YRT/Viva) Ridership Statistics for September 2012

Transportation and Community Planning Department

MEMORANDUM

TO: Transportation Services Committee

FROM: Kathleen Llewellyn-Thomas, Commissioner of Transportation and Community Planning

DATE: October 31, 2012

RE: September 2012 York Region Transit/Viva Ridership Statistics

This memorandum provides an overview of the monthly York Region Transit/Viva (YRT/Viva) ridership statistics for September 2012. YRT/Viva revenue ridership in September reached 2.01 million, representing an increase of approximately 2,070 revenue riders, or 0.1 per cent more, compared with September 2011. This is the highest September ridership since amalgamation in 2001.

On Sunday September 2, 2012, YRT/Viva implemented schedule adjustments throughout the system to reflect actual travel times, and improve service reliability. School specials and school deviations were also reinstated for the academic year.

Table 1 below shows the revenue ridership by contractor for September 2012 compared with September 2011.

Table 1 – Revenue Ridership in September 2012 vs September 2011 by Contractors Division September 2011 September 2012 Percentage Change (Revenue Ridership) (Revenue Ridership) (’12 vs ’11) Miller Transit 395,903 366,049 -7.5% TOK Transit 122,096 134,410 10.1% Veolia Southwest 549,305 586,241 6.7% TTC 238,793 266,610 11.6% GO Route 69 4,456 0 -100.0% York BRT (Viva) 698,324 657,639 -5.8% Revenue Ridership 2,008,877 2,010,949 0.1% Note: As of July 1, 2012, Community bus routes were reassigned As of September 2, 2012, GO Route 69 – Sutton was discontinued, Route 50 – Queensway assumed service between Newmarket and Pefferlaw

Employment The national unemployment rate rose 0.1 per cent to 7.4 per cent [1] in September 2012 compared to September 2011. At a local level, York Region is located within the Employment Insurance Economic Region of Toronto which recorded an unemployment rate of 8.5 per cent; an increase of 0.4 per cent from September 2011 [2].

Gas Prices Gas prices in September 2012 averaged $1.30 per litre [3], including Harmonized Sales Tax (HST). In September 2011, gas prices were lower at $1.25 per litre [4], including HST.

Figure 1 below illustrates historical gas prices between January 2009 and September 2012.

Figure 1 – Monthly Average Gas Prices 2009-2012

Monthly Average Gas Price (January 2009 - September 2012)

2009 2010 2011 2012 1.40

1.30

1.20

1.10

1.00 Cost ($/L) Cost 0.90

0.80

0.70

y h y ly r r ar c er u Ju gust be be r April Ma June u m o Mar A te ct January p O Feb e S November Decemb Month

Mobility Plus In September 2012, Mobility Plus carried approximately 2,300 additional passengers, an increase of 8.6 per cent over September 2011. This increase is primarily attributed to the warmer and dryer weather and an increase in mid day trips taken by our customers. During September 2012, Mobility Plus is operating approximately 120 additional trips per day.

In addition to the monthly ridership statistics, attached is the Quarterly Performance Report.

Kathleen Llewellyn-Thomas, P.Eng. Commissioner of Transportation Services

Notes: [1] October 5, 2012. Latest Release from the Labour Force Survey. Statistics Canada. Retrieved from http://www.statcan.gc.ca/subjects-sujets/labour- travail/lfs-epa/lfs-epa-eng.htm. Retrieved date: October 12, 2012.

[2] EI Economic Region of Toronto – Unemployment Rates for the EI Economic Regions . Human Resources and Skills Development Canada. Retrieved from http://srv129.services.gc.ca/rbin/eng/rates.aspx?id=2012#data. Retrieved date: October 12, 2012.

[3] Fuel Price Data. (2012). Ministry of Energy. Retrieved from http://www.energy.gov.on.ca/en/fuel-prices/fuel-price-data/?fuel=reg&yr=2012. Retrieved date October 12, 2012.

