TV User Guide

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TV user guide

Job No. 3447 Revision 5-DR Client BT Modifed 20/01/17 Project BT TV G5 user guide v2 – DF Created 14/09/16 Hello

PIXAR’S Use this guide to see what’s what with your new super-clear Ultra HD BT TV. FINDING DORY Or sneak a peek at bt.com/tv/welcome AVAILABLE TO OWN NOW

And there’s more in Store for you – see page 20 Here’s what’s in this guide Need some help?

Grab your remote and get going 4 Help with set-up 24 The main menu 6 Help with saving power 24 Watching live TV 8 Help with Freeview 25 Pausing live TV 10 Help with extra channels 25 Searching for programmes 12 How to control your TV using your BT TV remote 26 Recording programmes 13 Get to know your set-top box 27 Watching your recordings 14 Parental Controls and PINs 28 Players & Apps 17 Accessibility tools 29 BT Player, BT TV Store and My Zone 18 © D is n e y /P ix a r 2 0 1 6 Welcome to BT TV 3 Explore the BT Player Grab your remote You’ll fnd a huge library of on-demand entertainment, sport, flms, music and get going and kids’ shows, and the BT TV Store. See page 18 Open the main menu It’s the home of BT TV and where you go to get on-demand programmes, Meet your new best friend – your players, apps, your recordings and settings. See page 6 BT TV remote control. Use it to wander around, see the sights, See more about a programme pick what you’d like to watch. Switch your box on or of For when you want more information about the show. To fnd out how to also control your TV using your remote, Pause live TV have a look at page 26. You can pause, rewind and fast forward live TV, so you never miss a thing. See page 10

Record Press this to record a programme or series. See page 13

Want to control your TV using your Your super-smart search tool BT TV remote? Use this to search across all TV and on-demand. See page 12 Sometimes it’s hard enough keeping track of one remote, let alone two. Why not just use one? To work your TV using your BT TV Open the TV guide remote, see page 26. See what’s on and scroll back to catch programmes you might’ve missed. See page 8

4 Grab your remote and get going Grab your remote and get going 5 The main menu

To open the main menu, press on Guide Players & Apps MyTV BT Player 8:20PM your remote See what’s on, set recordings Find all the on-demand Watch and manage the Explore the BT Player to watch a huge library of and catch up on programmes players and apps, like programmes you’ve recorded on-demand entertainment, sport, flms, music and Use the and arrow keys and to from the last seven days. BBC iPlayer. or scheduled to record. kids’ shows. And remember to see what’s in the Store. fnd your way around. See page 8 See page 17 See page 14 See page 18 Press Back go back a step, or to exit. Guide Players & Apps MyTV BT Player Settings

Guide Players & Apps MyTV BT Player Settings

The preview bar ON NOW ON NOW ON NOW ON NOW ON NOW ON NO ON NOW ON NOW ON NOW ON NOW ON NOW ON NO Casualty Coronation Street Location, Locatio… Celebrity Big Bro… Manhattan Below each menu item is a handy row of Casualty Coronation Street Location, Locatio… Celebrity Big Bro… Manhattan Tw shortcuts. For example: when Guide is

highlighted, you’ll see what’s on TV now.

Casualty Coronation Street Location, Locatio… Celebrity Big Bro… Manhattan Tw

Guide MyTV BT Player Settings You can then fnd and jump straight to Players & Apps

a channel. 8:20PM Press to get to this row, then use Search Settings and and to pick a shortcut. Use this handy, super-smart search tool to Where you can manage your fnd what you want to watch across all your box settings. channels and on-demand players. See page 12

