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Municipal Transportation Agency

s.f. muni Transit Information for Seniors and People with Disabilities s.f. muni access guide

table of contents

Getting Started 7

Bus Access 15

Access on 21

Access to Muni Historic Streetcars 29

Muni Accessibility Advisory Committee 35

Paratransit 37

The SF Muni Access Guide was written by SFMTA Accessible Services. Design and production is by MIG, Inc., revised by SFMTA Marketing. Fully accessible electronic versions of this publication can be found at www.sfmta.com/publications April 2012 getting started getting started

The San Francisco Municipal San Francisco. Trains run in the subway Transportation Agency (SFMTA) manages downtown and on surface streets in the and operates the city’s surface trans- neighborhoods. portation network, which encompasses transit, paratransit, pedestrians, parking The Historic F Line runs between Castro and traffic, bicycles and taxi regulation. and Market streets and Fisherman’s The San Francisco Municipal Railway, Wharf. The historic streetcars are or Muni, is the transit arm of the SFMTA accessible at most stops via platforms and provides service that is accessible that provide level boarding for customers to seniors and persons with disabilities who use wheelchairs and others who 24 hours a day, seven days a week. need it. This chapter provides an overview of the Muni’s rubber tire vehicles are wheelchair system and descriptions of trip planning accessible and operate on an extensive and fare payment options. network of routes that provide service within two blocks of most city addresses. Travel Options Accessible boarding for wheelchair users is The agency operates vehicles available on all modes except cable cars. (LRVs), historic streetcars, “rubber tire” vehicles includ- ing diesel buses, hybrid/ diesel buses, electric trolley coaches and the world famous cable cars. The Metro system consists of six light rail lines, the , , , , and the T Third, that serve downtown and neigh- borhoods in the western and southeastern parts of Clockwise from top left: light rail; hybrid/diesel vehicle; diesel bus; electric trolley; historic streetcar.

[ 4 ] muni access guide muni access guide [ 5 ] getting started started

the locations of station to-use, reloadable Clipper elevators on Market Street transit fare card. east of holders can load monthly and shows which surface F passes or cash value on their Line streetcar and light rail card, which is accepted by Above: 511.org, sf311.org and Metro stops are accessible most Bay Area transit agen- NextMuni for customers who require cies (e.g., BART, AC Transit, level boarding. and others). The Clipper card replaces all paper to a shelter or pole. You For customers who need to use an can call 511 and provide “Fast Passes” and the monthly discount elevator to access a Metro station, there fare sticker, as these media can now be Planning Your Trip the stop number to get are a few options for checking to make bus arrival times. The website features loaded electronically onto the Clipper sure the elevators needed are in service. card. A variety of tools are available to assist a “Take Transit” trip planner. When you Call the San Francisco Customer Service you in planning a transit trip. enter your origin and destination, the Center information number, 311 (outside Regional Transit Connection (RTC) trip planner provides several bus and rail the 415 area code dial 415.701.2311), discount ID cards for customers with The website www.NextMuni.com can options for your trip. to get information about Metro station disabilities have all the capabilities of a be used to select origin and destina- elevators 24 hours a day. Information Clipper card. RTC card holders can load tion stops on all light rail lines and bus The SFMTA Streets & Transit Map (left) regarding elevator status at shared a monthly discount pass on their card, or routes. NextMuni information can be shows all bus, light rail, historic streetcar Muni/BART stations can also be obtained load cash to pay a discounted single ride accessed from Internet-enabled handheld and cable car routes and can be used to from BART by calling 510.834.LIFT or fare (for information on how devices such as cell phones and personal help plan a transit trip. The map includes 888.235.3828 (information is updated to obtain an RTC digital assistants (PDAs) so you can plan many San Francisco points of interest for when there is a change in status). During card see page X). your trip in advance or as you go. visitors, as well as government buildings your Metro trip, look for elevator status like City Hall and the San Francisco Main Clipper also offers a Digital signs that provide real-time arrival messages that are provided on the train Library. The map can be viewed online Senior Clipper card information are available at Metro sta- information screens at many Muni street at www.sfmta.com or for customers aged tions and at many transit shelters. The level platforms, station agent booths and purchased at a variety of 65 and older. The distinctive new “seismic wave” transit on subway platforms. locations including at the Senior Clipper card shelters and many of the older shelters SFMTA Customer Service allows customers have “push-to-talk” buttons that, when Center at 11 South Van to load discounted pressed, provide a voice announcement Ness Avenue, City Hall monthly passes or of the arrival times displayed on the and many stores through- add cash value to pay digital sign. out the city (see the Paying your Fare the discounted senior SFMTA website for spe- Another helpful resource is 511.org ® fare each time they cific vendor locations). Clipper which provides information via telephone The SFMTA recently introduced the easy- ride. To obtain a Senior Clipper card you (511) and on the website www.511.org. Note that the map shows must fill out an application and provide All bus stops have an ID number affixed