[4] Fuel Price Data. (2011). Ministry of Energy. Retrieved from http://www.energy.gov.on.ca/en/fuel-prices/fuel-price-data-historical/?fuel=rg&yr=2011. Retrieved date October 12, 2012.

e-docs #4452338

2012 Fare Increase ($3.50) Viva 2006 Fare Increase 2007 Fare Increase 2008 Fare Increase 2009 Fare Increase Orange / Green ($2.50) ($2.75) ($3.00) ($3.25) Oct 2005

Viva - Blue/Purple Zone Fares enforced 2 Hour Transfer Policy Sept 2005 Economic York University Service Downturn Implemented September 2010 2004 Fare Increase ($2.25) Viva Pink Jan 2006

Take Over GO Yonge/ Bayview Strike Aug 2003 - York BRT Viva Blue A - First Group York University Strike - Miller Transit Regular Implemented Nov 08—Jan 2009 Oct 2011 — Feb 2012 Service June 2010 Resumes

Viva Strike Sept 2008 - Oct 2008

Year End Population Population Growth from Previous Year Fuel Prices (cents) Unemployment (National Rate)

Note:  All population figures are year-end: Source: York Region Planning Department based on Statistics Canada and CMHC Housing Completion data  Quarterly fuel price source: Minister of Energy (http://www.mei.gov.on.ca/en/energy/oilandgas/?page=fuel-prices)  Unemployment Rates : (http://www.statscan.gc.ca/subjects-sujets/labour-travail/lfs-epa/lfs-epa-eng.htm)

YORK REGION TRANSIT / VIVA - MONTHLY RIDERSHIP SUMMARY Sep-12 19 weekdays, 5 Saturdays, 6 Sunday/Holidays SEPTEMBER 2012 Sep-11 21 weekdays, 4 Saturdays, 5 Sunday/Holidays rev. 12oct2012 2011 [3] TOTAL BOARDINGS (MONTH) TOTAL BOARDINGS (YEAR TO DATE) 2012 [3] YRT Avg Wkdy Avg Sat Avg Sn/Hol Percentage Percentage Avg Wkdy Avg Sat Avg Sn/Hol Route # Route Name Boardings Boardings Boardings 2011 2012 ('12 vs '11) 2011 2012 ('12 vs '11) Boardings Boardings Boardings Notes 1 [1] Highway 7 2,027 667 465 44,911 47,273 5.3% 352,340 400,474 13.7% 2,126 809 431 General corridor growth; Viva purple ridership migration to Route 1 due to temporary detour via High Tech Road 2 [1] Milliken 2,114 767 565 47,898 41,605 -13.1% 439,054 393,949 -10.3% 1,822 855 392 Ridership decline: strike impact 2A 14th Ave 922 0 0 17,635 16,597 -5.9% 155,348 127,580 -17.9% 870 0 0 Decreased employment travel 3 [1] Thornhill - York U. 1,918 463 352 41,208 41,238 0.1% 321,806 422,961 31.4% 1,983 438 173 Stable ridership 8 Kennedy Rd 1,550 518 529 35,518 35,412 -0.3% 293,064 300,126 2.4% 1,458 850 541 Stable ridership 9 [1] Ninth Line 193 0 0 3,708 5,623 51.6% 32,426 31,050 -4.2% 293 0 0 Route restructured July 1, 2012; Ridership migration from Route 15 15 Stouffville Local 116 0 0 2,246 0 n/a 17,475 13,840 -20.8% 0 0 0 Route discontinued July 1, 2012; Ridership migration to Route 9 18 Bur Oak 960 123 0 18,954 16,297 -14.0% 172,182 147,331 -14.4% 824 115 0 Decreased employment travel 40 Unionville Local 575 147 100 12,350 11,836 -4.2% 105,520 101,843 -3.5% 553 135 94 Stable ridership 41 Markham Local 332 81 85 7,294 6,317 -13.4% 71,161 56,004 -21.3% 290 84 58 Decreased employment travel 42 Berczy South Unionville 164 0 0 3,137 2,216 -29.4% 32,389 20,175 -37.7% 116 0 0 Decreased employment travel 45 Mingay 77 0 0 1,470 1,451 -1.3% 13,355 14,014 4.9% 76 0 0 Stable ridership 201 Markham GO Shuttle 95 0 0 1,819 538 -70.4% 18,154 9,239 -49.1% 28 0 0 Ridership decline: strike impact 202 Unionville GO Shuttle 130 0 0 2,485 621 -75.0% 27,854 12,417 -55.4% 32 0 0 Ridership decline: strike impact 203 Milliken GO Shuttle 77 0 0 1,484 589 -60.3% 14,129 7,209 -49.0% 30 0 0 Ridership decline: strike impact 300 [1] Business Express 280 0 0 5,440 8,341 53.3% 48,802 55,486 13.7% 436 0 0 Viva pink ridership migration to Route 300 due to vivaNext construction 301 [1] Markham Express 341 0 0 6,573 2,335 -64.5% 66,548 39,734 -40.3% 122 0 0 Route restructured July 1, 2012; Ridership migrate to New Route 304 302 [1] Unionville Express 196 0 0 3,786 3,480 -8.1% 35,550 31,851 -10.4% 182 0 0 Decreased employment travel [1]

