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HR Professional July/August 2012

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HR Professional July/August 2012 THE MAGAZINE OF HUMAN RESOURCES THOUGHT LEADERSHIP | JULY/AUGUST 2012 PROFESSIONAL MENTORING THE FUTURE Coaching: Blaze Your Own Trail ALSO: THE END OF REVIEWS AS WE KNOW THEM I SOCIAL MEDIA & BACKGROUND CHECKS I AVOIDING WRONGFUL DISMISSAL I 360 MULTI-RATER REVIEWS I HR HERO BECAUSE SOFTWARE SHOULD WORK FOR PEOPLE. ++ NOT THE OTHER WAY AROUND. THE ONLY REAL CAPITAL IS HUMAN CAPITAL. UltiPro® is a cloud-based HR, payroll, and talent management solution that seamlessly brings together people with the information they need to work better. So you can finally harness and focus the power of your people to achieve more. It is amazing what you can accomplish by putting first things first. ++ For more about our unique perspective on HCM, scan this QR code with your smartphone. ultimatesoftware.com From FORTUNE Magazine February 6, 2012 © Time Inc. FORTUNE is a registered trademark of Time Inc. and is used under license. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, Licensee. 582375_TheUltimate.indd 1 10/04/12 7:25 PM Employment and Labour Lawyers Experience Counts. Referrals respected and appreciated. Shields O’Donnell MacKillop LLP 416.304.6400 www.djmlaw.ca 65 Queen Street W, Suite 1800, Toronto, Ontario Canada M5H 2M5 407815_Hodgson.indd 1 11/13/08 2:42:11 PM yearsy s Blaze Your Trail 75 For 75 years, Queen’s IRC has blazed trails in labour relations, advanced human resources, and organization development. Blaze your own trail this fall with our high-value, skills-building programs that promise real results. Celebrating 75 Years of Empowering People and Organizations. Fall 2012 Programs Labour Relations Advanced Human Resources Labour Relations Foundations/Sept. 23-28: Kingston Talent Management/Oct. 30-31: Calgary Change Management/Oct. 2-5: Calgary Succession Planning/Nov. 1-2: Calgary NEW Negotiation Skills/Oct. 14-19: Kingston Advanced Human Resources/Nov. 27-29: Calgary Change Management/Oct. 22-25: Kingston Managing Unionized Environments/Oct. 24-26: St. John’s Organizational Effectiveness Managing Unionized Environments/Nov. 14-16: Fort McMurray Building Smart Teams/Sept. 25-28: Kingston Negotiation Skills/Dec. 3-7: Victoria Change Management/Oct. 2-5: Calgary Advanced Labour Relations Developing Leadership Capacity/Oct. 10-12 Kingston Change Management/Oct. 22-25: Kingston Strategic Grievance Handling/Oct. 9-12: Toronto Organizational Design/Oct. 30-Nov. 1: Banff Mastering Fact-Finding and Investigation/Nov. 6-9: Toronto Organization Development Foundations/Nov. 20-23: Edmonton Strategic Grievance Handling/Nov. 20-23: Victoria Partnership Development/Nov. 27-29: Kingston Mastering Fact-Finding and Investigation/Nov. 27-30: Banff To register for a program call toll-free: 1-888-858-7838 or visit us on the web at: irc.queensu.ca 576439_Queens.indd 1 3/3/12 12:55:49 PM CONTENTS VOLUME 29/NUMBER 5 JULY/AUGUST 2012 PROFESSIONAL DEPARTMENTS 41 CONTRIBUTORS 6 EDITOR’S LETTER 8 LEADERSHIP MATTERS 11 CanadaWorks 2025 LEGAL 17 Performance Management: Avoiding Wrongful Dismissal FOCUS 20 Social Media and the Limits of Tracking Malfeasance COMMUNICATIONS 22 10 Tips to Help IEPs Improve Public Speaking Skills OFF THE SHELF 48 Latest Book Reviews TECHNOLOGY & PRIVACY 50 ILLUSTRATION: MICHAEL EDDENDEN What’s in your Profile? Social Media as a Background FEATURES Checking Tool in Canada THE LAST WORD 54 24 The End of Reviews as We Know Them Keep Calm and Carry On Continuous feedback and career coaching can help managers get the most from staff. By Melissa Campeau UPFRONT 12 The latest human 30 Coaching: Blazing Your Own Trail resources news Profile of Ontario Shores Centre for Mental Health Sciences coaching program. By Stephen Murdoch 34 Mentoring the Future Guiding and developing the next generation of leaders. By Melissa Campeau 41 HR 101 Making the most of 360 multi-rater reviews in your organization. By Sean Conrad 45 Interview with an HR Hero: Sheila Rider Channel your passion into your career. By Kim Shiffman 12 HRPROMAG.com July/August 2012 5 CONTRIBUTORS JULY/AUGUST 2012 JAMES CHOWHAN KATHY KEYI JIA-JONES SEAN CONRAD James Chowhan, PhD candidate, Kathy Keyi Jia-Jones is the founder/ Sean Conrad is a senior analyst with DeGroote School of Business’s owner of Cross-Cultural Biz, a training Canadian-based talent management management of organizational and consulting company specializing solution provider Halogen Software, behaviour and HR program at McMaster in cross-cultural business solutions. www.halogensoftware.com. He regularly University. His research focuses on the She is the author of Effective Cross- writes on talent management trends relationship between HR management Cultural Communication and Confl ict and issues in industry