Your Youview Guide Hello and Welcome to Youview Version 1.2

Your YouView Guide Hello and welcome to YouView Version 1.2

Before you settle down to watch your favourite programme, why not take a few minutes to get to know what YouView can do?

This guide will introduce you to YouView’s features and customisation options and help create the YouView experience that’s right for you.

For help setting up your YouView box please see the Getting connected guide.

If you’d like to stay up to date with all the latest developments and news, please register your details at youview.com.

YouView service requires broadband connection.YouView service subject to terms of use and suitable broadband speed, TV aerial and coverage, see www.youview.com for details. YouView design, user interface, speciﬁcations and content services available on YouView subject to change without notice. Software contained in this device is licensed on a limited basis. All other rights reserved. YouView and the YouView logo are registered trade marks of YouView TV Limited and are used under licence.(c)YouView TV Limited 2012. All logos and content images are trademarks and/or copyright of their respective owners. 1 What’s Inside

Your Remote Control 3 Settings 16 Parental Controls 17 Browsing Programmes 4 Subtitles and Accessibility 18 Guide 5 System Information 20 On Demand 6 Network and Internet 21 Action Panel 7 Device Management 22

Pause, Rewind, Fast Forward 8 Your Info and Legal 23

Search 9 Your broadband provider 23

Recording 10 Troubleshooting 24 Recording: Extras 11 Speciﬁcation 29

Reminders 12 Safety instructions and precautions 30

MyView 13 Open Source Software Notice 33 MyView: Extras 14

Security 15

NOTE The latest version of the YouView user guide is available to download at www.youview.com/support. 2 Your Remote Control Control YouView Box

Control TV* Standby Text/Zoom/Help

Pause Skip backward Skip forward Play Rewind Fast forward Stop playback Record a programme Displays more information on a programme

Search for On Demand and Catch Up Opens the YouView Guide programmes across YouView

Arrow keys to navigate through YouView menus and players

Back – jump back to Close/Exit the application a previous page/step

Opens the main menu

Mute button

Colour keys - follow onscreen prompts

Enter channel numbers

Dual key: Turns Audio Description on/off. Dual key: Deletes recordings in MyView and text Shift for upper case in Search. in Search. Also turns subtitles on/off.

*To programme your universal remote control to operate your TV please visit www.humaxdigital.com/global/support/rcucodelist.asp and see MDB1.3 for a complete list of supported codes. 3 Browsing Programmes

Having a great variety of TV shows, ﬁlms and radio to choose from is a good thing, but it can also make it hard to know where to start. That’s why YouView has made it easy to ﬁnd your favourites and discover what’s new.

TV guide On demand Mini guide The Guide is your electronic TV and Radio Forgot to record your favourite programme? Use the Mini Guide to scroll quickly through listings. It not only shows you what’s on TV Don’t worry - it’s probably already waiting in channels whilst still watching TV. To and radio for the next 7 days, but it also lets On Demand, along with lots of other great display the Mini Guide and see what’s on you catch up on many programmes you ﬁlms and series. now, what’s available in Catch Up TV or may have missed in the past 7 days. what’s coming up, press OK or any arrow See page 6 for more information. button. You can then scroll up to 12 hours See page 5 for more information. backwards or forwards to ﬁnd something to watch.

4 Browsing Programmes: Guide

With the YouView Guide, you can check out what’s Browse Catch up currently on TV or Radio, what’s going to be on for the Press on the remote to bring up the To watch a programme that’s already been Guide, then use the left and right arrow shown, use the left arrow button to go back next 7 days and you can scroll back 7 days to catch buttons to move backwards and forwards in time. Catch up programmes are available up on your favourite programmes. You can even set through time. for the past 7 days and will be shown in white text and have a icon. programme reminders and record programmes from Press and to select a programme. Then press OK to watch, where content is the YouView Guide. marked with a icon. Hiding channels To move up and down by channel press and . You can personalise the YouView guide by hiding the channels you don’t watch. To move up and down by page press and . Press and then the yellow button to edit channels. Enter your PIN and use Press and to skip backwards and and to scroll through the channels. forwards by 24 hours. Press OK to select a channel and the yellow button to apply. To return to the TV, if you have not selected a programme to watch, press . To unhide channels, press and then the yellow button. Press the green button as a shortcut in the guide to what’s currently showing on Enter your PIN and press the red button live TV. to restore channels.

