit you in Pershore, Evesham, Worcester, Droitwich and the Kidderminster Worcester Advert page 16 surrounding villages. Tel: 01562 825330 PD LDA SI Tel: 01905 452595 OP D PD LDA MH SI YA AD – Care plan tailor-made for you – High quality expert care to suit your needs BEAVERS (WORCESTER) LTD CAREMARK (WYCHAVON AND WYRE FOREST) – Dependable scheduled visits Malvern Bewdley Advert page 16 – Our team are fully trained, enhanced DBS checked, supervised and Tel: 01684 576633 OP D PD LDA MH SI YA AD Tel: 01299 406071 OP D PD LDA MH SI YA continually supported – We help you maintain your independence Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Get in touch with us on [email protected] or User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs 01386 764 830 for a no-obligation discussion and assessment of your Residential care home providers are listed on page 52 Advertisers are highlighted care needs.

Visit www.carechoices.co.uk for further assistance with your search for care bluebirdcare.co.uk/worcester-wychavon 27 Favor Care Agency

Agency working with people with Live-in Care Learning disabilities in their own from £695 per week homes to support them with personal care, daily living skills and to access community activites.

Coppice Lodge, 66-68 Walter Nash Road, Kidderminster, Worcs DY11 7BY Tel: 01562 637665 Fax: 01562 861162 Email: [email protected]

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a Do you need live-in care? round-the-clock care worker. FOR SHORT OR LONG TERM CARE CALL US TO DISCUSS OUR FRIENDLY, PROFESSIONAL SERVICE. 01684 562087 Email: [email protected] www.broomhill24.co.uk WORCESTERSHIRE ~ GLOUCESTERSHIRE ~ HEREFORDSHIRE 08000 121 247 | www.liveincare.info The Old Chapel, 84 Cowleigh Road, Malvern WR14 1QN Regulated by the Care Quality Commission Worcester - 01905 852 214

House of Care Services ltd Caring for your loved ones with dignity and respect House of Care is a Home Care provider offering support to adults within their homes in the community with most aspects of day to day living, promoting independence and maintaining quality of life and providing a person centred approach to all our clients. Your privacy, respect and dignity is our priority. We continually train and develop our staff, who are supervised and DBS (Police) checked. Examples of support we can provide • Live In Care • Personal Care • Domestic Care • Meal preparation • Waking/sleeping nights • Supported Living • Palliative Care • Flexible breaks for Carers

Tel: 01527 579557 / 02476 637969 / 01527 574429 E: [email protected] www.Houseofcare.co.uk CQC Registered

28 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Worcestershire home care providers continued

CAREWATCH WYRE FOREST FAITHFUL CARE LTD Kidderminster Worcester Tel: 01562 744738 OP D PD LDA MH SI YA AD Tel: 07825 432163 OP D SI YA CARING PEOPLE FAVOR CARE AGENCY Redditch Kidderminster Advert page 28 Tel: 01527 68680 OP D PD LDA MH SI YA AD Tel: 01562 637665 OP LDA YA CIVICARE CENTRAL LTD FIRSTPOINT HOMECARE – WORCESTERSHIRE Droitwich Bromsgrove Tel: 01905 770110 OP D PD LDA MH SI YA AD Tel: 01527 916655 OP D PD LDA SI YA AD CORE ASSETS CHILDREN’S SERVICES – HAPPYLIFE CARE DISABILITY – MIDLANDS Worcester Bromsgrove Tel: 07401 772572 OP D PD LDA MH SI YA Tel: 01527 834300 PD LDA SI YA HF TRUST – WORCESTERSHIRE DCA CROSSROADS CARING FOR CARERS Evesham Worcester Tel: 01386 442731 LDA Tel: 01905 729293 OP D PD MH SI YA HOME CARE SERVICE Worcester DENNY CARE SERVICES LTD Tel: 01905 843341 Kidderminster OP D PD LDA MH SI YA AD Tel: 01562 754757 OP D PD LDA MH SI YA HOME INSTEAD SENIOR CARE Evesham Advert pages 18 and 19 DIMENSIONS WORCESTER Tel: 01386 300801 DOMICILIARY CARE OFFICE OP D PD LDA MH SI YA Kidderminster Worcester Tel: 01562 754757 OP D PD LDA MH SI YA Tel: 0300 303 9037 LDA Malvern ECLIPSE HOMECARE Advert page 30 Tel: 01684 438501 OP D PD LDA MH SI YA Bromsgrove Redditch Tel: 01527 573949 OP D PD LDA MH SI YA Tel: 01527 810855 OP D PD LDA MH SI YA Kidderminster Stourbridge Tel: 01562 535420 OP D PD LDA MH SI YA Tel: 01562 885589 OP D PD LDA MH SI YA Malvern Worcester Tel: 01684 869432 OP D PD LDA MH SI YA Tel: 01905 420404 OP D PD LDA MH SI YA Teme Valley HOMECARE MALVERN (TRIANGLE Tel: 01584 812594 OP D PD LDA MH SI YA AD COMMUNITY SERVICES) Worcester Malvern Advert page 32 Tel: 01905 641070 OP D PD LDA MH SI YA Tel: 01684 897797 OP D PD MH SI YA ELLAROSE HOMECARE SERVICES LTD HOMECARE4U WORCESTERSHIRE Birmingham Redditch Tel: 01215 170006 OP D PD SI YA Tel: 01527 759142 OP D PD LDA MH SI YA EVOLVING CARE LTD HOUSE OF CARE SERVICES LTD Redditch Bromsgrove Advert page 28 Tel: 01527 757140 OP D LDA MH YA Tel: 02476 637969 OP D PD LDA MH

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Residential care home providers are listed on page 52 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 29 2015 & 2016 • search care providers Top Agency in Eclipse quickly and easily Worcestershire HomeCare • search by postcode/town Voted by homecare.co.uk making a difference and care type • Information on standards of care Excellent Care from Local People • links to the latest inspection reports With so many providers to • extra information, photos We have a full range of hourly, daily & live in services choose from, where do you and direct website links for hundreds of providers start? Specialists in Dementia, MS & Alzheimer’s care • request a brochure Longstanding teams of dedicated local caregivers www.carechoices.co.uk • checklists to take with can help you out. you when you visit Excellent reputation with Private Clients, Worcester County Council and CQC (Care Quality Commission) Eclipse Homecare has been operating in this area for almost T.L.C. Home Care Services 10 years and is an Award winning local business. Speak to us 91 High Street, Evesham, Worcs WR11 4DN today to ﬁnd out more about how we can help. As one’s health changes, most of us wish to remain as independent as possible and enjoy the comfort of our own home. T.L.C. Home Care Services offers the Worcester Malvern Kidderminster Bromsgrove Teme Valley care and support needed to achieve this wish. We have an excellent reputation 01905 01684 01562 01527 01584 for providing high standards of personal care, respecting both the client’s chosen lifestyle, dignity and their need for flexibility as care needs change. 641 070 869 432 535 420 573 949 812 594 We can offer a range of home care services tailored to meet individual needs including:- Personal care, preparing snacks and meals, sitter services and general help such as housework, shopping etc.

“Caregiving the most rewarding job” We are fully accredited with Worcs CC as an “Approved Contractor” and were JOBS Call Shelley for a chat 07890 250 839 rated as “Good” in all areas by the Care Quality Commission in 2015. If you would like to know more about us, or wish to arrange a free, initial www.eclipsehomecare.co.uk consultation, please contact us on 01386 47888 and our Manager/Proprietor Mrs Katrina Davidson, M.H.S.M., will be happy to help you. Please quote Ref: CCG1

30 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Worcestershire home care providers continued

IGNITE HEALTH AND HOME CARE SERVICE NEW HOPE CARE KIDDERMINSTER Kidderminster Kidderminster Tel: 01562 515073 OP D PD LDA MH SI YA AD Tel: 01562 745847 D PD LDA MH SI YA AD

KAREPLUS REDDITCH NIGHTINGALES HOME CARE SERVICES Redditch Studley Tel: 01527 60092 OP D PD SI YA Tel: 01527 854660 OP D PD SI

KEMP HOSPICE NIGHTINGALES OF KIDDERMINSTER Kidderminster Kidderminster Tel: 01562 861217 OP PD Tel: 01562 851738 OP D PD LDA SI YA

MACINTYRE WORCESTERSHIRE SUPPORTED NORTH STAR FOUNDATION LIVING Droitwich Bromsgrove Tel: 01905 772233 PD LDA MH SI YA AD Tel: 01527 435906 OP D LDA NURSE PLUS AND CARER PLUS (UK) LTD – MANAGEMENT HQ, WORCESTER HEADWAY WORCESTER TRUST LTD Worcester Worcester Tel: 01905 20684 OP D PD LDA MH SI YA Tel: 01905 729729 OP D PD MH SI YA OLD FRIENDS CARE MAYFAIR CARE AGENCY LTD Redditch Evesham Tel: 01527 525583 OP D PD LDA MH SI Tel: 01386 41492 OP D PD MH SI YA ON CALL HEALTHCARE MEADOW COURT SERVICES LTD Worcester Worcester Tel: 01905 353453 OP D PD LDA MH SI AD Tel: 07989 408418 OP D PD LDA MH SI YA

MENCAP – MALVERN GATE OPTIONS BREDON HOUSE Worcester Worcester Tel: 07951 905376 LDA YA Tel: 01905 830234 LDA YA

MILES HOUSE ORBITAL 4 SUPPORT LTD Redditch Kidderminster Tel: 01527 455705 LDA YA Tel: 01562 748809 PD LDA SI YA

MYRIAD CENTRE, THE PEOPLE IN ACTION DOMICILIARY CARE – Worcester WORCESTER Tel: 01905 729190 PD LDA YA Worcester Tel: 01905 755843 OP D PD LDA MH SI YA NATIONWIDE CARE SERVICES LTD (WORCESTER) PHEMACARE LTD Worcester Worcester Tel: 01905 458792 OP D PD SI YA Tel: 01905 360105 OP D PD MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 31 Worcestershire home care providers continued

PRAXIS DOMICILIARY CARE AGENCY RADFIELD HOME CARE LTD – Kidderminster WORCESTERSHIRE Tel: 01562 745963 OP D PD LDA MH SI YA AD Worcester Advert page 30 Tel: 01905 28378 OP D PD LDA MH SI YA PRICELESS CARE SERVICES LTD Evesham RADIS COMMUNITY CARE Tel: 01386 446218 OP D PD SI YA (CLARENCE PARK VILLAGE) Malvern QUALITY HEALTH AND HOMECARE SERVICES LTD Tel: 01684 580340 Evesham OP YA Tel: 01386 424824 OP YA RADIS COMMUNITY CARE R&L HEALTHCARE LTD (WORCESTER) Worcester Malvern Tel: 01905 455669 OP D PD LDA MH SI YA AD Tel: 01684 580340 OP D PD LDA MH SI YA AD RADFIELD HOME CARE BROMSGROVE AND RAINBOW CARE SOLUTIONS LTD REDDITCH – REDDITCH Worcester Redditch Tel: 01905 24166 OP D MH SI YA Tel: 01527 585700 OP D PD LDA MH SI YA

Your Home, Your Are you Care, Your Way. considering Home care you residential care? can trust At Friends of the Elderly Malvern we understand what a hard decision this can be, which is why we are dedicated to working with you to make the right decision for you.

