luxury and lifestyle travel magazine
Volume 19 | Issue 11 | December 2019 | ì250 / $8 US A Profiles Media Network Publication www.travelspan.in
Discover Historical Bazaars of Istanbul
CURIO collection by Hilton debuts in South East Asia, with opening of SAii Lagoon Maldives
Business Srilankan tourism Airlines continues to forges ahead contribute to with Business Dubai’s economy Turnaround Plan
8 aIRLINES: Cairo joins the Emirates A380 network Following the recent debut of its flagship A380 aircraft to Cairo, Emirates will introduce a regular scheduled commercial A380 service to the Egyptian capital starting from 27 October 2019, four times a week.
14 aIRLINES: United Airlines inaugurates non stop service between New Delhi and San Francisco United is the first U.S. airline to serve San Francisco from New Delhi and the only airline to offer flat-bed business seats on this route
20 aIRLINES: Lufthansa joins forces with Vistara to boost its Indian network Connecting Vistara‘s strong domestic network with Lufthansa‘s global reach gives European airline customers immediate access to many more Indian cities than ever before
22 aIRLINES: Emirates firms up US$8.8 billion order for 30 Boeing 787s at 2019 Dubai Airshow takes total value of Emirates’ firm aircraft orders announced at the 2019 Dubai Airshow to US$ 24.8 billion. HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates Chairman and Chief Executive, signed the agreement with Stanley Deal, President and Chief Executive Officer for Boeing Commercial Airplanes. 24 INTERVIEW: Business tourism continues to contribute to Dubai’s economy DWTC’s large-scale exhibitions, trade events, conventions and conferences attracted over 2.5 million attendees in 2018. ... 1 billion, equivalent to 3.3 per cent of the emirate›s Gross Domestic Product (GDP), added in incremental retained economic value by DWTC
4 travelspan / December 2019 www.travelspan.in A CTRIPR Invested Company Travstarz DMC Canada
Vancouver & West Coast Christmas Lights & Carols Tour
CA$ 1772 Per Person Twin Sharing
Booking Period :Now Onwards Stay Period : 21 Dec - 27 Dec 2019
Package Includes: • 5 Nights stay in V ancouver. • 1-Night stay in V ictoria. • Daily Breakfast. • Dedicated English speaking T our Director. • Full day tour to W histler. • A dmission tickets. Capilano Bridge Canyon Lights T our T o Butchart gardens -T he Magic of Christmas T our • Deluxe Coach transportation. • A ssistance with arranging tours and activities.
• Ferry tickets on BC Ferries. Apply T & C • A ll T axes. * **Service Fee for tour guide/ driver is extra As Per Actual 28 International: Historical Bazaars of Istanbul t here are several historic bazaars in Istanbul, and many ultra modern shopping malls. Discover the four bazaars of Istanbul and explore the many colorful and vibrant shops they have to offer.
34 Internat ional: Brand USA enticing Indian tourists though Music More and more, tourists from India are traveling to the US to visit places connected with music now and in the country›s history. Jason Pacheco, Global Trade Development Consultant for Brand USA, and James Namude, Director of Global Sponsorships for Brand USA, were in India to promote America’s music heritage. 44 Hospitality and Food: CURIO collection by Hilton debuts in South East Asia, with opening of SAii Lagoon Maldives Curio Collection by Hilton, a free-spirited tropical escape that offers sun, sea, style and sustainability, creating a playful getaway for groups of fun-seeking friends, couples and families.
48 Hospitality and Food: Discover one of the oldest wine regions in the world in Azerbaijan Most of the wine regions are located north of the country, south of the Caucasus. ... let›s get on with it and let›s discover the wine regions of Azerbaijan!
54 H ospitality and Food: Thai Golf pass is all set for Season 3 a mazing Thailand also has Amazing Golf facilities. More than 200 golf courses are ideally located throughout the country, by the sea, by the mountains, by the lakes, inside the cities, even beside the airports. Top-quality courses, reasonable green fees, friendly caddies define the Thai golfing experience.
6 travelspan / December 2019 www.travelspan.in LUXURY AND LIFESTYLE TRAVEL MAGAZINE Zurich Airport to develop Delhi’s
ì250 / $8 US Volume 19 | Issue 11 | December 2019 | A Profiles Media Network Publication www.travelspan.in
Discover Historical Bazaars of Istanbul second airport at Jewar Zurich Airport has emerged as the imperative that the overall aviation
CURIO highest bidder to develop and build the growth trajectory comes back to low collection by Hilton debuts in South East Asia, with opening of SAii Lagoon Maldives second international airport of Delhi-NCR teens at the earliest,” Srilankan Business Airlines at Jewar in Uttar Pradesh with a bid of On May 5, 2018, the union civil aviation tourism forges ahead continues to with Business contribute to Turnaround Plan Dubai’s economy Rs 400.97 per passenger. The airport has ministry had granted in-principle approval been awarded for a concession period to the state government of Uttar Pradesh luxury and lifestyle travel magazine of 40 years. “Besides the necessary for setting up of a Noida International capital investments in the infrastructure, Greenfield Airport near Jewar. Flughafen Zürich AG shall pay a fixed The first phase of the airport will passenger fee to the state-owned be spread over a period from 2022- authority starting on the sixth anniversary 23 (April-March) to 2026-27 and will of the commissioning of the new airport. invite cost of Rs 4,588 crore. During this DEVENDER GROVER Flughafen Zürich AG currently holds 100 period, the airport will be able to handle Editor in Chief & Publisher percent of the project,» Zurich Airport 12 million passengers per annum. The GAURA G BAHL said. second phase will incur an expenditure Group Editor Zurich Airport has surpassed the bids of Rs 5,983 crore and will be completed submitted by Adani group and GMR to over a period from 2030-31 to 2031-32, JASMINE GROVER Associate Editor win the construction award. While Adani raising the airport capacity to 30 million group had submitted a bid of Rs 360 per passengers per annum. JYOTSNA MALIK passenger, Delhi International Airport had The third phase will start in 2035 International Sales Director submitted a bid of Rs 351. While GMR and will continue until 2037 with an RASIKA MATHUR Group had the right of first refusal for this expenditure target of Rs 8,415 crore and Events Coordinator airport as it is being built within a 150- will increase its airport capacity to 50 km radius of the existing airport in Delhi, million passengers. The last phase will be RAJESH MAURYA its bid was over 10 percent lower than the conducted over a period of 10 years and Head of Finance highest bid and hence, the award went an amount of Rs 10,575 crore is likely to JITESH GANDHI to Zurich, sources said. The fourth player be spent in that period, taking the annual Creative Director in the race was Anchorage Infrastructure capacity of 70 million passengers per Holdings Ltd with a bid of Rs 205 per annum. Address changes and subscription passenger. “Flughafen Zürich AG is committed order to [email protected] “The above financial bid of Zurich to offer the highest service quality airport international AG will be put up to the passengers, airlines and other Registered with Registrar of before PMIC (Project monitoring and involved stakeholders in the new Noida Newspapers of India under RNI No. DEL/ENG/2000/03308 implementation committee) on December International Airport,” the airport said. 2, 2019,” A positive development Zurich Airport is not new to Indian PUBLISHED MONTHLY BY for the sector with an International aviation space. It had a stake in Bengaluru Profiles Media Network Pvt Ltd. developer emerging as the preferred airport as well, which it completely exit BA-306, Tagore Garden bidder. “It will be important that all the in 2017. Currently, it is involved in eight New Delhi 110027, India external connectivity are addressed on airports in Latin America. Besides India, Tel - +91 (124) 4111182 a war footing and an unencumbered countries such as Indonesia and the Mob- +91 98107 15900 Website: www.travelspan.in site for development is also given to Philippines are among the future focus the concessionaire at the earliest. Also markets, the airport said. PRINTED BY STUDIO 9 PRODUCTIONS 502, Jeevan Tara Apartments Devender Grover We are on Sector 43, GH 7, Gurugram 122009, India
RNI No. DEL/ENG/2000/03308 Travel Span is Printed Published Edited and Owned by Devender Grover. Printed VOLUME 19, Issue 11, December 2019 at G S Graphic Arts. A-18, Naraina Industrial Area, New Delhi - 110028 Editor: Devender Grover. All Rights Reserved. Reproduction in whole or part without written permission is strictly prohibited. All information is correct at the time of going to press but subject to change. Editorial material, views and Content may not be reproduced in any opinions expressed in Travel Span are those of authors. Editor(s) assume no responsibility of any errors or omissions. Neither is any liability assumed resulting from the use of this information. The Publisher will not be responsible for any format without written permission from damage or loss caused by the late Publication, errors or failures of advertisements to appear. Products and services Profiles Media Network Pvt Ltd. mentioned are subject to change without prior notice. Airlines
joins the Cairo Emirates A380 network
ollowing the recent debut of its flagship A380 aircraft to Cairo, Emirates will introduce a regular scheduled Fcommercial A380 service to the Egyptian capital starting from 27 October 2019, four times a week. The only airline to operate a scheduled A380 service to Cairo, Emirates will replace the 777-300ER aircraft currently operating EK923 and EK924 on Thursday, Friday, Saturday and Sunday, with its flagship aircraft. Earlier this year, Emirates announced it will also increase the frequency of flights between Dubai and Cairo, adding four additional flights a week to its existing thrice-daily service, starting 28 October, 2019. The four new flights EK921 and EK922, operating on Monday, Wednesday, Thursday and Saturday, will take the total number of weekly Emirates flights serving Cairo, to 25. Along with the new A380 service, Emirates will now offer 9,200 seats per week in each direction, offering Egyptian travellers even greater connectivity to the world, and boosting trade and tourism into Egypt. The Emirates Airbus A380 aircraft serving the Dubai- Cairo route will offer a total of 489 seats in a three-class
8 travelspan / December 2019 www.travelspan.in Airlines
configuration, with 399 spacious seats travellers include cities in Asia, the in Economy Class, 76 fully flat-bed Americas and Australia such as seats in Business Class and 14 First Beijing, Bangkok, Hong Kong, Sydney, Class Private Suites. Emirates award- Shanghai, New Delhi, Mumbai, New winning entertainment system, ice, York and Washington DC. offers up to 4,500 channels of audio and Emirates started operations to Cairo visual entertainment, including live TV, in April 1986 with three flights a week movies, TV shows and music. First Class and since then, has carried more than passengers can relax and revitalise in 7.3 million passengers to and from one of the two A380 Shower Spas, Cairo. Operations have steadily grown and First Class and Business Class with increases in both frequency and passengers are welcome in the Onboard capacity between Cairo and Dubai Lounge to enjoy an extensive range of to match customer demand. Today, beverages and delicacies. Emirates operates 21 weekly flights Premium customers, and Platinum between Cairo and Dubai, soon to grow and Gold Skywards members can to 25 weekly flights. Globally, the airline additionally enjoy the dedicated employs more than 2,000 Egyptian Emirates Lounge in Cairo airport which nationals in a variety of roles across the opened in 2018. Popular destinations Emirates Group, including over 1,000 on the Emirates network for Egyptian cabin crew.
travelspan / December 2019 www.travelspan.in 9 Airlines
mirates, the world’s largest international airline, today announced a firm order for 50 A350- E900 XWB aircraft worth US$ 16 billion (AED 58.7 billion) at list prices at the Dubai Airshow 2019. Powered by Rolls-Royce Trent XWB engines, delivery of the first Emirates A350 XWB is expected in May 2023, Emirates and will continue until 2028. HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates announces US$ Chairman and Chief Executive, signed the deal with Guillaume Faury, Chief Executive Officer from Airbus. 16 billion order for This purchase agreement replaces the heads of agreement signed in February where Emirates announced its intent to purchase 30 A350s and 40 50 A350 XWBs at A330Neos. Dubai Airshow
Fleet investment strengthens airline’s business model, and signals confidence in Dubai and UAE’s strategy of international connectivity
10 travelspan / December 2019 www.travelspan.in Airlines
HH Sheikh Ahmed said: “we are partnership to the next level. The A350 pleased to sign a firm order for 50 This purchase will bring unbeatable economics and A350 XWBs, powered by Rolls-Royce agreement environmental benefits to their fleet,” Trent XWB engines. This follows a said Guillaume Faury, Airbus Chief thorough review of various aircraft replaces the heads Executive Officer. “We look forward options and of our own fleet plans. It of agreement to seeing the A350 flying in Emirates is Emirates’ long-standing strategy colours!” to invest in modern and efficient signed in February The A350 will enable Emirates to aircraft, and we are confident in the where Emirates serve a range of new markets, not only performance of the A350 XWB. in region but also on long-haul missions “Complementing our A380s and announced its of up to 15 hours of flying time from 777s, the A350s will give us added intent to purchase Dubai. Emirates intends to equip its operational flexibility in terms of A350s with its latest products, and capacity, range and deployment. 30 A350s and 40 offer different cabin configurations In effect, we are strengthening our A330Neos. including Premium Economy. business model to provide efficient and Emirates currently operates an all comfortable air transport services to, wide-body fleet of efficient and modern and through, our Dubai hub.” connected to cities, communities aircraft, comprising the iconic Airbus Sheikh Ahmed added: “This US$ and economies via a world-class and A380 and the popular Boeing 777. 16 billion deal reflects our confidence modern aviation sector.” From its hub in Dubai, the airline serves in the future of the UAE’s aviation “We are honoured by Emirates’ over 150 cities on six continents, sector, and is a strong affirmation of strong vote of confidence in our offering award-winning inflight and on Dubai’s strategy to be a global nexus newest widebody aircraft, taking our ground services.
wider range of superior benefits and products, delivered to them with the style and professionalism they have Etihad Airways come to expect from Etihad Guest. “We will continue to engage with our relaunches award-winning members, whether existing or new, on an even greater personal level moving forward, so Etihad Guest can evolve Etihad Guest Loyalty Programme based on the needs of our customers, and also to cater to developing global bu Dhabi, United Arab Emirates Members will soon be able to pay travel trends.” – Etihad Airways, the national with Etihad Guest Miles for more Guests with Gold and above tier Aairline of the UAE, has relaunched travel ancillaries, using either their status will be offered a complimentary its award-winning loyalty programme, miles or a combination of miles and one-way chauffeur service to or from Etihad Guest. The redesigned and cash, and ancillaries like economy Abu Dhabi International Airport, when upgraded reward scheme now offers space, extra baggage and insurance travelling in Business and First on miles its members significantly enhanced through the etihad.com booking engine. redemption tickets. benefits. There are currently more than Upgrades and related services, such as In a further planned enhancement to 6.5 million Etihad Guest members excess baggage and taxes, will also be the programme, Etihad Guest Miles will worldwide, enjoying the benefits of one available with miles on Etihad.com. no longer expire and will remain valid of the travel industry’s leading reward Robin Kamark, Chief as long as one eligible transaction is programmes. Commercial Officer, Etihad made every 18 months. Discounts for • Relaunched with new design and Aviation Group said: “We are very purchasing Wi-Fi and seat selection will refreshed ‘look and feel’ proud of the Etihad Guest programme be available exclusively for members • Coming soon: Etihad Guest miles and through its well-timed relaunch and they can pay for Wi-Fi with miles. will no longer expire are striving to deliver new and more Etihad Guest’s top tier Platinum • Exclusive rewards and discounts innovative ways of rewarding the members will now benefit from a for members loyalty of our millions of guests dedicated contact number for premium • Chauffeur service in Abu Dhabi for worldwide, by removing restrictions guest service agents who are available reward seats wherever possible, and by providing a to assist.
travelspan / December 2019 www.travelspan.in 11 Airlines
Over 33,000 visitors treated to the Emirates experience as airline wraps up another successful 2019 Dubai Airshow
announced firm aircraft commitments totalling US$ 24.8 billion, including an order for 50 A350-900 XWB aircraft worth US$ 16 billion and a full purchase agreement for 30 Boeing 787-9 aircraft, worth US$ 8.8 billion at list prices. In addition, Emirates signed several agreements with suppliers and partners for MRO services, training programmes, and other supporting business and operational functions. Emirates signed an MOU with Sanad Aerotech to collaborate on MRO services as well as to enhance training and dedicated repair capabilities. The Emirates mirates has successfully wrapped Mohammed bin Zayed Al Nahyan, Group and GE Aviation signed an up the 2019 edition of the Dubai Crown Prince of Abu Dhabi and MOU to extend GE’s development and EAirshow with over 33,000 people Deputy Supreme Commander leadership training programmes to UAE visiting and experiencing Emirates’ of the UAE Armed Forces, National employees at the Emirates commercial and training aircraft His Highness Sheikh Hamdan Group. The Emirates Flight Training displays, exhibition stand and chalet bin Mohammed bin Rashid Al Centre and CAE also announced the this year. Maktoum, Crown Prince of Dubai, deployment of a new Bombardier Global For the 2019 edition of the Dubai and His Highness Sheikh Mansour 7500 full-flight simulator at the airline’s Airshow, Emirates showcased its latest bin Zayed Al Nahyan, Deputy Prime training centre in Dubai, to further Airbus A380 and Boeing 777-300ER with Minister of the UAE and Minister of expand pilot training capacity on offer. the ’mobility’ (blue) and ‘opportunity’ Presidential Affairs, to its Emirates Emirates treated airshow visitors (orange) themes of the Expo. The A380 static display. with a stunning flying display to open Cirrus SR 22 and Embraer Phenom 100 Emirates received over 10,000 up the first day of the event with jets utilized for training flights by the people at its modern exhibition stand, a special fly past comprising of an Emirates Flight Training Academy were which featured the game-changer Airbus A380 adorned with green livery also on display to visitors. Boeing 777-300ER First Class suite representing the ‘sustainability’ theme Emirates was also honoured to exhibit. of Expo 2020, followed by the UAE’s welcome His Highness Sheikh During the Dubai Airshow, Emirates air-display team, Al Fursan.
