SKY PEARL CLUB MEMBERSHIP GUIDE
Welcome to China Southern Airlines’ Sky Pearl Club
The Sky Pearl Club is the frequent flyer program of China Southern Airlines.
From the moment you join The Sky Pearl Club, you will experience a whole new world of exciting new travel opportunities with China Southern!
Whether you’re traveling for business or pleasure, you’ll be earning mileage toward your award goals every time you fly.
Many Elite tier services have been prepared for you.
We trust this Guide will soon help you reach your award flight to your dream destinations.
China Southern Sky Pearl Club cares about you!
A B
Earning Sky Pearl Mileage Redeeming Sky Pearl Mileage
z Airlines z China Southern Award Ticket and Award Upgrade z Hotels z SkyTeam Award Ticket and Award Upgrade z Banks
z Telecommunications, Car Rentals, Business Travel，Dining
and others
C D Getting Acquainted with Sky Pearl Rules Enjoying Sky Pearl Elite Benefits z Definition z Membership tiers z Membership Qualification and Mileage Account z Elite Qualification z Mileage Accrual z Elite Benefits z Mileage Redemption
z Membership tier and Elite benefits
z Others A Earning Sky Pearl Mileage
As the newest member of the worldwide SkyTeam alliance, whether it’s in the air or on the ground, The Sky Pearl Club gives you more opportunities than ever before to earn Award travel. When flying with China Southern or one of our many airline partners, you can earn FFP mileage. But, that’s not the only way! Hotels stays, car rentals, credit card services, telecommunication services or dining with our business-to-business partners can also help you earn mileage.
Airlines
z Upon making your reservation and ticket booking, please provide your Sky Pearl Club membership number and make sure that the name on the ticket is the same as that of your mileage account. z At the airport check-in counter, please present your Sky Pearl Club membership card or offer your membership number. z For mileage retro claims, please contact The Sky Pearl Club with the original Boarding Pass(es) and copies of ticket (or E-ticket Travel Verification). z One qualified travel with China Southern or other partner airlines can only credit mileage once into one FFP account.
Elite Qualification Base Flight SkyTeam Class Booking Elite Elite Applicable time Mileage Airline Partners Of Service Class (Code) Qualifying Mileage Qualifying credit rate credit rate Segments
Premium First A 300% 300% 3 Class
First Class F, P 150% 150% 2
Business Class C, D, J 130% 130% 2 Travel on and after 15 China Southern Airlines Apr 2013 Premium W, Z 110% 110% 1 www.csair.com Economy Class
Y, T, K, H, M 100% 100% 1 Economy Class G, S, L, Q, U, E, V, B 40% 40% 0 Business Class C, J, D 130% 130% 2 Travel before1st Feb Y, S, B, M, H, K, V, T, 2013 Economy Class 100% 100% 1 Q, W, L, U, G, N Business Class J, C, D 130% 130% 2
Travel after 1st Feb Business Class I, Z 100% 100% 1 www.aeroflot.ru 2013(Including this Economy Class W, S, A 110% 110% 1
date) Economy Class Y, B 100% 100% 1
Economy Class M, U, K, H, L 40% 40% 0 From cooperation Business Class J, A, D 130% 130% 2 with China Southern Y,B,M,S,K,Q,N,X,T,R 100% 100% 1 Economy Class -30 Sep 2013 V,L,W,P 40% 40% 0 www.aeromexico.com Travel after 1 Oct Business Class J,C,D 130% 130% 2 2013(including this Economy Class Y,B,M,U,K,H,L,Q,T 100% 100% 1 date) Economy Class E,N,R,V 40% 40% 0 First Class F, P 150% 150% 2 Travel before 10th Business Class C, D, I, J, Z 130% 130% 2 www.airfrance.com Apr 2012 A, B, H, K, M, Q, R, Economy Class 100% 100% 1 S, T, V, W, Y First Class F, P 150% 150% 2 Business Class C, D, I, J, Z,W,S 130% 130% 2 Travel after 10th Apr Business Class A 110% 110% 1 2012(Including this Economy Class Y,B,M,U 100% 100% 1 date) K, H, L, Q, T, E, N, Economy Class 40% 40% 0 R, G, V
Business Class J, C, D, I 100% 100% 1 From cooperation with China Southern Economy Class P,A,Y,B,M,H,K,V,T 100% 100% 1 www.alitalia.com until now Economy Class N,L,O,Q,X,S,W,G,R 40% 40% 0 Business Class J, C, D,F 130% 130% 2 Travel before 25 I, Y, M, B, H, K, T, A, March 2012 Economy Class 100% 100% 1 L, X, Q, V www.czechairlines.com Travel after 25 March Business Class J,C,D 130% 130% 2 2012(Including this Economy Class Y,M,B,H,K,T 100% 100% 1 date) Economy Class G,L,X,Q,U,A 50% 50% 0 First Class F, A 150% 150% 2 Travel before 1st Feb Business Class J, C, D, I, S 130% 130% 2 2013 Y, B, M, H, Q, K, L, Economy Class 100% 100% 1 U, T First Class F, A, P 150% 150% 2 Travel between 1st Business Class J, C, D, I, S 130% 130% 2 Feb 2013 and 19 Mar www.delta.com Economy Class Y, B, M, 100% 100% 1 2013 Economy Class H, Q, K, L, U, T 40% 40% 0 First Class F, A, P, G 150% 150% 2 Travel after 20 Mar Business Class J, C, D, I, Z 130% 130% 2 2013(including this Economy Class Y, B, M 100% 100% 1 date) S, H, Q, K, L, U, T, X, Economy Class 40% 40% 0 V, E Business Class C, J, Z, I 130% 130% 2 Travel before 10th B, E, H, K, L, M, Q, Apr 2012 Economy Class 100% 100% 1 www.klm.com S, T, X, Y Business Class J, C, D, I, Z 130% 130% 2 Travel after 10th Apr Economy Class Y, B, M, U 100% 100% 1 2012(Including this K, H, L, Q, T, E, N, date)-31st May 2013 Economy Class 40% 40% 0 R, G Travel after 1st June Business Class J, C, D, I, Z 130% 130% 2 2013(Including this Economy Class W, S 130% 130% 2 date) Economy Class A 110% 110% 1 Economy Class Y, B, M, U 100% 100% 1 K, H, L, Q, T, E, N, Economy Class 40% 40% 0 R, G, V First Class R,P,F 150% 150% 2 Travel before 1 Business Class J, C, Z, O 130% 130% 2 March 2012 Economy Class W,Y,S 100% 100% 1 www.koreanair.com First Class R,P,F 150% 150% 2 Travel after 1 March J, C, D, I 130% 130% 2 2012(Including this Business Class Z 100% 100% 1 date) Economy Class Y, W, B 100% 100% 1
Business Class C,D,I 130% 130% 2 Travel before 1 June,2013 Y, M, B, K, W, V, O, Economy Class 100% 100% 1 www.aireuropa.com X, S, R, U
Travel after 1 Business Class J,C,D, 130% 130% 2 June,2013(Including this date) Economy Class Y, B, M, L, E, K, V, H 100% 100% 1 From cooperation Business Class C, I, J, Z 130% 130% 2 with China Southern B, E, H, K, L, M, N 100% 100% 1 Economy Class www.kenya-airways.com until now Q, R, S, T, U, Y 100% 100% 1 Travel before 31 Mar, Business Class C,D,J 130% 130% 2 2013 Economy Class I,Z,Y,K 100% 100% 1 www.vietnamair.com.vn Business Class J, C, D 130% 130% 2 Travel after 31 Mar, Economy Class W, Z 110% 110% 1 2013 (including this date) Economy Class Y, B, M, S 100% 100% 1 Economy Class H, K, L, Q 40% 40% 0 From cooperation Business Class C,D,J 130% 130% 2 with China Southern Economy Class S,Y,B,M,K,R H,G 100% 100% 1 until -26 Oct,2013 Economy Class L,Q,N,T,U,V,W,E 40% 40% 0 www.tarom.ro/en Business Class J,C, D, I 130% 130% 2 Travel after 27 Y, B, M, U, K, R, H, Oct,2013(including Economy Class 100% 100% 1 G this date) Economy Class L, Q, N, T, V, S, E 40% 40% 0 F 150% 150% 2 First Class P 125% 125% 2 Travel before 1 Business Class C,J,Z,O 130% 130% 2 Jul,2013 Y,B,E,H 100% 100% 1 Economy Class L,M,N,R,S,V,T 40% 40% 0 www.ce-air.com First Class F 150% 150% 2 First Class P 125% 125% 2 Travel after 1 Business Class J, C, D, I 130% 130% 2 Jul,2013 (including Economy Class W 110% 110% 1 this date) Economy Class Y,B,M,E,H 100% 100% 1 Economy Class K,L,N,R,S,V,T 40% 40% 0 First Class F 150% 150% 2 Business Class A, C, J 130% 130% 2 Travel before 2 Apr D,Y, B, T, M 100% 100% 1 2012 www.china-airlines.com Economy Class K, W, V, R, Q, 40% 40% 0 H ,N ,Z First Class F 150% 150% 2 Travel after 2 Apr Business Class A,C,J 130% 130% 2 2012(Including this D,Y,B,T,M,Z 100% 100% 1 date) Economy Class K,W,V,R,Q,H,N 40% 40% 0 First Class F,P,A,R 150% 150% 2 From cooperation Business Class J,C,D,I 130% 130% 2 with China Southern Y,W,O 100% 100% 1 until now Economy Class www.saudiairlines.com B,M,K,H,T,Q,L,X,V 40% 40% 0 From cooperation Business Class J,D,Z 130% 130% 2 with China Southern Y,K,H,T,V 100% 100% 1 until now Economy Class L,Q,N 50% 50% 0 www.mea.com From cooperation Business Class J,D,C,Z 130% 130% 2 with China Southern Y,B,H,K,M,V,N 100% 100% 1 Economy Class www.aerolineas.com.ar until now Q,W,O,L,S,G,A,R 50% 50% 0 P 150% 150% 2 First Class F,J 150% 150% 2 From cooperation Business Class C,D 130% 130% 2 with China Southern Y,B,H,K,L 100% 100% 1 www.xiamenair.cn until 26 Oct,2013 M,N,Q, T(国内),V(国 Economy Class 内),I(国内),R(国际、 40% 40% 0 地区)