Triangle Community Services is a We provide specialist residential, nursing and dementia care A short guideregistered charity you can trust, providing across our beautiful Malvern site, once the home of the historic home care services across Malvern. Our motto is your Perrins family. The site comprises Davenham, Perrins House to our brand home, your care, your way. and Bradbury Court. It is our mission to help you to stay in the comfort of your We are part of Friends of the Elderly, a charity that has been own home for as long as you want to. If you could do providing exceptional care for older people since 1905. with some help around the house, someone to help with the shopping or to pick up your prescriptions, then please The care we provide is of the highest standard, delivered your home, your care, your way by well trained and compassionate staff and directed by contact us as we can help you. experienced managers who know their local area and community well. Our well trained and friendly staff are already helping older people in your area, so please call our team Please contact us if we can help you. Call the on 01684 897797, email [email protected] enquiries team on 01273 789342, email us at or visit www.triangle.care [email protected] or visit www.fote.org.uk

Please quote CareChoices1 when you enquire to receive a small free gift from the charity Please quote CareChoices1 when you enquire to receive a small free gift from the charity

32 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Worcestershire home care providers continued

RELY CARE AGENCY LTD SWALLOW COMMUNITY CARE Worcester Pershore Tel: 01905 339331 OP PD LDA MH SI YA Tel: 01386 553388 D PD SI

RIVERSIDE HOME CARE TEME VALLEY CARE LTD Stourport-on-Severn Tenbury Wells Tel: 01299 823777 OP YA Tel: 01584 812594 OP D PD LDA MH SI YA

RLO ORCHARD CARE LTD T.L.C. HOME CARE SERVICES Worcester Evesham Advert page 30 Tel: 07715 691369 OP D PD LDA MH SI YA AD Tel: 01386 47888 OP D PD LDA MH YA

SANCTUARY HOME CARE LTD – WORCESTER TRU CARE – WORCESTER Worcester Worcester Tel: 01905 676950 OP D PD LDA MH SI YA AD Tel: 01905 20495 OP D PD MH SI YA

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Visit www.carechoices.co.uk for further assistance with your search for care 33 Housing with care

Housing with care combines independent living in a home with security of tenure, along with care services arranged according to need. Schemes may be run by housing associations, the local authority, voluntary organisations or private companies. Properties may be available for rent, mixed tenure or to purchase. people recruited and trained to make sure they Supported Living have the right qualities to provide care and support. Supported Living is a term generally used to describe situations in which people Sheltered housing (often disabled adults) rent their home, and their personal care or support is arranged Sheltered (or retirement) housing is provided separately. This means they can change their by local authority housing departments and support without having to move, or can move housing associations for people who would and take the same support with them. People like to remain independent but prefer the have greater security of tenure, and can claim added security and reassurance of a scheme a wider range of welfare benefits than in manager and an alarm call service. residential care. A scheme manager is either based at the site Supported Living can be delivered in a range or visits regularly. Many sheltered housing of settings, including individual flats or houses, schemes also have communal lounges, laundry clusters of self-contained flats on the same facilities, lifts, door entry systems and specially site, shared accommodation, and extra care adapted facilities. housing. The individual, a private landlord, a housing association, a local authority or a Contact the council for further advice on local charity may own the property. schemes, call 01905 768053.

Supported Living refers to the way in which Extra Care housing accommodation and support are organised, rather than the amount of support. This will Extra Care housing is similar to sheltered be tailored to individual need and can include schemes, with self-contained accommodation access to support 24-hours a day if assessed together with some communal facilities. In an as necessary, although many people do not Extra Care scheme, instead of low-level support require this – particularly with the use of traditionally provided by wardens in sheltered assistive technology (discussed further on schemes, higher levels of care and support are page 14). provided on-site by a designated team of care workers, who can be available 24-hours a day. Shared Lives Extra Care allows you to retain your own Shared Lives is a care service for adults with tenancy and have care services delivered, learning or physical disabilities and for older ensuring that you are able to remain safely people. It is family-based care provided by in your own self-contained accommodation. individuals and families in the home of the Contact the council for more information on Shared Lives carer. Shared Lives carers are local Extra Care housing and local schemes.

34 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Specialist services

Learning disability page 17), adaptations and equipment (see information starting on page 8) and holidays. The Government has indicated that services for people with disabilities should promote For people looking to move out of their the following key principles: family home, there are a number of options that could be explored. • respect people’s rights;

• actively promote people’s independence; You may want to have your own home with support arranged as necessary or you may • ensure that people have, and are able to want to look into a Supported Living scheme, make, choices in all areas of their lives; explained on page 34. These options can and give greater independence and choice. • create opportunities for people to be included rather than separated from A good quality care home can also help to society. promote independence and can be a step towards more independent living for some If you are assessed as eligible for support, people who may initially require more support. the local authority may help you find the right support to meet your needs. Services Contact your local authority for further can include help in the home (explained on advice about your housing options, to

Our range of care pathways are designed to RESIDENTIAL HELP YOU offer a ‘real’ choice to ASSIST YOU TO HOMES IF YOU SUPPORT YOU IN BECOME PART service users and their FIND YOUR OWN NEED HIGH YOUR TENANCY OF YOUR HOME LEVELS OF families, and are shaped COMMUNITY to be flexible to meet SUPPORT the changing needs of people.

Autism, Moderate to Severe Learning Difficulties, Mental Health and Behaviours that Challenge.

CONTACT OUR ADVICE LINE FOR HELP 01332 378840 MON-FRI 9AM TO 5PM senadgroup.com

SENA096 Challenging Behaviour advert 185x130mm a-w.indd 1 24/08/2016 18:17 Visit www.carechoices.co.uk for further assistance with your search for care 35 arrange an assessment or to find out what Adult Mental Health teams – local services are available in your area. Contact contacts details are on page 4. Bromsgrove CMHT Community Learning Disability Teams Tel: 01527 488703 (CLDTs) Malvern CMHT CLDTs work with adults aged 18 and over Tel: 01684 612771 who have a learning disability and are not able to manage without the right kind of Redditch CMHT support. Tel: 01527 488703

Worcester CMHT Tel: 01905 734559

Wychavon CMHT Tel: 01905 681070 or 01386 502510

You can get help and advice on problems you Wyre Forest CMHT may be experiencing with being listened to Tel: 01562 826307 or understood; your education; keeping well; money and work; somewhere to live; things Other contacts to do and helping others to care for you. Worcestershire Healthy Minds Supports people, aged 16 and over, who Support can come from arts therapists; are experiencing problems such as stress, community nurses; dieticians; occupational anxiety and low mood. therapists; physiotherapists; psychiatrists Web: www.hacw.nhs.uk/our-services/ and psychologists; speech and language healthy-minds therapists and your doctor. Wellbeing Hub CLDTs will also help you get advice and An information and signposting service support on advocacy benefits, housing for people over the age of 16 who are and from the police if necessary. Contact experiencing low mood, anxiety or stress, the council on 01905 768053 for more and feel that they would benefit from information. support from local community providers. Tel: 01905 766124 Mental health Web: www.hacw.nhs.uk/wellbeinghub

Your GP should be your first point of contact Physical disability if you need help with a mental health condition or you are concerned about your If you have a physical disability or a long- mental health. They may refer you to your term condition, Adult Social Care and other local Community Mental Health Team organisations in the independent and not- (CMHT). These teams are made up of for-profit sectors may be able to signpost you different professionals who will, with your to, or provide you with, a range of services to permission, assess your mental health needs. help you live as independently as possible. They will then work with you to plan any There are also services available to support support you may be assessed as needing. someone who may be your carer.

36 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Sensory services Advocates are not there to tell you what to do or to make decisions for you, but to help Sensory Services teams, which include you express your views and make your own rehabilitation workers and social workers, can decisions. provide information packs, advice and access to services as well as support from a network Onside Advocacy of national and local agencies. Tel: 01905 27525 Email: [email protected] The teams provide services to all adults and Web: www.onside-advocacy.org.uk children who are: End of life care • blind or partially-sighted or have a degree of sight loss; Although the subject of dying is often • deaf or hard of hearing or have a degree painful to contemplate, it is essential that of hearing loss; or you and your relatives discuss your wishes as you near the end of your life. Good • deafblind or have a degree of dual planning for all your needs should mean sensory loss. that you can (if you choose) remain in your home or care home in your last If you care for someone with a sensory days and not have to be admitted to impairment, the Sensory Services teams can hospital. carry out an assessment of your needs as a carer to help you to continue to support them. When choosing a service you should consider its end of life care philosophy and policies. Action on Hearing Loss Enabling people to die in comfort and with Tel: 0808 808 0123 dignity is a core part of providing care and Textphone: 0808 808 9000 the way care professionals approach the SMS: 07800 000360 process will be incredibly important for you, Email: your family and carers. [email protected] Web: www.actiononhearingloss.org.uk The service should have an open approach RNIB to end of life care. It should initiate Tel: 0303 123 9999 conversation with you and your family and Email: [email protected] work with your GP to ensure your needs and Web: www.rnib.org.uk wishes are discussed and planned for. An end of life care plan should also be drawn up, as Advocacy it is vital to establish your preferences and choices. Advocates can give advice, support and information to people of any age. They You could use the Preferred Priorities for Care help you to voice your concerns and guide (PPC) document to help with outlining your you through difficult or challenging times. wishes. The PPC document is designed to You should consider using the services of an help you prepare for the future and gives you advocate if you feel unsure or concerned an opportunity to think about, talk about and when you are faced with making an write down your preferences and priorities for important decision about your care. care at the end of life.

Visit www.carechoices.co.uk for further assistance with your search for care 37 It is also important to know that all health Useful websites and social care staff must be trained in Compassionate Communities communication regarding end of life care Compassionate Communities aims to and will be trained in assessing the needs of help people develop the skills to address individuals and carers. issues raised by end of life and other losses. It also tries to be a helpful, It is worth asking care providers whether empathic ear. they are working towards The Gold www.compassionatecommunities.org.uk Standards Framework. This can be used in various settings, for example hospitals, Dying Matters primary care and care homes, to improve the Set up by the National Council for co-ordination and communication between Palliative Care, the coalition aims to different organisations involved in providing promote awareness of dying, death care for someone near the end of their life. and bereavement. The website has a comprehensive support section. www.dyingmatters.org

WidowNet Established in 1995, the first online information and self-help resource for, and by, widows and widowers. www.widownet.org

Care homes

All care providers in the country must be care, a care home offering only personal registered with the Care Quality Commission care may be the best option. Personal care (CQC). All services are inspected by the includes bathing, feeding, dressing and help CQC, which reports on its findings and rates with moving but it must be paid for in full if each home. These inspection reports and your capital/savings exceed £23,250. This ratings are available at the home or from the figure may change during the lifetime of this CQC (www.cqc.org.uk). Before you decide Directory. See page 43 for more information whether to move into a residential home, on paying for your care. you should contact the council for a needs assessment (see page 6). Care homes with nursing A care home with nursing provides the same Types of care home care and support as a care home offering personal care, but with 24-hour nursing staff Care homes (personal care only) on hand. If you think you may need nursing If you need someone to look after you care in a home, you will need to be visited by 24-hours a day, but don’t need nursing a social worker or a care manager to assess

38 This Directory’s helpline 0800 389 2077 – assistance with finding care and support what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs.

If, after a needs assessment, a care home providing nursing care is the best solution for you, a social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £156.25 per week for the lower rate and £215.04 per week for the higher rate, see page 44 for more information. These figures may change.

For help with finding care homes and care homes with nursing, call this Directory’s independent helpline on 0800 389 2077.

Activities in care homes

The word ‘activity’ can imply many different They can provide a point of interest, fun and things but in the context of a care home challenge to each day. it should mean everything a resident does from when they wake up in the morning until Lots of care homes now employ a dedicated they go to sleep at night. Choosing what activity co-ordinator. What they do and colour cardigan to wear can be an enjoyable how they do it varies from one home to activity to start the day. Watching your another. In the best homes they are fully favourite TV programmes or listening to the integrated into the staff team, play a key birds sing might bring a smile. Attending an part in developing care plans and ensure exercise class might make you feel better. that all staff appreciate the part they play in All of these can be defined as ‘activities’. delivering high-quality activity provision.

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Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff Personal preferences

What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Is there an Activities Co-ordinator? Catering Can you get involved in activities you enjoy? Does the menu change regularly? Does the home organise any outings? Can the home cater for any dietary requirements you may have? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Fees Are there enough plug sockets in the rooms? Do your fees cover all of the services and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money? *See page 47.

40 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Care homes and dementia

A good care home will follow the concept of person in charge of championing dementia a person-centred approach to care for people care best practice in the home? Further with dementia. This means that the unique questions to consider are included in the qualities and interests of each individual will residential dementia care checklist on be identified, understood and accounted for page 42. in any care planning.

The person with dementia will have an assessment and an ongoing personalised care plan, agreed across health and social care. This should identify a named care co-ordinator and address their individual needs.

They must also have the opportunity to discuss and make decisions, together with their carers, about the use of advance statements, advance decisions to refuse treatment, Lasting Powers of Attorney and Design and technology Preferred Priorities for Care. The design of a care home specialising in dementia needs to be based on small group It is important that care and support options living, preferably with accommodation are tailored to the needs of the individual. on one level and with opportunities to go Make sure staff know the person you care in and out of the building within a safe for by providing life story books, telling staff environment. about their likes and dislikes and providing belongings that bring comfort and have Plenty of natural light and an easy way meaning for the person you care for. of finding one’s way around the building and grounds are essential for minimising disorientation.

Staff training Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia. Ask to speak with the Dementia Champion and question the placement if the home does not have a specific dementia lead.

Within the home, much is down to the For help with finding specialist dementia attitude and skills of the manager and the care homes, call this Directory’s free staff. Do they provide an environment that helpline on 0800 389 2077, or visit enables a person with dementia to exercise www.carechoices.co.uk to search for care choice and personal preferences even in the homes across the country. later stages of the condition? Who is the

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care home checklist on page 40.

Design Health

Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room? Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care? *See page 47.