12 travelspan / December 2019 www.travelspan.in Airlines in Space Livery UAE makes its operational debut
he Emirates A380 ‘UAE in network of more than 50 destinations with an image of an astronaut in front Space’ mission livery made its over the course of the next year. of Earth and the International Space Tofficial operational debut today, Paying tribute to the UAE’s first Station (ISS), as well as a quote from 22 November as it took off to its first space mission and celebrating the His Highness Sheikh Mohammed bin destination Melbourne, Australia as nation’s ambitions to become a hub Rashid Al Maktoum, Vice President of flight EK 408. The aircraft will continue for space exploration and research, the UAE and Ruler of Dubai, which says: to fly across the Emirates A380 Emirates’ flagship A380 is adorned “The sky is only the beginning.”
Etihad Aviation Group appoints new Senior Vice President Global Sales and Distribution
tihad Aviation Group (EAG) industry, joins the airline with more Duncan also spent ten years at announces the appointment of than 25 years’ experience and most Canadian carrier, WestJet, rising EDuncan Bureau as Senior Vice recently held the position of President to Vice President Sales and Airline President Global Sales and Distribution, at Air Canada Rouge, the low-cost Partnerships, and two years in Kuala who will report directly into the group’s subsidiary of Air Canada. Prior to Lumpur as Senior Vice President Global Chief Commercial Officer, Robin this, he was Vice President Global Sales and Distribution at Malaysia Kamark. The role will be instrumental in Sales at Air Canada between 2014 Airlines. driving the group’s commercial strategy and 2018, with responsibility for Duncan will assume his new position globally. generating revenue from all points of immediately, based at Etihad’s global Duncan Bureau, a well-known sale, and worldwide sales distribution headquarters in Abu Dhabi, capital of and respected figure in the aviation strategies. the United Arab Emirates
travelspan / December 2019 www.travelspan.in 13 Airlines United Airlines Inaugurates Nonstop Service Between New Delhi and San Francisco
• United is the first U.S. airline to serve San Francisco from New Delhi and the only airline to offer flat-bed business seats on this route • New route is United’s third nonstop flight from India to the U.S.
nited Airlines inaugurated its daily nonstop seasonal Uservice between Indira Gandhi International Airport and its hub at San Francisco International Airport today. The flights will operate on a daily basis during the winter months and three times weekly during the summer season. United’s new flight is the first to be operated by a U.S. carrier between the two cities and is the airline’s third daily nonstop service from India in addition to the existing daily, year-round and crew joined Marcel Fuchs Singh - United Country Manager services from Mumbai and New Delhi to - United Vice President Sales India, and Jitendra Singh – Delhi New York/Newark. International, Thorsten Lettnin International Airport Ltd. Vice President Marking this special occasion, - United Managing Director & Head - Airline Marketing & Route customers, guests, United employees Continental Europe & India, Harvinder Development, for a special ribbon
New Delhi (DEL) – San Francisco (SFO) from December 7, 2019 to March 27, 2020 UA 105 Daily DEL - SFO 3:50 a.m. 6:00 a.m. Boeing 787-9
UA 104 Daily SFO - DEL 7:15 p.m. 12:45 a.m. +2 days Boeing 787-9
New Delhi (DEL) – San Francisco (SFO) from March 28 – October 23, 2020 UA 105 Mon/Wed/Sat DEL - SFO 2:55 a.m. 6:10 a.m. Boeing 787-9
UA 104 Mon/Thu/Sat SFO - DEL 7:45 p.m. 11:45 p.m. +1 day Boeing 787-9 Schedules subject to change
14 travelspan / December 2019 www.travelspan.in Airlines
cutting ceremony before the departure available onboard, featuring an elevated of United Flight UA105 to San inflight food and beverage experience, Francisco. custom bedding from Saks Fifth “We are excited to inaugurate Avenue and exclusive amenity kits with our daily, nonstop seasonal products from Sunday Riley. service between Delhi and our San United Economy Plus offers added Francisco hub,” said Harvinder legroom and increased personal space. Singh, United Country Manager Located near the front of the Economy India. “This new flight strengthens cabin, the seats give the added our international route network and benefit of a swifter exit from the plane provides our customers from India on arrival. Economy Plus seating is with even greater travel choice as available on all trans-Atlantic flights. well as the option of our new Polaris United Economy offers business class service, with flat-bed complimentary food, soft drinks, juices, seats. With a network of connections beer and wine, tea, coffee and inflight from San Francisco to almost 40 other entertainment. On most aircraft, seats destinations across the U.S. and feature an adjustable headrest and a Canada, the new service is opening up personal on-demand entertainment new opportunities for both business system. and leisure travellers alike.” Commenting on the United in India inaugural United Airlines flight from United has served India since 2005. In Delhi, Mr. Videh Kumar Jaipuriar, CEO- addition to the new service from New Every customer. Every flight. DIAL said, “At Delhi Airport, we are Delhi to San Francisco, United offers Every day. delighted to welcome United Airlines’ its customers from India year-round In 2019, United is focusing more non-stop flight service between New daily nonstop flights from New Delhi than ever on its commitment to its Delhi and San Francisco. This route will and Mumbai to New York/Newark. customers, looking at every aspect of provide individuals another opportunity Flights are conveniently timed to its business to ensure that the carrier to fly non-stop between the two connect at United’s U.S. hubs with keeps customers’ best interests at countries. This route will not only help an extensive network of services the heart of its service. In addition improve the business-related travel to destinations throughout the to today’s announcement, this experience but also encourage personal Americas. United customers in India year United: visits by a large Indian diaspora based can book flights by visiting united. • Announced that MileagePlus award in San Francisco.” com or contacting United reservations miles will never expire on 91-22-40908000 (Mumbai), 91- • Gave Economy customers a choice The Boeing 787-9 Dreamliner 124-4315500 (Delhi), or their travel of complimentary snacks on domestic The revolutionary design of the agent. flights Dreamliner offers customers many • Made DIRECTV free for every features for increased comfort such United in San Francisco customer on more than 200 aircraft as large windows, spacious overhead San Francisco International Airport is • Released a new version of the storage and modern LED lighting to United’s premier gateway to the Pacific. award-winning, most downloaded app simulate a full day, helping passengers United, together with United Express, in the airline industry adjust their internal clock on the trans- operates 290 daily flights from its San • Launched a new tool called Atlantic flight. In addition, a lower cabin Francisco hub to over 100 destinations ConnectionSaver, dedicated to altitude, cleaner air and smoother ride throughout the U.S., Europe, Middle improving the experience for customers help customers feel rested on arrival. East, Asia, Australia, New Zealand, with connecting flights The aircraft features a total of 252 Mexico, Latin America, the Caribbean • Partnered with CLEAR on free seats – 48 flat-bed seats in United and Canada. In 2018, United opened its or discounted memberships for Polaris business class, 88 in United new Polaris lounge in San Francisco’s MileagePlus members Economy Plus and 116 in United International Terminal G and in 2019, • Announced PlusPoints, new Economy. the lounge was voted ‘Best Business upgrade benefits for MileagePlus United Polaris business class, Class Lounge in the World’ by the 2019 Premier members the airline’s new business cabin, World Airline Awards from Skytrax. This • And introduced products in its features a reimagined, sleep-enhancing highly-coveted award was voted for by amenity kits made exclusively for experience for intercontinental more than 21 million airline customers the airline by luxury skincare line travellers. The Polaris service is now representing over 100 nationalities. Sunday Riley
travelspan / December 2019 www.travelspan.in 15 Airlines
Virgin Atlantic hosted “Business is an Adventure” with Sir Richard Branson, to celebrate the launch of its new daily service between Mumbai and London
umbai. Virgin Atlantic hosted the lively fireside chat on ‘Learning from seamless connections between India event “Business Is an Adventure” failure’ between Sir Richard Branson and and the US via London Heathrow. Mto mark its expansion in India, Anand Mahindra. The session proved to Virgin Atlantic is expanding its with the start of a new connection be insightful with anecdotes from their offering and this is the third new route between Mumbai and London and entrepreneurial expeditions. The session announcement this year – following on the addition of its second daily flight culminated in some school children from Tel Aviv and São Paulo. between Delhi and London from March asking Sir Richard Branson and Anand Juha Jarvinen, executive vice 29th, 2020. This expansion will make Mahindra their burning questions. president of commercial at Virgin India Virgin Atlantic’s third largest Sir Richard Branson, Founder, Virgin Atlantic, said: “2019 marks a significant market after the UK & US. The event Atlantic, said,“India holds a very special period of growth for Virgin Atlantic and saw the presence of prominent business place in our hearts and we are excited I’m delighted that we’re expanding our personalities including the founder of to be celebrating 20 years of flying route network by returning to Mumbai. Virgin Atlantic, Sir Richard Branson. here in 2020. We thought that the “Along with our long-standing route Virgin Atlantic also announced their best way to celebrate this milestone to Delhi, we are now able to provide introduction of their new Indian flying would be by adding more choice of travellers with an increased offering to the icon called Aria which will feature on the routes for our customers to fly directly thriving Indian market and an opportunity side of their aircraft from 2020.Aria is between Mumbai & Delhi to London. to experience our award winning service the name of Sir Richard’s great, great, We are committed to this market and between the UK and India. Together with grandfather’s wife who was from India. will continue to invest and grow our our partners at Delta, we offer an excellent This forms part of a series that have operations at the same time as offering choice of connections to the USA via been created to showcase the diverse an unrivalled service for those choosing Heathrow Airport.” range of men and women that represent to fly with us to the UK and onto the US.’’ Dave Hodges, commercial manager modern Britain. Virgin Atlantic’s use With the additional daily flight for India at Virgin Atlantic said: “We are of the Flying Lady was inspired by to Delhi and the newly launched really excited to now have a daily flight figureheads that have decorated ships Mumbai service, Virgin Atlantic will serving Mumbai-London. Amidst the since the 16th century and the original offer more choice to India than ever festive season in India, it is a special version was inspired by the pin up before. Together with Delta Air Lines, time to start the flight and we are girls made famous by Alberto Vargas Virgin Atlantic will offer seamless confident that Mumbai is going to love in the 1930’2 and 40’s and this move connections between Delhi and New the best of Bollywood entertainment represents the changing face of one of York JFK, Boston, Detroit and Atlanta and the best Indian food onboard our Britain’s most loved brands. via Heathrow. state of the art 787-9 Dreamliner.” The event kick started with a As well as flying customers, Virgin panel discussion on ‘Business is an Virgin Atlantic is celebrating Atlantic continues to see increased Adventure’ where eminent business the launch of its new route from demand for cargo. This fast cargo leaders including Dhruv Shringi – CEO, London to Mumbai. service will offer new opportunities Yatra Online, Devita Saraf – Founder & There is now a daily service linking for companies looking to export and CEO, VU Technologies, Falguni Nayar – the two cities with complimentary food import goods between Mumbai and Founder, Nykaaand Ronnie Screwvala and drink and more than 300 hours prime markets in the UK and US. – Co-Founder & Chairman, upGrad, of entertainment onboard the Boeing It’s also an exciting time for Virgin where they highlighted the adventures 787-9 Dreamliner. Customers can also Atlantic as they have taken delivery of they have had in business over the stay connected throughout their flight their first Airbus A350-1000 aircraft – years which have helped them get to as all of the airline’s Dreamliners are helping to transform the fleet into one where they are today. fully Wi-Fi enabled. of the quietest and most fuel efficient The discussion was followed by a Travellers will also be able to make in the sky.
16 travelspan / December 2019 www.travelspan.in Airlines Etihad Airways and tourism Malaysia partner to promote travel to Malaysia
tihad Airways, the national 2.7 million passengers to the Malaysian Datuk Musa Hj Yusof, Director airline of the United Arab capital. Today, Etihad Airways operates General, Tourism Malaysia, EEmirates, today announced a a daily flight to Kuala Lumpur which is commented: “The campaign aims to partnership with Tourism Malaysia operated by the airline’s Boeing 787 welcome tourists from Europe, Middle to attract visitors from Europe and Dreamliner. East and beyond to Malaysia as well the Middle East to Malaysia, via Hareb Almuhairy, Senior Vice as to promote the Visit Malaysia 2020 the airline’s Abu Dhabi hub. The President Destination and Leisure initiative, which seeks to attract 30 agreement was signed at the World Management, Etihad Aviation million tourists and around RM 100 Travel Market in London, attended Group commented: “Tourism Malaysia billion (GBP 18.56 Billion) in tourism by representatives from both has been a proud partner of Etihad’s receipts by the year 2020.” organisations and trade partners. for many years and Kuala Lumpur Malaysia is an attractive and diverse The agreement between the two remains one of the most important country for tourism, giving visitors the organisations will support the tourism destinations in our global network. The chance to explore experiences as varied board’s Visit Malaysia 2020 marketing Southeast Asian country continues to as the cosmopolitan capital Kuala campaign which has been developed to be a popular choice for travellers in the Lumpur, the stunning islands of Penang encourage tourism from Europe and the UK and Europe as well as the Middle and Langkawi, prehistoric rainforests, Middle East to Malaysia. East, and visitors will benefit from the and the UNESCO World Heritage site Etihad Airways began flying to Kuala convenient connection through Abu of Kinabula Park, amongst many other Lumpur in 2007 and has since flown Dhabi.” world-class attractions.
INDIA / STATE TOURISM / KERALA Holiday at Chembarikka Beach - A Golden Experience to Cherish No one can deny the fact that sea waves fill hearts with peace and joy!
he waves on the shimmering blue caressing your feet, Chembarikka beach course, it also offers something that Chembarikka beach do just the is a place-not-to-be-missed, if you the beaches of God’s Own Country are Tsame and perhaps more. They are an ardent Nature lover. Among the most famous for: tranquillity. soak you in pure bliss. finest and cleanest beaches in Kerala, Chembarikka is a family-friendly Situated in a sleepy hamlet Chembarikka is the best haven for beach that will reward you with unique in Chemnad grama panchayath, those who love solitude. experiences, and is a quiet venue to Kasaragod district, Kerala, India, This is one less-explored destination spend some meaningful time with your Chembarikka is a wonderful blend of in Kasaragod district where you can loved ones. Besides the beach, Noombil sandy beach, small rock clusters and a enjoy peace. Lined with swaying River popularly known as Chembarikka refreshingly quiet atmosphere. coconut palms, this beach is bound River also adds beauty to this place. Be it to swim in its shallow waters, to mesmerize your holidaying family The longest railway tunnel in Kerala, play beach games, enjoy the stunning with spectacular views and a magical Kalanad Tunnel – constructed 110 view or simply take in the sound of ambience. years ago by the colonial British – is lapping waves, Chembarikka serves as The beach also offers you options situated in Chembarikka village. a perfect option for a pleasant holiday. to relax and recharge by soaking in Make this a fantastic trip and A seemingly endless expanse of the summer sun and walking through get some unique pictures for your golden sand with frothy waters gently the lovely little sea-side hamlets. Of Instagram!
travelspan / December 2019 www.travelspan.in 17 Airlines SriLankan Airlines forges ahead with Business Turnaround Plan
riLankan Airlines has made began implementing a wide range of to stretch its wings in Southeast Asia significant progress in its efforts initiatives to curtail losses and improve with a new service to Ho Chi Minh Sto become a sophisticated the customer experience, despite City (Saigon) in Vietnam, while plans customer-centric airline intent many challenges including the impact to return to Frankfurt, Paris and other on achieving financial success, on tourist arrivals from the Easter earlier destinations continue to be by implementing a wide-ranging Sunday attacks, volatile fuel prices and under consideration. Turnaround Plan under the leadership depreciation of the rupee. A considerable effort is being made of its Board of Directors with the The airline will expand its presence throughout the organization in order unstinted support of its employees in the important Australian market by to provide the most pleasant and across all divisions. commencing operations to Sydney user-friendly experience in terms of Following the appointment of next year and further strengthen its both products and services, across a new Board of Directors in April position as the largest foreign carrier all customer touchpoints. These 2018, the majority on an honorary in India with the launch of services to enhancements, supported by latest unrecompensed basis, SriLankan Ahmedabad. SriLankan also intends cutting edge technology, will focus on
18 travelspan / December 2019 www.travelspan.in Airlines
complementing traditional SriLankan This was achieved despite an overall revenue stream was re-established with hospitality while blending the comforts decline in Group Revenue of USD 43 SriLankan Engineering, the airline’s of contemporary air travel. The onboard MN, 70% of which was due to a drop aircraft maintenance arm, regaining passenger experience is being greatly in passenger and cargo revenue. The its Type-145 global certification from enhanced, including significant changes reduction in ground handling and the European Aviation Safety Agency to the content and user-friendly catering revenue also impacted the (EASA) and thus resuming third party aspects of the inflight entertainment shortfall, as other airlines reduced maintenance services for customer system; revamping of the Business their operations following the Easter airlines. This is projected to generate Class product and service; improved Sunday attacks. However, in the second revenue of USD 1.1 MN in 2019/20. ranges of meals and beverages; and half of the year, Group Revenue is Over USD 2 MN in savings were plans to introduce more comfortable projected to increase significantly with achieved through initiatives introduced seating in the Business Class cabins the enhancement in operations by pertaining to distribution cost by the of the narrow-body fleet including the SriLankan and customer airlines. Commercial team. NEO aircraft serving the Far East. The decline in income was offset The company also focused Enhancements are being effected to by the considerable reduction in strongly on the importance and the internet booking engine to provide operating expenditure amounting user-friendliness of its online direct a more customer-friendly experience. to USD 55 MN due to the efforts of sales channel www.srilankan.com and With the introduction of a Customer Relationship Management (CRM) tool, the airline will be able to enhance its offering to the frequent flyer members through FlySmiLes and provide greater The airline will expand its presence in the important rewards for its loyal customers. One of the first steps that was firmly Australian market by commencing operations to implemented by the new Board was the Sydney next year and further strengthen its position restructuring of the National Carrier’s Management Team, with proven as the largest foreign carrier in India with the launch experts in the aviation industry being of services to Ahmedabad. inducted into key positions including those of Chief Executive Officer, Chief Technical Officer, Chief Financial Officer, Chief Commercial Officer, and Chief of Service Delivery. With the full the staff of the entire organisation succeeded in increasing its contribution support of the staff, the Management in cost saving initiatives to enhance to overall revenue up to 15% from the Team rolled out multiple initiatives, productivity and reduce admin costs previous 11%. introducing budgetary controls for all and wastage. The airline’s corporate A host of international accolades cost lines, inculcating a cost-conscious offices in Colombo were relocated to restored much pride to the National culture and driving financial acumen existing space in Katunayake resulting Carrier, including the global award across the organization. However, great in significant savings and enhancing for ‘Best Marketing Innovation’ from care was taken to ensure that the cost operational efficiency. Negotiations the Airline Passenger Experience optimizing did not adversely impact with state banks to reduce interest Association (APEX), the prestigious the product and services enjoyed by rates are ongoing through the ‘Asia’s Leading Airline to the Indian customers. State Minister, and consultations Ocean’ title for the third consecutive This has resulted in the financial continue with the major shareholder year at the World Travel Awards performance for the six months ended - the Ministry of Finance - to seek Asia & Oceania, and a coveted 30th September 2019 showing an exemption on the imposition of PATA Gold Award in the ‘Marketing- upward trend by reducing losses by withholding tax. Carrier’ category. SriLankan also more than 50%, with a loss of USD 19 Savings in the area of engineering secured an APEX Four-Star rating MN before interest and withholding tax and maintenance for the aircraft fleet in the ‘major airlines’ category for against a loss of USD 39 MN for the have been significant, and a cost the 3rd consecutive year. Vigorous same period in the previous year. reduction of USD 8 MN was realized commitment to service quality and After interest and withholding tax, in 2018/19, with a further USD efficiency resulted in SriLankan the half yearly group loss was USD 76 23 MN earmarked for 2019/2020. being named the ‘World’s Most MN, a USD 10 MN improvement over There has also been a noteworthy Punctual Airline’ twice during the last the USD 86 MN loss in the previous improvement in fuel performance of 12 months. Congratulations to all year. the NEO aircraft fleet. An important involved.