First Class P 150% 150% 2
First Class F,A 150% 150% 2 Travel after 27 Oct,2013(including Business Class J,C,D,I 130% 130% 2 this date) Economy Class Y,B,M,L 100% 100% 1
Economy Class K,N,Q,V 40% 40% 0
Other Partner Airlines Class of Booking Class Base Flight Elite Qualification Service (Code) Mileage Elite Qualifying Elite Qualifying credit rate Mileage credit rate Segments Sichuan Airlines First Class F 150% 150% 0 Economy Class Y 100% 100% 0 T, K 70% 70% 0 H, M, G, S, L, Q, U, E, B 40% 40% 0 1. Base Flight Mileage is calculated as Statute Mileage （IATA standard city-pair distance）multiplied by the credit rate (The standard city-pair distance, or flight route’s length, and less than 500Km will be credited as 500km Statute Mileage). Base Flight Mileage can be accumulated as Elite Qualifying Mileage (EQM) to acquire the Elite Qualification. For the Elite Qualifying Segments (EQS), please refer to the table above. E.g. Guangzhou to Beijing (Statute Mileage:1908km), First Class F, on China Southern’s flight Base Flight Mileage is: 1908km×150％=2862km. 2. The eligible flights for Sky Pearl Club member’s accrual include: （1）China Southern scheduled, extra and code-share flights with CZ prefix. （2）SkyTeam partners’ flights prefixed by AM/AF/AZ/OK/DL/KL/KE/MU/FM/SU/KL/UX/KQ / VN / RO and operated by SkyTeam member Airlines. Charter flights cannot be accumulated. （3）Sichuan Airlines flights coded by 3U. Charter flights cannot be accumulated. （4）China Airlines flights both coded by CI and operated by China Airlines on all of the routes, and Mandarin Airlines flights coded by AE and operated by China Airlines on the routes between China mainland and Taiwan area. （5） Chongqing Airlines flights coded by OQ and operated by China Southern airlines or Chongqing Airlines (these flights will be credited as CZ flights and based on CZ flights' accrual standard) （6） P, J, Z Class, if use for the booking class of discount product, it would be allowed to credit the mileages. No mileage would be credited for the award ticket redeemed by the mileage or free ticket of travel industry. （7） Mileage will be credited in the original booking class for the award upgrade obtained by mileage redemption and promotion or the situation of involuntary upgrade. 3. If you travel on the code-share flights, the mileages will be credited based on the actual travel information on the ticket, such as carrier, flight number, booking class, etc. 4. For booking class (code) not listed in the table above, no mileage can be accumulated. 5. The classes listed on the above chart are revenue classes. The award ticket redeemed by mileages is ineligible for the accrual, the award upgrade will be credited based on the original revenue class. 6. Effective as of 15 April 2013, the credit rate of China Southern Airlines’ Premium First Class （A class）is changed as above. 7. For any up-to-date information about the Sky Pearl Club program, please visit China Southern’s website at www.csair.com or call the 24-hour customer service hotline internationally at (86-20) 8668-2000 or within China at (8620) 95539. Hotels z Please present your Sky Pearl Club membership card or provide the card number upon check-in. z Remember to keep the hotel bill until the appropriate mileage is posted to your Sky Pearl Club account. z If the mileage for your hotel stay is not credited, please contact our hotel partner for a mileage retro claim.
Mileage Credit Hotels Please Note (per stay)
800km (non-discounted rates or Exchange rate of Shangri-la Shangri-la Hotels and Resorts corporate rates ) points to SPC milee:2500 points
400km (domestic price) per 4000km.
InterContinental Hotels Group 800km Must be a Priority Club member
Marriott International Renaissance Hotels and Resorts 2Miles/$1US Marriott Vacation Club International JW Marriott Hotels and Resorts Courtyard by Marriott 1.Must be a Marriott Rewards Marriott International Fairfield Inn by Marriott Member TownePlace Suites by Marriott 2. One Mile = 1.609Km 1Mile/$1US SpringHill Suites by Marriott
Residence Inn by Marriott Horizons by Marriott Courtyard by Marriott Stays at Ramada, Howard Johnson, 800 km Days Inn within China Stays at Super 8 within China 400 km 1. You must be a member of Stays at Wyndham, Hawthorn 800 km Wyndham Rewards.
Suites worldwide locations 2. Exchange rate of Wyndham Wyndham Hotel Group Stays at all participating properties Rewards points to Sky Pearl Club
outside of China including Baymont Three km per USD spent on miles: 1250 points per 500 km Inn & Suites, Days Inn, Howard qualifying room rates Johnson, Knights Inn, Ramada, Super 8, Travelodge (United States of America only), Wingate Inn, Microtel (USA and Canada only) 1、Must be a SPG member. 2、Exchange rate of SPG points to SPG Member: 2km/$1US； Sky Pearl Club mileage: 1 Starwood Hotels & Resorts Worldwide SPG Gold or Platinum Member: point = 1 km. 5,000 bonus 3km/$1US km for every 20,000 points
transferred.
Accor Hotels Group 4000 A|Club points=3,200km Must be an A|Club member
Must be a Gold Crown Club Best Western International 400km member Five Star Hotel 800 km Jinling Hotels & Resorts Four Star Hotel 400 km
Jin’s Inn 100 km
Langham Hotels International 1,000 km
Mandarin Oriental Hotel Group 800 km
Three Sky Pearl mileage For Jin Jiang inn doesn’t take part in Jin Jiang Hotels every RMB10 Accommodation the program
New Century Hotels and 1、Exchange rate of Century Club Five Star Hotel 800 km Resorts points to Sky Pearl Club mileage: 1200 points = 400 km 2、Sky Pearl Club members can Four Star Hotel 400 km become Century Club gold members for free Rendezvous Hotels 500KM Rendezvous Hotels & Resorts International Marque Hotels 500KM 800 km (Deluxe Room) Farama Hotel Dalian 1000 km(Business/Executive Room) 1200 km (Suite Room)
Guangzhou Garden Hotel 800 km
1. One hotel point for every RMB30 spent for hotel stay; 2. One hotel point for every RMB50 spent for meals; 3. One hotel point for every Shenyang Marvelot Hotel One hotel point = 15 km RMB80 spent for meeting
4. Other kinds of services, including boutique, wedding party and health clubs are not eligible for hotel points. 1. Must be a HanTing Club member via the airlines channel in Hanting Hotel Hanting Hotels Inc. 200 km website; 2. More than two stays will be calculated as only two. 1、Must be a 7 Days Club 7 Days Inn 100km Member and make reservations via the Internet 2、Reservation for friends/family will also earn you 100km per stay.
Home Inns & Hotels Management Inc. 200 km
Banks
y You can earn mileage when using your China Southern Sky Pearl Credit Card.
