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Improved Profits through Higher Customer Service Levels and Operational Excellence

Selling is our first method of revenue generation in a business. But competitive pressure and economic 18 September 2019 Iconic Hotel dynamics can cause revenue generation to hit slow cycles. Our next lever of impact is on business profitability where the opportunity to 19 September 2019 look for more efficient means of operating WEIL Hotel through more accurate data to support better decision making, and ensuring optimum customer service levels can help immensely. Join 9 October 2019 the MONITOR ERP team for this one-day seminar JOHOR DoubleTree by Hilton Hotel where we will discuss how the MONITOR ERP system can help you improve your customer 10 October 2019 service levels and operate in a more efficient, New World Hotel cost reducing manner.

BLOCK 1: CUSTOMER SERVICE - ENSURE ON-TIME BLOCK 2: OPERATIONAL EXCELLENCE - DELIVERIES WITH FIRST CLASS PRODUCTION IMPROVING CASH FLOWS THROUGH BETTER PLANNING & SCHEDULING PRACTICES MATERIAL PURCHASING PROCEDURES AND WIP TRACKING In today’s ultracompetitive business environment, customers expect tier one Poor cash flow management can create service levels or they’ll leave to your competitor. disastrous situations for your business. Misjudgment Missing promised deliveries can be expensive in material ordering or a pile up of in-process and damaging to your all valuable brand inventory can unnecessarily lock up high levels reputation. Join us in this workshop to learn how capital and constrain cash flows. Join us in this some of the best manufacturing companies in workshop to learn how the MONITOR ERP System are using the MONITOR ERP System to can help you to ensure your inventories are ensure their on-time deliveries to their customers. optimised to ensure much needed cash flow allocation to other important areas of your business.

This event is organised by FMM and sponsored by Monitor ERP under the FMM Business Promotion Package. DISCLAIMER: FMM reviews requests by solution/technology providers for a platform to create awareness and market their products/services to FMM members. The FMM Business Promotion Package is offered when the solutions, technologies and products/services are deemed as useful and relevant in improving members’ operational efficiency. The FMM Business Promotion Package does not constitute as an endorsement by the FMM of the products, services and technology providers. MONITOR ERP ROADSHOW: Improved Profits through Higher Customer Service Levels and Operational Excellence SPEAKERS

PROGRAMME Todd Abraham, Business Development Director Monitor ERP System Southeast Asia 08:45 Registration and Welcome Coffee ... grew deeply interested with the subject of Operational Management in the context of the 09:15 Opening Remarks by FMM Manufacturing Industry after completing his Executive MBA with Finland’s prestigious Aalto University. Todd 09:30 Company Presentation of speaks on how todays’ manufacturing companies face ever Monitor ERP System increasing complexity as well as opportunities in the industry and how information technology coupled together with a scientific 09:45 Block 1: Customer Service approach to management can help improve profitability. Ensure on-time deliveries with first class Per Haggmark, Technical Sales Manager production planning and Monitor ERP System Southeast Asia ... have a degree in Master of Science in Mechanical 10:45 Coffee Break Engineering and has worked at MONITOR ERP System for more than 14 years. He has been responsible for 11:00 Block 2: Operational Excellence more than 50 implementations of MONITOR ERP at different manufacturing companies in different countries and Improving cash flows through better sectors. He has also consulted another 100 companies with material purchasing procedures and operations, supply chain and production planning issues.

Daniel Haggmark, Managing Director 12:00 Panel Discussion Monitor ERP System Southeast Asia … started his career at Monitor as a support analyst 12:30 Networking Lunch 2006 in Sweden HQ. An opportunity as project 13:30 End of Programme manager for a customer in brought him to Southeast Asia in 2009. After almost 10 years in South- east Asia, building up Monitors business in the region, he has gained vast experience of the market and what challenges the local manufacturers are facing. With his customer oriented focus, ENQUIRY / MORE INFO he is a great leader to reach and sustain Monitor’s most important KPI - satisfied customers.

PENENG PERAK JOHOR SELANGOR Evelyn Yeap Nicole Choe Nazri bin Hamdan Lily Hee [email protected] [email protected] [email protected] [email protected] Tel: 04-399 2057 Tel: 05-548 8660 Tel: 07-3577 613 Tel: 03-6286 7200 REGISTRATION FORM

To: FMM Secretariat Wisma FMM, No. 3 Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Attn: Lily Hee (E-mail: [email protected] | Fax: 03-62741266/7288)

Select preferred location: PENANG —18 SEPTEMBER 2019 JOHOR —9 OCTOBER 2019

PERAK —19 SEPTEMBER 2019 SELANGOR —10 OCTOBER 2019

Please register the following participant(s): Closing Date: 11 September 2019 1. Name: Submitted by: Designation: Name: Email: Designation: Mobile: Company: 2. Name: Tel No: Designation: Email: Email: Mobile: FMM Membership No:

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