travelspan / December 2019 www.travelspan.in 19 Airlines Lufthansa joins forces with Vistara to boost its Indian network
ufthansa and Vistara, one of Airlines in South Asia emphasizes • Leading European India’s leading airlines have of the strategic importance of taking airline group enters into Llate started offering its customers the existing interline agreement codeshare flights. A new partnership with Vistara to the next level. “This comprehensive codeshare that adds 126 weekly flights to ten key marks Lufthansa’s commitment to agreement with Indian Indian cities. This will be in addition offering its Indian customers world- full-service carrier Vistara to Lufthansa’s current schedule of class international travel experiences 56 weekly international flights to and and will enable them to use their • As part of the new from the major Indian hubs of Delhi, preferred mileage program on codeshare agreement customers Mumbai, Bangalore and Chennai with routes. By teaming up with Vistara, we benefit from 126 weekly ultra-modern aircraft like the Airbus will strengthen and expand our position flights connecting ten A350. It is planned to subsequently add as the leading and most popular more destinations of Vistara’s network European airline in India – a country all key Indian cities to under the umbrella of the codeshare set to become the third-largest aviation the Lufthansa Group agreement in 2020 and beyond. market in just a few years’ time.“ network via Delhi Connecting Vistara‘s strong Commenting on the momentous domestic network with Lufthansa‘s partnership between Lufthansa and / Lufthansa and Vistara global reach gives European airline Vistara, Mr. Vinod Kannan, Vistara’s in final stages on enabling customers immediate access to many Chief Strategy Officer, says: “As customers being able to more Indian cities than ever before. At a growing global carrier, one of our the same time this partnership offers key goals is to offer an extended earn miles flying with both customers from ten key Indian cities international network to our airlines like Kolkata, Goa and Pune unlimited customers through such strategic • George Ettiyil: “By access to the Lufthansa Group’s associations. This also lets inbound worldwide network, including top-tier travelers experience Vistara - India’s partnering with Vistara we destinations in Europe, Canada and the only five-star airline. Our codeshare boost our position as the United States. Further, Lufthansa and with Lufthansa is another important leading European airline Vistara are in the final stages on step in this direction and helps us enabling customers being able to widen our customer base outside of in India and significantly earn miles flying Vistara or Lufthansa. India. We are delighted to strengthen increase our offer in one Vistara joins Air India as the second our partnership with Lufthansa, of the most important Indian airline having a codeshare an airline we share many things agreement with Lufthansa. in common with, and bring to our aviation markets in the George Ettiyil, Senior Director customers a delightful, world-class world.” Sales for the Lufthansa Group flying experience.”
20 travelspan / December 2019 www.travelspan.in Airlines
Qatar Airways and Sri Lankan Airlines Announce Significant Codeshare Expansion
• The agreement will open more destinations on the Qatar Airways network to Sri Lankan Airlines’ passengers • Flights to the island of Gan in the Maldives will be available to Qatar Airways’ passengers for the first time
atar Airways is pleased to Qatar Airways passengers – Colombo in Middle East’, ‘World’s Best Business announce expanded codeshare Sri Lanka and Malé in the Maldives. Class’, and ‘Best Business Class Seat’, Qcooperation with Sri Lankan Qatar Airways Group Chief in recognition of its ground-breaking Airlines, starting from 23 December. Executive, His Excellency Mr. Akbar Al Business Class experience, Qsuite. It is This new codeshare agreement will Baker, said: “Since 2016 both airlines the only airline to have been awarded strengthen the two airlines’ strategic have witnessed the significant benefits the coveted “Skytrax Airline of the Year” partnership, first initiated in 2016. codeshare cooperation has brought, title, which is recognised as the pinnacle The expanded codeshare agreement providing passengers with unrivalled of excellence in the airline industry, five will be rolled out in phases and once service and seamless connections. The times. fully implemented will allow Sri expansion of codeshare cooperation Qatar Airways currently operates a Lankan Airlines’ passengers to book between Qatar Airways and Sri Lankan modern fleet of more than 250 aircraft travel to 33 additional Qatar Airways Airlines is a natural next step in the via its hub, Hamad International Airport destinations* in Europe, America, strengthening of our close partnership.” (HIA), to more than 160 destinations and Africa. Combined with the two Sri Lankan Airlines Chief worldwide. The world’s fastest- airlines’ existing codeshare agreement, Executive Officer, Mr. Vipula growing airline has added a number this brings the total Qatar Airways Gunatilleka, said: “We are delighted of exciting new destinations to its destinations offered under Sri Lankan to further strengthen the bonds of our growing network this year, including Airlines’ flight numbers to 53. long-time partnership with our fellow Rabat, Morocco; Izmir, Turkey; Malta; Phase one has opened for sale today oneworld member Qatar Airways, and Davao, Philippines; Lisbon, Portugal; for travel starting on 23 December with feel certain that the valued passengers Mogadishu, Somalia; and Langkawi, Sri Lankan Airline passengers able to of both our airlines will reap the Malaysia. The airline will add Gaborone, book travel to eight additional Qatar benefits of this close co-operation.” Botswana, in 2019 to its extensive Airways’ destinations – Athens, Greece; Qatar Airways began flying to route network along with Luanda, Belgrade, Serbia; Brussels, Belgium; Colombo, Sri Lanka in 1994. Today, Angola; and Osaka, Japan, in 2020. Dublin, Ireland; Helsinki, Finland; it is one of the airline’s most popular Sri Lankan Airlines serves 109 Munich, Germany; Prague, Czech routes, served by a four-times daily destinations in 48 countries from its Republic and Thessaloniki, Greece. service. In 2016, Qatar Airways and Sri hub, Bandaranaike International Airport Qatar Airways’ passengers will Lankan Airlines announced a codeshare in Colombo (CMB). As oneworld alliance benefit from access to exciting new agreement to provide greater partners, customers of both airlines are destinations in the Maldives thanks to connectivity and new destinations to ensured recognition of their frequent- the expanded codeshare agreement. their passengers. flyer status and benefits including They will now be able to book travel on A multiple award-winning airline, access to lounges worldwide, through Sri Lankan Airlines’ flights to the island Qatar Airways was named ‘World’s check-in, extra baggage allowance, of Gan in Addu Atoll, the southernmost Best Airline’ by the 2019 World Airline plus accrual and redemption of miles, point of the Maldives. The new Awards, managed by the international priority check-in and boarding across destination complements the existing air transport rating organisation Skytrax. the carriers’ networks. Sri Lankan Airlines’ routes available to It was also named ‘Best Airline in the *Subject to regulatory approval.
travelspan / December 2019 www.travelspan.in 21 Airlines Emirates mirates, the world’s largest Sheikh Ahmed added: “Our Boeing international airline, today firms up fleet is key to our business model to Eannounced that it has signed a serve international demand for travel full purchase agreement for 30 Boeing to and through our Dubai hub, as we 787-9 aircraft, worth US$ 8.8 billion at US$8.8 continue to contribute to the UAE’s list prices, at the Dubai Airshow 2019. strategy to become a global destination Under its agreement with Boeing, for business and tourism by providing Emirates has exercised its right to billion high quality air connectivity.” substitute the B777x with B787s. Stanley Deal said: “We are excited This deal includes Boeing to finalise this important order from 787 Dreamliners, with deliveries order for one of the world’s leading airlines. Our commencing in May 2023 and agreement solidifies Emirates’ plan continuing for the next five years. For to operate the 787 Dreamliner and the B777X, Emirates will enter into the 777X, which make up the most discussions with Boeing over the next 30 Boeing efficient and most capable wide-body few weeks on the status of deliveries. combination in the industry. It is an This takes Emirates’ total order with honour to build on our successful Boeing to 126 Boeing 777X aircraft. 787s at partnership with Emirates and continue HH Sheikh Ahmed bin Saeed Al to sustain many jobs at Boeing and our Maktoum, Emirates Chairman and supplier partners.” Chief Executive, signed the agreement 2019 Dubai Emirates is a powerful engine for with Stanley Deal, President and American aerospace manufacturing Chief Executive Officer for Boeing jobs. Applying the US Department Commercial Airplanes. Including the Airshow of Commerce jobs multiplier (every US$ 16 billion Airbus A350 order on $1 billion in US aerospace exports Monday, this latest announcement supports 5,200 American jobs), this takes the total value of Emirates’ firm order will create and support over aircraft commitments at the 2019 45,000 additional jobs in US aerospace Dubai Airshow to US$ 24.8 billion. manufacturing – not only with Boeing, HH Sheikh Ahmed said: “I am Takes total value of but also with the thousands of other pleased to announce a firm order for Emirates’ firm aircraft suppliers in the value chain across the 30 Boeing Dreamliners. This is an orders announced at the US, many of which are medium and important investment and addition small-sized businesses. to our future fleet and network 2019 Dubai Airshow to Emirates’ partnership with Boeing requirements, providing us the agility, US$ 24.8 billion spans decades. Emirates is by far the flexibility and spread of seat segments largest Boeing 777 operator on the when it comes to overall capacity to planet with 155 777s in service today. serve a range of destinations as we Emirates currently operates an all develop and grow our global route flexibility in terms of capacity, range wide-body fleet of efficient and modern network. This also reflects Emirates’ and deployment to connect new aircraft, comprising the iconic Airbus continued efforts to provide the best city pairs and expand frequencies. A380 and the popular Boeing 777. quality air transport services to our We are also pleased to reaffirm our From its hub in Dubai, the airline serves customers. commitment to the Boeing 777x over 150 cities on six continents, The 787s will complement our programme and look forward to its offering award-winning inflight and on fleet mix by expanding our operational entry into service.” ground services.
22 travelspan / December 2019 www.travelspan.in Airlines Etihad and Boeing announce global partnership, centred on 787 Dreamliner and sustainable aviation
tihad Airways, the national airline aircraft to highlight their shared developed to support both its own 787 of the United Arab Emirates, has commitment to more sustainable Dreamliners, and those of a growing Ejoined forces with Boeing in an aviation, and to test new products, number of other operators, as well industry-leading strategic partnership procedures and initiatives designed to as engineer exchanges with a focus centred on the Boeing 787 Dreamliner, reduce fuel consumption. on further developing the skills and and focused on innovation, cost The partnership will be underpinned experience of UAE nationals. efficiency and minimising the impact of by commercial and technical Activities under discussion include aviation on the environment. agreements valued at approximately training for pilots, cabin crew and • Companies to share knowledge, AED 800 million ($US 215 million) maintenance technicians, secondment experience and resources encompassing a broad range of of pilots between Etihad, Boeing, and • Commercial, technical agreements services including a landing gear other operators, and development in of approximately AED800m/US$215 m overhaul program, high value airframe Abu Dhabi of Maintenance and Repair • Themed 787 to reinforce components, and maintenance Organisation capabilities for the type. Etihad-Boeing partnership and the planning optimisation tools. Mohammad Al Bulooki, Chief environment Mr Douglas said: “Innovation, Operating Officer of Etihad Airways, The Abu Dhabi-based airline, which productivity and sustainability are core said the Etihad-Boeing agreement received its first 787 in December values and objectives of Etihad Airways, demonstrated a level of collaboration 2014, now operates 36 Dreamliners – and of Abu Dhabi, and the Boeing 787 rarely seen in the airline industry, to deliver the largest number in the Middle East - is a key enabler of all three. Etihad value not only to these companies, but which comprise more than one third of and Boeing see great opportunities to also to other 787 Dreamliner operators its total fleet and will reach 50 per cent share our combined knowledge of this and the broader industry. by 2023. incredible aircraft, and to work with “These agreements complement our At the 2019 Dubai International other aviation stakeholders to explore wider partnership and support future Air Show, Tony Douglas, the Group opportunities for more innovation and collaboration between Etihad and Boeing Chief Executive of Etihad Aviation less environmental impact.” on supply chain management and both Group, and Stanley Deal, Executive Mr Deal said: “The 787 Dreamliner line and predictive maintenance, further Vice President of The Boeing and its revolutionary design have reinforcing the airline’s commitment to Company, and President and CEO enabled carriers such as Etihad Airways reliability,” he said. of Boeing Commercial Airplanes, to significantly reduce fuel use and ”They also strengthen Abu Dhabi’s signed a comprehensive agreement emissions. It is the perfect platform for credentials as a global innovation hub, a through which the companies will share advancing our industry’s commitment key pillar of the Emirate’s 2030 economic knowledge, experience and resources to to sustainable growth. We look forward and social vision. As a next step, Etihad continuously improve the Boeing 787 to continuing our collaboration with and Boeing will explore partnerships Dreamliner, and reduce aircraft carbon Etihad Airways and identifying more with universities in both Abu Dhabi emissions, a major challenge across ways to improve efficiency across and Seattle, home to Boeing’s largest many industries today. commercial aviation.” assembly facilities, to further increase Etihad and Boeing also jointly The companies commit to build capabilities which support development unveiled a special ‘Greenliner’ livery upon the significant technical of the aerospace sector in Abu Dhabi, for one of the airline’s 787 Dreamliner capabilities which Etihad has and elsewhere in the UAE.
travelspan / December 2019 www.travelspan.in 23 INTERVIEW Dubai World Trade Centre drives record AED 13.1bn in net economic value and 3.3% impact to city’s GDP in 2018
Gaura G Bahl, Group Editor, Travel Span in conversation with Steen Jakobsen - Vice President, Dubai Tourism
Events at DWTC generated activities at AED 23 billion, resulting in options for planners and delegates. total economic value of AED a high 57% locally retained impact – Meanwhile, over recent years new Q 23 billion with a high AED marking a 3% increase over 2017. venues such as Dubai Opera and the 13.1 billion retained within Dubai’s QE2 have opened up, providing unique GDP, representing an impressive Dubai’s business events options to host events in, as well as the leakage ratio of under 43% for a sector has grown custom built theatre that houses the La largely import-based economy Q exponentially over the Perle show. Coming up on the horizon, Dubai’s economy continues past decade, what have been the the Dubai Exhibition Centre, co-located to experience sustained key investments in major events within the Expo 2020 Dubai site, will A growth from the contribution infrastructure, including new provide 45,000 square metres of event of business tourism, thereby driving meetings space and upper mid-scale space that will remain as part of the the nation’s economic diversification and luxury hotel accommodation Expo legacy. agenda prioritised in the UAE that appeals to business visitors. Centennial 2071 strategy. As such, Dubai’s business events sector Why is India an important the Dubai World Trade Centre’s has benefitted from wider market for Dubai on buiness (DWTC) portfolio of businesses and A investments into tourism Q events and Business and the activities enabled by events infrastructure over recent years, Leisure segment? hosted, organised and delivered at from increased connectivity through India is Dubai’s number one the venue, generate high returns for Dubai International Airport to the source market for international ancillary industries across the MICE incremental growth in hotel room A overnight tourists, with more ecosystem, while continuing to serve inventory, as well as the ever-growing than 2 million visitors a year, and this as an economic catalyst for the country. suite of options when it coming to position has been reflected in the The company’s latest Economic Impact dining, entertainment, relaxation and business visitor segment. A strong Assessment report for 2018 saw a adrenaline. Among the latest hotel affinity for Dubai among Indian tourists, record AED 13.1 billion, equivalent to offerings to open in Dubai have been combined with the historic ties 3.3% of the emirate’s Gross Domestic the Mandarin Oriental, Waldorf Astoria between India and the UAE, has been Product (GDP), added in incremental Dubai International Financial Centre reinforced in recent years by extensive retained economic value by DWTC. and Radisson Blu Dubai Waterfront, marketing efforts, reaching out to The study estimated the total options that span from mid-scale both potential travelers and the trade corresponding gross output of these to luxury, adding to the diversity of audience.