6 The main menu The main menu 7 Watching live TV The Guide 8:20PM Subscribed flter To open the TV guide, press Reminders Seven-day catch-up WED THU FRI SAT SUN MON TUE TODAY THU FRI SAT SUN MON TUE WED 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 on your remote In the Guide, fnd the programme you want If you see this symbol, it means the programme Use this flter to see to be reminded about. Then press on is available on catch-up. only the channels Use the arrow buttons to move up and included in your ALL CHANNELS HD & ULTRA HD SUBSCRIBED ENTERTAINMENT CHILDREN’S NEWS SPORT FILMS FACTUAL & LIFESTYLE your remote. down through the channels and left and Scroll back over seven days to catch up on subscription. 8:00 8:30 9:00 9:30 right through the schedule. The selected To cancel a reminder, fnd the programme and programmes you might’ve missed. When you’ve programme is highlighted. press . got to the programme you want, press to HD & Ultra HD flter 001 Call the Midwife Casualty get started. Press when: Use this flter to get straight to your HD and 002 Dragons’ Den Dad’s Army James May's Cars of the People • selecting a programme that’s currently super-clear Ultra HD on to jump to that channel Record channels. 003 New: Big Star’s Little Star The Jonathan Ross Show Press to record the selected programme. • selecting a past programme (which has 004 Night at the Museum 2 Walking the Himalayas a icon) to play that programme If it’s a series, you’ll be able to choose to record Filter channels by category on-demand (this will open a player like all its episodes once you’ve pressed . Press on your 005 The Wedding Date 5 Ne... Celebrity Big Brother BBC iPlayer and play the programme) Press twice to record the series while remote and scroll left watching the actual programme. See page 13 or right to choose the 006 Cats and Dogs: The Revenge of Kitty Galore Skyfall • selecting a future programme to set for more on recording. a reminder. category you want. Then press . INFO ON NOW CATEGORIES CHANGE DAY CHANGE PAGE Press to get back to live TV.

Programme info On now Change day Change page Press to fnd out more about If you’ve lost where you are, just Press and to skip backwards Press P and P to move the selected programme or to see if press to jump straight back to and forwards by 24 hours. quickly through the channels, it’s available in HD. now in the Guide. a page at a time.

8 Watching live TV WatchingWatching livelive TVTV 9 Pausing live TV Now and next ICE AGE 5: You won’t miss a minute. You can pause the programme, rewind to catch the To see what’s on next, press . The mini guide will show you what’s bit you missed, then fast forward to catch up to live TV again. coming up over the next 24 hours. Scroll up and down to see what’s on COLLISION other channels. COURSE Press to pause You can also record, set reminders and get more information on programmes You can pause live TV for up to two hours. To start watching again, press . using the mini guide. AVAILABLE TO OWN NOW

You can return to live TV at any time by pressing . If you change channel And there’s more in Store

while pausing, you’ll lose your paused position. 8:20PM

d for you – see page 20

Where are you? e

When you pause live TV, you can see when your pause started, where you s

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are now, and the programme start and end times. i

C L

ON NEXT m

Location, Location, Location n

004 8:00PM 9:00PM r

m Location, Location, Location ON NOW 21:00 22:00 23:00 00:00 o 332 Grey’s Anatomy Mad Men Fear the Walking D… Manhattan The Shield H

Previous Programme Where you Where you Live TV Programme Next x

o 8:20PM F programme start started are now end programme y r u watching The rest of the t n e C recorded bit (you can

8:20PM h t e fast forward this) i t n e Press to rewind w T 6 Keep pressing it to change the rewind speed. To start watching again, 1 0 2 press . To skip back 15 seconds, press . © Press to fast forward You can only do this when you’ve paused or rewound live TV. Keep pressing it to change the forward speed. When you reach the bit you want to watch, press . You can also skip forward 60 seconds by pressing .

