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Air France-KLM, a Leader in China

Air France-KLM, a Leader in China

Air France-KLM, a leader in

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90 flights per week departing from -Charles de Gaulle and -Schiphol

Personalised services for Chinese customers

The best products and services the group has to offer

3 Summer 2016 Season 14 7

Wuhan 4 Shanghai 14 13 4 Hangzhou 3

Taipei 7 7 Xiamen 3

Hong Kong 7 7

WEEKLY FLIGHTS Air France KLM The Air France-KLM, leading European carrier between Europe and China Air France has had a presence in continental China since 1966. This shared history has led to the and its personnel having a strong attachment to this country. Air France and KLM were the first European carriers to serve: Beijing, Chengdu, Guangzhou, Hangzhou, Shanghai, , and Xiamen.

Refined dining, technological innovations, and other custom services makeAir France and KLM flights uniquely pleasant experiences for all of our passengers.

In the past, these two provided custom services for all Chinese passengers both during and after flights for all journeys originating or terminating in China.

In order to provide its passengers with ever more choices and possibilities, Air France now offers four classes on its flights to Beijing, , and Shanghai, including La Première.

Today, Air France-KLM is the leading European carrier for flights from Europe to China.Air France-KLM offers 90 weekly flights from the hubs at Paris-Charles de Gaulle and Amsterdam Schiphol , to nine destinations in Greater China: Beijing, Chengdu, Guangzhou, Hangzhou, Hong Kong, Shanghai, , Wuhan, and Xiamen.

With its partners , , and Xiamen Airlines, Air France-KLM offers up to 132 weekly flights to China.

Air France-KLM operates a joint venture with China Southern Airlines and China Eastern Airlines to serve some destinations in China.

5 La Première: uniting comfort and prestige The best of Air France to China

Aboard certain flights linking Paris-Charles de Gaulle and China, customers can enjoy the latest Air France cabin designs: featuring the La Première designer suite, a cocoon in the sky in , and comfort for all passengers in Premium Economy and Economy.

La Première, a designer suite

With its La Première service, Air France has raised the bar for exceptional service that meets the expectations of a clientele attuned to the smallest details by following three guiding principles: consideration, discretion, and anticipation. From the time a passenger arrives at the to the way they are welcomed on board the aircraft and how their luggage is handled, everything is done to make their journey an easy and relaxing one.

In 2016, the Hurun Best of the Best Awards, organised by the Shanghai-based magazine Hurun Report, named Air France’s La Première “Best available” in service to Greater China and Europe.

At the airport: exclusive and personalised service

At Paris-Charles de Gaulle airport, the client is taken care of from the time they arrive, when a porter takes their , up through check-in, and arrival in the La Première lounge. This exclusive treatment helps them to save precious time and to make the most of the exceptional Paris-Charles de Gaulle La Première lounge.

Designed by architect Didier Lefort, this lounge offers passengers more than 1,000 m2 of space to dine, relax (with its bar and Biologique Recherche spa), work, or rest. The restaurant offers menus by Alain Ducasse and the finest wines from Air France’s cellar. For smooth and discreet , the passenger is notified of their upcoming departure by lounge staff and is personally driven to the where they board the aircraft a few minutes before the doors are closed. Passengers making a transfer at Paris-Charles de Gaulle are always greeted once the doors are open and invited to the La Première lounge. Air France is the only airline that offers this kind of service.

In 2016, the World Airline Awards deemed La Première’s dining service the world’s best in first-class airline lounge dining for the third consecutive year. The comfort kit offered in the La Première cabin also won the award for best first-class comfort amenities.

On board: uniting comfort and prestige

Inside the new La Première cabin, passengers have access to a «high fashion» suite that promises perfect privacy. Air France has fitted each one of these suites with thick curtains, fastened with leather tie-backs. This bold and unique design provides total or partial isolation, as the passenger wishes. La Première seats fold down instantly into a real bed, perfectly horizontal and two metres in length. With the curtains closed, the barrier raised, and the lights dimmed, the suite envelops the passenger for perfect privacy. During the flight, each passenger has access to a personal 24-inch (61-cm) high-definition touchscreen, one of the largest ever offered on an aircraft.

