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ABOUT THIS REPORT Reference and Guidelines ABOUT THIS REPORT Reference and Guidelines This is the 9th Report to be produced by UEME. Principal Guidelines The transparency of the Company’s sustainability • GRI-G3.1 Sustainability Reporting Framework reporting has continuously increased. The progress towards goals and any new commitments are disclosed. Additional Guidelines Going forward, UEME will focus on the Company’s • Bursa Malaysia’s CSR Framework performance in these new areas. • Silver Book: The Putrajaya Committee Government- Linked Companies (GLC) Transformation Manual Sustainability reporting topics that are most important • ACCA Malaysia Sustainable Reporting Guidelines to our Company and stakeholders are currently being expanded. In this Report, we have increased our for Malaysian Companies discussion and numerous stakeholder engagement • ISO 26000:2010 Guidance on Social Responsibility sessions are highlighted throughout the year. These sessions include aspects of sustainability and matters Reliability of Information Disclosed related to business operations. The content of this Report has been verifi ed and UEME’s reporting methodology is structured to prioritise independently reviewed by Bureau Veritas Certifi cation the most material issues. The next step is to improve (M) Sdn Bhd and the assurance statement can be found disclosure of these material sustainability topics. A more on page 99. It has also been assessed by the GRI for how formal materiality assessment was recently conducted comprehensively the latest GRI-G3.1 guidelines have in conformance to the Global Reporting Initiative (GRI). been applied to achieve a top application level of A+. Additionally, data collection processes for the non- The GRI results statement can be found on page 103. fi nancial performance indicators are continuously being updated. UEME’s approach to sustainability is widely endorsed This Report shares ways in which UEME leverages its by its stakeholders. This is refl ected in the many awards business to create social improvements, economic and certifi cations it has received from respected, prosperity and environmental stewardship. Sustainability independent organisations in the assessment of UEME’s reporting communicates the progress made towards performance as disclosed in the Report. our sustainability goals and Key Performance Indicators (KPI). Feedback In keeping with international best practice, ideas have This Report is available to all stakeholders in hard copy been adopted from the International Organisation on request or can be downloaded from our corporate for Standardisation (ISO) 26000 Guidance on Social website at www.kualitialam.com. Your comments are Responsibility. Feedback from stakeholders, including welcomed. For further enquiries, please contact: the GRI and the judging panels of various Corporate Social Responsibility (CSR) awards, has also been considered. Corporate Communications Department 13-1, Mercu UEM Jalan Stesen Sentral 5 Scope of Report Kuala Lumpur Sentral Reporting period: 1 January to 31 December 2013, 50470 Kuala Lumpur unless specifi ed. Malaysia Tel : +603 2727 6100 Reporting Cycle: Annually Fax : +603 2727 2100 Coverage: UEME and its subsidiaries Kualiti Alam Email : [email protected] Sdn Bhd (KA), Kualiti Khidmat Alam Sdn Bhd (KKA), Kualiti Kitar Alam Sdn Bhd (KKI) and Special Builders Sdn Bhd (SBSB). E-Idaman Sdn Bhd (EISB) is a Joint Venture Company (JVC). Environment Idaman Sdn Bhd (ENVI) is a subsidiary of EISB. Subsidiaries refer to all companies in which UEME holds a majority stake or has direct managerial control. A JVC refers to a contractual agreement between UEME and a 3rd party company for the purpose of executing a particular business undertaking. References to UEME, the UEME Group, the Company, the Organisation and we refer to UEME EVOLVING and/or its affi liates and subsidiaries. 03 Our Vision TheT Trusted Partner in EEnvironmental Solutionsns Our Mission TTo Provide Innovative Services and VValue-Added Solutions for Sustainabilityy oof the Environment Core Values • Professional Ethics • Teamwork and Togetherness • Technical and Business Acumen • Continuous Quality Assurance • Safety, Health and Environmentally Friendlyy At UEME, we provide the complete value chain in Scheduled Waste (SW) management. Our licensed SW treatment facilities are well equipped to handle all types of hazardous and liquid industrial wastes. We are fully committed to excellence and the environment, which is refl ected in our certifi cations namely ISO 9001:2008, ISO 14001:2004, Occupational Health and Safety Advisory Services (OHSAS) 18001:2007, Management System (MS) 1722:2011 and ISO/IEC 17025. With these accreditations, UEME hopes to establish its position as second-to-none within the industry with advanced