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MBTA Systemwide Passenger Survey A report produced by the Central Transportation Planning Staff for the Massachusetts Bay Transportation Authority MBTA Systemwide Passenger Survey All Lines2008–09 Commuter Rail MBTA Systemwide Passenger Survey MBTA Systemwide Passenger Survey COMMUTER RAIL 2008–09 All Lines Prepared for MBTA Planning and Development Joseph M. Cosgrove, Director Project Manager Thomas J. Humphrey Project Principal Elizabeth M. Moore Primary Authors Thomas J. Humphrey Steven P. Andrews Data Analysts Thomas J. Humphrey Steven P. Andrews Mariya A. Maslova Mary McShane Graphics Ken Dumas Cover Design Kim Noonan The preparation of this document was supported by the Federal Transit Administration through MBTA contract #X94PS25. Central Transportation Planning Staff Directed by the Boston Region Metropolitan Planning Organization. The MPO is composed of state and regional agencies and authorities, and local governments. June 2010 ABSTRACT This commuter rail report belongs to a multivolume set of reports on the findings of a systemwide survey of Massachusetts Bay Transportation Authority riders that was conducted for the MBTA by the Central Transportation Planning Staff (CTPS) in 2008–09. This survey covers all of the modes operated by the MBTA: bus (including trackless trolley), bus rapid transit, heavy rail (the Blue, Red, and Orange Lines), light rail (the Green Line and the Mattapan High-Speed Line), commuter rail, and boat. 1 The most recent comparable systemwide passenger survey was conducted during 1993– 2000. The purpose of the systemwide survey was to gather data that are not easily obtained through any other means. The data are used to update the regional travel-demand model that is routinely used by the Boston Region Metropolitan Planning Organization (MPO); they are also available for use by other entities, public and private, as well as interested individuals. This report comprises 12 chapters and 2 appendices. In the chapters, data tables and summary text present information about commuter rail travel, including why trips are made, where riders are coming from and going to, and how riders get to and from the service. Information is also provided on the demographics of commuter rail riders, as well as their automobile ownership, how they pay their fares, and how they perceive the quality of MBTA commuter rail service. The second chapter of this report provides an overview of the results for the entire commuter rail system, while each subsequent chapter covers one or more types of data on a line-by-line basis. The same types of data are tabulated on a station-by-station basis in two companion volumes, one for stations on the North Side lines of the system and one for stations on the South Side lines. 1 Reports on bus rapid transit (the Silver Line) are included in the set, although their data are from surveys conducted by CTPS in 2005 and 2006. CTPS iii CONTENTS List of Exhibits vii 1 INTRODUCTION 1-1 1.1 The Systemwide Survey 1-1 1.2 Commuter Rail Survey Method 1-1 1.3 Organization of Data in This Report 1-2 2 RESULTS FOR THE COMMUTER RAIL SYSTEM AS A WHOLE 2-1 2.1 Trip Purpose, Reasons for Using the MBTA, and Alternative Means 2-1 2.2 Origin Locations and Activities 2-2 2.3 Access to the Commuter Rail System 2-3 2.4 Egress from the Commuter Rail System 2-4 2.5 Destination Locations and Activities 2-4 2.6 Origin-Destination Cross-tabulation 2-5 2.7 Socioeconomic Characteristics 2-5 2.8 Usage Rates and Fare Types 2-5 2.9 Vehicle Availability 2-6 2.10 Service Quality 2-6 2.11 Comments and Suggestions 2-6 3 TRIP PURPOSE, REASONS FOR USING THE MBTA, AND ALTERNATIVE MEANS 3-1 3.1 Trip Purpose 3-1 3.2 Reasons for Using the MBTA 3-2 3.3 Alternative Means of Transportation 3-3 4 ORIGIN LOCATIONS AND ACTIVITIES 4-1 4.1 Origin Locations 4-1 4.2 Origin Activities 4-4 CTPS v MBTA SYSTEMWIDE PASSENGER SURVEY: COMMUTER RAIL SYSTEM 5 ACCESS TO THE COMMUTER RAIL SYSTEM 5-1 5.1 Access Mode 5-1 5.2 Wait Time at Board Station 5-3 5.3 Trip Time for Access via Private Transportation 5-4 5.4 Transfers to the Commuter Rail System from Transit 5-5 6 EGRESS FROM THE COMMUTER RAIL SYSTEM 6-1 6.1 Egress Modes and Transfers from the Commuter Rail System 6-1 6.2 Trip Time for Egress via Private Transportation 6-12 7 DESTINATION LOCATIONS AND ACTIVITIES 7-1 7.1 Description of Tables 7-1 7.2 Overview of Results 7-2 8 ORIGIN-DESTINATION CROSS-TABULATION 8-1 8.1 Description of Table 8-1 8.2 Overview of Results 8-2 9 SOCIOECONOMIC CHARACTERISTICS 9-1 9.1 Age of Riders 9-1 9.2 Gender of Riders 9-2 9.3 Annual Household Income 9-3 9.4 Ethnicity of Riders 9-4 10 USAGE RATES AND FARE TYPES 10-1 10.1 Number of Days Used per Week 10-1 10.2 Weekend Usage 10-2 10.3 Fare Types and Pass Usage 10-3 