magazines and practices and organizational outcomes. Solving and has taught business and on the Exploring Talent Management In particular, the effect of human capital cross-cultural business communication blog, www.halogensoftware.com/blog/. development and training on innovation courses at university and community He discusses how to, and how not to, use and performance. More broadly, he college levels. An award-winning 360 multi-rater reviews, on page 41. is interested in understanding how speaker, she is currently an area workplace practices and employment governor of Toastmasters, helping others arrangements contribute to employee overcome speech anxiety and improve outcomes both at an individual and communication skills. She discusses family level. He discusses immigrant how to help new Canadians with public employee satisfaction, on page 13. speaking, on page 22. CHRISTINA HALL ADRIAN MIEDEMA ALYSON NYIRI Christina Hall practises in all areas Adrian Miedema is a partner in the Alyson Nyiri, CHRP, is a freelance of employment and labour law Toronto employment group of Fraser writer, researcher and consultant representing management, with Fraser Milner Casgrain LLP. He advises and specializing in human resources and Milner Casgrain LLP. She provides represents employers in employment, career development issues. She lends her strategic advice with respect to health and safety and human rights expertise and gives readers the real story employee hiring and terminations and matters. He appears before employment in The Last Word on page 54. has experience in wrongful dismissal tribunals and all levels of the Ontario litigation, health and safety matters, courts on behalf of employers. He also employment standards matters and advises employers on strategic and risk human rights issues. Along with management considerations in employment Adrian Miedema, she discusses the pros policy and contracts. Along with Christina and cons of incorporating social media Hall, he discusses the pros and cons of into employee background screening, incorporating social media into employee on page 50. background screening, on page 50. 6 July/August 2012 HR PROFESSIONAL @KHPMA @k^Zm[nlbg^lli^hie^g^o^klmhilmkbobg`mh]^o^ehiZg]`khp':g]`k^ZmmZe^gmfZgZ`^klg^o^k lmhilmbfneZmbg`Zg]lniihkmbg`maZm`khpma'JL;>q^\nmbo^>]n\Zmbhgikh`kZflZk^]^lb`g^]mh \aZee^g`^Zllnfimbhgl%h__^k\kbmb\Zebglb`amlZg]bglibk^g^ppZrlh_mabgdbg`Zg]]hbg`[nlbg^ll' ?khfZ[khZ]kZg`^h_^q\^imbhgZehi^g&^gkhef^gmikh`kZflmhe^Z]bg`&^]`^ \nlmhf lhenmbhgl% JL; bl k^ghpg^] _hk a^eibg` fZgZ`^kl Zg] ^q^\nmbo^l Z\ab^o^ ehg`&m^kf`khpma_hk[hmama^bk \hfiZgb^lZg]ma^bk\Zk^^kl'Jnbm^lbfier%ma^k^blgh[^mm^kieZ\^mh`h%mh`khp' MhËg]hnmahpJL;\Zgikhob]^ZmhmZelhenmbhg_hkrhnkmkZbgbg`Zg]]^o^ehif^gmg^^]l%ie^Zl^oblbm ppp'JL;'\Z(Ihp^k>&fZbe3^q^\]^o9[nlbg^ll'jn^^gln'\ZIahg^3*'111',2,'+,,1 <hglblm^gmerkZgd^]*bg<ZgZ]ZZg]Zfhg`ma^mhi+)bgma^phk e ] [ r ACADEMIC EXCELLENCE. EXCEPTIONAL EXPERIENCE. 555232_Queens.indd 1 10/7/11 7:25:30 PM EDITOR’S LETTER PROFESSIONAL VOL. 29, NO. 5 July/August 2012 Editor: Laurie J. Blake Publisher: Robert Phillips Legal Editor: Malcolm MacKillop, Partner, TALK BACK Shields O’Donnell MacKillop LLP Contributors: Daphne FitzGerald, Alison Adam, Jocelyn Bérard , Melissa Campeau, Jennifer Campbell, Scott Bury, Ian Turner, Stephanie Messier, Stephen Murdoch, Alyson Nyiri, Peter Fairlie Sales Manager: Bill McDougall Project Manager: Alana Place never thought I’d admit it, but I really enjoy Marketing: Rebecca Wentworth it when readers “talk back” to me about Art & Design: Emma Law Publication Director: Wayne Jury what they’ve read. At the very least, it tells Advertising Sales Representatives: Cheryll Oland, me they are reading with a critical, objective Maria Antonation, Norma Walchuk, Tracy Goltsman eye; but, more, it also says they are involved HRPA Iand passionate about what they do and believe. Chief Executive Officer William Greenhalgh Vice President, Finance and Administration Gary Monk A few issues ago (March 2012), you may recall we Vice President, Professional Development Marta Pawych ran a column on psychometric testing. I received a Vice President, Marketing and Membership Chris Larsen couple of emails about it. One reader noted: “There Vice President, Regulatory Affairs / Registrar Claude Balthazard, PhD, CHRP are a few unsubstantiated claims by the author. Vice President, Public Affairs Scott Allinson Firstly, the idea that psychometric testing is an EDITORIAL ADVISORY BOARD objective approach; and secondly, anecdotal evidence Michael Bach, National Director of Diversity, is used to support the claims.” Equity & Inclusion, KPMG Lauren Bernardi, Partner, Bernardi Human Resource Law Another wrote: “While I thought the article Les Dakens, Senior Vice-President & CHRO, provided some great reasons to employ psychometric Maple
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