Banks Credit Cards Mileage Credit Please Note Platinum Card: One km Sky Pearl mileage for every Please apply for China Southern Sky Pearl Credit Card China Guangfa Bank RMB7 or US $1 spent; Gold or Base Card: One Sky the co-branded (China Guangfa Bank) Pearl mileage every RMB14 or US $2 spent. credit card from China Southern Sky Pearl Credit Card (China One km Sky Pearl mileage for every RMB18 or US$2 our bank partners. China Merchants Bank Merchants Bank) spent China Southern Sky Pearl Credit Card (Bank Bank of China 14 BOC points = One km Sky Pearl mileage of China) Industrial and China Southern Sky Pearl Credit Card (Peony Commercial 15 ICBC points = One km Sky Pearl mileage Card) Bank of China Platinum Card: 14 CCB points = One km Sky Pearl China Southern Sky Pearl Credit Card (Dragon mileage; China Construction Bank Card) Gold Card: 15 CCB points = One km Sky Pearl
mileage. Platinum Card: One km Sky Pearl mileage for every China Southern Sky Pearl Credit Card (China RMB 15 spent; China Citic Bank Citic Bank) Gold or Base Card: One km Sky Pearl mileage for every RMB 18 spent. y You can convert bank points into Sky Pearl Club mileage. Please apply for the Bank of China BOC BOC Credit Card (Bank of China) 10,000 BOC points = 500 km Sky Pearl mileage exchange from our Platinum Credit Card 1,500 CMB points = 2000 km Sky Pearl mileage bank partner. Infinite Card 1,200 CMB points = 2000 km Sky Pearl mileage China Merchants Bank American Express Gold Card 1,500 CMB points = 2000 km Sky Pearl mileage American Express Card 1,800 CMB points = 2000 km Sky Pearl mileage
Bank of Communications BoCom Credit Card 9000 BoCom points = 500 km Sky Pearl mileage
China Citic Bank China Citic Bank Credit Card 12,500 points = 500 km Sky Pearl mileage
Bank of China (Hong BOC Credit Card (Hong Kong) 6,000 BOC points = 500 km Sky Pearl mileage Kong)Limited BOC Great Wall Credit Card (international) 10,000 BOC points = 500 km Sky Pearl mileage China Construction Bank Dragon Credit Card 40,000 credit points = 2000km Sky Pearl mileage
Industrial bank Industrial Bank Credit Card 12,500 credit points = 500 km Sky Pearl mileage 5, 000 credit card points = 500km Sky Pearl mileage Remark: Every cardholder can convert credit card points to mileage of assigned airline companies at the Industrial Bank Leisure Travel Platinum Credit conversion rate mention ed above with the maximum Card of 200,000 points every year. And if the conversion point amount is over 200,000, the conversion rate of the exceeded amount will be 20 credit card points to one km Sky Pearl mileage SPDB Base Credit Card 、SPDB Gold Credit Card、SPDB WOW Credit Card、New Mart·SPD Bank Co-branded Credit Card、New100·SPD 18 credit points = One km Sky Pearl mileage Pudong Development Bank Co-branded Credit Card、Mopark·SPD Bank Bank Co-branded Credit Card、Qiaohong·SPD Bank Co-branded Credit Card SPDB Platinum Credit Card One credit points = One km Sky Pearl mileage SPDB Platinum Credit Card（standard） 15 credit points = One km Sky Pearl mileage
CGB Business Trip Platinum Card 10,000 credit points =500 km Sky Pearl mileage
China Guangfa Bank CGB MasterCard World Card 12,500 credit points =500 km Sky Pearl mileage CGB Visa Infinite Card
The Bank of East Asia BEA Credit Card 10,000 credit points = 500km Sky Pearl mileage
First redemption Bank of Communications 8,000 BOC points = 1,000 km Sky Pearl mileage Platinum Card、Gold Card、Base Card (Hong Kong Branch) Afterwards 4,000 BOC points = 500 km Sky Pearl mileage
China Southern Sky Pearl Credit Card: 1. One card, two account numbers: The Sky Pearl Club membership number and credit card number is printed on the card for your convenience. 2.One card, double mileage credits: When you use the Sky Pearl co-branded credit card, your credit card points will be automatically converted into mileage and posted to your account as flight mileage.
Telecommunications, Car Rentals, Business Travel and Meals
Telecommunications y You can convert telecommunications points into Sky Pearl Mileage. y You should contact the telecommunications company to apply. Telecommunications Mileage Credit Please Note
3,200 China Mobile points = 750km Sky Pearl mileage Applicable for China Mobile (in Guangdong)
5,000 China Unicom points= 500km Sky Pearl mileage Applicable for China Unicom (in Guangdong)
4500 China Telecom VIP club points =500 Sky Pearl not applicable for Shanghai, Beijing, Shaanxi, Guangdong,Guangxi, mileage Xinjiang Telecom users for the time being
Car Rentals y Please present your Sky Pearl Card upon car booking. Car Rental Region Mileage Credit Please Note Asian (except Japan) 400km Mention CPD#1503704 upon booking for 800km Other region the special Sky Pearl Club discount 400km (business or governmental rate)
Worldwide 400km
China 400km
Worldwide 800km
Business Travel z Please offer your Sky Pearl membership number upon hotel reservation. Business Mileage Credit and Special Discount Please Note Three Sky Pearl mileage for every RMB10 spent for hotel Must book by the hotline and website. Ctrip.com stay
Four Sky Pearl mileage for every RMB10 spent for hotel MangoCity.com stay
Hotel Reservation Five Sky Pearl mileage for every RMB10 spent for hotel Service stay Five Sky Pearl mileage for every RMB10 spent for hotel Agoda stay
Dining z Please present your Sky Pearl Club membership cards when enjoying your favorite cuisine Meal Mileage Credit Please Note Including Café Veranda, Four Seasons, Food Street, Dining in China Hotel, Guangzhou may earn you mileage up Champagne & Cigar Lounge, Piano Bar, Function Rooms. to 3,000km. (not including Tatsunojo Japanese Restaurant, Starbucks)
Others
B2C Contents Please Note
Every 10 Tian Hui points = One Km Must be Tian Hui registered members
Health Contents Please Note 1. When telephone booking please quote Sky Pearl Club card Every 10 RMB spent = 8 Km number. When going through medical formality, please show your Sky Pearl Club card or Sky Pearl Club credit card.
2. Mileage award is not valid for the use of voucher. Exclusive Benefits Contents Please Note please show your Sky Pearl Club card when enjoying The silver member card and gold member card of the Sky discounts. Already on sale items no longer enjoy preferential Pearl Club can enjoy discounts in Bishuiwan. Including room repeat booking、hot spring booking、food&baverage booking、 entertainment booking and the shopping center
B Redeeming Sky Pearl Mileage
Not only can you fly with China Southern and travel across China but throughout the USA on Delta; fly to Milan on Alitalia, fly to London on Air France and so many more destinations with each member of the SkyTeam! What is your worldwide dream destination? Start your journey and use your Sky Pearl mileage to get there fast! The Sky Pearl Club brings you to nearly every corner of the world!
When your Award Mileage adds up to 10,000 kilometers, you can redeem your mileage for award ticket or award upgrade for you, your families or friends.
Please reconfirm your flight prior to the departure, in case of any schedule change. China Southern Award Ticket and Award Upgrades
CHINA SOUTHERN SKY PEARL CLUB AWARD TICKET
The following chart is applicable for award ticket redemption on China Southern and non-SkyTeam airline partners’ (Si Chuang Airlines, China Airlines) flights.
Domestic Routes: One-way Award Ticket Chart (Unit: km) Award Zone A B C D Air Route Distance 1-800 801-1700 1701-3000 3001-5000 For example, you can fly from Guangzhou directly to Sanya、Xiamen Shanghai、Xi’an Beijing、Ha’erbin Urumuqi Economy Class 6,000 10,000 15,000 30,000 Premium Economy Class 6,500 11,000 16,000 35,000 Award Business Class 7,500 12,500 17,500 45,000 Ticket First Class 10,000 14,000 20,000 60,000 Premium First Class 21,000 35,000 52,500 105,000
Hong Kong/Taiwan Regional Routes & International Routes: One-way Award Ticket Chart (Unit: km) Award Zone A B C D E F G Air Route Distance 1-800 801-1700 1701-3000 3001-5000 5001-7700 7701-10000 10001-15000 For example you can fly from Hong Kong Ho Chi Minh Seoul、Singapore Delhi、Jakarta Dubai、Sydney Paris Los Angeles Guangzhou directly to Economy Class 20,000 25,000 28,000 30,000 40,000 55,000 60,000 Premium Economy Class 22,000 27,000 30,000 35,000 47,500 75,000 80,000 Award Business Class 25,000 30,000 35,000 45,000 60,000 95,000 100,000 Ticket First Class 30,000 35,000 40,000 60,000 80,000 125,000 137,500 Premium First Class 70,000 87,500 98,000 105,000 140,000 192,500 210,000
Specially Designated Routes：One-way Award Ticket Chart (Unit: km) Special Route Economy Class Premium Economy Class Business Class First Class Chongqing—Lhasa 15,000 16,000 17,500 20,000 Chengdu—Lhasa 15,000 16,000 17,500 20,000 Shanghai—Taipei 30,000 35,000 45,000 60,000 z Mileage required for round-trip award ticket are double of one-way. z For more information, please refer to ‘Terms & Conditions’ of this Guide or visit China Southern website at www.csair.com.
CHINA SOUTHERN SKY PEARL AWARD UPGRADE z China Southern Booking Award Upgrade refers to the Award Upgrade redeemed at the booking by 95539 or the designated booking office. z China Southern Check-in Award Upgrade refers to the Award Upgrade redeemed the airport check-in counter (Notes: For the airport and routes of Check-in Award Upgrade, please visit China Southern Sky Pearl Club website.).