Menus planned by Michelin-starred chefs

La Première includes a dining experience worthy of the world’s finest restaurants. In the tradition of fine French hospitality, Air France welcomes its guests with exceptional service. With caviar, Michelin star menus, and a wine list approved by internationally famous experts, the entire journey is a celebration of French cuisine. The passenger has free choice of any dish they might wish to taste, whenever they choose to do so. Dishes from Joël Robuchon, the chef with the most Michelin stars in the world, Régis Marcon, the leading chef in expressing French terroirs, Guy Martin, the famous chef from Le Grand Véfour, Michel Roth, the Ritz’s Michelin-starred chef, Anne-Sophie Pic, the Michelin- starred chef from Restaurant Pic and others are all available.

At every point in the flight, the passenger is provided with constant attention from airline staff. Consideration, discretion, and anticipation are the three essential qualities embodied by the ground staff and by the 1,500 flight , flight attendants, and stewards who are specially chosen from among Air France’s 15,000 flight crew members to serve the needs of La Première passengers.

7 Business Class, offering the very best of the French lifestyle Business Class, a cocoon in the sky

In Business Class, Air France has created a cocoon in the sky, providing comfort, space, and privacy inside a cabin made entirely of curves.

Air France’s Business Class offering is constantly evolving to match the Airline’s exacting standards and all-round attentiveness, as it seeks to provide its customers with the best of the unique French lifestyle. From cabin fittings to in-flight meals, the Airline provides a service that combines comfort and modernity, bringing passengers an ever more refined service.

In Business Class, Air France provides a «Full Sleep» seat for maximum travel comfort. Over two- metres long and 61-cm wide, it transforms into one of the most spacious and comfortable seats on the market. Equipped with easier-to-use electronic controls, the seat also boasts a new 16/9 video screen.

This new seat was designed with the 3 «F»s in mind: - FULL FLAT – the seat becomes a horizontal bed (180°) so passengers can cross time zones without losing sleep, - FULL ACCESS – direct access to the aisle, no matter where the seat is located in the cabin, - FULL PRIVACY – passengers’ space is protected by the curves of the seats, creating a truly private bubble in the sky.

As for storage space, nothing was left to chance. Space is provided for the passenger to easily store their shoes, carry-on baggage, and handbags. Books, magazines, and tablets slip into a pocket that is accessible even when the seat is folded down into a bed.

Whether the passenger is working, dining, sleeping, or entertaining themselves, the seat adapts to each activity throughout the flight.

An exceptional dining experience

With sublime flavours and Michelin star menus, Air France offers Business Class passengers an exceptional dining experience. Régis Marcon, Michel Roth, Guy Martin, Jean Sulpice, and other stars of the French culinary world have teamed up to dazzle passengers’ palettes. With a variety of aperitifs, elegant main courses, and a collection of desserts, the in-flight menu is indulgent and chic.

A la Carte dishes to celebrate global cuisine

With the A la Carte dishes available on all of the airline’s long-haul flights departing from Paris- Charles de Gaulle, Business Class and La Première clients have access to more options and delights on their flight, from the flavours of the East to the fruits of the Sea. Passengers are free to pre-order one of six dishes before their flight: the cuisine of Thailand, the traditions of China, the flavours of India, the taste of , the delight of Korea, or an assortment of seafood.

Passengers can reserve the dish of their choice starting 90 days before their flight up through 24 hours before departure, either when purchasing their ticket, by visiting the «Manage your reservation» tab on www.airfrance.fr, at Air France agencies or call centres, or when they check in online or using their mobile phone.