10 Watching live TV 8:20PM

TODAY 14

ALL CHANNELS HD & ULTRA HD SUBSCRIBED ENTERTAINMENT CHILDREN’S8:20PM NEWS SPORT FILMS FACTUAL & LIFESTYLE

TODAY 8:00 14 8:30 9:00 9:30 Searching for programmes RecordingALL CHANNELS programmesHD & ULTRA HD SUBSCRIBED ENTERTAINMENT CHILDREN’S NEWS SPORT FILMS FACTUAL & LIFESTYLE 001 8:00Call the Midwife8:30 9:00 9:30 Casualty Press on your remote To record, press on your remote 8:20PM 001 Call the Midwife Casualty Or choose from the main menu You can press while watching live TV, browsing the Guide or looking at Search Use the number buttons to type what (On Now & Next) results. you’re searching for (for example, press 002 Dragons’ Den Dad’s Army James May's Cars of the People twice to get ‘b’). 002 Recordings will automatically start and Dragons’ Den Dad’s Army James May's Cars of the People fnish at the times listed in the Guide. As you type, suggested programmes You can’t add extra time before or after appear. Press and press to pick a 003 New: Big Star’s Little Star The Jonathan Ross Show the recording. progamme. Some programmes might be available Breaking Bad Recording a series On Demand and On Now & Later. If you 003 004 New:Night at Bigthe Museum Star’s 2 Little Star Walking the Himalayas The Jonathan Ross Show On Demand (9) Now & Next (12) choose a programme from the On Demand When in the guide, you’ll be able to choose to search results, it will launch a player (like record all episodes once you’ve pressed . BUY, SUBSCRIPTION BBC iPlayer). Breaking Bad SUBSCRIPTION SUBSCRIPTION SUBSCRIPTION SUBSCRIPTION SUBSCRIPTION Press twice to record005 the series while The Wedding Date 5 Ne... Celebrity Big Brother 65 EPISODES Breaking Bad Breaking Bad Breaking Bad Breaking Bad Breaking Bad watching the actual programme. You’ll always

To return to live TV at any time, press .

Skyfall Cats and Dogs: The Revenge of Kitty Galore

get a confrmation message006 when a recording The Wedding Date 5 Ne... Celebrity Big Brother 005

Breaking Bad Breaking Bad Breaking Bad Breaking Bad Breaking Bad

Night at the Museum 2 Walking the Himalayas 004

Breaking Bad

New: Big Star’s Little Star The Jonathan Ross Show 003

On Demand (9) Now & Next (12)

002 Dragons’ Den Dad’s Army James May's Cars of the People

Breaking Bad is set.

001 Casualty

006 CallCats the and Midwife Dogs: The Revenge of Kitty Galore Skyfall

004 Night at the Museum 2 8:20PM Walking the Himalayas 8:20PM Search tips Cancelling a recording Recording two programmes Recording clashes Press on your remote control to enter a space. Go to the Guide and fnd theINFO programme you YouON can NOW record two programmes at the CATEGORIESIf you try to record too many programmesCHANGE DAY CHANGE PAGE want to cancel. Then press . same time while watching another from at the same time, you’ll create a clash. Press to delete the last letter you entered. Players & Apps or MyTV. You can record up If this happens, we’ll let you know how to You can also cancel a recording through MyTV. to 600 hours of your favourite programmes fx it (for example, by cancelling another Press to see all results that match your search. To do that, fnd the programme in your list of and series (or around 250 hours in HD or scheduled recording). scheduled recordings. Then press . Press to clear your search and start another. 005 around 60The hours in Ultra Wedding HD). Date 5 Ne... Celebrity Big Brother See page 14 for more on MyTV.

12 Searching for programmes Recording programmes 13 006 Cats and Dogs: The Revenge of Kitty Galore Skyfall

INFO ON NOW CATEGORIES CHANGE DAY CHANGE PAGE Watching your recordings Recordings Scheduled 8:20PM Press to open the main menu and choose MyTV Deleting recordings Record icons PAGE 1 OF 5 Highlight the programme you want to watch and press or . To delete a programme you’ve recorded, select the recording and press Programme set to record on your remote. If you only watch part of a recording, you can carry on from where Series set to record To delete a series you’ve recorded, select the series and press on you left of or start from the beginning by pressing . your remote. Then press to confrm. YESTERDAY SUN 8 JAN WED 4 JAN The Voice Dance, Dance, D… Loose Women Programme recording The Recordings area of MyTV lists all your watched and unwatched recorded If you’re worried about accidentally deleting recordings, go to Settings > now programmes. The Scheduled area lists all your upcoming recordings. Recordings > Confrm Delete and choose between on or of. Recording episode If you’ve got a lot of recordings, they’ll be split across two or more pages TODAY SUN 25 DEC WED 21 DEC MON 19 DEC within a series now and series recordings will be grouped together. You can order the list of Auto deleting recordings The Only Way Is Essex EastEnders The One Show Good Morning B… recordings by date or alphabetically. Programme recorded If your BT TV box gets full and there isn’t enough space to record a new programme, it’ll automatically delete a recording, starting with the oldest Programme recorded To watch a recording from an Extra TV channel, your BT TV box one you’ve watched. YESTERDAY YESTERDAY THU 15 DEC FRI 2 DEC THU 1 DEC and locked Let It Shine Taboo The Jeremy Kyl… The Big Bang Th… Location, Locatio… needs to be connected to your Hub. To stop a programme being deleted, you can lock it. Highlight the recording Some of the programme and press the yellow button on your remote. PAGE 2 OF 5 is recorded To unlock a recording, highlight it and press the yellow button again. Some of the series is recorded INFO DEL DELETE LOCK/UNLOCK 50% FREE A series of recordings

