China Airlines T ANC

AA publication of Alaska’irts Ted Stevens Anchorageimes International Airport

Ted Stevens Anchorage International Airport PRSRT STD U.S.Postage PO Box 196960 PAID Anchorage AK, 99519-6960 Anchorage, AK Permit No. 69 AiA publication of Alaska’rts Ted Stevens Anchorageimes International Airport May 2005 Issue 1, Volume 2

China Airlines A strong tie to Anchorage

Frank Chen is the General Manager in Anchorage for China Airlines. He has an easy smile, Director’s Corner a quick laugh, and has the work ethic any employer would covet. His week is long and his vacations might be cut short if something urgent happens at the Airport — he doesn’t InNew this Cargo issue Hub complain, though, it is simply the way China Airlines does business. “We have a big operation here,” Chen says. “I have to make sure everything runs smoothly.” Meet Nit Reinhardt And there’s a lot to run smoothly, Airlights China Airlines has about 10 passenger and 60 cargo flights From the Commissioner a week that come through Anchorage. And the airline recently announced it is the largest operator of Boeing 747-400F’s in the world. Asia continues to be the fastest growing segment of the air cargo market. China What’s New at ANC: Airlines is taking advantage of the Airport receives highest overall score growth, all the while, building and strengthening its ties to Anchorage. Frank Chen The Ted Stevens Anchorage International Airport was recently Airport Director Morton V. Plumb Jr. says he was extremely Operating in Anchorage since Anchorage General Manager, China Airlines given the highest overall score in the Airport Category of pleased by the score. “The Airport was unaware the survey was the early ‘80s, Chen says he sees 1,000,000 or More Tons by the magazine Air Cargo World being conducted until we were notified by Air Cargo World,” China Airlines continuing to come through Anchorage. “Anchorage is important for our cargo in its first ever Air Cargo Excellence Awards. said Plumb. “This confirms our competitive advantage when flights,” says Chen. “We want to maximize payload by reducing fuel, if we want to do that, rated higher than airports like Memphis, Miami, Louisville and we need to stay here.” Air Cargo World gave the survey to its airline carriers, charter JFK. This is a testament to our professional, dedicated team operators, integrators and freight forwarder subscribers and and the facilities here at the Ted Stevens Anchorage One of the Airport’s Customer Service Simple economics keep China Airlines in Anchorage, and it is simple economics that makes received 680 responses. Survey respondents were asked to International Airport.” Star winners, Beverly Fuller of Sourdough China Airlines a lasting part of the community. While Chen, like all of China Airlines’ evaluate each airport in four measures. Mercantile, is congratulated by Kate General Managers, is directly from the home office in Taipei, the company tries to hire locally Marang of the ACVB and Stacey for much of its Anchorage crew. The benefit to the economy doesn’t stop at local hire, the • Performance – Fulfills promises and contractual agreements, McKelvey of Sourdough Mercantile. airline sends scores of flight crews to Anchorage hotels every night. “We have so many crew prompt and courteous customer service, allied services members stay in Anchorage, about 65 every night,” says Chen. (ground handling, etc.) Chen knows the airline business, he has been in it for 28 years and says Anchorage is • Value – Competitive rates, value-added programs The Airtimes is a quarterly unique. “All the colleagues I’ve had that have been stationed in Anchorage have missed it,” newsletter for sharing updates • Facilities – Apron, warehousing, etc. says Chen. “It’s friendly. It’s a small enough airport that you know everyone and get close to with our partners, all the different agencies.” • Regulatory Operations – Customs, security, Foreign neighbors and stakeholders. Trade Zone Airport Facilities

How would you rate this airport’s facilities? (graph information: good 88%; ok 10%; poor 2%)