9 3,000 m2 entirely dedicated to well-being Access to more than 600 lounges around the world

Throughout the world, customers travelling in Business Class enjoy access to over 600 lounges, including almost 40 Air France lounges, offering a wide range of services in a relaxed and cosy environment, away from the airport bustle. At Paris-Charles de Gaulle, Air France Business Class passengers have access to six lounges in the departures area (Terminal 2E, 2F and 2G) and one arrivals lounge (Terminal 2C).

A new 3,000 m2 lounge at Paris-Charles de Gaulle

The largest lounge in the Air France network is located in Hall M, the boarding satellite in Terminal 2E. Spanning over 3,000 m2 and dedicated to customers’ well-being, this lounge, designed by Noé Duchaufour-Lawrance, allows passengers to make the most of their time prior to take-off or between flights. In this haven of peace, an offer of hot food supplements the snacks and beverages already provided in other Air France lounges. A Clarins beauty care and massage service and shower facilities invite passengers to relax before boarding and Wi-Fi access, touch screens and self-service computers allow passengers to work in peace.

11 Premium Economy, a new way to travel Premium Economy, more comfort and services

The Premium Economy cabin offers a more comfortable and affordable way to fly in an exclusive space, with 40% more room compared to an Economy seat. Comfort and calm reign in this cabin, located between the Business and Economy Classes, making it a place to rest and relax while in the air. The seats tilt to 123° inside a rigid shell that protects each passenger’s space and privacy. This shell is 48-cm wide and has leather armrests (10 cm) allowing each passenger to rest their elbows without worry.

Air France continues to improve in-flight comfort by offering new, softer cushions, a new 12-inch HD screen, and a multi-position footrest, all of which allow each passenger to customise their experience. All over the world, Premium Economy passengers have access to SkyPriority, allowing them to move more quickly, smoothly, and calmly through any airport.

13 , rethinking Air France’s essential service Economy Class, optimal comfort for every passenger

In the new Economy cabin, passengers can enjoy the essentials of Air France service more than ever at attractive fares.

Air France has completely redesigned its seats, especially the cushion and backrest, using new foams. Wide and soft headrests that are height-adjustable with moveable aides adapt to each passenger’s needs. The armrests can be fully raised, disappearing into the backrest and making it easier to access the seat and find a restful position. The seat-back tray table has been increased in size, making it easier to eat or work comfortably.

To charge electronic devices, there are two outlets located in each row of three seats* along with a USB port for easily charging your mobile phone. Fleece blankets, audio headsets, refreshing towels, and a sleeping mask are also provided for passengers’ well-being.

The new cutting-edge touch screens offer a high-definition image and are larger than before: nine inches compared to six or eight. The graphic interface has been totally overhauled, with a navigation experience that is closer to using a tablet. Choosing your entertainment has never been so intuitive! Films, games, music, TV series, and other options make your flight a truly pleasant experience. There are twelve languages available** and the content has been expanded, with more than 1,200 hours of programming on offer, available from boarding up through arrival at the destination airport.

A more generous dining offer with more choice

On its long-haul flights, Air France offers dining choices that blend flavour, nutrition, and originality. Starting with the aperitif, champagne, wine, and other drinks are served to passengers, along with crackers. Next, they are offered the choice between two hot dishes, along with an appetizer and dessert. This complete meal is accompanied by coffee, tea, and an after-dinner drink, served by the flight crew. A second hot meal is now served on flights lasting more than eight and a half hours.

Air France also offers «A la Carte» dining in Economy and Premium Economy as an alternative to the on-board menu. These dishes can be ordered for a price ranging from 12 to 28 , either on airfrance.com when making a reservation, under the «Review/modify your reservation» tab, or at an Air France agency or call centre up to 24 hours before departure.