NOTE You can also ﬁnd programmes that have been on TV recently in the On Demand menu. See the next section, On Demand, to learn more. 5 Browsing Programmes: On Demand

Head to the On Demand area of YouView to ﬁnd a By provider More about a

great selection of TV programmes, series and ﬁlms. Press to bring up the main menu. programme Highlight On Demand and press OK. We’ve organised it so that you can see at a glance Anywhere you see , you can press which programmes have just been added and which To see all content available from a particular on the remote control to bring up the ones are the most popular. Of course, if you’re just entertainment provider, press the up arrow information panel and ﬁnd out more about button to move into the list of players, then a programme. This includes the ratings looking for a bit of inspiration or want to see what else highlight one and press OK. and guidance information and if subtitles is available, you can browse by genres instead - the are available. choice is yours. You can also play more episodes from the By genre same series, set recordings and reminders from the information panel. Press to bring up the main menu. Highlight On Demand and press OK.

Scroll left or right through the list of genres until you ﬁnd one you want. To see all the content available in that genre (e.g. TV Comedy) press the up arrow button.

Once you’ve found something that looks good, highlight it using the arrow buttons and press OK.

NOTE Please note: Watching On Demand and Catch Up programmes will count towards any monthly broadband data allowance you may have. Please go to youview.com/support for more detail. 6 More Information: Action Panel

Watched a great programme and want to ﬁnd More episodes Programme information

another episode? Easy. Whether you’re watching Press to bring up the action panel to see Press to bring up the action panel to a show on live TV, a recording or just browsing on if more episodes of the programme you’ve get more information about a programme. demand, with the simple press of a button you can selected are available. ﬁnd and watch all related episodes. 1. Press to select More Episodes 2. Highlight the episode you’d like watch and press OK

Manage recordings

Press to bring up the action panel. You can set, play or cancel a recording and set reminders. Use the up and down arrow keys to select the required action and press OK

YouView gives you complete control over the way you interact with live TV, Catch Up, On Demand or recorded programmes.

Pause Rewind Fast forward To pause live TV for up to two hours, press To rewind live TV, press . You can If you pause or rewind live TV you can . When you are ready to continue rewind at different speeds from slow to fast fast forward it by pressing . You can watching the programme you have paused, by pressing again, up to 4 times. When forward at different speeds from slow to fast press . you are ready to continue watching the by pressing again, up to 4 times. programme you are rewinding, press .

NOTE Please note to return to Live TV press . 8 Search

With YouView, you can search for speciﬁc On Demand and Catch Up programmes using the keypad on your remote control.

Searchinghing Auto suggestionsuggestions Filteringng Press on the remote control. Otherwise, As you type, YouView will suggest To ﬁlter your search results, press the green you can press to display the main menu, programmes or ﬁlms it thinks you’re looking button then use the arrow buttons to then use the left arrow button to select for – use the up arrow button to select the select a programme type: TV and Film, Radio Search and press OK. one you want and press OK. or Music Videos.

The number keys on your remote allow you If you haven’t seen the programme you Once you’ve ﬁltered your results, use the to enter a search term (e.g. programme want, just keep entering your search term, arrow keys to navigate to the item you title) using multi-tap functionality. For then press OK to run your search. want. Press OK to watch or to get more example, tap the ‘2’ key once for ‘a’, twice information. Press the blue button to clear for ‘b’, three times for ‘c’ and four times your search and start again. for ‘2’.

If you make a mistake whilst searching using your remote, you can press .

9 Recording

Torn between a big night out and that big season Live TV Mini guide ﬁnale? Don’t be. YouView makes it easy to record your favourite programmes.

Setting a recording Series recording To record the programme you’re currently If the programme you want to record is watching, press on the remote control. part of a series, you will be given the option to record the selected episode or the You can also set a recording now or in the whole series. future within the Guide, Mini Guide or the Information Panel (as shown in the pictures If you choose to record the whole series, Guide Information panel on the right). Use the arrow keys to locate every episode that then airs on the your programme, then press . (See page channel will be recorded, even if the time 13 for details of how to play a recorded slot changes. programme.) Any programmes you have recorded or that are scheduled to be recorded are listed in MyView. For more information, see the MyView section.