Domestic Routes: One-way Award Upgrade Chart (Unite: km) Award Zone A B C D Air Route Distance 1-800 801-1700 1701-3000 3001-5000 For Example, you can fly from Guangzhou direct to Sanya,Xiamen Shanghai,Xi'an Beijing, Ha'erbin Urumuqi Economy Class Y/T/K/H—>Premium Economy Class 5,000 5,000 7,000 15,000 Economy Class Y/T/K/H—> Business Class 5,000 6,000 10,000 25,000 Economy Class Y/T/K/H—> First Class 5,000 6,000 12,000 45,000 Premium Economy Class W/Z—> Business Class 5,000 5,500 9,000 20,000 Applicable to China Southern Premium Economy Class W/Z—> First Class 5,000 5,500 11,000 35,000 Booking Award Upgrade and Business Class C/D/J—> First Class 5,000 6,000 10,000 25,000 Check-in Award Upgrade Economy Class Y/T/K/H—> Premium First Class 15,000 25,000 37,500 75,000 Premium Economy Class W/Z—> Premium First Class 14,500 24,000 36,500 70,000 Business Class C/D/J—> Premium First Class 13,500 22,500 35,000 60,000 First Class F/P—> Premium First Class 11,000 21,000 32,500 45,000 Only Applicable to China Economy Class M/G/S/L/Q/U/E/V—> Premium Economy Class 6,000 8,000 11,000 20,000 Southern Check-in Award Economy Class M/G/S/L/Q/U/E/V—> Business Class 6,000 9,000 14,000 30,000 Upgrade Economy Class M/G/S/L/Q/U/E/V—> First Class 6,000 9,000 16,000 50,000 Economy Class M/G/S/L/Q/U/E/V—> Premium First Class 18,000 30,000 45,000 90,000
Hongkong/Taiwan Regional Routes & International Routes: One-way Award Upgrade Chart (Unite: km) Award Zone A B C D E F G 1701 3001 5001 7701 10001 Air Route Distance 1 -800 801 -1700 -3000 -5000 -7700 -10000 -15000 Ho Chi Seoul,Si Delhi,Ja Dubai,Syd Los For Example, you can fly from Guangzhou direct to Hongkong Paris Minh ngapore karta ney Angeles Economy Class Y/T/K/H—> Premium Economy Class 10,000 12,000 13,000 15,000 20,000 40,000 45,000 Economy Class Y/T/K/H—> Business Class 15,000 20,000 22,000 25,000 35,000 60,000 65,000 Economy Class Y/T/K/H—> First Class 25,000 30,000 35,000 45,000 50,000 100,000 110,000 Applicable to China Premium Economy Class W/Z—> Business Class 12,000 15,000 18,000 20,000 30,000 50,000 55,000 Southern Booking Premium Economy Class W/Z—> First Class 15,000 20,000 25,000 35,000 40,000 80,000 90,000 Award Upgrade and Business Class C/D/J—> First Class 15,000 20,000 22,000 25,000 35,000 60,000 65,000 Check-in Award Economy Class Y/T/K/H—> Premium First Class 50,000 62,500 70,000 75,000 100,000 137,500 150,000 Upgrade Premium Economy Class W/Z—> Premium First Class 48,000 60,500 68,000 70,000 92,500 117,500 130,000 Business Class C/D/J—> Premium First Class 45,000 57,500 63,000 65,000 80,000 97,500 110,000 First Class F/P—> Premium First Class 40,000 52,500 58,000 59,000 60,000 67,500 72,500 Only Applicable to Economy Class M/G/S/L/Q/U/E/V—> Premium Economy Class 12,000 14,500 16,000 19,500 25,000 47,000 53,000 China Southern Economy Class M/G/S/L/Q/U/E/V—> Business Class 17,000 22,500 25,000 29,500 40,000 67,000 73,000 Check-in Award Economy Class M/G/S/L/Q/U/E/V—> First Class 27,000 32,500 38,000 49,500 55,000 107,000 118,000 Upgrade Economy Class M/G/S/L/Q/U/E/V—> Premium First Class 60,000 75,000 84,000 90,000 120,000 165,000 180,000
Specially Designated Route: One-way Award Upgrade Chart (Unite: km) Special Route Chongqing-Lhasa Chengdu-Lhasa Shanghai-Taipei Applicable to China Economy Class Y/T/K/H—>Premium Economy Class 7,000 7,000 15,000 Southern Booking Award Economy Class Y/T/K/H—> Business Class 10,000 10,000 25,000 Upgrade and Check-in Economy Class Y/T/K/H—> First Class 12,000 12,000 45,000 Award Upgrade Premium Economy Class W/Z—> Business Class 9,000 9,000 20,000 Premium Economy Class W/Z—> First Class 11,000 11,000 35,000 Business Class C/D/J—> First Class 10,000 10,000 25,000 Economy Class M/G/S/L/Q/U/E/V—> Premium Economy Only Applicable to China 11,000 11,000 19,500 Class Southern Check-in Award Economy Class M/G/S/L/Q/U/E/V—> Business Class 14,000 14,000 29,500 Upgrade Economy Class M/G/S/L/Q/U/E/V—> First Class 16,000 16,000 49,500
z Mileage required for round-trip award upgrades are double of one-way. z The redemption chart above is applicable to the award upgrade on the China Southern flights. z For more information, please refer to ‘Terms & Conditions” of the Guide or visit China Southern website at www.csair.com.
SkyTeam Award Ticket and Award Upgrade
SKYTEAM AWARD TICKET
Read SkyTeam Award Ticket Chart Step 1: Fix the regions which your departing and arriving countries belong to. Step 2: Simply crosscheck your departing country in the left-hand column with your arriving country at the top of chart. The mileage listed is for Economic, Business or First Class SkyTeam Award Ticket. SKYTEAM AWARD TICKET CHART （Unit: 1,000 km, from the top down is mileage for Economy/Business/First class;）
Destination Mexico Central & Latin Latin Middle Northeast Southeast Southwest South USA Hawaii North South Africa America America Europe East Asia Asia Asia Pacific Canada Central Africa Indian 1 2 Near East Origin America Ocean
Northeast Asia: 64 80 129 129 129 145 161 129 129 129 161 China Mainland (excluding 97 80 121 193 193 193 217 241 193 193 193 241 Hong Kong and Macau 129 121 161 *1 257 257 290 322 257 257 257 322 District), Taiwan District, 161 257 Korea, Japan, Russia and Mongolia. Southeast Asia: Brunei, Cambodia, Guam, Hong Kong, 80 *2 113 145 145 145 161 177 145 145 145 193 Indonesia, Laos, Macau, Malaysia, 121 177 217 217 217 241 274 217 217 217 290 Myanmar, Philippines, Saipan, Singapore, 161 225 290 290 290 322 354 306 306 306 386 Thai, Vietnam Southwest Asia: 50 161 161 161 177 193 113 *3 113 *3 113 *3 129 *3 Afghanistan, Bangladesh, Bhutan, India, Kazakhstan, 90 241 241 241 266 290 177 *5 177 177 *4 193 Kyrgyzstan, Nepal, Pakistan, Sri Lanka, Tajikistan, 100 322 338 338 354 386 225 225 225 257 Turkmenistan, Uzbekistan South Pacific: American Samoa, Australia, Fiji Islands, French Polynesia, 50 177 177 177 193 177 177 177 193 Independent Samoa, Kiribati, Tonga, Marshall Islands, Micronesia, 90 266 *7 266 266 290 266 266 266 290 Nauru, New Caledonia, New Zealand, Palau Islands, Papua New 100 386 386 386 386 354 354 354 386 Guinea, Solomon Islands, Tuvalu, Vanuatu 40 56 56 80 80 80 129 129 USA/Canada: 72 121 121 145 129 129 193 193 USA(US. Excluding Hawaii), Canada 161 161 257 257 Mexico/Hawaii/Central America
Mexico, Hawaii, Antigua, Aruba, Bahamas, Barbados, Bermuda(, Cayman Islands, Cuba, 80 80 129 161 Dominica, Dominican Republic, Haiti, Jamaica, Martinique, Puerto Rico, Belize, Costa 56 *2 56 *2 80 129 129 193 241 Rica, El Salvador, Guatemala, Honduras, Nicaragua, British Virgin Islands, Grenada, 121 *7 121 145 161 161 257 322 Guadeloupe, Montserrat, St. Kitts & Nevis, St .Lucia, St. Vincent, Trinidad & Tobago, US
Virgin Islands, Antilles
113 113 129 161 Latin America 1: 50 70 177 177 193 241 Colombia, Ecuador, French Guiana, Guyana, Panama, Peru, Suriname, Venezuela 75 105 225 225 257 322 100 140
50 145 145 145 193 Latin America 2: 75 225 225 209 290 Argentina, Bolivia, Brazil, Chile, Paraguay, Uruguay 100 257 257 290 386 Europe:
Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, 64 113 France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, 40 *8 48 97 177 Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, 64 72 129 225 Switzerland, Turkey, Ukraine, United Kingdom, West Russia, Yugoslavia 48 64 113 North Africa: 72 97 177 Algeria, Morocco, Tunisia, Libya 129 225 70 129 Middle East/Near East: 105 193 Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia, Sudan, Oman, Syria, U.A.E. , Yemen 140 257 Central & South Africa/Indian Ocean: 129*2 Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo, Cote d'Ivoire, Djibouti, Eritrea, Ethiopia, Gabon, 193 Gambia, Ghana, Guinea, Kenya, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritius, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, 257 Senegal, Seychelles, Somalia, South Africa, Swaziland, Tanzania, Togo, Uganda, Zaire, Zambia, Zimbabwe.