[ 6 ] muni access guide muni access guide [ 7 ] getting started

proof of age. Applications are accepted a pass loaded. You may at the SFMTA Customer Service Center also use a TVM to load a (11 South Van Ness Avenue at Market monthly pass or cash onto Street), at the SFMTA Presidio Fast Pass your Clipper card. Sales Kiosk (949 Presidio at Masonic), on the concourse level of the Embarcadero You are encouraged to call BART/Muni Station and at the Bay Clipper to register your card Crossings storefront in the San Francisco so you will not lose the value Ferry Building. of your pass or cash if your card is lost, stolen or damaged. Lost, As part of the transition to Clipper, the damaged or defective RTC/Clipper agency has installed new fare gates cards should also be reported to the and ticket vending machines (TVMs) RTC office (415.252.3291); problems with at all Metro stations (Embarcadero, Senior Clipper cards should be reported Montgomery, Powell, Civic Center, Church, to Clipper at 877.878.8883. Please note Castro, Forest Hill and West Portal). The that there is a $5 fee to replace a lost, new TVMs dispense discount single-ride stolen or damaged RTC/Clipper card. SFMTA Customer Service Center at 11 South Van Ness Avenue reloadable tickets that are valid for 90 days from the date of purchase. You can HOW TO PAY USING CLIPPER Note that Proof of Payment (POP) is are eligible to pay the discounted cash also use a TVM to load a monthly pass or required throughout the system. You fare to ride Muni. On buses, streetcars cash onto your Clipper card. To pay your fare using a Clipper card on a must tap your Clipper card when board- and light rail vehicles operating on the bus, historic streetcar or an LRV running ing a vehicle or passing through a fare surface, you must show a valid ID to There are a few ways to load a pass on the street, simply hold your card to the gate so you can prove you have paid your pay a discount cash fare. On the Muni or cash on your Clipper, RTC or Senior lower part of the card reader as you step fare. Fare Inspectors may ask to check Metro underground, you must purchase Clipper card. You can contact Clipper into the vehicle. The reader will beep your card to see that it has been tagged. a reloadable discount ticket from a (877.878.8883) to load value or to set once to register your payment (if it beeps Customers without Proof of Payment will ticket vending machine to enter the up Autoload so that a discount pass is twice you may have a low balance on be subject to a fine. system through fare gates or via the automatically loaded on your card each your card). elevator. Fares are subject to change; month. The cost of your monthly pass will On cable cars, a conductor will tag your for current fare information call 311 or then be automatically deducted from your If you are entering the light rail system card on a hand-held Clipper reader. visit www.sfmta.com. in the subway, hold your Clipper card to bank account or charged to your credit CASH FARES card. You can also register your card and the card reader on a fare gate, which will For seniors, photo ID for proof of age is open when your fare has registered. If required. Accepted forms of ID include: set up Autoload at www.clipper.com. Seniors (age 65 and over) and people You can also take your card to a Clipper you need to use the elevator to access with disabilities with proper identification • ID retailer, like a participating or the Muni boarding platform, there are transit agency ticket office (call Clipper Clipper card readers installed near the for a complete list of vendors) to have elevators on the concourse level.

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• Government-issued passport them from the vehicle. • A general description of the Operator Applicants for the RTC card may seek “Basic” or “Medical” eligibility. • SF City ID Card Complaints and • A description of the incident Commendations Customers will have Basic eligibility for • Driver’s license • Your contact information the RTC card if they have one of the fol- To report an equipment problem on a For customers with disabilities proof of For complaints relating to a possible lowing documents constituting proof of Muni vehicle, or to commend or make eligibility to pay a discount fare includes: ADA violation, you may request an disability: a complaint about an Operator, please call 311 (415.701.2311 outside the 415 administrative hearing when you report • Medicare Card (not Medi-Cal) • Valid Regional Transit Connection your complaint to 311. SFMTA staff Discount ID area code) and provide the following information: responding to Operator complaints will • California DMV parking placard • Medicare card and valid photo ID attempt to identify the Operator using the registration (if you have a disabled • The time, date and location of the information you provide. If the Operator persons license plate you must apply • DMV parking placard registration incident is identified, you will be invited to attend for medical eligibility) and valid photo ID a hearing with the Operator, his or her • The vehicle route (letter or number) union representative and a neutral hear- • Proof of Veterans Disability – A • Transit Discount ID issued by another and the direction of travel (e.g., ing officer. The hearing officer will hear Service Connected Disability ID transit agency in California and valid inbound or outbound; north, south, testimony from all parties and make a Card or Veteran’s Administration photo ID east or west) determination. Certification demonstrating a disabil- ity rating for aid and attendance, or The cash fare is valid for one trip and a • The number of the vehicle. Buses You will also receive a letter from the a service-connected disability with a transfer can be used for up to 90 minutes and light rail vehicles have four-digit SFMTA acknowledging your complaint rating level of 50 percent or higher from the time it is issued. numbers that are displayed on the and indicating what action was taken. front and back of the vehicle interior Equipment problems will be relayed to In the absence of one of the documents Service Animals and exterior (LRV numbers include maintenance personnel at the appropri- establishing basic eligibility, custom- the letter A or B denoting the front Trained service animals are allowed to ate division. ers may apply for medical eligibility. ride free of charge on all Muni vehicles. and back of the car). The vehicle Customers traveling with a service ani- numbers of buses and LRVs are Regional Transit Connection mal should notify the Operator immedi- also provided in Braille and raised Discount ID Card ately upon boarding. Service dogs may characters that are installed about travel without a muzzle but must be on 60” above the floor on panels behind The SFMTA participates in the Regional leash. All service animals must be kept the Operator compartment Transit Connection (RTC) Discount Card under control by their owners. Service Program, which provides a photo ID card animals may sit on their owner’s lap or • The Operator’s four-digit cap number, to allow persons with qualifying disabili- under a seat but may not occupy a seat. which is displayed on the operator’s ties to ride transit at a discount fare on Passengers with disruptive or destructive uniform cap or sleeve service animals may be asked to remove most Bay Area transit systems. RTC Discount Card with Clipper ® chip