910 Recording: Extras

Recording two Recording clashes Cancelling a recordingcording programmes Your YouView box lets you watch one If you try to record too many programmes To cancel a recording, go to the Guide, ﬁnd programme while recording another. You at the same time, it will create a clash. the programme you’d selected to record can even record two programmes at the YouView will let you know if there is a clash and press again on the remote control. same time while watching another from and suggest how you can resolve it (e.g. by Catch up, On Demand or MyView. cancelling another scheduled recording). You can also cancel a recording through MyView or the Mini Guide – ﬁnd the programme in your list of scheduled recordings, press to open the Information Panel and then select Cancel or Edit Recording.

11 Reminders

Don’t miss the start of that exciting new TV drama series. You can set reminders for all your favourite programmes and YouView will let you know they’re about to start.

Setting a reminder Cancelling a reminder Find the future programme you want to be reminded about in the To cancel a reminder you’ve previously set, select the programme Guide or Mini Guide. Then, press OK on the remote control. on the YouView Guide or Mini Guide. Then, press OK on the remote control. You can also set a reminder from a programme’s Information Panel. Press to open the Information Panel and select Set Reminder. You can also cancel a reminder from the Information Panel. Press to open the Information Panel and select cancel the reminder.

12 MyView

Managing your programmes is really easy. Just press at any time and select MyView to access all your recordings.

Viewing your Playing your Series Recording recordings recordings

The Recordings area of MyView lists all Highlight the recording you want to watch. If you have recorded a series you will see your watched and unwatched recorded Press on the remote control. next to the programme title. Selecting programmes. the programme will reveal all recorded Depending on your parental control settings, episodes of the show. Select the episode If you have a lot of recordings, they will be you may be asked to enter a PIN before using the arrow keys and then press OK. split across two or more screens. To scroll playback of the recording will begin (see the between them, just use the left and right Parental Controls section for more details). You can press OK to play the recording from arrow buttons on your remote control. the start or use the and to select your preferred start time on the play bar. MyView also gives you other ways to find a Press OK when you are ready to watch your specific recording. For example, at the top recording. of the screen, you can choose to view by date or alphabetically. Or, you can press the green button on your remote control to filter programmes by watched or unwatched.

13 MyView: Extras

Auto deleting recordings Finding out more about a Deleting a recording If your hard disk becomes full and there isn’t recorded programme 1. Highlight the recording. enough space to record a new programme, 1. Highlight the recording. YouView will automatically delete a 2. Press on the remote control. recording, starting with the oldest watched 2. Press OK. recorded programme. Note that locking a recording ensures it won’t be auto deleted. 3. Press to open the Information Panel. Locking a recording You can also turn auto delete off. To do If available, you may ﬁnd more episodes To prevent automatic deletion of a this, press , go to Settings and use from the same series. recording, you can lock it. the arrow key to scroll right to Device Management. Press OK on Auto Delete 1. Highlight the recording. Recording and select OFF. If the hard disk is full you may ﬁnd that new programmes 2. Press the yellow button on the won’t be recorded. remote control.

To unlock a recording, highlight it and press the yellow button again.

14 Security

For complete peace of mind, your YouView box lets you restrict access to any programmes you believe are unsuitable for younger members of your household.

PIN protection Hiding adult content Sharing information

Your YouView box comes with a default By default, access to the Adult section of the with entertainment PIN: 1234. We recommend you change On Demand menu is PIN protected, but you this when you set up your YouView box. can also hide this type of content from view providers However, you can change the PIN at any so it doesn’t even appear in On Demand. Your parental control settings will be passed time via the Settings menu. For more information, see the section on to other content providers so they can Settings. implement the same content restrictions. You can set up PIN protection on different They may also wish to apply their own types of programmes so you can control restrictions within their portals. For more who can see what. For more information, information, see the section on Settings. see the section on Settings. Important: Make sure you memorise your Note that you may also have to enter a PIN and security questions. If you forget different PIN if you want to watch paid for it, you will need to perform a factory reset content. The content provider will advise and will lose any recorded programmes and you at the point of purchase. reminders.