42 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Paying for residential care

When a local authority provides or arranges If you are eligible for a financial contribution services for you, you may be asked to towards your support from the council and contribute towards the cost of care at you are moving into a care home or care home or in a care home, depending on your home with nursing, you will be given a personal circumstances. choice of homes that accept the fee level the council would usually pay for someone with Financial assessment your needs. If the home you choose charges a fee in excess of the local authority’s To determine whether or not you will need funding limit, you will need to find someone to contribute towards the cost of your else to meet the additional amount. This is support, the council will conduct a financial often referred to as a ‘third party payment’ assessment. This will look at your capital, or ‘top-up’ (explained further on page 44). savings and income. Most people are likely to have to contribute something towards the cost of their care. The value of your home is included as part of your capital in this assessment if you are moving into residential care, except in limited circumstances. It is not included if you are receiving care in your own home. If you choose not to have a financial Running out of money assessment, you will be responsible for paying the full cost of your care and support. If your capital and savings are likely to reduce to £23,250 through payment of If you have capital and savings of less than care home fees, you must let the council £14,250, you will be asked to contribute part know well in advance. It must undertake an of your income and the local authority may assessment of your circumstances before meet the shortfall. deciding if it will make a contribution.

If you have capital and savings between If you become eligible for the council’s £14,250 and £23,250, you are likely to have support with funding your care, and the to contribute towards the cost of your care. home you are living in charges more than You may need to contribute part of your the council’s fee levels, you must find income, and a sliding scale operates whereby someone to help pay the difference. This is you contribute £1 for each £250 you have in known as a ‘top-up’ or ‘third party payment’, capital and savings above the lower figure. see page 44 for more information. If funds for a top-up are not available, you will need If your capital and savings amount to more to find accommodation which can meet your than £23,250, you will have to pay the full needs at the local authority fee level. cost of your care yourself. However, you are still entitled to an assessment of your needs Understanding your rights before moving by the council and you may be able to get into care is essential. There are a number of some support with funding your care, see financial products and specialist companies page 6. that may be able to help. It is important to seek independent financial and legal advice These figures may change during the lifetime before committing yourself to anything. See of this Directory. page 45 for more information.

Visit www.carechoices.co.uk for further assistance with your search for care 43 Non-means-tested support any arrangements. It is important that you seek specialist advice from appropriately Some non-means-tested support may be qualified and regulated financial advisers, see available to you; you may wish to explore page 45 for suggested contacts. these before approaching the council for a financial assessment. Twelve-week property disregard If your former home is included in your Benefits financial assessment but your other capital Attendance Allowance and Personal and savings are less than £23,250, and your Independence Payments are non-means- income is not enough to meet your care tested, non-taxable benefits from the home fees, the council may share the cost Department for Work and Pensions. There of the first twelve weeks of permanent care, are different rates depending on the level of provided it agrees that care is needed. your needs. Everyone who needs care should consider claiming these benefits, however, Deferred Payment Agreements they may not be paid if you are, or become, After the twelve-week property disregard a permanent resident in a care home. period, you may be offered a Deferred Payment Agreement. This will allow you If you are entitled to the mobility to delay selling your former home during component of Disability Living Allowance your lifetime. Any fees paid by the council or Personal Independence Payment, this will be charged against the value of your payment will not stop once you are in a care home, and must be repaid once the house is home and is not included in your financial sold or from your estate. Interest is payable assessment. throughout the period of the loan and there is also a one-off fee to join the scheme which You may also want to consider applying for covers all legal and administrative costs for Universal Credit (if you are under pension the lifetime of the loan. The council may age) or Pension Credit (if you are over limit the amount of the loan. pension age). NHS Nursing Care Contribution NHS Continuing Healthcare Whether you are a temporary or permanent NHS Continuing Healthcare is fully-funded resident, if you live in a care home that care and support, provided and paid for by provides nursing care, you may be entitled the NHS. To be eligible, your needs must be to a non-means-tested Registered Nursing primarily health-related and are likely to be Care Contribution (sometimes referred to as severe. If you are eligible for NHS Continuing Funded Nursing Care) towards the cost of Healthcare, you can receive the services in your nursing care. This is paid directly to the any setting, including your own home or in a home. care home. Third party payments Self-funding your care If you are eligible for the council’s support, Paying for care can be an expensive you should be offered a choice of homes and long-term commitment, so it is that meet the local authority’s funding rates. recommended that you seek specialist If you decide to live in a more expensive information and advice before entering into home and someone is able to make an

44 This Directory’s helpline 0800 389 2077 – assistance with finding care and support additional payment for you, they will have helpful in enabling you (and your family) to to pay the difference between the council’s identify the most suitable and cost-effective rate and the amount the home charges. This solution. additional payment is called a ‘top-up’ or ‘third party payment’. Everyone is encouraged to seek unbiased, expert advice from independent financial You are not allowed to make this additional advisers to help work out how to pay for payment yourself, except in limited long-term care. Independent financial circumstances, so the responsibility usually advisers are regulated by the Financial falls to a family member, friend or charity. Conduct Authority (FCA) and must take shared responsibility for the suitability of any Before anyone agrees to pay your top-up, product they recommend. they should be aware that the amount may increase, usually once a year, and they need Unlike advisers who are tied to particular to be confident that they can sustain the providers, specialist care-fees advisers can payments for as long as they are required. offer advice on products from across the They will need to sign a contract with the whole market. council to confirm that they are able to do this. A list of independent financial advisers who are accredited by the Society of If the additional payments stop being paid Later Life Advisers can be found at for any reason, then you should seek help www.societyoflaterlifeadvisers.co.uk or and advice from your council. You may have you can call 0333 202 0454. to move to a different home within the local authority’s funding levels. There is also a number of organisations that will provide free advice about funding If you are already resident in a care home, care and support. These are a good place and no top-up was required at the time to start if you are looking for information you became a resident, the home may and want to see what sort of options are seek to introduce one at a later date, which available. would need to be agreed first with the local authority. This may happen if a change to your arrangements is made at your request Age UK or with your agreement, for example you Tel: 0800 169 2081 move to a more expensive room. Web: www.ageuk.org.uk/moneymatters

It is important to note that councils have Citizens Advice Bureau a duty to offer you a place at a home that Web: www.adviceguide.org.uk accepts their funding rates. If no such place is available, a top-up should not be charged. Money Advice Service Tel: 0800 138 7777 Seeking financial advice Web: www.moneyadviceservice.org.uk

Planning for your future care and support Paying for Care needs can be complicated and funding care Web: www.payingforcare.org can be expensive. Professional advice may be

Visit www.carechoices.co.uk for further assistance with your search for care 45 Important information

This Directory’s helpline The Court of Protection can issue Orders directing the management of a person’s This Directory’s free helpline provides an property and financial affairs if they are independent information and help service incapable of managing their own affairs encompassing care and accommodation. A should they not have a LPA. The Court personalised report can be generated for you procedure is presently very slow and the providing details of all home care providers, fees are quite expensive so preparing a LPA care homes or care homes with nursing that is always advisable, providing you have meet your criteria. somebody sufficiently trustworthy to appoint as your attorney. One call to the Freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Care Choices’ website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others.

You can also view an electronic version of this An ‘advance directive’ allows you to Directory on the site and have it read to you communicate your wishes in respect of by using the ‘Browsealoud’ function. future medical treatment but it is not legally binding. You may instead wish to How solicitors can help make a living will, properly known as an ‘advance decision’, setting out treatment A solicitor can give you impartial advice that you do not want to receive in specified about wills, making gifts, estate planning circumstances, which would legally have to and Powers of Attorney. Some can also offer be followed even if you die as a result. guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has Any proposed Gift out of your estate needs made the correct contribution to your fees. careful consideration of the benefits, risks and implications, particularly on any future Lasting Powers of Attorney (LPA) allow you liability for care costs or tax liability. to appoint someone you trust to make decisions about your personal welfare, If you don’t have your own solicitor, ask including healthcare and consent to family or friends for their recommendations. medical treatment, and/or your property Contact several firms, explain your situation and financial affairs. A LPA is only valid and ask for an estimate of cost and an idea once registered with the Office of the Public of timescales involved. Many firms will make Guardian. It allows for a person of your home visits if necessary and will adapt their choice to make decisions on your behalf at a communications to meet your needs. It’s time when you may be unable to. important to find a solicitor who specialises

46 This Directory’s helpline 0800 389 2077 – assistance with finding care and support in this area of the law. The Citizen’s Advice complaint with your social worker/care Bureau offers an advice service and will be manager or the department’s designated able to recommend solicitors in your area. complaints manager.

Comments, compliments and If you have been unable to resolve your complaints complaint you can contact the Local Government Ombudsman on 0300 061 0614 If you use a home care agency or move into and ask them to assist you. The Local a care home or care home with nursing, you Government Ombudsman looks at should feel able to comment on any aspect complaints about councils and some other of your life which affects your happiness or authorities and organisations, including adult comfort. This might be anything from the social care providers (such as care homes way you are treated by staff to the quality and home care providers). It is a free service. of the food you are served. You should also Its job is to investigate complaints in a fair feel free to make comments and suggestions and independent way. about possible improvements to your surroundings and the services provided. Inspecting and regulating care services Making a comment, whether complimentary or a complaint, should not be made difficult All care providers must be registered under for you and should not affect the standard a system which brings adult social care, of care that you receive whether in your independent healthcare and the NHS under own home or in a care home or care home a single set of essential standards of quality with nursing. Care services are required to and safety. have a simple and easy-to-use complaints procedure. The Care Quality Commission (CQC) registers, inspects and reviews all adult social If you are concerned about the care that you, care and healthcare services in England in a friend or a relative are receiving, it makes the public, private and voluntary sectors. sense to speak to the manager of the service This includes care homes, care homes with about your concerns before you take any nursing, home care agencies and NHS further action. The problem may be resolved services, amongst others. quite easily once they are made aware of it. However, if you need to make a formal Inspectors carry out a mixture of announced complaint, you should initially contact the and unannounced inspections looking at the registered owners of the service. They have a quality and safety of the care provided. They duty to respond to any complaints made. look at whether the service is: Safe, Effective,

If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission (see adjacent for more information about the CQC).

If your local authority has arranged or contributed to the cost of your care and support, another option is to raise your

Visit www.carechoices.co.uk for further assistance with your search for care 47 Caring, Responsive to people’s needs, and When considering a care service, it’s always a Well-led. good idea to check its inspection report and rating on the CQC’s comprehensive website Inspection teams are led by an experienced www.cqc.org.uk or ask the care provider CQC manager and often include experts you are considering for a copy of their latest in their field. The team may also include inspection report. professional or clinical staff; Experts by Experience; people who use services; and carers. For any enquiries or to register a concern or a complaint, phone the CQC Following an inspection, each care home and on 03000 616161 or email home care agency is given a report of how [email protected] it rates against national essential standards The Care Quality Commission, of quality and safety. The CQC has also Citygate, Gallowgate, started rating services as: Outstanding, Good, Newcastle upon Tyne NE1 4PA Requires Improvement and Inadequate.

Quinton Gardens & Quinton House

Step inside Quinton House Nursing Home and Quinton Main Road, Lower Quinton, Gardens Specialist Dementia Unit and you’ll know you’ve Stratford-upon-avon, arrived somewhere incredible. Over the years we have given each resident a home from home loving, caring Warwickshire environment. We promote independence, choice, CV37 8RY dignity and the highest standards of care. From our unique person-centered approach and beautiful surroundings to the little touches that set us 01789 720247 apart, everything we do is completely focused on you for the best quality of care for all seniors. www.facebook.com/quintonhousenursinghome So spend some time getting to know us a little better WWW.QUINTONHOUSE.NET by popping in to Quinton House to discover our story for yourself. As recommended on www.carehome.co.uk

Email: [email protected] ✓ TV ✓ ensuite rooms ✓ WiFi Access ✓ home from home

48 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Out-of-county care unable to take care of themselves or protect themselves from harm or from being exploited. You can choose a care home outside your home county. You may want to be closer to What is adult abuse? friends, family members or you may want to Abuse is mistreatment that violates a relocate to another part of the country. person’s human and civil rights. The abuse can vary from treating someone with If your care home place is state-funded, disrespect in a way which significantly affects speak to the local authority about who is the person’s quality of life, to causing actual responsible for your care fees, especially if physical suffering. you choose a care home in another region. Any home you choose must be suitable for It can happen anywhere – at home, in a your assessed needs and comply with the care home or a care home with nursing, a paying authority’s terms and conditions. hospital, in the workplace, at a day centre or educational establishment, in supported You should seek further advice before making housing or in the street. your decision. Forms of abuse could be physical, sexual, For information on care provision in psychological, emotional or financial. It could Worcestershire and other regions, contact also cover the issues of neglect (including this Directory's helpline on freephone self-neglect) and institutional abuse – where 0800 389 2077 with details of your the abuse affects more than one person requirements. within an organisation and is not addressed by the service’s management. Protecting vulnerable adults Who might be causing the abuse? Vulnerable adults may experience abuse, The person who is responsible for the abuse neglect and worse. A vulnerable adult is a may be known to the person who is being person aged 18 years or over who may be abused and could be: • a paid carer or volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user; • an occasional visitor or someone who is providing a service; or • someone who deliberately exploits vulnerable people.