On 1 April 2016, Air France chose Jean Imbert, a rising star in the world of French cuisine and winner of Top Chef 2012, to rethink one of its «A la Carte» menus. This resulted in the «Le marché de Jean Imbert» menu, a complete meal full of innovative flavours, available in the Economy and Premium Economy cabins on long-haul flights departing from Paris.Air France also offers three menus, Ocean, Tradition, and Our Selection on its long-haul flights departing from Paris.

The Italia, Ocean, and Tradition menus can also now be ordered on flights departing from overseas departments (Cayenne, Fort-de-France, Réunion, and Pointe-à-Pitre), the (, , New York, , and Washington), Canada (Montreal and Toronto), and Africa (Douala, Libreville, Abidjan, and Dakar).

*Except for the first row in the cabin, where there is one outlet for each seat. ** French, English, Spanish, Brazilian Portuguese, Chinese, Japanese, Korean, German, Italian, Dutch, Russian, and Arabic.

15 World Business Class: comfort, attention to detail, and personal service The best of KLM to China

Customers travelling to Chengdu, Hangzhou and Xiamen can enjoy a new flight experience aboard KLM’s latest 787 Dreamliner.

World Business Class, privacy, comfort and personal attention

Available on intercontinental flights, World Business Class offers passengers a new kind of comfort.

Improved comfort on board

Marcel Wanders designed custom flatware for KLM’s World Business Class and Europe Business Class passengers. The motifs reflect the airline’s past and give a new and surprising take on the future. Since March 2016, KLM has also offered men’s and women’s comfort kits by famous Dutch designer Jan Taminiau exclusively in World Business Class.

The interior of the new World Business Class

In collaboration with the famous Dutch designer , KLM has created an entirely new atmosphere in the World Business Class cabin. The designer’s goal with the new décor was to allow passengers to feel more at home. The full-flat seats help provide total comfort. Beyond the recognisable KLM bright blue, Hella Jongerius used warm colours to create a comfortable atmosphere. This new décor is based on two central ideas: sustainability and innovation.

On-board entertainment

In the new World Business Class, passengers have access to a state-of-the-art interactive entertainment system with more than 200 films selected to reflect all passengers’ tastes and cultures, as well as 150 television programmes, 50 exclusive KLM audio programmes, and more than 200 CDs, on a 17-inch screen. The entire fleet is fitted with this system. Passengers can also take advantage of the wide array of international newspapers and magazines on board.

On KLM’s new 787 Dreamliners and one of its -300s, passengers can also stay connected to the Internet throughout their journey using a Wi-Fi network.

A wide array of menus

Special attention has been paid to the available menus. Passengers can choose from: - Menus planned in cooperation with Michelin-starred chefs and many other international chefs, - A wine list assembled by our well-known sommeliers, - A light meal or snack for night-time flights, - Continuous Skybreak service on flights over seven hours (assortment of small snacks, including a Dutch stroopwafel and refreshments).

Also

KLM has a unique gift for all World Business Class passengers: a miniature Delft porcelain replica of a typical Dutch house, filled with Dutch gin.

Furthermore, just before landing at Amsterdam-Schiphol airport, KLM provides passengers with all of the information they will need about their connecting flights (flight times, departure gate numbers, airport maps) on the video screens.

17 KLM Royal Dutch Airlines has two Crown lounges at Schiphol airport in Amsterdam. At the airport: advantages that save you time

Passengers travelling in World Business Class and/or Elite and Elite plus have access to exclusive services: - Dedicated check-in counters, - Priority baggage handling, - 10 kg of extra allowed baggage weight (for a total of 30 kg), - Two pieces of hand luggage, - Priority boarding, - Priority disembarking for World Business Class and Europe Business Class passengers, - Access to KLM’s Crown lounges, - Accelerated customs and security checks at Amsterdam-Schiphol airport (for flights between Schengen area countries) and at certain other European airports.