Markham, Stouffville 303 Bur Oak Express 257 0 0 5,007 5,844 16.7% 51,601 49,832 -3.4% 306 0 0 Route restructured July 1, 2012; Ridership migrate to New Route 304; General growth 304 Mount Joy Express n/a 0 0 0 4,424 n/a 0 4,424 n/a 232 0 0 New route introduced on July 1, 2012; Ridership migrate from Route 301 & Route 303 522 Markham Community Bus 84 51 0 1,880 1,626 -13.5% 17,565 17,593 0.2% 70 57 0 Rider migration from conventional service to community bus service TTC Markham Total 12,408 2,817 2,096 264,803 253,663 -4.2% 2,286,323 2,257,132 -1.3% 11,849 3,343 1,689 TTC 17A [1] Birchmount 223 0 0 4,228 4,218 -0.2% 42,220 39,210 -7.1% 222 0 0 Stable ridership TTC 24D, 224B/C/D [1] Vic Park North (Woodbine) 847 98 57 16,949 22,387 32.1% 169,795 210,682 24.1% 1,129 107 66 General corridor growth TTC 68B [1] Warden North 918 377 223 20,656 23,453 13.5% 196,507 218,369 11.1% 1,031 450 269 General corridor growth TTC 102D [1] Markham Rd 898 312 184 19,717 24,971 26.7% 193,402 227,666 17.7% 1,094 489 290 General corridor growth TTC 129A [1] McCowan North 2,491 1,203 851 58,450 63,735 9.0% 570,192 599,736 5.2% 2,699 1,547 788 General corridor growth TTC (Markham) Total 5,376 1,990 1,315 119,999 138,763 15.6% 1,172,115 1,295,663 10.5% 6,174 2,593 1,413 Markham & TTC Total 17,784 4,807 3,411 384,802 392,426 2.0% 3,458,438 3,552,795 2.7% 18,023 5,936 3,102 4/4A [1] Major Mackenzie 3,808 1,893 1,409 91,416 101,445 11.0% 744,773 957,411 28.6% 4,364 2,063 1,177 General corridor growth 5 [1] Clark 1,441 457 0 30,019 35,492 18.2% 288,923 343,518 18.9% 1,725 493 0 Increased employment travel. 7 [1] Martin Grove 1,091 178 0 22,224 23,923 7.6% 158,959 178,866 12.5% 1,186 131 0 Service adjusted Sept 24th to provide service on Martin Grove Road 10 [1] York U. (Woodbridge) 483 52 81 10,102 8,964 -11.3% 72,594 77,348 6.5% 424 82 65 Route restructured July 1, 2012; ridership migration from Route 11 11 Woodbridge 70 0 0 1,369 0 -100.0% 13,914 8,948 -35.7% 0 0 0 Route discontinued July 1, 2012 12 Pine Valley 447 189 0 9,656 9,204 -4.7% 75,548 85,128 12.7% 426 180 0 Stable Ridership 13 Islington Ave 435 132 0 9,196 10,877 18.3% 72,330 94,041 30.0% 524 137 0 Ridership migration from Route 10 20 [1] Jane 2,982 2,031 1,514 77,814 73,358 -5.7% 624,539 721,876 15.6% 2,885 1,868 1,323 Decreased employment travel 22/22A [1] King City 780 76 0 15,347 20,769 35.3% 112,047 108,483 -3.2% 1,072 53 0 Restructured in September to provide additional service York University 23 [1] Thornhill Woods 841 0 0 16,223 15,745 -2.9% 170,413 169,588 -0.5% 820 0 0 Stable ridership 27 Highway 27 0 0 0 34 0 -100.0% 13,945 0 -100.0% 0 0 0 Route discontinued (Sept 2011); Route 28 service available 28 Zenway-Hwy.27 39 0 0 764 970 27.0% 7,012 11,427 63.0% 51 0 0 Ridership migration from Route 27; Increased in employment travel 77 [1] Hwy 7 - Centre St 4,222 1,688 1,115 96,632 96,004 -0.6% 808,037 1,025,207 26.9% 4,241 1,806 1,062 Stable ridership 99 [1] Yonge South 3,218 1,704 1,614 80,046 111,862 39.7% 785,279 976,805 24.4% 4,486 2,381 2,453 General corridor growth 360 [1] Maple Express 306 0 0 6,165 5,966 -3.2% 69,158 62,332 -9.9% 314 0 0 Stable ridership