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Please call the SFMTA Discount ID Acceptable forms of identification include Replacements for lost or damaged RTC Visitors with a valid transit discount ID office (415.252.3291) for an application. a current driver’s license, California ID cards may be obtained for a nonrefund- card from outside of California may sub- Complete the appropriate sections of the card, passport, Alien Registration card, able $5 fee. Customers may contact mit a completed basic eligibility applica- Medical Certification Form. You must also a Military or Military Dependant ID, a the RTC Office to see if their lost card tion form to receive a visitor ID card valid sign the application in two places: 1) to Mexican Consulate ID card or a San has been returned. Call 415.252.3291 for three months. Those planning to visit authorize your doctor to release informa- Francisco City ID card. If applying for to request a replacement application to for longer than three months must apply tion, and 2) to indicate your acceptance basic eligibility, applicants must also process by mail or go to the RTC Office for basic or medical eligibility. The cost of of RTC Program terms. If your application show one of the documents listed under to fill out an application and pay the a Visitor ID is $3 (nonrefundable). is not signed in both places it cannot be “Basic Eligibility.” Please call the SFMTA fee. Customers may download a card processed and will be returned to you. Discount ID office (415.252.3291) for an replacement form at www.transit.511. Note: Do not punch a hole in an RTC / application. org/disabled/RTDC.asp and request a Clipper card to attach a lanyard as this Bring the Medical Certification form to replacement card by mail. will damage the card. your doctor or “Certifying Professional.” More information about the Discount ID The Certifying Professional must com- as well downloadable basic eligibility You are encouraged to register your RTC plete the form and mail the green copy to application forms for new applications, card by calling Clipper at 877.878.8883. the Discount ID Program Office address replacements and renewals can be found Registering your card protects the value shown on the form. Your application will at www.transit.511.org/disabled/RTDC. of cash or passes on your card if it is lost be considered incomplete unless the asp or stolen. Certifying Professional has returned the form. Bring the white and yellow copies RTC ID office staff will take a digital Visitors to the Bay Area who have a of the form with you to the RTC Office. photograph of the applicant and submit valid transit discount ID from another Customer applications will not be pro- the photo and application to a central California transit agency are eligible to cessed unless the green copy of the form processing agency, where eligibility will receive a courtesy RTC Discount ID card has been submitted. be verified. Cards are mailed to appli- for the same period of time that their cants within 21 days after the application current card is valid, or for up to three New applicants must submit applica- is received. The card will be valid for years, whichever is less. At the end of tions in person so that a photo can be up to 3 years. Customers who have a this period visitors may apply for basic or taken at the SFMTA RTC ID Office at 27A permanent disability (indicated by a “P” medical eligibility. Van Ness Avenue (415.252.3291; TTY on the card) may renew by mail. There 415.701.4730), or to another Bay Area is a nonrefundable renewal fee of $3. Transit Agency’s RTC Office. Customers without the permanent dis- ability designation on their card will need Applicants must provide valid photo ID to reapply once their card has expired. and a nonrefundable $3 processing fee.

[ 12 ] muni access guide muni access guide [ 13 ] bus access

The SFMTA provides accessible bus service • Wheelchair lifts: Most SFMTA on a comprehensive network of routes. The coaches are high-floor coaches, which bus fleet includes electric trolley coaches, are equipped with mechanical lifts clean diesel coaches and hybrid low-floor that enable passengers with mobility vehicles. All vehicles are equipped with disabilities to board. Lift platforms on a variety of features to make bus travel most buses are at least four-feet long easier and more accessible for seniors and and three-feet wide. They are solid and people with disabilities. sturdy, with handrails on both sides. There is enough turning room inside Accessible Features the bus to accommodate most standard manual and power wheelchairs, includ- • Priority Seating: The first aisle-facing ing three-wheeled models. and forward-facing seats are reserved for seniors and people with disabili- • Wheelchair ramps: SFMTA hybrid ties and are identified by blue decals coaches are low-floor buses, which on the windows above the seats. On are equipped with ramps. The ramp some vehicles the seats are identified provides level boarding when the bus by blue seat inserts as well as by the is kneeled and the ramp is deployed at decals. Customers are encouraged to curb and island stops. There is enough yield these seats to seniors and people turning room inside the bus to accom- with disabilities. modate most standard manual and power wheelchairs, including three- wheeled models. A customer positioned in wheelchair securement area • Securement areas: Buses have two wheelchair securement areas equipped with clamps, belts and four-point securements. • Accessible Stop Request feature: A blue button or a yellow strip located under the flip seat or on the wall adja- cent to securement areas can be used to let the driver know when a wheel- chair user wants to get off.