Two lounges at Amsterdam-Schiphol

KLM has two modern Crown lounges at Amsterdam-Schiphol airport. One is for Schengen area flights, and the other is an Intercontinental Crown lounge. These lounges have 1,440 seats between them, spread over 6,000 m2 of floor space, including entertainment rooms with individual screens offering television, music, and games on demand. They also have a separated smoking room and several self- serve buffets with a wide array of high-quality hot and cold food, snacks, and drinks. Connecting passengers can take a shower (only in the Intercontinental lounge) or use the rest areas, which are equipped with comfortable chairs. Business passengers who need to work have access to free Wi-Fi, electrical outlets and USB ports built into most seats, and public computer desks.

19 Ergonomic seats that offer maximum comfort Economy Class, relaxation and pleasure for all

KLM’s Economy Class on long-haul flights provides comfort and relaxation. Passengers can travel in optimal conditions with an excellent value for money.

Main advantages

KLM is constantly improving its products and services. KLM’s Economy Class offers a complete array of services for the most pleasant flight possible: - Ergonomic seats that offer maximum comfort, - The on-demand video system on long-haul flights lets passengers choose from a large selection of programmes using the individual interactive screen built into the headrest of the seat in front of them, - The ability to send and receive texts messages and e-mails.

Attentive service that meets passengers’ individual needs

To guarantee optimal comfort, KLM offers personalised service: - The cabin crew speaks several languages, - The seats allow passengers to rest and relax. They are equipped with adjustable headrests and armrests as well as with lumbar support, - Hot towels are distributed before the in-flight meal on long-haul flights, - A blanket and pillow are provided for a restful night’s sleep, - Activities for children and hygiene products for babies ensure that everyone has a pleasant flight, - A full meal and a light meal are distributed to passengers, no matter how long the light is, as well as snacks on flights over seven hours (including ice cream).

Economy Comfort, for even more comfort

KLM provides its clients with extra-comfortable seats in Economy Comfort on European and Intercontinental flights.

The Economy Comfort area offers: - Up to 10 cm (4 inches) more legroom, - A seat that reclines up to twice as far as normal, - Seats at the front of the Economy Class cabin.

Passengers can reserve their Economy Comfort seat online when placing their reservation or by using MyTrip (on www..com) up to 48 hours before departure.

When they arrive at the airport, passengers are also able to check in using a self-service kiosk in a dedicated check-in area.

Making connections easier

- Before landing at Amsterdam-Schiphol, passengers receive up-to-date connecting flight information (departure gate numbers, departure times). - Once on the ground, they can go directly to the departure gate for their connecting flight. - More information is available from one of KLM’s transfer desks.

Passengers can also use one of the self-service transfer kiosks at Amsterdam-Schiphol airport.

21 Dedicated reception staff Custom personalised attention for Chinese passengers

Air France and KLM offer passengers on flights to and from China excellent personalised service along with several products that have been developed exclusively for these flights.

At the airport

Dedicated reception staff

At the Paris-Charles de Gaulle and Amsterdam-Schiphol airports, Air France and KLM staff who speak Mandarin and are available to help passengers with departures, arrivals, and connections.

On board

Teams trained in Chinese culture

Air France and KLM have adapted their services especially to welcome Chinese passengers. The two airlines have therefore launched a programme to increase knowledge of Chinese culture among their flight attendants and stewards. This constant desire to provide excellent, welcoming service is embodied in both the body language and respectful language used. Furthermore, Chinese interpreters are present on board all Air France flights originating or terminating in China. KLM on-board staff includes Chinese personnel.

Tailoring in-flight services to our customers

On-board announcements are made in Mandarin or Cantonese depending on the flight’s origin and destination.

Chinese-language editions of Air France and KLM’s on-board magazines are available for passengers. A selection of Chinese-language print media is also available on all flights. In all Air France and KLM cabins, individual screens allow passengers to view up to 210 and 200 films respectively in many different languages (up to twelve), including some original Chinese-language films and other subtitled films. In all, almost 1,200 hours of programming are available. A selection of 200-300 CDs spanning many musical genres are also available, allowing passengers to create a custom entertainment programme.