*1 Japan-Noumea by Air France, Economy/Business: 97/145; *2 Within Caribbean/SE Asia/Africa/Indian Ocean, Caribbean-Colombia/Peru/Venezuela by Air France, Economy/Business: 32/48; *3 No stopover/transfer in N.E. Asia & SE. Asia; *4 Dubai-Colombo by Czech, Economy/Business: 64/129; *5 German-India by Delta, Economy/Business/First: 80/129/225; *6 USA-Tahiti by Air France, Economy/Business: 97/145; *7 Mexico domestic by AeroMexico, Economy/Business: 32/64; *8 France domestic by Air France , Economy/Business: 32/64; Italy domestic by Alitalia, Economy: 32; Czech domestic by Czech, Economy/Business: 32/64; z SkyTeam Award Ticket Chart is applicable to the award ticket redemption on the SkyTeam Airline Partners’ flights (including China Southern international connecting flights). z Mileage required for round-trip award ticket is the same as the one-way. z For more information, please refer to ‘Terms & Conditions’ of this Guide or visit China Southern website at www.csair.com.
SKYTEAM AWARD UPGRADE
SkyTeam is pleased to provide you with SkyTeam Award Upgrades, which delivers even more of the seamless service that you've expected. Now as a Sky Pearl Club member, you may use your Sky Pearl mileage to redeem award upgrade to higher Class on international flights operated by SkyTeam partner airlines (Alitalia Airlines excluded).
The following updated chart is applicable to the award upgrade redemption on SkyTeam Partner’s flights (Alitalia Airlines excluded).
SKYTEAM AWARD UPGRADE CHART (Unit: km) Award Zone A B C D E F G Air Route Distance 1-800 801-1700 1701-3000 3001-5000 5001-7700 7701-10000 10001-15000 From Economy to Business 15,000 20,000 22,000 25,000 35,000 60,000 65,000 From Economy to First 25,000 30,000 35,000 45,000 50,000 100,000 110,000
z For more information, please refer to ‘Terms & Conditions’ of this Guide or visit China Southern website at www.csair.com.
C Enjoying Sky Pearl Elite Benefits
Membership Tiers
• The Sky Pearl Club has three membership tiers: Sky Pearl Gold card, Silver card and Base card. • Sky Pearl Club Gold card members gain SKYTEAM ELITE PLUS status; • Sky Pearl Club Silver card members gain SKYTEAM ELITE status.
•
Sky Pearl Gold Card Sky Pearl Silver Card
Sky Pearl Elite Status Sky Pearl Gold Card Sky Pearl Silver Card
SkyTeam Elite Status SKYTEAM ELITE PLUS SKYTEAM ELITE Elite Qualification z To achieve or retain your Elite status, simply earn the required Elite Qualifying Mileage or Elite Qualifying Segments listed below within one Qualification Year (from January 1 to December 31 of a same year).
Sky Pearl Elite Qualification Gold Card Silver Card
Elite Qualifying Mileage(EQM) 80,000 km 40,000 km
Elite Qualifying Segments(EQS) 40 designated segments 20 designated segments
For the calculation of EQM and EQS, please refer to ‘Earning Mileage’ and ‘Terms & Conditions’ of this Guide.
Elite Benefits
Gold Card Silver Card Elite Bonus Mileage 30% of Statute Mileage 15% of Statute Mileage With China Southern Airlines, you are eligible to the Sky Pearl Elite Benefits listed below: Priority in booking and ticketing √ √ Confirmed full fare Economy √(48 hours prior to departure) √(72 hours prior to departure) reservation Premium check-in Gold Card member check-in counter Silver Card member check-in counter Lounge Access √(one companion allowed) √(no companion allowed) Weight concept:：20 kg Weight concept:：10 kg Extra free baggage allowance Piece concept：1 piece Piece concept：1 piece Priority standby and upgrade √ √ Flight delays First Class services Business Class services Exclusive gifts and information √ √ Dedicated Hotline √(95539#8) √(95539#8) With SkyTeam Partner Airlines, you are eligible to the SkyTeam Elite Benefits listed below: Preferred Seating √ √ Priority Reservation Waitlist √ √ Priority Check-In √ √ Priority Airport Standby √ √ Priority Boarding √ √ Guaranteed Reservations on √(international flight of six hrs or longer,
Sold-Out Flights at least 24 hrs prior to departure) Priority Baggage Handling √ Weight concept:：20 kg Weight concept:：10 kg Extra free baggage allowance Piece concept：1 piece Piece concept：1 piece √(one companion allowed,)
√Great China Connection: Starting from 4 √Great China Connection: Jan, 2013, Elite members of China Southern Starting from 4 Jan, 2013, Elite Plus Airlines, China Eastern Airlines, China members of China Southern Airlines, Airlines, Xiamen Airlines, traveling Lounge Access China Eastern Airlines, China Airlines, economic class on Greater China flights of Xiamen Airlines, traveling economic the four Airlines (including code-share class on domestic flights in Mainland flights) can use the self-operated airport China of the four Airlines can also used lounges of the four Airlines in mainland the self-operated airport lounges of the China. four Airlines in mainland China. • In the high season of Spring Festival, Trade Fair and Summer Holidays, etc, full fare Economy reservation may not be guaranteed, please make the travel plan and book in advance. • If there is no Elite member check-in counter at airport, Gold Card member can use the First-Class counter, Silver Card member can use the Business-Class counter. • If there is no Elite member lounge at airport, Gold Card member can use the First-Class lounge, Silver Card member can use the Business-Class lounge. • Flight delays Elite Benefits- At the fight irregularity, in the terms of catering, accommodation and indemnification, Gold Card members could enjoy the service as the First Class passengers, Silver Card members could enjoy the service as the Business Class members • Please refer to SkyTeam website at www.skyteam.com for more information about SkyTeam Elite Benefits. • For detailed conditions on extra free luggage allowance, please inquire concerned SkyTeam member airlines directly. • In some cases, depending on the itinerary and airlines, restrictions might apply. Customers can contact operated airline for information about their specific itinerary. • CZ offers the above SkyTeam benefits in 26 major airports only: Guangzhou, Beijing, Shanghai (Pudong), Dalian, Ha'erbin, Changchun, Shenyang, Urumuqi, Wuhan, Shenzhen, Haikou, Changsha, Zhengzhou, Guilin, Shantou, Guizhou, Zhuhai, Sanya, (as of 1st October, 2008) Xiamen, Qingdao, Hangzhou, Nanjing, Chengtu, Chongqing, Kunming, Xi'an. Please contact the ST partners for the list of airport offering the ST Elite service. • Greater China Connection Locations of China Airlines, China Southern, China Eastern and Xiamen Airlines Self operated Airport Lounges for “Greater China Connection”.
For more information, please log on to the Sky Pearl website of “Greater China Connection” to check.. • SkyTeam Elite Benefits- Priority at ticket offices and transfer desks, it's only available on some airports with SkyPriority service, for more information please check with specific airports.
D Getting Acquainted with Sky Pearl Rules To ensure your maximum benefits, we’ve set-up these terms and conditions as below. Please read through your Sky Pearl Club rules.
1．Definitions
With the rules and terms, unless otherwise specified, there will be: China Southern Sky Pearl Club is defined as the frequent flyer program under control and management of China Southern Airlines. Award Mileage includes Base Flight Mileage, Consumption Mileage, Promotional Mileage and Elite Bonus Mileage. Award Mileage can be used to redeem awards (award ticket/upgrade or other specific awards). Statute Mileage refers to the distance of city pairs published in the IATA Ticketed Point Mileage Manual. All flight routes shorter than 500km will be credited 500km as Statute Mileage. Base Flight Mileage is defined as mileage earned on the eligible China Southern’s flights or any other partner airlines’ flights in the effective classes. Base Flight Mileage is calculated as Statute Mileage multiplied by the credit rate. Consumption Mileage refers to mileage earned from non-airline partners. Promotional Mileage refers to mileage earned by attending activities held by China Southern Sky Pearl Club. The acquirement and usage should refer to each activity’s regulations. Elite Bonus Mileage refers to bonus especially for Sky Pearl Elite members. Elite Bonus Mileage is based on the Elite status and Statute Mileage. Elite Bonus Mileage is counted towards Award Mileage only, but not towards Elite Qualifying Mileage. Elite Qualifying Mileage (EQM) is defined as the base flight mileage earned on eligible China Southern or Partners Airlines’ flights in effective classes, excluding Consumption Mileage of non-airline partners, Promotional Mileage and Elite Bonus Mileage. EQM is used to acquire the Elite Qualification. Elite Qualifying Segments (EQS) is defined as the base flight segments earned on eligible China Southern and SkyTeam Partner Airlines’ flights in the effective classes, excluding the other partner airlines. EQS is used to acquire the Elite Qualification. For the calculation of EQS, please refer to ‘Earning Mileage' of this guide. 2. Membership Qualification and Mileage Account
2.1 Membership in China Southern Airlines’ Sky Pearl Club is free to all passengers over 12-year-old who accept the Program Rules and Conditions described herein, except where and to the extent such membership is prohibited by law or regulation. 2.2 Corporations and/or entities applications, joint applications or multiple applications by the same individual will not be honored. 2.3 Application forms are required to be completed and submitted to China Southern Sky Pearl Club by mail or online. Duly signed application forms or online confirmed application will be regarded as having accepted the Program terms and conditions. 2.4 When the member’s Sky Pearl account reaches three eligible flight records (with eligible accrual classes) or over 1,500km award mileage, the standard membership card and the related membership materials will be mailed to you. 2.5 Membership card is for personal use only and is non-transferable. 2.6 China Southern Airlines Sky Pearl Club reserves the right to disqualify any person from further participation in Sky Pearl Club if, in Sky Pearl Club’s sole judgment, the person has violated the Program Rules and Conditions described herein, or misuses or abuses his/her membership right or performs any fraudulence. Disqualification may result in termination of membership, loss of accumulated mileage and/or cancellation of any unused awards. 2.7 Mileage account (membership number) management 2.7.1 After being accepted as a member, each member has one Sky Pearl Club account (membership number).China Southern doesn’t accept multiple applications and reserves the right to clear or delete the duplicated account if any. 2.7.2 In case two or more different accounts exist for one person, the member could apply for a merger. Member could designate a card number (membership account) and merge the information of the other account into his designated one. 2.7.3 The old account and new account must get through the ID Authentication before your account merge. 2.7.4 After accounts have merged, the redemption nominee list of the merge-in account will be used instead. If the merge-out account have created the nominee list, the merge-in account’s instant effective qualification of the first time to create the nominee list will be cancelled and the original redemption nominees in the merge-in account will be effective 30 days after the create date. 2.7.5 After the merger request made by the member, the former account could be deleted by Sky Pearl Club. 2.7.6 If you merge your account into a higher tier account, the account merged of Elite tier may not hold the Elite Bonus mileage of the merged mileage. The qualification of new membership tier only examines the current EQM or EQS of the qualification year. If the member chooses to merger into the lower tier account, he no longer gets Elite Bonus Mileage of the prior higher tier. 2.8 Members are required to go to one of China Southern's designated ticketing offices for a ID Authentication procedure before they can select the service items as follows: Redeem mileages for award tickets (for others), Redeem mileages for other (non-aviation) rewards, Manage 'Redemption Nominee's, Customize services, Add/modify ID number and card merger. 2.9 For the ID Authentication procedure, please note the requirements as below: 2.9.1 If the member does it by him/herself, he/she shall bring the original and copy of his/her valid ID and Sky Pearl Club membership card or card number, and present a valid mobile phone number in China (either a China Mobile, Unicom or a Telecom number) or an email address for receiving the password. 2.9.2 If the member authorizes another person to do it, besides above, the original and copy of the designated person’s valid ID shall be presented as well. 2.9.3 If requesting from parties other than the member, it’s only allowed to make the ID Authentication for up to 3 members on the same day. 2.9.4 If the member presents the ID document which is not the second generation Chinese ID card, it’s not allowed to make the ID Authentication request from parties other than the member. 2.9.5 If the second generation Chinese ID card can’t be identified by the apparatus, it’s not allowed to make the ID Authentication procedure. 2.9.6 Each Sky Pearl Club member must make an ID authentication procedure in person if there are no flight records on their account.