If you think someone is being abused, call Adult Social Care. Your concerns will be taken seriously and will receive prompt attention, advice and support. Adult Social Care will

Visit www.carechoices.co.uk for further assistance with your search for care 49 also arrange for an advocate to support you if needed.

If the abuse is also a crime such as assault, racial harassment, rape or theft, you should involve the police to prevent someone else from being abused. If the police are involved, Adult Social Care will work with them and with you to support you.

If you are worried about contacting the police you can contact Adult Social Care to talk things over first. Contact details are on This service combines the criminal records page 4. If immediate action is needed dial checking and barring functions. For disclosure 999. information and services, visit www.gov.uk/dbs You can also: Care home owners, home care agencies • contact the Care Quality Commission and employment agencies that supply care (CQC) on 03000 616161 if the workers are required to request checks as vulnerable adult is living in a registered part of a range of pre-employment checks, care home, care home with nursing or including disclosures from the DBS. receiving home care services; or

• let a public service professional, such as Care providers and suppliers of care workers a social worker, community nurse, GP, are also required to refer workers to the probation officer or district nurse know DBS where, in their view, the individual has your concerns. They have responsibilities been guilty of misconduct that harmed or under the county’s adult protection placed at risk of harm, a vulnerable adult. procedure and can advise you about what People who know they are confirmed on the to do next. list but seek employment in care positions will face criminal charges including possible The Disclosure and Barring Service imprisonment. It is also an offence for There is a barring system for all those an employer or voluntary organisation to intending to work, or working with children knowingly employ a barred person in a and vulnerable adults. regulated activity role.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

50 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Residential care in Worcestershire

Stourport Redditch

Kidderminster Bewdley

Stourport Bromsgrove

Tenbury Redditch

Droitwich

Worcester

Malvern Pershore Evesham

Malvern Hills Evesham

Bromsgrove 52 Redditch 56 Wychavon 59

Malvern Hills 54 Worcester 57 Wyre Forest 63

Visit www.carechoices.co.uk for further assistance with your search for care 51 Bromsgrove care homes

BLENHEIM HOUSE HOPWOOD COURT Moundsley Hall Care Village, Walkers Heath Road, Birmingham Road, Hopwood, Kings Norton, Birmingham B38 0BL Alvechurch B48 7AQ Tel: 0121 433 3000 OP D PD LDA YA Tel: 0121 445 4743 OP D PD

BLUEBROOKE RESIDENTIAL CARE HOME HOUSMAN COURT 242 Stourbridge Road, Catshill, School Drive, Bromsgrove B60 1AZ Bromsgrove B61 9LE Tel: 01527 575440 OP D Tel: 01527 877152 OP D PD KENSINGTON HOUSE BREME RESIDENTIAL CARE HOME Moundsley Hall Care Village, Walkers Heath Road, 46 Providence Road, Bromsgrove B61 8EF Kings Norton, Birmingham B38 0BL Tel: 01527 571320 OP D PD LDA SI Tel: 0121 433 3000 OP D YA

BURCOT GRANGE LAWNS RESIDENTIAL CARE, THE 23 Greenhill, Burcot, Bromsgrove B60 1BJ School Lane, Alvechurch, Tel: 0121 445 5552 OP D PD YA Birmingham B48 7SB CTTM ELMFIELD COTTAGE Tel: 0121 445 4098 OP D PD SI YA Alcester Road, Hollywood, Birmingham B47 5NS LEYS RESIDENTIAL HOME, THE Tel: 0121 430 4297 LDA MH SI YA Old Birmingham Road, Alvechurch, EXMOOR DRIVE Birmingham B48 7TQ 1-7 Exmoor Drive, Bromsgrove B61 0TW Tel: 0121 445 5587 Advert below OP D PD MH Tel: 01527 576591 LDA MERECROFT GROSVENOR HOUSE CARE HOME Sealands lane, Alverchurch, Aqueduct Lane, Coopers Hill, Birmingham B48 7HN Alvechurch B48 7BS Tel: 0121 706 9902 LDA MH YA Tel: 0121 447 7878 OP OAKS CARE HOME, THE HILLSIDE 432 Birmingham Road, Marlbrook, Alcester Road, Hollywood, Birmingham B47 5NS Bromsgrove B61 0HL Tel: 0121 430 2126 OP LDA Tel: 01527 876450 OP D PD

• search care providers quickly The Leys and easily Old Birmingham Road, • search by postcode/town Alvechurch, Birmingham, and care type West Midlands B48 7TQ • Information on standards of care Tel: 0121 445 5587 • links to the latest inspection reports Email: [email protected] With so many providers • extra information, photos and direct website links to choose from, where do for hundreds of providers you start? At The Leys, we believe in providing a • request a brochure www.carechoices.co.uk • checklists to take with home for our residents, and the care we can help you out. you when you visit would want for our own loved ones.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

52 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Bromsgrove care homes continued

REDWOOD HOUSE RESIDENTIAL HOME SCHOOL DRIVE, 7 (DIMENSIONS) Cherry Hill Road, Barnt Green B45 8LL Spadesbrook House, Bromsgrove B60 1AX Tel: 0121 447 7447 OP D PD Tel: 01225 335066 LDA REGENTS COURT CARE HOME WYTHALL RESIDENTIAL HOME 128 Stourbridge Road, Bromsgrove B61 0AN 241 Station Road, Wythall, Birmingham B47 6ET Tel: 01527 879119 OP Tel: 01564 823478 OP

Bromsgrove care homes with nursing

BLUEBROOKE RESIDENTIAL CARE HOME 242 Stourbridge Road, Catshill, Bromsgrove B61 9LE Tel: 01527 877152 OP D PD BUCKINGHAM HOUSE Moundsley Hall Care Village, Walkers Heath Road, Kings Norton, Birmingham B38 0BL Tel: 01214 333000 OP D YA

GROSVENOR HOUSE CARE HOME Tardebigge Aqueduct Lane, Coopers Hill, Alvechurch B48 7BS Tel: 0121 447 7878 OP MOUNDSLEY HOUSE Moundsley Hall Care Village, Walkers Heath Road, HAVENCROFT NURSING HOME Kings Norton, Birmingham B38 0BL Lea End Lane, Hopwood, Birmingham B48 7AS Tel: 0121 433 3000 OP D PD YA Tel: 0121 445 2154 OP PLYMOUTH HOUSE HEATHBROOK HOUSE CARE HOME Alcester Road, Tardebigge, Bromsgrove B60 1NE 223-229 Worcester Road, Stoke Heath, Tel: 01527 873131 OP D PD SI Bromsgrove B61 7JA Tel: 01527 909627 Advert page 60 OP D ST GEORGE’S NURSING HOME 100 Old Station Road, Bromsgrove B60 2AS KENILWORTH HOUSE Tel: 01527 837750 OP D Moundsley Hall Care Village, Walkers Heath Road, Kings Norton, Birmingham B38 0BL ST JOHN’S COURT Tel: 01214 333000 OP D YA St Johns Street, Bromsgrove B61 8QT Tel: 01527 575070 OP D PD SI LICKEY HILLS Warren Lane, Rednal, Birmingham B45 8ER TUTNALL HALL CARE HOME Tel: 0121 445 5532 OP D PD Tutnall Lane, Bromsgrove B60 1NA Tel: 01527 875854 OP MEADOWS NURSING HOME, THE 656 Birmingham Road, Spring Pools, WAYSIDE CARE HOME Bromsgrove B61 0QD 25 New Road, Bromsgrove B60 2JQ Tel: 0121 453 5044 OP D PD Tel: 01527 837774 OP D PD YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 53 Malvern Hills care homes

AVENUE CARE HOME, THE 23 Avenue Road, Malvern WR14 3AY Tel: 01684 575922 OP LDA MH BEECHWOOD RESIDENTIAL CARE HOME The Beeches, Holly Green, Upton-upon-Severn WR8 0RR Tel: 01684 595959 OP D PD SI CHACE CARE HOME, THE Chase Road, Upper Welland, Malvern WR14 4JY Malvern Priory Tel: 01684 561813 OP CLEEVE HOUSE HOWBURY HOUSE RESOURCE CENTRE 49 Hornyold Road, Malvern WR14 1QH Pickersleigh Grove, Malvern WR14 2LU Tel: 01684 571750 Tel: 01684 564454 OP D OP D PD COLLEGE HOUSE RESIDENTIAL HOME MATRIXCARE Berrington Road, Tenbury Wells WR15 8EJ 369 Worcester Road, Malvern WR14 1AR Tel: 01684 565971 Tel: 01584 810270 OP D LDA OAKS, THE DALVINGTON / THE OAKS 165 Worcester Road, Malvern WR14 1ET 146 Lower Howsell Road, Malvern WR14 1DL Tel: 01684 572079 LDA Tel: 01886 833424 PD LDA SI OLD RECTORY, THE ELERI HOUSE Church Street, Tenbury Wells WR15 8BP 15 Laburnum Walk, Malvern WR14 1HD Tel: 01584 810249 OP D PD Tel: 01684 899176 LDA SI YA EVENDINE HOUSE RESIDENTIAL HOME OPTIONS MALVERN VIEW Evendine Lane, Colwall, Malvern WR13 6DT The Rhydd, Hanley Castle WR8 0AD Tel: 01684 312610 Tel: 01684 540225 Advert page 39 OP D LDA YA FRIENDS OF THE ELDERLY MALVERN SENSE TANGLEWOOD 148 Graham Road, Malvern WR14 2HY 72 Albert Road South, Malvern WR14 3AH Tel: 01684 576327 Tel: 01273 789342 Advert page 32 OP D PD LDA SI GOLD HILL RESIDENTIAL HOME SPRINGFIELD HOUSE 5 Avenue Road, Malvern WR14 3AL 3-5 Ranelagh Road, Malvern WR14 1BQ Tel: 01684 574000 OP PD Tel: 01684 574248 OP D HAMILTON HOUSE WHEATLEY COTTAGE Leigh Stinton, Malvern WR13 5DZ Folly Road, Alfrick WR6 5HN Tel: 01886 832456 LDA YA Tel: 01213 570124 OP D LDA MH YA HASTINGS RESIDENTIAL CARE HOME WISHMOOR REST HOME 130 Barnards Green Road, Malvern WR14 3NA 21 Avenue Road, Malvern WR14 3AY Tel: 01684 585000 OP D PD SI Tel: 01684 569162 OP D PD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

54 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Malvern Hills care homes with nursing

BOYNES CARE CENTRE, THE SPRINGS CARE HOME, THE Upper Hook Road, Upton-upon-Severn WR8 0SB Spring Lane, Malvern WR14 1AL Tel: 01684 594001 OP D Tel: 01684 878107 Advert page 60 D COURT HOUSE CARE HOME TEWKESBURY FIELDS 3-5 Court Road, Barnards Green, Malvern WR14 3BU The Oxhey, Bushley, Tewkesbury GL20 6HP Tel: 01684 878305 Advert page 60 OP D PD YA Tel: 01684 882265 OP D PD HARESBROOK PARK CARE HOME WATERSIDE CARE CENTRE Haresbrook Lane, Tenbury Wells WR15 8FD Leigh Sinton, Malvern WR13 5EQ Tel: 01584 811786 OP D MH YA Tel: 01886 833706 OP D MOWBRAY NURSING HOME WELLAND HOUSE CARE CENTRE Victoria Road, Malvern WR14 2TF Lime Grove, Welland, Tel: 01684 572946 OP D PD Malvern WR13 6LY Tel: 01684 310840 OP D MH PERRINS HOUSE RESIDENTIAL AND NURSING CARE HOME A countywide list of home care providers Moorlands Road, Malvern WR14 2TZ starts on page 27. Tel: 01273 789342 Advert page 32 OP