Air France and KLM have also developed an exclusive service for Chinese passengers. On-board personnel distribute menus that have been translated into Chinese to all passengers, allowing them to read that day’s menu in their own language, and they also distribute hot or cold towels after passengers have boarded and settled in.

An array of refined Chinese dishes

Air France and KLM place great importance on awareness of other cultures by listening attentively to customer wishes with respect to their taste in food. Alongside its offer of a truly French gastronomic experience, Air France makes sure to adapt itself to its passengers’ culture or diet. For its Chinese passengers, Air France has developed a range of refined Chinese dishes that are served in the Business, Premium Economy, and Economy cabins.

In Business Class and La Première, along with the daily special, 6 different varied and delicious dishes are on offer.

On KLM flights to and from China, the airline also offers Chinese dishes in World Business Class and Economy Class. Jasmine tea is also served in all cabins on both airlines, along with Dilmah green tea on KLM flights.

23 SkyPriority offers exclusive advantages from check-in to baggage delivery SkyPriority: exclusive advantages from check-in to baggage delivery At the SkyTeam , SkyPriority delivers the most exclusive benefits offered by the Alliance’s twenty member airlines to ensure the smoothest possible experience for passengers travelling in La Première, Business, and as well as SkyTeam Elite Plus members.

SkyPriority is available at the international airports in Beijing, Shanghai, Hong Kong, Guangzhou, Chengdu, Hangzhou, Wuhan, Xiamen, and Taipei. Easily recognizable, the logo «SkyPriority» is printed on boarding passes and on relevant signs in the airports. For eligible passengers, the service offers free priority check-in, faster, privileged access to security checks and customs clearance, and priority boarding. SkyTeam is the first to offer its Premium passengers a set of priority ground services. SkyPriority is now available in more than 1,050 airports worldwide.

Over 1,050 destinations with SkyTeam

The SkyTeam airline alliance now has twenty members around the world, including four Chinese airlines: China Southern Airlines, China Eastern Airlines, , and Xiamen Airlines. This alliance offers customers comprehensive services for transporting passengers and cargo. Member airlines have created alliances that allow them to develop their services and increase their opportunities for growth in all markets.

When they travel with one of the twenty SkyTeam member airlines, customers benefit from unique services that make it easier to travel on flights from different airlines. They can earn miles on all airlines and have access to over 635 lounges worldwide. In total, SkyTeam’s twenty member airlines serve 1,057 destinations in 179 countries.

25

Flying Blue: a leading loyalty programme

Flying Blue, Europe’s leading frequent flyer programme with 27 million members, groups together 35 airlines and over 100 non-airline partners.

The more frequently its members travel, the more their loyalty is rewarded. With the Flying Blue card, customers can access a whole raft of services specially designed to make travelling more enjoyable.

On www.airfrance.fr and www.klm.com, members are free to consult their account, directly order their reward tickets or request mile updates.

On the www.flyingblue.com website, members can easily book promotional reward tickets exclusively available online: Web@wards. Members can also consult the many ways to earn and spend their miles as well as an exhaustive list of all the programme’s partner offers in “Flying Blue Store”.

New members have access to a clear presentation of Flying Blue with a detailed description of the different benefits that come with each status, together with videos and tutorials. www.flyingbluenews.com

27 Stay connected to Air France and KLM with your smartphone A 100% digital journey

Find Air France and KLM on WeChat, Weibo, Facebook and Twitter before and after your trip

Do you have a question about your departure time or the maximum baggage weight? Air France and KLM teams are at your service before, during and after your trip and will give you a prompt answer. Air France and KLM have almost 135,000 followers on the WeChat instant messaging service, which they use to answer their Chinese customers’ questions about their trip seven days a week. Air France is also on Weibo, with 255,000 fans. On Facebook and Twitter, KLM answers its customers 24/7 in thirteen languages. Air France currently offers service in ten languages and answers customers 24/7 in French and English. The Air France and KLM Facebook pages have almost 15 million fans and offer product and service information in addition to contests and special offers. On Twitter, Air France and KLM have almost 3 million followers and they respond to passengers directly in order to always be deepening their connection with customers using the handles @AirFrance and @KLM.