15 Settings

We’ve made YouView as easy as possible to set up and start using. You can change many of YouView’s settings at any time to personalise your TV experience.

To access any of the options covered in this section, press and select Settings, then use the arrow keys to move back and forth through the menu options.

Language TV signal and quality

Some programme soundtracks and Re-tune Synchronise picture and sound Play in High Definition subtitles are available in more than one language. If you would prefer to Occasionally, you may need to re-tune your Connecting your YouView box to speakers The default setting for Play in High hear a programme or read subtitles in live digital TV channels. For example, you or a surround sound system may cause Definition is NO. If YES is selected, YouView a different language, you can change may have moved house or you could be syncing issues (i.e. the programme sound will automatically look for and play your language settings. experiencing problems with your reception. isn’t in time with the action on screen). High Definition versions of On Demand programmes, when possible, until the Go to Settings and select Language to 1. Make sure your aerial is connected, If this happens, you will need to adjust the setting is changed back to NO. Viewing On change your Audio Language. The default then go to Settings and select TV Signal audio delay. Demand programmes in HD may require language is English. You can change this and Quality. a faster broadband speed and use more 1. Go to Settings and select TV Signal and to another language, e.g. Welsh. broadband data. 2. Select Re-tune Channels to begin the Quality. You can also change the language of re-tune. To turn HD on: 2. Select Synchronise Picture and Sound and any subtitles. See the Accessibility use the left or right arrow keys to select the section for more information. 1. Go to Settings and select TV Signal correct audio delay. and Quality

2. Select Play in High Deﬁnition and use the left or right arrow keys to select YES.

16 Settings: Parental Controls

The parental control settings allow you to restrict access to rated programmes. When turning restricted rated programmes on, you will be asked to enter a PIN to access rated programmes before the watershed.

Changing your PIN Changing your security question Your YouView box comes with a default PIN: 1234. For improved If you have forgotten your PIN, you can opt to change it by security, we recommend you change this, especially if you have answering a security question. To change your security question, selected Parental Controls. select the option Change Security Question and follow the on screen instructions. To do this in Settings, select Parental Controls, then press OK. Select the Change PIN option and follow the on screen instructions.

Restricting access to adult on demand Restricting access to rated programmes programmes and ﬁlms By default, the Adult On Demand category is PIN protected. You can You can restrict access to programmes and ﬁlms that have a rating, opt to turn this off but you must have also turned off restrictions on such as 15 or 18 or that have guidance labelling (e.g. programmes rated programmes (see right). shown outside the watershed).

You can also choose to hide adult programmes completely. Choose If you set the Restrict Rated Programmes option to ON, restrictions the Restrict Adult On Demand Category option to set this control. will be in place outside the watershed when accessing content rated 15, 16, 18, and content that is Guidance labelled. You can customise the rating level at which these restrictions apply.

17 Settings: Subtitles and Accessibility

If you’re hard of hearing or visually impaired, your YouView box comes with some helpful additional features to ensure you get the most out of your TV experience.

Subtitles Audio description Subtitles are a textual version of the If you want to turn subtitles off, repeat the Like a narrator telling a story, audio Please note: AD will stay on (when available) dialogue in shows. If a broadcaster has steps or press on the remote control description (AD) is an additional until turned off. subtitled their content, the subtitles will be again. commentary describing body language, available on YouView. expressions and movements. AD gives you To turn AD off, repeat the steps or press You can also set a preferred language for information about the things you might not on the remote control again. To turn subtitles on, either: subtitles to be shown where available. In be able to see, meaning you can keep up You can also adjust how loud AD is the Subtitles and Accessibility section of the with the action. Press on the remote control when Settings menu: compared to the normal programme watching live TV; or You will be able to see if AD is available for a soundtrack. 1. Scroll through the list of options and programme in the Information Panel. 1. Go to Settings and select Subtitles and choose Subtitles Language. In the Subtitles and Accessibility section of Accessibility and press OK. To turn AD on, either: the Settings menu: 2. Use the left or right arrow key to select 2. Scroll up the list of options and choose your preferred language. You can choose Press on the remote control; or 1. Select Audio Description Volume from the Subtitles. English (default) or another language, e.g. list of options. 1. Go to Settings and select Subtitles and Welsh. 3. Use the left or right arrow key to select Accessibility and press OK. 2. Use the left or right arrow key to select Subtitles ON, then press OK. 3. Press OK to conﬁrm your selection. the desired volume level and press OK. 2. Scroll up the list of options and choose Note: Subtitles will stay on until turned off. Audio Description.