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 55 Redditch care homes

ABBEYCROFT MILES HOUSE – 4 HENTLAND CLOSE 16 Crabbs Cross Lane, Crabbs Cross, Winyates West, Redditch B98 0LP Redditch B97 5LD Tel: 01527 455705 PD LDA Tel: 01527 540403 PD LDA MH PARKLANDS BOWOOD MEWS Callow Hill Lane, Callow Hill, Redditch B97 5PU Hewell Road, Batchley, Redditch B97 6AT Tel: 01527 544581 OP D PD MH SI Tel: 01604 675566 OP D PD MH SI YA RECTORY ROAD, 66 (DIMENSIONS) BRAMBLES RESIDENTIAL CARE HOME Redditch B97 4LL Birchfield Road, Redditch B97 4LX Tel: 01527 403813 LDA Tel: 01527 555800 OP D PD SI ST MARTINS CARE HOME FOR THE ELDERLY LTD HAVERSHAM HOUSE 22 Feckenham Road, Headless Cross, 327 Bromsgrove Road, Redditch B97 4NH Redditch B97 5AR Tel: 01527 542061 OP D PD MH Tel: 01527 544592 OP PD SI HF TRUST – FOXLYDIATE MEWS, 1 A countywide list of home care providers Lock Close, Redditch B97 6LQ starts on page 27. Tel: 01527 60482 LDA

Redditch care homes with nursing

BOWOOD COURT SALTWAYS – CARE HOME WITH Hewell Road, Batchley, Redditch B97 6AT NURSING PHYSICAL DISABILITIES Tel: 01604 675566 OP D PD MH SI YA Church Road, Webheath, Redditch B97 5PD Tel: 01527 452800 OP PD YA CEDARS NURSING HOME, THE Cedar Park Road, Batchley, SOUTHCREST NURSING HOME Redditch B97 6HP 215 Mount Pleasant, Southcrest, Redditch B97 4JG Tel: 01527 63038 OP YA Tel: 01527 550720 OP D PD SI

GLENFIELD HOUSE NURSING HOME STONEBRIDGE NURSING HOME Middle Lane, Kings Norton, 178-180 Birchfield Road, Headless Cross, Birmingham B38 0DG Redditch B97 4NA Tel: 01564 823795 OP D PD SI Tel: 01527 542170 D MH

56 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Worcester care homes

ALBION LODGE RETIREMENT HOME JUNIPER HOUSE RESIDENTIAL CARE HOME Hanley Swan, Robert End, Worcester WR8 0DN 2 Oak View Way, St Johns, Tel: 01684 310626 OP Worcester WR2 5FJ Tel: 01905 676950 OP D PD BEDWARDINE HOUSE RESIDENTIAL CARE HOME MALVERN ROAD, 55 (DIMENSIONS) Upper Wick Lane, Rushwick, Worcester WR2 5SU 55 Malvern Road, Worcester WR2 4LE Tel: 01905 425101 OP D PD Tel: 01905 421787 LDA BETHANY LODGE NORTHWICK GRANGE 222 Malvern Road, Worcester WR2 4PA 19 Old Northwick Lane, Worcester WR3 7NB Tel: 01905 420088 LDA Tel: 01905 453916 OP D PD BRANSFORD LTD T/A FERN HOUSE OPTIONS BREDON HOUSE 14-16 Margaret Road, St. Johns, Hospital Lane, Powick, Worcester WR2 4SQ Worcester WR2 4LR Tel: 01905 830234 LDA YA Tel: 01905 426194 OP D PD SI PALS RESIDENTIAL CARE BROAD GROUP, THE – 85 BATH ROAD 79 Ombersley Road, Worcester WR3 7BT Worcester WR5 3AE Tel: 01905 612508 OP D PD Tel: 01905 360439 LDA SI YA PHOENIX HOUSE BROMYARD ROAD, 95 122 Bromyard Road, St Johns, St Johns, Worcester WR2 5BZ Worcester WR2 5DJ Tel: 01905 429527 MH Tel: 01905 426190 LDA CEDAR GARDENS REGENT RESIDENTIAL CARE HOME 122a Bromyard Road, St Johns, School Road, St Johns, Worcester WR2 4HF Worcester WR2 5DJ Tel: 01905 337100 OP D PD LDA SI Tel: 01905 421358 LDA SOUTH HAYES CARE HOME CONSTABLE HOUSE 101 London Road, Worcester WR5 2DZ 6-8 Howard Road, Dines Green, Tel: 01905 357429 OP Worcester WR2 5RB ST STEPHEN’S CARE HOME Tel: 01905 422150 OP D PD LDA MH SI YA AD St Stephens Terrace, Droitwich Road, FAIRFIELD CLOSE, 21 (DIMENSIONS) Worcester WR3 7HU Worcester WR4 9TX Tel: 01905 29224 OP Tel: 01905 616527 LDA STUART HOUSE FIRS REST HOME, THE 147 London Road, Worcester WR5 2ED 141 Malvern Road, St Johns, Worcester WR2 4LN Tel: 01905 360140 LDA MH YA Tel: 01905 426194 OP D PD MH SI TEMECARE LTD – TEME COURT RESIDENTIAL HENWICK ROAD, 197 (DIMENSIONS) CARE Worcester WR2 5PG Old Road, Lower Wick, Worcester WR2 4BU Tel: 01905 429915 LDA Tel: 01905 426837 OP D PD

Visit www.carechoices.co.uk for further assistance with your search for care 57 Amazing people ...deserve amazing care Our care homes are wonderful places – filled with amazing residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Nursing Care • Residential Care • Dementia Care • Respite Breaks • Care for Under-65s

Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people, visit www.barchester.com or call us anytime to benefit from over 24 years' experience.

High Habberley House Hollyﬁelds Latimer Court Kidderminster, DY11 5RJ Kidderminster, DY11 5RJ Worcester, WR5 1SP Call: 01562 569 885 Call: 01562 569 884 Call: 01905 401 630

Norton Hall Nursing home is a small and friendly YEW TREE NURSING HOME nursing home set in beautiful grounds, just a few miles outside of Worcester. YEW TREE PLACE, ROMSLEY, HALESOWEN B62 0NX We focus on providing excellent care, in a homely WE OFFER: environment with traditional values of compassion and respect for all our residents and their families. • 24 hour Nursing Care in a warm and friendly With a full complement of experienced nurses and carers we can meet the needs of residents with a wide range of environment health conditions and disabilities including dementia. • Single and Double Bedrooms We offer a range of single and companionship rooms at very competitive rates, we can also offer short term • Most rooms are en-suite respite care and day care. Don’t take our word for it come and see • Specialist care for for yourselves. No appointment necessary Dementia and Nursing please drop us an email on [email protected] • Respite Packages or call us on 01905 357766 T: 01562 710809 available at certain times For further information about the home visit www.nortonhall.co.uk

eeoe he uisher o his irecor With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit lternatively, call our friendly helpline team on to talk to someone directly.

58 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Worcester care homes continued

WHITE LADIES CLOSE WYLDS LANE, 178 (DIMENSIONS) 1a White Ladies Close, Worcester WR1 1PZ Worcester WR5 1DN Tel: 01905 27271 LDA Tel: 01905 764201 LDA

WILLOWS CARE HOME, THE WYLDS LANE, 180 (DIMENSIONS) 2 Tower Road, Barbourne, Worcester WR3 7AF Worcester WR5 1DN Tel: 01905 20658 OP D PD SI Tel: 01905 764276 LDA

WOODBURY VIEW A countywide list of home care providers Martley Road, Worcester WR2 6QG starts on page 27. Tel: 01905 641745 LDA

Worcester care homes with nursing

ABLEGRANGE SEVERN HEIGHTS LTD PERRY MANOR Old Hills, Callow End, Worcester WR2 4TQ Charles Hastings Way, Worcester WR5 1ET Tel: 01905 831199 OP D PD Tel: 01905 728410 OP D PD SI

HENWICK GRANGE SHAW RED HILL 68 Hallow Road, St Johns, Worcester WR2 6BY 229 London Road, Red Hill, Worcester WR5 2JG Tel: 01905 424705 OP D PD YA Tel: 01905 354000 OP D PD

LATIMER COURT SHRUBBERY NURSING HOME, THE Darwin Avenue, Worcester WR5 1SP 23-31 Shrubbery Avenue, Worcester WR1 1QN Tel: 01905 401630 Advert page 58 OP D PD SI Tel: 01905 28916 OP D

LAWNS NURSING HOME, THE STANFIELD NURSING HOME LTD 33 Main Road, Kempsey, Worcester WR5 3NF Upper Wick Lane, Rushwick, Worcester WR2 5SU Tel: 01905 821388 OP D Tel: 01905 420459 OP D PD

NORTON HALL YEW TREE NURSING HOME Woodbury Park, Norton, Worcester WR5 2QU Yew Tree Place, Romsley, Halesowen B62 0NX Tel: 01905 357766 Advert page 58 OP D PD Tel: 01562 710809 Advert page 58 OP D PD

Wychavon care homes

ABBEY HOUSE – EVESHAM BANK HOUSE, THE 7 St Wulstans Close, Evesham WR11 2GB Bretforton Road, Badsey, Evesham WR11 7XG Tel: 01386 401401 LDA Tel: 01386 834989 LDA

ASH GROVE BRIARLEA CARE HOME 56 Ash Grove, Evesham WR11 1XN Badsey Road, Evesham WR11 7PA Tel: 01789 298709 LDA Tel: 01386 830214 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 59 Wychavon care homes continued

BROOKLANDS GLOUCESTER HOUSE – 92 Northwick Road, Evesham WR11 3AL LEARNING DISABILITY AND AUTISM Tel: 01386 423178 PD LDA 21 Cheltenham Road, Evesham WR11 1LA CEDAR LODGE CARE HOME Tel: 01386 761658 PD LDA MH SI YA Main Street, Offenham, Evesham WR11 8RL GREENHILL PARK RESIDENTIAL CARE HOME Tel: 01386 446871 OP D PD SI 24 Greenhill Park Road, Evesham WR11 4NL CHELTENHAM ROAD, 62 – Tel: 01386 40836 OP D LEARNING DISABILITY AND AUTISM Evesham WR11 2LQ HAVEN REST HOME, THE Tel: 01386 442783 PD LDA MH SI YA 218 Worcester Road, Droitwich WR9 8AY CORRAN DEAN AT SMOKEY FARM Tel: 01905 772240 OP D Smokey Lane, Cropthorne, Pershore WR10 3NF HAWTHORNS Tel: 01386 860231 LDA MH YA Walkmill Drive, Wychbold WR9 7PB Tel: 01527 861755 LDA CROFTERS CLOSE 81-83 Crofters Close, HEATHLANDS RESIDENTIAL CARE HOME Droitwich WR9 9HT Station Road, Pershore WR10 1NG Tel: 01905 773993 LDA Tel: 01386 562220 OP D PD SI

A choice of elderly care options in Worcestershire

If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Worcestershire could be something for you to think about, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line free on: 0808 159 2616

Lines are open seven days a week. We may record or monitor our calls.

Look for Brompton House, Court House , Heathbrook House and The Springs in the listings section.

Q116273 2448 2016 BPR00880

60 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Wychavon care homes continued

HF TRUST – CLEMENTI COURT HOUSES, 1 AND 2 PRIORY CARE HOME, THE Off 8 Glencoe Road, Bengeworth, Crutch Lane, Dodderhill, Droitwich WR9 0BE Evesham WR11 3QZ Tel: 01905 771595 OP D PD Tel: 01386 48547 LDA SAFEHARBOUR (DROITWICH) LIME STREET, 21 – 52 Corbett Avenue, Droitwich WR9 7BH LEARNING DISABILITY AND AUTISM Tel: 01905 796214 LDA 21 Lime Street, Evesham WR11 3AW Tel: 01386 422017 PD LDA MH SI YA STONEBOW HOUSE RESIDENTIAL HOME Worcester Road, Peopleton, Pershore WR10 2DY MILL HOUSE Tel: 01905 840245 OP CARE HOME, THE Kington, Flyford Flavell WR7 4DG UPPER FORD LODGE Tel: 01386 793110 OP D PD Ford Lane, Droitwich WR9 0BQ Tel: 01905 779949 LDA NEWLAND HURST Newland Lane, Newland, WESTMEAD RESIDENTIAL CARE HOME Droitwich Spa WR9 7JH Westmead Close, Westacre, Droitwich WR9 9LG Tel: 01905 773156 LDA YA Tel: 01905 778353 OP D PD SI

PERSHORE SHORT TERM BREAKS WILLOW BANK HOUSE RESIDENTIAL HOME 48 Station Road, Willow Bank House, Tilesford Park, Throckmorton, Pershore WR10 1PD Pershore WR10 2LA Tel: 01386 552978 LDA SI Tel: 01386 556844 OP D PD