24 travelspan / December 2019 www.travelspan.in INTERVIEW
From a meeting planner’s events, whether that is by taking their In 2018, approximately 12.2% perspective, proximity and extensive groups to visit the themed and national of the 15.92 million visitors flight connectivity means it is a logical pavilions or making use of meetings A to Dubai came for business, choice for clients looking for unique, facility there, including the 45,000 including for meetings and events. inspiring gatherings that have a strong square metre Dubai Exhibition Centre; pull to groups and potential delegates. as part of the legacy of Expo, DEC will Do you have any India-centric remain and become a core proposition plans to attract business What are some of the in the city’s business events offering, Q events and Business Leisure significant things Indian while the rest of the site – 80% of tourism for 2019 and 2020. Q Corporates and Business which will be repurposed post-Expo As our number one source Travelers, can expect to find in – will include a number of hotels and market, we will continue to put Dubai that makes it the ‘destination other facilities. A a strong focus on our marketing of interest’ in terms of business efforts across the board in India, to events? Dubai offers a global tourism attract visitation of all types. For When Indian business travellers platform, nay Luxury Travel business events in particular, we have come to Dubai, they can expect Q Platform - How has Dubai been engaging closely with meetings A a comfortable and streamlined enhanced its reputation as a global industry professionals in India through experience with excellent services at business events destination? in market activities and by bringing every touchpoint and all the factors Dubai continues to enhance its them across to experience Dubai. Our in place to help facilitate events that reputation as a global business permanent presence in the market meet and exceed expectations. And A events destination by bringing also means we are always on hand to while the key hygiene factors may major conferences, meetings and provide planners with the support they be in place, there are also a range of incentives to the city. An important need and assist them in ensuring they unique offerings and experiences which aspect of Dubai’s success has been can create the best events possible. repeatedly pull groups to Dubai. Among the willingness of stakeholders these are the opportunity to explore across the public and private sectors Dubai Department of Tourism the souks and museums around Dubai to collaborate to attract and host and Commerce Marketing Creek, to go up the world’s tallest these events, creating attractive Q (DTCM) set up a division building, Burj Khalifa, and of course opportunities for planners and fulfilling called Dubai Business Events experience Arabian hospitality under experiences for delegates. (DBE), with a clear aim of further the stars with a desert safari. Other Dubai is a popular destination developing and increasing Dubai’s options to create unique itineraries for corporate and Business Leisure share of the international business include watching La Perle, a one-of- travellers and benefits from a strong events and special events markets, a-kind live show performed in a state hotel offering across all segments. whilst maximizing the economic of the art aquatheatre, a flight on a Could you please advise the number of prospects of Dubai, kindly advise seaplane over Dubai’s skyline and rooms Dubai offers in this segment and what has been the contribution of manmade islands, racing at Dubai what new properties are slated for the Dubai World Trade Centre (DWTC) Autodrome to get the adrenaline going, following years. towards Dubai’s economy in the and of course shopping at the city’s In Dubai’s hotel sector, at the end last three years and what are your world class malls, including Dubai Mall of August 2019 there were 119,035 expectations for 2019 and with and Mall of the Emirates. rooms across 712 establishments, Expo 2020 coming in next year. with robust offerings across multiple Since being established in The most talked about Expo categories and hotel types, from five- 2003, Dubai Business Events 2020 is slated to boost star luxury resorts overlooking the A has played a crucial role in the Q UAE’s reputation as events sea to lifestyle hotels in the heart of growth of the city as a destination destination. Kindly elucidate. the business district. By 2022 there for meetings, conference, congresses Expo 2020 Dubai is set to are forecast to be 148,000 rooms, and incentives, attracting events demonstrate on a global stage supporting the expected growth in from around the world to complement A the city’s ability to host world visitation to the city over the coming the homegrown calendar of annual class events, with 25 million visits years. exhibitions and other events. A key part expected over the course of the of our role is to work with stakeholders six-month event. For the business Being a major contributor to across the public and private sectors events sector, Expo will be important the tourism industry, what in the city, to ensure we have an for a number of reasons: during the Q percentage of tourists do you aligned offering that allows groups course of the Expo, planners have the get in terms of business events and and businesses to maximise their opportunity to incorporate it into their Business leisure. opportunities in Dubai.
travelspan / December 2019 www.travelspan.in 25 My Value Travel (MVT), a B2B travel company, organised its first MVT Mega Awards From a mere 70 agents in 2009, today My Value Travel (MVT) has become a complete B2B brand increasing its strength to 7,000 partners in last 10 years without having a single sales and marketing team
26 travelspan / December 2019 www.travelspan.in y Value Travel (MVT), a B2B has now set as a benchmark in the travel company, recently industry. Next year, we intend do a Morganised its first MVT much larger event for our partners.” Mega Awards 2019 onboard Jalesh The group which pre-dominantly Cruises. The two-night sailing focused on Mauritius for around witnessed close to 200 participants 20 years has witnessed significant including 110 top performing travel success with 70 agents in 2009 to agents from 40 cities in India. The 7000 in 2019. The company has event also had a delegation of 14 further added Maldives and Bali hotels, two activity company, and to its portfolio which is still at a one theme park from Mauritius and nascent stage. seven hotels from Maldives. The group is now looking to Speaking about the expand its team across India to event, Deepak Agarwal, further add more agents. Also, Managing Director, MVT said, MVT is now looking to further “We were looking to do an out- add experiential destinations to of-box event worthwhile for our its portfolio. “Our online package stakeholders. We have travel booking system is one-of-its-kind. agents, hotels, and media here for We are not looking to be physically the first MVT Mega Awards. We present with offices in any city in decided to host a networking event India. We will hire people in all major and awards on Jalesh Cruise as it cities and will also look to add more would be an industry first event. On destinations. We are now looking the selection criteria of the awards at experiential destinations. Egypt, Agarwal said, “ We have selected Turkey, and South Africa will be our 110 top performing agent partners next three destinations. Our online from 40 cities in India. We have a system has the capability of doing total of 14 hotels from Mauritius 10 city customised package at one and seven from Maldives and 2 click. Our agents can book these activities and 1 theme park from through our dynamic website,” he Mauritius. Organizing this event informed.
travelspan / December 2019 www.travelspan.in 27 International
Bazaars of
28 travelspan / December 2019 www.travelspan.in International
hopping centres continue to populate every city around the world Sas great recreational areas. These centres are not just for shopping, they have been used as a place to socialise and spend time for centuries. Istanbul holds a very important place in the history of shopping. As one of the most important points throughout history, Istanbul is home to the oldest shopping centre of all history: the Grand Bazaar. The shops of Istanbul will be swept with a brand new breeze during the Istanbul Shopping Fest, which will be ringing the bells for a much different experience that blends modern and traditional aspects. Now let’s take a look at Istanbul’s authentic shopping areas. See what there is to explore! Lets discover the five bazaars of Istanbul and explore the many colorful and vibrant shops they have to offer. The grand bazaar is one of the oldest covered markets in the world. It was a meeting point over the years from traders and merchants alike. Browse the authentic, traditional goods, or drink some tea with the locals and hear the fascinating stories. Here you can find out more information on the historical bazaars of Istanbul.
travelspan / December 2019 www.travelspan.in 29 International
Grand Bazaar The Grand Bazaar, located in Beyazıt, is the oldest shopping center in the world, and has retained all its vitality and beauty over the centuries. Building of the Grand Bazaar was ordered by Sultan Mehmed the Conqueror in 1461, though much of its complex structure was built during the reign of Sultan Suleiman the Magnificent. Due to this great development in commerce, Istanbul’s economy acquired a new identity. The bazaar grew over time and is now made up of 60 streets, 3,600 stores and 14 “han” (a commercial building) and covers a whopping 110,868 square meters. The Grand Bazaar is undoubtedly a testament to the Ottoman’s expertise when it came to trade, and visitors today can browse its myriad goods and walk below its stained-glass windows. The shops are brimming with fabrics, valuable stones, antiques, carpets and much more. It really is like something out of a fairytale and has to be seen to be believed. The Grand Bazaar is one of the most visited places in the city, and a great place to pick out gifts for your loved ones. It should definitely be on top of your list of things to do in Istanbul. Spice Bazaar The Spice Bazaar is one of the oldest historical spots in Eninönü. The moment you step foot in the Spice Bazaar, you’re hit by a symphony of aromas. The building itself was constructed using proceeds from taxes levied on Egypt (Mısır is the Turkish word for Egypt), and it is part of the New Mosque complex. Istanbul finds itself on what was known as the Spice Road, and the Spice Bazaar played a significant role in turning the city into a commercial powerhouse. Though it was previously known as New Bazaar and Valide Bazaar, it was in the 18th century that the bazaar became known as Mısır Çarşısı, or “Egyptian Bazaar”, because the spices being imported from the East generally passed through Egypt on their route to Istanbul. There are six entrances to the bazaar, and all of its streets are connected to the
30 travelspan / December 2019 www.travelspan.in International
Arasta Bazaar Arasta Bazaar (Arasta Çarşısı) is one of the tidiest bazaars or “çarşı” in Istanbul, and it was where goods used by cavalrymen were sold during the Ottoman era. It’s for this reason that it’s also known as Sipahiler Çarşısı (“sipahiler” being the Turkish for cavalrymen).The bazaar, which was thought to have been part of the Byzantine Palace, suffered a blaze in 1912, causing significant damage, and it had to undergo a long period of restoration. During excavations carried out in the 1930s, mosaics belonging to the Byzantine Palace confirmed the notion that it was part of the palace complex. The bazaar underwent further restoration work in 1980, carried out by the General central Dua Square (Dua Meydanı), the Istanbul City Municipality in 1940. Directorate for Foundations, and it was where you’ll also find the impressive Treat yourself to a vivid experience of that work which gave it the appearance Ezan kiosk. Like many of Istanbul’s vibrant colors and beautiful aromas of you’ll see today. Shop in an atmosphere other iconic buildings, the Spice Bazaar natural medicines, seeds, herbs, and of authentic history at the bazaar’s 70 has suffered blazes over the centuries. roots. In the bazaar, you can also find a stores, for traditional rugs, carpets, İznik Its present appearance is largely the variety of dried fruits, local goods and tiles and a range of other goods from result of restoration work carried out by buy souvenirs for you loved ones. Turkish and Ottoman culture.
travelspan / December 2019 www.travelspan.in 31 International
32 travelspan / December 2019 www.travelspan.in International
Borsa Gold Grand Bazaar just a place to buy books, it’s a social as the largest public Turkish bath in A remnant of the Ottoman Empire from setting to discuss the ideas within. If Üsküdar for many years, the structure the 15th century, the Sahaflar Bazaar you want to breathe in the atmosphere was shut down in 1917, leading to the is a gathering place for all book- of literature and make some new deterioration of the marble structure. The lovers. The second-hand book market discoveries, be sure to spend a little last owner of the building, Gümülcineli of Sahaflar Bazaar is the oldest book time in Sahaflar Bazaar. Mehmet Bozkurt, had the sections of market in the city and sits just behind the structure which had deteriorated the Beyazid Mosque. Second-hand Architect Sinan Bazaar in time restored and transformed the books used to be sold in the Grand The complex was built as a Turkish bath market place to what it is today. Famous Bazaar, but over time the market slowly in the name of Nurbanu Sultan, the for being the last Turkish bath built by moved over to its current location. The mother of Sultan Murat III. during 1574- the world-renowned Architect Sinan, earthquake of 1894 and subsequent 1583 by the famous Turkish architect the Architect Sinan Bazaar is one of fire accelerated this move and the Sinan. It was named after Architect Sinan the historical places you must see while entire market was relocated in front after its restoration in 1966. Serving visiting Üsküdar. of the Sedefçiler Kapısı gate, where it still operates today. The profession of second-hand bookselling, or “sahaf” in Turkish, began with Orhan Bey in Bursa in front of major mosques. The profession grew and came to be the traditional craft of a man named Basralı Abdullah Yetimi Efendi. Booksellers were an important part of Istanbul’s intellectual scene during the period of the Ottoman Empire, and later became a critical part of the educational system. Sahaflar Bazaar is more than
travelspan / December 2019 www.travelspan.in 33 International
enticing Indian tourists Brand USA through music • The USA has many attractions for tourists and locals alike, but perhaps one of the lesser-known ones is music which has been a part of the American tradition since its beginnings. • Brand USA Launches Giant Screen Film “America’s Musical Journey” on GoUSA TV • International audiences can stream the film and new companion series, “America’s Treasures: Musical Cities” subscription-free, ahead of the holiday season
rand USA, the destination • New Orleans: Viewers will or via the iOS store and Google Play on marketing organization for the uncover the tales behind the city that smartphone devices. BUnited States, recently announced created jazz. From a vibrant live-music “These films help us in our mission the global streaming launch of scene to the spicy, melting pot of to increase international travel to the “America’s Musical Journey,” presented French, African, and American culture United States,” said Jason Pacheco, in partnership with Expedia Group and history, “The Big Easy” will dazzle Global Trade Development and Air Canada, on Brand USA’s travel taste buds and ear drums. Consultant, Brand USA . “They entertainment network, GoUSA TV. The • Miami: In a city deeply tied to drive interest and travel to the United film, which first premiered in IMAX® and Latin-Caribbean heritage, Miami’s States; enhance our relationships giant screen theaters in 2018, stars culture unfolds across traditional Latin with our stakeholders; and illustrate Grammy Award®-nominated singer and Afro Cuban musical influences, such that Brand USA is as a strong global songwriter Aloe Blacc. Throughout the as salsa and merengue, to the modern citizen and an organization fueling film, Blacc takes audiences on a cross- electronic sounds of today. Emily our nation’s economy. Brand USA country adventure exploring the musical Estefan, daughter of music icon, Gloria looks at the film as an opportunity to heritage of the United States and the Estefan, is also featured. “inspire” millennials to explore new cultural cities where American music • Chicago: A bustling metropolis destinations while in the country, and LUXURY AND LIFESTYLE TRAVEL MAGAZINE was born. To celebrate the streaming with cultural pioneers such as jazz at the same time “re-inspire” those SUBSCRIBE launch, Brand USA hosted the premiere pianist Ramsey Lewis and dancers who have been to the US in the past to
event in New Delhi on Nov. 19 and in Eddie “Pause Eddie” Martin Jr., and visit again, and relive the whole musical ì250 / $8 US Volume 19 | Issue 08 | September 2019 | A Profiles Media Network Publication Mumbai on Nov. 21. Donetta Jackson. Eddie introduces experience. “We want to connect the www.travelspan.in Also coming to GoUSA TV on Nov. viewers to a unique dance form called richness of American music with the 21 is “America’s Treasures: Musical “Chicago Footwork” which combines travel experiences of people visiting Cities.” The new, four-episode series African tribal influences, breakdancing, the US,” he said. He also believes that GET YOUR COPY OF TRAVEL SPAN was created and produced by award- and tap. the movie will help them in promoting DELIVERED FREE TO YOUR DOOR winning filmmakers MacGillivray “GoUSA TV offers us the ability destinations beyond the key gateway BEFORE IT HITS THE SHOPS + Israel Amazing Freeman Films, who also produced the to stream inspirational, USA-specific cities. is the Land FREE ACCESS TO THE IPAD + documentary. The series is an extension content to people around the world,” “We are super excited to reach of Adventure IPHONE EDITIONS! of “America’s Musical Journey” and said Christopher L. Thompson, out to the global audience through Graceful Subscription Visit Malaysia Khajuraho PRINT delves deeper into iconic music cities president and CEO of Brand USA. the universal language of music. campaign targets SUBSCRIBE AND RECEIVE such as Memphis, Tennessee; New “America’s Musical Journey” and The selection of Delhi to start the 30 million Enchanting Offers tourists by 2020 Kerala 6 MONTHS ISSUES AT Rs.1499/- Orleans, Louisiana; Miami, Florida; and “America’s Treasures: Musical Cities” global streaming of the film shows Here’s why you A Lip-smacking should spend Culinary Trip in Chicago, Illinois. provide a lens into how our music the importance that we bestow to Navratri a Houseboat DIGITAL • Memphis: Known as the home of is engrained in the fabric of cities India as an important source market,” in Gujarat SUBSCRIBE AND RECEIVE blues and the birthplace of rock ‘n’ roll, and towns across the country and said James Namude, Director – 6 MONTHS ISSUES AT Rs.999/- viewers will discover awe-inspiring local will motivate viewers to come and Global Sponsorships, Brand USA. street dancers and resident Barney Stoll experience these destinations for India is #10 source market for who has been sky diving and jumping themselves.” inbound arrivals to the United States out of airplanes dressed as Elvis GoUSA TV is available for streaming with 1.4 million visitors spending $15.8 HOW TO SUBSCRIBE alongside the skydiving Elvis team. on Roku, Amazon Fire, and Apple TV, billion (#6) in 2018. online: www.travelspan.in call: +91 124 411 1182
All Payments in favour of Profiles Media Network Pvt Ltd. Contact: Studio 9 Productions - 502, Jeevan Tara Apartments, Sector 43, GH 7, Gurugram - 122009, India 34 travelspan / December 2019 www.travelspan.in International Tourism Fiji Appointments Country Manager for India Market
ourism Fiji recently announced In welcoming Mr. Menon to the the appointment of its new position, Tourism Fiji Regional Manager TCountry Manager for India, Mr. Asia, Ms. Kathy Koyamaibole said that Sunil Menon. India is a strategic market for Fiji. Ms. In his previous role, Mr. Menon Koyamaibole said, “Visitor arrivals a competent handle in elevating championed strategic planning, sales, from this market has seen continuous destination Fiji’s presence in India. marketing and enhancements across growth over the last few years. We look His track record speaks for itself and Tourism Boards, DMC’s in Greece, forward to building on this success enables him to strengthen and grow Jordan, Vietnam, Kenya, Australia through new leadership in the market destination Fiji’s presence within India and New Zealand, Hotel chains like with the appointment of Sunil.” and travel trade circles,” she said. Cinnamon Hotels and Resorts – Sri “Mr. Menon initially started his Mr Menon began work in his new role Lanka and Maldives and Jumeirah career more than two decades ago from December 2nd 2019 and is based Group of Hotels. in the airline industry and possesses in Mumbai, India.’