3. Use the left or right arrow key to select AD ON and press OK.

Subtitles and Audio Description are automatically recorded even if you have them switched OFF at the time of the recording. NOTE To switch them on while playing back a recording simply follow the instructions above. 18 Settings: Subtitles and Accessibility

Sign language ‘Zooming’ the screen Sign language is available on some On If you’re finding it difficult to read some of Demand programmes on YouView. If a the text on the YouView screens, you can programme has been produced with sign use the Zoom tool to enlarge it. language and this setting has been enabled, signed versions of a programme will be Simply press on the remote control played in preference to non-signed versions. when using the YouView menus and guides, and use the left, right, up or down arrow To turn sign language on: keys to move around the screen. Once you’ve finished reading, press Zoom again to 1. Go to Settings and select Subtitles and go back to normal view. Accessibility and press OK. Please note: Other keys such as OK do not 2. Scroll up the list of options and choose work when zoomed. Sign Language.

3. Use the left or right arrow to select ON and press OK.

19 Settings: System Information

Device information Number of channels Network connection This option tells you the manufacturer, This tells you how many channels you have status model and serial number of your box. tuned. Check here if you think you have If you are using a broadband router, this missing channels. setting will show you the status of your connection. It will also give you information about that connection, such as the IP Software version TV signal quality address. You can change this information in This option tells you which versions of Network and Internet settings. software you currently have installed. This If you’re having reception problems, you will change from time to time as YouView can check the quality and strength of the updates software on your behalf. channel you’re watching. In Settings, use the arrow key to scroll left to the TV Signal and Quality option, then press OK.

20 Settings: Network and Internet

Access this section if you want to check your Wired Connection settings. If they are set to Automatic, your YouView Box will detect your settings. This option is the default setting and is considered to be appropriate for most users.

However, if you prefer, you can change this setting to ‘Manual’. You can then enter the IP address, Subnet Mask, Default Gateway, Primary DNS Server and Secondary DNS Server yourself. (If you don’t have this information, please contact your broadband provider.)

21 Settings: Device Management

Auto delete recordings Reset your YouView box Eco mode By default, your YouView box is set to delete Use this option if you want to reset your Use this option to manage the energy old recordings automatically when the hard YouView Box and restore it to its factory settings for your YouView box. By default disk runs out of space. However, to prevent settings. However, this will also reset your this is set to HIGH, the most energy efﬁcient this, use the arrow keys to select ON or OFF. PIN, any preferences you have set, delete mode. By changing this setting to LOW your your postcode and all your current and YouView box will only go into active standby, Software update future recordings and reminders. which is less energy efﬁcient but will reduce the start up time. YouView will automatically update your Note: Resetting your YouView box will delete software overnight, if the box is left in all your recordings. Make sure you have RF loop through standby. You can use this setting to check watched all the programmes you want to for updates manually. see before you reset your box. If you wish to supply the aerial signal to another device e.g. TV use this option to Update on demand Automatic standby time enable the Antenna Out connection on your YouView box. By default, this is set to OFF. players This option controls when or if your YouView box should go into standby mode. By Checking for updates to On Demand players S/PDIF Audio format default, it will go into standby after 3 hours is performed automatically. However, you if you have not interacted with it. YouView can be connected to a surround can check for updates yourself by selecting sound system using the S/PDIF connection. Check Now. To change the default setting, press OK on To change the audio format use the Automatic Standby Time and use the arrow or arrow to select SURROUND and press keys to select 2, 3, 4 or 12 hours. OK.