Wychavon care homes with nursing

BRICKLEHAMPTON HALL PIRTON GRANGE SPECIALIST SERVICES Bricklehampton, Pershore WR10 3HQ Worcester Road, Pirton, Worcester WR8 9EF Tel: 01386 710573 OP PD Tel: 01905 821544 OP D PD LDA MH SI YA AD BROMPTON HOUSE CARE HOME RASHWOOD Station Road, Broadway WR12 7DE Wychbold, Droitwich WR9 0BP Tel: 01386 897990 Advert page 60 OP D PD Tel: 01527 861258 OP PD CORBETT HOUSE NURSING HOME RAVENSTONE 40-42 Corbett Avenue, Droitwich WR9 7BE 7a St Andrews Road, Droitwich WR9 8DJ Tel: 01905 770572 OP D PD SI Tel: 01905 773265 OP D PD DORSET HOUSE ST JOHNS NURSING HOME Blackfriars Avenue, Droitwich WR9 8DR St Peters Walk, Droitwich WR9 8EU Tel: 01905 772710 OP D PD SI Tel: 01905 794506 OP D MH YA HAWTHORNS (EVESHAM), THE A countywide list of home care providers Church Street, Evesham WR11 1EP starts on page 27. Tel: 01386 444330 OP D PD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 61 ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

HOW WILL I D IT? KNO OR W FF WE AFFO WH A CAN RD IT IC E ? H W ? ? WHA T N E IONS T IF M HO O A IC PT UM W C C O O CHO W H H RE TO OSE? DO O C A ICH E IL O G C H W S L S ? W NS? W H N E N E TIO HA A ’ I E E O H W OP T I T T K ? T O E F M N R R R E TH IF A W G E N A AR E C U G O W K C AT A M I H A R H R R W E I E E D M A A H W O E T H L ICE? O A W T ’ T T O H P E T L H O E K N I W T ? H I A E ? C S F I E S G W O N E H W R E HOOS I N C E N C M E K A C ? I ’ T I O L T W O T S H L U O A W H W T O ? A R H C

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TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077*

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*While stocks last 62 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Wyre Forest care homes

ARDEN HOUSE CHANDOS LODGE 11 Roden Avenue, Kidderminster DY10 2RF 77 Stourbridge Road, Hagley, Stourbridge DY9 0QS Tel: 01562 744056 LDA Tel: 01562 885858 OP D PD

ARELEY HOUSE COPPICE LODGE Areley Lane, Stourport-on-Severn DY13 0AB 66-68 Walter Nash Road, Tel: 01299 877727 OP D Kidderminster DY11 7BY Tel: 01562 637665 OP LDA YA BETJEMAN COURT, 1 (DIMENSIONS) 1-3 Betjeman Court, Kidderminster DY10 3EN DUNLEY HALL AND RYANS COURT Tel: 01562 747268 LDA Dunley, Stourport-on-Severn DY13 0TX Tel: 01299 822040 OP D PD MH SI AD BREACH HOUSE Holy Cross Lane, Belbroughton, Stourbridge DY9 9SP FAIRMONT RESIDENTIAL LTD Tel: 01562 730021 OP D 144 Chester Road South, Kidderminster DY10 1XB BRINTON CARE HOME Tel: 01562 634324 LDA 103-104 Stourport Road, Kidderminster DY11 7BQ Tel: 01562 825491 LDA FAVOR HOUSE 38 Walter Nash Road, BRYDEN HOUSE Kidderminster DY11 7BT Marlpool Lane, Kidderminster DY11 5DA Tel: 01562 637435 OP LDA YA Tel: 01562 755888 OP D PD FIELD HOUSE CAMBRIAN HOUSE Rectory Lane, Stourport-on-Severn DY13 0TJ 294 Chester Road North, Kidderminster DY10 2RR Tel: 01299 828828 PD MH YA AD Tel: 01562 825537 OP D PD FIELD HOUSE CARE HOME CASA MIA CARE HOME Thicknall Lane, off Western Road, Cleobury Road, Far Forest, Kidderminster DY14 9EH Hagley, Clent, Stourbridge DY9 0HL Tel: 01299 266317 OP D PD LDA MH SI YA AD Tel: 01562 885211 Advert below OP D PD SI YA

CASTLE ROAD, 44 (DIMENSIONS) FIRS CARE HOME, THE 44 Castle Road, Cookley, Kidderminster DY10 3TF 105 Habberley Road, Kidderminster DY11 5PW Tel: 01562 852405 LDA Tel: 01562 741358 OP D PD SI

Located in the lovely countryside of the Clent Hills between Stourbridge and Kidderminster in the District of Bromsgrove , Field House is a stunning Grade 2* listed building. In addition to its breath-taking backdrop, Field House boasts ten acres of parkland and ponds, all within its beautifully-kept gardens. Field House provides high quality and distinctive accommodation for a maximum of 54 people. Many homes say they deliver good quality care, we aspire to do much better than that and believe that we achieve it. Our ethos is in practical terms different to many homes in that we really do provide an enjoyable and stimulating environment within which all residents can have the best possible quality of life in a real home from home setting. Please feel free to visit and see the Field House “difference” Telephone: 01562 885211 Off Western Road, Hagley, Clent, Stourbridge DY9 0HL • Email: [email protected] • www.fieldhousecarehome.com

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 63 Herons Park nursing home & dementia unit Awarded DSDC Gold Accreditation For Design in 2012 Herons Park Nursing Home is located in quiet parkland in Kidderminster, and has been part of the Royal Bay Group since 2006.

With a focus on the individual, Herons Park provides its residents with a comfortable and safe living environment coupled with dedicated professional nursing care. All efforts are made to ensure that residents experience a good quality of life, and our Registered Manager and our qualified care staff are always on hand to offer any support and advice you may need. • 24 hour professional nursing staff • Comfortable and secure living environment • Modern purpose built home with en-suite rooms • Moderate fees • Programme of residents interests and activities • Sensory gardens and patio areas • Fully CQC compliant • Social areas and dining space • Chef prepared, fresh home cooked meals

Dedicated Dementia Care Unit • Unique to the West Midlands • Stirling DSDC Gold Accreditation for design in 2012 • Designed and Built to embody modern approaches to Dementia Care • Specialist Staﬀ and Trained Carers • Focus on Personal Care and Quality of Life for residents

Please contact us for more information or discuss how we can help.

Heronswood Road • Spennells • Kidderminster • DY10 4EX

BLUE CROSS The sign of a better Nursing Home t: 01562 825814 e: [email protected] dsdcThe Dementia Centre

Registered Nursing www.royalbay.co.uk Home Association 64 This Directory’sPart helplineof the Prestigious 0800 389 Royal 2077 Bay – assistanceCare Homes withGroup finding care and support Wyre Forest care homes continued

GABLES REST HOME, THE MARIANTONIA HOUSE RESIDENTIAL CARE 18 Broomfield Road, Kidderminster DY11 5PB HOME Tel: 01562 745428 OP D PD MH SI 17 Comberton Road, Kidderminster DY10 1UA Tel: 01562 69445 D LDA MH GRANGE HILL HOUSE RESIDENTIAL HOME 516 Bromsgrove Road, Hunnington, MILLDALE CLOSE Halesowen B62 0JJ 3 Milldale Close, Kidderminster DY10 2PX Tel: 0121 550 1312 OP D PD Tel: 01562 63424 LDA

GRANGE, THE MINSTER GRANGE RESIDENTIAL HOME 162 Sutton Park Road, Kidderminster DY11 6LF Minster Road, Stourport-on-Severn DY13 8AT Tel: 01562 756820 OP D PD Tel: 01299 826636 OP D PD MH SI AD

GROVE, THE NIGHTINGALE COURT 8 Blakebrook, Kidderminster DY11 6AP 11-14 Comberton Road, Kidderminster DY10 1UA Tel: 01562 820728 PD MH Tel: 01562 824980 OP D

HERNES NEST HOUSE NIGHTINGALES RESIDENTIAL HOME Herne’s Nest, off Park Lane, Wolverley Court, Wolverley Road, Bewdley DY12 2ET Kidderminster DY10 3RP Tel: 01299 402136 OP D PD SI Tel: 01562 850201 OP PD SI

HILLGROVE CRESCENT, 42 (DIMENSIONS) OFFMORE FARM RESIDENTIAL HOME 42 Hillgrove Crescent, Kidderminster DY10 3AR Offmore Farm Close, Kidderminster DY10 3HB Tel: 01562 746987 LDA Tel: 01562 515189 OP D PD

HONEYBROOK HOUSE POPPIES, THE Honeybrook Lane, Kidderminster DY11 5QS 17 Birmingham Road, Kidderminster DY10 2BX Tel: 01562 748109 LDA Tel: 01562 743233 OP PD MH SI YA

LARCHES, THE RAVENHURST RESIDENTIAL CARE HOME 59 Larches Road, Kidderminster DY11 7AA 21 Lickhill Road North, Tel: 01562 829000 PD MH YA AD Stourport-on-Severn DY13 8RU Tel: 01299 825610 OP D PD SI LORNE HOUSE 14 Lorne Street, Kidderminster DY10 1SY ROCKNY HOUSE Tel: 01562 630522 PD LDA MH YA 25 Birmingham Road, Kidderminster DY10 2BX Tel: 01562 864067 OP D PD LDA MH YA MALVERN VIEW 573 Birmingham Road, Lydiate Ash, Bromsgrove ROSEDENE B61 0HX 128 Franche Road, Kidderminster DY11 5BE Tel: 0121 453 7727 OP D PD LDA MH SI YA Tel: 01562 861917 LDA MH

MAPLE LEAF LODGE RUTLAND VILLA Icknield Street, Forhill, Birmingham B38 9EG 62 Chesshire Avenue, Stourport-on-Severn DY13 0EA Tel: 01564 824594 OP D PD LDA MH SI YA Tel: 01299 879221 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 65

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Cadmore Lodge, St. Michaels, Tenbury Wells, Worcestershire WR 15 8TQ Cadmore Lodge, St. Michaels, Tenbury Wells, Worcestershire WR 15 8TQ Cadmore Cadmore T: 01584 Lo dgLo 810044edg, St.e, E: St.Michaels, [email protected] Michaels, Tenbury Tenbury We Wells,ll wwws, Worceste Worceste.cadmorelodge.co.ukrsrshirehire WR WR 15 15 8TQ8TQ Cadmore T: Lodge, 01584 810044St., St., Michaels,St. Michaels, E:Michaels, [email protected] Tenbury Tenbury Tenbury Wells, We Wells, llWorcestershire s,Worceste Worceste www.cadmorelodge.co.ukrsrshirehire WR WR WR 15 15 158TQ 8TQ 8TQ CadmoreCadmore Cadmore T: 01584 T: 01584 LoLo 810044Lodgdg 810044dgee, eSt. E: Michaels,[email protected]: [email protected] Tenbury Well wwws, www Worceste.cadmorelodge.co.uk.cadmorelodge.co.ukrshire WR 15 8TQ T: 01584 810044 E: [email protected] www.cadmorelodge.co.uk T: T: T:01584 01584 01584 810044810044 810044 E:E: E: [email protected]@cadmorelodge.co.uk [email protected] wwwwww www.cadmorelodge.co.uk.cadmorelodge.co.uk.cadmorelodge.co.uk

ALLENBROOK NURSING HOME ORIEL RESIDENTIAL CARE HOME ALLAAENBROOKLLLLALLENBROOKENBROOKENBROOK NURSING NURSING NURSING NURSING HOME HOME HOME ORIELORIELORIEL RESIDENTIAL RESIDENTIALRESIDENTIAL RESIDENTIAL CARE CARE CARE HOME HOMEHOME HOME 209, Spies ALane,LLALLENBROOK Halesowen,ENBROOK West NURSING NURSING Midlands HOME B62 HOME 9SJ 87, HagleyORIELORIEL Rd, RESIDENTIAL OlRESIDENTIALdswinford, West CARE CARE Midlands HOME HOME DY8 1QY 209, Spies209,209,A SpiesSpies LLLane, SpiesENBROOK Lane, Lane, Halesowen, Lane, Halesowen, Halesowen, Halesowen, NURSING West West MidlandsWest West Midlands Midlands HOME B62 B62 9SJ B62B62 9SJ 9SJ 9SJ 87,87, Hagley ORIEL Hagley87, Hagley Rd, Rd, Rd,RESIDENTIAL OlOldswinford, Ol Rd,dsdswinford, winford,Oldswinford, West West West MidlandsCARE Midlands WestMidlands HOMEDY8 Midlands 1QY DY8DY8 1QY DY8 1QY 209,209,T: Spies0121 SpiesT: Lane,4220121 Lane, 5844 422Halesowen, Halesowen, 5844F: 0121 F: West 0121423 West 4584Midlands423 Midlands 4584 B62 B62 9SJ 9SJ T: 01384T: 0138487, 87,375867 Hagley 375867 Hagley Rd,F: F: Rd,01384 Ol01384 Olds443597dswinford,443597 winford, E:oriel E:orielWest West [email protected] [email protected] DY8 DY8 1QY 1QY om om 209, SpiesT: 0121 T:Lane, T:0121422 0121 Halesowen, 5844 422 422 F:5844 5844 0121 F:West F: 4230121 0121 Midlands 4584 423423 4584 B62 9SJ T: 01384T:87, 01384 375867 HagleyT: 375867 01384 F:Rd, 01384 Ol 375867 F:ds443597 01384winford, F:443597 01384 E:oriel West 443597 E:oriel.c [email protected] [email protected] DY8 1QY om om E: [email protected] E: [email protected]: T:0121 0121 422 422www 5844 5844 www.allenbrook F: F:0121 .allenbrook0121 423nursinghome.co.uk 423 4584nursinghome.co.uk 4584 T: T:01384 01384 375867 375867 F:www F:01384www 01384.orielcare.co.uk443597.orielcare.co.uk 443597 E:oriel E:oriel [email protected]@btconnect.c om om E: [email protected] E: E:[email protected] [email protected]: 0121 422 5844www F: www .allenbrookwww.allenbrooknursinghome.co.uk 0121.allenbrook 423nursinghome.co.uk 4584nursinghome.co.uk T: 01384E: [email protected] 375867 F:www 01384.orielcare.co.ukwww443597 .orielcare.co.uk www.orielcare.co.uk E:oriel [email protected] om E: E:[email protected] [email protected] www www .allenbrook.allenbrooknursinghome.co.uknursinghome.co.uk wwwwww.orielcare.co.uk.orielcare.co.uk E: [email protected] www .allenbrooknursinghome.co.uk www.orielcare.co.uk