11 VEHICLE AVAILABILITY 11-1 11.1 Licensed Drivers 11-1 11.2 Usable Vehicles per Household 11-2 11.3 Riders with a Household Vehicle Available for the Trip 11-3 11.4 Vehicles Owned per Capita 11-3 12 SERVICE QUALITY 12-1 12.1 Description of Table 12-2 12.2 Overview of Results 12-2 APPENDIX A: SURVEY DISTRIBUTION, RESPONSE, PROCESSING, AND EXPANSION APPENDIX B: SURVEY FORM vi CTPS EXHIBITS Figure 4-1 Neighborhood Boundaries 4-6 Table 5-1 Designations Used for Private and Other Non-MBTA Bus Services 5-6 6-1 Designations Used for Private and Other Non-MBTA Bus Services 6-2 6-2 Percentage of the Survey Respondents Alighting at Downtown Stations Along Each Line 6-4 7-1 Percentage of Survey Exits by Station or Set of Stations 7-3 9-1 Gender Split Between Lines 9-3 A-1 2008-2009 Survey Distribution and Response by Mode A-4 KEYWORDS systemwide survey commuter rail system MBTA CTPS vii Introduction 1.1 THE SYSTEMWIDE SURVEY This report belongs to a multivolume set of reports on the findings of a systemwide survey of Massachusetts Bay Transportation Authority riders that was conducted for the MBTA by the Central Transportation Planning Staff (CTPS) in 2008–09. This survey covers all of the modes operated by the MBTA: bus (including trackless trolley), heavy rail (the Blue, Red, and Orange Lines), light rail (the Green Line and the Mattapan High-Speed Line), commuter rail, and boat. Reports on bus rapid transit (the Silver Line) are included in the set; their data are from surveys conducted by CTPS in 2005 and 2006. Separate survey instruments were developed for each mode, but the same categories of information were gathered through each. The purpose of the systemwide survey was to gather data that are not easily obtained through any other means. Some of the data will be used to update the regional travel-demand model that is routinely used by the Boston Region Metropolitan Planning Organization (MPO) to estimate the future impact of projects on the transportation network. In addition, as with past surveys, the data obtained through this survey will be available for use by the MBTA, CTPS, the Massachusetts Department of Transportation, other transportation agencies, academic researchers, consultants, and private citizens. The most recent comparable systemwide passenger survey was conducted during 1993–2000. Most of the commuter rail system was surveyed in 1993, except for the Old Colony Lines (Middleborough/Lakeville, Kingston/ Plymouth, and Greenbush), which were surveyed in 1998. The heavy rail and light rail networks were last surveyed in 1994, and the bus and trackless trolley lines in 1995. Commuter boat and ferry services were surveyed in 2000. The results of this systemwide survey have become outdated. 1.2 COMMUTER RAIL SURVEY METHOD This volume presents the survey results for riders on the commuter rail system. The commuter rail survey form, a copy of which may be found in Appendix B, contained 24 questions (33 questions, including subquestions). The questions were designed to gather data regarding the specific trip each rider was making CTPS 1-1 MBTA SYSTEMWIDE PASSENGER SURVEY: COMMUTER RAIL SYSTEM when he or she received the survey form (such as trip origin, destination, and purpose), as well as demographic data (such as rider age, gender, income, and ethnicity) and subjective views of the rider regarding service quality. In addition, at the end of the survey form, space was provided in which the rider could write comments and suggestions of his or her own choosing. A different version of the commuter rail survey was distributed to Greenbush Line riders. Most of the questions were the same, but additional questions were included to gain additional information about the how the restoration of service on the Greenbush Line affected transportation decisions of the line’s riders. Results from these questions are not presented in this volume, but they are available upon request. Survey forms were offered to all riders using commuter rail trains scheduled to arrive at or depart from the Boston terminals between approximately 6:30 AM and 3:00 PM on a typical weekday in 2008 or 2009. Depending on service frequency, train length, the number of stations per route, and the anticipated ridership volume, surveys were distributed on-board trains on some routes and to passengers entering station platforms on other routes These distribution strategies were designed to provide approximately 85% of the weekday commuter rail riders with an opportunity to receive a survey form during what would be considered typical travel conditions.2 Completed survey forms could be returned to the survey distributors or Customer Service Agents in rapid transit stations, or could be mailed in postage-free.
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