22 Settings: Your Info and Legal

The Your Info and Legal section allows you to view and edit your postcode. Your postcode lets us tailor services based on your location and is shared with our trusted partners.

This section also allows you to review the Terms of Use for the YouView service.

Your broadband provider

You may see a button appear on your main menu from your broadband provider. If this button does appear, it will give you access to additional services.

23 Troubleshooting

Need a bit of help with your YouView box? This section identiﬁes some of the more common problems you may encounter and offers suggestions to help you ﬁx them.

1. Setting up If the screen setup has ﬁnished but your box did not connect to your broadband, try the following steps to resolve this: When you switch the box on for the ﬁrst time, you’ll need to run through the on screen setup to tune the TV channels available to you. a) Press the YouView button on your remote control, go to Settings > Network and Internet > Wired Connection and select Automatic. If the screen setup doesn’t start, freezes or the ‘All Done’ screen is not This should enter your broadband settings for you automatically. If displayed at the end, try the following steps to resolve this: this does not happen, restart your router and try again. If you need to enter values manually, select Manual. (Note: Your broadband provider a) Check the power cable is connected securely to the box and power can provide you with these values). is switched on at the wall. b) If you did not accept the Terms of Use at the end of the screen b) Check your TV is ON and not in standby. setup, you will not be able to use the On Demand or Search features. c) Choose ‘source’ or ‘input’ on your TV remote control and select the To change this, press on your remote control and go to Settings > option which matches the port number on the back of your TV (e.g. Your Info and Legal > Terms of Use. Select Accept then press OK. The HDMI). For more details on selecting the correct input please refer to On Demand and Search features should now be available to you. your TV user guide. d) If the setup wizard has frozen, check your aerial cable between your TV and box and also your ethernet cable between your box and router are connected correctly and securely. If not, re-connect any loose cables. If you have used powerline adapters, check these cables too. e) Restart the box. Switch OFF the power supply to the box and then switch it back ON. The setup wizard should restart.

24 2. Poor picture: live TV – if your picture is 3. Poor picture: on demand – pixelated or breaking up: experiencing buffering, jittery or frozen picture

This is likely to be a problem with the signal reaching your YouView If you’re having trouble watching On Demand or Catch Up, try the box. Try the following steps to resolve this: following: a) Check all your cables are connected correctly and securely. In a) Check to see if there are any other devices connected to the particular, check your aerial cable’s connection to the wall socket and internet e.g. laptops or games consoles. These can slow your your YouView box. broadband speed, especially during peak periods. Disconnecting or reducing usage of these devices may resolve this issue. b) Restart your YouView box. Switch OFF the power to the box and then switch it back ON again. b) Check that all your cable connections, in particular the ethernet connection from your box to your router or powerline adapters, are c) If restarting your box didn’t ﬁx the issue, try a channel re-tune. connected correctly and securely. If not, re-connect any loose cables, Using your remote control, press the YouView button, go to Settings > restart your router and turn the power off and then on to reset TV Signal and Quality > Re-tune Channels. powerline adapters. d) Have there been any recent changes in or outside your home? For c) If the problem persists, you may need to contact your broadband example, have you placed any electrical appliances near the box? Is provider or an engineer. For more details, visit youview.com/support. there any building work taking place or has there been any extreme weather? These can sometimes cause electrical interference with your equipment. Try moving any electrical appliances away from the vicinity of your YouView box to see if this helps. e) To ﬁnd out if there is a problem with your YouView box, connect it to another known working aerial connection. If you’re still experiencing problems with picture quality, please contact Humax Support. f) If there appears to be a problem with the aerial in your home you may need to contact an aerial engineer. Please visit youview.com/support for more information.

25 4. On demand: if a Player is missing or 5. Error Messages: an on demand programme won’t play

a) Press the YouView button on your remote control, go to Settings Error messages will appear if an issue with YouView is detected, > Network and Internet > Wired Connection and select Automatic. e.g. reduced or lost digital signal. For more details on an error code This should enter your broadband settings for you automatically. If please visit www.youview.com/support this does not happen, restart your router and try again. If you need to enter values manually, select Manual. (Note: Your broadband provider can provide you with these values). b) If you did not accept the Terms of Use at the end of the screen setup, you will not be able to use the On Demand or Search features. To change this, press on your remote control and go to Settings > Your Info and Legal > Terms of Use. Select Accept then press OK. The On Demand and Search features should now be available to you.