How would you rate this airport’s personnel? (graph information: good 91%; ok 8%; poor2%) Airport Facilities Director’s Corner: Airport Personnel Sompan Reinhardt: How would you rate the checking-in process at ticket- South Terminal Shift Supervisor The Anchorage Airport is ing?more than runways, terminals The Airport’s successful Mystery Shopper (graph information: 92% good; 5% ok; 3% poor) andHow parking would garages;you rate this hundreds airport ’sof facilities? businesses lease space Program is also continuing to encourage Working for the Airport for and(graph operate info rmation:on its 4,700 good Howacres. 88%; would ok In 10%; total, you poor aboutrate 2%) collec 9,500ting your baggagegood customerin the service among the many Most of the State’s 350 airport employees work behind the 20 plus years — starting people work within Airportbaggage boundaries, claim area?employed by the employees of the airport. scenes, clearing runways, leasing terminal and land spaces, as the North Terminal’s privateHow would and public you rate agencies this (graphair pothatrt ’sinoperate personnelformation: here.? 84% good; 12% ok; 4% poor) ensuring the Airport meets environmental standards. It is the fi rst custodian — Nit takes (graph information: good 91%; ok 8%; poor2%) Airport Facilities If you have comments about serviceCheck-in at Process Airport’s custodial staff that gets the most face-time with the nearly her job and community With all of the businesses Howoperating would under you rate different this air port’s securitythe process Airport,Airport from please Personne feell free to e-mailat Ticketing or 5 million visitors that come through Anchorage annually. One seriously. As a Board How would you rate the checking-in process at ticket- management, it is challengingstart toto finish?ensure travelers through call me directly. of its leaders, the South Terminal Shift Supervisor, Sompan (Nit) Director for the Asian ing? the Airport have a positive(graph; experience 80% good from; 16% curbside ok; 4% poor) Morton V. Plumb Jr. Reinhardt, sees her and her crew’s job as part safety offi cer, part Cultural Center, member of (graph information: 92% good; 5% ok; 3% poor) We look forward to serving the millions How would you rate thisto airtheirpo rtseat.’s facilities? Working with an Alaskan pollster, the Ted Airport Director ambassador and full-time presentation expert. “All of the crew are Anchorage Bridge Builders (graph information: good 88%; ok 10%; poor 2%) of passengers through our Airport Stevens Anchorage International Airport conducted proud employees,” beams Nit. “We want to prove to everyone and founder of the fi rst How would you rate collecting your baggage in the this summer. surveysbaggage of travelersclaim area? last summer and we are proud to we do a good job, not just to management but everyone.” Buddist Temple in Alaska, How would you rate thisshare airpo somert’s personnel of the results? with you. (graph information: 84% goodAirport Facilities; 12% ok; 4% poor) Meet she keeps her life busy. (graph information: good 91%; ok 8%; poor2%) Check-in Process Baggage Claim While Nit’s work may stand out, the diminutive 4’10” Thai born Airport Personnel “Every weekend I prepare TheHow Airport would has you shared rate this the air surveyport’s security results withprocess a number from at Ticketing How would you rate the checking-in process at ticket- Alaskan, might at fi rst get lost in a crowd. Then, with one easy food for the Buddist Monks,” Nit simply states. “It adds to my life of staairportrt to finish? vendors and airlines. The goal is to learn ing? Morton V. Plumb Jr. smile, she’s the only one you see. Reinhardt met and married her to do things for others.” from(graph; respondent’s 80% good comments; 16% ok; 4% and poor) continually evolve and How would you rate this (graphairport ’sin facilities?formation: 92% good; 5% ok; 3% poor) [email protected] husband, a then U.S. Army helicopter pilot, in 1974 in Thailand www.anchorageairport.com (907) 266-2529 (graph information: good 88%; ok 10%; poor 2%)improve to meet the needs of travelers. when she was working for the U.S. Non-Commissioned Offi cer’s “It is the ‘doing things for others’ attitude and sense of pride How would you rate collecting your baggage in the club. In 1976, she and her husband moved to the U.S. “It was that makes her a standout,” says Airport Director Morton V. How would you rate this baggageairport’s personnel claim area?? a big change for me,” said Nit. “I didn’t have a sweater and Plumb Jr. Plumb says every time he travels through other airports (graph information: good(graph 91%; ok in fo8%;rmation: poor2%) 84% good; 12% ok; 4% poor) when we landed in San Francisco it was so cold — we caught he is reminded of the superior work of the Anchorage Airport’s Airport Personnel Check-in Process Baggage Claim Security Process Airport Facilities a bus to Reno and it was the fi rst