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BUILDING VALUE TOGETHER Professional Passionate Caring

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BUILDING VALUE TOGETHER Professional Passionate Caring ANNUAL REPORT 2011 Professional Passionate Caring Innovative Trustworthy BUILDING VALUE TOGETHER 49TH ANNUAL GENERAL MEETING DATE 27 June 2012, Wednesday TIME 10.00 a.m. VENUE Ballroom 1, 1st Floor Sime Darby Convention Centre 1A, Jalan Bukit Kiara 1 60000, Kuala Lumpur BUILDING VALUE TOGETHER For Faber, Building Value Together means taking pride in partnering with our stakeholders to create sustainable value based on mutually-benefi cial long term relationships. Wherever we operate, and in all our business relationships, we adopt a collaborative approach, providing comprehensive and innovative services backed by extensive resources and robust systems and processes. Our business commitments are built on the strengths of our people, who share our core values of being Professional, Passionate, Caring, Innovative, and Trustworthy. CORE VALUES Professional We constantly strive for customers’ service excellence in ways that will make us their No.1 choice. Passionate We dedicate all our energy and aspiration to exceeding our customers’ needs and expectations. Caring We are committed to creating sustainable value for all stakeholders. Innovative We are relentless in our determination to continually enhance the way we operate. Trustworthy We practice transparency, integrity and the highest ethical standards in everything we do. CONTENTS ABOUT FABER KEY INITIATIVES 2 2011 Key Highlights 51 Human Capital Development 3 Our Vision, Mission and Core Values 52 Building Value at Our Workplace 4 Company Profi le 56 Sustaining Stakeholders’ Value 7 Integrated Facilities Management 59 Our Focus on Quality Services 65 Our Commitment to Safety, Health & Environment STRIVING FOR GROWTH 68 Caring for Our Community 8 Chairman’s Statement 12 Operations Review TRANSPARENCY • Integrated Facilities Management 72 Statement on 17 Operations Review Corporate Governance • Property Development 90 Statement on Internal Control 95 Audit and Risk Committee Report PERFORMANCE REVIEW 104 Statement of Directors’ 20 5-Year Group Financial Highlights Responsibility in Respect of 21 5-Year Group Financial Summary Audited Financial Statements 23 2011 Group Quarterly Performance 24 Group Statement of Value Added FINANCIAL REVIEW 25 2011 Group Manpower Summary 105 Financial Statements 27 Share Price Movement 28 Group Financial Calendar ACCOUNTABILITY 218 Analysis of Shareholdings CORPORATE FRAMEWORK 221 Properties Held by the Group 30 Corporate Structure 223 Additional Compliance Information 31 Organisation Chart 224 Recurrent Related 32 Corporate Information Party Transactions 34 Group Milestones 228 Notice of the 36 Our Achievements 49th Annual General Meeting 38 Calendar of Events 233 Statement Accompanying 40 Media Highlights Notice of the 49th Annual General Meeting LEADERSHIP 42 Board of Directors’ Profi le • PROXY FORM 48 Group Management Profi le • GROUP DIRECTORY 50 Heads of Overseas Subsidiaries 50 Senior Management Team 2 ABOUT FABER 2011 KEY HIGHLIGHTS Shareholders’ Funds increased by Dividend Payout of Return On Equity of 8.7% to 13.5% RM21.8 RM488.0 million million Total Assets increased by Net Tangible Assets improved by 11.5% to 11.4% to RM1.1 127 sen billion per share Launched Talent Pool of over RM225.7 7,400 million employees worth of high-end property projects FABER GROUP BERHAD ANNUAL REPORT 2011 3 ABOUT FABER OUR VISION, MISSION AND CORE VALUES Our Vision • to be the no. 1 partner in Integrated Facilities Management • to be a niche Property Developer Our Mission • to continuously raise the standards in Integrated Facilities Our Management Core Values • to deliver valued realty Professional Passionate Caring Innovative Trustworthy FABER GROUP BERHAD ANNUAL REPORT 2011 4 ABOUT FABER COMPANY PROFILE Cleansing Services. Biomedical Linen and Engineering Laundry Maintenance Services. Services. Faber Group Berhad (“Faber” or “the Group”) is listed on the Main BEMS Market of Bursa Malaysia Securities Berhad under the Trading/ • Maintains more than 76,000 units of BEMS assets valued at RM1.7 billion. Services Sector. From a Malaysian hospitality concern founded 49 • Maintains 684 different types of years ago, Faber has, following a successful restructuring exercise therapeutic, diagnostic and laboratory and strategic initiatives, grown into a leading player in the Integrated equipment. Facilities Management (“IFM”) and Property Development sectors. CLS • Cleans more than 3.64 million sq. meters of fl oor area daily. Today, Faber is one of the nation’s largest INTEGRATED FACILITIES MANAGEMENT • Invested RM5.6 million in cleansing companies providing IFM for Hospital Support (CONCESSION) equipment. Services, ranging from Facilities Engineering Malaysia Maintenance