Recording failed Programme info Delete Lock/Unlock Recording space left Press to fnd out Press to delete the Press to lock the selected more about the selected selected programme or programme and prevent it programme. series. from being deleted.

14 Watching your recordings Watching your recordings 15 Players & Apps

. d e v r e s Press and choose Players & Apps e r JASON BOURNE s Players Apps 8:20PM t h g i Use the arrow buttons to choose a Player r

l AVAILABLE TO OWN NOW l A

. or App, then press to open. s o i d u t S And there’s more in Store To return to live TV at any time, press . l a s r for you – see page 20 e v i

n BT Player ofers a wide range of on-demand

1 and subscription programmes (see page 18).

2 And you’ve got apps to choose from too, like

in stunning Ultra HD.

Players Apps 8:20PM

Players & Apps 17 BT Player Sport Film Kids Music BT TV Store Get the best of Latest available flms for you All the kids’ favourites. The home of music Choose from thousands of flms Press on your remote BT Sport, on demand. to rent, or buy to keep. Explore And with no adverts too. videos, concerts and to buy or rent, the latest TV box by genre, trending flms, most full albums. sets, kids’ favourites and the Or choose BT Player from the main menu viewed, new releases, award best of Curzon Home Cinema. winners and kids’ flms. See page 20 The BT Player opens on the Highlights page. You’ll see the best of the best and some recommendations for you to browse. If you’ve already started watching something, the player will remember where you got to and pick up where you left of when you go back to it. Use the arrow buttons to move around, and press to select. Remember to scroll down (and right) to make sure you see everything there is.

Show free to me

Entertainment My Zone  Search  Settings  Help Answers to common To see what you can watch for free, What we recommend, recently Come here to see your favourites Use this for help Here you can fnd questions about your press on your remote. added episodes, trending box sets, and what you’ve bought or fnding a programme. your Payment PIN and TV service, equipment  Available to buy, rent or subscribe to  Add or remove a favourite what’s available on catch-up, best rented, and to continue watching manage who can use it This is also the easiest way to fnd documentaries, and the latest full from where you left of. to buy content. and error codes. Highlight a programme that has a icon and This one’s really easy. Highlight a programme programmes you’d like to catch up on.  TV series from the BT TV Store. See page 21 press for more detail. and press on your remote.

BT TV Store © 2016 Storyteller Distribution Co., LLC. All Rights Reserved. My Zone ® “Trademark TARZAN owned by Edgar Rice Burroughs, Inc. and used by Permission” © 2017 Edgar Rice Burroughs, Inc. and Warner Bros. Entertainment. All Rights Reserved.

Browse and buy or rent the latest blockbusters and TV box sets. Choose Store in the BT Player. Favourites Suicide Squad There’s a world of entertainment at your fngertips If you like something, make it a favourite by with thousands of flms to choose from. Buy and pressing or selecting . It’ll then show in own to watch at any time – or rent for 48 hours. © 2017 Warner Bros. Entertainment. All rights reserved. TM & © DC Comics. My Zone. David Brent: Life on the Road There are also hundreds of TV box sets which you can buy as single episodes or whole seasons. My Rentals And for the best in independent flm, browse Here’s where you’ll fnd the flms you’ve rented. Curzon Home Cinema. They’ll show here during the 48-hour rental period. © 2016 LOTR Films Ltd, British Broadcasting Corporation, Entertainment One UK Ltd. You can download anything you’ve bought using the BT TV purchases app on smartphones, tablets or computers. My Purchases Store content can be PIN protected. See Parental This is where you can fnd what you’ve bought in Controls and PINs on page 28. the BT TV Store.

