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Moving Forward, Progressing Together OSK HOLDINGS BERHAD 199001015406 (207075-U) MOVING FORWARD, PROGRESSING TOGETHER. SUSTAINABILITY REPORT 2019 ABOUT THIS REPORT THE COVER DESIGN OF OUR This year, the cover design of our 2019 SUSTAINABILITY REPORT sustainability report features a glimpse of how we are improving societal “Moving Forward, Progressing well-being through efforts in our five Together” has been an ongoing theme sustainability focus areas, namely, that resonates with OSK Group as it Governance, Economic, Environmental, encapsulates our journey of striving Social and Community. Besides and progressing together as a Group showcasing the positive impacts we towards our vision of being a long- deliver to the local communities, the term business builder and delivering illustration also seamlessly transitions value to our stakeholders. into the cover design of OSK Group's 2019 Annual Report. OSK Group Sustainability Report PRINCIPAL GUIDELINES joint venture and collaborative 2019 is the fourth consecutive • Bursa Malaysia Securities Berhad partners, occupants, tenants, sites, edition of OSK Holdings Berhad Main Market Listing Requirement as well as third party vendors and (“OSK” or “the Company”) and • Bursa Malaysia's Sustainability suppliers that are beyond the direct its subsidiaries’ (“OSK Group” or Reporting Guide and immediate control of OSK “the Group”) Sustainability Report Group, unless otherwise stated. that documents our progress in ADDITIONAL GUIDELINES driving a culture of sustainability • Global Reporting Initiative ("GRI") FEEDBACK and, embedding sustainable Standards • This report, as well as our previous practices across the Group. This Sustainability Reports, are available report is intended to present OSK REPORTING PERIOD AND CYCLE in PDF format and can be accessed on Group's sustainability strategies, • 1 January – 31 December 2019 our corporate website at: initiatives and performance (“FY2019”) *unless otherwise stated in creating value for our • The OSK Sustainability Report is http://www.oskgroup.com/ stakeholders. The publication prepared and published on an corporate-announcements/ of this report complements OSK annual basis, based on its financial • As we endeavour to continuously Group's 2019 Annual Report. year. improve our sustainability efforts and disclosure, we welcome feedback, In keeping with Bursa Malaysia SCOPE suggestions and comments from all Securities Berhad’s Main Market Listing • Our reporting scope encompasses our stakeholders to further strengthen Requirements, as well as other additional the operations of OSK, a public our sustainability performance and reference and guidelines listed below, we listed company on the Main Market reporting. continue to ensure transparent disclosure of Bursa Malaysia Securities Berhad, of our sustainable development journey and its subsidiaries in Malaysia. to our wide array of stakeholders. • The content of the report excludes • Kindly address your feedback to OSK our business and corporate activities Group Chief Sustainability Officer at: conducted outside Malaysia and [email protected] activities undertaken by the Group’s FEATURES IN THIS SUSTAINABILITY REPORT This icon indicates where This icon indicates where To access our Sustainability Report, more details can be accessed more details can be accessed online. please scan the QR code above elsewhere in our Sustainability Report with your smart device. or Annual Report 2019. http://www.oskgroup.com/ corporate-announcements/ INSIDE THIS REPORT Overview & Ensuring Good Helping The Leadership Governance & Underserved In Statement Accountability The Community 3 About Us 18 Ethics and Integrity 46 OSK Foundation: Making a 5 Chairman’s Message 19 Regulatory Compliance difference in the community 19 Prudent Risk Management 20 Anti-Corruption Creating Strategy For Shared Sustainable Economic Value Creation Growth What’s Ahead? 6 Sustainability Policy 21 Economic 50 Top Five Material Matters 7 Sustainability Roadmap 21 Sustainable Procurement To Drive Sustainability 8 How We Implement Sustainability 21 Market Presence 8 How We Govern Sustainability 21 Reputation 9 How We Engage Our Stakeholders Supporting Sustainability Environmental Review 2019 Well-being GRI Index 11 Phase One – Alignment with 23 Innovation 52 GRI Index Group Enterprise 24 Green Buildings Risk Management 25 Managing Resources at the 11 Phase Two – Materiality Workplace Reassessment 25 Energy 26 Waste Management Creating a Responsible Marketplace Our & Being a Sustainability Responsible Achievements Employer 15 KPIs & Outcomes 29 Quality Products and Services 31 Ensuring a Safe Environment for Our Customers 31 Customer and Public Engagement Events 32 Data Protection 33 Health and Safety 41 Employee Engagement Programmes 44 Talent