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GET YOUR COPY OF TRAVEL SPAN DELIVERED FREE TO YOUR DOOR BEFORE IT HITS THE SHOPS + Israel Amazing is the Land FREE ACCESS TO THE IPAD + of Adventure IPHONE EDITIONS! Graceful Subscription Visit Malaysia Khajuraho PRINT campaign targets SUBSCRIBE AND RECEIVE 30 million Enchanting Offers tourists by 2020 Kerala 6 MONTHS ISSUES AT Rs.1499/- Here’s why you A Lip-smacking should spend Culinary Trip in Navratri a Houseboat DIGITAL in Gujarat SUBSCRIBE AND RECEIVE 6 MONTHS ISSUES AT Rs.999/-
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All Payments in favour of Profiles Media Network Pvt Ltd. Contact: Studio 9 Productions - 502, Jeevan Tara Apartments, Sector 43, GH 7, Gurugram - 122009, India travelspan / December 2019 www.travelspan.in 35 International Working Together to PATA Improve CBT in Thailand n November 26, 2019, the supplement their income and preserve harmonises the community, and uplifts Pacific Asia Travel Association their culture through CBT. These the quality of their lives. Meanwhile O(PATA) held its first community- communities face many barriers as visitors gain unique and authentic based tourism (CBT) working meeting the issues are complex, ranging from experiences, and the exchange of at the PATA Engagement Hub in citizenship, ownership, infrastructure, cultures. Our end goal is for CBT to Bangkok, Thailand. carrying capacity and marketability.” bring happiness to both communities The meeting brought together During the meeting, PATA Director of and visitors.” government, civil society and the Sustainability and Social Responsibility, Ms Ngo added, “To make CBT private sector to improve CBT product Graham Harper, led a panel discussion products sustainable, for-profit offerings and the marketability of exploring the challenges and various companies always need to be thinking tourism in remote and indigenous aspects of CBT. Panelists included about creating benefits for the communities, with the goal of providing Watcharee Churugsa, Director of Office of community, the tourists and company. authentic experiences and meaningful Community-Based Tourism, Designated That is why we are always talking encounters that are beneficial to all. Areas for Sustainable Tourism about ‘Win/Win/Win’, a win for the “Tourists visiting remote and Administration (DASTA), Charlotte community, a win for tourists, and a win indigenous communities in Thailand Louwman-Vogels, Founder & Director, for the company. This is how for-profit have often been criticised for abusing Fair Tourism, Chi Ngo, Educational companies can make CBT sustainable.” rather than empowering local Travel Executive, DISCOVA, and Jakrapol Some of the points from the panel communities. The overall result is that Baesuvan (Joe), Senior Director of discussion included DASTA’s mission less tourists are taking part in CBT Marketing & Strategy, Local Alike. and operations, how they go about activities fearing exploitation of the Ms Churugsa noted that, “DASTA certifying communities, and the local communities,” said PATA CEO CBT Models show that CBT makes local challenges they face in creating a Dr, Mario Hardy. “Nevertheless, there people proud of their identity, their sustainable CBT product in Thailand; are villages that would still like to culture and their natural resources; Local Alike’s business model as a social
36 travelspan / December 2019 www.travelspan.in International
enterprise and how they measure activities they do and where they are the most vulnerable communities in impacts in the communities they work regionally in order to market CBT; Thailand and have created policies with; DISCOVA’s process in balancing communities and local tour guides to encourage it. PATA believes that profit-making with community benefits, need training to successfully execute community-based tourism is an and their advice to other tour operators, CBT, The Thai government should effective way to share the benefits of and Fair Tourism’s mission in assisting promote CBT as an experience that tourism to underserved areas and that the Huay Pu Keng village in training, all tourist should have when visiting this can start by forging partnerships the challenges these communities face Thailand,Barriers such as lack of for change. Properly done CBT can in marketing their product offerings, infrastructure, access and marketability alleviate poverty, protect minority and how CBT tourism should be need to be addressed so that the whole cultures and local environments,” said empowering rather exploiting. value chain can be strengthened,Trust Mr Harper. “The CBT Workshop was an After the panel discussion, the and a mindset of working with initial step to build bridges amongst participants broke off into smaller communities as a partner rather than PATA members from government, civil groups to discuss the multi-stakeholder a supplier are necessary for CBT to be society and private sector. The goal actions that are needed to strengthen beneficial for all. “The Thai Government being, to provide authentic experiences CBT, which included: DMC’s need has recognised the potential of CBT and meaningful encounters that are to have a list of communities, what to support the livelihoods of some of beneficial to all.”
Macao emerges as a preferred short-haul destination for Indians
ndian travellers are constantly on seamlessly blends together to present there has been a tremendous increase the lookout for offbeat destinations an unforgettable experience. in travellers opting for short breaks Ito spend their breaks. In an effort Macao is rapidly becoming and destinations that offer visas on to cater to this demand, SOTC Travel, an extremely popular short-haul arrival have emerged most popular. recently announced holiday packages destination, especially because of From experience-seeking millennials to for travellers to explore the Vegas of their visa-on-arrival facility. The new- travellers who wish to spend time with China – Macao. age Indian Traveller has an evolved family and friends, Macao is an exciting Macao uniquely known for its set of preferences, and is focussed destination that offers immense extraordinary culture has a fusion of on creating magnificent memories possibilities of adventure, sightseeing, eastern and western lifestyles that with their loved ones. Through insights shopping and more. At SOTC Travel, we is reflected in every element of this gained from the SOTC India Holiday have curated attractive tour packages beautiful destination.Right from the Report 2019, to suit our traveller segments imbibing architecture and age-old monuments • 53% of Gen Z, 59% of Gen Y, vibrant festivities and sights that to its flavourful cuisine. For the 50% of Gen X and 32% of Senior Macao is known for. And with our On- Adventure-Seekers, Macao brings Citizen travellers prefer taking multiple The-Go feature, our travellers have the with it the world’s highest commercial short breaks in a year choice of picking unique experiences bungee jump, along with the Skycap • 59% of Gen Z, 50% of Gen Y, that they wish to witness, and include it cable car, which commences its journey 42% of Gen X and 27% of Senior in their itineraries while on holiday.” from the foothills of the Machicang Citizen travellers find Exploration and Arzan Khambatta, Head, Mountain. For the Family Memory Adventure as a priority while picking MGTO India said, “With excellent air Builders, the Panda Pavilion located holiday destinations connectivity, world-class luxury and in Coloane is a must-visit hotspot. • 82% of Gen Z, 76% of Gen Y, availability of Indian food, Macao is Travellers and their loved ones can 72% of Gen X and 56% of Senior a perfect short-haul destination for enjoy making remarkable memories Citizen travellers wish to sample both Indian travellers. It is also a visa free through the enthralling sight of playful Indian and Local cuisine while on holiday destination for Indians making it an and adorable giant pandas at the Seac Daniel D’souza, President and ideal getaway. We hope that partnering Pai Van Park. The anomalous cuisine of Country Head, Leisure, SOTC with SOTC will further encourage more Macao is a combination of Portuguese Travel said, “With the emerging travel Indian travellers to visit and experience and Cantonese flavours, that trend towards short travel breaks, the opulence of Macao”
travelspan / December 2019 www.travelspan.in 37 International
Tourism DriveSan Francisco aims to increase the length of travellers staying duration
an Francisco Travel Association pattern of the travellers because we President and CEO, San Francisco is planning to focus on want to be environmentally sustainable Travel Association. Sincreasing the length of the stay destination. Our strategy is to have Average length of the stay for an of Indian visitors in San Francisco. For fewer travellers staying for longer Indian visitor in California is about this, it aims to target the newer group duration. It is a sustainable form of 14 days. According to an estimate, of travellers. “We look at the spending tourism,” said Joe D’ Alessandro, on an average an Indian stays in San
38 travelspan / December 2019 www.travelspan.in International
Francisco for a week, he added. D’Alessandro said. “In the year ahead, China, South Korea, Brazil, India and In his presentation Joe D’ we are looking forward to continued Canada. Alessandro said, around 2.06 lakh growth in convention bookings.” Indians travelled the destination in International Visitor Spending 2018 the number which is likely to San Francisco International International visitors spent $4.9 billion reach 2.16 lakh travellers in 2019-- an Airport in 2018, up 2 percent from $4.8 billion increase of 5 per cent. In 2020, it is San Francisco International Airport in 2017. International markets with the anticipating that the number would go (SFO) also had a record breaking most growth in spending were China up to 2.30 lakh. year in 2018. SFO served a total of (up 4.8 percent), India (8.0 percent), “India is the seventh largest market 57.8 million passengers. Passenger France (9.7 percent), Brazil (8.5 for us in terms of total travellers. On enplanements increased by 3.1 percent percent) and Australia (4.8 percent) the other hand, in terms of spending, overall, with a 2.2 percent growth in According to D’Alessandro, it is the third largest market and in the the domestic sector and a 6 percent international tourism levels were coming two-three years it will become increase in the international sector. affected by a variety of factors: the second largest market after China,” • A stronger U.S. dollar, increasing he said. Hotel Occupancy the cost of visiting the United States Top markets for San Francisco are Average hotel occupancy was 82.2 • Negative perceptions of the China, UK, Germany while in terms of percent for 2018, down 1.4 percent, U.S. caused by uncertain travel- expenditure China is ranked number 1 while average daily rates were related policies and messaging of the followed by UK and India. $264.53, up by 6.2 percent. The administration San Francisco Travel is the loss in occupancy is attributed to the • International trade wars city’s official destination marketing closure of the Moscone Center during • Completion of the Moscone Center organisation which promotes the construction of the $551 expansion expansion destination for conventions, meetings, that was completed in January 2019. • Tightening credit events and leisure travel. Average hotel occupancy is projected For 2019, San Francisco Travel Looking at the total Tourism to rise 1.2 percent for 2019 to 83.2 is forecasting a total of 26.5 million prespective, San Francisco Travel is percent while average daily rates are visitors to the city, an increase of 2.5 reporting a total of 25.8 million visitors expected to average $276.66 for 2019, percent. Total spending by visitors to the city in 2018, up 1.2 percent over and increase of 4.6 percent. in 2019 is projected to reach $10.3 25.5 million in 2017. billion, up 3.4 percent, including Total spending by visitors was International Visitor Volume spending related to meetings and $10 billion, up 2.3 percent over $9.8 “Our focus on having a global footprint conventions. billion in 2017 (including spending on with representation in 13 international meetings and conventions). markets, integrated sales efforts and Far Reaching Economic Impact “This is the ninth consecutive year digital marketing programs in key According to the Visitor Study, visitor that San Fransisco has reported record- places like China makes San Francisco spending equated to $25.5 million breaking outcomes for San Francisco’s and the region stronger and able to daily or $1.06 million per hour. The tourism industry. The 25.8 million weather influences beyond our control,” average visitor spent $360.17 per day. visitors and $10 billion in spending D’Alessandro said. “Working closely Convention attendees spent an average created 82,538 jobs and supported with our regional partners is a big part of $567.25 per day. services for people throughout the city of this effort.” The number of jobs supported by and the entire Bay Area,” he said. International visitors again tourism in San Francisco rose 1 percent “San Francisco is an incredible city comprised 28 percent of overnight to 82,538 jobs in 2018. that continues to draw people from all visitors and 61 percent of all overnight There was an average of 70,829 over to visit and enjoy the City we all visitor spending in 2018. San Francisco visitors in San Francisco each day. know and love. These visitors explore welcomed 2.9 million international The tourism industry generated our neighborhoods, shop at our small visitors in 2018, very similar to the $771 million in taxes and fees for businesses, enjoy our restaurants, and number in 2017. the City of San Francisco in 2018, help support our local economy.” The top five markets for visitor volume an increase of 8.0 percent over the “While visitor growth last year was in 2018 were Mexico, China, the United previous year. Major contributors modest, we saw a larger increase in Kingdom, Canada and Germany. The to that figure include hotel tax (51 visitor spending. We are optimistic fastest growing international markets percent) and property tax (22 percent). for the rest of 2019 and currently were Brazil, France, India and Taiwan. On a per capita basis, visitors spent have more room nights on the books For 2019, international visitor $10,534 per San Francisco resident. than ever before, thanks to the volume is expected to grow by 3 Visitors generated $2,089 in taxes per recently expanded Moscone Center,” percent with growth expected from San Francisco household.
travelspan / December 2019 www.travelspan.in 39 Association
new team has taken over the 2019 – 2021. The post of Treasurer New Team reign at the Outbound Tour has been retained by Sidharth Khanna, A Operators Association of India Partner, Khanna Enterprises. (OTOAI) wherein Riaz Munshi, Managing The EC has seen women participation takes over Director, N. Chirag, has been elected growing strong. While it has retained as the President for the term 2019 – its previous two members – Ankush 2021. “I have been working with OTOAI Nijhawan, Managing Director of in one capacity or the other since Travel Boutique Online a Unit of Lap inception and irrespective of the post, travels and Adl Abdul Karim, Director, OTOAI I will continue to contribute to the Creative Tours &Travels India Pvt. success of the association and growth Ltd., Mumbai; Ms. Arshdeep Anand, of the outbound industry in India,” said CEO, HMA Spectrum and Ms. Monia as members the newly-elected President. Kapoor, Proprietor, Travel O Holidays Himanshu Patil, Managing Director, have increased the ratio of women get elected Kesari Tours Pvt. Ltd. will continue participation in the association. Gurdeep his stint as Vice-President of the Gujral, Director, Gujral Tours and Travels Association. Shravan Bhalla, Managing Pvt. Ltd.and Mahendra Vakharia, Unopposed Director, High Flyer who was earlier in Managing Director, Pathfinders Holidays the Executive Committee (EC) will now Pvt. Ltd. complete the EC count with serve as the General Secretary, TO OAI their participation. Sanjay Datta, followed by Vineet Gopal who has once Managing Director. of M/s. Airborne again entered the working committee Travels was the Election Officer of the as the Joint Secretary for the term OTOAI Elections 2019 –2021.
40 travelspan / December 2019 www.travelspan.in Association
Jyoti Mayal will lead TAAI Along With a Strong Team of Office Bearers for the term 2019-2021
In her previous role, she was take TAAI to next level in this testing the Secterary-General of TAAI time,” said Jyoti Mayal. for the term 2017-2019. Lokesh Bettaiah, Triway Travel, Bangalore has been elected as the new Secretary and Shreeram Patel, N EXPERIENCED industry veteran Unicorn Travels as the Treasurer while and one of the familiar faces of Jay Bhatia, Tulsidas Khimji Holidays Athe industry, Jyoti Mayal, has has been elected the Vice President of been elected as the President of Travel TAAI. Agents Association of India (TAAI) for The Managing Committee members the period 2019-2021 at the 68th got elected for the next two year term Annual General Meeting held at Hotel are: Anoop B Kanuga (Bathija Travels, Sahara Star, Mumbai. Mumbai), Rajan Sehgal (Airborne In her previous role, she was the Travels Delhi), P. Murugesan (Pioneer Secterary-General of TAAI for the term Aero Travels Chennai), Devesh Agarwal 2017-2019. Mayal was also the lead in the conduct of the last two annual (Victoria Travels Kolkata), Paras Lakhia of Northern Region of TAAI during conventions of the association. (Utopia Travel Services Ahmedabad), 2009-2013 and was elected to TAAI’s “I am humbled and honoured to have Sunil Notani (Air Amani Travels Bhopal) Managing Committee in 2013 and the strength of my members to support and R Venkatachalam (Naveen Air thereafter she was actively involved me to achieve my goals and vision to Travels Trichy).
OTOAI announces its 5th Convention from March 15 – 18 in Antalya, Turkey
he Outbound Tour Operators and suggest and work on ways and plans Association of India (OTOAI) is to help an agent / tour operator grow his Thappy to announce its 5th Annual business in these challenging times. A Convention in Antalya, Turkey this year. Travel Agent must realise that if he is able to sell it better to their clients in India,” The convention will be held from March to win the Trust of the customers, they said Riaz Munshi, President, OTOAI. 15 – 18 and will be accompanied by will never go elsewhere for their travel Active OTOAI Members can opt optional Pre and Post Convention Tours booking needs.” Alongwith Mr. Himanshu for the following options: (3 days each) to experience places in Patil, Mr. Vineet Gopal, Joint Secretary • 3 Nights of either Pre or Post an around Antalya, such as, Istanbul, OTOAI will be Co-Convention Chairman. Convention Tour + 3 Nights of Cappadocia, Pamukkale and Izmir. The The theme of the convention is yet OTOAI Convention is available for Rs. airline partner of the Convention is to be finalised along with topics for 54,990/- + applicable GST (Ex Mumbai Turkish Airlines, which offers convenient invigorating Business Sessions and list / Delhi) on twin sharing basis and connections between India and Turkey. of panellists who will discuss and debate Rs. 69,990/- (Ex Mumbai / Delhi) for Regarding the theme and the topics for on issues prevalent to the industry. “Our Single Supplement the Business Sessions, Himanshu Patil, aim at OTOAI is to bring the outbound • Early Bird Booking offers discount Vice President, OTOAI and Convention tour operators from various parts of the worth Rs. 5000/- on the package and Chairman 2020, said, “The travel and country together and showcase a new is applicable for bookings done till tourism industry is going through a destination to them each time. Antalya January 15, 2020. The discount is valid challenging phase.The theme and mood and the region around it has much to on both categories of the convention will focus on how to offer to the discerning traveller and once Other details will follow soon make consumers have more faith and our tour operators will experience the For more details please contact confidence in an outbound tour operator destination first hand, they will be able Meenu: +919999852890
travelspan / December 2019 www.travelspan.in 41 Hospitality and Food
retains Michelin star for thirteenth Quilon successive year
aj’s prestigious Indian restaurant, giving a different perspective on the authentic Indian cuisine that is the best Quilon, in the heart of the dishes. The culinary experience at the in the city. We’d like to thank all of our Ticonic Taj 51 Buckingham Gate restaurant, mostly designed for sharing, loyal and new customers at Quilon, who Suites and Residences, London has offers tailor-made tasting menu options have supported the restaurant’s journey been awarded a Michelin star for the along with a world-class wine list. over the years.” thirteenth successive year in the Digvijay Singh, General Manager, Multi award-winning Chef Sriram Michelin Guide for restaurants in 2020. St. James’ Court & Taj 51 Buckingham launched Quilon when it first opened Quilon prides itself on South-west Gate, Suites & Residences, London its doors in 1999, and has been coastal Indian cuisine and was first stated, “We feel immensely proud of leading the restaurant from strength awarded a Michelin star in 2008, Chef Sriram and the talented team to strength ever since. Using only the putting the restaurant firmly on the at Quilon for retaining a Michelin star freshest of ingredients, the team at international food-lovers map. It has for the 13th consecutive year. The Quilon has been delivering signature impressively held this prestigious experience the restaurant delivers dishes, from Black Cod and Coconut accolade ever since. Quilon’s menu to guests and visitors at the hotel is with Asparagus and Snow Peas to fuses traditional elements of home- absolutely unrivalled, and the team Mangalorean Chicken and Masala style cuisine with a contemporary twist, works tremendously hard to produce Dosa.