3. Mileage Accrual
3.1 General rules 3.1.1 The unit of mileage accumulation is based on Kilometer. 3.1.2 Your mileage account begins on the first date of your enrollment in Sky Pearl Club. The date on the postmark or your successfully submit of the application online is considered as your enrollment day. 3.1.3 Effective as of March 31, 2010, Sky Pearl Club mileage is valid for 36 months from the month in which the mileage accrual occurred (expect for the special mileage with designated validity). Any mileage unredeemed within its validity will automatically clear. （For example, members earned 10000km mileages on April 1, 2010 with the validity to April 30，2013. If members only used 6000km before this date, the 4000km left will clear.）The mileages credited into account on or before March 31, 2010 will be valid through March 31, 2013. 3.1.4 Each member is assigned a personal (non-transferable) account number for mileage records. 3.1.5 No mileage will be credited for Award Travel. Mileage will be credited in the original booking class for the award upgrade obtained by mileage redemption and promotion or the situation of involuntary upgrade. 3.1.6 Mileage credit is not granted for airline company staff ticket (or other unpublished fares); travel agency reduced rates or other non-revenue tickets. 3.1.7 The charter flight is not eligible for mileage accrual. 3.1.8 No mileage will be credited in case of voluntary or involuntary flight endorsement to other airlines’ flights, which is not eligible for Sky Pearl Club members to accrual. 3.1.9 Mileage will be posted to your personal mileage account. Different accounts under different person cannot be merged. 3.1.10 To ensure your mileage can be earned accurately into your account, please accrue mileage in accordance with this guide. 3.1.11 Until the appropriate mileage appears on your Sky Pearl account, please keep all boarding passes, copies of your ticket (E-ticket Travel Verification), the receipt of paid upgrade and partner service, for possible mileage retro claims. 3.1.12 To ensure the mileage credit properly, please present the card or card number at the time of booking and airport check-in or use the partners’ service or product and ensure the passenger’s name and ID information is the same as your Sky Pearl membership account. After the flight, please keep the ticket and boarding pass until the mileages credited into your account properly. 3.1.13 If you travel on the code-share flights, the mileages will be credited based on the actual travel information on the ticket, such as carrier, flight number, booking class, etc. 3.1.14 One qualified travel with China Southern or other partner airlines can only credit mileage once into one FFP account. 3.2 Mileage Discrepancy 3.2.1 The flight mileage retro claim is valid within six months after the completion of each given flight. The expired flights are not acceptable. 3.2.1.1 For the mileage reclaim on China Southern flights, you are advised to call China Southern hotline providing the flight details or offer the copies of Boarding Pass and paper ticket (E-ticket) as the verification of mileage reclaim. 3.2.1.2 For the mileage reclaim on partner airlines’ flights, please mail both the original Boarding Pass and paper ticket (E-ticket)’s copies for the mileage reclaim. You’re advised to mail in the express to ensure its arrival. 3.2.2 Mileage reclaim for the consumption with non-airline partners: Please keep the bill or receipt as the verification and make the mileage reclaim with non-airline partners. 3.2.3 The reclaim documents are required to attach the Sky Pearl membership number. The documents containing insufficient or unclear information are not acceptable.
4. Mileage Redemption
4.1 General rules 4.1.1 When your award mileages reach the extent of 10,000km will be qualified for award redemption. 4.1.2 Award ticket and award upgrade is required to book in the designated class. Award availability is subject to capacity control. 4.1.3 The mileage required for the infant and children’s award redemption are the same as the adult. 4.1.4 Award ticket and award upgrade are not applicable to the special passengers who required the stretcher service. 4.1.5 If award ticket or award upgrade involves the special service (such as the Unaccompanied Children Service), Sky Pearl members should apply to China Southern according to the company requirement and be responsible for the additional fees involved. 4.1.6 There are two types of award ticket redeposit as voluntary and involuntary. Except the involuntary reason defined in General Condition on Domestic Passenger, Luggage Transportation of China Southern Airlines Company Ltd., the others are all voluntary redeposit. 4.1.7 To ensure your account safety, please provide the certificates listed below upon award ticketing and upgrade reissue: 4.1.7.1 For Sky Pearl Club cardholder to travel: please provide Sky Pearl membership card or card number, ID card and its copy with the cardholder’s signature. 4.1.7.2 For the others to travel: please provide Sky Pearl membership card or card number and cardholder’s ID card with the cardholder’s signature, passenger’s ID card and its copy. 4.1.7.3 If entrusting someone else to get the award ticket, please provide his ID card and its copy. 4.1.8 Award tickets are valid for one year from the date of travel. Unused award tickets are valid for one year from the date of issue. 4.1.9 Lost award tickets will not be replaced nor refunded. 4.1.10 For award tickets deducted mileage but not yet issued, members should call the 24-hour China Southern Airlines customer service hotline at (86-20) 95539 within China and apply for their refund prior to the departure. Once the application is approved, the mileage will return to the account within three working days. Failure to apply for a refund by the time limit will result in the refusal of any mileage refund. 4.1.11 For award tickets already issued, members should apply for the mileage refund within the ticket validity. The expired award tickets fail to any mileage refund. 4.1.12 The documents required to provide upon the ticket refund are unused E-ticket verification or flight coupon and passenger coupon of paper ticket and the passengers’ ID card (If entrusting someone else to get the award ticket, his ID card is required as well), as well as the membership number or card required. 4.1.13 For information on the application of non-voluntary change and refund of tickets, please refer to the General Conditions of Domestic/International Transportation of Passengers and Baggage of China Southern Airlines. 4.1.14 Principles of mileage refund out of non-voluntary change of tickets: 4.1.14.1 In case of change of class, China Southern Airlines will hold the policy of refunding any surplus of mileage but demanding no supplemental mileage for any deficiency in respect of redemption for tickets or upgrades. 4.1.14.2 In case of non-voluntary downgrade, the price difference will be calculated based on the class and the discount rate before it is fully refunded to the member’s account. In case of non-voluntary upgrade, the price difference will not be charged. 4.1.15 Principles of mileage refund out of non-voluntary refund of tickets: 4.1.15.1 If the passenger ticket is totally unused, the original paid mileage will be fully refunded. 4.1.15.2 If the passenger ticket has been partially used, (1) for China Southern Airlines domestic tickets, the mileage redeemed for the unused segments of the original class and discount rate will be refunded (to the extent that it does not exceed the original paid mileage), and no refund fee will be charged; (2) for China Southern Airlines international (regional) tickets, the mileage difference between the original paid mileage and the mileage redeemed for the used segments of the original class and discount rate will be refunded, and no refund fee will be charged. 4.1.15.3 If the passenger asks for a refund of ticket when the flight lands at any other terminal than the stopovers and is cancelled that day, the redeemed mileage from the landing station to the destination station with the same class and discount rate as the original paid mileage will be refunded (to the extent that it does not exceed the original paid mileage), and no refund fee will be charged. If the redemption standard for the distance from the landing station to the destination station cannot be obtained, the mileage to be refunded will be based on the flight distance from the landing station to the destination station. If the distance from the landing station to the destination station is less than half of the distance from the original departure station to the destination station, 50% of the original paid mileage will be refunded; if it is more than half of the distance, the original paid mileage will be totally refunded. 4.1.16 The mileage refunded in case of non-voluntary change or refund of tickets will obtain a validity of 36 months from the date of refund. 4.1.17 To apply for mileage refund out of non-voluntary change or refund of tickets, please go to the ticket offices directly subordinate to China Southern Airlines with relevant proofs of flights or call the sales & service hotline 95539. 4.1.18 Other transportation conditions not being listed are the same as the normal revenue ticket.