Mobile sites and apps

Air France and KLM customers equipped with a smartphone can benefit from a number of free apps and mobile websites (http://mobile.airfrance.com and http://mobile.klm.com) allowing them to purchase a ticket and manage their booking directly on their mobile phone.

A section called «My Account» gives each customer a place to enter and save personal data allowing him or her to make reservations, make changes or check in with just a few clicks. This service is available in Chinese.

AF Connect and KLM Connect: an exclusive and free service

When booking a flight, customers automatically benefit from AF Connect and KLM Connect. It is an exclusive and free service, with no registration or subscription required, that proactively informs them of changes and delays over the course of their trip.

Inspiring new escapes

Air France provides all curious, demanding, and passionate passengers with Travel by Air France, an original digital travel log: travelby.airfrance.com. With two new cities added every month, it allows users to discover more than 100 destinations served by Air France around the world. With this service, passengers have access to a large selection of new restaurants, charming hotels, and beautiful sights that are listed by people who love their city (a network of bloggers, e-trendsetters, journalists, etc.). Air France designed this guide to not only be a source of inspiration for choosing and deciding on a travel destination, but also as a real tool to help travellers during their trip.

On the site KLM.com, users can also access a travel guide covering 613 destinations. This guide recommends hotels, restaurants, neighbourhoods, and provides important practical information about airports, travel into the city centre, visas, and local currencies. It also has up-to-date information about local events and weather.

Even more newspapers and magazines with Air France Press

Air France’s mobile application Air France Press gives customers free and easy access to a wide range of French and international newspapers and magazines, right from their tablets and smartphones. The airline offers this exclusive service in addition to print editions available worldwide in lounges, boarding gates and aboard the aircraft. Already available in France on iOS, Androïd, Windows 8 and RT, the application can also be downloaded on global Stores. Now everyone can enjoy newspapers and magazines from a selection of more than forty French and international titles. Customers can download the app 24 hours before the flight and until departure time. Once downloaded, newspapers and magazines can be read before, during, and after the flight, even when offline.

29 First Air France flight, with the Château de Cheverny, at Hong Qiao. M. Ross, Chairman of Air France, leads the French delegation. 20 September 1966*

Reopening of the Paris-Shanghai route. 11 May 1998* Air France has had a presence in continental China for 50 years. This shared history has led to the AIR FRANCE airline and its personnel having a strong attachment to this country. 50 ANS FRANCE CHINE Logo File: 20152297E Date : 29/07/2016 AC/DC validation : Air France and KLM were the first European carriers to serve several of theirClient validationcurrent : routes: Beijing, Chengdu, Guangzhou, Hangzhou, Shanghai, Xiamen, and Wuhan.

1966 Air France launches its Shanghai route

1973 Air France launches its Beijing route and suspends service to Shanghai

1996 KLM launches its Beijing route

1998 Air France re-establishes its Shanghai route

1999 KLM launches its Shanghai route

2004 Air France launches its Guangzhou route

2006 KLM launches its Chengdu route

2010 KLM launches its Hangzhou route

2011 KLM launches its Xiamen route

2012 Air France launches its connecting flight to Wuhan

2013 Air France serves Shanghai with an A380 for the first time

2014 Air France serves Hong Kong with an for the first time

2016 KLM serves Chengdu, Hangzhou, and Xiamen with a Boeing B787-9 Dreamliner for the first time

*Collection Air France.DR / Collection Musée Air France.DR

31 Air France-KLM Corporate Communication – Summer 2016 season www.airfranceklm.com - @AirFranceKLM Impression Éditions Air France