Vaughan, King 760 Vaughan Mills/Wonderland 0 0 0 0 3,801 n/a 0 3,801 n/a 0 321 366 Seasonal service reinstated May 6, 2012 TTC Vaughan Total 20,163 8,400 5,733 467,007 518,380 11.0% 4,017,471 4,820,977 20.0% 22,518 9,194 6,080 TTC 35-D [1] Jane 1,218 300 0 24,642 29,550 19.9% 240,936 294,117 22.1% 1,480 286 0 Increased employment travel TTC 37-D [1] Islington 118 0 0 2,242 2,347 4.7% 21,405 23,576 10.1% 124 0 0 Stable ridership TTC 105/105-B [1] Dufferin North 1,807 617 471 40,235 42,710 6.2% 388,381 415,520 7.0% 1,848 829 577 Stable ridership TTC 107-C/D/B/F [1] Keele North 2,844 729 345 59,751 63,063 5.5% 581,215 622,024 7.0% 2,986 760 423 Stable ridership TTC 160 [1] Bathurst North 821 499 466 20,881 20,802 -0.4% 192,513 197,259 2.5% 745 700 526 Stable ridership TTC 165-D/F [1] Weston Road North 1,561 701 518 36,272 45,812 26.3% 351,354 440,504 25.4% 1,825 1,199 857 Increased employment travel TTC (Vaughan) Total 8,368 2,846 1,800 184,022 204,282 11.0% 1,775,803 1,992,999 12.2% 9,006 3,774 2,383 Vaughan & TTC Total 28,531 11,246 7,533 651,029 722,662 11.0% 5,793,274 6,813,976 17.6% 31,524 12,968 8,463 * Route crosses municipal boundaries.

G:\Transportation\T23 - YRT Ridership Reports\Ridership\2012\YRT 2012 Current Ridership Stats WORKING FILE with adj unclassd rev v3.xlsSept_Boardings_Adjusted oe:1.System-wide transferrate=RevenueBoardings/ Total Boardings= Notes:

By Route Class Viva Newmarket, East Gwill., Georgina Aurora Richmond Hill

"Total Boardings"donotincludePRESTOvalues. [3] A"0"ridershipvalueindicatesthatserviceis notoperatedbytherouteondaytypeshown. passengercounter(APC)equipment,and/orfordriversnotloggingonto InitAPCsystem. [2] Vivaridershipdataadjustmentisderivedon amonthlybasis,andcompensatesfortemporarymalfunctionsofon-boardautomatic [1] Routecrossesmunicipalboundaries. oran 98 blue 91/91A/91B/91E Total Boardin 88/88A/88E 85/85A/85B e.BadnsYRT/VIVASYSTEMTOTAL Rev. Boardings GORte69 ( incl. 98E&98/99 90/90B G:\Transportation\T23 -YRT Ridership Reports\Ridership\2012\YRT 2012Current Ridership StatsWORKING FILE withadj unclassdrev v3.xlsSept_Boardings_Adjusted

84A/84C 589/590 2/2 NewmarketCommunit 520/521 Route # ( 52 87 54 31 58/58A 57/57A 55/55B 33/33A e incl. blue'A' p g YRT p 223 243 242 241 240 220 222 ur reen ( 81 56 53 Woodspring-Clearmeadow 299 95 86 6,730 0 -100.0% 64,726 30,074 -53.5% 0 0 0 Route merged with Route 44 north of Davis Drive and with 57/57A southofDavisDriveasJuly1,2012; Routemergedwith Route44northofDavisDriveandwith57/57A 0 0 0 -53.5% 30,074 64,726 -100.0% 0 6,730 86 95 299 Woodspring-Clearmeadow 53 34 32 86 83 82 44 51 50 ink incl. Züm p le [1] [1] [1] [1] [1] TOTAL, b Base Routes [1] Communit [1] [1] g GO ShuttleRoutes [1] [1] [1] Seasonal Routes s Ex ) )

Local Routes [1]