4.2 China Southern Sky Pearl Award Ticket 4.2.1 China Southern Award Tickets or Award Upgrades are only redeemable on the flights coded and operated by China Southern (excluding any CZ code-share flights) or designated flights on non-SkyTeam partner airlines. 4.2.2 Award tickets may be used for one-way, round-way and open jaw. The mileage is deducted based on a single segment. 4.2.3 Route, flight date and flight number must be decided upon booking China Southern Award Ticket. Open Jaw is not allowed to China Southern Award Ticket. 4.2.4 Sky pearl award ticket is not allowed to make a stopover in the itinerary. 4.2.5 Before ticketing, sky pearl award ticket is not allowed to do any change. After ticketing, it is allowed to change the flight date once within the ticket validity, but not allowed to change the flight route and carrier (except in the case of involuntary). If the new flight doesn't have the class of award ticket, member can change to the lower award class, but the mileage cannot be refund. 4.2.6 After mileage for award tickets is deducted, Sky Pearl Club members should go to the designated China Southern Ticketing Offices or China Southern website to pay the related taxes and issue the tickets immediately. Please note that if the required mileages of the award tickets has been deducted but not yet paid the taxes and issued, once the flights cancellation or delay happens, members could choose to endorse to subsequent China Southern flights or make the involuntary ticket refund, but endorsing to other carriers' flights is not permitted. 4.2.7 Refund In the voluntary cases: to deduct 50% mileage of unused segments for the refund fee. Only valid mileage can be refund when applying the mileage refund rule Mileage is refunded in accordance with the month that the mileage used for the award was originally posted. 4.3 On-line Award Tickets Redemption 4.3.1 General principles 4.3.1.1 Only for redemption on those flights which can be accessed on-line. 4.3.1.2 The award ticket can be one-way or round-trip. A round-trip must be confirmed with flight and date. The class of service on round-trip fights must be the same, and mileages required for a round-trip award are double for a one-way. 4.3.1.3 Members can redeem award tickets for themselves or others. On-line redemption is not applicable for special passengers (including stretcher, illness, wheelchair, infant, children with/without company, pregnant women, blind people, crime suspect and deportee, etc) 4.3.2 Award tickets for the member oneself 4.3.2.1 Award tickets redemption for the members oneself can be available online, no ID Authentication procedure required. 4.3.2.2 The name on the award ticket redeemed will be the member’s name by default and cannot be changed. The Chinese name will be the first default name and there will be a ‘/’between the last name and first name if you choose your registered English name. If you do not register your Chinese name and register a wrong English name (i.e. if you only register your first name or last name), you cannot complete the award ticket booking online due to passenger name error. The ID number registered in your account will be included in your booking information by default and cannot be changed. If you cannot complete your online award ticket booking due to above mentioned errors, please call China Southern’s service hotline 95539 for assistance. 4.3.3 To redeem award tickets online for others, members are required to go to one of China Southern’s designated ticketing offices for a ID Authentication procedure first. 4.3.4 Please note that the ‘passenger name’ and ‘valid ID number’ must be in accordance with the passenger’s effective traveling documents. No modifications to passenger’s name and ID number are allowed after ticket is issued. Any error with passenger name or ID number after ticket is issued; the ticket will be invalid and please apply for voluntary refund and redeem another one. 4.4 China Southern Award Upgrade 4.4.1 General Rules 4.4.1.1 Award Upgrade can be used by the member and the people listed in the redemption nominees only. 4.4.1.2 Award upgrade is only redeemable on the flights marketed and operated by China Southern, not including any code-share flights and Charter flights. 4.4.1.3 The award ticket redeemed by the mileages is not qualified to the award upgrade. 4.4.1.4 Award upgrade is allowed to make once on the same flight. For example, if you use the mileage to upgrade from Economy to Business, then you are not allowed to continue to upgrade to First Class with the mileages. 4.4.1.5 The rules and conditions of the original ticket apply to the ticket of award upgrade. Free of charge if only change the class on the same flight and date as the original ticket. 4.4.1.6 Member can change the flight or the date within the ticket validity. If the new flight doesn’t have the upgrade class, member can change to the lower class, but the mileage cannot be refund. 4.4.1.7 For the flight carrier change and ticket refund, it is subject to the rules and conditions of the original ticket before upgrade, and the mileages cannot be refund. 4.4.2 China Southern Booking Award Upgrade 4.4.2.1 China Southern Booking Award Upgrade refers to the Award Upgrade redeemed by calling 95539 or at China Southern booking office. 4.4.2.2 Only the ticket booked on the class C,D,J,W,Z,Y,T,K,H is eligible to the redemption of Booking Award Upgrade (except the ticket have any other restriction). 4.4.3 China Southern Airport Check-in Award Upgrade 4.4.3.1 China Southern Check-in Award Upgrade refers to the Award Upgrade redeemed at the airport check-in counter. 4.4.3.2 Only the ticket booked in the class of F,P,C,D,J,W,Z,Y,T,K,H,M,G,S,L,Q,U,E,V is eligible to the redemption of the Airport Check-in Award Upgrade (except the ticket have any other restriction). 4.4.3.3 The ticket with the rules of No Change is applicable to the Airport Check-in Award Upgrade redemption as well, but for the flight of original ticket only. 4.4.3.4 As the passenger name and ID number is the same with the information on the member account, the member can directly make the redemption without the password. 4.4.3.5 If the member have processed the baggage handling and require the special service like the passenger with the baby or stretcher, etc. For more information, please require the airport staff. 4.4.3.6 The airport and the flight available for the Airport Check-in Award Upgrade is listed on the Sky Pearl Club website. 4.5 SkyTeam Award Ticket 4.5.1 China Southern Customer Service Call Center at 020-95539(domestic) and (8620)8668 2000(international) is the contact for the SkyTeam Award Ticket application. 4.5.2 Sky Pearl Club members must follow
4.7 Redemption Nominees for Award Tickets 4.7.1 Members need to set up the Nominees’ name list previously before they can transfer award tickets to them, and only individuals on the list will be eligible for award tickets transfer. 4.7.2 Each member can add up to eight Redemption Nominees to the list, please try to add them all for the first time. 4.7.3 Starting June 1, 2013, as the name list is set up for the first time, if there are no less than three flight records on account from January 1, 2009, it'll be valid immediately; otherwise, it'll be valid after 30 days.（ Flight records of Sichuan Airlines and SkyTeam Airline Partners is not eligible, if mileage accrual for flight records is zero.） 4.7.4 Removal from each list is effective immediately. Newly added names will be valid after 30 days, including that very day. 4.7.5 No FFP mileage is deducted when adding/deleting an individual name from the list. 4.7.6 No corporate entity or company can be a Redemption Nominee. 4.7.7 FFP members can add redemption nominee’s information by logging in the membership account at the SkyPearl website or by calling China Southern’s Customer Service Center (24-hours within China) at 020-95539(Please go to the China Southern ticketing office to make the ID identification before you create the nominee list.) 4.7.8 Once the Redemption become effective, the booking and redemption for the nominees is accepted.
5．Membership tier and Elite benefits
5.1 Membership tier 5.1.1 There are three membership tiers in the Sky Pearl Club program: Gold card, Silver card and Base card. 5.1.2 One qualification year is 12-month duration from January 1 to December 31, within which your status will be rated. 5.1.3 Sky Pearl Club will rate next year’s elite qualification based on the number of EQMs or EQSs of this year. 5.1.4 The EQS and EQM is credited based on the year of flight. If you successfully retro-claimed mileage for a flight in the previous year, the retro-claimed mileage will only be counted to the EQS or EQM of the previous year in which you take the flight. 5.1.5 Before your Elite Qualification gets expires, your new qualification will be calculated by the EQM or EQS you earned within last Qualification Year. 5.1.6 Upgrading to a higher tier or keeping your elite status requires the same EQMs or EQSs in your previous Qualification Year. 5.1.7 When being newly upgraded to elite status as a base card member, your elite status is valid from the day in the first year you obtained the elite status to February 28/29 of the third year.