The Legend Of Tarzan

When to use your Payment PIN

You’ll need it to authorise any payments © 2017 Warner Bros. Entertainment. in the BT Player, if you’ve set this up. Continue watching For more about this PIN, go to page 28. If you’ve already started watching something, you can carry on where you left of. Star Trek Beyond

20 BT Player BT Player 21 Need some help?

Take a look at bt.com/help/tv Here’s what’s in help Or chat with us (any time between 7am Help with set-up 24 and 11pm) at bt.com/chat Help with saving power 24 If you need to talk to us, give us a ring Help with Freeview 25 on 0800 111 4567. We’re usually less Help with extra channels 25

. busy between 12pm and 6.30pm. d

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r How to control your TV using your BT TV remote 26

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g You can report a fault at bt.com/faults Get to know your Ultra HD box 27 i

n I Parental Controls and PINs 28

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s Accessibility tools 29

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e g a l l i V d And there’s more in Store n a . c for you – see page 20 n I , s ie r t s u d n I s re tu ic P ia b m lu o C 6 1 0 2 22 © Need some help? 23 Help with set-up Help with saving power Help with Freeview Help with extra channels

Can’t see the welcome screen or the screen says ‘No Signal’? There are three diferent standby modes. To change these, go to Settings, You might fnd some or all of your Freeview channels are missing or they’re Extra channels come to you over your broadband, so make sure your set-top then Power and Standby. You can adjust Deep Sleep timings here, too. poor quality. Most of the time, the problem will right itself. Or you might box is always connected. This could mean your TV is using the wrong source or input. Here’s what need to make a quick and easy fx. Here’s what to do. to do. 1 Check your box is up to date by pressing the button on your Standby mode Approximate energy use 1 Check the coverage in your area at digitaluk.co.uk. Just type in your remote. Then go back to the channels you’re trying to watch. If they’re 1 Check your set-top box is correctly connected to an HDMI port on your TV. When connected With no network postcode and house number to see which channels you should be able still not working, follow the steps below. 2 If they’re connected okay, check your BT TV box has a blue light on using Ethernet connection to get. its front. (You can fnd out more about lights on page 27.) 2 Check the connection between your TV box and broadband is working 2 Check your aerial connections. Your aerial needs to be in good working by playing an on-demand programme. If that doesn’t work, check the 3 If the light’s blue, fnd and press the ‘Input’ or ‘Source’ button on your Energy Saver 0.3 watt 0.3 watt order to get Freeview channels. Make sure the aerial cable is going connection to your Hub. If your broadband isn’t working on other devices, TV remote (it’ll look something like ) and select HDMI1, HDMI2 Always Ready 15 watts 9.1 watts straight into the Aerial IN socket on the back of your TV box. You might get in touch to let us know. or HDMI3. also get a better picture quality by removing any amplifers or splitters Smart Standby 3 If you’re able to watch other on-demand programmes, you’ll need to You should have the right input now. If not, please have a look at your 0.3 watt 0.3 watt that you’ve got connected. (default 1am – 5am) check the box software is up to date by going to Settings, then TV maker’s guide for more help. 3 If you’re stuck, you can report a fault at bt.com/faults or call us on Software Information and then Update Software. Smart Standby 0800 111 4567 and we’ll send a specialist to check your aerial. It might 15 watts 9.1 watts 4 If that doesn’t work, switch your Hub of at the power and then back Watching programmes in Ultra HD (default 5am –1am) be out of place, or something might be restricting the signal. Or you can on again and do the same with your set-top box. To watch programmes in Ultra HD, you need to have an Ultra HD / 4K TV contact a local professional to help. If you need outside or roof access to that’s compatible with BT TV’s Ultra HD service. If your TV isn’t compatible, Other box states Approximate energy use your aerial, we recommend getting someone in to do it for you. 5 If you’re still having problems, let us know by reporting a fault at you can still watch standard HD programmes. bt.com/faults or call us on 0800 111 4567. In full operation Up to 11 watts Your TV needs to have at least one HDMI socket that supports both HDMI 2.0 and HDCP 2.2. It’s sometimes called ‘HDMI 2.0’ or just ‘2.0’. Make sure your Of 0.1 watts BT Ultra HD box is connected to the correct HDMI socket on your TV. Time to switch from On to Standby in Energy Saver mode 180 seconds