[1] [1] ) p

ress Routes y Y y aka ot-ot ik86001,9 477-.%17251722-71 5 Ridershi 0 0 750 -27.1% 107,282 147,215 -9.8% 14,787 16,391 0 0 816 Markham North-SouthLink Vau Bathurst/Bathurst Ex RouteClass TVV YTMTTL17384,8 954252562503815 217162,2,0 .%12654,4 30,818 47,843 112,655 0.5% 22,228,008 22,107,126 1.5% 2,590,358 2,552,526 29,554 44,083 107,328 RT/VIVA SYSTEMTOTAL BusRoutes A Ba emre OSute2 0 9 5.%397213-47 000Ridershipdecline:strikeimpact 0 0 10 -44.7% 2,183 3,947 -52.6% 192 405 0 0 21 Newmarket GOShuttle ihaeG htl 2009429-09 ,8 ,2 5.%1 Ridershi 0 0 15 -50.7% 4,728 9,582 -70.9% 289 994 0 0 52 N RichvaleGOShuttle Holland Landin e ce OSute8 ,5 5 6.%1,1 ,6 5.%2 Ridershi 0 0 29 -58.9% 7,564 18,415 -64.3% 554 1,553 0 0 81 Bev AcresGOShuttle rr-mtG htl 60010669-88 233507-89 400Ridershi 0 0 34 -58.9% 5,077 12,343 -38.8% 659 1,076 0 0 56 urora-Nmkt GOShuttle esoeG htl 5 ,7 ,2 5.%3,7 759-44 400Ridershi 0 0 64 -44.4% 17,549 31,575 -58.7% 1,228 2,970 0 0 155 Redstone GOShuttle ( ilPn OSute1900264118-58 7831,2 5.%6 Ridershi 0 0 61 -51.4% 13,522 27,813 -55.8% 1,178 2,664 0 0 139 Mill PondGOShuttle ihodHl oa 16778651646974141-.%418604193812 1218485,372 8,428 21,241 1.2% 4,169,378 4,118,670 -1.1% 481,461 486,907 5,186 7,816 21,667 Richmond HillTotal alyeeSaia503 086705-50 6326,2 3.%3000Ridershipdecline:strike impact 0 0 370 -36.2% 61,421 96,322 -35.0% 7,055 10,846 0 36 560 Valleymede-Spadina 6hAeRtefr ,1 ,9 ,0 1,9 1,4 23 ,0,4 6,3 48 ,2 ,8 ,0 Stableridershi 1,607 2,682 4,822 -4.8% 960,335 1,008,748 -2.3% 115,440 118,198 1,705 2,691 4,910 16th Ave/Rutherford RH Communit incl. Viva Hi g Industrial Parkwa iaSBTTL3,6 7791,6 8,0 4,3 48 ,2,0 ,9,2 1.%3,7 80712,409 18,007 35,271 -11.3% 6,593,329 7,429,707 -4.8% 844,433 887,306 12,160 17,759 32,963 Viva SUB-TOTAL y Y emre oa ,7 ,1 ,6 1,2 2,3 .%117649391-57 ,7 ,3 1,472 2,334 5,377 -15.7% 933,961 1,107,644 5.5% 125,237 118,721 1,264 2,315 5,179 Newmarket Total ic novle264005,3 984-13 9,3 2,7 3.%20000Ridershi 0 0 2,010 -35.0% 324,572 499,235 -21.3% 39,854 50,638 0 0 2,604 Finch -Unionville Weldrick-Newkir a ot-ot ik3531951588,0 808-43 7,0 2,0 2.%278149105Ridershi 1,005 1,479 2,748 -22.5% 524,408 677,004 -24.3% 68,018 89,909 1,528 1,935 3,583 han North-SouthLink view South/Ex rso odn277 ,2 ,0 .%4,0 231-92 6 80RouterestructuredJul 0 48 265 -19.2% 32,391 40,109 7.8% 5,309 4,925 0 77 237 Bristol -London Lan Yon utnG u 3 1 85620-0.%4,6 066-87 Ridershi 0 0 0 -18.7% 40,606 49,969 -100.0% 0 5,662 98 118 236 Sutton GOBus TSBTTL7,6 6341,9 ,6,2 ,4,2 .%1,7,1 5646865 7342,3 18,409 29,836 77,384 6.5% 15,634,678 14,677,419 4.8% 1,745,925 1,665,220 17,394 26,324 74,365 RT SUB-TOTAL g Gorham-Ea Ba ewc oa 3 10462396-51 1893,8 1.%174 0 43 197 -15.3% 35,489 41,889 -15.1% 3,976 4,682 0 31 236 Keswick Local Aurora South uoaTtl1241002,6 41916 9,9 6,6 1.