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Mabuhay Miles Travel Card – Frequently Asked Questions

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Mabuhay Miles Travel Card – Frequently Asked Questions Mabuhay Miles Travel Card – Frequently Asked Questions 1. Why should I use the Mabuhay Miles Travel Card over other cards? Your Mabuhay Miles Travel Card earns 1 Mile for every Php100 (or its equivalent in foreign currency) spent. It is the only Travel Card that contains a PHP wallet so you can use it both in domestic and international transactions. It is a multi‐currency card that will allow you to spend in the supported local currency without worry of fluctuating exchange rates. By being able to spend using the local currency, it will also allow you to manage your funds better while you travel. Skip the call to your bank when converting your points to Miles. Your Miles will be credited directly to your Mabuhay Miles account, not to your Travel Card account. 2. What’s the difference between the existing Mabuhay Miles Membership Card and this new Mabuhay Miles Travel Card? For Elite, Premiere Elite or Million Miler members, your Mabuhay Miles Membership Card will 1) remain solely as a membership card and 2) will indicate your tier status and benefits. The Travel Card will function as your multi‐currency prepaid card. For Classic members, the Travel Card will serve as both the membership card and the multi‐ currency prepaid card. 3. Where can I use my Mabuhay Miles Travel Card? You can use the currencies in your Travel Card in stores worldwide that accept UnionPay. You can also use your Travel Card to withdraw cash and check your currency balance at BancNet ATMs in the Philippines and international ATMs that accept UnionPay. 4. Where is UnionPay accepted? UnionPay’s footprint has expanded and is widely accepted in 157 countries and regions, at more than 34 million merchants and over 2 million ATMs worldwide. In ASEAN, UnionPay has enabled ATM, POS acceptance and card issuance across all 10 countries. In the Philippines, UnionPay works with OmniPay, PNB, BDO, Bank of China, and RCBC. 5. How do I activate and load currency into my Mabuhay Miles Travel Card? Load and Activate your Travel Card at any of our affiliated Loading Stations: 1. Selected PAL Ticket Offices Load from 8:30am – 4:30pm, Monday – Friday at the following Ticket Offices: o METRO MANILA 1. Binondo Ticket Office 2. Century Park Ticket Office 3. Cubao Ticket Office 4. Domestic Road Ticket Office 5. Filinvest Ticket Office 6. Makati Ticket Office 7. NAIA Terminal 2 Ticket Office 8. Ortigas Avenue Ticket Office 9. PAL Learning Center, Padre Faura Ticket Office 10. PAL‐PNB Ticket Office 11. Quezon Avenue Ticket Office o LUZON 1. Laoag, Ilocos Norte 2. Legazpi, Albay 3. Puerto Princesa, Palawan Fill out the Loading Slip (available from the Cashier) and present your Travel Card. Accepts USD and PHP bank notes Load into other currency wallets (subject to PAL conversion rates). 2. Mabuhay Miles Service Center Load from 8:30am – 4:30pm, Monday – Friday Fill out the Loading Slip (available from the Cashier) and present your Travel Card. Accepts USD and PHP bank notes Load into other currency wallets (subject to PAL conversion rates). 3. Inter‐Bank Funds Transfer via BancNet ATMs Accepts PHP bank notes and will load directly into your PHP wallet. Availability of this feature is dependent on your bank. Your bank’s transaction fees may apply. For Inter‐Bank Funds Transfer via PNB ATMs, you may follow these steps: o Insert your PNB card. o Select “Transfers.” o Select your source account. o Select “To Other Bank Account.” o Select “OmniPay, Inc.” as the bank to transfer funds to. o Input your 16‐digit Travel Card number found at the back of your Mabuhay Miles Travel Card. o Input the amount you wish to transfer. Other banks with this feature include: o Allied Bank/Allied Savings Bank (PNB o Landbank Savings) o Malayan Savings Bank o Asia United Bank o Maybank o Bank of Commerce o PBCom o Bank of Makati o Philtrust Bank o Chinabank/Chinabank Savings o RCBC/RCBC Savings o Citibank o Robinsons Bank o CTBC Bank o Security Bank o Development Bank of the Philippines o Standard Chartered Bank o East West Savings Bank / Green Bank o Sterling Bank of Asia o Equicom Savings Bank 4. ECPay outlets Accepts PHP bank notes and will load directly into your PHP wallet. ECPay outlets accepting loading include: o San Miguel Food Ave o Shopwise Wellcome o Metro Retail o Gaisano Grand 6. What currencies are supported by the Mabuhay Miles Travel Card? US Dollar (USD) Australian Dollar (AUD) Philippine Peso (PHP) Singapore Dollar (SGD) Euro (EUR) Hong Kong Dollar (HKD) British Pound (GBP) Chinese Yuan (CNY) Canadian Dollar (CAD) Japanese Yen (JPY) 7. What is local currency? Local currency is the legal tender in the place where the Member is physically located at the time of the transaction. For instance, if you are in Hong Kong, the local currency is Hong Kong Dollars (HKD). If you are in Japan, the local currency is Japanese Yen (JPY). 