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Stewarton Day Care Support Service

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Stewarton Day Care Support Service Stewarton Day Care Support Service Townhouse 8 -12 Avenue Square Stewarton Kilmarnock KA3 5AB Telephone: 01563 576000 Type of inspection: Unannounced Inspection completed on: 30 November 2016 Service provided by: Service provider number: East Ayrshire Council SP2003000142 Care service number: CS2003000756 Inspection report About the service Stewarton Day Care registered with the Care Inspectorate on 1 April 2011. It provides a support service to a maximum of eight older people. The provider is East Ayrshire Council. The service is located within the Townhouse in Stewarton. The service operates from Monday to Thursday 9.30am - 4.30pm and Friday from 9.00am - 4.00pm. The service is provided to older people living within or in the vicinity of Stewarton, Dunlop, Lugton, Kilmaurs and Fenwick. To help retain independence people are encouraged to arrange their own transport to and from the service and where this is not possible transport is provided. The stated aim of the service is "to provide a high quality day service for older people, which is accessible and meets people's needs." At the time of inspection 25 people were registered to use this service. What people told us We received the views of 21 people. 14 people gave their views through care standards questionnaires and we spoke to seven people attending the day service. People told us that they were very happy with the quality of care and support that this service provided. Comments included: "I am perfectly happy with the service and the staff who could not be anymore helpful. I am very glad that I can come here and meet other people. Everyone is so cheery and I would miss it very much". "This is an invaluable service to its users and carers. The staff are wonderful - 5 star. They are polite, helpful and most respectful. They treat us as valuable individuals not as elderly people. This service also gives great support to carers. I enjoy my time at day care always. It is undoubtably the highlight of my week. Enjoying a laugh and company always puts a smile on my face. It helps keep me independent. I would whole heartedly give this service 5 stars". "X looks forward to going and enjoys their time there. The keyworker reviews the care plan regularly and they also hold meetings with all service users to discuss future plans". "X thoroughly enjoys this experience. This is in no small way thanks to the excellent members of staff. X feels very much at ease. I have also appreciated the help and support that I have received from the staff". "As the main carer I fully appreciate the time x spends at Stewarton. The staff including the bus driver are exceptionally caring and could not be more helpful. X enjoys time there and I certainly appreciate the respite and time to myself". "Completely satisfied with the carers and the service as a whole". Self assessment We received a fully completed self-assessment from the provider. The provider identified what it thought the service did well and gave examples of improvements in participation and introduction of tools to provide improved information for staff about peoples needs., interests, preferences, Inspection report for Stewarton Day Care page 2 of 5 Inspection report likes and dislikes. The self-assessment identified some key areas that the provider believed could be improved and how the service intended to do this. From this inspection we graded this service as: Quality of care and support 5 - Very Good Quality of environment not assessed Quality of staffing 5 - Very Good Quality of management and leadership not assessed What the service does well The service was good at involving people in planning and evaluating the service provided. The environment was warm, clean and bright and included access to a safe outdoor space. Personal planning contained some good information including a one page profile which enabled staff get to know the person, what was important to them and how they wanted to be supported. A varied programme of activities was available which offered the opportunity to maintain independence and develop skills. Staff had good relationships with service users and carers and worked well together to ensure good outcomes for people. What the service could do better The service should review and update information within the service brochure. Personal planning should continue to be developed. To keep people safe the service should review the management of key safe codes. Medication arrangements should be reviewed to ensure that they are consistent with the organisations policy/ procedures and best practice guidance. See recommendation 1. Reflection was being used to enable staff to develop their practice and support good outcomes for people using the service. This is good practice and should continue to be developed. The service should promote awareness of the revised Scottish Social Services Council Codes of Practice and new national care standards. The provider should submit a variation request to reflect the actual operating times of the service. Requirements Number of requirements: 0 Recommendations Number of recommendations: 1 1. Medication arrangements should be reviewed to ensure that they are consistent with the organisations policy/ procedures and best practice guidance. National Care Standards Support Services, Standard 2: Management and staffing arrangements and Standard 16: Keeping well Inspection report for Stewarton Day Care page 3 of 5 Inspection report Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at www.careinspectorate.com. Inspection and grading history Date Type Gradings 19 Jun 2013 Unannounced Care and support 6 - Excellent Environment 5 - Very good Staffing 5 - Very good Management and leadership 5 - Very good 16 Dec 2010 Announced Care and support 5 - Very good Environment Not assessed Staffing Not assessed Management and leadership Not assessed 17 Feb 2010 Announced Care and support 5 - Very good Environment Not assessed Staffing 5 - Very good Management and leadership Not assessed 10 Dec 2008 Announced Care and support 5 - Very good Environment 4 - Good Staffing 5 - Very good Management and leadership 4 - Good Inspection report for Stewarton Day Care page 4 of 5 Inspection report To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at www.careinspectorate.com Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY [email protected] 0345 600 9527 Find us on Facebook Twitter: @careinspect Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. Inspection report for Stewarton Day Care page 5 of 5.
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