Bit stuck? Note that if you switch power of (at the socket) overnight to save energy, Not all TVs work the same way. To fnd out more about fnding it won’t pick up software updates and you can’t record during this time. the right HDMI socket and more about Ultra HD settings, go to bt.com/help/ultrahd or take a look at your TV manufacturer’s support site to check the specifcation of your TV.

24 Need some help? Need some help? 25 How to control your TV using your BT TV remote Get to know your Ultra HD box

You can set your BT TV remote to control both your TV brand Code The buttons BT TV box and your TV. Here’s how. As well as using the remote, you can Goodmans 2037 also control your BT TV box with the 1 Turn on your TV, then look up the four-digit code for your brand of TV Hitachi 2424 buttons on the top. (see the table on the right). Then hold down and until the blue light on the remote fashes three times. JVC 2788 The lights LG 2992 The lights on the front of your box 2 When the fashing stops, enter the four-digit code for your brand of TV show you what it’s doing. (see the table on the right). The blue light will fash another three times. Panasonic 3846 Box status The lights show… 3 Hold down until your TV turns of. The blue light will blink while Philips 3951 it turns of. Of Samsung 4483 4 When your TV turns of, let go of and press it again – your TV On should turn back on. Next try Vol , Vol . Sharp 4848 Low power standby (see page 24) Active standby (see page 24) For some TV brands, you need to press instead of . So if it’s Sony 4985 not working, try this step again but press . On and recording Toshiba 5523 Low power standby and recording 5 If the volume control works, press . And that’s it! If your make of TV isn’t listed here, you If it doesn’t work, start again from Step 3. can fnd a full list of brands and codes at bt.com/help/remote Connecting a separate sound system Using your remote to switch to another device To fnd out more about this, go to When switching to another device on your TV (like a games console), Once you’ve set up your remote, bt.com/help/tv or see your sound press on your remote, then keep pressing (not the up or system’s user guide. down arrows) to scroll through your choices (like HDMI1). you can: • turn your TV on and of (standby) Maximum volume too low? • switch to another device If you need to change the volume on your BT TV box after setting up Aerial In S/PDIF HDMI Ethernet Power your remote, hold down AD while pressing Vol , Vol . • adjust or mute the volume. Connects to the Digital audio connection to Connects to Connects to your Hub for Connects to the mains power aerial wall socket your home cinema system your TV a broadband connection using the supplied cable