42 travelspan / December 2019 www.travelspan.in lifestyle Rasas of Indian Art on display at The Metropolitan Hotel & Spa
rt Spice gallery, in collaboration with Art Magnum is displaying art works by Indian Masters and Acontemporary artists in a group show, ‘Rasas of Indian Art’ at The Metropolitan Hotel & Spa in New Delhi. The works trace the journey of Indian artists both in the pre-and the post-independence era, providing an insight into how the Indian art scene has evolved The exhibition displays a wide-ranging, rare and unique collection of works by artists including S.H. Raza, M.F. Husain, Ram Kumar, F.N. Souza, T. Vaikuntam, K.G. Subramanyan, Ram Kinker Baij, Jamini Roy, Suhas Roy, Arup Das, Jatin Das, Jogen Choudhury, Manu Parekh, Paresh Maity, Neeraj Goswami, Hemen Mazumdar and Satish Gujral. Speaking about the exhibition, Babita Gupta, Director, Art Spice Gallery, said, “It was a pleasure to associate with Art Magnum and bring together artworks of the leading artists both from pre & post-independence era. This exhibition brings the great Indian masters and contemporary artists under one roof and showcases an enchanting collection of elucidating artworks.” Saurabh Singhvi, Director, Art Magnum added, «Both Art Magnum and Art Spice share the same vision and objectives and are committed to further the cause of Indian art and culture. The exhibition becomes a platform for both to unite and celebrate the vibrant facets of Indian art and present such a fabulous show.» event at the capital was attended by celebrated guests like Neelam Pratap Rudy, Artist Neeraj Gupta, Art Curator Alka Raghuvanshi, Artist Shridhar Iyer, Artist Manisha Gawade, Artist Ruchi Chaddha, Art lover and collector Rama Sodhani, Monisha Gupta, Founder Craft House, Mr.Vipul Gupta, Executive Director, The Metropolitan Hotel & Spa, Art Gallery owner, Saurabh Singhvi, Mr. Kavin Gupta, Director, The Metropolitan Hotel & Spa, amongst others. The show was inaugurated by Mr. Nitin Arora, the renowned Actor, Host and Managing Director, Katalyst Entertainment.
The show continues till January 3, 2020 Time – 10 am – 7 pm (All Days) Venue – Art Spice Gallery, The Metropolitan Hotel & Spa, New Delhi
travelspan / December 2019 www.travelspan.in 43 Hospitality and Food
44 travelspan / December 2019 www.travelspan.in Hospitality and Food
URICollection by CHilton debuts in SouthO East Asia, with the opening of SAii Lagoon Maldives
New property will form part of the first integrated resort in the Maldives • The playful island retreat invites fun-seeking friends, couples and families to unwind in style at CROSSROADS Maldives • The resort is Hilton’s third property in the Maldives, strengthening the global company’s presence in the popular destination
travelspan / December 2019 www.travelspan.in 45 Hospitality and Food
ilton has announced the opening “We are excited to welcome the facilities will also be available at The of SAii Lagoon Maldives, Curio world to SAii Lagoon Maldives. Guests Marina @ CROSSROADS, a 30-berth HCollection by Hilton, a free- will be able to experience the exquisite marina and vibrant lifestyle district. spirited tropical escape that offers sun, beauty of this destination, with The PADI-certified Watersports sea, style and sustainability, creating plenty of places to stay and play. The & Dive Center will provide regular a playful getaway for groups of fun- architecture is quirky, and the interiors excursions and private tours into the seeking friends, couples and families. are daring. And yet, the resort also has underwater world. The Marine Discovery Nestled within the idyllic Emboodhoo a wonderfully inspiring ambience. We Centre will teach guests about the Lagoon, SAii Lagoon Maldives forms want everyone to walk into the resort resort’s extensive conservation part of CROSSROADS Maldives, the and instantly feel a sense of excitement activities, including a Junior Coral country’s first and only integrated resort and exploration,” said Martin van der Curator program and clownfish release and game-changing retreat. Reijden, General Manager of SAii initiatives, and the Maldives Discovery The opening of SAii Lagoon Lagoon Maldives and Vice President of Centre will showcase the culture of Maldives also marks the debut of Curio Operations of CROSSROADS Maldives. this captivating country. Other facilities Collection by Hilton in South East Asia, “The Maldives is a dream destination include the Lèn Be Well Spa and Junior and the fifth Curio Collection by Hilton for global travelers and we are thrilled Beach Club and Camp. property in Asia Pacific. With a total of to pair its tropical charm with Curio The Marina @ CROSSROADS 198 rooms and villas, the resort will be Collection’s spirit of discovery,” will also house the CROSSROADS Hilton’s third property in the Maldives, said Mark Nogal, global head, Curio Event Hall, which can be accessed making the global hospitality company Collection by Hilton. “SAii Lagoon directly from SAii Lagoon Maldives the largest and longest-running Maldives is a breathtaking resort with via a footbridge. The first dedicated international hotel operator in the distinct character and direct access to conference center in the Maldives, this Maldives. Hilton opened the country’s the fantastic facilities at CROSSROADS state-of-the-art facility will provide first internationally branded resort in Maldives. Supported by Hilton’s 100 options for all types of business 1997, and today, it operates Conrad years of hospitality, guests of this functions, whether it be large-scale Maldives Rangali Island which features resort are guaranteed memorable corporate events or innovative team 151 villas, suites and THE MURAKA experiences in one of the most building breaks. Residence, as well as the 122-villa beautiful destinations in the world.” SAii Lagoon Maldives, Curio Waldorf Astoria Maldives Ithaafushi, Every room at SAii Lagoon Maldives Collection by Hilton is also part of which was recently unveiled in July is adorned with a bright, contemporarily Hilton Honors, the award-winning 2019. eclectic design that reflects the guest-loyalty program for Hilton’s 17 “For over 20 years, through the archipelago’s maritime heritage, world-class brands. Members who many firsts that Hilton has introduced complete with natural textures, book directly through the preferred in the Maldives, we have been sparking driftwood décor and marine-inspired Hilton channels have access to travelers’ imagination of waking up hues and views. Guests can choose instant benefits, including a flexible right above the Indian Ocean, or dining from a series of rooms and villas, payment slider that allows members and even sleeping beneath the crystal- including overwater pool villas. to choose nearly any combination blue sea. In addition to putting the The resort’s innovation is also of Hilton Honors Points and money Maldives on the global map, we have showcased at its restaurants and to book a stay, free standard Wi-Fi brought meaningful opportunities for bars. Miss Olive Oyl is a vibrant poolside and an exclusive member discount employment and we continue to make Mediterranean seafood grill and bar, that can’t be found anywhere else. positive contributions to the livelihood while Mr. Tomyam is an exciting Thai Members also enjoy popular digital and well-being of local communities fusion eatery with an open kitchen and tools available exclusively through the said Alan Watts, president, Asia Pacific, alfresco dining areas. bean/Co serves industry-leading Hilton Honors mobile Hilton. “With the launch of SAii Lagoon fresh coffee, premium tea and grab and app where Hilton Honors members Maldives, Curio Collection by Hilton, go snacks, including healthy wraps and can check-in, choose their room, and we are looking to further deepen ‘The signature ice cream sticks. Guests will access their room using a Digital Key. Hilton Effect’ in the Maldives and also have access to Café del Mar, the To celebrate the hotel’s opening, continue to set new benchmarks for world-famous beach club, which will Hilton Honors members will earn an hospitality through innovation.” bring Balearic beats, beach parties and additional 1,000 Points per night for Just 15 minutes by boat from Malé international DJs to the Maldives for bookings from now until February International Airport, SAii Lagoon the first time. 29, 2020 when booking directly with Maldives will be an outstanding option The resort’s ocean-view infinity pool Hilton. for island vacation-seekers on all and fitness center will allow guests to SAii Lagoon Maldives, Curio occasions – from exotic weekend breaks refresh and recharge in paradise. A wide Collection by Hilton is located at South to immersive extended vacations. range of water sports and recreational Male Atoll, Republic of Maldives.
46 travelspan / December 2019 www.travelspan.in Hospitality and Food
ilton has named Julie Nestor as vice president, marketing and e-commerce in Asia Pacific (APAC). HIn her role, Nestor will drive the marketing and e-commerce strategy for the region, enticing new customers to Hilton’s portfolio of award-winning brands and driving growth in direct bookings. Nestor was most recently at eBay as chief marketing officer for Australia where she was responsible for retaining eBay’s position as the top online marketplace in the country and launching eBay’s first paid membership program – eBay Plus. Prior to eBay, Nestor spent more than a decade at American Express where she was responsible for launching the first Apple Pay service in Australia, establishing loyalty programs with leading airline companies and upmarket retail brands, and Hilton developing tailor made experience programs for card appoints members. “Today’s consumers have rapidly evolving needs and Julie Nestor expectations that Hilton is uniquely positioned to fulfill. As we accelerate our growth across Asia Pacific, we’re expanding our guest base with breakthrough marketing,” as Vice President explained Kellyn Smith Kenny, chief marketing officer, Hilton. “Julie is a proven expert at building brands that customers love and I’m confident she will bring a fresh of Marketing and perspective that builds on our success and inspires guests to stay with Hilton’s nine brands.” e-commerce in “With a large portfolio of award-winning brands, Hilton is on a huge growth trajectory with so much potential in the region. I am proud to be part of a team that strives Asia Pacific to bring to life the outstanding experiences and spirit of the Hilton brand to our guests,” said Nestor. “As we look towards 2020, I will be focused on driving demand for our properties and working with the team to position Hilton as the hotel of choice, especially in our key destinations.” To bridge the gap between the hospitality company and their consumers, Hilton launched the Expect Better, Expect Hilton global campaign in September 2018. The campaign, targeted at directly addressing the frustrations consumers face when booking their hotel stay, was prompted off the back of a research conducted by Hilton. The research found that many consumers had been conditioned to expect less and approach travel planning with skepticism and the campaign aimed to highlight the benefits consumers will receive when booking direct with Hilton. Expect Better, Expect Hilton was aimed at showcasing the unique benefits that travellers can enjoy when they book directly through Hilton such as better rates, complimentary wifi, flexible cancellation as well as being able to select their own rooms. Following the success of the Expect Better, Expect Hilton global campaign, local iterations of the campaign were rolled out in Australia, China and Japan. Hilton worked with celebrity ambassadors such as Makiko Takizawa from Japan and Stephy Qi from China on local campaigns that spanned across print, outdoor advertisements and digital platforms.
travelspan / December 2019 www.travelspan.in 47 Hospitality and Food
Discover one of the oldest wine regions in the world in Azerbaijan
48 travelspan / December 2019 www.travelspan.in Hospitality and Food
Azerbaijan, an ith the foothills and valleys producing vintages that are likely to ancient cradle of the Caucasus country surprise and delight unsuspecting Wnaturally growing vinifera oenologists. Azerbaijan’s wine industry of viniculture. grapevines, the region has produced has been expanding rapidly over the Beautifully balanced some fine wines over its celebrated last decade with extensive investments wines are made with 6000-year wine history. in top quality technology, and a playful Azerbaijan, known as the Pearl of experimentation with internationally love from grapes the Caucasus, has been one of the renowned grape varieties and many grown on Caucasian bases of the world’s viticulture. The local alternatives. The result is an slopes, soaked capital Baku is buzzing with elegant original and ever improving range of bars and boasts an eclectic nightlife fine wines. in sunshine and worth recommending to family and Here is a deep dive into the history soothed by Caspian friends. The vineyards of the Caucasus of wine making, the best wineries in the breezes. foothills produce a bounty of grapes region, wine tours for tourists and what that soak up the rich sunshine, the future holds for Azerbaijani wines.
travelspan / December 2019 www.travelspan.in 49 Hospitality and Food
History of wine making in Azerbaijan wine making industry. The Germans quantity. Wineries essentially started all Long before the Caucasus region was became famous in Helenendorf (now over again helped by expert winemakers divided up into nation states, people Goygol) in the mid-late 1800s for from Italy, Moldova and elsewhere. The living there cultivated grapes and soon cultivating grapes and producing introduction of popular, internationally they hit on the sterling idea of crushing wine. Until then the local population recognised grape varieties has them to make wine. An ever-increasing had cultivated several varieties of also helped in crafting wines with body of archaeological and micro- grape but only to eat them. Thanks global export appeal while the use botanical research suggests that wine to the services of German settlers of Caucasian endemics allows for was made in considerable quantity - Christopher Vohrer and Christian experimentation with more regionally over 6000 years ago at sites along the Hummel, Azerbaijani wines gained specific niche products. Arpachay River, a valley in Nakhchivan’s worldwide popularity. Sharur region. Several sites suggest Christopher Vohrer, like all colonists, The Azerbaijani wine industry today an even older knowledge of wine by had seven dessiatins of land (a In May 2018, the State Programme the Shulaveri-Shomutepe Culture dessiatin was a land measurement on the Development of Winemaking in near Aghstafa, which is today known used in tsarist Russia. One dessiatin Azerbaijan in 2018-2025 was endorsed. as Western Azerbaijan. Evidently, equalled approximately 1.1 hectares) This aims to ensure the sustainable the South Caucasus region is one of and planted grapes for his family and development of winemaking in the the oldest centres of wine making made wine from some of the produce. country by increasing state support, anywhere in the world. As the story goes, in 1856 French silk introducing modern technologies In the former Soviet Union, manufacturers were buying silkworm and raising interest in the production Azerbaijan contributed towards seeds in Sheki and spent a few days in and export of wine. It is hoped that this a high share of the overall wine Ganja on their way back. They wanted will in turn raise employment levels and cognac production. Along with to taste some wine after eating local among the rural population. their quantitative growth, the quality of dishes, but it was impossible to find Azerbaijan has also begun opening wine products also steadily improved any from the local residents. In Ganja, wine houses abroad to promote the and their range expanded. In 1984, the French were advised to go to the nation’s brand which should give a 2.1 million tonnes of grapes were nearby colony of Helenendorf. They big boost to wine exports. The first harvested in the country while over came to Vohrer’s house, tasted the Azerbaijani trade house opened in 100 million decalitres of raw materials, wine and commented that it was similar Belarus in 2017. Others have since over 10 million decalitres of wine, to their wine in Burgundy before leaving opened in Ukraine and China and 1.4 million decalitres of cognac and with enough for the entire journey. more are scheduled to open in the 1.5 million decalitres of champagne This remark by the French gave Vohrer UAE, Poland, Kazakhstan and Russia were manufactured. By the end of the greater confidence in his work and from by the end of the year. In the first half collapse of the USSR, Azerbaijan had that moment on he dedicated himself of 2018 alone, exports were reported 181 wineries with a total capacity of to the very difficult and challenging, yet to have grown 80% following new 1.8 million tonnes working mainly for attractive and interesting business of deals to sell Azerbaijani wines in the Russian market. wine making. China. And since 2018, there is a Baku In Soviet times, there was a Two years later, in 1860, Vohrer Wine School for training advanced separate State Committee for founded Azerbaijan’s first major winery sommeliers. viticulture and winemaking in and from that year forth he began to While some families do make Azerbaijan. It included 256 private sell wine. In the beginning, he owned their own wines – notably in the sovkhozes (state-owned farms), eight 18 dessiatins of vineyards but two cultural unique village of Ivanovka independent wine processing plants years later he created the Vohrer – most of Azerbaijan’s production and 10 wine reprocessing plants. More Brothers company and set about comes from larger companies with than 300,000 people were employed expanding them. In the Soviet era, access to a wide variety of vineyards at the committee’s enterprises and Azerbaijan’s production increased allowing the conditions for a similarly revenues from vineyards made up 40 dramatically, although often favouring wide variety of grape types to be per cent of the Republic’s budget. sweet wines, reaching a peak in 1984. grown and in turn facilitating some The total share of agriculture in the Thereafter, however, Gorbachev’s imaginative blending. Azerbaijan’s Azerbaijani state budget was 60 anti-alcohol, led to the destruction of unique wine culture As well as the per cent. By comparison, the oil and a huge proportion with large areas of classics, Azerbaijan also has a fast- gas sector currently accounted for over vines uprooted. growing demand for other non-grape 90 per cent. After independence, a series of wines, most notably full-flavoured In the 19th-century, German government initiatives starting in pomegranate-based wines which are colonies played an exceptional role in 2002 led to wide scale replanting with a current favourite amongst Baku’s the development of the Azerbaijani a greater emphasis on quality over younger social circles. The best-known
50 travelspan / December 2019 www.travelspan.in Hospitality and Food
versions are made from Az-Granata (Agsu) and Tovuz-Baltiya (Tovuz), which can be also tasted during traditional Goychay pomegranate festival held every year in early November. Azerbaijan’s wineries make extensive use of well-known grape varieties including Merlot, Pinot Noir and Cabernet Sauvignon, Chardonnay, Viognier, and Pinot Blanc. But there are also several important Pan- Caucasian and local varietals. For now, many of those are little more than historical curiosities, though there is a new drive to revive some old strains.