muni access guide [ 15 ] access on muni buses

• Tactile vehicle number: A metal Using a Ramp plate with the coach number in Be sure to position yourself so that the Tactile vehicle number Braille and raised characters is installed on a panel behind the bus Operator can see you as the bus • Kneelers: Kneelers lower the front Operator’s compartment. approaches the stop, and stay clear of steps of buses by several inches, the ramp as it is being deployed. making it easier for customers to Boarding a Bus board the bus, especially when The ramp may be deployed at a curb or boarding from the street. Lifts and ramps are for customers who are island stop or onto the street. The ramp will unable to use the steps to board, including be nearly level when deployed for boarding • Stanchions: All SFMTA coaches are customers who use wheelchairs, walkers, at a curb or island. When deployed in the equipped with vertical and horizontal crutches or other mobility aids. Customers street the ramp slope will be steeper and poles for standing customers to hold with less visible disabilities such as joint, you should use extra caution. If you use a down to avoid hitting your head on the on to for stability. Hanging straps are cardiac or pulmonary ailments may also manual wheelchair and feel that you cannot top of the door. also provided in some vehicles. use a lift or ramp. make it up or down the ramp safely, please If you use a wheelchair, you may board ask the Operator for assistance. • Destination signs: Digital signs If you need to use the lift or ramp, please facing forward or backward, though many on the front, sides and rear display inform the bus Operator and ask him or customers prefer facing backward. Be Using the Securement Area the line name and destination. A her to deploy it. sure you are centered on the lift, and recorded voice announces the same PUSH BAR TO RELEASE CLAMP information to waiting passengers The bus Operator will assist you to board lock your before the lift raises or whenever the doors open. using the kneeler, lift or ramp, and will lowers. help you with the wheelchair secure- Tell the bus Operator your destination • Interior stop announcements: ments, upon request. Our coaches are equipped with stop as soon as you board the vehicle, digital signs displaying the names Note: Please note that lifts are not then proceed down the aisle to the of upcoming stops along with intended for non-disabled customers with securement area. Be sure to warn cus- baby strollers, package carts, etc. customer tips. A recorded voice tomers seated along the aisle to watch simultaneously announces the same their feet! information. Using a Lift Note: There are some stops where ROLL WHEEL IN - CLOSES CLAMP wheelchair lift or ramp deployment is • Exterior Route and Direction Be sure to position yourself so that the not recommended because the is The securement areas are created by announcements: On our buses, a bus Operator can see you as the bus very steep, there are no curb cuts, or the lifting up either the first row of forward- recorded voice announces the route approaches the stop. Stay clear of the lift sidewalk is too narrow. These stops are facing seats or the second set of aisle- and final destination of the bus when as it is being deployed. clearly marked by a stop bar with the facing seats at the front of the bus. Pull the bus pulls into a bus stop and “hazard triangles” symbol on the street. If you are ambulatory, stand facing for- the lever underneath the aisle side seat opens its doors. ward on the lift and grasp the handrails. and raise the bottom part of the seat to Be aware that you may need to bend Stop bar with hazard triangles ready the securement area.

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Back the wheelchair into the open wheel the belts. It is important that the wheel- clamp to secure the chair. The wheel chair clamp and/or securement belts are clamp fits most manual and some older fastened, and that the wheelchair brakes style power chairs, but does not accom- are applied before the bus proceeds. modate three-wheeled scooters or other chairs with small back wheels. Customer Tips In addition to the clamps, the secure- • On crowded buses, the priority seats ment areas are equipped with four-point Wheelchair clamp on a bus may already be occupied by seniors and people with disabilities or by securements which are four belts with The below diagram of a typical seating other customers. Bus Operators can hooks that can be attached to a wheel- arrangement on a Muni bus indicates the ask passengers to give up their seats, chair at each corner of its frame. The location of the two wheelchair secure- but cannot force them to do so. bus Operator will assist with the secure- ment areas and fold-up, “jump seats.” ments upon request. There is also a seat The securement area on the right side of • Be sure to keep grocery carts, parcels, belt that can be fastened around the the vehicle is often located behind the luggage, etc. out of the aisle. chair back or the wheelchair user’s waist. first seats adjacent to the front door and Use of the seat belt is at the discretion of uses two sets of jump seats. The left • In residential areas and other low the customer but is recommended. securement area is typically staggered traffic locations, many stops are “Flag stops” where the bus will stop in the The securement areas are designed further back from the front door from the street rather than pull to the curb. At to accommodate wheelchairs that right and uses a single set of jump seats. these stops you will need to leave are 30 inches by 48 inches. If you are It is SFMTA policy that customers with the sidewalk and board directly from concerned about whether your mobility wheelchairs that do not fit in the wheel the street. Please watch for oncoming device can be accommodated, please clamp must secure their chair with the traffic when boarding or exiting the contact SFMTA Accessible Services four point securements. Inform the bus coach at these locations. (415.701.4485; TTY 415.701.4730). Operator if you need assistance using Securement areas • Stay clear of the vehicle after exiting — do not cross the street in front of the bus. • If the lift fails while you are on it and SFMTA personnel are not able to quickly repair it, the San Francisco Fire Department will be contacted to Wheelchair securement assist you. area (jump seat) Typical seating arrangement Front door