26 Need some help? Need some help? 27 Parental Controls and PINs Accessibility tools

It’s easy to control access to BT TV, if you want to. Payment PIN There are lots of things you can do to make your BT TV even Switching on the high-contrast colour scheme When you set up your box you’ll be asked to set a Payment PIN. To turn this easier to use. To review and change your accessibility settings, If you fnd the menus difcult to read, there’s a high-contrast colour scheme PIN on or of, go to the BT Player, then choose Settings  and PIN Settings. Parental Controls press then select Settings and scroll down to Accessibility you can use instead. It has white text on black and the menu options don’t If you forget your Payment PIN, call the BT helpdesk on 0800 111 4567 or blend in with the background. With BT TV, you only need to set these once. They’ll cover all channels, and Language. Here’s a summary of what’s what. go to bt.com/PIN players and programmes. To switch this on, go to Settings and scroll down to Accessibility and Turn on Subtitles, Audio Description (AD) and Sign Language Language and choose Appearance. About your PINs If the broadcaster provides these features, they’re available on live TV and There are two PINs. Use your Parental Control PIN to control access to on-demand programmes. programmes with an age rating. Use your Payment PIN to make purchases AD on the BT Player. You can have the same PIN number for both if you like. On your remote, use and to turn Subtitles and Audio Description on and of. Parental Control PIN Your default PIN is always 1234. But you can change it at any time. To do For sign language settings, go to Settings and scroll down to Accessibility that, go to Settings, then Change Parental Control PIN. You’ll also need and Language to get to the options available. All on-demand programmes to create a security question, which you’ll be asked for the answer to if you have a subtitles or audio description option. forget your PIN. Using audio feedback Can’t remember your Parental Control PIN and security question? You’ll need to reset the box. To fnd out how, pop over to If you aren’t sure you’ve pressed a key or not, turn on audio feedback so bt.com/help/resettv there’s a bleep on the TV every time you press a key on the remote. Partially sighted and blind viewers might fnd it makes navigation easier. Remove channel logos Unhiding age-rated programmes and flms To switch this on or of, go to Settings and scroll down to Accessibility and You can stop these logos appearing in the Guide to make it easier to read. Language and choose Audio feedback. When pressing , you can go left When you activate Parental Controls, all programmes rated PG, 12, 15 and or right to turn audio feedback of or on. 18 are hidden. You can also choose to put Parental Controls on programmes Remove transparency that have a guidance warning. You can change settings so that you don’t see the ‘transparent’ background image of a programme while you’re browsing the Guide. You might need to type in your Parental Control PIN if you try to watch a live programme with an age rating of 15 or above between 5.30am and 9pm.