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restaurant, grocery store and the small wine/liquor shops that are sprinkled throughout Baku. Perhaps, in the future, Azerbaijani wine may also be found on the shelves of other stores around the world. A few famous wineries Chabiant This is one of Azerbaijan’s most appealing destinations for wine tourists. The winery is half hidden amongst hilltop vineyards in a deeply rural corner of Ismayilli district. Also known as Chateau Monolitis, it is one of Azerbaijan’s most appealing destinations for wine tourists thanks to a quality guesthouse with open-air swimming pool as well as a splendid tasting room and impressive wine caves designed to look centuries old. They also organize a harvest festival (late August) and a Vino Nuovo celebration (late November) mimicking Beaujolais Nouveau festivities worldwide. Set at an altitude of around 750m, the naturally rain-fed soils of the terroir produce excellent quality grapes that benefit from sun- soaked days and mildly chilly nights. Over recent years the winemaking here has undergone a major rethink and now aims to “bring new life to local viticulture in Azerbaijan”. Most significantly, since 2016, the winery has undertaken a project to seek out and rescue rare or forgotten grape varieties to add to the oenological palate.
Savalan One of Azerbaijan’s most popular ranges of premium quality wine, Savalan winery was founded in 2007. The winery conjures up attractive Wine styles tend to be slightly sweet, and Tovuz. The future of Azerbaijan imagery of crystal-clear Caucasian including the reds, though there is a wines Currently the growth trend for mountain streams watering its trend towards producing dry wines to Azerbaijan wine appears to be positive sun-bathed vines which cover very pair better with food. within the country, though increasing considerable areas of rolling terraine Azerbaijan doesn’t have strictly at a modest pace. This progress is due south of the foothill city of Gabala. defined vinicultural regions like France’s to government support, improved wine Set at an elevation of some 400m AOC (appellation d’origine controlee) quality, and a slump in vodka sales. above sea level, these soak up plenty system, most major wine producers Also, according to Euromonitor, younger of daytime sunshine allowing for fall geographically along main routes and middle-aged people in the country the cultivation of numerous heat- that fan out from Baku. There are are consuming red wine. loving grape varieties including five major wine-growing regions: Wine from Azerbaijan and other red- fleshed Alicante Bouschet. The Shamakha, Ismaily, Gabala, Gandja, countries can be found in almost every company’s international winemaking
52 travelspan / December 2019 www.travelspan.in Hospitality and Food
team combine expertise from Italy Azerbaijani wines to Europe. location), Shirvan Wines is one of and Azerbaijan to create a range that Renamed Concordia, almost half Azerbaijan’s newest winemakers and includes nearly 20 different wines. of all grapes harvested in Azerbaijan the country’s first to be considered an Labels are boldly coloured such that were processed here in the 1920s. organic producer by EU certification. regular drinkers can spot their favourite During the Soviet era the wineries Their first 40 hectares of vineyard were variants in a flash. were nationalized, and in the 1940s only planted in 2014, with the first the region’s German population was harvest in 2017, so as yet, Fireland deported, but today the Goygol winery the 2018 bottling is all we have One of Azerbaijan’s foremost new- still traces its origins to the Vohrer to go on. But signs are promising. breed wineries. From the north shore of original. The company processes 13 Already the area under vine has grown the Absheron peninsular to the Russian varieties of grapes harvested from to some 310 hectares, the brand new border at the Samur River lies a narrow over 500 hectares of vineyards, and processing unit uses first top-quality strip of coastal plain from which rises is celebrated for its prize-winning French equipment made by Pera, and the ‘nose’ of the Greater Caucasus brandies as well as a wine selection at a museum, restaurant and guesthouse mountains. Historically the route of varying quality levels marketed as Xan, have been built to facilitate wine tours. traders and invaders, these lands were Goygol, Yelenendorf and Karabakh. For now, there are just three wine guarded by three fortified pinch-points variants on offer made from a curious with fortresses whose ruins still create Meysari mélange of French grape varieties, but impressive scenes for travellers. As a An organic wine producer by EU the range will expand and change once wine terroir, the land is a curiosity, with certification. Branded as Meysari (the newly planted vineyards of Caucasian a rich minerality, swirling khazri sea name of the company’s main base seedlings come to maturity. breezes and concentrated sunshine producing wines that can be explosively fiery and highly original. A short drive from Baku, Fireland Wine experiences and tours is one of Azerbaijan’s foremost new- This experience involves visiting breed wineries, welcoming to visitors Ultimate Culinary & Wine tour three cosy wine bars in Baku, and producing a growing range of Azerbaijan having local wines with snacks well-balanced wines, many grown in Taste the best national dishes from and discussing Azerbaijani and other vineyards that lie on the Absheron Azerbaijani cuisine and taste wines nation’s wine traditions. Peninsula between two salt lakes, close from the best wineries in the country in this 5-day package. This covers Cost: On reqeust to some intriguing mud volcanoes. As transport, accommodation, lunch and Duration: 1 day the winery has expanded, it has also dinner, wine tastings with snacks. Travel with a Glass of Wine sought to include a portfolio of cool- Visit 4 wineries located in air grapes for which it has additional Visit: • AZ-Granata for pomegranate different parts of Azerbaijan. vineyards in the Caucasian foothill wine Discover Azerbaijani traditions of regions of Oguz and Sheki. In all, some • Shato Monolit Winery for a viticulture and wine making intertwine 15 grape varieties are now cultivated on guided tour through the vineyards to with modern European technologies, 160 hectares of land producing several watch the process of wine production taste local wines and enjoy wine ranges: refined Yalli, premium Terra and storage in one of the largest wine mesmerizing nature surrounding the Caspea and Terra Caucasea plus the cellars in Azerbaijan vineyards. softer, easy-drinking Ilkin table wines. • Wine tour at Savalan Winery Visit: • Goygol Wine Factory - first • Fireland Vineyards Goygol winemaking factory in Azerbaijan • Chateau Monolit One of Azerbaijan’s most popular Tour includes: • Aspi Winery ranges of premium quality wine. • Guide services • AZ-Granata This is where it all started. Back in • Wine tasting Tour includes: 1860, when the town of Goygol was • Accommodation • Guide services a small village of German settlers • Full transportation • Wine tasting known as Helenendorf, a certain • Transfer from airport to hotel in • Accommodation Christopher Vohrer started a joint Baku + from the hotel to airport • Full transportation stock company to expand his vineyards Cost: On request • Transfer from airport to hotel in into a fully-fledged wine industry. Duration: 5 days Baku + from the hotel to airport Within a generation this had become Wine Crawl Baku Cost: On request Azerbaijan’s single biggest producer Duration: 5 days of wines as well as the first to export
travelspan / December 2019 www.travelspan.in 53 Hospitality and Food Thai Golf Pass is all set for Left-Right: Mr. Rishi Tomar, COO, SLW Golf Management, Mr Isra Stapanaseth, Season 3 Director, Tourism Authority of Thailand, New Delhi Office, Mr. Chitranjan Bakhshi, Business Head, Golf Holidays, and Mr. Anil Dev, Managing Director, SLW
hen it comes to hospitality Resorts and hotels have come on board as Airline partner and speaking on no country comes closer to as partners.,’ he added. the occasion Mr. Sunil Kumar, Head of Wperfection than Thailand “I would like to congratulate all the Sales said, ‘Thai Golf Pass is a great offering something for everyone of partners of Thai Golf Pass, Mr. Anil Dev initiative and Thai Airways being the diverse interest, every age and every and his team for the success of this national carrier it was natural that budget. From pristine sandy beaches Project which is in the 3rd edition now. we be a part of the initiative, we look to lush jungles, bustling busy cities to Amazing Thailand, Golf paradise with forward to a successful season 3’. traditional villages, Michelin star menus more than 250 International standard The inaugural season of the to roadside noodle stalls, historic golf courses, professional caddies, initiative saw the Website Launch, 2 Buddhist temples to 21st century sky warm hospitality, wellness, food and Promotional events in India and an scrapers, Thailand is truly amazing! entertainment, we look forward to event in Bangkok, 83 Loyalty Partners, Amazing Thailand also has Amazing Indian golfers to be part of this loyalty 2307 membership registrations. A total Golf facilities. Ideally located more program and experience services, offers of 522 Golfers travelled to Thailand than 200 golf courses throughout the for golfers” said Isra Stapanaseth, under Thai Golf Pass. country, by the sea, by the mountains, Director, Tourism Authority of Thailand, In THAI GOLF PASS, SEASON- by the lakes, inside the cities even New Delhi Office. 3,The activities started from October besides the airports. Top quality “Golf has long been the game of 2019 with a number of Golfers already courses, reasonable green fees, friendly corporate and business people who are experiencing Golf in Amazing Thailand! caddies. From the beach resorts also avid travellers. Thai Golf Passport The Season three will see a number of in the south such as Phuket to the creates a membership that shares roadshows, a Promotional events at the mountainous surroundings in the north common values and interests, and at Delhi Golf Club with 3 events in Thailand. or the bustling cities of Bangkok and the same time provides an engaging Increase Number of Loyalty Partners to Pattaya, there are golf courses to suit golfing and networking platform for all 200 and increase membership’s base to every preference. stake holders-members and sponsors cover 5000 Golfers. To promote the Amazing Golf alike. We are excited to partner with Experience, SLW, the leading Golf this innovative initiative which helps HIGHLIGHTS of the Program: Management company had launched us reach our customers directly,” said • Thai Golf Pass is the first ever the first ever loyalty program for a Mr. Shashank Chaudhary, Sales & loyalty program for any country country in 2017. ‘Thai Golf Passport Marketing Director, Callaway Golf India. • Unique initiative by Tourism was launched in India to offer Indian Commenting on the initiative, Mr. Authority of Thailand, New Delhi golfers a seamless golf experience Chitranjan Bakhshi, Business Head, • A seamless golf experience in Thailand. Indian golfers can be a Golf Holidays, said ‘Thailand is the exclusive to Thailand part of this Amazing reward programs most popular destination got golfers • Amazing rewards on redemption of whenever they tee off in Amazing from India. The Thai Golf Pass, which loyalty points Thailand’ said Mr. Anil Dev, Managing is supported by TAT, is a brilliant • User friendly online program Director, SLW. ’More than 150 quality scheme to reward the keen golfers to • Brings all the suppliers under one service providers like Thai Airways, experience this destination!. platform Callaway and a number of Golf Courses, Thai Golf Pass also has Thai Airways
54 travelspan / December 2019 www.travelspan.in Hospitality and Food
ew Delhi & Raebareli (Uttar Pradesh): Clarks Inn Group of NHotels, India’s fastest growing hotel company, announces its entry to the burgeoning town of Raebareli in Clarks Inn Uttar Pradesh with the opening of 32 key Om Clarks Inn. An upscale hotel, enters Raebareli, the property boasts of city-centre location in close proximity of Raebareli Railway Station and is located Uttar Pradesh, in the city’s commercial hub along the Civil Lines. with 32-key property The hotel opened door yesterday, September 30, with a grand ceremony, attended by city’s who’s who and corporates, announcing the launch of the property. As a Clarks Inn property, the hotel offers the latest in amenities and world class guest services along with spacious and well- appointed rooms. There are 30 Deluxe category rooms along with 2 Executive suites to cater to the demands of discerning guests. The property also boasts of well-planned event space for corporates and for social occasions, along with F&B outlet and more. Commenting on the latest addition, S N Srivastava, President & Co- founder, Clarks Inn Group of Hotels, said, “We are absolutely thrilled at the launch of Om Clarks Inn at Raebareli, our newest addition to the fast growing portfolio of properties in our chain. Raebareli is a growing town with a growing demand of travel and business opportunities. Besides, the town also is today more prosperous than what it used to be and is looking for quality hospitality experience, a void that we are keen to fill in this historical town. We are confident that this property will be the most sought-after hospitality address of Raebareli in no time.” Furthermore, he informed that Clarks Inn Group of Hotels has made giant strides as a hospitality chain and has emerged as one of the most admired and fastest growing hotel companies in the South Asia region. “Today, we have established our presence in 22 states of India and Nepal with a slew of other developments to unfold in various parts of the country as well as overseas.”
travelspan / December 2019 www.travelspan.in 55 Hospitality and Food Tourism Australia unveils campaign to drive visitations from India for ICC T20 World Cups 2020
Tourism Australia has launched a campaign to lure more Indian tourists to Australia next year for the Women’s and Men’s ICC T20 World Cup.
ith India having emerged as 100,000 international visitors, the The video campaign showcases the fastest growing inbound latest campaign is aimed at attracting the Australian way of life with its Wmarket for the nation Down a record number of visitors for the twin culture, food, nature, wildlife, coastal Under, Tourism Australia yesterday tournaments. experiences, iconic locations and the launched its dedicated campaign to Moreover, the focus is also to 8 venues that will play host to the two drive Indian visitors for the sports generate massive interest for the tournaments - Adelaide, Brisbane, spectacle – ICC World Cups 2020. Women’s tournament, and as part of Canberra, Geelong, Hobart, Melbourne, This time around Australia is playing this plan, Tourism Australia is working Perth and Sydney. The campaign host to the Women’s as well Men’s with Indian cricketer Mithali Raj. The features voiceovers from Indian cricket World Cup from February 21 to March final match of the Women’s World Cup commentator and Friend of Australia 8 and October 18 to November 15, will be held on March 8 at the iconic ambassador Harsha Bhogle; Indian respectively. Melbourne Cricket Ground and the singer, actress and anchor Shibani Following up on the momentum Tourism Board is looking to generate Dandekar; and Australian former created by the ICC Cricket World similar momentum and stadium cricketer Brett Lee. Cup 2015, which was co-hosted presence by the audience enjoyed by Australia’s Tourism Minister, Simon by Australia and saw approximately the Men’s final. Birmingham, said “Australia’s hosting of
56 travelspan / December 2019 www.travelspan.in Hospitality and Food
these two T20 World Cup tournaments has the potential to deliver huge Fairfield by Marriott Kolkata benefits for our tourism industry and overall economy. Brings in Abhishek Sachdev This campaign is all about encouraging Indian cricket lovers to book a ticket, pack their bags and head as their Hotel Manager Down Under to experience the highs of world-class T20 cricket. Given India With over 13 years of enriching hospitality experience across is our fastest growing tourism market multiple hotel companies & varied roles at ITC Limited, Starwood and currently worth $1.8 billion to Hotels & Resorts and Indian Hotels Company Limited, he is a Australian tourism, the T20 World Cup provides an exciting opportunity for recognized individual within the hospitality industry. Australia to well and truly cash-in.” According to Brent Anderson, Regional General Manager, South and South East Asia, Tourism Australia, “Australia and India have a strong bond through their shared love for cricket. While we have been witnessing impressive growth in terms of visitors and spend from India, the upcoming T20 World Cup provides us with a massive opportunity to take this to the next level. We look forward to welcoming our guests from India for an unforgettable cricket experience at our iconic stadiums and also giving them a flavour of our truly distinct way of life. As part of our plan to make this one of the largest sporting spectacles BHISHEK SACHDEV has of Showtime Events as the Head of in the world, a range of offerings and been appointed as the Hotel Marketing & Business Development by packages are being introduced for AManager of Fairfield by Marriott conceptualizing and executing special travellers from India in partnership with Kolkata. In his previous role, he was projects both in India and globally. the ICC, official ticketing agents and our Operations Manager at Taj Fisherman’s He made his return to hotels as key distribution partners.” Cove, Chennai. With over 13 years of a Front Office Manager at Taj Bekal ICC has appointed five official enriching hospitality experience across Resort & Spa in Kerala in 2013. Armed ticketing agents and two sub-agents, multiple hotel companies & varied with an extensive understanding and including Bharat Army, Gainwell Sports, roles at ITC Limited, Starwood Hotels knowledge of managerial experience in Fanatic Sports, Sports Konnect, Cutting & Resorts and Indian Hotels Company operations, guest relations, positioning Edge, PickYourTrail, and Medallin Sports Limited, he is a recognized individual and revenue optimisation, Sachdev to sell cricket packages in India. within the hospitality industry. will be responsible for not only the With five consecutive years of Sachdev started his career as a successful opening of the hotel but double-digit growth, the 2020 arrivals Management Trainee at ITC Hotels also delivering high levels of customer goal of 300,000 Indian visitors was and was associated with ITC Windsor, service. He will play an integral achieved in December 2017, three years Bangalore as a Duty Manager before role in the positioning of the hotel ahead of target date. moving on to the pre-opening team by performing diverse responsibilities Harsha Bhogle, Tony Huber - of ITC Gardenia, Bangalore as an Asst which include strategic initiatives Australian Consul General (Mumbai, Front Office Manager. From here on to boost market profile, align cost India), Shibani Dandekar, Brent he proceeded to pursue his Master’s heads, staff engagement and overall Anderson and Nishant Kashikar - degree in Hospitality Administration management of the hotel to secure its Country Manager (Gulf & India), Tourism from the renowned École hôtelière leadership position. Australia, and India Heads of the de Lausanne, Switzerland in 2011. An avid trekker, Abhishek also enjoys Australian State Tourism Organisations Consequently, he took charge of equestrianism, playing lawn tennis and were present at the campaign launch in international fund raising for Indian experimenting with traditional pasta Mumbai. Head Injury Foundation under the aegis recipes in his personal time.