time I saw snow.” Years later, custodial staff. “It’s evident our staff fi nds personal satisfaction in How would you rate the checkHow woulding-in youprocess rate atthis ticket airport’s security process from at Ticketing ing? start to finish? she sees plenty of snow and has embedded herself into the a job well done,” said Plumb. “Nit leads by example, going the (graph information: 92% (graph;good; 5% 80% ok; good 3% poor); 16%Survey ok; 4% participants poor) were asked to rate the Airport on the topics above, based on a scale of good okay or poor . Anchorage community. extra mile to make sure it’s perfect.” How would you rate this airport’s facilities? (graph information: goodHow 88%; would ok 10%; you poor rate 2%) collecting your baggage in the baggage claim area? How would you rate this (graphairport ’sin personnelformation:? 84% good; 12% ok; 4% poor) Check-in Process (graph information: good 91%; ok 8%; poor2%) Baggage Claim at Ticketing Security Process Airlights From The Commissioner How would you rate this airport’s security processNorthwestAirport from Personne l and Korean Air Form Anchorage How would you rate the checkstart toing-in finish? process at ticket- America West — started its new, seasonal Anchorage (graph; 80% good; 16% ok; 4% poor) Cargo Hub ing? Imagine two cargo fl ights taking off at The U.S. Department of Transportation to Las Vegas service May 1, 2005. They celebrated The mission of the Department of (graph information: 92% good; 5% ok; 3% poor) the same time headed for Anchorage, limited the transfer activity of foreign their inaugural fl ight with an Elvis impersonator Transportation is to provide for the one traveling from Seoul, the other from air carriers on U.S. soil bound for contest – the winner received a free trip to Las Vegas. movement of people and goods. Ted How would you rate collecting your baggage in the Tokyo. The jets land in Anchorage to fuel another U.S. city to only domestic air For more information visit: www.americawest.com Stevens Anchorage International Airport baggage claim area? facilitates the movement of millions (graph information: 84% good; 12% ok; 4% poor) for the fi nal leg of their journeys — one carriers. With the new expanded cargo Baggage Claim Pegasus — receives Part 145 Repair Station of people and billions of pounds of Check-in Process continuingSecurity onProcess to Atlanta the other headed liberalization, foreign air carriers are now Authorization. The Federal Aviation Administration How would you rate this airport’s security process from at Ticketing for Chicago. Until U.S. Senator Ted able to swap cargo with any other carrier goods each year. At the Department start to finish? Stevens helped push for Alaska to receive in Alaska, so long as they have a code- recently awarded Pegasus Aircraft Maintenance a Part of Transportation, we have committed (graph; 80% good; 16% ok; 4% poor) expanded cargo liberalization from share agreement with a domestic carrier 145 Repair Station Authorization which increases their to provide transportation facilities like Congress in December 2003, there were that serves the State. As a result, foreign ability for additional maintenance functions. For more the Airport that are safe, effi cient and restrictions on carriers regarding cargo and domestic cargo carriers provide more information visit: www.pegasusanc.com encourage private investment. Ted Stevens Commissioner Mike Barton transfer to foreign aircraft in Alaska. options for their customers. Anchorage International Airport has a PenAir — celebrates 50 years of service. PenAir a Department of world-class staff that ensures the safety of Security Process locally owned and operated airline recently celebrated Transportation and Baggage Claim Public Facilities all users of the Airport. That same staff has its 50th anniversary in Alaska. With its roots in received world recognition for running Southwest Alaska, it began service in Anchorage in the Airport effi ciently. And roughly one in 1986 and has grown to be one of the largest regional every ten Anchorage jobs is due to business airlines in the state of Alaska. For more anniversary conducted at the Airport. news visit: www.penair.com From left to right: Airport Director Morton V. Plumb Jr.; I am proud to be part of this Airport’s great Assistant Attorney General John Steiner; Seong-jin Kim, success, and am committed to build on If your airport business has some news you would like Korean AirSecurity Cargo; Process Dae-Chul Lee, Korean Air; Dai-hang that success. Han, Korean Air Cargo; Jim Friedel, Northwest Cargo; included in our quarterly newsletter, please call the Airport’s Linda Close Airport Marketing Director; and U.S. Senator Communications Director at 907-266-2107. for Alaska Ted Stevens Airport Facilities

How would you rate this airport’s facilities? (graph information: good 88%; ok 10%; poor 2%)

China Airlines A strong tie to Anchorage