SHRUBBERY NURSING HOME SHRUBBERY NURSING HOME Birmingham SHRUBBERY SHRUBBERY Rd, Kidderminster, NURSING NURSING Worcestershire HOME HOME DY10 2JZ Birmingham SHRUBBERY SHRUBBERY SHRUBBERY Rd, Kiddermi NURSINGNURSINGnster, NURSING Worcestershire HOMEHOME HOME DY10 2JZ BirminghamBirmingham SHRUBBERY Rd,T: Rd,01562 Kiddermi Kiddermi 822787ns NURSINGter,ns F:ter, Worcestershire01562 Worcestershire 68122 HOME DY10 DY10 2JZ 2JZ T:BirminghamBirmingham 01562Birmingham 822787 Rd, Rd, F: Kiddermi Kiddermi 01562 Rd, Kiddermi 68122nsnster,ter, E: WorcestershirensWorcestershire info@shrubberynursiter, Worcestershire DY10DY10 2JZDY10ng .co.uk 2JZ 66 This Directory’sT: T:01562 E:01562Birmingham [email protected] helpline 822787 822787 F:Rd, F:080001562 Kiddermi01562 68122389 68122ns 2077 ter,E: E:www.shrubberynursing.co.uk info@shrubberynursiWorcestershire info@shrubberynursi– assistance DY10 with ng2JZng .co.ukfinding .co.uk care and support T:T: 01562 01562T: 01562822787 822787 822787 F: F: 01562 01562www.shrub F: 01562 6812268122 68122 E:beE: rynursiinfo@shrubberynursiinfo@shrubberynursi E: [email protected] ng.co.ukng .co.uk T: 01562 822787www.shrub F:www.shrub 01562www.shrub 68122berynursibebe rynursiE:rynursi [email protected] ng.co.uk www.shrubwww.shrubberynursiberynursing.co.ukng.co.uk www.shrubberynursing.co.uk

Wyre Forest care homes continued

SHENSTONE HOUSE WOODLANDS CARE HOME Shenstone, Kidderminster DY10 4DH 164 Chester Road North, Kidderminster DY10 1TP Tel: 01562 777454 OP Tel: 01562 755787 OP PD LDA MH YA SUNNYCROFT WORTH CRESCENT 39 Oldnall Road, Kidderminster DY10 3HW 35 Worth Crescent, Stourport-on-Severn DY13 8RR Tel: 01562 829000 PD MH YA AD Tel: 01299 822515 LDA THREE ROSES HOME Bromsgrove Road, Holy Cross, Clent, A countywide list of home care providers Stourbridge DY9 9QP starts on page 27. Tel: 01562 730730 LDA

Wyre Forest care homes with nursing

ASTLEY HALL NURSING HOME HIGH HABBERLEY HOUSE Church Lane, Astley, Stourport-on-Severn DY13 0RW Habberley Road, Habberley, Tel: 01299 827020 OP D PD MH SI YA Kidderminster DY11 5RJ Tel: 01562 569885 Advert page 58 BROOK COURT OP PD YA 37-39 Oldnall Road, Kidderminster DY10 4HN HOLLYFIELDS Tel: 0333 321 0920 OP D PD LDA MH YA Habberley Road, Habberley, Kidderminster DY11 5RJ BROOKDALE NURSING HOME Tel: 01562 569884 Advert page 58 16 Blakebrook, Kidderminster DY11 6AP OP D Tel: 01562 823063 OP D PD HOLMWOOD CARE CENTRE BRYDEN HOUSE 30 Chaddesley Road, Marlpool Lane, Kidderminster DY11 5DA Kidderminster DY10 3DJ Tel: 01562 824496 Tel: 01562 755888 OP D PD OP PD COACH HOUSE NURSING HOME ROSE ORCHARD Broome, Clent, Stourbridge DY9 0HB 7 Baxter Avenue, Kidderminster DY10 2EU Tel: 01562 750375 Tel: 01562 700417 OP PD LDA COOMBE HOUSE SHRUBBERY NURSING HOME, THE 54 Broomfield Road, Kidderminster DY11 5PH Birmingham Road, Kidderminster DY10 2JZ Tel: 01562 824770 LDA Tel: 01562 822787 Advert page 66 OP D PD SI FORESTERS NURSING HOME SUMMERDYNE NURSING HOME Walton Pool, Clent, Stourbridge DY9 9RP Cleobury Road, Bewdley DY12 2QQ Tel: 01562 883068 OP D PD Tel: 01299 403260 OP D HERONS PARK NURSING HOME WESTLEY COURT NURSING HOME Heronswood Road, Spennells, Austcliffe Lane, Cookley, Kidderminster DY10 4EX Kidderminster DY10 3RT Advert outside back cover Tel: 01562 825814 Advert page 64 OP PD Tel: 01793 821200 OP D PD YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 67 Useful local contacts

Age UK Community transport The name of the combined Age Concern and • Bromsgrove Urban and Rural Transport Help the Aged. Working for all older people in Tel: 01527 534191 Worcestershire. • Community Action Malvern and District • Bromsgrove, Redditch and Wyre Forest Tel: 01684 892381 Tel: 01527 871840 • Malvern Dial-a-Ride • Droitwich Spa and District Tel: 01684 891121 Tel: 01905 772126 • Pershore Volunteer Centre • Herefordshire and Worcestershire Tel: 01386 554299 Tel: 0800 008 6077 • Redditch Dial-a-Ride • Malvern and District Tel: 01527 64910 Tel: 01684 560666 • SPA Community Transport Scheme • Worcester and District Tel: 01905 779778 Tel: 01905 724294 • Worcester Wheels Alzheimer’s Society Tel: 01905 724274 Coach House, Old Rectory, Main Road, • Wyre Forest Dial-a-Ride Ombersley WR9 0EW Tel: 01562 755084 Tel: 01905 621887 Email: [email protected] Deaf Direct Aims to promote independence and equality of opportunity for deaf and hard of hearing people living in the communities of Herefordshire, Oxfordshire and Worcestershire. Tel: 01905 746301 • Text: 07725 244129 Email: [email protected] Web: www.deafdirect.org.uk

British Red Cross Worcestershire Disability Information Line (DIAL) Bradbury Court, Berkeley Business Park, An independent charity providing Wainwright Road, Worcester WR4 9GY information and advice services to disabled Tel: 01905 450400 people and others on all aspects of living with a disability. Carers Action Worcestershire A new countywide information, advice and North Worcestershire support service for carers. Tel: 0845 200 1072 Tel: 0300 012 4272 Email: [email protected] Web: www.carersworcs.org.uk Web: www.nwdial.org.uk

Citizens Advice Bureau South Worcestershire Please note there is a phone charge of 5p a Tel: 01905 27790 minute. Email: [email protected] Tel: 0344 411 1303 Web: www.dialsworcs.org.uk

68 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Headway and partially sighted people throughout Provides information, activities, support and Worcestershire. services to people with brain injuries, their Tel: 01905 723245 families and carers. Email: [email protected] Tel: 01905 729729 Web: www.sightconcern.co.uk Web: www.headwayworcestershire.org.uk Worcestershire Directorate of Adult Onside Advocacy Services and Health Providing practical and proactive support to Worcestershire County Council, ensure fairness and equality for adults who County Hall, may be vulnerable or disadvantaged. Spetchley Road, Tel: 01905 27525 Worcester WR5 2NP Email: [email protected] Tel: 01905 768053 Web: www.onside-advocacy.org.uk Email: yourlifeyourchoice@worcestershire. gov.uk Penderels Trust Web: www.worcestershire.gov.uk Opening the door to independent living. Tel: 01299 253225 Worcestershire Association of Carers Email: [email protected] An independent source of information advice Web: www.penderelstrust.org.uk and support for all adult carers of all client groups in Worcestershire. Sight Concern – Worcestershire Tel: 0300 012 4272 An independent charity that supports blind Web: www.carersworcs.org.uk

Useful national contacts

AskSARA Tel: 0800 169 2081 Part of the Disabled Living Foundation, Web: www.ageuk.org.uk AskSARA is an easy-to-use, award-winning online self-help guide that is particularly Association of Charity Officers useful if you are not sure what practical A national umbrella body for benevolent items might help you. charities. Web: www.asksara.dlf.org.uk Tel: 0207 255 4480 Email: [email protected] Action on Elder Abuse (AEA) Web: www.aco.uk.net Works to protect and prevent the abuse of vulnerable older adults. Care Choices Helpline: 0808 808 8141 Publisher of this Directory, Care Choices also Email: [email protected] runs a free helpline, designed to generate Web: www.elderabuse.org.uk reports of care providers which match your specific needs. Age UK Freephone: 0800 389 2077 Inspires, supports and enables older people. Web: www.carechoices.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 69 Carers UK Independent Age High quality advice and information to carers A national charity that champions and the professionals who support them. independence for older people by providing Tel: 0808 808 7777 lifelong support, information and advice, Email: [email protected] practical help and emergency financial aid to Web: www.carersuk.org older people on very low incomes. Tel: 0800 319 6789 Disabled Living Foundation, The (DLF) Email: [email protected] A national charity providing impartial advice, Web: www.independentage.org information and training on independent living. Simple electronic aids can be borrowed National Activity Providers Association from them for free for up to two weeks (NAPA) including: gadgets which remind you of Promotes the importance of activities for things you need to do; safety alarms and older people. sensors; magnifiers and telephones with big Tel: 0207 078 9375 buttons. A small deposit is required. There Web: www.napa-activities.co.uk are also helpful factsheets on their website. Tel: 0300 999 0004 Pensions Advisory Service, The Email: [email protected] Provides information about pensions and other pensioner benefits. Web: www.dlf.org.uk Tel: 0300 123 1047 Web: www.pensionsadvisoryservice.org.uk Elderly Accommodation Counsel Help older people make informed choices Relatives and Residents Association, The about meeting their housing and care needs. Exists for older people needing, or living Tel: 0800 377 7070 in, residential care and their families and Email: [email protected] friends. Web: www.eac.org.uk Tel: 0207 359 8136 Email: [email protected] Friends of the Elderly Web: www.relres.org A charity that supports older people who have a range of practical needs. United Kingdom Home Care Association Tel: 0207 730 8263 (UKHCA) Email: [email protected] Professional association of home care Web: www.fote.org.uk providers from the independent, voluntary, not-for-profit and statutory sectors. Tel: 0208 661 8188 Email: [email protected] Web: www.ukhca.co.uk

NHS Choices NHS Choices is the UK’s biggest health website and provides information on conditions, treatments, local services and healthy living. Web: www.nhs.uk