5.2 Elite benefits 5.2.1 Sky Pearl Gold card and Silver card members could enjoy Elite Bonus Mileage on the eligible flights of China Southern or airline partners. 5.2.1.1 Elite Bonus Mileage is counted towards Award Mileage, but not towards Elite Qualifying Mileage (EQM). 5.2.1.2 Elite Bonus Mileage is not available to the ineligible classes of mileage accrual. 5.2.2 Sky Pearl Elite benefits are available on the flights marketed and operated by China Southern Airlines. 5.2.3 Sky Pearl Elite Benefits - Lounge Access 5.2.3.1 Gold Card Members can bring one companion, who is on the same day traveling on China Southern flights into the lounge, while Silver Card Members can access to the lounge only for themselves. 5.2.3.2 The companion brought by the Gold Card Member should appear at the same time with the member when requesting lounge access. 5.2.3.3 China Southern only provides lounge access where the lounges are owned by China Southern or contracted with China Southern. 5.2.4 Elite Benefits- This extra free baggage allowance will be provided at the time of airport check-in based on the member’s tier, which won’t be shown on the ticket. The size and weight rules of the baggage on the piece concept flight are the same with the class of the flight. 5.2.5 Elite Benefits- At the fight irregularity, in the terms of catering, accommodation and indemnification, Gold Card members could enjoy the service as the First Class passengers, Silver Card members could enjoy the service as the Business Class members. 5.2.6 SkyTeam Elite Benefits - Lounge Access 5.2.6.1 Departing from SkyTeam international flight or ST domestic flight connecting to/from ST international flight, SkyTeam Elite Plus (include Sky Pearl Gold card) member could invite one companion to the lounges. 5.2.6.2 The companion brought by SkyTeam Elite Plus (include China Southern Gold card) should appear with the SkyTeam Elite Plus member when requesting to lounge access and travel on SkyTeam flights on the same day. 5.2.7 SkyTeam Elite Benefits - Guaranteed Reservation: In most cases, it’s only available on the SkyTeam international flight of six or more flight hours. SkyTeam Elite Plus should make the request to the operated airlines at least 24 hours prior to departure. 5.2.8 Only individual Sky Pearl Gold card and Silver card members have access to Elite-tier benefits. But one company is allowed for the lounge access with Gold card members. 5.2.9 Great China Connection: Starting from 4 Jan, 2013, Elite members of China Southern Airlines, China Eastern Airlines, China Airlines, Xiamen Airlines, traveling economic class on Greater China flights of the four Airlines (including code-share flights) can use the self-operated airport lounges of the four Airlines in mainland China. Elite Plus members of China Southern Airlines, China Eastern Airlines, China Airlines, Xiamen Airlines, traveling economic class on domestic flights in Mainland China of the four Airlines can also used the self-operated airport lounges of the four Airlines in mainland China. (1) Location of China Airlines, China Southern, China Eastern, and Xiamen Airlines Self-operated Airport Lounge for “Great China Connection”: *China Southern Airlines: Beijing, Urumqi, Shenyang, Changchun, Zhengzhou, Harbin, Guiyang, Guangzhou, Changsha, Haikou, Sanya, Shenzhen, Chongqing, Shantou, Dalian, Shanghai (Pudong/Hongqiao) *China Eastern Airlines: Shanghai (Pudong/Hongqiao), Kunming, Xian, Hefei, Nanchang, Lanzhou, Shijiazhuang, Qingdao *China Airlines: Taipei(Taoyuan), Kaohsiung, Hong Kong *Xiamen Airlines: Xiamen, Fuzhou
(2) Great China flights means flights to and from: Taiwan-China/Taiwan-Hong Kong/China-Hong Kong.
6. Others 6.1 The Sky Pearl Club will not accept any responsibility of the loss of mileage resulted from PIN disclosure. 6.2 Members shall be responsible for all applicable taxes (such as fuel surcharges and airport construction fees) if imposed by governmental agencies by using award travel. 6.3 China Southern Sky Pearl Club will initially set a password for each member. Members are strongly urged to change the initial password upon registering. Your password is your membership account identity and ensures the safety of your FFP account, therefore please keep it confidential and change it frequently. Members should never release his/her password to any unauthorized individual. The Sky Pearl Club accepts each mileage transaction only via password and bears no responsibility for any loss of mileage if members release their password to unauthorized individuals or anyone uses their password without approval. 6.4 China Southern forbidden any behavior that violates the interest of other Sky Pearl Club members. Any misuse of Frequent Flyer Program of the Sky Pearl Club, including submitting any error information or conducting other behaviors deemed inappropriate by China Southern Airlines Ltd. such as the violation of the regulations made by China Southern Airlines or other cooperative partners of this program, improper or harassing behaviors against China Southern Airlines Ltd. staff, or rejection of the staff’s advice, will result in termination of China Southern Sky Pearl Club membership and participation qualification, and cancellation of all accumulated mileage and unused award tickets previously issued. Any violation conducts of this terms and conditions of the Sky Pearl Club will result in confiscation of the tickets (including during travel) and payment for the misused Economy, Business, First Class tickets in respect to the concerned travel sector. As for the implementation of terms and conditions of The Sky Pearl Club, China Southern Airlines Ltd. reserves the right to take proper and legal measures when necessary in order to seek compensation, retain fee and legal fare. 6.5 Each member shall be responsible for advising The Sky Pearl Club of any change in contact information including phone, mobile, Email or mailing address. The Sky Pearl Club accepts no responsibility for any loss or delay of information and mailed material to the member due to an incorrect contact information provided by the member. 6.6 Sky Pearl Club forbids any form of mileage dealing with money, otherwise Sky Pearl Club doesn’t answer for any of the loss. 6.7 If you are doubt about your Sky Pearl Club account, the mileage retro claim is valid within six months after the completion of each given flight. 6.8 The effective time or expiration time is based on the Beijing local time. 6.9 China Southern Airlines’ Sky Pearl Club retains the right to change its rules or terminate its system-wide frequent flyer programs at any time without notice. All membership cards are the property of China Southern Airlines. 6.10 Responsibility exemption and limitations 6.10.1 In case of force majeure, computer virus, system failure, communication failure, power turnoff, hostile system attack and other cases not attributed to China Southern, China Southern accepts no responsibility. 6.10.2 In case members make use of system failure or other information to damage China Southern or other members’ benefits, China Southern Sky Pearl Club retains the right to immediately terminate said membership, cancel all accumulated mileage and retain legal action against the member. 6.10.3 Upon discovering behavior that affects account and information security, China Southern retains all right to protect membership accounts. Members may be required to validate their identity to use their account. 6.11 Individual privacy and other issues 6.11.1 China Southern Sky Pearl Club requires personal information solely for mileage accumulation, redemption, FFP program operation/management and providing the membership service and information to members. Incomplete member information may lead to failure of membership qualification and related promotion and services. 6.11.2 All personal information is managed according to China Southern Sky Pearl Club privacy policy. 6.12 Where the Program Rules and Conditions are in conflict with laws of a local government, they are subject to the restrictions of all applicable local laws. 6.13 If the Chinese version of this guide is conflict with other language version, the Chinese version shall prevail. In case of dispute, China Southern reserves the right to make final explanation. 6.14 For any rules and conditions which are not updated in this edition, please refer to skypearl.csair.com. 6.15 China Southern Airlines reserved the right of final explanation of this membership guide. 6.16 In case of any dispute, all arbitration shall be held in Guangzhou Arbitration Committee, China. China Southern Airlines Sales and Service Hotline 95539 1、About 95539 Phone China Southern Airlines’ 24-hour Customer Service Hotline at 95539 within China (international callers please phone 8620-8668-2000) for instant multi-channel communication with China’s largest airline. The following services are available: ¾ Preferential fares for China Southern Airlines international and domestic flights ¾ Sky Pearl Club member service ¾ Dedicated lines for Sky Pearl Club Gold/Silver Card members, First/Business Class Passengers, Corporate Account Clients; ¾ Flight status self-inquiry ¾ Hotel reservations
2、Safe and convenient telephone payments Use your major credit card to purchase your next airline flight on China Southern Airlines. Feel free to call China Southern Airlines’ 24-hour Customer Service Hotline at 95539 to purchase your e-ticket and you’re on your way! Available banks in the 95539 credit card system: Industrial and Commercial Bank of China (ICBC); China Construction Bank (CCB); Bank of China; China Citic Bank; Guangdong Development Bank; China Minsheng Bank; Industrial Bank Co. Ltd., Agricultural Bank of China, SPD Bank and Bank of Communications. Credit card telephone payment procedure:
Available banks in 95539 debit card telephone payment: China Merchants Bank; Agricultural Bank of China (issued by Jinan, Tianjin and Zhejiang district are excluded), Industrial Bank Co Ltd.; Shenzhen Development Bank; China Citic Bank; Huaxia Bank and SPD Bank. Debit card telephone payment procedure:
3、Special Offers z Additional 3%-10% discounts when booking your flight z Extra FFP mileage bonuses for Sky Pearl Club members
China Southern Airlines’ 24hour Customer Service Hotline at 95539 is committed to deliver satisfying service together with various value-added benefits specially designed for you.
Call us right now and start your journey with China Southern!
Customer hotline: 95539 (Domestic); +8620-8668-2000(international) Fax: 020-95539-Language-#(Domestic); +8620-8668-2000- Language-# (international) Website: www.csair.com E-mail:[email protected] Address: China Southern Sky Pearl Club, Jichang Road 278, Guangzhou, 510405, P.R.China China Southern Membership Guide, Version 2013.07.17