facilities, procedures and practices. OurO areas of expertise include: • Hazardous Waste Management • Research and Development in Combustion • Waste Recycling and Recovery • Industrial Cleaning Services (ICS) • Integrated Logistic Services • Municipal Solid Waste (MSW) • Environmental Management Services (EMS) Management • Clinical Waste (CW) Management EVOLVING 05 MESSAGE FROM THE CEO In early 2014, UEM Group Berhad (UEM Group) transferred its entire stake in UEME to Khazanah. Under Khazanah’s fl agship, the management hopes to diversify the business into renewable energy. New business lines include but are not limited to WTE, solar and handling a wider range of waste streams in addition to the current business. The Company was going through a challenging period and faced intense competition in the industry. Prior to joining UEME on 1 December 2013, I had long discussions about the Company’s sustainability with its shareholder, Khazanah. These discussions were ultimately reduced to 3 simple yet important questions: Can we change? Are we serious about changing? Do we have the right prerequisites, tools and mindset to initiate the change? Based on affi rmative answers, I took the challenge to lead UEME. I truly believe that wee canc evolve by utilisingg ouro knowledge andd expertise.e Change is always a challengec but progress has been madee inin some areas of sustainability. Therere isis a long road ahead as we strive too expeditee these initiatives to becomee morem sustainable within the nextxt 242 months. SUSTAINABILITY REPORT 2013 REPORT SUSTAINABILITY 06 Our sustainability initiatives require good governance and strong compliance to facilitate this change. During 2013, we continued to work closely with our stakeholders, including the local communities surrounding the Waste Management Centre (WMC). The residents of Kampung (Kg.) Felda Sendayan, Kg. Jimah Baru, Kg. Jimah Lama, Taman Gadong Jaya and Ladang ( Ldg.) Tanah Merah are part of our close family. UEME strives hard to elevate the living standards of these communities by providing outreach programmes and education. EISB is actively engaged with its stakeholders through several activities including its Reuse, Reduce, Recycle (3R) Programme. It has also been a remarkable year for EISB with the launch of its internal recycling programme where more than 14 Metric Tonnes (MT) of recyclable waste had been collected by the end of 2013. EISB began expanding its services to Perlis in February 2010. Its presence now is even greater after the launch of new compactors and vehicles during the Majlis Pelancaran Gotong-Royong Perdana dan Perasmian Unit Baru Kenderaan Kutipan Sisa Pepejal Negeri Perlis on 13 May 2013. In the workplace, we upheld our commitment to self-development and career growth. UEME’s training spending increased by 28.97% compared to the previous year. UEME prioritises safety and conducts various Occupational Health and Safety (OHS) initiatives, which are integral to our Integrated Management Systems (IMS). UEME engages regularly with its suppliers and contractors to meet customers’ requirements. Our objective of educating customers goes beyond training and extends to nationwide seminars and dialogue sessions with the Department of Environment (DOE). Our operations comply with local and international standards namely the ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007, MS 1722:2011 and ISO/IEC 17025. Prioritising quality helps us to continue to be recognised by our stakeholders, including the Government, as the Trusted Partner in Environmental Solutions. In 2013, we were appointed by the DOE to segregate, collect, treat and dispose of school laboratory waste. 312 schools have been covered in 2013 and we hope to offer these services to more schools in the future. Khalid Bahsoon Chief Executive Offi cer EVOLVING 07 We are assured that businesses, which address both I would also like to take this opportunity to congratulate the direct concerns of citizens and the needs of the EISB, for the ISO 9001:2008 certifi cation of its environment, will prosper in the long term. Therefore, headquarters (HQ) and Alor Setar Service Unit (ASSU) we continue to monitor our environmental performance in July 2013. This award complements the evolving in relation to emissions, groundwater, surface water technological innovations such as the Underground and air quality. Our fl ora and fauna survey confi rms that System (Badger), Multi-Purpose Arm Roll (MPAR) Truck, the surroundings remain a healthy, sustainable living home composting and anaerobic digester. ecosystem. Evolve is the focus from this year and beyond. Business TheT evolution of ourr models will secure responsible, equitable growth with the minimum environmental impact and footprint. CompanyC will beginn The process of aligning sustainability
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