[ 18 ] muni access guide muni access guide [ 19 ] access on muni

The Muni Metro light rail system features Diagram of LRV Accessibility six lines: the J Church, K Ingleside, L Taraval, Features M Ocean View, N Judah and the T Third. These lines serve downtown and neighbor- Priority seating for seniors and customers hoods in the western and southeastern with disabilities is located immediately parts of San Francisco. Downtown, the behind the train Operator’s compartment Metro runs underground and all stops are at both ends of the car. The priority seating accessible. In the neighborhoods, trains includes the first rows of aisle- facing run at street level and accessible stops are seats, which flip up to accommodate a located at major destinations and transfer wheelchair (see diagram), and the first points (not all stops are accessible). All rows of forward facing seats. light rail vehicles (LRVs) that run on the Each vehicle has a vehicle identification Metro system are accessible. number plate at each end that include four Accessibility Features digits plus the letter A or B to denote the end of the vehicle. The signs are located Light rail vehicles are equipped with a approximately 60” from the floor on the flat number of accessibility features. panel behind the Operator’s compartment and include raised characters and Braille. Customers must provide the vehicle number in order to report problems with equip-

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the lowest level. Downtown stations are On the platform, overhead digital signs identified by distinctive print signs and display the line name and destination LRV identification number with Braille signs. of the train that is boarding as well as raised characters and Braille the next train pulling into the station. A All underground stations are accessible recorded voice also announces the pre- ment or service (see page XX for informa- by elevator. The street level elevators dicted arrival time of the next three trains tion on how to file a complaint). at each station are located on the north in the subway. Metro maps are installed side of Market Street near a station on the trackside walls and tactile maps Vehicles are equipped with push button- entrance and are marked by a sign. activated intercoms to allow customers Entrance to Embarcadero Muni Metro/BART Station of the entire Muni system are located on The street elevator will take you to the the subway platforms at the inbound and to communicate with the train Operator. concourse level, where signs are posted ticket from a Ticket Vending Machine near outbound boarding areas. The intercoms are located next to the to direct you to the platform elevator. For the station agent booth. The ticket must door behind the Operator’s compartment information on elevator status, please be tagged at the Clipper reader on the On the Street at each end of the car. call the San Francisco Customer Service concourse near the elevator to the platform Portions of the J, K, L, M and N lines The stairwells on all of our LRVs can be Center at 311 (within San Francisco) or in order to serve as valid proof of payment. run on the street and not all street-level raised or lowered. For street level stops 415.701.2311 (outside of San Francisco). stops are fully accessible. Wheelchair on the surface, these steps are kept in the You may also contact BART’s eleva- Please note that at and at accessible stops are located at regular lowered position. For stops at high level tor information line at 510.834.LIFT Church Station, there are two separate intervals and at major destinations such platforms the stairs are raised. At high level (510.834.5438) or 888.235.3828. platform elevators inside the on the concourse, one on the inbound as schools and hospitals. Accessible sur- platforms, step extensions, which deploy At the concourse level of the shared side and one on the outbound side. At face stops are generally low-level island automatically when the doors are opened, downtown stations, Muni and BART these stations you must tag your card or stops with a ramp up to a small high- are used to reduce the gap between the have separate and distinct station agent ticket at the faregates and enter the paid level platform for those who need level LRV floor and the station platform. booths and faregate arrays. A shared area to access a platform elevator. boarding. (Note that these platforms are In the Subway elevator provides access from the strictly for use by customers who need concourse to both the Muni and BART Once on the Muni platform of a shared level boarding due to a disability.) The Muni Metro stations from West platform levels. station, signs will direct you to the Portal to The Embarcadero are under- inbound or outbound side. Look for Most accessible island stops have a ramp You must pay your fare prior to boarding ground. The downtown subway sta- the red “boarding area” signs on the and platform at the end furthest from the the elevator to the platform. Passengers tions (between Civic Center and The trackside walls (opposite the platform crosswalk. At a few locations, however, are encouraged to pay with a Clipper card Embarcadero) are shared by Muni and the waiting area) that indicate where to the wheelchair accessible platform is close (see page XX) by tagging the card at the District (BART). wait for a train. to the crosswalk, with a ramp up to a high- Clipper reader near the elevator to the These stations are multi-level, including level section with stairs down to the island platform. Passengers who are eligible to a concourse level, a Muni boarding plat- stop for ambulatory customers. At these pay a discounted fare but do not have a form at mid-level and a BART platform at stops ambulatory passengers exit the train Clipper card or transfer must purchase a

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onto the island, and then must travel up On the T Line all surface stops are wheel- stairs, across the high-level platform and chair accessible, with high platforms that down a ramp to the other end of the island provide level boarding at all doors. There in order to reach the crosswalk. are ramps at one or both ends of these platforms. On the M Line, the platforms There are islands configured with a ramp, at Stonestown and San Francisco State platform and stairs on the J and N lines at: are also high-level platforms.