28 Need some help? Need some help? 29 To avoid damaging your set-top box • Proof of purchase is needed. • Don’t use your set-top box if it’s out of order. If you keep • The equipment is returned to BT or its agents as instructed. The small print using it when it is defective, you might cause serious damage. • Doesn’t cover any faults or defects caused by accidents, misuse, Please contact BT if it isn’t working properly. fair wear and tear, neglect, tampering with the equipment, or any • Unplug it from the mains socket if there’s severe lightning. attempt at adjustment or repair other than by approved agents. • Doesn’t afect your statutory rights. To avoid damaging the hard disk drive Using Zoom Using your keyboard as a remote Safety instructions and precautions • Don’t move your set-top box or turn the power of suddenly Within the 12-month guarantee period The button has two functions: one for the main menu and one for the You can use a UK USB keyboard to interact with your BT TV box, either Your BT TV set-top box has been made to comply while the hard disk drive is running. If you have problems using your set-top box, don’t return it before with international safety standards. Please read the • BT won’t be liable for any corruption of data on the hard disk you’ve contacted the BT Technical Helpdesk on 0800 111 4567. Guide (where you fnd live TV channels). alongside the remote or instead of it. There’s a USB connection on the back following safety precautions carefully. drive caused by carelessness or misuse. In the unlikely event of a defect occurring, please follow the and the left-hand side of the box. Helpdesk’s instructions for replacement or repair. How to zoom when using the main menu Liquid Other information Outside the 12-month guarantee period If you’re fnding it difcult to read some of the text while you’re in the main • This option supports popular USB keyboards. Keep all kinds of liquids away from your set-top box. Don’t put anything flled with liquid (like a vase of fowers or an oil-burning YouView If your set-top box needs repair after the end of the guarantee menu or sub-menus (such as settings), you can use Zoom to make it bigger. candle) on it. YouView is subject to terms of use, suitable broadband speed, TV period, the repair must meet the approval requirements for • Certain keys imitate the buttons on the remote. aerial and coverage. See www.youview.com. Software contained connection to the broadband and telephone network. Contact For example: press on your remote to bring up your main menu, then Cleaning in this device is licensed on a limited basis. All other rights are the BT Technical Helpdesk on 0800 111 4567 for details of BT’s • You can use the standard alphabet keys to enter text. • Unplug your set-top box from the wall outlet before cleaning. approved repair agents. press on your remote to make the text bigger (you’ll be able to use the reserved. YouView and the YouView logo are trademarks of YouView • Use a light damp cloth (no solvents) to dust it. TV Limited and are used under licence. © YouView TV Limited options on the screen as usual). Press again and you’ll be able to use • The ‘1’ key also cycles through punctuation. Ventilation 2010 – 2017. All logos and content images are trademarks and/or Recycling the arrow buttons on your remote to move around the screen. Press Select copyright of their respective owners. Images are for illustration only • Keep the ventilation slots uncovered to allow proper airfow into How to recycle your equipment • The keyboard number keys work in just the same way as the number your set-top box. and may difer on screen. Content is subject to availability. to be able to use the options again. Press for the third time to go back Your set-top box, remote control and broadband • Don’t stand it on soft furnishings, carpets or delicate surfaces. to the normal view. keys on the remote. Open source software extenders (if you have them) are classed as electrical or • Don’t stack other electronic equipment on top of it. Your set-top box uses open source software. To fnd out more, electronic equipment, so DO NOT put them in your normal rubbish • Don’t keep it in a confned, unventilated space (like a cupboard). How to zoom when in the Guide A number of keyboard layouts are supported, like Jumbo, Clevy and go to bt.com/vision/opensource bin. It’s all part of the Waste Electrical and Electronic Equipment Press . When you can see the TV listings, press to make the text multimedia. You can read more about this and print out keyboard Environment Declaration of Conformance (WEEE) Directive (2002/96/EU) to recycle products in the best way • Don’t expose your set-top box to direct sunlight. – to be kinder to the planet, get rid of dangerous things more safely bigger (you’ll be able to use the options on the screen as usual). Press overlays at btplc.com/inclusion/BTTV Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC • Avoid putting your set-top box on a delicate surface or antique and Energy-related Products Directive 2009/125/EC. The BT TV and bury less rubbish in the ground. again to return the text to its original size. or veneered wood. set-top box is for use within the UK. You can fnd the Declaration The BT Electrical Take Back Scheme of Conformance at bt.com/help/youviewdoc If you’d rather send your set-top box back to us, it’s easy and free Warning of charge. Using Grid 2 To avoid damaging the power cord or plug Warranty 1 Call 0800 800 150 and tell us what you want to return. • Don’t change the power cord or plug. Grid 2 is software for Windows computers. You can use it to control your We’ll then send you a pre-paid posting bag. • Don’t bend or twist the power cord. Your set-top box is guaranteed for 12 months from the date you 2 Pack everything, including any cables, into the original box. BT TV box without a remote or keyboard. It accepts input from a wide range • Make sure you unplug the power cord by holding the plug. bought it. (If you don’t have it, please use another box or bubble wrap • Keep heating appliances as far away as possible from the power Subject to the terms listed below, the guarantee covers the repair of devices, like switches, head pointers and eye gaze systems. as protection.) cord to avoid the vinyl cover melting. or, at BT’s or its agent’s discretion, the option to replace the set- 3 Pop it in the posting bag and seal it. • You should have easy access to the mains plug at all times. top box or any of its components (other than batteries) – if any are You can fnd out more about this at btplc.com/inclusion/BTTV and 4 Peel of the barcode from the address label and stick it next to found to be faulty or below standard, or not put together well or the postage label on the posting bag. sensorysoftware.com To avoid electrical shock using unsuitable materials. • Don’t open the main body of your set-top box. 5 Take it to your local Post Ofce. We recommend you ask for • Don’t insert metal or fammable objects into it. A set-top box over 28 days old from the date you bought it may be proof of posting – there’s no charge for this. replaced with a refurbished or repaired product. • Don’t touch the power plug with wet hands. Sorry, but we can only deal with BT equipment. You can usually • Unplug it to install the aerial cable. Guarantee conditions take other old equipment to your local recycling centre. • Only covers defects that occur during the guarantee period. Remember, batteries need to be disposed of responsibly too.

30 Need some help? Available in other formats including Braille, large print and audio CD. Please go to bt.com/mediatypes or call 0800 800 150.

Ofces worldwide

© British Telecommunications plc 2017. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). Item code 082828 V2 All this information was correct as of January 2017. See our terms and conditions at bt.com/terms

20000-00584 MANUAL/DTRT4000/100GB