%129100 170 1,219 -17.5% 164,569 199,394 1.6% 24,139 23,761 0 140 1,204 Aurora Total A Yon Route Name hwa Keswick GO Leslie North Queenswa Oak Ridges Mulock Dr. Wellin Ins urora North Davis Dr. y g g Trench iwNrh36190798784-.%7,2 191-33 8 0 Stableridershi 0 106 380 -13.3% 61,921 71,429 -2.1% 7,814 7,978 0 129 376 view North Leslie tf oa ,1 3 0131,1 3.%16901294-35 1 20Ridershi 0 82 718 -23.5% 142,974 186,990 -30.1% 14,111 20,173 0 130 1,019 staff Local ordr1,9 0376914906580159 ,0,7 ,7,2 08 1291,0 ,4 Generalcorridor 8,144 12,200 21,219 -0.8% 4,177,021 4,209,876 5.9% 518,091 489,026 6,981 10,317 16,493 e Corridor g p y e North 7Crio ,6 ,0 ,5 4,4 0,8 1.%1863714007-30 ,4 ,2 ,6 Ridershi 3,260 4,328 8,544 -23.0% 1,460,047 1,896,377 -15.6% 203,683 241,342 3,651 5,507 9,467 7Corridor iration ) g ton g y g y Lcl3612065167342 8854,1 1.%36160Stableridershi 0 106 326 -16.5% 49,119 58,815 4.2% 6,793 6,521 0 122 306 Local Bs141012474280-95 4092,5 2.%178 3Ridermi 43 81 117 -26.0% 25,150 34,009 -39.5% 2,890 4,774 132 170 164 Bus e4017141,2 ,8 87 0,9 925-13 4 3 2 Ridershi 127 135 440 -21.3% 79,205 100,690 -8.7% 9,882 10,823 134 197 470 le p p es4101651159,7 70323 0,0 7,2 10 ,3 ,7 ,5 Generalcorridor 1,351 1,878 4,138 21.0% 973,428 804,208 2.3% 97,063 94,875 1,195 1,665 4,120 ress k y y es432184164122014581.%867292451.%471239175Ridershi 1,795 2,349 4,791 17.8% 962,415 816,752 12.1% 114,568 102,240 1,644 1,824 4,302 ress Bs5 42 ,2 ,6 80 3251,7 33 12 2Ridershi 12 24 71 33.3% 17,671 13,255 18.0% 1,560 1,322 22 14 58 Bus B A 0,2 4032,5 ,5,2 ,9,5 .%2,0,2 2218906 1,5 81431,184 48,164 112,655 0.6% 22,231,809 22,107,126 1.5% 2,590,358 2,552,526 29,554 44,083 107,328 oar vg Wkdy 5142308837372263-%2664024179-%1,7 ,4 517 1,942 14,072 -8% 2,441,729 2,656,480 -8% 282,673 307,307 838 2,350 15,124 9664,9 85221456221513 897781,0,7 %9,3 57930,246 45,739 96,431 2% 19,401,878 18,947,708 3% 2,261,571 2,194,516 28,562 41,498 89,696 ,1 7 1 1168,7 .%61456034-.%40010356Generalcorridorgrowth 576 1,073 4,060 -1.7% 660,324 671,455 6.6% 86,475 81,126 510 970 3,817 ,6 1 2 9962,5 1.%26712652-75 ,2 6 7 Ridershi 270 564 1,020 -17.5% 236,532 286,771 -19.7% 24,054 29,946 422 616 1,267 ,8 6913,9 3 7,5 4,5 1%15200 0 1,592 -10% 243,659 271,659 13% 30,390 26,971 0 0 1,380 ,2 7 2381,9 1.%20771753-65 7 80Ridershi 0 88 974 -16.5% 167,573 200,777 -14.9% 18,991 22,318 0 179 1,121 6 2 01,8 0002.%14561572-.%942617RouterestructuredJul 157 286 924 -6.6% 125,722 134,596 23.0% 20,040 16,287 80 221 767 0 3 5 ,7 ,7 2%6,2 044-%281255 162 258 -7% 60,414 64,829 -24% 6,076 7,976 154 235 306 2 576588-3 6,5 037-2 0 0 0 303 -52% 80,327 166,450 -63% 5,848 15,756 0 0 822 1 309941,0 42 4256,9 1.