70 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Index

Home care providers

A Core Assets Children’s Homecare4u A & M Bewdley Services Disability – Worcestershire 29 Care Services 27 Midlands 29 Homecare Malvern Acer Care 27 Crossroads Caring (Triangle Community Advance Housing and for Carers 29 Services) 29 Support Abbey Court 27 House of Care D Agincare 27 Services Ltd 29 Alina Homecare Denny Care Services Ltd 29 I Bromsgrove 27 Ignite Health and Home Dimensions Worcester Allied Healthcare Care Service 31 – Worcester 27 Domiciliary Care Office 29 K Amber Support Services 27 E Arch Hill Court – KarePlus Redditch 31 Eclipse HomeCare 29 Community Service 27 Kemp Hospice 31 Bromsgrove 29 B Kidderminster 29 M Barnardo’s Worcestershire Malvern 29 MacIntyre Worcestershire Community Short Teme Valley 29 Supported Living 31 Breaks 27 Worcester 29 Management HQ, Headway Beavers (Worcester) Ltd 27 Ellarose Homecare Worcester Trust Ltd 31 Bewdley Care LTD 27 Services Ltd 29 Mayfair Care Agency Ltd 31 Bluebird Care (Bromsgrove Evolving Care Ltd 29 Meadow Court 31 & Redditch) 27 Mencap – Malvern Gate 31 F Bluebird Care (Worcester Miles House 31 & Wychavon) 27 Faithful Care Ltd 29 Myriad Centre, The 31 Favor Care Agency 29 Bramble Home Care – N Worcester 27 Firstpoint Homecare – Nationwide Care Services Worcestershire 29 Broomhill Care Ltd and Ltd (Worcester) 31 Broomhill24 Ltd 27 H New Hope Care Kidderminster 31 C Happylife Care 29 Nightingales Home Care Care 4 Me Ltd 27 HF Trust – Services 31 Care Force Ltd 27 Worcestershire DCA 29 Nightingales of Caremark (Redditch and Home Care Service 29 Kidderminster 31 Bromsgrove) 27 Home Instead North Star Foundation 31 Caremark (Worcester & Senior Care 29 Nurse Plus and Carer Plus Malvern Hills) 27 Evesham 29 (UK) Ltd – Worcester 31 Caremark (Wychavon Kidderminster 29 and Wyre Forest) 27 Malvern 29 O Carewatch Wyre Forest 29 Redditch 29 Old Friends Care 31 Caring People 29 Stourbridge 29 On Call Healthcare Civicare Central Ltd 29 Worcester 29 Services Ltd 31

Visit www.carechoices.co.uk for further assistance with your search for care 71 Home care providers continued

Options Bredon House 31 Radis Community Care Surecare (Kidderminster, Orbital 4 (Clarence Park Village) 32 Stourport and Bewdley) 33 Support Ltd 31 Radis Community Care Swallow Community Care 33 (Worcester) 32 P Rainbow Care Solutions T People in Action Domiciliary Ltd – Redditch 32 Teme Valley Care Ltd 33 Care – Worcester 31 Rely Care Agency Ltd 33 T.L.C. Home Care Services 33 Phemacare Ltd 31 Riverside Home Care 33 Tru Care – Worcester 33 Praxis Domiciliary RLO Orchard Care Ltd 33 Care Agency 32 S V Priceless Care Valuing Indivdual Sanctuary Home Care Services Ltd 32 People Ltd 33 Ltd – Worcester 33 Q Selborne Care Ltd 33 W Quality Health and Shaw Community Services Windmill Hill Homecare Services Ltd 32 Ltd – West Midlands Consultants Ltd 33 Branch 33 Worcestershire Domiciliary R Signature Care Services Ltd 33 Care Branch 33 R&L Healthcare Ltd 32 Spectrum Days 33 Wyndsor Home Care Ltd 33 Radfield Home Care Stourport Nursing and Bromsgrove Homecare Ltd 33 Y and Redditch 32 Supreme Home Care Your Care Direct Ltd 33 Radfield Home Care Ltd Redditch and Your Life (Malvern) 33 – Worcestershire 32 Bromsgrove 33 YourLife (Droitwich) 33

Care homes and care homes with nursing

A B Boynes Care Abbeycroft 56 Bank House, The 59 Centre, The 55 Abbey House Bedwardine House Brambles Residential – Evesham 59 Residential Care Home 57 Care Home 56 Ablegrange Severn Beechwood Residential Bransford Ltd T/A Heights Ltd 59 Care Home 54 Fern House 57 Albion Lodge Bethany Lodge 57 Breach House 63 Retirement Home 57 Betjeman Court, 1 Breme Residential Arden House 63 (Dimensions) 63 Care Home 52 Areley House 63 Blenheim House 52 Briarlea Care Home 59 Ash Grove 59 Bluebrooke Residential Bricklehampton Hall 61 Astley Hall Care Home 52, 53 Brinton Care Home 63 Nursing Home 67 Bowood Court 56 Broad Group, The – Avenue Care Home, The 54 Bowood Mews 56 85 Bath Road 57

72 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Advertisers in bold

Care homes and care homes with nursing continued

Brompton House Care Dorset House 61 H Home 61 Dunley Hall and Hamilton House 54 Bromyard Road, 95 57 Ryans Court 63 Haresbrook Park Brook Court 67 Care Home 55 E Brookdale Nursing Home 67 Hastings Residential Eleri House 54 Brooklands 60 Care Home 54 Evendine House Bryden House 63, 67 Havencroft Residential Home 54 Buckingham House 53 Nursing Home 53 Exmoor Drive 52 Burcot Grange 52 Haven Rest Home, The 60 F Haversham House 56 C Fairfield Close, 21 Hawthorns 60 Cambrian House 63 (Dimensions) 57 Hawthorns Casa Mia Care Home 63 Fairmont Residential Ltd 63 (Evesham), The 61 Castle Road, 44 Favor House 63 Heathbrook House (Dimensions) 63 Care Home 53 Field House 63 Cedar Gardens 57 Heathlands Residential Field House Care Home 60 Cedar Lodge Care Home 60 Care Home 63 Henwick Grange 59 Cedars Nursing Firs Care Home, The 63 Home, The 56 Henwick Road, 197 Firs Rest Home, The 57 Chace Care Home, The 54 (Dimensions) 57 Foresters Nursing Home 67 Chandos Lodge 63 Hernes Nest House 65 Friends of the Elderly Herons Park Cleeve House 54 Malvern 54 Coach House Nursing Home 67 Nursing Home 67 G HF Trust – Clementi Court College House Gables Rest Home, The 65 Houses, 1 and 2 61 Residential Home 54 Glenfield House Nursing HF Trust – Constable House 57 Home 56 Foxlydiate Mews, 1 56 Coombe House 67 Gloucester House – Learning High Habberley House 67 Coppice Lodge 63 Disability and Autism 60 Hillgrove Crescent, 42 (Dimensions) 65 Corbett House Nursing Gold Hill Home 61 Residential Home 54 Hillside 52 Corran Dean at Grange Hill House Hollyfields 67 Smokey Farm 60 Residential Home 65 Holmwood Court House Care Home 55 Grange, The 65 Care Centre 67 Crofters Close 60 Greenhill Park Residential Honeybrook House 65 CTTM Elmfield Cottage 52 Care Home 60 Hopwood Court 52 Grosvenor House Housman Court 52 D Care Home 52, 53 Howbury House Dalvington / The Oaks 54 Grove, The 65 Resource Centre 54

Visit www.carechoices.co.uk for further assistance with your search for care 73 Care homes and care homes with nursing continued

J Mowbray Nursing Home 55 Rectory Road, 66 Juniper House Residential (Dimensions) 56 N Care Home 57 Redwood House Newland Hurst 61 Residential Home 53 K Nightingale Court 65 Regent Residential Kenilworth House 53 Nightingales Residential Care Home 57 Kensington House 52 Home 65 Regents Court Northwick Grange 57 Care Home 53 L Norton Hall 59 Rockny House 65 Larches, The 65 Rosedene 65 Latimer Court 59 O Rose Orchard 67 Lawns Nursing Home, The 59 Oaks Care Home, The 52 Rutland Villa 65 Lawns Residential Oaks, The 54 Care, The 52 Offmore Farm S Leys Residential Residential Home 65 Safeharbour (Droitwich) 61 Home, The 52 Old Rectory, The 54 Saltways – Care Home Lickey Hills 53 Options Bredon House 57 with Nursing Physical Lime Street, 21 – Learning Options Malvern View 54 Disabilities 56 Disability and Autism 61 School Drive, 7 Lorne House 65 P (Dimensions) 53 Pals Residential Care 57 Sense Tanglewood 54 M Parklands 56 Shaw Red Hill 59 Malvern Road, 55 Perrins House Shenstone House 67 (Dimensions) 57 Residential and Malvern View 65 Nursing Care Home 55 Shrubbery Nursing Home, The 59 Maple Leaf Lodge 65 Perry Manor 59 Shrubbery Nursing Mariantonia House Pershore Short Home, The 67 Residential Care Home 65 Term Breaks 61 Southcrest Nursing Home 56 Matrixcare 54 Phoenix House 57 South Hayes Care Home 57 Meadows Nursing Pirton Grange Home, The 53 Specialist Services 61 Springfield House 54 Merecroft 52 Plymouth House 53 Springs Care Home, The 55 Miles House – 4 Poppies, The 65 St George’s Hentland Close 56 Priory Care Home, The 61 Milldale Close 65 Nursing Home 53 Mill House Care R St John’s Court 53 Home, The 61 Rashwood 61 St Johns Nursing Home 61 Minster Grange Ravenhurst Residential St Martins Care Home Residential Home 65 Care Home 65 for the Elderly Ltd 56 Moundsley House 53 Ravenstone 61 St Stephen’s Care Home 57

74 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Advertisers in bold

Care homes and care homes with nursing continued

Stanfield Nursing U Wishmoor Rest Home 54 Home Ltd 59 Upper Ford Lodge 61 Woodbury View 59 Stonebow House Woodlands Care Home 67 Residential Home 61 W Worth Crescent 67 Stonebridge Waterside Care Centre 55 Wylds Lane, 178 Nursing Home 56 Wayside Care Home 53 (Dimensions) 59 Stuart House 57 Welland House Wylds Lane, 180 Summerdyne Care Centre 55 (Dimensions) 59 Nursing Home 67 Westley Court Wythall Residential Nursing Home 67 Sunnycroft 67 Home 53 Westmead Residential T Care Home 61 Y Temecare Ltd – Teme Court Wheatley Cottage 54 Yew Tree Residential Care 57 White Ladies Close 59 Nursing Home 59 Tewkesbury Fields 55 Willow Bank House Cheltenham Road, 62 – Three Roses Home 67 Residential Home 61 Learning Disability Tutnall Hall Care Home 53 Willows Care Home, The 59 and Autism 60

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Allenbrook Nursing Home 66 Ephraims Care Group, The 66 Barchester 58 Helping Hands 20 Bupa 60 How to Find a Care Home Inside front cover Cadmore Lodge 66 Oriel Residential Care Home 66 Care Choices 5, 20, 30, 52, 58 Quinton Gardens & Quinton House 48 Care Select 22, 25, 50, 55, 62 Royal Bay Care Homes 64 Coate Water Care Outside back cover SENAD 35

Care Choices Limited Publisher: Robert Chamberlain. has taken every care Director of Sales: David Werthmann. to ensure that the Head of Editorial: Emma Morriss. information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a Editor: Angharad Jenkins. home varies from the facilities listed either in an advertisement Content Editor: Emma Cooper. or the listings. Care Choices Limited does not endorse or support Regional Team Manager: Russell Marsh. any particular institution included in the Directory. © 2016 Care Regional Team Supervisor: Vanessa Ryder. Choices Limited. Care Choices Limited reserves all rights in the National Sales Manager: Paul Leahy. titles Care Choices and HOMES Directories and their design. Senior Sales Executives: Mark Dalton, Elaine Green, Jaime Kahn. Care Choices™ is a trademark of Care Choices Limited. Sales Executive: Kara Morrallee. ISBN 978-1-911437-16-1 Director of Creative Operations: Lisa Werthmann. Printed in England. Ref. No: 4001/Worcestershire10/1016. Studio Manager: Jamie Harvey. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. Designer: Holly Cornell. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Creative Artworkers: Gemma Barker, Bobbie Johnson. Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Marketing Administrator: Leah Callaghan-Fowler.

Visit www.carechoices.co.uk for further assistance with your search for care 75 Coate Water Care is a family run business that provides a high quality care service in all our Nursing, Residential and Dementia care homes. — We provide 24 hour nursing, residential Organised entertainment and outings and specialist dementia care Engaging and appropriate activities Specialist care for clients with end of life, and hobbies palliative care needs Secure courtyard gardens Respite care available Hair and beauty treatments Qualiﬁ ed and experienced personal care sta Visiting chiropodist All food is freshly prepared on premises to Far reaching scenic views of the restaurant standards local countryside Our bedrooms are spacious and all have We care because you care en-suite facilities —

Contact us for more information: Westley Court Nursing Home Austcli e Lane, Cookley, t: 01793 821200 Kidderminster DY10 3RT e: [email protected]