J Church Line: Most high-level platforms are in the • Church and 24th Street inbound center of the rail right-of-way and serve N Judah Line: both directions of travel. On the T Line outbound inbound • 19th Avenue and Judah Street some stop locations have a separate high inbound platform for each direction of travel (see • 9th Avenue and Judah Street list below). Like the downtown stations, inbound all high-level surface platforms have two- foot strips of tactile warning tile to alert Customers with visual impairments passengers to the platform edge. should pay particular attention when boarding or alighting at one of these M Ocean View Line: Center Platform locations. Locations • Stonestown To board from an accessible island stop, • San Francisco State University ACCESSIBLE STOP OTHER STOP wait on the high platform for your train. BART STATION CALTRAIN DEPOT BALL PARK INBOUND CONTINUES AS TO SUNNYDALE When the train arrives, the Operator will T Third/N Judah Lines: Center Platform OUTBOUND CONTINUES AS TO BALBOA PARK All Muni Route & Schedule Information: 311 or visit raise the interior stairs and will position www.sfmta.com Locations Map Not to Scale the vehicle so that you can board at the • Embarcadero between Folsom and first door. As soon as you board let the Harrison streets Operator know your destination stop, and • Embarcadero between Brannan and whether you need help with the jump Townsend streets seats at a stationing area. Wheelchair users should then proceed to the wheel- • King Street between 2nd and 3rd streets chair stationing area, which is created by flipping up one of the first sets of aisle- • 4th Street and King Street facing seats next to the door.

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On the M Line, the accessible stop at Important: Wheelchair users and oth- San Jose and Geneva avenues has a ers who need level boarding due to a mechanical wayside lift that elevates disability, and who are traveling from customers to the level of the train floor downtown to a destination on the J, K, L, for boarding and exiting. The lift is M or N line MUST board the first door of separated from the boarding island by a the first car of the train. gate, and remains in the lowered posi- tion when not in use. To use the lift, go On these five lines, where disabled through the gate and wait for a train on access on the street is provided with the lift platform. Locate the control but- mini-high platforms or lifts, wheelchair ton (on your left when facing the train). users can only exit from the first door When the LRV arrives, push and hold the of the first train because of the need to “up” button to raise the lift. Press the properly align the vehicle with the plat- button continuously or the lift will stop. form or lift. Be sure to let the Operator If you are unable to press and hold the know your destination stop in advance so he or she can properly position the train 3rd and Marin Platform button, the train Operator can raise and at the accessible platform. T Third Line: Additional Center Platform T Third Line: Side Platform Locations lower the lift from inside the train. Note Locations • 3rd and Mission Rock streets that the lift will not operate until the • 3rd Street between Hudson and (Mission Rock) train stops next to the platform. Innes avenues • UCSF Mission Bay • 3rd Street between Kirkwood and • Mariposa and 20th streets LaSalle avenues (Dogpatch) • 3rd Street between Oakdale and • 3rd and 23rd streets Palou avenues • 3rd and Marin streets • 3rd Street between Revere and Shafter avenues • 3rd Street and Evans Avenue • 3rd Street between Key and LeConte • 3rd Street and Williams Avenue avenues • 3rd Street and Carrol Avenue • 3rd Street between Arleta and • 3rd Street and Gilman Avenue Blanken avenues • Bayshore Boulevard and Sunnydale Important: On Third Street, the side plat- Avenue forms are narrow and customers should be particularly careful when using these platforms. 4th and King Platform [ 26 ] muni access guide muni access guide [ 27 ] access to muni historic streetcars

Muni provides streetcar service on the F in 1994 and 11 cars purchased Line using historic streetcars from the early from Newark, New Jersey. The cars are to mid-20th century. The fleet includes painted in tribute liveries representing “PCC” cars that were originally designed most of the cities that once operated PCCs, under the direction of the Electric Railway including San Diego, , Philadelphia Presidents’ Conference Committee to and many others. attract riders who were increasingly drawn Streetcars from Milan, Italy are also part to bus and auto travel. of Muni’s historic fleet. The cars are called Muni currently operates 27 PCCs on the “Peter Witt” cars because their design F Line, including three double-ended is based on one that Cleveland Transit “Torpedoes” originally purchased by Commissioner Peter Witt created for faster Muni in 1948, 13 cars purchased from passenger boardings. Nine of these cars are currently in service.

muni access guide [ 29 ] gettingaccess to muni historic startedstreetcars

The fleet also includes 10 antique boarding platform. Between Van Ness Muni F Line streetcars from around the world that run Avenue and Steuart Street, accessible primarily on The Embarcadero between stops are located at key locations along Fisherman’s Wharf and the Ferry Building. lower Market Street. Traveling inbound Wheelchair-accessible wayside platforms More information on the historic fleet is on Market Street, there are wayside available at the Market Street Railway platforms at 7th, 3rd and Main streets Wheelchair-accessible boarding Islands website, www.streetcar.org. and Don Chee Way. Outbound on Market with lifts Street, wayside platforms are at Don Non-accessible boarding locations All of the PCCs have been refurbished Chee Way, Drumm, Kearny and Hyde and modified to provide two wheelchair streets and Van Ness Avenue. Detail area shown on pages 32–33 stationing areas with stop request but- tons. The antique street cars, including Four accessible F Line stops have Map not to scale. the Milan cars, do not have stop request mechanical lifts to raise the passenger buttons or stationing areas, but there is to the level of the car floor. The lifts are plenty of space at the rear of the vehicle located at inbound stops at Market and to position a wheelchair. (All stops along Church streets, Market and 5th streets The Embarcadero, and on Market Street and Market and 1st streets, and at the between Van Ness Avenue and Castro outbound stop adjacent to . Street, include an accessible wayside Map of Muni F Line from 17th and Castro streets to Jones and Beach streets showing accessible wayside platforms and lifts (highlighted region displayed below in greater detail)

[ 30 ] muni access guide muni access guide [ 31 ] access to muni historic streetcars