%562 Generalcorridorgrowth 0 27 586 -18.4% 68,790 84,275 14.2% 11,309 9,904 0 23 512 9 ,7 ,8 26 2872,8 1.%1800Stableridershi 0 0 188 -17.7% 26,985 32,807 -2.6% 3,583 3,677 0 0 193 4 9 2 0372,9 .%21461724-62 4 1 0 Increasedem 601 510 748 -16.2% 177,234 211,406 6.5% 21,699 20,377 422 695 747 1 3 6261,3 1.%17851138-20 9 7 Ridershi 0 171 690 -12.0% 121,358 137,875 -13.4% 14,033 16,206 0 132 814 2 90423403-.%4,4 402-18 0 40Stableridership 0 24 204 -41.8% 24,052 41,342 -6.8% 4,003 4,293 0 19 220 7 1 1651,1 43 5098,9 1.%53130Stableridershi 0 143 543 -12.3% 83,295 95,009 -4.3% 11,116 11,615 0 117 575 / / / 129na02,5 / 5 1 0 Newallda 305 512 858 n/a 21,259 0 n/a 21,259 0 n/a n/a n/a 7001612001.%1,6 8692.%1400Increased 0 0 104 23.8% 18,639 15,061 19.0% 2,000 1,681 0 0 87 600360-0.%26889-82 RoutediscontinuedJul 0 0 0 -68.2% 839 2,638 -100.0% 0 306 0 0 16 50016917452 4021,7 2.%9 Stableridershi 0 0 90 -28.4% 10,071 14,072 5.2% 1,714 1,629 0 0 85 200630-0.%608243-00 RoutediscontinuedJul 0 0 0 -60.0% 2,413 6,038 -100.0% 0 613 0 0 32 0 0 0 di ngs B 2011 [3] A oar vg Sat di ngs A B vg Sn/Hol 22.4% oar di ngs ,0,7 ,1,4 .%1,9,9 58778-.%87,456 -1.0% 15,837,718 15,997,292 0.1% 2,010,949 2,008,877 2011 OA ORIG MNH TOTALBOARDINGS(YEARTODATE) TOTAL BOARDINGS(MONTH) ,0 / ,0 n/a 3,801 0 n/a 3,801 0 2012 Percentage ('12 vs '11) 2011 2012 Percentage ('12 vs '11) B A oar vg Wkdy 2 366 321 0 di ngs B 2012 [3] A oar vg Sat di ngs A B vg Sn/Hol oar di ngs Stable ridership p p p p p p p p p p p p p p p p p g decline:strikeim decline:strikeim decline:strikeim decline:strikeim mi decline:strikeim mi decline:strikeim decline:strikeim decline:strikeim decline:strikeim decline:strikeim decline:strikeim mi decline:strikeim decline:strikeim decline:strikeim ration fromconventionalservicetocommunit y p serviceintroducedasofSe assen g g g p ration fromconventionalservicetocommunit ration toRoute50-Queenswa rate fromRoute22durin p p p p p p lo y g g ment travel g rowth rowth er volumeduetoRoute58ArestrucutredserviceNewmarketGOBusTerminaldurin y y y y 1,2012;Routemer 1,2012,mer 1,2012 1,2012duetolowridershi p p p p p p p p p p p p p p act. Tem act. Ridershi act. act. Tem act act act. RouterestrucutredinA act act act act act. RouterestructuredJul act. RouterestructuredJul act. RouterestructuredJul g p p ed with orar orar g midda p p tember 2,2012tore mi y y g detourviaHi detourviaHi y ed with g p ration toRoute77 y revious Route53northofDavisDrive duetoRoute22restructurin p p revious Route53southofDavisDrive y y y y busservice p 1,2012 1,2012 1,2012.Route83Aservicesconvertedtorushhourserviceonl g g ril. Route55Bservicesconvertedtorushhourserviceonl h TechRoad,ridershi h TechRoad,ridershi y busservice p lace GORoute69 g p p mi mi g g ration toRoute1and300 ration toRoute1,3and300 g midda y y .