If you are having problems accessing or watching catch up or on demand TV, please check all of the cables are connected and ensure your broadband connection is working. For more information, visit www.youview.com/support.

If you are experiencing problems with ﬁnding Players, please ensure you disconnect and reconnect the aerial cable and manually retune the channels by going to Settings>TV Signal & Quality>Re-tune Channels.

26 6. Sound problems: no sound 7. Can’t remember my PIN number

If you can’t hear anything while watching TV or during a recording If you did not change your PIN number during setup, the default PIN playback, try the following: is 1234. a) Check whether the mute or volume control button on your TV and / If you can’t remember your PIN, you can reset it by answering your or YouView remote control has been accidentally pressed. security question. Go to Settings > Parental Controls > Change PIN and enter the answer to your security question. b) Check all your HDMI / SCART cables are connected securely. If you can’t remember your PIN number and security question you c) If connected to a surround sound system, check that the system is will have to reset the box. (Note: Resetting your YouView box will on and cables are connected correctly and securely. delete all your preferences and recordings).

Syncing between picture and sound To reset your box, press on your remote control and go to Settings > Device Management > Reset YouView Box. Once you reset the box, If you have connected your YouView box to a surround sound system, you will need to go through the set up process again and create a you can adjust the synchronisation between the sound and picture new PIN number. manually. To do this, press on your remote control and go to Settings > TV Signal and Quality > Synchronise Picture and Sound, then select the appropriate value.

27 8. Cannot record programmes due to 9. Using the YouView app disk space

The most likely reason for this is a full hard disk. To free up space for If you are experiencing problems with using the YouView app new recordings, you’ll need to delete some of your old ones. To do please check you have connected your YouView app, on your this, press on your remote control, select MyView, then select the mobile device, to your YouView box. To check go to settings>Device recordings you want to delete, and press . Management>Mobile Devices.

28 Customer support Got a question or need more help with your YouView box? The team at Humax 5RGEK¿ECVKQP will be happy to help. Here’s how to contact them: tel: m0844 669 8800 hours: Mon-Fri 09:00-17:30 Power Supply email: [email protected] Power Type:5/25 website: humaxdigital.com/uk/ Power Consumption: Max. 27W (Standby: under 0.5W)

For any other questions about YouView services, please go to Input Voltage:#%XQNVU*\ youview.com/support. Protection:5GRCTCVG+PVGTPCN(WUG.KIJVPKPIRTQVGEVKQP

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*&/+VJG*&/+.QIQCPF*KIJ&G¿PKVKQP/WNVKOGFKCKPVGTHCEGCTGVTCFGOCTMU Weight: 2.75 kg CPFTGIKUVGTGFVTCFGOCTMUQH*&/+.KEGPUKPI..%

Instruction about the ‘WEEE’ Symbol

This product should not be disposed with other household wastes at VJGGPFQHKVUYQTMKPINKHG2NGCUGUGRCTCVGVJKUHTQOQVJGTV[RGUQH YCUVGUCPFTGE[ENGKVTGURQPUKDN[VQRTQOQVGVJGUWUVCKPCDNGTGWUGQH material resources. This will prevent possible harm to the environment QTJWOCPJGCNVJHTQOWPEQPVTQNNGFYCUVGFKURQUCN t&QOGUVKEWUGTU2NGCUGEQPVCEVGKVJGTVJGTGVCKNGTYJGTG[QWRWTEJCUGFVJKU RTQFWEVQTVJGKTNQECNIQXGTPOGPVQH¿EGHQTFGVCKNUQHYJGTGCPFJQYVJG[ECP VCMGVJKUKVGOHQTGPXKTQPOGPVCNN[UCHGTGE[ENKPI

$WUKPGUUWUGTU%QPVCEV[QWTUWRRNKGTCPFEJGEMVJGVGTOUCPFEQPFKVKQPUQH the purchase contract. This product should not be mixed with other commercial YCUVGUHQTFKURQUCN

29 Safety instructions and precautions

This box has been manufactured to comply with international safety standards. Please read the following safety precautions carefully.