Boarding and Exiting at Boarding and Exiting at hold the button may ask the streetcar When exiting the streetcar at a wayside Wayside Platforms Wayside Lifts Operator to raise and lower the lift from lift, the Operator will raise the lift from inside the car. Note that the lift will not inside the vehicle, open the vehicle door Customers should use the ramp to Wayside lifts are separated from the operate until the train stops next to the and the lift gate then deploy the bridge. the wayside platform to wait for a boarding island by a gate which remains platform. Once on the lift platform, press the down streetcar. When the streetcar arrives, in the lowered position when not in use. button continuously until the platform the Operator will deploy a portable To use a lift, go through the gate and When the lift reaches the level of the has lowered completely. Be sure the lift bridge plate between the car and the wait for a streetcar on the lift platform. streetcar floor, the Operator will open is completely lowered before opening the platform to allow you to cross into the the vehicle door, and then open the gate gate. Please let the streetcar Operator Locate the control button (on your left car. Immediately upon boarding, let the between the lift and the streetcar. The know if you cannot press the button to when facing the car). When the street car Operator know your destination stop gate will not open unless the lift is com- lower the lift. and whether you need help with the arrives, push and hold the up button to pletely raised. raise the lift. You must press the button For additional information about accessibility securements. Proceed to one of the The Operator will then place a bridge securement areas. continuously or the lift will stop moving. on the F line, visit SFMTA Accessible Services Customers who are unable to press and plate to allow you to cross from the lift online, call the San Francisco 311 Customer into the streetcar. Service Center or visit www.311.org. Map of F Line in lower Market Street from Market and Gough streets to The Embarcadero showing historic streetcar, Metro / BART Stations, elevators, accessible wayside platforms and lifts.

F-Line Elevator Accessible Accessible Non-accessible to Metro/ island stop island stop boarding Map not to scale. BART station eastbound westbound locations

[ 32 ] muni access guide muni access guide [ 33 ] sfmta multimodal accessibility advisory committee

The SFMTA Multi-Modal Accessibility Prior to the meeting, you may review the Advisory Committee (MAAC) is a group previous meeting’s agendas and minutes of seniors and people with disabilities that are posted at www.sfmta.com/maac. members provide input on the accessibility of all aspects of SFMTA’s services, including Minutes and agendas of MAAC meetings pedestrians, bicycling, transit, traffic and are available in alternative formats upon parking. request. American Sign Language interpre- tation, a sound enhancement system and Do you have ideas about transportation real-time captioning are also available upon services in San Francisco? Here’s an oppor- request. tunity to help! The San Francisco Municipal Transportation Agency is looking for people to serve on its Multimodal Accessibility Advisory Committee.

The SFMTA MAAC is looking for represen- tatives from organizations and individual community members who are interested in actively working to improve transit accessi- bility. The SFMTA invites you to participate in the next MAAC meeting. The committee meetings are held on the third Thursday of every month from 1:00 p.m. to 3:00 p.m. at the San Francisco Municipal Transportation Agency’s offices on the third floor of 1 South Van Ness (at the intersection of Market Street and Van Ness Avenue).

muni access guide [ 35 ] Paratransit

San Francisco Paratransit is a van and taxi program for people unable to indepen- dently use public transit because of a dis- ability or disabling health condition. Since 1990, the Americans with Disabilities Act (ADA) has required all public transit agencies to provide paratransit services to eligible individuals. SFMTA has pro- vided paratransit services since 1978, long before it was required by the ADA. • You are functionally able to use public SFMTA contracts with a Paratransit Broker to transit independently, but there are no manage the service. The Paratransit Broker accessible vehicles on the route that contracts with van and taxi companies to service your particular destination provide transportation. • You are not able to get to or from the system Who is eligible for paratransit • You are able to use accessible transit services? but you are unable to access it, due to physical or environmental barriers You are eligible to use paratransit ser- vices if you fall into one of the following categories: How do I apply for paratransit? • You are unable to use the fixed route If you are unable to independently use pub- system lic transit some or all of the time due to a • You are unable to independently board, disability, you may submit an application for ride or disembark from an accessible ADA Paratransit service. To get an applica- bus, train or streetcar some or all of tion you may: the time • Phone the San Francisco Paratransit • The fixed-route system is not Program office at 415.351.7050 (TTY accessible 415.351.3942)