YRT/Viva 2012 Revenue Ridership Summary Conventional and BRT services including contracted TTC services north of Steeles Avenue

* February & March 2012 forecasted revenue ridership due to free transit service.

Average Weekday Monthly Change Year to Date Month 2011[4] 2012 Revenue [’12 vs ’11] (YTD) Change Ridership 2012

January 1,740,807 977,916[1] -43.8% -43.8% 39,845 [1]

February 1,731,401 1,792,375 [2]* 3.5% -20.2% 85,467

March 1,866,013 2,147,532 [3]* 15.1% -7.9% 84,564

April 1,730,828 1,755,264 1.4% -5.6% 73,849

May 1,872,981 1,890,561 0.9% -4.2% 73,897

June 1,810,380 1,872,224 3.4% -2.9% 75,746

July 1,619,467 1,654,791 2.2% -2.3% 65,703

August 1,616,538 1,736,106 7.4% -1.2% 67,327

September 2,008,877 2,010,949 0.1% -1.0% 87,332

October 1,757,737[1]

November 1,142,577[1]

December 951,948[1]

YTD Total 19,849,554 15,837,718

[1] Transit labour strike October 24, 2011 to February 3, 2012 [2] Free transit service begins February 4, 2012. Projected weekday revenue ridership based on historic transfer rate of 28.1 per cent [3] Free transit service begins February 4, 2012. Projected weekday revenue ridership based on 40 per cent transfer rate. [4] 2011 revenue ridership adjusted for 2012 comparison. * Projections based on total boardings and transfer rate. Updated: October 12, 2012 YRT/Viva 2012 Ridership Summary Specialized Services – Mobility Plus

Five Year-Actual Ridership by Month

40,000 35,000 30,000 25,000 20,000 15,000 # Riders 10,000 5,000 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2007 2008 2009 2010 2011 2012

Monthly Average Weekday 2011 2012 Year to Date (YTD) Revenue Month Change Ridership Ridership Change Ridership (‘12 vs. ’11) 2012

January 26,948 29,467 9.3% 9.3% 1237

February 25,612 30,865 [1] 20.5% 14.8% 1368

March 28,948 33,661 [1] 16.3% 15.3% 1356

April 27,412 29,070 6.0% 13.0% 1207

May 29,553 32,566 10.2% 12.4% 1321

June 28,214 30,667 8.7% 11.8% 1291

July 27,311 29,284 7.2% 11.1% 1293

August 27,701 29,501 6.5% 10.5% 1185

September 26,980 29,301 8.6% 10.3% 1310

October 30,738

November 30,874

December 26,069

YTD 336,360 274,382

[1] Free transit attributed to high increase in ridership. Updated: October 3, 2012

On - Time Performance Conventional Bus Routes, Trip Start

End of Transit Labour Strike 2009 2010 2011 2012 Feb 4 , 2012 Partial Service Resumption 90% Feb 26 , 2012 Full Service Resumption Start of Transit labour strike October 24, 2011

85%

80% Percentage On TimePercentage

75% Strike picketing affecting trip start times

70% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Month

On - Time Performance Criteria: On - Time = 59 seconds before scheduled time and less than or equal to 5 minutes after scheduled time

Note:  On - Time Performance from October 24, 2011 to February 3, 2012 is for Veolia Southwest only due to the bus operator strike

On - Time Performance Conventional Bus Routes, Trip Arrival End of Transit labour strike

Feb 4 , 2012 Partial Service Resumption 2009 2010 2011 2012 Start of Transit labour 65% strike October 24, 2011

60%

55% Feb 26 , 2012 Full Service Resumption

50% Strike picketing affecting trip arrival times

45% Percentage On TimePercentage

40%

35%

30% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Month

On - Time Performance Criteria: On - Time = 59 seconds before scheduled time and less than or equal to 5 minutes after scheduled time

Note:  On - Time Performance from October 24, 2011 to February 3, 2012 is for Veolia Southwest only due to the bus operator strike On - Time Performance Viva BRT Routes, Trip Start

2009 2010 2011 2012

95% February 4, 2012, Partial Resumption of Viva Service Start of Transit Labour strike October 24, 2011 February 26, 2012, Viva Orange and Viva Green Reinstated 90%

85%

80% Percentage On - Time

75%

70%

65% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Month

On - Time Performance Criteria: On - Time = 59 seconds before scheduled time and less than or equal to 5 minutes after scheduled time

Note:  On - Time performance numbers for Viva BRT from October 24, 2011 to February 3, 2012 are not available due to the bus operator strike.  Full regular service for BRT resumed February 26, 2012

On - Time Performance Viva BRT Routes, Trip Arrival

February 2012, Resumption 2009 2010 2011 2012 of Viva Service 50%

45%

40%

35% February 26, 2012, Viva Orange Start of Transit labour and Viva Green Reinstated strike October 24, 2011 30%

25%

20% Percentage On - Time Percentage 15%

10%

0% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Month

On - Time Performance Criteria: On - Time = 59 seconds before scheduled time and less than or equal to 5 minutes after scheduled time

Viva/YRT Percentage Missed Trips by Month 2009 to 2012 Conventional Bus and BRT Routes

2009 2010 2011 2012

30%

25%

20%

15%

10% Percentage of Missed Trips Percentage

0% * * * * Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Month

Note  Trips operated by GO, TTC and Dial-A-Ride are not accounted for in this analysis

* Missed trips from October 2011 to January 2012 are excluded due to the bus operator strike