Management 45 Learning and Development Overview & 01 02 03 04 05 06 07 08 09 10 11 Leadership Statement ABOUT US OSK Holdings Berhad (“OSK” or “the merged into OSK Group in 2015, which In addition to the property development Company”) began its stockbroking transformed OSK into an enlarged segment, other businesses under OSK business in 1963 and was listed on the entity with diversified business interests Group are also well established in their Kuala Lumpur Stock Exchange (“KLSE”, in five key segments, namely, Property, respective industries, including OSK now known as Bursa Malaysia Securities Construction, Financial Services, Construction, a “Class A” and “G7” Berhad or “Bursa Malaysia”) in 1991. Industries and Hospitality. certified contractor which operates in OSK grew over the years to become a tandem with OSK Property under the regional investment bank under OSK Today, OSK’s property development “Prop-Con” model. Investment Bank Berhad (“OSKIB”). business, under the “OSK Property” brand, is a leading home-grown name OSK’s industries segment, on the other In 1997, OSK diversified into properties that takes pride in providing a range hand, involves the manufacturing of through its subsidiary company, OSK of quality homes from its sprawling power cables under the Olympic Cable Property Holdings Berhad (“OSKPH”). township in Sungai Petani, Kedah, to brand and precast concrete wall panels, When OSKIB became a regulated entity high-rise city condominiums and mixed- an industrialised building system solution, in 2007 by Bank Negara Malaysia, use developments in the Klang Valley to under the Acotec brand. the shares of OSKH were distributed to modern affordable landed residences in the shareholders of OSK to comply with the Iringan Bayu township in Seremban, OSK Capital, the financial services arm, regulatory requirements. Negeri Sembilan. provides capital financing; while our hospitality segment comprises hotels In 2012, OSKIB merged with RHB OSK is also expanding its overseas under the “Swiss-Garden International” Investment Bank Berhad in a share swap presence beginning with its maiden brand, as well as a vacation club under exercise resulting in OSK becoming a project in Melbourne, Australia, known the “SGI Vacation Club” brand. major shareholder in RHB Banking Group as Melbourne Square. A joint-venture – the 4th largest bank in Malaysia, an partnership with Employees Provident Capitalising on our business building investment holding position that OSK Fund Malaysia (“EPF”), Melbourne expertise, OSK Group is focused on continues to hold until today. Square is a connected, live-work-play improving the performance of our precinct that is set to transform the city’s business portfolios to deliver strong Subsequently, OSKPH and PJ evolving skyline. sustainable returns to our shareholders. Development Holdings Berhad (“PJDH”) PROPERTY CONSTRUCTION FINANCIAL • Property • “Class A” and SERVICES Development “G7” Contractor • Capital Financing • Property Investment • Investment Holding and Management INDUSTRIES HOSPITALITY • Industrialised • Hotels and Building System Resorts • High Quality Power • Vacation Club Cables OSK HOLDINGS BERHAD 199001015406 (207075-U) 3 SUSTAINABILITY REPORT 2019 Overview & 01 02 03 04 05 06 07 08 09 10 11 Leadership Statement ABOUT US Embracing Sustainable Growth SUSTAINABILITY VISION: The spirit and essence of sustainability is integrated into OSK’s Building Sustainable Businesses of Tomorrow. vision and mission to create long-term sustainable growth in all our businesses. SUSTAINABILITY MISSION: Our sustainability vision and mission support OSK’s corporate A responsible organisation that creates significant value for strategy, as we continually advance and innovate to build our stakeholders – for today and tomorrow. resilient and future-ready businesses. OUR OUR CORPORATE CORPORATE VISION MISSION At OSK, our vision SHAREHOLDERS BUSINESS PARTNERS is to be a long-term We seek to create long-term value for We create and nurture mutually business builder that our shareholders through delivering rewarding long-term partnerships delivers superior strong and sustainable returns. with our suppliers, consultants, business associates and customers. value to all our BUSINESS UNITS internal and external We help our businesses deliver EMPLOYEES stakeholders. unique and high-quality products We aim to be an employer of and services to our customers choice through maintaining a through the expertise of our business good work culture and adopting leaders, our willingness to invest in a genuine interest in the talent, our efficient infrastructure and long-term career development of our our effective operational processes. employees. COMMUNITY We aim to enrich the lives of the communities in which we operate. OUR EXCELLENCE
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