muni access guide [ 37 ] Paratransit

• Pick up an application at the door ADA-compliant van services. Paratransit office (68 12th Street), SF Access is a shared-ride service. • Group Van Service: Group Van is a provide input on the paratransit program. Monday through Friday, 9 a.m. to SF Access customers must make a pre-scheduled van service providing The Executive Committee of the PCC 4:45 p.m. reservation from one to seven days door-to-door transportation to groups meets regularly to discuss and provide • Download the application from before the day of the trip and service of ADA-eligible customers attending input to SFMTA on paratransit ser- www.sfparatransit.com is provided within one hour of the specific agency programs such as vices. To become involved, call SFMTA requested pick-up time. senior centers or work sites. Accessible Services at 415.701.4485 (TTY To obtain an application in an accessible • Taxi Services: Paratransit taxi is the 415.701.4730). format or in a foreign language or for a same curb-to-curb taxi service that is Additional Services: referral for help in completing the appli- available to the general public. This During what hours are “Shop-Around” van and taxi services are cation, please call the paratransit office is not an ADA-mandated service, but San Francisco paratransit provided through SF Paratransit to trans- at 415.351.7050. many customers find that it better services provided ? meets their transportation needs. port people to and from the grocery store. What types of paratransit Paratransit taxi service is not avail- The “Shop Around Shuttle” is a van ser- Paratransit van and taxi services are pro- vided 24 hours a day, seven days a week, service are provided in San able to most new customers at this vice that takes groups of up to seven pas- time. Some exceptions are made sengers to and from preselected stores 365 days a year. Francisco? for wheelchair users, those needing on a weekly basis. Taxi service provides kidney dialysis and people over 79 What is the geographical Three types of service are provided: passengers with a designated allotment years of age. area served by San Francisco • SF Access Van Service: SF Access of taxi vouchers for use in going to and Paratransit? provides pre-scheduled, door-to- from the grocery store. For more informa- tion on The Shop Around Shuttle, please Service is provided within San Francisco, call 415.357.7094. to Treasure Island and to the northern- most part of Daly City in San Mateo You do not need to be qualified for County. To determine if your destination Paratransit use to use these services. is in the San Francisco Paratransit service The Paratransit Coordinating area, please call the Paratransit Office at Council 415.351.7000.

SFMTA has a long history of community Service from the East Bay into San involvement with paratransit services. Francisco is provided by East Bay The Paratransit Coordinating Council Paratransit, and service from San Mateo (PCC) is an advisory body for custom- County into San Francisco is provided ers, service providers, social service by Rediwheels. The numbers for these agency representatives and others to providers are listed below.

Paratransit van in service

[ 38 ] muni access guide muni access guide [ 39 ] Paratransit

How do I use paratransit if I am (BART/AC Transit Paratransit) Travel Training a visitor to San Francisco? 510.287.5000 Free travel training is available for ADA-certified persons who are visiting Whistlestop Wheels individuals who would like to improve from outside San Francisco will be served (Golden Gate Paratransit) their transit skills or gain more experi- by San Francisco Paratransit. For more 415.456.9062 ence using the Muni system. information, please call the Paratransit Rediwheels Below is a brief description of the office in advance of your visit. For ADA- (SamTrans Paratransit) program: certified visitors from outside the Bay 800.660.4287 Those unable to attend group training Area, eligibility will be valid for up to 21 Group Orientation for Travel Training is a can request to meet with a certified days in a rolling twelve-month period. Outreach regularly scheduled, drop-in information Travel Trainer individually. Visitors needing service for longer than (VTA Paratransit) session open to all seniors and persons 21 days will need to apply for Bay Area 800.400.3440 with disabilities. At these meetings you Individualized Travel Training is an ADA Paratransit eligibility. can: opportunity to receive one-on-one Please note that San Francisco • Learn how Muni serves customers instruction with a qualified Travel Trainer. MV Transportation (415.285.6945) will Paratransit does not serve any Bay with disabilities and offers an inde- The trainers are experienced Muni riders provide weekend paratransit service Area airports. Rediwheels serves the pendent way to travel and many are persons who are disabled. to newly arrived visitors but visitors San Francisco International Airport and • Learn how and where to get Muni During this travel training you will: must contact San Francisco Paratransit East Bay Paratransit serves the Oakland information in accessible formats to • Meet personally with a Travel Trainer International Airport. (415.351.7050) on the next business day help plan trips and plan a training program to meet to register for visitor services. travel goals • Meet other persons with disabilities Regional Paratransit and seniors who use the Muni fixed- • Practice riding Muni while accompa- route system. Hear their experiences nied by a Travel Trainer Paratransit services are an important part about using Muni and share your • Have a follow-up training session of the Bay Area’s regional transportation transportation questions with them on the Muni system with a Travel system. For individuals who are paratransit • Practice boarding an accessible Trainer nearby monitoring your travel eligible, each local transit operator provides Muni vehicle • Learn how and where to obtain paratransit services that are comparable to • Sign up for free individualized travel schedule and route information the fixed-route services in the area. training sessions • Gain the experience needed to Please contact the following local comfortably and safely use Muni paratransit providers directly for more If needed, transportation to the first information or to arrange a trip. group orientation will be provided.

East Bay Paratransit

[ 40 ] muni access guide muni access guide [ 41 ] About the Illustrations Andrew Li is a Chinese-American artist who was born in San Francisco in 1965. His art has been exhibited through out the United States and internationally. He is a prolific artist, and his loose, sketchy drawings reflect his rapid artmaking process. Cityscapes, figures, and machines are the most frequent subject mat- ter in his drawings and paintings. The precise perspective and attention to scenic detail illu- minate how Andrew typically sketches from life, incorporating what he observes in San Francisco and in his travels into his artwork. Li has been working in the studio at Creativity Explored since 1990 and is currently a student at San Francisco City College. san francisco municipal transportation agency accessible services program For Muni route, schedule, fare and accessible services information anytime: Visit www.sfmta.com or contact 311

311 : / / / / / / / 中文 Español / Français 日本語 한국어 русский tiếng Việt ภาษาไทย Tagalog One South Van Ness Avenue | Third Floor | San Francisco, CA 94103 415.701.4485 | TTY 415.701.4730 | www.sftma.com/access