8. What if the local currency is not supported by the Mabuhay Miles Travel Card? You may still use your Travel Card at destinations where the local currency is not supported by your card. In such cases, your transaction will be converted (subject to foreign currency exchange rates) and deducted from your other currency wallets, beginning from your default currency (USD), until there is enough funds for the transaction to proceed. 9. What if the amount of local currency in my Mabuhay Miles Travel Card is insufficient for my purchase? In cases of insufficient local currency for the purchase, your Travel Card will automatically convert and debit the currency from your other wallets (subject to foreign currency exchange rates) until there is enough funds for the transaction to proceed. If the combined funds of the different wallets is insufficient for the purchase, your Travel Card will be declined for insufficient funds. 10. How do I earn Mabuhay Miles using the Mabuhay Miles Travel Card? You earn 1 Mile for every PHP100.00 (or converted equivalent in foreign currency) spent on Qualified Purchases using your Travel Card. Miles are computed for each single‐receipt transaction. For instance, if you have a single‐receipt transaction of an equivalent of PHP 299.00, you will earn 2 Miles. 11. Which transactions will not earn Mabuhay Miles? The following transactions will not earn Mabuhay Miles: a.) Money Orders b.) Purchase of foreign currencies in Cash c.) Currency Conversion within the Travel Card d.) Transactions between two (2) or more Travel Cards e.) Cash Withdrawals f.) Refunded Transactions g.) Charge Back Transactions 12. Will my Miles be immediately reflected on my account every time I make a purchase? Your earned Miles will be credited to your Mabuhay Miles account, not to your Mabuhay Miles Travel Card, within 30 days from the date of purchase. 13. Will my Miles earned from purchases with the Mabuhay Miles Travel Card count towards my Tier Miles for elite status? Only earned Flight Miles on Philippine Airlines will count towards your Tier Miles. 14. How do I manage my Mabuhay Miles Travel Card? You can manage your Travel Card by registering on the Mabuhay Miles Travel Card website. When logged‐in, you may: o Convert between currencies within your Travel Card; o Move funds and Miles to other Travel Cards; o Change your ATM PIN; o Check your balances; and o View your transactions. You can also withdraw and check your balance at any BancNet ATMs in the Philippines and International ATMs that accept UnionPay. 15. Schedule of Fees All applicable Transaction Fees will be deducted from the source wallet. The Mabuhay Miles Travel Card Fees for Card Replacement and Card Renewal are exclusive of all applicable taxes. Loading Currency via selected PAL Ticket Offices Free Currency via Funds Transfer/Other Loading Transaction Fee Stations ATM Withdrawal Outside the Philippines USD 5.00 Within the Philippines PHP 15.00 ATM Balance Inquiry Outside the Philippines USD 2.00 Within the Philippines PHP 3.00 Currency Transfer Wallets within the same Travel Card USD 2.00 or converted equivalent Travel Card‐to‐Travel Card PHP 25.00 PHP USD 5.00 or converted equivalent Other currencies in other currencies Dormancy (after 18 months inactivity) Monthly PHP 100.00 or converted equivalent in other currencies per active wallet Currency Miles Card Replacement (covers lost, stolen, damaged, USD 10.00 1,000 Miles change name) Card Renewal (for expired cards) USD 10.00 1,000 Miles 16. Is there a balance or loading limit for the Mabuhay Miles Travel Card? Initial Load/Re‐load Minimum USD 10.00 or PHP 100.00 Maximum USD 10,000.00 Maximum Card Balance Currency USD 10,000.00 Load Limits Daily maximum USD 10,000.00 Weekly maximum 15 times ATM Withdrawal Max. Daily Amount USD 1,000.00 17. Who are eligible for the Mabuhay Miles Travel Card? The Travel Card will be issued to active Mabuhay Miles Members with Philippine mailing addresses. Members must be at least 13 years old and above, and have a valid activity noted in their Mabuhay Miles account in the past two years. Cards will be sent to the preferred addresses indicated on their Mabuhay Miles profiles via courier at the soonest possible time. 18. What is a valid activity? A valid activity is any Mabuhay Miles‐related activity that is considered a basis for retaining Miles after the fixed two‐year review period. Valid activities are the following: o Earned Flight Miles on PAL and/or other Airline Partners o Earned non‐Flight Miles thru Program Partners o Redeem Miles for Award Travel and other non‐Flight redemptions o Buy/Transfer Miles 19.
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