Services (“FEMS”), Biomedical Faber Medi-Serve Sdn Bhd LLS Engineering Maintenance Services (“BEMS”) • Purchased RM150.0 million worth of and Cleansing Services (“CLS”) to Linen and Serves 81 Government hospitals (including linen since 1997. Laundry Services (“LLS”) and Clinical Waste two laboratories) in 6 states: Perak, Kedah, • Invested more than RM84.0 million in Management Services (“CWMS”). Penang, Perlis, Sabah and Sarawak. laundry plants and equipment. Faber also provides professionally managed Undertakes CWMS for more than 820 CWMS IFM services, maximising asset lifespan, private clinics and private hospitals • Invested more than RM66.7 million in functionality and reliability, in other sectors, throughout the country. clinical waste incineration plants and local and international. equipment. FEMS • Undertakes about 730,000 scheduled • Maintains more than 172,000 units of pick-ups each year. FEMS assets valued at RM1.78 billion. FABER GROUP BERHAD ANNUAL REPORT 2011 5 ABOUT FABER Mercu UEM Kuala Lumpur. Rajiv Gandhi International Airport. INTEGRATED FACILITIES MANAGEMENT India United Arab Emirates (NON-CONCESSION) Faber Sindoori Management Services Faber L.L.C. Malaysia Private Limited Faber Facilities Sdn Bhd Provides FEMS for Sheikh Khalifa Medical A joint venture with Apollo Sindoori Hotels City and Al-Rahbah Hospital under the Maintains 13 properties comprising 8 Limited. auspices of the General Health Authority in commercial properties and 5 residential the Emirate of Abu Dhabi. properties including: Provides CLS and BEMS to Apollo Group of Hospitals. • Commercial properties: Kota Iskandar in Johor; Menara Undertakes FEMS for the Rajiv Gandhi Worldwide, Faber Towers, Mercu UEM, International Airport in Hyderabad. the International Medical University and Persada PLUS in the Klang Valley; Provides IFM services to Women and Mahkota Medical Centre in Melaka; and Children Hospital, Pondicherry, Tamil Kuantan Medical Centre in Pahang. Nadu, India. • Residential properties: Faber Star Facilities Management Limited Danau Impian, Danau Murni, Taratak Muhibbah 1, Taratak Muhibbah 2 and A wholly owned subsidiary with its Seroja Apartment, all located in Kuala headquarters in Noida, Uttar Pradesh. Lumpur. Provides FEMS and BEMS for private Provides GBI Facilitator and Commissioning hospitals and other commercial buildings Specialist services for 6 new projects in Delhi. in Cyberjaya, Shah Alam and Sepang, Selangor. FABER GROUP BERHAD ANNUAL REPORT 2011 6 ABOUT FABER COMPANY PROFILE (CONTINUED) Armada Villa Taman Danau Desa Kuala Lumpur. Exclusive lakeside link villas of Vila Prima in Taman Danau Desa, Kuala Lumpur. PROPERTY DEVELOPMENT DIVISION Flagship developments including: Malaysia • Taman Desa, Taman Danau Desa and Faber Development Holdings Sdn Bhd Laman Rimbunan in Kuala Lumpur. • Taman Grandview, Sandakan and Taman A reputable, established and reliable Hilltop Perdana, Kota Kinabalu in Sabah. developer with a track record spanning almost 40 years. Proven track record of completed projects comprising: Differentiates itself by undertaking the • 1,398 landed residential units. development of properties focusing on • 546 commercial property units. prime locations, competitive pricing and • 5,191 condominium and apartment units. quality fi nishing. Taman Hilltop Perdana Practices QLASSIC standards established Kota Kinabalu Sabah. Focuses on enhancing value propositions by the Construction Industry Development with innovative designs and well-planned Board (“CIDB”) to enhance the delivery and development projects. quality of products. Remains as one of Faber’s core businesses and a signifi cant revenue contributor to the Group. FABER GROUP BERHAD ANNUAL REPORT 2011 7 ABOUT FABER INTEGRATED FACILITIES MANAGEMENT SERVICES FACILITIES ENGINEERING MAINTENANCE CLEANSING SERVICES (“CLS”) LINEN AND LAUNDRY SERVICES (“LLS”) SERVICES (“FEMS”) • General and Public Area Cleaning. • Linen and Laundry Management • Asset and Inventory Management. • Hygienic and Infectious Control Services covering: • Asset Maintenance Services: Breakdown, Management. - Linen Procurement/Supply. Corrective, Planned Preventive and • Specialised Area Cleaning. - Supply of Equipment, Tools and Predictive Maintenance. • Spillage Management. Consumables. • Civil, Mechanical and Electrical Systems • Provision of Cleaning Supplies and - Linen Collection and Delivery Maintenance. Consumables. Management. • Communications and Audio Visual • Systematic and Consistent Cleaning - Linen Inventory. Systems Maintenance. Schedules. - Linen Loss and Condemnation • Energy and Environment Management. • Quality Assurance Programmes. Management. • Fire and Emergency Response • Linen Processing Management: Sorting, Management. CLINICAL WASTE MANAGEMENT Washing, Drying, Ironing, Folding, • Vehicle Maintenance. SERVICES (“CWMS”) Packing and Salvaging.
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