1. Mains supply 5. Ventilation a) Operate this box only from the type of power supply indicated on a) The ventilation slots on the box must be left uncovered to allow the marking label. If you are not sure of the type of power supplied to proper airflow. your home, consult your local power company. b) Do not stand the box on soft furnishings or carpets. b) Disconnect the box from the mains before you start any maintenance or installation procedures. c) Do not stack other electronic equipment on top of the box. 2. Overloading 6. Attachments Do not overload a wall outlet, extension cord or adapter as this may Do not use any unsupported attachments as these may be hazardous result in fire or shock. or cause damage to the box. 3. Liquid 7. Lightning storm or not in use The box should not be exposed to liquid of any kind. In addition, no Unplug the box from the wall outlet and disconnect the aerial during objects filled with liquid should be placed on the box. a thunderstorm or when it will be left unattended and unused for long periods of time. This will prevent damage to the box due to 4. Cleaning lightning and power surges. a) Disconnect the box from the wall outlet before cleaning.

b) Use a light damp cloth (no solvents) to dust the box.

30 Safety instructions and precautions

8. Extraneous objects 12. Location Do not insert anything through the openings in the box, where they a) Place the box indoors to avoid exposing it to lightning, rain or sun. can touch dangerous voltage points or damage parts. Do not place it near a radiator or heater. 9. Replacement of parts b) We recommend the box has 10cm clearance from any other appliances susceptible to electromagnetic inﬂuences, such as a TV or When replacement of parts is required, be sure the service technician a VCR. uses replacement parts speciﬁed by the manufacturer or those that have the same characteristics as the original part. Unauthorised c) Do not block the openings and do not place the box on a bed, sofa, substitution may result in additional damage to the unit. rug or other similar surface.

d) If you place the box on a rack or a bookcase, ensure there is 10. Connection to the aerial adequate ventilation and that you have followed the manufacturer’s Disconnect the box from the mains before connecting or instructions for mounting. disconnecting the cable from the aerial. Failure to do so can damage e) Do not place the box on an unstable cart, stand, tripod, bracket the aerial. or table where it can fall. A falling box can cause serious injury, and 11. Connection to the TV serious damage to the appliance. Disconnect the box from the mains before connecting or disconnecting the cable from the TV. Failure to do so can damage the TV.

31 Safety instructions and precautions Warning

1. To avoid damage to the power cord 3. To avoid damage to your YouView or plug box a) Do not modify the power cord or plug. Do not use the box if it is out of order. If you continue to use it when defective, you might cause serious damage. Please contact your local b) Do not bend or twist the power cord. box distributor if the box is out of order. c) Make sure to disconnect the power cord by holding the plug. 4. To avoid damage of the hard d) Keep heating appliances as far as possible from the power cord in order to prevent the cover vinyl from melting. disk drive a) Do not move the box or turn the power off suddenly while the hard e) You should have easy access to the mains plug at all times. disk drive is running.

2. To avoid electrical shock b) The company shall not be liable for any corruption of data on the hard disk drive caused by carelessness or misuse. a) Do not open the main body of the YouView box. b) Do not insert metal or ﬂammable objects into the box. c) Do not touch the power plug with wet hands. d) Unplug the box from the mains socket if there is severe lightning. e) Unplug the box to install the aerial cable.

32 Open Source Software Notice

HUMAX products use certain open source operating system software distributed We protect your rights with two steps: (1) copyright the software, and (2) offer you customarily used for software interchange; or, distribution conditions are different, write to the author to ask for permission. For pursuant to GNU GENERAL PUBLIC LICENSE Version 2 and GNU LESSER GENERAL this license which gives you legal permission to copy, distribute and/or modify the c) Accompany it with the information you received as to the offer to distribute software which is copyrighted by the Free Software Foundation, write to the Free LICENSE Version 2.1 each as defined and published by the Free Software software. corresponding source code. (This alternative is allowed only for noncommercial Software Foundation; we sometimes make exceptions for this. Our decision will be Foundation, Inc. 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