travelspan / December 2019 www.travelspan.in 57 Hospitality and Food
Meet, Connect & Relax at Kolkata’s newest business hotel! Fairfield by Marriott Kolkata
arriott international has the Biswa Bangla gate in New Town, state-of-the-art meeting rooms and announced the opening of while neighboring the IT Hub of the a spacious ballroom for conferences M182-room Fairfield by Marriott city, Fairfield by Marriott Kolkata is and events, with dedicated support to Kolkata, making this the latest addition the newest business hotel in the ensure impeccable service and crafted to the more than 1,000 Fairfield by vicinity - a perfect destination with menu selections. Fitness enthusiasts Marriott hotels across the globe. an ambiance well designed to pamper can keep up with their routine at our The brand-new hotel is set to bring your needs by curating wholesome well-equipped gymnasium or take a dip the beauty of simplicity and warm experiences resulting in a restful stay. in our outdoor plunge pool to recharge hospitality to the urban city of Kolkata Relish signature global cuisines at after a hard day. by delivering seamless experiences at a Kava - the all-day dining restaurant “The opening of Fairfield by Marriott great price point. or delve into an array of premium Kolkata marks another milestone for Supremely located 20 minutes concoctions and sizzling bites at the growth of our mid-tier segment away from the Netaji Subhash Vertex, our liquid restaurant. The across India,” said Neeraj Govil, Senior Chandra International Airport, across hotel also offers skillfully designed Vice President, South-Asia, Marriott
58 travelspan / December 2019 www.travelspan.in Hospitality and Food
International. “We are confident the Fairfield brand will continue to further strengthen our offerings and extend our leading position in India with the reliability and consistency the brand is known for.” With over 6,000 sq. ft of event space, Fairfield by Marriott Kolkata also offers three intimate meeting rooms, each equipped with new age technology and flexible seating, making it an ideal venue to host business meets and small scale conferences. “We are excited to introduce the Fairfield brand to the eastern side of India with the opening of Fairfield by Marriott Kolkata,” said Abhishek Sachdev, Hotel Manager, Fairfield by Marriot Kolkata. “We look forward to providing a seamless and stress-free experience to our discerning guests in the ‘City of Joy’. We are certain that our rich legacy will be appreciated by the people of Kolkata, and that it will establish us as one of the most sought- after hotels in the city.”
travelspan / December 2019 www.travelspan.in 59 Hospitality and Food
The ManorNew Delhi A boutique hotel by Asaya House The Manor, New Delhi reopens after being restored, renewed and re-imagined for their 20th anniversary
his autumn, The Manor reopened energy group classes and after being restored, renewed private personal training. Tand re-imagined for its 20th House of Ayurveda, a wellness anniversary. Recreated by the original spa by Kairali Ayurvedic Group design team, Shirley Fujikawa and provides a holistic experience Vinay Kapoor, The Manor steps up to its well beyond massages and reputation for a blend of contemporary can include consultation, chic reinterpreted with local materials yoga, ayurvedic meals and and craftsmanship, including authentic follow up care for those terrazzo, natural textures, and fabrics seeking rejuvenation and paired with rich wood and stones. transformation. ISAAC Luxe, The Manor first opened to high Dr. Geetika Mittal Gupta’s acclaim being featured in new and hot aesthetic clinic, provides hotel lists of 2000 across multiple unique skin, hair, weight loss, leading travel publications, with notable and wellness solutions. mentions of its zen environment and contemporary take on Indian cuisine Akshay Chawla, General Manager comparisons to the “a la mode” hotels showcasing traditional flavours and at The Manor, speaking on the launch of London and New York. The gentle ingredients, while Noci offers a stylish said “Over the past decade, I have had and careful renovation has taken it to yet relaxed Italian cafe experience with the opportunity to work at some of a new level of sophistication, style, its small plates, salads, wood fired the finest luxury hotels in the country, and comfort for today’s discerning pizza and fresh brewed coffee. along with traveling and staying at traveler while retaining what made Set in nearly an acre of secluded countless hotels in major international The Manor special. Each of our twelve garden space, in one of the smartest destinations. While many regions in India rooms and suites has their own unique tree-lined residential quarters of have seen success with boutique hotels, style making them as individual as our New Delhi, The Manor has always travelers do not have such options in guests. aimed to take the stress out of travel. gateways like Delhi. Putting The Manor The enhanced public spaces Exceptional personalised service has back on this map after a yearlong and amenities include two culinary been the hallmark of The Manor and renovation is our objective, which with destinations, in-Q and Noci, an even more so now with our extended the quality of accommodation, food, and Ayurveda spa, state-of-the-art health wellness offerings. Recharge and services we offer; we shall graciously facilities. Under the leadership of maintain your routine at STUDIO60, fill this gap for visitors entering India Chef Aditya Kumar Jha, in-Q is a the fitness center features both high- through its capital.”
60 travelspan / December 2019 www.travelspan.in Hospitality and Food Hyatt Announces Plans for First Hotel in Iceland with Hyatt Centric Reykjavík
The fastest growing Hyatt lifestyle brand expands into the Nordics
yatt Hotels Corporation recently Reykjavík, located east of the city hotel to Iceland and the Nordics as a announced that a Hyatt affiliate center in an area seeing rapid growth. whole. Our experience in the Icelandic Hhas entered into a franchise The building will be a redevelopment market and Hyatt’s unique, personalized agreement with H176 Reykjavík ehf, a of what locals know as the former approach to development is the perfect fully owned subsidiary of Icelandic real headquarters of the Icelandic National combination to develop a distinct estate company Reitir fasteignafelag Broadcasting Service. A 40-minute offering in the city,” said Guðjón hf, to open the first Hyatt branded hotel drive from Iceland’s main international Auðunsson, CEO of Reitir fasteignafélag in Iceland. Expected to debut in 2022, airport and a 10-minute walk to the hf. “With travelers staying in Iceland the 169-room Hyatt Centric Reykjavík city center, Hyatt Centric Reykjavík for an average of five to eight nights all will bolster Hyatt’s lifestyle portfolio will serve as the perfect launch pad year round, Hyatt Centric Reykjavík will and the Hyatt Centric brand’s presence for guests wanting to explore the be the ideal base for guests wanting in Europe. breathtaking natural beauty of “The to enjoy a lifestyle hotel whilst taking Hyatt Centric Reykjavík will offer Land of Fire and Ice.” in the stunning scenery, whether on a modern accommodations, three food “Over the past year we have spent hike in summer or while viewing the and beverage outlets, including a pop- a great deal of time understanding the Northern Lights in winter.” up rooftop bar overlooking Iceland’s Nordic market and getting to know Hyatt Centric Reykjavík will dynamic capital city, and approximately the hotel developers and owners in join the growing Hyatt Centric 2100 square feet (200 square meters) Iceland. Hyatt Centric Reykjavík will portfolio in Europe with Hyatt of meeting facilities. With a high mark the first Hyatt hotel in Iceland, an Centric La Rosière, Hyatt Centric proportion of adventurous travelers important milestone for us,” said Peter Milan Centrale, Hyatt Centric exploring the Icelandic countryside, Norman, senior vice president of Murano Venice, Hyatt Centric Gran Hyatt Centric Reykjavík will boast development, Hyatt. “Hyatt Centric Via Madrid, Hyatt Centric Levent its own car park for guests to use. Reykjavík not only demonstrates our Istanbul and the newly opened Hyatt Staying true to the Hyatt Centric brand unprecedented growth in the upscale Centric The Liberties Dublin. experience, guests will have access to a lifestyle segment in Europe, but also For more information on the Hyatt passionate hotel team, ready to provide our commitment to expand Hyatt’s Centric brand and its range of properties local expertise and insider knowledge, brand footprint in a market currently worldwide, visit hyattcentric.com. ensuring they never miss a moment of dominated by independent, regional The term “Hyatt” is used in this adventure. players.” release for convenience to refer to Hyatt The hotel will be situated on “We are thrilled to be working Hotels Corporation and/or one or more Laugavegur, the main street of alongside Hyatt to bring the first Hyatt of its affiliates.
travelspan / December 2019 www.travelspan.in 61 International/ Dubai
Despite the UAE leading Indian visitors to GCC comparative growth, Saudi Arabia, Oman, Bahrain and Kuwait are all expected to witness an increase of to increase 81% by 2024, 10% respectively between 2018 and 2024. says new ATM report “Driving this growth is a new generation of leisure attractions in the GCC, relaxed visa regulations for Indian nationals, additional airline routes, increasing business opportunities, a renewed focus on Indian weddings and the MICE segment as well as the increasing popularity of adventure and eco-tourism in countries including the UAE and Oman,” said Curtis. Last year, Indian tourists accounted for approximately 26.1 million of total outbound trips made, with reports from the UNWTO estimating this figure will increase by 92% to reach more than 50 million by 2022. • GCC to welcome 9.8 million Indian visitors by 2024 Indian tourists are among the with CAGR growth of 10% world’s highest spenders while • UAE to experience highest proportionate increase in travelling abroad, with outbound travel and tourism expenditure to increase arrivals from India from US$21.4 billion in 2018 to US$39.3 billion by 2024. he number of Indian tourists “This projected growth is On average, Indian travellers spent travelling to the GCC is expected being supported by a number of approximately US$1,100 per trip Tto increase 81% from 5.4 million key stakeholders in the region, made to the GCC in 2018, according in 2018 to 9.8 million in 2024, growing from immigration initiatives and to the latest data from Euromonitor at a Compound Annual Growth Rate megaevents, to hotels, F&B venues, International, with business and (CAGR) of 10%, according to the latest resorts, theme parks and malls – all of experience-seeking tourists likely to data published ahead of Arabian Travel which appeal to Indian travellers. spend at least 15% more per trip. Market (ATM) 2020. “ATM is witnessing this growth Curtis added: “As GCC travel and As destinations throughout the firsthand, in 2019, 10% of the tourism companies and destinations Middle East prepare to showcase their total buyers at the show were from look to attract a larger share of the latest offering at ATM 2020, which India. In terms of potential, we are Indian market, ATM 2020 will introduce is being held at Dubai World Trade only scratching the surface as the the India Market Forum as part of Centre from Sunday 19 – Wednesday Indian middle class represents just the show’s new forum & networking 22 April 2020, Colliers International 3% or 40 million of the total Indian series. The session will outline what predicts more than 20% of India’s total population and average real wages destinations are doing to attract outbound market will travel to the GCC set to quadruple between 2013 and visitors from this key market while also by 2024 – with business, place of work 2030.” providing an informal networking event and leisure underpinning this demand. In 2018, the UAE welcomed 2.89 for buyers from India and exhibitors.” Danielle Curtis, Exhibition Director ME, million Indian tourists with this figure ATM, considered by industry Arabian Travel Market, said: “This influx of expected to reach 5.29 million by 2024, professionals as a barometer for Indian visitors to the GCC shows no sign increasing at a CAGR of 11%, according the Middle East and North Africa of abating, with every reason to believe to ATM’s official research partner, tourism sector, welcomed almost India will maintain its position as a top Colliers International. 40,000 people to its 2019 event with source market as the region prepares to Adding to this, India retained its top representation from 150 countries. welcome an estimated increase of 81% spot on Dubai’s list of source markets Looking ahead, ATM will adopt Events by 2024, providing a significant boost to for inbound tourism, with almost 1 for Tourism Growth as the official show the region’s tourism industry as we look million Indian tourists arriving in the theme for the 2020 edition of the ahead. emirate during the first half of 2019. show.
62 travelspan / December 2019 www.travelspan.in association
ADTOI North East Road Show and B2B ith very good connectivity support of Ministry of Tourism, Govt. meeting to Guwahati by Air, North of India and in collaboration with the WEast India is poised to take organisers of the Festival organised giant leap towards development. a North East Tourism Road Show at IGNCA ADTOI recently launched its North East and B2B Meeting on 9th November Chapter in Guwahati and response have 2019 from 2 pm to 6 pm at IGNCA a great been very good. Conference Hall, Janpath, New Delhi. As a part of this North East Tourism The Road show was attended by Festival, that was held from 8th Tourism Secretaries of North East India, success to 10th November ADTOI with the officials of Ministry of Tourism, GoI, major tour operators of North East India. The discussion agenda was on major tourism circuits of North East, networking and B2B discussion. 22 Exhibitors from North East participated in the B2B meeting and 120 Buyers participated in the Show. Large number of Press/ Media was present during the show and they all met the exhibitors to get more information about their tourism products for promotion. After the meeting, the tour operators were taken to the adjacent venue to witness spectacular culture of North East India, Mask culture, tribal dance, glimpses of Tawang, Sanghai festival etc.
travelspan / December 2019 www.travelspan.in 63 Lifestyle
HANGRI-LA hotels and resorts Experience an Enchanted are renowned for unparalleled Swedding expertise, with award winning culinary masters, as well as Wedding Experience at elegant and inspiring venues; perfecting the fantasy and transforming it into reality, Shangri-La Bosphorus, Istanbul Shangri-La is no exception. Anchored on the European shores of the Bosphorus strait in a historical building from the 1930’s; Shangri-La Bosphorus, Istanbul Bosphorus, Istanbul’s two magnificent ballrooms can accommodate Anchored on the European shores of the Bosphorus strait in celebrations for up to 650 guests. With a historical building from the 1930’s; Shangri-La Bosphorus, luxurious surroundings, a world-class Istanbul’s two magnificent ballrooms can accommodate team to simplify event planning, and the perfect setting to create timeless celebrations for up to 650 guests. moments, the hotel has walked over 500 couples down the aisle from once upon a time to happily ever after. The culinary expertise of Chef Moret is rivalled only by Shangri-La Bosphorus, Istanbul’s 15 master Pastry Chefs who creates craft a-one-of-a-kind dessert buffet straight out of a fairy-tale. The chefs work tirelessly for over 1000 hours to create over 100 dessert dishes, using 150kg of the finest gourmet chocolate. With a world of fabulous honeymoon possibilities, the newlyweds have over 100 Shangri-La hotels and resorts to choose from, including Shangri-La’s Villingili Resort & Spa, Maldives and Shangri-La’s Le Touessrok Resort & Spa, Mauritius.
64 travelspan / December 2019 www.travelspan.in On the Move
results that has contributed to the overall success of the hotel. He accomplished his performance objectives with his steel Rahul Maini grit and determination. This included driving revenue, accentuating digital has been appointed the marketing & creativity, and elevating hotel services. Rahul holds a Diploma in Hotel General Manager at the Management, Catering Technology and Nutrition from the National Council of Jaipur Marriott Hotel Hotel Management. His career with the Marriott brand began with the Marriott He is all set to provide leadership and strategic planning to all Executive Apartments and Renaissance (Mumbai), in March 2001. He moved departments of the hotel. Reliant and resilient, he will also be to various luxury Taj properties like spearheading highly effective, targeted strategies across sales, Taj Palace Hotel (Dubai), Taj Mahal revenue management and operations. Furthermore, ensures Hotel (New Delhi) and Taj Lake Palace (Udaipur). He was later appointed as excellence in guest satisfaction by maintaining the highest the Director of Operations at Courtyard standards of quality and service in support of Jaipur Marriott by Marriott in Ahmedabad in 2011. Hotel’s culture and ethics. Accomplished and inspirational, Rahul has also helped oversee and mentor pre-opening for hotels. With strong background in operations, Rahul’s leadership qualities led him to become the opening General Manager of Renaissance Lucknow Hotel in 2015. A consummate hotelier, Rahul’s took over the role as General Manager of Jaisalmer Marriott Resort & Spa in March 2016, armed with his comprehensive perspective on the intricacies of helming luxury hotels, he brought his own inimitable style and extensive market knowledge to successfully open Jaisalmer Marriott Resort & Spa and positioned the hotel as the most preferred luxury desert resort in India. Before moving to Jaipur, Rahul was the General Manager of Westin Kolkata Rajarhat. His remarkable ability to nurture and grow a business while evaluating opportunities, risks and also implement innovative new solutions has been his success throughout. He is all set to provide leadership and strategic planning to all departments of the hotel. Reliant and resilient, he will also be spearheading highly effective, targeted strategies N EXPERIENCED hospitality Having over 20 years of versatile across sales, revenue management professional with a passion for accomplishments in the hotel and food & and operations. Furthermore, ensures Aoperational excellence and guest beverage operations at some of the most excellence in guest satisfaction by engagement, Rahul Maini has been premier hotel properties in India and maintaining the highest standards of appointed as the General Manager of abroad, Rahul Maini is a results-oriented quality and service in support of Jaipur Jaipur Marriott Hotel. individual who has consistently delivered Marriott Hotel’s culture and ethics.
travelspan / December 2019 www.travelspan.in 65 CRUISE
Virgin Voyages reveals second ship and destinations Virgin Voyages has announced that their second ship will be called Valiant Lady and that she will sail seven-night Mediterranean cruises from Barcelona when she debuts in May 2021.
e are thrilled to unveil 2021 but bookings for Valiant Lady’s Virgin Voyages has also revealed the name of our second voyages open on December 19th, 2019 that the name of its second ship was “Wship – Valiant Lady – and Valiant Lady will embark on three inspired by the latin word ‘valere’ to deliver on our commitment to offer different itineraries from Barcelona, and from the French origin, ‘vaillant’, travellers a sea change in how they can all offering overnight and late night meaning bold, strong and courageous. experience cruising in this fantastic stops across some of the hottest Historically, the image of women only part of the world. Our Sailors will fall destinations in France, Italy and Spain. graced the bows of ships to bring in love with the places we go and the The three itenaries from Barcelona are: protection to a vessel, but Valiant Lady moments and memories they will be Barcelona, Ibiza, Palma de Mallorca, embodies the idea that women design, able to create on our gorgeous ship. Malaga and the British port of Gibraltar. captain, lead and champion change in After all, there is no better way to sail Sailors will have the flexibility to the maritime industry. the seven seas than doing it the Virgin make the most of their time in all of Valiant Lady will continue Virgin way,” said Tom McAlpin, CEO of Virgin these ports and take in all that the Voyages’ Scarlet Squad programme, Voyages. destinations have to offer. All sailings which is aimed at recruiting, Valiant Lady will dock just steps feature a Friday overnight stay in Ibiza – supporting and mentoring female from Las Ramblas at the World Trade perfect for a big night out. But Ibiza is shipboard talent and growing Center in Barcelona. This will put also one of the most beautiful Balearic opportunities to access leadership Sailors as close to the heart of the port islands so if a big night out isn’t your roles in onboard areas such as marine, city as possible, meaning they can walk scene, you can also enjoy a chilled technical and hotel management that to Barcelona’s dynamic and diverse beach day, bohemian markets, or a statistically show low numbers of neighbourhoods. She will set sail in May serene spa. female leadership.
66 travelspan / December 2019 www.travelspan.in continued on page 67